IntelliSpace Cardiovascular
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
Philips' cardiovascular service line is always evolving, so there are a lot of new procedures and...
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The vendor has strong project management abilities, and they stick to their timelines.
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Philips' technical services organization is hard to work with. They are very particular about their...
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The product works equally well across the board. It functions really well for certain areas, but it...
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We usually run into a lot of errors and slowness, and we need support and escalations. The...
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The product's user experience is easy, and its training is transparent and methodical. I would give...
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We are going to the vendor's latest application, but that application won't give us the full,...
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We have ongoing issues with the product that can span weeks, months, or years. That is a poor...
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We would like to upgrade the system, but doing so will cost a large sum of money per station, and we...
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The product needs to stop freezing. It has a lot of glitches, and it may suddenly drop things out of...
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The product gives us the information that we need when we are doing cases, and it stores that...
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We have to do what the vendor's call center tells us to do. If all of their steps fail, then they...
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The product is stable. A while ago, we looked at replacing the product, but most of the feedback we...
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The vendor doesn’t offer much training.
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The vendor seems to be in the middle of a transition to a more web-based platform. They are in an...
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If the things that the vendor says are on the horizon all play out like we think they should, our...
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In the past, we had a good account manager. They were very proactive, looked at hardware...
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The product has an inherent web-based piece, but it is not fully developed. That creates issues for...
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The vendor is pretty good about pricing, but they tend to look for charges whenever they are looking...
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The training has been remote due to the COVID-19 pandemic, and in many cases, it would be helpful if...
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The system is great. It is way easier to use the system for dictation than it is to use a telephone....
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When we do projects with Philips, nothing goes smoothly. We went with the system because our...
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The vendor does a pretty great job of helping us without charging us for every little thing.
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Philips' support people are really good. Most of the time, they will answer us immediately when we...
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We have the ability to make changes and add things to the product, but we don't have a lot of time...
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Other vendors have systems that can monitor their clients' systems. That allows those vendors to...
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The quality of the solution's structured reporting is very good. We are able to use our own...
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The only issue that we have with the system is that its remote package isn't great. There is a way...
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When we rolled out IntelliSpace Cardiovascular, we were told that the structured reporting would...
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Philips has a web reporting client for us to do the reporting from anywhere. When we rolled the...
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Philips publishes something they call a score. They score various parts of the heart. The score is...
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Philips is pretty good with technical support, but they are not good with upgrades and projects. I...
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I don't think IntelliSpace Cardiovascular was ever designed to be a true enterprise cardiovascular PACS....
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The functionality in IntelliSpace Cardiovascular is pretty simple to use. The system is pretty user...
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I hear my team complain a lot about calling the support team and leaving messages. A week will go by...
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We have issues when a cardiologist tries to sign an echo report. When they finalize the report, the...
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IntelliSpace Cardiovascular does not care that a report doesn't have a medical record number, a...
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The vendor pretty much keeps their promises. We have had issues with them on some other products,...
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We don't use the cath reporting, but we use everything for echo. The structured reporting is...
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The vendor has new technology, but the problem is that we can't afford to purchase it. The vendor...
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The vendor charges for everything. They won't talk to us on the phone unless we have our agreement...
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The vendor doesn’t need to provide many services for us, but when they do, the price of the service...
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Once someone is trained on the system, they can easily work their way through it. The product is...
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Philips does a great job with their installs and training. They have great planners, and the...
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We very seldom have a problem with the product. It is a smooth-running system, and Phillips does a...
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Our organization feels like we receive our money's worth, but the product is a lot of money. We are...
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The support people are good at dealing with what needs to be done. The product runs smoothly, and it...
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Philips has been wonderful. The system is very user friendly and compliant, and the vendor helps us...
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We built some of our own templates for the system. Those templates are old, but they are easy to use...
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Philips' solution is staying at our facility. I don't think that we will be able to find anything...
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Philips excels because their leaders reach out to us every few months to check on our feedback. When...
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Our vendor executive involvement is great. We have had a great experience with Philips. The vendor...
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What kept us on IntelliSpace Cardiovascular has typically been the fact that everything is in one...
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The solution is moving a web-based framework, and that is nice. The system is the client right now....
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We have been having some trouble with performance and the system's ability to keep up. We have some...
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The vendor has to charge for the interface, but when we need support, they don’t charge us extra....
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We had an upgrade recently. We had a project manager from Philips, and we had different resources...
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We would like to map measurements and different values and pull those into another vendor's...
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There are some workflows that are not ideal, and they have been like that for multiple versions now....
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The vendor is proactive because if they catch something that we need to change, they let us know....
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The routine tasks in IntelliSpace Cardiovascular cause problems. The product will work for one...
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We have integration problems with the system, and the process of getting structured reports from...
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Philips is not transparent. They don't tell us things, and they always say that the issues we are...
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We have technical issues with the software. Philips has not been on top of things. The product is...
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We have had a good relationship and experience with Philips for training. The vendor's people have...
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Philips needs to do better with their phone and web support. It is not easy to reach anyone.
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Philips is good with bread-and-butter things, but we want the best, and the vendor isn't meeting our...
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Philips will sometimes ask for money to fix bugs in the program. That hasn't happened recently though....
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In the past, there was no process that would allow us to reach a clinical applications person. Now,...
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The system isn't working for us. It has analysis and reporting functionalities, but those aren't up...
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The vendor promised us new technology, but they never delivered on it.
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The turnover at Philips has been unbelievable. Their corporate culture is very bad. That has been a...
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I predict that the vendor will be doing better in a year. I don't think that they will ever get to a...
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I am not a fan of the solution's structured reporting, so I bypass it. Instead, I dictate using...
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The solution crashes a lot, and Philips doesn't always fix the things that need to be fixed. If the...
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My expected measurable outcome of the system is to be able to read the echo and produce a report....
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The product is pretty stable and well written. The version that we are on has some pretty minor bugs...
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The folks who we work with are usually very good. But they seem encumbered. We did a data transfer...
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Philips sent somebody out to do full training. They even make themselves available after they...
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When we do get an executive involved, we often feel like we just get lip service. The executive...
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IntelliSpace Cardiovascular allows a lot of transparency between our different sites. It is...
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Philips charges us for every little thing. They need to let go of that mindset because other vendors...
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I don't know whether I would buy this system again. We chose the system because we needed to upgrade...
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I really like the platform's familiarity. As far as support goes, the system's back end hasn't...
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The downside of the system is that it is a little bit cumbersome because it has its own integration...
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I haven't found the vendor's executives to be very involved. We don't hear from Philips' salespeople...
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We are phasing out of IntelliSpace Cardiovascular. We are just getting too little too late, and...
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We have some users who struggle a bit with finding a study and limiting the user interface so that...
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Philips’ service people are there when we need them. We haven't come across any major problems that...
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Philips did a good job of laying out what the scope of the project was going to be. They really...
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When we first got the product, we thought we would be able to do cath reporting. But the system...
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Our contract with Philips is fair and covers everything we need. We don’t feel nickel-and-dimed...
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The echo documentation templates are very good in Intellispace Cardiovascular. We can make any...
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Sometimes images get archived too soon in Intellispace Cardiovascular. We can delay the archival,...
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When we purchased the solution, the vendor said that they could migrate in a lot of our old studies....
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Philips is pretty proactive. We are going to move to web reporting. There are a lot of new things...
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The vendor's support staff members are really good. They pretty much stay on the phone with us, and...
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If we want to add a new user to the system, then we have to get them into the correct group with the...
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We have been a little unhappy with IntelliSpace Cardiovascular. We were thinking about moving away...
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Philips has been pretty receptive to our feedback, and we have had a couple of meetings with them....
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Based on feedback from doctors, they feel like the format of the report is a little clunky in...
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If we need to make a change to a code or template in IntelliSpace Cardiovascular, that is really...
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If we were one hospital, then IntelliSpace Cardiovascular would meet our needs, but as we now have...
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We recently went through an upgrade, and it was a disaster. It was very unorganized and had to be...
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The upgrade process is never fun with Philips, and it seems even worse when the upgrade is related...
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We are always scrambling to get things done with Philips because it seems like our communication...
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We recently went through training as a part of an upgrade. The actual training was not poor, but the...
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If an organization knows exactly what they want and need, they may have a better experience than we...
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We have struggled with the outsourcing to India due to the hours and time difference. The team in...
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I feel like we are trapped into keeping the Philips system. The technology is good once we can...
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We have struggled this year, but we would still buy the product again. IntelliSpace Cardiovascular...
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I usually have to be the one to initiate conversations with Philips. That was challenging during the...
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The product has good interoperability with everything we do. The way Philips set up their database...
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Philips' Achilles’ heel is they are transitioning from a legacy viewer to a web-based application,...
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As Philips is transitioning from the older legacy client into the new web-based client, there are a...
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It sounds like Philips is still a few years away from completely eliminating the legacy viewer....
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Philips has been engaged and is definitely aware of our concerns. They understand our frustrations....
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I really like IntelliSpace Cardiovascular’s report building process. Philips has come a long way in...
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We had another product a while ago. At some point, the people who run the show decided we would...
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The software is problematic, and I am not especially happy about the service we get from Philips....
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We always have to call Philips. Nobody ever comes out; they just look at the problem on their...
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Philips made it sound like they made the product so automatic and seamless, but it is truly not....
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It seems like it takes longer to get the problems fixed with IntelliSpace Cardiovascular compared to...
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IntelliSpace Cardiovascular has generally been a good system. We aren't using its full potential....
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IntelliSpace Cardiovascular is a fairly convoluted system. There are certain pieces of the system...
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When we call up Philips, they generally do a pretty good job of fixing things and helping us along....
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Philips has a web-only mode for remote doctors. I am disappointed that they don't have all of their...
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We like the representatives that we work with from Philips. We like that they include us in...
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There are a lot of available reports within IntelliSpace Cardiovascular's analytics that we haven't...
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IntelliSpace Cardiovascular is not the same as Xcelera because Xcelera is just for imaging....
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We are a little bit nervous about the future of IntelliSpace Cardiovascular because it is heading...
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We upgraded our IntelliSpace application about a year and a half ago, and the system has been much...
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We have had some issues with support for IntelliSpace Cardiovascular. We have found that we need to...
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The current IntelliSpace Cardiovascular system has a lot of limitations. Philips doesn't keep up...
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Training from Philips has been great. The trainers are very experienced in cardiology.
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The back end of IntelliSpace Cardiovascular is so clunky. Philips' web interface and their...
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I would like to be able to add measurements and report statements in IntelliSpace Cardiovascular....
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Mostly, I have had good interactions with Philips' support staff. I always get somebody on the call...
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IntelliSpace Cardiovascular is pretty good at driving tangible outcomes from day to day. However,...
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I like that IntelliSpace Cardiovascular is so easy for the end user to use. Doctors can easily read...
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It can take longer than we would like to get changes implemented in IntelliSpace Cardiovascular....
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