IntelliSpace Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture
Philips has broken a lot of promises along the way. We had a recent incident where something that...
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Product
We would like to be able to use the system on a larger scale. We have multiple instances of it that...
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Loyalty
IntelliSpace Cardiovascular is a good product. It does a decent job, and it is fairly reliable, but...
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Relationship, Product
We have done a lot of demos of IntelliSpace Cardiovascular for a lot of facilities. We love Philips'...
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Relationship, Product
With Philips' structured reporting, we don't get all of the vascular measurements that we need....
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Product
We are pretty satisfied with the Philips product. We don't have any major pitfalls, shortcomings, or...
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Relationship, Product
Philips is missing support for SQL availability groups. That is something that has been promised for...
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Product
IntelliSpace Cardiovascular has a dated design where the product doesn't seem like it has changed...
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Product
Despite the technical challenges, the functionality in IntelliSpace Cardiovascular does meet our needs....
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Product
In some other PACS, we can associate two orders to a study within the system or even paperclip them...
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Operations
Philips does most of their training for IntelliSpace Cardiovascular online now. I would rather have...
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Loyalty, Product
The quality is pretty good in IntelliSpace Cardiovascular. The one issue that we have with...
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Relationship
Philips has cut their workforce a little. When we call customer support, on the interfacing side of...
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Relationship, Operations, Product
Recently, IntelliSpace Cardiovascular stopped working on new versions of Google Chrome, and Philips...
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Product, Value
IntelliSpace Cardiovascular is remotely available to our staff, so they can sit in their hot tub and...
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Value
I would like a little more flexibility with report modifications and things like that. Philips does...
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Value
It seems like every time we need a modification, it is billable.
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Operations
Philips could just do a better job of managing upgrade projects alongside our internal project...
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Product
The issue is not that Philips' system doesn't integrate with our EHR. The way the system integrates,...
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Product
The changes the vendor needs to make would definitely be around the provider workflows in the...
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Relationship
We contact the vendor's support through a call or by creating a ticket on a web portal. Philips can...
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Relationship
With Philips, there is no routine connection with leaders to let us review our current application...
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Loyalty, Relationship
We have had some real challenges with the support of the Philips application. Their solution is very...
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Value
Philips charges for everything, but it is what it is. Each module or various functionality that we...
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Loyalty, Product
With IntelliSpace Cardiovascular, sometimes end users need some help manipulating studies....
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Relationship
Philips seems to be very responsive and assists when needed, mostly by phone. Usually, by the time...
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Product
Philips does well with product quality. I'm extremely satisfied with IntelliSpace Cardiovascular....
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Relationship, Operations
Philips did have good product support or project implementation from the IntelliSpace Cardiovascular...
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Relationship
The Philips team has been fair in giving us the support we need for the system. Everybody is...
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Product
We like the product; we piggyback the archive of those studies out of our Image Management Vue PACS....
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Loyalty, Product
I'm a few versions behind, and we are hopefully upgrading soon. It has just taken a while to get...
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Relationship
I would like the vendor to reach out to me on new improvements to their system, new features, new...
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Product
The providers seem to like IntelliSpace Cardiovascular. It has a lot of functionality. The system is...
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Relationship, Operations
Philips' support team seems to be better with the cardiology PACS than with their radiology side,...
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Product
I wouldn’t buy the product again. It just seems like if everything works well, the system works...
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Product
I guess we are required to have some sort of electronic health record, and Philips' system is an...
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Relationship
The vendor needs to improve their support. When the product works, it is great, but when there is an...
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Loyalty, Product
Philips needs to make a more unified platform. They are kind of in a transition between having a...
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Relationship, Product, Value
The product's biggest strength is probably just general stability. It doesn't seem to require a lot...
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Operations
We want more training. There is practically no training from Philips. They should provide some more...
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Relationship
Philips says that they have proactive service, but their service has been pretty poor. Philips is...
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Relationship, Operations
Unfortunately, Philips uses a lot of older networking technologies, and that causes some problems. I...
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Product
The system's ease of use is good, and the overall product is pretty decent. It meets most of our...
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Relationship
Philips is better with their executive involvement now, and we have access to things. There was a...
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Product
The product is stable for the most part.
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Operations
We had to work and push hard for the vendor to get us some help. We never did get a full-fledged...
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Relationship
The biggest issue with the vendor was the delivery of their customer service and how they were not...
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Operations
We have found throughout the implementation that the product wasn't a good fit for us. We do two-day...
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Product
The new user adaptation was a bit of a struggle for some of the long-term employees who were in...
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Relationship
Whenever we have had to lean on people at the vendor for data migration and stuff, we have gotten...
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Culture, Loyalty
IntelliSpace Cardiovascular is fine and runs as Philips told us it would, but the whole reason we...
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Product
Philips wanted to make the integration succeed regarding the system opening out of the EHR and the...
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Relationship
The vendor's support used to be really high for me. We don't get bad support from Philips, but...
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