Deviceless Remote Patient Monitoring Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship, Value
The one concern that I've heard feedback about from my executive team is that when Lightbeam gives...
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Relationship, Operations
Lightbeam is great when I have new people, and they're great at setting the solution. My team has...
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Product
I’d like there to be an integration for Lightbeam’s readings, responses, and alerts into our EHR....
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Relationship, Product
The solution is definitely meeting our needs, but we don't have the manpower to reach out to...
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Product
The reporting in Deviceless Remote Patient Monitoring is great, and the outreach is great. Also, the...
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Product, Value
The data analytics and reporting in the solution work well. We have good responses from the patient...
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Operations
When Lightbeam does their upgrades, they don't project how those are going to affect our workflow....
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Product
We would like to be able to pull our own reports for Deviceless Remote Patient Monitoring, but we...
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Relationship, Operations
Lightbeam keeps changing our leaders. We have had to teach each new leader what we need.
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Product
The key strengths of Deviceless Remote Patient Monitoring include the reporting and the ease of use...
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Relationship
Lightbeam is super quick and communicates quickly when there’s an easily solvable issue with the...
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Relationship
Lightbeam works really well with us and helps us achieve our goals. Things do take time because they...
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Value
There are times when we question whether Lightbeam is worth having because we are using a...
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Operations
Deviceless Remote Patient Monitoring is really easy to use, and that helps with training because...
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Loyalty, Product
With every system, there is room for improvement, especially in the data analytics and reporting...
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Relationship
I definitely like Lightbeam as a company. They are very responsive, and we have a personal...
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Product
For the data analytics and reporting in Lightbeam's system to be perfect, the solution would need to...
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Operations
Lightbeam provided very thorough training. While no training is ever perfect and there are always...
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Loyalty, Value
We are still early in evaluating the ROI of the system, both in terms of what we are investing and...
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Relationship
Lightbeam is consistently very helpful with clarifications and support, both for our members and for...
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Loyalty, Relationship
Lightbeam is well ahead of the industry in what they provide, and given how far they have come, I...
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Loyalty, Product
Before adding another service, one concern was the burden of yet another login, username, and...
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Operations, Product
Before implementing the system, it is important for an organization to understand their employee...
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Product
I would love to see Deviceless Remote Patient Monitoring evolve to a true RPM solution instead of...
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Product, Value
I was intrigued that this solution used a different approach with patients than most in-home...
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Relationship, Product
We have some concerns about Lightbeam’s analytics base. Deviceless Remote Patient Monitoring is...
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Relationship
We receive really good support from Lightbeam. We have a good relationship with them, and they help...
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Product
Lightbeam's analytics are solid. We are really happy with what we get from Lightbeam.
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Value
The system isn't really affordable at the scale that we need.
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Product
The system is a bit clunky to use. In some modules, not all of the questions populate to the...
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Relationship
Lightbeam's support is very good. My main contact is a representative who I typically reach out to...
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Product
Lightbeam has addressed many of their own pain points by moving to a more automated enrollment...
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Product
Lightbeam provides limited reports. They mainly focus on cost avoidance, show which patients are...
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Product
Lightbeam should include more detailed information up front in their portal so that we can be better...
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Operations, Product
The thing I appreciate the most about the system is how easy it is to implement. If we want to...
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Loyalty, Relationship
The vendor needs to take another look at their contact structure. Right now, it is based on the...
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Relationship, Operations
When we first implemented the system, there was strong executive support from the vendor. The...
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Culture, Relationship
Lightbeam does a great job of keeping us informed about what is currently available, but there isn't...
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Loyalty
We are happy with the system, but if our EMR adds similar capabilities, we will likely standardize...
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Product
We haven't been able to see what was promised with the system. We are not quite there yet. We have...
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Loyalty, Product
The system is a great concept, and the market is moving into that space. There is more of a...
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Loyalty, Value
One of our vendors was unable to get their system to work with Lightbeam's product, despite...
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Operations
We haven't really needed any ongoing training. Lightbeam is always absolutely willing to do training...
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Value
The system is quite expensive. It has definitely helped us save money by reducing hospitalizations...
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Operations, Product
We are working on some things with Lightbeam to possibly add to the system, and those things would...
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Product
We would always love for Lightbeam to add more programs, more ways to monitor the patients, and more...
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Relationship
We don't really use phone and web support when we have an issue. I directly email our Lightbeam...
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Relationship
Lightbeam’s support system is great. Our representative meets with us on a monthly basis to show us...
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Product
Typically, a lot of our patients will accidentally opt out of the program, or they will knowingly...
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Relationship
We never have any problems with the product, and even the times that we have any type of technical...
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Product
Lightbeam’s solution is easy to use, and it is very user-friendly in the sense that it is not too...
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Commentary Summary
Comment Type Breakout