Cybersecurity Is Critical in Today's Environment
Optum Risk Adjustment Solutions
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Director
We are going to do an RFP to get competitive bids to replace this product. Optum has been having...
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Director
If Optum were to ask me to be a referral for them, I would tell others to watch out for their data...
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Director
Optum hasn't talked to us about interoperability.
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Director
Our account manager is great, but they struggle to escalate things internally.
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Manager
We are going to go ahead and let Optum go. We have contracted with another company to replace them....
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Manager
All of Optum's data breakdowns are a huge reason that we are leaving them. Optum's data is so...
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Manager
The challenge with Optum's training is that we don't get it. It is not offered unless we ask for it.
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Manager
Optum has many different, siloed processes. They are a huge organization, so when any little thing...
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Manager
Optum is fantastic on their retrospective claims, and they have the highest chart collection rates...
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Manager
Optum's integration is difficult. It is okay, but I have seen better. Optum just isn't able to...
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Manager
Optum's dashboards are pretty terrible. The lag delays are not intuitive. I really have a bad taste...
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Director
We had a tough start with Optum because of the rigidness of the data and the format that they...
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Director
Training has always been part of Optum’s packages. Optum has also been good about making refresher...
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Director
The system is a standalone product that is pretty siloed in terms of functionality. The system is...
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Director
The product delivers what we need and drives results for us, but I don't know whether the product...
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Director
Optum is helping us forecast what the adjustments are expected to be with the data we provide. From...
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Director
Whether Optum is in our long-term plans is 50/50 right now. From an analytics capability, we may...
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Director
Optum’s UI is a little old. They are in the process of revamping, but they waited a little too long....
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Director
Optum has been fantastic in terms of our relationship. However, there are some things that we have...
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Manager
Optum is okay with support. We have a really good account manager, but past that person, things are...
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Manager
We have to do things Optum's way or the highway. However, we have had a good, successful...
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Manager
We are wholly dependent on Optum in a certain area, and that is not a good place to be because if...
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Manager
The training for Optum's solution is harder than the training for other solutions, so it is...
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Manager
Optum could do better with their data and reporting. They are trying to switch to a new server that...
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Manager
Optum has a tendency to nickel-and-dime whenever they offer new technology. They roll out a new...
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VP/Other Executive
The challenge with Optum is that they are not nimble. They are very hard to move, and they are very...
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VP/Other Executive
Promises being kept with Optum can be a challenge at times. I don’t ever talk to Optum executives....
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VP/Other Executive
What Optum brings to us is consistency. They are good about updates and providing us information. We...
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VP/Other Executive
Optum is not as bad as other vendors. We have a good price with them, and that makes up for some of...
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VP/Other Executive
I love this system. I used it before I came here, so I knew its value. We weren’t as advanced when I...
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VP/Other Executive
In terms of working as promoted, the system is extremely good. It is the best in class and meeting...
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