Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
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Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
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Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
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Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
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Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
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Product
One change Sectra could make to improve our experience is with the interface.
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Product
Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...
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Product
Sectra PACS is basically the same today as it was when it was installed years ago; there are just...
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Operations
One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...
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Relationship, Value
The thing that I like the most about Sectra's proactivity in relation to their support is that the...
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Relationship, Operations
Sectra is a company that cares about their customers, the stability of their customers' situations,...
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Product
From the point of view of log accessibility, especially with legal compliance, the vendor has...
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Loyalty
I don't have any complaints about the system. People like the product. I anticipate that we will...
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Culture, Value
In terms of costs and what functionality is out there, the system is very good.
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Product, Value
For stability, we have been able to greatly reduce space in terms of image archiving and providing...
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Product
I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...
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Loyalty, Product
We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...
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Relationship
For us, the support is really extraordinary.
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Loyalty
We actually evaluated many different versions of PACS solutions, and one key feature that we were...
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Product
The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...
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Relationship
Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...
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Product
What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...
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Relationship
I don't have complaints about Sectra's work because they are a reference in terms of support. When I...
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Product
Sectra could improve UI features and add new functionality to address specialties.
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Relationship, Operations
Sectra does the function implementation well, although they have stopped supporting hardware because...
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Operations
Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...
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Product
Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...
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Product
The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...
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Product
Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...
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Loyalty, Value
The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...
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Product
I like the functionality, availability, and support of Sectra PACS.
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Value
The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...
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Relationship
Sectra's greatest strengths are product functionality, availability, and knowledgeable support...
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Relationship, Product
Two changes Sectra can make to improve the customer experience are providing a user access portal or...
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Culture, Value
Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...
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Operations
Sectra's training could maybe be more about the practical part. For example, a technical training...
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Value
It is evident that in the next versions of Sectra PACS, some things could be improved, but...
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Relationship
The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...
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Relationship
Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...
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Product
The thing I like most about the product is that it is a reliable product that fulfills its purpose.
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Product
I think the annual upgrades could help improve the product more.
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Relationship
The supplier's greatest strengths are their commitment, quality, and technical capacity.
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Relationship
I wouldn't say there is anything the vendor could do to improve my experience. I would just like...
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Product
Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...
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Loyalty, Product
There is probably a conversation for Sectra to have with the healthcare world regarding the fact...
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Loyalty, Product
Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...
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Product
While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...
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Product
Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...
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Relationship
Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...
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Product
The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...
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Relationship
The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...
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Product
The biggest opportunity for product improvement involves its connection to teleinformatics...
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Relationship, Product
The biggest opportunity to improve would be more frequent updates.
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Product
The biggest strengths are the dependability and simplicity. I like the speed and performance.
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Product
I am perfectly happy with Sectra.
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Product
The provider's greatest strengths are the product's stability and intuitive operation.
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Product
I really like the intuitive operation and the ability to create dynamic and static worklists.
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Relationship
We don't have a direct connection with Sectra, but through our local distributor, we have a great...
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Product
The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...
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Product
Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...
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Product
In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...
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Relationship
To improve my customer experience, Sectra could increase proactive error detection, but that is not...
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Product
Sectra has some options for improvements concerning the reading and visibility options included in...
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Product
The biggest opportunity for product improvement is monitoring and logging.
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Product
Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...
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Relationship, Product
Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...
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Product
Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...
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Operations
We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...
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Product
Sectra's PACS is modern software that is very open in terms of connectivity and communication with...
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Loyalty, Relationship, Product, Value
Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...
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Product
We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...
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Relationship
Sectra is constantly developing the main software, and we see that. We have been live for a few...
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Relationship
We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...
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Relationship
Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...
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Loyalty, Product
There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...
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Value
Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...
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Product
We do a lot of business intelligence, and with structural reporting, if we know what the report is...
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Culture, Relationship, Operations
We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...
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Operations
Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...
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Culture, Relationship
We have been able to meet in the middle with Sectra as we have had a lot of discussions about...
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Relationship
We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...
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Relationship, Product
Sectra's biggest strength is their fast response to client requests. I like that the product is easy...
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Operations, Product
The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...
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Relationship, Operations
Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...
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Product
Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...
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Relationship
Sectra has excellent support, and I like the ease of configuration in the product.
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Loyalty, Product
I was very glad when the hospitals in this region went for Sectra PACS because I had previous...
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Relationship
Whenever I have been in contact with the vendor's support team, they have always been eager to help,...
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Product
Sectra PACS has integration with several programs, and it seems to be working very well. It is...
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Relationship, Product
The product just has small issues, which are very specific, strange things that sometimes affect...
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Relationship
We wanted a very engaged and enabling supplier who understood our needs.
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Relationship, Operations
Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...
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Loyalty, Operations
We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...
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Product
We have moved to integrated speech software and gotten rid of our external speech application. So...
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Relationship, Product
Sadly, there are more challenges than positive things going on at the moment and part of the reason...
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Relationship, Product
One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...
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Relationship, Operations
In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...
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Product
Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...
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Culture, Value
Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...
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Operations
Sectra’s training varies. We have one person who understands everything and knows the system really...
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Value
Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...
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Product
I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...
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Product
Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...
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Relationship, Product
The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...
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Loyalty, Operations, Product
We have done some upgrades with the PACS that changed the workflow and some integration through the...
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Loyalty, Product
We use another vendor for taking in images from photos, and we take those photos to the Sectra...
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Loyalty, Product
We have the ability to transfer lab data that is important. But we want to have a more open view so...
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Relationship
One of the good things about Sectra is that they really understand priority issues. However, they...
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Relationship
We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...
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Relationship, Operations
We have always been quite happy with the actual service that Sectra delivers. However, I would like...
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Loyalty
Our core project with Sectra went well. Sectra is a victim of their own success now. They are...
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Culture
Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...
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Relationship, Operations
Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...
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Relationship
Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...
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Product
Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...
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Product
Generally, things are really good with Sectra. Sectra is a good company with a really good product...
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Product
The only thing that we would like to see the vendor improve in the system would be the anonymization...
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Culture, Loyalty, Relationship
I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....
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Relationship, Product
Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...
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Product
Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.
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Loyalty, Product
We had frequent outages with the product, and the entire system would slow down. All of our...
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Relationship, Operations
The Sectra team have been very responsive, their go live team was excellent, and their engineers on...
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Operations
We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...
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Product
The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...
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Operations
A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...
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Relationship, Operations
We had a great go-live with the product. However, we had some quality and speed issues at the start...
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Relationship
The Sectra executive team have been very good. We met with them shortly after we had gone live, and...
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Operations
As with a lot of other deployments, we have had significant networking issues with the product's...
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Product
The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...
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Loyalty, Product
Overall, the system's performance on the cloud has been good, but we are migrating data in the...
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Relationship
Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...
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Loyalty, Product
With our previous solution, an ED clinician could write a temporary report about a potential...
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Product
The product is designed with reporting in mind. We can see from using other products that Sectra has...
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Product
In terms of the stability of the program, it does quite complex things, but it seems to do them with...
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Product
One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...
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Product
When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...
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Product
What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...
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Loyalty, Product
There were some new functions that we asked Sectra for, and they implemented them. They implement a...
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Relationship, Operations
Sectra has had some growing pains, and they need to improve in their project management and...
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Value
Sectra is charging more than they used to. There are some things they used to do for us without...
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Operations
Sectra gives us, as administrators, options for how we want to use the system, and they do not force...
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