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OnShift (Long-Term Care Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

OnShift is pretty good at reports. Overall, the vendor is nice and has good information. The punch...

Jan 2026
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Director

Product

Our users are frustrated that they can’t see who they are working with in OnShift. The admins or...

Jan 2026
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Director

Product

Creating a shift in OnShift is silly because if we don’t already have the hours listed, we have to...

Jan 2026
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Director

Product

OnShift has said that they have done updates, but I haven’t noticed anything. The only thing I have...

Jan 2026
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Director

Relationship

OnShift is really big on us coming to this or that webinar, but that doesn’t help me because I don’t...

Jan 2026
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Director

Value

OnShift doesn’t charge extra or anything; they are fair in what they say, and they are not crazy...

Jan 2026
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Director

Operations, Product

When we go into OnShift to make requirements for a template or a staff member, we have to check off...

Jan 2026
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Director

Relationship

I have actually told other HR people to not use OnShift. I tell them that if scheduling is not their...

Jan 2026
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Director

Relationship, Product

Our HR person says that all of our other programs are easy and make sense, but they are frustrated...

Jan 2026
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Director

Loyalty, Product

Things with OnShift are going well, but like everybody else, as we expand, we must keep changing and...

Nov 2025
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Director

Value

I love the OnShift software. It is a great value for what they charge. Plus, it has really helped...

Nov 2025
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VP/Other Executive

Product

OnShift crashes often. It is very slow, and it glitches regularly. When it works correctly, it is a...

Aug 2025
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Director

Relationship, Operations

OnShift takes a very long time to get things done. There is no clear direction for a lot of things...

Jul 2025
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Director

Loyalty

The number-one reason we went with OnShift's system was that it was cost effective. OnShift's system...

Jul 2025
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VP/Other Executive

Relationship, Operations

OnShift's support people are pretty responsive by email and phone. If we talk to them, they will...

May 2025
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VP/Other Executive

Product

We probably have some user-operator errors in terms of our interoperability goals with OnShift. We...

May 2025
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VP/Other Executive

Product

We get a lot of good stuff from OnShift. It is a really good product that has been very helpful to...

May 2025
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VP/Other Executive

Product

I have one department that we have been trying to get into OnShift, but they work some strange...

May 2025
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Director

Relationship, Operations

Overall, things have been good with OnShift. The solution was better in previous years, but recently...

Apr 2025
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Director

Product

There are some enhancements we would like to see out of the system. For example, pulse surveys are...

Apr 2025
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Director

Loyalty, Relationship

The contacts that I used to have from OnShift left the organization, but I was never really told...

Apr 2025
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Director

Product

OnShift could have better integration with our timekeeping and payroll solutions. The vendor has...

Apr 2025
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Director

Relationship

We would love to have more peer-to-peer engagement so that we could send thank yous and give props...

Apr 2025
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Director

Operations, Product

The scheduling is going well with OnShift. However, the training on it can be challenging because it...

Apr 2025
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Director

Product

I like the fact that people can log in from their phones and look at the schedules and pick up...

Apr 2025
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Director

Relationship, Operations

OnShift recently had some really significant issues with their infrastructure, and they were...

Apr 2025
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Director

Value

OnShift is the best program out there. The vendor could charge way more for their product, but they...

Apr 2025
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Director

Relationship, Operations

Anytime we call customer service, we get somebody who doesn't really know what they are doing. I...

Mar 2025
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Director

Loyalty

I’m looking at moving to a different product because I would like to make it easier for my employees...

Mar 2025
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Director

Value

OnShift is not that expensive. I did a lot of research on all these other HR platforms, and I don't...

Mar 2025
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Director

Loyalty, Operations

I’m looking to move away from the product because it is really tedious to set up people's schedules....

Mar 2025
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Director

Loyalty, Operations

OnShift did a security update, but now no one can get into the solution. OnShift never sent anything...

Mar 2025
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Director

Product

The reports weren't bad once we figured them out. Now, I can get in there and do what I need to, but...

Mar 2025
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Director

Relationship, Product

OnShift is now set up so that when I unlock a user, I have to go in and enter my password. I'm...

Mar 2025
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Director

Loyalty

The vendor has made some changes recently, and the solution wasn't horrible, so I have been thinking...

Mar 2025
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