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Optum Financial Improvement Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
Subject Expert

Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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VP/Other Executive

Optum has been paying attention to the outcomes we are receiving. We have definitely increased in...

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VP/Other Executive

Optum definitely has engaging consultants. That is important to me. They are not overly assertive....

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VP/Other Executive

Optum did something during the contracting process that was a bit of a disconnect for me. They did...

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VP/Other Executive

Optum was good to work with. They were very accommodating in terms of scheduling. They made things...

Sep 2020
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VP/Other Executive

I needed a support model for our providers because in our world, the providers did all their coding...

Sep 2020
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VP/Other Executive

Our goal was to clean up problems and close gaps. We missed large revenue opportunities in the past...

Sep 2020
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VP/Other Executive

We had some setbacks because of COVID-19. We are slow on the uptake in terms of educating physicians...

Sep 2020
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COO

Before COVID-19, we were on a really great path for our surgery services with all that we had done...

Sep 2020
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COO

Optum did great work and did a phenomenal job with our teams. Optum had to work through some...

Sep 2020
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COO

We pretty much had a set rate up front. We talked through everything and what we needed. We told...

Sep 2020
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COO

One of our executives had worked with Optum before and had some experience with Optum. That was part...

Sep 2020
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COO

The product most definitely drove tangible outcomes. After Optum worked with us and after months of...

Sep 2020
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COO

I don't really think we could have done anything differently. The vendor's team worked exceptionally...

Sep 2020
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CMO

We looked at a few different companies, including Optum. Another vendor that we looked at seemed...

Jun 2020
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CMO

I would give the vendor a high mark for supporting us through COVID-19. We did suspend the...

Jun 2020
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CMO

Optum hit the mark with their emphasis on group and organizational culture. That emphasis really...

Jun 2020
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CMO

We have clinicians governing clinicians. Prior to our Optum engagement, when a doctor's employment...

Jun 2020
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CMO

We developed a compensation redesign committee, and Optum came up with the things we expected. They...

Jun 2020
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CMO

Optum was very honest. They told us that certain work was a big lift and that there were a lot of...

Jun 2020
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CMO

We have some smart people at our organization. We are a very insular organization in that a lot of...

Jun 2020
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CMO

Optum avoided charging for every little thing, but there are definitely discussions around the scope...

Jun 2020
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CMO

Optum exceeded expectations, but that wasn't hard to do. On occasion, Optum could have guided us to...

Jun 2020
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CMO

Optum took the approach of wanting to build a trusted partnership between them and our organization....

Jun 2020
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CMO

We were told that the project wouldn't be for everyone. There were good people in our organization...

Jun 2020
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CMO

We can't get much better than what the consultants brought. Optum had youngsters, but most of the...

Jun 2020
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Director

The vendor has not been charging us for anything beyond what we already had in the contract and what...

May 2020
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Director

Every month, the vendor continues to improve the model that they are working on and is very...

May 2020
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Director

Optum is such a large company, and sometimes the different departments are completely independent of...

May 2020
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Director

If I asked Optum about how certain metrics looked in relation to the industry, they would provide...

May 2020
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Director

Optum's services are pretty expensive for the products that they have. The finance area has actually...

May 2020
||
(0)
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Director

The financial consulting has been pretty good. We just got a report back from our finance department...

May 2020
||
(0)
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Director

The vendor keeps a very good eye on what is coming, especially when it comes to quick regulatory...

May 2020
||
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Director

There are a couple of things that I think Optum could have done better, but they did do a good job...

May 2020
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Director

The vendor executives are very involved. They do a good job of keeping tabs on us.

May 2020
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Director

There have been a couple of things that we have had to address specifically around COVID-19 that...

May 2020
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Director

There are times when there are external issues within our industry that specifically affect our...

May 2020
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