ROBOT-Rx
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
The ROBOT-Rx is being phased out, but we would buy the ROBOT-Rx again if it were available. I don’t...
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The charges in the service agreement have been pretty inclusive.
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The thing I like the most about the ROBOT-Rx is that we have a technician that comes to do proactive...
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There are a lot of legacy data and things that are no longer supported, but they stay in the...
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The vendor has been switching everything over to the myOmnicell support portal, and there is not a...
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Omnicell does not avoid charging us. We are nickel-and-dimed to death.
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My satisfaction with Omnicell has gone down, and I don’t expect that to change. We don’t upgrade the...
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The ROBOT-Rx is a great system for the needs of the hospital. We adopted the system years ago....
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Some of our Omnicell robots are actually semiantiquated. The fact that we are going to get the new...
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Omnicell’s support for the ROBOT-Rx is probably just as bad as their support for another product,...
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We have a new team that we are working with from Omnicell that is a lot better about not promising...
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Omnicell is more hands on and attentive than they were in the past. They try to prevent things...
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The ROBOT-Rx is an efficient solution. Depending on the state, it can reduce the need for the...
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We do all our own training, so we don’t rely on Omnicell for that. They offer a training...
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Omnicell does preventive maintenance, but we have to call that out for them and schedule it. When...
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Omnicell’s sales team does a good job of selling, but when it comes to implementation, they can do a...
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My frustrations with Omnicell typically stem from downtime where operations get interrupted. The...
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We are having some issues with the ROBOT-Rx’s envelope system, and they have been going on for a...
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We are leaving Omnicell. A lot of our software updates for the ROBOT-Rx never really went through....
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Omnicell is not living up to their promises. Generally, when we are working with Omnicell, it is...
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The ROBOT-Rx is really straightforward. It is really simple to use. The issue is just downtime. When...
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There is no proactive support. The only time we hear from Omnicell is when we are having an issue...
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The ROBOT-Rx has been a workhorse. We do over a million doses a year on it, and it has minimal...
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ROBOT-Rx is in a steady state. We have used the product for a long time, and the system is a...
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One of our robots is aging, but that is expected. It performs exactly like it should. I wish it had...
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The support is great for the product. We aren’t just left out in the dark with it. We have someone...
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The system functions well. It is very stable and really reliable. The interoperability functions...
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The IV robot is a robotic arm; every vial and pill size is different, so the system requires very...
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There are videos, so we don’t need any additional training; we are able to train just fine on those...
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