Optum Risk Adjustment Solutions
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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Director

We are going to do an RFP to get competitive bids to replace this product. Optum has been having...

Aug 2021
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Director

If Optum were to ask me to be a referral for them, I would tell others to watch out for their data...

Aug 2021
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Director

Optum hasn't talked to us about interoperability.

Aug 2021
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Director

Our account manager is great, but they struggle to escalate things internally.

Aug 2021
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Manager

We are going to go ahead and let Optum go. We have contracted with another company to replace them....

Aug 2021
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Manager

All of Optum's data breakdowns are a huge reason that we are leaving them. Optum's data is so...

Aug 2021
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Manager

The challenge with Optum's training is that we don't get it. It is not offered unless we ask for it.

Aug 2021
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Manager

Optum has many different, siloed processes. They are a huge organization, so when any little thing...

Aug 2021
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Manager

Optum is fantastic on their retrospective claims, and they have the highest chart collection rates...

Aug 2021
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Manager

Optum's integration is difficult. It is okay, but I have seen better. Optum just isn't able to...

Aug 2021
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Manager

Optum's dashboards are pretty terrible. The lag delays are not intuitive. I really have a bad taste...

Aug 2021
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Director

We had a tough start with Optum because of the rigidness of the data and the format that they...

Aug 2021
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Director

Training has always been part of Optum’s packages. Optum has also been good about making refresher...

Aug 2021
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Director

The system is a standalone product that is pretty siloed in terms of functionality. The system is...

Aug 2021
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Director

The product delivers what we need and drives results for us, but I don't know whether the product...

Aug 2021
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Director

Optum is helping us forecast what the adjustments are expected to be with the data we provide. From...

Aug 2021
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Director

Whether Optum is in our long-term plans is 50/50 right now. From an analytics capability, we may...

Aug 2021
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Director

Optum’s UI is a little old. They are in the process of revamping, but they waited a little too long....

Aug 2021
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Director

Optum has been fantastic in terms of our relationship. However, there are some things that we have...

Aug 2021
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