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Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Relationship, Value

I don't really see our financials, but I assume that Sectra PACS is well worth the money. I can see...

Jul 2025
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(0)
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Manager

Operations, Product

Sectra recently did an upgrade, and they gave us a time frame of two to six hours of downtime, but...

Jul 2025
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(0)
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Manager

Loyalty

We just did an upgrade, and it had many new features that we didn't even ask for. Those features...

Jul 2025
||
(0)
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Manager

Product

We have Sectra PACS integrated with a lot of third-party solutions, and that has been fairly...

Jul 2025
||
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Manager

Operations, Product

Sectra PACS is very user friendly. Sectra will give us all of the features we need, and it is up to...

Jul 2025
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(0)
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Manager

Relationship

Sectra monitors all of the system's servers and important functions. Whenever there is a potential...

Jul 2025
||
(0)
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Manager

Relationship, Operations

Sectra keeps their promises more and more. They always have things in development. If there is...

Jul 2025
||
(0)
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Manager

Relationship

We have been able to contact people at Sectra's global headquarters when we have had pressing issues...

Jul 2025
||
(0)
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Manager

Relationship

One problem is that Sectra is a victim of their own success. They are winning deals constantly, and...

Jun 2025
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(0)
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Manager

Loyalty, Operations

We would choose to stay with Sectra PACS, but we may be forced out of it. There is a significant...

Jun 2025
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(0)
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Manager

Product

I have one thing with Sectra PACS that bugs me. If a radiologist opens an exam and hits the dictate...

Jun 2025
||
(0)
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Manager

Product

One of the biggest opportunities for product improvement is enabling the ability to update DICOM...

Jun 2025
||
(0)
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VP/Other Executive

Relationship

Things have been great with Sectra. We have had a great experience, specifically for the team over...

Jun 2025
||
(0)
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VP/Other Executive

Culture, Value

Sectra definitely avoids charging for every little thing 100%. That is a direct benefit of the...

Jun 2025
||
(0)
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VP/Other Executive

Relationship

Sectra has definitely grown very fast in our landscape. That shows that they have an excellent...

Jun 2025
||
(0)
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VP/Other Executive

Relationship, Product

Sectra is on the cutting edge of the cybersecurity area due to the fact that they started as a...

Jun 2025
||
(0)
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VP/Other Executive

Relationship

There was a big CrowdStrike outage, and we found out from Sectra's support personnel that we were...

Jun 2025
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(0)
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VP/Other Executive

Loyalty, Operations, Product

I appreciate how Sectra does upgrades compared to our previous vendor. Our previous vendor had the...

Jun 2025
||
(0)
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Director

Product

We have some feature requests that we have asked Sectra for. We work with our account team to...

Jun 2025
||
(0)
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Director

Operations

Sectra doesn't do a lot of training for us. We are primarily doing the training for the...

Jun 2025
||
(0)
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Director

Product

Every PACS is pretty complex, so I would not use the words simple and intuitive with the PACS. There...

Jun 2025
||
(0)
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Director

Loyalty, Relationship

Sectra is responsive. They turn around requests in a timely manner, especially if they are critical...

Jun 2025
||
(0)
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Director

Relationship, Operations, Product

Our last upgrade for Sectra PACS went okay. We had a few bugs that we had to get resolved up to a...

Jun 2025
||
(0)
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Director

Relationship, Value

I don’t think our leadership thinks we are getting our money’s worth. For us to feel like we are...

Jun 2025
||
(0)
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Director

Loyalty, Operations

When we evaluated and selected Sectra PACS, orchestration was supposed to be a core part of the...

Jun 2025
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(0)
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Director

Operations

I would like SSO for Sectra PACS. Had we known that that wasn’t something Sectra already had right...

Jun 2025
||
(0)
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Manager

Product

During a recent Sectra PACS upgrade, our downtime started, but after a short time, I received a...

Jun 2025
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(0)
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Manager

Loyalty, Product

I know there are things in Sectra PACS that we haven't implemented yet that we are hoping to do in...

Jun 2025
||
(0)
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Manager

Relationship

Sectra could really partner with us by ensuring that they respond to customers according to the...

Jun 2025
||
(0)
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Manager

Value

We are happy with our ROI with Sectra PACS. I have never heard anyone complaining about the solution....

Jun 2025
||
(0)
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Manager

Relationship

Sectra has great customer service people. They are always helpful. If there is an issue, they will...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Fewer people from Sectra came on-site during the pandemic, but for us, the level of service has...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The vendor's biggest opportunities for product improvement include offering more layout options,...

May 2025
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(0)
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Manager

Relationship, Product

The vendor's greatest strengths are their knowledge and their willingness to develop the custom...

May 2025
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(0)
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Manager

Relationship, Product

The vendor’s greatest strength is their consistent delivery of new technology through free upgrades....

May 2025
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(0)
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Manager

Product

The vendor's biggest opportunities for product improvement involve bringing us AI features.

May 2025
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(0)
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Manager

Relationship

The vendor maintains a close relationship with their customers and consistently provides quick and...

May 2025
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(0)
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VP/Other Executive

Product

Sectra is quite good in terms of the functionality that we need. There are some things that they...

May 2025
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(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

Sectra’s service has been generally pretty good. We have been happy with how responsive the service...

May 2025
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(0)
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VP/Other Executive

Loyalty, Value

Sectra is pricey. They are not one of the cheaper PACS vendors out there. Also, workflow...

May 2025
||
(0)
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VP/Other Executive

Operations

Sectra is very good with training, and that is still one of their focuses. Sectra is very good with...

May 2025
||
(0)
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Manager

Operations

Sectra's training is great. I would give Sectra the highest score based on the training that I have...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We will be getting some new features in the next version of the system. We are actually moving to a...

May 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra's support is straightforward. When we have issues or concerns, the vendor's support people...

May 2025
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(0)
 Thank you  Helpful

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Manager

Loyalty, Product

In terms of new technology, there are a lot of features in Sectra PACS that we technically have...

May 2025
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(0)
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Manager

Product

The core functionality of Sectra PACS, including things like workflow analytics and orchestration,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had some issues with project management during our latest Sectra PACS upgrade. With some newer...

Apr 2025
||
(0)
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Director

Operations

Sectra is awesome with training. We get free access to all their libraries and everything online....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...

Dec 2024
||
(0)
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