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Deviceless Remote Patient Monitoring Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Director

Relationship, Value

When we initially reviewed the solution, it made a significant difference in our outreach. It met...

Nov 2024
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Director

Relationship, Value

Lightbeam is incredibly responsive and very client friendly. They are great communicators, and they...

Nov 2024
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Director

Relationship

The support person that we work with is amazing. They do a phenomenal job and kind of contribute to...

Nov 2024
||
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Director

Product

We do our due diligence each year to review what is in the market and whether there is anything...

Nov 2024
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Director

Product

We don’t have a direct integration with Lightbeam to our solution for core processing, but it would...

Nov 2024
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Director

Product

The overall product quality is very good. We have had a really big jump in our blood pressure...

Nov 2024
||
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Director

Relationship

The vendor is very supportive. We have recurring meetings, and our support person actually talks to...

Nov 2024
||
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Director

Operations

Lightbeam is really good with implementations. I wasn't there for our implementation, but I know we...

Nov 2024
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Manager

Operations

Lightbeam does not have training per se, but they really haven't had many changes. There is no...

Nov 2024
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Manager

Operations, Product

We have never had a problem with Lightbeam's implementations. Deviceless Remote Patient Monitoring's...

Nov 2024
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Manager

Relationship

Lightbeam continues to be a great partner. On a regular basis, I send them lists depending on...

Nov 2024
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Director

Culture, Loyalty

Lightbeam is not currently part of our long-term plans, but that is because we have had a change in...

Nov 2024
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Director

Relationship

Lightbeam was a smaller company when we started, so their executives were at all the meetings. The...

Nov 2024
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Director

Relationship, Value

We get regular reporting from Lightbeam that is very useful, and then also we get ROI reporting on...

Nov 2024
||
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Director

Loyalty

One of the main factors that led us to choose to use Deviceless Remote Patient Monitoring was...

Nov 2024
||
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Director

Operations, Product

There hasn't been any additional training since we started. However, this solution is pretty...

Nov 2024
||
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Director

Operations, Product

Any training we would get would be for any type of updates that our company does. Those updates are...

Nov 2024
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Director

Relationship

Lightbeam is very punctual with their service, especially when we reach out to them when we have...

Nov 2024
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Director

Product

The only thing that I would say that I really don't like about this solution is if the patient...

Nov 2024
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Manager

Loyalty, Relationship

Lightbeam does what we ask of them and what we expect. They have been responsive. Deviceless Remote...

Oct 2024
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Manager

Culture, Value

Lightbeam is fine in terms of charges. We haven't had any issues with that. In fact, they have...

Oct 2024
||
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Manager

Loyalty, Product

With Deviceless Remote Patient Monitoring, we don't have any integration with our EMR. We elected...

Oct 2024
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Manager

Product

There are defined rules around some things in the solution. For instance, they have a look-back...

Oct 2024
||
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Manager

Loyalty

I would like to have Deviceless Remote Patient Monitoring as part of our long-term plans, but I...

Oct 2024
||
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Manager

Product, Value

The patients seem to really like the program. Every patient is a little different, but we received a...

Oct 2024
||
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Manager

Operations, Product

The Lightbeam platform is so easy to use and super easy to teach. We have had a couple of people who...

Oct 2024
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Manager

Relationship

Lightbeam is super responsive. When I reach out, especially to my specific representative, they are...

Oct 2024
||
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Manager

Product

Lightbeam has something on the platform that allows us to essentially text message back and forth...

Oct 2024
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Manager

Loyalty, Product

In our EHR, we can search patients by their last name and then first name, but we can't do that in...

Oct 2024
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Director

Loyalty, Relationship

We are asking the vendor for tweaks, and they are still doing really well with giving those to us....

Oct 2024
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Director

Relationship

Lightbeam is doing much better. We got a new project manager because we got really tired of our old...

Oct 2024
||
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Director

Product, Value

Lightbeam's system doesn't feed to our EMR. It doesn't integrate into our EMR well at all. And if we...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

Our integration with Lightbeam's system has been very rocky. We have had quite a discussion on...

Oct 2024
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(0)
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Director

Operations, Product

The ease of use could be better for patients. They feel like the questions aren't self-explanatory....

Oct 2024
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Director

Product

The only concern I have with the product is we struggle with the analytics to determine who has CHF....

Oct 2024
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Director

Relationship, Operations

Lightbeam struggles with data validation. They will tell us that something is in the system, and we...

Oct 2024
||
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Director

Relationship

One piece of feedback from the patients is that if they answer a question but never alert the...

Oct 2024
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Director

Relationship, Operations

To access data analysis information, I have to ask the vendor to send it to me every day. They have...

Oct 2024
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Director

Relationship

Lightbeam could have more engagement on a personal level with our organization. They do a great job,...

May 2024
||
(0)
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Director

Relationship

I have no complaints about Deviceless Remote Patient Monitoring. Lightbeam has been nothing short of...

May 2024
||
(0)
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CMO

Loyalty, Relationship

Lightbeam is working on new technology and asking for development help. We are talking about things,...

Apr 2024
||
(0)
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CMO

Product, Value

The product is alerting us to rising risks, such as members who will be having problems such as...

Apr 2024
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(0)
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CMO

Loyalty, Relationship

I have had routine interactions at the highest level of Lightbeam. The vendor seems to care whether...

Apr 2024
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(0)
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CMO

Product

With Deviceless Remote Patient Monitoring, the data we look at is pertinent. We seldom disagree on...

Apr 2024
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(0)
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CMO

Product

We have Deviceless Remote Patient Monitoring integrated into our care management solution. The...

Apr 2024
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(0)
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CMO

Relationship, Product

When Lightbeam’s product came out, it was state of the art. Lightbeam still does deviceless...

Apr 2024
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CMO

Product

The product delivers what it's meant to deliver, and it has helped us do what we set out to do. To...

Apr 2024
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CMO

Product

I would love for Lightbeam to have devices so that we can monitor through devices and not just...

Apr 2024
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(0)
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Manager

Relationship, Product

We have different levels of touch that we need for different patients. Some patients would benefit...

Apr 2024
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(0)
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Manager

Relationship

Lightbeam is really responsive to getting our data. However, we have been trying to get them to pare...

Apr 2024
||
(0)
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Manager

Operations

We don't technically use Lightbeam for training just because everything is pretty similar. The ease...

Apr 2024
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(0)
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Manager

Product, Value

Deviceless Remote Patient Monitoring is a great program that really helps our patients. We really...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Lightbeam is doing well at intentionally partnering with us to help design and build what we need to...

Apr 2024
||
(0)
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Director

Operations

The implementation of Lightbeam's product went pretty well. Lightbeam offered frequent opportunities...

Apr 2024
||
(0)
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Director

Relationship

Lightbeam is readily available and willing to troubleshoot whenever we request help. They are...

Apr 2024
||
(0)
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Director

Loyalty

The use cases Lightbeam had were very good, and they also had some research-type things. We also...

Apr 2024
||
(0)
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Director

Loyalty, Product

Lightbeam is more than willing to help us integrate their system with our EHR; the holdup is...

Apr 2024
||
(0)
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Director

Relationship

I don't hear a lot from Lightbeam about any new developments or things they are working on for this...

Apr 2024
||
(0)
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Director

Loyalty, Product

There is a lot of development that Lightbeam needs to do with the data analytics and reporting in...

Apr 2024
||
(0)
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Director

Product, Value

Lightbeam's system is a really good product. The CareSignal product reduces the manual work of...

Apr 2024
||
(0)
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Director

Culture, Relationship

The initial thing that set Lightbeam's product apart from other solutions was that the vendor came...

Apr 2024
||
(0)
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Director

Product

I don’t have anything in terms of improvement that Lightbeam could do, but I think it is great any...

Apr 2024
||
(0)
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Manager

Relationship, Value

With Lightbeam, we definitely get our money's worth. They are quick to listen. If there are issues,...

Apr 2024
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(0)
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Director

Relationship

Our Lightbeam representative is extremely responsive, and they seem to work around the clock. We...

Mar 2024
||
(0)
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Director

Operations, Product

We set the system up to function one way, and now we want to make changes because we have learned a...

Mar 2024
||
(0)
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Director

Product

The tool's dashboard is robust, and the tool is pretty simplistic.

Mar 2024
||
(0)
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Director

Relationship

There is an individual at Lightbeam who has been fantastic and creative in helping us find solutions...

Mar 2024
||
(0)
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Director

Relationship

Lightbeam is wonderful to work with us on anything we ask for in terms of data analytics and...

Mar 2024
||
(0)
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Director

Product

CareSignal has nursing staff members who review data for them, but those nurses represent provider...

Mar 2024
||
(0)
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Director

Product

The highlight of CareSignal's system is that the enrollment process is really simple as long as the...

Mar 2024
||
(0)
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Director

Product

Patients who have continuous glucose monitors usually have their own apps that collect that...

Mar 2024
||
(0)
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Director

Relationship

Lightbeam is a great company that is very easy to work with. I enjoy the people that I have...

Feb 2024
||
(0)
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Director

Product

The platform is easy, and it meets our basic needs. The software has been reliable. Lightbeam has...

Feb 2024
||
(0)
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Director

Product

Looking at the redundancy of the programs, there needs to be some variation. The way the programs...

Feb 2024
||
(0)
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Manager

Relationship

The Lightbeam team is very good, especially when we reach out. When we have issues, the team is very...

Jan 2024
||
(0)
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Manager

Operations, Product

The system is very basic and straightforward. A lot of the functionality hasn't really changed, so...

Jan 2024
||
(0)
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Manager

Product

The system monitors certain conditions, and it does two-way text messaging. The system sends a text...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

The service is bare bones, but that is what we were looking for. We would appreciate more EMR...

Dec 2023
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