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CareProminence Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Product

I am a big advocate of CareProminence. It is an easy-to-navigate platform that is CMS compliant....

Aug 2025
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VP/Other Executive

Value

We have had some challenges with the system's tickets, but I don't know that we have had many issues...

Aug 2025
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VP/Other Executive

Culture, Value

There have been some occasions where I have heard about things that should have happened, but we...

Aug 2025
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Manager

Relationship

MHK really struggles to staff and organize people for managing and overseeing projects. They could...

Aug 2025
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Manager

Relationship

Whether I would recommend CareProminence to someone depends. MHK might be a great vendor for some...

Aug 2025
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Manager

Relationship

MHK does a good job at keeping us compliant with regulations, and that is a big factor in our...

Aug 2025
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VP/Other Executive

Relationship

We have been asking for a certain thing from MHK, and we have invested hundreds of hours through our...

Jul 2025
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VP/Other Executive

Relationship, Product

MHK really needs to invest more in their portal functionality. There are a lot of different...

Jul 2025
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VP/Other Executive

Product

One of the biggest challenges of CareProminence is that the UI is really difficult to read....

Jul 2025
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VP/Other Executive

Product

The real advantage of us moving care management to be on the same platform under MHK is that the...

Jul 2025
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VP/Other Executive

Product

Some things in CareProminence that drive satisfaction are that it has really flexible rules and that...

Jul 2025
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VP/Other Executive

Relationship, Product

We have really built on and expanded our relationship with MHK over the years. Things are working...

Jul 2025
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VP/Other Executive

Relationship, Product

We are having disruptions, and they are happening less frequently than before. The wrong file was...

Jul 2025
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VP/Other Executive

Relationship

Some of MHK's executives have been very responsive. Those people hear us. At one point, we had...

Jun 2025
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VP/Other Executive

Operations

Our implementation of CareProminence took quite a bit longer than planned. We based what we thought...

Jun 2025
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Manager

Relationship

Commitment is something that MHK is doing well. They do keep their word, and that is a big deal. I...

Apr 2025
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Manager

Loyalty, Product

From a performance perspective, CareProminence has been great. The reporting is going well too. MHK...

Apr 2025
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Manager

Loyalty, Product

The only thing that could use work in this solution is reporting. So many internal teams depend on...

Apr 2025
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Manager

Relationship, Value

MHK is very good at compliance things. They are good about communicating CMS mandates. We have a new...

Apr 2025
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Manager

Loyalty, Value

With our struggles, I don't see a long-term partnership. The product works better for government...

Apr 2025
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Manager

Culture, Value

There were promises made and functionalities shown in the demo that we don't have today. When we...

Apr 2025
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Manager

Relationship, Product

Overall, CareProminence is better than it used to be, but it is definitely not great. I truly...

Apr 2025
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Manager

Operations, Product, Value

MHK touts that the solution is configurable, but if they don't train me on it, then it has no value...

Apr 2025
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Director

Product

We purchased CareProminence based on its compliance reporting, so it supports our needs. The tool...

Feb 2025
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Director

Culture, Relationship, Value

As people build new statements of work and contracts with MHK, they should be specific. If something...

Feb 2025
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Director

Relationship

We talk to MHK all the time. When we see that something is wrong, we troubleshoot and find out why....

Feb 2025
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Manager

Loyalty

There are a lot of changes coming our way regarding CMS, and those things are going to need to be...

Jan 2025
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Manager

Product

In CareProminence, there are a few quirks, and there are certain things that aren't allowed to...

Jan 2025
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Manager

Relationship

MHK lets us know when there are going to be pushes or updates to the system, and they let us know...

Jan 2025
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Director

Relationship, Product

I recommend MHK often. The overall quality of CareProminence has been really great. We have regular...

Jan 2025
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Director

Operations

I have some wonderful examples of people at MHK being empowered to solve our problems, especially...

Jan 2025
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Director

Loyalty, Product

Ease of use is the reason we bought CareProminence. It is great to use from an end-user perspective....

Jan 2025
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Director

Operations, Product

We could probably use some more in-depth dashboards with CareProminence. Thinking back through some...

Jan 2025
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VP/Other Executive

Operations, Value

I love the product. We just want to make sure we keep up with where things are and that we have the...

Jan 2025
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VP/Other Executive

Relationship

I still recommend MHK all the time. The relationship with my account executive is a very positive...

Jan 2025
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VP/Other Executive

Relationship, Product

At this point, MHK is really not supporting our interoperability needs. We have some outstanding...

Jan 2025
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Director

Operations

MHK has poor training documentation, and it is like pulling teeth to get instructions and even the...

Nov 2024
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Director

Product

CareProminence’s grievance and appeals modules generally work as advertised. The clinical...

Nov 2024
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Director

Product

We had a pretty bad experience taking a CareProminence upgrade a couple of years ago. We didn't turn...

Nov 2024
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Director

Loyalty, Relationship, Product

There are some things on the MHK road map, but at this point, we don't know how far out those are or...

Nov 2024
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Director

Operations, Product

The ease of use of CareProminence depends on who is asked and on the day. The newer users feel more...

Nov 2024
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Director

Relationship

We can get a ticket assigned 24/7 with MHK, but the vendor has to adhere to their SLAs for certain...

Nov 2024
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Director

Relationship

MHK's team is not reliable in day-to-day administration. We go through delays quite a bit, and...

Nov 2024
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Director

Relationship, Product

MHK is a well-intentioned company, and they do have their eye on compliance. They have sent some...

Nov 2024
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Director

Product

Interoperability has been a challenge since we implemented CareProminence, and that has not...

Nov 2024
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Director

Loyalty, Relationship

In terms of keeping all their promises, MHK follows through. We do talk with their executives, so it...

Nov 2024
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Director

Product

CareProminence's biggest strength is its ease of use. Two capabilities stand out. Number one is the...

Nov 2024
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Director

Loyalty, Operations, Product

I would suggest MHK improve the increased reporting in CareProminence. I know they are working on...

Nov 2024
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Director

Product, Value

CareProminence is at the top of the chart for driving tangible outcomes. We are really focused on...

Nov 2024
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Director

Loyalty

CareProminence is part of our long-term plans. Fundamentally, it is a cornerstone to us. We use all...

Nov 2024
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Director

Relationship, Product

We submit a ticket, and then MHK fixes CareProminence. They do monitor it. Also, to support our...

Nov 2024
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