Cardiology Hemo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Relationship
A big part of the reason we wouldn’t buy Cardiology Hemo again is broken promises, and Optum is not...
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Operations
We pretty much do most of the training. We don't really rely on the vendor. When we had Optum out...
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Culture, Value
Optum’s overall model from a growth perspective still has a lot of costs. We recently switched to a...
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Product
I want to see Optum come up with better upgrade processes. When we have to do any updates or...
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Relationship, Operations
Upgrades are impactful to our end users, our customers, our clinical staff, and ultimately our...
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Operations, Product
Optum’s beta testing from an upgrade perspective leaves a lot to be desired. Our last upgrade a few...
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Product
Other vendors are going with an all-in-one hemo module with one computer screen that has the hemo...
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Product
Optum needs to improve the amount of equipment or hardware required to run hemo in a cath lab. There...
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Operations, Product
Cardiology Hemo is a reliable, stable system, but the upgrades are the pain point. Optum needs to...
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Relationship
Optum is not the best at being proactive, and they are not involved. They do what they do from a...
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Relationship
We have to brainstorm ideas of how we can possibly reduce downtime because of the size of those...
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Relationship
Optum’s support is pretty good. We call and get somebody, but sometimes we have a problem escalating...
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Product
We are always going to come up with new features, and then we will have to wait for some sort of...
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Relationship, Value
Optum’s biggest strength is their support. The people on their support team are great,...
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Product
I don't know whether we have really gotten anything new in Cardiology Hemo that we didn't already...
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Value
One big pain point with Optum is the cost of things and feeling like our hand is forced sometimes...
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Product
Some things would be nice to have in Cardiology Hemo but are not currently built into the system. I...
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Relationship
Some of Optum’s people are great. We have representatives that reach out and make sure that we are...
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Relationship
I get emails about all the preventive maintenance and any issues with the product pretty...
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Operations
The vendor went out of their way to supply trainers to go through things and train us. They would...
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Product
The product leaves room to extend the video of the patient monitoring to other monitors. It also...
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Loyalty, Value
The vendor does deliver on their vision if we have the money and keep up on the versions. If we...
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Product, Value
Cardiology Hemo has paid for itself. In terms of patient monitoring and the stability of patients,...
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Product, Value
We are seeing tangible outcomes, especially with the last upgrade for cardiology PACS. There are...
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Product, Value
If someone needs a new hemo system, I would highly recommend Cardiology Hemo in a heartbeat. I don't...
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Relationship
The vendor keeps their promises, as long as we keep up on the versions of the applications. If...
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Relationship
We have come across issues as a corporation, and the vendor's people have come on board to help us...
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Operations
With the last upgrade, a lot of the equipment is working, minus the transfer things that I think are...
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Operations
The training is largely not free, so we take what we can get when it is offered. Typically we like...
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Relationship
I have quite a few contacts at Optum that I can go to at any given time if I'm having problems. We...
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Relationship
Ever since the vendor was bought by Change Healthcare and now Optum, their phone support has not...
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Culture, Product
The product works exactly as the vendor said it was going to work. We don't have any problems with...
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Relationship
The vendor really struggles with support and getting back to us.
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Loyalty
We are considering moving away from Optum because we want to consolidate vendors. Optum has had...
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Relationship
Optum’s support is a screwball right now because their support team is in another country, and they...
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Relationship
Optum is working through some support things with us, and they are usually fairly nice about those things....
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Product
Optum has frequent releases, and they are pretty robust in what they are delivering. However, the...
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Culture, Relationship
Optum does the sales, and the accounts teams are pretty engaged. When we have had major challenges,...
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Loyalty
Knowing that Optum had a major breach, I would not buy their system again. We have lost confidence...
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Loyalty, Product
There are some things in Cardiology Hemo, particularly on the Cardiology PACS side, that I would...
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Operations
Our implementation of Cardiology Hemo went well, but there were a few hiccups along the way....
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Operations
Cardiology Hemo had a really steep learning curve for our staff, and we had on-site training, but it...
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Loyalty, Product
There are integrations that Cardiology Hemo won’t do, like sending medications back to the EMR that...
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Relationship
Change Healthcare had that recent big hack, and now Optum’s support staff can’t monitor our stuff as...
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Relationship
We have gone through a few different account representatives while we have been with Optum. The...
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Relationship, Operations
Change Healthcare doesn't keep all their promises. We had a disastrous upgrade where we were told...
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Product
The product could meet our needs better if it had tighter integration with our EHR.
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Loyalty
We are going to move away from Change Healthcare, just because of dissatisfaction with Change...
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Relationship
With Change Healthcare, I have never had a problem escalating things. So when I need someone, I am...
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Culture, Relationship, Product
Change Healthcare has definitely kept some promises. Overall, the system has been performing as...
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Relationship, Operations
Change Healthcare's system has its challenges, but if a peer or friend were making a purchasing...
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Relationship
I wouldn't choose Change Healthcare again because the vendor's support is just brutal. Change...
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Relationship
There really is no proactivity from Change Healthcare. It is usually us finding issues. I would like...
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Product
I would like to see the Cardiology Hemo web-based application interact more seamlessly with...
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Operations, Product
The Cardiology Hemo platform is customizable for our organization. The upgrade was not a big hit on...
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Culture, Value
Change Healthcare seems to be better about not charging for every little thing. I have not noticed...
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Relationship
Change Healthcare had their big cyberattack, and what has affected us the most has been the vendor's...
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Product
Cardiology Hemo works fine once it is up and running, and it is very easy to use. It flows to our...
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Culture, Value
Cardiology Hemo is a one-price license. The vendor doesn’t have a lot of add-ons or do any...
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Operations
The vendor provides a lot of training information, but there is always room for improvement. There...
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Product
Cardiology Hemo and Cardiology solutions use a single database. Our staff members travel between...
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Product
The system is a very mouse-driven application compared to other hemodynamic systems. Other...
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Loyalty
Cardiology Hemo offers great functionality. We use structured reporting. The report is almost...
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Loyalty
We are buying Cardiology Hemo again. We have budgeted to upgrade it. However, the downfall and pain...
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Product, Value
It would be nice to have some sort of system where when a new version comes out, we can pay for a...
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Relationship
There are a lot of things that Change Healthcare can't address immediately over the phone with us....
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Relationship
Change Healthcare is getting better at executive involvement. Before, tickets would get escalated,...
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Loyalty, Relationship, Product
Change Healthcare doesn't keep their promises. That being said, the issues right now are revolving...
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Loyalty
Unfortunately, we haven't upgraded Cardiology Hemo in a while, and our last upgrade was a disaster....
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Operations
Change Healthcare doesn’t provide ongoing training. When we get a new fluoroscopy unit, remodel a...
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Loyalty, Relationship, Product
Change Healthcare isn't quick to adjust or make changes to their platform as the cardiology cath lab...
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Product
I like the structure of Cardiology Hemo. Previously, I used different solutions before I came to...
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Loyalty
We currently are running two different cardiology systems. We will potentially go to just one system...
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Relationship
Change Healthcare is proactive regarding upcoming changes and updates. Regarding implementation...
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Relationship
I want Change Healthcare to focus on cybersecurity. They were hacked, and that has caused a pain...
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Relationship, Product
We did upgrade our cardiology PACS, which includes hemo. But we had some issues with it afterward....
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