Sectra PACS (Global) Commentary

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When the account manager and product manager introduced the Sectra One solution, they presented it...

Because we're now on Sectra One, it allows us to bring more specialties, or ologies, onto a single...

In the past, charges from Sectra were straightforward. However, over the last year, we received some...

I would buy Sectra PACS again. One of the reasons is that the NHS already uses it throughout the...

One area Sectra could improve is ticket management. Sometimes I have to follow up on requests that...

The technical engineers can sometimes be a little hard to reach because they have to prioritize...

Sectra One offers a patient portal. It allows us to send QR codes to patients based on predefined...

We moved to Sectra One because there were limitations in our previous enterprise environment that...

We normally speak with Sectra on a regular basis about updates or specific questions, and they're...

Sectra feels a bit like an electricity company. We turn the switch on, and the light just works, but...

Sectra's training is quite good. Sectra is worth the money.

We've had some challenges with Sectra PACS this year. The Sectra digital dictation solution has a...

What I like about Sectra PACS is that all the images are captured within Sectra PACS, and all the...

Sectra should focus on innovation and efficiency. We have trialed some AI reporting, and that sounds...

Sectra has a good release plan and upgrade plan. With some suppliers, when we upgrade, we only get...

Before a couple of months ago, Sectra's support had been extremely good, but since the changes in...

Up until the last couple of months, Sectra has been very good. I think it's because Sectra has had...

Sectra PACS itself still does the job. We're happy with it, and we're still performing the upgrades,...

We have a whole different circus of applications, and we were able to consolidate several of them...

From an administrative perspective, I really like the level of control we have in Sectra PACS. We...

We did a couple of site visits to other clinics with our radiologists. We visited them and looked at...

Things are going pretty well with Sectra. The radiologists are really happy. They're enjoying the...

We also purchased hardware, and that was pretty expensive. However, I think we've gotten our money's...

Before Sectra PACS was stable, we needed to wait for the hardware delivery because we also ordered...

Sectra says that if we give them something, they can install it, but they always install the new...

For the basic functionality of the solution, Sectra PACS keeps the hospital running, but it’s just...

Our struggles with Sectra are not new. This isn't new behavior. It's behavior that started many...

I would not buy Sectra PACS again. If Sectra were the last PACS vendor on earth, I would continue to...

Sectra is actually really good in terms of support. Their partnership is pretty good. I have no complaints....

The PACS works pretty well. It's fit for purpose. It's good value for money because it's a good...

I would recommend Sectra PACS to other people. It's a good product. I would tell others it's highly...

Stableness came straight away with Sectra PACS. There was a period where we had a bit of a rough...

No one from Sectra has ever contacted us. I attempted to contact Sectra through the help desk, and...

If I knew I would receive this level of service, I would not choose Sectra PACS again. This...

We are currently using Sectra under a new structure. However, certain areas have specific...

We are deploying a new mobile unit. I need to create new patient lists, but I don't have permission...

There was no training at all for Sectra PACS. I have never received anything from Sectra. I cannot...

We previously had direct communication with Sectra. In case of issues, we could contact them...

We have had a positive experience with Sectra PACS. It fits our needs. We centralized things in our...

We are going with Sectra. We are following a two-vendor strategy. We had a very hard negotiation...

I rate Sectra's training high because we just use the system now, and it's a good tool.

We're contracted to go to the cloud with Sectra in the future. Currently, Sectra cannot use...

The biggest opportunity for Sectra to improve the product would be to combine the matrix and...

he vendor's biggest opportunity is to improve the integration with the telematics infrastructure.

Sectra PACS is a stable platform and has a fairly good workflow. We have been using it for so long...

The vendor could improve the customer experience by following through on commitments more consistently....

The vendor's greatest strengths are the product stability and the quality of the support. I like the...

Sectra's biggest strengths are the product stability and ease of use.

I do some projects with Sectra, and the charges are always different than what they offer. They are...

Sectra's solution capabilities are very good.

The radiologists are very happy with Sectra PACS. Our support team is less happy. My likelihood to...

Sectra has a very tight, good implementation strategy, but it is fixed. We cannot change anything....

The biggest opportunity to improve the product is in the advanced aspects of the PACS, like better...

I like that the product is very fast, efficient, and customizable for department needs.

Sectra's strength is that they are able to understand radiology workflows and seek to improve efficiency....

We have a lot of different channels to communicate with Sectra, like team meetings to discuss...

There’s a lot of innovation with Sectra, and there are a lot of different channels for that. For...

Sectra has a full portfolio on their site where we can watch tutorials, attend webinars, and access...

We had some technical issues where we assumed we had redundancy, but it did not quite work that way....

We know Sectra is one of the top PACS providers, but we will be looking at other solutions to see...

Sectra is not on the cheap side, but they are honest about their prices.

Sectra is quite expensive. I grew up with a PACS that had a reduced toolbox, but everything was...

We can do a lot of stuff with Sectra's system, so it's a very capable PACS. We can do a lot of...

The training for basic end users, like normal radiologists who use the product without anything...

There are two people who are very good at Sectra support. They would get above a perfect score....

The problem with Sectra's partnership is that they are rating everything in terms of features, and...

I like a lot of the functions in Sectra PACS. I set up my system to suit my needs, and that works...

A system like Sectra PACS has a lot of options for scheduling appointments and payments, and it has...

At first, the training was not so good, but that was not Sectra’s fault. That was due to our local...

Sectra's strength is their dedication to radiology and image-prone medicine. They have great people...

Sectra could provide improved support for cardiovascular areas and support physiological image...

Innovation is Sectra's biggest strength. I like that the product is reliable, but speed is one area...

Sectra PACS is relatively easy to use and intuitive. At the end of the day, it’s only an image...

To get the highest scores, Sectra could make slight improvements in the user interface of Sectra...

We went through Sectra’s recent upgrade pack, and it was very detailed and tailored to individual...

Sectra PACS is excellent for breast imaging. It is absolutely fantastic from a workflow perspective.

Historically, we have had two PACS solutions. As part of our next procurement exercise, we will be...

Sectra has remained strong with their usual excellent support and reliability. With regard to...

We receive excellent support from Sectra. Additionally, we have a really good contract with them. I...

We’ve shown Sectra our road map and where we want to be, and Sectra is quite supportive of us. We...

There isn’t really a training program for Sectra PACS. Sometimes when new colleagues need to be...

I do think Sectra PACS is worth it because we're on the cloud, and we have good support service. If...

Everyone is trying to go paperless. We get request forms sent via email to the hospital, and at the...

When we moved over to Sectra PACS from our previous solution, some people weren’t happy, but it...

Once we get someone from Sectra involved, they are very good. They are very knowledgeable. If we go...

Sectra PACS has developed over the course of time we have used it, and it has only gotten better. A...

We have dealt with Sectra for so long, and we know what they are about. If there is a problem, they...

Sectra has some very good stuff. We have built some good relationships with a lot of their staff...

We had various bits of training for Sectra PACS a long time ago, and it was good. I didn’t have any...

We put an AI solution directly into Sectra PACS instead of through Sectra Amplifier Marketplace...

We have seen what is out there, and there are some good products, but none of the vendors are quite...

We are always the ones making requests of Sectra when it comes to development. A negative point is...

We do not have Sectra PACS integrated with our EHR; we have it integrated with an internal system....

I work very well with our PACS. The strength of Sectra PACS is configurability; we manage to...

One change the supplier could make to improve the customer experience would be to proactively...

I have not heard any dissatisfaction with Sectra’s training. It is pretty structured, and...

I think Sectra PACS is a good solution. We would buy it again. But a lot of fulminant rules rely on...

The Sectra trainers are very good. There are some things that they only do online training for that...

Sectra’s support people work on a portfolio basis, so we tend to come across the same engineers. We...

In comparison with other equivalent PACS solutions in the market, Sectra PACS is best of breed in...

Sectra’s development and innovation are very good and strong, and they have frequent upgrades. Right...

Sectra has to tell us about downtime, so they are very good at that. In terms of proactively...

Sectra PACS is a lot of money, but there isn’t a cheap PACS. When we are paying more than the...

Over the last several years, Sectra's standards of support have taken a bit of a dip because they...

The biggest opportunity for product improvement is in reducing the time required for annual...

What I like most about the product is its ease of use in high-volume, high-turnover workflows.

The vendor’s biggest strength is their support in helping us develop solutions to clinical requests....

The vendor’s biggest strength is their support. The support people have good ticket and email...

What I like most about the product is the dynamic worklists and the features that come with them, as...

Sectra PACS is a pretty good system, and we would probably stay with Sectra if it were our choice....

What I like most about the product is that it is a great product with good functionality and is...

We consider Sectra to be a cutting-edge vendor, and we do not see any significant areas where...

One change that could improve my experience as a customer would be improving the out-of-the-box...

What I like most about the product is the 100% uptime, the high level of customization at the user...

Sectra’s biggest strength is that we get on very well with all the team members, including...

The solution's administrative tools are awful. The integration outside of Sectra products is poor....

The strengths of Sectra PACS are clinical capabilities and ease of use. I like the stability and...

We are going to stay with Sectra. They are great. They are a very accommodating company, and they...

I am aware of the changes to Sectra. Instead of being an open pool when we call in, Sectra has...

I like the interface of Sectra PACS. I have always found it easy to use. Looking ahead, one thing we...

One thing that stands out about Sectra is their support. The customer success managers are very good...

Sectra has very good support. What I like most about the product is that it is easy to use and that...

It takes far too long to get work orders resolved. There is a constant lack of resources in our...

New versions of the solution often contain bugs and issues; better testing is needed before anything...

What I like most about the product is that it is dummyproof.

The vendor’s greatest strengths are consistent development and cutting-edge technology.

The biggest opportunity for product improvement is in AI.

The vendor’s biggest strengths are their people and their innovation.

The vendor's greatest strengths are their availability for issue resolution and the speed of their feedback....

What I like most about the product is its fluidity.

The biggest opportunities to improve the product are enhancing interoperability with the RIS,...

What I like most about the product is its functionality and stability.

The biggest opportunities for product improvement are more automated, self-adjusting hanging...

The vendor’s biggest strengths are the product's functionality and user-friendliness. We also like...

One change the supplier could make to improve the customer experience is to add PACS reporting with...

The main opportunities to improve the product are enhanced statistics, AI capabilities, QR codes...

The supplier’s main strengths are application reliability, strong support, and business continuity....

The main opportunities to improve the product are integration with other management and record...

One change the supplier could make to improve the customer experience would be to provide better...

The supplier’s main strengths are reliability and competence. Overall, we are satisfied with the product....

The vendor has the most opportunity to improve the product with AI developments.

If the vendor could enhance the solution's digital interoperability with other systems, that would...

The vendor’s biggest strengths are their responsiveness and the high quality of their product.

What I like most about the product is its streamlined package. It effectively supports productivity...

I would like to have a training for hospital engineers on Sectra PACS.

Sometimes I want Sectra to be a little quicker. Occasionally, I have to call them and tell them that...

We have everything we need for the daily work. Sectra PACS is easy to use, and because almost...

Things with Sectra PACS are very good. We have to buy a new RIS and a new PACS soon. We hope we can...

I think Sectra can help us a lot to get AI because they will handle the paperwork and safety...

Sectra PACS is very expensive, but we know what we pay for. Sectra shows us everything that is good....

Digital pathology products are limited by co-dependencies with LIMS. Current LIMS vendors offer...

One change that would improve my experience as a customer would be for the vendor to work more...

The vendor’s biggest strengths are the overall technical quality of the product, the quality of the...

An opportunity for improvement is expanded embedded audit visualisation tools for regulatory...

Sectra is forward leaning in imaging technologies and continuously develops and improves their...

The reporting and worklist windows need improvement. Once we are in a report, the patient's current...

The implementation of notifications for results in the solution has a few important clinical gaps...

The solution itself is very resilient and stable. Images are delved, and image analysis happens on...

Better alert functionality would improve my experience as a customer. The ability to modify...

The vendor’s biggest strengths are reliability and the quality of their staff. We have experienced...

We are looking to utilize a VNA with Sectra PACS, and I think exploring that avenue will be good....

Sectra has trouble getting qualified staff members. The people who work there are very good, but it...

We are happy with Sectra. We can always call them if there is a problem, and we don’t have to put in...

The vendor's support for image management outside of radiology is still relatively immature. Sectra...

Sectra's strength is their strong presence and deep knowledge of healthcare in our region. I like...

There are a few different things that stand out about Sectra compared to the competition. Sectra is...

I try to keep an eye on the rest of the market, and Sectra is quite forward leaning in where they...

The offer that Sectra brings to the table for AI is that if we are not very used to handling AI,...

I like Sectra. They have a good solution. But if they increase their prices, then I will choose...

We want Sectra to deliver on their part of the project to move the entire region to a comprehensive,...

Sectra is a good development partner. Back in the day, Sectra was a small, local company, and now...

Sectra is very active in new innovations, and they really try to make a product that is very good...

When Sectra PACS has an update, Sectra makes sure someone is available when we go live with that...

Sectra could have better follow-up regarding the requested system changes in terms of whether...

Sectra listens to their customers, takes on all problems, and is very committed to resolving them....

As a system administrator, I am primarily satisfied with the technical modernizations and how the...

Sectra's biggest opportunities for improvement include AI solutions and the ability to keep up speed...

Ongoing product adjustment in close cooperation with users is Sectra's biggest strength. I like that...

What I like most about the product is that it is a clear system, so it is easy to see what we need...

The biggest opportunities for product improvement are in the display protocol, which works poorly,...

We have Sectra cloud partners, so they host all our services and interfaces. We save money by moving...

We need interfaces between hospitals so that we can send exams and receive reports. We want a...

Sectra could provide more digital training programs, and the application specialists could offer...

In general, things are very good with Sectra. The system is working well, and my users have a good...

We have seen other PACS solutions, and Sectra PACS is the best system. Over the years that we have...

Sectra's biggest strengths are their personal approach and the availability of skilled technicians...

Sectra's biggest opportunities to improve Sectra PACS include AI integration in reporting, with the...

One change Sectra could make to improve the customer experience with Sectra PACS would be to make...

What I like most about Sectra PACS is its well-organized layout. While it has a few minor flaws, it...

The thing that I like the most about the product is its flexibility. That positively impacts my...

To improve the customer experience, the vendor could add more advanced image processing...

Sectra's biggest opportunities for product improvement are in sharing more detailed updates and...

Sectra's biggest strengths are their system's uptime and their account managers' availability.

We are still struggling with archive issues that create a significant amount of extra work each day....

Sectra's biggest strength is their people. Their application specialist, who provides significant...

Sectra's biggest opportunities to improve Sectra PACS include adding the ability to remove...

It is difficult to choose one or two specific changes we would want, because there are many issues....

We have had some good conversations with Sectra about their lack of support, and they acknowledge...

We moved to a new version of Sectra's system, and that version came with some improvements to the...

We are looking for different kinds of AI support. Sectra doesn’t develop much of that themself, and...

When we worked with film, it was more expensive compared to today’s situation. It is much cheaper to...

We hardly see Sectra. Their initial training was okay, but they haven't had ongoing training. That...

I hardly see Sectra's team. The most important things for a vendor are availability and...

Our organization will be moving to a different PACS soon.

We have an older version of the system. I have heard that things are better on the newer version of...

I know the other PACS products that are on the market, and I work with several. They have been awful...

Sectra keeps their promises in general. We haven't been sold on something, like we experienced...

We have to bargain hard to get Sectra to avoid charges. I think they do charge us for silly little...

With training, it is almost like Sectra trains us and then says goodbye. I know that they have...

For clinical people, the system works exactly how they want it to work. We can search for something...

We are about to go live with an EPR, and it is like the whole hospital’s brain. That will be...

The product quality is quite good. Sectra is quite proactive in looking to improve things. A lot of...

Broadly, the ease of use is good, but it is only as good as the technological capability of the...

We know that there are some issues with echo scans, and the system possibly doesn't fully meet what...

I would like the worklists to make more sense. The system is highly configurable, and that might...

When there has been a cybersecurity attack, we have to chase the vendor, tell them that we saw the...

The vendor does engagement events and invites their customers, and those events are a good...

I feel that the system has not been fully optimized, and I know that that takes time. But this is...

The system does what it says on the tin. We use it as an image repository. We are able to report...

Our satisfaction may well go up, depending on how the next upgrade goes. Our satisfaction could be...

Very poor training is provided. The training was all remote and not very good, and Sectra never...

The product is very nonintuitive. The spine labeling is a disgrace and lacks function compared to...

I have tried to reach out to Sectra to address their problems, like on their forums, and they just...

The recent upgrade has reduced the ease of use, workflow, and safety. We used to get thumbnails at...

I don't like the Sectra product. I have made suggestions for improvements, and Sectra hasn't really...

Sectra keeps going on about how they have had a massive Best in KLAS award for many years running,...

Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...

Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...

In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...

We have so many integrations with the solution, and they work fine. There is no problem. We have an...

We have a good solution, but we pay for it. However, we don't have the hassle of a system not...

We have implemented some new features and optimized the system for our region, and that has gone...

I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...

Sectra has a person over our region. Right now, Sectra is going through the 2010 method of...

I'm less efficient than I was a year ago. When we pivot to tax-based reporting and go through the...

Sectra has never recovered from deploying things during the COVID-19 pandemic. They have made no...

Sectra made some changes in the recent upgrade, and we actually have some governance and safety...

The change Sectra made with a recent upgrade means I have more mouse miles than I did a couple of...

We are in a scenario where one of the changes the vendor made caused half our radiologists to say...

I think Sectra got really offended by allegations of nickel-and-diming. We have had a few cases...

I really think we need to pay a bit more attention to what we can do in Sectra PACS and find what...

We don’t have the assurance that the upgrades will be slick. There has been a needless degree of...

We have a functional PACS, and we are moving to consolidate our reporting platform. The Sectra...

Every time we try to open a PDF within the PACS, the system crashes. If I want to look at a case...

Sectra doesn’t keep all promises, so I’m disappointed in them. I think they talk a really good game....

I would recommend Sectra only because the other major player in the country is worse. Sectra’s...

The basic things in the system are fine in terms of integration. We are struggling to integrate some...

Sectra tries to keep all of their promises, but in our country, they are a bit of a victim of their...

The number of people available to support the really technical network side of things is even...

It is easy to log new support tickets, but it isn't as easy to get them resolved and closed off in...

Sectra PACS is the gold standard. I haven't seen a better PACS. Sectra PACS is highly configurable...

Sectra has automatic monitoring directly from the central station, and they are able to solve...

We receive our full money's worth with Sectra PACS. It delivers more than what we could imagine, so...

Sometimes there are regulatory needs within Sectra PACS, and some of the things we want to change...

Sectra PACS has full interoperability. It has DICOM conformance, connectivity to AI in a standard...

One change Sectra could make to improve my experience as a customer would be to provide...

Sectra’s biggest strengths are their high-quality service and strong customer relationships.

The degree and skill with which the vendor integrates their products is not perfect. The vendor...

We get great feedback about Sectra PACS from our radiologists in terms of their usability and user...

Our experience with the vendor's implementation services has varied over time because we have been...

As Sectra's market has grown, we have received less attention. That is fine though. It isn't a...

If the digital pathology things we are working on with Sectra work and the vendor does some of the...

One of the big changes that we made several years ago was to align everyone to a single PACS with...

We had an issue with Sectra where we needed a new connection. Normally, we would have to pay for a...

My experience with Sectra has been good. I haven’t had any complaints so far. We have a contract...

Sectra is proactive with their service. If they detect that the system is causing a problem, they...

Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...