Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty
Sectra absolutely keeps all of their promises. When we went through our RFP selection, we looked at...
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Relationship
I can speak to Sectra's executives and even reach a top executive. If I need Sectra, Sectra is...
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Product
One thing that is great about having Sectra Amplifier is that we already know that Sectra offers...
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Operations
Sectra PACS has done extremely well since we implemented it. My only constructive criticism is that...
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Operations
We hardly see Sectra. Their initial training was okay, but they haven't had ongoing training. That...
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Operations
I hardly see Sectra's team. The most important things for a vendor are availability and...
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Loyalty
Our organization will be moving to a different PACS soon.
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Loyalty, Product
We have an older version of the system. I have heard that things are better on the newer version of...
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Product
I know the other PACS products that are on the market, and I work with several. They have been awful...
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Culture
Sectra keeps their promises in general. We haven't been sold on something, like we experienced...
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Value
We have to bargain hard to get Sectra to avoid charges. I think they do charge us for silly little...
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Operations
With training, it is almost like Sectra trains us and then says goodbye. I know that they have...
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Product
For clinical people, the system works exactly how they want it to work. We can search for something...
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Loyalty, Product
We are about to go live with an EPR, and it is like the whole hospital’s brain. That will be...
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Loyalty, Relationship
The product quality is quite good. Sectra is quite proactive in looking to improve things. A lot of...
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Product
Broadly, the ease of use is good, but it is only as good as the technological capability of the...
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Loyalty, Relationship, Product
We know that there are some issues with echo scans, and the system possibly doesn't fully meet what...
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Product
I would like the worklists to make more sense. The system is highly configurable, and that might...
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Relationship
When there has been a cybersecurity attack, we have to chase the vendor, tell them that we saw the...
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Relationship
The vendor does engagement events and invites their customers, and those events are a good...
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Operations, Product
I feel that the system has not been fully optimized, and I know that that takes time. But this is...
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Product
The system does what it says on the tin. We use it as an image repository. We are able to report...
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Loyalty
Our satisfaction may well go up, depending on how the next upgrade goes. Our satisfaction could be...
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Relationship
The vendor could improve the customer experience by implementing AI capabilities and adding...
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Product
The vendor’s biggest strength is that the product is user-friendly.
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Operations
Very poor training is provided. The training was all remote and not very good, and Sectra never...
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Relationship, Product
The product is very nonintuitive. The spine labeling is a disgrace and lacks function compared to...
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Relationship
I have tried to reach out to Sectra to address their problems, like on their forums, and they just...
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Product
The recent upgrade has reduced the ease of use, workflow, and safety. We used to get thumbnails at...
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Product
I don't like the Sectra product. I have made suggestions for improvements, and Sectra hasn't really...
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Relationship
Sectra keeps going on about how they have had a massive Best in KLAS award for many years running,...
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Product
The vendor could improve the customer experience by expanding partnerships with CE- and FDA-approved...
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Product
What I like most about the product is its accessibility from any device at any time, allowing for...
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Relationship, Product
The biggest opportunities for product improvement lie in incorporating the feedback provided by...
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Relationship
The vendor’s biggest strengths are the product’s excellent speed and strong web compatibility....
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Relationship
Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...
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Relationship, Operations
Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...
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Value
In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...
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Product
We have so many integrations with the solution, and they work fine. There is no problem. We have an...
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Value
We have a good solution, but we pay for it. However, we don't have the hassle of a system not...
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Loyalty, Operations, Product
We have implemented some new features and optimized the system for our region, and that has gone...
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Loyalty
I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...
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Relationship
Sectra has a person over our region. Right now, Sectra is going through the 2010 method of...
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Loyalty, Product
I'm less efficient than I was a year ago. When we pivot to tax-based reporting and go through the...
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Operations
Sectra has never recovered from deploying things during the COVID-19 pandemic. They have made no...
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Relationship, Product
Sectra made some changes in the recent upgrade, and we actually have some governance and safety...
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Operations
The change Sectra made with a recent upgrade means I have more mouse miles than I did a couple of...
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Product
We are in a scenario where one of the changes the vendor made caused half our radiologists to say...
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Value
I think Sectra got really offended by allegations of nickel-and-diming. We have had a few cases...
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Relationship, Product
I really think we need to pay a bit more attention to what we can do in Sectra PACS and find what...
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Product
We don’t have the assurance that the upgrades will be slick. There has been a needless degree of...
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Loyalty
We have a functional PACS, and we are moving to consolidate our reporting platform. The Sectra...
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Product
Every time we try to open a PDF within the PACS, the system crashes. If I want to look at a case...
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Relationship
Sectra doesn’t keep all promises, so I’m disappointed in them. I think they talk a really good game....
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Relationship
I would recommend Sectra only because the other major player in the country is worse. Sectra’s...
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Product
Sectra's biggest opportunity to improve Sectra PACS lies in enhancing the solution's reporting system....
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Loyalty, Product
The basic things in the system are fine in terms of integration. We are struggling to integrate some...
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Relationship
Sectra tries to keep all of their promises, but in our country, they are a bit of a victim of their...
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Relationship
The number of people available to support the really technical network side of things is even...
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Relationship
It is easy to log new support tickets, but it isn't as easy to get them resolved and closed off in...
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Operations, Value
Sectra PACS is the gold standard. I haven't seen a better PACS. Sectra PACS is highly configurable...
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Relationship
One of Sectra's strengths is their technical support team. Their PACS is also user-friendly. We have...
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Product
Voice detection and self-reporting would be the best improvements for Sectra PACS. The biggest...
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Relationship, Product
Sectra has automatic monitoring directly from the central station, and they are able to solve...
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Value
We receive our full money's worth with Sectra PACS. It delivers more than what we could imagine, so...
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Relationship, Product
Sometimes there are regulatory needs within Sectra PACS, and some of the things we want to change...
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Product
Sectra PACS has full interoperability. It has DICOM conformance, connectivity to AI in a standard...
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Product
Sectra PACS is very easy to handle and very comfortable to use. It is easy to tee off for beginners....
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Relationship
Resellers are good and supportive, but I personally don't feel like our Sectra reseller has...
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Relationship
We work with a third party and not directly with Sectra, so it takes some time to get things...
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Relationship
We had a major upgrade for Sectra PACS, and things are moving in a good direction after the upgrade....
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Relationship, Product
One change Sectra could make to improve my experience as a customer would be to provide...
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Relationship
Sectra’s biggest strengths are their high-quality service and strong customer relationships.
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Relationship
Sectra's biggest strengths are their good relationship with their parent company and their quick...
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Relationship, Product
The things that I like the most about the vendor are the quality of their service and the efficiency...
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Relationship, Product
One of the biggest opportunities for product improvement is to evaluate the experiences of users...
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Product
The biggest opportunity for product improvement is working in harmony with other imaging vendors.
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Product
The vendor’s biggest strength is their flexibility. What I like most about the product is its speed...
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Operations, Product
I like how easy it is to install the program and use its interface.
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Relationship
One of the vendor's greatest strengths is their ability to intervene quickly and effectively when...
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Product
The degree and skill with which the vendor integrates their products is not perfect. The vendor...
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Product
We get great feedback about Sectra PACS from our radiologists in terms of their usability and user...
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Operations
Our experience with the vendor's implementation services has varied over time because we have been...
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Relationship, Value
As Sectra's market has grown, we have received less attention. That is fine though. It isn't a...
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Loyalty
If the digital pathology things we are working on with Sectra work and the vendor does some of the...
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Product
One of the big changes that we made several years ago was to align everyone to a single PACS with...
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Product
Sectra's strengths are the product's stability, security, and user interface. I like the product's...
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Product
The system's biggest areas of improvement are with its cardiac CT and MRI analysis tools.
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Culture, Value
We had an issue with Sectra where we needed a new connection. Normally, we would have to pay for a...
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Operations, Product
When we did a system upgrade recently, we were a couple of versions behind, and Sectra warned us...
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Value
I'm hoping Sectra improves things this year. We want them to stop nickel-and-diming us and to be...
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Culture, Value
Sectra has really been nickel-and-diming us. They tell us that something is a professional service...
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Relationship
Sectra has regressed as a vendor this year. They are growing very rapidly, and they are forgetting...
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Relationship
When we opened up a couple of tickets with Sectra recently, we didn’t hear anything for a couple of...
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Relationship, Value
My experience with Sectra has been good. I haven’t had any complaints so far. We have a contract...
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Relationship
Sectra is proactive with their service. If they detect that the system is causing a problem, they...
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Loyalty
Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...
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Product
Sectra's product is innovative and streamlines workflows.
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Product
The native dictation system for our region's market could be improved.
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Relationship
The vendor has great customer service and follow-up.
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Product
It is not possible to launch both the test and production clients simultaneously on a single PC, and...
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Operations, Product
The radiologists like the ease of use of the system. The display format is user friendly and...
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Product
The biggest opportunities are improving the technologist peer-review function. We need tighter...
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Relationship, Operations
The vendor's post-implementation support has been exemplary. Sectra is collaborative in terms of...
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Relationship
Sectra has good customer support, operational efficiency, and customer partnerships. They also have...
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Product
I would like to see more developments on analytics and workflow orchestration. Sectra could enhance...
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Product
Sectra PACS is great. Buying it wasn't my decision; it was a decision made by others, but Sectra...
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Relationship, Operations
Sectra still comes on-site for training. Sectra still has local support, which is fantastic for our...
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Loyalty, Product
We want a cardiology PACS, and Sectra’s cardiology PACS does not currently meet the existing needs...
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Culture, Value
Sectra does not charge for everything. Sectra gives in the hope that they will get a new business...
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Relationship, Product
Sectra is responsive to end-user needs and contract uptime requirements. I like the integration we...
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Product, Value
An area for product improvement is greater integration with our EHR, CDS, and RIS as a foundation to...
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Relationship, Product
The biggest strength of Sectra is their responsive, high-quality product. I like Sectra PACS for its...
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Product
The biggest opportunities to improve Sectra PACS are AI and improved nuclear medicine functionality.
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Product
My experience with Sectra PACS has been very good. Sectra PACS has been a good product to use...
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Product
Sectra PACS' quality is good, but there are some things that could improve. For example, sometimes...
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Relationship, Operations
Sectra’s training has been good, and Sectra’s support people are very good as well. For the few...
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Relationship, Operations
One of our annoyances with Sectra PACS is that we had a staff member who did something in the...
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Product
There are some things that would be nice to have incorporated into Sectra PACS. Sectra PACS has a...
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Culture, Value
Sectra has been delivering new technology. The way they have gone about things is that they...
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Loyalty, Operations
Sectra PACS is an excellent product. Nothing in life is perfect, but Sectra PACS is a very good...
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Operations, Product
The things that I like the most about the system are its extensive rights, roles, and configuration...
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Operations
Our initial training sessions from Sectra were always quite good because people were directly...
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Product
There are some changes that Sectra could make to improve our experience, including customization and...
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Product
We have patiently been waiting for a module in Sectra PACS to be updated for a really long time. I...
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Culture, Loyalty, Relationship
Sectra's new technology is quite good. For example, there is a new module that Sectra proactively...
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Value
We are happy with the value we are getting for our money with Sectra PACS. That being said, Sectra...
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Relationship
Sectra is technically proficient, and they provide proactive support. Sectra has a corresponding...
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Relationship
A change that the vendor could make to improve our experience as a customer would be to grant us the...
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Product
The biggest strength of the vendor is their DICOM interoperability.
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Product
The biggest opportunities for product improvement are with the importing and exporting of images and...
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Relationship
The biggest strength of the vendor is their customer service.
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Product
What I like most about the product is the customization options.
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Product
Being able to view multiple patient images side by side for comparison would improve my customer...
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Product
The things I like most about Sectra PACS are the solution's ease of use and the functionality of the...
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Relationship
Sectra could improve our experience as a customer by bringing back the Christmas baskets.
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Relationship
The biggest strengths of Sectra are their local support and the resources available to customers.
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Product
To improve my experience, Sectra could have AI options ready for production use in Sectra PACS.
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Value
I would like Sectra to be able to give me my own data back out of my PACS without charging me....
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Relationship
We don't receive any executive involvement from Sectra at all. We have a pure supplier-customer,...
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Relationship, Product
In our hospital, we have had 100% uptime with Sectra PACS over the years that we have used it. We...
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Product
Sectra PACS makes studies easier for our radiologists so that they can work with more studies. We...
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Loyalty, Value
Sectra PACS is on our on-premises data center. That solution is not in our third-party firm’s data...
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Relationship
Sectra could provide improved support and response times, especially for nonstandard incidents.
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Relationship, Product
Sectra's strengths are that we have direct points of contact and that the vendor is flexible to...
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Relationship
We have a good understanding of where Sectra is going. Sectra’s support is good. Also, I don't have...
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Relationship, Product
To help us, Sectra could focus on automating their reports, probably with the inclusion of large...
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Product
Things with Sectra are pretty good. We are quite happy. Last year, we had some problems with...
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Product
The quality of Sectra PACS is really good. However, we are doing some of our own development. We...
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Operations, Product
Our recent upgrade of Sectra PACS went as planned. The whole process of how Sectra planned,...
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Product
Sectra PACS needs to have better integration with CT devices. There are issues with coordination...
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Product
Sectra PACS needs to have better video export capabilities. Enabling videos to export in MP4 format...
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Relationship
Support and service from Sectra are highly valued.
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Product
Sectra PACS is functionally rich and robust. The system is very user-friendly, and that simplifies...
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Relationship
Sectra's biggest strength is that they are a long-term provider that understands the intricacies of...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust, and that relationship...
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Operations, Product
There are several things that we like most about Sectra. First, they have easy-to-use products, with...
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Product
Sectra's biggest opportunity for product improvement would be having zero-downtime upgrades,...
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Relationship
Sectra could work on picking up our calls more quickly. Sectra has grown a lot over the last few...
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Operations
The training we received for the system hasn't been too bad, but that training was obviously many...
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Operations
Our Sectra project management for our implementation wasn't that good, but I don't know whether that...
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Product
The system's interoperability is okay. It works with modalities.
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Product
Sectra PACS was really, really good when we got it, but over the last couple of years, it hasn't...
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Relationship, Value
I don't really see our financials, but I assume that Sectra PACS is well worth the money. I can see...
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Operations, Product
Sectra recently did an upgrade, and they gave us a time frame of two to six hours of downtime, but...
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Loyalty
We just did an upgrade, and it had many new features that we didn't even ask for. Those features...
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Product
We have Sectra PACS integrated with a lot of third-party solutions, and that has been fairly...
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Operations, Product
Sectra PACS is very user friendly. Sectra will give us all of the features we need, and it is up to...
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Relationship
Sectra monitors all of the system's servers and important functions. Whenever there is a potential...
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Relationship, Operations
Sectra keeps their promises more and more. They always have things in development. If there is...
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Relationship
We have been able to contact people at Sectra's global headquarters when we have had pressing issues...
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Value
Sectra PACS is very expensive. When we need to do something, it works, and that means that the...
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Product
The solution's performance has been very consistent and is good. We are happy with the product. What...
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Product
I would like to see functionality updates more often in Sectra PACS. We get one update per year, and...
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Operations, Product
Our last large software update for Sectra PACS was a few years ago, but it was implemented as...
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Relationship
Sectra’s customer support people are good. We bought a new license recently, and the customer...
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Loyalty
We would buy Sectra PACS again because of its functionality, the quality of the implementation, and...
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Relationship, Operations
Sectra’s project management is good, but they could have better support after the go-live. After the...
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Relationship
Sectra’s general support people don't have any problems. They are a local team, and we are always...
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Loyalty
We tested Sectra PACS, and it failed in certain areas. The vendor is proactive, but they don't find...
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Relationship
Our experience with Sectra has been very positive for the last year. Overall, Sectra is a good...
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Operations
Sectra has launched e-learning through their Sectra portal, and that allows us to easily provide...
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Relationship, Product
We had an integration project with Sectra, and there were some technical limitations on the Sectra...
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Loyalty, Product
Sectra's system doesn’t meet all our needs, but once we are on Sectra One, the software will meet...
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Relationship
In the last few years, Sectra’s support has greatly improved. There are quicker responses through...
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Relationship
When it comes to upgrades or projects, Sectra is always very straightforward and makes us aware of...
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Product
We still rely on certain third-party applications to do certain things clinically, and it would be...
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Culture, Loyalty
Saying that Sectra is a pioneer is quite strong, but I'm quite close to saying that because they are...
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Culture, Relationship
We have had some tough dialogue with Sectra in recent years because our organizations haven't always...
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Relationship, Operations
Sectra often offers e-learning in their portal. I know that core users often ask for personal...
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Product
This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....
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Product
We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...
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Relationship
The vendor's support is much better now than it was years ago. I think Sectra understands us better....
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Relationship
Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...
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Loyalty, Product
Sectra PACS does break down occasionally, but I don't really recall Sectra PACS not working....
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Relationship
The Sectra engineers are actually listening to feedback. Knowing that they were listening was a...
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Operations
We are really happy with Sectra PACS. The transition was very smooth, and when we actually...
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Relationship
The support system from Sectra could be better, but it isn't bad. Communicating with Sectra is not...
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Operations
The training for Sectra PACS is quite good. Sectra is always available. We are very happy with the...
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Relationship, Product
With Sectra PACS’ integrations, what is tricky, especially with health records systems, is that...
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Relationship
Whether we receive our money’s worth with Sectra is hard to assess. We are happy. We can’t say we...
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Relationship
Overall, there is executive involvement from Sectra. Sometimes there are more complex issues that we...
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Loyalty
We need advanced, niche tools for specialized exams. We would like Sectra to develop more advanced...
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Value
Sectra charges a little more than before. I don’t think they are the only ones. Since COVID-19 and...
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Relationship
Sectra is quite responsive overall. When we have a problem, Sectra resolves it. We see that it gets...
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Product
Sectra PACS is integrated with our EHR. It is connected to exam acquisition methods, or how images...
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Relationship
The updates of Sectra PACS are done quite well. At first, Sectra didn’t let us take the initiative...
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Loyalty, Relationship
We have worked with Sectra for several years. We chose Sectra because they didn’t have a lot of...
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Relationship
The vendor's strengths are their customer service, robustness, and security. We like the product's interface....
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Relationship
One problem is that Sectra is a victim of their own success. They are winning deals constantly, and...
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Product
An improvement would be for the system to have integrated generative AI.
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Loyalty, Operations
We would choose to stay with Sectra PACS, but we may be forced out of it. There is a significant...
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Product
I have one thing with Sectra PACS that bugs me. If a radiologist opens an exam and hits the dictate...
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Operations, Product
Sectra PACS is excellent. We can easily modify it to suit our needs. When Sectra came out and set up...
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Loyalty, Product
Sectra PACS does pretty much everything we need it to do, but for mammography specifically, there...
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Product
I like the system's ease of use. Many users have complimented Sectra PACS on being better and more...
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Relationship
Sectra needs to improve their response times for logging calls, opening tickets for faults, and...
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Relationship
The biggest strengths of the vendor are that they have a good client-relationship team that is...
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Product
The product is easy to use and very customizable for advanced users. It supports the reporting...
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Relationship, Product
I would like to see more proactive monitoring of the service. There have been some episodes of...
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Operations
Currently, the responsibility for worklist and workflow design largely falls on the customer. By...
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Product
One of the biggest opportunities for product improvement is enabling the ability to update DICOM...
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Relationship
Things have been great with Sectra. We have had a great experience, specifically for the team over...
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Culture, Value
Sectra definitely avoids charging for every little thing 100%. That is a direct benefit of the...
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Relationship
Sectra has definitely grown very fast in our landscape. That shows that they have an excellent...
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Relationship, Product
Sectra is on the cutting edge of the cybersecurity area due to the fact that they started as a...
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Relationship
There was a big CrowdStrike outage, and we found out from Sectra's support personnel that we were...
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Loyalty, Operations, Product
I appreciate how Sectra does upgrades compared to our previous vendor. Our previous vendor had the...
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Product
We have some feature requests that we have asked Sectra for. We work with our account team to...
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Operations
Sectra doesn't do a lot of training for us. We are primarily doing the training for the...
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Product
Every PACS is pretty complex, so I would not use the words simple and intuitive with the PACS. There...
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Loyalty, Relationship
Sectra is responsive. They turn around requests in a timely manner, especially if they are critical...
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Relationship, Operations, Product
Our last upgrade for Sectra PACS went okay. We had a few bugs that we had to get resolved up to a...
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Relationship, Value
I don’t think our leadership thinks we are getting our money’s worth. For us to feel like we are...
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Loyalty, Operations
When we evaluated and selected Sectra PACS, orchestration was supposed to be a core part of the...
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Operations
I would like SSO for Sectra PACS. Had we known that that wasn’t something Sectra already had right...
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Product
Integration with Sectra PACS is a nightmare, and we have more issues with Sectra PACS than with our...
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Operations
We had an issue with the implementation of Sectra PACS, and we saw the vendor’s top leaders getting...
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Product
During a recent Sectra PACS upgrade, our downtime started, but after a short time, I received a...
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Loyalty, Product
I know there are things in Sectra PACS that we haven't implemented yet that we are hoping to do in...
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Relationship
Sectra could really partner with us by ensuring that they respond to customers according to the...
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Value
We are happy with our ROI with Sectra PACS. I have never heard anyone complaining about the solution....
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Relationship
Sectra has great customer service people. They are always helpful. If there is an issue, they will...
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Relationship
Fewer people from Sectra came on-site during the pandemic, but for us, the level of service has...
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Product
The vendor's biggest opportunities for product improvement include offering more layout options,...
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Relationship, Product
The vendor's greatest strengths are their knowledge and their willingness to develop the custom...
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Relationship, Product
The vendor’s greatest strength is their consistent delivery of new technology through free upgrades....
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Relationship
Sectra's customer support has been wonderful. Sectra's people are fast and efficient. They are...
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Relationship, Operations
Sectra could maybe be a bit faster with their upgrades. There is an expression that says that users...
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Product
Sectra PACS' biggest strengths are worklists and speed.
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Relationship, Product
Sectra could improve in cardiology support and AI integrations. Also, I would like Sectra to improve...
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Product
What I like most about the product is that the PACS is quite configurable once someone understands...
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Loyalty, Product
A major opportunity for product improvement would be the addition of a key-word search function...
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Operations
One change that would significantly improve our experience as customers would be the provision of...
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Relationship
One of the vendor’s key strengths is their responsiveness to customer feedback. The vendor responds...
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Product
The vendor's biggest opportunities for product improvement involve bringing us AI features.
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Relationship
The vendor maintains a close relationship with their customers and consistently provides quick and...
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Relationship, Product
To improve my experience, Sectra could have better management of third-party structured reporting...
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Relationship, Product
Sectra's biggest strength is their engagement with customers. I like the usability of the solution,...
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Product
Sectra is quite good in terms of the functionality that we need. There are some things that they...
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Relationship
Sectra’s service has been generally pretty good. We have been happy with how responsive the service...
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Loyalty, Value
Sectra is pricey. They are not one of the cheaper PACS vendors out there. Also, workflow...
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Operations
Sectra is very good with training, and that is still one of their focuses. Sectra is very good with...
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Operations
Sectra's training is great. I would give Sectra the highest score based on the training that I have...
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Loyalty
We will be getting some new features in the next version of the system. We are actually moving to a...
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Relationship
Sectra's support is straightforward. When we have issues or concerns, the vendor's support people...
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Loyalty, Product
In terms of new technology, there are a lot of features in Sectra PACS that we technically have...
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Product
Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...
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Loyalty
Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...
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Loyalty, Relationship
When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...
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Loyalty, Product
Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...
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Product
I would like to see the integration of an AI tool and compatibility with Mac computers.
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Product
I like the product's quality, ease of use, and stability.
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Value
I seriously don't want to use anything other than Sectra PACS. Its major local competitor doesn't...
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Loyalty, Relationship
Sectra engages with their customers regularly. The vendor takes our suggestions and complaints in...
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Relationship
With each new Sectra upgrade, there are instructions. If we aren't sure about something, we will ask...
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Loyalty
The things that Sectra promises are coming will come eventually. We would like some AI options,...
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Product
The core functionality of Sectra PACS, including things like workflow analytics and orchestration,...
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Relationship, Operations
We had some issues with project management during our latest Sectra PACS upgrade. With some newer...
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Relationship
The support is very strong with Sectra. We can call them, or we can have tickets on their platform....
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Culture, Value
Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...
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Loyalty, Product
Our experiences with Sectra have been quite good. How the PACS should work is communicated well....
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Relationship
The vendor could improve our experience by giving us a faster and more direct way to get in touch...
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Product
Sectra offers a wide range of functionality and applications and drives continued development. The...
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Relationship
The vendor could improve our customer experience by keeping stipulated time frames and not moving...
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Product
The vendor's biggest opportunities for product improvement are moving more functions to a...
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Value
The biggest opportunity for improvement is the vendor making their products more affordable.
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Relationship, Product
The service is stable, and the downtime is short.
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Product
The biggest opportunity the vendor has for product improvement would be to bring in more AI...
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Product
The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...
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Product
Sectra PACS is a comprehensive and reliable solution. I like its stability.
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Relationship, Product
Sectra's greatest strengths are that we can trust them and that their product is reliable.
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Product
I like the quality of the product. I also appreciate its performance and stability.
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Culture, Relationship, Product
Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....
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Relationship, Operations
The vendor could improve our customer experience by implementing their breast MRI system.
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Relationship, Product
Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....
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Value
When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...
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Relationship
Even if I don't get any communication back from the vendor's help desk, I know that I can send an...
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Relationship
Communication is the most important thing that Sectra needs to work on. We used to have client...
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Culture, Relationship, Operations, Product
There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...
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Loyalty
Sectra PACS is integrated with our electronic patient journal. That integration is good because...
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Culture, Value
Sectra has good control when it comes to charging, but if they can charge us for something, they...
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Culture, Loyalty
We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...
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Relationship
I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...
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Loyalty
Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...
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Relationship, Product
We have some issues and needs that the vendor hasn't met. There was an issue where we would import...
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Operations
The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...
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Operations
We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...
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Operations
I can say only positive things about Sectra. We can do a lot with the system. We have various small...
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Relationship
A few years ago, Sectra would have scored a few points lower on support, but they have listened to...
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Product
Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...
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Relationship
We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...
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Loyalty, Relationship
Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...
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Culture, Value
Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...
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Relationship, Product
In our region, we have a new journal system, and with every exam that we do in the journal system,...
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Relationship, Product
Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...
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Product
Sectra could improve the smart orchestration in the solution. They could also work on quantifying...
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Relationship
With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...
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Value
Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...
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Product
The biggest opportunity for product improvement is the user interface. The vendor could improve our...
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Relationship
The vendor's biggest strengths are having a robust product and their support. What I like most about...
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Relationship
Sectra could improve our customer experience by lowering the price of Sectra PACS.
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Relationship
Sectra's biggest strengths are their good support and the fact that their people speak our language.
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Product
The things that I like the most about the product are that it has great potential and that it offers...
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Value
Sectra has a very good product. They have a deep understanding about the workflow that we perform...
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Relationship, Operations
We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...
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Relationship, Product
Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...
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Loyalty, Relationship
Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...
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Relationship
It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...
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Loyalty, Relationship
The fact that Sectra is becoming a very big company is good in some parts because that gives them...
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Value
The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...
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Relationship, Product
The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...
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Product
Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...
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Product
Sectra PACS is a good reliable product, and the GUI is easy to use.
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Product
Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...
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Relationship
Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...
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Relationship, Product
To account for our country’s specific needs, vendors need to know how we work in our hospitals....
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Operations, Product
Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...
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Operations
Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...
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Relationship
If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...
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Operations, Product
Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...
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Relationship
Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....
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Loyalty
If we had to make the choice again, we would buy the solution again. In our country, buying...
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Product
Despite the excellent quality of Sectra's systems, there is always room for optimization....
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Relationship, Product
Sectra could improve our experience by improving their native AI instead of installing add-ons....
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Relationship
Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...
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Product
Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...
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Operations
Sectra is awesome with training. We get free access to all their libraries and everything online....
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Value
Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...
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Relationship
Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...
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Product
I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.
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Product
Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.
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Relationship
Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...
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Relationship, Value
Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...
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Relationship, Product
Reliability is Sectra's greatest strength and what we like most about their product.
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Product
We need to see the development of a better overview in terms of bookings and changes in daily operations....
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Culture
We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...
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Relationship, Operations
With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...
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Operations, Product
As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...
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Operations
We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...
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Loyalty
We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...
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Relationship, Operations
We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...
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Culture
One of the things that has changed with Sectra is that with Sectra One, everything was included, but...
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Operations
Sectra has some good application specialists who will come to the site after an upgrade. They will...
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Relationship
Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...
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Relationship, Product
Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...
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Product
Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...
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Relationship
Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...
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Value
When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...
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Operations
We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...
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Culture, Value
We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...
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Relationship
Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...
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Product
What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...
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Operations, Product
Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...
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Loyalty
Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...
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Relationship
Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...
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Value
Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...
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Operations
Sectra has better collaboration and better understands our needs than our previous PACS vendor did....
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Product
The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...
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Operations, Product
The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...
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Relationship
Sectra could probably be better at being proactive. When they have some new functionality, they ask...
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Culture, Product
Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...
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Loyalty, Relationship, Product
We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...
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Loyalty, Product
We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....
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Loyalty, Product
I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...
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Loyalty, Relationship
We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...
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Culture, Value
Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...
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Relationship
Sectra will only promise what they can live up to, and they will say whether something is not...
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Loyalty, Value
We had major problems with the stability of our previous PACS product, so we motivated our clinical...
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Product
The product is very intuitive. I think that one of the best things about Sectra PACS is the...
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Culture, Relationship, Value
There is a mechanism that archives images on the VNA. Sectra promised us that they had this...
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Product
Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...
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Product
The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.
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Loyalty, Product
The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...
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Product
Users like the product's ease of use no matter their role in the radiological workflow.
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Product
The biggest opportunity for improvement is building the RIS completely into the PACS.
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Operations, Product
We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...
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Relationship
The vendor has the best product on the market. They have a strong and supportive service organization....
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Relationship
What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...
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Culture, Relationship, Operations
A few years back, we had several issues with the contract and the relationship between our...
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Relationship
If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....
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Operations
Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...
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Operations, Product
Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...
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Value
Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...
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Relationship, Product
We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...
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Relationship, Product
Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...
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Product
Sectra PACS is really easy to use, providing hanging protocols, shortcuts by keyboard, and online...
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Value
Sectra does a good job with delivering technology. For example, breast tomosynthesis was added...
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Product
We like that Sectra PACS is easy to handle. We can create task-adaptive hanging protocols for each...
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Product
The thing we like least about Sectra PACS is that there is a white pop-up at the beginning that we...
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Relationship
Guaranteed access to Sectra’s technical support is immediately available via our regional support...
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Relationship
To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.
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Relationship, Product
The biggest opportunity for product improvement is that the system performance slightly lags during...
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Product
My favorite thing about the product is the configuration for the advanced search through the...
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Operations, Product
The thing I like the most about the product is its ease of use.
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Product
The biggest opportunity for product improvement is to have additional imaging specialty advanced...
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Relationship
The biggest strength of the vendor is that they have a focused and engaged local team.
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Relationship
The change that the vendor could make to improve our experience as a customer would be to increase...
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Relationship
I like Sectra's immediate action or response around any incidents or issues that are logged to them....
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Operations
Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....
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Loyalty
We have a scheduled upgrade that will give us new features for statistics. We are encountering some...
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Operations
What I would like Sectra to focus on is getting more local expertise for troubleshooting available....
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Operations, Product
The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...
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Relationship, Operations
Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...
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Product
We would like to see adaptation to modernized healthcare where referrals from different referrers...
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Product
I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...
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Product
Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...
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Loyalty, Product
We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...
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Relationship
The vendor is mostly fine when it comes to support. It seems like their support was a little bit...
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Relationship
We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...
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Product
I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...
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Relationship
Sectra could improve our experience by having more transparency in their infrastructure setup and...
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Relationship
Sectra is a competent and reliable business partner that understands our needs as a customer. They...
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Product
Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....
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Relationship, Value
Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...
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Relationship
The relationship meetings with Sectra should occur at least every six months with the Sectra...
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Culture, Relationship
I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...
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Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
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Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
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Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
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Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
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Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
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Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
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Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
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Product
Sectra PACS is very stable. Our users appreciate that.
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Relationship
We would like to see the vendor improve their availability for development and support issues. We...
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Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
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Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
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Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
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Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
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Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
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Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
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Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
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Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
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Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
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Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
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Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
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Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
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Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
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Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
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Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
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Product
It would be nice if the solution could mark whether examinations are presented for demos.
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Product
The product is stable and intuitive for the users. It is trustworthy and easy to use.
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Product
The biggest opportunity for product improvement would be to get the user manual back into the app.
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Relationship
There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...
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Relationship, Product
Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...
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Culture, Relationship
There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...
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Relationship, Value
One way the vendor could improve is by lowering the price. They also need to improve the service.
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Product
What I like the most about the product is the stability. It is also user friendly.
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Relationship, Operations
One change that Sectra could make to improve our experience would be to have a specific person who...
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Relationship, Product
Sectra's people are the vendor's greatest strength. I like that that product is user friendly.
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Product
The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...
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Operations
Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...
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Operations
Sectra could know their customers better because that is where their implementation services seem to...
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Value
Sectra charges us for every little thing. I think that as long as we have a general service...
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Relationship
Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....
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Relationship
Sectra can improve and deliver more for us in the support branch of their company. I would like to...
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Loyalty
We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...
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Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
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Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
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Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
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Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
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Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
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Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
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Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
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Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
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Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
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Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
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Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
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Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
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Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
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Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
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Product
If there is a new version of the product, I want to try it.
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Product
What I like most about the system is its ease of use; however, it has some shortcomings.
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Relationship, Product
In terms of opportunities, all my problems can be reported, but some issues cannot be solved.
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Product
The system's strength is the fact that it is used in most centers.
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Culture, Relationship
Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...
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Relationship
Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...
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Product
There are one or two special applications. I do a lot of cardiac things, and those things aren't...
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Value
We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...
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Relationship, Operations
Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...
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Relationship
The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...
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Relationship, Product
I don't think there is a lot of negative feedback for Sectra. They have so many positive things....
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Culture, Loyalty, Relationship
There was one aspect that Sectra worked on that we complained about, and that was voice recognition....
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