OmniRx Comments

 

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User Commentary

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VP/Other Executive

Relationship

For the most part, Omnicell keeps their promises. For a vendor of our size, there are some instances...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

The charges are evolving and changing. In the past, Omnicell didn’t charge for every little thing....

Dec 2019
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VP/Other Executive

Functionality and Upgrades

The product quality is changing. The newer Omnicell XT Automated Dispensing Cabinets appear to be a...

Dec 2019
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VP/Other Executive

Interfacing and Integration

Omnicell has made hardware changes, so they are delivering new technology from a software...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

The cost is going higher and higher, but not a lot of new value is being added in terms of...

Dec 2019
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Manager

Functionality and Upgrades

Our recent upgrades went well. The whole process was quick and well organized. Omnicell had a plan...

Dec 2019
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Manager

Functionality and Upgrades

The biggest issue we have with the product is that the dose unit field is limited to five...

Dec 2019
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Manager

Service and Support

Omnicell's support people respond in a timely way. There aren't a lot of things we have to open...

Dec 2019
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Director

Functionality and Upgrades

Omnicell cabinets are really good, and they help to keep all of our medications well organized. They...

Sep 2019
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Director

Functionality and Upgrades

I would like to see Omnicell improve the cabinets' ease of use. I think their products are pretty...

Sep 2019
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Director

Implementation and Training

Omnicell's training is great and really user friendly. They have all kinds of online manuals and...

Sep 2019
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Manager

Other Observations & Comments

Omnicell bought Aesynt, and we have historically been an Aesynt customer, so we have prepared for...

Apr 2019
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Manager

Future Outlook

We know at some point Omnicell will discontinue the Aesynt software, so we are just trying to...

Apr 2019
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Manager

Future Outlook

We are moving to Omnicell's newer cabinets, and we have had good luck with that transition. Omnicell...

Apr 2019
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Manager

Functionality and Upgrades

Omnicell's product is user friendly, but its ease of use will never be perfect because technology...

Mar 2019
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Manager

Functionality and Upgrades

The strength of the OmniRx system is that it keeps track of the medications appropriately. After our...

Mar 2019
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Manager

Technology

One of the system's weaknesses is the heat that it produces. I don't know whether Omnicell is able...

Mar 2019
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Manager

Technology

The new products with the OmniRx system are 30% bigger. Narcotics are a lot easier to count where...

Mar 2019
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Director

Service and Support

Omnicell’s service department is good. Our service contact comes out and takes care of things. The...

Mar 2019
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Director

Technology

We have had nothing but problems with the cabinets. They were supposed to be top of the line. They...

Mar 2019
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Director

Relationship

We haven’t seen anyone from Omnicell except the service person. No one has come to visit us since we...

Mar 2019
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Director

ROI / Cost (care and feeding)

Once we signed the contract, we were good to go. But if we want to update or upgrade, Omnicell will...

Mar 2019
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Manager

Interfacing and Integration

We would like better integration for receiving and displaying orders. OmniRx doesn’t work very well...

Mar 2019
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Manager

ROI / Cost (care and feeding)

Omnicell nickel-and-dimes us a little bit with certain cabinet parts and other things. When our...

Mar 2019
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Analyst/Coordinator

Functionality and Upgrades

OmniRx is easy to use, and the databases are easy to use as well. I think OmniRx is easy for the end...

Mar 2019
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Analyst/Coordinator

Interfacing and Integration

I wish OmniRx had a shared database with their other products.

Mar 2019
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Analyst/Coordinator

Relationship

We are very happy with our Omnicell service technician that comes out to help us. This person...

Mar 2019
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Director

Technology

I was really disappointed in Omnicell's service last year, and it hasn’t necessarily gotten any...

Mar 2019
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Director

Implementation and Training

Omnicell has stepped up their game with their website and their training. We actually just...

Mar 2019
 Helpful

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Director

Service and Support

When we call Omnicell, their people sometimes take a little bit of time on the phone to navigate and...

Mar 2019
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Director

Functionality and Upgrades

The cabinets don't have all of the functionality that I would like to see based on my experience...

Mar 2019
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Director

Relationship

We have to reach out to Omnicell. They don't reach out to us unless they are trying to sell something....

Mar 2019
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Director

Service and Support

We have a fantastic support person from Omnicell who made sure to find a new brain for our vault so...

Mar 2019
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Director

Relationship

When Omnicell acquired Aesynt, the vendor changed some of their management philosophy at certain...

Mar 2019
 Helpful

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Director

Service and Support

We don't have the latest, greatest version of OmniRx. If we want the latest and greatest version, we...

Mar 2019
 Helpful

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Director

Other Observations & Comments

It would be nice if Omnicell could come up with the best package for me and if I could I stay with...

Jan 2019
 Helpful

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Director

Other Observations & Comments

Omnicell made a big deal about having great market share. Because software is continually improving,...

Jan 2019
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Director

ROI / Cost (care and feeding)

I feel like I pay a lot of money for every interface with Omnicell. I pay interface fees for all our...

Jan 2019
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Director

Other Observations & Comments

OmniRx is expensive, but all of the products out there are about the same price. In a way, they are...

Dec 2018
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Director

Other Observations & Comments

We have had OmniRx for over 10 years, and I don’t see too many ups and downs. Nothing really raises...

Dec 2018
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Director

Sales and Contracting

There are some hidden things that Omnicell didn’t disclose and that we discovered later. The tool...

Dec 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are updating all of our cabinets, and many of the things that we thought needed improvement are...

Dec 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Two big positives for the OmniRx would be patient safety and drug security. The product also...

Dec 2018
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VP/Other Executive

Other Observations & Comments

We are trying to get Omnicell to revitalize our region. It is important to have a local user group...

Dec 2018
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VP/Other Executive

Interfacing and Integration

Omnicell has done a good job making different solutions work together seamlessly. The IV packaging...

Dec 2018
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VP/Other Executive

Interfacing and Integration

The EMR integration with OmniRX isn't optimal yet. EMR vendors don't allow bidirectional...

Dec 2018
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VP/Other Executive

Relationship

Omnicell has been really good for us. They have become creative with their contracting, and they...

Dec 2018
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VP/Other Executive

ROI / Cost (care and feeding)

Omnicell is a fair negotiator on prices for new cabinets. We don't pay more than the prices we agree...

Dec 2018
 Helpful

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Analyst/Coordinator

Service and Support

Omnicell doesn’t do preventative maintenance, though they are on call whenever we need them.

Dec 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Omnicell is pretty consistent. Their hardware and software are pretty good all around. I wouldn’t...

Dec 2018
 Helpful

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Manager

Service and Support

Omnicell did have a wave of proactivity, but that wave was almost a blip on the radar. They have not...

Dec 2018
 Helpful

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Director

Technology

We decided to just shift over to Omnicell and have two systems working against three systems. So...

Oct 2018
 Helpful

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Director

Functionality and Upgrades

We are satisfied with the performance of the OmniRx product. It is meeting our requirements and...

Aug 2018
 Helpful

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Director

Service and Support

Omnicell responds to us and provides good support.The initial training wasn’t very good. Things have...

Aug 2018
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Director

Service and Support

We rarely hear from our representative until it is time to renew the contract. We have to seek out...

Jun 2018
 Helpful

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Director

Other Observations & Comments

I don’t know whether Omnicell is part of our long-term plans. When customers renew their cabinet...

Jun 2018
 Helpful

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Director

Implementation and Training

The selfish part of me wants to buy this product again when our lease ends because it is easy to...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

We have become more used to using the Omnicell software, so we have become more proficient. Overall,...

Jun 2018
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Director

Service and Support

Overall, Omnicell provides excellent service. They quickly deal with our issues in an expert manner....

Jun 2018
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Director

Technology

The dispensers are reliable and easy to use. They are fast and accurate, and our staff members like...

Jun 2018
 Helpful

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Director

Service and Support

I really like the OmniRx. It is much better than our other tools here. It is a pleasure to work with...

May 2018
 Helpful

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Director

Functionality and Upgrades

I can trust the data I get from the OmniRx, and I love using the tool. It is a great tool to...

May 2018
 Helpful

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Director

Sales and Contracting

I got my money’s worth for what I paid, and I received everything promised on time. Everything was...

May 2018
 Helpful

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Director

Functionality and Upgrades

OmniRx works pretty well. I have not had any complaints from the nurses who use it. Every once in a...

May 2018
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Director

Relationship

Omnicell is amazing at being reliable. I see someone from Omnicell about once a quarter. The product...

May 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Omnicell tends to nickel-and-dime us, especially when we purchase new equipment. There seems to be a...

May 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product has a lot of great features. Omnicell always has a great vision, but they falter on the...

May 2018
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Manager

Functionality and Upgrades

One thing I like about the OmniRx is that there is less loading and unloading for medications that...

Apr 2018
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Manager

Technology

We have issues with our OmniRx scanners; they do not really hold up well. There needs to be some...

Apr 2018
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Director

Technology

Omnicell’s technology and hardware are pretty foolproof. We have never had any problems with them....

Apr 2018
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Director

Interfacing and Integration

We have always been successful with products from Omnicell. The Anywhere RN product was fabulous...

Apr 2018
 Helpful

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Director

Interfacing and Integration

Omnicell keeps finding new and better ways to do things. The vault for narcotics wasn’t very great...

Apr 2018
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Director

Relationship

Omnicell keeps promises for the most part. We have had some issues regarding contracting after...

Mar 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Omnicell is pretty good about not nickel-and-diming. They are always letting us know about new...

Mar 2018
 Helpful

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Director

Other Observations & Comments

The main problem with the OmniRx is it doesn’t interface with our EMR seamlessly. That interface...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

Omnicell’s reporting system is lacking a little bit in terms of readability. There are different...

Mar 2018
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Manager

Functionality and Upgrades

We implemented the OmniRx, which holds 90% of our medications. It is a perpetual inventory, so when...

Mar 2018
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Manager

Implementation and Training

Omnicell has been awesome with the training. When we upgrade, I want to go bigger. We were wondering...

Mar 2018
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Manager

Technology

We hate the vertical coil dispensers. They get jammed and are a pain to load. If they aren't...

Mar 2018
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Manager

Functionality and Upgrades

Omnicell is not good about giving us upgrades without some catch. We were on a super old version of...

Mar 2018
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Analyst/Coordinator

Technology

Some of the new features are good. The shelving now has better lighting. When a bin is picked, there...

Mar 2018
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Analyst/Coordinator

Technology

Omnicell is lacking in their safety features. They used to be safety leaders; now their products are...

Mar 2018
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Analyst/Coordinator

Technology

Omnicell's supply customers can’t use the small bins for their IV bags, so Omnicell is supposedly...

Mar 2018
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Analyst/Coordinator

Technology

The scanner reads things better. Instead of having to plug in a cable, the scanner is all one piece....

Mar 2018
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Analyst/Coordinator

Technology

Omnicell changed the return bins so that they open from the front, not just from the side. So if the...

Mar 2018