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Nordic ERP Implementation Leadership Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Nordic could have been a better leader by engaging with their teams and getting their heads around...
Nordic didn't really engage with us at all for the first several months of the project. We started...
The ability for a firm like Nordic to do well in an environment is very dependent on what they have...
We didn't get our money's worth because we wasted a lot of money and time.
The project is behind schedule. Being behind schedule this late in the game is kind of a scary place...
The Nordic implementation team is used to working with organizations that have larger IT teams and...
The downside of Nordic is that they are extremely expensive, and they don't necessarily engage in...
We have more of a transactional relationship with Nordic. They have never approached me to have more...
Commentary Summary
Comment Type Breakout