Cardiology Hemo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Optum has made a lot of changes for the better to their support team. Their tiered escalation...
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Relationship
We have calls with Optum often. If anything happens or if there is a critical issue, they let us...
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Product
The staff likes that Cardiology Hemo is easy to use for documentation in the exam rooms. Staff...
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Product
With the reporting in Cardiology Hemo, we would like to be able to track turnaround times in the...
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Value
I wouldn't buy Optum's system again. Also, Optum doesn't avoid charging for every little thing. They...
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Relationship
Optum has the best customer service people that I have worked with. I know most of Optum's people by...
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Product
We use the solution a lot. Cardiology Hemo integrates really well with Epic's systems. I really like...
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Relationship, Product
Optum had a data breach in 2024, and that still feels raw. That shook our confidence in anything...
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Product
Cardiology Hemo provides the level of documentation that we need during procedures. It potentially...
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Loyalty, Product
We did a data integration for inventory management, and it has been kind of a nightmare. Optum has...
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Relationship
Back in the day, when we bought Cardiology Hemo, it was a good solution for what we needed, but...
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Loyalty
We have been given a new directive that we need to do some application rationalization. On the...
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Culture, Relationship
We have a phenomenal Optum sales executive, and we meet with this individual often. We don't really...
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Relationship, Operations
Optum does not keep all promises. Optum was part of Change Healthcare. They had a data breach that...
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Culture
Optum recently moved us to a volume-based licensing platform, and I don't really know what that is...
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Product
There is one complaint about Cardiology Hemo that I have basically always had. The clinical viewer...
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Relationship
Overall, Cardiology Hemo’s quality is good. Optum’s upgrades, when we have done them, have gone...
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Relationship
For my entire career, my primary focus has been on the PACS side. When we got Cardiology Hemo, I...
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Product
Even though I would buy Cardiology Hemo again, I would definitely tell a peer or a friend that they...
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Relationship
Optum’s customer engagement needs some work. Optum could be a little more proactive about letting us...
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Relationship
The system's workstations are fully redundant, so there is a RAID. Some of the PB hardware is at the...
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Product
One negative about the system is that its current hardware has to be FDA-qualified, so the vendor...
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Relationship
It has been a while since we had an upgrade, but Optum has been very good throughout our whole...
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Relationship
Optum could use some work on their support. We struggle to get help. We haven't updated Cardiology...
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Loyalty
Moving away from Cardiology Hemo is really the decision of our cardiology group's leaders. They have...
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Value
For what Cardiology Hemo does, it seems very expensive. I just happened to be looking at a quote for...
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Loyalty, Relationship
We recently discovered that Cardiology Hemo isn't going to be ready to support Windows 11 until...
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Culture, Relationship
Optum doesn't promise a lot, but they are decent about doing what they say they are going to do....
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Product
Cardiology Hemo functions okay. It meets the end users' needs each day.
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Value
I feel like Optum does charge for every little thing. Things over on the cardiology side are very...
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Value
Cardiology Hemo is definitely worth the investment. I have used the product for many years, and it...
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Relationship
Optum is always available to assist us. Optum is definitely proactive. Optum monitors our systems....
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Value
Optum has more structure than one of our other vendors when it comes to asking for future...
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Product
With Cardiology Hemo, the only issue that we run into with end users is that they struggle when they...
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Product
With Cardiology Hemo, we don't have too many issues that aren't user related. The system is pretty reliable....
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Operations, Product
The echo structured reporting piece is fairly good and easy to use for our team. We did do some...
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Loyalty, Relationship, Product
We have not seen a lot of new technology from the vendor in the cardiology or hemo area since the...
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Loyalty, Product
We have Optum's system as our CVIS solution. We use Cardiology Hemo for the long-term storage of...
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Loyalty, Relationship
A big part of the reason we wouldn’t buy Cardiology Hemo again is broken promises, and Optum is not...
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Operations
We pretty much do most of the training. We don't really rely on the vendor. When we had Optum out...
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Culture, Value
Optum’s overall model from a growth perspective still has a lot of costs. We recently switched to a...
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Product
I want to see Optum come up with better upgrade processes. When we have to do any updates or...
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Relationship, Operations
Upgrades are impactful to our end users, our customers, our clinical staff, and ultimately our...
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Operations, Product
Optum’s beta testing from an upgrade perspective leaves a lot to be desired. Our last upgrade a few...
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Product
Other vendors are going with an all-in-one hemo module with one computer screen that has the hemo...
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Product
Optum needs to improve the amount of equipment or hardware required to run hemo in a cath lab. There...
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Operations, Product
Cardiology Hemo is a reliable, stable system, but the upgrades are the pain point. Optum needs to...
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Relationship
Optum is not the best at being proactive, and they are not involved. They do what they do from a...
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Relationship
We have to brainstorm ideas of how we can possibly reduce downtime because of the size of those...
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