MH-CURE Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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CIO

Loyalty

Mobile Heartbeat is doing something pretty cool with real-time location services and using Apple...

May 2024
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CIO

Product

The biggest challenges we have with Mobile Heartbeat are buy-in and ease of use. MH-CURE does not...

May 2024
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CIO

Loyalty, Product

Mobile Heartbeat’s infrastructure is very insecure because of the way they architected their current...

May 2024
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Manager

Product

MH-CURE’s biggest strengths are its VoIP integration, role-based configuration, and reliable voice.

Mar 2024
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Manager

Loyalty, Operations, Product

Everything is going really well with MH-CURE. We had a little trepidation with going from a very old...

Mar 2024
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Manager

Product

MH-CURE runs our network, so it isn't like they can use phones for everything else. When we deployed...

Mar 2024
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Manager

Relationship

The vendor has production support staff members who we can reach out to. That has been very good. As...

Mar 2024
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Manager

Operations

When we did our rollout of the system, I didn't feel like the vendor charged us for every little...

Mar 2024
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Manager

Relationship, Product

We haven't had any issues with MH-CURE. We gave the vendor a few suggestions about it, and I know...

Mar 2024
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Manager

Operations, Product

The real key with MH-CURE was being able to interface our nurse call notifications and images with...

Mar 2024
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Manager

Value

The system works on phones. It provides the communication that we need within our facilities, and it...

Mar 2024
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Manager

Relationship

With Mobile Heartbeat, right now we are in pretty good shape. Things have been stable for a while....

Feb 2024
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Manager

Value

Mobile Heartbeat hasn’t failed to deliver anything. Mobile Heartbeat hasn’t charged us anything...

Feb 2024
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Manager

Relationship, Product

MH-CURE just works. There are some interface changes I would probably make, but those are purely...

Feb 2024
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Director

Product

We would buy MH-CURE again because we don't have any other options. There is nothing else that works...

Jan 2024
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Director

Relationship

When we have issues with lag times, the vendor's support team is pretty good about helping us with...

Jan 2024
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Director

Loyalty, Relationship

Mobile Heartbeat tries to stay very proactive. They are owned by a massive healthcare educational...

Jan 2024
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Director

Product

The vendor promotes the product as a replacement for pagers, yet there is one distinct workflow that...

Jan 2024
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Director

Culture

We had a bit of a challenge with Mobile Heartbeat. The vendor said that they could integrate our...

Jan 2024
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Director

Operations

The implementation could have been better in terms of some of the setup and the vendor truly...

Jan 2024
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Director

Loyalty, Product

We have had a lot of issues with delays. The vendor says the message delivery is instantaneous, but...

Jan 2024
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VP/Other Executive

Product, Value

The system has an app for iPhones, and it can connect to our call light system. The app also works...

Dec 2023
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VP/Other Executive

Culture, Loyalty, Relationship

When we were looking for a new communication solution, we looked at a lot of vendors, and we...

Dec 2023
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VP/Other Executive

Relationship

When we have a support need, Mobile Heartbeat is very responsive and good. The vendor's executives...

Dec 2023
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VP/Other Executive

Loyalty

Mobile Heartbeat is looking at a cloud-based solution. They are considering the next level of...

Dec 2023
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VP/Other Executive

Operations

MH-CURE works well. It isn't perfect, but our implementation was flawless. Some of our issues with...

Dec 2023
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VP/Other Executive

Loyalty, Value

Our previous solution was not that great, so we quickly replaced it with the MH-CURE. MH-CURE has...

Sep 2023
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VP/Other Executive

Relationship, Product

Aside from team members having some issues here and there, the team members enjoy MH-CURE overall....

Sep 2023
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VP/Other Executive

Operations, Product

Staff education with MH-CURE is really challenging at times. Even though the system is fine-tuned...

Sep 2023
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VP/Other Executive

Product

MH-CURE's device management is really challenging. Mobility is key in our facility so that nurses...

Sep 2023
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VP/Other Executive

Loyalty, Product

We are still missing some functionality in MH-CURE, but that is more or less our own decision. The...

Sep 2023
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VP/Other Executive

Product

With Mobile Heartbeat, the biggest thing is the ability to pull up our staff assignments and not...

Sep 2023
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