OnShift (Long-Term Care Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Anytime we call customer service, we get somebody who doesn't really know what they are doing. I...
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Loyalty
I’m looking at moving to a different product because I would like to make it easier for my employees...
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Value
OnShift is not that expensive. I did a lot of research on all these other HR platforms, and I don't...
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Loyalty, Operations
I’m looking to move away from the product because it is really tedious to set up people's schedules....
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Loyalty, Operations
OnShift did a security update, but now no one can get into the solution. OnShift never sent anything...
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Product
The reports weren't bad once we figured them out. Now, I can get in there and do what I need to, but...
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Relationship, Product
OnShift is now set up so that when I unlock a user, I have to go in and enter my password. I'm...
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Loyalty
The vendor has made some changes recently, and the solution wasn't horrible, so I have been thinking...
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Product
I like that the staff members can access the schedule from home. They don't have to be on-site. They...
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Product
An improvement I would like is the ability to split assignments. Right now, with the way the...
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Product
In improvement, OnShift is kind of going backward. As far as printing things goes, sometimes we like...
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Relationship
We are using OnShift on our phones to check our schedules and things like that. Right now, the...
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Relationship
We have account managers from OnShift that check in, and we work with them on some things. I just...
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Loyalty, Product
OnShift is rolling out some new functionality in the next 12 months that I'm hopeful will be more...
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Product
One of the big pain points we have with OnShift's system is the way that staff members are shared...
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Product
We have quite a few issues with OnShift Wallet, or the vendor's pay-it-forward integration that they...
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Loyalty
We are not sure whether OnShift is part of our long-term plans. We are still evaluating. I don't...
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Relationship
When we call OnShift, we always get a person. OnShift's support staff is usually right on top of...
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Value
I have recommended OnShift. For schedulers, it is pretty simple once they learn it. Getting to know...
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Relationship, Product
OnShift doesn't give us any input. The only time I ever talk to anybody is when I have a technical...
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Operations, Product
It would be very helpful if the app was more user friendly. Logging in, building the schedule, and...
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Operations
When we did the implementation years ago, OnShift actually came out and did in-person trainings,...
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Relationship, Product, Value
Things are very status quo, which is a good thing. OnShift has always been a great partner, and they...
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Product
OnShift's system doesn't integrate as well as I would like it to with our HR management system....
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Loyalty, Operations
If somebody were looking at purchasing OnShift or implementing OnShift in the near future, the...
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Operations, Product
We have tried other software solutions, but OnShift is the most intuitive and easy to use.
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Product
The OnShift platform isn’t integrated with our HR system, and OnShift made it clear that they are...
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Product
When it comes to templating in OnShift, my employees are very nervous to do that because once we...
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