Deviceless Remote Patient Monitoring Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Typically, a lot of our patients will accidentally opt out of the program, or they will knowingly...
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Relationship
We never have any problems with the product, and even the times that we have any type of technical...
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Product
Lightbeam’s solution is easy to use, and it is very user-friendly in the sense that it is not too...
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Value
Everything I am hearing is good regarding Deviceless Remote Patient Monitoring. In fact, the team...
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Relationship
Customer support has been phenomenal from Lightbeam. The product lead has been very open to the care...
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Product
We use this system for a couple of different departments, so it would be nice to be able to separate...
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Product
To increase my overall satisfaction, the vendor needs to work on the ease of information, like...
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Product
I would love the product to be integrated with our EHR because that would make it easier to use....
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Relationship, Operations
With our internal turnover, the Lightbeam team has been awesome to set up trainings and everything....
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Product
For what we ask, Deviceless Remote Patient Monitoring does everything we need. There are probably...
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Product
Being able to identify within our EMR patients who are on the product would be awesome. I would also...
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Relationship
I like the Lightbeam staff members that I get to work with. They make it easy and seamless to...
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Value
I would like to see the cost of Deviceless Remote Patient Monitoring go down.
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Product
With the integration with our EMR, the product does have a pretty light integration. The product has...
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Loyalty
Billing for the program is hard. We have to figure out a way to generate some revenue, especially if...
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Product, Value
Since the product is a deviceless remote patient monitoring program, it takes some of the complexity...
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Loyalty, Relationship, Operations
Overall, I have a pretty high satisfaction with the product, so that speaks volumes for the overall...
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Culture, Value
My only hang-up with the solution is the pricing; otherwise, the model is great. I think Lightbeam...
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Relationship, Operations
Deviceless Remote Patient Monitoring was very easy to implement. Lightbeam provides great support...
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Product
The after-home care, post-hospitalization, and post-facility discharge processes in Lightbeam are...
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Product
Deviceless Remote Patient Monitoring is an extremely simple, easy-to-use platform that specializes...
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Loyalty
We do a quarterly report out, and that is always very comprehensive. But we just recently had a...
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Value
Deviceless Remote Patient Monitoring is an expensive solution for us. In order to fund it, we are...
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Relationship
The individuals I work directly with are extremely responsive. We continue to view the system as...
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Operations
It has been a while since we have had implementation services, but Lightbeam was very engaged. They...
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Relationship
I really don't call. If I need to connect with the vendor, I use email, and the representative from...
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Product
The few items that we found clunky are around the vendor’s depression module. That was probably the...
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Relationship, Product
Lightbeam has grown a lot in their ability to be reliable when it comes to their data management. We...
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Product
The vendor's commitment really wasn't kept in terms of the percentages of patients that accepted the...
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Value
Lightbeam avoids charging for every little thing with the system. Once I bring on additional...
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Value
The solution is extraordinarily expensive. In my heart of hearts, I truly feel that I am...
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Product
The solution is great, but I think there are improvements where it could be modernized. Bringing in...
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Relationship, Value
When we initially reviewed the solution, it made a significant difference in our outreach. It met...
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Relationship, Value
Lightbeam is incredibly responsive and very client friendly. They are great communicators, and they...
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Relationship
The support person that we work with is amazing. They do a phenomenal job and kind of contribute to...
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Product
We do our due diligence each year to review what is in the market and whether there is anything...
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Product
We don’t have a direct integration with Lightbeam to our solution for core processing, but it would...
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Product
The overall product quality is very good. We have had a really big jump in our blood pressure...
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Relationship
The vendor is very supportive. We have recurring meetings, and our support person actually talks to...
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Operations
Lightbeam is really good with implementations. I wasn't there for our implementation, but I know we...
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Operations
Lightbeam does not have training per se, but they really haven't had many changes. There is no...
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Operations, Product
We have never had a problem with Lightbeam's implementations. Deviceless Remote Patient Monitoring's...
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Relationship
Lightbeam continues to be a great partner. On a regular basis, I send them lists depending on...
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Culture, Loyalty
Lightbeam is not currently part of our long-term plans, but that is because we have had a change in...
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Relationship
Lightbeam was a smaller company when we started, so their executives were at all the meetings. The...
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Relationship, Value
We get regular reporting from Lightbeam that is very useful, and then also we get ROI reporting on...
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Loyalty
One of the main factors that led us to choose to use Deviceless Remote Patient Monitoring was...
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Operations, Product
There hasn't been any additional training since we started. However, this solution is pretty...
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Operations, Product
Any training we would get would be for any type of updates that our company does. Those updates are...
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Relationship
Lightbeam is very punctual with their service, especially when we reach out to them when we have...
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Product
The only thing that I would say that I really don't like about this solution is if the patient...
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Loyalty, Relationship
Lightbeam does what we ask of them and what we expect. They have been responsive. Deviceless Remote...
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Culture, Value
Lightbeam is fine in terms of charges. We haven't had any issues with that. In fact, they have...
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Loyalty, Product
With Deviceless Remote Patient Monitoring, we don't have any integration with our EMR. We elected...
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Product
There are defined rules around some things in the solution. For instance, they have a look-back...
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Loyalty
I would like to have Deviceless Remote Patient Monitoring as part of our long-term plans, but I...
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Product, Value
The patients seem to really like the program. Every patient is a little different, but we received a...
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Operations, Product
The Lightbeam platform is so easy to use and super easy to teach. We have had a couple of people who...
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Relationship
Lightbeam is super responsive. When I reach out, especially to my specific representative, they are...
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Product
Lightbeam has something on the platform that allows us to essentially text message back and forth...
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Loyalty, Product
In our EHR, we can search patients by their last name and then first name, but we can't do that in...
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Loyalty, Relationship
We are asking the vendor for tweaks, and they are still doing really well with giving those to us....
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Relationship
Lightbeam is doing much better. We got a new project manager because we got really tired of our old...
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Product, Value
Lightbeam's system doesn't feed to our EMR. It doesn't integrate into our EMR well at all. And if we...
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Loyalty, Relationship
Our integration with Lightbeam's system has been very rocky. We have had quite a discussion on...
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Operations, Product
The ease of use could be better for patients. They feel like the questions aren't self-explanatory....
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Product
The only concern I have with the product is we struggle with the analytics to determine who has CHF....
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Relationship, Operations
Lightbeam struggles with data validation. They will tell us that something is in the system, and we...
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Relationship
One piece of feedback from the patients is that if they answer a question but never alert the...
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Relationship, Operations
To access data analysis information, I have to ask the vendor to send it to me every day. They have...
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