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IntelliSpace Cardiovascular Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Cardiology 2021: Opportunity for Market Disruption (A Decision Insights Report)
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User Commentary

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Director

We have struggled this year, but we would still buy the product again. IntelliSpace Cardiovascular...

Jul 2021
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Director

I usually have to be the one to initiate conversations with Philips. That was challenging during the...

Jul 2021
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Director

The product has good interoperability with everything we do. The way Philips set up their database...

Jul 2021
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Director

Philips' Achilles’ heel is they are transitioning from a legacy viewer to a web-based application,...

Jul 2021
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Director

As Philips is transitioning from the older legacy client into the new web-based client, there are a...

Jul 2021
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Director

It sounds like Philips is still a few years away from completely eliminating the legacy viewer....

Jul 2021
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Director

Philips has been engaged and is definitely aware of our concerns. They understand our frustrations....

Jul 2021
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(0)
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Director

I really like IntelliSpace Cardiovascular’s report building process. Philips has come a long way in...

Jul 2021
||
(0)
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Director

We had another product a while ago. At some point, the people who run the show decided we would...

Jul 2021
||
(0)
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Director

The software is problematic, and I am not especially happy about the service we get from Philips....

Jul 2021
||
(0)
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Director

We always have to call Philips. Nobody ever comes out; they just look at the problem on their...

Jul 2021
||
(0)
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Director

Philips made it sound like they made the product so automatic and seamless, but it is truly not....

Jul 2021
||
(0)
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Director

It seems like it takes longer to get the problems fixed with IntelliSpace Cardiovascular compared to...

Jul 2021
||
(0)
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Manager

IntelliSpace Cardiovascular has generally been a good system. We aren't using its full potential....

Jul 2021
||
(0)
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Manager

IntelliSpace Cardiovascular is a fairly convoluted system. There are certain pieces of the system...

Jul 2021
||
(0)
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Manager

When we call up Philips, they generally do a pretty good job of fixing things and helping us along....

Jul 2021
||
(0)
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Manager

Philips has a web-only mode for remote doctors. I am disappointed that they don't have all of their...

Jul 2021
||
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Analyst/Coordinator

We like the representatives that we work with from Philips. We like that they include us in...

Jun 2021
||
(0)
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Analyst/Coordinator

There are a lot of available reports within IntelliSpace Cardiovascular's analytics that we haven't...

Jun 2021
||
(0)
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Analyst/Coordinator

IntelliSpace Cardiovascular is not the same as Xcelera because Xcelera is just for imaging....

Jun 2021
||
(0)
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Analyst/Coordinator

We are a little bit nervous about the future of IntelliSpace Cardiovascular because it is heading...

Jun 2021
||
(0)
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Manager

We upgraded our IntelliSpace application about a year and a half ago, and the system has been much...

Jun 2021
||
(0)
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Manager

We have had some issues with support for IntelliSpace Cardiovascular. We have found that we need to...

Jun 2021
||
(0)
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Manager

The current IntelliSpace Cardiovascular system has a lot of limitations. Philips doesn't keep up...

Jun 2021
||
(0)
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Manager

Training from Philips has been great. The trainers are very experienced in cardiology.

Jun 2021
||
(0)
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Manager

The back end of IntelliSpace Cardiovascular is so clunky. Philips' web interface and their...

Jun 2021
||
(0)
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Manager

I would like to be able to add measurements and report statements in IntelliSpace Cardiovascular....

Jun 2021
||
(0)
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Manager

Mostly, I have had good interactions with Philips' support staff. I always get somebody on the call...

Jun 2021
||
(0)
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Manager

IntelliSpace Cardiovascular is pretty good at driving tangible outcomes from day to day. However,...

Jun 2021
||
(0)
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Analyst/Coordinator

I like that IntelliSpace Cardiovascular is so easy for the end user to use. Doctors can easily read...

Jun 2021
||
(0)
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Analyst/Coordinator

It can take longer than we would like to get changes implemented in IntelliSpace Cardiovascular....

Jun 2021
||
(0)
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VP/Other Executive

The structured reporting piece of the system is very helpful once an organization gets people to...

May 2021
||
(0)
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Manager

IntelliSpace Cardiovascular is a pretty reasonable product. We had a lot of problems when we first...

Apr 2021
||
(0)
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Manager

We had to pay for our most recent upgrade. In the past, the upgrades have been included with our...

Apr 2021
||
(0)
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Manager

I am not thrilled with the way that IntelliSpace Cardiovascular interacts with our VNA. The way that...

Apr 2021
||
(0)
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Analyst/Coordinator

We were scheduled to go off-site for system training, but it was canceled due to COVID-19. Everyone...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The system has more potential, and the vendor could be better at delivering new technology. There...

Apr 2021
||
(0)
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Analyst/Coordinator

Philips is a little better at project support. There are quite a few people who work directly in the...

Apr 2021
||
(0)
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Director

Our relationship with Philips regarding IntelliSpace Cardiovascular has been really good. We have...

Jan 2021
||
(0)
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Director

We have tested and built new Philips interfaces. The interface team has been outstanding. The team...

Jan 2021
||
(0)
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Director

The product is fairly low maintenance. We only have to call somebody or enter a ticket a few times a...

Jan 2021
||
(0)
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Manager

We have a few areas that are live with IntelliSpace Cardiovascular, and we have pretty good...

Jan 2021
||
(0)
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Manager

We have struggled with the timing of the support. Overall, the support people's knowledge is really...

Jan 2021
||
(0)
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Manager

Philips is talking about a web version. We want to move to that version for obvious reasons. The...

Jan 2021
||
(0)
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Director

The support team on the clinical side is very good. We have had ups and downs with Philips on...

Dec 2020
||
(0)
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Director

We really like Philips, but they nickel-and-dime us to death. Philips always says that the...

Dec 2020
||
(0)
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Director

IntelliSpace Cardiovascular is a solid cardiovascular solution, and we use it for echo reporting. We...

Dec 2020
||
(0)
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Director

We are really excited for Philips to add intracardiac echo as a part of the next upgrade. It will be...

Dec 2020
||
(0)
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Director

The acquisition of TomTec was a win in our opinion. We are using another solution, and it is good...

Dec 2020
||
(0)
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Physician

Philips has a very good platform for image storage. We can revisit images and do side-by-side...

Dec 2020
||
(0)
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Physician

More capabilities for our own quality control and friendly data mining are definitely on my wish...

Dec 2020
||
(0)
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Physician

Philips claims they can fully integrate the product with our clinical data and EMR. However, this...

Dec 2020
||
(0)
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Manager

We would not buy this product again because the user experience has been a downgrade. Philips...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

We had to bump our go-live data with Philips a couple of times. I think that Philips is a little...

Dec 2020
||
(0)
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Manager

Other vendors provide upgrades within the service contract. Philips does not do that. There is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips' support people go silent. The vendor puts the product in, and then they are out. We don't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSpace Cardiovascular is now web based, so we can run it through Citrix. With COVID-19,...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The biggest push for this system was that it had web capabilities. It isn't compatible with all...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with Philips' support people has been positive. They are available 24/7. Philips is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like Philips' system because there are no issues with support. It is also a very stable product....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been using IntelliSpace Cardiovascular for cath reporting, and so far, things have been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our training was a little rough. We had to do a lot of ongoing self-service. There was a lot of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been working toward more adoption with Philips based on a poor experience with our other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not sure that we would buy this solution again. I would need to look at it more closely. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips stepped up a lot to help us get integrated. We threw a lot of curve balls at them but they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is pretty good at training. Their tech support is really good too. I would recommend Philips...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's system administration tools need to be improved. We can't easily fix this system's...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have limited executive engagement because we have been a long-standing customer. Philips doesn’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Philips’ training is hit or miss.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When used properly, IntelliSpace Cardiovascular has excellent reporting. Reports are right in the...

Aug 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

If we call in and get a good technician at Phillips, we have a good experience with service. Some...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, IntelliSpace Cardiovascular is a user-friendly system, and physician adoption has...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a lot of teething pains while setting up the product. If we had had a Philips contact who had...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our cardiologists use the system, and it seems to work pretty well. There aren't a lot of issues....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips hasn't really made a lot of promises. They really don't commit. When there is an issue, they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As time has gone by, Philips has tried to find revenue in certain places. When we call support and...

Jul 2020
||
(0)
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