ROBOT-Rx Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:02:12 PM and Model.EvProductId = 646

Commentary Summary

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User Commentary

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Manager

Service and Support

I have a weekly meeting with an Omnicell team where we work through things and collaborate on any...

Sep 2020
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Manager

Technology

Omnicell hasn't been delivering new technology with the product because it is going to be sunsetted....

Sep 2020
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Manager

Service and Support

The ROBOT-Rx has been really good. Omnicell is proactive with maintenance. They go through the whole...

Jun 2020
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Manager

Functionality and Upgrades

We have looked at other robots but have stayed with the ROBOT-Rx because it is so solid. The...

Jun 2020
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Manager

Service and Support

The vendor has definitely reached out on numerous occasions to see what they could do to help assist...

May 2020
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Manager

Relationship

Omnicell's support is very receptive. The support people are very quick. Within a couple of hours of...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I would definitely recommend Omnicell. Their products are very easy to use, and they have great...

Apr 2020
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Director

Service and Support

The worker who fixes the robot and does preventative maintenance is absolutely incredible. The...

Apr 2020
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Director

Sales and Contracting

Going through the process of buying new technology is absolutely horrific. Ominicell is absolutely...

Apr 2020
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Director

Functionality and Upgrades

Our experience with Omnicell has been good. The robot is breaking down a little more than it used...

Apr 2020
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Director

Other Observations & Comments

The vendor avoids charging for every little thing associated with the robot. When Omnicell took...

Apr 2020
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Manager

Implementation and Training

For the training, Omnicell has a lot of documents online, but they are not very concise. It is hard...

Apr 2020
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Manager

Functionality and Upgrades

The ROBOT-Rx is lacking with expiration dates. It just stacks things on the rod, so we don't...

Apr 2020
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Manager

Service and Support

The service for the ROBOT-Rx is good. Omnicell is on top of things. If we are down, our contact can...

Apr 2020
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Manager

Implementation and Training

I was super happy with the implementation because I was new in my automation role and Omnicell took...

Apr 2020
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Manager

Functionality and Upgrades

The robot does exactly what Omnicell said it would do. It is great, and it is going to last for a...

Apr 2020
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Manager

Functionality and Upgrades

We are so accustomed to using the ROBOT-Rx because we have had the it for so long, but the labels...

Apr 2020
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Director

Functionality and Upgrades

The product has been pretty good at driving tangible outcomes. I think it is a bit complex, but over...

Mar 2020
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VP/Other Executive

Relationship

I feel like Omnicell has kept their promises. We have a good relationship with them. There is a...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

When it comes to Omnicell avoiding charging for every little thing, they were up front about our...

Mar 2020
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Director

Technology

It is really interesting that the ROBOT-Rx is DOS based. The product works, but it doesn’t work with...

Mar 2020
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Director

Future Outlook

It is going to take a while to move away from the ROBOT-Rx, but that is what we plan to do. We will...

Mar 2020
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Manager

Future Outlook

I would buy the ROBOT-Rx again. I have been happy with it. Purchasing this product depends on the...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Omnicell is a good company with a good product. Omnicell avoids charging for every little thing....

Jan 2020
 Helpful

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Manager

Sales and Contracting

Omnicell has a lot of new products. We have been in the market for a lot of those, but Omnicell has...

Jan 2020
 Helpful

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Manager

Service and Support

Omnicell's support has been very poor. It is difficult to get ahold of someone, and there is a...

Jan 2020
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Manager

Other Observations & Comments

Omnicell excels at the centralized things, whereas other vendors excel at the decentralized things...

Jan 2020
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Physician

Technology

We have had our issues with the ROBOT-Rx breaking down a lot. Random things have broken each time....

Dec 2019
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Physician

Lessons Learned

We mostly have issues because of the way we interfaced the ROBOT-Rx with our EMR, so there are a lot...

Dec 2019
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Physician

ROI / Cost (care and feeding)

The pricing for the ROBOT-Rx is fair, and we are getting good value out of it. We are working with...

Dec 2019
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Physician

Service and Support

Omnicell is very responsive in terms of support, so I have been grateful for that. The technical...

Dec 2019
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Manager

Other Observations & Comments

We have been using the robot for so long that it has been stable, and we haven't really upgraded it....

Dec 2019
 Helpful

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Manager

Technology

We have regular, preventative maintenance from Omnicell, and our service technicians have been...

Dec 2019
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Manager

Service and Support

Omnicell has acquired the product, and sometimes we seem to get newer support people on the phone...

Dec 2019
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Manager

Relationship

Our representative was let go, and we were never notified. It took quite a lot of phone calls to...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

We send more medications on time with the way we have set up the product. We can return things that...

Dec 2019
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Manager

ROI / Cost (care and feeding)

We have used the robot very efficiently. I know some places that use their automated cabinet to...

Dec 2019
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Manager

Future Outlook

ROBOT-Rx isn't part of our long-term plans because Omnicell is sunsetting the robot, and they have a...

Dec 2019
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Director

Functionality and Upgrades

The ROBOT-Rx is solid. We had to get it because our previous robot was at its end of life. The...

Oct 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

After we got through the implementation of the ROBOT-Rx and the newness of it, we started to...

Aug 2019
 Helpful

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Analyst/Coordinator

Technology

The ROBOT-Rx has had a lot of problems. The product has broken down a lot and has been having...

Aug 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are changing how we do the workflow, and that has to be very specific when we are including a...

Aug 2019
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Analyst/Coordinator

Relationship

Another vendor sold the ROBOT-Rx, and we felt like that vendor didn't keep their promises. That...

Aug 2019
 Helpful

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Manager

Other Observations & Comments

The current ROBOT-Rx is being replaced by the newer Omnicell robots, so we won’t be using the...

Apr 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I manage the contracting components, and I would say that there aren’t any hidden charges that we...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

We have had a few instances of downtime, but the tool is pretty good.

Apr 2019
 Helpful

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Analyst/Coordinator

Technology

The robot has been fairly reliable. Out of all our automation pieces, it is always on the lower end...

Apr 2019
 Helpful

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Analyst/Coordinator

Future Outlook

The robot has been a big improvement in our pharmacy practice, and I am sad that we are moving away...

Apr 2019
 Helpful

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Analyst/Coordinator

Service and Support

The one big problem I have noticed is that with the transition to Omnicell, the vendor has been...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

The robot really enables the pharmacists to decentralize, and that has made their jobs much easier...

Apr 2019
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Analyst/Coordinator

Functionality and Upgrades

Before we had the robot, the pharmacists did all the order entries in the pharmacy. They would sit...

Apr 2019
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Director

Technology

The ROBOT-Rx is very accurate. We have a few instances of downtime that occur every once in a while,...

Apr 2019
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Manager

Functionality and Upgrades

The ROBOT Rx has done a great job of inventory management and compliance management. We typically...

Mar 2019
 Helpful

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Manager

Technology

For some reason, the system goes down several times per month, and that affects our routine operations....

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The biggest benefit of the ROBOT-Rx is the accuracy with medications. The product cuts down the time...

Mar 2019
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Manager

Technology

The functionality for unit dosing uses old technology. There is much better technology on the market...

Mar 2019
 Helpful

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Manager

Interfacing and Integration

The ROBOT-Rx integrates well with our EMR. We haven't really had any issues with integration.

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The ROBOT-Rx is an excellent product. It fills very efficiently, and we don't have too many...

Mar 2019
 Helpful

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Director

Functionality and Upgrades

The ROBOT-Rx is a good, but very basic, automated dispensing system. There are a few areas of the...

Mar 2019
 Helpful

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Director

Technology

The ROBOT-Rx has served its purpose, but it is older technology. The ROBOT-Rx is loud and takes up a...

Mar 2019
 Helpful

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Director

Service and Support

Omnicell’s service is first-class and extremely timely. Nobody else can beat it. The support people...

Dec 2018
 Helpful

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Director

Technology

When we bought the robot, a pharmacist said that I was just trying to get rid of the pharmacists....

Dec 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Because we have the robot, I can divert pharmacists to the floors to educate people about their...

Dec 2018
 Helpful

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Director

Future Outlook

We have had the robot for many years, and people still ask whether it is new. It isn’t, of course,...

Dec 2018
 Helpful

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Director

Technology

The ROBOT-Rx is the best machine I have.

Nov 2018
 Helpful

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Director

Technology

Occasionally, the machine will drop a medication when it is restocking. That isn’t bad, but I don’t...

Nov 2018
 Helpful

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Director

Service and Support

I am happy with the service I get from Omnicell. My representative is really great, responsive, and...

Nov 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Omnicell didn’t promise that I wouldn’t have to keep rebuying things from them, so they didn’t break...

Nov 2018
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Manager

Service and Support

I don’t configure our robot because we entered into an agreement. A technician from Omnicell stays...

Nov 2018
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Manager

Technology

We have had the ROBOT-Rx product for many years, and we have relied on it heavily because we have a...

Nov 2018
 Helpful

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Manager

Technology

The stability of the ROBOT-Rx unit has been proven. We can rest assured that our products are...

Nov 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

The ROBOT-Rx is doing well. Our implementation was a little rough. We went with the new linear robot...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There aren’t many upgrades each year. Omnicell says they release two upgrades, but I don’t think I...

Nov 2018
 Helpful

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Analyst/Coordinator

Technology

Omnicell spent time on-site helping us set up the robot. They would fix one thing, and something...

Nov 2018
 Helpful

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Analyst/Coordinator

Technology

The robot’s packaging solution could be improved. Omnicell uses PACMED as their packaging solution....

Nov 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The robot basically replaces four pharmacists and four technicians in terms of the manual-fill...

Nov 2018
 Helpful

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Analyst/Coordinator

Lessons Learned

I would recommend that another organization outline with Omnicell what their expectations are and...

Nov 2018
 Helpful

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Director

Functionality and Upgrades

We got a new ROBOT-Rx over a year ago, but it is the same machine. It is just newer. There are fancy...

Jul 2018
 Helpful

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Director

Relationship

We had some challenges with the machine at first. But those problems seem to be worked out now. It...

Jul 2018
 Helpful

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Director

Functionality and Upgrades

The ROBOT-Rx is easy to keep stocked, and we have almost no expired medications. Via the reporting...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

The machine has a very good tracking log for dispensed medications that can quickly show us when,...

Jun 2018
 Helpful

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Director

Functionality and Upgrades

The ROBOT-Rx product is an excellent dispensing system, and our pharmacists all have confidence in...

Jun 2018
 Helpful

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Director

Technology

We upgraded the ROBOT-Rx a few years ago. We have had multiple problems with the conveyor belt and...

May 2018
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Manager

Technology

With the ROBOT-Rx, the sheer volume of what we can move is great. We have multiple machines and can...

May 2018