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MH-CURE Comments
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KLAS Research Director - Paul Hess
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Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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CMIO

Implementation and Training

We struggled with training in the beginning because we had to train thousands of nurses, but for the...

Dec 2020
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CMIO

Functionality and Upgrades

The nice thing about MH-CURE is that we can do broadcast messaging. We have a broadcast messaging...

Dec 2020
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CMIO

Relationship

Our biggest concern with Mobile Heartbeat was when they were absorbed by their current parent...

Dec 2020
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CMIO

Relationship

Mobile Heartbeat was new in the market when we purchased their product, so they were trying to...

Dec 2020
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CMIO

Interfacing and Integration

When we started with Mobile Heartbeat, we only purchased their system because none of our other...

Dec 2020
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Nurse

Service and Support

The solution has worked well for us. The vendor is a good partner, and they are easy to work with...

Dec 2020
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Nurse

Service and Support

For the most part, the vendor keeps promises. There was one particular instance when they were...

Dec 2020
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Nurse

Functionality and Upgrades

Ultimately, I would go with MH-CURE again, but it would need to go into competition with other...

Dec 2020
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Nurse

Implementation and Training

Whenever we do an implementation or an upgrade, there are multiple meetings. The vendor partners...

Dec 2020
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Nurse

Implementation and Training

Training is really upon request. The vendor is very good about calling out the new features and...

Dec 2020
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Nurse

Functionality and Upgrades

The texting and phone-call functionalities are in a single application. Everybody wants something,...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

I love MH-CURE. It is easy to use and provides easy communication. The vendor does well with...

Dec 2020
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Nurse

Implementation and Training

The vendor does well with their implementation services because they want to make things happen....

Dec 2020
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Nurse

Technology

The vendor is willing to look at what their development can do. They don't take years to make...

Dec 2020
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Nurse

Implementation and Training

The vendor will give training if they need to. Thankfully, the application is pretty intuitive, and...

Dec 2020
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Nurse

Interfacing and Integration

The vendor does very well with supporting our integration goals. They are more than happy to start...

Dec 2020
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Nurse

Other Observations & Comments

The vendor’s ongoing support kind of fell down a little bit this year because they have had some...

Dec 2020
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Nurse

Other Observations & Comments

We always have a representative on call, but since the vendor sold to HCA a couple of years ago, we...

Dec 2020
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Nurse

Functionality and Upgrades

I have used the application for so long. With COVID-19, I haven’t had to do anything different...

Dec 2020
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CIO

Service and Support

Mobile Heartbeat has been in touch with us during the COVID-19 crisis, and we have had many...

Oct 2020
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CIO

Implementation and Training

To be transparent, we did very little training with Mobile Heartbeat. I would give them a high...

Oct 2020
(0)
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CIO

Sales and Contracting

I would recommend MH-CURE. It does what the vendor says it will do, and that is the biggest praise I...

Oct 2020
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VP/Other Executive

Other Observations & Comments

I would like to see improvements with the tool’s design for surgical services. The application is...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The system is focused on doing what it says it is going to do, and that is improving team-based...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

One opportunity for improvement is with navigating the vendor’s directory. The directory is a pretty...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

If our EMR didn't have a communication solution that competed with MH-CURE, then I would absolutely...

Aug 2020
(0)
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Manager

Functionality and Upgrades

It took the vendor five times to get one upgrade right, but now the system is good, and that is why...

Aug 2020
(0)
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Manager

Other Observations & Comments

I would recommend the solution to a friend, but I would include a caveat. I would tell the person...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The vendor needs to work on the system's integration, stability, and deployment. The problem with...

Aug 2020
(0)
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VP/Other Executive

Service and Support

We really don't need a lot of the vendor's support. But when we need it, the vendor is usually very...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We stay pretty current because Mobile Heartbeat has listened to us. We have asked for modifications...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

We have a good relationship with Mobile Heartbeat. The solution is meeting our needs. It is...

Aug 2020
(0)
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VP/Other Executive

Relationship

Mobile Heartbeat tries not to overpromise. Sometimes they give me updates that I think are too far...

Aug 2020
(0)
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Nurse

Service and Support

The only thing that potentially changed during the COVID-19 crisis was the system, but that was...

Jul 2020
(0)
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Nurse

Relationship

Mobile Heartbeat has been very supportive in regards to implementations and upgrades. They walk us...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

Mobile Heartbeat really messed up their most recent version of the system. Their user interface...

Jul 2020
(0)
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CNIO

Functionality and Upgrades

Our overall experience with Mobile Heartbeat has been exceptional. The most important and humbling...

Apr 2020
(0)
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CNIO

Functionality and Upgrades

The current product functionality is meeting our needs because we can do video chats with the...

Apr 2020
(0)
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CNIO

Functionality and Upgrades

The vendor did a development change, but in my opinion, things were better the way they were before....

Apr 2020
(0)
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CNIO

Interfacing and Integration

We are using the solution fully as a clinical communication tool. We have integrated our telemetry...

Apr 2020
(0)
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Director

Functionality and Upgrades

I like that Mobile Heartbeat integrates with just about any voice solution. When we have an emergent...

Feb 2020
(0)
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Director

Functionality and Upgrades

I would love Mobile Heartbeat to have further integration and stability in our EMR. Right now,...

Feb 2020
(0)
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