Deviceless Remote Patient Monitoring Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

Lightbeam is a great company that is very easy to work with. I enjoy the people that I have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The platform is easy, and it meets our basic needs. The software has been reliable. Lightbeam has...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Looking at the redundancy of the programs, there needs to be some variation. The way the programs...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Lightbeam team is very good, especially when we reach out. When we have issues, the team is very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system is very basic and straightforward. A lot of the functionality hasn't really changed, so...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system monitors certain conditions, and it does two-way text messaging. The system sends a text...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The service is bare bones, but that is what we were looking for. We would appreciate more EMR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We received an ROI report directly from the vendor, but the vendor's methodology was a little...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On the whole, we have a very positive relationship with the vendor. They have been very responsive...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CareSignal was acquired by another vendor. Since that acquisition, we haven't really noticed a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We had a bit of a learning curve with CareSignal with respect to patient outreach, scripting, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Using the system is kind of a trial by fire, but the system is pretty easy to use. We don't have any...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Every time CareSignal comes out with an addition that sounds cool, there is generally an associated...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When we do an upgrade, some things don't work with our system in the way we are using it. We have to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In general, CareSignal does a good job. But with any product, there is stuff that takes a little...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I need support, I email our account representative. I don't usually call or put in a ticket via...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

CareSignal has a fantastic product to help us continually monitor high-need patients with chronic...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The only thing I continually ask the vendor about is the enrollment process. The vendor does...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Anytime we ask CareSignal to upgrade or add to their reporting, they do so. The vendor was able to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

CareSignal doesn’t really do any training. The only training would have been on the dashboard. As...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Initially, CareSignal supported our organization’s integration goals very well. But CareSignal was...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would tell friends or peers looking at CareSignal that they provide text messages to members and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CareSignal is great. If an organization wanted a vendor that actually cared about healthcare,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor has some opportunities for improvement with the system when it comes to providing easily...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Overall, CareSignal is doing a great job The product is great at what we want it to do. For what we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

CareSignal was the only company we looked at when we started our remote patient monitoring venture,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Timeliness doesn't play a factor with CareSignal, but in the end, the vendor usually accomplishes...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is easy to enroll patients and get them started on the program. That process is very simple and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

CareSignal has quite a library of options. We don't have the ability to individualize or adjust a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we receive support from CareSignal it is typically through email. CareSignal has regular...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

CareSignal hasn't really done anything new. To my knowledge, they haven't loaded any new...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest thing that we don't have from CareSignal that we would appreciate would be an easy way...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We use CareSignal's system for a lot of our underinsured or uninsured patients to help with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have a contract with CareSignal that is in place for a certain amount of time, so it isn't like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

CareSignal is flexible. They let patients decide what mechanism they want to use to interact with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From a software user interface perspective, I like how the system's dashboard makes it very easy to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CareSignal's opportunity for growth is in their integration process. That process was agonizingly...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We were able to integrate the system with our EMR, but that wasn't a smooth process. Information...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We offer a lot of things that don't exactly line up with what the vendor offers. Integration is key,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The greatest thing for us is that CareSignal will just text patients. Patient portals can be a pain....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product's main value is that it allows us to do outreach for high-risk populations. We can reach...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is unrealistic to expect the product to drive down primary outcomes like blood-pressure control....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CareSignal has been really great. They are extremely reliable. One of their key strengths is their...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I would tell a customer who was implementing the solution to leverage CareSignal's ability to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The more that CareSignal can forecast the value-based care metrics that are going to be important to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

One of the great components of CareSignal is that it meets patients wherever they are. If a patient...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Risk population management is a great thing. One of the things we struggle with is resources. We...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are always in the market for new and better ways to do chronic disease management. There is no...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

To implement CareSignal successfully, there has to be a massive communication program for the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

The CareSignal platform is rock solid. Lightbeam takes customer feedback and works diligently to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

One of the big challenges of the day is that technology has advanced very rapidly, and that is great...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

There is an opportunity for CareSignal to include additional languages. It has Spanish, English, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

We haven't seen longitudinal outcomes yet from CareSignal. It will take a substantial amount of time...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is another portal that we have to log in to; it doesn't interface with our normal, daily...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We work with the vendor's product managers and directors for normal business operations. Those...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We intermittently have issues with data formatting and reporting consistency. From an operational...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

I would make sure that new customers’ statements of work are conducive to growth within their...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The vendor afforded us the opportunity to scale our program. The program has served as a strong...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The vendor could improve integration with health system data interfaces. They also have an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CareSignal could improve their understanding of the data that we need and of the data in general. I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would tell potential customers of CareSignal to really get an understanding of the data that is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We had an existing partnership with Lightbeam. I believe that CareSignal had already been purchased...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

CareSignal's solution helps us with our patient engagement by enrolling patients with targeted...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

CareSignal keeps their promises, and when there are roadblocks, the vendor is really good about...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are not really there yet with new technology, but CareSignal is working on repeatedly improving...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CareSignal’s opportunities for improvement are on the side of technology and integration. CareSignal...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would advise others who are considering implementing the product to keep in mind what they want to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

CareSignal’s project managers are fantastic. Those people help every step of the way with the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor does a really great job of showing us what new programs they have. We always have the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

CareSignal is extremely innovative, and they are constantly going after the next big diagnosis or...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Unfortunately, the funding that we use to pay for CareSignal's product will run out, so I am unsure...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product allows us to gain capacity with our complex patients. The product monitors complex...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With the product, we are achieving the outcomes we expected. Initially, we didn't realize the extent...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We saw outcomes from the product almost immediately. The patients thought that we were the ones...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we chose CareSignal, we hadn't heard of anything like CareSignal's product. We have other...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

One suggestion for CareSignal would be to make the solution more affordable or accessible, or maybe...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I think the product is the future. What CareSignal is doing is innovative, and more organizations...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My experience with CareSignal has been great. The vendor is a great partner, and the people that I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product has had some tricky updates. The process of learning to close alarms is not as intuitive...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

We have definitely made some strides over the years just by using the product; we have taken...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

A piece of advice I would give to someone implementing the product is that incentivizing the people...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The biggest roadblock was the lack of devices that our patients had access to. Once we implemented...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be nice if the patient could have access to all their blood pressure readings that they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CareSignal's product is a scalable, deviceless remote patient monitoring platform that we use mainly...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CareSignal's system allows us to provide deviceless remote monitoring to our members. The deviceless...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

CareSignal is very good about providing recommendations for implementing various aspects of the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

A key strength of CareSignal's system is the deviceless aspect. The satisfaction level of the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Things with healthcare are trending more toward remote, digital options. We certainly saw a huge...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our patients have had a very small number of questions about CareSignal, but we haven't had any questions....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we have trouble with anything, we just reach out directly to our account representative. We don't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We just completed an analysis of our ROI from CareSignal. We are very pleased with our outcomes. A...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

CareSignal has a great suite of programs for various conditions, but having more programs would be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We had some hurdles with CareSignal with regard to integrating their telephone call system to make...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the device's current use case, it is a pretty simple, straightforward solution and is really...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Loyalty, Value

The vendor is going to have to move faster to keep up with other technologies out there. What they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

The implementation for Deviceless Remote Patient Monitoring was so easy. New end users get the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Product

As far as functionalities go, we would like the ability to modify some scripts and specific outreach...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

I provide the vendor with lists of people who I believe will have issues based on predictive...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

I have not worked with one person from CareSignal who is not pleasant, customer focused, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Our general onboarding experience has been great. The team has been very helpful and has provided...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Value

CareSignal's product is our first experience with its type of product. We were searching for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF