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Deviceless Remote Patient Monitoring Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Manager

Product

Typically, a lot of our patients will accidentally opt out of the program, or they will knowingly...

Apr 2025
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Manager

Relationship

We never have any problems with the product, and even the times that we have any type of technical...

Apr 2025
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Manager

Product

Lightbeam’s solution is easy to use, and it is very user-friendly in the sense that it is not too...

Apr 2025
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Manager

Value

Everything I am hearing is good regarding Deviceless Remote Patient Monitoring. In fact, the team...

Apr 2025
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Manager

Relationship

Customer support has been phenomenal from Lightbeam. The product lead has been very open to the care...

Apr 2025
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Manager

Product

We use this system for a couple of different departments, so it would be nice to be able to separate...

Apr 2025
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Manager

Product

To increase my overall satisfaction, the vendor needs to work on the ease of information, like...

Apr 2025
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Manager

Product

I would love the product to be integrated with our EHR because that would make it easier to use....

Apr 2025
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Manager

Relationship, Operations

With our internal turnover, the Lightbeam team has been awesome to set up trainings and everything....

Apr 2025
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Manager

Product

For what we ask, Deviceless Remote Patient Monitoring does everything we need. There are probably...

Apr 2025
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Manager

Product

Being able to identify within our EMR patients who are on the product would be awesome. I would also...

Apr 2025
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Director

Relationship

I like the Lightbeam staff members that I get to work with. They make it easy and seamless to...

Apr 2025
||
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Director

Value

I would like to see the cost of Deviceless Remote Patient Monitoring go down.

Apr 2025
||
(0)
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Director

Product

With the integration with our EMR, the product does have a pretty light integration. The product has...

Apr 2025
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Director

Loyalty

Billing for the program is hard. We have to figure out a way to generate some revenue, especially if...

Apr 2025
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Director

Product, Value

Since the product is a deviceless remote patient monitoring program, it takes some of the complexity...

Apr 2025
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Director

Loyalty, Relationship, Operations

Overall, I have a pretty high satisfaction with the product, so that speaks volumes for the overall...

Apr 2025
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VP/Other Executive

Culture, Value

My only hang-up with the solution is the pricing; otherwise, the model is great. I think Lightbeam...

Apr 2025
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VP/Other Executive

Relationship, Operations

Deviceless Remote Patient Monitoring was very easy to implement. Lightbeam provides great support...

Apr 2025
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(0)
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VP/Other Executive

Product

The after-home care, post-hospitalization, and post-facility discharge processes in Lightbeam are...

Apr 2025
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(0)
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Director

Product

Deviceless Remote Patient Monitoring is an extremely simple, easy-to-use platform that specializes...

Mar 2025
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Director

Loyalty

We do a quarterly report out, and that is always very comprehensive. But we just recently had a...

Mar 2025
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Director

Value

Deviceless Remote Patient Monitoring is an expensive solution for us. In order to fund it, we are...

Mar 2025
||
(0)
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Director

Relationship

The individuals I work directly with are extremely responsive. We continue to view the system as...

Mar 2025
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Director

Operations

It has been a while since we have had implementation services, but Lightbeam was very engaged. They...

Mar 2025
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Director

Relationship

I really don't call. If I need to connect with the vendor, I use email, and the representative from...

Mar 2025
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Director

Product

The few items that we found clunky are around the vendor’s depression module. That was probably the...

Mar 2025
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COO

Relationship, Product

Lightbeam has grown a lot in their ability to be reliable when it comes to their data management. We...

Dec 2024
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COO

Product

The vendor's commitment really wasn't kept in terms of the percentages of patients that accepted the...

Dec 2024
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COO

Value

Lightbeam avoids charging for every little thing with the system. Once I bring on additional...

Dec 2024
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COO

Value

The solution is extraordinarily expensive. In my heart of hearts, I truly feel that I am...

Dec 2024
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(0)
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COO

Product

The solution is great, but I think there are improvements where it could be modernized. Bringing in...

Dec 2024
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(0)
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Director

Relationship, Value

When we initially reviewed the solution, it made a significant difference in our outreach. It met...

Nov 2024
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(0)
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Director

Relationship, Value

Lightbeam is incredibly responsive and very client friendly. They are great communicators, and they...

Nov 2024
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(0)
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Director

Relationship

The support person that we work with is amazing. They do a phenomenal job and kind of contribute to...

Nov 2024
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Director

Product

We do our due diligence each year to review what is in the market and whether there is anything...

Nov 2024
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Director

Product

We don’t have a direct integration with Lightbeam to our solution for core processing, but it would...

Nov 2024
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Director

Product

The overall product quality is very good. We have had a really big jump in our blood pressure...

Nov 2024
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Director

Relationship

The vendor is very supportive. We have recurring meetings, and our support person actually talks to...

Nov 2024
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Director

Operations

Lightbeam is really good with implementations. I wasn't there for our implementation, but I know we...

Nov 2024
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Manager

Operations

Lightbeam does not have training per se, but they really haven't had many changes. There is no...

Nov 2024
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Manager

Operations, Product

We have never had a problem with Lightbeam's implementations. Deviceless Remote Patient Monitoring's...

Nov 2024
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Manager

Relationship

Lightbeam continues to be a great partner. On a regular basis, I send them lists depending on...

Nov 2024
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Director

Culture, Loyalty

Lightbeam is not currently part of our long-term plans, but that is because we have had a change in...

Nov 2024
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Director

Relationship

Lightbeam was a smaller company when we started, so their executives were at all the meetings. The...

Nov 2024
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Director

Relationship, Value

We get regular reporting from Lightbeam that is very useful, and then also we get ROI reporting on...

Nov 2024
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Director

Loyalty

One of the main factors that led us to choose to use Deviceless Remote Patient Monitoring was...

Nov 2024
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Director

Operations, Product

There hasn't been any additional training since we started. However, this solution is pretty...

Nov 2024
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(0)
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Director

Operations, Product

Any training we would get would be for any type of updates that our company does. Those updates are...

Nov 2024
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(0)
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Director

Relationship

Lightbeam is very punctual with their service, especially when we reach out to them when we have...

Nov 2024
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(0)
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Director

Product

The only thing that I would say that I really don't like about this solution is if the patient...

Nov 2024
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Manager

Loyalty, Relationship

Lightbeam does what we ask of them and what we expect. They have been responsive. Deviceless Remote...

Oct 2024
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Manager

Culture, Value

Lightbeam is fine in terms of charges. We haven't had any issues with that. In fact, they have...

Oct 2024
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(0)
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Manager

Loyalty, Product

With Deviceless Remote Patient Monitoring, we don't have any integration with our EMR. We elected...

Oct 2024
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(0)
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Manager

Product

There are defined rules around some things in the solution. For instance, they have a look-back...

Oct 2024
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(0)
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Manager

Loyalty

I would like to have Deviceless Remote Patient Monitoring as part of our long-term plans, but I...

Oct 2024
||
(0)
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Manager

Product, Value

The patients seem to really like the program. Every patient is a little different, but we received a...

Oct 2024
||
(0)
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Manager

Operations, Product

The Lightbeam platform is so easy to use and super easy to teach. We have had a couple of people who...

Oct 2024
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(0)
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Manager

Relationship

Lightbeam is super responsive. When I reach out, especially to my specific representative, they are...

Oct 2024
||
(0)
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Manager

Product

Lightbeam has something on the platform that allows us to essentially text message back and forth...

Oct 2024
||
(0)
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Manager

Loyalty, Product

In our EHR, we can search patients by their last name and then first name, but we can't do that in...

Oct 2024
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(0)
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Director

Loyalty, Relationship

We are asking the vendor for tweaks, and they are still doing really well with giving those to us....

Oct 2024
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(0)
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Director

Relationship

Lightbeam is doing much better. We got a new project manager because we got really tired of our old...

Oct 2024
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(0)
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Director

Product, Value

Lightbeam's system doesn't feed to our EMR. It doesn't integrate into our EMR well at all. And if we...

Oct 2024
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(0)
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Director

Loyalty, Relationship

Our integration with Lightbeam's system has been very rocky. We have had quite a discussion on...

Oct 2024
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(0)
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Director

Operations, Product

The ease of use could be better for patients. They feel like the questions aren't self-explanatory....

Oct 2024
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(0)
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Director

Product

The only concern I have with the product is we struggle with the analytics to determine who has CHF....

Oct 2024
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(0)
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Director

Relationship, Operations

Lightbeam struggles with data validation. They will tell us that something is in the system, and we...

Oct 2024
||
(0)
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Director

Relationship

One piece of feedback from the patients is that if they answer a question but never alert the...

Oct 2024
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(0)
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Director

Relationship, Operations

To access data analysis information, I have to ask the vendor to send it to me every day. They have...

Oct 2024
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(0)
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Director

Relationship

Lightbeam could have more engagement on a personal level with our organization. They do a great job,...

May 2024
||
(0)
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Director

Relationship

I have no complaints about Deviceless Remote Patient Monitoring. Lightbeam has been nothing short of...

May 2024
||
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