Commentary Summary
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User Commentary
Service and Support
Sectra definitely needs to focus on support. For the first couple of years, the support quality was...
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Service and Support
Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...
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Technology
We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...
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Implementation and Training
Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...
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Future Outlook
100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...
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Lessons Learned
I would tell others looking at this solution to go for it. Customers need to make sure to detail...
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Win/Loss - Why they were selected (by current clients)
We wanted Sectra PACS because we wanted to move away from having lots of different storage...
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Implementation and Training
The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...
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Implementation and Training
In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...
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Implementation and Training
Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...
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Service and Support
Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...
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Functionality and Upgrades
Sectra PACS is not as easy to use as another solution because there is no graphical display of the...
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Functionality and Upgrades
We had an upgrade, which had a lot of useful features that had been added. We are still working...
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Service and Support
Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...
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Functionality and Upgrades
We would like Sectra to develop more AI. They should be trying to connect with the companies that...
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Future Outlook
Sectra is very good on the development side. We are getting new hardware and utilizing a model that...
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Relationship
At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...
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Functionality and Upgrades
Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...
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Functionality and Upgrades
Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...
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Other Observations & Comments
The support at Sectra was always pretty great, but recently one of the individuals that we usually...
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Functionality and Upgrades
We like that the PACS is an integrated product with the rest of our system. It is also very...
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Functionality and Upgrades
The way the reporting status of the studies is organized within Sectra PACS could be improved as...
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Relationship
It would be nice if Sectra would have a superuser group, like a group for us clients to communicate...
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Other Observations & Comments
When we went live, we had a really smart apps person who was great and knowledgeable, but they were...
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Other Observations & Comments
I am sure we have some things that we would like to see improved in the product, but most of those...
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Functionality and Upgrades
The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...
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Future Outlook
In terms of the current product functionality meeting our needs, there is a huge jump in the future...
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Service and Support
Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...
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Functionality and Upgrades
We are quite up-to-date with the product because we got forced into taking a version that we didn't...
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Relationship
Sectra keeps the vast majority of their promises. We don't have any issues with them. They...
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Implementation and Training
The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...
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Service and Support
The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...
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Interfacing and Integration
The vendor needs to work on the integrations with the structured reporting functionality and the...
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Service and Support
In general, we receive fast and solution-oriented service.
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Functionality and Upgrades
We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...
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Relationship
Sectra has a really good attitude toward their customers. We are very happy with the vendor.
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Other Observations & Comments
One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...
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Functionality and Upgrades
The product is very stable and intuitive to use. I like how we have the possibility to create case collections....
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Functionality and Upgrades
What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...
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Relationship
I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...
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Relationship
The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...
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Technology
What I like most about the product is its solidity.
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Interfacing and Integration
The biggest opportunities for product improvement would be structured reporting and more integration...
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Service and Support
Sectra could improve the customer experience with better service, especially with regard to language...
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Sales and Contracting
Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...
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Service and Support
The vendor's greatest strength is their ability to work with customers to find solutions to problems....
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Functionality and Upgrades
My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....
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Functionality and Upgrades
The biggest opportunity that the vendor has for improvement would be to deploy the product outside...
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Service and Support
Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...
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Other Observations & Comments
It would be helpful if the vendor could put the product more sharply on the market.
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Win/Loss - Why they were selected (by current clients)
We would buy Sectra's system again because we do not know of any other alternatives that contain all...
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Functionality and Upgrades
There are certain things that are not supported in the Sectra software. For example, the master...
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Functionality and Upgrades
We are very satisfied with Sectra, but there are a couple of things to improve on their platform....
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Future Outlook
I am curious to see the trial of the AI platform because it has high potential.
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Functionality and Upgrades
Sectra could provide a better way to link surveys because that often doesn't go well. And they could...
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Service and Support
The vendor's support is substantively strong. Escalations, if necessary, are handled well.
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Functionality and Upgrades
The PACS is intuitive. The product is increasingly fully manageable by local administrators.
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Interfacing and Integration
The system's interoperability and integrations with EHRs and online portals could be improved. I...
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Functionality and Upgrades
Sectra PACS has some strong features, like the large number of options within the system that can...
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Functionality and Upgrades
The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...
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Functionality and Upgrades
The product's biggest strength is its suitability for mammography. We like that the product is...
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Other Observations & Comments
The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...
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Service and Support
Sectra helps us think through things. They are proactive without being intrusive.
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Service and Support
Sectra could improve the response times of their service desk.
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Relationship
I appreciate Sectra's communication, commitment, and benevolence.
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Functionality and Upgrades
The product lives up to expectations.
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Other Observations & Comments
I think rapid implementations with external applications and AI tools would improve the product. And...
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Service and Support
I would like to see the vendor provide more support for our country and more insights into the...
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Relationship
The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....
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Functionality and Upgrades
We like the general quality, intuitive use, workflow optimization, interoperability, and stability...
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Functionality and Upgrades
The vendor needs to invest more in AI and cardiology capabilities.
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ROI / Cost
Our experience is fine, and the vendor is meeting our needs.
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Service and Support
The application specialists are proactive and helpful, and they have good eLearning. The application...
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Service and Support
Sectra's most important property is their good service organization. When we have problems, those...
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Functionality and Upgrades
My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.
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Lessons Learned
I can't think of anything concrete that the vendor could do to improve their customers' experiences...
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Functionality and Upgrades
I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...
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Functionality and Upgrades
Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...
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Relationship
The vendor promised and marketed a functionality to us when we went through the evaluation process...
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Functionality and Upgrades
We were advised that some functionalities that our radiologists expected to be included in the basic...
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Service and Support
The initial response from Sectra’s support team is pretty good. The members of my team are pretty...
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Other Observations & Comments
If we hadn't had to look for some third-party products to meet some specific needs, Sectra PACS...
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Functionality and Upgrades
The system's performance is good compared to what our radiologists had as a baseline. Our...
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Functionality and Upgrades
The local team and our account team are really good. The vendor's support is often really good....
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Technology
The product has great stability and reliability. The product supports the clinical workflow.
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Service and Support
Support tickets occasionally do not get resolved proactively, and that means we need to follow up...
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Functionality and Upgrades
The interface and DICOM router are good.
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Interfacing and Integration
Sectra needs to improve the anatomical linking and provide better interoperability, especially...
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Service and Support
I would like to see improved customer service, and I would like the solution to better facilitate...
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Functionality and Upgrades
Sectra's strengths are their good service and accessibility. I like the large number of features...
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Relationship
The vendor's biggest strength is how committed they are. They think through things with us and...
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Service and Support
The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....
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Functionality and Upgrades
The strongest characteristic of the system is that it is easily accessible. And I like the various...
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Functionality and Upgrades
It is very difficult to get new developments for the software. The last two projects we did left...
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Service and Support
We would like more control over the course of the product. The vendor should actively develop things...
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Service and Support
Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...
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Functionality and Upgrades
I would like to see some changes in the structural risk analysis on potential discontinuity, and the...
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Functionality and Upgrades
Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...
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ROI / Cost
The greatest spot for improvement is in speech recognition; the product has mediocre...
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Technology
The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...
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Relationship
Sectra’s technology is incredible, and we are pretty happy with it. Sectra has very good people that...
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ROI / Cost
One thing that I would like to see Sectra do is reduce the pricing.
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Service and Support
When we have called Sectra for support, we have noticed that they have had a lot of turnover. One of...
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Service and Support
Sectra has no problem moving around upgrade timelines when we need them to, and that speaks volumes...
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Relationship
When Sectra was only in the United States, things were very difficult because the vendor didn’t...
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Functionality and Upgrades
Sectra has made some big changes with their organization about where they are going and what their...
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ROI / Cost
Sectra does not nickel-and-dime us. Sectra is one of the more expensive vendors on the market, but...
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Functionality and Upgrades
One of the negatives with Sectra is that they are becoming quite a large player in the imaging...
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Functionality and Upgrades
I couldn’t be happier with the product, and I would buy it again. In fact, I would probably push to...
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Implementation and Training
Right now, Sectra has some time set aside for webinars to share where they are going and what they...
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Relationship
Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...
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Functionality and Upgrades
We prefer the reporting from the PACS. We think it is a better environment for us than our...
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Functionality and Upgrades
I get complaints about how the hanging protocols in Sectra's product are complicated. We are working...
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Functionality and Upgrades
The clinicians like the UniView for the PACS; we have had quite positive feedback. There is more...
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Service and Support
I would like Sectra to add more in-depth one-on-one training. The vendor's support team should also...
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Service and Support
Sectra’s support team is excellent. We had an issue of slowness with our third-party system, and...
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ROI / Cost
Sectra is negotiable with charges and will also give us things for free.
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Lessons Learned
If I were making a purchasing decision, I would probably want to review the market again. I am not...
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Service and Support
When we first got Sectra PACS, the vendor was outstanding on every single level, including the...
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Relationship
We want a better relationship with the vendor, and they know we are unhappy. But even with the...
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Service and Support
Sectra offers good local support. The product is generally easy to use and has few bugs.
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Functionality and Upgrades
Sectra should change the storage of images, thumbnails, and scanned documents to be more simple and...
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Service and Support
Sectra needs to have a reliable phone support system that the support team responds to. More...
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Interfacing and Integration
The product is easy to use, and the support team is good. I would like to see more options for...
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Service and Support
The Sectra IDS7 tool's functionality is great. I wish Sectra would offer an AI-generated report....
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Functionality and Upgrades
The user interface is intuitive for the end user.
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Other Observations & Comments
The end users miss some functions in the PACS that can be performed in the RIS.
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Functionality and Upgrades
It is easy to configure various worklists in the PACS, but configurators want more possibilities,...
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Service and Support
Sectra offers good support. And I like the new technology.
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Service and Support
It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...
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Functionality and Upgrades
I like the product's easy-to-use interface. It is fast, and I like the ability to connect from any...
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Relationship
An opportunity for improvement would be to have constant communication with the vendor.
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Other Observations & Comments
Sectra PACS is a very good product that would have scored higher if it were not for the background...
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Other Observations & Comments
I am very happy. We don't have any needed changes at this time.
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Service and Support
The product is easy to use and quick, and the vendor's technical support team is very good.
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Functionality and Upgrades
Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....
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Relationship
I like the friendliness, proactivity, and availability of Sectra. They are also efficient.
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Functionality and Upgrades
I like the reliability and ease of use of the product.
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Relationship
I really like the vendor because they have very good quality and always listen to us so they can...
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Sales and Contracting
I would like to see improvements to the vendor's licensing structure. The vendor could improve that...
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Service and Support
Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...
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Other Observations & Comments
We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...
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Relationship
Sectra is definitely happy to have conversations with us about whether we like their deployments and...
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ROI / Cost
Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...
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Relationship
The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...
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Interfacing and Integration
Sectra PACS' strengths are the ease of use and the integration with our hospital system. We also...
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Implementation and Training
Sectra did a good job with the project management of the implementation. They have good support and...
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Functionality and Upgrades
We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...
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Future Outlook
The vendor has a clear road map of what they are working on. They share it with us as a customer.
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Future Outlook
We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...
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Service and Support
We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...
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Service and Support
Sectra could improve the amount of adjustment, especially in terms of their support.
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Functionality and Upgrades
The product's strengths are the hyperlinking functionality, structured reporting, and lesion...
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Interfacing and Integration
The product could have better speech recognition or work better with other operating systems. I...
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Functionality and Upgrades
I would like to see Sectra add a subaction function to the product.
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Implementation and Training
We did not have an escalation procedure during the implementation or maintenance period. The support...
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Implementation and Training
It would be very helpful if Sectra would send out videos about newly released functionality and...
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Interfacing and Integration
The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...
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Functionality and Upgrades
Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.
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Functionality and Upgrades
We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...
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ROI / Cost
With PACS-based reporting or the implementation of a particular module, the price is the price....
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Relationship
We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...
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Functionality and Upgrades
Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...
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Technology
We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...
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Functionality and Upgrades
There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...
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Implementation and Training
The training has been difficult. The training has to be delivered remotely, and the quality is gone...
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Other Observations & Comments
The product is very configurable if someone knows what they are doing, but if someone doesn’t know...
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Functionality and Upgrades
There are a lot of AI initiatives going on in our facility, and those have been very straightforward...
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Service and Support
The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...
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Relationship
At all levels, I find the executives very approachable. That is a result of having known Sectra’s...
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Relationship
I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...
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Service and Support
If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...
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Functionality and Upgrades
One of the product's strengths is reliability. Ease of use is one of the things that I like the most...
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Functionality and Upgrades
The biggest opportunity to improve the product is to offer the ability to archive clinical files....
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Other Observations & Comments
I have worked with Sectra during all the years we have had their system, and I think their greatest...
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Functionality and Upgrades
Sectra PACS is so easy to use compared to other systems.
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Interfacing and Integration
As things are now, we work administratively in one system while our doctors and nurses do their work...
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Implementation and Training
In the beginning, application specialists trained us, and we would like to get that training model...
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Functionality and Upgrades
Sectra needs to add more opportunities to build worklists, filters, and notifications.
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Other Observations & Comments
The functionality of the program is the vendor's biggest strength and what I like most about the...
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Technology
The biggest strengths of Sectra are that they are technologically ahead and good at stability and...
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Lessons Learned
If there are customer requests that could possibly be included in the product's next version, Sectra...
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Functionality and Upgrades
One enhancement that I would love to see would be the ability to remotely access Sectra PACS.
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Service and Support
Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...
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Functionality and Upgrades
Sectra's competence and commercial strength are their positives. We like how intuitive the product is....
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Functionality and Upgrades
Compared with the vendor's main competitors, Sectra does not have a web interface that works with...
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Functionality and Upgrades
Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...
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Technology
We would like to see a full web interface implementation in HTML5 that is usable with all browsers...
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Functionality and Upgrades
A big strength of the product is that it is very stable. Most instances of downtime are due to our...
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Service and Support
Unfortunately, as Sectra is growing in our area, they are suffering from growing pains with their...
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Relationship
I recently did not have a positive experience with Sectra for the first time when doing a data...
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Service and Support
The biggest strengths of the vendor include their customer success program. It has been a great...
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ROI / Cost
The product is not so expensive, and the vendor doesn’t charge for every little thing. They even do...
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Implementation and Training
The training is good because we can call the vendor. We can even call them at night, and they just...
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Service and Support
We don’t get support directly from Sectra, and we don’t meet with Sectra. We get our support and...
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Future Outlook
The vendor upgrades their platform, and in terms of service, they help us with the new things they...
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Service and Support
The vendor comes up with new ideas for their product. And if I have an idea, they try to implement...
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Functionality and Upgrades
Things have been going very well with Sectra. I am always very positive about our experiences with...
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Relationship
We have a collaborative relationship with the vendor, and we don't often have influence over what a...
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Interfacing and Integration
The vendor developed a functionality around implant masking. They developed that functionality...
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Relationship
We have an account manager, and we have a dialogue with that person as needed. We have service...
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ROI / Cost
I don't have anything negative to say about Sectra. The vendor updates the product regularly, and we...
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Other Observations & Comments
Sectra is good at what they do, and they are also good at charging for things. They are not...
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Functionality and Upgrades
Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...
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Service and Support
We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...
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Relationship
Sectra's strengths are good collaboration and a focus on long-term relationships.
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Service and Support
Sectra could improve some things because sometimes we wait a long time for local configurations and...
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Relationship
The thing I like the most about Sectra is that they have a saturated presence in Sweden, so I can...
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Technology
We would like to see Sectra improve the workflows for a research environment. We also need better...
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Lessons Learned
A lot of our training was remote, but that was not the big issue. That worked fine. But Sectra had...
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Service and Support
Sectra does not have the quickest response time with support matters. We must go into the web portal...
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Technology
We had a big transformation going to a cloud environment, and we had a lot of discussions about...
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Relationship
Sectra is a big organization that can handle challenges as they appear. There are also many...
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Functionality and Upgrades
The product is easy for clinicians to use. It gives them a good view of the patients' examinations.
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Relationship
We regularly meet with our contacts from the vendor, so it is easy for us to suggest improvements....
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Lessons Learned
We recently started to get better follow-ups from Sectra on challenging cases. When we have...
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Service and Support
The vendor's strengths are their personable service and their support. The system is intuitive and...
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Relationship
The vendor has stopped visiting and talking with all their customers, although I am sure the vendor...
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Service and Support
Sectra's biggest strengths are customer service and the product. I like the product's ease of use....
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Functionality and Upgrades
It does take us time to learn the ins and outs of the system. Display protocols are difficult to...
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Functionality and Upgrades
We like the vendor and how they have developed the product.
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Relationship
One of the vendor's strengths is reliability.
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Functionality and Upgrades
The PACS is a robust product with precise rules that protect our end users.
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Functionality and Upgrades
Sectra could focus some of their development effort on improving their teleradiology management system....
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Technology
One of the things Sectra needs to focus on is evolving the product in parallel with patient safety...
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Functionality and Upgrades
Sectra needs to provide more tools at the management level for accessing information from the PACS,...
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Relationship
Sectra works very hard to have a good relationship with their clients. They search for the best...
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Functionality and Upgrades
Sectra PACS is end-user friendly. It also has good documentation functionality for system...
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Interfacing and Integration
Sectra has a nice integration and development team that is focused on our domestic market and the...
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Service and Support
We have a problem with the vendor’s licensing that applies to nearly all the vendor’s improvements...
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Functionality and Upgrades
We like to consider ourselves at the forefront of hospital-wide imaging and media handling, yet some...
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Service and Support
Like most customers, we have an SLA agreement for incidents and larger problems, but when we have...
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Relationship
I like Sectra's availability and professionalism.
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Interfacing and Integration
I like the product's availability rate, smoothness, ability to manage high-intensity flow, and...
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Functionality and Upgrades
Sectra could improve the product by offering even more post-processing things, such as brain diffusion....
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Functionality and Upgrades
The product's strengths are ergonomics and reliability.
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Functionality and Upgrades
The vendor could improve the MRI image fusion capability.
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Functionality and Upgrades
Some of Sectra's strengths have to do with safety, customer relationships, follow-up, and the...
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Functionality and Upgrades
The product could be improved with more advanced tools.
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Functionality and Upgrades
Sectra could improve the customer experience by finding trade-offs between security and...
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Technology
The vendor's biggest opportunity for improvement involves solving problems that arise over time and...
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Functionality and Upgrades
Sectra PACS is a mature product. I like the
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