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Commentary Summary
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User Commentary
Director
If the decision were up to me, I would purchase the system again. There are some qualification, but...
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Director
Optum keeps all their promises related to analytics. They have delivered on those, and they continue...
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Director
Optum has been willing to discuss consulting; they have provided some consulting assistance without...
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Director
There are a number of functional areas that we contract with Optum for. Optum is now trying to...
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Director
The solution has been meeting our needs fairly well, and it meets all the needs for what we have...
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Director
Optum hasn’t been too forthcoming with delivering new technology that meets our needs. Phone support...
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Director
I would give Optum a high rating for driving tangible outcomes. They have done a good job. I would...
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Director
Optum requires a lot of our own data to help start, load, and continue ongoing feeding of the...
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Director
It is not clear to me how all the data that we send Optum is being used. It makes me think that we...
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Director
We chose Optum for the breadth of their footprint and their ability to provide us with meaningful...
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Director
Once we had the training, the system was good. The people that have gone through the training have...
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Director
Optum could be more transparent. I suspect that their technology and what they are doing are...
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Director
Optum has been responsive to our requests, but I would prefer more touch points especially in the...
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Director
It was night and day how Optum viewed a process versus another vendor. We like to be much more...
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Director
I would rate Optum a little below the middle point on supporting us during the COVID-19 crisis....
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Director
Since the vendor’s acquisition, the vendor has kept their promises more. Before the acquisition, the...
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Director
We don’t use the product as it is traditionally sold. We have really worked with Optum to create a...
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Director
Optum's system is part of our long-term plans. We reevaluate every year, but the system is part of...
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Director
The vendor doesn't charge us for every little thing. I am very clear about what we are willing to...
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Director
The ease of use for end users is the system's weak point. The system is better than anything else,...
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Director
I am happy with the vendor's support now. I have had different support people, and some have been...
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Director
I would recommend Optum's system. I have sometimes been a reference for the system with upcoming...
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VP/Other Executive
Users have to think of Optum’s meeting structure when it comes to the frequency of meetings and...
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VP/Other Executive
We are seeing outcomes with the product. We have performed very well on the metrics that Optum...
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VP/Other Executive
From the providers’ perspective, the system is highly integrated into our EHR. It doesn’t seem like...
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VP/Other Executive
We have multiple EHRs, and the product works very well with one of the large EHRs. We have had...
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VP/Other Executive
Almost all my feedback for Optum is very positive. They are a highly collaborative group. They are...
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VP/Other Executive
We asked Optum’s team to help us gather some information on the Hierarchical Condition Category...
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VP/Other Executive
I have been extremely satisfied with Optum. The product isn’t perfect, but nothing is perfect in our...
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Manager
I would not purchase Optum's solution again. I would prefer to stay with our current vendor. Optum's...
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