Cardiology Hemo Commentary

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Optum's billing invoices are very confusing, and the people who pay the bills always send them to me...

When Optum has support people help us out with things, I feel like they could be more proactive....

I don't really get complaints about Cardiology Hemo. We did an upgrade recently, and Optum sunset...

The challenge with Optum has been integration. The results of the structured reports don't flow into...

Most of the support requests need to go to tier two or three. The tier-one support people don't...

Optum’s support for Cardiology Hemo is phenomenal. The support people are pretty much experts with...

For critical issues that require immediate assistance, Optum's response times are generally very...

The training for our recent upgrade of Cardiology Hemo was fairly decent. There was at-the-elbow...

Overall, I really like the accessibility of Cardiology Hemo outside of the cath lab itself. The...

The one thing that has always been a sticking point for me with Cardiology Hemo is the length of...

The system is reliable. It is rare that the whole system goes down and we cannot take care of a...

I would tell someone considering Cardiology Hemo to be very careful and to vet all of their options....

Every upgrade we have done with the vendor has been horrible and costly. I don't have a comparison,...

Our main pain point with Cardiology Hemo is the structured reporting element. There isn't a lot of...

Optum's executives get involved when people really start complaining. However, we often have to...

Getting Optum to interface with any outside company has been a nightmare. Most of the time, it will...

Our EHR vendor doesn't have a hemodynamic monitoring tool or storage for our images. As long as that...

We plan to keep Cardiology Hemo long-term. We are updating to a web version.

Optum always tries to charge for everything. Their support during a cyberattack was not very good....

Optum has done a pretty good job with integration with Cardiology Hemo. However, if there were...

Optum’s support has gone downhill a lot. When we first got started with the vendor, we had a team...

Optum has made a lot of changes for the better to their support team. Their tiered escalation...

We have calls with Optum often. If anything happens or if there is a critical issue, they let us...

The staff likes that Cardiology Hemo is easy to use for documentation in the exam rooms. Staff...

With the reporting in Cardiology Hemo, we would like to be able to track turnaround times in the...

I wouldn't buy Optum's system again. Also, Optum doesn't avoid charging for every little thing. They...

Optum has the best customer service people that I have worked with. I know most of Optum's people by...

We use the solution a lot. Cardiology Hemo integrates really well with Epic's systems. I really like...

Optum had a data breach in 2024, and that still feels raw. That shook our confidence in anything...

Cardiology Hemo provides the level of documentation that we need during procedures. It potentially...

We did a data integration for inventory management, and it has been kind of a nightmare. Optum has...

Back in the day, when we bought Cardiology Hemo, it was a good solution for what we needed, but...

We have been given a new directive that we need to do some application rationalization. On the...

We have a phenomenal Optum sales executive, and we meet with this individual often. We don't really...