IntelliSpace Cardiovascular Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Relationship

The vendor needs to improve their support. When the product works, it is great, but when there is an...

Apr 2024
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Manager

Loyalty, Loyalty, Product, Product

Philips needs to make a more unified platform. They are kind of in a transition between having a...

Apr 2024
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Manager

Relationship, Relationship, Product, Product, Value, Value

The product's biggest strength is probably just general stability. It doesn't seem to require a lot...

Apr 2024
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Manager

Operations, Operations

We want more training. There is practically no training from Philips. They should provide some more...

Apr 2024
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Analyst/Coordinator

Relationship, Relationship

Philips says that they have proactive service, but their service has been pretty poor. Philips is...

Mar 2024
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Unfortunately, Philips uses a lot of older networking technologies, and that causes some problems. I...

Mar 2024
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Analyst/Coordinator

Product, Product

The system's ease of use is good, and the overall product is pretty decent. It meets most of our...

Mar 2024
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Analyst/Coordinator

Relationship, Relationship

Philips is better with their executive involvement now, and we have access to things. There was a...

Mar 2024
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Manager

Product, Product

The product is stable for the most part.

Mar 2024
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Manager

Operations, Operations

We had to work and push hard for the vendor to get us some help. We never did get a full-fledged...

Jan 2024
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Manager

Relationship, Relationship

The biggest issue with the vendor was the delivery of their customer service and how they were not...

Jan 2024
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Manager

Operations, Operations

We have found throughout the implementation that the product wasn't a good fit for us. We do two-day...

Jan 2024
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Manager

Product, Product

The new user adaptation was a bit of a struggle for some of the long-term employees who were in...

Jan 2024
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Manager

Relationship, Relationship

Whenever we have had to lean on people at the vendor for data migration and stuff, we have gotten...

Dec 2023
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Manager

Culture, Culture, Loyalty, Loyalty

IntelliSpace Cardiovascular is fine and runs as Philips told us it would, but the whole reason we...

Dec 2023
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Manager

Product, Product

Philips wanted to make the integration succeed regarding the system opening out of the EHR and the...

Dec 2023
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Manager

Relationship, Relationship

The vendor's support used to be really high for me. We don't get bad support from Philips, but...

Dec 2023
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Manager

Loyalty, Loyalty

With Philips, the positive thing is that they came out with a cloud-based version, so the image...

Dec 2023
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Director

Product, Product

In terms of the system's echo reports, if one is in the hospital, then IntelliSpace Cardiovascular...

Nov 2023
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Director

Product, Product

The product is stable, and it does its job. No one complains about IntelliSpace Cardiovascular.

Nov 2023
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Director

Value, Value

We have struggled with the product's integration. There were requests to display additional data in...

Nov 2023
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Director

Operations, Operations

The system doesn't have a lot of problems, but I can't remember the vendor ever proactively alerting...

Nov 2023
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Director

Relationship, Relationship

Some of the vendor's leaders recently departed from Philips. We negotiated upgrades with those...

Nov 2023
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Director

Loyalty, Loyalty, Product, Product

If I were working in a hospital that had a Philips ultrasound product, then I would consider buying...

Sep 2023
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Director

Operations, Operations

My team was not really prepared for IntelliSpace Cardiovascular. We have been in it for some time,...

Sep 2023
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Director

Product, Product

I am really unhappy with my Philips product. IntelliSpace Cardiovascular is not working for us very...

Sep 2023
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Manager

Product, Product

We don't have a good report distribution process to send the reports right to doctors' offices...

Sep 2023
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Manager

Product, Product

I want Philips to make it possible for all of our workstations that are set up to be run in...

Sep 2023
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Manager

Loyalty, Loyalty

The version of IntelliSpace Cardiovascular that we are on does not support Windows 11, and Windows...

Aug 2023
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Manager

Loyalty, Loyalty, Product, Product

IntelliSpace Cardiovascular was the beginning of Philips trying to integrate everything into a...

Aug 2023
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Manager

Culture, Culture, Value, Value

Other vendors actually charge per study, but Philips does not do that. They sold us an enterprise...

Aug 2023
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Director

Culture, Culture, Value, Value

For IntelliSpace Cardiovascular, we have to buy everything individually, such as different modules...

Aug 2023
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Director

Loyalty, Loyalty, Product, Product

When we were on the last version of the system, we definitely had limitations, problems, and...

Aug 2023
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Director

Product, Product

IntelliSpace Cardiovascular is an okay system. It is average in general. It has what we think would...

Aug 2023
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Director

Product, Product

We would like to see IntelliSpace Cardiovascular have a very light footprint and a pure framework....

Aug 2023
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Director

Product, Product

We would like to see better integration with IntelliSpace Cardiovascular and our advanced...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

IntelliSpace Cardiovascular runs great, but we would prefer to not have a full PACS product if we...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Philips’ support team is pretty good. The vendor has always had a model where we call and open...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Our providers seem to be very happy when all of the structured reports in the cath lab are working....

Aug 2023
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Director

Product, Product

IntelliSpace Cardiovascular suits us fine and does what it is supposed to do.

Jul 2023
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Director

Loyalty, Loyalty, Operations, Operations

We have rolled out IntelliSpace Cardiovascular to other parts of our organization, and that process...

Jun 2023
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Director

Product, Product

Having multiple specific imaging systems, including IntelliSpace Cardiovascular, can get complicated...

Jun 2023
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Director

Relationship, Relationship

The difference between Philips’ team for IntelliSpace Cardiovascular and their teams for other...

Jun 2023
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Director

Product, Product

IntelliSpace Cardiovascular is not a bad product; we are satisfied with it right now. It does what...

Jun 2023
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Director

Loyalty, Loyalty

If the new web client for IntelliSpace Cardiovascular has a lot of functionality, then we will be...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The Philips team has been very helpful with implementations. While their resources overseas are...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The team from Philips does a good job in helping us stand up interfaces. We were under the gun in...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship

Philips keeps all promises with the caveat that things always happen. Generally, the vendor's...

Jun 2023
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Analyst/Coordinator

Operations, Operations

Philip’s training has been available and helpful. The vendor has been flexible based on the feedback...

Jun 2023
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Analyst/Coordinator

Product, Product

The only thing that we cannot really get with Philips is integration with another vendor's echo...

Jun 2023
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Analyst/Coordinator

Product, Product

Philips delivered new capabilities for integrating the platform, so now it is less tedious to...

Jun 2023
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Director

Product, Product

IntelliSpace Cardiovascular is more stable than Philips’ PACS product. The cardiology area has a bit...

Jun 2023
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Director

Culture, Culture, Value, Value

The package we have with Philips is fairly all-inclusive but extremely expensive. We get charged for...

Jun 2023
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Manager

Loyalty, Loyalty

We are moving away from IntelliSpace Cardiovascular's structured reporting, and we will be putting...

May 2023
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Manager

Loyalty, Loyalty, Product, Product

We are now on the latest version, and it has been a bit disappointing. Philips said that it would be...

May 2023
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Manager

Culture, Culture, Value, Value

Philips is good at nickel-and-diming. They talk about all-inclusive contracting, but we have not...

May 2023
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Manager

Operations, Operations

We recently had a few of our team members go through training with Philips, and it was good. We also...

May 2023
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Manager

Relationship, Relationship

Philips has been struggling with good people, and it seems like there have been a lot of transitions...

May 2023
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Manager

Loyalty, Loyalty, Value, Value

Philips is part of our long-term plans, but I feel stuck. We don't have a lot of money or a budget...

May 2023
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Manager

Operations, Operations, Product, Product

We use the echo structured reporting functionality, and while I can't say it is the best around, it...

May 2023
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Manager

Product, Product

We use the nuclear medicine structured reporting and do okay with it, and most people have adopted...

May 2023
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Manager

Culture, Culture, Loyalty, Loyalty

Philips does not keep their promises, but to be fair, they promise everything, and there is always a...

May 2023
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Manager

Relationship, Relationship, Product, Product

Philips suffers when it comes to the delivery of new technology. They suffer in delivering on...

May 2023
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Director

Product, Product, Product, Product

The structured reporting for echo is okay. It is pretty standardized so that we don't have too much...

Apr 2023
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Director

Product, Product, Product, Product

I like that the product integrates with the echo functionality. The measurements come through automatically....

Apr 2023
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Director

Product, Product, Product, Product

With another vendor’s product, we can link the echo data to clinical data, but we can’t do that with...

Apr 2023
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

If there had been a way to reduce the number of steps for registering a patient and having their...

Apr 2023
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