Sectra PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Value
When we moved over to Sectra PACS from our previous solution, some people weren’t happy, but it...
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Relationship
Once we get someone from Sectra involved, they are very good. They are very knowledgeable. If we go...
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Product
Sectra PACS has developed over the course of time we have used it, and it has only gotten better. A...
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Relationship
We have dealt with Sectra for so long, and we know what they are about. If there is a problem, they...
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Relationship
Sectra has some very good stuff. We have built some good relationships with a lot of their staff...
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Operations
We had various bits of training for Sectra PACS a long time ago, and it was good. I didn’t have any...
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Loyalty
We put an AI solution directly into Sectra PACS instead of through Sectra Amplifier Marketplace...
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Operations, Product
We have seen what is out there, and there are some good products, but none of the vendors are quite...
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Relationship, Product
We are always the ones making requests of Sectra when it comes to development. A negative point is...
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Product
We do not have Sectra PACS integrated with our EHR; we have it integrated with an internal system....
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Product
I work very well with our PACS. The strength of Sectra PACS is configurability; we manage to...
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Relationship
One change the supplier could make to improve the customer experience would be to proactively...
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Operations
I have not heard any dissatisfaction with Sectra’s training. It is pretty structured, and...
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Product, Value
I think Sectra PACS is a good solution. We would buy it again. But a lot of fulminant rules rely on...
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Operations
The Sectra trainers are very good. There are some things that they only do online training for that...
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Relationship
Sectra’s support people work on a portfolio basis, so we tend to come across the same engineers. We...
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Product
In comparison with other equivalent PACS solutions in the market, Sectra PACS is best of breed in...
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Product
Sectra’s development and innovation are very good and strong, and they have frequent upgrades. Right...
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Relationship
Sectra has to tell us about downtime, so they are very good at that. In terms of proactively...
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Value
Sectra PACS is a lot of money, but there isn’t a cheap PACS. When we are paying more than the...
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Relationship
Over the last several years, Sectra's standards of support have taken a bit of a dip because they...
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Product, Value
The biggest opportunity for product improvement is in reducing the time required for annual...
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Product
What I like most about the product is its ease of use in high-volume, high-turnover workflows.
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Relationship
The vendor’s biggest strength is their support in helping us develop solutions to clinical requests....
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Relationship
The vendor’s biggest strength is their support. The support people have good ticket and email...
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Product
What I like most about the product is the dynamic worklists and the features that come with them, as...
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Loyalty, Product
Sectra PACS is a pretty good system, and we would probably stay with Sectra if it were our choice....
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Product
What I like most about the product is that it is a great product with good functionality and is...
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Loyalty
We consider Sectra to be a cutting-edge vendor, and we do not see any significant areas where...
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Operations, Product
One change that could improve my experience as a customer would be improving the out-of-the-box...
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Product
What I like most about the product is the 100% uptime, the high level of customization at the user...
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Relationship
Sectra’s biggest strength is that we get on very well with all the team members, including...
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Relationship, Product
The solution's administrative tools are awful. The integration outside of Sectra products is poor....
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Product
The strengths of Sectra PACS are clinical capabilities and ease of use. I like the stability and...
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Loyalty, Relationship
We are going to stay with Sectra. They are great. They are a very accommodating company, and they...
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Relationship
I am aware of the changes to Sectra. Instead of being an open pool when we call in, Sectra has...
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Loyalty, Product
I like the interface of Sectra PACS. I have always found it easy to use. Looking ahead, one thing we...
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Relationship
One thing that stands out about Sectra is their support. The customer success managers are very good...
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Relationship
Sectra has very good support. What I like most about the product is that it is easy to use and that...
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Relationship
It takes far too long to get work orders resolved. There is a constant lack of resources in our...
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Product
New versions of the solution often contain bugs and issues; better testing is needed before anything...
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Product
What I like most about the product is that it is dummyproof.
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Relationship, Product
The vendor’s greatest strengths are consistent development and cutting-edge technology.
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Product
The biggest opportunity for product improvement is in AI.
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Relationship
The vendor’s biggest strengths are their people and their innovation.
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Relationship
The vendor's greatest strengths are their availability for issue resolution and the speed of their feedback....
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Product
What I like most about the product is its fluidity.
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Product
The biggest opportunities to improve the product are enhancing interoperability with the RIS,...
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Product
What I like most about the product is its functionality and stability.
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Product
The biggest opportunities for product improvement are more automated, self-adjusting hanging...
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Relationship
The vendor’s biggest strengths are the product's functionality and user-friendliness. We also like...
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Product
One change the supplier could make to improve the customer experience is to add PACS reporting with...
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Product
The main opportunities to improve the product are enhanced statistics, AI capabilities, QR codes...
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Relationship, Product
The supplier’s main strengths are application reliability, strong support, and business continuity....
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Product
The main opportunities to improve the product are integration with other management and record...
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Relationship
One change the supplier could make to improve the customer experience would be to provide better...
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Product
The supplier’s main strengths are reliability and competence. Overall, we are satisfied with the product....
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Relationship, Product
The vendor has the most opportunity to improve the product with AI developments.
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Product
If the vendor could enhance the solution's digital interoperability with other systems, that would...
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Relationship
The vendor’s biggest strengths are their responsiveness and the high quality of their product.
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Product, Value
What I like most about the product is its streamlined package. It effectively supports productivity...
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Operations
I would like to have a training for hospital engineers on Sectra PACS.
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Relationship
Sometimes I want Sectra to be a little quicker. Occasionally, I have to call them and tell them that...
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Product
We have everything we need for the daily work. Sectra PACS is easy to use, and because almost...
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Loyalty
Things with Sectra PACS are very good. We have to buy a new RIS and a new PACS soon. We hope we can...
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Product
I think Sectra can help us a lot to get AI because they will handle the paperwork and safety...
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Value
Sectra PACS is very expensive, but we know what we pay for. Sectra shows us everything that is good....
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Product
Digital pathology products are limited by co-dependencies with LIMS. Current LIMS vendors offer...
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Operations
One change that would improve my experience as a customer would be for the vendor to work more...
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Relationship, Product
The vendor’s biggest strengths are the overall technical quality of the product, the quality of the...
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Product
An opportunity for improvement is expanded embedded audit visualisation tools for regulatory...
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Relationship, Product
Sectra is forward leaning in imaging technologies and continuously develops and improves their...
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Product
The reporting and worklist windows need improvement. Once we are in a report, the patient's current...
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Operations
The implementation of notifications for results in the solution has a few important clinical gaps...
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Relationship, Product
The solution itself is very resilient and stable. Images are delved, and image analysis happens on...
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Product
Better alert functionality would improve my experience as a customer. The ability to modify...
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Relationship, Product
The vendor’s biggest strengths are reliability and the quality of their staff. We have experienced...
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Loyalty
We are looking to utilize a VNA with Sectra PACS, and I think exploring that avenue will be good....
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Relationship
Sectra has trouble getting qualified staff members. The people who work there are very good, but it...
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Relationship
We are happy with Sectra. We can always call them if there is a problem, and we don’t have to put in...
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Relationship
The vendor's support for image management outside of radiology is still relatively immature. Sectra...
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Relationship, Product
Sectra's strength is their strong presence and deep knowledge of healthcare in our region. I like...
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Relationship, Operations, Product
There are a few different things that stand out about Sectra compared to the competition. Sectra is...
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Loyalty, Relationship, Product
I try to keep an eye on the rest of the market, and Sectra is quite forward leaning in where they...
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Culture
The offer that Sectra brings to the table for AI is that if we are not very used to handling AI,...
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Culture
I like Sectra. They have a good solution. But if they increase their prices, then I will choose...
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Loyalty
We want Sectra to deliver on their part of the project to move the entire region to a comprehensive,...
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Loyalty, Relationship
Sectra is a good development partner. Back in the day, Sectra was a small, local company, and now...
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Relationship, Product
Sectra is very active in new innovations, and they really try to make a product that is very good...
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Relationship, Operations
When Sectra PACS has an update, Sectra makes sure someone is available when we go live with that...
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Relationship
Sectra could have better follow-up regarding the requested system changes in terms of whether...
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Relationship
Sectra listens to their customers, takes on all problems, and is very committed to resolving them....
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Product
As a system administrator, I am primarily satisfied with the technical modernizations and how the...
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Product
Sectra's biggest opportunities for improvement include AI solutions and the ability to keep up speed...
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Relationship, Product
Ongoing product adjustment in close cooperation with users is Sectra's biggest strength. I like that...
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Product
What I like most about the product is that it is a clear system, so it is easy to see what we need...
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Product
The biggest opportunities for product improvement are in the display protocol, which works poorly,...
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Value
We have Sectra cloud partners, so they host all our services and interfaces. We save money by moving...
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Product
We need interfaces between hospitals so that we can send exams and receive reports. We want a...
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Operations
Sectra could provide more digital training programs, and the application specialists could offer...
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Product
In general, things are very good with Sectra. The system is working well, and my users have a good...
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Relationship, Operations
We have seen other PACS solutions, and Sectra PACS is the best system. Over the years that we have...
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Relationship
Sectra's biggest strengths are their personal approach and the availability of skilled technicians...
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Product
Sectra's biggest opportunities to improve Sectra PACS include AI integration in reporting, with the...
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Relationship
One change Sectra could make to improve the customer experience with Sectra PACS would be to make...
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Product
What I like most about Sectra PACS is its well-organized layout. While it has a few minor flaws, it...
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Product
The thing that I like the most about the product is its flexibility. That positively impacts my...
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Relationship, Product, Value
To improve the customer experience, the vendor could add more advanced image processing...
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Relationship, Operations, Product
Sectra's biggest opportunities for product improvement are in sharing more detailed updates and...
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Relationship
Sectra's biggest strengths are their system's uptime and their account managers' availability.
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Product, Value
We are still struggling with archive issues that create a significant amount of extra work each day....
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Relationship
Sectra's biggest strength is their people. Their application specialist, who provides significant...
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Product
Sectra's biggest opportunities to improve Sectra PACS include adding the ability to remove...
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Product
It is difficult to choose one or two specific changes we would want, because there are many issues....
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Relationship
We have had some good conversations with Sectra about their lack of support, and they acknowledge...
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Loyalty
We moved to a new version of Sectra's system, and that version came with some improvements to the...
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Loyalty, Relationship
We are looking for different kinds of AI support. Sectra doesn’t develop much of that themself, and...
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Product, Value
When we worked with film, it was more expensive compared to today’s situation. It is much cheaper to...
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Operations
We hardly see Sectra. Their initial training was okay, but they haven't had ongoing training. That...
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Operations
I hardly see Sectra's team. The most important things for a vendor are availability and...
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Loyalty
Our organization will be moving to a different PACS soon.
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Loyalty, Product
We have an older version of the system. I have heard that things are better on the newer version of...
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Product
I know the other PACS products that are on the market, and I work with several. They have been awful...
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Culture
Sectra keeps their promises in general. We haven't been sold on something, like we experienced...
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Value
We have to bargain hard to get Sectra to avoid charges. I think they do charge us for silly little...
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Operations
With training, it is almost like Sectra trains us and then says goodbye. I know that they have...
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Product
For clinical people, the system works exactly how they want it to work. We can search for something...
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Loyalty, Product
We are about to go live with an EPR, and it is like the whole hospital’s brain. That will be...
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Loyalty, Relationship
The product quality is quite good. Sectra is quite proactive in looking to improve things. A lot of...
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Product
Broadly, the ease of use is good, but it is only as good as the technological capability of the...
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Loyalty, Relationship, Product
We know that there are some issues with echo scans, and the system possibly doesn't fully meet what...
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Product
I would like the worklists to make more sense. The system is highly configurable, and that might...
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Relationship
When there has been a cybersecurity attack, we have to chase the vendor, tell them that we saw the...
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Relationship
The vendor does engagement events and invites their customers, and those events are a good...
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Operations, Product
I feel that the system has not been fully optimized, and I know that that takes time. But this is...
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Product
The system does what it says on the tin. We use it as an image repository. We are able to report...
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Loyalty
Our satisfaction may well go up, depending on how the next upgrade goes. Our satisfaction could be...
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Operations
Very poor training is provided. The training was all remote and not very good, and Sectra never...
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Relationship, Product
The product is very nonintuitive. The spine labeling is a disgrace and lacks function compared to...
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Relationship
I have tried to reach out to Sectra to address their problems, like on their forums, and they just...
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Product
The recent upgrade has reduced the ease of use, workflow, and safety. We used to get thumbnails at...
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Product
I don't like the Sectra product. I have made suggestions for improvements, and Sectra hasn't really...
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Relationship
Sectra keeps going on about how they have had a massive Best in KLAS award for many years running,...
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Relationship
Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...
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Relationship, Operations
Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...
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Value
In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...
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Product
We have so many integrations with the solution, and they work fine. There is no problem. We have an...
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Value
We have a good solution, but we pay for it. However, we don't have the hassle of a system not...
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Loyalty, Operations, Product
We have implemented some new features and optimized the system for our region, and that has gone...
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Loyalty
I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...
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Relationship
Sectra has a person over our region. Right now, Sectra is going through the 2010 method of...
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Loyalty, Product
I'm less efficient than I was a year ago. When we pivot to tax-based reporting and go through the...
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Operations
Sectra has never recovered from deploying things during the COVID-19 pandemic. They have made no...
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Relationship, Product
Sectra made some changes in the recent upgrade, and we actually have some governance and safety...
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Operations
The change Sectra made with a recent upgrade means I have more mouse miles than I did a couple of...
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Product
We are in a scenario where one of the changes the vendor made caused half our radiologists to say...
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Value
I think Sectra got really offended by allegations of nickel-and-diming. We have had a few cases...
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Relationship, Product
I really think we need to pay a bit more attention to what we can do in Sectra PACS and find what...
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Product
We don’t have the assurance that the upgrades will be slick. There has been a needless degree of...
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Loyalty
We have a functional PACS, and we are moving to consolidate our reporting platform. The Sectra...
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Product
Every time we try to open a PDF within the PACS, the system crashes. If I want to look at a case...
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Relationship
Sectra doesn’t keep all promises, so I’m disappointed in them. I think they talk a really good game....
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Relationship
I would recommend Sectra only because the other major player in the country is worse. Sectra’s...
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Loyalty, Product
The basic things in the system are fine in terms of integration. We are struggling to integrate some...
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Relationship
Sectra tries to keep all of their promises, but in our country, they are a bit of a victim of their...
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Relationship
The number of people available to support the really technical network side of things is even...
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Relationship
It is easy to log new support tickets, but it isn't as easy to get them resolved and closed off in...
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Operations, Value
Sectra PACS is the gold standard. I haven't seen a better PACS. Sectra PACS is highly configurable...
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Relationship, Product
Sectra has automatic monitoring directly from the central station, and they are able to solve...
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Value
We receive our full money's worth with Sectra PACS. It delivers more than what we could imagine, so...
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Relationship, Product
Sometimes there are regulatory needs within Sectra PACS, and some of the things we want to change...
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Product
Sectra PACS has full interoperability. It has DICOM conformance, connectivity to AI in a standard...
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Relationship, Product
One change Sectra could make to improve my experience as a customer would be to provide...
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Relationship
Sectra’s biggest strengths are their high-quality service and strong customer relationships.
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Product
The degree and skill with which the vendor integrates their products is not perfect. The vendor...
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Product
We get great feedback about Sectra PACS from our radiologists in terms of their usability and user...
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Operations
Our experience with the vendor's implementation services has varied over time because we have been...
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Relationship, Value
As Sectra's market has grown, we have received less attention. That is fine though. It isn't a...
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Loyalty
If the digital pathology things we are working on with Sectra work and the vendor does some of the...
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Product
One of the big changes that we made several years ago was to align everyone to a single PACS with...
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Culture, Value
We had an issue with Sectra where we needed a new connection. Normally, we would have to pay for a...
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Relationship, Value
My experience with Sectra has been good. I haven’t had any complaints so far. We have a contract...
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Relationship
Sectra is proactive with their service. If they detect that the system is causing a problem, they...
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Loyalty
Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...
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Operations, Product
The things that I like the most about the system are its extensive rights, roles, and configuration...
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Operations
Our initial training sessions from Sectra were always quite good because people were directly...
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Product
There are some changes that Sectra could make to improve our experience, including customization and...
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Product
We have patiently been waiting for a module in Sectra PACS to be updated for a really long time. I...
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Culture, Loyalty, Relationship
Sectra's new technology is quite good. For example, there is a new module that Sectra proactively...
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Value
We are happy with the value we are getting for our money with Sectra PACS. That being said, Sectra...
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Relationship
Sectra is technically proficient, and they provide proactive support. Sectra has a corresponding...
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Value
I would like Sectra to be able to give me my own data back out of my PACS without charging me....
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Relationship
We don't receive any executive involvement from Sectra at all. We have a pure supplier-customer,...
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Relationship, Product
In our hospital, we have had 100% uptime with Sectra PACS over the years that we have used it. We...
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Relationship
Sectra could provide improved support and response times, especially for nonstandard incidents.
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Relationship, Product
Sectra's strengths are that we have direct points of contact and that the vendor is flexible to...
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Relationship
We have a good understanding of where Sectra is going. Sectra’s support is good. Also, I don't have...
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Relationship, Product
To help us, Sectra could focus on automating their reports, probably with the inclusion of large...
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Product
Things with Sectra are pretty good. We are quite happy. Last year, we had some problems with...
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Product
The quality of Sectra PACS is really good. However, we are doing some of our own development. We...
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Operations, Product
Our recent upgrade of Sectra PACS went as planned. The whole process of how Sectra planned,...
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Product
Sectra PACS needs to have better integration with CT devices. There are issues with coordination...
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Product
Sectra PACS needs to have better video export capabilities. Enabling videos to export in MP4 format...
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Relationship
Support and service from Sectra are highly valued.
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Product
Sectra PACS is functionally rich and robust. The system is very user-friendly, and that simplifies...
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Relationship
Sectra's biggest strength is that they are a long-term provider that understands the intricacies of...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust, and that relationship...
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Operations, Product
There are several things that we like most about Sectra. First, they have easy-to-use products, with...
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Product
Sectra's biggest opportunity for product improvement would be having zero-downtime upgrades,...
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Relationship
Sectra could work on picking up our calls more quickly. Sectra has grown a lot over the last few...
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Operations
The training we received for the system hasn't been too bad, but that training was obviously many...
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Operations
Our Sectra project management for our implementation wasn't that good, but I don't know whether that...
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Product
The system's interoperability is okay. It works with modalities.
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Product
Sectra PACS was really, really good when we got it, but over the last couple of years, it hasn't...
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Value
Sectra PACS is very expensive. When we need to do something, it works, and that means that the...
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Product
The solution's performance has been very consistent and is good. We are happy with the product. What...
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Product
I would like to see functionality updates more often in Sectra PACS. We get one update per year, and...
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Operations, Product
Our last large software update for Sectra PACS was a few years ago, but it was implemented as...
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Relationship
Sectra’s customer support people are good. We bought a new license recently, and the customer...
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Loyalty
We would buy Sectra PACS again because of its functionality, the quality of the implementation, and...
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Relationship, Operations
Sectra’s project management is good, but they could have better support after the go-live. After the...
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Relationship
Sectra’s general support people don't have any problems. They are a local team, and we are always...
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Loyalty
We tested Sectra PACS, and it failed in certain areas. The vendor is proactive, but they don't find...
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Relationship
Our experience with Sectra has been very positive for the last year. Overall, Sectra is a good...
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Operations
Sectra has launched e-learning through their Sectra portal, and that allows us to easily provide...
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Relationship, Product
We had an integration project with Sectra, and there were some technical limitations on the Sectra...
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Loyalty, Product
Sectra's system doesn’t meet all our needs, but once we are on Sectra One, the software will meet...
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Relationship
In the last few years, Sectra’s support has greatly improved. There are quicker responses through...
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Relationship
When it comes to upgrades or projects, Sectra is always very straightforward and makes us aware of...
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Product
We still rely on certain third-party applications to do certain things clinically, and it would be...
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Culture, Loyalty
Saying that Sectra is a pioneer is quite strong, but I'm quite close to saying that because they are...
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Culture, Relationship
We have had some tough dialogue with Sectra in recent years because our organizations haven't always...
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Relationship, Operations
Sectra often offers e-learning in their portal. I know that core users often ask for personal...
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Product
This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....
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Product
We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...
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Relationship
The vendor's support is much better now than it was years ago. I think Sectra understands us better....
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Relationship
Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...
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Operations
The training for Sectra PACS is quite good. Sectra is always available. We are very happy with the...
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Relationship, Product
With Sectra PACS’ integrations, what is tricky, especially with health records systems, is that...
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Relationship
Whether we receive our money’s worth with Sectra is hard to assess. We are happy. We can’t say we...
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Relationship
Overall, there is executive involvement from Sectra. Sometimes there are more complex issues that we...
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Loyalty
We need advanced, niche tools for specialized exams. We would like Sectra to develop more advanced...
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Value
Sectra charges a little more than before. I don’t think they are the only ones. Since COVID-19 and...
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Relationship
Sectra is quite responsive overall. When we have a problem, Sectra resolves it. We see that it gets...
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Product
Sectra PACS is integrated with our EHR. It is connected to exam acquisition methods, or how images...
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Relationship
The updates of Sectra PACS are done quite well. At first, Sectra didn’t let us take the initiative...
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Loyalty, Relationship
We have worked with Sectra for several years. We chose Sectra because they didn’t have a lot of...
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Relationship
The vendor's strengths are their customer service, robustness, and security. We like the product's interface....
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Product
An improvement would be for the system to have integrated generative AI.
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Product
I like the system's ease of use. Many users have complimented Sectra PACS on being better and more...
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Relationship
Sectra needs to improve their response times for logging calls, opening tickets for faults, and...
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Relationship
The biggest strengths of the vendor are that they have a good client-relationship team that is...
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Product
The product is easy to use and very customizable for advanced users. It supports the reporting...
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Relationship, Product
I would like to see more proactive monitoring of the service. There have been some episodes of...
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Operations
Currently, the responsibility for worklist and workflow design largely falls on the customer. By...
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Relationship
Sectra's customer support has been wonderful. Sectra's people are fast and efficient. They are...
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Relationship, Operations
Sectra could maybe be a bit faster with their upgrades. There is an expression that says that users...
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Product
Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...
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Loyalty
Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...
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Loyalty, Relationship
When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...
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Loyalty, Product
Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...
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Commentary Summary
Comment Type Breakout