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OnShift (Long-Term Care Only) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Director

OnShift has been a great tool, and the vendor has been a fantastic partner for most of the time we...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

OnShift has concentrated on modules outside of their core, like time and attendance, payroll, and...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

If OnShift is truly a standalone software for scheduling and engagement, I would highly recommend...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There has been turnover with our OnShift account managers and leadership. I feel like they have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

OnShift is pretty good at reports. Overall, the vendor is nice and has good information. The punch...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Our users are frustrated that they can’t see who they are working with in OnShift. The admins or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Creating a shift in OnShift is silly because if we don’t already have the hours listed, we have to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

OnShift has said that they have done updates, but I haven’t noticed anything. The only thing I have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

OnShift is really big on us coming to this or that webinar, but that doesn’t help me because I don’t...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

OnShift doesn’t charge extra or anything; they are fair in what they say, and they are not crazy...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

When we go into OnShift to make requirements for a template or a staff member, we have to check off...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

I have actually told other HR people to not use OnShift. I tell them that if scheduling is not their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Our HR person says that all of our other programs are easy and make sense, but they are frustrated...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Things with OnShift are going well, but like everybody else, as we expand, we must keep changing and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I love the OnShift software. It is a great value for what they charge. Plus, it has really helped...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

OnShift crashes often. It is very slow, and it glitches regularly. When it works correctly, it is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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