CareProminence Commentary
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Subject Expert
Bradley Hunter
SRU Manager
Commentary Summary
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User Commentary
Relationship, Product
MHK is working hard to improve the products. They are engaged, and they want to take things to the...
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Operations
MHK could probably do more online training, videos, guides, and trials, like some other vendors do.
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Product
The system is definitely supporting our interoperability needs. We are connected to our EMR through...
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Loyalty
Reporting capabilities, compliance capabilities, ease of use, customer support, and production...
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Operations
Initial training for CareProminence was great, but the ongoing training has not been so good. It has...
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Value
CareProminence is good, but the infrastructure is a bit rickety, and that is troubling. However, we...
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Relationship
MHK’s help desk is good, and their product support manager is very responsive. Also, we used to have...
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Relationship
MHK was a little more receptive in the past. They are one of the best organizations I have worked...
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Product
MHK could make the product work better. There are things that we would like to see in the system...
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Relationship
Sometimes MHK’s help desk people take a little longer than we would like to get something resolved,...
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Relationship
MHK works diligently and to the best of their ability to make the product do exactly what we need...
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Product
One outcome I have seen with CareProminence would be monitoring my team’s performance. At one point,...
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Product
Overall, CareProminence is a user-friendly system. It is easy to navigate, easy to train on, and not...
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Relationship, Operations
We have struggled a little bit with understanding the reporting within CareProminence, and we have...
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Relationship, Product
Overall, I really do like MHK. There have just been a couple of recent hiccups that caused a little...
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Loyalty, Product
My organization and the overall Medicare public health are going in a very fast-paced direction, so...
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Relationship
With MHK, we have gone through a couple of different business relationship managers (BRMs). At...
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Operations
We had a bit of a rocky start with MHK. We lost one of our implementation people partway through the...
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Value
MHK needs to focus more on automation and improving the user experience. Their clinical question-set...
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Product
The product's customer-service module is a little lacking. It has no integration with the claims...
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Culture, Product
There are some modules that currently are not implemented for us, and those have been getting pushed...
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Value
I would definitely recommend the product to someone else. If someone is looking to reduce their...
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Product
We have a lot of integrations in the pharmacy module of the product, and that is great. The system...
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Relationship
I would tell others looking at CareProminence that if they are trying to get a product that meets...
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Relationship, Operations
MHK did our initial training on the fly for us, and they were responsive, so that was good. MHK’s...
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Loyalty, Product, Value
With CareProminence, we have been able to repurpose our staff or positions; we no longer need one...
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Product
We struggle with reporting capabilities in CareProminence. The knowledge system that the vendor has...
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Operations
Over the last little while, MHK’s responsiveness has improved compared to when we did our initial...
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Operations
The advice I would give to MHK is in how they do their implementation. They use large workbooks of...
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Relationship, Operations
From where we started with MHK, things were kind of rough, but we did a lot, and we had a very short...
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Loyalty, Relationship, Operations, Product
We are using several different modules within CareProminence. Some things work really well in...
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Relationship, Operations
When we started with the vendor, it was a really tough time for MHK from a personnel perspective....
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Product
Our previous vendor on the Medicare line of business could not effectuate authorizations, so my team...
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Loyalty, Operations
We had a short timeline for implementing a new system, and that influenced our decision to go with...
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Loyalty, Product, Value
CareProminence was initially designed as a government platform. The platform is working very well...
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Product
There are a few things that center around missing information when a prior authorization request...
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Culture, Relationship
We were assigned an account manager, but we don't feel as though that person is going to make it....
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Operations
We need a vendor that can recognize a tight timeline for an implementation and consider our...
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Value
The vendor's fees are reasonable in comparison to some other vendors' fees that we have seen.
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Operations
We are waiting for some new training that we really need from the vendor.
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Culture
I don't feel like MHK told us the whole story in the sales RFP process. They held things back that...
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Relationship
From a product problem-solving standpoint, MHK’s VPs are great. From a relationship personnel issue,...
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Relationship, Product
We have a lot of API connections with MHK that we didn't have with our previous vendor, and that is...
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Relationship, Product
We are not on the most current version of CareProminence, and that is a fantastic example of how MHK...
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Relationship, Operations
MHK is not a great partner. Even when we do get information, we receive conflicting information on...
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Relationship
After we have heard from people who have left MHK, I would not buy from them again. I have already...
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Relationship
When we ended our warranty period, we still had dozens of items remaining. When we asked MHK to...
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Relationship
MHK has a provider portal, and they need to support it. I cannot give support for their product...
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Relationship
I think that MHK could be a great partner if they actually took the time to communicate, listen, and...
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Relationship
MHK tends to sit on things for months at a time. They are just very slow to take action on some...
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Relationship
We know what MHK is about. They listen to us. They take our best practices, and we have an...
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Relationship
MHK has a brand new executive team. The vendor's new owner gave them a lot of seed money and brought...
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Relationship, Product
MHK is really good at looking ahead at CMS mandates. All of the vendor's APIs exist so that we can...
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Loyalty, Product
We are getting ready to do an upgrade. I can't even start to go into some of the issues I have. I...
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Relationship, Operations
MHK is getting better, but my initial training was very poor. The training was not directed at our...
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Product
CareProminence has to integrate into our claim system. The vendor tries with integration. If...
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Relationship, Product
The reports in the product don't even come close to meeting my needs. I have also demanded executive...
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Loyalty, Relationship, Operations
We have some great contacts with MHK. We have a great project lead now, but over a few-year period,...
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Culture
MHK does a very good job of being clear when they are marketing their product. We interpret what...
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Relationship, Operations, Product
We haven't had too many problems when it comes to integration. Most of the problems we have had have...
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Product
Beyond meeting regulations and automating expected processes, I don't feel like MHK has really done...
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Relationship
It doesn't feel like MHK involves the right people from the beginning with certain change requests....
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Operations
It has been a while since we have had direct training from MHK. We have largely had a...
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Operations
We really haven't had training for business user operations from MHK. We can't even get in the door...
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Operations, Product
The care management module has been a bit of a challenge to sort of match with our model and...
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Product
MHK’s unit testing and testing quality in general are really poor, to be honest. As an example, when...
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Relationship, Product
MHK says they have things coming on the road map. They have become careful about offering updates...
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Operations, Product
Our most recent significant upgrade was quite a while ago, and we are still chasing tickets from...
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Product, Value
There are letter templates that require certain functionality that MHK’s correspondence builder...
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Relationship, Product
We have some folks who are used to older systems, and they have complained about MHK’s product, but...
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Relationship
MHK’s help desk team has always taken the tickets promptly. We have a coordinator that we work with,...
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Relationship
In the past, we have been able to informally go to just about anybody we wanted to at the vendor,...
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Relationship, Product
MHK isn't doing their QA properly. When they hand items over, they indicate that those items were...
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Operations
The quality and effectiveness of the vendor's initial training weren't quite like what we were used...
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Operations
Getting ongoing training scheduled with MHK is like pulling teeth. There are even some areas that...
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Operations
The configuration guides that the vendor provides are pretty high level. Even so, we can't always...
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Product
Sometimes, we ask the vendor when we can use a certain option in the system, and their answer is...
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Operations, Product
We had decent training, and the vendor is definitely supportive. The vendor is supporting...
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Relationship, Operations, Product
We had a new acquisition with a decent program for a particular line of business, but things were...
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Product, Value
The vendor has done a really nice job on compliance reporting, and that has really helped drive the...
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Relationship, Product
The company has a pulse on what is going on in the payer environment as well as the healthcare...
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Operations, Product
The product is not very intuitive sometimes. Once someone gets the hang of the product, it is fine....
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Product
MHK CareProminence is doing really well in terms of interoperability. It connects easily with the...
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Relationship, Product
There has been some confusion with the product’s upgrades. MHK is receptive to feedback, but the...
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Relationship
MHK has generally been able to work through most of our issues, even the small ones. Some of our...
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Relationship, Product
MHK is generally able to provide all of the compliance information related to Medicare Advantage and...
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Value
I would like the vendor’s reporting to be much stronger, but that is the case across the board....
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Loyalty, Product
MHK doesn’t drive how we use the platform; we do. We implemented the MHK medical management...
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Product, Value
We like the MHK CareProminence tool. We were using another vendor, which was just not payer based....
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Relationship, Product
MHK has grown up in a modular fashion, so there is an appeals and grievance module, a care...
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