CareProminence Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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Director

Relationship

I would tell others looking at CareProminence that if they are trying to get a product that meets...

Jun 2024
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Director

Relationship, Operations

MHK did our initial training on the fly for us, and they were responsive, so that was good. MHK’s...

Jun 2024
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Director

Loyalty, Product, Value

With CareProminence, we have been able to repurpose our staff or positions; we no longer need one...

Jun 2024
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Director

Product

We struggle with reporting capabilities in CareProminence. The knowledge system that the vendor has...

Jun 2024
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Director

Operations

Over the last little while, MHK’s responsiveness has improved compared to when we did our initial...

Jun 2024
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Director

Operations

The advice I would give to MHK is in how they do their implementation. They use large workbooks of...

Jun 2024
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Director

Relationship, Operations

From where we started with MHK, things were kind of rough, but we did a lot, and we had a very short...

Jun 2024
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Director

Loyalty, Relationship, Operations, Product

We are using several different modules within CareProminence. Some things work really well in...

Jun 2024
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Director

Relationship, Operations

When we started with the vendor, it was a really tough time for MHK from a personnel perspective....

Jun 2024
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Director

Product

Our previous vendor on the Medicare line of business could not effectuate authorizations, so my team...

Jun 2024
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Director

Loyalty, Operations

We had a short timeline for implementing a new system, and that influenced our decision to go with...

Jun 2024
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Director

Loyalty, Product, Value

CareProminence was initially designed as a government platform. The platform is working very well...

Jun 2024
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Director

Product

There are a few things that center around missing information when a prior authorization request...

May 2024
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Director

Culture, Relationship

We were assigned an account manager, but we don't feel as though that person is going to make it....

May 2024
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Director

Operations

We need a vendor that can recognize a tight timeline for an implementation and consider our...

May 2024
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Director

Value

The vendor's fees are reasonable in comparison to some other vendors' fees that we have seen.

May 2024
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Director

Operations

We are waiting for some new training that we really need from the vendor.

May 2024
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Analyst/Coordinator

Culture

I don't feel like MHK told us the whole story in the sales RFP process. They held things back that...

May 2024
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Analyst/Coordinator

Relationship

From a product problem-solving standpoint, MHK’s VPs are great. From a relationship personnel issue,...

May 2024
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Analyst/Coordinator

Relationship, Product

We have a lot of API connections with MHK that we didn't have with our previous vendor, and that is...

May 2024
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Analyst/Coordinator

Relationship, Product

We are not on the most current version of CareProminence, and that is a fantastic example of how MHK...

May 2024
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Analyst/Coordinator

Relationship, Operations

MHK is not a great partner. Even when we do get information, we receive conflicting information on...

May 2024
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Analyst/Coordinator

Relationship

After we have heard from people who have left MHK, I would not buy from them again. I have already...

May 2024
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Analyst/Coordinator

Relationship

When we ended our warranty period, we still had dozens of items remaining. When we asked MHK to...

May 2024
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Analyst/Coordinator

Relationship

MHK has a provider portal, and they need to support it. I cannot give support for their product...

May 2024
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Analyst/Coordinator

Relationship

I think that MHK could be a great partner if they actually took the time to communicate, listen, and...

May 2024
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Analyst/Coordinator

Relationship

MHK tends to sit on things for months at a time. They are just very slow to take action on some...

May 2024
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Director

Relationship

We know what MHK is about. They listen to us. They take our best practices, and we have an...

Feb 2024
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Director

Relationship

MHK has a brand new executive team. The vendor's new owner gave them a lot of seed money and brought...

Feb 2024
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Director

Relationship, Product

MHK is really good at looking ahead at CMS mandates. All of the vendor's APIs exist so that we can...

Feb 2024
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VP/Other Executive

Loyalty, Product

We are getting ready to do an upgrade. I can't even start to go into some of the issues I have. I...

Feb 2024
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VP/Other Executive

Relationship, Operations

MHK is getting better, but my initial training was very poor. The training was not directed at our...

Feb 2024
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VP/Other Executive

Product

CareProminence has to integrate into our claim system. The vendor tries with integration. If...

Feb 2024
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VP/Other Executive

Relationship, Product

The reports in the product don't even come close to meeting my needs. I have also demanded executive...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Operations

We have some great contacts with MHK. We have a great project lead now, but over a few-year period,...

Feb 2024
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Director

Culture

MHK does a very good job of being clear when they are marketing their product. We interpret what...

Dec 2023
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Director

Relationship, Operations, Product

We haven't had too many problems when it comes to integration. Most of the problems we have had have...

Dec 2023
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Director

Product

Beyond meeting regulations and automating expected processes, I don't feel like MHK has really done...

Dec 2023
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Director

Relationship

It doesn't feel like MHK involves the right people from the beginning with certain change requests....

Dec 2023
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Director

Operations

It has been a while since we have had direct training from MHK. We have largely had a...

Dec 2023
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Director

Operations

We really haven't had training for business user operations from MHK. We can't even get in the door...

Dec 2023
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Director

Operations, Product

The care management module has been a bit of a challenge to sort of match with our model and...

Dec 2023
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Director

Product

MHK’s unit testing and testing quality in general are really poor, to be honest. As an example, when...

Dec 2023
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Director

Relationship, Product

MHK says they have things coming on the road map. They have become careful about offering updates...

Dec 2023
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Director

Operations, Product

Our most recent significant upgrade was quite a while ago, and we are still chasing tickets from...

Dec 2023
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Director

Product, Value

There are letter templates that require certain functionality that MHK’s correspondence builder...

Dec 2023
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Director

Relationship, Product

We have some folks who are used to older systems, and they have complained about MHK’s product, but...

Dec 2023
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Director

Relationship

MHK’s help desk team has always taken the tickets promptly. We have a coordinator that we work with,...

Dec 2023
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Director

Relationship

In the past, we have been able to informally go to just about anybody we wanted to at the vendor,...

Dec 2023
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Analyst/Coordinator

Relationship, Product

MHK isn't doing their QA properly. When they hand items over, they indicate that those items were...

Dec 2023
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Analyst/Coordinator

Operations

The quality and effectiveness of the vendor's initial training weren't quite like what we were used...

Dec 2023
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Analyst/Coordinator

Operations

Getting ongoing training scheduled with MHK is like pulling teeth. There are even some areas that...

Dec 2023
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Analyst/Coordinator

Operations

The configuration guides that the vendor provides are pretty high level. Even so, we can't always...

Dec 2023
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Analyst/Coordinator

Product

Sometimes, we ask the vendor when we can use a certain option in the system, and their answer is...

Dec 2023
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Director

Operations, Product

We had decent training, and the vendor is definitely supportive. The vendor is supporting...

Dec 2023
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Director

Relationship, Operations, Product

We had a new acquisition with a decent program for a particular line of business, but things were...

Sep 2023
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Director

Product, Value

The vendor has done a really nice job on compliance reporting, and that has really helped drive the...

Sep 2023
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Director

Relationship, Product

The company has a pulse on what is going on in the payer environment as well as the healthcare...

Sep 2023
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Director

Operations, Product

The product is not very intuitive sometimes. Once someone gets the hang of the product, it is fine....

Sep 2023
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Director

Product

MHK CareProminence is doing really well in terms of interoperability. It connects easily with the...

Sep 2023
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Director

Relationship, Product

There has been some confusion with the product’s upgrades. MHK is receptive to feedback, but the...

Sep 2023
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Director

Relationship

MHK has generally been able to work through most of our issues, even the small ones. Some of our...

Aug 2023
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Director

Relationship, Product

MHK is generally able to provide all of the compliance information related to Medicare Advantage and...

Aug 2023
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Director

Value

I would like the vendor’s reporting to be much stronger, but that is the case across the board....

Aug 2023
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COO

Loyalty, Product

MHK doesn’t drive how we use the platform; we do. We implemented the MHK medical management...

Aug 2023
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COO

Product, Value

We like the MHK CareProminence tool. We were using another vendor, which was just not payer based....

Aug 2023
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COO

Relationship, Product

MHK has grown up in a modular fashion, so there is an appeals and grievance module, a care...

Aug 2023
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