Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Latest Comments See all (32) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
VP/Other Executive
Relationship
The support and service that we have seen from the vendor over the...
VP/Other Executive
Product
Oracle Health Patient Portal is not an actual mobile app; it is shown...
VP/Other Executive
Value
Oracle Health doesn’t do anything without charging us, but they don't...
Director
Loyalty
Oracle Health Patient Portal meets our needs. It is not perfect, but...
Director
Loyalty, Product
Oracle Health Patient Portal is fine. There are no upgrades. The...
CIO
Loyalty, Product
We have been talking to Oracle Health about their new portal because...
CIO
Product
Oracle Health's portal integrates with our EMR, and there are some...
CIO
Product
Oracle Health needs to bring more feature functionalities forward,...
CIO
Product
We have a large elderly population, and they struggle with using...
CIO
Relationship
There isn't really anyone to call at Oracle Health. We just have a...