CareProminence Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
MHK has a lot of issues, but they are listening to us and trying to fix things. Things aren't fixed...
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Operations, Value
The vendor's subject matter experts are not the level of subject matter experts I would expect to do...
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Relationship
One of our biggest challenges with MHK is the frequency with which we change account managers. One...
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Loyalty, Product
We did a demo of some functionality a couple of years ago, but we don't have it. Some functionality...
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Product
The vendor has done custom configurations to create efficiencies and reduce manual processes. We are...
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Relationship
The amount of turnover MHK has and the knowledge that walks out the door with it is a challenge. The...
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Loyalty
We haven't done mandate work with the vendor. We have chosen to go on alternative routes.
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Value
I think the hourly rate the vendor charges is too high, but we sometimes get some stuff for free.
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Value
To be on the latest platform, the vendor requires us to pay to upgrade to their newest software. To...
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Product
I am a big advocate of CareProminence. It is an easy-to-navigate platform that is CMS compliant....
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Value
We have had some challenges with the system's tickets, but I don't know that we have had many issues...
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Culture, Value
There have been some occasions where I have heard about things that should have happened, but we...
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Relationship
MHK really struggles to staff and organize people for managing and overseeing projects. They could...
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Relationship
Whether I would recommend CareProminence to someone depends. MHK might be a great vendor for some...
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Relationship
MHK does a good job at keeping us compliant with regulations, and that is a big factor in our...
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Relationship
We have been asking for a certain thing from MHK, and we have invested hundreds of hours through our...
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Relationship, Product
MHK really needs to invest more in their portal functionality. There are a lot of different...
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Product
One of the biggest challenges of CareProminence is that the UI is really difficult to read....
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Product
The real advantage of us moving care management to be on the same platform under MHK is that the...
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Product
Some things in CareProminence that drive satisfaction are that it has really flexible rules and that...
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Relationship, Product
We have really built on and expanded our relationship with MHK over the years. Things are working...
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Relationship, Product
We are having disruptions, and they are happening less frequently than before. The wrong file was...
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Relationship
Some of MHK's executives have been very responsive. Those people hear us. At one point, we had...
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Operations
Our implementation of CareProminence took quite a bit longer than planned. We based what we thought...
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Relationship
Commitment is something that MHK is doing well. They do keep their word, and that is a big deal. I...
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Loyalty, Product
From a performance perspective, CareProminence has been great. The reporting is going well too. MHK...
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Loyalty, Product
The only thing that could use work in this solution is reporting. So many internal teams depend on...
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Relationship, Value
MHK is very good at compliance things. They are good about communicating CMS mandates. We have a new...
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Loyalty, Value
With our struggles, I don't see a long-term partnership. The product works better for government...
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Culture, Value
There were promises made and functionalities shown in the demo that we don't have today. When we...
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Relationship, Product
Overall, CareProminence is better than it used to be, but it is definitely not great. I truly...
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Operations, Product, Value
MHK touts that the solution is configurable, but if they don't train me on it, then it has no value...
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