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IntelliSpace Cardiovascular
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
We have some users who struggle a bit with finding a study and limiting the user interface so that...
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Manager
Philips’ service people are there when we need them. We haven't come across any major problems that...
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Manager
Philips did a good job of laying out what the scope of the project was going to be. They really...
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Manager
When we first got the product, we thought we would be able to do cath reporting. But the system...
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Analyst/Coordinator
Our contract with Philips is fair and covers everything we need. We don’t feel nickel-and-dimed...
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Analyst/Coordinator
The echo documentation templates are very good in Intellispace Cardiovascular. We can make any...
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Analyst/Coordinator
Sometimes images get archived too soon in Intellispace Cardiovascular. We can delay the archival,...
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Analyst/Coordinator
When we purchased the solution, the vendor said that they could migrate in a lot of our old studies....
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Analyst/Coordinator
Philips is pretty proactive. We are going to move to web reporting. There are a lot of new things...
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Analyst/Coordinator
The vendor's support staff members are really good. They pretty much stay on the phone with us, and...
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Analyst/Coordinator
If we want to add a new user to the system, then we have to get them into the correct group with the...
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Director
We have been a little unhappy with IntelliSpace Cardiovascular. We were thinking about moving away...
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Director
Philips has been pretty receptive to our feedback, and we have had a couple of meetings with them....
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Director
Based on feedback from doctors, they feel like the format of the report is a little clunky in...
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Director
If we need to make a change to a code or template in IntelliSpace Cardiovascular, that is really...
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Director
If we were one hospital, then IntelliSpace Cardiovascular would meet our needs, but as we now have...
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Director
We recently went through an upgrade, and it was a disaster. It was very unorganized and had to be...
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Director
The upgrade process is never fun with Philips, and it seems even worse when the upgrade is related...
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Director
We are always scrambling to get things done with Philips because it seems like our communication...
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Director
We recently went through training as a part of an upgrade. The actual training was not poor, but the...
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Director
If an organization knows exactly what they want and need, they may have a better experience than we...
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Director
We have struggled with the outsourcing to India due to the hours and time difference. The team in...
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Director
I feel like we are trapped into keeping the Philips system. The technology is good once we can...
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Director
We have struggled this year, but we would still buy the product again. IntelliSpace Cardiovascular...
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Director
I usually have to be the one to initiate conversations with Philips. That was challenging during the...
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Director
The product has good interoperability with everything we do. The way Philips set up their database...
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Director
Philips' Achilles’ heel is they are transitioning from a legacy viewer to a web-based application,...
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Director
As Philips is transitioning from the older legacy client into the new web-based client, there are a...
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Director
It sounds like Philips is still a few years away from completely eliminating the legacy viewer....
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Director
Philips has been engaged and is definitely aware of our concerns. They understand our frustrations....
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Director
I really like IntelliSpace Cardiovascular’s report building process. Philips has come a long way in...
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Director
We had another product a while ago. At some point, the people who run the show decided we would...
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Director
The software is problematic, and I am not especially happy about the service we get from Philips....
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Director
We always have to call Philips. Nobody ever comes out; they just look at the problem on their...
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Director
Philips made it sound like they made the product so automatic and seamless, but it is truly not....
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Director
It seems like it takes longer to get the problems fixed with IntelliSpace Cardiovascular compared to...
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Manager
IntelliSpace Cardiovascular has generally been a good system. We aren't using its full potential....
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Manager
IntelliSpace Cardiovascular is a fairly convoluted system. There are certain pieces of the system...
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Manager
When we call up Philips, they generally do a pretty good job of fixing things and helping us along....
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Manager
Philips has a web-only mode for remote doctors. I am disappointed that they don't have all of their...
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Analyst/Coordinator
We like the representatives that we work with from Philips. We like that they include us in...
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Analyst/Coordinator
There are a lot of available reports within IntelliSpace Cardiovascular's analytics that we haven't...
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Analyst/Coordinator
IntelliSpace Cardiovascular is not the same as Xcelera because Xcelera is just for imaging....
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Analyst/Coordinator
We are a little bit nervous about the future of IntelliSpace Cardiovascular because it is heading...
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Manager
We upgraded our IntelliSpace application about a year and a half ago, and the system has been much...
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Manager
We have had some issues with support for IntelliSpace Cardiovascular. We have found that we need to...
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Manager
The current IntelliSpace Cardiovascular system has a lot of limitations. Philips doesn't keep up...
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Manager
Training from Philips has been great. The trainers are very experienced in cardiology.
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Manager
The back end of IntelliSpace Cardiovascular is so clunky. Philips' web interface and their...
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Manager
I would like to be able to add measurements and report statements in IntelliSpace Cardiovascular....
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Manager
Mostly, I have had good interactions with Philips' support staff. I always get somebody on the call...
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Manager
IntelliSpace Cardiovascular is pretty good at driving tangible outcomes from day to day. However,...
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Analyst/Coordinator
I like that IntelliSpace Cardiovascular is so easy for the end user to use. Doctors can easily read...
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Analyst/Coordinator
It can take longer than we would like to get changes implemented in IntelliSpace Cardiovascular....
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VP/Other Executive
The structured reporting piece of the system is very helpful once an organization gets people to...
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Manager
IntelliSpace Cardiovascular is a pretty reasonable product. We had a lot of problems when we first...
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Manager
We had to pay for our most recent upgrade. In the past, the upgrades have been included with our...
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Manager
I am not thrilled with the way that IntelliSpace Cardiovascular interacts with our VNA. The way that...
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Analyst/Coordinator
We were scheduled to go off-site for system training, but it was canceled due to COVID-19. Everyone...
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Analyst/Coordinator
The system has more potential, and the vendor could be better at delivering new technology. There...
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Analyst/Coordinator
Philips is a little better at project support. There are quite a few people who work directly in the...
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Director
Our relationship with Philips regarding IntelliSpace Cardiovascular has been really good. We have...
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Director
We have tested and built new Philips interfaces. The interface team has been outstanding. The team...
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Director
The product is fairly low maintenance. We only have to call somebody or enter a ticket a few times a...
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Manager
We have a few areas that are live with IntelliSpace Cardiovascular, and we have pretty good...
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Manager
We have struggled with the timing of the support. Overall, the support people's knowledge is really...
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Manager
Philips is talking about a web version. We want to move to that version for obvious reasons. The...
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Director
The support team on the clinical side is very good. We have had ups and downs with Philips on...
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Director
We really like Philips, but they nickel-and-dime us to death. Philips always says that the...
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Director
IntelliSpace Cardiovascular is a solid cardiovascular solution, and we use it for echo reporting. We...
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Director
We are really excited for Philips to add intracardiac echo as a part of the next upgrade. It will be...
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Director
The acquisition of TomTec was a win in our opinion. We are using another solution, and it is good...
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Physician
Philips has a very good platform for image storage. We can revisit images and do side-by-side...
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Physician
More capabilities for our own quality control and friendly data mining are definitely on my wish...
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Physician
Philips claims they can fully integrate the product with our clinical data and EMR. However, this...
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Manager
We would not buy this product again because the user experience has been a downgrade. Philips...
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Manager
We had to bump our go-live data with Philips a couple of times. I think that Philips is a little...
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Manager
Other vendors provide upgrades within the service contract. Philips does not do that. There is...
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Manager
Philips' support people go silent. The vendor puts the product in, and then they are out. We don't...
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Analyst/Coordinator
IntelliSpace Cardiovascular is now web based, so we can run it through Citrix. With COVID-19,...
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Analyst/Coordinator
The biggest push for this system was that it had web capabilities. It isn't compatible with all...
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Analyst/Coordinator
Our experience with Philips' support people has been positive. They are available 24/7. Philips is...
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Analyst/Coordinator
I like Philips' system because there are no issues with support. It is also a very stable product....
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Manager
We have been using IntelliSpace Cardiovascular for cath reporting, and so far, things have been...
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Analyst/Coordinator
Our training was a little rough. We had to do a lot of ongoing self-service. There was a lot of...
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Analyst/Coordinator
We have been working toward more adoption with Philips based on a poor experience with our other...
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