Sectra PACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Monique Rasband
VP of Engagement
If you don't have a login, getting started is easy.
User Commentary
Loyalty
When we made our decision, a couple of things really pushed us toward Sectra PACS versus other...
Login or Create an Account to see details.
Product, Value
Sectra PACS has become a fundamental part of the digital health assets we manage. We are still...
Login or Create an Account to see details.
Loyalty, Product
Over the next little bit with Sectra, we'll certainly see the implementation of some AI tools to...
Login or Create an Account to see details.
Operations
We went live not that long ago. We accelerated the implementation because some organizations had...
Login or Create an Account to see details.
Culture, Operations, Value
What I would tell someone looking into Sectra PACS is that it's a decent PACS, but the project...
Login or Create an Account to see details.
Operations
The training from Sectra is incomplete. We did not have enough support when we went live. We didn't...
Login or Create an Account to see details.
Culture
With some of our other vendors, if I tell them what type of equipment we need, they know our...
Login or Create an Account to see details.
Culture
We have had difficulties with Sectra promising us certain functionality or certain modules, but...
Login or Create an Account to see details.
Culture, Relationship
Sectra makes it seem like they have solutions that exist, and then they turn around and say that...
Login or Create an Account to see details.
Loyalty
We would have had more downtime if we had been on premises. We chose the cloud because we don't have...
Login or Create an Account to see details.
Product
Sectra PACS works well. We don't have a lot of downtime. It's reliable and intuitive. Sectra PACS...
Login or Create an Account to see details.
Value
What we're paying for with Sectra PACS is good. All the extras and additional development we want to...
Login or Create an Account to see details.
Relationship
Sectra is challenging to navigate and interact with. We had an issue recently that came up, and it...
Login or Create an Account to see details.
Relationship, Product
Our relationship with Sectra has been really good. The platform is easy to use, and the team brings...
Login or Create an Account to see details.
Product
I would like to see more AI capabilities across the Sectra imaging platform. We currently have AI...
Login or Create an Account to see details.
Culture
Our current Sectra agreement runs for a certain amount of time, and the pricing is committed for...
Login or Create an Account to see details.
Loyalty, Value
The migration of the Sectra PACS platform to the cloud didn't align with our road map, although we...
Login or Create an Account to see details.
Relationship
It has been a pleasure being a customer of Sectra. We have governance meetings to talk about what's...
Login or Create an Account to see details.
Product
Sectra PACS isn’t perfect. There is one piece of functionality that we've asked for through...
Login or Create an Account to see details.
Operations
Sectra changed their training approach. They took our feedback and pivoted, and they are much more...
Login or Create an Account to see details.
Loyalty
When we moved to Sectra PACS, my organization made some decisions about migration and how much we...
Login or Create an Account to see details.
Product
With Sectra, the cloud solution has actually been a blessing in disguise, but as potential...
Login or Create an Account to see details.
Product
I would tell someone considering Sectra PACS that it's a good viewer. It takes a lot to get it to...
Login or Create an Account to see details.
Loyalty, Value
Sectra has made all their clients aware that they're moving to the cloud, and we won't have a choice...
Login or Create an Account to see details.
Relationship
Sectra was good to start, but from a services perspective, they're starting to not do as well. The...
Login or Create an Account to see details.
Operations
Sectra doesn’t really do a lot of training once we've gone live, other than self-paced training....
Login or Create an Account to see details.
Loyalty, Product
This time around with our upgrade, we are actually making a full jump in the version we are on....
Login or Create an Account to see details.
Operations
The training with Sectra is good. They have a very extensive e-learning platform, and they do not...
Login or Create an Account to see details.
Relationship, Operations
Sectra did overpromise and underdeliver around workflow orchestration when we first implemented the...
Login or Create an Account to see details.
Value
I’m fully satisfied with Sectra’s development and innovation because that yearly upgrade cycle is...
Login or Create an Account to see details.
Relationship
Sectra's regional support team has expanded substantially, but with their approach to customer...
Login or Create an Account to see details.
Relationship
Things have been great with Sectra PACS. One of the things I like most about the solution compared...
Login or Create an Account to see details.
Relationship
Sectra sends us regular usage updates, and given that they follow the SaaS model, when we are kind...
Login or Create an Account to see details.
Relationship, Operations
I have been trying to figure out the features in our current version of Sectra PACS versus what is...
Login or Create an Account to see details.
Culture, Relationship
Sectra has different contacts. We had a sales representative, but I think that person moved on, and...
Login or Create an Account to see details.
Operations
Right now, we use a different vendor's system for our radiologists for dictation and reporting. We...
Login or Create an Account to see details.
Relationship
Things have been going extremely well with Sectra. They are very responsive about timelines, and...
Login or Create an Account to see details.
Loyalty
We probably should have updated our Sectra PACS years ago; we have used our version of Sectra PACS...
Login or Create an Account to see details.
Loyalty
Our EMR is transitioning to be a cloud-based system, so we have to get our PACS to a cloud-based...
Login or Create an Account to see details.
Loyalty, Operations, Product
Things have been going superbly well with Sectra PACS. Essentially, I think it's the best PACS on...
Login or Create an Account to see details.
Loyalty, Product
Sectra PACS is really the only system out there that meets our local needs. No other system even...
Login or Create an Account to see details.
Value
I don't know how the solution is priced for our organization, but I think it is one of the least...
Login or Create an Account to see details.
Relationship
Sectra’s support is perfect. The support people are extremely responsive. It's one of their...
Login or Create an Account to see details.
Loyalty
We are moving everything to the cloud with Sectra PACS. It's going to take a year and a half to...
Login or Create an Account to see details.
Product
Things have been very well organized and very smooth with Sectra PACS. I just love the system. It is...
Login or Create an Account to see details.
Loyalty
Something that Sectra is actually doing is incorporating more AI into the PACS. This is the future...
Login or Create an Account to see details.
Operations
Sectra has a very, very strong training program. It's mostly online, but there were some issues with...
Login or Create an Account to see details.
Relationship, Product
Sectra is a cutting-edge vendor. They are very proactive in understanding the needs of radiologists,...
Login or Create an Account to see details.
Operations
The biggest opportunities for product improvement are stronger support and a greater push toward AI...
Login or Create an Account to see details.
Operations
If I could recommend one or two specific changes the vendor could make to improve the customer...
Login or Create an Account to see details.
Product
Sectra PACS is a strong, flexible product. What I like most about the product is that the workflow...
Login or Create an Account to see details.
Relationship
Sectra hires good people. They listen to the client and work together to meet our needs. Their...
Login or Create an Account to see details.
Product
The clinical interface is well designed. Radiologists from other hospitals praise its usability. The...
Login or Create an Account to see details.
Relationship
Sectra has regular meetings with our team to discuss any support tickets, present new features,...
Login or Create an Account to see details.
Product
The product is reliable in terms of performance and clinical need. There is almost no downtime, and...
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement is the radiologist worklist assignment rules. The...
Login or Create an Account to see details.
Relationship
The vendor's biggest strengths are listening to customer needs and engaging the product development...
Login or Create an Account to see details.
Relationship
If I could recommend one specific change the vendor could make to improve the customer experience,...
Login or Create an Account to see details.
Loyalty
Sectra is quite modern. The solution can integrate with most things that I've seen that we would...
Login or Create an Account to see details.
Loyalty
We absolutely have plans to use Sectra's AI product, Amplifier. If we decide to move toward their...
Login or Create an Account to see details.
Value
I rate the value we get from Sectra PACS pretty high because we get a lot of features. I would...
Login or Create an Account to see details.
Operations
I've gone to a couple of conferences that Sectra has, and they had some basic user training that was...
Login or Create an Account to see details.
Relationship
Sectra has quite a bit of presence in our country, and their attention has mostly been on another...
Login or Create an Account to see details.
Loyalty, Product
Sectra is still a great PACS. It still does everything we need quite quickly. There are no real...
Login or Create an Account to see details.
Operations
Sectra has more of a train-the-trainer approach, but they don’t have a specific dedicated training plan....
Login or Create an Account to see details.
Relationship
We have a better relationship with Sectra than we do with other vendors. We work with them frequently....
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Sectra’s support people have a delayed response. That is common right now, and there have been some...
Login or Create an Account to see details.
Product
Sectra PACS is user friendly, and it makes troubleshooting easier.
Login or Create an Account to see details.
Relationship
Sectra's biggest strengths are their innovation and their partnership. They are pretty awesome. I...
Login or Create an Account to see details.
Value
So far, the only opportunity for product improvement is the cost. That has been limiting us from...
Login or Create an Account to see details.
Product
What I like most about the product is its ease of use and its uptime.
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement is for the vendor to upgrade us from our older,...
Login or Create an Account to see details.
Relationship
The vendor’s biggest strengths are their people, innovation, and support.
Login or Create an Account to see details.
Product
All aspects of the vendor are great. What I like most about the product is that it is fully featured...
Login or Create an Account to see details.
Relationship
The Sectra team is responsive, accountable, and clinically grounded. The product is stable. Also, we...
Login or Create an Account to see details.
Loyalty, Product
The biggest opportunity for product improvement is the ability to incorporate or integrate Sectra...
Login or Create an Account to see details.
Relationship, Product
Sectra PACS is intuitive and efficient for daily reading, supports fast access to current and prior...
Login or Create an Account to see details.
Product, Value
What I like most about the product is that it listens to frontline staff and is intuitive, stable,...
Login or Create an Account to see details.
Product
The current state of the product does not support a fully paperless workflow, including technologist...
Login or Create an Account to see details.
Relationship
The vendor could improve the customer experience by providing more detailed clarity on product...
Login or Create an Account to see details.
Relationship, Product
The vendor’s biggest strengths are innovation, an all-in-one cloud solution, commitment from the...
Login or Create an Account to see details.
Relationship
There has been some changeover and additional staff, and as the vendor continues to grow, they need...
Login or Create an Account to see details.
Operations
Sectra PACS is easy enough for everybody to navigate. Sectra provides training if somebody isn't as...
Login or Create an Account to see details.
Value
Sectra is constantly looking for ways to engage their customers to see what they might need without...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The driver to stay with Sectra is the relationship they build with their customers. We know that...
Login or Create an Account to see details.
Relationship
Sectra is always making updates to Sectra PACS. The vendor listens to their customers. When they...
Login or Create an Account to see details.
Culture, Loyalty
Sectra absolutely keeps all of their promises. When we went through our RFP selection, we looked at...
Login or Create an Account to see details.
Relationship
I can speak to Sectra's executives and even reach a top executive. If I need Sectra, Sectra is...
Login or Create an Account to see details.
Product
One thing that is great about having Sectra Amplifier is that we already know that Sectra offers...
Login or Create an Account to see details.
Operations
Sectra PACS has done extremely well since we implemented it. My only constructive criticism is that...
Login or Create an Account to see details.
Operations, Product
When we did a system upgrade recently, we were a couple of versions behind, and Sectra warned us...
Login or Create an Account to see details.
Value
I'm hoping Sectra improves things this year. We want them to stop nickel-and-diming us and to be...
Login or Create an Account to see details.
Culture, Value
Sectra has really been nickel-and-diming us. They tell us that something is a professional service...
Login or Create an Account to see details.
Relationship
Sectra has regressed as a vendor this year. They are growing very rapidly, and they are forgetting...
Login or Create an Account to see details.
Relationship
When we opened up a couple of tickets with Sectra recently, we didn’t hear anything for a couple of...
Login or Create an Account to see details.
Product
Sectra's product is innovative and streamlines workflows.
Login or Create an Account to see details.
Product
The native dictation system for our region's market could be improved.
Login or Create an Account to see details.
Relationship
The vendor has great customer service and follow-up.
Login or Create an Account to see details.
Product
It is not possible to launch both the test and production clients simultaneously on a single PC, and...
Login or Create an Account to see details.
Operations, Product
The radiologists like the ease of use of the system. The display format is user friendly and...
Login or Create an Account to see details.
Product
The biggest opportunities are improving the technologist peer-review function. We need tighter...
Login or Create an Account to see details.
Relationship, Operations
The vendor's post-implementation support has been exemplary. Sectra is collaborative in terms of...
Login or Create an Account to see details.
Relationship
Sectra has good customer support, operational efficiency, and customer partnerships. They also have...
Login or Create an Account to see details.
Product
I would like to see more developments on analytics and workflow orchestration. Sectra could enhance...
Login or Create an Account to see details.
Relationship, Value
I don't really see our financials, but I assume that Sectra PACS is well worth the money. I can see...
Login or Create an Account to see details.
Operations, Product
Sectra recently did an upgrade, and they gave us a time frame of two to six hours of downtime, but...
Login or Create an Account to see details.
Loyalty
We just did an upgrade, and it had many new features that we didn't even ask for. Those features...
Login or Create an Account to see details.
Product
We have Sectra PACS integrated with a lot of third-party solutions, and that has been fairly...
Login or Create an Account to see details.
Operations, Product
Sectra PACS is very user friendly. Sectra will give us all of the features we need, and it is up to...
Login or Create an Account to see details.
Relationship
Sectra monitors all of the system's servers and important functions. Whenever there is a potential...
Login or Create an Account to see details.
Relationship, Operations
Sectra keeps their promises more and more. They always have things in development. If there is...
Login or Create an Account to see details.
Relationship
We have been able to contact people at Sectra's global headquarters when we have had pressing issues...
Login or Create an Account to see details.
Relationship
One problem is that Sectra is a victim of their own success. They are winning deals constantly, and...
Login or Create an Account to see details.
Loyalty, Operations
We would choose to stay with Sectra PACS, but we may be forced out of it. There is a significant...
Login or Create an Account to see details.
Product
I have one thing with Sectra PACS that bugs me. If a radiologist opens an exam and hits the dictate...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout