Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Relationship, Product, Product

Sadly, there are more challenges than positive things going on at the moment and part of the reason...

Feb 2024
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Manager

Relationship, Relationship, Product, Product

One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...

Feb 2024
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Manager

Relationship, Relationship, Operations, Operations

In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...

Feb 2024
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Manager

Product, Product

Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...

Feb 2024
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Manager

Culture, Culture, Value, Value

Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...

Feb 2024
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Manager

Operations, Operations

Sectra’s training varies. We have one person who understands everything and knows the system really...

Feb 2024
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Manager

Value, Value

Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...

Feb 2024
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Manager

Product, Product

I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...

Feb 2024
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Manager

Product, Product

Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...

Feb 2024
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Manager

Relationship, Relationship, Product, Product

The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...

Feb 2024
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Director

Loyalty, Loyalty, Operations, Operations, Product, Product

We have done some upgrades with the PACS that changed the workflow and some integration through the...

Jan 2024
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Director

Loyalty, Loyalty, Product, Product

We use another vendor for taking in images from photos, and we take those photos to the Sectra...

Jan 2024
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Director

Loyalty, Loyalty, Product, Product

We have the ability to transfer lab data that is important. But we want to have a more open view so...

Jan 2024
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CIO

Loyalty, Relationship

We might move away from Sectra, but that would only be for the sake of having one unified system,...

Jan 2024
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CIO

Culture

Sectra showed us a demo of their AI tool at a conference, and we liked it very much. Sectra is...

Jan 2024
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Manager

Operations, Value

Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...

Jan 2024
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Manager

Operations, Product

Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...

Jan 2024
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Manager

Loyalty, Relationship

One of the key reasons we like Sectra is that they have a global presence and are a market leader.

Dec 2023
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Manager

Product

I like the ease of using Sectra PACS.

Dec 2023
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Manager

Product

We would like to see better integration between Sectra PACS and some of our other solutions. For...

Dec 2023
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Manager

Relationship

Sectra provides good support, but they need to do more root-cause analysis for some of the technical...

Dec 2023
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Manager

Product

The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...

Dec 2023
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Manager

Relationship

Logging tickets for the system is too time consuming. We would like the vendor to respond to...

Dec 2023
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Manager

Product

Sectra PACS needs to have integration options with other systems. Right now, it has a separate...

Dec 2023
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Manager

Product

The system's template integrations are exemplary and work very well.

Dec 2023
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Manager

Product

Sectra PACS lacks a keyword search function. That function would be useful for our research.

Dec 2023
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Manager

Relationship, Product

One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...

Dec 2023
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Manager

Product

The system has many flexible configurations. It is usually possible for us to achieve the outcomes...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

One of the good things about Sectra is that they really understand priority issues. However, they...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

We have always been quite happy with the actual service that Sectra delivers. However, I would like...

Dec 2023
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Director

Product

The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...

Dec 2023
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Director

Loyalty, Loyalty

Our core project with Sectra went well. Sectra is a victim of their own success now. They are...

Dec 2023
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Director

Culture, Culture

Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...

Dec 2023
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Director

Relationship, Relationship

Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...

Dec 2023
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Director

Product, Product

Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...

Dec 2023
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Manager

Product

Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...

Dec 2023
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Director

Product, Product

Generally, things are really good with Sectra. Sectra is a good company with a really good product...

Dec 2023
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Director

Product, Product

The only thing that we would like to see the vendor improve in the system would be the anonymization...

Dec 2023
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Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....

Dec 2023
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Manager

Product

Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...

Nov 2023
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Manager

Relationship

The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...

Nov 2023
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Manager

Relationship

The biggest change Sectra could make to improve our experience would be to respond faster to our...

Nov 2023
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Manager

Relationship, Relationship, Product, Product

Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...

Nov 2023
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Manager

Loyalty

We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...

Nov 2023
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Manager

Value

Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....

Nov 2023
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Manager

Loyalty, Value

Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...

Nov 2023
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Manager

Relationship

Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...

Nov 2023
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Manager

Relationship, Product

The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...

Nov 2023
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Manager

Relationship

There have been some recent management changes in our region that Sectra needs to be very careful...

Nov 2023
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Manager

Relationship

For customer support, people call into a team site that someone from Sectra is constantly...

Nov 2023
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Manager

Relationship, Product

Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...

Nov 2023
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Director

Product, Product

Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.

Nov 2023
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Physician

Loyalty, Loyalty, Product, Product

We had frequent outages with the product, and the entire system would slow down. All of our...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

The Sectra team have been very responsive, their go live team was excellent, and their engineers on...

Nov 2023
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Physician

Operations, Operations

We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...

Nov 2023
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Physician

Product, Product

The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...

Nov 2023
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Physician

Operations, Operations

A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

We had a great go-live with the product. However, we had some quality and speed issues at the start...

Nov 2023
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Physician

Relationship, Relationship

The Sectra executive team have been very good. We met with them shortly after we had gone live, and...

Nov 2023
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Analyst/Coordinator

Relationship

Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.

Nov 2023
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Analyst/Coordinator

Relationship

One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...

Nov 2023
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Analyst/Coordinator

Relationship

I wish Sectra would support customer-owned cloud storage.

Nov 2023
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CMIO

Operations, Operations

As with a lot of other deployments, we have had significant networking issues with the product's...

Nov 2023
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CMIO

Product, Product

The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...

Nov 2023
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CMIO

Loyalty, Loyalty, Product, Product

Overall, the system's performance on the cloud has been good, but we are migrating data in the...

Nov 2023
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CMIO

Relationship, Relationship

Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...

Nov 2023
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CMIO

Loyalty, Loyalty, Product, Product

With our previous solution, an ED clinician could write a temporary report about a potential...

Nov 2023
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Director

Product, Product

The product is designed with reporting in mind. We can see from using other products that Sectra has...

Oct 2023
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Director

Product, Product

In terms of the stability of the program, it does quite complex things, but it seems to do them with...

Oct 2023
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Manager

Loyalty

I don't think there were any expectations for Sectra PACS in terms of how it was going to work. I...

Oct 2023
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Manager

Product

In Sectra PACS, we get a lot better functionality for viewing the actual images and transferring...

Oct 2023
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Manager

Relationship

We have an ongoing problem with one particular bug that we have been engaged with Sectra about for a...

Oct 2023
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Manager

Product

One of the frustrations with Sectra PACS is that our RIS and our PACS are separate. We came from an...

Oct 2023
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Director

Product, Product

One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...

Oct 2023
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Director

Product, Product

When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...

Oct 2023
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Manager

Product

Because we are new with the Sectra PACS product, I don't think we have had any new technology rolled...

Oct 2023
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Director

Product, Product

What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...

Oct 2023
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Manager

Loyalty

We would highly recommend Sectra PACS. We feel comfortable with Sectra PACS with other endorsements....

Oct 2023
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Manager

Product

We have been with Sectra for quite a while, and there have been a lot of improvements in the...

Oct 2023
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Director

Product

Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...

Oct 2023
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Director

Relationship

Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...

Oct 2023
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Director

Relationship

There is a person who joined the Sectra team who is really proactive and engaged with our internal...

Oct 2023
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Director

Product

The ease of use of Sectra PACS depends on the end user. We have a different demographic of...

Oct 2023
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Director

Relationship

We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....

Oct 2023
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Director

Operations, Product

Our doctors and radiologists are busy, and the only avenue that they have for educational materials...

Oct 2023
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Manager

Loyalty, Loyalty, Product, Product

There were some new functions that we asked Sectra for, and they implemented them. They implement a...

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations

Sectra has had some growing pains, and they need to improve in their project management and...

Oct 2023
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Manager

Value, Value

Sectra is charging more than they used to. There are some things they used to do for us without...

Oct 2023
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Manager

Operations, Operations

Sectra gives us, as administrators, options for how we want to use the system, and they do not force...

Oct 2023
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Manager

Relationship, Relationship

When we bought Sectra PACS, the vendor said they supported a file that would ensure data...

Oct 2023
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Manager

Operations, Operations

We received a certain amount of training from Sectra during the implementation, but if we want more...

Oct 2023
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Manager

Product, Product

Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...

Oct 2023
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Director

Relationship, Relationship

We have extremely good service management, but Sectra is limited with back-end support at the...

Oct 2023
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Director

Operations, Operations

Sectra could do better with training. Sectra’s training is good, but I think most of our end users...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Sectra is obviously very busy in the marketplace. They have been deploying quite a lot, and they...

Oct 2023
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Director

Relationship, Relationship

The thing I like the most about the product is that it is extremely good. I think Sectra is doing...

Oct 2023
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Manager

Relationship, Relationship

The staff is approachable and helpful.

Oct 2023
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Manager

Product, Product

The end users like Sectra PACS. The radiologists seem happy when the product performance is good.

Oct 2023
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Manager

Relationship, Relationship, Product, Product

Overall, we like Sectra PACS, but we have had some issues lately, and it has taken some time to get...

Oct 2023
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Manager

Product, Product

The PACS administrator portion for Sectra PACS is much harder to use and requires more work than our...

Oct 2023
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Manager

Product, Product

It would be nice if we had a separate silo for images from Sectra Image Exchange Portal.

Oct 2023
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Manager

Relationship, Relationship, Product, Product

The only thing that slightly complicates and confuses things with Sectra is that they operate a...

Oct 2023
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Manager

Loyalty, Loyalty

All of our turnarounds with Sectra are within the defined SLA, but if they could turn things around...

Oct 2023
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Manager

Loyalty, Loyalty

I would buy Sectra PACS again. There has been a massive change at the hospital recently; we have...

Oct 2023
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Manager

Culture, Culture

With Sectra, most costs fall under the terms of service. We might make the odd request that is...

Oct 2023
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Manager

Relationship, Relationship

I am a big fan of the relationship with Sectra. There is a very positive can-do attitude in my...

Oct 2023
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Manager

Relationship, Relationship

Sectra will bring in resources from not only their team here but from other countries. They bring in...

Oct 2023
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Manager

Relationship, Relationship

We would like Sectra to add more support engineers over the next year. We want more proactive...

Oct 2023
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Manager

Product, Product

Sectra PACS is an excellent, powerful PACS. We like how easy it is to use. It is a best-of-breed solution....

Oct 2023
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Manager

Product, Product

The biggest opportunity to improve the product is its ability to ingest more ologies. I guess the...

Oct 2023
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Manager

Relationship, Relationship

We are really happy Sectra customers. Things have been fantastic. We have great workflows and solid...

Oct 2023
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Manager

Loyalty, Loyalty, Product, Product

We have had no downtime with Sectra PACS. It is a great system, and we get well looked after by...

Oct 2023
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Manager

Culture, Culture, Relationship, Relationship

Whether Sectra keeps all their promises is a hard question. Of course, there have been some...

Oct 2023
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Manager

Culture, Culture, Product, Product

We don't have any issues with Sectra PACS. It works as promoted. That is good.

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations

Sectra could have a more active role in implementations. They are now stepping back and saying that...

Oct 2023
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Manager

Culture, Culture, Value, Value

Sectra has always been very good at keeping us on the leading edge of their releases at no charge....

Oct 2023
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Manager

Relationship, Relationship

All of our service delivery managers have been excellent; we just don't seem to keep the same one...

Oct 2023
||
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Manager

Operations, Operations

The vendor's training isn't working perfectly. One big change is that Sectra has moved to...

Oct 2023
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Manager

Relationship, Relationship

Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...

Oct 2023
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CMIO

Relationship, Relationship, Operations, Operations

Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...

Oct 2023
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CIO

Value

Sectra doesn’t charge me for any project management stuff, but I am paying a lot of money, so that...

Sep 2023
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CIO

Loyalty, Value

Sectra PACS has been working great. Right now, we have to add more licenses because we are growing....

Sep 2023
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CIO

Relationship, Operations

We have a local representative from Sectra, and we work directly with them; that person has been...

Sep 2023
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VP/Other Executive

Relationship

We like how responsive Sectra is to our needs and input. When we first went live with their system,...

Sep 2023
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VP/Other Executive

Operations

Sectra trains our PACS administrator, and our PACS administrator is supposed to train us. The vendor...

Sep 2023
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VP/Other Executive

Culture, Value

In terms of PACS on the census side, we had a decrease in volume after the first year or two, so we...

Sep 2023
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VP/Other Executive

Relationship

We use several PACS, and Sectra PACS is the best one out of all of those. We like how the vendor is...

Sep 2023
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Director

Product, Product

Things with Sectra have been fine. We have a single instance in most regions, so we can see imaging...

Sep 2023
||
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Director

Culture, Culture, Product, Product

In terms of imaging, the product works really well. It is very easy to view the images and have a...

Sep 2023
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Director

Operations, Operations

We don't really need training. When we did implement the product, the vendor set up loads of...

Sep 2023
||
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Manager

Culture

Sectra has fixed their pricing model. They used to have a lot of licensing costs, but they have...

Aug 2023
||
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Manager

Relationship

Sectra has excellent service and support, and the application is intuitive and user friendly. Things...

Aug 2023
||
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Director

Loyalty, Loyalty, Product, Product

The big areas of opportunity for Sectra are AI solutions and developing a more dynamic workflow. I...

Aug 2023
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Director

Relationship, Relationship

Sectra is pretty good with proactivity. A lot of things are managed through the vendor’s central...

Aug 2023
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Director

Value, Value

We have probably seen performance improvement in the reporting, and we are getting a fair amount of...

Aug 2023
||
(0)
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Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

We were specifically looking to purchase a solution that would enable us to work as a region. Sectra...

Aug 2023
||
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Director

Loyalty, Loyalty, Product, Product

I would definitely buy Sectra PACS again because I was part of the procurement for it. We spent a...

Aug 2023
||
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Director

Value, Value

As far as costs go, Sectra doesn’t seem to ask for a lot, but we purchased quite a lot up front in...

Aug 2023
||
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Director

Product, Product

Sectra is pretty good with integration. Since we bought an enterprise-wide PACS, most of my...

Aug 2023
||
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Director

Product, Product

Sectra PACS is pretty strong actually, but there are some bits of the solution that are not very...

Aug 2023
||
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Director

Relationship, Relationship

Sectra has been hugely better than our previous vendor. There is more that Sectra can do to make the...

Aug 2023
||
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Manager

Relationship, Relationship

Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...

Aug 2023
||
(0)
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Manager

Operations, Operations, Product, Product

Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...

Aug 2023
||
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Manager

Relationship, Relationship

Sectra could make more active use of our user group. It is now almost extinct. There are many good...

Aug 2023
||
(0)
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Manager

Relationship, Relationship

The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...

Aug 2023
||
(0)
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Director

Product, Product

Sectra PACS' greatest strength is that it is reliable and has no downtime.

Jun 2023
||
(0)
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Director

Relationship, Relationship

Sectra could provide each customer with a customer number so that when the customer contacts the...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Culture

Sectra could improve my customer experience around the high costs of maintenance contracts. I would...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

The strong points are the vendor's support and the functionality of their PACS application.

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product

One of the things that I like the most about Sectra PACS is how robust and efficient the system is.

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Sectra needs to invest more in statistics, business intelligence, and artificial intelligence to...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product

The ease of use is what I like most about the product. The product's greatest strength is the...

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product

The vendor could improve the product by incorporating more post-processing tools and by making the...

Jun 2023
||
(0)
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Director

Relationship, Relationship

One of the vendor's strengths is problem resolution.

Jun 2023
||
(0)
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Director

Product, Product

The EMR's ease of use is one of the things that I like the most about the product.

Jun 2023
||
(0)
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Director

Culture, Culture

The vendor could improve the product around new contract maintenance.

Jun 2023
||
(0)
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Director

Culture, Culture, Relationship, Relationship

The vendor needs to be better at showing the road map, product enhancements, and new products and proposals....

Jun 2023
||
(0)
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Analyst/Coordinator

Product, Product

A strength of the product is the integration of post-processing tools. The system is also easy to...

Jun 2023
||
(0)
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Manager

Operations, Product

We have gone through many upgrades in the past couple of years, and we have had zero issues. We have...

Jun 2023
||
(0)
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Manager

Product

Sectra PACS is relatively intuitive. I have nothing but good things to say for Sectra.

Jun 2023
||
(0)
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Manager

Relationship

Every time we have to call Sectra, they are quite responsive.

Jun 2023
||
(0)
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Physician

Product, Product

Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...

Jun 2023
||
(0)
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Physician

Relationship, Relationship

Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...

Jun 2023
||
(0)
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Physician

Product, Product

When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...

Jun 2023
||
(0)
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Physician

Product, Product, Value, Value

We have integrated applications from other vendors into Sectra PACS, and I think integration is one...

Jun 2023
||
(0)
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Physician

Relationship, Relationship, Operations, Operations

The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...

Jun 2023
||
(0)
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Physician

Product, Product

I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...

Jun 2023
||
(0)
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Physician

Product, Product

Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...

Jun 2023
||
(0)
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Manager

Relationship, Operations

The vendor's customer service and training are exceptional. They have great response times, and the...

Jun 2023
||
(0)
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Manager

Operations, Operations, Product, Product

Sectra PACS is quite intuitive. We have had the system for a long time, so we don't need a lot of...

May 2023
||
(0)
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Manager

Relationship, Relationship

One positive with Sectra is their service desk team. When I call, email, or contact the vendor about...

May 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship, Value, Value

When I have questions or ask the vendor whether they can resolve some issues for us, the vendor...

May 2023
||
(0)
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Manager

Relationship, Relationship

The way Sectra handles things and the way they evolve is completely on point. I have read a few...

May 2023
||
(0)
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Manager

Product

Overall, the Sectra product is great. There are certain components of the product that have a lot of...

May 2023
||
(0)
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Manager

Relationship

Sectra has improved their ticket support. They used to attend to tickets less urgently. Sectra...

May 2023
||
(0)
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Manager

Product

I would love to see a few items for which we requested technical changes to improve the workflow in...

May 2023
||
(0)
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Manager

Culture, Product

I would buy Sectra PACS again with a few disclaimers. One classic example is a specialty package....

May 2023
||
(0)
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Manager

Product

Sectra offers upgrades that introduce new functionality every year. Some of them are good, and some...

May 2023
||
(0)
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Manager

Loyalty

Sectra told us that automatically attaching images to an email would be simple, but it is not that...

May 2023
||
(0)
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Manager

Relationship

Sectra has done internal restructuring and education for their product. Also, their main phone line...

May 2023
||
(0)
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Manager

Value

Sectra PACS is a cloud-based solution, and I think we get our money's worth.

May 2023
||
(0)
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Manager

Product

Generally, the end users have been happy with Sectra. One of the things that was flagged on a state...

May 2023
||
(0)
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Manager

Product, Product

Sectra PACS is a very mature product and has all the new features.

May 2023
||
(0)
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Manager

Relationship, Relationship

We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....

May 2023
||
(0)
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Manager

Relationship, Relationship

Sectra’s support website is very good. We can get all the information that we want without needing...

May 2023
||
(0)
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Manager

Operations, Operations

Sectra has a very extensive teaching portal where they provide an online course.

May 2023
||
(0)
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Manager

Relationship, Relationship

We had a big project with Sectra, and we had serious problems with reaching them and solving the...

May 2023
||
(0)
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Manager

Relationship, Relationship

Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...

May 2023
||
(0)
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Physician

Product, Product

Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...

May 2023
||
(0)
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Manager

Product, Product

Sectra PACS is a very good, stable product. In the last few years that we have been using Sectra...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

The vendor does well with preparing for everything before they put their products on the market....

Apr 2023
||
(0)
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Manager

Product, Product

Sectra PACS is a really stable product. It is not difficult for us as system administrators to...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

The support with Sectra can be difficult as it can fluctuate depending on what is happening with the...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

I like the flexibility of the worklists in the product. They are easy to set up, and that is an area...

Apr 2023
||
(0)
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Manager

Relationship

The vendor’s support was getting worse for a couple of years, but the support has been improving...

Apr 2023
||
(0)
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Manager

Operations

During our implementation, we were very reliant on one engineer who was the expert for our system,...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

We will be upgrading to a different Sectra system. That will be exciting for us. That upgrade will...

Apr 2023
||
(0)
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Manager

Product, Product

One thing that Sectra isn't quite good at is handling DICOM-instructed reports. The system isn't...

Apr 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship

Sectra tries hard to keep their promises. It isn't Sectra's fault that we have a lack of...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Things have been going well with Sectra. We are trying to get the system going in our organization,...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Operations, Operations

Every year, we upgrade to the latest version of Sectra PACS, and the product works. We haven't...

Apr 2023
||
(0)
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Director

Operations, Operations, Product, Product

Sectra is making a lot of enhancements to the product, but they have so many functionalities that it...

Apr 2023
||
(0)
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Director

Relationship, Relationship

Sectra doesn't leave us alone, and that is a good thing. They are persistent. I couldn't ask them...

Apr 2023
||
(0)
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Director

Culture, Culture, Loyalty, Loyalty

Sectra One is a good concept. The problem is that we have no choice. We cannot continue with our...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Sectra seems to have become a little more strict nowadays with planning and with getting changes...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

I would love to see even greater interoperability with Sectra PACS and more integration...

Apr 2023
||
(0)
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Physician

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Technically, the product is very good. Sectra still seeks to be reasonable. That directly contrasts...

Apr 2023
||
(0)
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CIO

Loyalty

Things are going much better with Sectra PACS than they were. We are finally happy. We were...

Apr 2023
||
(0)
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CIO

Product

With Sectra PACS, we have integration with our EMR.

Apr 2023
||
(0)
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CIO

Relationship

The support team had lots of complaints about us being on the old version of the platform. We were...

Apr 2023
||
(0)
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CIO

Loyalty

We are thinking that we may replace Sectra PACS. If we replace Sectra PACS, it will be to unify our...

Apr 2023
||
(0)
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CIO

Relationship

Sectra is actually with a very weak intermediary company in our region. Sectra’s competitor has a...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Sectra definitely needs to focus on support. For the first couple of years, the support quality was...

Mar 2023
||
(0)
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Manager

Relationship, Relationship

Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...

Mar 2023
||
(0)
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Manager

Product, Product

We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...

Mar 2023
||
(0)
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Manager

Culture, Culture, Operations, Operations

Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...

Mar 2023
||
(0)
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Manager

Loyalty, Loyalty

100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...

Mar 2023
||
(0)
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Manager

Relationship, Relationship, Value, Value

I would tell others looking at this solution to go for it. Customers need to make sure to detail...

Mar 2023
||
(0)
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Manager

Loyalty, Loyalty

We wanted Sectra PACS because we wanted to move away from having lots of different storage...

Mar 2023
||
(0)
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Manager

Operations, Operations, Product, Product

The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...

Mar 2023
||
(0)
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Manager

Operations, Operations

In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...

Mar 2023
||
(0)
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Manager

Relationship, Relationship, Operations, Operations

Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...

Mar 2023
||
(0)
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Manager

Relationship, Relationship

Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...

Mar 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

Sectra PACS is not as easy to use as another solution because there is no graphical display of the...

Mar 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

We had an upgrade, which had a lot of useful features that had been added. We are still working...

Mar 2023
||
(0)
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