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Commentary Summary
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User Commentary
Director
Functionality and Upgrades
The ROBOT-Rx has been meeting expectations. We finally got things dialed in after a while. There was...
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Director
ROI / Cost (care and feeding)
The quality of support is good. However, the vendor can get away with high pricing because there...
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Director
Functionality and Upgrades
The ROBOT-Rx is a great tool. The only issue we have is with its reliability. The ROBOT-Rx can be...
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Director
Technology
The solution has definitely worked for a long period of time. But we are in an environment where...
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Manager
Service and Support
I have a weekly meeting with an Omnicell team where we work through things and collaborate on any...
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Manager
Technology
Omnicell hasn't been delivering new technology with the product because it is going to be sunsetted....
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Manager
Service and Support
The ROBOT-Rx has been really good. Omnicell is proactive with maintenance. They go through the whole...
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Manager
Functionality and Upgrades
We have looked at other robots but have stayed with the ROBOT-Rx because it is so solid. The...
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Manager
Service and Support
The vendor has definitely reached out on numerous occasions to see what they could do to help assist...
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Manager
Relationship
Omnicell's support is very receptive. The support people are very quick. Within a couple of hours of...
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Manager
ROI / Cost (care and feeding)
I would definitely recommend Omnicell. Their products are very easy to use, and they have great...
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Director
Service and Support
The worker who fixes the robot and does preventative maintenance is absolutely incredible. The...
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Director
Sales and Contracting
Going through the process of buying new technology is absolutely horrific. Ominicell is absolutely...
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Director
Functionality and Upgrades
Our experience with Omnicell has been good. The robot is breaking down a little more than it used...
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Director
Other Observations & Comments
The vendor avoids charging for every little thing associated with the robot. When Omnicell took...
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Manager
Implementation and Training
For the training, Omnicell has a lot of documents online, but they are not very concise. It is hard...
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Manager
Functionality and Upgrades
The ROBOT-Rx is lacking with expiration dates. It just stacks things on the rod, so we don't...
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Manager
Service and Support
The service for the ROBOT-Rx is good. Omnicell is on top of things. If we are down, our contact can...
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Manager
Implementation and Training
I was super happy with the implementation because I was new in my automation role and Omnicell took...
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Manager
Functionality and Upgrades
The robot does exactly what Omnicell said it would do. It is great, and it is going to last for a...
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Manager
Functionality and Upgrades
We are so accustomed to using the ROBOT-Rx because we have had the it for so long, but the labels...
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Director
Functionality and Upgrades
The product has been pretty good at driving tangible outcomes. I think it is a bit complex, but over...
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VP/Other Executive
Relationship
I feel like Omnicell has kept their promises. We have a good relationship with them. There is a...
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VP/Other Executive
ROI / Cost (care and feeding)
When it comes to Omnicell avoiding charging for every little thing, they were up front about our...
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Director
Technology
It is really interesting that the ROBOT-Rx is DOS based. The product works, but it doesn’t work with...
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Director
Future Outlook
It is going to take a while to move away from the ROBOT-Rx, but that is what we plan to do. We will...
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