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OnShift (Long-Term Care Only) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
OnShift is a bargain. It’s a great program, and it’s an integral part of our business.
Sometimes OnShift relies too heavily on OnShift University and tries to get you to use the AI...
OnShift has been a great tool, and the vendor has been a fantastic partner for most of the time we...
OnShift has concentrated on modules outside of their core, like time and attendance, payroll, and...
If OnShift is truly a standalone software for scheduling and engagement, I would highly recommend...
There has been turnover with our OnShift account managers and leadership. I feel like they have...
OnShift is pretty good at reports. Overall, the vendor is nice and has good information. The punch...
Our users are frustrated that they can’t see who they are working with in OnShift. The admins or...
Creating a shift in OnShift is silly because if we don’t already have the hours listed, we have to...
OnShift has said that they have done updates, but I haven’t noticed anything. The only thing I have...
OnShift is really big on us coming to this or that webinar, but that doesn’t help me because I don’t...
OnShift doesn’t charge extra or anything; they are fair in what they say, and they are not crazy...
When we go into OnShift to make requirements for a template or a staff member, we have to check off...
I have actually told other HR people to not use OnShift. I tell them that if scheduling is not their...
Our HR person says that all of our other programs are easy and make sense, but they are frustrated...
Things with OnShift are going well, but like everybody else, as we expand, we must keep changing and...
I love the OnShift software. It is a great value for what they charge. Plus, it has really helped...
Commentary Summary
Comment Type Breakout