Patient and Consumer Health Portal Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CIO

Value

There are a lot of third-party bolt-ons that we need in place. MEDITECH may not charge for every...

Feb 2024
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CIO

Relationship, Product

There is no way to do multifactor authentication with Patient and Consumer Health Portal. MEDITECH...

Feb 2024
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CIO

Product

Patient and Consumer Health Portal meets the requirements. There aren't lots of bells and whistles...

Jan 2024
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CIO

Product

I would like more patient engagement in Patient and Consumer Health Portal. There is a lot of...

Jan 2024
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Director

Product

The system's ease of use for patients is very good. The system is simple, and patients have access...

Jan 2024
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Director

Relationship

It seems like there is one person at MEDITECH who seems to know the system really well. As long as I...

Dec 2023
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Director

Operations, Product

For the people who can actually get into the portal and who don't have password problems, the portal...

Dec 2023
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Director

Relationship, Operations

We can go in, dig around on MEDITECH’s website, and try to find answers to stuff, but I just don't...

Dec 2023
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CIO

Product

Patient and Consumer Health Portal is not that easy to use. We are in the adoption process with our...

Nov 2023
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CIO

Operations

For MEDITECH’s training, they always refer to a huge manual, and a manual doesn't count as training....

Nov 2023
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CIO

Product, Value

I can't make interoperability with MEDITECH happen out of the box. I often hear that some things are...

Nov 2023
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CIO

Loyalty

We have a couple of customizations we need the vendor to make some movement on. In the financial...

Nov 2023
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Director

Operations

The quality of MEDITECH’s implementations really depends on the specialist. Our actual project...

Nov 2023
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Director

Product

The product has done everything we need it to. We had some snags around a particular piece, but that...

Nov 2023
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Director

Product

I like the ability to message a provider in Patient and Consumer Health Portal as well as do...

Nov 2023
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Director

Product

I like the product because I keep track of my elderly parents and I can look at their results in a...

Nov 2023
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CEO/President

Operations

The vendor's training and support were horrible. We had a couple of consultants from a third-party...

Nov 2023
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CEO/President

Loyalty, Operations

We don't seem to have a functional portal. A few months after our implementation, we had employees...

Nov 2023
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CIO

Relationship

Usually, no matter who we talk to from MEDITECH's support team, the people always have to take...

Nov 2023
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CIO

Product

We like the fact that there is a mobile app. We can quickly see our charts. If we are running low on...

Nov 2023
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CIO

Loyalty, Product

One thing that we would like to be able to do is update our allergies or even modify our medication...

Nov 2023
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Analyst/Coordinator

Product

Ease of use is just above the middle of the road. We have had a lot of patients calling about their...

Oct 2023
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Analyst/Coordinator

Value

I would say MEDITECH does not avoid charging for every little thing. There are functionalities that...

Oct 2023
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Analyst/Coordinator

Loyalty

We have been looking into preregistration and requiring each patient to have a username and password...

Oct 2023
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Analyst/Coordinator

Product

The overall product quality is good. The app is good on the phone. Once someone gets logged in to...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

I have seen pictures of some enhancements MEDITECH is doing. I am not quite sure what priority pack...

Oct 2023
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Director

Relationship

I feel very comfortable with how the vendor is engaged with us. I have worked with a lot of vendors...

Oct 2023
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Director

Relationship

MEDITECH is a little proactive, but at least once or twice a week, we find things we wish they had...

Oct 2023
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Director

Relationship

We have good executive involvement from MEDITECH. I hope I don't have to involve their executives...

Oct 2023
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Director

Loyalty, Product

The system looks a lot like a portal from the first time portals were ever put out. Things are not...

Oct 2023
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Director

Loyalty

MEDITECH is doing a total rewrite of their patient portal, and they have shown some nice features...

Oct 2023
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Director

Value

As MEDITECH has developed new products a bit differently, it seems that they have been charging for...

Oct 2023
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Director

Relationship, Operations

As MEDITECH is doing upgrades and releasing new features, I don't know whether the support staff...

Oct 2023
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Director

Culture

We were told by MEDITECH that we were going to be able to do self-scheduling from the portal. We...

Oct 2023
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Director

Relationship, Product

The issue with the portal is its ease of use. How it looks to patients is an issue. I have a...

Oct 2023
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Director

Relationship

Our portal support person from MEDITECH is pretty good, but if we have an after-hours problem, they...

Oct 2023
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CIO

Product

The patient portal from MEDITECH is very user friendly. It used to be hard to get an account to...

Oct 2023
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CIO

Relationship

I know MEDITECH’s executives because I'm involved with them. The strength that MEDITECH brings is...

Oct 2023
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CIO

Relationship, Product

The only thing that MEDITECH could improve is their alerts. I'm supposed to always get an email, but...

Oct 2023
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CMIO

Product

The product is a double-edged sword. I like how easily my patients can use it, but I also hate how...

Oct 2023
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CMIO

Relationship

I have a lot of good relationships with people at MEDITECH, and I am satisfied with my interactions...

Oct 2023
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CIO

Value

The MEDITECH portal provides quality and value for what we can afford. For our size organization,...

Sep 2023
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CIO

Operations

MEDITECH doesn't do a lot of the training. We do. They provide some things, but the bulk of the...

Sep 2023
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CIO

Product

Patient and Consumer Health Portal works very well. It has patients’ results there, and we see good...

Sep 2023
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CIO

Loyalty, Product

We want to allow patients to be more engaged in the patient portal, but MEDITECH admitted that...

Sep 2023
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CIO

Culture, Loyalty

We saw a demo from MEDITECH where the product allowed patients to receive a text message with a link...

Sep 2023
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CIO

Product

The portal works. I use it to view my lab results and communicate with providers through direct...

Sep 2023
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CIO

Relationship, Operations

MEDITECH's software suite is in the top three but lags pretty far behind the top two, which belong...

Sep 2023
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CIO

Operations

MEDITECH needs to focus on training for the patient portal and every other part of the platform....

Sep 2023
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(0)
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CIO

Loyalty, Product

There are virtual visits and virtual rounding tools that MEDITECH has integrated with Patient and...

Sep 2023
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CIO

Product

Overall, MEDITECH’s patient portal is a very stable and solid product. It is fairly intuitive and...

Sep 2023
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(0)
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CIO

Loyalty, Product

MEDITECH’s patient portal is lacking in patient engagement, self-service, self-scheduling,...

Sep 2023
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(0)
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Director

Product

The product does not have a modern feel or design, and we can't customize content to lead the...

Sep 2023
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Director

Culture

The vendor sells their product as something to help with consumer engagement. It doesn't really...

Sep 2023
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Analyst/Coordinator

Product

The product needs to advance by incorporating text messaging functionality rather than email...

Sep 2023
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Analyst/Coordinator

Product

We like the ease of enrolling patients in the portal and managing the portal users by resetting...

Sep 2023
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(0)
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Analyst/Coordinator

Product

I would like the vendor to provide automatic notifications via text message. The system should let...

Sep 2023
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Director

Product, Value

We are very satisfied with our portal and have good acceptance from our patients. Our patients...

Aug 2023
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Director

Product

The product is very user friendly. It is a point-and-click system. Customers seem to like the...

Aug 2023
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