Millennium PowerChart (Global)
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Analyst/Coordinator

Loyalty, Value

We don't see too much training and would like to see more. For private organizations, I would not...

Sep 2023
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Physician

Product

The thing we like about the product is that we can build our own structures inside. Millennium...

Aug 2023
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Physician

Product

An improvement we would like to see Cerner make is with the user interface. It is not getting...

Aug 2023
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CIO

Product

Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...

Aug 2023
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Director

Product

Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...

Aug 2023
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Physician

Loyalty, Relationship, Product

Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...

Aug 2023
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Physician

Loyalty, Product

We are working with old code. We were promised for the longest time that Cerner was going to migrate...

Aug 2023
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Physician

Relationship

One thing that is good with Oracle Health is that although I don’t meet with their leaders very...

Aug 2023
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Physician

Operations

The implementation was excellent. The product had a learning curve, but after the learning curve,...

Aug 2023
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Physician

Relationship, Product

Whenever the potential for integration is there, Cerner does an integration. If the potential is not...

Aug 2023
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Physician

Operations, Product

Cerner started with a vanilla build that came directly from another country. When we started with...

Aug 2023
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Physician

Operations

In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...

Aug 2023
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Physician

Product

Cerner's product is the best of all of the third-party solutions; all of the data from the product...

Aug 2023
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Director

Loyalty, Product

Millennium PowerChart is fit for what we do. I can't complain about what it does for us. But our...

Jul 2023
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Director

Relationship

We do some little projects with Cerner, and there are some prices that go with those projects. But...

Jul 2023
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Director

Relationship

Oracle Health tends to keep their promises if they are given the opportunity. Our representatives...

Jul 2023
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Director

Relationship, Product

Oracle Health is a bit slower in terms of addressing our unique needs in our region. Some of the...

Jul 2023
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Director

Product

I would like Oracle Health to focus on the foundational blocks around integration and FHIR. I don’t...

Jul 2023
||
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Director

Loyalty, Product

With the integration with some of the different systems, like with the PACS and our systems for...

Jul 2023
||
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Director

Relationship

The acquisition hasn’t had much of an impact on us because the main players have stayed the same...

Jul 2023
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Director

Relationship, Operations, Product

We did an upgrade to our early-warning tool, and that has been a big body of work. Oracle Health has...

Jul 2023
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Director

Loyalty, Relationship

We still don't have the cloud-based platform. That platform would open up more possibilities. We...

Jul 2023
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Analyst/Coordinator

Relationship

With one of the upgrades that was taken, something got reset, and that issue created a patient...

Jul 2023
||
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Analyst/Coordinator

Product

Oracle Health could improve things from a physician-experience standpoint when it comes to...

Jul 2023
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Analyst/Coordinator

Relationship

We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...

Jul 2023
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Analyst/Coordinator

Relationship

The vendor told us that we needed to give the physicians access to a utility tool in order to have...

Jul 2023
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Director

Operations, Product

The product is fairly intuitive. We get fewer and fewer calls about how to use it because there are...

Jul 2023
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Director

Relationship

We have contact with a representative from Oracle Health if there is an incident. They are always...

Jul 2023
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Director

Loyalty, Product

Our workforce doesn’t see the benefits of the product, so they don't use it to its full capacity....

Jul 2023
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Director

Relationship, Product

We get comments from people asking why the product can’t do certain things or why it takes so long...

Jul 2023
||
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Analyst/Coordinator

Product

Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...

Jul 2023
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Analyst/Coordinator

Operations, Product

The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....

Jul 2023
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Analyst/Coordinator

Relationship

Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...

Jul 2023
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Analyst/Coordinator

Relationship, Product

The physician experience has not evolved for the product. We have not seen anything that has...

Jul 2023
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Analyst/Coordinator

Relationship, Product

We are finding that whenever the vendor takes out a certain component, the new component they put in...

Jul 2023
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CIO

Relationship, Product

I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...

Jun 2023
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Manager

Product, Value

We need modern FHIR-based integration for data in and out of the solution. We also need to have the...

Jun 2023
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Analyst/Coordinator

Relationship

The vendor could improve by focusing on providing customized builds to support our facility's processes....

Jun 2023
||
(0)
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Manager

Operations

Oracle Health's implementation efforts should focus more on delivering the correct solution to end...

Jun 2023
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CIO

Product

There are a number of areas where the connectivity between Millennium PowerChart and the national...

Jun 2023
||
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CIO

Operations, Product

The product has a learning curve, and we get a lot of feedback from users that the solution is...

Jun 2023
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CIO

Operations, Product

Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...

Jun 2023
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Director

Value

Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...

Jun 2023
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Director

Relationship

Oracle Health does deliver; they are just a little slow sometimes.

Jun 2023
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Director

Relationship, Product

Oracle Health could improve in terms of being proactive. I would like something to benchmark where...

Jun 2023
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Director

Relationship

We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...

Jun 2023
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Manager

Culture, Value

Oracle Health should focus on AI and lower the cost of the hardware.

Jun 2023
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CIO

Relationship, Operations

We went with the out-of-the-box model for most of Millennium PowerChart, and we were surprised at...

May 2023
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CIO

Relationship

We have to badger Oracle Health’s support people about tickets and updates. Also, some of the...

May 2023
||
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CIO

Relationship

We have regular meetings with our account manager to go through our issues. The meetings are...

May 2023
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CIO

Operations

I have seen Millennium PowerChart work really well, so I know it can work well. However, it seems...

May 2023
||
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CIO

Value

Oracle Health charges us for every little thing. For example, what we pay for a certain service is...

May 2023
||
(0)
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CIO

Operations

I was underwhelmed with Oracle Health’s implementation services throughout the project, and I think...

May 2023
||
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CIO

Operations

Implementation training is not Oracle Health’s core business. The vendor is getting really lax in...

May 2023
||
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Director

Product

Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...

May 2023
||
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Director

Product

Millennium PowerChart’s reliability and reportability is very good. The amount of information that...

May 2023
||
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Director

Loyalty, Product

Our IT department has probably had a more positive experience than our other teams have with...

May 2023
||
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Director

Product

We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...

May 2023
||
(0)
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Director

Operations

Our entire implementation experience was appalling, but I don’t know whether that was because of...

May 2023
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(0)
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Director

Relationship

There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...

May 2023
||
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Director

Value

The cost of the whole Millennium PowerChart system was really high. We have also had to go to...

May 2023
||
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Director

Operations

A lot of the problems with Millennium PowerChart happened because we had to either go live when we...

May 2023
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Director

Product, Value

I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...

May 2023
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Director

Product

I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...

May 2023
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Analyst/Coordinator

Value

Oracle Health doesn’t avoid charging for every little thing. There are still some things that pop...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

When issues are raised, it takes a little longer than normal for them to be resolved. I know there...

Apr 2023
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Analyst/Coordinator

Product

If I were talking to a peer considering Oracle Health, I would talk about the product's ease of use,...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor has three big strengths. First, they have an excellent relationship with our team. The...

Apr 2023
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Analyst/Coordinator

Relationship

Cerner has some opportunities for improvement. Cerner has been slow to move developments from US to...

Apr 2023
||
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

The implementation really set us up on a bad note, and things have not improved since then. The...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Product, Product, Value, Value

The product’s continuing issues with the hosted data center are beneficial to Oracle Health because...

Apr 2023
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VP/Other Executive

Product, Product

I can't get a FHIR connection working in the product. I would like the vendor to improve the inbound...

Apr 2023
||
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VP/Other Executive

Product, Product

Cerner has a number of products in their armory, such as CareAware Connect and PowerChart Touch,...

Apr 2023
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VP/Other Executive

Relationship, Relationship

One way the vendor could improve their support is for us to not be reliant on the US support team...

Apr 2023
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VP/Other Executive

Relationship, Relationship

The vendor has certainly had a bit of a changing workforce. But I don't think our account management...

Apr 2023
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CIO

Relationship

Things are excellent with Cerner. They have proven that they are really giving high priority to our...

Apr 2023
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CIO

Relationship

We like Cerner’s support. We have their immediate-response team. Whenever we have an issue, Cerner's...

Apr 2023
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CIO

Loyalty

In terms of the Oracle Health acquisition, the vendor will be much stronger because today they have...

Apr 2023
||
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CIO

Product

I would love to see Cerner focus much more on their patient portal, or at least on their mobile...

Apr 2023
||
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Manager

Loyalty, Product

Cerner is an American company, and their product was designed for the American health system. We had...

Mar 2023
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Manager

Relationship

With the vendor's timelines, things are very slow. Considering the size and complexity of things, it...

Mar 2023
||
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Manager

Operations

We do a lot of the Cerner training in-house because we have a training department, and staff members...

Mar 2023
||
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Manager

Product

Everything that communicates with Cerner's system communicates through a single point, the...

Mar 2023
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Manager

Relationship, Product

There are still a lot of gaps we have where Cerner can't accommodate us, or they just don't have...

Mar 2023
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Manager

Culture, Value

With the acquisition by Oracle Health, I would be a bit more reluctant to recommend Millennium...

Mar 2023
||
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Manager

Operations

We had our training for Millennium PowerChart through a third party. Each organization and each...

Mar 2023
||
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Manager

Operations, Product

With Millennium PowerChart, computer literate people understand it faster than people who aren't...

Mar 2023
||
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Manager

Product

I would like to see more integrations between Millennium PowerChart and our PACS. It would be nice...

Mar 2023
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Analyst/Coordinator

Product

At one point, Cerner migrated to something called Dynamic Documentation. It was a solution that...

Mar 2023
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Analyst/Coordinator

Relationship, Product

When we find critical defects in the system, Cerner gives us a date for when those things will be...

Mar 2023
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Analyst/Coordinator

Operations

Cerner’s training methodology is not in line with the best practices we have seen.

Mar 2023
||
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Analyst/Coordinator

Relationship, Product

When our physicians modify the diagnosis display, they leave annotations to keep track of what is...

Mar 2023
||
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Manager

Operations

Cerner’s implementation process is very well established. However, there were issues, and that may...

Feb 2023
||
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Manager

Product

Millennium PowerChart does meet our expectations, and it is consistent, considering that it is...

Feb 2023
||
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CIO

Operations

When Cerner brings trainers in, they are stock people who only know Cerner Millennium. But when we...

Jan 2023
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CIO

Relationship

We found out that Cerner didn’t have a model to support their third-party integrations. So we made...

Jan 2023
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CIO

Relationship

The Cerner team here has been quite proactive. And we have access to their managing director. So we...

Jan 2023
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CIO

Product, Value

With the product, we have integrated a lot of the manual processes, and we have a better complete...

Jan 2023
||
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CIO

Operations

Cerner’s implementation team really drives their model system, but I have not seen any client that...

Jan 2023
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CIO

Product

The challenges we have had specifically were clinical workflows that were affected by the regulatory...

Jan 2023
||
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CIO

Relationship, Operations, Product

The mainstream clinical processes were good, but the whole implementation of the pharmacy aspect was...

Jan 2023
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CIO

Loyalty, Relationship, Product

When we integrate Cerner with third parties or even some of the regulatory framework systems, Cerner...

Jan 2023
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CIO

Loyalty, Operations

Oracle Health is not into the consulting and implementation space. They rely on partners to do that....

Jan 2023
||
(0)
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Physician

Product

I like the easy accessibility and integration in the system.

Jan 2023
||
(0)
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Physician

Product

The vendor could improve the product by making it more focused for emergency notes.

Jan 2023
||
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Physician

Product

We would like to have more focused templates for EDs.

Jan 2023
||
(0)
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CNIO

Relationship

From a cultural perspective, there is something wrong with Cerner at the moment. They need to have a...

Jan 2023
||
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Director

Culture, Relationship

The customer service teams that Cerner has available in the US are not available in non-US places. I...

Jan 2023
||
(0)
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Director

Loyalty, Product

We have had some positive improvements with Millennium PowerChart, especially in terms of access and...

Jan 2023
||
(0)
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Director

Product

The Millennium PowerChart server that is available in the US is very different than the server that...

Jan 2023
||
(0)
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Director

Relationship, Product

Cerner is not as flexible as other vendors when it comes to work culture and region-specific...

Jan 2023
||
(0)
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Director

Culture, Relationship

Sometimes Cerner is not sure how they want to communicate with us and what expectations they want to...

Jan 2023
||
(0)
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Director

Relationship

We have a local Cerner team with whom we meet regularly, and the regional leaders are also...

Jan 2023
||
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Manager

Culture, Operations

When we did a very major upgrade, it took us more than a year from the beginning of contracting to...

Dec 2022
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(0)
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Manager

Loyalty, Relationship

Cerner no longer supports Millennium PowerChart in our region. We have been their customer for a...

Dec 2022
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Manager

Relationship

Cerner does not keep all of their promises. They are the same as all the other vendors. As soon as...

Dec 2022
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Manager

Product

We would buy Millennium PowerChart again if Cerner used the patient tracking method that we use in...

Dec 2022
||
(0)
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Manager

Relationship

Cerner provides us with a very broad, rough road map when we want to do upgrades. The vendor tells...

Dec 2022
||
(0)
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Manager

Product

Cerner is much more robust than our other vendors in terms of everything that concerns upgrades and...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship

Cerner has been an excellent partner to work with. They really know what they are talking about. I...

Dec 2022
||
(0)
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Director

Relationship

It is more challenging to get support and engagement from the vendor now than it was a few years...

Dec 2022
||
(0)
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Director

Product

Millennium PowerChart serves its purpose. It is an acceptable product, but it needs some work...

Dec 2022
||
(0)
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Director

Product

Millennium PowerChart is quite configurable, and our team can manipulate the solution to get what...

Dec 2022
||
(0)
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Director

Product

Cerner has acknowledged that the system's internal integration engine needs to be ripped out and...

Dec 2022
||
(0)
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Director

Product

Millennium PowerChart's biggest pitfall is its lack of integration. The system provides a very...

Dec 2022
||
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Director

Relationship

The vendor does an excellent job with their critical instance and over-the-phone support. They don't...

Dec 2022
||
(0)
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Director

Loyalty, Relationship

We have some plans for 2023. If Cerner delivers on the things that they have promised us, then they...

Dec 2022
||
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Manager

Operations, Product

Cerner’s upgrades are okay, but installing the upgrades always takes months because the...

Dec 2022
||
(0)
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Manager

Relationship, Product

If I need to ask something of Cerner, it never works. Trying to change something in Millennium...

Dec 2022
||
(0)
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Manager

Operations

Cerner didn't know the market in our area, so the team they put on our implementation was not...

Dec 2022
||
(0)
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Manager

Product

I am not happy with Millennium PowerChart because it doesn't fit our workflow. The system is built...

Dec 2022
||
(0)
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Manager

Product

By looking at the product, I can tell it was built in the 1980s or 1990s. Millenium PowerChart is an...

Dec 2022
||
(0)
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Manager

Loyalty, Product

My satisfaction is mostly due to the version of Cerner's software that we are using because I have...

Nov 2022
||
(0)
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COO

Relationship, Product

Something that is good for us as a smaller organization is the fact that Cerner works with a lot of...

Nov 2022
||
(0)
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COO

Product

The connection between Cerner and other strong vendors would be very beneficial for any healthcare...

Nov 2022
||
(0)
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COO

Culture, Product

I would like for Cerner to improve on what they offer as the basic, standard package, but I...

Nov 2022
||
(0)
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COO

Culture, Relationship

Cerner is doing a good job and basically telling their clients what they should want and what they...

Nov 2022
||
(0)
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CMIO

Relationship

We can meet with our Cerner manager to review pending charges and opportunities for improvement. We...

Nov 2022
||
(0)
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CMIO

Operations

Cerner gives us access to a mock domain for training. In that domain, we can see and explore the new...

Nov 2022
||
(0)
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 or  to see details.

CMIO

Operations, Product

The product isn't easy to use. Users need to receive training and understand all of the clicks that...

Nov 2022
||
(0)
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 or  to see details.

CMIO

Relationship

Cerner has a good solution that is very reliable. We like to use that solution. The only...

Nov 2022
||
(0)
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CMIO

Product

The solution's portal is very helpful for patients. It allows patients to access medical records,...

Nov 2022
||
(0)
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CMIO

Relationship, Product

Cerner needs to maintain their partnerships and business continuity while improving their customers'...

Nov 2022
||
(0)
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CMIO

Loyalty, Relationship

Oracle is a big company, and we hope that they will add value to Cerner. They could bring in...

Nov 2022
||
(0)
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Nurse

Operations, Product

We need Cerner to have frequent updates or to at least update our version of the product to match...

Oct 2022
||
(0)
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 or  to see details.

Nurse

Operations

The problem with Cerner is that they don’t take the different levels that users are on into account...

Oct 2022
||
(0)
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Nurse

Culture

If Cerner rolls out a new product, we have to sit in on multiple sessions to make the product...

Oct 2022
||
(0)
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CIO

Relationship

Our health system has made the relationship with Cerner quite difficult, and that has led to a...

Oct 2022
||
(0)
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Nurse

Relationship

Cerner has collaborated with us on our requirements and workflow. They have optimized our workflow...

Oct 2022
||
(0)
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Physician

Operations, Product

The vendor does updates during our working hours. We are busy with our work, and we may not be able...

Oct 2022
||
(0)
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 or  to see details.

Physician

Product

Sometimes the system becomes slow.

Oct 2022
||
(0)
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 or  to see details.

Physician

Relationship

Cerner’s team of engineers is very good and friendly. Whenever we call them, they come immediately...

Oct 2022
||
(0)
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 or  to see details.

Physician

Operations

We are satisfied with the technology that Cerner is providing. We find it easy to use, and we are...

Oct 2022
||
(0)
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Physician

Value

The investment is really worth it because we can access this electronic record from many places. It...

Oct 2022
||
(0)
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Manager

Product

We have had a really great experience with the system. It helps us meet standards of care and...

Oct 2022
||
(0)
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Manager

Value

The vendor's biggest opportunity for improvement would be to add more enhancements to the system. To...

Oct 2022
||
(0)
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Manager

Operations, Product

The product is easy to use and is not complicated.

Oct 2022
||
(0)
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Manager

Relationship, Product

A change that would improve the customer experience is if we could flag nonnumeric values as...

Oct 2022
||
(0)
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CIO

Relationship, Product

One of the vendor's strengths is real engagement.

Oct 2022
||
(0)
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 or  to see details.

Physician

Relationship

The biggest strengths of the vendor are their adaptability and their ability to customize the...

Oct 2022
||
(0)
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CIO

Relationship

Cerner could improve their customers' experiences by providing local support in our country.

Oct 2022
||
(0)
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Physician

Product, Value

I like that the product helps us capture all the required information for clinical documentation....

Oct 2022
||
(0)
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 or  to see details.

CIO

Loyalty

I think that Oracle's acquisition of Cerner is an opportunity for Cerner's products to be improved.

Oct 2022
||
(0)
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CIO

Product

I like the variety of integrated modules that the vendor offers.

Oct 2022
||
(0)
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Physician

Product

Telehealth systems have improved access to health care, especially with regard to our specialty....

Oct 2022
||
(0)
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Physician

Product

If the system were able to support medication adherence through alerts to patients and their...

Oct 2022
||
(0)
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VP/Other Executive

Product

Opportunities for product improvement would be better cohesion of products, a more user-friendly...

Oct 2022
||
(0)
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VP/Other Executive

Relationship, Product

Cerner could improve the spread of innovation amongst clients and engage as a partner, not just a vendor....

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

Cerner could improve my organization's experience by having structured documentation or a user guide...

Oct 2022
||
(0)
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 or  to see details.

Nurse

Culture

The vendor's strengths are their negotiation and communication skills.

Oct 2022
||
(0)
 Thank you  Helpful

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Nurse

Product

I like the quality of the product and that it is easily manageable.

Oct 2022
||
(0)
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 or  to see details.

Nurse

Product

There are opportunities for product improvement with the use of advanced technologies.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

My customer experience could be improved by the vendor understanding my needs and offering easy and...

Oct 2022
||
(0)
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Manager

Product, Value

The system can track the history of patient procedures and patient education. I really like how the...

Oct 2022
||
(0)
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Manager

Relationship

Some of the vendor's greatest strengths are their speed and the minute details that they use to...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

It is easy to create templates in the system and integrate the system with various devices. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The strengths of the vendor are that they are easy to contact and available all the time whenever we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I like that the product is easy to handle, and it is easy to get all of our previous data.

Oct 2022
||
(0)
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 or  to see details.

Nurse

Relationship

The vendor could improve the customer experience by assigning a person to a particular department...

Oct 2022
||
(0)
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Manager

Product

The product's old functionalities, such as power orders, are very limited, and we don't have a lot...

Oct 2022
||
(0)
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