IntelliSpace Cardiovascular
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

ROI / Cost (care and feeding)

There are a lot of times when Philips could charge us for something, but they don’t.

Sep 2022
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Manager

Lessons Learned

I would tell anyone considering IntelliSpace Cardiovascular that the TOMTEC solution requires...

Sep 2022
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Manager

Service and Support

Transitioning from the people that helped with our go-live to Philips' support team was a little...

Sep 2022
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Manager

Functionality and Upgrades

IntelliSpace Cardiovascular has been pretty awesome as far as performance goes. The product works...

Sep 2022
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Manager

Functionality and Upgrades

We have Philips’ solution for burning CDs, but there is a problem where that solution can’t burn...

Sep 2022
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Manager

Implementation and Training

Our security team didn’t want to allow certain things, so that caused some problems during the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Our end users have been having issues with the product when they use it in the clinic, or even...

Sep 2022
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Analyst/Coordinator

Service and Support

Philips’ support team is actually really good. They are very helpful on the days we need help, and...

Sep 2022
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Analyst/Coordinator

Service and Support

From an IT perspective, our time with Philips has been reasonable. But there are points where it...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Most of the upgrades that we go through with Philips do not require any extra training. When we do...

Sep 2022
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Analyst/Coordinator

Implementation and Training

On the IT side of the product, it would have been helpful to have a separate little structured...

Sep 2022
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Director

Functionality and Upgrades

After we implement the newest upgrade, I expect that my satisfaction is going to improve a bit. We...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

IntelliSpace Cardiovascular generally works. The product has improved over the years, and that is...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

IntelliSpace Cardiovascular needs to continue to evolve into a really good product. Its evolution is...

Aug 2022
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Analyst/Coordinator

Relationship

Internet Explorer is going away. We have heard nothing from Philips about what they are going to do...

Aug 2022
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Analyst/Coordinator

Future Outlook

One tool is very tedious to sync the larger we get. We are not sure that IntelliSpace Cardiovascular...

Aug 2022
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Analyst/Coordinator

Service and Support

Philips made a bunch of changes to their phone support. I might call the support team, get somebody,...

Aug 2022
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Manager

Technology

Philips made the application web based so that the system didn't have to be a thick client or be...

Jul 2022
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Manager

Functionality and Upgrades

Philips' system is a good product for cardiologists but not so much for the administrator of the...

Jul 2022
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Manager

ROI / Cost (care and feeding)

I don't really care for IntelliSpace Cardiovascular because it has a lot of different licenses. Each...

Jul 2022
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Manager

Other Observations & Comments

Our main problem with IntelliSpace Cardiovascular has been the reporting and interfacing...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The vendor makes sure we pay for licenses because if we need support, the vendor wants us to be...

Jun 2022
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Manager

Interfacing and Integration

Every upgrade we have done with Philips has been a challenge. What we pay for is what we get with...

Jun 2022
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Manager

Implementation and Training

Training has been pretty good with our most recent upgrades and when we have brought new sites on.

Jun 2022
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Director

ROI / Cost (care and feeding)

Philips' cardiovascular service line is always evolving, so there are a lot of new procedures and...

Apr 2022
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Director

Relationship

The vendor has strong project management abilities, and they stick to their timelines.

Apr 2022
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Director

Interfacing and Integration

Philips' technical services organization is hard to work with. They are very particular about their...

Apr 2022
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Director

Functionality and Upgrades

The product works equally well across the board. It functions really well for certain areas, but it...

Apr 2022
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Director

Functionality and Upgrades

We usually run into a lot of errors and slowness, and we need support and escalations. The...

Apr 2022
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Director

Implementation and Training

The product's user experience is easy, and its training is transparent and methodical. I would give...

Apr 2022
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Director

Functionality and Upgrades

We are going to the vendor's latest application, but that application won't give us the full,...

Apr 2022
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Director

Service and Support

We have ongoing issues with the product that can span weeks, months, or years. That is a poor...

Apr 2022
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Nurse

ROI / Cost (care and feeding)

We would like to upgrade the system, but doing so will cost a large sum of money per station, and we...

Apr 2022
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Nurse

Technology

The product needs to stop freezing. It has a lot of glitches, and it may suddenly drop things out of...

Apr 2022
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Nurse

Functionality and Upgrades

The product gives us the information that we need when we are doing cases, and it stores that...

Apr 2022
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Nurse

Service and Support

We have to do what the vendor's call center tells us to do. If all of their steps fail, then they...

Apr 2022
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Manager

Functionality and Upgrades

The product is stable. A while ago, we looked at replacing the product, but most of the feedback we...

Apr 2022
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Manager

Implementation and Training

The vendor doesn’t offer much training.

Apr 2022
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Manager

Functionality and Upgrades

The vendor seems to be in the middle of a transition to a more web-based platform. They are in an...

Apr 2022
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Analyst/Coordinator

Future Outlook

If the things that the vendor says are on the horizon all play out like we think they should, our...

Mar 2022
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Analyst/Coordinator

Service and Support

In the past, we had a good account manager. They were very proactive, looked at hardware...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has an inherent web-based piece, but it is not fully developed. That creates issues for...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor is pretty good about pricing, but they tend to look for charges whenever they are looking...

Feb 2022
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Director

Implementation and Training

The training has been remote due to the COVID-19 pandemic, and in many cases, it would be helpful if...

Feb 2022
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Manager

Functionality and Upgrades

The system is great. It is way easier to use the system for dictation than it is to use a telephone....

Jan 2022
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Manager

Relationship

When we do projects with Philips, nothing goes smoothly. We went with the system because our...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The vendor does a pretty great job of helping us without charging us for every little thing.

Jan 2022
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Manager

Service and Support

Philips' support people are really good. Most of the time, they will answer us immediately when we...

Jan 2022
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Manager

Service and Support

We have the ability to make changes and add things to the product, but we don't have a lot of time...

Jan 2022
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Manager

Functionality and Upgrades

Other vendors have systems that can monitor their clients' systems. That allows those vendors to...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The quality of the solution's structured reporting is very good. We are able to use our own...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The only issue that we have with the system is that its remote package isn't great. There is a way...

Jan 2022
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Director

Relationship

When we rolled out IntelliSpace Cardiovascular, we were told that the structured reporting would...

Jan 2022
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Director

Functionality and Upgrades

Philips has a web reporting client for us to do the reporting from anywhere. When we rolled the...

Jan 2022
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Director

Functionality and Upgrades

Philips publishes something they call a score. They score various parts of the heart. The score is...

Jan 2022
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Director

Service and Support

Philips is pretty good with technical support, but they are not good with upgrades and projects. I...

Jan 2022
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Director

Functionality and Upgrades

I don't think IntelliSpace Cardiovascular was ever designed to be a true enterprise cardiovascular PACS....

Jan 2022
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Director

Functionality and Upgrades

The functionality in IntelliSpace Cardiovascular is pretty simple to use. The system is pretty user...

Jan 2022
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Director

Service and Support

I hear my team complain a lot about calling the support team and leaving messages. A week will go by...

Jan 2022
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Director

Functionality and Upgrades

We have issues when a cardiologist tries to sign an echo report. When they finalize the report, the...

Jan 2022
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Director

Functionality and Upgrades

IntelliSpace Cardiovascular does not care that a report doesn't have a medical record number, a...

Jan 2022
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VP/Other Executive

Relationship

The vendor pretty much keeps their promises. We have had issues with them on some other products,...

Jan 2022
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Director

Functionality and Upgrades

We don't use the cath reporting, but we use everything for echo. The structured reporting is...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor has new technology, but the problem is that we can't afford to purchase it. The vendor...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor charges for everything. They won't talk to us on the phone unless we have our agreement...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn’t need to provide many services for us, but when they do, the price of the service...

Jan 2022
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Director

Functionality and Upgrades

Once someone is trained on the system, they can easily work their way through it. The product is...

Jan 2022
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Director

Implementation and Training

Philips does a great job with their installs and training. They have great planners, and the...

Jan 2022
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Manager

Functionality and Upgrades

We very seldom have a problem with the product. It is a smooth-running system, and Phillips does a...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Our organization feels like we receive our money's worth, but the product is a lot of money. We are...

Jan 2022
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Manager

Service and Support

The support people are good at dealing with what needs to be done. The product runs smoothly, and it...

Jan 2022
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Director

Functionality and Upgrades

Philips has been wonderful. The system is very user friendly and compliant, and the vendor helps us...

Jan 2022
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Director

Other Observations & Comments

We built some of our own templates for the system. Those templates are old, but they are easy to use...

Jan 2022
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Director

Future Outlook

Philips' solution is staying at our facility. I don't think that we will be able to find anything...

Jan 2022
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Director

Relationship

Philips excels because their leaders reach out to us every few months to check on our feedback. When...

Jan 2022
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Manager

Relationship

Our vendor executive involvement is great. We have had a great experience with Philips. The vendor...

Jan 2022
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Manager

Functionality and Upgrades

What kept us on IntelliSpace Cardiovascular has typically been the fact that everything is in one...

Jan 2022
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Manager

Other Observations & Comments

The solution is moving a web-based framework, and that is nice. The system is the client right now....

Jan 2022
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Manager

Functionality and Upgrades

We have been having some trouble with performance and the system's ability to keep up. We have some...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor has to charge for the interface, but when we need support, they don’t charge us extra....

Jan 2022
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Director

Functionality and Upgrades

We had an upgrade recently. We had a project manager from Philips, and we had different resources...

Jan 2022
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Director

Functionality and Upgrades

We would like to map measurements and different values and pull those into another vendor's...

Jan 2022
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Director

Functionality and Upgrades

There are some workflows that are not ideal, and they have been like that for multiple versions now....

Jan 2022
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Director

Service and Support

The vendor is proactive because if they catch something that we need to change, they let us know....

Jan 2022
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Director

Functionality and Upgrades

The routine tasks in IntelliSpace Cardiovascular cause problems. The product will work for one...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We have integration problems with the system, and the process of getting structured reports from...

Dec 2021
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VP/Other Executive

Relationship

Philips is not transparent. They don't tell us things, and they always say that the issues we are...

Dec 2021
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Physician

Technology

We have technical issues with the software. Philips has not been on top of things. The product is...

Dec 2021
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Physician

Implementation and Training

We have had a good relationship and experience with Philips for training. The vendor's people have...

Dec 2021
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Physician

Service and Support

Philips needs to do better with their phone and web support. It is not easy to reach anyone.

Dec 2021
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Physician

Future Outlook

Philips is good with bread-and-butter things, but we want the best, and the vendor isn't meeting our...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Philips will sometimes ask for money to fix bugs in the program. That hasn't happened recently though....

Dec 2021
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VP/Other Executive

Service and Support

In the past, there was no process that would allow us to reach a clinical applications person. Now,...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

The system isn't working for us. It has analysis and reporting functionalities, but those aren't up...

Dec 2021
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VP/Other Executive

Technology

The vendor promised us new technology, but they never delivered on it.

Dec 2021
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VP/Other Executive

Relationship

The turnover at Philips has been unbelievable. Their corporate culture is very bad. That has been a...

Dec 2021
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VP/Other Executive

Future Outlook

I predict that the vendor will be doing better in a year. I don't think that they will ever get to a...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

I am not a fan of the solution's structured reporting, so I bypass it. Instead, I dictate using...

Dec 2021
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VP/Other Executive

Technology

The solution crashes a lot, and Philips doesn't always fix the things that need to be fixed. If the...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

My expected measurable outcome of the system is to be able to read the echo and produce a report....

Dec 2021
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Manager

Future Outlook

The product is pretty stable and well written. The version that we are on has some pretty minor bugs...

Dec 2021
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Manager

Service and Support

The folks who we work with are usually very good. But they seem encumbered. We did a data transfer...

Dec 2021
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Manager

Implementation and Training

Philips sent somebody out to do full training. They even make themselves available after they...

Dec 2021
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Manager

Service and Support

When we do get an executive involved, we often feel like we just get lip service. The executive...

Dec 2021
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Manager

Interfacing and Integration

IntelliSpace Cardiovascular allows a lot of transparency between our different sites. It is...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Philips charges us for every little thing. They need to let go of that mindset because other vendors...

Oct 2021
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Analyst/Coordinator

Other Observations & Comments

I don't know whether I would buy this system again. We chose the system because we needed to upgrade...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

I really like the platform's familiarity. As far as support goes, the system's back end hasn't...

Oct 2021
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Analyst/Coordinator

Interfacing and Integration

The downside of the system is that it is a little bit cumbersome because it has its own integration...

Oct 2021
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Analyst/Coordinator

Relationship

I haven't found the vendor's executives to be very involved. We don't hear from Philips' salespeople...

Oct 2021
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VP/Other Executive

Future Outlook

We are phasing out of IntelliSpace Cardiovascular. We are just getting too little too late, and...

Oct 2021
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Manager

Implementation and Training

We have some users who struggle a bit with finding a study and limiting the user interface so that...

Oct 2021
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Manager

Service and Support

Philips’ service people are there when we need them. We haven't come across any major problems that...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Philips did a good job of laying out what the scope of the project was going to be. They really...

Oct 2021
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Manager

Sales and Contracting

When we first got the product, we thought we would be able to do cath reporting. But the system...

Oct 2021
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