Sectra PACS (Global) Commentary
Filtered view: (Europe)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Relationship

We don't have a direct connection with Sectra, but through our local distributor, we have a great...

Jul 2024
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Physician

Product

The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...

Jul 2024
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Physician

Product

Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...

Jul 2024
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Physician

Product

In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...

Jul 2024
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Physician

Relationship

To improve my customer experience, Sectra could increase proactive error detection, but that is not...

Jul 2024
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Physician

Product

Sectra has some options for improvements concerning the reading and visibility options included in...

Jul 2024
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Director

Product

The biggest opportunity for product improvement is monitoring and logging.

Jul 2024
||
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Director

Product

Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...

Jul 2024
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Manager

Relationship, Product

Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...

Jul 2024
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Manager

Product

Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...

Jul 2024
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Physician

Operations

We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...

Jun 2024
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Physician

Product

Sectra's PACS is modern software that is very open in terms of connectivity and communication with...

Jun 2024
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Physician

Loyalty, Relationship, Product, Value

Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...

Jun 2024
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Physician

Product

We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...

Jun 2024
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Physician

Relationship

Sectra is constantly developing the main software, and we see that. We have been live for a few...

Jun 2024
||
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Physician

Relationship

We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...

Jun 2024
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Physician

Relationship

Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...

Jun 2024
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Physician

Loyalty, Product

There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...

Jun 2024
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Physician

Value

Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...

Jun 2024
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Physician

Product

We do a lot of business intelligence, and with structural reporting, if we know what the report is...

Jun 2024
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Physician

Culture, Relationship, Operations

We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...

Jun 2024
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Manager

Operations

Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...

Jun 2024
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Manager

Culture, Relationship

We have been able to meet in the middle with Sectra as we have had a lot of discussions about...

Jun 2024
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Manager

Relationship

We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...

Jun 2024
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VP/Other Executive

Relationship, Product

Sectra's biggest strength is their fast response to client requests. I like that the product is easy...

Jun 2024
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VP/Other Executive

Operations, Product

The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...

Jun 2024
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Manager

Relationship, Operations

Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...

Jun 2024
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Manager

Product

Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...

Jun 2024
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Manager

Relationship

Sectra has excellent support, and I like the ease of configuration in the product.

May 2024
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Physician

Loyalty, Product

I was very glad when the hospitals in this region went for Sectra PACS because I had previous...

May 2024
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Physician

Relationship

Whenever I have been in contact with the vendor's support team, they have always been eager to help,...

May 2024
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Physician

Product

Sectra PACS has integration with several programs, and it seems to be working very well. It is...

May 2024
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Physician

Relationship, Product

The product just has small issues, which are very specific, strange things that sometimes affect...

May 2024
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Manager

Relationship

We wanted a very engaged and enabling supplier who understood our needs.

Mar 2024
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Analyst/Coordinator

Relationship, Operations

Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...

Mar 2024
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Analyst/Coordinator

Loyalty, Operations

We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...

Mar 2024
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Analyst/Coordinator

Product

We have moved to integrated speech software and gotten rid of our external speech application. So...

Mar 2024
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Manager

Relationship, Product

Sadly, there are more challenges than positive things going on at the moment and part of the reason...

Feb 2024
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Manager

Relationship, Product

One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...

Feb 2024
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Manager

Relationship, Operations

In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...

Feb 2024
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Manager

Product

Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...

Feb 2024
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Manager

Culture, Value

Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...

Feb 2024
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Manager

Operations

Sectra’s training varies. We have one person who understands everything and knows the system really...

Feb 2024
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Manager

Value

Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...

Feb 2024
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Manager

Product

I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...

Feb 2024
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Manager

Product

Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...

Feb 2024
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Manager

Relationship, Product

The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...

Feb 2024
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Director

Loyalty, Operations, Product

We have done some upgrades with the PACS that changed the workflow and some integration through the...

Jan 2024
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Director

Loyalty, Product

We use another vendor for taking in images from photos, and we take those photos to the Sectra...

Jan 2024
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Director

Loyalty, Product

We have the ability to transfer lab data that is important. But we want to have a more open view so...

Jan 2024
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Analyst/Coordinator

Relationship

One of the good things about Sectra is that they really understand priority issues. However, they...

Dec 2023
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Analyst/Coordinator

Relationship

We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

We have always been quite happy with the actual service that Sectra delivers. However, I would like...

Dec 2023
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Director

Loyalty

Our core project with Sectra went well. Sectra is a victim of their own success now. They are...

Dec 2023
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Director

Culture

Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...

Dec 2023
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Director

Relationship, Operations

Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...

Dec 2023
||
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Director

Relationship

Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...

Dec 2023
||
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Director

Product

Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...

Dec 2023
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Director

Product

Generally, things are really good with Sectra. Sectra is a good company with a really good product...

Dec 2023
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Director

Product

The only thing that we would like to see the vendor improve in the system would be the anonymization...

Dec 2023
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Director

Culture, Loyalty, Relationship

I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....

Dec 2023
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Manager

Relationship, Product

Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...

Nov 2023
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Director

Product

Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.

Nov 2023
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Physician

Loyalty, Product

We had frequent outages with the product, and the entire system would slow down. All of our...

Nov 2023
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Physician

Relationship, Operations

The Sectra team have been very responsive, their go live team was excellent, and their engineers on...

Nov 2023
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Physician

Operations

We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...

Nov 2023
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Physician

Product

The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...

Nov 2023
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Physician

Operations

A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...

Nov 2023
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Physician

Relationship, Operations

We had a great go-live with the product. However, we had some quality and speed issues at the start...

Nov 2023
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(0)
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Physician

Relationship

The Sectra executive team have been very good. We met with them shortly after we had gone live, and...

Nov 2023
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CMIO

Operations

As with a lot of other deployments, we have had significant networking issues with the product's...

Nov 2023
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(0)
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CMIO

Product

The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...

Nov 2023
||
(0)
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CMIO

Loyalty, Product

Overall, the system's performance on the cloud has been good, but we are migrating data in the...

Nov 2023
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(0)
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CMIO

Relationship

Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...

Nov 2023
||
(0)
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CMIO

Loyalty, Product

With our previous solution, an ED clinician could write a temporary report about a potential...

Nov 2023
||
(0)
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Director

Product

The product is designed with reporting in mind. We can see from using other products that Sectra has...

Oct 2023
||
(0)
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Director

Product

In terms of the stability of the program, it does quite complex things, but it seems to do them with...

Oct 2023
||
(0)
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Director

Product

One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...

Oct 2023
||
(0)
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Director

Product

When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...

Oct 2023
||
(0)
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Director

Product

What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...

Oct 2023
||
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Manager

Loyalty, Product

There were some new functions that we asked Sectra for, and they implemented them. They implement a...

Oct 2023
||
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Manager

Relationship, Operations

Sectra has had some growing pains, and they need to improve in their project management and...

Oct 2023
||
(0)
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Manager

Value

Sectra is charging more than they used to. There are some things they used to do for us without...

Oct 2023
||
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Manager

Operations

Sectra gives us, as administrators, options for how we want to use the system, and they do not force...

Oct 2023
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Manager

Relationship

When we bought Sectra PACS, the vendor said they supported a file that would ensure data...

Oct 2023
||
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Manager

Operations

We received a certain amount of training from Sectra during the implementation, but if we want more...

Oct 2023
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Manager

Product

Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...

Oct 2023
||
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Director

Relationship

We have extremely good service management, but Sectra is limited with back-end support at the...

Oct 2023
||
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Director

Operations

Sectra could do better with training. Sectra’s training is good, but I think most of our end users...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

Sectra is obviously very busy in the marketplace. They have been deploying quite a lot, and they...

Oct 2023
||
(0)
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Director

Relationship

The thing I like the most about the product is that it is extremely good. I think Sectra is doing...

Oct 2023
||
(0)
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Manager

Relationship

The staff is approachable and helpful.

Oct 2023
||
(0)
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Manager

Product

The end users like Sectra PACS. The radiologists seem happy when the product performance is good.

Oct 2023
||
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Manager

Relationship, Product

Overall, we like Sectra PACS, but we have had some issues lately, and it has taken some time to get...

Oct 2023
||
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Manager

Product

The PACS administrator portion for Sectra PACS is much harder to use and requires more work than our...

Oct 2023
||
(0)
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Manager

Product

It would be nice if we had a separate silo for images from Sectra Image Exchange Portal.

Oct 2023
||
(0)
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Manager

Relationship, Product

The only thing that slightly complicates and confuses things with Sectra is that they operate a...

Oct 2023
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Manager

Loyalty

All of our turnarounds with Sectra are within the defined SLA, but if they could turn things around...

Oct 2023
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(0)
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Manager

Loyalty

I would buy Sectra PACS again. There has been a massive change at the hospital recently; we have...

Oct 2023
||
(0)
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Manager

Culture

With Sectra, most costs fall under the terms of service. We might make the odd request that is...

Oct 2023
||
(0)
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Manager

Relationship

I am a big fan of the relationship with Sectra. There is a very positive can-do attitude in my...

Oct 2023
||
(0)
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Manager

Relationship

Sectra will bring in resources from not only their team here but from other countries. They bring in...

Oct 2023
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(0)
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Manager

Relationship

We would like Sectra to add more support engineers over the next year. We want more proactive...

Oct 2023
||
(0)
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Manager

Product

Sectra PACS is an excellent, powerful PACS. We like how easy it is to use. It is a best-of-breed solution....

Oct 2023
||
(0)
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Manager

Product

The biggest opportunity to improve the product is its ability to ingest more ologies. I guess the...

Oct 2023
||
(0)
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Manager

Relationship

We are really happy Sectra customers. Things have been fantastic. We have great workflows and solid...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We have had no downtime with Sectra PACS. It is a great system, and we get well looked after by...

Oct 2023
||
(0)
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Manager

Culture, Relationship

Whether Sectra keeps all their promises is a hard question. Of course, there have been some...

Oct 2023
||
(0)
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Manager

Culture, Product

We don't have any issues with Sectra PACS. It works as promoted. That is good.

Oct 2023
||
(0)
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Manager

Relationship, Operations

Sectra could have a more active role in implementations. They are now stepping back and saying that...

Oct 2023
||
(0)
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Manager

Culture, Value

Sectra has always been very good at keeping us on the leading edge of their releases at no charge....

Oct 2023
||
(0)
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Manager

Relationship

All of our service delivery managers have been excellent; we just don't seem to keep the same one...

Oct 2023
||
(0)
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Manager

Operations

The vendor's training isn't working perfectly. One big change is that Sectra has moved to...

Oct 2023
||
(0)
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Manager

Relationship

Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...

Oct 2023
||
(0)
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CMIO

Relationship, Operations

Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...

Oct 2023
||
(0)
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Director

Product

Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...

Sep 2023
||
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Director

Culture, Product

In terms of imaging, the product works really well. It is very easy to view the images and have a...

Sep 2023
||
(0)
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Director

Operations

We don't really need training. When we did implement the product, the vendor set up loads of...

Sep 2023
||
(0)
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Director

Loyalty, Product

The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...

Aug 2023
||
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Director

Relationship

Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...

Aug 2023
||
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Director

Value

We have probably seen performance improvement in the reporting, and we are getting a fair amount of...

Aug 2023
||
(0)
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Director

Culture, Loyalty, Relationship

We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...

Aug 2023
||
(0)
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Director

Loyalty, Product

I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...

Aug 2023
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Director

Value

As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...

Aug 2023
||
(0)
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Director

Product

Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...

Aug 2023
||
(0)
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Director

Product

Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...

Aug 2023
||
(0)
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Director

Relationship

Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...

Aug 2023
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Manager

Relationship

Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...

Aug 2023
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Manager

Operations, Product

Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...

Aug 2023
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Manager

Relationship

Sectra could make more active use of our user group. It is now almost extinct. There are many good...

Aug 2023
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Manager

Relationship

The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...

Aug 2023
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Manager

Relationship

We have noticed that Sectra has been growing in the region in the last few years, and that reflects...

Aug 2023
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