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Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
Analyst/Coordinator
ROI / Cost (care and feeding)
I am pretty satisfied with what we have gotten for what we have paid. We have gotten what we have...
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Analyst/Coordinator
Service and Support
We try to adopt new technology from PatientKeeper, and that involves nuances in their support. The...
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Analyst/Coordinator
Interfacing and Integration
PatientKeeper CPOE's connection to our EMR is stable. The physicians are okay with the system; they...
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Analyst/Coordinator
Functionality and Upgrades
We can make orders and order sets too cumbersome and convoluted, and they can certainly become...
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Analyst/Coordinator
Interfacing and Integration
Every doctor has his or her own opinion on how things should work, but PatientKeeper gets work done....
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Analyst/Coordinator
Other Observations & Comments
I wouldn’t purchase PatientKeeper's system again because our organization wants to move away from...
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Analyst/Coordinator
Interfacing and Integration
Where PatientKeeper could improve is with understanding and having insight into what receiving...
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Analyst/Coordinator
Functionality and Upgrades
For the most part, PatientKeeper is good at developing clinical tools. The system is certainly...
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Analyst/Coordinator
Functionality and Upgrades
I don’t think PatientKeeper CPOE is part of our long-term plans. Our organization is most likely...
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Director
Functionality and Upgrades
We love the ease of use of PatientKeeper CPOE for the physicians. Everything boils down to the ease...
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CMO
ROI / Cost (care and feeding)
PatientKeeper is proactive and responsive to our input needs and wants. But it might take us a while...
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CMO
Interfacing and Integration
One of the issues we have had with PatientKeeper has been the functionality and implementing...
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CMO
Future Outlook
It is our intent to stay with PatientKeeper Documentation until we can transition to another acute...
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Director
Other Observations & Comments
It is hard to say whether I would recommend PatientKeeper Documentation. There is the product, and...
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Director
Functionality and Upgrades
Our hospital is on a clunky system, so having PatientKeeper Documentation has been a positive...
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Director
Relationship
PatientKeeper's new CEO has definitely made changes that have impacted us. We are in the process of...
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Director
Relationship
PatientKeeper recently brought on a new CEO, and that has been a positive change. I think my...
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Director
Functionality and Upgrades
The system is web based, so physicians can access it from home. That is a positive for them. We have...
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Director
Other Observations & Comments
I want our organization to be on one system. We are on another EMR, and PatientKeeper CPOE bolts on...
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Director
Service and Support
The vendor supported us really well during the COVID-19 crisis. We have started to slow down here,...
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Director
ROI / Cost (care and feeding)
I don't know whether I would buy the product again because the cost is becoming prohibitive. With...
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Nurse
Functionality and Upgrades
I would buy PatientKeeper Documentation again because I like the way it is laid out. I really like...
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Nurse
Functionality and Upgrades
We have a lot of issues with the transfer of medication reconcilitation. PatientKeeper was going to...
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Director
Implementation and Training
The training for the product has not really been an issue, and the system is very intuitive and well...
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Director
Service and Support
We have challenges with the vendor's support when we are trying to get them to understand a problem...
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Director
Functionality and Upgrades
We like the vendor's products. PatientKeeper Documentation is good, but there are some opportunities...
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Director
ROI / Cost (care and feeding)
When we go through an upgrade, we are charged. That seems to be the standard in healthcare, whereas...
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Director
Implementation and Training
During the upgrade process, there are often configuration and interface errors that have not been...
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Nurse
Functionality and Upgrades
We have to do a lot of interfacing between PatientKeeper Medication Reconciliation and our other...
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Manager
Functionality and Upgrades
It takes a long time for PatientKeeper to deliver new technology. In terms of proactive service,...
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Manager
Interfacing and Integration
In terms of PatientKeeper keeping all their promises, the one issue is with CPOE. There is also...
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Manager
Interfacing and Integration
We have been live on PatientKeeper Documentation for several years. We have been on the system long...
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Nurse
Interfacing and Integration
I would not buy PatientKeeper CPOE again because we have several different systems and we have come...
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Nurse
Relationship
I can't think of anything that PatientKeeper has done proactively. I don't think I have had any...
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Analyst/Coordinator
Service and Support
PatientKeeper didn’t do anything for us in the COVID-19 crisis. We had to build things ourselves. We...
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Analyst/Coordinator
Future Outlook
We are trying desperately to get away from PatientKeeper CPOE. We were supposed to convert to...
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Analyst/Coordinator
Service and Support
There really isn’t support for the system. There is not even anybody we can contact. When we have an...
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Analyst/Coordinator
Functionality and Upgrades
We have implemented nursing orders so that a nurse can enter an order on behalf of the provider. We...
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Analyst/Coordinator
Functionality and Upgrades
In terms of software upgrades, PatientKeeper stays on top of their patching and things like that....
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Analyst/Coordinator
Functionality and Upgrades
The product is not meeting current clinical standards. We don’t have the ability to run specific...
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Analyst/Coordinator
Technology
There is a mobile app that PatientKeeper has that fails consistently when the physicians try to use...
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Analyst/Coordinator
Technology
From an IT perspective, the system is very difficult to maintain because there are no easy ways to...
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Analyst/Coordinator
Functionality and Upgrades
The vendor doesn’t do any training. They don’t stay on top of things in terms of content upgrades....
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VP/Other Executive
Functionality and Upgrades
If someone asked me about PatientKeeper Documentation, I would tell that person that the system is...
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VP/Other Executive
ROI / Cost (care and feeding)
PatientKeeper is so complicated. I have seen our invoices, and the vendor does nickel-and-dime, but...
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VP/Other Executive
Functionality and Upgrades
PatientKeeper has pretty good training because they are fairly straightforward. They try to make a...
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VP/Other Executive
Functionality and Upgrades
We can't build the documentation in PatientKeeper Documentation on the fly, so it is really hard to...
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VP/Other Executive
Technology
The vendor comes up with new things all the time, but the development is relatively slow. If we need...
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VP/Other Executive
Functionality and Upgrades
We have a pretty nice EMR. Obviously, everybody talks about the big vendors in the EMR market, and I...
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VP/Other Executive
Other Observations & Comments
There isn't a single vendor out there who gets everything they promised done within a certain time...
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VP/Other Executive
Functionality and Upgrades
PatientKeeper CPOE is very nimble and easy to use. PatientKeeper CPOE works fairly well. We have...
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VP/Other Executive
Functionality and Upgrades
PatientKeeper CPOE is our EMR, so it obviously drives outcomes. It is a very complicated program,...
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VP/Other Executive
Other Observations & Comments
We have IT staff in our hospital that assists in our implementations, so the implementations are not...
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VP/Other Executive
Interfacing and Integration
PatientKeeper is known for their integration. Their system is supposed to integrate seamlessly with...
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VP/Other Executive
Service and Support
I can always get ahold of somebody from PatientKeeper, and the person at least starts a ticket for...
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VP/Other Executive
Relationship
PatientKeeper has pretty good executive involvement. The vendor always brings somebody from the...
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VP/Other Executive
Interfacing and Integration
We are trying to use PatientKeeper CPOE. In its current state, the system is not integrated with the...
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VP/Other Executive
Implementation and Training
PatientKeeper did an excellent job with the implementation. We watched what they did and learned...
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VP/Other Executive
Interfacing and Integration
The integration is okay, and the system's ability to integrate was its selling point for us.
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VP/Other Executive
Functionality and Upgrades
PatientKeeper is a seamless platform for the physicians. It is really easy for them to use, and if...
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Analyst/Coordinator
Relationship
Our relationship with PatientKeeper only continues to get better with age, especially when we...
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Analyst/Coordinator
Functionality and Upgrades
I don’t see too many enhancements. That is probably one of the biggest sticking points. That doesn’t...
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Analyst/Coordinator
Service and Support
As far as support goes, there is an absolute partnership. The bar is set pretty high right now....
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Analyst/Coordinator
Implementation and Training
PatientKeeper's training has always been their weak point. We always train ourselves and teach...
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Nurse
Relationship
The vendor is trying to keep their promises, like everyone else. The vendor has had some changes...
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Nurse
Functionality and Upgrades
There hasn't been a lot of training after the initial implementation, but training is something that...
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Nurse
Other Observations & Comments
All my doctors say the product is the best one they have ever used. There are still a few pieces of...
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Nurse
Service and Support
The vendor's support teams are pretty good. I don’t have much vendor executive involvement, but I...
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Nurse
Functionality and Upgrades
I like that the vendor customizes the product. I like that we can use it on different platforms and...
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Analyst/Coordinator
Implementation and Training
We don’t get much training for PatientKeeper CPOE. We have calls to discuss any issues that we have....
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Analyst/Coordinator
Relationship
PatientKeeper CPOE works as promoted. It is user friendly for the physicians. I like the fact that...
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Analyst/Coordinator
Service and Support
The quality of the vendor’s ongoing support is great. We get quick responses from the team.
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Analyst/Coordinator
Lessons Learned
I am likely to recommend the system to a peer or a friend. I would tell someone that training...
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Director
Implementation and Training
The training from PatientKeeper is probably the worst thing I get. They are a software training...
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Director
Functionality and Upgrades
PatientKeeper CPOE works as PatientKeeper told me it was going work, and they support our...
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Director
Implementation and Training
PatientKeeper has phone and web support, but my overall satisfaction decreases due to the ongoing...
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Director
Technology
I think PatientKeeper's mobile app is by far one of the easiest for our doctors to use. The...
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Director
Other Observations & Comments
I have had pretty good support from PatientKeeper. The user interface is really good. We need really...
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Analyst/Coordinator
Functionality and Upgrades
The solution is definitely very easy to work with. On the training side, the system requires minimal...
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Analyst/Coordinator
Functionality and Upgrades
From the builder side, we can build complex order sets without too much trouble, and that is very nice....
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Analyst/Coordinator
Functionality and Upgrades
The solution’s reporting features could be improved. Doing audits for different providers is very...
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Nurse
Implementation and Training
PatientKeeper is good about training, but there is definitely a learning curve.
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Nurse
Functionality and Upgrades
PatientKeeper has come a long way since we first started. As long as everything works, the system is...
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Nurse
Other Observations & Comments
The company can’t support meaningful use at this time. The physicians are going to need a code for...
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Nurse
Service and Support
Certain things from PatientKeeper take longer than they should. They get right on top of anything...
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Nurse
Relationship
If PatientKeeper finds an issue, they are proactive and send out bulletins.
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Nurse
Interfacing and Integration
PatientKeeper CPOE is very good. Interfacing is the biggest issue, and we can't get around that...
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Nurse
Interfacing and Integration
PatientKeeper CPOE is definitely a physician satisfier. Most of the time, the physicians are pleased...
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Nurse
Other Observations & Comments
To get some of the orders in PatientKeeper CPOE, we have two separate scripters. One of those...
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Nurse
Other Observations & Comments
As far as I know, PatientKeeper CPOE is here to stay. Life would be easier if we stayed with our...
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Nurse
Functionality and Upgrades
We can’t do electronic prescriptions; we still have to print them out. Prescriptions can’t be sent...
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Nurse
Functionality and Upgrades
We were probably a little late in the game for CPOE. The physicians were very resistant to the...
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Nurse
Relationship
We started with PatientKeeper when they were really new, and the vendor has improved by leaps and...
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Nurse
ROI / Cost (care and feeding)
Our physicians are much more compliant with using PatientKeeper's system and paying more attention...
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Nurse
Other Observations & Comments
The system has everything, regardless of whether we use it. The system has a really good help piece...
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Nurse
Functionality and Upgrades
The vendor does a good job with their product. The drawback is how much interfacing it takes to get...
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Nurse
Relationship
The vendor's executive involvement has gotten really consistent.
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Nurse
Future Outlook
PatientKeeper is part of our long-term plans for the foreseeable future. If I were making the...
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Nurse
Sales and Contracting
PatientKeeper does not keep their promises regarding the software. When we have an issue, it goes...
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Nurse
Functionality and Upgrades
It seems like our upgrades with PatientKeeper lack preparation and include a lot of break fixes. The...
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Nurse
Interfacing and Integration
We have done a lot with integration in the system. The vendor has some things they could continue,...
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Nurse
Functionality and Upgrades
I would like to see orders go into our medical record electronically without us having to constantly...
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Nurse
Service and Support
Support issues are filtered through three or four different groups before they get to the...
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Nurse
Functionality and Upgrades
Even with all the issues we have with PatientKeeper, we do like the system. It is easy to use, and...
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Nurse
Functionality and Upgrades
PatientKeeper has an awesome program, but we basically stopped the development of all of its...
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