Sectra PACS (Global)
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...
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Culture, Product
In terms of imaging, the product works really well. It is very easy to view the images and have a...
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Operations
We don't really need training. When we did implement the product, the vendor set up loads of...
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Loyalty, Product
The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...
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Relationship
Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...
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Value
We have probably seen performance improvement in the reporting, and we are getting a fair amount of...
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Culture, Loyalty, Relationship
We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...
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Loyalty, Product
I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...
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Value
As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...
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Product
Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...
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Product
Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...
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Relationship
Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...
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Relationship
Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...
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Operations, Product
Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...
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Relationship
Sectra could make more active use of our user group. It is now almost extinct. There are many good...
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Relationship
The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...
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Product
Sectra PACS' greatest strength is that it is reliable and has no downtime.
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Relationship
Sectra could provide each customer with a customer number so that when the customer contacts the...
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Culture
Sectra could improve my customer experience around the high costs of maintenance contracts. I would...
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Relationship
The strong points are the vendor's support and the functionality of their PACS application.
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Product
One of the things that I like the most about Sectra PACS is how robust and efficient the system is.
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Relationship, Product
Sectra needs to invest more in statistics, business intelligence, and artificial intelligence to...
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Product
The ease of use is what I like most about the product. The product's greatest strength is the...
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Product
The vendor could improve the product by incorporating more post-processing tools and by making the...
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Relationship
One of the vendor's strengths is problem resolution.
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Product
The EMR's ease of use is one of the things that I like the most about the product.
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Culture
The vendor could improve the product around new contract maintenance.
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Culture, Relationship
The vendor needs to be better at showing the road map, product enhancements, and new products and proposals....
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Product
A strength of the product is the integration of post-processing tools. The system is also easy to...
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Product
Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...
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Relationship
Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...
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Product
When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...
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Product, Value
We have integrated applications from other vendors into Sectra PACS, and I think integration is one...
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Relationship, Operations
The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...
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Product
I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...
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Product
Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...
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Operations, Product
Sectra PACS is quite intuitive. We have had the system for a long time, so we don't need a lot of...
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Relationship
One positive with Sectra is their service desk team. When I call, email, or contact the vendor about...
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Culture, Relationship, Value
When I have questions or ask the vendor whether they can resolve some issues for us, the vendor...
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Relationship
The way Sectra handles things and the way they evolve is completely on point. I have read a few...
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Product
Sectra PACS is a very mature product and has all the new features.
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Relationship
We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....
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Relationship
Sectra’s support website is very good. We can get all the information that we want without needing...
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Operations
Sectra has a very extensive teaching portal where they provide an online course.
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Relationship
We had a big project with Sectra, and we had serious problems with reaching them and solving the...
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Relationship
Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...
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Product
Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...
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Product
Sectra PACS is a very good, stable product. In the last few years that we have been using Sectra...
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Relationship, Operations, Product
The vendor does well with preparing for everything before they put their products on the market....
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Product
Sectra PACS is a really stable product. It is not difficult for us as system administrators to...
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Relationship
The support with Sectra can be difficult as it can fluctuate depending on what is happening with the...
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Loyalty
We will be upgrading to a different Sectra system. That will be exciting for us. That upgrade will...
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Product
One thing that Sectra isn't quite good at is handling DICOM-instructed reports. The system isn't...
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Culture, Relationship
Sectra tries hard to keep their promises. It isn't Sectra's fault that we have a lack of...
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Relationship
Things have been going well with Sectra. We are trying to get the system going in our organization,...
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Relationship
Sectra seems to have become a little more strict nowadays with planning and with getting changes...
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Relationship, Product
I would love to see even greater interoperability with Sectra PACS and more integration...
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Relationship, Relationship, Product, Product
Technically, the product is very good. Sectra still seeks to be reasonable. That directly contrasts...
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Relationship
Sectra definitely needs to focus on support. For the first couple of years, the support quality was...
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Relationship
Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...
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Product
We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...
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Culture, Operations
Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...
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Loyalty
100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...
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Relationship, Value
I would tell others looking at this solution to go for it. Customers need to make sure to detail...
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Loyalty
We wanted Sectra PACS because we wanted to move away from having lots of different storage...
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Operations, Product
The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...
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Operations
In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...
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Relationship, Operations
Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...
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Relationship
Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...
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Loyalty, Product
Sectra PACS is not as easy to use as another solution because there is no graphical display of the...
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Loyalty, Product
We had an upgrade, which had a lot of useful features that had been added. We are still working...
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Relationship
Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...
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Relationship, Product
We would like Sectra to develop more AI. They should be trying to connect with the companies that...
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Loyalty
Sectra is very good on the development side. We are getting new hardware and utilizing a model that...
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Relationship
At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...
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Product
Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...
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Loyalty, Product
Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...
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Product
I am sure we have some things that we would like to see improved in the product, but most of those...
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Product
The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...
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Loyalty, Product
In terms of the current product functionality meeting our needs, there is a huge jump in the future...
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Relationship
Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...
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Product
We are quite up-to-date with the product because we got forced into taking a version that we didn't...
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Culture
Sectra keeps the vast majority of their promises. We don't have any issues with them. They...
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Operations
The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...
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Relationship
The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...
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Relationship, Product
The vendor needs to work on the integrations with the structured reporting functionality and the...
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Product
We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...
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Relationship
Sectra has a really good attitude toward their customers. We are very happy with the vendor.
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Relationship
One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...
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Product
The product is very stable and intuitive to use. I like how we have the possibility to create case collections....
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Relationship, Operations, Product
What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...
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Relationship, Product
I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...
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Relationship, Product
The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...
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Product
What I like most about the product is its solidity.
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Product
The biggest opportunities for product improvement would be structured reporting and more integration...
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Relationship
Sectra could improve the customer experience with better service, especially with regard to language...
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Culture, Value
Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...
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Relationship
The vendor's greatest strength is their ability to work with customers to find solutions to problems....
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Product
My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....
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Product
The biggest opportunity that the vendor has for improvement would be to deploy the product outside...
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Relationship
Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...
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Product
It would be helpful if the vendor could put the product more sharply on the market.
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Loyalty
We would buy Sectra's system again because we do not know of any other alternatives that contain all...
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Product
There are certain things that are not supported in the Sectra software. For example, the master...
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Relationship, Product
We are very satisfied with Sectra, but there are a couple of things to improve on their platform....
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Loyalty
I am curious to see the trial of the AI platform because it has high potential.
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Relationship, Product
Sectra could provide a better way to link surveys because that often doesn't go well. And they could...
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Relationship
The vendor's support is substantively strong. Escalations, if necessary, are handled well.
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Product
The PACS is intuitive. The product is increasingly fully manageable by local administrators.
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Product
The system's interoperability and integrations with EHRs and online portals could be improved. I...
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Product
Sectra PACS has some strong features, like the large number of options within the system that can...
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Relationship, Product
The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...
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Relationship
The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...
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Relationship
Sectra helps us think through things. They are proactive without being intrusive.
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Relationship
Sectra could improve the response times of their service desk.
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Relationship
I appreciate Sectra's communication, commitment, and benevolence.
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Product
The product lives up to expectations.
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Product
I think rapid implementations with external applications and AI tools would improve the product. And...
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Relationship
I would like to see the vendor provide more support for our country and more insights into the...
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Relationship
The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....
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Product
We like the general quality, intuitive use, workflow optimization, interoperability, and stability...
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Product
The vendor needs to invest more in AI and cardiology capabilities.
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Relationship
Our experience is fine, and the vendor is meeting our needs.
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Relationship, Operations
The application specialists are proactive and helpful, and they have good eLearning. The application...
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Relationship
Sectra's most important property is their good service organization. When we have problems, those...
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Product
My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.
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Relationship
I can't think of anything concrete that the vendor could do to improve their customers' experiences...
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Product
I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...
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Relationship, Product
Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...
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Product
The interface and DICOM router are good.
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Product
Sectra needs to improve the anatomical linking and provide better interoperability, especially...
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Relationship
I would like to see improved customer service, and I would like the solution to better facilitate...
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Relationship, Product
Sectra's strengths are their good service and accessibility. I like the large number of features...
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Relationship
The vendor's biggest strength is how committed they are. They think through things with us and...
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Relationship
The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....
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Product
The strongest characteristic of the system is that it is easily accessible. And I like the various...
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Product
It is very difficult to get new developments for the software. The last two projects we did left...
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Relationship
We would like more control over the course of the product. The vendor should actively develop things...
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Relationship
Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...
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Product
I would like to see some changes in the structural risk analysis on potential discontinuity, and the...
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Product
Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...
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Product, Value
The greatest spot for improvement is in speech recognition; the product has mediocre...
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Relationship, Product
The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...
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Relationship
Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...
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Product
The user interface is intuitive for the end user.
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Product
The end users miss some functions in the PACS that can be performed in the RIS.
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Product
It is easy to configure various worklists in the PACS, but configurators want more possibilities,...
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Relationship
Sectra offers good support. And I like the new technology.
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Relationship
It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...
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Relationship, Product
Sectra PACS is a very good product that would have scored higher if it were not for the background...
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Product
Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....
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Relationship
I like the friendliness, proactivity, and availability of Sectra. They are also efficient.
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Product
I like the reliability and ease of use of the product.
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Relationship
I really like the vendor because they have very good quality and always listen to us so they can...
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Culture
I would like to see improvements to the vendor's licensing structure. The vendor could improve that...
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Relationship
Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...
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Relationship, Product
We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...
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Relationship
Sectra is definitely happy to have conversations with us about whether we like their deployments and...
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Value
Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...
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Relationship
The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...
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Operations
Sectra did a good job with the project management of the implementation. They have good support and...
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Relationship, Product
We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...
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Loyalty, Relationship
The vendor has a clear road map of what they are working on. They share it with us as a customer.
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Loyalty, Relationship
We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...
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Relationship
We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...
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Relationship
Sectra could improve the amount of adjustment, especially in terms of their support.
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Product
The product's strengths are the hyperlinking functionality, structured reporting, and lesion...
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Product
The product could have better speech recognition or work better with other operating systems. I...
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Product
I would like to see Sectra add a subaction function to the product.
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Operations
We did not have an escalation procedure during the implementation or maintenance period. The support...
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Operations
It would be very helpful if Sectra would send out videos about newly released functionality and...
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Loyalty, Product
The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...
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Product
Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.
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Product
We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...
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Culture, Value
With PACS-based reporting or the implementation of a particular module, the price is the price....
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Relationship
We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...
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Product
Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...
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Product
We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...
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Relationship, Product
There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...
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Operations
The training has been difficult. The training has to be delivered remotely, and the quality is gone...
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Product
The product is very configurable if someone knows what they are doing, but if someone doesn’t know...
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Relationship, Operations, Product
There are a lot of AI initiatives going on in our facility, and those have been very straightforward...
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Relationship
The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...
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Relationship
At all levels, I find the executives very approachable. That is a result of having known Sectra’s...
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Relationship, Product
I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...
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Relationship
If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...
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Product
One of the product's strengths is reliability. Ease of use is one of the things that I like the most...
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Product
The biggest opportunity to improve the product is to offer the ability to archive clinical files....
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Relationship, Product
Sectra needs to add more opportunities to build worklists, filters, and notifications.
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Product
The functionality of the program is the vendor's biggest strength and what I like most about the...
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Relationship, Product
The biggest strengths of Sectra are that they are technologically ahead and good at stability and...
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Relationship
If there are customer requests that could possibly be included in the product's next version, Sectra...
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Product
One enhancement that I would love to see would be the ability to remotely access Sectra PACS.
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Relationship
Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...
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Relationship
Sectra's competence and commercial strength are their positives. We like how intuitive the product is....
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Product
Compared with the vendor's main competitors, Sectra does not have a web interface that works with...
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Relationship, Product
Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...
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Product
We would like to see a full web interface implementation in HTML5 that is usable with all browsers...
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Relationship, Operations, Product
Things have been going very well with Sectra. I am always very positive about our experiences with...
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Relationship
We have a collaborative relationship with the vendor, and we don't often have influence over what a...
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Loyalty, Product
The vendor developed a functionality around implant masking. They developed that functionality...
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Relationship
We have an account manager, and we have a dialogue with that person as needed. We have service...
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Value
Sectra is good at what they do, and they are also good at charging for things. They are not...
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Operations, Product
Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...
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Relationship
We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...
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Relationship
Sectra's strengths are good collaboration and a focus on long-term relationships.
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Relationship
Sectra could improve some things because sometimes we wait a long time for local configurations and...
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Relationship
The thing I like the most about Sectra is that they have a saturated presence in Sweden, so I can...
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Product
We would like to see Sectra improve the workflows for a research environment. We also need better...
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Operations
A lot of our training was remote, but that was not the big issue. That worked fine. But Sectra had...
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Relationship
Sectra does not have the quickest response time with support matters. We must go into the web portal...
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Product
We had a big transformation going to a cloud environment, and we had a lot of discussions about...
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Relationship
Sectra is a big organization that can handle challenges as they appear. There are also many...
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Product
The product is easy for clinicians to use. It gives them a good view of the patients' examinations.
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Relationship
We regularly meet with our contacts from the vendor, so it is easy for us to suggest improvements....
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Relationship
We recently started to get better follow-ups from Sectra on challenging cases. When we have...
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Relationship
We like the vendor and how they have developed the product.
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Product
The PACS is a robust product with precise rules that protect our end users.
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Relationship
Sectra could focus some of their development effort on improving their teleradiology management system....
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Relationship, Product
One of the things Sectra needs to focus on is evolving the product in parallel with patient safety...
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Relationship, Product
Sectra needs to provide more tools at the management level for accessing information from the PACS,...
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Relationship
Sectra works very hard to have a good relationship with their clients. They search for the best...
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Product
Sectra PACS is end-user friendly. It also has good documentation functionality for system...
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Relationship, Product
Sectra has a nice integration and development team that is focused on our domestic market and the...
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Value
We have a problem with the vendor’s licensing that applies to nearly all the vendor’s improvements...
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Product
We like to consider ourselves at the forefront of hospital-wide imaging and media handling, yet some...
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Relationship
Like most customers, we have an SLA agreement for incidents and larger problems, but when we have...
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Relationship
I like Sectra's availability and professionalism.
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Product
I like the product's availability rate, smoothness, ability to manage high-intensity flow, and...
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Product
Sectra could improve the product by offering even more post-processing things, such as brain diffusion....
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Product
The product's strengths are ergonomics and reliability.
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Product
The vendor could improve the MRI image fusion capability.
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Relationship
Some of Sectra's strengths have to do with safety, customer relationships, follow-up, and the...
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Product
The product could be improved with more advanced tools.
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Relationship
Sectra could improve the customer experience by finding trade-offs between security and...
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