Cardiology Hemo Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
Optum’s support for Cardiology Hemo is phenomenal. The support people are pretty much experts with...
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Relationship
For critical issues that require immediate assistance, Optum's response times are generally very...
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Operations
The training for our recent upgrade of Cardiology Hemo was fairly decent. There was at-the-elbow...
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Operations, Product
Overall, I really like the accessibility of Cardiology Hemo outside of the cath lab itself. The...
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Culture, Product
The one thing that has always been a sticking point for me with Cardiology Hemo is the length of...
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Product
The system is reliable. It is rare that the whole system goes down and we cannot take care of a...
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Product
I would tell someone considering Cardiology Hemo to be very careful and to vet all of their options....
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Value
Every upgrade we have done with the vendor has been horrible and costly. I don't have a comparison,...
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Product
Our main pain point with Cardiology Hemo is the structured reporting element. There isn't a lot of...
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Relationship
Optum's executives get involved when people really start complaining. However, we often have to...
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Relationship, Operations
Getting Optum to interface with any outside company has been a nightmare. Most of the time, it will...
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Loyalty
Our EHR vendor doesn't have a hemodynamic monitoring tool or storage for our images. As long as that...
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Loyalty
We plan to keep Cardiology Hemo long-term. We are updating to a web version.
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Value
Optum always tries to charge for everything. Their support during a cyberattack was not very good....
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Relationship, Product
Optum has done a pretty good job with integration with Cardiology Hemo. However, if there were...
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Relationship
Optum’s support has gone downhill a lot. When we first got started with the vendor, we had a team...
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Relationship
Optum has made a lot of changes for the better to their support team. Their tiered escalation...
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Relationship
We have calls with Optum often. If anything happens or if there is a critical issue, they let us...
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Product
The staff likes that Cardiology Hemo is easy to use for documentation in the exam rooms. Staff...
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Product
With the reporting in Cardiology Hemo, we would like to be able to track turnaround times in the...
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Value
I wouldn't buy Optum's system again. Also, Optum doesn't avoid charging for every little thing. They...
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Relationship
Optum has the best customer service people that I have worked with. I know most of Optum's people by...
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Product
We use the solution a lot. Cardiology Hemo integrates really well with Epic's systems. I really like...
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Relationship, Product
Optum had a data breach in 2024, and that still feels raw. That shook our confidence in anything...
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Product
Cardiology Hemo provides the level of documentation that we need during procedures. It potentially...
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Loyalty, Product
We did a data integration for inventory management, and it has been kind of a nightmare. Optum has...
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Relationship
Back in the day, when we bought Cardiology Hemo, it was a good solution for what we needed, but...
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Loyalty
We have been given a new directive that we need to do some application rationalization. On the...
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Culture, Relationship
We have a phenomenal Optum sales executive, and we meet with this individual often. We don't really...
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Relationship, Operations
Optum does not keep all promises. Optum was part of Change Healthcare. They had a data breach that...
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Culture
Optum recently moved us to a volume-based licensing platform, and I don't really know what that is...
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Product
There is one complaint about Cardiology Hemo that I have basically always had. The clinical viewer...
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Relationship
Overall, Cardiology Hemo’s quality is good. Optum’s upgrades, when we have done them, have gone...
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Relationship
For my entire career, my primary focus has been on the PACS side. When we got Cardiology Hemo, I...
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Product
Even though I would buy Cardiology Hemo again, I would definitely tell a peer or a friend that they...
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Relationship
Optum’s customer engagement needs some work. Optum could be a little more proactive about letting us...
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Relationship
The system's workstations are fully redundant, so there is a RAID. Some of the PB hardware is at the...
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Product
One negative about the system is that its current hardware has to be FDA-qualified, so the vendor...
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Relationship
It has been a while since we had an upgrade, but Optum has been very good throughout our whole...
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Relationship
Optum could use some work on their support. We struggle to get help. We haven't updated Cardiology...
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Loyalty
Moving away from Cardiology Hemo is really the decision of our cardiology group's leaders. They have...
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Value
For what Cardiology Hemo does, it seems very expensive. I just happened to be looking at a quote for...
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Loyalty, Relationship
We recently discovered that Cardiology Hemo isn't going to be ready to support Windows 11 until...
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Culture, Relationship
Optum doesn't promise a lot, but they are decent about doing what they say they are going to do....
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Product
Cardiology Hemo functions okay. It meets the end users' needs each day.
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Value
I feel like Optum does charge for every little thing. Things over on the cardiology side are very...
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Value
Cardiology Hemo is definitely worth the investment. I have used the product for many years, and it...
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Relationship
Optum is always available to assist us. Optum is definitely proactive. Optum monitors our systems....
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Value
Optum has more structure than one of our other vendors when it comes to asking for future...
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Commentary Summary
Comment Type Breakout