MH-CURE Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Product
We have had some issues where people thought they were logged in when they weren't. If someone logs...
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Product
MH-CURE works really well for messaging and making phone calls, and that is pretty much the only way...
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Product
I like the interoperability of MH-CURE. It interfaces with a lot of things natively, so we don't...
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Operations
Mobile Heartbeat doesn’t really offer ongoing training. We do it internally.
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Loyalty, Relationship
Mobile Heartbeat does extremely well with support. They monitor everything, and they tell us about...
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Product
With MH-CURE, there isn't a lot of flexibility for the end users, meaning they can't control their...
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Loyalty, Product
Mobile Heartbeat has a new platform called Banyan, which is where everything has moved to. So...
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Culture, Value
These days, Mobile Heartbeat avoids charging for every little thing. That was something we talked...
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Relationship, Product
Mobile Heartbeat has just been very reliable, solid, and predictable. They have had progressive...
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Loyalty
Mobile Heartbeat is looking at going to a more cloud-based system. That is what Banyan Platform is....
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Operations, Product
We are still pleased with MH-CURE. We haven’t done any competitive analyses for it because it has...
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