Deviceless Remote Patient Monitoring Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Lightbeam is working on new technology and asking for development help. We are talking about things,...
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Product, Value
The product is alerting us to rising risks, such as members who will be having problems such as...
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Loyalty, Relationship
I have had routine interactions at the highest level of Lightbeam. The vendor seems to care whether...
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Product
With Deviceless Remote Patient Monitoring, the data we look at is pertinent. We seldom disagree on...
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Product
We have Deviceless Remote Patient Monitoring integrated into our care management solution. The...
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Relationship, Product
When Lightbeam’s product came out, it was state of the art. Lightbeam still does deviceless...
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Product
The product delivers what it's meant to deliver, and it has helped us do what we set out to do. To...
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Product
I would love for Lightbeam to have devices so that we can monitor through devices and not just...
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Relationship, Product
We have different levels of touch that we need for different patients. Some patients would benefit...
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Relationship
Lightbeam is really responsive to getting our data. However, we have been trying to get them to pare...
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Operations
We don't technically use Lightbeam for training just because everything is pretty similar. The ease...
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Product, Value
Deviceless Remote Patient Monitoring is a great program that really helps our patients. We really...
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Relationship
Lightbeam is doing well at intentionally partnering with us to help design and build what we need to...
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Operations
The implementation of Lightbeam's product went pretty well. Lightbeam offered frequent opportunities...
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Relationship
Lightbeam is readily available and willing to troubleshoot whenever we request help. They are...
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Loyalty
The use cases Lightbeam had were very good, and they also had some research-type things. We also...
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Loyalty, Product
Lightbeam is more than willing to help us integrate their system with our EHR; the holdup is...
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Relationship
I don't hear a lot from Lightbeam about any new developments or things they are working on for this...
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Loyalty, Product
There is a lot of development that Lightbeam needs to do with the data analytics and reporting in...
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Product, Value
Lightbeam's system is a really good product. The CareSignal product reduces the manual work of...
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Culture, Relationship
The initial thing that set Lightbeam's product apart from other solutions was that the vendor came...
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Product
I don’t have anything in terms of improvement that Lightbeam could do, but I think it is great any...
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Relationship, Value
With Lightbeam, we definitely get our money's worth. They are quick to listen. If there are issues,...
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Relationship
Our Lightbeam representative is extremely responsive, and they seem to work around the clock. We...
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Operations, Product
We set the system up to function one way, and now we want to make changes because we have learned a...
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Product
The tool's dashboard is robust, and the tool is pretty simplistic.
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Relationship
There is an individual at Lightbeam who has been fantastic and creative in helping us find solutions...
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Relationship
Lightbeam is wonderful to work with us on anything we ask for in terms of data analytics and...
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Product
CareSignal has nursing staff members who review data for them, but those nurses represent provider...
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Product
The highlight of CareSignal's system is that the enrollment process is really simple as long as the...
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Product
Patients who have continuous glucose monitors usually have their own apps that collect that...
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Relationship
Lightbeam is a great company that is very easy to work with. I enjoy the people that I have...
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Product
The platform is easy, and it meets our basic needs. The software has been reliable. Lightbeam has...
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Product
Looking at the redundancy of the programs, there needs to be some variation. The way the programs...
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Relationship
The Lightbeam team is very good, especially when we reach out. When we have issues, the team is very...
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Operations, Product
The system is very basic and straightforward. A lot of the functionality hasn't really changed, so...
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Product
The system monitors certain conditions, and it does two-way text messaging. The system sends a text...
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Loyalty, Relationship
The service is bare bones, but that is what we were looking for. We would appreciate more EMR...
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Value
We received an ROI report directly from the vendor, but the vendor's methodology was a little...
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Relationship
On the whole, we have a very positive relationship with the vendor. They have been very responsive...
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Relationship
CareSignal was acquired by another vendor. Since that acquisition, we haven't really noticed a...
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Operations, Product
We had a bit of a learning curve with CareSignal with respect to patient outreach, scripting, and...
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Operations, Product
Using the system is kind of a trial by fire, but the system is pretty easy to use. We don't have any...
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Value
Every time CareSignal comes out with an addition that sounds cool, there is generally an associated...
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Operations, Product
When we do an upgrade, some things don't work with our system in the way we are using it. We have to...
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Operations, Product
In general, CareSignal does a good job. But with any product, there is stuff that takes a little...
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Relationship
When I need support, I email our account representative. I don't usually call or put in a ticket via...
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Relationship, Product, Value
CareSignal has a fantastic product to help us continually monitor high-need patients with chronic...
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Product
The only thing I continually ask the vendor about is the enrollment process. The vendor does...
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Product
Anytime we ask CareSignal to upgrade or add to their reporting, they do so. The vendor was able to...
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Operations
CareSignal doesn’t really do any training. The only training would have been on the dashboard. As...
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Product
Initially, CareSignal supported our organization’s integration goals very well. But CareSignal was...
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Product
We would tell friends or peers looking at CareSignal that they provide text messages to members and...
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Relationship
CareSignal is great. If an organization wanted a vendor that actually cared about healthcare,...
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Product
The vendor has some opportunities for improvement with the system when it comes to providing easily...
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Product
Overall, CareSignal is doing a great job The product is great at what we want it to do. For what we...
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Loyalty, Relationship
CareSignal was the only company we looked at when we started our remote patient monitoring venture,...
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Relationship
Timeliness doesn't play a factor with CareSignal, but in the end, the vendor usually accomplishes...
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Product
It is easy to enroll patients and get them started on the program. That process is very simple and...
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Product
CareSignal has quite a library of options. We don't have the ability to individualize or adjust a...
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Relationship
When we receive support from CareSignal it is typically through email. CareSignal has regular...
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Relationship, Product
CareSignal hasn't really done anything new. To my knowledge, they haven't loaded any new...
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Product
The biggest thing that we don't have from CareSignal that we would appreciate would be an easy way...
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Product
We use CareSignal's system for a lot of our underinsured or uninsured patients to help with...
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Culture, Value
We have a contract with CareSignal that is in place for a certain amount of time, so it isn't like...
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Product
CareSignal is flexible. They let patients decide what mechanism they want to use to interact with...
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Product
From a software user interface perspective, I like how the system's dashboard makes it very easy to...
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Product
CareSignal's opportunity for growth is in their integration process. That process was agonizingly...
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Operations, Product
We were able to integrate the system with our EMR, but that wasn't a smooth process. Information...
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Product
We offer a lot of things that don't exactly line up with what the vendor offers. Integration is key,...
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Product
The greatest thing for us is that CareSignal will just text patients. Patient portals can be a pain....
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Product, Value
The product's main value is that it allows us to do outreach for high-risk populations. We can reach...
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Product
It is unrealistic to expect the product to drive down primary outcomes like blood-pressure control....
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Relationship
CareSignal has been really great. They are extremely reliable. One of their key strengths is their...
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Culture
I would tell a customer who was implementing the solution to leverage CareSignal's ability to...
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Loyalty, Relationship, Product
The more that CareSignal can forecast the value-based care metrics that are going to be important to...
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Product, Value
One of the great components of CareSignal is that it meets patients wherever they are. If a patient...
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Product
Risk population management is a great thing. One of the things we struggle with is resources. We...
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Product
We are always in the market for new and better ways to do chronic disease management. There is no...
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Relationship, Product
To implement CareSignal successfully, there has to be a massive communication program for the...
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Relationship, Operations
The CareSignal platform is rock solid. Lightbeam takes customer feedback and works diligently to...
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Loyalty, Product
One of the big challenges of the day is that technology has advanced very rapidly, and that is great...
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Product
There is an opportunity for CareSignal to include additional languages. It has Spanish, English, and...
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Product, Value
We haven't seen longitudinal outcomes yet from CareSignal. It will take a substantial amount of time...
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Product
The product is another portal that we have to log in to; it doesn't interface with our normal, daily...
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Relationship
We work with the vendor's product managers and directors for normal business operations. Those...
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Product
We intermittently have issues with data formatting and reporting consistency. From an operational...
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Culture, Product
I would make sure that new customers’ statements of work are conducive to growth within their...
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Loyalty, Product
The vendor afforded us the opportunity to scale our program. The program has served as a strong...
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Product, Value
The vendor could improve integration with health system data interfaces. They also have an...
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Product
CareSignal could improve their understanding of the data that we need and of the data in general. I...
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Product
We would tell potential customers of CareSignal to really get an understanding of the data that is...
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Loyalty, Relationship
We had an existing partnership with Lightbeam. I believe that CareSignal had already been purchased...
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Product, Value
CareSignal's solution helps us with our patient engagement by enrolling patients with targeted...
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Relationship, Value
CareSignal keeps their promises, and when there are roadblocks, the vendor is really good about...
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Loyalty, Product
We are not really there yet with new technology, but CareSignal is working on repeatedly improving...
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Product
CareSignal’s opportunities for improvement are on the side of technology and integration. CareSignal...
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Product
I would advise others who are considering implementing the product to keep in mind what they want to...
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Operations
CareSignal’s project managers are fantastic. Those people help every step of the way with the...
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Relationship, Operations
The vendor does a really great job of showing us what new programs they have. We always have the...
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Loyalty, Relationship
CareSignal is extremely innovative, and they are constantly going after the next big diagnosis or...
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Loyalty, Value
Unfortunately, the funding that we use to pay for CareSignal's product will run out, so I am unsure...
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Product, Value
The product allows us to gain capacity with our complex patients. The product monitors complex...
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Value
With the product, we are achieving the outcomes we expected. Initially, we didn't realize the extent...
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Product
We saw outcomes from the product almost immediately. The patients thought that we were the ones...
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Loyalty
When we chose CareSignal, we hadn't heard of anything like CareSignal's product. We have other...
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Value
One suggestion for CareSignal would be to make the solution more affordable or accessible, or maybe...
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Loyalty, Product
I think the product is the future. What CareSignal is doing is innovative, and more organizations...
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Relationship
My experience with CareSignal has been great. The vendor is a great partner, and the people that I...
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Operations, Product
The product has had some tricky updates. The process of learning to close alarms is not as intuitive...
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Loyalty, Product, Value
We have definitely made some strides over the years just by using the product; we have taken...
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Operations
A piece of advice I would give to someone implementing the product is that incentivizing the people...
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Product, Value
The biggest roadblock was the lack of devices that our patients had access to. Once we implemented...
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Product
It would be nice if the patient could have access to all their blood pressure readings that they...
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Product
CareSignal's product is a scalable, deviceless remote patient monitoring platform that we use mainly...
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Product
CareSignal's system allows us to provide deviceless remote monitoring to our members. The deviceless...
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Relationship, Operations
CareSignal is very good about providing recommendations for implementing various aspects of the...
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Product, Value
A key strength of CareSignal's system is the deviceless aspect. The satisfaction level of the...
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Product, Value
Things with healthcare are trending more toward remote, digital options. We certainly saw a huge...
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Product
Our patients have had a very small number of questions about CareSignal, but we haven't had any questions....
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Relationship
If we have trouble with anything, we just reach out directly to our account representative. We don't...
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Product, Value
We just completed an analysis of our ROI from CareSignal. We are very pleased with our outcomes. A...
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Loyalty, Product
CareSignal has a great suite of programs for various conditions, but having more programs would be...
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