Commentary Summary
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User Commentary
Loyalty, Value
We don't see too much training and would like to see more. For private organizations, I would not...
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Product
The thing we like about the product is that we can build our own structures inside. Millennium...
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Product
An improvement we would like to see Cerner make is with the user interface. It is not getting...
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Product
Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...
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Product
Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...
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Loyalty, Relationship, Product
Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...
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Loyalty, Product
We are working with old code. We were promised for the longest time that Cerner was going to migrate...
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Relationship
One thing that is good with Oracle Health is that although I don’t meet with their leaders very...
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Operations
The implementation was excellent. The product had a learning curve, but after the learning curve,...
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Relationship, Product
Whenever the potential for integration is there, Cerner does an integration. If the potential is not...
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Operations, Product
Cerner started with a vanilla build that came directly from another country. When we started with...
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Operations
In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...
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Product
Cerner's product is the best of all of the third-party solutions; all of the data from the product...
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Loyalty, Product
Millennium PowerChart is fit for what we do. I can't complain about what it does for us. But our...
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Relationship
We do some little projects with Cerner, and there are some prices that go with those projects. But...
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Relationship
Oracle Health tends to keep their promises if they are given the opportunity. Our representatives...
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Relationship, Product
Oracle Health is a bit slower in terms of addressing our unique needs in our region. Some of the...
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Product
I would like Oracle Health to focus on the foundational blocks around integration and FHIR. I don’t...
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Loyalty, Product
With the integration with some of the different systems, like with the PACS and our systems for...
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Relationship
The acquisition hasn’t had much of an impact on us because the main players have stayed the same...
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Relationship, Operations, Product
We did an upgrade to our early-warning tool, and that has been a big body of work. Oracle Health has...
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Loyalty, Relationship
We still don't have the cloud-based platform. That platform would open up more possibilities. We...
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Relationship
With one of the upgrades that was taken, something got reset, and that issue created a patient...
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Product
Oracle Health could improve things from a physician-experience standpoint when it comes to...
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Relationship
We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...
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Relationship
The vendor told us that we needed to give the physicians access to a utility tool in order to have...
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Operations, Product
The product is fairly intuitive. We get fewer and fewer calls about how to use it because there are...
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Relationship
We have contact with a representative from Oracle Health if there is an incident. They are always...
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Loyalty, Product
Our workforce doesn’t see the benefits of the product, so they don't use it to its full capacity....
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Relationship, Product
We get comments from people asking why the product can’t do certain things or why it takes so long...
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Product
Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...
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Operations, Product
The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....
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Relationship
Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...
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Relationship, Product
The physician experience has not evolved for the product. We have not seen anything that has...
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Relationship, Product
We are finding that whenever the vendor takes out a certain component, the new component they put in...
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Relationship, Product
I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...
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Product, Value
We need modern FHIR-based integration for data in and out of the solution. We also need to have the...
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Relationship
The vendor could improve by focusing on providing customized builds to support our facility's processes....
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Operations
Oracle Health's implementation efforts should focus more on delivering the correct solution to end...
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Product
There are a number of areas where the connectivity between Millennium PowerChart and the national...
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Operations, Product
The product has a learning curve, and we get a lot of feedback from users that the solution is...
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Operations, Product
Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...
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Value
Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...
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Relationship
Oracle Health does deliver; they are just a little slow sometimes.
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Relationship, Product
Oracle Health could improve in terms of being proactive. I would like something to benchmark where...
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Relationship
We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...
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Culture, Value
Oracle Health should focus on AI and lower the cost of the hardware.
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Relationship, Operations
We went with the out-of-the-box model for most of Millennium PowerChart, and we were surprised at...
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Relationship
We have to badger Oracle Health’s support people about tickets and updates. Also, some of the...
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Relationship
We have regular meetings with our account manager to go through our issues. The meetings are...
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Operations
I have seen Millennium PowerChart work really well, so I know it can work well. However, it seems...
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Value
Oracle Health charges us for every little thing. For example, what we pay for a certain service is...
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Operations
I was underwhelmed with Oracle Health’s implementation services throughout the project, and I think...
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Operations
Implementation training is not Oracle Health’s core business. The vendor is getting really lax in...
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Product
Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...
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Product
Millennium PowerChart’s reliability and reportability is very good. The amount of information that...
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Loyalty, Product
Our IT department has probably had a more positive experience than our other teams have with...
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Product
We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...
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Operations
Our entire implementation experience was appalling, but I don’t know whether that was because of...
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Relationship
There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...
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Value
The cost of the whole Millennium PowerChart system was really high. We have also had to go to...
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Operations
A lot of the problems with Millennium PowerChart happened because we had to either go live when we...
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Product, Value
I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...
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Product
I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...
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Value
Oracle Health doesn’t avoid charging for every little thing. There are still some things that pop...
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Relationship
When issues are raised, it takes a little longer than normal for them to be resolved. I know there...
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Product
If I were talking to a peer considering Oracle Health, I would talk about the product's ease of use,...
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Relationship
The vendor has three big strengths. First, they have an excellent relationship with our team. The...
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Relationship
Cerner has some opportunities for improvement. Cerner has been slow to move developments from US to...
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Loyalty, Loyalty, Operations, Operations
The implementation really set us up on a bad note, and things have not improved since then. The...
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Relationship, Relationship, Product, Product, Value, Value
The product’s continuing issues with the hosted data center are beneficial to Oracle Health because...
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Product, Product
I can't get a FHIR connection working in the product. I would like the vendor to improve the inbound...
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Product, Product
Cerner has a number of products in their armory, such as CareAware Connect and PowerChart Touch,...
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Relationship, Relationship
One way the vendor could improve their support is for us to not be reliant on the US support team...
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Relationship, Relationship
The vendor has certainly had a bit of a changing workforce. But I don't think our account management...
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Relationship
Things are excellent with Cerner. They have proven that they are really giving high priority to our...
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Relationship
We like Cerner’s support. We have their immediate-response team. Whenever we have an issue, Cerner's...
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Loyalty
In terms of the Oracle Health acquisition, the vendor will be much stronger because today they have...
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Product
I would love to see Cerner focus much more on their patient portal, or at least on their mobile...
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Loyalty, Product
Cerner is an American company, and their product was designed for the American health system. We had...
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Relationship
With the vendor's timelines, things are very slow. Considering the size and complexity of things, it...
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Operations
We do a lot of the Cerner training in-house because we have a training department, and staff members...
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Product
Everything that communicates with Cerner's system communicates through a single point, the...
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Relationship, Product
There are still a lot of gaps we have where Cerner can't accommodate us, or they just don't have...
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Culture, Value
With the acquisition by Oracle Health, I would be a bit more reluctant to recommend Millennium...
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Operations
We had our training for Millennium PowerChart through a third party. Each organization and each...
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Operations, Product
With Millennium PowerChart, computer literate people understand it faster than people who aren't...
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Product
I would like to see more integrations between Millennium PowerChart and our PACS. It would be nice...
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Product
At one point, Cerner migrated to something called Dynamic Documentation. It was a solution that...
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Relationship, Product
When we find critical defects in the system, Cerner gives us a date for when those things will be...
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Operations
Cerner’s training methodology is not in line with the best practices we have seen.
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Relationship, Product
When our physicians modify the diagnosis display, they leave annotations to keep track of what is...
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Operations
Cerner’s implementation process is very well established. However, there were issues, and that may...
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Product
Millennium PowerChart does meet our expectations, and it is consistent, considering that it is...
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Operations
When Cerner brings trainers in, they are stock people who only know Cerner Millennium. But when we...
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Relationship
We found out that Cerner didn’t have a model to support their third-party integrations. So we made...
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Relationship
The Cerner team here has been quite proactive. And we have access to their managing director. So we...
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Product, Value
With the product, we have integrated a lot of the manual processes, and we have a better complete...
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Operations
Cerner’s implementation team really drives their model system, but I have not seen any client that...
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Product
The challenges we have had specifically were clinical workflows that were affected by the regulatory...
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Relationship, Operations, Product
The mainstream clinical processes were good, but the whole implementation of the pharmacy aspect was...
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Loyalty, Relationship, Product
When we integrate Cerner with third parties or even some of the regulatory framework systems, Cerner...
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Loyalty, Operations
Oracle Health is not into the consulting and implementation space. They rely on partners to do that....
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Product
I like the easy accessibility and integration in the system.
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Product
The vendor could improve the product by making it more focused for emergency notes.
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Product
We would like to have more focused templates for EDs.
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Relationship
From a cultural perspective, there is something wrong with Cerner at the moment. They need to have a...
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Culture, Relationship
The customer service teams that Cerner has available in the US are not available in non-US places. I...
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Loyalty, Product
We have had some positive improvements with Millennium PowerChart, especially in terms of access and...
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Product
The Millennium PowerChart server that is available in the US is very different than the server that...
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Relationship, Product
Cerner is not as flexible as other vendors when it comes to work culture and region-specific...
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Culture, Relationship
Sometimes Cerner is not sure how they want to communicate with us and what expectations they want to...
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Relationship
We have a local Cerner team with whom we meet regularly, and the regional leaders are also...
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Culture, Operations
When we did a very major upgrade, it took us more than a year from the beginning of contracting to...
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Loyalty, Relationship
Cerner no longer supports Millennium PowerChart in our region. We have been their customer for a...
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Relationship
Cerner does not keep all of their promises. They are the same as all the other vendors. As soon as...
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Product
We would buy Millennium PowerChart again if Cerner used the patient tracking method that we use in...
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Relationship
Cerner provides us with a very broad, rough road map when we want to do upgrades. The vendor tells...
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Product
Cerner is much more robust than our other vendors in terms of everything that concerns upgrades and...
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Loyalty, Relationship
Cerner has been an excellent partner to work with. They really know what they are talking about. I...
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Relationship
It is more challenging to get support and engagement from the vendor now than it was a few years...
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Product
Millennium PowerChart serves its purpose. It is an acceptable product, but it needs some work...
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Product
Millennium PowerChart is quite configurable, and our team can manipulate the solution to get what...
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Product
Cerner has acknowledged that the system's internal integration engine needs to be ripped out and...
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Product
Millennium PowerChart's biggest pitfall is its lack of integration. The system provides a very...
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Relationship
The vendor does an excellent job with their critical instance and over-the-phone support. They don't...
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Loyalty, Relationship
We have some plans for 2023. If Cerner delivers on the things that they have promised us, then they...
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Operations, Product
Cerner’s upgrades are okay, but installing the upgrades always takes months because the...
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Relationship, Product
If I need to ask something of Cerner, it never works. Trying to change something in Millennium...
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Operations
Cerner didn't know the market in our area, so the team they put on our implementation was not...
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Product
I am not happy with Millennium PowerChart because it doesn't fit our workflow. The system is built...
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Product
By looking at the product, I can tell it was built in the 1980s or 1990s. Millenium PowerChart is an...
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Loyalty, Product
My satisfaction is mostly due to the version of Cerner's software that we are using because I have...
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Relationship, Product
Something that is good for us as a smaller organization is the fact that Cerner works with a lot of...
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Product
The connection between Cerner and other strong vendors would be very beneficial for any healthcare...
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Culture, Product
I would like for Cerner to improve on what they offer as the basic, standard package, but I...
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Culture, Relationship
Cerner is doing a good job and basically telling their clients what they should want and what they...
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Relationship
We can meet with our Cerner manager to review pending charges and opportunities for improvement. We...
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Operations
Cerner gives us access to a mock domain for training. In that domain, we can see and explore the new...
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Operations, Product
The product isn't easy to use. Users need to receive training and understand all of the clicks that...
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Relationship
Cerner has a good solution that is very reliable. We like to use that solution. The only...
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Product
The solution's portal is very helpful for patients. It allows patients to access medical records,...
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Relationship, Product
Cerner needs to maintain their partnerships and business continuity while improving their customers'...
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Loyalty, Relationship
Oracle is a big company, and we hope that they will add value to Cerner. They could bring in...
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Operations, Product
We need Cerner to have frequent updates or to at least update our version of the product to match...
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Operations
The problem with Cerner is that they don’t take the different levels that users are on into account...
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Culture
If Cerner rolls out a new product, we have to sit in on multiple sessions to make the product...
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Relationship
Our health system has made the relationship with Cerner quite difficult, and that has led to a...
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Relationship
Cerner has collaborated with us on our requirements and workflow. They have optimized our workflow...
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Operations, Product
The vendor does updates during our working hours. We are busy with our work, and we may not be able...
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Product
Sometimes the system becomes slow.
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Relationship
Cerner’s team of engineers is very good and friendly. Whenever we call them, they come immediately...
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Operations
We are satisfied with the technology that Cerner is providing. We find it easy to use, and we are...
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Value
The investment is really worth it because we can access this electronic record from many places. It...
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Product
We have had a really great experience with the system. It helps us meet standards of care and...
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Value
The vendor's biggest opportunity for improvement would be to add more enhancements to the system. To...
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Operations, Product
The product is easy to use and is not complicated.
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Relationship, Product
A change that would improve the customer experience is if we could flag nonnumeric values as...
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Relationship, Product
One of the vendor's strengths is real engagement.
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Relationship
The biggest strengths of the vendor are their adaptability and their ability to customize the...
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Relationship
Cerner could improve their customers' experiences by providing local support in our country.
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Product, Value
I like that the product helps us capture all the required information for clinical documentation....
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Loyalty
I think that Oracle's acquisition of Cerner is an opportunity for Cerner's products to be improved.
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Product
I like the variety of integrated modules that the vendor offers.
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Product
Telehealth systems have improved access to health care, especially with regard to our specialty....
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Product
If the system were able to support medication adherence through alerts to patients and their...
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Product
Opportunities for product improvement would be better cohesion of products, a more user-friendly...
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Relationship, Product
Cerner could improve the spread of innovation amongst clients and engage as a partner, not just a vendor....
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Relationship, Operations
Cerner could improve my organization's experience by having structured documentation or a user guide...
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Culture
The vendor's strengths are their negotiation and communication skills.
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Product
I like the quality of the product and that it is easily manageable.
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Product
There are opportunities for product improvement with the use of advanced technologies.
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Relationship
My customer experience could be improved by the vendor understanding my needs and offering easy and...
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Product, Value
The system can track the history of patient procedures and patient education. I really like how the...
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Relationship
Some of the vendor's greatest strengths are their speed and the minute details that they use to...
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Product
It is easy to create templates in the system and integrate the system with various devices. The...
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Relationship
The strengths of the vendor are that they are easy to contact and available all the time whenever we...
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Product
I like that the product is easy to handle, and it is easy to get all of our previous data.
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Relationship
The vendor could improve the customer experience by assigning a person to a particular department...
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Product
The product's old functionalities, such as power orders, are very limited, and we don't have a lot...
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