Commentary Summary
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User Commentary
Functionality and Upgrades
We have had issues with keeping the medication velocity movements updated in ROBOT-Rx. The velocity...
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Lessons Learned
The product is a legacy product and is being phased out. The product is functional and does what it...
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Lessons Learned
I would tell someone who is looking at using the product to do their homework. Just like when people...
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Implementation and Training
There is no training provided by the vendor. That is all handled by us. I would love some quick...
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Service and Support
The amount of downtime we had at the beginning of this year was frankly unacceptable. We continue to...
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Technology
Our ROBOT-Rx is very much out-of-date, and it is going away for us. It is a very old model. I would...
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Future Outlook
The ROBOT-Rx is being phased out, but we would buy the ROBOT-Rx again if it were available. I don’t...
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ROI / Cost
The charges in the service agreement have been pretty inclusive.
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Service and Support
The thing I like the most about the ROBOT-Rx is that we have a technician that comes to do proactive...
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Future Outlook
There are a lot of legacy data and things that are no longer supported, but they stay in the...
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Implementation and Training
The vendor has been switching everything over to the myOmnicell support portal, and there is not a...
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