Sectra PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

Sectra's customer service model is excellent. Anytime there is a ticket or we have a question, the...

Jun 2024
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Director

Operations

Recently, Sectra implemented a new training for on-site PACS admins. In that training, the vendor...

Jun 2024
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Director

Loyalty, Relationship, Product

Sectra is a very forward-looking organization. There are some features that we want in the system...

Jun 2024
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Director

Relationship, Operations

At our last meeting with Sectra, the things we brought forward at our previous meetings still hadn't...

Jun 2024
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Director

Relationship

Even though Sectra has grown exponentially over the last few years, their community and...

Jun 2024
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Manager

Operations, Operations

Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...

Jun 2024
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Manager

Culture, Culture, Relationship, Relationship

We have been able to meet in the middle with Sectra as we have had a lot of discussions about...

Jun 2024
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Manager

Relationship, Relationship

We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...

Jun 2024
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Manager

Product

Perfection doesn't exist. If perfection existed, everyone would be on the same system. Sectra PACS...

Jun 2024
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Manager

Loyalty, Relationship, Product

I like Sectra. I find them to be a very engaged company, and I have dealt with so many vendors over...

Jun 2024
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Manager

Value

Sectra PACS is not cheap. The price is on the higher end, but we get what we pay for. We have to...

Jun 2024
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Manager

Loyalty

There is some new functionality coming to Sectra PACS that we are going to embrace. Sectra PACS will...

Jun 2024
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Physician

Relationship

Sectra could improve my customer experience by making volumetric measurements easier.

Jun 2024
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Physician

Relationship, Product

Sectra's biggest opportunity for product improvement would be automating report writing so that we...

Jun 2024
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Physician

Product

I most like that Sectra PACS is user friendly.

Jun 2024
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Physician

Relationship

Sectra's biggest strengths are working efficiently, having support available 24/7, and having a very...

Jun 2024
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Physician

Product

The vendor's biggest strength is their product.

Jun 2024
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Physician

Product

I most like that the product is user friendly and reliable.

Jun 2024
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Physician

Product

The cardiology module in the product could be improved, and we would like Sectra to integrate voice...

Jun 2024
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VP/Other Executive

Relationship, Relationship, Product, Product

Sectra's biggest strength is their fast response to client requests. I like that the product is easy...

Jun 2024
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VP/Other Executive

Operations, Operations, Product, Product

The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...

Jun 2024
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Physician

Relationship

One of Sectra's biggest strengths is their technical help.

Jun 2024
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Physician

Product

The biggest improvement we would like to see is a voice recognition system for our language.

Jun 2024
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Physician

Product

I like the reliability of Sectra PACS.

Jun 2024
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Physician

Relationship

If the vendor were to make changes to improve my experience as a customer, they could have advanced...

Jun 2024
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Manager

Relationship

Even though Sectra has above-average service quality, they don't keep their promises, and that puts...

Jun 2024
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Manager

Relationship, Product

To improve my experience as a customer, Sectra could solve problems such as assigning images on the...

Jun 2024
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Manager

Product

I like that post-process operations can be done through Sectra PACS.

Jun 2024
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Manager

Relationship

Sectra's technical team in our country is generally reachable and can solve problems, but the...

Jun 2024
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Manager

Relationship

One of Sectra's biggest strengths is fast technical service support.

Jun 2024
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Manager

Relationship, Product

One way Sectra PACS can improve is by evaluating our demands; Sectra's main center is not very...

Jun 2024
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Manager

Relationship, Relationship, Operations, Operations

Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...

Jun 2024
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Manager

Product, Product

Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...

Jun 2024
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Analyst/Coordinator

Loyalty

With Sectra PACS, we are looking for more within the workflow and analytics perspective. We have...

May 2024
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Analyst/Coordinator

Relationship

Our struggles with Sectra’s support are due to growing pains. We previously had pretty good support,...

May 2024
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Analyst/Coordinator

Relationship

We would like Sectra to be proactive. Our monitoring systems usually detect when there is an issue,...

May 2024
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Manager

Relationship, Relationship

Sectra has excellent support, and I like the ease of configuration in the product.

May 2024
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Director

Product

The things I like most about the product are its ease of use and interoperability.

May 2024
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Director

Product

The biggest opportunity for product improvement is AI.

May 2024
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Director

Relationship

The vendor's biggest strength is they know their space.

May 2024
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Manager

Operations

Sectra's implementations are straightforward. We have never had an issue, concern, or problem with...

May 2024
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Manager

Relationship

I haven't had any concerns about the vendor, and they haven't failed on any of their promises. The...

May 2024
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Manager

Operations, Product

Sectra PACS is really intuitive and easy to use. I haven't been trained on it, but I can do...

May 2024
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Manager

Culture, Value

Sectra introduces new things every other year that users can purchase as add-ons. The vendor is very...

May 2024
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Manager

Relationship

Sectra is proactive. They monitor all of our systems. We actually trip the vendor up sometimes when...

May 2024
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Physician

Loyalty, Loyalty, Product, Product

I was very glad when the hospitals in this region went for Sectra PACS because I had previous...

May 2024
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Physician

Relationship, Relationship

Whenever I have been in contact with the vendor's support team, they have always been eager to help,...

May 2024
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Physician

Product, Product

Sectra PACS has integration with several programs, and it seems to be working very well. It is...

May 2024
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Physician

Relationship, Relationship, Product, Product

The product just has small issues, which are very specific, strange things that sometimes affect...

May 2024
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Manager

Relationship, Relationship

We wanted a very engaged and enabling supplier who understood our needs.

Mar 2024
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Manager

Relationship, Product

I don't see anything falling off with Sectra PACS. If anything, our experience has improved since...

Mar 2024
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...

Mar 2024
||
(0)
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Director

Culture

So far, Sectra has kept all their promises, but certain elements of our contract haven’t been...

Mar 2024
||
(0)
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Manager

Relationship

Sectra is good on two levels. The company and the product are good. The feedback when we have issues...

Mar 2024
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Analyst/Coordinator

Loyalty, Loyalty, Operations, Operations

We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Product

We have moved to integrated speech software and gotten rid of our external speech application. So...

Mar 2024
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Director

Relationship

We are quite reasonably happy with the customer support from Sectra; it is outstanding. We have...

Mar 2024
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Director

Relationship

We have regular meetings with the service team at a higher level than just the district level. The...

Mar 2024
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Physician

Product

I would buy Sectra PACS again with no hesitation. It is just so good. There are add-on modules, but...

Mar 2024
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Physician

Operations

As a superuser of Sectra PACS, I get to learn all about Sectra PACS and teach all my colleagues how...

Mar 2024
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Physician

Operations, Product

There are so many choices and configurations we can do in Sectra PACS. I can configure things the...

Mar 2024
||
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Manager

Relationship, Operations

Before we had the product in our hands, when we were configuring it and then during the subsequent...

Mar 2024
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Director

Loyalty

We are looking toward doing an upgrade soon, and that will give us new confidentiality...

Mar 2024
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Director

Product

We are relatively stable. Sectra PACS suits our needs. It delivers what we want. There is just a bit...

Mar 2024
||
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Director

Operations

The initial training from Sectra was pretty positive, but now we don’t really receive any training...

Mar 2024
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(0)
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Physician

Product

One gripe we have had with Sectra PACS since the beginning is the way it does key images. A...

Mar 2024
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Physician

Relationship

I have actually never used Sectra’s customer support because I can just find stuff in the help...

Mar 2024
||
(0)
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Manager

Relationship

There are a few things that we would like to see in Sectra PACS. When we have admin and user...

Mar 2024
||
(0)
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Manager

Loyalty, Product

There are a couple of new Sectra PACS features that have been of interest to some of the people here...

Mar 2024
||
(0)
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Manager

Relationship

Over the Christmas and New Years period in particular, Sectra does a freeze of some sort. Basically,...

Mar 2024
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Manager

Relationship

When we are talking about potential issues we are noticing in the system, one of the Sectra people...

Mar 2024
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Manager

Product

When we log in, Sectra has something called the Sectra Connectivity Hub. When we log in, we can see...

Mar 2024
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Physician

Loyalty, Relationship

I have sent both a wish list and a complaint list to Sectra, and I know they are working on some of...

Mar 2024
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(0)
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Physician

Relationship, Operations

Sectra used to have a fantastic software person who answered all my questions and sorted out all my...

Mar 2024
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Physician

Relationship, Product

Unfortunately, we have a backlog in our system, so when we are doing a worklist and looking for...

Mar 2024
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(0)
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Manager

Relationship

After we went live with the product, there was a period where the vendor's responsiveness with...

Mar 2024
||
(0)
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Manager

Relationship, Operations

We were working on a significant project at one point and ran into some significant hurdles. Our...

Mar 2024
||
(0)
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Manager

Loyalty, Product

Moving to Sectra PACS has turned out really well. I sometimes joke that we went from a 2007 Toyota...

Mar 2024
||
(0)
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Manager

Relationship, Product

Compared to our experience with our previous vendor, we see a lot of updates fairly regularly from...

Mar 2024
||
(0)
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Manager

Operations

Our Sectra implementation was quite a process, but Sectra was very good. They were very responsive....

Mar 2024
||
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Manager

Operations

Sectra’s initial training was very good. If we have a couple of sessions, we can tee them up...

Mar 2024
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Manager

Product

I tell people that when they are first looking at Sectra PACS, if they have any familiarity with...

Mar 2024
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Manager

Operations, Product

Compared to what we had in the past, things are a lot more clearly labeled in Sectra PACS. In the...

Mar 2024
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Manager

Operations

Sectra handled the implementation of Sectra PACS well. They provided support for the implementers in...

Mar 2024
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Manager

Product

There is one thing that is a bit of a nuisance with data migration. We migrated all our previous...

Mar 2024
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Manager

Product

The things that I like about Sectra PACS are how easy the QA, rejection, and viewing processes are...

Mar 2024
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Physician

Operations

There are a lot of functionalities in the system that I don't know how to find. I don't even know...

Mar 2024
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(0)
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Physician

Relationship

I don't feel like I am receiving any support from the vendor. I use the product, and it works well...

Mar 2024
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Physician

Loyalty, Product

The system will go down, but we will be able to use it again when it comes up. Sectra PACS pretty...

Mar 2024
||
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Manager

Product

The only annoyance for us is if a radiologist is sending images to a GP, there is no ideal external...

Mar 2024
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Manager

Product

One thing that has surprised us a little is the downtime. The downtime within the whole RIS PACS has...

Mar 2024
||
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Manager

Operations

We have had some training on some remote operators, and the Sectra PACS part has always been the...

Mar 2024
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Manager

Relationship

Sectra’s support has been great. If there is any downtime, we call the Sectra help desk. There have...

Mar 2024
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Manager

Relationship

I would give Sectra a top score for executive involvement. The executives were involved fully in the...

Mar 2024
||
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Manager

Operations

Sectra has made a lot of effort in terms of training our radiologists. We were responsible for...

Mar 2024
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Manager

Loyalty, Product

Sectra has a good product, and they are endeavoring to do the best they can. Prior to being on...

Mar 2024
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Manager

Product

If I were going to flag one concern, it would be that I feel like Sectra has a resourcing problem...

Mar 2024
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Manager

Value

We have some specific integrations that we need to do, and Sectra has quoted for those and charged...

Mar 2024
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Manager

Relationship

Overall, Sectra is capable in terms of support. There are a couple of things at the moment that we...

Mar 2024
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Manager

Product

Sectra drives upgrades. They have done upgrades to the Sectra connectivity hub, which is a statewide...

Mar 2024
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Manager

Product

To me, the big thing about Sectra is the efficiency of radiologists doing their reports. I don't...

Mar 2024
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Manager

Product

Sectra has a special portal that relates to image exchanges, but we don't use that. The system's...

Mar 2024
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(0)
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Manager

Operations

Sectra's initial training was pretty good, but the vendor isn't as proactive with their ongoing...

Mar 2024
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(0)
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Manager

Loyalty, Product

There are things that we have looked at in the past that might be useful in the system. One of those...

Mar 2024
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(0)
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Manager

Relationship

Sectra is quite good at delivering new things, but on the provider side, they are pretty slow at...

Mar 2024
||
(0)
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Manager

Relationship

The vendor's support has been great lately. Sectra has been very good at responding to things and...

Mar 2024
||
(0)
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Manager

Relationship

We have a local Sectra person who we deal with, and that person is pretty good. They know our system...

Mar 2024
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(0)
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Manager

Culture, Relationship

With Sectra, some things are chargeable, but when there are little things to do, the vendor is happy...

Mar 2024
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(0)
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Manager

Relationship

The entire time that I have been involved with Sectra as a company, there has been a very good...

Mar 2024
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Director

Value

Sectra is no longer in the market of nickel-and-diming.

Feb 2024
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(0)
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Director

Loyalty

The vendor is no longer investing much into their PACS product.

Feb 2024
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(0)
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Manager

Relationship, Relationship, Product, Product

Sadly, there are more challenges than positive things going on at the moment and part of the reason...

Feb 2024
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Manager

Relationship, Relationship, Product, Product

One problem that has come up with Sectra is cybersecurity because of the risk the organization faces...

Feb 2024
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Manager

Relationship, Relationship, Operations, Operations

In terms of Sectra’s support, we have had a mixed bag. Some of the staff members are good. When we...

Feb 2024
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Manager

Product, Product

Sectra PACS is good enough at the moment. We don't have many users coming to us and asking us for...

Feb 2024
||
(0)
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Manager

Culture, Culture, Value, Value

Going forward, Sectra is changing their licensing structure. Currently, there are orthopedic...

Feb 2024
||
(0)
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Manager

Operations, Operations

Sectra’s training varies. We have one person who understands everything and knows the system really...

Feb 2024
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Manager

Value, Value

Sectra PACS is a really good PACS. However much we pay, we get our money's worth. We can tell...

Feb 2024
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(0)
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Manager

Product, Product

I would unreservedly recommend Sectra PACS. When we first started, I thought the system was...

Feb 2024
||
(0)
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Manager

Product, Product

Sectra would probably benefit from increasing partnerships with emerging AI image manipulation tools...

Feb 2024
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(0)
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Manager

Relationship, Relationship, Product, Product

The functionality versus usability ratio is high in Sectra PACS. It is a very functional system, but...

Feb 2024
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Director

Loyalty, Loyalty, Operations, Operations, Product, Product

We have done some upgrades with the PACS that changed the workflow and some integration through the...

Jan 2024
||
(0)
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Director

Loyalty, Loyalty, Product, Product

We use another vendor for taking in images from photos, and we take those photos to the Sectra...

Jan 2024
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(0)
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Director

Loyalty, Loyalty, Product, Product

We have the ability to transfer lab data that is important. But we want to have a more open view so...

Jan 2024
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(0)
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CIO

Loyalty, Relationship

We might move away from Sectra, but that would only be for the sake of having one unified system,...

Jan 2024
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(0)
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CIO

Culture

Sectra showed us a demo of their AI tool at a conference, and we liked it very much. Sectra is...

Jan 2024
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(0)
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Manager

Operations, Value

Sectra is not very mature in their road map processes, so it is difficult for us to plan. With the...

Jan 2024
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Manager

Operations, Product

Sectra hasn’t changed their product massively, so it doesn't need huge amounts of training. It...

Jan 2024
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Manager

Loyalty, Relationship

One of the key reasons we like Sectra is that they have a global presence and are a market leader.

Dec 2023
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Manager

Product

I like the ease of using Sectra PACS.

Dec 2023
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Manager

Product

We would like to see better integration between Sectra PACS and some of our other solutions. For...

Dec 2023
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Manager

Relationship

Sectra provides good support, but they need to do more root-cause analysis for some of the technical...

Dec 2023
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Manager

Product

The vendor could improve some things. As administrators, we lack access to DICOM routers and HL7...

Dec 2023
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Manager

Relationship

Logging tickets for the system is too time consuming. We would like the vendor to respond to...

Dec 2023
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Manager

Product

Sectra PACS needs to have integration options with other systems. Right now, it has a separate...

Dec 2023
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Manager

Product

The system's template integrations are exemplary and work very well.

Dec 2023
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Manager

Product

Sectra PACS lacks a keyword search function. That function would be useful for our research.

Dec 2023
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Manager

Relationship, Product

One of Sectra's strengths is that they are a global vendor that still has the ability to tailor...

Dec 2023
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Manager

Product

The system has many flexible configurations. It is usually possible for us to achieve the outcomes...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

One of the good things about Sectra is that they really understand priority issues. However, they...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

We have always been quite happy with the actual service that Sectra delivers. However, I would like...

Dec 2023
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Director

Product

The vendor could improve the spell-check ability, the batch reporting, and our ability to know at a...

Dec 2023
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Director

Loyalty, Loyalty

Our core project with Sectra went well. Sectra is a victim of their own success now. They are...

Dec 2023
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Director

Culture, Culture

Sectra PACS costs a lot more than our other PACS products do. When it comes to Sectra's charges, we...

Dec 2023
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Director

Relationship, Relationship, Operations, Operations

Sectra PACS is usually pretty dependable, and its upgrades are fairly bug free. Sectra has a good...

Dec 2023
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Director

Relationship, Relationship

Sectra's support used to be better, but the vendor has really slowed down, and their help desk has...

Dec 2023
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Director

Product, Product

Our experience with Sectra hasn't been bad. The system itself is good. We were worried because the...

Dec 2023
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Manager

Product

Sectra's biggest strength is the overall performance and ease of use of their PACS. I cannot think...

Dec 2023
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Director

Product, Product

Generally, things are really good with Sectra. Sectra is a good company with a really good product...

Dec 2023
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Director

Product, Product

The only thing that we would like to see the vendor improve in the system would be the anonymization...

Dec 2023
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Director

Culture, Culture, Loyalty, Loyalty, Relationship, Relationship

I don't think that any company keeps all of their promises, but Sectra mainly keeps their promises....

Dec 2023
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Manager

Product

Sectra has a good, solid platform. Sectra IDS7 is, as my radiologists tell me, the Ferrari of PACS...

Nov 2023
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Manager

Relationship

The challenge with Sectra is they are growing very quickly. We are happy with the product. I don't...

Nov 2023
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Manager

Relationship

The biggest change Sectra could make to improve our experience would be to respond faster to our...

Nov 2023
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Manager

Relationship, Relationship, Product, Product

Sectra PACS' biggest strengths are the configuration, flexibility, and user-friendliness. And the...

Nov 2023
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Manager

Loyalty

We maintain a regular cadence of our meetings with Sectra. We go over our performance and our issues...

Nov 2023
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Manager

Value

Sectra's prices are creeping up. It is starting to feel like they are charging for everything now....

Nov 2023
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Manager

Loyalty, Value

Going to the cloud is the big buzz right now, but in our country, we are a little behind. We can't...

Nov 2023
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Manager

Relationship

Sectra hasn’t really delivered anything new as of late, and we have noticed more fixes have been...

Nov 2023
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Manager

Relationship, Product

The biggest strengths of Sectra are that they are cooperative, communicative, and friendly. We like...

Nov 2023
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Manager

Relationship

There have been some recent management changes in our region that Sectra needs to be very careful...

Nov 2023
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Manager

Relationship

For customer support, people call into a team site that someone from Sectra is constantly...

Nov 2023
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Manager

Relationship, Product

Sectra PACS is a great imaging product, but I would like Sectra to understand our needs from a...

Nov 2023
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Director

Product, Product

Sectra has a true enterprise-class system. The PACS is solid, resilient, and modern.

Nov 2023
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Physician

Loyalty, Loyalty, Product, Product

We had frequent outages with the product, and the entire system would slow down. All of our...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

The Sectra team have been very responsive, their go live team was excellent, and their engineers on...

Nov 2023
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Physician

Operations, Operations

We went from a RIS based reporting solution to a PACS based reporting solution, and we didn’t quite...

Nov 2023
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Physician

Product, Product

The functionality of the actual PACS viewer is excellent, and it is light-years above what we had...

Nov 2023
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Physician

Operations, Operations

A lot of our training was done virtually, and it just didn't work for a lot of our radiologists and...

Nov 2023
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Physician

Relationship, Relationship, Operations, Operations

We had a great go-live with the product. However, we had some quality and speed issues at the start...

Nov 2023
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Physician

Relationship, Relationship

The Sectra executive team have been very good. We met with them shortly after we had gone live, and...

Nov 2023
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Analyst/Coordinator

Relationship

Sectra needs to improve their service desk team. Sometimes we don't even get ticket numbers.

Nov 2023
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Analyst/Coordinator

Relationship

One of Sectra's biggest strengths is their local knowledge of our environment. Sectra PACS works and...

Nov 2023
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Analyst/Coordinator

Relationship

I wish Sectra would support customer-owned cloud storage.

Nov 2023
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CMIO

Operations, Operations

As with a lot of other deployments, we have had significant networking issues with the product's...

Nov 2023
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CMIO

Product, Product

The product's interface is nicer and more modern than what we had before. Sectra PACS' voice...

Nov 2023
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CMIO

Loyalty, Loyalty, Product, Product

Overall, the system's performance on the cloud has been good, but we are migrating data in the...

Nov 2023
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CMIO

Relationship, Relationship

Our relationship with Sectra has always been good. They are a responsive supplier. The vendor's...

Nov 2023
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CMIO

Loyalty, Loyalty, Product, Product

With our previous solution, an ED clinician could write a temporary report about a potential...

Nov 2023
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Director

Product, Product

The product is designed with reporting in mind. We can see from using other products that Sectra has...

Oct 2023
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Director

Product, Product

In terms of the stability of the program, it does quite complex things, but it seems to do them with...

Oct 2023
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Manager

Loyalty

I don't think there were any expectations for Sectra PACS in terms of how it was going to work. I...

Oct 2023
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Manager

Product

In Sectra PACS, we get a lot better functionality for viewing the actual images and transferring...

Oct 2023
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Manager

Relationship

We have an ongoing problem with one particular bug that we have been engaged with Sectra about for a...

Oct 2023
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Manager

Product

One of the frustrations with Sectra PACS is that our RIS and our PACS are separate. We came from an...

Oct 2023
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Director

Product, Product

One of the things that probably needs a bit more thought in Sectra PACS is when we are reading...

Oct 2023
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Director

Product, Product

When we look at intelligent profiles and display protocols in Sectra PACS, some settings can only be...

Oct 2023
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Manager

Product

Because we are new with the Sectra PACS product, I don't think we have had any new technology rolled...

Oct 2023
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Director

Product, Product

What I like most about Sectra PACS is its reliability. It works. It does what it is meant to do, but...

Oct 2023
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Manager

Loyalty

We would highly recommend Sectra PACS. We feel comfortable with Sectra PACS with other endorsements....

Oct 2023
||
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Manager

Product

We have been with Sectra for quite a while, and there have been a lot of improvements in the...

Oct 2023
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Director

Product

Sectra aspires to put patient safety first and foremost. So there are a lot of checks and balances...

Oct 2023
||
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Director

Relationship

Sectra’s support team and customer client managers are excellent. Anytime we have an issue or are...

Oct 2023
||
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Director

Relationship

There is a person who joined the Sectra team who is really proactive and engaged with our internal...

Oct 2023
||
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Director

Product

The ease of use of Sectra PACS depends on the end user. We have a different demographic of...

Oct 2023
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Director

Relationship

We do not use Sectra’s support often, but we don’t hear our team screaming, so that is a good thing....

Oct 2023
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Director

Operations, Product

Our doctors and radiologists are busy, and the only avenue that they have for educational materials...

Oct 2023
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Manager

Loyalty, Loyalty, Product, Product

There were some new functions that we asked Sectra for, and they implemented them. They implement a...

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations

Sectra has had some growing pains, and they need to improve in their project management and...

Oct 2023
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Manager

Value, Value

Sectra is charging more than they used to. There are some things they used to do for us without...

Oct 2023
||
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Manager

Operations, Operations

Sectra gives us, as administrators, options for how we want to use the system, and they do not force...

Oct 2023
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Manager

Relationship, Relationship

When we bought Sectra PACS, the vendor said they supported a file that would ensure data...

Oct 2023
||
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Manager

Operations, Operations

We received a certain amount of training from Sectra during the implementation, but if we want more...

Oct 2023
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Manager

Product, Product

Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...

Oct 2023
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Director

Relationship, Relationship

We have extremely good service management, but Sectra is limited with back-end support at the...

Oct 2023
||
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Director

Operations, Operations

Sectra could do better with training. Sectra’s training is good, but I think most of our end users...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Sectra is obviously very busy in the marketplace. They have been deploying quite a lot, and they...

Oct 2023
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Director

Relationship, Relationship

The thing I like the most about the product is that it is extremely good. I think Sectra is doing...

Oct 2023
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Manager

Relationship, Relationship

The staff is approachable and helpful.

Oct 2023
||
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Manager

Product, Product

The end users like Sectra PACS. The radiologists seem happy when the product performance is good.

Oct 2023
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Manager

Relationship, Relationship, Product, Product

Overall, we like Sectra PACS, but we have had some issues lately, and it has taken some time to get...

Oct 2023
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Manager

Product, Product

The PACS administrator portion for Sectra PACS is much harder to use and requires more work than our...

Oct 2023
||
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Manager

Product, Product

It would be nice if we had a separate silo for images from Sectra Image Exchange Portal.

Oct 2023
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Manager

Relationship, Relationship, Product, Product

The only thing that slightly complicates and confuses things with Sectra is that they operate a...

Oct 2023
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Manager

Loyalty, Loyalty

All of our turnarounds with Sectra are within the defined SLA, but if they could turn things around...

Oct 2023
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Manager

Loyalty, Loyalty

I would buy Sectra PACS again. There has been a massive change at the hospital recently; we have...

Oct 2023
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Manager

Culture, Culture

With Sectra, most costs fall under the terms of service. We might make the odd request that is...

Oct 2023
||
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Manager

Relationship, Relationship

I am a big fan of the relationship with Sectra. There is a very positive can-do attitude in my...

Oct 2023
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Manager

Relationship, Relationship

Sectra will bring in resources from not only their team here but from other countries. They bring in...

Oct 2023
||
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Manager

Relationship, Relationship

We would like Sectra to add more support engineers over the next year. We want more proactive...

Oct 2023
||
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Manager

Product, Product

Sectra PACS is an excellent, powerful PACS. We like how easy it is to use. It is a best-of-breed solution....

Oct 2023
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Manager

Product, Product

The biggest opportunity to improve the product is its ability to ingest more ologies. I guess the...

Oct 2023
||
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Manager

Relationship, Relationship

We are really happy Sectra customers. Things have been fantastic. We have great workflows and solid...

Oct 2023
||
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Manager

Loyalty, Loyalty, Product, Product

We have had no downtime with Sectra PACS. It is a great system, and we get well looked after by...

Oct 2023
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Manager

Culture, Culture, Relationship, Relationship

Whether Sectra keeps all their promises is a hard question. Of course, there have been some...

Oct 2023
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Manager

Culture, Culture, Product, Product

We don't have any issues with Sectra PACS. It works as promoted. That is good.

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations

Sectra could have a more active role in implementations. They are now stepping back and saying that...

Oct 2023
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Manager

Culture, Culture, Value, Value

Sectra has always been very good at keeping us on the leading edge of their releases at no charge....

Oct 2023
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Manager

Relationship, Relationship

All of our service delivery managers have been excellent; we just don't seem to keep the same one...

Oct 2023
||
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Manager

Operations, Operations

The vendor's training isn't working perfectly. One big change is that Sectra has moved to...

Oct 2023
||
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Manager

Relationship, Relationship

Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...

Oct 2023
||
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CMIO

Relationship, Relationship, Operations, Operations

Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...

Oct 2023
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