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IntelliSpace Cardiovascular Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
Our relationship with Philips regarding IntelliSpace Cardiovascular has been really good. We have...
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Director
Interfacing and Integration
We have tested and built new Philips interfaces. The interface team has been outstanding. The team......
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Director
Service and Support
The product is fairly low maintenance. We only have to call somebody or enter a ticket a few times a......
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Manager
Implementation and Training
We have a few areas that are live with IntelliSpace Cardiovascular, and we have pretty good...
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Manager
Service and Support
We have struggled with the timing of the support. Overall, the support people's knowledge is really......
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Manager
Future Outlook
Philips is talking about a web version. We want to move to that version for obvious reasons. The...
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Director
Service and Support
The support team on the clinical side is very good. We have had ups and downs with Philips on...
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Director
ROI / Cost (care and feeding)
We really like Philips, but they nickel-and-dime us to death. Philips always says that the...
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Director
Functionality and Upgrades
IntelliSpace Cardiovascular is a solid cardiovascular solution, and we use it for echo reporting. We......
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Director
Future Outlook
We are really excited for Philips to add intracardiac echo as a part of the next upgrade. It will be......
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Director
Relationship
The acquisition of TomTec was a win in our opinion. We are using another solution, and it is good...
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Physician
Functionality and Upgrades
Philips has a very good platform for image storage. We can revisit images and do side-by-side...
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Physician
Other Observations & Comments
More capabilities for our own quality control and friendly data mining are definitely on my wish...
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Physician
Interfacing and Integration
Philips claims they can fully integrate the product with our clinical data and EMR. However, this...
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Manager
Technology
We would not buy this product again because the user experience has been a downgrade. Philips...
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Manager
Implementation and Training
We had to bump our go-live data with Philips a couple of times. I think that Philips is a little...
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Manager
ROI / Cost (care and feeding)
Other vendors provide upgrades within the service contract. Philips does not do that. There is...
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Manager
Service and Support
Philips' support people go silent. The vendor puts the product in, and then they are out. We don't......
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Analyst/Coordinator
Technology
IntelliSpace Cardiovascular is now web based, so we can run it through Citrix. With COVID-19,...
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Analyst/Coordinator
Technology
The biggest push for this system was that it had web capabilities. It isn't compatible with all...
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Analyst/Coordinator
Service and Support
Our experience with Philips' support people has been positive. They are available 24/7. Philips is......
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Analyst/Coordinator
Service and Support
I like Philips' system because there are no issues with support. It is also a very stable product.......
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Manager
Functionality and Upgrades
We have been using IntelliSpace Cardiovascular for cath reporting, and so far, things have been...
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Analyst/Coordinator
Implementation and Training
Our training was a little rough. We had to do a lot of ongoing self-service. There was a lot of...
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Analyst/Coordinator
Service and Support
We have been working toward more adoption with Philips based on a poor experience with our other...
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Manager
ROI / Cost (care and feeding)
I am not sure that we would buy this solution again. I would need to look at it more closely. We...
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Manager
Interfacing and Integration
Philips stepped up a lot to help us get integrated. We threw a lot of curve balls at them but they......
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Manager
Service and Support
Philips is pretty good at training. Their tech support is really good too. I would recommend Philips......
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Manager
Functionality and Upgrades
The solution's system administration tools need to be improved. We can't easily fix this system's...
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Analyst/Coordinator
Other Observations & Comments
We have limited executive engagement because we have been a long-standing customer. Philips doesn’t......
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Analyst/Coordinator
Lessons Learned
Philips’ training is hit or miss.
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Analyst/Coordinator
Functionality and Upgrades
When used properly, IntelliSpace Cardiovascular has excellent reporting. Reports are right in the...
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Analyst/Coordinator
Service and Support
If we call in and get a good technician at Phillips, we have a good experience with service. Some...
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Analyst/Coordinator
Functionality and Upgrades
For the most part, IntelliSpace Cardiovascular is a user-friendly system, and physician adoption has......
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Manager
Implementation and Training
We had a lot of teething pains while setting up the product. If we had had a Philips contact who had......
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Manager
Technology
Our cardiologists use the system, and it seems to work pretty well. There aren't a lot of issues....
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Manager
Relationship
Philips hasn't really made a lot of promises. They really don't commit. When there is an issue, they......
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Manager
ROI / Cost (care and feeding)
As time has gone by, Philips has tried to find revenue in certain places. When we call support and......
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Manager
Functionality and Upgrades
There is a lot of complexity to the system for our end users. There was a platform change that made......
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Manager
Functionality and Upgrades
There are always a lot of promises provided by vendors when we work with sales groups. When it comes......
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Manager
Functionality and Upgrades
The system is by no means perfect, but it is good for what it does as long as users understand the......
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Director
Relationship
We have had a lot of engagements with Philips' upper management people, and they have been...
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Director
Functionality and Upgrades
IntelliSpace Cardiovascular stands out above all the rest. We use the system more than other...
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Director
Implementation and Training
The implementation went longer than we anticipated because of Philips' engagement in the upgrade...
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Director
Functionality and Upgrades
We have been trying to get consistent formatting for the reports in Philips' system. When we want to......
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Director
Functionality and Upgrades
Philips is pretty forward thinking, and they have developed products with good promise. Something...
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Director
Future Outlook
Philips’ development and vision are really good, but not their execution. In terms of my future...
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Manager
Technology
IntelliSpace Cardiovascular is our piece of equipment. If users put in bad equipment, that is their......
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Physician
ROI / Cost (care and feeding)
Philips doesn’t avoid nickel-and-diming. They charge right and left.
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Physician
Implementation and Training
When it comes to training, Philips is very on top of things. That was a change in the recent past.......
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Physician
Functionality and Upgrades
IntelliSpace Cardiovascular has an HL7 reporting issue. Philips promised that they were going to...
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Director
Functionality and Upgrades
We have had a lot of new people, and the product does take a while to get people truly oriented to......
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Director
Service and Support
Philips is good at delivering new technology, and they have great support. Sometimes it takes a...
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Director
Relationship
Philips keeps their promises whenever they are able to. They have been great at driving tangible...
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Director
Service and Support
Of all the things I have worked with, the Philips product is the best. Philips’ support stands out.......
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Director
ROI / Cost (care and feeding)
We are charged quite a bit for the product. We are nickel-and-dimed not just by Philips but also by......
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Director
Other Observations & Comments
Everything is online now, and there is not a lot of face-to-face interaction. There are a few things......
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Manager
Service and Support
The vendor is not proactive, but I would like them to be. They don't respond to my needs. The vendor......
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Manager
Functionality and Upgrades
As the platform changes, there continues to be more complexity, so now the app is more complicated......
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Manager
Functionality and Upgrades
We have to wait for the app to load, and we can't click on anything until it has finished loading.......
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Manager
Functionality and Upgrades
The system is by no means perfect, but it is good at what it does as long as the users understand...
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Director
Functionality and Upgrades
I haven't been pleased with the service from Philips. I am just not very pleased with the product...
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Director
Technology
We have had the machine for a long time. We are looking for new equipment. We hope we won't have the......
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Director
Other Observations & Comments
There is nothing in particular that I like about the system. It is okay. We had a different system......
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Manager
Other Observations & Comments
Philips is a key vendor partner, but we are approaching a crossroads on whether or not they are part......
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