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Sectra PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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VP/Other Executive

Loyalty

One of the main reasons that we picked Sectra back in the day was that they had a solution for...

Jul 2024
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VP/Other Executive

Relationship

Sectra is very responsive. It is rare that the system goes down, but when it does, the vendor is...

Jul 2024
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VP/Other Executive

Relationship, Product

Sectra has continued to improve their product. They keep us on an update cycle where we get a new...

Jul 2024
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VP/Other Executive

Operations

Our experience with Sectra has been quite refreshing. From the beginning of the process through the...

Jun 2024
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VP/Other Executive

Relationship

Sectra PACS has been great. We have had some challenges, but they weren't because of the...

Jun 2024
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VP/Other Executive

Loyalty, Product

With Sectra one of the things that I really appreciate is their ability to evolve and adapt. So with...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

Sectra PACS works very well. One of the things that stood out to our IT department was Sectra's...

Jun 2024
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VP/Other Executive

Relationship, Operations

I feel I had a good relationship with our previous vendor and their availability and whatnot. But I...

Jun 2024
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VP/Other Executive

Product

I am probably being overly critical, but we do a peer-review process with our radiologists, and the...

Jun 2024
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VP/Other Executive

Relationship

Sectra’s online picketing system also includes the ability to submit new ideas. And Sectra doesn't...

Jun 2024
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VP/Other Executive

Relationship

Sectra has a monitoring solution that we have access to. We get access to their monitoring tool that...

Jun 2024
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VP/Other Executive

Relationship

Sectra’s executive involvement has been excellent, I have had conversations with the original...

Jun 2024
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VP/Other Executive

Relationship

Because of the advent of our regular governance meetings, Sectra doesn’t hide behind anything. If...

Jun 2024
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VP/Other Executive

Relationship

I brag about Sectra to others as much as I possibly can.

Jun 2024
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VP/Other Executive

Loyalty

Sectra’s payment model is subscription-based, and it has been great. I found in the past that we...

Jun 2024
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VP/Other Executive

Relationship

Sectra set up silos, so we have access to our own silo team within Sectra that we have regular...

Jun 2024
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Manager

Operations

One of my previous issues with Sectra was documentation, and they have definitely upped their game...

Jun 2024
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Manager

Relationship

Sectra doesn’t just hire anybody. They hire the right people. And sometimes that takes time. So I...

Jun 2024
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Manager

Relationship

The vendor could improve their customer engagement. They are growing exponentially, so they need to...

Jun 2024
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Manager

Culture, Value

One of my previous negatives about Sectra was that we couldn't afford some of their other products,...

Jun 2024
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Manager

Operations, Product

I train every new physician who walks into the building, regardless of their specialty. And so many...

Jun 2024
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VP/Other Executive

Loyalty

We decided to select Sectra PACS because the vendor’s demos were all very good, and there were...

Jun 2024
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VP/Other Executive

Product

Sectra PACS has some nice vessel analysis that is built in. Sectra PACS is not as sophisticated as...

Jun 2024
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VP/Other Executive

Operations

The installation of Sectra PACS was flawless. That was quite incredible because I have done other...

Jun 2024
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VP/Other Executive

Relationship

The challenges that we see with Sectra are fairly minor. Sectra sells a lot in our market, and they...

Jun 2024
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VP/Other Executive

Product

I’m very happy with Sectra PACS. There is a lot of thought behind the tool in the user interface, in...

Jun 2024
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VP/Other Executive

Relationship, Product

Sectra had some forms that we could adapt to our purposes, but I was a little disappointed that they...

Jun 2024
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VP/Other Executive

Value

Sectra has something called AI Amplifier Server that we can get. They offer a couple of different...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

Our experience with Sectra has been very good, basically excellent, and that is probably informed by...

Jun 2024
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VP/Other Executive

Relationship

Sectra is overall much more responsive to any questions or concerns compared to previous vendors we...

Jun 2024
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VP/Other Executive

Operations

Sectra was very good with the implementation. Overall, I have no real concerns with Sectra. My...

Jun 2024
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Manager

Relationship

Sectra is a bit of a victim of their own success right now. Their service team has not kept up with...

Jun 2024
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Manager

Relationship

Sectra has a team of people that we can call, and they will assign a primary person and a couple of...

Jun 2024
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Manager

Relationship

There have been a few times that Sectra PACS has been down, and there is an international, 24-hour...

Jun 2024
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Manager

Value

I have been doing this for years with a lot of different vendors, and I have never met an...

Jun 2024
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Manager

Value

I find Sectra’s costs and practices infuriating. They changed a couple of years ago to Sectra One....

Jun 2024
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Manager

Product

Everybody is generally happy with Sectra PACS as a product.

Jun 2024
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Manager

Loyalty

We just put some new hardware in for Sectra PACS, but I’m going to be strongly suggesting at the end...

Jun 2024
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Manager

Product

I’m a little jaded about Sectra’s product. Its search capabilities are terrible, but it has...

Jun 2024
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Manager

Relationship

I have never talked to Sectra's executives. They don’t call me and ask how things are going.

Jun 2024
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Manager

Relationship

We have done an upgrade with Sectra, and they are super organized. They get things done. They are...

Jun 2024
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Director

Relationship

All the staff members and radiologists are very happy since we switched to Sectra PACS. Sectra has a...

Jun 2024
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Director

Relationship, Operations

Sectra is always willing to listen to what the client is looking for and try to build it into their...

Jun 2024
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Director

Culture, Product

Sectra does try their very best to make integration work, but there are often limitations depending...

Jun 2024
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Director

Loyalty, Relationship, Product

We are at the forefront and always looking for new features. What we would like to see is the...

Jun 2024
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Director

Relationship

Sectra's customer service model is excellent. Anytime there is a ticket or we have a question, the...

Jun 2024
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Director

Operations

Recently, Sectra implemented a new training for on-site PACS admins. In that training, the vendor...

Jun 2024
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Director

Loyalty, Relationship, Product

Sectra is a very forward-looking organization. There are some features that we want in the system...

Jun 2024
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Director

Relationship, Operations

At our last meeting with Sectra, the things we brought forward at our previous meetings still hadn't...

Jun 2024
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(0)
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Director

Relationship

Even though Sectra has grown exponentially over the last few years, their community and...

Jun 2024
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(0)
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Manager

Product

Perfection doesn't exist. If perfection existed, everyone would be on the same system. Sectra PACS...

Jun 2024
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Manager

Loyalty, Relationship, Product

I like Sectra. I find them to be a very engaged company, and I have dealt with so many vendors over...

Jun 2024
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Manager

Value

Sectra PACS is not cheap. The price is on the higher end, but we get what we pay for. We have to...

Jun 2024
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Manager

Loyalty

There is some new functionality coming to Sectra PACS that we are going to embrace. Sectra PACS will...

Jun 2024
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Analyst/Coordinator

Loyalty

With Sectra PACS, we are looking for more within the workflow and analytics perspective. We have...

May 2024
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Analyst/Coordinator

Relationship

Our struggles with Sectra’s support are due to growing pains. We previously had pretty good support,...

May 2024
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(0)
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Analyst/Coordinator

Relationship

We would like Sectra to be proactive. Our monitoring systems usually detect when there is an issue,...

May 2024
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(0)
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Director

Product

The things I like most about the product are its ease of use and interoperability.

May 2024
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(0)
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Director

Product

The biggest opportunity for product improvement is AI.

May 2024
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(0)
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Director

Relationship

The vendor's biggest strength is they know their space.

May 2024
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(0)
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Manager

Operations

Sectra's implementations are straightforward. We have never had an issue, concern, or problem with...

May 2024
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Manager

Relationship

I haven't had any concerns about the vendor, and they haven't failed on any of their promises. The...

May 2024
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Manager

Operations, Product

Sectra PACS is really intuitive and easy to use. I haven't been trained on it, but I can do...

May 2024
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(0)
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Manager

Culture, Value

Sectra introduces new things every other year that users can purchase as add-ons. The vendor is very...

May 2024
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(0)
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Manager

Relationship

Sectra is proactive. They monitor all of our systems. We actually trip the vendor up sometimes when...

May 2024
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Director

Value

Sectra is no longer in the market of nickel-and-diming.

Feb 2024
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(0)
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Director

Loyalty

The vendor is no longer investing much into their PACS product.

Feb 2024
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(0)
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Manager

Product

Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...

Nov 2023
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Manager

Relationship

The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...

Nov 2023
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(0)
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Manager

Loyalty

We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...

Nov 2023
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(0)
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Manager

Value

Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....

Nov 2023
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(0)
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Manager

Loyalty, Value

Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...

Nov 2023
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(0)
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Manager

Relationship

Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...

Nov 2023
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(0)
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Director

Product

Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...

Oct 2023
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(0)
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Director

Relationship

Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...

Oct 2023
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(0)
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Director

Relationship

There is a person who joined the Sectra team who is really proactive and engaged with our internal...

Oct 2023
||
(0)
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Director

Product

The ease of use of Sectra PACS depends on the end user. We have a different demographic of...

Oct 2023
||
(0)
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Director

Relationship

We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....

Oct 2023
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(0)
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Director

Operations, Product

Our doctors and radiologists are busy, and the only avenue that they have for educational materials...

Oct 2023
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(0)
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VP/Other Executive

Relationship

We like how responsive Sectra is to our needs and input. When we first went live with their system,...

Sep 2023
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VP/Other Executive

Operations

Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...

Sep 2023
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VP/Other Executive

Culture, Value

In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...

Sep 2023
||
(0)
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Manager

Culture

Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...

Aug 2023
||
(0)
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Manager

Relationship

Sectra has excellent service and support, and the application is intuitive and user friendly. Things...

Aug 2023
||
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