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Commentary Summary
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User Commentary
Manager
Service and Support
We don’t have much going on with MEDITECH’s portal, but the vendor is in a reactive position because...
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Manager
Interfacing and Integration
There are no issues with the portal that I am aware of, and the way that it integrates makes it...
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Manager
Other Observations & Comments
Having training resources from MEDITECH is hard right now with COVID-19, but I don’t feel like we...
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Manager
Functionality and Upgrades
There have been some good updates to MEDITECH's system. We have had pretty good updates. I don’t...
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VP/Other Executive
Future Outlook
The portal is definitely part of our long-term plans. We will be looking to optimize it. We are...
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VP/Other Executive
Other Observations & Comments
I have had a good experience with MEDITECH. They don’t always meet the timelines that they...
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VP/Other Executive
Interfacing and Integration
We run into some issues with integration because MEDITECH has some proprietary things where it is...
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Manager
Other Observations & Comments
MEDITECH's EMR is better than Patient and Consumer Health Portal, but there is a lot of opportunity...
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Manager
Service and Support
Our vendor support people have been constant. They have been the same people, and they have been so...
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Manager
Functionality and Upgrades
I would buy the product again. We can't just exist with MEDITECH's system alone, but MEDITECH is...
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Analyst/Coordinator
Other Observations & Comments
Training is probably the number-one thing that MEDITECH could make sure that we are more aware of...
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Analyst/Coordinator
Functionality and Upgrades
Patient and Consumer Health Portal is working well. Patients appear to be happy with the system. The...
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Director
Other Observations & Comments
We use the patient portal for the acute care side, but there isn’t a lot of private communication....
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Director
Service and Support
MEDITECH is very good about not charging us for every little thing. They do a good job of supporting...
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Director
Implementation and Training
We hired our own portal analyst for adoption, so we had to do training internally. We had to hire...
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Director
Functionality and Upgrades
At the time we implemented the MEDITECH patient portal, it did not perform appointment notifications...
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VP/Other Executive
Functionality and Upgrades
The product functionality is getting better for the portal. MEDITECH has a fairly robust...
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Physician
Interfacing and Integration
The portal's ease of use is very good once patients can get in. It just depends on how much time...
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Physician
Functionality and Upgrades
It seems as though everything is in one package. We have to pay extra to use the virtual visits, but...
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Physician
Functionality and Upgrades
I don't really see a lot of interoperability within the portal for a patient. I like the MEDITECH...
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VP/Other Executive
Functionality and Upgrades
MEDITECH upgrades work pretty much without flaw. The product is pretty easy to use, and it is very...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
We got MEDITECH's portal for patient integration and engagement. That was a strategic choice.
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VP/Other Executive
Functionality and Upgrades
We are still waiting for some features from MEDITECH. For COVID-19, we had virtual visits set up...
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VP/Other Executive
Relationship
The executives at MEDITECH have been fabulous.
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VP/Other Executive
Functionality and Upgrades
We definitely have a huge percentage of our population engaged with MEDITECH's portal, and MEDITECH...
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Analyst/Coordinator
Lessons Learned
We have had some struggles with the portal, but some people expect too much from the system. The end...
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CIO
Implementation and Training
The implementation went well. People like my director came to me and told me that the vendor went...
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