Optum Risk Adjustment Solutions Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
The in-office program is a strength. It drives in-office encounters for us, and it is still probably...
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Culture, Relationship
Optum’s customer service is great. If I call them and need something, they call me right back. Their...
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Loyalty, Product
We are able to use the solution's analytics function. We are doing a lot of our analytics in-house,...
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Product
In the Optum program, there may or may not be personnel. There are paper forms, and there might be...
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Loyalty, Value
We are using Optum Risk Adjustment Solutions less for retrospective work because of the vendor's...
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Product
There can be issues with the transfer and cleanup of the data and the flexibility there. It would be...
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Product, Value
Optum Risk Adjustment Solutions is helping improve accuracy on risk coding and completion filling or...
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Relationship
We can’t really get too much done through the phone or web support teams for the services that we...
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Relationship
The less size an organization has, the harder it is to get involvement from the Optum executives,...
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Loyalty
We are in a situation right now where we are not functional with Optum Risk Adjustment Solutions...
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Product
Optum Risk Adjustment Solutions' interface, like the analytics and tools that we are getting from...
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Loyalty
The breadth of services was so limited with Optum Risk Adjustment Solutions, and that caused us to...
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Relationship
Optum runs toward feedback, and whenever we are having challenges with implementations, they are...
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Loyalty
Optum is a big part of things because of another vendor’s recent cyberattack. So we will continue to...
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Culture
There are some struggles with Optum. If I were to compare apples to apples with retrieval vendors...
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Operations
Optum has very thorough training. We haven't necessarily been able to get into it, but the training...
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Relationship
With Optum, there have been several times when we have found out about a service outage at the last...
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Relationship, Product, Value
Optum Risk Adjustment Solutions is a support for providers. It helps them ensure that when they meet...
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Relationship, Product
Optum could do better with their retrieval activities. Optum doesn't manage things well. For...
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Loyalty, Product
Optum Risk Adjustment Solutions works as expected, although there certainly is room to make it more...
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Relationship, Product
Optum definitely has a lot of great reporting to be able to see how folks are interacting with the...
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Relationship
Optum is pretty responsive. They are relatively good with something that is a priority. In terms of...
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