Sectra PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
We would like to see adaptation to modernized healthcare where referrals from different referrers...
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Product
I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...
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Product
Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...
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Loyalty, Product
We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...
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Relationship
The vendor is mostly fine when it comes to support. It seems like their support was a little bit...
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Relationship
We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...
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Product
I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...
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Relationship
Sectra could improve our experience by having more transparency in their infrastructure setup and...
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Relationship
Sectra is a competent and reliable business partner that understands our needs as a customer. They...
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Product
Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....
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Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
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Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
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Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
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Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
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Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
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Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
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Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
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Product
Sectra PACS is very stable. Our users appreciate that.
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Relationship
We would like to see the vendor improve their availability for development and support issues. We...
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Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
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Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
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Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
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Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
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Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
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Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
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Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
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Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
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Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
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Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
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Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
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Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
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Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
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Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
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Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
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Product
It would be nice if the solution could mark whether examinations are presented for demos.
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Product
The product is stable and intuitive for the users. It is trustworthy and easy to use.
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Product
The biggest opportunity for product improvement would be to get the user manual back into the app.
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Relationship, Value
One way the vendor could improve is by lowering the price. They also need to improve the service.
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Product
What I like the most about the product is the stability. It is also user friendly.
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Relationship, Operations
One change that Sectra could make to improve our experience would be to have a specific person who...
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Relationship, Product
Sectra's people are the vendor's greatest strength. I like that that product is user friendly.
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Product
The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...
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Operations
Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...
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Operations
Sectra could know their customers better because that is where their implementation services seem to...
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Value
Sectra charges us for every little thing. I think that as long as we have a general service...
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Relationship
Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....
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Relationship
Sectra can improve and deliver more for us in the support branch of their company. I would like to...
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Loyalty
We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...
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Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
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Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
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Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
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Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
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Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
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Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
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Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
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Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
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Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
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Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
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Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
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Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
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Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
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Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
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Operations
We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...
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Loyalty
We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...
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Operations
A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...
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Relationship
Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...
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Loyalty, Product
The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...
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Relationship, Operations
Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...
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Relationship
Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...
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Relationship
Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...
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Product
One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...
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Relationship
Our customer success manager and the regional lead are really nice. If we shout loud enough, they...
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Relationship
In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...
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Product
There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...
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Relationship, Product
The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....
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Relationship, Product
I really like the fact that as a user, I can configure worklists. I love the reporting templates and...
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Product
The product is working fine. There are a few issues. We just had an upgrade, and there are a few...
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Relationship
Personally, I would buy Sectra PACS again because it has been really easy on the admin side....
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Loyalty, Relationship
We still have some needs from the research department because there are things that they can't do...
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Relationship, Operations
There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....
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Relationship
Sectra tries to keep a high standard with their customer service. I think they will keep trying to...
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Operations
Sectra’s training is really good. They have online platforms and videos. We had really good training...
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Operations
The implementation of the solution took a while. When we did our implementation, even though the...
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Value
For me personally, I would say we got our money's worth. Compared to how it was with our previous...
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Product
In terms of the product, the range of things we can do with Sectra PACS and the configurability of...
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Product
We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...
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Relationship
Sectra is always developing stuff. They are very responsive to our requests as an organization....
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Relationship
I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...
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Operations
To increase the ease of use, Sectra could do interactive training. That is something they are...
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Relationship
Sectra's support people are very good. They trace us if we put in a call. There have been two or...
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Operations, Product
We just had an upgrade, and that went very well. With integration, we actually didn't push to the...
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Value
We are paying for software, and it costs a big amount of money. Sectra provides what they offer....
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Relationship, Product
There is Sectra’s monitoring system and email communications when a server is down or something, but...
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Product
The overall experience is okay for the users. The layout is fantastic, and people can easily...
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Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
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Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
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Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
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Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
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Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
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Product
One change Sectra could make to improve our experience is with the interface.
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Product
Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...
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Product
Sectra PACS is basically the same today as it was when it was installed years ago; there are just...
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Operations
One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...
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Relationship, Value
The thing that I like the most about Sectra's proactivity in relation to their support is that the...
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Relationship, Operations
Sectra is a company that cares about their customers, the stability of their customers' situations,...
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Product
From the point of view of log accessibility, especially with legal compliance, the vendor has...
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Loyalty
I don't have any complaints about the system. People like the product. I anticipate that we will...
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Culture, Value
In terms of costs and what functionality is out there, the system is very good.
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Product, Value
For stability, we have been able to greatly reduce space in terms of image archiving and providing...
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Product
I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...
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Loyalty, Product
We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...
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Relationship
For us, the support is really extraordinary.
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Loyalty
We actually evaluated many different versions of PACS solutions, and one key feature that we were...
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Product
The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...
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Relationship
Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...
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Product
What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...
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Relationship
I don't have complaints about Sectra's work because they are a reference in terms of support. When I...
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Product
Sectra could improve UI features and add new functionality to address specialties.
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Relationship, Operations
Sectra does the function implementation well, although they have stopped supporting hardware because...
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Operations
Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...
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Product
Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...
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Product
The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...
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Product
Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...
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Loyalty, Value
The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...
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Product
I like the functionality, availability, and support of Sectra PACS.
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Value
The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...
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Relationship
Sectra's greatest strengths are product functionality, availability, and knowledgeable support...
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Relationship, Product
Two changes Sectra can make to improve the customer experience are providing a user access portal or...
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Culture, Value
Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...
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Operations
Sectra's training could maybe be more about the practical part. For example, a technical training...
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Value
It is evident that in the next versions of Sectra PACS, some things could be improved, but...
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Relationship
The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...
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Relationship
Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...
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Product
The thing I like most about the product is that it is a reliable product that fulfills its purpose.
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Product
I think the annual upgrades could help improve the product more.
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Relationship
The supplier's greatest strengths are their commitment, quality, and technical capacity.
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Relationship
I wouldn't say there is anything the vendor could do to improve my experience. I would just like...
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Product
Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...
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Loyalty, Product
There is probably a conversation for Sectra to have with the healthcare world regarding the fact...
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Loyalty, Product
Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...
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Product
While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...
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Product
Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...
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Relationship
Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...
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Product
The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...
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Relationship
The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...
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Product
The biggest opportunity for product improvement involves its connection to teleinformatics...
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Relationship, Product
The biggest opportunity to improve would be more frequent updates.
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Product
The biggest strengths are the dependability and simplicity. I like the speed and performance.
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Product
I am perfectly happy with Sectra.
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Product
The provider's greatest strengths are the product's stability and intuitive operation.
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Product
I really like the intuitive operation and the ability to create dynamic and static worklists.
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Relationship
We don't have a direct connection with Sectra, but through our local distributor, we have a great...
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Product
The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...
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Product
Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...
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Product
In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...
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Relationship
To improve my customer experience, Sectra could increase proactive error detection, but that is not...
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Product
Sectra has some options for improvements concerning the reading and visibility options included in...
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Product
The biggest opportunity for product improvement is monitoring and logging.
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Product
Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...
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Relationship, Product
Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...
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Product
Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...
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Operations
We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...
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Product
Sectra's PACS is modern software that is very open in terms of connectivity and communication with...
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Loyalty, Relationship, Product, Value
Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...
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Product
We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...
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Relationship
Sectra is constantly developing the main software, and we see that. We have been live for a few...
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Relationship
We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...
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Relationship
Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...
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Loyalty, Product
There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...
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Value
Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...
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Product
We do a lot of business intelligence, and with structural reporting, if we know what the report is...
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Culture, Relationship, Operations
We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...
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Operations
Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...
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Culture, Relationship
We have been able to meet in the middle with Sectra as we have had a lot of discussions about...
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Relationship
We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...
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Relationship, Product
Sectra's biggest strength is their fast response to client requests. I like that the product is easy...
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Operations, Product
The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...
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Relationship, Operations
Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...
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Product
Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...
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Relationship
Sectra has excellent support, and I like the ease of configuration in the product.
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Loyalty, Product
I was very glad when the hospitals in this region went for Sectra PACS because I had previous...
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Relationship
Whenever I have been in contact with the vendor's support team, they have always been eager to help,...
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Product
Sectra PACS has integration with several programs, and it seems to be working very well. It is...
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Relationship, Product
The product just has small issues, which are very specific, strange things that sometimes affect...
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Relationship
We wanted a very engaged and enabling supplier who understood our needs.
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Relationship, Operations
Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...
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Loyalty, Operations
We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...
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Product
We have moved to integrated speech software and gotten rid of our external speech application. So...
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Relationship, Product
Sadly, there are more challenges than positive things going on at the moment and part of the reason...
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Relationship, Product
One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...
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Relationship, Operations
In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...
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Product
Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...
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Culture, Value
Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...
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Operations
Sectra’s training varies. We have one person who understands everything and knows the system really...
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Value
Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...
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Product
I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...
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Product
Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...
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Relationship, Product
The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...
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Loyalty, Operations, Product
We have done some upgrades with the PACS that changed the workflow and some integration through the...
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Loyalty, Product
We use another vendor for taking in images from photos, and we take those photos to the Sectra...
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Loyalty, Product
We have the ability to transfer lab data that is important. But we want to have a more open view so...
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