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MH-CURE Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Manager

We never have any issues with MH-CURE. It is an extremely stable product that never crashes. MH-CURE...

Mar 2021
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Manager

Some of the things I am happy about achieving with MH-CURE are compliance for encrypted messaging...

Mar 2021
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Manager

One of the issues we are working on is not necessarily Mobile Heartbeat's problem, but if they could...

Mar 2021
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Nurse

Mobile Heartbeat provides a closed system for communication between providers about patients. The...

Mar 2021
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Nurse

An outcome of the product is a faster response time to patients with the call bell. If the call goes...

Mar 2021
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Nurse

Mobile Heartbeat has a really good system. When we went to the platform, we were just looking for a...

Mar 2021
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Nurse

I am not sure about Mobile Heartbeat's pricing. I know where we came from, and that vendor's pricing...

Mar 2021
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Nurse

Mobile Heartbeat is always there helping. For every upgrade, they come out with a YouTube video that...

Mar 2021
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Director

We use MH-CURE for our mobile platform. If an application doesn't really integrate with MH-CURE, we...

Feb 2021
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Director

Mobile Heartbeat's support people are excellent. They are right there to do whatever we need them to...

Feb 2021
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Manager

We do get into negotiations with the vendor, but they don’t nickel-and-dime. The people in our...

Jan 2021
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Manager

The support from the vendor has been very good. A lot of times, there are some idiosyncrasies that...

Jan 2021
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Manager

The vendor's training is very good. We are a large health system, and the vendor could bring in...

Jan 2021
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Manager

The product does what it does very well. It has been very solid. We certainly are always asking for...

Jan 2021
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Manager

Integration has been one of the biggest things we have seen from the product over any other...

Jan 2021
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Manager

If there was one thing that could be improved, it would be that sometimes there are developmental...

Jan 2021
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Manager

Once we understand the system, we can certainly get it down pat, but from an application...

Jan 2021
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Manager

The product meets our needs very well. We are striving to have the vendor step a bit out of their...

Jan 2021
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Manager

The vendor definitely leverages new technology, and they are certainly meeting with new user...

Jan 2021
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Manager

While the vendor is still a somewhat small company, they are not so big that their senior executives...

Jan 2021
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CMIO

We struggled with training in the beginning because we had to train thousands of nurses, but for the...

Dec 2020
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CMIO

The nice thing about MH-CURE is that we can do broadcast messaging. We have a broadcast messaging...

Dec 2020
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CMIO

Our biggest concern with Mobile Heartbeat was when they were absorbed by their current parent...

Dec 2020
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CMIO

Mobile Heartbeat was new in the market when we purchased their product, so they were trying to...

Dec 2020
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CMIO

When we started with Mobile Heartbeat, we only purchased their system because none of our other...

Dec 2020
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Nurse

The solution has worked well for us. The vendor is a good partner, and they are easy to work with...

Dec 2020
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Nurse

For the most part, the vendor keeps promises. There was one particular instance when they were...

Dec 2020
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Nurse

Ultimately, I would go with MH-CURE again, but it would need to go into competition with other...

Dec 2020
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(0)
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Nurse

Whenever we do an implementation or an upgrade, there are multiple meetings. The vendor partners...

Dec 2020
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Nurse

Training is really upon request. The vendor is very good about calling out the new features and...

Dec 2020
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Nurse

The texting and phone-call functionalities are in a single application. Everybody wants something,...

Dec 2020
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Nurse

I love MH-CURE. It is easy to use and provides easy communication. The vendor does well with...

Dec 2020
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Nurse

The vendor does well with their implementation services because they want to make things happen....

Dec 2020
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Nurse

The vendor is willing to look at what their development can do. They don't take years to make...

Dec 2020
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Nurse

The vendor will give training if they need to. Thankfully, the application is pretty intuitive, and...

Dec 2020
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Nurse

The vendor does very well with supporting our integration goals. They are more than happy to start...

Dec 2020
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Nurse

The vendor’s ongoing support kind of fell down a little bit this year because they have had some...

Dec 2020
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Nurse

We always have a representative on call, but since the vendor sold to HCA a couple of years ago, we...

Dec 2020
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Nurse

I have used the application for so long. With COVID-19, I haven’t had to do anything different...

Dec 2020
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CIO

Mobile Heartbeat has been in touch with us during the COVID-19 crisis, and we have had many...

Oct 2020
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CIO

To be transparent, we did very little training with Mobile Heartbeat. I would give them a high...

Oct 2020
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CIO

I would recommend MH-CURE. It does what the vendor says it will do, and that is the biggest praise I...

Oct 2020
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VP/Other Executive

I would like to see improvements with the tool’s design for surgical services. The application is...

Oct 2020
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(0)
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VP/Other Executive

The system is focused on doing what it says it is going to do, and that is improving team-based...

Oct 2020
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VP/Other Executive

One opportunity for improvement is with navigating the vendor’s directory. The directory is a pretty...

Oct 2020
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Manager

If our EMR didn't have a communication solution that competed with MH-CURE, then I would absolutely...

Aug 2020
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Manager

It took the vendor five times to get one upgrade right, but now the system is good, and that is why...

Aug 2020
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Manager

I would recommend the solution to a friend, but I would include a caveat. I would tell the person...

Aug 2020
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(0)
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Manager

The vendor needs to work on the system's integration, stability, and deployment. The problem with...

Aug 2020
||
(0)
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VP/Other Executive

We really don't need a lot of the vendor's support. But when we need it, the vendor is usually very...

Aug 2020
||
(0)
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VP/Other Executive

We stay pretty current because Mobile Heartbeat has listened to us. We have asked for modifications...

Aug 2020
||
(0)
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VP/Other Executive

We have a good relationship with Mobile Heartbeat. The solution is meeting our needs. It is...

Aug 2020
||
(0)
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VP/Other Executive

Mobile Heartbeat tries not to overpromise. Sometimes they give me updates that I think are too far...

Aug 2020
||
(0)
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