LifeStream Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 7:27:34 AM and Model.EvProductId = 47137

Commentary Summary

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User Commentary

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Director

Service and Support

I have been a little underwhelmed with the vendor's customer service, equipment, processes, and...

Jan 2021
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Director

ROI / Cost (care and feeding)

All health systems in the country, by and large, are struggling right now. We have asked all of our...

Jan 2021
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Director

Relationship

Resideo is a pretty large company, and they have been doing the work for quite some time. Resideo...

Jan 2021
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Director

Other Observations & Comments

The vendor has gotten better. When we first started working with the vendor, the system had a lot of...

Jan 2021
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Director

Functionality and Upgrades

There are issues for patients in getting the system installed and in using the system correctly. The...

Jan 2021
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Director

Functionality and Upgrades

The Honeywell product is up to date. It is easy for patients to use. They aren't as intimidated by...

Sep 2020
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Director

Service and Support

If there are any issues whatsoever, the person that runs the central station has to pick up the...

Sep 2020
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Director

Sales and Contracting

There are some new things that we could do with the technology and the reports. Things have been a...

Aug 2020
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Director

ROI / Cost (care and feeding)

I would like to use the video component of the tablets more. We did that during the COVID-19...

Aug 2020
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Director

Functionality and Upgrades

The patients' experience is probably why we keep the product. The patient experience is good, and if...

Aug 2020
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Director

ROI / Cost (care and feeding)

We reached out to Resideo for anything we needed during COVID-19, but everything had a cost. That...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have an interface through our EMR, but an interface with our health system is something that...

Aug 2020
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Director

Functionality and Upgrades

The tablets are very easy to use. They talk to patients and walk them through situations. I have...

Aug 2020
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Director

Interfacing and Integration

Bring your own device needs to happen, but the product doesn't interface with other devices. For a...

Aug 2020
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Director

Functionality and Upgrades

Driving tangible outcomes is not Resideo's responsibility. They are supplying the equipment, but the...

Aug 2020
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Director

Service and Support

Resideo needs to figure out how they are going to support their customers with the changes or the...

Aug 2020
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