MH-CURE Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Mobile Heartbeat has gotten better with charges. We have done a lot of work with them. They have...
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Operations
Mobile Heartbeat doesn't really do any user training. They give us materials, and we have to do all...
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Loyalty
One of the reasons we chose Mobile Heartbeat was that they had an open API that we could develop...
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Loyalty
Mobile Heartbeat is doing something pretty cool with real-time location services and using Apple...
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Product
The biggest challenges we have with Mobile Heartbeat are buy-in and ease of use. MH-CURE does not...
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Loyalty, Product
Mobile Heartbeat’s infrastructure is very insecure because of the way they architected their current...
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Product
MH-CURE’s biggest strengths are its VoIP integration, role-based configuration, and reliable voice.
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Loyalty, Operations, Product
Everything is going really well with MH-CURE. We had a little trepidation with going from a very old...
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Product
MH-CURE runs our network, so it isn't like they can use phones for everything else. When we deployed...
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Relationship
The vendor has production support staff members who we can reach out to. That has been very good. As...
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Operations
When we did our rollout of the system, I didn't feel like the vendor charged us for every little...
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Relationship, Product
We haven't had any issues with MH-CURE. We gave the vendor a few suggestions about it, and I know...
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Operations, Product
The real key with MH-CURE was being able to interface our nurse call notifications and images with...
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Value
The system works on phones. It provides the communication that we need within our facilities, and it...
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Relationship
With Mobile Heartbeat, right now we are in pretty good shape. Things have been stable for a while....
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Value
Mobile Heartbeat hasn’t failed to deliver anything. Mobile Heartbeat hasn’t charged us anything...
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Relationship, Product
MH-CURE just works. There are some interface changes I would probably make, but those are purely...
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Product
We would buy MH-CURE again because we don't have any other options. There is nothing else that works...
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Relationship
When we have issues with lag times, the vendor's support team is pretty good about helping us with...
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Loyalty, Relationship
Mobile Heartbeat tries to stay very proactive. They are owned by a massive healthcare educational...
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Product
The vendor promotes the product as a replacement for pagers, yet there is one distinct workflow that...
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Culture
We had a bit of a challenge with Mobile Heartbeat. The vendor said that they could integrate our...
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Operations
The implementation could have been better in terms of some of the setup and the vendor truly...
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Loyalty, Product
We have had a lot of issues with delays. The vendor says the message delivery is instantaneous, but...
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Product, Value
The system has an app for iPhones, and it can connect to our call light system. The app also works...
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Culture, Loyalty, Relationship
When we were looking for a new communication solution, we looked at a lot of vendors, and we...
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Relationship
When we have a support need, Mobile Heartbeat is very responsive and good. The vendor's executives...
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Loyalty
Mobile Heartbeat is looking at a cloud-based solution. They are considering the next level of...
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Operations
MH-CURE works well. It isn't perfect, but our implementation was flawless. Some of our issues with...
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