CareProminence Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Relationship
We know what MHK is about. They listen to us. They take our best practices, and we have an...
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Relationship
MHK has a brand new executive team. The vendor's new owner gave them a lot of seed money and brought...
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Relationship, Product
MHK is really good at looking ahead at CMS mandates. All of the vendor's APIs exist so that we can...
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Loyalty, Product
We are getting ready to do an upgrade. I can't even start to go into some of the issues I have. I...
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Relationship, Operations
MHK is getting better, but my initial training was very poor. The training was not directed at our...
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Product
CareProminence has to integrate into our claim system. The vendor tries with integration. If...
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Relationship, Product
The reports in the product don't even come close to meeting my needs. I have also demanded executive...
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Loyalty, Relationship, Operations
We have some great contacts with MHK. We have a great project lead now, but over a few-year period,...
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Culture
MHK does a very good job of being clear when they are marketing their product. We interpret what...
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Relationship, Operations, Product
We haven't had too many problems when it comes to integration. Most of the problems we have had have...
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Product
Beyond meeting regulations and automating expected processes, I don't feel like MHK has really done...
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Relationship
It doesn't feel like MHK involves the right people from the beginning with certain change requests....
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Operations
It has been a while since we have had direct training from MHK. We have largely had a...
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Operations
We really haven't had training for business user operations from MHK. We can't even get in the door...
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Operations, Product
The care management module has been a bit of a challenge to sort of match with our model and...
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Product
MHK’s unit testing and testing quality in general are really poor, to be honest. As an example, when...
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Relationship, Product
MHK says they have things coming on the road map. They have become careful about offering updates...
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Operations, Product
Our most recent significant upgrade was quite a while ago, and we are still chasing tickets from...
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Product, Value
There are letter templates that require certain functionality that MHK’s correspondence builder...
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Relationship, Product
We have some folks who are used to older systems, and they have complained about MHK’s product, but...
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Relationship
MHK’s help desk team has always taken the tickets promptly. We have a coordinator that we work with,...
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Relationship
In the past, we have been able to informally go to just about anybody we wanted to at the vendor,...
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Relationship, Product
MHK isn't doing their QA properly. When they hand items over, they indicate that those items were...
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Operations
The quality and effectiveness of the vendor's initial training weren't quite like what we were used...
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Operations
Getting ongoing training scheduled with MHK is like pulling teeth. There are even some areas that...
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Operations
The configuration guides that the vendor provides are pretty high level. Even so, we can't always...
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Product
Sometimes, we ask the vendor when we can use a certain option in the system, and their answer is...
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Operations, Product
We had decent training, and the vendor is definitely supportive. The vendor is supporting...
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Relationship, Operations, Product
We had a new acquisition with a decent program for a particular line of business, but things were...
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Product, Value
The vendor has done a really nice job on compliance reporting, and that has really helped drive the...
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Relationship, Product
The company has a pulse on what is going on in the payer environment as well as the healthcare...
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Operations, Product
The product is not very intuitive sometimes. Once someone gets the hang of the product, it is fine....
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Product
MHK CareProminence is doing really well in terms of interoperability. It connects easily with the...
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Relationship, Product
There has been some confusion with the product’s upgrades. MHK is receptive to feedback, but the...
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Relationship
MHK has generally been able to work through most of our issues, even the small ones. Some of our...
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Relationship, Product
MHK is generally able to provide all of the compliance information related to Medicare Advantage and...
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Value
I would like the vendor’s reporting to be much stronger, but that is the case across the board....
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Loyalty, Product
MHK doesn’t drive how we use the platform; we do. We implemented the MHK medical management...
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Product, Value
We like the MHK CareProminence tool. We were using another vendor, which was just not payer based....
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Relationship, Product
MHK has grown up in a modular fashion, so there is an appeals and grievance module, a care...
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