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Deviceless Remote Patient Monitoring Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Director

Product

I would love to see Deviceless Remote Patient Monitoring evolve to a true RPM solution instead of...

Nov 2025
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(0)
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CMO

Product, Value

I was intrigued that this solution used a different approach with patients than most in-home...

Nov 2025
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(0)
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CMO

Relationship, Product

We have some concerns about Lightbeam’s analytics base. Deviceless Remote Patient Monitoring is...

Nov 2025
||
(0)
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CMO

Relationship

We receive really good support from Lightbeam. We have a good relationship with them, and they help...

Nov 2025
||
(0)
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CMO

Product

Lightbeam's analytics are solid. We are really happy with what we get from Lightbeam.

Nov 2025
||
(0)
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CMO

Value

The system isn't really affordable at the scale that we need.

Nov 2025
||
(0)
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Director

Product

The system is a bit clunky to use. In some modules, not all of the questions populate to the...

Nov 2025
||
(0)
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Director

Relationship

Lightbeam's support is very good. My main contact is a representative who I typically reach out to...

Nov 2025
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(0)
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Director

Product

Lightbeam has addressed many of their own pain points by moving to a more automated enrollment...

Nov 2025
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(0)
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Director

Product

Lightbeam provides limited reports. They mainly focus on cost avoidance, show which patients are...

Nov 2025
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(0)
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Director

Product

Lightbeam should include more detailed information up front in their portal so that we can be better...

Nov 2025
||
(0)
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Director

Operations, Product

The thing I appreciate the most about the system is how easy it is to implement. If we want to...

Nov 2025
||
(0)
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Director

Loyalty, Relationship

The vendor needs to take another look at their contact structure. Right now, it is based on the...

Nov 2025
||
(0)
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Director

Relationship, Operations

When we first implemented the system, there was strong executive support from the vendor. The...

Nov 2025
||
(0)
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Director

Culture, Relationship

Lightbeam does a great job of keeping us informed about what is currently available, but there isn't...

Nov 2025
||
(0)
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Director

Loyalty

We are happy with the system, but if our EMR adds similar capabilities, we will likely standardize...

Nov 2025
||
(0)
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COO

Product

We haven't been able to see what was promised with the system. We are not quite there yet. We have...

Nov 2025
||
(0)
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COO

Loyalty, Product

The system is a great concept, and the market is moving into that space. There is more of a...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

One of our vendors was unable to get their system to work with Lightbeam's product, despite...

Oct 2025
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(0)
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Manager

Operations

We haven't really needed any ongoing training. Lightbeam is always absolutely willing to do training...

Oct 2025
||
(0)
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Manager

Value

The system is quite expensive. It has definitely helped us save money by reducing hospitalizations...

Oct 2025
||
(0)
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Manager

Operations, Product

We are working on some things with Lightbeam to possibly add to the system, and those things would...

Oct 2025
||
(0)
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Manager

Product

We would always love for Lightbeam to add more programs, more ways to monitor the patients, and more...

Oct 2025
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(0)
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Manager

Relationship

We don't really use phone and web support when we have an issue. I directly email our Lightbeam...

Oct 2025
||
(0)
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Manager

Relationship

Lightbeam’s support system is great. Our representative meets with us on a monthly basis to show us...

Oct 2025
||
(0)
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Manager

Product

Typically, a lot of our patients will accidentally opt out of the program, or they will knowingly...

Apr 2025
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(0)
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Manager

Relationship

We never have any problems with the product, and even the times that we have any type of technical...

Apr 2025
||
(0)
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Manager

Product

Lightbeam’s solution is easy to use, and it is very user-friendly in the sense that it is not too...

Apr 2025
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(0)
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Manager

Product

We use this system for a couple of different departments, so it would be nice to be able to separate...

Apr 2025
||
(0)
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Manager

Product

To increase my overall satisfaction, the vendor needs to work on the ease of information, like...

Apr 2025
||
(0)
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Manager

Product

I would love the product to be integrated with our EHR because that would make it easier to use....

Apr 2025
||
(0)
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Manager

Relationship, Operations

With our internal turnover, the Lightbeam team has been awesome to set up trainings and everything....

Apr 2025
||
(0)
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Manager

Product

For what we ask, Deviceless Remote Patient Monitoring does everything we need. There are probably...

Apr 2025
||
(0)
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Manager

Product

Being able to identify within our EMR patients who are on the product would be awesome. I would also...

Apr 2025
||
(0)
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Director

Relationship

I like the Lightbeam staff members that I get to work with. They make it easy and seamless to...

Apr 2025
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(0)
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Director

Value

I would like to see the cost of Deviceless Remote Patient Monitoring go down.

Apr 2025
||
(0)
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Director

Product

With the integration with our EMR, the product does have a pretty light integration. The product has...

Apr 2025
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(0)
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Director

Loyalty

Billing for the program is hard. We have to figure out a way to generate some revenue, especially if...

Apr 2025
||
(0)
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Director

Product, Value

Since the product is a deviceless remote patient monitoring program, it takes some of the complexity...

Apr 2025
||
(0)
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Director

Loyalty, Relationship, Operations

Overall, I have a pretty high satisfaction with the product, so that speaks volumes for the overall...

Apr 2025
||
(0)
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VP/Other Executive

Culture, Value

My only hang-up with the solution is the pricing; otherwise, the model is great. I think Lightbeam...

Apr 2025
||
(0)
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VP/Other Executive

Relationship, Operations

Deviceless Remote Patient Monitoring was very easy to implement. Lightbeam provides great support...

Apr 2025
||
(0)
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VP/Other Executive

Product

The after-home care, post-hospitalization, and post-facility discharge processes in Lightbeam are...

Apr 2025
||
(0)
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Director

Product

Deviceless Remote Patient Monitoring is an extremely simple, easy-to-use platform that specializes...

Mar 2025
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(0)
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Director

Loyalty

We do a quarterly report out, and that is always very comprehensive. But we just recently had a...

Mar 2025
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(0)
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Director

Value

Deviceless Remote Patient Monitoring is an expensive solution for us. In order to fund it, we are...

Mar 2025
||
(0)
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Director

Relationship

The individuals I work directly with are extremely responsive. We continue to view the system as...

Mar 2025
||
(0)
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Director

Operations

It has been a while since we have had implementation services, but Lightbeam was very engaged. They...

Mar 2025
||
(0)
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Director

Relationship

I really don't call. If I need to connect with the vendor, I use email, and the representative from...

Mar 2025
||
(0)
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Director

Product

The few items that we found clunky are around the vendor’s depression module. That was probably the...

Mar 2025
||
(0)
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COO

Relationship, Product

Lightbeam has grown a lot in their ability to be reliable when it comes to their data management. We...

Dec 2024
||
(0)
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COO

Product

The vendor's commitment really wasn't kept in terms of the percentages of patients that accepted the...

Dec 2024
||
(0)
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COO

Value

Lightbeam avoids charging for every little thing with the system. Once I bring on additional...

Dec 2024
||
(0)
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COO

Value

The solution is extraordinarily expensive. In my heart of hearts, I truly feel that I am...

Dec 2024
||
(0)
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COO

Product

The solution is great, but I think there are improvements where it could be modernized. Bringing in...

Dec 2024
||
(0)
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