IntelliSpace Cardiovascular Comments

 
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Analyst/Coordinator

Other Observations & Comments

We have limited executive engagement because we have been a long-standing customer. Philips doesn’t...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Philips’ training is hit or miss.

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

When used properly, IntelliSpace Cardiovascular has excellent reporting. Reports are right in the...

Aug 2020
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Analyst/Coordinator

Service and Support

If we call in and get a good technician at Phillips, we have a good experience with service. Some...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, IntelliSpace Cardiovascular is a user-friendly system, and physician adoption has...

Aug 2020
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Manager

Implementation and Training

We had a lot of teething pains while setting up the product. If we had had a Philips contact who had...

Jul 2020
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Manager

Technology

Our cardiologists use the system, and it seems to work pretty well. There aren't a lot of issues....

Jul 2020
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Manager

Relationship

Philips hasn't really made a lot of promises. They really don't commit. When there is an issue, they...

Jul 2020
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Manager

ROI / Cost (care and feeding)

As time has gone by, Philips has tried to find revenue in certain places. When we call support and...

Jul 2020
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Manager

Functionality and Upgrades

There is a lot of complexity to the system for our end users. There was a platform change that made...

Jun 2020
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Manager

Functionality and Upgrades

There are always a lot of promises provided by vendors when we work with sales groups. When it comes...

Jun 2020
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Manager

Functionality and Upgrades

The system is by no means perfect, but it is good for what it does as long as users understand the...

Jun 2020
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Director

Relationship

We have had a lot of engagements with Philips' upper management people, and they have been...

Jun 2020
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Director

Functionality and Upgrades

IntelliSpace Cardiovascular stands out above all the rest. We use the system more than other...

Jun 2020
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Director

Implementation and Training

The implementation went longer than we anticipated because of Philips' engagement in the upgrade...

Jun 2020
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Director

Functionality and Upgrades

We have been trying to get consistent formatting for the reports in Philips' system. When we want to...

Jun 2020
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Director

Functionality and Upgrades

Philips is pretty forward thinking, and they have developed products with good promise. Something...

Jun 2020
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Director

Future Outlook

Philips’ development and vision are really good, but not their execution. In terms of my future...

Jun 2020
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Manager

Technology

IntelliSpace Cardiovascular is our piece of equipment. If users put in bad equipment, that is their...

Jun 2020
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Physician

ROI / Cost (care and feeding)

Philips doesn’t avoid nickel-and-diming. They charge right and left.

Jun 2020
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Physician

Implementation and Training

When it comes to training, Philips is very on top of things. That was a change in the recent past....

Jun 2020
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Physician

Functionality and Upgrades

IntelliSpace Cardiovascular has an HL7 reporting issue. Philips promised that they were going to...

Jun 2020
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Director

Functionality and Upgrades

We have had a lot of new people, and the product does take a while to get people truly oriented to...

Jun 2020
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Director

Service and Support

Philips is good at delivering new technology, and they have great support. Sometimes it takes a...

Jun 2020
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Director

Relationship

Philips keeps their promises whenever they are able to. They have been great at driving tangible...

Jun 2020
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Director

Service and Support

Of all the things I have worked with, the Philips product is the best. Philips’ support stands out....

Jun 2020
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Director

ROI / Cost (care and feeding)

We are charged quite a bit for the product. We are nickel-and-dimed not just by Philips but also by...

Jun 2020
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Director

Other Observations & Comments

Everything is online now, and there is not a lot of face-to-face interaction. There are a few things...

Jun 2020
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Manager

Service and Support

The vendor is not proactive, but I would like them to be. They don't respond to my needs. The vendor...

Jun 2020
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Manager

Functionality and Upgrades

As the platform changes, there continues to be more complexity, so now the app is more complicated...

Jun 2020
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Manager

Functionality and Upgrades

We have to wait for the app to load, and we can't click on anything until it has finished loading....

Jun 2020
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Manager

Functionality and Upgrades

The system is by no means perfect, but it is good at what it does as long as the users understand...

Jun 2020
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Director

Functionality and Upgrades

I haven't been pleased with the service from Philips. I am just not very pleased with the product...

May 2020
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Director

Technology

We have had the machine for a long time. We are looking for new equipment. We hope we won't have the...

May 2020
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Director

Other Observations & Comments

There is nothing in particular that I like about the system. It is okay. We had a different system...

May 2020
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Manager

Other Observations & Comments

Philips is a key vendor partner, but we are approaching a crossroads on whether or not they are part...

Feb 2020
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Physician

ROI / Cost (care and feeding)

We are a little bit frustrated with Philips because they are not keeping promises. We keep asking...

Jan 2020
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Physician

Functionality and Upgrades

In Intellispace Cardiovascular, the EKG part is terrible, but the echo part is excellent. The EKG...

Jan 2020
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Physician

Functionality and Upgrades

IntelliSpace Cardiovascular doesn't shut down; it is very reliable in that sense. We like the ease...

Jan 2020
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Physician

Service and Support

Philips' system has the capacity to do HTML reporting, but it is so hard to make Philips build that...

Jan 2020
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Analyst/Coordinator

Relationship

We transitioned to IntelliSpace Cardiovascular from Xcelera, so there was a learning curve, but...

Dec 2019
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Analyst/Coordinator

Service and Support

The first-level support from Philips is very good. My biggest complaint is that when we have an...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

When we went live with IntelliSpace Cardiovascular, Philips set up the training way too early. The...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the problems with IntelliSpace Cardiovascular is that if a study has been archived and the...

Dec 2019
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Analyst/Coordinator

Relationship

I never hear from Philips unless I call them; they are not super proactive. Granted, we have had the...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

I don't let Philips nickel-and-dime me. I just tell them no point-blank. I tell them that they are...

Dec 2019
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VP/Other Executive

Lessons Learned

Users should get into the weeds with Philips, make sure that their organization has subject matter...

Dec 2019
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VP/Other Executive

Lessons Learned

It is important for organizations to be very detailed and explicit about their expectations for...

Dec 2019
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VP/Other Executive

Service and Support

Philips is not proactive. We have to really engage them and build something for them to be...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

I am very critical about getting my money's worth with Philips' system. In the big picture, I am...

Dec 2019
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VP/Other Executive

Interfacing and Integration

We are still working on our integration goals with Philips. A lot of the time, when we get going...

Dec 2019
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VP/Other Executive

Technology

Philips has really developed an individual experience to allow the providers to customize things and...

Dec 2019
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VP/Other Executive

Implementation and Training

The implementation is brutal with Philips. I am trying not to be negative, but I am being honest....

Dec 2019
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VP/Other Executive

Future Outlook

We have Philips products across our enterprise, and we have been talking about an enterprise-wide...

Dec 2019
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VP/Other Executive

Other Observations & Comments

Overall, IntelliSpace Cardiovascular is a fairly good system. There are a few kinks in the system,...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Based on my experience, the best two systems that are industry grown and that aren't developed by a...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

When the stenographer or ultrasound tech takes the images, the person does the measurements that can...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

IntelliSpace Cardiovascular is part of our long-term plans. We have had it for so many years, and...

Dec 2019
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VP/Other Executive

Service and Support

Phillips has had some difficulties with service. They are such a big organization that the people...

Dec 2019
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VP/Other Executive

Interfacing and Integration

The integration we have with IntelliSpace Cardiovascular isn’t great because there are still some...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

A lot of times, the system runs slower than I would like, or it has to be closed and reopened. Doing...

Dec 2019
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Director

ROI / Cost (care and feeding)

Philips has absolutely kept their promises related to their solutions. Philips charges for a lot;...

Dec 2019
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Director

Functionality and Upgrades

We had another Philips system, and our people were really satisfied with it. That was part of the...

Dec 2019
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Director

Functionality and Upgrades

We download all of the images that the OR obtains during open heart surgeries, and those images go...

Dec 2019
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Director

Service and Support

We have had Philips' software for a long time. When we went to upgrade IntelliSpace Cardiovascular,...

Dec 2019
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Director

Relationship

The executive involvement from Philips is great. The executives really got involved and helped us...

Dec 2019
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Director

Functionality and Upgrades

We are supposed to be able to use IntelliSpace Cardiovascular with any system, but we haven’t tried...

Dec 2019
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Director

Functionality and Upgrades

We know the tool well, and it works. It meets all of our needs. From an organizational standpoint,...

Dec 2019
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Director

Implementation and Training

The initial training was decent. There isn’t a lot of ongoing training unless we are paying for...

Dec 2019
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Director

Other Observations & Comments

Philips is going to have a better-quality product and more satisfied customers if their customers...

Dec 2019
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Director

Implementation and Training

Hospitals have turnover, and education is a big thing for new hires. Therefore, we need super...

Dec 2019
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Director

Sales and Contracting

We have had a tough time with Philips with things related to cardiology. The story has changed along...

Dec 2019
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Director

Service and Support

We have had to reach out and get others involved on several occasions. Once the upper management...

Dec 2019
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Director

Lessons Learned

We have had a very long, lagging implementation because of Philip's resources. I wish that we were...

Dec 2019
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Physician

Functionality and Upgrades

The problem is that it doesn’t allow easy data mining, and that is very frustrating. Sometimes it...

Nov 2019
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Physician

Service and Support

If we were adding new technology and I had to modify a report, I don’t know who I would even go to...

Nov 2019
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Physician

Functionality and Upgrades

We are happy with the system. It is a very friendly and customizable platform. It is easy to...

Nov 2019
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Physician

Functionality and Upgrades

We are happy with the product. It has a very friendly and customizable platform for the...

Nov 2019
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Physician

Functionality and Upgrades

The problem is that the product doesn't allow us to mine data easily, and that is very frustrating....

Nov 2019
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Director

Relationship

Philips needed to have more frequent and direct follow up with us. That would have helped. Having a...

Nov 2019
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Director

Functionality and Upgrades

Philips has definitely not kept all of their promises, especially in regard to the EKG system. We...

Nov 2019
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Director

Functionality and Upgrades

The information in this system goes as a PDF to our EMR, so that is really suboptimal. We really...

Nov 2019
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Director

Functionality and Upgrades

We would appreciate it if there were efforts to improve the system and to make the system more...

Nov 2019
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Director

Future Outlook

We moved to IntelliSpace Cardiovascular and have been working on getting the structured reporting up...

Nov 2019
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Analyst/Coordinator

Technology

IntelliSpace Cardiovascular is a stable product. The issue with the system is that the remote...

Nov 2019