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IntelliSpace Cardiovascular Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

Philips did have good product support or project implementation from the IntelliSpace Cardiovascular...

Jun 2024
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Manager

Relationship

The Philips team has been fair in giving us the support we need for the system. Everybody is...

Jun 2024
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Manager

Product

We like the product; we piggyback the archive of those studies out of our Image Management Vue PACS....

Jun 2024
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Director

Loyalty, Product

I'm a few versions behind, and we are hopefully upgrading soon. It has just taken a while to get...

Jun 2024
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Director

Relationship

I would like the vendor to reach out to me on new improvements to their system, new features, new...

Jun 2024
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Director

Product

The providers seem to like IntelliSpace Cardiovascular. It has a lot of functionality. The system is...

Jun 2024
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Manager

Relationship, Operations

Philips' support team seems to be better with the cardiology PACS than with their radiology side,...

May 2024
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Manager

Product

I wouldn’t buy the product again. It just seems like if everything works well, the system works...

May 2024
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Manager

Product

I guess we are required to have some sort of electronic health record, and Philips' system is an...

May 2024
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Manager

Relationship

The vendor needs to improve their support. When the product works, it is great, but when there is an...

Apr 2024
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Manager

Loyalty, Product

Philips needs to make a more unified platform. They are kind of in a transition between having a...

Apr 2024
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Manager

Relationship, Product, Value

The product's biggest strength is probably just general stability. It doesn't seem to require a lot...

Apr 2024
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Manager

Operations

We want more training. There is practically no training from Philips. They should provide some more...

Apr 2024
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Analyst/Coordinator

Relationship

Philips says that they have proactive service, but their service has been pretty poor. Philips is...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

Unfortunately, Philips uses a lot of older networking technologies, and that causes some problems. I...

Mar 2024
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Analyst/Coordinator

Product

The system's ease of use is good, and the overall product is pretty decent. It meets most of our...

Mar 2024
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Analyst/Coordinator

Relationship

Philips is better with their executive involvement now, and we have access to things. There was a...

Mar 2024
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Manager

Product

The product is stable for the most part.

Mar 2024
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Manager

Operations

We had to work and push hard for the vendor to get us some help. We never did get a full-fledged...

Jan 2024
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Manager

Relationship

The biggest issue with the vendor was the delivery of their customer service and how they were not...

Jan 2024
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Manager

Operations

We have found throughout the implementation that the product wasn't a good fit for us. We do two-day...

Jan 2024
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Manager

Product

The new user adaptation was a bit of a struggle for some of the long-term employees who were in...

Jan 2024
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Manager

Relationship

Whenever we have had to lean on people at the vendor for data migration and stuff, we have gotten...

Dec 2023
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Manager

Culture, Loyalty

IntelliSpace Cardiovascular is fine and runs as Philips told us it would, but the whole reason we...

Dec 2023
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Manager

Product

Philips wanted to make the integration succeed regarding the system opening out of the EHR and the...

Dec 2023
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Manager

Relationship

The vendor's support used to be really high for me. We don't get bad support from Philips, but...

Dec 2023
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Manager

Loyalty

With Philips, the positive thing is that they came out with a cloud-based version, so the image...

Dec 2023
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Director

Product

In terms of the system's echo reports, if one is in the hospital, then IntelliSpace Cardiovascular...

Nov 2023
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Director

Product

The product is stable, and it does its job. No one complains about IntelliSpace Cardiovascular.

Nov 2023
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Director

Value

We have struggled with the product's integration. There were requests to display additional data in...

Nov 2023
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Director

Operations

The system doesn't have a lot of problems, but I can't remember the vendor ever proactively alerting...

Nov 2023
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Director

Relationship

Some of the vendor's leaders recently departed from Philips. We negotiated upgrades with those...

Nov 2023
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Director

Loyalty, Product

If I were working in a hospital that had a Philips ultrasound product, then I would consider buying...

Sep 2023
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Director

Operations

My team was not really prepared for IntelliSpace Cardiovascular. We have been in it for some time,...

Sep 2023
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Director

Product

I am really unhappy with my Philips product. IntelliSpace Cardiovascular is not working for us very...

Sep 2023
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Manager

Product

We don't have a good report distribution process to send the reports right to doctors' offices...

Sep 2023
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Manager

Product

I want Philips to make it possible for all of our workstations that are set up to be run in...

Sep 2023
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Manager

Loyalty

The version of IntelliSpace Cardiovascular that we are on does not support Windows 11, and Windows...

Aug 2023
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Manager

Loyalty, Product

IntelliSpace Cardiovascular was the beginning of Philips trying to integrate everything into a...

Aug 2023
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Manager

Culture, Value

Other vendors actually charge per study, but Philips does not do that. They sold us an enterprise...

Aug 2023
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(0)
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Director

Culture, Value

For IntelliSpace Cardiovascular, we have to buy everything individually, such as different modules...

Aug 2023
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(0)
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Director

Loyalty, Product

When we were on the last version of the system, we definitely had limitations, problems, and...

Aug 2023
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Director

Product

IntelliSpace Cardiovascular is an okay system. It is average in general. It has what we think would...

Aug 2023
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Director

Product

We would like to see IntelliSpace Cardiovascular have a very light footprint and a pure framework....

Aug 2023
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Director

Product

We would like to see better integration with IntelliSpace Cardiovascular and our advanced...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

IntelliSpace Cardiovascular runs great, but we would prefer to not have a full PACS product if we...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

Philips’ support team is pretty good. The vendor has always had a model where we call and open...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Our providers seem to be very happy when all of the structured reports in the cath lab are working....

Aug 2023
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