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Patient and Consumer Health Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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Commentary Summary

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User Commentary

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CISO

Loyalty

I don't think that our overall satisfaction with the product is going to get any better. Once...

Apr 2025
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CISO

Product

MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have had a few little issues with this solution. We are still trying to work some of them out....

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

MEDITECH is working on improvements, and I think that they listen to their customers and try to...

Apr 2025
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Analyst/Coordinator

Operations, Product

MEDITECH offers best practices regarding what our registration clerks could say to patients to help...

Apr 2025
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(0)
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Analyst/Coordinator

Product

Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship

If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...

Apr 2025
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Analyst/Coordinator

Product

Internally, I think Patient and Consumer Health Portal works well with any of our patient records...

Apr 2025
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Analyst/Coordinator

Relationship

If the person who gets our help desk ticket can't help us with our problem, they move it to someone...

Apr 2025
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(0)
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Analyst/Coordinator

Operations

The initial training for the solution went really well. However, in terms of ongoing training, I...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship, Operations

Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...

Apr 2025
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Director

Relationship

MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...

Apr 2025
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(0)
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Director

Loyalty

At one point, I had to ask MEDITECH for something for a really long time before it became available....

Apr 2025
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(0)
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Director

Relationship

With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...

Apr 2025
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Director

Product, Value

I want to be able to do self-scheduling with the system, but I am not sure whether that is a...

Apr 2025
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(0)
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Director

Value

MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...

Apr 2025
||
(0)
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Director

Relationship

MEDITECH sends out notifications when there are glitches in the system, and they will give us...

Apr 2025
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(0)
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Director

Product

MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...

Apr 2025
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(0)
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Director

Culture, Value

MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...

Apr 2025
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(0)
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Director

Loyalty, Relationship, Product

MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...

Apr 2025
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(0)
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Director

Relationship

MEDITECH has good support, and I have a good representative there. They are always looking at things...

Apr 2025
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(0)
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Director

Loyalty

MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....

Apr 2025
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(0)
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Director

Relationship, Product

I have a big generational age gap of end users, and if someone is on the lower end of that...

Apr 2025
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(0)
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Director

Relationship

MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...

Apr 2025
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(0)
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CEO/President

Product

Patient and Consumer Health Portal is a useful tool. If a patient is trying to communicate with...

Mar 2025
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(0)
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CEO/President

Product

The MEDITECH patient portal doesn’t do everything that we would like it to. Confidential stuff is...

Mar 2025
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(0)
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CEO/President

Product

Patient and Consumer Health Portal has its moments. It works well sometimes, but other times it does...

Mar 2025
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(0)
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CEO/President

Operations

The implementation of the solution was okay; it wasn’t that difficult. MEDITECH was available. They...

Mar 2025
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(0)
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CEO/President

Product

We try to take the latest and greatest updates from MEDITECH, but that isn't really that feasible...

Mar 2025
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(0)
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CEO/President

Relationship

MEDITECH is receptive when we bring up things that aren't working well, and they definitely try to...

Mar 2025
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(0)
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CEO/President

Product

I get so many mixed reviews about Patient and Consumer Health Portal. Some people love the portal....

Mar 2025
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(0)
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Director

Product

My likelihood of recommending Patient and Consumer Health Portal used to be higher. It rates below...

Mar 2025
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(0)
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Director

Product

MEDITECH isn't Epic. We hear that every time we talk to providers and staff members who have used...

Mar 2025
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(0)
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Director

Relationship

MEDITECH does not keep all their promises. We put in lots of requests, and those become ideas, and...

Mar 2025
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(0)
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Director

Value

Historically, MEDITECH has done okay about avoiding charging for every little thing, but now, it...

Mar 2025
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(0)
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Director

Operations

MEDITECH's implementation wasn't great, and it wasn't terrible. It was in the middle of the road....

Mar 2025
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(0)
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Director

Relationship

MEDITECH's executives try to hold regular meetings with our executives.

Mar 2025
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(0)
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CIO

Loyalty, Product

Patients can’t self-schedule appointments in Patient and Consumer Health Portal. We are looking at a...

Mar 2025
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(0)
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CIO

Operations, Product

One of the recent updates from MEDITECH required code changes and actually took down our system. It...

Mar 2025
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(0)
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CIO

Product

Even though MEDITECH is behind their competitors in some areas, the patient portal does work as they...

Mar 2025
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(0)
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CIO

Relationship

Our involvement with MEDITECH’s executives has improved recently; we had some problems with system...

Mar 2025
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(0)
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CIO

Loyalty, Value

Patient and Consumer Health Portal is very simplistic and easy to use, and that is good for a lot of...

Mar 2025
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(0)
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CIO

Product

I like that we are able to grow the MEDITECH patient portal. We have been able to stage it out and...

Mar 2025
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(0)
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CIO

Culture

I don’t like MEDITECH’s contracting at all. We just signed on for a new feature, but the contract...

Mar 2025
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(0)
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CIO

Relationship

I do struggle with MEDITECH support sometimes. They give us vague responses. It seems like the...

Mar 2025
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(0)
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VP/Other Executive

Product, Value

We are a small facility, and the system meets our needs and gives us capabilities that smaller...

Mar 2025
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(0)
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VP/Other Executive

Operations

MEDITECH's training was adequate. I think the vendor also does a good job with ongoing training....

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Product

Some things that are going well for MEDITECH are their interoperability with HIEs and their ability...

Mar 2025
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(0)
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VP/Other Executive

Relationship

There are some areas where MEDITECH is proactive on the back end. There are some things that they...

Mar 2025
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(0)
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VP/Other Executive

Relationship

We don't have any problems with MEDITECH keeping their promises, but things aren't always delivered...

Mar 2025
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Some of the implementation specialists from MEDITECH weren't as knowledgeable as we had hoped. There...

Mar 2025
||
(0)
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Director

Product

We would like a better integration between portal messaging and patient connector text message...

Feb 2025
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(0)
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Director

Loyalty, Product

Some of the features in Patient and Consumer Health Portal are a little dated. It might be nice if...

Feb 2025
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(0)
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Director

Product

Getting patients registered for Patient and Consumer Health Portal is a bit tedious for the office...

Feb 2025
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(0)
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Director

Relationship, Product

We would like clearer communication from MEDITECH about the impact of the updates on portal...

Feb 2025
||
(0)
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Director

Relationship

Any time I reach out to MEDITECH, they get right back to me and are very responsive, and when we ask...

Feb 2025
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(0)
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Director

Product

Patient and Consumer Health Portal has a good user interface. It is relatively patient friendly. It...

Feb 2025
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(0)
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Director

Product

I have been using MEDITECH for many years, and there are some things that could be improved. Some of...

Feb 2025
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(0)
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Director

Relationship

With the MEDITECH ticketing system, we get pushed around a lot. If we submit a ticket for help,...

Feb 2025
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(0)
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Director

Product

Patient and Consumer Health Portal is one of the easier systems to use.

Feb 2025
||
(0)
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Director

Operations

We would like MEDITECH to have more training available to new users. We implemented the system years...

Feb 2025
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(0)
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Director

Value

We have some add-ons from MEDITECH that are very expensive. MEDITECH is used in large systems, and...

Feb 2025
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(0)
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Director

Relationship

MEDITECH is pretty good about fixing things for us and being proactive. We are working with them...

Feb 2025
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(0)
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Analyst/Coordinator

Product

I think the biggest complaints we get from patients about the system are about getting logged in and...

Feb 2025
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(0)
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Analyst/Coordinator

Value

MEDITECH doesn't avoid charging us for every little thing. There are a lot of things in the system...

Feb 2025
||
(0)
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CIO

Product

The portal is useful for patients to access and download their data. It does not have the true...

Jan 2025
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(0)
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CIO

Product

The portal is functional, but it is pretty ugly and needs to be modernized for the patient's...

Jan 2025
||
(0)
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