MHK CareProminence (formerly MedHOK Care Management)
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Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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VP/Other Executive

Lessons Learned

MHK CareProminence is a very good product. We are pushing the vendor a bit on some of the compliance...

Sep 2022
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VP/Other Executive

Implementation and Training

The implementation has been rocky. The world has had staffing issues. At a different time, things...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

MHK has been very good in negotiations around the charging and what they do. They do not charge us...

Sep 2022
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VP/Other Executive

Future Outlook

MHK CareProminence is a very quality product. I love it. There is no doubt it has some great...

Sep 2022
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VP/Other Executive

Service and Support

At the highest level, MHK has been very responsive and we have had some very great interactions. But...

Sep 2022
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Director

Functionality and Upgrades

MHK is really good at implementations, and the compliance side of their software is really good....

Sep 2022
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Director

Functionality and Upgrades

MHK's system struggles a little bit with the NCQA side of things because it is very fluid and state...

Sep 2022
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Director

Other Observations & Comments

I know that MHK is trying to implement new things. They have a whole department that is focused on...

Sep 2022
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Director

Relationship

Unfortunately, MHK does not keep all their promises, and I think that is because of turnover. We had...

Sep 2022
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Director

Service and Support

We have had a pretty positive overall experience with MHK. When MHK tells us they are going to get...

Sep 2022
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Director

Relationship

I have great access to everybody at MHK. I can pick up the phone and call or text a certain client...

Sep 2022
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Director

ROI / Cost (care and feeding)

We get some things from MHK that they don’t charge for, but they build in costs for things that they...

Sep 2022
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Director

ROI / Cost (care and feeding)

From MHK's system, we are getting the compliance pieces that we need for our Star ratings. Even...

Sep 2022
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Director

Implementation and Training

The upgrades from MHK have gone well. We are extremely satisfied with those. MHK is very willing to...

Sep 2022
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Director

Interfacing and Integration

MHK CareProminence has been able to successfully integrate and communicate with every piece of...

Sep 2022
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Director

ROI / Cost (care and feeding)

MHK has been really good about not charging us for every little thing. They charge us for some...

Sep 2022
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Director

Implementation and Training

We had some hiccups during the implementation, but MHK was very receptive to feedback, so that was...

Sep 2022
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Director

Functionality and Upgrades

We had a bit of trouble getting one of the modules up and running, but we figured things out. MHK...

Sep 2022
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Director

Technology

MHK's system interfaces well with several of our other solutions. The platform is definitely stable....

Sep 2022
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Director

Lessons Learned

We have a list of future requests, and we are trying to figure out whether the items on that list...

Sep 2022
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Director

Functionality and Upgrades

There are a lot of clicks for the utilization module, and those clicks take a lot of getting used...

Sep 2022
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Director

Relationship

MHK is definitely looking ahead. They are good at keeping their eyes on the compliance changes for...

Sep 2022
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Director

Functionality and Upgrades

MHK is good at documenting the support calls. One issue is that there is no history of which person...

Sep 2022
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Director

Relationship

MHK is a great company. They are very supportive, and we can get what we need from them. MHK’s...

Sep 2022
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COO

Functionality and Upgrades

We really like that MHK's president, Marc Ryan, comes from a compliance space. There are some areas...

Apr 2022
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COO

Functionality and Upgrades

We have gained efficiency by implementing MHK's system. We can now produce the reports that we need...

Apr 2022
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COO

Functionality and Upgrades

MHK provides a lot of data sources for us. I don't think that our teams necessarily consider MHK's...

Apr 2022
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COO

Future Outlook

We are really excited about what we have seen from MHK's care-gap module.

Apr 2022
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