Patient and Consumer Health Portal Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:08:37 PM and Model.EvProductId = 74456

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Lessons Learned

We have had some struggles with the portal, but some people expect too much from the system. The end...

Jun 2020
 Helpful

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CIO

Implementation and Training

The implementation went well. People like my director came to me and told me that the vendor went...

Mar 2020
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Manager

Other Observations & Comments

It is so hard to get consumers to use the patient portal, but MEDITECH's portal is fairly easy to...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We had an older version of MEDITECH's portal, and they told us that our patient information from the...

Oct 2019
 Helpful

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CIO

Functionality and Upgrades

We have been working on the scheduling of a specific routine exam in MEDITECH's system. The first...

Sep 2019
 Helpful

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CIO

Implementation and Training

We have a staff member who trains everyone that uses the portal, and we also have a support line for...

Sep 2019
 Helpful

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CIO

Technology

MEDITECH's support is a mixed bag. There seems to be a lot of things they don't know, and their...

Sep 2019
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CIO

Relationship

A swarm of people from MEDITECH came to me after we made a decision. All of a sudden, executives...

Sep 2019
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CIO

Other Observations & Comments

I am sure that MEDITECH's executives would answer the phone if I called, but they certainly don't...

Sep 2019
 Helpful

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CIO

Functionality and Upgrades

MEDITECH does a pretty good job of getting as much information onto the portal as they possibly can....

Sep 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

MEDITECH doesn't nickel-and-dime. They seem to price things fairly. The patient portal is a...

Sep 2019
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CIO

Technology

MEDITECH's current product has all of the baseline functionalities. The portal does the basic things...

Sep 2019
 Helpful

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Director

Other Observations & Comments

We had a resource from a firm take a look at some items for us. That person was working on some...

Dec 2018
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Director

Functionality and Upgrades

MEDITECH's tool is ticking along. It is pretty stable and meets our needs. We take updates...

Dec 2018
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Director

Other Observations & Comments

MEDITECH's offering is generally fine. We are in the process of trying to optimize our current...

Dec 2018
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Manager

Other Observations & Comments

We aren't able to check people in using iPads yet. If I were to go out and purchase a product, I...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

We can now collect payments online and communicate with patients in a very real way. We are very...

Dec 2018
 Helpful

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Manager

Relationship

MEDITECH has been a very strong business partner. Even though we have recommendations and...

Dec 2018
 Helpful

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CIO

Other Observations & Comments

Our patients are not using the portal as much as we would like, but we can’t put the blame on...

Dec 2018
 Helpful

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CIO

Functionality and Upgrades

The feedback from our patients that are using the portal has been very positive. They love being...

Dec 2018
 Helpful

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CIO

Functionality and Upgrades

We wish that our patient questionnaires were more consumable. The information goes into the patient...

Dec 2018
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Manager

Functionality and Upgrades

The portal is an embedded patient portal. Our previous product required a lot of manual processes to...

Sep 2018
 Helpful

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Manager

Other Observations & Comments

Patients can see any ancillary reports or tests, such as imaging studies or lab results. Our...

Sep 2018
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Manager

Functionality and Upgrades

MEDITECH's product is pretty mature. We are pleased with the mobile app.

Sep 2018
 Helpful

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Manager

Interfacing and Integration

Our patients use two portals. One is for ambulatory care, and the other is for inpatient care. We...

Sep 2018
 Helpful

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VP/Other Executive

Future Outlook

I have not spoken directly with MEDITECH’s executives, but I feel like they have a clear idea of...

Dec 2017
 Helpful

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VP/Other Executive

Service and Support

MEDITECH is pretty responsive in their service and support. They have a group that they have...

Dec 2017
 Helpful

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VP/Other Executive

Relationship

MEDITECH has become a lot more forward thinking in the last few years. They were very interested in...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

The portal definitely has not been very difficult at all. We can set parameters for what we allow...

Dec 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

MEDITECH definitely is developing new technology. Their development is just a little slower than I...

Dec 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

The system is able to retrieve information, so the patient experience is good. Creating a dialogue...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Through the hospital portal, we are really pointing patients back to their primary care physicians...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We routinely get good feedback from our patients while they are still in the beds because they can...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

The portal is really helping with single instances of care. A patient that comes in and is admitted...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Before we got the portal, we had a lot of requests going out to the lab for the results of routine...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have used MEDITECH’s system internally for our staff members because we push all of their...

Dec 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

At this point, we are choosing not to use the billing or scheduling features. MEDITECH only allows...

Dec 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have the portal set up, so as soon as physician documentation or clinic documentation is...

Dec 2017
 Helpful

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CIO

ROI / Cost (care and feeding)

Overall, our patients really like using MEDITECH's portal. We frequently get positive feedback about...

Nov 2017
 Helpful

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CIO

Functionality and Upgrades

The portal tends to be a little clunky for patients with chronic diseases. The portal is too...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We aren't pleased with MEDITECH. We aren't getting the medical necessity embedded in the ordering...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Once patients are in Patient and Consumer Health Portal, the system is very intuitive and easy for...

Nov 2017
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Director

Other Observations & Comments

Patient and Consumer Health Portal is mostly automated, but the process of enrolling patients in the...

Nov 2017
 Helpful

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CIO

Functionality and Upgrades

I am still stuck on the fact that the MEDITECH portal doesn't have the function allowing patients to...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

The biggest improvements in MEDITECH's technology that we would like to see would be in the...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Every time we get an upgrade for the MEDITECH patient portal, it feels as though we actually take...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

Our competitors are offering telehealth links right on their portals so that a patient can have an...

Nov 2017
 Helpful

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Nurse

Functionality and Upgrades

What I like about our MEDITECH system is its ease of use; our patients can easily create their own...

Oct 2017
 Helpful

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Nurse

Service and Support

MEDITECH's support does a good job. They act fast when we have issues. I can't think of anything...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

Previously, we weren't able to reach patients unless they engaged with us first. Now, we are able to...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

The MEDITECH module that we use doesn't have the built-in quality initiative for reports. We have...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

We don't have a tool that tells us that we haven't provided a recent counselling session or that...

Oct 2017
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