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OnShift (Long-Term Care Only) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Director

Loyalty, Relationship, Product

OnShift has been a great tool, and the vendor has been a fantastic partner for most of the time we...

Unrated
Feb 2026

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Director

Loyalty, Relationship, Product

OnShift has concentrated on modules outside of their core, like time and attendance, payroll, and...

Unrated
Feb 2026

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Director

Product

If OnShift is truly a standalone software for scheduling and engagement, I would highly recommend...

Unrated
Feb 2026

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Director

Relationship

There has been turnover with our OnShift account managers and leadership. I feel like they have...

Unrated
Feb 2026

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Director

Product

OnShift is pretty good at reports. Overall, the vendor is nice and has good information. The punch...

Unrated
Jan 2026

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Director

Product

Our users are frustrated that they can’t see who they are working with in OnShift. The admins or...

Unrated
Jan 2026

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Director

Product

Creating a shift in OnShift is silly because if we don’t already have the hours listed, we have to...

Unrated
Jan 2026

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Director

Product

OnShift has said that they have done updates, but I haven’t noticed anything. The only thing I have...

Unrated
Jan 2026

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Director

Relationship

OnShift is really big on us coming to this or that webinar, but that doesn’t help me because I don’t...

Unrated
Jan 2026

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Director

Value

OnShift doesn’t charge extra or anything; they are fair in what they say, and they are not crazy...

Unrated
Jan 2026

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Director

Operations, Product

When we go into OnShift to make requirements for a template or a staff member, we have to check off...

Unrated
Jan 2026

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Director

Relationship

I have actually told other HR people to not use OnShift. I tell them that if scheduling is not their...

Unrated
Jan 2026

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Director

Relationship, Product

Our HR person says that all of our other programs are easy and make sense, but they are frustrated...

Unrated
Jan 2026

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Director

Loyalty, Product

Things with OnShift are going well, but like everybody else, as we expand, we must keep changing and...

Unrated
Nov 2025

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Director

Value

I love the OnShift software. It is a great value for what they charge. Plus, it has really helped...

Unrated
Nov 2025

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VP/Other Executive

Product

OnShift crashes often. It is very slow, and it glitches regularly. When it works correctly, it is a...

Unrated
Aug 2025

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Director

Relationship, Operations

OnShift takes a very long time to get things done. There is no clear direction for a lot of things...

Unrated
Jul 2025

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Director

Loyalty

The number-one reason we went with OnShift's system was that it was cost effective. OnShift's system...

Unrated
Jul 2025

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VP/Other Executive

Relationship, Operations

OnShift's support people are pretty responsive by email and phone. If we talk to them, they will...

Unrated
May 2025

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VP/Other Executive

Product

We probably have some user-operator errors in terms of our interoperability goals with OnShift. We...

Unrated
May 2025

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VP/Other Executive

Product

We get a lot of good stuff from OnShift. It is a really good product that has been very helpful to...

Unrated
May 2025

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VP/Other Executive

Product

I have one department that we have been trying to get into OnShift, but they work some strange...

Unrated
May 2025

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