ROBOT-Rx
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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VP/Other Executive

The ROBOT-Rx is being phased out, but we would buy the ROBOT-Rx again if it were available. I don’t...

Apr 2022
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VP/Other Executive

The charges in the service agreement have been pretty inclusive.

Apr 2022
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Manager

The thing I like the most about the ROBOT-Rx is that we have a technician that comes to do proactive...

Mar 2022
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Manager

There are a lot of legacy data and things that are no longer supported, but they stay in the...

Mar 2022
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Manager

The vendor has been switching everything over to the myOmnicell support portal, and there is not a...

Mar 2022
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Manager

Omnicell does not avoid charging us. We are nickel-and-dimed to death.

Sep 2021
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Manager

My satisfaction with Omnicell has gone down, and I don’t expect that to change. We don’t upgrade the...

Sep 2021
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Manager

The ROBOT-Rx is a great system for the needs of the hospital. We adopted the system years ago....

Sep 2021
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Manager

Some of our Omnicell robots are actually semiantiquated. The fact that we are going to get the new...

Sep 2021
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Manager

Omnicell’s support for the ROBOT-Rx is probably just as bad as their support for another product,...

Sep 2021
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Analyst/Coordinator

We have a new team that we are working with from Omnicell that is a lot better about not promising...

Sep 2021
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Analyst/Coordinator

Omnicell is more hands on and attentive than they were in the past. They try to prevent things...

Sep 2021
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Analyst/Coordinator

The ROBOT-Rx is an efficient solution. Depending on the state, it can reduce the need for the...

Sep 2021
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Analyst/Coordinator

We do all our own training, so we don’t rely on Omnicell for that. They offer a training...

Sep 2021
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Director

Omnicell does preventive maintenance, but we have to call that out for them and schedule it. When...

Sep 2021
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Director

Omnicell’s sales team does a good job of selling, but when it comes to implementation, they can do a...

Sep 2021
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Manager

My frustrations with Omnicell typically stem from downtime where operations get interrupted. The...

Sep 2021
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Manager

We are having some issues with the ROBOT-Rx’s envelope system, and they have been going on for a...

Sep 2021
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Manager

We are leaving Omnicell. A lot of our software updates for the ROBOT-Rx never really went through....

Sep 2021
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Manager

Omnicell is not living up to their promises. Generally, when we are working with Omnicell, it is...

Sep 2021
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Manager

The ROBOT-Rx is really straightforward. It is really simple to use. The issue is just downtime. When...

Sep 2021
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Manager

There is no proactive support. The only time we hear from Omnicell is when we are having an issue...

Sep 2021
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Manager

The ROBOT-Rx has been a workhorse. We do over a million doses a year on it, and it has minimal...

Jul 2021
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Manager

ROBOT-Rx is in a steady state. We have used the product for a long time, and the system is a...

May 2021
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Manager

One of our robots is aging, but that is expected. It performs exactly like it should. I wish it had...

May 2021
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Manager

The support is great for the product. We aren’t just left out in the dark with it. We have someone...

May 2021
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Manager

The system functions well. It is very stable and really reliable. The interoperability functions...

May 2021
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Manager

The IV robot is a robotic arm; every vial and pill size is different, so the system requires very...

May 2021
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Manager

There are videos, so we don’t need any additional training; we are able to train just fine on those...

May 2021
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