All Categories chevron icon Payer Solutions chevron icon Payer Software chevron icon Care Management Solutions (Payer)

CareProminence Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Product

I am a big advocate of CareProminence. It is an easy-to-navigate platform that is CMS compliant....

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have had some challenges with the system's tickets, but I don't know that we have had many issues...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

There have been some occasions where I have heard about things that should have happened, but we...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MHK really struggles to staff and organize people for managing and overseeing projects. They could...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whether I would recommend CareProminence to someone depends. MHK might be a great vendor for some...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MHK does a good job at keeping us compliant with regulations, and that is a big factor in our...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have been asking for a certain thing from MHK, and we have invested hundreds of hours through our...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

MHK really needs to invest more in their portal functionality. There are a lot of different...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One of the biggest challenges of CareProminence is that the UI is really difficult to read....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The real advantage of us moving care management to be on the same platform under MHK is that the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some things in CareProminence that drive satisfaction are that it has really flexible rules and that...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have really built on and expanded our relationship with MHK over the years. Things are working...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We are having disruptions, and they are happening less frequently than before. The wrong file was...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Some of MHK's executives have been very responsive. Those people hear us. At one point, we had...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our implementation of CareProminence took quite a bit longer than planned. We based what we thought...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Commitment is something that MHK is doing well. They do keep their word, and that is a big deal. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

From a performance perspective, CareProminence has been great. The reporting is going well too. MHK...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The only thing that could use work in this solution is reporting. So many internal teams depend on...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

MHK is very good at compliance things. They are good about communicating CMS mandates. We have a new...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

With our struggles, I don't see a long-term partnership. The product works better for government...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

There were promises made and functionalities shown in the demo that we don't have today. When we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Overall, CareProminence is better than it used to be, but it is definitely not great. I truly...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

MHK touts that the solution is configurable, but if they don't train me on it, then it has no value...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We purchased CareProminence based on its compliance reporting, so it supports our needs. The tool...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Value

As people build new statements of work and contracts with MHK, they should be specific. If something...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We talk to MHK all the time. When we see that something is wrong, we troubleshoot and find out why....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​