Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...

Nov 2023
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Manager

Relationship

The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...

Nov 2023
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Manager

Loyalty

We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...

Nov 2023
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Manager

Value

Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....

Nov 2023
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Manager

Loyalty, Value

Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...

Nov 2023
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Manager

Relationship

Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...

Nov 2023
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Director

Product

Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...

Oct 2023
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Director

Relationship

Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...

Oct 2023
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Director

Relationship

There is a person who joined the Sectra team who is really proactive and engaged with our internal...

Oct 2023
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Director

Product

The ease of use of Sectra PACS depends on the end user. We have a different demographic of...

Oct 2023
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Director

Relationship

We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....

Oct 2023
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Director

Operations, Product

Our doctors and radiologists are busy, and the only avenue that they have for educational materials...

Oct 2023
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VP/Other Executive

Relationship

We like how responsive Sectra is to our needs and input. When we first went live with their system,...

Sep 2023
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VP/Other Executive

Operations

Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...

Sep 2023
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VP/Other Executive

Culture, Value

In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...

Sep 2023
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VP/Other Executive

Relationship

We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...

Sep 2023
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Manager

Culture

Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...

Aug 2023
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Manager

Relationship

Sectra has excellent service and support, and the application is intuitive and user friendly. Things...

Aug 2023
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Manager

Operations, Product

We have gone through many upgrades in the past couple of years, and we have had zero issues. We have...

Jun 2023
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Manager

Product

Sectra PACS is relatively intuitive. I have nothing but good things to say for Sectra.

Jun 2023
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Manager

Relationship

Every time we have to call Sectra, they are quite responsive.

Jun 2023
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Manager

Relationship, Operations

The vendor's customer service and training are exceptional. They have great response times, and the...

Jun 2023
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Director

Relationship, Relationship, Operations, Operations

Every year, we upgrade to the latest version of Sectra PACS, and the product works. We haven't...

Apr 2023
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Director

Operations, Operations, Product, Product

Sectra is making a lot of enhancements to the product, but they have so many functionalities that it...

Apr 2023
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Director

Relationship, Relationship

Sectra doesn't leave us alone, and that is a good thing. They are persistent. I couldn't ask them...

Apr 2023
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Director

Culture, Culture, Loyalty, Loyalty

Sectra One is a good concept. The problem is that we have no choice. We cannot continue with our...

Apr 2023
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