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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Physician

Product

We haven't seen any new features from Philips in the past six to twelve months.

Dec 2024
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Physician

Relationship

Everything has become very bureaucratic since Philips took over. The vendor feels very corporate and...

Dec 2024
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Physician

Loyalty

We are looking at replacing Image Management Vue PACS. While it is a good system, its reliability...

Dec 2024
||
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Physician

Product

Image Management Vue PACS is a good PACS. It has served us well, and it has solid functionalities....

Dec 2024
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(0)
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Manager

Relationship, Operations

Philips could improve my experience by having a quicker process for scoping new projects, quoting,...

Dec 2024
||
(0)
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Physician

Product

We like that the product interfaces with Epic's system. I do the vast majority of my image viewing...

Dec 2024
||
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Physician

Product

The vendor could improve by ensuring that upgrades do not crash. We had an upgrade, and the system...

Dec 2024
||
(0)
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Manager

Loyalty

Image Management Vue PACS was actually Carestream before it was purchased by Philips. The system has...

Nov 2024
||
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Manager

Product

The system is simple and basic. It works, and radiologists who have never worked on anything else...

Nov 2024
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Manager

Relationship, Operations

Initially, we didn't receive any training for the system, but the vendor has tried to make up for...

Nov 2024
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Manager

Relationship, Operations, Product

An upgrade that Philips did a few years ago was a total failure. There were issues after the update...

Nov 2024
||
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Manager

Loyalty, Product

We are very dissatisfied with the quality of the system. The main complaints that I get from my...

Nov 2024
||
(0)
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Manager

Relationship

Philips' staff members are wonderful. Every person we have worked with from Philips has been very...

Nov 2024
||
(0)
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Manager

Product

We are having storage and usability issues with the current version of Image Management Vue PACS....

May 2024
||
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Manager

Product

The product’s user interface is one of the best ones out there. People love it because it is easy to...

May 2024
||
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Manager

Value

Philips’ charges are all through negotiation. I'm sure they are here to make a buck, but sometimes...

May 2024
||
(0)
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Manager

Culture, Relationship

Philips should have more accountability for how the application works and be truthful. If something...

May 2024
||
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Manager

Relationship

Philips’ support is not the greatest. The front end used to be better, but the back end apparently...

May 2024
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Manager

Loyalty

Over the next year, if anything, the product’s performance will get worse. The attention will...

May 2024
||
(0)
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Director

Relationship, Operations, Product

When we originally went on Carestream's product, it was great, but its performance has degraded, and...

Feb 2024
||
(0)
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Director

Relationship

When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...

Feb 2024
||
(0)
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Director

Value

I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...

Feb 2024
||
(0)
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Director

Culture

Within the contract, there are certain components related to service that Philips committed to that...

Feb 2024
||
(0)
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Director

Culture, Relationship, Product

One of the issues we have is with large data files and sharing them within our internal network. We...

Feb 2024
||
(0)
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Director

Loyalty

Our intent is to not continue with Carestream into the future because we see a night-and-day...

Feb 2024
||
(0)
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Related Reports
Performance
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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