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Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

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PatientKeeper Advanced Clinicals (CPOE, Documentation, Medication Reconciliation Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

I am pretty satisfied with what we have gotten for what we have paid. We have gotten what we have...

Jan 2021
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Analyst/Coordinator

Service and Support

We try to adopt new technology from PatientKeeper, and that involves nuances in their support. The...

Jan 2021
(0)
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Analyst/Coordinator

Interfacing and Integration

PatientKeeper CPOE's connection to our EMR is stable. The physicians are okay with the system; they...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We can make orders and order sets too cumbersome and convoluted, and they can certainly become...

Jan 2021
(0)
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Analyst/Coordinator

Interfacing and Integration

Every doctor has his or her own opinion on how things should work, but PatientKeeper gets work done....

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

I wouldn’t purchase PatientKeeper's system again because our organization wants to move away from...

Jan 2021
(0)
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Analyst/Coordinator

Interfacing and Integration

Where PatientKeeper could improve is with understanding and having insight into what receiving...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

For the most part, PatientKeeper is good at developing clinical tools. The system is certainly...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t think PatientKeeper CPOE is part of our long-term plans. Our organization is most likely...

Jan 2021
(0)
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Director

Functionality and Upgrades

We love the ease of use of PatientKeeper CPOE for the physicians. Everything boils down to the ease...

Dec 2020
(0)
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CMO

ROI / Cost (care and feeding)

PatientKeeper is proactive and responsive to our input needs and wants. But it might take us a while...

Dec 2020
(0)
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CMO

Interfacing and Integration

One of the issues we have had with PatientKeeper has been the functionality and implementing...

Dec 2020
(0)
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CMO

Future Outlook

It is our intent to stay with PatientKeeper Documentation until we can transition to another acute...

Dec 2020
(0)
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Director

Other Observations & Comments

It is hard to say whether I would recommend PatientKeeper Documentation. There is the product, and...

Dec 2020
(0)
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Director

Functionality and Upgrades

Our hospital is on a clunky system, so having PatientKeeper Documentation has been a positive...

Dec 2020
(0)
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Director

Relationship

PatientKeeper's new CEO has definitely made changes that have impacted us. We are in the process of...

Dec 2020
(0)
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Director

Relationship

PatientKeeper recently brought on a new CEO, and that has been a positive change. I think my...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is web based, so physicians can access it from home. That is a positive for them. We have...

Dec 2020
(0)
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Director

Other Observations & Comments

I want our organization to be on one system. We are on another EMR, and PatientKeeper CPOE bolts on...

Dec 2020
(0)
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Director

Service and Support

The vendor supported us really well during the COVID-19 crisis. We have started to slow down here,...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't know whether I would buy the product again because the cost is becoming prohibitive. With...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

I would buy PatientKeeper Documentation again because I like the way it is laid out. I really like...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

We have a lot of issues with the transfer of medication reconcilitation. PatientKeeper was going to...

Dec 2020
(0)
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Director

Implementation and Training

The training for the product has not really been an issue, and the system is very intuitive and well...

Dec 2020
(0)
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Director

Service and Support

We have challenges with the vendor's support when we are trying to get them to understand a problem...

Dec 2020
(0)
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Director

Functionality and Upgrades

We like the vendor's products. PatientKeeper Documentation is good, but there are some opportunities...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

When we go through an upgrade, we are charged. That seems to be the standard in healthcare, whereas...

Dec 2020
(0)
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Director

Implementation and Training

During the upgrade process, there are often configuration and interface errors that have not been...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

We have to do a lot of interfacing between PatientKeeper Medication Reconciliation and our other...

Dec 2020
(0)
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Manager

Functionality and Upgrades

It takes a long time for PatientKeeper to deliver new technology. In terms of proactive service,...

Nov 2020
(0)
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Manager

Interfacing and Integration

In terms of PatientKeeper keeping all their promises, the one issue is with CPOE. There is also...

Nov 2020
(0)
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Manager

Interfacing and Integration

We have been live on PatientKeeper Documentation for several years. We have been on the system long...

Nov 2020
(0)
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Nurse

Interfacing and Integration

I would not buy PatientKeeper CPOE again because we have several different systems and we have come...

Sep 2020
(0)
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Nurse

Relationship

I can't think of anything that PatientKeeper has done proactively. I don't think I have had any...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

PatientKeeper didn’t do anything for us in the COVID-19 crisis. We had to build things ourselves. We...

Jun 2020
(0)
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Analyst/Coordinator

Future Outlook

We are trying desperately to get away from PatientKeeper CPOE. We were supposed to convert to...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

There really isn’t support for the system. There is not even anybody we can contact. When we have an...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have implemented nursing orders so that a nurse can enter an order on behalf of the provider. We...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of software upgrades, PatientKeeper stays on top of their patching and things like that....

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is not meeting current clinical standards. We don’t have the ability to run specific...

Jun 2020
(0)
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Analyst/Coordinator

Technology

There is a mobile app that PatientKeeper has that fails consistently when the physicians try to use...

Jun 2020
(0)
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Analyst/Coordinator

Technology

From an IT perspective, the system is very difficult to maintain because there are no easy ways to...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn’t do any training. They don’t stay on top of things in terms of content upgrades....

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

If someone asked me about PatientKeeper Documentation, I would tell that person that the system is...

May 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

PatientKeeper is so complicated. I have seen our invoices, and the vendor does nickel-and-dime, but...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

PatientKeeper has pretty good training because they are fairly straightforward. They try to make a...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We can't build the documentation in PatientKeeper Documentation on the fly, so it is really hard to...

May 2020
(0)
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VP/Other Executive

Technology

The vendor comes up with new things all the time, but the development is relatively slow. If we need...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have a pretty nice EMR. Obviously, everybody talks about the big vendors in the EMR market, and I...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

There isn't a single vendor out there who gets everything they promised done within a certain time...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

PatientKeeper CPOE is very nimble and easy to use. PatientKeeper CPOE works fairly well. We have...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

PatientKeeper CPOE is our EMR, so it obviously drives outcomes. It is a very complicated program,...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

We have IT staff in our hospital that assists in our implementations, so the implementations are not...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

PatientKeeper is known for their integration. Their system is supposed to integrate seamlessly with...

May 2020
(0)
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VP/Other Executive

Service and Support

I can always get ahold of somebody from PatientKeeper, and the person at least starts a ticket for...

May 2020
(0)
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VP/Other Executive

Relationship

PatientKeeper has pretty good executive involvement. The vendor always brings somebody from the...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

We are trying to use PatientKeeper CPOE. In its current state, the system is not integrated with the...

Apr 2020
(0)
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VP/Other Executive

Implementation and Training

PatientKeeper did an excellent job with the implementation. We watched what they did and learned...

Apr 2020
(0)
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VP/Other Executive

Interfacing and Integration

The integration is okay, and the system's ability to integrate was its selling point for us.

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

PatientKeeper is a seamless platform for the physicians. It is really easy for them to use, and if...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Our relationship with PatientKeeper only continues to get better with age, especially when we...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t see too many enhancements. That is probably one of the biggest sticking points. That doesn’t...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

As far as support goes, there is an absolute partnership. The bar is set pretty high right now....

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Implementation and Training

PatientKeeper's training has always been their weak point. We always train ourselves and teach...

Apr 2020
(0)
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Nurse

Relationship

The vendor is trying to keep their promises, like everyone else. The vendor has had some changes...

Mar 2020
(0)
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Nurse

Functionality and Upgrades

There hasn't been a lot of training after the initial implementation, but training is something that...

Mar 2020
(0)
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Nurse

Other Observations & Comments

All my doctors say the product is the best one they have ever used. There are still a few pieces of...

Mar 2020
(0)
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 or  to see details.

Nurse

Service and Support

The vendor's support teams are pretty good. I don’t have much vendor executive involvement, but I...

Mar 2020
(0)
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Nurse

Functionality and Upgrades

I like that the vendor customizes the product. I like that we can use it on different platforms and...

Mar 2020
(0)
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Analyst/Coordinator

Implementation and Training

We don’t get much training for PatientKeeper CPOE. We have calls to discuss any issues that we have....

Feb 2020
(0)
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Analyst/Coordinator

Relationship

PatientKeeper CPOE works as promoted. It is user friendly for the physicians. I like the fact that...

Feb 2020
(0)
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Analyst/Coordinator

Service and Support

The quality of the vendor’s ongoing support is great. We get quick responses from the team.

Feb 2020
(0)
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Analyst/Coordinator

Lessons Learned

I am likely to recommend the system to a peer or a friend. I would tell someone that training...

Feb 2020
(0)
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Director

Implementation and Training

The training from PatientKeeper is probably the worst thing I get. They are a software training...

Feb 2020
(0)
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Director

Functionality and Upgrades

PatientKeeper CPOE works as PatientKeeper told me it was going work, and they support our...

Feb 2020
(0)
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 or  to see details.

Director

Implementation and Training

PatientKeeper has phone and web support, but my overall satisfaction decreases due to the ongoing...

Feb 2020
(0)
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Director

Technology

I think PatientKeeper's mobile app is by far one of the easiest for our doctors to use. The...

Feb 2020
(0)
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Director

Other Observations & Comments

I have had pretty good support from PatientKeeper. The user interface is really good. We need really...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is definitely very easy to work with. On the training side, the system requires minimal...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

From the builder side, we can build complex order sets without too much trouble, and that is very nice....

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution’s reporting features could be improved. Doing audits for different providers is very...

Feb 2020
(0)
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Nurse

Implementation and Training

PatientKeeper is good about training, but there is definitely a learning curve.

Feb 2020
(0)
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Nurse

Functionality and Upgrades

PatientKeeper has come a long way since we first started. As long as everything works, the system is...

Feb 2020
(0)
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Nurse

Other Observations & Comments

The company can’t support meaningful use at this time. The physicians are going to need a code for...

Feb 2020
(0)
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Nurse

Service and Support

Certain things from PatientKeeper take longer than they should. They get right on top of anything...

Feb 2020
(0)
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Nurse

Relationship

If PatientKeeper finds an issue, they are proactive and send out bulletins.

Feb 2020
(0)
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Nurse

Interfacing and Integration

PatientKeeper CPOE is very good. Interfacing is the biggest issue, and we can't get around that...

Feb 2020
(0)
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Nurse

Interfacing and Integration

PatientKeeper CPOE is definitely a physician satisfier. Most of the time, the physicians are pleased...

Feb 2020
(0)
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Nurse

Other Observations & Comments

To get some of the orders in PatientKeeper CPOE, we have two separate scripters. One of those...

Feb 2020
(0)
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Nurse

Other Observations & Comments

As far as I know, PatientKeeper CPOE is here to stay. Life would be easier if we stayed with our...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

We can’t do electronic prescriptions; we still have to print them out. Prescriptions can’t be sent...

Feb 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

We were probably a little late in the game for CPOE. The physicians were very resistant to the...

Feb 2020
(0)
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Nurse

Relationship

We started with PatientKeeper when they were really new, and the vendor has improved by leaps and...

Feb 2020
(0)
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Nurse

ROI / Cost (care and feeding)

Our physicians are much more compliant with using PatientKeeper's system and paying more attention...

Feb 2020
(0)
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Nurse

Other Observations & Comments

The system has everything, regardless of whether we use it. The system has a really good help piece...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

The vendor does a good job with their product. The drawback is how much interfacing it takes to get...

Feb 2020
(0)
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Nurse

Relationship

The vendor's executive involvement has gotten really consistent.

Feb 2020
(0)
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 or  to see details.

Nurse

Future Outlook

PatientKeeper is part of our long-term plans for the foreseeable future. If I were making the...

Feb 2020
(0)
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 or  to see details.

Nurse

Sales and Contracting

PatientKeeper does not keep their promises regarding the software. When we have an issue, it goes...

Feb 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

It seems like our upgrades with PatientKeeper lack preparation and include a lot of break fixes. The...

Feb 2020
(0)
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 or  to see details.

Nurse

Interfacing and Integration

We have done a lot with integration in the system. The vendor has some things they could continue,...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

I would like to see orders go into our medical record electronically without us having to constantly...

Feb 2020
(0)
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Nurse

Service and Support

Support issues are filtered through three or four different groups before they get to the...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

Even with all the issues we have with PatientKeeper, we do like the system. It is easy to use, and...

Feb 2020
(0)
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Nurse

Functionality and Upgrades

PatientKeeper has an awesome program, but we basically stopped the development of all of its...

Feb 2020
(0)
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