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User Commentary
Relationship, Value
When we initially reviewed the solution, it made a significant difference in our outreach. It met...
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Relationship, Value
Lightbeam is incredibly responsive and very client friendly. They are great communicators, and they...
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Relationship
The support person that we work with is amazing. They do a phenomenal job and kind of contribute to...
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Product
We do our due diligence each year to review what is in the market and whether there is anything...
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Product
We don’t have a direct integration with Lightbeam to our solution for core processing, but it would...
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Product
The overall product quality is very good. We have had a really big jump in our blood pressure...
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Relationship
The vendor is very supportive. We have recurring meetings, and our support person actually talks to...
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Operations
Lightbeam is really good with implementations. I wasn't there for our implementation, but I know we...
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Operations
Lightbeam does not have training per se, but they really haven't had many changes. There is no...
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Operations, Product
We have never had a problem with Lightbeam's implementations. Deviceless Remote Patient Monitoring's...
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Relationship
Lightbeam continues to be a great partner. On a regular basis, I send them lists depending on...
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Culture, Loyalty
Lightbeam is not currently part of our long-term plans, but that is because we have had a change in...
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Relationship
Lightbeam was a smaller company when we started, so their executives were at all the meetings. The...
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Relationship, Value
We get regular reporting from Lightbeam that is very useful, and then also we get ROI reporting on...
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Loyalty
One of the main factors that led us to choose to use Deviceless Remote Patient Monitoring was...
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Operations, Product
There hasn't been any additional training since we started. However, this solution is pretty...
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Operations, Product
Any training we would get would be for any type of updates that our company does. Those updates are...
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Relationship
Lightbeam is very punctual with their service, especially when we reach out to them when we have...
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Product
The only thing that I would say that I really don't like about this solution is if the patient...
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Loyalty, Relationship
Lightbeam does what we ask of them and what we expect. They have been responsive. Deviceless Remote...
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Culture, Value
Lightbeam is fine in terms of charges. We haven't had any issues with that. In fact, they have...
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Loyalty, Product
With Deviceless Remote Patient Monitoring, we don't have any integration with our EMR. We elected...
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Product
There are defined rules around some things in the solution. For instance, they have a look-back...
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Loyalty
I would like to have Deviceless Remote Patient Monitoring as part of our long-term plans, but I...
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Product, Value
The patients seem to really like the program. Every patient is a little different, but we received a...
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Operations, Product
The Lightbeam platform is so easy to use and super easy to teach. We have had a couple of people who...
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Relationship
Lightbeam is super responsive. When I reach out, especially to my specific representative, they are...
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Product
Lightbeam has something on the platform that allows us to essentially text message back and forth...
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Loyalty, Product
In our EHR, we can search patients by their last name and then first name, but we can't do that in...
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Loyalty, Relationship
We are asking the vendor for tweaks, and they are still doing really well with giving those to us....
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Relationship
Lightbeam is doing much better. We got a new project manager because we got really tired of our old...
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Product, Value
Lightbeam's system doesn't feed to our EMR. It doesn't integrate into our EMR well at all. And if we...
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Loyalty, Relationship
Our integration with Lightbeam's system has been very rocky. We have had quite a discussion on...
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Operations, Product
The ease of use could be better for patients. They feel like the questions aren't self-explanatory....
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Product
The only concern I have with the product is we struggle with the analytics to determine who has CHF....
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Relationship, Operations
Lightbeam struggles with data validation. They will tell us that something is in the system, and we...
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Relationship
One piece of feedback from the patients is that if they answer a question but never alert the...
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Relationship, Operations
To access data analysis information, I have to ask the vendor to send it to me every day. They have...
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Relationship
Lightbeam could have more engagement on a personal level with our organization. They do a great job,...
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Relationship
I have no complaints about Deviceless Remote Patient Monitoring. Lightbeam has been nothing short of...
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Loyalty, Relationship
Lightbeam is working on new technology and asking for development help. We are talking about things,...
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Product, Value
The product is alerting us to rising risks, such as members who will be having problems such as...
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Loyalty, Relationship
I have had routine interactions at the highest level of Lightbeam. The vendor seems to care whether...
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Product
With Deviceless Remote Patient Monitoring, the data we look at is pertinent. We seldom disagree on...
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Product
We have Deviceless Remote Patient Monitoring integrated into our care management solution. The...
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Relationship, Product
When Lightbeam’s product came out, it was state of the art. Lightbeam still does deviceless...
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Product
The product delivers what it's meant to deliver, and it has helped us do what we set out to do. To...
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Product
I would love for Lightbeam to have devices so that we can monitor through devices and not just...
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Relationship, Product
We have different levels of touch that we need for different patients. Some patients would benefit...
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Relationship
Lightbeam is really responsive to getting our data. However, we have been trying to get them to pare...
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Operations
We don't technically use Lightbeam for training just because everything is pretty similar. The ease...
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Product, Value
Deviceless Remote Patient Monitoring is a great program that really helps our patients. We really...
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Relationship
Lightbeam is doing well at intentionally partnering with us to help design and build what we need to...
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Operations
The implementation of Lightbeam's product went pretty well. Lightbeam offered frequent opportunities...
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Relationship
Lightbeam is readily available and willing to troubleshoot whenever we request help. They are...
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Loyalty
The use cases Lightbeam had were very good, and they also had some research-type things. We also...
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Loyalty, Product
Lightbeam is more than willing to help us integrate their system with our EHR; the holdup is...
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Relationship
I don't hear a lot from Lightbeam about any new developments or things they are working on for this...
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Loyalty, Product
There is a lot of development that Lightbeam needs to do with the data analytics and reporting in...
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Product, Value
Lightbeam's system is a really good product. The CareSignal product reduces the manual work of...
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Culture, Relationship
The initial thing that set Lightbeam's product apart from other solutions was that the vendor came...
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Product
I don’t have anything in terms of improvement that Lightbeam could do, but I think it is great any...
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Relationship, Value
With Lightbeam, we definitely get our money's worth. They are quick to listen. If there are issues,...
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Relationship
Our Lightbeam representative is extremely responsive, and they seem to work around the clock. We...
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Operations, Product
We set the system up to function one way, and now we want to make changes because we have learned a...
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Product
The tool's dashboard is robust, and the tool is pretty simplistic.
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Relationship
There is an individual at Lightbeam who has been fantastic and creative in helping us find solutions...
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Relationship
Lightbeam is wonderful to work with us on anything we ask for in terms of data analytics and...
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Product
CareSignal has nursing staff members who review data for them, but those nurses represent provider...
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Product
The highlight of CareSignal's system is that the enrollment process is really simple as long as the...
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Product
Patients who have continuous glucose monitors usually have their own apps that collect that...
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Relationship
Lightbeam is a great company that is very easy to work with. I enjoy the people that I have...
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Product
The platform is easy, and it meets our basic needs. The software has been reliable. Lightbeam has...
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Product
Looking at the redundancy of the programs, there needs to be some variation. The way the programs...
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Relationship
The Lightbeam team is very good, especially when we reach out. When we have issues, the team is very...
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Operations, Product
The system is very basic and straightforward. A lot of the functionality hasn't really changed, so...
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Product
The system monitors certain conditions, and it does two-way text messaging. The system sends a text...
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Loyalty, Relationship
The service is bare bones, but that is what we were looking for. We would appreciate more EMR...
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