MH-CURE Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 7:44:25 PM and Model.EvProductId = 82571

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

ROI / Cost (care and feeding)

If our EMR didn't have a communication solution that competed with MH-CURE, then I would absolutely...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It took the vendor five times to get one upgrade right, but now the system is good, and that is why...

Aug 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I would recommend the solution to a friend, but I would include a caveat. I would tell the person...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor needs to work on the system's integration, stability, and deployment. The problem with...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We really don't need a lot of the vendor's support. But when we need it, the vendor is usually very...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We stay pretty current because Mobile Heartbeat has listened to us. We have asked for modifications...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We have a good relationship with Mobile Heartbeat. The solution is meeting our needs. It is...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Mobile Heartbeat tries not to overpromise. Sometimes they give me updates that I think are too far...

Aug 2020
 Helpful

 or  to see details.

Nurse

Service and Support

The only thing that potentially changed during the COVID-19 crisis was the system, but that was...

Jul 2020
 Helpful

 or  to see details.

Nurse

Relationship

Mobile Heartbeat has been very supportive in regards to implementations and upgrades. They walk us...

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Mobile Heartbeat really messed up their most recent version of the system. Their user interface...

Jul 2020
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Our overall experience with Mobile Heartbeat has been exceptional. The most important and humbling...

Apr 2020
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

The current product functionality is meeting our needs because we can do video chats with the...

Apr 2020
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

The vendor did a development change, but in my opinion, things were better the way they were before....

Apr 2020
 Helpful

 or  to see details.

CNIO

Interfacing and Integration

We are using the solution fully as a clinical communication tool. We have integrated our telemetry...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I like that Mobile Heartbeat integrates with just about any voice solution. When we have an emergent...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love Mobile Heartbeat to have further integration and stability in our EMR. Right now,...

Feb 2020
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

We have not been 100% successful with physician communication. Our login has a time-out, and that...

Nov 2019
 Helpful

 or  to see details.

CNO

Interfacing and Integration

A communication platform needs two-way communication so that specialized groups can effectively...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

We are innovators in using the Mobile Heartbeat system. We are very happy to see Mobile Heartbeat...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

There are times when there is a need for a specialized team to intervene immediately, like when a...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

One of the unique features that the system has is the dynamic-care role. So when I sign in with a...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

Our length of stay with the system has gone down. There are various compounding factors, but I...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

Before we had the Mobile Heartbeat system, our nurse call system was a drawing board. It was a good...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

Because of the expedient nature of the system, we can put three responders on an immediate alert,...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

Our most utilized functionality is the texting because it is immediate and eliminates unnecessary...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

We had a scary situation in which we really saw the value of the system. Now all our administrators,...

Nov 2019
 Helpful

 or  to see details.

CNO

Service and Support

Mobile Heartbeat is very on top of things. They are very innovative, and their engineers have been...

Nov 2019
 Helpful

 or  to see details.

CNO

Relationship

I have been in touch with Mobile Heartbeat’s executives, and they visit us at least once per year. I...

Nov 2019
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

We can use the system on a PC and have one PC in a laboratory. And if we put out a broadcast alert,...

Nov 2019
 Helpful

 or  to see details.

CIO

Relationship

Mobile Heartbeat's system does the things that Mobile Heartbeat told us it would, and they were very...

Nov 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Mobile Heartbeat is kind of slow to deliver new technology, but they still do a good job.

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Scanning is something that other vendors are doing successfully, but it is something that has not...

Nov 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Mobile Heartbeat has a user group meeting. We sat down at one of those meetings to talk about what...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Mobile Heartbeat does well with training. They have health documents, but I don't use them because...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The system is helping us drive outcomes because it has greatly increased our communication between...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Things are going well with Mobile Heartbeat, and our implementation is going well. A big part of why...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The executives from Mobile Heartbeat were really involved up front. But as we have become more used...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Mobile Heartbeat is really on board in terms of working with us on enhancements and modifications....

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Mobile Heartbeat’s implementation team is young and sometimes lacks the sophistication to manage...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We do a lot of our own training for Mobile Heartbeat's solution. They have come a long way since we...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Some of the issues we have relate to our integration with other products. For example, we have some...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There are some interfaces we don’t have that we would like to get. We have just been too busy to do...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Mobile Heartbeat does quarterly releases. We have insight into what is coming in the next few...

Nov 2019
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

I am okay with Mobile Heartbeat's solution, but we are looking into dropping it because the...

Oct 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The physicians have switched away from this solution already, but the nursing team is still kind of...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We use Mobile Heartbeat's solution to its fullest capacity, but it doesn’t allow barcode scanning....

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Mobile Heartbeat’s support is a lot better than it was last year. The support people are there for...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Mobile Heartbeat helps us drive tangible outcomes. That has become one of the high-priority items in...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are potentially replacing some of our Mobile Heartbeat functionality where it makes sense to do...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are certain things that we want to do with Mobile Heartbeat's product, especially when it...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the larger features that we will be getting with our next upgrade is one that was put on the...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

I appreciate our relationship with Mobile Heartbeat. They are good partners and have been for...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Purchasing Mobile Heartbeat's product was the right decision for us at the time, but if we were...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Mobile Heartbeat keeps their promises; even though some things take years to come to fruition, the...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

In terms of integration, Mobile Heartbeat does what they can, but they can’t do everything.

Oct 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have integrated the tool into our EMR. We use the tool to alert clinicians in real time of...

Sep 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We are considering replacing the Mobile Heartbeat tool with our enterprise vendor’s offering for...

Sep 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I really like some of the functionality of the Mobile Heartbeat tool. With the Dynamic Role...

Sep 2019
 Helpful

 or  to see details.

CIO

Relationship

Mobile Heartbeat’s implementation services were going a little up and down as they were making...

Sep 2019
 Helpful

 or  to see details.

CIO

Relationship

The executive involvement we have gotten from Mobile Heartbeat has changed. When Jack Mark was the...

Sep 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

Mobile Heartbeat does a good job with upgrades and ongoing training. They offer videos that are very...

Aug 2019
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

I would like to have better integration with our EHR and Mobile Heartbeat. There isn't an easy way...

Aug 2019
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Mobile Heartbeat's product is pricey, and because we have to buy hundreds of iPhones, investing in...

Jun 2019
 Helpful

 or  to see details.

CIO

Technology

When we went live with the Mobile Heartbeat system, we put many nurses on the system, and everything...

Jun 2019
 Helpful

 or  to see details.

CIO

Implementation and Training

The implementation was one of the better experiences I have ever had with installing software....

Jun 2019
 Helpful

 or  to see details.

CIO

Service and Support

Mobile Heartbeat's system has done everything they said it would do. It came in on time, and once we...

Jun 2019
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The reason we bought the Mobile Heartbeat system is that it is an open platform. We have integrated...

Jun 2019
 Helpful

 or  to see details.

CIO

Technology

Because Mobile Heartbeat's system is on the iPhone, the learning process literally took minutes....

Jun 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Mobile Heartbeat is a relatively small company with a small footprint, but overall, their vision of...

Jun 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Mobile Heartbeat is trying to support customers and operate on a Monday-through-Friday basis, but...

Jun 2019
 Helpful

 or  to see details.

CIO

Relationship

I have had many talks with Mobile Heartbeat's executives, and they have been interested in what we...

Jun 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Mobile Heartbeat hasn't developed a good set of metrics that show the ROI or benefits from using the...

Jun 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everybody loves Mobile Heartbeat's system at our organization. The system makes it easy for people...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The last upgrade that we got from Mobile Heartbeat was marketed as a new, fabulous, wonderful UI...

May 2019
 Helpful

 or  to see details.

Manager

Future Outlook

We are committed to building our secure communications around Mobile Heartbeat's system so it will...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our current EMR doesn’t have a mobile solution, so the ability to see the care team, critical lab...

Apr 2019
 Helpful

 or  to see details.

Director

Technology

Our nurses used shared devices, so they just rotate devices. We can install the solution on our...

Apr 2019
 Helpful

 or  to see details.

Director

Future Outlook

Mobile Heartbeat is absolutely part of our long-term plan. We are planning on making the system our...

Apr 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are pushing Mobile Heartbeat to create new innovations that they haven’t even thought of yet. The...

Apr 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Our VP of Nursing didn’t think our implementation of Mobile Heartbeat was going to go as fast as it...

Apr 2019
 Helpful

 or  to see details.

Director

Relationship

There were a few things that we asked Mobile Heartbeat to do that they hadn’t done before. Working...

Apr 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Mobile Heartbeat's application uses locations, and users can only be in one location at a time. We...

Sep 2018