Sectra PACS (Global)
Filtered view: (Europe)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...

Sep 2023
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Director

Culture, Product

In terms of imaging, the product works really well. It is very easy to view the images and have a...

Sep 2023
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Director

Operations

We don't really need training. When we did implement the product, the vendor set up loads of...

Sep 2023
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Director

Loyalty, Product

The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...

Aug 2023
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Director

Relationship

Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...

Aug 2023
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Director

Value

We have probably seen performance improvement in the reporting, and we are getting a fair amount of...

Aug 2023
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Director

Culture, Loyalty, Relationship

We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...

Aug 2023
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Director

Loyalty, Product

I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...

Aug 2023
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Director

Value

As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...

Aug 2023
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Director

Product

Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...

Aug 2023
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Director

Product

Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...

Aug 2023
||
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Director

Relationship

Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...

Aug 2023
||
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Manager

Relationship

Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...

Aug 2023
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Manager

Operations, Product

Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...

Aug 2023
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Manager

Relationship

Sectra could make more active use of our user group. It is now almost extinct. There are many good...

Aug 2023
||
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Manager

Relationship

The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...

Aug 2023
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Director

Product

Sectra PACS' greatest strength is that it is reliable and has no downtime.

Jun 2023
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Director

Relationship

Sectra could provide each customer with a customer number so that when the customer contacts the...

Jun 2023
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Analyst/Coordinator

Culture

Sectra could improve my customer experience around the high costs of maintenance contracts. I would...

Jun 2023
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Analyst/Coordinator

Relationship

The strong points are the vendor's support and the functionality of their PACS application.

Jun 2023
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Analyst/Coordinator

Product

One of the things that I like the most about Sectra PACS is how robust and efficient the system is.

Jun 2023
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Analyst/Coordinator

Relationship, Product

Sectra needs to invest more in statistics, business intelligence, and artificial intelligence to...

Jun 2023
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Analyst/Coordinator

Product

The ease of use is what I like most about the product. The product's greatest strength is the...

Jun 2023
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Analyst/Coordinator

Product

The vendor could improve the product by incorporating more post-processing tools and by making the...

Jun 2023
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Director

Relationship

One of the vendor's strengths is problem resolution.

Jun 2023
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Director

Product

The EMR's ease of use is one of the things that I like the most about the product.

Jun 2023
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Director

Culture

The vendor could improve the product around new contract maintenance.

Jun 2023
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Director

Culture, Relationship

The vendor needs to be better at showing the road map, product enhancements, and new products and proposals....

Jun 2023
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Analyst/Coordinator

Product

A strength of the product is the integration of post-processing tools. The system is also easy to...

Jun 2023
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Physician

Product

Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...

Jun 2023
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Physician

Relationship

Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...

Jun 2023
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Physician

Product

When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...

Jun 2023
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Physician

Product, Value

We have integrated applications from other vendors into Sectra PACS, and I think integration is one...

Jun 2023
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Physician

Relationship, Operations

The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...

Jun 2023
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Physician

Product

I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...

Jun 2023
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Physician

Product

Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...

Jun 2023
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Manager

Operations, Product

Sectra PACS is quite intuitive. We have had the system for a long time, so we don't need a lot of...

May 2023
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Manager

Relationship

One positive with Sectra is their service desk team. When I call, email, or contact the vendor about...

May 2023
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Manager

Culture, Relationship, Value

When I have questions or ask the vendor whether they can resolve some issues for us, the vendor...

May 2023
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Manager

Relationship

The way Sectra handles things and the way they evolve is completely on point. I have read a few...

May 2023
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Manager

Product

Sectra PACS is a very mature product and has all the new features.

May 2023
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Manager

Relationship

We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....

May 2023
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Manager

Relationship

Sectra’s support website is very good. We can get all the information that we want without needing...

May 2023
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Manager

Operations

Sectra has a very extensive teaching portal where they provide an online course.

May 2023
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Manager

Relationship

We had a big project with Sectra, and we had serious problems with reaching them and solving the...

May 2023
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Manager

Relationship

Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...

May 2023
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Physician

Product

Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...

May 2023
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Manager

Product

Sectra PACS is a very good, stable product. In the last few years that we have been using Sectra...

Apr 2023
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Manager

Relationship, Operations, Product

The vendor does well with preparing for everything before they put their products on the market....

Apr 2023
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Manager

Product

Sectra PACS is a really stable product. It is not difficult for us as system administrators to...

Apr 2023
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Manager

Relationship

The support with Sectra can be difficult as it can fluctuate depending on what is happening with the...

Apr 2023
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Manager

Loyalty

We will be upgrading to a different Sectra system. That will be exciting for us. That upgrade will...

Apr 2023
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Manager

Product

One thing that Sectra isn't quite good at is handling DICOM-instructed reports. The system isn't...

Apr 2023
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Manager

Culture, Relationship

Sectra tries hard to keep their promises. It isn't Sectra's fault that we have a lack of...

Apr 2023
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Manager

Relationship

Things have been going well with Sectra. We are trying to get the system going in our organization,...

Apr 2023
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Manager

Relationship

Sectra seems to have become a little more strict nowadays with planning and with getting changes...

Apr 2023
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Manager

Relationship, Product

I would love to see even greater interoperability with Sectra PACS and more integration...

Apr 2023
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Physician

Relationship, Relationship, Product, Product

Technically, the product is very good. Sectra still seeks to be reasonable. That directly contrasts...

Apr 2023
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Manager

Relationship

Sectra definitely needs to focus on support. For the first couple of years, the support quality was...

Mar 2023
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Manager

Relationship

Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...

Mar 2023
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Manager

Product

We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...

Mar 2023
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Manager

Culture, Operations

Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...

Mar 2023
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Manager

Loyalty

100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...

Mar 2023
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Manager

Relationship, Value

I would tell others looking at this solution to go for it. Customers need to make sure to detail...

Mar 2023
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Manager

Loyalty

We wanted Sectra PACS because we wanted to move away from having lots of different storage...

Mar 2023
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Manager

Operations, Product

The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...

Mar 2023
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Manager

Operations

In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...

Mar 2023
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Manager

Relationship, Operations

Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...

Mar 2023
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Manager

Relationship

Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...

Mar 2023
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Manager

Loyalty, Product

Sectra PACS is not as easy to use as another solution because there is no graphical display of the...

Mar 2023
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Manager

Loyalty, Product

We had an upgrade, which had a lot of useful features that had been added. We are still working...

Mar 2023
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Director

Relationship

Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...

Feb 2023
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Director

Relationship, Product

We would like Sectra to develop more AI. They should be trying to connect with the companies that...

Feb 2023
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Manager

Loyalty

Sectra is very good on the development side. We are getting new hardware and utilizing a model that...

Feb 2023
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Manager

Relationship

At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...

Feb 2023
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Manager

Product

Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...

Feb 2023
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Manager

Loyalty, Product

Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...

Feb 2023
||
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Manager

Product

I am sure we have some things that we would like to see improved in the product, but most of those...

Jan 2023
||
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Manager

Product

The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...

Jan 2023
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Manager

Loyalty, Product

In terms of the current product functionality meeting our needs, there is a huge jump in the future...

Jan 2023
||
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Manager

Relationship

Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...

Jan 2023
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Manager

Product

We are quite up-to-date with the product because we got forced into taking a version that we didn't...

Jan 2023
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Manager

Culture

Sectra keeps the vast majority of their promises. We don't have any issues with them. They...

Jan 2023
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Manager

Operations

The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...

Jan 2023
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Physician

Relationship

The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...

Jan 2023
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Physician

Relationship, Product

The vendor needs to work on the integrations with the structured reporting functionality and the...

Jan 2023
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Director

Product

We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...

Dec 2022
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Physician

Relationship

Sectra has a really good attitude toward their customers. We are very happy with the vendor.

Dec 2022
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Physician

Relationship

One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...

Dec 2022
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Physician

Product

The product is very stable and intuitive to use. I like how we have the possibility to create case collections....

Dec 2022
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Physician

Relationship, Operations, Product

What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...

Dec 2022
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Analyst/Coordinator

Relationship, Product

I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...

Dec 2022
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Manager

Relationship, Product

The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...

Dec 2022
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Manager

Product

What I like most about the product is its solidity.

Dec 2022
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Manager

Product

The biggest opportunities for product improvement would be structured reporting and more integration...

Dec 2022
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Manager

Relationship

Sectra could improve the customer experience with better service, especially with regard to language...

Dec 2022
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CTO

Culture, Value

Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...

Dec 2022
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Manager

Relationship

The vendor's greatest strength is their ability to work with customers to find solutions to problems....

Dec 2022
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Manager

Product

My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....

Dec 2022
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Manager

Product

The biggest opportunity that the vendor has for improvement would be to deploy the product outside...

Dec 2022
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CTO

Relationship

Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...

Dec 2022
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Manager

Product

It would be helpful if the vendor could put the product more sharply on the market.

Dec 2022
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CTO

Loyalty

We would buy Sectra's system again because we do not know of any other alternatives that contain all...

Dec 2022
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CTO

Product

There are certain things that are not supported in the Sectra software. For example, the master...

Dec 2022
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(0)
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CTO

Relationship, Product

We are very satisfied with Sectra, but there are a couple of things to improve on their platform....

Dec 2022
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(0)
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Physician

Loyalty

I am curious to see the trial of the AI platform because it has high potential.

Dec 2022
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Physician

Relationship, Product

Sectra could provide a better way to link surveys because that often doesn't go well. And they could...

Dec 2022
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Manager

Relationship

The vendor's support is substantively strong. Escalations, if necessary, are handled well.

Dec 2022
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Manager

Product

The PACS is intuitive. The product is increasingly fully manageable by local administrators.

Dec 2022
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Manager

Product

The system's interoperability and integrations with EHRs and online portals could be improved. I...

Dec 2022
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Physician

Product

Sectra PACS has some strong features, like the large number of options within the system that can...

Dec 2022
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Physician

Relationship, Product

The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...

Dec 2022
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Director

Relationship

The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...

Dec 2022
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Physicist

Relationship

Sectra helps us think through things. They are proactive without being intrusive.

Dec 2022
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Physicist

Relationship

Sectra could improve the response times of their service desk.

Dec 2022
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Manager

Relationship

I appreciate Sectra's communication, commitment, and benevolence.

Dec 2022
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Manager

Product

The product lives up to expectations.

Dec 2022
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Manager

Product

I think rapid implementations with external applications and AI tools would improve the product. And...

Dec 2022
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Director

Relationship

I would like to see the vendor provide more support for our country and more insights into the...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....

Dec 2022
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Analyst/Coordinator

Product

We like the general quality, intuitive use, workflow optimization, interoperability, and stability...

Dec 2022
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Analyst/Coordinator

Product

The vendor needs to invest more in AI and cardiology capabilities.

Dec 2022
||
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Analyst/Coordinator

Relationship

Our experience is fine, and the vendor is meeting our needs.

Dec 2022
||
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Analyst/Coordinator

Relationship, Operations

The application specialists are proactive and helpful, and they have good eLearning. The application...

Dec 2022
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Manager

Relationship

Sectra's most important property is their good service organization. When we have problems, those...

Dec 2022
||
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Manager

Product

My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.

Dec 2022
||
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Manager

Relationship

I can't think of anything concrete that the vendor could do to improve their customers' experiences...

Dec 2022
||
(0)
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Product

I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...

Dec 2022
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Analyst/Coordinator

Relationship, Product

Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...

Dec 2022
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Manager

Product

The interface and DICOM router are good.

Nov 2022
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(0)
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Manager

Product

Sectra needs to improve the anatomical linking and provide better interoperability, especially...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

I would like to see improved customer service, and I would like the solution to better facilitate...

Nov 2022
||
(0)
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Manager

Relationship, Product

Sectra's strengths are their good service and accessibility. I like the large number of features...

Nov 2022
||
(0)
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Manager

Relationship

The vendor's biggest strength is how committed they are. They think through things with us and...

Nov 2022
||
(0)
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Manager

Relationship

The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....

Nov 2022
||
(0)
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Manager

Product

The strongest characteristic of the system is that it is easily accessible. And I like the various...

Nov 2022
||
(0)
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Manager

Product

It is very difficult to get new developments for the software. The last two projects we did left...

Nov 2022
||
(0)
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Manager

Relationship

We would like more control over the course of the product. The vendor should actively develop things...

Nov 2022
||
(0)
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Manager

Relationship

Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...

Nov 2022
||
(0)
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Manager

Product

I would like to see some changes in the structural risk analysis on potential discontinuity, and the...

Nov 2022
||
(0)
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Physician

Product

Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...

Nov 2022
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Physician

Product, Value

The greatest spot for improvement is in speech recognition; the product has mediocre...

Nov 2022
||
(0)
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Manager

Relationship, Product

The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...

Nov 2022
||
(0)
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Manager

Relationship

Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...

Nov 2022
||
(0)
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Manager

Product

The user interface is intuitive for the end user.

Oct 2022
||
(0)
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Manager

Product

The end users miss some functions in the PACS that can be performed in the RIS.

Oct 2022
||
(0)
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Manager

Product

It is easy to configure various worklists in the PACS, but configurators want more possibilities,...

Oct 2022
||
(0)
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CIO

Relationship

Sectra offers good support. And I like the new technology.

Oct 2022
||
(0)
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CIO

Relationship

It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...

Oct 2022
||
(0)
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Manager

Relationship, Product

Sectra PACS is a very good product that would have scored higher if it were not for the background...

Oct 2022
||
(0)
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Director

Product

Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....

Oct 2022
||
(0)
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Manager

Relationship

I like the friendliness, proactivity, and availability of Sectra. They are also efficient.

Oct 2022
||
(0)
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Manager

Product

I like the reliability and ease of use of the product.

Oct 2022
||
(0)
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Manager

Relationship

I really like the vendor because they have very good quality and always listen to us so they can...

Oct 2022
||
(0)
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Manager

Culture

I would like to see improvements to the vendor's licensing structure. The vendor could improve that...

Oct 2022
||
(0)
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Director

Relationship

Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...

Oct 2022
||
(0)
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Director

Relationship, Product

We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...

Oct 2022
||
(0)
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Director

Relationship

Sectra is definitely happy to have conversations with us about whether we like their deployments and...

Oct 2022
||
(0)
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Director

Value

Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...

Oct 2022
||
(0)
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Director

Relationship

The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...

Oct 2022
||
(0)
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Analyst/Coordinator

Operations

Sectra did a good job with the project management of the implementation. They have good support and...

Oct 2022
||
(0)
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Manager

Relationship, Product

We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

The vendor has a clear road map of what they are working on. They share it with us as a customer.

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...

Oct 2022
||
(0)
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Manager

Relationship

We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Sectra could improve the amount of adjustment, especially in terms of their support.

Oct 2022
||
(0)
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Physician

Product

The product's strengths are the hyperlinking functionality, structured reporting, and lesion...

Oct 2022
||
(0)
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Physician

Product

The product could have better speech recognition or work better with other operating systems. I...

Oct 2022
||
(0)
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VP/Other Executive

Product

I would like to see Sectra add a subaction function to the product.

Oct 2022
||
(0)
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Manager

Operations

We did not have an escalation procedure during the implementation or maintenance period. The support...

Oct 2022
||
(0)
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Manager

Operations

It would be very helpful if Sectra would send out videos about newly released functionality and...

Oct 2022
||
(0)
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Manager

Loyalty, Product

The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...

Oct 2022
||
(0)
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Manager

Product

Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.

Oct 2022
||
(0)
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Manager

Product

We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...

Oct 2022
||
(0)
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Manager

Culture, Value

With PACS-based reporting or the implementation of a particular module, the price is the price....

Oct 2022
||
(0)
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Director

Relationship

We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...

Oct 2022
||
(0)
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Director

Product

Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...

Oct 2022
||
(0)
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Manager

Product

We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...

Oct 2022
||
(0)
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Manager

Relationship, Product

There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...

Oct 2022
||
(0)
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Manager

Operations

The training has been difficult. The training has to be delivered remotely, and the quality is gone...

Oct 2022
||
(0)
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Manager

Product

The product is very configurable if someone knows what they are doing, but if someone doesn’t know...

Oct 2022
||
(0)
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Manager

Relationship, Operations, Product

There are a lot of AI initiatives going on in our facility, and those have been very straightforward...

Oct 2022
||
(0)
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Manager

Relationship

The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...

Oct 2022
||
(0)
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Manager

Relationship

At all levels, I find the executives very approachable. That is a result of having known Sectra’s...

Oct 2022
||
(0)
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Manager

Relationship, Product

I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...

Oct 2022
||
(0)
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Manager

Relationship

If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...

Oct 2022
||
(0)
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 or  to see details.

Director

Product

One of the product's strengths is reliability. Ease of use is one of the things that I like the most...

Oct 2022
||
(0)
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 or  to see details.

Director

Product

The biggest opportunity to improve the product is to offer the ability to archive clinical files....

Oct 2022
||
(0)
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Manager

Relationship, Product

Sectra needs to add more opportunities to build worklists, filters, and notifications.

Oct 2022
||
(0)
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Physician

Product

The functionality of the program is the vendor's biggest strength and what I like most about the...

Oct 2022
||
(0)
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Manager

Relationship, Product

The biggest strengths of Sectra are that they are technologically ahead and good at stability and...

Oct 2022
||
(0)
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Manager

Relationship

If there are customer requests that could possibly be included in the product's next version, Sectra...

Oct 2022
||
(0)
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Director

Product

One enhancement that I would love to see would be the ability to remotely access Sectra PACS.

Oct 2022
||
(0)
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Director

Relationship

Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...

Oct 2022
||
(0)
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Manager

Relationship

Sectra's competence and commercial strength are their positives. We like how intuitive the product is....

Oct 2022
||
(0)
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Manager

Product

Compared with the vendor's main competitors, Sectra does not have a web interface that works with...

Oct 2022
||
(0)
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Manager

Relationship, Product

Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...

Oct 2022
||
(0)
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 or  to see details.

Manager

Product

We would like to see a full web interface implementation in HTML5 that is usable with all browsers...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

Things have been going very well with Sectra. I am always very positive about our experiences with...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

We have a collaborative relationship with the vendor, and we don't often have influence over what a...

Oct 2022
||
(0)
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Manager

Loyalty, Product

The vendor developed a functionality around implant masking. They developed that functionality...

Oct 2022
||
(0)
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Manager

Relationship

We have an account manager, and we have a dialogue with that person as needed. We have service...

Oct 2022
||
(0)
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Director

Value

Sectra is good at what they do, and they are also good at charging for things. They are not...

Oct 2022
||
(0)
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Director

Operations, Product

Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra's strengths are good collaboration and a focus on long-term relationships.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra could improve some things because sometimes we wait a long time for local configurations and...

Oct 2022
||
(0)
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Manager

Relationship

The thing I like the most about Sectra is that they have a saturated presence in Sweden, so I can...

Oct 2022
||
(0)
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Manager

Product

We would like to see Sectra improve the workflows for a research environment. We also need better...

Oct 2022
||
(0)
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Manager

Operations

A lot of our training was remote, but that was not the big issue. That worked fine. But Sectra had...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

Sectra does not have the quickest response time with support matters. We must go into the web portal...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We had a big transformation going to a cloud environment, and we had a lot of discussions about...

Oct 2022
||
(0)
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Manager

Relationship

Sectra is a big organization that can handle challenges as they appear. There are also many...

Oct 2022
||
(0)
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Manager

Product

The product is easy for clinicians to use. It gives them a good view of the patients' examinations.

Oct 2022
||
(0)
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Manager

Relationship

We regularly meet with our contacts from the vendor, so it is easy for us to suggest improvements....

Oct 2022
||
(0)
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Manager

Relationship

We recently started to get better follow-ups from Sectra on challenging cases. When we have...

Oct 2022
||
(0)
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CIO

Relationship

We like the vendor and how they have developed the product.

Oct 2022
||
(0)
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Director

Product

The PACS is a robust product with precise rules that protect our end users.

Oct 2022
||
(0)
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Director

Relationship

Sectra could focus some of their development effort on improving their teleradiology management system....

Oct 2022
||
(0)
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Director

Relationship, Product

One of the things Sectra needs to focus on is evolving the product in parallel with patient safety...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sectra needs to provide more tools at the management level for accessing information from the PACS,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra works very hard to have a good relationship with their clients. They search for the best...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sectra PACS is end-user friendly. It also has good documentation functionality for system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sectra has a nice integration and development team that is focused on our domestic market and the...

Oct 2022
||
(0)
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Manager

Value

We have a problem with the vendor’s licensing that applies to nearly all the vendor’s improvements...

Oct 2022
||
(0)
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 or  to see details.

Manager

Product

We like to consider ourselves at the forefront of hospital-wide imaging and media handling, yet some...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

Like most customers, we have an SLA agreement for incidents and larger problems, but when we have...

Oct 2022
||
(0)
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CEO/President

Relationship

I like Sectra's availability and professionalism.

Oct 2022
||
(0)
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CEO/President

Product

I like the product's availability rate, smoothness, ability to manage high-intensity flow, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Sectra could improve the product by offering even more post-processing things, such as brain diffusion....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product's strengths are ergonomics and reliability.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The vendor could improve the MRI image fusion capability.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Some of Sectra's strengths have to do with safety, customer relationships, follow-up, and the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product could be improved with more advanced tools.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra could improve the customer experience by finding trade-offs between security and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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