CareProminence Commentary

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CareProminence has good functionality for each of its different modules. The downside is that the...

Our satisfaction with training is related to the turnover among the subject matter experts, as well...

One of the main reasons we picked MHK was that they do have a pretty strong compliance functionality...

One issue we have with MHK is that they've had a ton of turnover in their leadership structure over...

When it comes to solutions to problems, some of the requests I've submitted to MHK are still...

With the version of CareProminence that we have, I would like the functions to work properly and...

The biggest benefit of having CareProminence is having a single place to manage and track...

MHK is on top of federal mandates. I do receive emails when CMS is making changes, and MHK is aware...

MHK did pretty well with their onboarding training, and when we make it known that we need...

It's been a little rocky with MHK, more so from a reporting perspective. Our relationship with them...

MHK has a good attitude, and they want to work with us, but they just don't deliver as much. I...

CareProminence is a good platform. It's been nice to have all the modules we need on one platform,...

When MHK gives us a production issue to test, we find that during their testing beforehand, they...

I really like working with MHK. They try to work with us, but there have been some issues where it...

MHK is really quite good at compliance, and that's one of the reasons we went with them. We were...

We have CareProminence integrated with some of our other solutions, and there's a lot of...

Our original module with CareProminence was utilization management, and then we expanded that into...

MHK consistently uses APIs, and those APIs are often easier to work with than other systems within...

CareProminence is priced very well, but we do have to pay for upgrades. It is fully transparent what...

Our users are fairly well trained in CareProminence, and MHK is not terrible in this regard. I do...

We are up late with MHK a lot, and the need for support is just way too high. They are there, but...

MHK is pretty good at partnership. They get in the room, they talk to us, and they are not absent....

MHK is owned by Hearst Corporation, and they also own MCG Health, and there is a dynamic around...

MHK has a lot of issues, but they are listening to us and trying to fix things. Things aren't fixed...

The vendor's subject matter experts are not the level of subject matter experts I would expect to do...

One of our biggest challenges with MHK is the frequency with which we change account managers. One...

We did a demo of some functionality a couple of years ago, but we don't have it. Some functionality...

The vendor has done custom configurations to create efficiencies and reduce manual processes. We are...

The amount of turnover MHK has and the knowledge that walks out the door with it is a challenge. The...

We haven't done mandate work with the vendor. We have chosen to go on alternative routes.

I think the hourly rate the vendor charges is too high, but we sometimes get some stuff for free.

To be on the latest platform, the vendor requires us to pay to upgrade to their newest software. To...

I am a big advocate of CareProminence. It is an easy-to-navigate platform that is CMS compliant....

We have had some challenges with the system's tickets, but I don't know that we have had many issues...

There have been some occasions where I have heard about things that should have happened, but we...