Sectra PACS (Global) Commentary
Filtered view: (Canada)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty
Sectra absolutely keeps all of their promises. When we went through our RFP selection, we looked at...
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Relationship
I can speak to Sectra's executives and even reach a top executive. If I need Sectra, Sectra is...
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Product
One thing that is great about having Sectra Amplifier is that we already know that Sectra offers...
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Operations
Sectra PACS has done extremely well since we implemented it. My only constructive criticism is that...
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Operations, Product
When we did a system upgrade recently, we were a couple of versions behind, and Sectra warned us...
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Value
I'm hoping Sectra improves things this year. We want them to stop nickel-and-diming us and to be...
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Culture, Value
Sectra has really been nickel-and-diming us. They tell us that something is a professional service...
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Relationship
Sectra has regressed as a vendor this year. They are growing very rapidly, and they are forgetting...
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Relationship
When we opened up a couple of tickets with Sectra recently, we didn’t hear anything for a couple of...
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Product
Sectra's product is innovative and streamlines workflows.
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Product
The native dictation system for our region's market could be improved.
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Relationship
The vendor has great customer service and follow-up.
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Product
It is not possible to launch both the test and production clients simultaneously on a single PC, and...
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Operations, Product
The radiologists like the ease of use of the system. The display format is user friendly and...
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Product
The biggest opportunities are improving the technologist peer-review function. We need tighter...
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Relationship, Operations
The vendor's post-implementation support has been exemplary. Sectra is collaborative in terms of...
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Relationship
Sectra has good customer support, operational efficiency, and customer partnerships. They also have...
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Product
I would like to see more developments on analytics and workflow orchestration. Sectra could enhance...
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Relationship, Value
I don't really see our financials, but I assume that Sectra PACS is well worth the money. I can see...
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Operations, Product
Sectra recently did an upgrade, and they gave us a time frame of two to six hours of downtime, but...
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Loyalty
We just did an upgrade, and it had many new features that we didn't even ask for. Those features...
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Product
We have Sectra PACS integrated with a lot of third-party solutions, and that has been fairly...
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Operations, Product
Sectra PACS is very user friendly. Sectra will give us all of the features we need, and it is up to...
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Relationship
Sectra monitors all of the system's servers and important functions. Whenever there is a potential...
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Relationship, Operations
Sectra keeps their promises more and more. They always have things in development. If there is...
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Relationship
We have been able to contact people at Sectra's global headquarters when we have had pressing issues...
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Relationship
One problem is that Sectra is a victim of their own success. They are winning deals constantly, and...
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Loyalty, Operations
We would choose to stay with Sectra PACS, but we may be forced out of it. There is a significant...
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Product
I have one thing with Sectra PACS that bugs me. If a radiologist opens an exam and hits the dictate...
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Product
One of the biggest opportunities for product improvement is enabling the ability to update DICOM...
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Relationship
Things have been great with Sectra. We have had a great experience, specifically for the team over...
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Culture, Value
Sectra definitely avoids charging for every little thing 100%. That is a direct benefit of the...
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Relationship
Sectra has definitely grown very fast in our landscape. That shows that they have an excellent...
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Relationship, Product
Sectra is on the cutting edge of the cybersecurity area due to the fact that they started as a...
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Relationship
There was a big CrowdStrike outage, and we found out from Sectra's support personnel that we were...
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Loyalty, Operations, Product
I appreciate how Sectra does upgrades compared to our previous vendor. Our previous vendor had the...
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Product
We have some feature requests that we have asked Sectra for. We work with our account team to...
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Operations
Sectra doesn't do a lot of training for us. We are primarily doing the training for the...
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Product
Every PACS is pretty complex, so I would not use the words simple and intuitive with the PACS. There...
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Loyalty, Relationship
Sectra is responsive. They turn around requests in a timely manner, especially if they are critical...
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Relationship, Operations, Product
Our last upgrade for Sectra PACS went okay. We had a few bugs that we had to get resolved up to a...
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Relationship, Value
I don’t think our leadership thinks we are getting our money’s worth. For us to feel like we are...
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Loyalty, Operations
When we evaluated and selected Sectra PACS, orchestration was supposed to be a core part of the...
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Operations
I would like SSO for Sectra PACS. Had we known that that wasn’t something Sectra already had right...
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Product
During a recent Sectra PACS upgrade, our downtime started, but after a short time, I received a...
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Loyalty, Product
I know there are things in Sectra PACS that we haven't implemented yet that we are hoping to do in...
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Relationship
Sectra could really partner with us by ensuring that they respond to customers according to the...
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Value
We are happy with our ROI with Sectra PACS. I have never heard anyone complaining about the solution....
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Relationship
Sectra has great customer service people. They are always helpful. If there is an issue, they will...
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Relationship
Fewer people from Sectra came on-site during the pandemic, but for us, the level of service has...
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Product
The vendor's biggest opportunities for product improvement include offering more layout options,...
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Relationship, Product
The vendor's greatest strengths are their knowledge and their willingness to develop the custom...
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Relationship, Product
The vendor’s greatest strength is their consistent delivery of new technology through free upgrades....
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Product
The vendor's biggest opportunities for product improvement involve bringing us AI features.
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Relationship
The vendor maintains a close relationship with their customers and consistently provides quick and...
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Product
Sectra is quite good in terms of the functionality that we need. There are some things that they...
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Relationship
Sectra’s service has been generally pretty good. We have been happy with how responsive the service...
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Loyalty, Value
Sectra is pricey. They are not one of the cheaper PACS vendors out there. Also, workflow...
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Operations
Sectra is very good with training, and that is still one of their focuses. Sectra is very good with...
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Operations
Sectra's training is great. I would give Sectra the highest score based on the training that I have...
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Loyalty
We will be getting some new features in the next version of the system. We are actually moving to a...
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Relationship
Sectra's support is straightforward. When we have issues or concerns, the vendor's support people...
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Loyalty, Product
In terms of new technology, there are a lot of features in Sectra PACS that we technically have...
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Product
The core functionality of Sectra PACS, including things like workflow analytics and orchestration,...
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Relationship, Operations
We had some issues with project management during our latest Sectra PACS upgrade. With some newer...
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Operations
Sectra is awesome with training. We get free access to all their libraries and everything online....
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Value
Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...
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Relationship
Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...
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Relationship, Operations
With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...
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Operations, Product
As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...
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Operations
We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...
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Relationship
There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...
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Relationship, Product
Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...
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Culture, Relationship
There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...
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