Multiview ERP Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Operations, Product
If I were on the old version, I'd rate Multiview with a top score, but I hate the new version. It's...
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Product
Multiview's ERP tool is a very robust system. I've worked with a lot of accounting systems, and it's...
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Relationship, Operations
Reporting is where I have the biggest challenge, so Multiview’s area of opportunity is either in...
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Operations
Multiview is converting people to the new version, and to me, the training is a joke. We're...
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Relationship
The quality of support really depends on who we get. We submit a support ticket, and we have no idea...
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Culture, Value
Multiview is sometimes transparent with their charges. We were paying for more licenses than we...
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Relationship
The last time I had problems with a report, I got someone wonderful from Multiview. That person...
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Relationship
I've had a lot of issues with reporting because there are no canned reports. Everything is a custom...
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Operations
The only part that Multiview is lacking on is report building. They haven't done a great job in...
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Relationship, Operations
When we first implemented the ERP system, Multiview let me continue working with the support person...
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Product
In the ERP system, the fixed asset module works great. The requisitions work great. The A/P module...
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Product
I would definitely continue to use the ERP product. It's just unique that Multiview would roll out...
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Loyalty, Relationship
I like the ERP system, and with the budget module going down, it's a big undertaking to switch to...
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Value
The ERP tool is an accounting system. Multiview continues to develop more modules, and I think we're...
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Relationship
Multiview has been great. Their support is good. I haven't had any issues with their support or...
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Product
The ERP system is pretty intuitive and very electronic. We used to pass around a lot of paper to get...
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Culture
We have a multiyear contract with Multiview, and in that contract, it spells out how much the cost...
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Product, Value
We used Multiview's budget module until it died. I’m not very happy with Multiview. They updated us...
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Loyalty
Multiview is looking at how to make things more streamlined in the financial close process. They...
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Product
Multiview just came out with a new version, and there are some things about the old version that I...
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Operations
We had issues with the Multiview representative who was put on our case for training. It was not...
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Culture
Multiview's ERP system is built into my EHR platform. They're contracted with that. I can't even...
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Operations, Product
The data in Multiview's ERP tool is super easy to get at if we want to look at the raw data,...
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Loyalty
We thought Multiview was our only choice with our current system, so we really didn't feel like we...
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Relationship
I’m very satisfied with Multiview’s support team. They have a ticketing system, and when I put in a...
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Product
The only outcome we’ve had with Multiview is a conversion. We haven't really partnered on any...
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Product, Value
The outcomes we have achieved with the ERP system include speeding up the workflow for getting...
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Operations
There are some things Multiview needs to work on over the next year to improve implementations....
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Operations
What I would tell other people about Multiview is to do their research and make sure the ERP tool is...
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Loyalty, Product
Another hospital had issues with the ERP system and their EHR using decrement files because they had...
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Relationship
Multiview answers any questions that I send in through the service desk team. I don't have any...
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Product
Multiview is trying to allow for more enhancements, like EDI, but I feel like it also takes me a lot...
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Operations
There has been a lot of growth at Multiview over the last year, but my concern is who they're...
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Operations
Something not positive has happened at Multiview in the last year. The implementations have not been...
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Culture, Value
The vendor has tried to partner with us to sell us stuff, but I'm not interested in adding anything...
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Operations
I do wish Multiview’s training materials and videos were a little easier to understand. We learn a...
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Relationship
Multiview has come a long way with their support. When we submit a ticket, they're very helpful, and...
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Loyalty, Product
Originally, I really liked Multiview ERP. It was basic, user-friendly, and not complex to navigate....
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Product
I would buy the ERP system again because I don’t want to learn another one. I can use the ERP system...
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Operations
I’m not very satisfied with Multiview’s training program. We need more training on some things;...
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Relationship
With Multiview’s support team, sometimes we have to wait, or they have to call us back. It takes...
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Loyalty, Product
The ERP system does not meet all our needs. It's pretty basic. It could do a little more. I guess it...
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Loyalty, Operations, Product
With the installation of the new program, the ERP system is getting a lot better. I like to see...
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Value
Multiview is reasonable with their charges. The system feels like it’s worth the money. We are...
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Relationship, Product
We’d like to learn more about the ERP program, and making it easier to find answers without having...
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Relationship
Multiview is pretty supportive. They're very helpful when they finally get on and give us a call....
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Product
By using Multiview's ERP system, we’ve been very productive, especially on the ACH side. It groups...
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Operations
We were on another vendor's solution before, and I would say the transition was fairly smooth. I...
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Loyalty
We have no intention of switching away from Multiview's ERP tool. We've seen tangible improvements...
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Operations
The individual who handled our initial implementation training for the ERP tool was excellent. They...
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Relationship
I feel like Multiview partners with us. We have a dedicated client success executive.
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Operations
The initial onboarding training for the ERP tool is like drinking from a fire hose because customers...
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Relationship
One thing that could be improved in the ERP solution is that when we submit a support ticket,...
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Value
I feel like Multiview's ERP solution is worth the money that we’re paying for it. Multiview is...
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Value
In terms of the cost, there are more expensive options out there than Multiview's ERP solution, and...
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Relationship
I don't know that we have ongoing support, I actually have a current unresolved opportunity with...
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Loyalty, Product
Multiview has a lot of good functionality. Their tool has functionality that didn't exist in our...
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Relationship
It can take several days to get a support ticket resolved, and given the size of Multiview as a...
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Operations
If KLAS had asked me about Multiview’s training several years ago, I would have given it a high...
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Operations, Product
We implemented all that we needed when we implemented, and we have participated in the upgrades....
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Relationship
Back in the day when we started with Multiview, our organization looked a lot different, but we have...
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Loyalty
I was very happy with Multiview when we first went live. We had a great implementation team, and the...
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Culture
The vendor focuses on how to streamline the month-end process, but there isn't a one-size-fits-all...
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Product
I have issues with the upgrade. Everything requires more clicks, and settings don't hold. With the...
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Product
It would be nice if the system had a standard income statement and balance sheet. We had to create...
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Product
The interface portion has improved, and I like the additional functionality for exporting data and...
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Product
A couple of the modules are pretty weak. We don't use all of the modules. I'm sure there are some...
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Relationship
In general, the support is very good. The support people are very responsive.
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Product
Some of the vendor’s basic functionality was overlooked in the vendor version, so they're having to...
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Relationship, Product
When we start getting into some of the higher-level support things, like reports, things tend to...
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Relationship
The vendor has a great vision. They just went through a new version. There’s a pretty big...
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Operations
The implementation is a huge deal. As we implemented the system and then started working in it, we...
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Culture
The vendor truly tries to stick to the contract. We had a little discrepancy on some language around...
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Culture
With Multiview, we discussed from the very beginning that we wanted our department managers to be...
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Relationship, Operations
Multiview’s support people are very good. When we finally reached the point where we could implement...
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Product
The materials management system has worked very well with Multiview ERP in terms of getting the...
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Operations
Regarding Multiview’s training, I believe that if they had put someone on-site initially for maybe...
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Operations
An issue we've had with the implementation process is that Multiview is very structured in their...
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Operations, Product
I like Multiview ERP. It is working very well, but it has taken a long time to get to the point we...
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Relationship, Value
Multiview’s resources are very good. We've had excellent support from the consultants. The system...
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Relationship
Multiview’s support could be improved with more timely responses, but I know Multiview genuinely cares....
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Relationship, Operations, Product
Multiview did a version upgrade, and they could have done a little more product development and...
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Operations
Multiview’s training is great because they have everything preloaded into a learning lab. They walk...
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Value
The vendor's big goal is to basically help us close our month end more quickly, get expenses and...
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Relationship
Multiview ERP is user friendly. As a finance team, we are very used to working in Excel, and...
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Product
With the different solutions within Multiview ERP, Multiview is hitting most of the points. A couple...
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Loyalty, Relationship
Multiview is trying hard. That's why I think this last change was in the right direction. They just...
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Product
Reporting is not Multiview ERP's strong point. If I were going to ask Multiview to enhance anything...
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Product, Value
One of the strengths I point out about Multiview ERP is that it's scalable. Small organizations like...
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Culture
Multiview has been really good. They lay out the contract, they give me a good, clear number, and...
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Relationship, Product
The last update Multiview did was hard, and they don't seem to be listening like they used to. They...
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Operations
Multiview doesn't do as good a job of making us aware of the training. It's just not communicated...
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Relationship
We meet every so often with our Multiview representative and have a little review session. We then...
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Relationship
Up until this last change, Multiview's support has been super great. Since then, it has dropped off...
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Relationship
Multiview is really good at getting back to us quickly. My problem is that I don't need help from...
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Relationship, Product
ViewSource 360 has been a game changer for our ability to communicate with our managers about the...
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Product
ViewSource 360 is what makes Multiview ERP different. What makes Multiview ERP different is its...
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Loyalty
There are some issues with the budget module that Multiview is asking us to move to. We want to...
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Relationship
Multiview is very committed to the healthcare space. They're regularly learning more about...
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Product
Multiview partnered with me on ViewSource 360. That is the differentiator with Multiview. It puts...
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Operations
I think superusers become superusers because they're willing to try things. We don't get trained to...
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Loyalty
I felt super lucky that the organization I moved to already had Multiview ERP. It was a known...
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Operations
Multiview did everything fairly well during the implementation. The materials management module was...
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Product
There's something wrong with the coding in Multiview ERP. We've shown Multiview how we are coding...
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Product
I don't see innovation as a major area that Multiview needs to focus on. To me, it's more of a utility....
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Culture, Relationship
There are a few things that were promised more on the sales side, and I understand that isn't...
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Value
Multiview has improved our monthly reporting packages.
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Loyalty
By using Multiview ERP, our goal was not to have to use Excel spreadsheets as much as we were using...
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Product, Value
Multiview’s goal was to reduce the time we spend doing the month-end close, and their product is...
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Product
I’m using Multiview’s financial reporting module. Previously, part of my closing process was to get...
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Product
Multiview ERP has an export feature. I used to have to export data out of our old system, convert it...
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Value
My favorite feature of Multiview ERP is the ability to pay vendors by ACH. That saves a lot of...
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Product
With Multiview ERP, the materials management side is also a big improvement over what we were doing...
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Relationship
I have an account manager that I can always call, and they have a support system. They have a...
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Relationship
We have a great client service representative from Multiview who reaches out periodically. That's...
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Relationship
If Multiview has something out there that's already canned that we are trying to do, it's fantastic....
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Relationship, Product
The transition to the newest version of the solution was honestly really easy. It functions very...
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Operations
The onboarding training was great for Multiview ERP, and the vendor showed us the day-to-day stuff....
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Product
Multiview ERP is intuitive for an accountant. If a user thinks in Excel, as most of us do, it's...
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Loyalty, Product
At first, Multiview ERP was great. I enjoyed it. I loved the flexibility of the reporting. I liked...
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Relationship
It took Multiview a long time to build out our payroll submodule. One of the reasons behind that was...
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Relationship
The new Multiview platform isn't an improvement. I can't do anything with it. It isn't supporting my...
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Loyalty, Relationship
Multiview finds great front-facing people who really want to help. The people that I work with at...
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Relationship
We are a fairly advanced user of Multiview ERP. We heavily use the related accounting data feature...
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Relationship, Product
For the most part, things have been pretty good with Multiview ERP. We do a couple of projects here...
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Product
I did not like the latest update for Multiview ERP in the beginning. I like it more now. This newest...
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Operations
We just didn’t give Multiview enough time for training. They did their best.
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Relationship
When I put in a ticket, Multiview responds right away. Some of the customer service representatives...
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Product
In Multiview ERP, we need to scan barcode labels on the products. Every supply department wants...
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Value
Multiview charges us for every little thing separately.
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Operations
Multiview’s training is not effective because it's mostly done through their videos. So when we ask...
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Relationship
It's difficult to just talk to somebody at Multiview and just get a quick answer. We start by...
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Relationship, Product
Our representative tries their best, but I don’t think that Multiview as a company is a true...
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Product, Value
We recently upgraded Multiview ERP, and it has doubled the time it takes to do things, especially...
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Value
The cloud-based version of Multiview ERP is way more expensive than the previous version.
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Relationship
Multiview's support is pretty good. In the past, the support people have been great. They're fast to...
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Operations
I think Multiview has a great Learning Lab. They really have a lot of training tools available....
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Operations, Product
The new version of Multiview ERP doesn't save our preferences the way the previous version did....
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Value
Like any software vendor, Multiview nickel-and-dimes us over licenses for every single capability....
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Loyalty, Product
The key parts that we wanted and were hoping to see in the version coming out are missing. In the IT...
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Relationship, Operations
One of the biggest issues with communication with Multiview is that we never receive emails from...
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Loyalty
I would have probably rather gone with another system because one of my team members was familiar...
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Loyalty, Product
Overall, Multiview ERP is a good product. There are definitely some shortcomings, but we also need...
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Product
The budgeting side of things is horrible. It's like Multiview never finished the product. We can't...
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Relationship
Sometimes Multiview's support is good, and sometimes it's not. Sometimes we get somebody and talk to...
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Product
Multiview ERP is a good product. There are things that we were hoping for that don't work, but the...
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Operations
Multiview is pretty responsive as far as training goes. But I haven't had good luck with the...
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Culture, Product
Areas of disappointment with Multiview ERP would be that Multiview oversold some spots that we were...
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Product
At first, we had managers updating their information in Multiview ERP, and that was a complete...
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Loyalty, Value
Multiview ERP is part of my long-term plans. I really like it. Because I don't have many staff...
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Operations
I still think Multiview doesn't understand the little bitty hospitals and how much work it takes to...
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Value
Multiview ERP is a little pricey. I like the product, but it costs a lot.
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Value
We still have a bit of a disconnect, and there are still some weaknesses of Multiview ERP that we...
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Loyalty
One of our other vendors wanted us to go with Multiview. I also have friends who use this other...
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Relationship, Product
So far, partnering with Multiview has been pretty good. It's been like drinking from a fire hose,...
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Operations
The implementation of the ERP system is the only negative experience I've had. Our balances from our...
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Product
Multiview ERP has made reporting much simpler. We previously used a different system, and Multiview...
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Operations
Multiview could have been clearer with training. Sometimes the trainers skipped through things, and...
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Relationship
Multiview’s support people are very timely, but they usually respond by sending a link to the...
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Relationship, Operations
We are able to work on projects with the vendor and get things done. I think Multiview is all in....
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Loyalty
I think there is more we could learn with Multiview ERP if the knowledge base were easier to use. We...
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Product
Occasionally, documents and columns do not load properly in Multiview. When that happens, we have to...
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Loyalty
I was a bookkeeper for years and used other systems, and they were horrible. They were very...
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Operations
I would tell other customers to make sure they have everything they need from their EHR and HR...
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Relationship
Multiview has a really good base. It seems like their team is built on accountants. The solution is...
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Product
In Multiview ERP, we like the AP workflow. If we have a simple amortization that is going to hit the...
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Product
Multiview could improve their budgeting system. I believe we have that as part of our package, but...
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Product
I would buy Multiview ERP again because our previous solution was more based on a medical...
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Product
We can't ask for what we don't know exists. We want to know whether there are things out there that...
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Relationship
Multiview's customer support department might be a little bit understaffed. Sometimes I reach out,...
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Value
The cheaper Multiview ERP can be, the better I'll feel. But overall, I think the value we're getting...
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Operations
We just came from an implementation of a different solution that was absolutely horrible, so this...
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Product, Value
In Multiview ERP, there are some enhancements that we're trying to get the vendor to make. If we...
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Operations
With Multiview ERP, we sat in on multiple video-based trainings. One thing I would have liked is the...
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Product
Multiview ERP is complex, and for the most part, it fits our needs. I’m not super happy with some of...
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Loyalty, Product
Multiview ERP is used basically for finance. We process invoices through Multiview ERP and handle...
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Operations
One thing Multiview does a lot of times if we have an issue with a particular module is tell us to...
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Relationship, Operations
We could have gotten better training from Multiview. But the support team is very good. I'm very...
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Product
I like our ability to search for and retrieve information on any different areas in the ERP tool....
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Product
We need the solution's reporting, general ledger, and A/P functionality in order to meet our...
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Product
Multiview is always updating the modules to meet the current environment and current trends. In...
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Operations
Multiview’s implementation process was difficult and poorly done. The implementation team must have...
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Operations
On the GL side, the project manager was just not engaged in the implementation process. This person...
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Product
Ever since we finally got it implemented, the software has been fantastic. The solution is easy to...
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Product
It seems like, particularly in the supply chain functions, the ability to keep non-inventory supply...
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Loyalty
We really struggled trying to choose between Multiview ERP and another solution. They were priced...
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Relationship
I have a recurring check-in with our assigned Multiview associate. They are always helpful with any...
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Relationship, Product
The access to Multiview’s client portal is something that we appreciate. We can Google what we need...
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Relationship
Multiview ERP has worked pretty well for us. It does the same thing pretty much every accounting...
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Operations
In terms of training, Multiview came up with a bunch of short videos and things that we can go...
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Product
I love Multiview. Their support is awesome. We were using a very old system before Multiview ERP...
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Relationship
I am happy with Multiview overall; my reason for not having a higher score is that I did not receive...
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Product
We have been extremely pleased with Multiview ERP. We often rely on reports and data that we can...
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Operations, Product
The system's speed is something that could be improved. I know that the system processes a lot of...
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Relationship
When it comes to support, Multiview is very responsive. We can log into their support website and...
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Product
The quality of Multiview ERP is excellent. I like just about everything about the system, including...
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Relationship
Multiview has really helped us with our month-end process since we can analyze revenue in different...
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Product
In Multiview ERP, we can look up the history of things from day one when we went live with the...
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Product, Value
Prepaid amortization in the system allows for an accounts payable clerk to tell the system how long...
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Product
We have a recurring call with our account representative, and we are always looking for ways to end...
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Product
There are some things that are very, very easy to get into and find in Multiview ERP. However, there...
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Product
Multiview ERP is happy to accept different file types, whether that is with a manual Excel upload or...
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Operations
Our implementation teams struggle because they are trying to do their best for their clients....
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Product
The only area that I have any pause or any struggles with is the reporting in Multiview ERP. If...
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Product
Multiview ERP is really intuitive and easy to use, and it is very well supported.
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Relationship
Multiview’s service is unmatched. I have never experienced anything like it. They just always win...
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Relationship, Operations
Multiview's implementation specialists are absolutely fantastic, but our front-line customer folks...
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Relationship
Multiview just did their V23 upgrade, and they listened to customer feedback for that. Some parts of...
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Value
The budget module in V23 still isn't working, and our entire facility had to do our budgets manually...
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Operations
The upgrade from V22 to V23 was a huge change to how the platform looked, to the point where all of...
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Value
Multiview charges for every little thing. Anytime I need something small, like a title changed on a...
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Operations, Product
Multiview's biggest strengths are their education and information on the system's use. The vendor...
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Product
I honestly don't have any areas of improvement for Multiview. They have done a nice job of keeping...
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Relationship
I don't work with Multiview personally, but my team works with them. I have had absolutely zero...
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Loyalty
Multiview is a preferred provider for our EHR product, and that is why we went with Multiview ERP....
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Relationship
Multiview has a super great support system to work with. I have recommended Multiview before.
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Product
The finance, general ledger, and accounts payable module in Multiview ERP has been great. When we...
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Relationship, Operations
We had some trouble when we first started with the system because there was a lot of cleanup that...
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Relationship, Operations
It is sometimes a bit difficult to find resources in the system. A lot of the time, once I am...
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Product
Multiview ERP is compatible with our EMR. Only a few systems are compatible with our EMR product for...
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Commentary Summary
Comment Type Breakout