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User Commentary
Product
There are a few things that we have found as we have rolled out the system that have to do more with...
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Relationship, Operations, Product, Value
From an IT perspective, I think the product is very easy to implement and maintain. We have gotten...
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Product, Value
We have had good feedback from the users about the product’s ease of use. We have been able to...
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Loyalty, Relationship, Product
Generally, MH-CURE is very robust, and the integrations that we have done have gone well. There have...
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Relationship, Operations
We have had the same project team for implementations at each site, and that has been very good....
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Relationship
Mobile Heatbeat’s executives participate in our calls.
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Relationship, Product
Mobile Heartbeat stays ahead on updates and solving problems. They offer us solutions before we need...
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Relationship, Operations
Mobile Heartbeat recently had some staff changes, and I am reestablishing contact with the new team...
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Product
There are three assets that MH-CURE brings that do not happen within our EMR. The first asset is...
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Product
The analytics for MH-CURE are far superior to anything other vendors have within their secure chat...
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Product, Value
We integrated MH-CURE with the nurse call system, and that reduced our middleware and saved us 15...
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Relationship
One of Mobile Heartbeat’s executives is on our regular calls with the vendor.
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Relationship
For the first few years, Mobile Heartbeat’s executives were super involved. We had regular phone...
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Relationship, Product
Mobile Heartbeat does monitor our systems. They solve problems before we ever hear about them. Every...
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Loyalty
We are looking to see what MH-CURE is going to do that is different from our EMR’s built-in chat...
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Product
The system has pretty much stayed the same in terms of its technology.
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Culture, Relationship
The vendor's executives are pretty engaged. We are able to meet with them, and they are relatively...
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Loyalty, Product
MH-CURE doesn't have VoIP, and without it being integrated, we don't know how we are going to look...
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Relationship
At this point, we have great relationships with the executive team, and they work with us and move...
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Product
Compliance is high with the users, but MH-CURE isn't a patient-centered solution because of the lack...
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Product
Mobile Heartbeat has spent a lot of time investigating client needs, so MH-CURE is very handy and...
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Loyalty, Product
I would like to see additional EMR integration. There is very little integration with our EMR, so an...
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Product
The product is an incredibly simple application to use.
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Relationship, Product
We have requested a lot of product enhancements from Mobile Heartbeat. The vendor is very receptive,...
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Relationship, Operations
The vendor's biggest weakness is their time frame for upgrades. That is because there has been a...
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Product
The challenges that we have seen with the system on Apple iPhones have been related to iOS updates....
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Relationship
I am not aware of Mobile Heartbeat being proactive. The vendor has a break-fix service model.
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Operations
We had someone from Mobile Heartbeat here during our implementation. They met with several of our teams....
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Loyalty, Product
We are continuing to grow and throw MH-CURE out to more departments. I am quite satisfied with the...
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Relationship, Product
The product’s telephone integration is rock solid. We have tens of thousands of calls with no calls...
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