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Optum Risk Adjustment Solutions Commentary
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Bradley Hunter
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KLAS SRU Manager - Bradley Hunter
 
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Director

Product

There can be issues with the transfer and cleanup of the data and the flexibility there. It would be...

Jul 2024
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Director

Product, Value

Optum Risk Adjustment Solutions is helping improve accuracy on risk coding and completion filling or...

Jul 2024
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Director

Relationship

We can’t really get too much done through the phone or web support teams for the services that we...

Jul 2024
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Director

Relationship

The less size an organization has, the harder it is to get involvement from the Optum executives,...

Jul 2024
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Director

Loyalty

We are in a situation right now where we are not functional with Optum Risk Adjustment Solutions...

Jul 2024
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VP/Other Executive

Product

Optum Risk Adjustment Solutions' interface, like the analytics and tools that we are getting from...

Jun 2024
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VP/Other Executive

Loyalty

The breadth of services was so limited with Optum Risk Adjustment Solutions, and that caused us to...

Jun 2024
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VP/Other Executive

Relationship

Optum runs toward feedback, and whenever we are having challenges with implementations, they are...

Jun 2024
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Director

Loyalty

Optum is a big part of things because of another vendor’s recent cyberattack. So we will continue to...

May 2024
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Director

Culture

There are some struggles with Optum. If I were to compare apples to apples with retrieval vendors...

May 2024
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Director

Operations

Optum has very thorough training. We haven't necessarily been able to get into it, but the training...

Apr 2024
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Director

Relationship

With Optum, there have been several times when we have found out about a service outage at the last...

Apr 2024
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Director

Relationship, Product, Value

Optum Risk Adjustment Solutions is a support for providers. It helps them ensure that when they meet...

Apr 2024
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VP/Other Executive

Relationship, Product

Optum could do better with their retrieval activities. Optum doesn't manage things well. For...

Mar 2024
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Director

Loyalty, Product

Optum Risk Adjustment Solutions works as expected, although there certainly is room to make it more...

Dec 2023
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Director

Relationship, Product

Optum definitely has a lot of great reporting to be able to see how folks are interacting with the...

Dec 2023
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Director

Relationship

Optum is pretty responsive. They are relatively good with something that is a priority. In terms of...

Dec 2023
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VP/Other Executive

Relationship

Optum hasn't done very well with managing their subcontractors. They are trying though.

Oct 2023
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VP/Other Executive

Culture, Relationship

When working with Optum, organizations have to be very specific about what they want the vendor to...

Oct 2023
||
(0)
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CMO

Value

One issue is that we have not met our ultimate goal. There are many moving pieces, and the product...

Oct 2023
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(0)
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CMO

Loyalty, Relationship

Optum’s executive involvement was great. One of their leaders has moved to another organization, so...

Oct 2023
||
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CMO

Relationship

We have never had an issue with Optum. We are always working with them on different things, such as...

Oct 2023
||
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CMO

Operations

We could use more training for our providers. Training is more about quantity than quality.

Oct 2023
||
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CMO

Product

The product works well and is effective. We would love to get to the point where we turn on the...

Oct 2023
||
(0)
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CMO

Product

The amount of information in the tool can make it cumbersome, but that is not an Optum issue or...

Oct 2023
||
(0)
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Director

Product, Value

We have seen multiple outcomes with Optum's system, but the biggest outcome has been that we have...

Oct 2023
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(0)
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Director

Culture, Value

Optum is pretty good about not charging for everything, and they don't oversell what they are doing....

Oct 2023
||
(0)
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Director

Loyalty

Optum's product is a little stale. It needs some improvements. I don't think that my satisfaction...

Oct 2023
||
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A growing field of vendors offers risk adjustment technology and services. In our latest report, we set out to discover which vendors offer the widest breadth of capabilities. 



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