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Multiview ERP Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CFO

Relationship, Operations

We had an integration team that helped us get everything set up. Multiview had different leads on...

Jul 2024
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(0)
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CFO

Culture

I would say Multiview doesn't keep their promises because Multiview’s motto is that they are going...

Jul 2024
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(0)
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CFO

Operations, Product

Recent upgrades and training haven't been too bad. The portal is pretty easy for end-user managers....

Jul 2024
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CFO

Relationship

We haven't talked to an account manager or anybody from Multiview in a while, so it is not like we...

Jul 2024
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CFO

Product, Value

Our outcomes have been pretty good. In our supply chain, we can place orders and cut purchase...

Jul 2024
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(0)
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CFO

Culture, Value

If I had a bigger yearly budget for this, I would probably have tried out a higher-end, different...

Jul 2024
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CFO

Product

I want better reporting. We have to build a lot of our own reports, and they are clunky. It is slow...

Jul 2024
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(0)
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CFO

Culture, Value

The biggest thing to be aware of is the vendor's pricing structure. People even told us about it...

Jul 2024
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(0)
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CFO

Relationship

Multiview has very good support. They actually call us back when they say that they are going to...

Jul 2024
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(0)
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CFO

Product

The system is generally user friendly. It is robust, and it will give us the information we need...

Jul 2024
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(0)
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CFO

Operations

The initial training that we received from Multiview was fine. We don't have ongoing training, but I...

Jul 2024
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CFO

Loyalty

Having accurate books and records that we can quickly pull vendor information from is very useful....

Jul 2024
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CFO

Value

Overall, we are very happy with Multiview. We can pay our fee in one shot, and looking at our fees...

Jul 2024
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CFO

Product

When we try to pull information from the system, there are a lot of different ways for us to search...

Jul 2024
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(0)
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Director

Product, Value

Multiview ERP is easy to use and very intuitive. It is easy for new employees to catch on right...

Jul 2024
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(0)
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Director

Relationship

Multiview’s support has been really timely. They have been able to address and answer any questions...

Jul 2024
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(0)
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CFO

Product, Value

The system's strengths are how easy it is to get data out of the system and export it to Excel and...

Jun 2024
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CFO

Operations

It would be nice if the vendor had more educational opportunities because I would really like to...

Jun 2024
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CFO

Relationship

Sometimes, the vendor's response time is a little long. Typically, when we are doing financial...

Jun 2024
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(0)
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CFO

Loyalty

The vendor is changing to a cloud-based product, and that is going to be a very costly change. We...

Jun 2024
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(0)
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CFO

Relationship, Product

When we use the vendor's customer service, we have good outcomes with our replies, and we are able...

Jun 2024
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(0)
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CFO

Loyalty

Multiview ERP isn’t part of our long-term plans. I wish it were, but I think the writing is on the...

May 2024
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CFO

Relationship

I have not seen anything proactive out of the vendor. I have been making our needs known, but no one...

May 2024
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(0)
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CFO

Relationship

I'm happy to reach out, and I do reach out to the ERP vendor's leader. It is great that their leader...

May 2024
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CFO

Loyalty

When we came to Multiview, they claimed to be healthcare specialists, and ultimately, we don't see...

May 2024
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CFO

Operations, Product

Multiview ERP is a very clunky, hard-to-use system. We have also discovered that it has no API; it...

May 2024
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(0)
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CFO

Relationship

I used to have higher satisfaction with the support staff. We could get ahold of people, and they...

May 2024
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(0)
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VP/Other Executive

Product

I haven't heard Multiview hype up anything with AI, but it would be neat if they had something...

Apr 2024
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(0)
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VP/Other Executive

Relationship

We haven't necessarily had any issues recently where we have needed to reach out to Multiview or...

Apr 2024
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(0)
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VP/Other Executive

Product

In the beginning, Multiview touted the solution as being a software program designed by accountants...

Apr 2024
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(0)
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VP/Other Executive

Product

Multiview ERP has two versions. One is the desktop version and the other is the portal. The vendor's...

Apr 2024
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(0)
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Manager

Relationship

Multiview is pretty quick to reply. The service calls I make are taken care of very promptly. If I...

Mar 2024
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Manager

Product

Having not seen any other demos, I would buy Multiview ERP. It is very user friendly. I like that I...

Mar 2024
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Director

Loyalty, Value

I’m not a fan of Multiview’s budgeting software the way it is now. But I was told that they are...

Mar 2024
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(0)
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Director

Culture, Value

When we were putting in a new workflow, we talked about it for a couple of months with the vendor....

Mar 2024
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Director

Relationship

When I send an email, the vendor's people won't answer their phones. They will tell me that they...

Mar 2024
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CFO

Relationship

I give Multiview a perfect rating in every aspect. They are fabulous. The biggest bonus of working...

Feb 2024
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(0)
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CFO

Relationship, Operations

When the 1099s changed recently, Multiview sent out an update to let us know what was coming and let...

Feb 2024
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(0)
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Manager

Relationship

In the beginning, there was frustration with Multiview ERP, but that was more of a learning thing...

Dec 2023
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(0)
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Manager

Loyalty, Product

I haven't had any issues with Multiview ERP. The interface is there, and the vendor has shown me...

Dec 2023
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(0)
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Manager

Loyalty, Product

I don't think Multiview ERP is very intuitive, and Multiview could do some work on that. A new...

Dec 2023
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Manager

Product

I like how easily data goes from Multiview ERP to Excel. I always tell people I feel like Multiview...

Dec 2023
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(0)
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Manager

Product

I would like Multiview ERP to have a full screen. I don't like the multiple screens and windows in...

Dec 2023
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(0)
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VP/Other Executive

Product

The budget module in the system is slow and clunky at best, and the length of time it takes to...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product, Value

The product's strength is the accounting piece. It is nice that we can have all of the documents...

Nov 2023
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(0)
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VP/Other Executive

Loyalty

We are going to outgrow the product. It works fine for what we use it for, but we are going to get...

Nov 2023
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(0)
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VP/Other Executive

Operations

The vendor doesn’t do any training. It would be more useful if they expanded their online education...

Nov 2023
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(0)
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Director

Loyalty, Product

Multiview ERP was purchased because of its interface capabilities with all of our other software. If...

Nov 2023
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(0)
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Director

Product

Multiview ERP’s biggest strength is individualization. It is completely customizable to the...

Nov 2023
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(0)
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Director

Product

Multiview has a support portal that I guess isn't quite complete. It doesn't give us all the tips...

Nov 2023
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(0)
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Director

Relationship

I have to contact Multiview’s support people sort of often. The support team is great at getting...

Nov 2023
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(0)
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Director

Value

Recently, we began a process with Multiview ERP that has saved us a lot of time and effort when it...

Oct 2023
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(0)
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Director

Operations

I would tell a friend who was looking at Multiview ERP to ask the vendor a lot of questions because...

Oct 2023
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(0)
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Director

Relationship

As long as something is foreseen, Multiview's timelines are spot on. The vendor follows up when they...

Oct 2023
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(0)
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Director

Relationship, Operations

Multiview is always willing to take calls. They have education information on their website that is...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Most of Multiview’s training is self-training, so we have to watch a video and then work on our test...

Oct 2023
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(0)
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VP/Other Executive

Relationship, Product

Multiview has upgraded things, but I don't think anything new has come out since we have been on the...

Oct 2023
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(0)
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VP/Other Executive

Loyalty

Multiview ERP is a high-quality product, but I don't know what the vendor's vision is. Multiview...

Oct 2023
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(0)
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VP/Other Executive

Product

Multiview ERP’s reports make it easy to reconcile accounts, and we like that. We like attaching...

Oct 2023
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(0)
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VP/Other Executive

Relationship

Multiview’s sales team is great. Their support team is also great. I don't speak to Multiview much...

Oct 2023
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(0)
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Director

Relationship

The vendor makes improvements every year to help us. I haven't seen one improvement that has hurt us...

Oct 2023
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(0)
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Director

Product

We would love for the product to get a dark mode or to be able to change colors. It has too much...

Oct 2023
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(0)
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Director

Product

The product's interoperability seems to be a little cumbersome when we are trying to integrate with...

Oct 2023
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(0)
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Director

Product

Even our department heads who approve invoices through Multiview's workflow process realize how easy...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

The customer support from Multiview is pretty good. The vendor is responsive and quick to solve...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Value

Multiview is not very good at being proactive with us, and that is because I don’t know about the...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The only thing we complain about regarding Multiview ERP is the speed. It is so slow, but there is...

Oct 2023
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(0)
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Director

Relationship, Product

When I run a report in Multiview ERP, the process doesn't take that long. Our other software puts...

Oct 2023
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(0)
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Director

Operations, Product

When we went live with Multiview ERP, we had a big paper world. Having everything one click away now...

Oct 2023
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(0)
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Director

Loyalty

I recently went to a conference that the vendor put on, and I saw a lot of possibilities for new...

Oct 2023
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(0)
 Thank you  Helpful

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Director

Relationship

Multiview has the best customer support we could ever want. The vendor is invested in their...

Oct 2023
||
(0)
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Director

Product

Our purchase order invoices are processed through our EMR, and the EMR uploads the orders into...

Oct 2023
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(0)
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Director

Product

The invoice view screen is very difficult in the system. It is hard to see and manipulate the image...

Oct 2023
||
(0)
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Director

Relationship

When I have questions, I generally shoot an email out to the support team at Multiview, and they are...

Oct 2023
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(0)
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Director

Loyalty, Product

Multiview ERP is a very powerful product for us. It is a wonderful solution. It integrates with...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

At one point, I had an issue that my contact had to talk with me over the phone to explain, and they...

Oct 2023
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(0)
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VP/Other Executive

Operations, Product

Multiview ERP is really easy to use. When I first started, I had never used it before, and I had it...

Oct 2023
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(0)
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VP/Other Executive

Product

Multiview did an update a few months ago. We used to be able to view a voucher and print it from the...

Oct 2023
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