Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


PatientKeeper Advanced Clinicals (CPOE, Documentation, Medication Reconciliation Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

The Current State of Healthcare Interoperability

Pandemic Performance Part I – Vendors Stepping Up

What We Learn from the Acute Care EMR Decision Insights Report

Emerging Acute Care EMRs

US Hospital EMR Market Share 2019 Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Nurse

I would like to see the nurses be able to do more in PatientKeeper Medication Reconciliation. I...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor is willing to help us with training. They work with me all the time to train me, and they...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

If I had any suggestions for PatientKeeper, it would be to have a bit more control over template...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have continued to have a good working relationship through the years with PatientKeeper....

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Everything is so expensive, so it is hard to know whether we get our money's worth, but I think that...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I can't think of anything that PatientKeeper could do much differently. For a while, their support...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PatientKeeper Documentation is a point-and-click, drag-and-drop solution. A lot of things are...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we really needed the vendor to start working with us on something specific, they had their...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is very hard to please physicians, but we haven't heard any complaints about the system. It...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Unfortunately, we have to get a new EMR, so we will not be using PatientKeeper Documentation in the...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

PatientKeeper CPOE is a great system. Its simplicity is a key feature. Our users are thrilled to...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The communication that we receive from PatientKeeper is great. They email us about any changes or...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have had some issues with our nurses being unable to log into PatientKeeper CPOE. That is a big...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Order sets are easily built into PatientKeeper CPOE. The product isn't perfect yet because we are...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

During the implementation, PatientKeeper gave us a pretty good team to work with. The training was...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been successful in plugging PatientKeeper CPOE into our portal. The vendor is up to date on...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I tell others about the product's ease of use and intuitiveness. The product is easy to use and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientKeeper has been very good at keeping their promises. They have been very good partners. The...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy PatientKeeper CPOE because I know the system well, and I like its mobility. The mobile...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

We are trying to develop modules or run certain reports, and those are extra. In terms of making and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

The product is extremely easy to use, especially for new people and physicians that are coming on...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

Occasionally, the product is slow. The product is a web-based product, so sometimes the servers are...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we place a support ticket with the vendor, they are typically very quick at gathering...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The longevity we have had with the vendor has been valuable. They do look at our enhancement suggestions....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am pretty satisfied with what we have gotten for what we have paid. We have gotten what we have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We try to adopt new technology from PatientKeeper, and that involves nuances in their support. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientKeeper CPOE's connection to our EMR is stable. The physicians are okay with the system; they...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can make orders and order sets too cumbersome and convoluted, and they can certainly become...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Every doctor has his or her own opinion on how things should work, but PatientKeeper gets work done....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wouldn’t purchase PatientKeeper's system again because our organization wants to move away from...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Where PatientKeeper could improve is with understanding and having insight into what receiving...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, PatientKeeper is good at developing clinical tools. The system is certainly...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t think PatientKeeper CPOE is part of our long-term plans. Our organization is most likely...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We love the ease of use of PatientKeeper CPOE for the physicians. Everything boils down to the ease...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

PatientKeeper is proactive and responsive to our input needs and wants. But it might take us a while...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

One of the issues we have had with PatientKeeper has been the functionality and implementing...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

It is our intent to stay with PatientKeeper Documentation until we can transition to another acute...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard to say whether I would recommend PatientKeeper Documentation. There is the product, and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our hospital is on a clunky system, so having PatientKeeper Documentation has been a positive...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientKeeper's new CEO has definitely made changes that have impacted us. We are in the process of...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

PatientKeeper recently brought on a new CEO, and that has been a positive change. I think my...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is web based, so physicians can access it from home. That is a positive for them. We have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I want our organization to be on one system. We are on another EMR, and PatientKeeper CPOE bolts on...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor supported us really well during the COVID-19 crisis. We have started to slow down here,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether I would buy the product again because the cost is becoming prohibitive. With...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would buy PatientKeeper Documentation again because I like the way it is laid out. I really like...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have a lot of issues with the transfer of medication reconcilitation. PatientKeeper was going to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The training for the product has not really been an issue, and the system is very intuitive and well...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have challenges with the vendor's support when we are trying to get them to understand a problem...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the vendor's products. PatientKeeper Documentation is good, but there are some opportunities...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When we go through an upgrade, we are charged. That seems to be the standard in healthcare, whereas...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

During the upgrade process, there are often configuration and interface errors that have not been...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have to do a lot of interfacing between PatientKeeper Medication Reconciliation and our other...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a long time for PatientKeeper to deliver new technology. In terms of proactive service,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of PatientKeeper keeping all their promises, the one issue is with CPOE. There is also...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been live on PatientKeeper Documentation for several years. We have been on the system long...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would not buy PatientKeeper CPOE again because we have several different systems and we have come...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I can't think of anything that PatientKeeper has done proactively. I don't think I have had any...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

PatientKeeper didn’t do anything for us in the COVID-19 crisis. We had to build things ourselves. We...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are trying desperately to get away from PatientKeeper CPOE. We were supposed to convert to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There really isn’t support for the system. There is not even anybody we can contact. When we have an...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have implemented nursing orders so that a nurse can enter an order on behalf of the provider. We...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of software upgrades, PatientKeeper stays on top of their patching and things like that....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is not meeting current clinical standards. We don’t have the ability to run specific...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a mobile app that PatientKeeper has that fails consistently when the physicians try to use...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From an IT perspective, the system is very difficult to maintain because there are no easy ways to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn’t do any training. They don’t stay on top of things in terms of content upgrades....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​