Tegria Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
I like my go-to person at Tegria. I go to them for all of my technical needs, and if they left...
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Relationship
Everything has been going great with Tegria. I like the online system for developing a help desk...
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Loyalty, Relationship, Services
We were experiencing some disasters with our computers, so we asked our peers who they would...
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Relationship, Relationship
Tegria does a great job. Many others across our enterprise have also engaged with them. They are...
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Relationship, Relationship
Some of the Tegria representatives are remote, and sometimes our patients call and hear dogs or kids...
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Relationship, Relationship
One thing that has been helpful for us is the feedback loop with Tegria. On multiple occasions,...
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Relationship, Relationship
The primary reason we outsource our IT is that we have had staffing issues. When Tegria took over...
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Relationship, Relationship, Operations, Operations
Things have gotten better with Tegria. We still have some issues when we request access for...
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Relationship, Relationship
We have regular meetings with Tegria's group to tackle our help tickets. We can track the time it...
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
If we continue to have the problems that we are having with Tegria, we may look somewhere else.
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Services, Value
Before they were Tegria, we worked with Engage. They billed us on a monthly basis. When they became...
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Relationship, Relationship
We have been very happy with the engagement with Tegria. We have had other engagements with other...
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Relationship, Relationship
We do have an account manager with Tegria to be able to work through things and work through when we...
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Value
Tegria’s pricing has been more than fair. We have maybe had one or two instances where we have gone...
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Relationship, Relationship
Things with Tegria have been going great. They have provided excellent resources. When resources...
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Relationship, Relationship
Tegria has a lot of reliability and consistency along with a knowledge base. We know that if we need...
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Relationship, Relationship
We highly value Tegra. We don't really have a worry in terms of the bulk of work being thwarted or...
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Relationship, Relationship
We would certainly recommend Tegria. There was a very specific resource need we needed to fill based...
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Relationship
We have a good relationship with Tegria. A few months ago, our relationship was better. But a few...
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Relationship
Tegria does not consistently exceed expectations; that is not because they have been bad. A lot of...
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Relationship
We haven't used Tegria a lot to handle strategic conversations. Normally, we use the firm to execute...
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Services, Services
In addition to the support that Tegria is providing, they have a good bunch of people who have...
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Value, Value
Tegria’s focus is to keep the ship running, and they do their best at that. I have plenty of...
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Relationship, Relationship, Operations, Operations
When Tegria purchased another company, there was a rough transition because of people moving to...
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Value, Value
Tegria makes sure they charge for everything, and they are not willing to work with us on the...
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Relationship, Relationship
Tegria’s people have been very helpful and knowledgeable, and they provide us with a lot of...
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Relationship, Relationship
Our relationship with Tegria feels like a business-to-customer relationship as opposed to a...
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Relationship, Relationship
Over the years, Tegria has been a tremendous help. They walk us through processes without...
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Relationship, Relationship
The firm’s service people are fantastic. I don't have a lot of experience, but in my experience, the...
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Relationship, Relationship
In some of my more recent engagements with Tegria, I can see and feel the time it takes for...
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Loyalty, Loyalty, Relationship, Relationship
Tegria has had to learn our priorities as an organization. The firm's strategic ability has gotten...
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Relationship, Relationship
I have had interactions with several Tegria consultants, and their competencies for managing...
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Relationship, Relationship
The firm’s knowledge and prior experience stand out. The firm brings all of the ideas and...
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Relationship, Relationship
After our EHR vendor, Tegria is probably the next company that I would consider to be a true partner...
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Relationship, Relationship
Tegria's staff and consultants are very smart and know what they are doing. Tegria recognized before...
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Relationship, Relationship
Overall, our engagement with Tegria has gone really well. But there are a few things that the firm...
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Relationship
Tegria has fast responses and is willing to help out with patches and timelines. I have no qualms....
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Relationship, Relationship, Operations, Operations
Most of Tegria’s staff is knowledgeable, but we have to train them to our organization's specific...
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Relationship, Relationship
The firm’s executives are very engaged, and they always check on us and want to know how we are...
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Relationship, Relationship
One person may not know about everything in the application, and there are times when we have to...
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Relationship, Relationship
If somebody is looking to supplement their team so that the team has more time to focus on...
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Relationship, Relationship, Operations, Operations
It was bumpy getting started with Tegria in the beginning but for no other reason than we were a...
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Relationship, Relationship
We don't get a huge volume anymore through our old EMR, and Tegria has worked with us and has...
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Relationship, Relationship
I am jaded when it comes to vendors because I have been in healthcare for a long time; I have worked...
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Relationship, Relationship
From my perspective as an end user, I am lucky because I have had one consistent account manager...
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Relationship, Relationship
Tegria is exceeding the SLA because there is a small number of tickets. The firm could have let us...
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Relationship
Tegria’s strength is their partnership. We work really closely together, and they are always willing...
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Relationship, Operations
When our organization hires new people, they seem to take a bit of time to follow the processes. And...
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Relationship
We recently addressed an issue we had with some staff, and Tegria is taking a stronger step with...
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Loyalty
We looked at several firms, and some were very close to being chosen. However, we chose Tegria...
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Value, Value
The service feels expensive, but I do understand that there is a big overhead cost that goes into...
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Relationship, Relationship, Services
Tegria’s agents support multiple small clients, and our system is a little different than most. We...
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Value, Value
I don't feel nickel-and-dimed by Tegria. They meet their SLAs, and we are able to build metrics into...
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Relationship, Relationship, Services, Services
One of the things that we previously heard from our employees was that a lot of the work that they...
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Relationship, Relationship
The firm has really knowledgeable people that are working for them. When we have a gap in our...
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Relationship, Relationship, Operations, Operations
I have had some open positions because it is hard to recruit analysts for the applications we use....
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Relationship, Relationship
Every time a service ticket is closed, whether it is closed by Tegria or by my analysts, emails go...
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Loyalty, Loyalty, Relationship, Relationship
We are planning on continuing with Tegria. Coming in and out of COVID-19, there has been turnover...
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Relationship, Relationship
Tegria hears from me pretty consistently. We meet regularly, and I am extremely satisfied with the...
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Value, Value, Value
It would be nice if Tegria could bundle more services than the tier-one break fix and could take...
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Relationship, Relationship, Relationship, Value, Value, Value
Tegria supports a lot of customers with the same staff without the provider knowing they are doing...
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Relationship, Relationship, Relationship
Tegria does a really good job with the problems they can solve. But end users expect more from a...
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Relationship, Relationship, Relationship
Tegria does a good job. They meet expectations. They do what we expect them to do. Tegria is good at...
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Operations, Operations, Operations
Tegria has a good onboarding process. When the firm hires new staff, the firm takes the notes and...
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Relationship, Relationship, Relationship
Maybe this is typical, but Tegria is staffed to a particular call volume, and if they get surges,...
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Relationship, Relationship, Relationship
Tegria is very easy to work with. I was not involved in all the services Tegria provided for our...
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Operations, Operations, Operations, Services, Services, Services
The biggest improvement Tegria needs to make is a transfer of knowledge. We were left a bit out in...
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Relationship, Relationship
We meet with our help desk people from Tegria frequently, and they put a lot of effort into ensuring...
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Relationship, Relationship
We rarely have had a situation where a Tegria service desk agent is rude. We occasionally get...
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Relationship, Relationship, Relationship
Tegria has been well received. My team has appreciated having named resources that they can keep...
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Relationship, Relationship, Relationship
When a staff member doesn't work out, we can tell Tegria, and they are responsive. I can't think of...
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Relationship, Relationship, Relationship
It is hard to be perfect. While some people I work with and some parts of the application feel...
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Relationship, Operations
The managed services work well if someone has enough hours to throw at a given application, but when...
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Relationship, Relationship, Relationship
Tegria is a group that I would recommend, but the recommendation would be in full disclosure that...
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Relationship, Relationship, Relationship
As Tegria has grown and been acquired, the overall quality has gone from very specific, incredibly...
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Relationship, Relationship, Relationship, Services, Services, Services
There are a few issues with Tegria cherry-picking the tickets they work on to increase the count of...
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Relationship, Relationship, Relationship, Services, Services, Services
Tegria has helped us integrate things with our EMR, but they have done even more than that. They...
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Relationship, Relationship, Relationship
Tegria is pretty flexible. If we say that we don't need a resource anymore, even if we don’t give...
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Relationship, Relationship, Relationship
The quality of work with Tegria is always going to be exceptional. They are very open to feedback...
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Value, Value, Value
Tegria does charge for each call or ticket, but that is not anything I don't expect. Our charges are...
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Relationship, Relationship, Relationship
Tegria goes above and beyond, mostly with customer service. When we take issues to them, they...
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Operations, Operations, Operations
There was a big learning curve at first, and we had to help the firm get where they are. Tegria...
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Value, Value, Value
Tegria is a bit more pricey than most. They provide good service, and we get what we pay for, but...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Tegria does things the way we ask, but they don't fully explain how other people are doing in the...
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Loyalty, Relationship, Relationship, Relationship
We have recently engaged Tegria in a managed service arrangement. They are working with some of our...
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Relationship, Relationship, Relationship
Tegria works a certain number of tickets for each team they support at our facility, and at one...
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Relationship, Relationship, Relationship, Operations
Tegria has not been in the managed service space for long, so they are still learning. Because of...
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Operations, Operations, Operations
Tegria has a very specific scope document, and that is fabulous because it is a working document....
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Relationship, Relationship, Relationship
Tegria has been a very strong, willing partner. They do not treat us like customers. They work...
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Relationship, Relationship, Relationship
Since Bluetree became part of Tegria, most of the people have remained the same. There has been a...
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