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MH-CURE
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Paul Hess
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Featured  Report

Clinical Communication Platforms 2023: A Closer Look at Customer Adoption
Clinical Communication Platforms 2023:
A Closer Look at Customer Adoption
June 2023
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User Commentary

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Manager

Product

There are a few things that we have found as we have rolled out the system that have to do more with...

Mar 2023
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(0)
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Manager

Relationship, Operations, Product, Value

From an IT perspective, I think the product is very easy to implement and maintain. We have gotten...

Mar 2023
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Manager

Product, Value

We have had good feedback from the users about the product’s ease of use. We have been able to...

Mar 2023
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Manager

Loyalty, Relationship, Product

Generally, MH-CURE is very robust, and the integrations that we have done have gone well. There have...

Mar 2023
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Manager

Relationship, Operations

We have had the same project team for implementations at each site, and that has been very good....

Mar 2023
||
(0)
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Manager

Relationship

Mobile Heatbeat’s executives participate in our calls.

Mar 2023
||
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Manager

Relationship, Product

Mobile Heartbeat stays ahead on updates and solving problems. They offer us solutions before we need...

Mar 2023
||
(0)
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Manager

Relationship, Operations

Mobile Heartbeat recently had some staff changes, and I am reestablishing contact with the new team...

Mar 2023
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CNIO

Product

There are three assets that MH-CURE brings that do not happen within our EMR. The first asset is...

Mar 2023
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CNIO

Product

The analytics for MH-CURE are far superior to anything other vendors have within their secure chat...

Mar 2023
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CNIO

Product, Value

We integrated MH-CURE with the nurse call system, and that reduced our middleware and saved us 15...

Mar 2023
||
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CNIO

Relationship

One of Mobile Heartbeat’s executives is on our regular calls with the vendor.

Mar 2023
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Manager

Relationship

For the first few years, Mobile Heartbeat’s executives were super involved. We had regular phone...

Feb 2023
||
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Manager

Relationship, Product

Mobile Heartbeat does monitor our systems. They solve problems before we ever hear about them. Every...

Feb 2023
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Manager

Loyalty

We are looking to see what MH-CURE is going to do that is different from our EMR’s built-in chat...

Feb 2023
||
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Director

Product

The system has pretty much stayed the same in terms of its technology.

Feb 2023
||
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Director

Culture, Relationship

The vendor's executives are pretty engaged. We are able to meet with them, and they are relatively...

Feb 2023
||
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Manager

Loyalty, Product

MH-CURE doesn't have VoIP, and without it being integrated, we don't know how we are going to look...

Feb 2023
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Manager

Relationship

At this point, we have great relationships with the executive team, and they work with us and move...

Feb 2023
||
(0)
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Manager

Product

Compliance is high with the users, but MH-CURE isn't a patient-centered solution because of the lack...

Feb 2023
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Manager

Product

Mobile Heartbeat has spent a lot of time investigating client needs, so MH-CURE is very handy and...

Feb 2023
||
(0)
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Manager

Loyalty, Product

I would like to see additional EMR integration. There is very little integration with our EMR, so an...

Feb 2023
||
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Director

Product

The product is an incredibly simple application to use.

Feb 2023
||
(0)
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Manager

Relationship, Product

We have requested a lot of product enhancements from Mobile Heartbeat. The vendor is very receptive,...

Feb 2023
||
(0)
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Manager

Relationship, Operations

The vendor's biggest weakness is their time frame for upgrades. That is because there has been a...

Feb 2023
||
(0)
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Manager

Product

The challenges that we have seen with the system on Apple iPhones have been related to iOS updates....

Feb 2023
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VP/Other Executive

Relationship

I am not aware of Mobile Heartbeat being proactive. The vendor has a break-fix service model.

Jan 2023
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Manager

Operations

We had someone from Mobile Heartbeat here during our implementation. They met with several of our teams....

Dec 2022
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Manager

Loyalty, Product

We are continuing to grow and throw MH-CURE out to more departments. I am quite satisfied with the...

Dec 2022
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Manager

Relationship, Product

The product’s telephone integration is rock solid. We have tens of thousands of calls with no calls...

Dec 2022
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