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KLAS Research Director - Adam Cherrington
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User Commentary

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CIO

Interoperability and integration are the biggest areas that the patient portal needs help in. There...

May 2021
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CIO

In terms of the ease of use, the sign-up and log-in processes are hard for the patients. Patients...

May 2021
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CIO

With the portal, we are going live with another program, which will be good for combining...

May 2021
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Director

The patients seem to get locked out of the system. That seems to be the most common issue, and...

Apr 2021
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(0)
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VP/Other Executive

The biggest issue that we have is patients being able to log in and do self-service enrollment. That...

Apr 2021
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VP/Other Executive

The product is getting a little long in the tooth, but the vendor is doing everything they need to...

Apr 2021
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VP/Other Executive

I really don't hear from the executive team. I can get somebody involved, but I don't hear from the...

Apr 2021
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Director

Patient and Consumer Health Portal is a MEDITECH product, so we get the same support and same deals...

Apr 2021
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(0)
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Director

When new technology is available, MEDITECH delivers it well. We get quarterly updates, so when...

Apr 2021
||
(0)
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Director

We have the same problem with any module from MEDITECH. Their high turnover of staff typically...

Apr 2021
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(0)
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Director

We get support when we have issues, so if the first level of support can’t solve it, then the...

Apr 2021
||
(0)
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CIO

It seems like the difference in the portal is that it is already on the platform. The vendor has...

Jan 2021
||
(0)
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Manager

We don’t have much going on with MEDITECH’s portal, but the vendor is in a reactive position because...

Jan 2021
||
(0)
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Manager

There are no issues with the portal that I am aware of, and the way that it integrates makes it...

Jan 2021
||
(0)
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Manager

Having training resources from MEDITECH is hard right now with COVID-19, but I don’t feel like we...

Jan 2021
||
(0)
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Manager

There have been some good updates to MEDITECH's system. We have had pretty good updates. I don’t...

Jan 2021
||
(0)
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VP/Other Executive

The portal is definitely part of our long-term plans. We will be looking to optimize it. We are...

Jan 2021
||
(0)
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VP/Other Executive

I have had a good experience with MEDITECH. They don’t always meet the timelines that they...

Jan 2021
||
(0)
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VP/Other Executive

We run into some issues with integration because MEDITECH has some proprietary things where it is...

Jan 2021
||
(0)
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Manager

MEDITECH's EMR is better than Patient and Consumer Health Portal, but there is a lot of opportunity...

Dec 2020
||
(0)
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Manager

Our vendor support people have been constant. They have been the same people, and they have been so...

Dec 2020
||
(0)
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Manager

I would buy the product again. We can't just exist with MEDITECH's system alone, but MEDITECH is...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Training is probably the number-one thing that MEDITECH could make sure that we are more aware of...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Patient and Consumer Health Portal is working well. Patients appear to be happy with the system. The...

Dec 2020
||
(0)
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Director

We use the patient portal for the acute care side, but there isn’t a lot of private communication....

Dec 2020
||
(0)
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Director

MEDITECH is very good about not charging us for every little thing. They do a good job of supporting...

Dec 2020
||
(0)
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Director

We hired our own portal analyst for adoption, so we had to do training internally. We had to hire...

Dec 2020
||
(0)
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Director

At the time we implemented the MEDITECH patient portal, it did not perform appointment notifications...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The product functionality is getting better for the portal. MEDITECH has a fairly robust...

Dec 2020
||
(0)
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 or  to see details.

Physician

The portal's ease of use is very good once patients can get in. It just depends on how much time...

Dec 2020
||
(0)
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 or  to see details.

Physician

It seems as though everything is in one package. We have to pay extra to use the virtual visits, but...

Dec 2020
||
(0)
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 or  to see details.

Physician

I don't really see a lot of interoperability within the portal for a patient. I like the MEDITECH...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MEDITECH upgrades work pretty much without flaw. The product is pretty easy to use, and it is very...

Dec 2020
||
(0)
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VP/Other Executive

We got MEDITECH's portal for patient integration and engagement. That was a strategic choice.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are still waiting for some features from MEDITECH. For COVID-19, we had virtual visits set up...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The executives at MEDITECH have been fabulous.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We definitely have a huge percentage of our population engaged with MEDITECH's portal, and MEDITECH...

Dec 2020
||
(0)
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Analyst/Coordinator

We have had some struggles with the portal, but some people expect too much from the system. The end...

Jun 2020
||
(0)
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Related Reports View All Reports

Patient Engagement Summit 2019: White Paper
February 2020
Patient Engagement Keystone Summit White Paper
November 2018



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