Optum Financial Improvement Consulting Comments

 

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VP/Other Executive

Project Results

Optum has been paying attention to the outcomes we are receiving. We have definitely increased in...

Sep 2020
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VP/Other Executive

Relationship

Optum definitely has engaging consultants. That is important to me. They are not overly assertive....

Sep 2020
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VP/Other Executive

Lessons Learned

Optum did something during the contracting process that was a bit of a disconnect for me. They did...

Sep 2020
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VP/Other Executive

Relationship

Optum was good to work with. They were very accommodating in terms of scheduling. They made things...

Sep 2020
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VP/Other Executive

Tools and Methodology

I needed a support model for our providers because in our world, the providers did all their coding...

Sep 2020
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VP/Other Executive

Project Results

Our goal was to clean up problems and close gaps. We missed large revenue opportunities in the past...

Sep 2020
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VP/Other Executive

Lessons Learned

We had some setbacks because of COVID-19. We are slow on the uptake in terms of educating physicians...

Sep 2020
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COO

Tools and Methodology

Before COVID-19, we were on a really great path for our surgery services with all that we had done...

Sep 2020
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COO

Tools and Methodology

Optum did great work and did a phenomenal job with our teams. Optum had to work through some...

Sep 2020
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COO

ROI and Cost

We pretty much had a set rate up front. We talked through everything and what we needed. We told...

Sep 2020
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COO

Other Observations

One of our executives had worked with Optum before and had some experience with Optum. That was part...

Sep 2020
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COO

Tools and Methodology

The product most definitely drove tangible outcomes. After Optum worked with us and after months of...

Sep 2020
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COO

Relationship

I don't really think we could have done anything differently. The vendor's team worked exceptionally...

Sep 2020
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CMO

Tools and Methodology

We looked at a few different companies, including Optum. Another vendor that we looked at seemed...

Jun 2020
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CMO

Tools and Methodology

I would give the vendor a high mark for supporting us through COVID-19. We did suspend the...

Jun 2020
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CMO

Tools and Methodology

Optum hit the mark with their emphasis on group and organizational culture. That emphasis really...

Jun 2020
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CMO

Tools and Methodology

We have clinicians governing clinicians. Prior to our Optum engagement, when a doctor's employment...

Jun 2020
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CMO

Tools and Methodology

We developed a compensation redesign committee, and Optum came up with the things we expected. They...

Jun 2020
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CMO

Tools and Methodology

Optum was very honest. They told us that certain work was a big lift and that there were a lot of...

Jun 2020
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CMO

People and Knowledge

We have some smart people at our organization. We are a very insular organization in that a lot of...

Jun 2020
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CMO

Tools and Methodology

Optum avoided charging for every little thing, but there are definitely discussions around the scope...

Jun 2020
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CMO

Tools and Methodology

Optum exceeded expectations, but that wasn't hard to do. On occasion, Optum could have guided us to...

Jun 2020
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CMO

Relationship

Optum took the approach of wanting to build a trusted partnership between them and our organization....

Jun 2020
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CMO

Tools and Methodology

We were told that the project wouldn't be for everyone. There were good people in our organization...

Jun 2020
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CMO

People and Knowledge

We can't get much better than what the consultants brought. Optum had youngsters, but most of the...

Jun 2020
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Director

Sales and Contracting

The vendor has not been charging us for anything beyond what we already had in the contract and what...

May 2020
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Director

Tools and Methodology

Every month, the vendor continues to improve the model that they are working on and is very...

May 2020
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Director

Tools and Methodology

Optum is such a large company, and sometimes the different departments are completely independent of...

May 2020
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Director

Tools and Methodology

If I asked Optum about how certain metrics looked in relation to the industry, they would provide...

May 2020
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Director

Win/Loss - Why they were selected (by current clients)

Optum's services are pretty expensive for the products that they have. The finance area has actually...

May 2020
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Director

Project Results

The financial consulting has been pretty good. We just got a report back from our finance department...

May 2020
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Director

Tools and Methodology

The vendor keeps a very good eye on what is coming, especially when it comes to quick regulatory...

May 2020
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Director

Tools and Methodology

There are a couple of things that I think Optum could have done better, but they did do a good job...

May 2020
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Director

Relationship

The vendor executives are very involved. They do a good job of keeping tabs on us.

May 2020
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Director

Other Observations

There have been a couple of things that we have had to address specifically around COVID-19 that...

May 2020
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Director

Tools and Methodology

There are times when there are external issues within our industry that specifically affect our...

May 2020
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CFO

Tools and Methodology

I would like to see better tracking for the milestones that we work through. It actually took us...

Apr 2020
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CFO

ROI and Cost

Optum doesn’t avoid charging for every little thing. That is probably my biggest criticism for them;...

Apr 2020
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CFO

Project Results

When it comes to strategic ability on the consulting, we knew everything that was going on, so...

Apr 2020
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CFO

Relationship

I have only one executive contact from Optum, but that person is fabulous. We have regular meetings....

Apr 2020
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CFO

Tools and Methodology

With the consulting engagement, we did see improved revenue. When the team was here, we turned off...

Apr 2020
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CFO

Tools and Methodology

With the consulting, Optum was more in the background running things. They weren’t as aggressive in...

Apr 2020
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CFO

ROI and Cost

We got the ROI we were hoping for, and everything panned out. But consulting is just so expensive,...

Apr 2020
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CFO

Tools and Methodology

Optum is definitely there for us. I think that is just an aspect of the team. I almost can’t even do...

Apr 2020
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CFO

Tools and Methodology

The consulting and the implementation went well. We met our budget and our criteria, so we were...

Apr 2020
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VP/Other Executive

Project Results

Optum has been able to identify and quantify our opportunities in a way that is very clear to our...

Oct 2019
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VP/Other Executive

Future Outlook

We are in the midst of implementing some of the recommendations that Optum had for us. Other...

Oct 2019
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VP/Other Executive

Relationship

Optum's senior executives are very engaged with us. They really feel like our partners as we do our...

Oct 2019
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VP/Other Executive

Project Results

We are seeing some improvements, but I would say that we have not achieved our overall targets yet.

Oct 2019
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VP/Other Executive

Tools and Methodology

A lot of Optum's team members were actually clinicians and CNOs, so they did a really good job of...

Oct 2019
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VP/Other Executive

Tools and Methodology

Optum struggles with execution. They have a lot of great ideas, but they really put those on us to...

Oct 2019
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VP/Other Executive

ROI and Cost

Our contract is based on a fixed rate, but we do have a bonus if Optum hits a certain target of...

Oct 2019
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VP/Other Executive

Other Observations

I would maybe buy a modified version of Optum's service. I would probably buy a smaller team of...

Oct 2019
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VP/Other Executive

People and Knowledge

Some of the consultants were really strong, and others were not as strong. We have had several...

Oct 2019
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VP/Other Executive

Tools and Methodology

I think that Optum does have some nice tools, although I wouldn't say these tools are super...

Oct 2019
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VP/Other Executive

ROI and Cost

Getting our money's worth all depends on whether we actually achieve our savings, and right now, we...

Oct 2019
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VP/Other Executive

Relationship

We have stakeholders, people at the facilities, and people at the corporate level, and that can be...

Oct 2019
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Director

ROI and Cost

The benefit of working with Optum was a cost-initiative decrease, which they helped support. They...

Oct 2019
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Director

ROI and Cost

Optum is not the highest priced consulting group, but they are not cheap.

Oct 2019
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Director

People and Knowledge

Optum purchased Advisory Board, and we initially worked with Advisory Board and were accustomed to...

Oct 2019
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Director

Tools and Methodology

Optum was very good at interpreting the analytics data. Sometimes data can be overbearing and...

Oct 2019
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CFO

Other Observations

Executive Health Resources used to be an independent company, but then they were acquired by Optum....

Sep 2019
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CFO

Tools and Methodology

We get the most value on Optum's services from the analysis and direction of patient statusing. We...

Sep 2019
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CFO

Other Observations

Optum is a very big and unwieldy company. It is part of UnitedHealthcare, and that is a downside....

Sep 2019
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CFO

ROI and Cost

We look at millions of dollars' worth of things with Optum. Optum always measures things from the...

Sep 2019
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VP/Other Executive

ROI and Cost

Optum tries to charge us for every little thing.

Apr 2019
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VP/Other Executive

Relationship

I don’t think any vendor keeps all their promises, but Optum is pretty good at keeping promises. If...

Apr 2019
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VP/Other Executive

Relationship

We recognize more things that might need to be improved in Optum’s system than most other...

Apr 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We had a previous working relationship and track record with Optum, and we felt confident with their...

Apr 2019
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VP/Other Executive

Tools and Methodology

Some people might say the process we went through was overkill, but I was fine with the process...

Apr 2019
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VP/Other Executive

Tools and Methodology

A piece of feedback that I have shared with Optum is that their projects can be extremely expensive....

Apr 2019
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Director

ROI and Cost

As we have worked with Optum, we have decreased costs. That means we lowered our denials, which were...

Apr 2019
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Director

Tools and Methodology

The innovation Optum brought to the table was using existing best practices and showing us how to...

Apr 2019
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Director

Tools and Methodology

Optum’s strength is their understanding of the operational environment that we work in and best...

Apr 2019
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Director

Other Observations

Optum’s weakness is that they are very busy, so being able to get as much time from them as we...

Apr 2019
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Director

ROI and Cost

I would highly recommend Optum. Their costs are the most reasonable of the ones that we have seen....

Apr 2019
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CFO

Tools and Methodology

We aren’t certain whether we will continue our relationship with Optum. We don’t want our private...

Apr 2019
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CFO

Project Results

When we brought Optum on board, we didn’t have a good structure in place. The people from Optum...

Apr 2019
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CFO

People and Knowledge

Optum convinced us that they could help us because we knew people from Advisory Board, but there has...

Apr 2019
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CFO

Relationship

I can’t really think of anything that we would have liked Optum to do differently. It was really...

Apr 2019
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CFO

People and Knowledge

Optum did a great job. The people they brought to the table had lots of knowledge about what we...

Apr 2019
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VP/Other Executive

Other Observations

Optum has opened at least one clinic in our competitive space, so we won't pay money to contract...

Nov 2018
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The professional people Optum brought to the table were a key factor in why we chose Optum. Optum’s...

Oct 2018
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VP/Other Executive

People and Knowledge

Optum brought significant resources in terms of staff members who were directly engaged in our...

Oct 2018
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