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Deviceless Remote Patient Monitoring Commentary
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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Commentary Summary

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User Commentary

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Director

Relationship

Lightbeam could have more engagement on a personal level with our organization. They do a great job,...

May 2024
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(0)
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Director

Relationship

I have no complaints about Deviceless Remote Patient Monitoring. Lightbeam has been nothing short of...

May 2024
||
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CMO

Loyalty, Relationship

Lightbeam is working on new technology and asking for development help. We are talking about things,...

Apr 2024
||
(0)
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CMO

Product, Value

The product is alerting us to rising risks, such as members who will be having problems such as...

Apr 2024
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CMO

Loyalty, Relationship

I have had routine interactions at the highest level of Lightbeam. The vendor seems to care whether...

Apr 2024
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CMO

Product

With Deviceless Remote Patient Monitoring, the data we look at is pertinent. We seldom disagree on...

Apr 2024
||
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CMO

Product

We have Deviceless Remote Patient Monitoring integrated into our care management solution. The...

Apr 2024
||
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CMO

Relationship, Product

When Lightbeam’s product came out, it was state of the art. Lightbeam still does deviceless...

Apr 2024
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CMO

Product

The product delivers what it's meant to deliver, and it has helped us do what we set out to do. To...

Apr 2024
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CMO

Product

I would love for Lightbeam to have devices so that we can monitor through devices and not just...

Apr 2024
||
(0)
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Manager

Relationship, Product

We have different levels of touch that we need for different patients. Some patients would benefit...

Apr 2024
||
(0)
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Manager

Relationship

Lightbeam is really responsive to getting our data. However, we have been trying to get them to pare...

Apr 2024
||
(0)
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Manager

Operations

We don't technically use Lightbeam for training just because everything is pretty similar. The ease...

Apr 2024
||
(0)
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Manager

Product, Value

Deviceless Remote Patient Monitoring is a great program that really helps our patients. We really...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Lightbeam is doing well at intentionally partnering with us to help design and build what we need to...

Apr 2024
||
(0)
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Director

Operations

The implementation of Lightbeam's product went pretty well. Lightbeam offered frequent opportunities...

Apr 2024
||
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Director

Relationship

Lightbeam is readily available and willing to troubleshoot whenever we request help. They are...

Apr 2024
||
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Director

Loyalty

The use cases Lightbeam had were very good, and they also had some research-type things. We also...

Apr 2024
||
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Director

Loyalty, Product

Lightbeam is more than willing to help us integrate their system with our EHR; the holdup is...

Apr 2024
||
(0)
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Director

Relationship

I don't hear a lot from Lightbeam about any new developments or things they are working on for this...

Apr 2024
||
(0)
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Director

Loyalty, Product

There is a lot of development that Lightbeam needs to do with the data analytics and reporting in...

Apr 2024
||
(0)
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Director

Product, Value

Lightbeam's system is a really good product. The CareSignal product reduces the manual work of...

Apr 2024
||
(0)
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Director

Culture, Relationship

The initial thing that set Lightbeam's product apart from other solutions was that the vendor came...

Apr 2024
||
(0)
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Director

Product

I don’t have anything in terms of improvement that Lightbeam could do, but I think it is great any...

Apr 2024
||
(0)
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Manager

Relationship, Value

With Lightbeam, we definitely get our money's worth. They are quick to listen. If there are issues,...

Apr 2024
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Director

Relationship

Our Lightbeam representative is extremely responsive, and they seem to work around the clock. We...

Mar 2024
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Director

Operations, Product

We set the system up to function one way, and now we want to make changes because we have learned a...

Mar 2024
||
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Director

Product

The tool's dashboard is robust, and the tool is pretty simplistic.

Mar 2024
||
(0)
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Director

Relationship

There is an individual at Lightbeam who has been fantastic and creative in helping us find solutions...

Mar 2024
||
(0)
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Director

Relationship

Lightbeam is wonderful to work with us on anything we ask for in terms of data analytics and...

Mar 2024
||
(0)
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Director

Product

CareSignal has nursing staff members who review data for them, but those nurses represent provider...

Mar 2024
||
(0)
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Director

Product

The highlight of CareSignal's system is that the enrollment process is really simple as long as the...

Mar 2024
||
(0)
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Director

Product

Patients who have continuous glucose monitors usually have their own apps that collect that...

Mar 2024
||
(0)
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Director

Relationship

Lightbeam is a great company that is very easy to work with. I enjoy the people that I have...

Feb 2024
||
(0)
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Director

Product

The platform is easy, and it meets our basic needs. The software has been reliable. Lightbeam has...

Feb 2024
||
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Director

Product

Looking at the redundancy of the programs, there needs to be some variation. The way the programs...

Feb 2024
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Manager

Relationship

The Lightbeam team is very good, especially when we reach out. When we have issues, the team is very...

Jan 2024
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(0)
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Manager

Operations, Product

The system is very basic and straightforward. A lot of the functionality hasn't really changed, so...

Jan 2024
||
(0)
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Manager

Product

The system monitors certain conditions, and it does two-way text messaging. The system sends a text...

Jan 2024
||
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Manager

Loyalty, Relationship

The service is bare bones, but that is what we were looking for. We would appreciate more EMR...

Dec 2023
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Manager

Value

We received an ROI report directly from the vendor, but the vendor's methodology was a little...

Nov 2023
||
(0)
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Manager

Relationship

On the whole, we have a very positive relationship with the vendor. They have been very responsive...

Nov 2023
||
(0)
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Manager

Relationship

CareSignal was acquired by another vendor. Since that acquisition, we haven't really noticed a...

Nov 2023
||
(0)
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Manager

Operations, Product

We had a bit of a learning curve with CareSignal with respect to patient outreach, scripting, and...

Nov 2023
||
(0)
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Manager

Operations, Product

Using the system is kind of a trial by fire, but the system is pretty easy to use. We don't have any...

Nov 2023
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Manager

Value

Every time CareSignal comes out with an addition that sounds cool, there is generally an associated...

Nov 2023
||
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Manager

Operations, Product

When we do an upgrade, some things don't work with our system in the way we are using it. We have to...

Nov 2023
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Manager

Operations, Product

In general, CareSignal does a good job. But with any product, there is stuff that takes a little...

Nov 2023
||
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Manager

Relationship

When I need support, I email our account representative. I don't usually call or put in a ticket via...

Nov 2023
||
(0)
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Manager

Relationship, Product, Value

CareSignal has a fantastic product to help us continually monitor high-need patients with chronic...

Nov 2023
||
(0)
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Manager

Product

The only thing I continually ask the vendor about is the enrollment process. The vendor does...

Nov 2023
||
(0)
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Manager

Product

Anytime we ask CareSignal to upgrade or add to their reporting, they do so. The vendor was able to...

Nov 2023
||
(0)
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Manager

Operations

CareSignal doesn’t really do any training. The only training would have been on the dashboard. As...

Nov 2023
||
(0)
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Manager

Product

Initially, CareSignal supported our organization’s integration goals very well. But CareSignal was...

Nov 2023
||
(0)
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Manager

Product

We would tell friends or peers looking at CareSignal that they provide text messages to members and...

Nov 2023
||
(0)
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Director

Relationship

CareSignal is great. If an organization wanted a vendor that actually cared about healthcare,...

Oct 2023
||
(0)
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Director

Product

The vendor has some opportunities for improvement with the system when it comes to providing easily...

Oct 2023
||
(0)
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Director

Product

Overall, CareSignal is doing a great job The product is great at what we want it to do. For what we...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

CareSignal was the only company we looked at when we started our remote patient monitoring venture,...

Oct 2023
||
(0)
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Manager

Relationship

Timeliness doesn't play a factor with CareSignal, but in the end, the vendor usually accomplishes...

Oct 2023
||
(0)
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Manager

Product

It is easy to enroll patients and get them started on the program. That process is very simple and...

Oct 2023
||
(0)
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Manager

Product

CareSignal has quite a library of options. We don't have the ability to individualize or adjust a...

Oct 2023
||
(0)
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Manager

Relationship

When we receive support from CareSignal it is typically through email. CareSignal has regular...

Oct 2023
||
(0)
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Manager

Relationship, Product

CareSignal hasn't really done anything new. To my knowledge, they haven't loaded any new...

Oct 2023
||
(0)
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Manager

Product

The biggest thing that we don't have from CareSignal that we would appreciate would be an easy way...

Oct 2023
||
(0)
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Manager

Product

We use CareSignal's system for a lot of our underinsured or uninsured patients to help with...

Oct 2023
||
(0)
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Manager

Culture, Value

We have a contract with CareSignal that is in place for a certain amount of time, so it isn't like...

Oct 2023
||
(0)
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Manager

Product

CareSignal is flexible. They let patients decide what mechanism they want to use to interact with...

Oct 2023
||
(0)
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Manager

Product

From a software user interface perspective, I like how the system's dashboard makes it very easy to...

Oct 2023
||
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