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Commentary Summary
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User Commentary
Analyst/Coordinator
Implementation and Training
For a while, I had one support person I could work with who seemed to be really good, and I didn’t...
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Analyst/Coordinator
Service and Support
I understand why LTG has different people working with us, but I think it actually works nicely when...
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Analyst/Coordinator
Functionality and Upgrades
I have been pleased with what we have used of the product. It seems very intuitive, and once we get...
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Analyst/Coordinator
Functionality and Upgrades
When users have used the product a whole lot, it is intuitive, but I have been trying to train new...
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Manager
Service and Support
Within the last two years, the vendor has beefed up their support and has also made premium support...
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Manager
Service and Support
When it comes to emergency management, if we have a service outage or something, that isn't good. We...
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Manager
Win/Loss - Why they were selected (by current clients)
We chose the product because it was the best-of-breed solution at the time and because it was best...
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Manager
Sales and Contracting
LTG offers a whole suite of products, but PeopleFluent is really what matters for us. We purchased...
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Manager
Service and Support
LTG offered certain content to us during COVID-19, but we weren't really able to use it because we...
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Manager
Future Outlook
LTG has the potential to increase our satisfaction in the future. They are making good changes. When...
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Manager
Service and Support
One thing that LTG really did well is they came on-site to work with us on how we implemented their...
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Manager
Service and Support
With all the internal changes from the PeopleFluent acquisition, LTG had a huge backlog of service...
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Manager
Relationship
PeopleFluent wasn't a great partner in understanding the predicament that we were in with COVID-19....
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Manager
Functionality and Upgrades
We chose not to renew Talent Management, so we no longer have service related to that system. We...
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Manager
Technology
Prior to the vendor's acquisition, PeopleFluent would constantly tell us that they were improving...
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Manager
Functionality and Upgrades
We have significantly outgrown the PeopleFluent product. The system has not been able to scale, and...
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Manager
Service and Support
The support from the vendor is just average. PeopleFluent is not proactive at all. It is hard to say...
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Manager
Relationship
At this point, we get what we pay for from PeopleFluent. The product is definitely a low-cost...
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Director
Service and Support
We have had a really challenging year, and it is obvious to anyone who follows the market or is...
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Director
Relationship
The people I work with are fantastic, and I understand that from an account management perspective,...
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Director
Functionality and Upgrades
We use the solution for merit and bonus planning, long-term incentive planning, and our performance...
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Director
Service and Support
The vendor's customer service does exceedingly well. We have a great relationship with our account...
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Director
Service and Support
The vendor could do better at keeping us updated on our usage. We didn't find out until very late...
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Director
Other Observations & Comments
The vendor avoids charging me for every little thing, but that is because we have a very good...
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Analyst/Coordinator
Functionality and Upgrades
Things can’t get much easier than they are with PeopleFluent's system. There is room for growth and...
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Analyst/Coordinator
Implementation and Training
The system is very intuitive, and we have not needed to acquire additional training from the vendor;...
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Analyst/Coordinator
Functionality and Upgrades
The software meets the current needs of our organization; however, nothing is perfect. We do have...
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Analyst/Coordinator
Interfacing and Integration
We have integration within our performance application and our leadership evaluations. That...
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Analyst/Coordinator
Service and Support
The vendor is best in class as far as customer support goes. The vendor goes above and beyond in...
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Analyst/Coordinator
Functionality and Upgrades
For us, the keys to driving tangible outcomes are serving our needs and effectively valuing our...
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Analyst/Coordinator
Lessons Learned
The system is tried and true; there are not a lot of bells and whistles or changes. If someone were...
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