OnShift (Long-Term Care Only) Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

OnShift is very transparent. OnShift has regular conference calls with us if we are having any...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

OnShift’s overall product quality is very good, and it has everyday reminders. I like the template...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Some of our users are not using OnShift frequently enough, and people are not logging on frequently....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

When I became the scheduler, OnShift said to reach out if I needed anything and that they would help...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

OnShift’s support is helpful. If I need assistance, they are usually prompt at getting that taken...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

OnShift has all of the functionality and tools I need. I have looked at a few other scheduling...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The biggest problem with the tool is that it is very counterintuitive to use. There might be four to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor did several things right in regard to the implementation. However, I didn't feel...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When I check out the training OnShift has, most of the time it is about stuff I am already well...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The tool does as advertised. The biggest issue is the initial learning curve. Our organization...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system worked well when we were on our old HR system, but when we moved to a new system, there...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

As far as I can tell, there have been few to no upgrades since I started. If there have been...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

OnShift is a thorough and flexible program. As far as reliability goes, it has done better recently....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The back end of the software is very difficult to learn. The system is counterintuitive, and it is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

When I heard an advertisement for OnShift X, which is the vendor’s latest system offering, I let the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If an organization has fairly consistent hours that don't change very much, OnShift is not needed....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

OnShift could benefit from updating some of their app features. The app doesn't allow us to schedule...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

OnShift is user friendly. The staff doesn't come across a lot of problems using OnShift. Using it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

OnShift reaches out, and I get emails about our overtime use and things like that. So OnShift is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our time with OnShift has been going really well. They have been a great partner for a long time,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship, Operations, Product

OnShift typically rolls out things for their new clients before they roll things out for their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have several of OnShift's modules, but the scheduling piece is OnShift's bread and butter. They...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The quality of the ongoing phone and web support for one of OnShift's modules is lower than the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been with OnShift for a long time, so I know several higher-up people. I reach out to them...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

I don't think I can say that anything is going well with OnShift. The solution is not easy to use in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

OnShift has the worst customer service. We can feel that they have lots of turnover. Everyone has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The way OnShift is set up works well, but there are so many features that are missing. For example,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We used to have a dedicated OnShift representative, but they went away, and we got someone new....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

People have approached me about OnShift, and I have told them to not get it and that getting it is a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture

The nice thing about OnShift is they are very fair when it comes to getting what we paid for.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

Training with OnShift was good in the beginning, but it is awful now.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Integration with the OnShift product has been extremely difficult. The vendor claims that they work...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

I can't say that anything was upgraded the entire time I have been with OnShift. I don't think...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The number of problems I constantly fix with OnShift is really frustrating and probably adds time to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our field staff has concerns about OnShift. Some of the processes aren't quite as user friendly as...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I like OnShift’s customer service and my relationship with the representatives. It is helpful that I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I contact the support people, I get responses usually within an hour or two. If I need anything...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I would like to have more permissions available so I can edit and add users. I have to go through my...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

OnShift is engaged, and their training isn’t bad. Their folks reach out to try to get us to use the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend OnShift for a very large community with a lot of employees. The system would be a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We only use OnShift because our corporation says we have to. It is a complete waste of our time. If...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like OnShift to interact with our external staffing companies. For example, if a shift...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Value

If the vendor makes some improvements to the product, then I will be happy to buy the product again.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF