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Access info about Cardiology on your dashboard or bookmark under

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IntelliSpace Cardiovascular Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Implementation and Training

Our relationship with Philips regarding IntelliSpace Cardiovascular has been really good. We have...

Jan 2021
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Director

Interfacing and Integration

We have tested and built new Philips interfaces. The interface team has been outstanding. The team......

Jan 2021
(0)
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Director

Service and Support

The product is fairly low maintenance. We only have to call somebody or enter a ticket a few times a......

Jan 2021
(0)
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Manager

Implementation and Training

We have a few areas that are live with IntelliSpace Cardiovascular, and we have pretty good...

Jan 2021
(0)
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Manager

Service and Support

We have struggled with the timing of the support. Overall, the support people's knowledge is really......

Jan 2021
(0)
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Manager

Future Outlook

Philips is talking about a web version. We want to move to that version for obvious reasons. The...

Jan 2021
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Director

Service and Support

The support team on the clinical side is very good. We have had ups and downs with Philips on...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We really like Philips, but they nickel-and-dime us to death. Philips always says that the...

Dec 2020
(0)
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Director

Functionality and Upgrades

IntelliSpace Cardiovascular is a solid cardiovascular solution, and we use it for echo reporting. We......

Dec 2020
(0)
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Director

Future Outlook

We are really excited for Philips to add intracardiac echo as a part of the next upgrade. It will be......

Dec 2020
(0)
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Director

Relationship

The acquisition of TomTec was a win in our opinion. We are using another solution, and it is good...

Dec 2020
(0)
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Physician

Functionality and Upgrades

Philips has a very good platform for image storage. We can revisit images and do side-by-side...

Dec 2020
(0)
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Physician

Other Observations & Comments

More capabilities for our own quality control and friendly data mining are definitely on my wish...

Dec 2020
(0)
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Physician

Interfacing and Integration

Philips claims they can fully integrate the product with our clinical data and EMR. However, this...

Dec 2020
(0)
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Manager

Technology

We would not buy this product again because the user experience has been a downgrade. Philips...

Dec 2020
(0)
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Manager

Implementation and Training

We had to bump our go-live data with Philips a couple of times. I think that Philips is a little...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Other vendors provide upgrades within the service contract. Philips does not do that. There is...

Dec 2020
(0)
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Manager

Service and Support

Philips' support people go silent. The vendor puts the product in, and then they are out. We don't......

Dec 2020
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Analyst/Coordinator

Technology

IntelliSpace Cardiovascular is now web based, so we can run it through Citrix. With COVID-19,...

Nov 2020
(0)
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Analyst/Coordinator

Technology

The biggest push for this system was that it had web capabilities. It isn't compatible with all...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

Our experience with Philips' support people has been positive. They are available 24/7. Philips is......

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I like Philips' system because there are no issues with support. It is also a very stable product.......

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have been using IntelliSpace Cardiovascular for cath reporting, and so far, things have been...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

Our training was a little rough. We had to do a lot of ongoing self-service. There was a lot of...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

We have been working toward more adoption with Philips based on a poor experience with our other...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I am not sure that we would buy this solution again. I would need to look at it more closely. We...

Oct 2020
(0)
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Manager

Interfacing and Integration

Philips stepped up a lot to help us get integrated. We threw a lot of curve balls at them but they......

Oct 2020
(0)
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Manager

Service and Support

Philips is pretty good at training. Their tech support is really good too. I would recommend Philips......

Oct 2020
(0)
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Manager

Functionality and Upgrades

The solution's system administration tools need to be improved. We can't easily fix this system's...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We have limited executive engagement because we have been a long-standing customer. Philips doesn’t......

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

Philips’ training is hit or miss.

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When used properly, IntelliSpace Cardiovascular has excellent reporting. Reports are right in the...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

If we call in and get a good technician at Phillips, we have a good experience with service. Some...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For the most part, IntelliSpace Cardiovascular is a user-friendly system, and physician adoption has......

Aug 2020
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Manager

Implementation and Training

We had a lot of teething pains while setting up the product. If we had had a Philips contact who had......

Jul 2020
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Manager

Technology

Our cardiologists use the system, and it seems to work pretty well. There aren't a lot of issues....

Jul 2020
(0)
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Manager

Relationship

Philips hasn't really made a lot of promises. They really don't commit. When there is an issue, they......

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

As time has gone by, Philips has tried to find revenue in certain places. When we call support and......

Jul 2020
(0)
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Manager

Functionality and Upgrades

There is a lot of complexity to the system for our end users. There was a platform change that made......

Jun 2020
(0)
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Manager

Functionality and Upgrades

There are always a lot of promises provided by vendors when we work with sales groups. When it comes......

Jun 2020
(0)
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Manager

Functionality and Upgrades

The system is by no means perfect, but it is good for what it does as long as users understand the......

Jun 2020
(0)
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Director

Relationship

We have had a lot of engagements with Philips' upper management people, and they have been...

Jun 2020
(0)
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Director

Functionality and Upgrades

IntelliSpace Cardiovascular stands out above all the rest. We use the system more than other...

Jun 2020
(0)
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Director

Implementation and Training

The implementation went longer than we anticipated because of Philips' engagement in the upgrade...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have been trying to get consistent formatting for the reports in Philips' system. When we want to......

Jun 2020
(0)
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Director

Functionality and Upgrades

Philips is pretty forward thinking, and they have developed products with good promise. Something...

Jun 2020
(0)
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Director

Future Outlook

Philips’ development and vision are really good, but not their execution. In terms of my future...

Jun 2020
(0)
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Manager

Technology

IntelliSpace Cardiovascular is our piece of equipment. If users put in bad equipment, that is their......

Jun 2020
(0)
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Physician

ROI / Cost (care and feeding)

Philips doesn’t avoid nickel-and-diming. They charge right and left.

Jun 2020
(0)
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 or  to see details.

Physician

Implementation and Training

When it comes to training, Philips is very on top of things. That was a change in the recent past.......

Jun 2020
(0)
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Physician

Functionality and Upgrades

IntelliSpace Cardiovascular has an HL7 reporting issue. Philips promised that they were going to...

Jun 2020
(0)
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Director

Functionality and Upgrades

We have had a lot of new people, and the product does take a while to get people truly oriented to......

Jun 2020
(0)
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Director

Service and Support

Philips is good at delivering new technology, and they have great support. Sometimes it takes a...

Jun 2020
(0)
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Director

Relationship

Philips keeps their promises whenever they are able to. They have been great at driving tangible...

Jun 2020
(0)
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Director

Service and Support

Of all the things I have worked with, the Philips product is the best. Philips’ support stands out.......

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We are charged quite a bit for the product. We are nickel-and-dimed not just by Philips but also by......

Jun 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

Everything is online now, and there is not a lot of face-to-face interaction. There are a few things......

Jun 2020
(0)
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Manager

Service and Support

The vendor is not proactive, but I would like them to be. They don't respond to my needs. The vendor......

Jun 2020
(0)
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Manager

Functionality and Upgrades

As the platform changes, there continues to be more complexity, so now the app is more complicated......

Jun 2020
(0)
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Manager

Functionality and Upgrades

We have to wait for the app to load, and we can't click on anything until it has finished loading.......

Jun 2020
(0)
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Manager

Functionality and Upgrades

The system is by no means perfect, but it is good at what it does as long as the users understand...

Jun 2020
(0)
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Director

Functionality and Upgrades

I haven't been pleased with the service from Philips. I am just not very pleased with the product...

May 2020
(0)
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Director

Technology

We have had the machine for a long time. We are looking for new equipment. We hope we won't have the......

May 2020
(0)
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Director

Other Observations & Comments

There is nothing in particular that I like about the system. It is okay. We had a different system......

May 2020
(0)
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Manager

Other Observations & Comments

Philips is a key vendor partner, but we are approaching a crossroads on whether or not they are part......

Feb 2020
(0)
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