Sectra PACS (Global) Commentary
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
Login or Create an Account to see details.
Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
Login or Create an Account to see details.
Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
Login or Create an Account to see details.
Product
If there is a new version of the product, I want to try it.
Login or Create an Account to see details.
Product
What I like most about the system is its ease of use; however, it has some shortcomings.
Login or Create an Account to see details.
Relationship, Product
In terms of opportunities, all my problems can be reported, but some issues cannot be solved.
Login or Create an Account to see details.
Product
The system's strength is the fact that it is used in most centers.
Login or Create an Account to see details.
Culture, Relationship
Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...
Login or Create an Account to see details.
Relationship
Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...
Login or Create an Account to see details.
Product
There are one or two special applications. I do a lot of cardiac things, and those things aren't...
Login or Create an Account to see details.
Value
We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...
Login or Create an Account to see details.
Relationship, Operations
Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...
Login or Create an Account to see details.
Relationship
The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...
Login or Create an Account to see details.
Relationship, Product
I don't think there is a lot of negative feedback for Sectra. They have so many positive things....
Login or Create an Account to see details.
Culture, Loyalty, Relationship
There was one aspect that Sectra worked on that we complained about, and that was voice recognition....
Login or Create an Account to see details.
Operations
We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...
Login or Create an Account to see details.
Loyalty
We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...
Login or Create an Account to see details.
Operations
A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...
Login or Create an Account to see details.
Relationship
Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...
Login or Create an Account to see details.
Loyalty, Product
The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...
Login or Create an Account to see details.
Relationship, Operations
Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...
Login or Create an Account to see details.
Relationship
Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...
Login or Create an Account to see details.
Relationship
Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...
Login or Create an Account to see details.
Product
One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...
Login or Create an Account to see details.
Relationship
Our customer success manager and the regional lead are really nice. If we shout loud enough, they...
Login or Create an Account to see details.
Relationship
In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...
Login or Create an Account to see details.
Product
There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...
Login or Create an Account to see details.
Relationship, Product
The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....
Login or Create an Account to see details.
Relationship, Product
I really like the fact that as a user, I can configure worklists. I love the reporting templates and...
Login or Create an Account to see details.
Product
The product is working fine. There are a few issues. We just had an upgrade, and there are a few...
Login or Create an Account to see details.
Relationship
Personally, I would buy Sectra PACS again because it has been really easy on the admin side....
Login or Create an Account to see details.
Loyalty, Relationship
We still have some needs from the research department because there are things that they can't do...
Login or Create an Account to see details.
Relationship, Operations
There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....
Login or Create an Account to see details.
Relationship
Sectra tries to keep a high standard with their customer service. I think they will keep trying to...
Login or Create an Account to see details.
Operations
Sectra’s training is really good. They have online platforms and videos. We had really good training...
Login or Create an Account to see details.
Operations
The implementation of the solution took a while. When we did our implementation, even though the...
Login or Create an Account to see details.
Value
For me personally, I would say we got our money's worth. Compared to how it was with our previous...
Login or Create an Account to see details.
Product
In terms of the product, the range of things we can do with Sectra PACS and the configurability of...
Login or Create an Account to see details.
Product
We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...
Login or Create an Account to see details.
Relationship
Sectra is always developing stuff. They are very responsive to our requests as an organization....
Login or Create an Account to see details.
Relationship
I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...
Login or Create an Account to see details.
Operations
To increase the ease of use, Sectra could do interactive training. That is something they are...
Login or Create an Account to see details.
Relationship
Sectra's support people are very good. They trace us if we put in a call. There have been two or...
Login or Create an Account to see details.
Operations, Product
We just had an upgrade, and that went very well. With integration, we actually didn't push to the...
Login or Create an Account to see details.
Value
We are paying for software, and it costs a big amount of money. Sectra provides what they offer....
Login or Create an Account to see details.
Relationship, Product
There is Sectra’s monitoring system and email communications when a server is down or something, but...
Login or Create an Account to see details.
Product
The overall experience is okay for the users. The layout is fantastic, and people can easily...
Login or Create an Account to see details.
Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
Login or Create an Account to see details.
Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
Login or Create an Account to see details.
Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
Login or Create an Account to see details.
Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
Login or Create an Account to see details.
Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
Login or Create an Account to see details.
Product
One change Sectra could make to improve our experience is with the interface.
Login or Create an Account to see details.
Product
Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...
Login or Create an Account to see details.
Product
Sectra PACS is basically the same today as it was when it was installed years ago; there are just...
Login or Create an Account to see details.
Operations
One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...
Login or Create an Account to see details.
Relationship, Value
The thing that I like the most about Sectra's proactivity in relation to their support is that the...
Login or Create an Account to see details.
Relationship, Operations
Sectra is a company that cares about their customers, the stability of their customers' situations,...
Login or Create an Account to see details.
Product
From the point of view of log accessibility, especially with legal compliance, the vendor has...
Login or Create an Account to see details.
Loyalty
I don't have any complaints about the system. People like the product. I anticipate that we will...
Login or Create an Account to see details.
Culture, Value
In terms of costs and what functionality is out there, the system is very good.
Login or Create an Account to see details.
Product, Value
For stability, we have been able to greatly reduce space in terms of image archiving and providing...
Login or Create an Account to see details.
Product
I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...
Login or Create an Account to see details.
Operations
Sectra’s training is not that good. The biggest problem that I see with it is when we do an upgrade,...
Login or Create an Account to see details.
Product
The latest upgrade that we did for Sectra PACS was improved in stability and performance. That also...
Login or Create an Account to see details.
Product
Sectra will say that the end users are good. From a clinician standpoint, I know that end users...
Login or Create an Account to see details.
Relationship
We did have a conflict with Sectra in the past. There has been a huge improvement in their way of...
Login or Create an Account to see details.
Product
I would like more user-friendly comparison tools for specialty imaging. Additionally, when searching...
Login or Create an Account to see details.
Product
Sectra's biggest strengths are that the product is multifunctional, that the product has...
Login or Create an Account to see details.
Product
I like that Sectra PACS is very practical, but Sectra could use AI more.
Login or Create an Account to see details.
Relationship
Sectra's biggest strength is they pay attention to the demands of the radiologists.
Login or Create an Account to see details.
Loyalty, Product
We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...
Login or Create an Account to see details.
Relationship
For us, the support is really extraordinary.
Login or Create an Account to see details.
Loyalty
We actually evaluated many different versions of PACS solutions, and one key feature that we were...
Login or Create an Account to see details.
Product
The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...
Login or Create an Account to see details.
Relationship, Product, Value
Sectra's biggest opportunity to improve is in reducing lag time in the product.
Login or Create an Account to see details.
Product
The product is stable and easy to use. Sectra's strengths are the product's configurability and the...
Login or Create an Account to see details.
Relationship
Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...
Login or Create an Account to see details.
Product
What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...
Login or Create an Account to see details.
Relationship
I don't have complaints about Sectra's work because they are a reference in terms of support. When I...
Login or Create an Account to see details.
Product
Sectra could improve UI features and add new functionality to address specialties.
Login or Create an Account to see details.
Product
I like that the product is patient-centric and fit for its purpose.
Login or Create an Account to see details.
Product
Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...
Login or Create an Account to see details.
Relationship, Product
Sectra's strengths are their innovation and R&D and that they are a market leader.
Login or Create an Account to see details.
Relationship, Operations
Sectra should have a dedicated person assigned to my site. The initial communication regarding the...
Login or Create an Account to see details.
Relationship
Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...
Login or Create an Account to see details.
Relationship
Sectra's strength is that they are a large organization with a large support team.
Login or Create an Account to see details.
Relationship, Operations
Sectra does the function implementation well, although they have stopped supporting hardware because...
Login or Create an Account to see details.
Operations
Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...
Login or Create an Account to see details.
Product
Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...
Login or Create an Account to see details.
Product
The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...
Login or Create an Account to see details.
Product
Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...
Login or Create an Account to see details.
Loyalty, Value
The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...
Login or Create an Account to see details.
Product
I like the functionality, availability, and support of Sectra PACS.
Login or Create an Account to see details.
Value
The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...
Login or Create an Account to see details.
Relationship
Sectra's greatest strengths are product functionality, availability, and knowledgeable support...
Login or Create an Account to see details.
Relationship, Product
Two changes Sectra can make to improve the customer experience are providing a user access portal or...
Login or Create an Account to see details.
Culture, Value
Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...
Login or Create an Account to see details.
Operations
Sectra's training could maybe be more about the practical part. For example, a technical training...
Login or Create an Account to see details.
Value
It is evident that in the next versions of Sectra PACS, some things could be improved, but...
Login or Create an Account to see details.
Relationship
The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...
Login or Create an Account to see details.
Relationship
Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...
Login or Create an Account to see details.
Product
The thing I like most about the product is that it is a reliable product that fulfills its purpose.
Login or Create an Account to see details.
Product
I think the annual upgrades could help improve the product more.
Login or Create an Account to see details.
Relationship
The supplier's greatest strengths are their commitment, quality, and technical capacity.
Login or Create an Account to see details.
Relationship
I wouldn't say there is anything the vendor could do to improve my experience. I would just like...
Login or Create an Account to see details.
Product
Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...
Login or Create an Account to see details.
Loyalty, Product
There is probably a conversation for Sectra to have with the healthcare world regarding the fact...
Login or Create an Account to see details.
Loyalty, Product
Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...
Login or Create an Account to see details.
Product
While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...
Login or Create an Account to see details.
Product
Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...
Login or Create an Account to see details.
Relationship
Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...
Login or Create an Account to see details.
Product
The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...
Login or Create an Account to see details.
Product
The vendor could make the system more simplified and could check previously logged tickets.
Login or Create an Account to see details.
Relationship
The vendor's biggest strength is their great support.
Login or Create an Account to see details.
Loyalty, Product
I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...
Login or Create an Account to see details.
Loyalty, Product
Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...
Login or Create an Account to see details.
Operations, Product
For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...
Login or Create an Account to see details.
Product
We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...
Login or Create an Account to see details.
Product
I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...
Login or Create an Account to see details.
Relationship
The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement involves its connection to teleinformatics...
Login or Create an Account to see details.
Relationship, Product
The biggest opportunity to improve would be more frequent updates.
Login or Create an Account to see details.
Product
The biggest strengths are the dependability and simplicity. I like the speed and performance.
Login or Create an Account to see details.
Product
Sectra's biggest strength is that their system is intuitive.
Login or Create an Account to see details.
Relationship
Some changes Sectra could make to improve my experience would be having direct engagement and early...
Login or Create an Account to see details.
Product
I am perfectly happy with Sectra.
Login or Create an Account to see details.
Product
The provider's greatest strengths are the product's stability and intuitive operation.
Login or Create an Account to see details.
Product
I really like the intuitive operation and the ability to create dynamic and static worklists.
Login or Create an Account to see details.
Loyalty
One of the main reasons that we picked Sectra back in the day was that they had a solution for...
Login or Create an Account to see details.
Relationship
Sectra is very responsive. It is rare that the system goes down, but when it does, the vendor is...
Login or Create an Account to see details.
Relationship, Product
Sectra has continued to improve their product. They keep us on an update cycle where we get a new...
Login or Create an Account to see details.
Relationship
We don't have a direct connection with Sectra, but through our local distributor, we have a great...
Login or Create an Account to see details.
Product
The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...
Login or Create an Account to see details.
Product
Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...
Login or Create an Account to see details.
Product
In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...
Login or Create an Account to see details.
Relationship
To improve my customer experience, Sectra could increase proactive error detection, but that is not...
Login or Create an Account to see details.
Product
Sectra has some options for improvements concerning the reading and visibility options included in...
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement is monitoring and logging.
Login or Create an Account to see details.
Product
Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...
Login or Create an Account to see details.
Relationship, Product
Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...
Login or Create an Account to see details.
Product
Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...
Login or Create an Account to see details.
Operations
Our experience with Sectra has been quite refreshing. From the beginning of the process through the...
Login or Create an Account to see details.
Relationship
Sectra PACS has been great. We have had some challenges, but they weren't because of the...
Login or Create an Account to see details.
Loyalty, Product
With Sectra one of the things that I really appreciate is their ability to evolve and adapt. So with...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Sectra PACS works very well. One of the things that stood out to our IT department was Sectra's...
Login or Create an Account to see details.
Relationship, Operations
I feel I had a good relationship with our previous vendor and their availability and whatnot. But I...
Login or Create an Account to see details.
Product
I am probably being overly critical, but we do a peer-review process with our radiologists, and the...
Login or Create an Account to see details.
Relationship
Sectra’s online picketing system also includes the ability to submit new ideas. And Sectra doesn't...
Login or Create an Account to see details.
Relationship
Sectra has a monitoring solution that we have access to. We get access to their monitoring tool that...
Login or Create an Account to see details.
Relationship
Sectra’s executive involvement has been excellent, I have had conversations with the original...
Login or Create an Account to see details.
Relationship
Because of the advent of our regular governance meetings, Sectra doesn’t hide behind anything. If...
Login or Create an Account to see details.
Relationship
I brag about Sectra to others as much as I possibly can.
Login or Create an Account to see details.
Loyalty
Sectra’s payment model is subscription-based, and it has been great. I found in the past that we...
Login or Create an Account to see details.
Relationship
Sectra set up silos, so we have access to our own silo team within Sectra that we have regular...
Login or Create an Account to see details.
Operations
One of my previous issues with Sectra was documentation, and they have definitely upped their game...
Login or Create an Account to see details.
Relationship
Sectra doesn’t just hire anybody. They hire the right people. And sometimes that takes time. So I...
Login or Create an Account to see details.
Relationship
The vendor could improve their customer engagement. They are growing exponentially, so they need to...
Login or Create an Account to see details.
Culture, Value
One of my previous negatives about Sectra was that we couldn't afford some of their other products,...
Login or Create an Account to see details.
Operations, Product
I train every new physician who walks into the building, regardless of their specialty. And so many...
Login or Create an Account to see details.
Loyalty
We decided to select Sectra PACS because the vendor’s demos were all very good, and there were...
Login or Create an Account to see details.
Product
Sectra PACS has some nice vessel analysis that is built in. Sectra PACS is not as sophisticated as...
Login or Create an Account to see details.
Operations
The installation of Sectra PACS was flawless. That was quite incredible because I have done other...
Login or Create an Account to see details.
Relationship
The challenges that we see with Sectra are fairly minor. Sectra sells a lot in our market, and they...
Login or Create an Account to see details.
Product
I’m very happy with Sectra PACS. There is a lot of thought behind the tool in the user interface, in...
Login or Create an Account to see details.
Relationship, Product
Sectra had some forms that we could adapt to our purposes, but I was a little disappointed that they...
Login or Create an Account to see details.
Value
Sectra has something called AI Amplifier Server that we can get. They offer a couple of different...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Our experience with Sectra has been very good, basically excellent, and that is probably informed by...
Login or Create an Account to see details.
Relationship
Sectra is overall much more responsive to any questions or concerns compared to previous vendors we...
Login or Create an Account to see details.
Operations
Sectra was very good with the implementation. Overall, I have no real concerns with Sectra. My...
Login or Create an Account to see details.
Operations
We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...
Login or Create an Account to see details.
Product
Sectra's PACS is modern software that is very open in terms of connectivity and communication with...
Login or Create an Account to see details.
Loyalty, Relationship, Product, Value
Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...
Login or Create an Account to see details.
Product
We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...
Login or Create an Account to see details.
Relationship
Sectra is constantly developing the main software, and we see that. We have been live for a few...
Login or Create an Account to see details.
Relationship
We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...
Login or Create an Account to see details.
Relationship
Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...
Login or Create an Account to see details.
Loyalty, Product
There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...
Login or Create an Account to see details.
Value
Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...
Login or Create an Account to see details.
Product
We do a lot of business intelligence, and with structural reporting, if we know what the report is...
Login or Create an Account to see details.
Culture, Relationship, Operations
We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...
Login or Create an Account to see details.
Relationship
Sectra is a bit of a victim of their own success right now. Their service team has not kept up with...
Login or Create an Account to see details.
Relationship
Sectra has a team of people that we can call, and they will assign a primary person and a couple of...
Login or Create an Account to see details.
Relationship
There have been a few times that Sectra PACS has been down, and there is an international, 24-hour...
Login or Create an Account to see details.
Value
I have been doing this for years with a lot of different vendors, and I have never met an...
Login or Create an Account to see details.
Value
I find Sectra’s costs and practices infuriating. They changed a couple of years ago to Sectra One....
Login or Create an Account to see details.
Product
Everybody is generally happy with Sectra PACS as a product.
Login or Create an Account to see details.
Loyalty
We just put some new hardware in for Sectra PACS, but I’m going to be strongly suggesting at the end...
Login or Create an Account to see details.
Product
I’m a little jaded about Sectra’s product. Its search capabilities are terrible, but it has...
Login or Create an Account to see details.
Relationship
I have never talked to Sectra's executives. They don’t call me and ask how things are going.
Login or Create an Account to see details.
Relationship
We have done an upgrade with Sectra, and they are super organized. They get things done. They are...
Login or Create an Account to see details.
Relationship
All the staff members and radiologists are very happy since we switched to Sectra PACS. Sectra has a...
Login or Create an Account to see details.
Relationship, Operations
Sectra is always willing to listen to what the client is looking for and try to build it into their...
Login or Create an Account to see details.
Culture, Product
Sectra does try their very best to make integration work, but there are often limitations depending...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are at the forefront and always looking for new features. What we would like to see is the...
Login or Create an Account to see details.
Relationship
Sectra's customer service model is excellent. Anytime there is a ticket or we have a question, the...
Login or Create an Account to see details.
Operations
Recently, Sectra implemented a new training for on-site PACS admins. In that training, the vendor...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Sectra is a very forward-looking organization. There are some features that we want in the system...
Login or Create an Account to see details.
Relationship, Operations
At our last meeting with Sectra, the things we brought forward at our previous meetings still hadn't...
Login or Create an Account to see details.
Relationship
Even though Sectra has grown exponentially over the last few years, their community and...
Login or Create an Account to see details.
Operations
Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...
Login or Create an Account to see details.
Culture, Relationship
We have been able to meet in the middle with Sectra as we have had a lot of discussions about...
Login or Create an Account to see details.
Relationship
We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...
Login or Create an Account to see details.
Product
Perfection doesn't exist. If perfection existed, everyone would be on the same system. Sectra PACS...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I like Sectra. I find them to be a very engaged company, and I have dealt with so many vendors over...
Login or Create an Account to see details.
Value
Sectra PACS is not cheap. The price is on the higher end, but we get what we pay for. We have to...
Login or Create an Account to see details.
Loyalty
There is some new functionality coming to Sectra PACS that we are going to embrace. Sectra PACS will...
Login or Create an Account to see details.
Relationship
Sectra could improve my customer experience by making volumetric measurements easier.
Login or Create an Account to see details.
Relationship, Product
Sectra's biggest opportunity for product improvement would be automating report writing so that we...
Login or Create an Account to see details.
Product
I most like that Sectra PACS is user friendly.
Login or Create an Account to see details.
Relationship
Sectra's biggest strengths are working efficiently, having support available 24/7, and having a very...
Login or Create an Account to see details.
Product
The vendor's biggest strength is their product.
Login or Create an Account to see details.
Product
I most like that the product is user friendly and reliable.
Login or Create an Account to see details.
Product
The cardiology module in the product could be improved, and we would like Sectra to integrate voice...
Login or Create an Account to see details.
Relationship, Product
Sectra's biggest strength is their fast response to client requests. I like that the product is easy...
Login or Create an Account to see details.
Operations, Product
The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...
Login or Create an Account to see details.
Relationship
One of Sectra's biggest strengths is their technical help.
Login or Create an Account to see details.
Product
The biggest improvement we would like to see is a voice recognition system for our language.
Login or Create an Account to see details.
Product
I like the reliability of Sectra PACS.
Login or Create an Account to see details.
Relationship
If the vendor were to make changes to improve my experience as a customer, they could have advanced...
Login or Create an Account to see details.
Relationship
Even though Sectra has above-average service quality, they don't keep their promises, and that puts...
Login or Create an Account to see details.
Relationship, Product
To improve my experience as a customer, Sectra could solve problems such as assigning images on the...
Login or Create an Account to see details.
Product
I like that post-process operations can be done through Sectra PACS.
Login or Create an Account to see details.
Relationship
Sectra's technical team in our country is generally reachable and can solve problems, but the...
Login or Create an Account to see details.
Relationship
One of Sectra's biggest strengths is fast technical service support.
Login or Create an Account to see details.
Relationship, Product
One way Sectra PACS can improve is by evaluating our demands; Sectra's main center is not very...
Login or Create an Account to see details.
Relationship, Operations
Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...
Login or Create an Account to see details.
Product
Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...
Login or Create an Account to see details.
Loyalty
With Sectra PACS, we are looking for more within the workflow and analytics perspective. We have...
Login or Create an Account to see details.
Relationship
Our struggles with Sectra’s support are due to growing pains. We previously had pretty good support,...
Login or Create an Account to see details.
Relationship
We would like Sectra to be proactive. Our monitoring systems usually detect when there is an issue,...
Login or Create an Account to see details.
Relationship
Sectra has excellent support, and I like the ease of configuration in the product.
Login or Create an Account to see details.
Product
The things I like most about the product are its ease of use and interoperability.
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement is AI.
Login or Create an Account to see details.
Relationship
The vendor's biggest strength is they know their space.
Login or Create an Account to see details.
Operations
Sectra's implementations are straightforward. We have never had an issue, concern, or problem with...
Login or Create an Account to see details.
Relationship
I haven't had any concerns about the vendor, and they haven't failed on any of their promises. The...
Login or Create an Account to see details.
Operations, Product
Sectra PACS is really intuitive and easy to use. I haven't been trained on it, but I can do...
Login or Create an Account to see details.
Culture, Value
Sectra introduces new things every other year that users can purchase as add-ons. The vendor is very...
Login or Create an Account to see details.
Relationship
Sectra is proactive. They monitor all of our systems. We actually trip the vendor up sometimes when...
Login or Create an Account to see details.
Loyalty, Product
I was very glad when the hospitals in this region went for Sectra PACS because I had previous...
Login or Create an Account to see details.
Relationship
Whenever I have been in contact with the vendor's support team, they have always been eager to help,...
Login or Create an Account to see details.
Product
Sectra PACS has integration with several programs, and it seems to be working very well. It is...
Login or Create an Account to see details.
Relationship, Product
The product just has small issues, which are very specific, strange things that sometimes affect...
Login or Create an Account to see details.
Relationship
We wanted a very engaged and enabling supplier who understood our needs.
Login or Create an Account to see details.
Relationship, Product
I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...
Login or Create an Account to see details.
Relationship, Operations
Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...
Login or Create an Account to see details.
Culture
So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...
Login or Create an Account to see details.
Relationship
Sectra is good on two levels. The company and the product are good. The feedback when we have issues...
Login or Create an Account to see details.
Loyalty, Operations
We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...
Login or Create an Account to see details.
Product
We have moved to integrated speech software and gotten rid of our external speech application. So...
Login or Create an Account to see details.
Relationship
We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...
Login or Create an Account to see details.
Relationship
We have regular meetings with the service team at a higher level than just the district level. The...
Login or Create an Account to see details.
Product
I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...
Login or Create an Account to see details.
Operations
As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...
Login or Create an Account to see details.
Operations, Product
There are so many choices and configurations we can do in Sectra PACS. I can configure things the...
Login or Create an Account to see details.
Relationship, Operations
Before we had the product in our hands, when we were configuring it and then during the subsequent...
Login or Create an Account to see details.
Loyalty
We are looking toward doing an upgrade soon, and that will give us new confidentiality...
Login or Create an Account to see details.
Product
We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...
Login or Create an Account to see details.
Operations
The initial training from Sectra was pretty positive, but now we don’t really receive any training...
Login or Create an Account to see details.
Product
One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...
Login or Create an Account to see details.
Relationship
I have actually never used Sectra’s customer support because I can just find stuff in the help...
Login or Create an Account to see details.
Relationship
There are a few things that we would like to see in Sectra PACS. When we have admin and user...
Login or Create an Account to see details.
Loyalty, Product
There are a couple of new Sectra PACS features that have been of interest to some of the people here...
Login or Create an Account to see details.
Relationship
Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...
Login or Create an Account to see details.
Relationship
When we are talking about potential issues we are noticing in the system, one of the Sectra people...
Login or Create an Account to see details.
Product
When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...
Login or Create an Account to see details.
Loyalty, Relationship
I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...
Login or Create an Account to see details.
Relationship, Operations
Sectra used to have a fantastic software person who answered all my questions and sorted out all my...
Login or Create an Account to see details.
Relationship, Product
Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...
Login or Create an Account to see details.
Relationship
After we went live with the product, there was a period where the vendor's responsiveness with...
Login or Create an Account to see details.
Relationship, Operations
We were working on a significant project at one point and ran into some significant hurdles. Our...
Login or Create an Account to see details.
Loyalty, Product
Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...
Login or Create an Account to see details.
Relationship, Product
Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...
Login or Create an Account to see details.
Operations
Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....
Login or Create an Account to see details.
Operations
Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...
Login or Create an Account to see details.
Product
I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...
Login or Create an Account to see details.
Operations, Product
Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...
Login or Create an Account to see details.
Operations
Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...
Login or Create an Account to see details.
Product
There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...
Login or Create an Account to see details.
Product
The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...
Login or Create an Account to see details.
Operations
There are a lot of functionalities in the system that I don't know how to find. I don't even know...
Login or Create an Account to see details.
Relationship
I don't feel like I am receiving any support from the vendor. I use the product, and it works well...
Login or Create an Account to see details.
Loyalty, Product
The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...
Login or Create an Account to see details.
Product
The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...
Login or Create an Account to see details.
Product
One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...
Login or Create an Account to see details.
Operations
We have had some training on some remote operators, and the Sectra PACS part has always been the...
Login or Create an Account to see details.
Relationship
Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...
Login or Create an Account to see details.
Relationship
I would give Sectra a top score for executive involvement. The executives were involved fully in the...
Login or Create an Account to see details.
Operations
Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...
Login or Create an Account to see details.
Loyalty, Product
Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...
Login or Create an Account to see details.
Product
If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...
Login or Create an Account to see details.
Value
We have some specific integrations that we need to do, and Sectra has quoted for those and charged...
Login or Create an Account to see details.
Relationship
Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...
Login or Create an Account to see details.
Product
Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...
Login or Create an Account to see details.
Product
To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...
Login or Create an Account to see details.
Product
Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...
Login or Create an Account to see details.
Operations
Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...
Login or Create an Account to see details.
Loyalty, Product
There are things that we have looked at in the past that might be useful in the system. One of those...
Login or Create an Account to see details.
Relationship
Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...
Login or Create an Account to see details.
Relationship
The vendor's support has been great lately. Sectra has been very good at responding to things and...
Login or Create an Account to see details.
Relationship
We have a local Sectra person who we deal with, and that person is pretty good. They know our system...
Login or Create an Account to see details.
Culture, Relationship
With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...
Login or Create an Account to see details.
Relationship
The entire time that I have been involved with Sectra as a company, there has been a very good...
Login or Create an Account to see details.
Value
Sectra is no longer in the market of nickel-and-diming.
Login or Create an Account to see details.
Loyalty
The vendor is no longer investing much into their PACS product.
Login or Create an Account to see details.
Relationship, Product
Sadly, there are more challenges than positive things going on at the moment and part of the reason...
Login or Create an Account to see details.
Relationship, Product
One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...
Login or Create an Account to see details.
Relationship, Operations
In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...
Login or Create an Account to see details.
Product
Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...
Login or Create an Account to see details.
Culture, Value
Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...
Login or Create an Account to see details.
Operations
Sectra’s training varies. We have one person who understands everything and knows the system really...
Login or Create an Account to see details.
Value
Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...
Login or Create an Account to see details.
Product
I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...
Login or Create an Account to see details.
Product
Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...
Login or Create an Account to see details.
Relationship, Product
The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...
Login or Create an Account to see details.
Loyalty, Operations, Product
We have done some upgrades with the PACS that changed the workflow and some integration through the...
Login or Create an Account to see details.
Loyalty, Product
We use another vendor for taking in images from photos, and we take those photos to the Sectra...
Login or Create an Account to see details.
Loyalty, Product
We have the ability to transfer lab data that is important. But we want to have a more open view so...
Login or Create an Account to see details.
Loyalty, Relationship
We might move away from Sectra, but that would only be for the sake of having one unified system,...
Login or Create an Account to see details.
Culture
Sectra showed us a demo of their AI tool at a conference, and we liked it very much. Sectra is...
Login or Create an Account to see details.
Operations, Value
Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...
Login or Create an Account to see details.
Operations, Product
Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...
Login or Create an Account to see details.
Loyalty, Relationship
One of the key reasons we like Sectra is that they have a global presence and are a market leader.
Login or Create an Account to see details.
Product
I like the ease of using Sectra PACS.
Login or Create an Account to see details.
Product
We would like to see better integration between Sectra PACS and some of our other solutions. For...
Login or Create an Account to see details.
Relationship
Sectra provides good support, but they need to do more root-cause analysis for some of the technical...
Login or Create an Account to see details.
Product
The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...
Login or Create an Account to see details.
Relationship
Logging tickets for the system is too time consuming. We would like the vendor to respond to...
Login or Create an Account to see details.
Product
Sectra PACS needs to have integration options with other systems. Right now, it has a separate...
Login or Create an Account to see details.
Product
The system's template integrations are exemplary and work very well.
Login or Create an Account to see details.
Product
Sectra PACS lacks a keyword search function. That function would be useful for our research.
Login or Create an Account to see details.
Relationship, Product
One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...
Login or Create an Account to see details.
Product
The system has many flexible configurations. It is usually possible for us to achieve the outcomes...
Login or Create an Account to see details.
Relationship
One of the good things about Sectra is that they really understand priority issues. However, they...
Login or Create an Account to see details.
Relationship
We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...
Login or Create an Account to see details.
Relationship, Operations
We have always been quite happy with the actual service that Sectra delivers. However, I would like...
Login or Create an Account to see details.
Product
The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...
Login or Create an Account to see details.
​
Featured Reports
Preferences