OnShift (Long-Term Care Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
OnShift's support people are pretty responsive by email and phone. If we talk to them, they will...
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Product
We probably have some user-operator errors in terms of our interoperability goals with OnShift. We...
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Product
We get a lot of good stuff from OnShift. It is a really good product that has been very helpful to...
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Product
I have one department that we have been trying to get into OnShift, but they work some strange...
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Relationship, Operations
Overall, things have been good with OnShift. The solution was better in previous years, but recently...
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Product
There are some enhancements we would like to see out of the system. For example, pulse surveys are...
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Loyalty, Relationship
The contacts that I used to have from OnShift left the organization, but I was never really told...
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Product
OnShift could have better integration with our timekeeping and payroll solutions. The vendor has...
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Relationship
We would love to have more peer-to-peer engagement so that we could send thank yous and give props...
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Operations, Product
The scheduling is going well with OnShift. However, the training on it can be challenging because it...
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Product
I like the fact that people can log in from their phones and look at the schedules and pick up...
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Relationship, Operations
OnShift recently had some really significant issues with their infrastructure, and they were...
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Value
OnShift is the best program out there. The vendor could charge way more for their product, but they...
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Relationship, Operations
Anytime we call customer service, we get somebody who doesn't really know what they are doing. I...
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Loyalty
I’m looking at moving to a different product because I would like to make it easier for my employees...
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Value
OnShift is not that expensive. I did a lot of research on all these other HR platforms, and I don't...
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Loyalty, Operations
I’m looking to move away from the product because it is really tedious to set up people's schedules....
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Loyalty, Operations
OnShift did a security update, but now no one can get into the solution. OnShift never sent anything...
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Product
The reports weren't bad once we figured them out. Now, I can get in there and do what I need to, but...
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Relationship, Product
OnShift is now set up so that when I unlock a user, I have to go in and enter my password. I'm...
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Loyalty
The vendor has made some changes recently, and the solution wasn't horrible, so I have been thinking...
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Product
I like that the staff members can access the schedule from home. They don't have to be on-site. They...
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Product
An improvement I would like is the ability to split assignments. Right now, with the way the...
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Product
In improvement, OnShift is kind of going backward. As far as printing things goes, sometimes we like...
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Relationship
We are using OnShift on our phones to check our schedules and things like that. Right now, the...
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Relationship
We have account managers from OnShift that check in, and we work with them on some things. I just...
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Loyalty, Product
OnShift is rolling out some new functionality in the next 12 months that I'm hopeful will be more...
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Product
One of the big pain points we have with OnShift's system is the way that staff members are shared...
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Product
We have quite a few issues with OnShift Wallet, or the vendor's pay-it-forward integration that they...
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Loyalty
We are not sure whether OnShift is part of our long-term plans. We are still evaluating. I don't...
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Relationship
When we call OnShift, we always get a person. OnShift's support staff is usually right on top of...
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Value
I have recommended OnShift. For schedulers, it is pretty simple once they learn it. Getting to know...
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Relationship, Product
OnShift doesn't give us any input. The only time I ever talk to anybody is when I have a technical...
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Operations, Product
It would be very helpful if the app was more user friendly. Logging in, building the schedule, and...
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