
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
I don't think that our overall satisfaction with the product is going to get any better. Once...
Login or Create an Account to see details.
Product
MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...
Login or Create an Account to see details.
Relationship, Product
We have had a few little issues with this solution. We are still trying to work some of them out....
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to their customers and try to...
Login or Create an Account to see details.
Operations, Product
MEDITECH offers best practices regarding what our registration clerks could say to patients to help...
Login or Create an Account to see details.
Product
Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...
Login or Create an Account to see details.
Relationship
If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...
Login or Create an Account to see details.
Loyalty, Product
Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...
Login or Create an Account to see details.
Product
Internally, I think Patient and Consumer Health Portal works well with any of our patient records...
Login or Create an Account to see details.
Relationship
If the person who gets our help desk ticket can't help us with our problem, they move it to someone...
Login or Create an Account to see details.
Operations
The initial training for the solution went really well. However, in terms of ongoing training, I...
Login or Create an Account to see details.
Relationship, Operations
Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...
Login or Create an Account to see details.
Relationship
MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...
Login or Create an Account to see details.
Loyalty
At one point, I had to ask MEDITECH for something for a really long time before it became available....
Login or Create an Account to see details.
Relationship
With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...
Login or Create an Account to see details.
Product, Value
I want to be able to do self-scheduling with the system, but I am not sure whether that is a...
Login or Create an Account to see details.
Value
MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...
Login or Create an Account to see details.
Relationship
MEDITECH sends out notifications when there are glitches in the system, and they will give us...
Login or Create an Account to see details.
Product
MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...
Login or Create an Account to see details.
Culture, Value
MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...
Login or Create an Account to see details.
Relationship
MEDITECH has good support, and I have a good representative there. They are always looking at things...
Login or Create an Account to see details.
Loyalty
MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....
Login or Create an Account to see details.
Relationship, Product
I have a big generational age gap of end users, and if someone is on the lower end of that...
Login or Create an Account to see details.
Relationship
MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...
Login or Create an Account to see details.
Product
Patient and Consumer Health Portal is a useful tool. If a patient is trying to communicate with...
Login or Create an Account to see details.
Product
The MEDITECH patient portal doesn’t do everything that we would like it to. Confidential stuff is...
Login or Create an Account to see details.
Product
Patient and Consumer Health Portal has its moments. It works well sometimes, but other times it does...
Login or Create an Account to see details.
Operations
The implementation of the solution was okay; it wasn’t that difficult. MEDITECH was available. They...
Login or Create an Account to see details.
Product
We try to take the latest and greatest updates from MEDITECH, but that isn't really that feasible...
Login or Create an Account to see details.
Relationship
MEDITECH is receptive when we bring up things that aren't working well, and they definitely try to...
Login or Create an Account to see details.
Product
I get so many mixed reviews about Patient and Consumer Health Portal. Some people love the portal....
Login or Create an Account to see details.
Product
My likelihood of recommending Patient and Consumer Health Portal used to be higher. It rates below...
Login or Create an Account to see details.
Product
MEDITECH isn't Epic. We hear that every time we talk to providers and staff members who have used...
Login or Create an Account to see details.
Relationship
MEDITECH does not keep all their promises. We put in lots of requests, and those become ideas, and...
Login or Create an Account to see details.
Value
Historically, MEDITECH has done okay about avoiding charging for every little thing, but now, it...
Login or Create an Account to see details.
Operations
MEDITECH's implementation wasn't great, and it wasn't terrible. It was in the middle of the road....
Login or Create an Account to see details.
Relationship
MEDITECH's executives try to hold regular meetings with our executives.
Login or Create an Account to see details.
Loyalty, Product
Patients can’t self-schedule appointments in Patient and Consumer Health Portal. We are looking at a...
Login or Create an Account to see details.
Operations, Product
One of the recent updates from MEDITECH required code changes and actually took down our system. It...
Login or Create an Account to see details.
Product
Even though MEDITECH is behind their competitors in some areas, the patient portal does work as they...
Login or Create an Account to see details.
Relationship
Our involvement with MEDITECH’s executives has improved recently; we had some problems with system...
Login or Create an Account to see details.
Loyalty, Value
Patient and Consumer Health Portal is very simplistic and easy to use, and that is good for a lot of...
Login or Create an Account to see details.
Product
I like that we are able to grow the MEDITECH patient portal. We have been able to stage it out and...
Login or Create an Account to see details.
Culture
I don’t like MEDITECH’s contracting at all. We just signed on for a new feature, but the contract...
Login or Create an Account to see details.
Relationship
I do struggle with MEDITECH support sometimes. They give us vague responses. It seems like the...
Login or Create an Account to see details.
Product, Value
We are a small facility, and the system meets our needs and gives us capabilities that smaller...
Login or Create an Account to see details.
Operations
MEDITECH's training was adequate. I think the vendor also does a good job with ongoing training....
Login or Create an Account to see details.
Loyalty, Product
Some things that are going well for MEDITECH are their interoperability with HIEs and their ability...
Login or Create an Account to see details.
Relationship
There are some areas where MEDITECH is proactive on the back end. There are some things that they...
Login or Create an Account to see details.
Relationship
We don't have any problems with MEDITECH keeping their promises, but things aren't always delivered...
Login or Create an Account to see details.
Operations
Some of the implementation specialists from MEDITECH weren't as knowledgeable as we had hoped. There...
Login or Create an Account to see details.
Product
We would like a better integration between portal messaging and patient connector text message...
Login or Create an Account to see details.
Loyalty, Product
Some of the features in Patient and Consumer Health Portal are a little dated. It might be nice if...
Login or Create an Account to see details.
Product
Getting patients registered for Patient and Consumer Health Portal is a bit tedious for the office...
Login or Create an Account to see details.
Relationship, Product
We would like clearer communication from MEDITECH about the impact of the updates on portal...
Login or Create an Account to see details.
Relationship
Any time I reach out to MEDITECH, they get right back to me and are very responsive, and when we ask...
Login or Create an Account to see details.
Product
Patient and Consumer Health Portal has a good user interface. It is relatively patient friendly. It...
Login or Create an Account to see details.
Product
I have been using MEDITECH for many years, and there are some things that could be improved. Some of...
Login or Create an Account to see details.
Relationship
With the MEDITECH ticketing system, we get pushed around a lot. If we submit a ticket for help,...
Login or Create an Account to see details.
Product
Patient and Consumer Health Portal is one of the easier systems to use.
Login or Create an Account to see details.
Operations
We would like MEDITECH to have more training available to new users. We implemented the system years...
Login or Create an Account to see details.
Value
We have some add-ons from MEDITECH that are very expensive. MEDITECH is used in large systems, and...
Login or Create an Account to see details.
Relationship
MEDITECH is pretty good about fixing things for us and being proactive. We are working with them...
Login or Create an Account to see details.
Product
I think the biggest complaints we get from patients about the system are about getting logged in and...
Login or Create an Account to see details.
Value
MEDITECH doesn't avoid charging us for every little thing. There are a lot of things in the system...
Login or Create an Account to see details.
Product
The portal is useful for patients to access and download their data. It does not have the true...
Login or Create an Account to see details.
Product
The portal is functional, but it is pretty ugly and needs to be modernized for the patient's...
Login or Create an Account to see details.
​
Featured Reports
Preferences