OnShift (Long-Term Care Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
We have account managers from OnShift that check in, and we work with them on some things. I just...
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Loyalty, Product
OnShift is rolling out some new functionality in the next 12 months that I'm hopeful will be more...
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Product
One of the big pain points we have with OnShift's system is the way that staff members are shared...
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Product
We have quite a few issues with OnShift Wallet or the vendor's pay-it-forward integration that they...
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Loyalty
We are not sure whether OnShift is part of our long-term plans. We are still evaluating. I don't...
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Relationship
When we call OnShift, we always get a person. OnShift's support staff is usually right on top of...
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Value
I have recommended OnShift. For schedulers, it is pretty simple once they learn it. Getting to know...
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Relationship, Product
OnShift doesn't give us any input. The only time I ever talk to anybody is when I have a technical...
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Operations, Product
It would be very helpful if the app was more user friendly. Logging in, building the schedule, and...
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Operations
When we did the implementation years ago, OnShift actually came out and did in-person trainings,...
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Relationship, Product, Value
Things are very status quo, which is a good thing. OnShift has always been a great partner, and they...
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Product
OnShift's system doesn't integrate as well as I would like it to with our HR management system....
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Loyalty, Operations
If somebody were looking at purchasing OnShift or implementing OnShift in the near future, the...
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Operations, Product
We have tried other software solutions, but OnShift is the most intuitive and easy to use.
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Product
The OnShift platform isn’t integrated with our HR system, and OnShift made it clear that they are...
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Product
When it comes to templating in OnShift, my employees are very nervous to do that because once we...
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Relationship
The thing about OnShift that stands out to me is their customer service. They are very receptive...
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Product
OnShift's system could have a more robust reporting ability. The reporting is limited to a few...
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Loyalty, Operations
We are actively looking to switch from OnShift because things have not gotten better with it....
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Operations
When I started with OnShift, OnShift prepared me on what not to do. OnShift was very rough. They did...
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Loyalty, Relationship
The lack of help is the first reason we are looking to leave OnShift. We never get the same person,...
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Operations
The first week of training from OnShift was pretty good. The vendor gave us a programmer to talk to...
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Relationship
OnShift says that they will bring questions back to the programming team, but they do not answer my...
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Culture, Relationship, Product
I think that OnShift can work in the way the vendor promoted it, but there are so many bugs that it...
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Relationship
When we call the support team, we never know who we will talk to. They will tell us to do something,...
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Relationship
OnShift is very transparent. OnShift has regular conference calls with us if we are having any...
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Product
OnShift’s overall product quality is very good, and it has everyday reminders. I like the template...
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Value
Some of our users are not using OnShift frequently enough, and people are not logging on frequently....
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Relationship, Operations
When I became the scheduler, OnShift said to reach out if I needed anything and that they would help...
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Relationship
OnShift’s support is helpful. If I need assistance, they are usually prompt at getting that taken...
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Product
OnShift has all of the functionality and tools I need. I have looked at a few other scheduling...
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Operations, Product
The biggest problem with the tool is that it is very counterintuitive to use. There might be four to...
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Operations
The vendor did several things right in regard to the implementation. However, I didn't feel...
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Operations
When I check out the training OnShift has, most of the time it is about stuff I am already well...
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Operations
The tool does as advertised. The biggest issue is the initial learning curve. Our organization...
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Product
The system worked well when we were on our old HR system, but when we moved to a new system, there...
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Relationship, Operations, Product
As far as I can tell, there have been few to no upgrades since I started. If there have been...
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Relationship, Operations, Product
OnShift is a thorough and flexible program. As far as reliability goes, it has done better recently....
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Operations, Product
The back end of the software is very difficult to learn. The system is counterintuitive, and it is...
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Culture
When I heard an advertisement for OnShift X, which is the vendor’s latest system offering, I let the...
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Product
If an organization has fairly consistent hours that don't change very much, OnShift is not needed....
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Product
OnShift could benefit from updating some of their app features. The app doesn't allow us to schedule...
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Operations, Product
OnShift is user friendly. The staff doesn't come across a lot of problems using OnShift. Using it...
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Relationship
OnShift reaches out, and I get emails about our overtime use and things like that. So OnShift is...
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