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Product
Optum has frequent releases, and they are pretty robust in what they are delivering. However, the...
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Culture, Relationship
Optum does the sales, and the accounts teams are pretty engaged. When we have had major challenges,...
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Loyalty
Knowing that Optum had a major breach, I would not buy their system again. We have lost confidence...
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Loyalty, Product
There are some things in Cardiology Hemo, particularly on the Cardiology PACS side, that I would...
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Operations
Our implementation of Cardiology Hemo went well, but there were a few hiccups along the way....
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Operations
Cardiology Hemo had a really steep learning curve for our staff, and we had on-site training, but it...
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Loyalty, Product
There are integrations that Cardiology Hemo won’t do, like sending medications back to the EMR that...
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Relationship
Change Healthcare had that recent big hack, and now Optum’s support staff can’t monitor our stuff as...
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Relationship
We have gone through a few different account representatives while we have been with Optum. The...
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Relationship, Operations
Change Healthcare doesn't keep all their promises. We had a disastrous upgrade where we were told...
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Product
The product could meet our needs better if it had tighter integration with our EHR.
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Loyalty
We are going to move away from Change Healthcare, just because of dissatisfaction with Change...
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Relationship
With Change Healthcare, I have never had a problem escalating things. So when I need someone, I am...
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Culture, Relationship, Product
Change Healthcare has definitely kept some promises. Overall, the system has been performing as...
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Relationship, Operations
Change Healthcare's system has its challenges, but if a peer or friend were making a purchasing...
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Relationship
I wouldn't choose Change Healthcare again because the vendor's support is just brutal. Change...
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Relationship
There really is no proactivity from Change Healthcare. It is usually us finding issues. I would like...
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Product
I would like to see the Cardiology Hemo web-based application interact more seamlessly with...
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Operations, Product
The Cardiology Hemo platform is customizable for our organization. The upgrade was not a big hit on...
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Culture, Value
Change Healthcare seems to be better about not charging for every little thing. I have not noticed...
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Relationship
Change Healthcare had their big cyberattack, and what has affected us the most has been the vendor's...
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Product
Cardiology Hemo works fine once it is up and running, and it is very easy to use. It flows to our...
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Culture, Value
Cardiology Hemo is a one-price license. The vendor doesn’t have a lot of add-ons or do any...
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Operations
The vendor provides a lot of training information, but there is always room for improvement. There...
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Product
Cardiology Hemo and Cardiology solutions use a single database. Our staff members travel between...
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Product
The system is a very mouse-driven application compared to other hemodynamic systems. Other...
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Loyalty
Cardiology Hemo offers great functionality. We use structured reporting. The report is almost...
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Loyalty
We are buying Cardiology Hemo again. We have budgeted to upgrade it. However, the downfall and pain...
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Product, Value
It would be nice to have some sort of system where when a new version comes out, we can pay for a...
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Relationship
There are a lot of things that Change Healthcare can't address immediately over the phone with us....
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Relationship
Change Healthcare is getting better at executive involvement. Before, tickets would get escalated,...
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Loyalty, Relationship, Product
Change Healthcare doesn't keep their promises. That being said, the issues right now are revolving...
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Loyalty
Unfortunately, we haven't upgraded Cardiology Hemo in a while, and our last upgrade was a disaster....
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Operations
Change Healthcare doesn’t provide ongoing training. When we get a new fluoroscopy unit, remodel a...
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Loyalty, Relationship, Product
Change Healthcare isn't quick to adjust or make changes to their platform as the cardiology cath lab...
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Product
I like the structure of Cardiology Hemo. Previously, I used different solutions before I came to...
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Loyalty
We currently are running two different cardiology systems. We will potentially go to just one system...
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Relationship
Change Healthcare is proactive regarding upcoming changes and updates. Regarding implementation...
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Relationship
I want Change Healthcare to focus on cybersecurity. They were hacked, and that has caused a pain...
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Relationship, Product
We did upgrade our cardiology PACS, which includes hemo. But we had some issues with it afterward....
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Relationship
We are currently working with the company on a beta project with excellent outcomes thus far.
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