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Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ROBOT-Rx Comments
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KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

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User Commentary

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Director

Functionality and Upgrades

The ROBOT-Rx has been meeting expectations. We finally got things dialed in after a while. There was...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The quality of support is good. However, the vendor can get away with high pricing because there...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The ROBOT-Rx is a great tool. The only issue we have is with its reliability. The ROBOT-Rx can be...

Oct 2020
(0)
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 or  to see details.

Director

Technology

The solution has definitely worked for a long period of time. But we are in an environment where...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I have a weekly meeting with an Omnicell team where we work through things and collaborate on any...

Sep 2020
(0)
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 or  to see details.

Manager

Technology

Omnicell hasn't been delivering new technology with the product because it is going to be sunsetted....

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The ROBOT-Rx has been really good. Omnicell is proactive with maintenance. They go through the whole...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have looked at other robots but have stayed with the ROBOT-Rx because it is so solid. The...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor has definitely reached out on numerous occasions to see what they could do to help assist...

May 2020
(0)
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 or  to see details.

Manager

Relationship

Omnicell's support is very receptive. The support people are very quick. Within a couple of hours of...

Apr 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I would definitely recommend Omnicell. Their products are very easy to use, and they have great...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

The worker who fixes the robot and does preventative maintenance is absolutely incredible. The...

Apr 2020
(0)
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 or  to see details.

Director

Sales and Contracting

Going through the process of buying new technology is absolutely horrific. Ominicell is absolutely...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Our experience with Omnicell has been good. The robot is breaking down a little more than it used...

Apr 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

The vendor avoids charging for every little thing associated with the robot. When Omnicell took...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

For the training, Omnicell has a lot of documents online, but they are not very concise. It is hard...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The ROBOT-Rx is lacking with expiration dates. It just stacks things on the rod, so we don't...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

The service for the ROBOT-Rx is good. Omnicell is on top of things. If we are down, our contact can...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

I was super happy with the implementation because I was new in my automation role and Omnicell took...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The robot does exactly what Omnicell said it would do. It is great, and it is going to last for a...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are so accustomed to using the ROBOT-Rx because we have had the it for so long, but the labels...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product has been pretty good at driving tangible outcomes. I think it is a bit complex, but over...

Mar 2020
(0)
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VP/Other Executive

Relationship

I feel like Omnicell has kept their promises. We have a good relationship with them. There is a...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When it comes to Omnicell avoiding charging for every little thing, they were up front about our...

Mar 2020
(0)
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 or  to see details.

Director

Technology

It is really interesting that the ROBOT-Rx is DOS based. The product works, but it doesn’t work with...

Mar 2020
(0)
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 or  to see details.

Director

Future Outlook

It is going to take a while to move away from the ROBOT-Rx, but that is what we plan to do. We will...

Mar 2020
(0)
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 or  to see details.

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