IntelliSpace Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Culture

Philips has broken a lot of promises along the way. We had a recent incident where something that...

Nov 2024
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Manager

Product

We would like to be able to use the system on a larger scale. We have multiple instances of it that...

Nov 2024
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Manager

Loyalty

IntelliSpace Cardiovascular is a good product. It does a decent job, and it is fairly reliable, but...

Nov 2024
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Analyst/Coordinator

Relationship, Product

We have done a lot of demos of IntelliSpace Cardiovascular for a lot of facilities. We love Philips'...

Nov 2024
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Analyst/Coordinator

Relationship, Product

With Philips' structured reporting, we don't get all of the vascular measurements that we need....

Nov 2024
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Manager

Product

We are pretty satisfied with the Philips product. We don't have any major pitfalls, shortcomings, or...

Nov 2024
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Manager

Relationship, Product

Philips is missing support for SQL availability groups. That is something that has been promised for...

Nov 2024
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Manager

Product

IntelliSpace Cardiovascular has a dated design where the product doesn't seem like it has changed...

Nov 2024
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Manager

Product

Despite the technical challenges, the functionality in IntelliSpace Cardiovascular does meet our needs....

Nov 2024
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Manager

Product

In some other PACS, we can associate two orders to a study within the system or even paperclip them...

Nov 2024
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Manager

Operations

Philips does most of their training for IntelliSpace Cardiovascular online now. I would rather have...

Nov 2024
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Manager

Loyalty, Product

The quality is pretty good in IntelliSpace Cardiovascular. The one issue that we have with...

Nov 2024
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Manager

Relationship

Philips has cut their workforce a little. When we call customer support, on the interfacing side of...

Nov 2024
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Manager

Relationship, Operations, Product

Recently, IntelliSpace Cardiovascular stopped working on new versions of Google Chrome, and Philips...

Nov 2024
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Manager

Product, Value

IntelliSpace Cardiovascular is remotely available to our staff, so they can sit in their hot tub and...

Nov 2024
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Manager

Value

I would like a little more flexibility with report modifications and things like that. Philips does...

Nov 2024
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VP/Other Executive

Value

It seems like every time we need a modification, it is billable.

Nov 2024
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VP/Other Executive

Operations

Philips could just do a better job of managing upgrade projects alongside our internal project...

Nov 2024
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VP/Other Executive

Product

The issue is not that Philips' system doesn't integrate with our EHR. The way the system integrates,...

Nov 2024
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VP/Other Executive

Product

The changes the vendor needs to make would definitely be around the provider workflows in the...

Nov 2024
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VP/Other Executive

Relationship

We contact the vendor's support through a call or by creating a ticket on a web portal. Philips can...

Nov 2024
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VP/Other Executive

Relationship

With Philips, there is no routine connection with leaders to let us review our current application...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

We have had some real challenges with the support of the Philips application. Their solution is very...

Nov 2024
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Director

Value

Philips charges for everything, but it is what it is. Each module or various functionality that we...

Sep 2024
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Director

Loyalty, Product

With IntelliSpace Cardiovascular, sometimes end users need some help manipulating studies....

Sep 2024
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Director

Relationship

Philips seems to be very responsive and assists when needed, mostly by phone. Usually, by the time...

Sep 2024
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Director

Product

Philips does well with product quality. I'm extremely satisfied with IntelliSpace Cardiovascular....

Sep 2024
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Manager

Relationship, Operations

Philips did have good product support or project implementation from the IntelliSpace Cardiovascular...

Jun 2024
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Manager

Relationship

The Philips team has been fair in giving us the support we need for the system. Everybody is...

Jun 2024
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Manager

Product

We like the product; we piggyback the archive of those studies out of our Image Management Vue PACS....

Jun 2024
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Director

Loyalty, Product

I'm a few versions behind, and we are hopefully upgrading soon. It has just taken a while to get...

Jun 2024
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Director

Relationship

I would like the vendor to reach out to me on new improvements to their system, new features, new...

Jun 2024
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Director

Product

The providers seem to like IntelliSpace Cardiovascular. It has a lot of functionality. The system is...

Jun 2024
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Manager

Relationship, Operations

Philips' support team seems to be better with the cardiology PACS than with their radiology side,...

May 2024
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Manager

Product

I wouldn’t buy the product again. It just seems like if everything works well, the system works...

May 2024
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Manager

Product

I guess we are required to have some sort of electronic health record, and Philips' system is an...

May 2024
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Manager

Relationship

The vendor needs to improve their support. When the product works, it is great, but when there is an...

Apr 2024
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Manager

Loyalty, Product

Philips needs to make a more unified platform. They are kind of in a transition between having a...

Apr 2024
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Manager

Relationship, Product, Value

The product's biggest strength is probably just general stability. It doesn't seem to require a lot...

Apr 2024
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Manager

Operations

We want more training. There is practically no training from Philips. They should provide some more...

Apr 2024
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Analyst/Coordinator

Relationship

Philips says that they have proactive service, but their service has been pretty poor. Philips is...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

Unfortunately, Philips uses a lot of older networking technologies, and that causes some problems. I...

Mar 2024
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Analyst/Coordinator

Product

The system's ease of use is good, and the overall product is pretty decent. It meets most of our...

Mar 2024
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Analyst/Coordinator

Relationship

Philips is better with their executive involvement now, and we have access to things. There was a...

Mar 2024
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Manager

Product

The product is stable for the most part.

Mar 2024
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Manager

Operations

We had to work and push hard for the vendor to get us some help. We never did get a full-fledged...

Jan 2024
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Manager

Relationship

The biggest issue with the vendor was the delivery of their customer service and how they were not...

Jan 2024
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Manager

Operations

We have found throughout the implementation that the product wasn't a good fit for us. We do two-day...

Jan 2024
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Manager

Product

The new user adaptation was a bit of a struggle for some of the long-term employees who were in...

Jan 2024
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Manager

Relationship

Whenever we have had to lean on people at the vendor for data migration and stuff, we have gotten...

Dec 2023
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Manager

Culture, Loyalty

IntelliSpace Cardiovascular is fine and runs as Philips told us it would, but the whole reason we...

Dec 2023
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Manager

Product

Philips wanted to make the integration succeed regarding the system opening out of the EHR and the...

Dec 2023
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Manager

Relationship

The vendor's support used to be really high for me. We don't get bad support from Philips, but...

Dec 2023
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Manager

Loyalty

With Philips, the positive thing is that they came out with a cloud-based version, so the image...

Dec 2023
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