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CareProminence Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

Commitment is something that MHK is doing well. They do keep their word, and that is a big deal. I...

Apr 2025
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Manager

Loyalty, Product

From a performance perspective, CareProminence has been great. The reporting is going well too. MHK...

Apr 2025
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Manager

Loyalty, Product

The only thing that could use work in this solution is reporting. So many internal teams depend on...

Apr 2025
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Manager

Relationship, Value

MHK is very good at compliance things. They are good about communicating CMS mandates. We have a new...

Apr 2025
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Manager

Loyalty, Value

With our struggles, I don't see a long-term partnership. The product works better for government...

Apr 2025
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Manager

Culture, Value

There were promises made and functionalities shown in the demo that we don't have today. When we...

Apr 2025
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Manager

Relationship, Product

Overall, CareProminence is better than it used to be, but it is definitely not great. I truly...

Apr 2025
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Manager

Operations, Product, Value

MHK touts that the solution is configurable, but if they don't train me on it, then it has no value...

Apr 2025
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Director

Product

We purchased CareProminence based on its compliance reporting, so it supports our needs. The tool...

Feb 2025
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Director

Culture, Relationship, Value

As people build new statements of work and contracts with MHK, they should be specific. If something...

Feb 2025
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Director

Relationship

We talk to MHK all the time. When we see that something is wrong, we troubleshoot and find out why....

Feb 2025
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Manager

Loyalty

There are a lot of changes coming our way regarding CMS, and those things are going to need to be...

Jan 2025
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Manager

Product

In CareProminence, there are a few quirks, and there are certain things that aren't allowed to...

Jan 2025
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Manager

Relationship

MHK lets us know when there are going to be pushes or updates to the system, and they let us know...

Jan 2025
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Director

Relationship, Product

I recommend MHK often. The overall quality of CareProminence has been really great. We have regular...

Jan 2025
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Director

Operations

I have some wonderful examples of people at MHK being empowered to solve our problems, especially...

Jan 2025
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Director

Loyalty, Product

Ease of use is the reason we bought CareProminence. It is great to use from an end-user perspective....

Jan 2025
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Director

Operations, Product

We could probably use some more in-depth dashboards with CareProminence. Thinking back through some...

Jan 2025
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VP/Other Executive

Operations, Value

I love the product. We just want to make sure we keep up with where things are and that we have the...

Jan 2025
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VP/Other Executive

Relationship

I still recommend MHK all the time. The relationship with my account executive is a very positive...

Jan 2025
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VP/Other Executive

Relationship, Product

At this point, MHK is really not supporting our interoperability needs. We have some outstanding...

Jan 2025
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Director

Operations

MHK has poor training documentation, and it is like pulling teeth to get instructions and even the...

Nov 2024
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Director

Product

CareProminence’s grievance and appeals modules generally work as advertised. The clinical...

Nov 2024
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Director

Product

We had a pretty bad experience taking a CareProminence upgrade a couple of years ago. We didn't turn...

Nov 2024
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Director

Loyalty, Relationship, Product

There are some things on the MHK road map, but at this point, we don't know how far out those are or...

Nov 2024
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Director

Operations, Product

The ease of use of CareProminence depends on who is asked and on the day. The newer users feel more...

Nov 2024
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Director

Relationship

We can get a ticket assigned 24/7 with MHK, but the vendor has to adhere to their SLAs for certain...

Nov 2024
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Director

Relationship

MHK's team is not reliable in day-to-day administration. We go through delays quite a bit, and...

Nov 2024
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Director

Relationship, Product

MHK is a well-intentioned company, and they do have their eye on compliance. They have sent some...

Nov 2024
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Director

Product

Interoperability has been a challenge since we implemented CareProminence, and that has not...

Nov 2024
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Director

Loyalty, Relationship

In terms of keeping all their promises, MHK follows through. We do talk with their executives, so it...

Nov 2024
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Director

Product

CareProminence's biggest strength is its ease of use. Two capabilities stand out. Number one is the...

Nov 2024
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Director

Loyalty, Operations, Product

I would suggest MHK improve the increased reporting in CareProminence. I know they are working on...

Nov 2024
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Director

Product, Value

CareProminence is at the top of the chart for driving tangible outcomes. We are really focused on...

Nov 2024
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Director

Loyalty

CareProminence is part of our long-term plans. Fundamentally, it is a cornerstone to us. We use all...

Nov 2024
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Director

Relationship, Product

We submit a ticket, and then MHK fixes CareProminence. They do monitor it. Also, to support our...

Nov 2024
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VP/Other Executive

Culture, Value

MHK keeps all their promises half the time. There are a few modules that were never implemented that...

Aug 2024
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VP/Other Executive

Operations

We were provided a live training from MHK, but we didn't get any training materials, so we had to...

Aug 2024
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VP/Other Executive

Loyalty, Operations

We had some challenges with upgrades, and some of the original implementation went very well. But we...

Aug 2024
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VP/Other Executive

Relationship

We have regular meetings with our business relationship manager, and that is where we are struggling...

Aug 2024
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VP/Other Executive

Loyalty, Relationship

We can't achieve the vision that we originally had for implementing CareProminence. We had a vision...

Aug 2024
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VP/Other Executive

Relationship

If someone were looking into CareProminence, I would tell them to make sure they have a staff that...

Aug 2024
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Manager

Product

Some reassignment functionality would be helpful in CareProminence. There is a bit of that...

Aug 2024
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Manager

Relationship, Operations, Product

The way the MHK promotes CareProminence is good, but whether it works the way they promote it is a...

Aug 2024
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Manager

Relationship

MHK is pretty good at keeping regular calls and having escalation calls with us. There is not always...

Aug 2024
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Manager

Product, Value

The in-house configuration that we are able to do ourselves with CareProminence reduces any delays...

Aug 2024
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Manager

Loyalty, Relationship

MHK commits to timelines, especially for high-priority things. We escalate things, and there are a...

Aug 2024
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Manager

Culture, Relationship, Value

MHK does throw some things in for us, and that is great. They try to accommodate costs, and if we...

Aug 2024
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Manager

Product

We have a few different modules from MHK, and the most pain points within the system are for...

Aug 2024
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VP/Other Executive

Operations

At one time, MHK's lack of depth of resources became very apparent; it was not smooth. The vendor...

Aug 2024
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VP/Other Executive

Operations

The pro and con of what we learned from the implementation was that MHK presented their product at...

Aug 2024
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VP/Other Executive

Relationship, Product

Certain things get into the pipeline, and we think that they are small adjustments to the system....

Aug 2024
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VP/Other Executive

Operations, Product

The system is pretty easy and intuitive to navigate.

Aug 2024
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VP/Other Executive

Product

I would give the vendor a little lower rating if I widened the lens to overall satisfaction across...

Aug 2024
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VP/Other Executive

Relationship, Product

We have built an API, and the technology works perfectly. It is changing the processes on the...

Aug 2024
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VP/Other Executive

Operations, Product

The biggest area that I would encourage MHK to focus on is further defining the best practices and...

Aug 2024
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VP/Other Executive

Product

The biggest strength is the ability to have multiple modules on one platform. We want to treat our...

Aug 2024
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VP/Other Executive

Loyalty, Relationship

Overall, MHK is a good partner. They are still having some growing pains. They need to increase...

Aug 2024
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VP/Other Executive

Operations, Product

Care management is a different beast now than it was to begin with, and it is simpler in a lot of...

Aug 2024
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Manager

Relationship, Product

MHK is working hard to improve the products. They are engaged, and they want to take things to the...

Jul 2024
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Manager

Operations

MHK could probably do more online training, videos, guides, and trials, like some other vendors do.

Jul 2024
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Director

Product

The system is definitely supporting our interoperability needs. We are connected to our EMR through...

Jul 2024
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Director

Loyalty

Reporting capabilities, compliance capabilities, ease of use, customer support, and production...

Jul 2024
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Director

Operations

Initial training for CareProminence was great, but the ongoing training has not been so good. It has...

Jul 2024
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Director

Value

CareProminence is good, but the infrastructure is a bit rickety, and that is troubling. However, we...

Jul 2024
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Director

Relationship

MHK’s help desk is good, and their product support manager is very responsive. Also, we used to have...

Jul 2024
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Director

Relationship

MHK was a little more receptive in the past. They are one of the best organizations I have worked...

Jul 2024
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Manager

Product

MHK could make the product work better. There are things that we would like to see in the system...

Jul 2024
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Manager

Relationship

Sometimes MHK’s help desk people take a little longer than we would like to get something resolved,...

Jul 2024
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Manager

Relationship

MHK works diligently and to the best of their ability to make the product do exactly what we need...

Jul 2024
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Manager

Product

One outcome I have seen with CareProminence would be monitoring my team’s performance. At one point,...

Jun 2024
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Manager

Product

Overall, CareProminence is a user-friendly system. It is easy to navigate, easy to train on, and not...

Jun 2024
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Manager

Relationship, Operations

We have struggled a little bit with understanding the reporting within CareProminence, and we have...

Jun 2024
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Manager

Relationship, Product

Overall, I really do like MHK. There have just been a couple of recent hiccups that caused a little...

Jun 2024
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Manager

Loyalty, Product

My organization and the overall Medicare public health are going in a very fast-paced direction, so...

Jun 2024
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Director

Relationship

With MHK, we have gone through a couple of different business relationship managers (BRMs). At...

Jun 2024
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Director

Operations

We had a bit of a rocky start with MHK. We lost one of our implementation people partway through the...

Jun 2024
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Director

Value

MHK needs to focus more on automation and improving the user experience. Their clinical question-set...

Jun 2024
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Director

Product

The product's customer-service module is a little lacking. It has no integration with the claims...

Jun 2024
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Director

Culture, Product

There are some modules that currently are not implemented for us, and those have been getting pushed...

Jun 2024
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Director

Value

I would definitely recommend the product to someone else. If someone is looking to reduce their...

Jun 2024
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Director

Product

We have a lot of integrations in the pharmacy module of the product, and that is great. The system...

Jun 2024
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