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OmniRx Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Omnicell 2023: Understanding Customers’ Outlook on New Managed Services Model
Omnicell 2023:
Understanding Customers’ Outlook on New Managed Services Model
September 2023
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Director

Product

Whoever designed OmniRx actually paid attention to the people who had to use it and to the things...

Apr 2024
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Director

Relationship, Operations, Product

I would like a heads-up when and not after Omnicell does updates. The last time I asked about...

Apr 2024
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Director

Relationship

If we ask Omnicell a question, they will resolve things, though they may not do it quickly. We can...

Apr 2024
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Director

Culture, Value

The only thing I can say about Omnicell is what we had was working absolutely beautifully, and they...

Apr 2024
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Director

Operations, Product

OmniRx walks us through the system. The system displays on the screen everything we are supposed to...

Apr 2024
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Director

Relationship, Operations

Omnicell doesn’t always keep us up-to-date on how to get our updates.

Apr 2024
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Manager

Relationship, Operations

Over the last several years, I have noticed the turnaround time on customer support tickets from...

Dec 2023
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Manager

Product, Value

The automated dispensing cabinets serve their function as intended. The durability of the cabinets...

Dec 2023
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