MH-CURE
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Implementation and Training

We had someone from Mobile Heartbeat here during our implementation. They met with several of our teams....

Dec 2022
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Manager

Functionality and Upgrades

We are continuing to grow and throw MH-CURE out to more departments. I am quite satisfied with the...

Dec 2022
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Manager

Relationship

The product’s telephone integration is rock solid. We have tens of thousands of calls with no calls...

Dec 2022
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CIO

Functionality and Upgrades

MH-CURE works the way that it is advertised to work.

Aug 2022
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CIO

Relationship

Mobile Heartbeat is great. They have grown well and scaled well, and we are very happy with them as...

Aug 2022
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Director

ROI / Cost (care and feeding)

Mobile Heartbeat's system fits best in the environment in terms of communication from nurse to nurse...

Jul 2022
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Director

Functionality and Upgrades

As an organization, Mobile Heartbeat doesn’t meet our needs, and that is why we are pivoting to our...

Jul 2022
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Director

Interfacing and Integration

Mobile Heartbeat's system has confused and challenged our integration goals. The vendor has put out...

Jul 2022
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Director

Functionality and Upgrades

MH-CURE is really easy to use. Somebody installed it on my phone, and nobody needed to train me.

Jul 2022
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Director

ROI / Cost (care and feeding)

When it comes to nurse communication and integration with nurse call systems, Mobile Heartbeat's...

Jul 2022
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Director

Functionality and Upgrades

Our end users really like the broadcast feature of the product, and they like how they can...

Jul 2022
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Manager

Functionality and Upgrades

Mobile Heartbeat is constantly updating their app, but I am not sure that they can deliver new...

Jul 2022
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Manager

Future Outlook

One thing that Mobile Heartbeat is working on is E911. Being software and being a phone service, the...

Jul 2022
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Manager

Technology

There is a clear distinction between the functionality of a BYOD or personal user and a user that...

Jul 2022
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Manager

ROI / Cost (care and feeding)

One thing that I have been asking for for years now is to blur the line to allow me to use a SIP...

Jul 2022
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Manager

Other Observations & Comments

Mobile Heartbeat has a lot of proactive alerting in place, so I can't fault them too much. One big...

Jul 2022
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Manager

Service and Support

The support is fantastic. The response rate is high. I have talked to the president a couple of...

Jul 2022
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Manager

Implementation and Training

We had specific training for each department or unit leading up to that department or unit going...

Jul 2022
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Analyst/Coordinator

Relationship

Mobile Heartbeat has done an excellent job in terms of delivering what they have promised. Issues...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We really haven't had any major issues with Mobile Heartbeat. We have been adding new features and...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our agreement with Mobile Heartbeat is based on the number of beds that we have in our hospital...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We ended up doing most of the training, but Mobile Heartbeat provided training decks and made a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's functionality is great, but we have a lot of people with different technology and age...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

There are speed issues with the way the notifications come in, especially on BYOD's for our...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Mobile Heartbeat has provided us with information when updates have been available. We have had to...

Mar 2022
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Analyst/Coordinator

Future Outlook

I don't expect my satisfaction with Mobile Heartbeat to go down. My satisfaction will stay at least...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor offers integration with all kinds of systems, and there is nothing complex about the...

Mar 2022
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Manager

Service and Support

Mobile Heartbeat does well, and they are a small company. We have dedicated support people, so we...

Mar 2022
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Manager

Interfacing and Integration

The product integrates well and does everything we ask it to do concerning integrations. Mobile...

Mar 2022
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Manager

Implementation and Training

The vendor doesn’t offer implementation services, and we don't use their training. We have had the...

Feb 2022
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Manager

Other Observations & Comments

The product’s interoperability with our EMR is very low, so we are going to leverage our EMR...

Feb 2022
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Manager

Functionality and Upgrades

The biggest problem we have with the product is keeping up with iOS updates. The VoIP calling uses...

Feb 2022
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Manager

Relationship

We have a good relationship with the vendor. They explain any future releases or new...

Feb 2022
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Manager

Other Observations & Comments

If an organization is small and doesn't have Epic, MH-CURE is a fabulous solution. The vendor is...

Feb 2022
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Manager

Functionality and Upgrades

The product is great for what it can do, and it is good for smaller inpatient settings. Some...

Feb 2022
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Manager

Other Observations & Comments

We will probably replace the product in the future because of changes within our organization. We...

Feb 2022
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Manager

Functionality and Upgrades

The vendor may sunset the product in the future. It has certainly served our purpose, and we have...

Feb 2022
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Manager

Other Observations & Comments

We have had some meetings with the vendor's executives, but it would help us to meet with them on a...

Dec 2021
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Manager

Interfacing and Integration

We expected that we would be able to take wound photographs on the solution and import them into our...

Dec 2021
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Manager

Functionality and Upgrades

The vendor sends us frequent reports on text receipt times, so we closely monitor how fast a message...

Dec 2021
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Manager

Relationship

The vendor is proactive about things, and they do get back to us. If we have an issue, then someone...

Dec 2021
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Manager

Relationship

From the time that we found Mobile Heartbeat, we were very much engaged with them. They worked...

Dec 2021
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Manager

Functionality and Upgrades

The vendor has gotten better at delivering upgrades and things like that. When we have done...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We pay an annual fee for maintenance and support. In the past, the vendor has sent us quotes for...

Dec 2021
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Manager

Functionality and Upgrades

MH-CURE has certainly improved. When we first started with the solution, I might have said that it...

Dec 2021
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Manager

Functionality and Upgrades

It takes the vendor longer than we would expect to generally release some of the solution's functions....

Dec 2021
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