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Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ROBOT-Rx Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

Functionality and Upgrades

The ROBOT-Rx has been meeting expectations. We finally got things dialed in after a while. There was...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The quality of support is good. However, the vendor can get away with high pricing because there...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The ROBOT-Rx is a great tool. The only issue we have is with its reliability. The ROBOT-Rx can be...

Oct 2020
(0)
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 or  to see details.

Director

Technology

The solution has definitely worked for a long period of time. But we are in an environment where...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I have a weekly meeting with an Omnicell team where we work through things and collaborate on any...

Sep 2020
(0)
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Manager

Technology

Omnicell hasn't been delivering new technology with the product because it is going to be sunsetted....

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

The ROBOT-Rx has been really good. Omnicell is proactive with maintenance. They go through the whole...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have looked at other robots but have stayed with the ROBOT-Rx because it is so solid. The...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor has definitely reached out on numerous occasions to see what they could do to help assist...

May 2020
(0)
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 or  to see details.

Manager

Relationship

Omnicell's support is very receptive. The support people are very quick. Within a couple of hours of...

Apr 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I would definitely recommend Omnicell. Their products are very easy to use, and they have great...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

The worker who fixes the robot and does preventative maintenance is absolutely incredible. The...

Apr 2020
(0)
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 or  to see details.

Director

Sales and Contracting

Going through the process of buying new technology is absolutely horrific. Ominicell is absolutely...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Our experience with Omnicell has been good. The robot is breaking down a little more than it used...

Apr 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

The vendor avoids charging for every little thing associated with the robot. When Omnicell took...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

For the training, Omnicell has a lot of documents online, but they are not very concise. It is hard...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The ROBOT-Rx is lacking with expiration dates. It just stacks things on the rod, so we don't...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

The service for the ROBOT-Rx is good. Omnicell is on top of things. If we are down, our contact can...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

I was super happy with the implementation because I was new in my automation role and Omnicell took...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The robot does exactly what Omnicell said it would do. It is great, and it is going to last for a...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We are so accustomed to using the ROBOT-Rx because we have had the it for so long, but the labels...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The product has been pretty good at driving tangible outcomes. I think it is a bit complex, but over...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

I feel like Omnicell has kept their promises. We have a good relationship with them. There is a...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

When it comes to Omnicell avoiding charging for every little thing, they were up front about our...

Mar 2020
(0)
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 or  to see details.

Director

Technology

It is really interesting that the ROBOT-Rx is DOS based. The product works, but it doesn’t work with...

Mar 2020
(0)
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 or  to see details.

Director

Future Outlook

It is going to take a while to move away from the ROBOT-Rx, but that is what we plan to do. We will...

Mar 2020
(0)
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 or  to see details.

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