Optum Risk Adjustment Solutions Comments

 

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User Commentary

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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. There are some qualification, but...

Jun 2020
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Director

Relationship

Optum keeps all their promises related to analytics. They have delivered on those, and they continue...

Jun 2020
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Director

Service and Support

Optum has been willing to discuss consulting; they have provided some consulting assistance without...

Jun 2020
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Director

Service and Support

There are a number of functional areas that we contract with Optum for. Optum is now trying to...

Jun 2020
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Director

Functionality and Upgrades

The solution has been meeting our needs fairly well, and it meets all the needs for what we have...

Jun 2020
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Director

Service and Support

Optum hasn’t been too forthcoming with delivering new technology that meets our needs. Phone support...

Jun 2020
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Director

Functionality and Upgrades

I would give Optum a high rating for driving tangible outcomes. They have done a good job. I would...

Jun 2020
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Director

Implementation and Training

Optum requires a lot of our own data to help start, load, and continue ongoing feeding of the...

Jun 2020
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Director

Relationship

It is not clear to me how all the data that we send Optum is being used. It makes me think that we...

Jun 2020
 Helpful

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Director

Win/Loss - Why they were not selected (by non-clients)

We chose Optum for the breadth of their footprint and their ability to provide us with meaningful...

Jun 2020
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Director

Implementation and Training

Once we had the training, the system was good. The people that have gone through the training have...

Jun 2020
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Director

Other Observations & Comments

Optum could be more transparent. I suspect that their technology and what they are doing are...

Jun 2020
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Director

Service and Support

Optum has been responsive to our requests, but I would prefer more touch points especially in the...

Jun 2020
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Director

Other Observations & Comments

It was night and day how Optum viewed a process versus another vendor. We like to be much more...

Jun 2020
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Director

Service and Support

I would rate Optum a little below the middle point on supporting us during the COVID-19 crisis....

Jun 2020
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Director

Relationship

Since the vendor’s acquisition, the vendor has kept their promises more. Before the acquisition, the...

Apr 2020
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Director

Functionality and Upgrades

We don’t use the product as it is traditionally sold. We have really worked with Optum to create a...

Apr 2020
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Director

Future Outlook

Optum's system is part of our long-term plans. We reevaluate every year, but the system is part of...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing. I am very clear about what we are willing to...

Apr 2020
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Director

Functionality and Upgrades

The ease of use for end users is the system's weak point. The system is better than anything else,...

Apr 2020
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Director

Service and Support

I am happy with the vendor's support now. I have had different support people, and some have been...

Apr 2020
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Director

ROI / Cost (care and feeding)

I would recommend Optum's system. I have sometimes been a reference for the system with upcoming...

Apr 2020
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VP/Other Executive

Lessons Learned

Users have to think of Optum’s meeting structure when it comes to the frequency of meetings and...

Mar 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We are seeing outcomes with the product. We have performed very well on the metrics that Optum...

Mar 2020
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VP/Other Executive

Interfacing and Integration

From the providers’ perspective, the system is highly integrated into our EHR. It doesn’t seem like...

Mar 2020
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VP/Other Executive

Interfacing and Integration

We have multiple EHRs, and the product works very well with one of the large EHRs. We have had...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

Almost all my feedback for Optum is very positive. They are a highly collaborative group. They are...

Mar 2020
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VP/Other Executive

Service and Support

We asked Optum’s team to help us gather some information on the Hierarchical Condition Category...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

I have been extremely satisfied with Optum. The product isn’t perfect, but nothing is perfect in our...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

I would not purchase Optum's solution again. I would prefer to stay with our current vendor. Optum's...

Mar 2020
 Helpful

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Manager

Technology

Optum's tool is a fully integrated solution, and Optum is an industry leader in their ability to...

Nov 2019
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Manager

Functionality and Upgrades

Compared to other things on the market, the Optum product is better because it leverages the EMR...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Optum does not keep all of their promises. They are not able to effectively extract data from their...

Nov 2019
 Helpful

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Manager

Relationship

Our providers aren't typically keen to engage in this type of solution regardless of who delivers...

Nov 2019
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Director

Relationship

We are not seeing the results that we anticipated we would see. Our goal was to review charts on the...

Nov 2019
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Director

ROI / Cost (care and feeding)

We would not sign a contract again for the risk adjustment piece. We are considering having portions...

Nov 2019
 Helpful

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Director

Relationship

For risk adjustment, I don’t think Optum knows how to handle us. I just don’t think they understand...

Nov 2019
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