Sectra PACS (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Relationship

The support is very strong with Sectra. We can call them, or we can have tickets on their platform....

Apr 2025
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Analyst/Coordinator

Culture, Value

Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Our experiences with Sectra have been quite good. How the PACS should work is communicated well....

Apr 2025
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Director

Relationship

The vendor could improve our experience by giving us a faster and more direct way to get in touch...

Apr 2025
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Manager

Product

Sectra offers a wide range of functionality and applications and drives continued development. The...

Apr 2025
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Manager

Relationship

The vendor could improve our customer experience by keeping stipulated time frames and not moving...

Apr 2025
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Manager

Product

The vendor's biggest opportunities for product improvement are moving more functions to a...

Apr 2025
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Director

Value

The biggest opportunity for improvement is the vendor making their products more affordable.

Apr 2025
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Director

Relationship, Product

The service is stable, and the downtime is short.

Apr 2025
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Manager

Product

The biggest opportunity the vendor has for product improvement would be to bring in more AI...

Apr 2025
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Manager

Product

The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...

Apr 2025
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Manager

Product

Sectra PACS is a comprehensive and reliable solution. I like its stability.

Apr 2025
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CIO

Relationship, Product

Sectra's greatest strengths are that we can trust them and that their product is reliable.

Apr 2025
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CIO

Product

I like the quality of the product. I also appreciate its performance and stability.

Apr 2025
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CIO

Culture, Relationship, Product

Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....

Apr 2025
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Director

Relationship, Operations

The vendor could improve our customer experience by implementing their breast MRI system.

Apr 2025
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Director

Relationship, Product

Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....

Apr 2025
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Manager

Value

When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...

Apr 2025
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Manager

Relationship

Even if I don't get any communication back from the vendor's help desk, I know that I can send an...

Apr 2025
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Manager

Relationship

Communication is the most important thing that Sectra needs to work on. We used to have client...

Apr 2025
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Manager

Culture, Relationship, Operations, Product

There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...

Apr 2025
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Manager

Loyalty

Sectra PACS is integrated with our electronic patient journal. That integration is good because...

Apr 2025
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Manager

Culture, Value

Sectra has good control when it comes to charging, but if they can charge us for something, they...

Apr 2025
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Manager

Culture, Loyalty

We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...

Apr 2025
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Manager

Relationship

I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...

Apr 2025
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Manager

Loyalty

Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...

Apr 2025
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Manager

Relationship, Product

We have some issues and needs that the vendor hasn't met. There was an issue where we would import...

Apr 2025
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Manager

Operations

The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...

Apr 2025
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Manager

Operations

We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...

Apr 2025
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Manager

Operations

I can say only positive things about Sectra. We can do a lot with the system. We have various small...

Apr 2025
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Manager

Relationship

A few years ago, Sectra would have scored a few points lower on support, but they have listened to...

Apr 2025
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Manager

Product

Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...

Apr 2025
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Manager

Relationship

We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...

Apr 2025
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Manager

Loyalty, Relationship

Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...

Apr 2025
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Manager

Culture, Value

Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...

Apr 2025
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Manager

Relationship, Product

In our region, we have a new journal system, and with every exam that we do in the journal system,...

Apr 2025
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Manager

Relationship, Product

Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...

Apr 2025
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Physician

Product

Sectra could improve the smart orchestration in the solution. They could also work on quantifying...

Apr 2025
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Physician

Relationship

With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...

Apr 2025
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Physician

Value

Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...

Apr 2025
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(0)
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Director

Product

The biggest opportunity for product improvement is the user interface. The vendor could improve our...

Apr 2025
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(0)
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Director

Relationship

The vendor's biggest strengths are having a robust product and their support. What I like most about...

Apr 2025
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VP/Other Executive

Relationship

Sectra could improve our customer experience by lowering the price of Sectra PACS.

Apr 2025
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(0)
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VP/Other Executive

Relationship

Sectra's biggest strengths are their good support and the fact that their people speak our language.

Apr 2025
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(0)
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VP/Other Executive

Product

The things that I like the most about the product are that it has great potential and that it offers...

Apr 2025
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Manager

Value

Sectra has a very good product. They have a deep understanding about the workflow that we perform...

Apr 2025
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Manager

Relationship, Operations

We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...

Apr 2025
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Manager

Relationship, Product

Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...

Apr 2025
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Manager

Loyalty, Relationship

Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...

Apr 2025
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Manager

Relationship

It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...

Apr 2025
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Manager

Loyalty, Relationship

The fact that Sectra is becoming a very big company is good in some parts because that gives them...

Apr 2025
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Manager

Value

The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...

Apr 2025
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Manager

Relationship, Product

The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...

Apr 2025
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Analyst/Coordinator

Product

Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...

Apr 2025
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(0)
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Analyst/Coordinator

Product

Sectra PACS is a good reliable product, and the GUI is easy to use.

Apr 2025
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(0)
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Manager

Product

Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...

Apr 2025
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(0)
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Manager

Relationship

Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...

Apr 2025
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Analyst/Coordinator

Relationship, Product

To account for our country’s specific needs, vendors need to know how we work in our hospitals....

Apr 2025
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Analyst/Coordinator

Operations, Product

Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...

Apr 2025
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Analyst/Coordinator

Operations

Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...

Apr 2025
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Analyst/Coordinator

Relationship

If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...

Apr 2025
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Analyst/Coordinator

Operations, Product

Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...

Apr 2025
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Analyst/Coordinator

Relationship

Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....

Apr 2025
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Analyst/Coordinator

Loyalty

If we had to make the choice again, we would buy the solution again. In our country, buying...

Apr 2025
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CIO

Product

Despite the excellent quality of Sectra's systems, there is always room for optimization....

Apr 2025
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(0)
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CIO

Relationship, Product

Sectra could improve our experience by improving their native AI instead of installing add-ons....

Apr 2025
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(0)
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CIO

Relationship

Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...

Apr 2025
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(0)
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CIO

Product

Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...

Apr 2025
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(0)
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Manager

Product

I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.

Mar 2025
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(0)
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Manager

Product

Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.

Mar 2025
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(0)
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Manager

Relationship

Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...

Mar 2025
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(0)
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Director

Relationship, Value

Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...

Mar 2025
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(0)
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Director

Relationship, Product

Reliability is Sectra's greatest strength and what we like most about their product.

Mar 2025
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(0)
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Director

Product

We need to see the development of a better overview in terms of bookings and changes in daily operations....

Mar 2025
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Director

Culture

We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...

Mar 2025
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Analyst/Coordinator

Loyalty

We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...

Feb 2025
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Analyst/Coordinator

Culture

One of the things that has changed with Sectra is that with Sectra One, everything was included, but...

Feb 2025
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Manager

Operations

Sectra has some good application specialists who will come to the site after an upgrade. They will...

Feb 2025
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(0)
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Manager

Relationship

Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...

Feb 2025
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(0)
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Manager

Relationship, Product

Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...

Feb 2025
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(0)
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Manager

Product

Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...

Feb 2025
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(0)
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Manager

Relationship

Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...

Feb 2025
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(0)
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Manager

Value

When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...

Feb 2025
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(0)
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Manager

Operations

We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...

Feb 2025
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(0)
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Manager

Culture, Value

We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...

Feb 2025
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(0)
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Director

Relationship

Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...

Jan 2025
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(0)
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Director

Product

What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...

Jan 2025
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CMIO

Operations, Product

Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...

Jan 2025
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CMIO

Loyalty

Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...

Jan 2025
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(0)
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CMIO

Relationship

Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...

Jan 2025
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CMIO

Value

Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...

Jan 2025
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(0)
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Physician

Operations

Sectra has better collaboration and better understands our needs than our previous PACS vendor did....

Jan 2025
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(0)
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Physician

Product

The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...

Jan 2025
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Physician

Operations, Product

The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...

Jan 2025
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Physician

Relationship

Sectra could probably be better at being proactive. When they have some new functionality, they ask...

Jan 2025
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Physician

Culture, Product

Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...

Jan 2025
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Physician

Loyalty, Relationship, Product

We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...

Jan 2025
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Physician

Loyalty, Product

We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....

Jan 2025
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Physician

Loyalty, Product

I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...

Jan 2025
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(0)
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Physician

Loyalty, Relationship

We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...

Jan 2025
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(0)
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Physician

Culture, Value

Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...

Jan 2025
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(0)
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Physician

Relationship

Sectra will only promise what they can live up to, and they will say whether something is not...

Jan 2025
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(0)
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Physician

Loyalty, Value

We had major problems with the stability of our previous PACS product, so we motivated our clinical...

Jan 2025
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(0)
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Physician

Product

The product is very intuitive. I think that one of the best things about Sectra PACS is the...

Jan 2025
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(0)
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Manager

Culture, Relationship, Value

There is a mechanism that archives images on the VNA. Sectra promised us that they had this...

Jan 2025
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(0)
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Manager

Product

Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...

Jan 2025
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(0)
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Analyst/Coordinator

Product

The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.

Jan 2025
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Analyst/Coordinator

Loyalty, Product

The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...

Jan 2025
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(0)
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Director

Product

Users like the product's ease of use no matter their role in the radiological workflow.

Jan 2025
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(0)
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Director

Product

The biggest opportunity for improvement is building the RIS completely into the PACS.

Jan 2025
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(0)
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Director

Operations, Product

We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...

Jan 2025
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(0)
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Director

Relationship

The vendor has the best product on the market. They have a strong and supportive service organization....

Jan 2025
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(0)
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Manager

Relationship

What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...

Jan 2025
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(0)
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Physician

Relationship, Product

We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...

Dec 2024
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(0)
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Physician

Relationship, Product

Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...

Dec 2024
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Manager

Product

Sectra PACS is really easy to use, providing hanging protocols, shortcuts by keyboard, and online...

Dec 2024
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(0)
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Manager

Value

Sectra does a good job with delivering technology. For example, breast tomosynthesis was added...

Dec 2024
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Manager

Product

We like that Sectra PACS is easy to handle. We can create task-adaptive hanging protocols for each...

Dec 2024
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Manager

Product

The thing we like least about Sectra PACS is that there is a white pop-up at the beginning that we...

Dec 2024
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Manager

Relationship

Guaranteed access to Sectra’s technical support is immediately available via our regional support...

Dec 2024
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(0)
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Manager

Relationship

To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.

Dec 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunity for product improvement is that the system performance slightly lags during...

Dec 2024
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(0)
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Analyst/Coordinator

Product

My favorite thing about the product is the configuration for the advanced search through the...

Dec 2024
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(0)
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Manager

Operations, Product

The thing I like the most about the product is its ease of use.

Dec 2024
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(0)
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Manager

Product

The biggest opportunity for product improvement is to have additional imaging specialty advanced...

Dec 2024
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(0)
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Manager

Relationship

The biggest strength of the vendor is that they have a focused and engaged local team.

Dec 2024
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(0)
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Manager

Relationship

The change that the vendor could make to improve our experience as a customer would be to increase...

Dec 2024
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Manager

Product

We would like to see adaptation to modernized healthcare where referrals from different referrers...

Dec 2024
||
(0)
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Manager

Product

I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...

Dec 2024
||
(0)
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Director

Product

Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...

Dec 2024
||
(0)
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Director

Loyalty, Product

We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...

Dec 2024
||
(0)
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Director

Relationship

The vendor is mostly fine when it comes to support. It seems like their support was a little bit...

Dec 2024
||
(0)
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Director

Relationship

We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...

Dec 2024
||
(0)
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Director

Product

I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...

Dec 2024
||
(0)
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Director

Relationship

Sectra could improve our experience by having more transparency in their infrastructure setup and...

Dec 2024
||
(0)
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Director

Relationship

Sectra is a competent and reliable business partner that understands our needs as a customer. They...

Dec 2024
||
(0)
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Director

Product

Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....

Dec 2024
||
(0)
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Manager

Relationship

Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...

Dec 2024
||
(0)
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Manager

Value

Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...

Dec 2024
||
(0)
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Manager

Relationship

The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...

Dec 2024
||
(0)
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Manager

Loyalty, Relationship

If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....

Dec 2024
||
(0)
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Manager

Product

There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...

Dec 2024
||
(0)
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Manager

Operations

We usually just have one training session for Sectra PACS, and then people are up and running with...

Dec 2024
||
(0)
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Manager

Product

Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...

Dec 2024
||
(0)
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Manager

Product

Sectra PACS is very stable. Our users appreciate that.

Dec 2024
||
(0)
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Manager

Relationship

We would like to see the vendor improve their availability for development and support issues. We...

Dec 2024
||
(0)
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Physician

Product

Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...

Dec 2024
||
(0)
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Physician

Relationship

I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...

Dec 2024
||
(0)
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Physician

Culture, Operations, Product

We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...

Dec 2024
||
(0)
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Physician

Loyalty, Value

We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...

Dec 2024
||
(0)
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Physician

Operations

Sectra's training is my concern. The software is fine. The touch time with the vendor on the...

Dec 2024
||
(0)
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Physician

Culture

Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...

Dec 2024
||
(0)
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Physician

Product

In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...

Dec 2024
||
(0)
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Physician

Relationship

Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...

Dec 2024
||
(0)
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Physician

Relationship

I think the main opportunities for improvement lie within the customer-servicing side rather than in...

Dec 2024
||
(0)
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Physician

Loyalty

We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...

Dec 2024
||
(0)
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Physician

Relationship

When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...

Dec 2024
||
(0)
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Physician

Loyalty, Product

To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...

Dec 2024
||
(0)
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Director

Relationship

I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...

Dec 2024
||
(0)
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Director

Operations

The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...

Dec 2024
||
(0)
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Director

Product

There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...

Dec 2024
||
(0)
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Manager

Product

It would be nice if the solution could mark whether examinations are presented for demos.

Dec 2024
||
(0)
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Manager

Product

The product is stable and intuitive for the users. It is trustworthy and easy to use.

Dec 2024
||
(0)
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Manager

Product

The biggest opportunity for product improvement would be to get the user manual back into the app.

Dec 2024
||
(0)
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Director

Relationship, Value

One way the vendor could improve is by lowering the price. They also need to improve the service.

Dec 2024
||
(0)
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Director

Product

What I like the most about the product is the stability. It is also user friendly.

Dec 2024
||
(0)
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Manager

Relationship, Operations

One change that Sectra could make to improve our experience would be to have a specific person who...

Dec 2024
||
(0)
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Manager

Relationship, Product

Sectra's people are the vendor's greatest strength. I like that that product is user friendly.

Dec 2024
||
(0)
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Analyst/Coordinator

Product

The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

Sectra could know their customers better because that is where their implementation services seem to...

Dec 2024
||
(0)
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Analyst/Coordinator

Value

Sectra charges us for every little thing. I think that as long as we have a general service...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Sectra can improve and deliver more for us in the support branch of their company. I would like to...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...

Dec 2024
||
(0)
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Manager

Operations

Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...

Dec 2024
||
(0)
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Manager

Product

Sectra PACS' integrations have been excellent. That is something that we have done really well with....

Dec 2024
||
(0)
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Manager

Relationship

I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...

Dec 2024
||
(0)
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Manager

Relationship

Sectra takes the lead in communicating proactively where they can. There are obviously limits to...

Dec 2024
||
(0)
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Manager

Value

Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...

Dec 2024
||
(0)
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Manager

Loyalty, Product

Sectra's delivery of new technology has been excellent. The AI use case is a good example of...

Dec 2024
||
(0)
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Manager

Loyalty, Operations

There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...

Dec 2024
||
(0)
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Director

Value

Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...

Dec 2024
||
(0)
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Director

Relationship

Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...

Dec 2024
||
(0)
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 or  to see details.

Director

Culture

Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...

Dec 2024
||
(0)
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Director

Relationship

As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...

Dec 2024
||
(0)
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 or  to see details.

Physician

Relationship, Operations

One change that Sectra could make to improve my experience would be to provide feedback when changes...

Dec 2024
||
(0)
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 or  to see details.

Physician

Relationship

I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...

Dec 2024
||
(0)
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 or  to see details.

Physician

Product

Sectra's biggest opportunities to improve the product are with the integration of advanced...

Dec 2024
||
(0)
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Physician

Operations

We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...

Nov 2024
||
(0)
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 or  to see details.

Physician

Loyalty

We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...

Nov 2024
||
(0)
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Physician

Operations

A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...

Nov 2024
||
(0)
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Physician

Relationship

Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...

Nov 2024
||
(0)
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Physician

Loyalty, Product

The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...

Nov 2024
||
(0)
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 or  to see details.

Physician

Relationship, Operations

Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...

Nov 2024
||
(0)
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Physician

Relationship

Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...

Nov 2024
||
(0)
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 or  to see details.

Physician

Relationship

Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...

Nov 2024
||
(0)
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 or  to see details.

Director

Product

One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship

Our customer success manager and the regional lead are really nice. If we shout loud enough, they...

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship

In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...

Nov 2024
||
(0)
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 or  to see details.

Director

Product

There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....

Nov 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

I really like the fact that as a user, I can configure worklists. I love the reporting templates and...

Nov 2024
||
(0)
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 or  to see details.

Director

Product

The product is working fine. There are a few issues. We just had an upgrade, and there are a few...

Nov 2024
||
(0)
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 or  to see details.

Manager

Relationship

Personally, I would buy Sectra PACS again because it has been really easy on the admin side....

Nov 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

We still have some needs from the research department because there are things that they can't do...

Nov 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....

Nov 2024
||
(0)
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 or  to see details.

Manager

Relationship

Sectra tries to keep a high standard with their customer service. I think they will keep trying to...

Nov 2024
||
(0)
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 or  to see details.

Manager

Operations

Sectra’s training is really good. They have online platforms and videos. We had really good training...

Nov 2024
||
(0)
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 or  to see details.

Manager

Operations

The implementation of the solution took a while. When we did our implementation, even though the...

Nov 2024
||
(0)
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Manager

Value

For me personally, I would say we got our money's worth. Compared to how it was with our previous...

Nov 2024
||
(0)
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 or  to see details.

Manager

Product

In terms of the product, the range of things we can do with Sectra PACS and the configurability of...

Nov 2024
||
(0)
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Manager

Product

We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...

Nov 2024
||
(0)
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Manager

Relationship

Sectra is always developing stuff. They are very responsive to our requests as an organization....

Nov 2024
||
(0)
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 or  to see details.

Manager

Relationship

I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...

Nov 2024
||
(0)
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 or  to see details.

Manager

Operations

To increase the ease of use, Sectra could do interactive training. That is something they are...

Oct 2024
||
(0)
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 or  to see details.

Manager

Relationship

Sectra's support people are very good. They trace us if we put in a call. There have been two or...

Oct 2024
||
(0)
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Manager

Operations, Product

We just had an upgrade, and that went very well. With integration, we actually didn't push to the...

Oct 2024
||
(0)
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 or  to see details.

Manager

Value

We are paying for software, and it costs a big amount of money. Sectra provides what they offer....

Oct 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

There is Sectra’s monitoring system and email communications when a server is down or something, but...

Oct 2024
||
(0)
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Manager

Product

The overall experience is okay for the users. The layout is fantastic, and people can easily...

Oct 2024
||
(0)
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 or  to see details.

Manager

Operations

We have had an upgrade within the last 18 months, and we are always provided with robust training,...

Oct 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...

Oct 2024
||
(0)
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Manager

Relationship

I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....

Oct 2024
||
(0)
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Physician

Culture

Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...

Oct 2024
||
(0)
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Physician

Product

With Sectra, at least with my current setup, I don't have full integration so that everything is in...

Oct 2024
||
(0)
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 or  to see details.

Manager

Product

One change Sectra could make to improve our experience is with the interface.

Oct 2024
||
(0)
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 or  to see details.

CIO

Product

Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...

Sep 2024
||
(0)
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CIO

Product

Sectra PACS is basically the same today as it was when it was installed years ago; there are just...

Sep 2024
||
(0)
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CIO

Operations

One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Value

The thing that I like the most about Sectra's proactivity in relation to their support is that the...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

Sectra is a company that cares about their customers, the stability of their customers' situations,...

Sep 2024
||
(0)
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 or  to see details.

CIO

Product

From the point of view of log accessibility, especially with legal compliance, the vendor has...

Sep 2024
||
(0)
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 or  to see details.

CIO

Loyalty

I don't have any complaints about the system. People like the product. I anticipate that we will...

Sep 2024
||
(0)
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 or  to see details.

Physician

Culture, Value

In terms of costs and what functionality is out there, the system is very good.

Aug 2024
||
(0)
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 or  to see details.

Physician

Product, Value

For stability, we have been able to greatly reduce space in terms of image archiving and providing...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...

Aug 2024
||
(0)
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Physician

Loyalty, Product

We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...

Aug 2024
||
(0)
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 or  to see details.

Physician

Relationship

For us, the support is really extraordinary.

Aug 2024
||
(0)
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 or  to see details.

Physician

Loyalty

We actually evaluated many different versions of PACS solutions, and one key feature that we were...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...

Aug 2024
||
(0)
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 or  to see details.

CIO

Product

What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...

Aug 2024
||
(0)
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 or  to see details.

CIO

Relationship

I don't have complaints about Sectra's work because they are a reference in terms of support. When I...

Aug 2024
||
(0)
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 or  to see details.

CIO

Product

Sectra could improve UI features and add new functionality to address specialties.

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Sectra does the function implementation well, although they have stopped supporting hardware because...

Aug 2024
||
(0)
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 or  to see details.

Manager

Operations

Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like the functionality, availability, and support of Sectra PACS.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Sectra's greatest strengths are product functionality, availability, and knowledgeable support...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

Two changes Sectra can make to improve the customer experience are providing a user access portal or...

Aug 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...

Aug 2024
||
(0)
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 or  to see details.

Manager

Operations

Sectra's training could maybe be more about the practical part. For example, a technical training...

Aug 2024
||
(0)
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 or  to see details.

Manager

Value

It is evident that in the next versions of Sectra PACS, some things could be improved, but...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The thing I like most about the product is that it is a reliable product that fulfills its purpose.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I think the annual upgrades could help improve the product more.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The supplier's greatest strengths are their commitment, quality, and technical capacity.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I wouldn't say there is anything the vendor could do to improve my experience. I would just like...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There is probably a conversation for Sectra to have with the healthcare world regarding the fact...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for product improvement involves its connection to teleinformatics...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The biggest opportunity to improve would be more frequent updates.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The biggest strengths are the dependability and simplicity. I like the speed and performance.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I am perfectly happy with Sectra.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The provider's greatest strengths are the product's stability and intuitive operation.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I really like the intuitive operation and the ability to create dynamic and static worklists.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We don't have a direct connection with Sectra, but through our local distributor, we have a great...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

To improve my customer experience, Sectra could increase proactive error detection, but that is not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sectra has some options for improvements concerning the reading and visibility options included in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for product improvement is monitoring and logging.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sectra's PACS is modern software that is very open in terms of connectivity and communication with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product, Value

Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra is constantly developing the main software, and we see that. We have been live for a few...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We do a lot of business intelligence, and with structural reporting, if we know what the report is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship, Operations

We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have been able to meet in the middle with Sectra as we have had a lot of discussions about...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Sectra's biggest strength is their fast response to client requests. I like that the product is easy...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra has excellent support, and I like the ease of configuration in the product.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I was very glad when the hospitals in this region went for Sectra PACS because I had previous...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Whenever I have been in contact with the vendor's support team, they have always been eager to help,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sectra PACS has integration with several programs, and it seems to be working very well. It is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The product just has small issues, which are very specific, strange things that sometimes affect...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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