Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
The support is very strong with Sectra. We can call them, or we can have tickets on their platform....
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Culture, Value
Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...
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Loyalty, Product
Our experiences with Sectra have been quite good. How the PACS should work is communicated well....
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Relationship
The vendor could improve our experience by giving us a faster and more direct way to get in touch...
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Product
Sectra offers a wide range of functionality and applications and drives continued development. The...
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Relationship
The vendor could improve our customer experience by keeping stipulated time frames and not moving...
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Product
The vendor's biggest opportunities for product improvement are moving more functions to a...
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Value
The biggest opportunity for improvement is the vendor making their products more affordable.
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Relationship, Product
The service is stable, and the downtime is short.
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Product
The biggest opportunity the vendor has for product improvement would be to bring in more AI...
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Product
The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...
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Product
Sectra PACS is a comprehensive and reliable solution. I like its stability.
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Relationship, Product
Sectra's greatest strengths are that we can trust them and that their product is reliable.
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Product
I like the quality of the product. I also appreciate its performance and stability.
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Culture, Relationship, Product
Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....
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Relationship, Operations
The vendor could improve our customer experience by implementing their breast MRI system.
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Relationship, Product
Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....
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Value
When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...
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Relationship
Even if I don't get any communication back from the vendor's help desk, I know that I can send an...
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Relationship
Communication is the most important thing that Sectra needs to work on. We used to have client...
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Culture, Relationship, Operations, Product
There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...
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Loyalty
Sectra PACS is integrated with our electronic patient journal. That integration is good because...
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Culture, Value
Sectra has good control when it comes to charging, but if they can charge us for something, they...
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Culture, Loyalty
We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...
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Relationship
I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...
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Loyalty
Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...
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Relationship, Product
We have some issues and needs that the vendor hasn't met. There was an issue where we would import...
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Operations
The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...
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Operations
We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...
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Operations
I can say only positive things about Sectra. We can do a lot with the system. We have various small...
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Relationship
A few years ago, Sectra would have scored a few points lower on support, but they have listened to...
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Product
Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...
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Relationship
We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...
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Loyalty, Relationship
Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...
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Culture, Value
Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...
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Relationship, Product
In our region, we have a new journal system, and with every exam that we do in the journal system,...
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Relationship, Product
Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...
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Product
Sectra could improve the smart orchestration in the solution. They could also work on quantifying...
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Relationship
With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...
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Value
Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...
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Product
The biggest opportunity for product improvement is the user interface. The vendor could improve our...
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Relationship
The vendor's biggest strengths are having a robust product and their support. What I like most about...
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Relationship
Sectra could improve our customer experience by lowering the price of Sectra PACS.
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Relationship
Sectra's biggest strengths are their good support and the fact that their people speak our language.
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Product
The things that I like the most about the product are that it has great potential and that it offers...
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Value
Sectra has a very good product. They have a deep understanding about the workflow that we perform...
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Relationship, Operations
We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...
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Relationship, Product
Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...
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Loyalty, Relationship
Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...
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Relationship
It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...
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Loyalty, Relationship
The fact that Sectra is becoming a very big company is good in some parts because that gives them...
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Value
The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...
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Relationship, Product
The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...
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Product
Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...
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Product
Sectra PACS is a good reliable product, and the GUI is easy to use.
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Product
Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...
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Relationship
Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...
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Relationship, Product
To account for our country’s specific needs, vendors need to know how we work in our hospitals....
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Operations, Product
Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...
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Operations
Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...
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Relationship
If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...
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Operations, Product
Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...
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Relationship
Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....
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Loyalty
If we had to make the choice again, we would buy the solution again. In our country, buying...
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Product
Despite the excellent quality of Sectra's systems, there is always room for optimization....
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Relationship, Product
Sectra could improve our experience by improving their native AI instead of installing add-ons....
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Relationship
Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...
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Product
Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...
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Operations
Sectra is awesome with training. We get free access to all their libraries and everything online....
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Value
Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...
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Relationship
Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...
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Product
I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.
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Product
Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.
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Relationship
Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...
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Relationship, Value
Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...
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Relationship, Product
Reliability is Sectra's greatest strength and what we like most about their product.
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Product
We need to see the development of a better overview in terms of bookings and changes in daily operations....
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Culture
We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...
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Relationship, Operations
With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...
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Operations, Product
As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...
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Operations
We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...
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Loyalty
We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...
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Relationship, Operations
We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...
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Culture
One of the things that has changed with Sectra is that with Sectra One, everything was included, but...
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Operations
Sectra has some good application specialists who will come to the site after an upgrade. They will...
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Relationship
Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...
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Relationship, Product
Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...
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Product
Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...
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Relationship
Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...
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Value
When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...
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Operations
We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...
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Culture, Value
We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...
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Relationship
Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...
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Product
What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...
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Operations, Product
Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...
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Loyalty
Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...
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Relationship
Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...
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Value
Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...
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Operations
Sectra has better collaboration and better understands our needs than our previous PACS vendor did....
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Product
The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...
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Operations, Product
The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...
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Relationship
Sectra could probably be better at being proactive. When they have some new functionality, they ask...
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Culture, Product
Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...
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Loyalty, Relationship, Product
We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...
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Loyalty, Product
We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....
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Loyalty, Product
I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...
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Loyalty, Relationship
We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...
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Culture, Value
Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...
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Relationship
Sectra will only promise what they can live up to, and they will say whether something is not...
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Loyalty, Value
We had major problems with the stability of our previous PACS product, so we motivated our clinical...
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Product
The product is very intuitive. I think that one of the best things about Sectra PACS is the...
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Culture, Relationship, Value
There is a mechanism that archives images on the VNA. Sectra promised us that they had this...
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Product
Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...
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Product
The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.
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Loyalty, Product
The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...
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Product
Users like the product's ease of use no matter their role in the radiological workflow.
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Product
The biggest opportunity for improvement is building the RIS completely into the PACS.
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Operations, Product
We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...
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Relationship
The vendor has the best product on the market. They have a strong and supportive service organization....
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Relationship
What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...
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Culture, Relationship, Operations
A few years back, we had several issues with the contract and the relationship between our...
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Relationship
If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....
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Operations
Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...
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Operations, Product
Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...
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Value
Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...
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Relationship, Product
We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...
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Relationship, Product
Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...
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Product
Sectra PACS is really easy to use, providing hanging protocols, shortcuts by keyboard, and online...
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Value
Sectra does a good job with delivering technology. For example, breast tomosynthesis was added...
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Product
We like that Sectra PACS is easy to handle. We can create task-adaptive hanging protocols for each...
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Product
The thing we like least about Sectra PACS is that there is a white pop-up at the beginning that we...
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Relationship
Guaranteed access to Sectra’s technical support is immediately available via our regional support...
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Relationship
To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.
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Relationship, Product
The biggest opportunity for product improvement is that the system performance slightly lags during...
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Product
My favorite thing about the product is the configuration for the advanced search through the...
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Operations, Product
The thing I like the most about the product is its ease of use.
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Product
The biggest opportunity for product improvement is to have additional imaging specialty advanced...
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Relationship
The biggest strength of the vendor is that they have a focused and engaged local team.
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Relationship
The change that the vendor could make to improve our experience as a customer would be to increase...
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Relationship
I like Sectra's immediate action or response around any incidents or issues that are logged to them....
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Operations
Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....
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Loyalty
We have a scheduled upgrade that will give us new features for statistics. We are encountering some...
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Operations
What I would like Sectra to focus on is getting more local expertise for troubleshooting available....
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Operations, Product
The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...
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Relationship, Operations
Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...
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Product
We would like to see adaptation to modernized healthcare where referrals from different referrers...
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Product
I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...
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Product
Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...
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Loyalty, Product
We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...
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Relationship
The vendor is mostly fine when it comes to support. It seems like their support was a little bit...
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Relationship
We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...
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Product
I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...
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Relationship
Sectra could improve our experience by having more transparency in their infrastructure setup and...
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Relationship
Sectra is a competent and reliable business partner that understands our needs as a customer. They...
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Product
Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....
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Relationship, Value
Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...
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Relationship
The relationship meetings with Sectra should occur at least every six months with the Sectra...
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Culture, Relationship
I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...
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Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
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Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
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Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
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Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
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Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
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Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
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Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
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Product
Sectra PACS is very stable. Our users appreciate that.
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Relationship
We would like to see the vendor improve their availability for development and support issues. We...
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Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
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Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
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Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
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Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
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Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
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Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
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Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
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Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
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Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
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Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
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Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
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Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
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Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
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Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
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Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
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Product
It would be nice if the solution could mark whether examinations are presented for demos.
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Product
The product is stable and intuitive for the users. It is trustworthy and easy to use.
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Product
The biggest opportunity for product improvement would be to get the user manual back into the app.
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Relationship
There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...
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Relationship, Product
Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...
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Culture, Relationship
There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...
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Relationship
There are still times when we make requests to Sectra that it is like pulling teeth. Sectra is...
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Relationship
Sectra's management is getting thin. They have improved their hands-on resources, and that is great....
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Loyalty, Relationship
Overall, Sectra is still a great vendor. I go by our radiologists' feedback, and they have pretty...
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Culture
Sectra is trying to convert us to a subscription contract. There is a fundamental difference between...
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Value
Sectra charges for every little thing now. I'm not saying they nickel-and-dime us, but we have to be...
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Relationship
Sectra continues to grow in our region. They have been growing at an alarming rate over the past few...
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Relationship, Value
One way the vendor could improve is by lowering the price. They also need to improve the service.
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Product
What I like the most about the product is the stability. It is also user friendly.
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Relationship, Operations
One change that Sectra could make to improve our experience would be to have a specific person who...
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Relationship, Product
Sectra's people are the vendor's greatest strength. I like that that product is user friendly.
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Product
The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...
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Operations
Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...
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Operations
Sectra could know their customers better because that is where their implementation services seem to...
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Value
Sectra charges us for every little thing. I think that as long as we have a general service...
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Relationship
Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....
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Relationship
Sectra can improve and deliver more for us in the support branch of their company. I would like to...
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Loyalty
We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...
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Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
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Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
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Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
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Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
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Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
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Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
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Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
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Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
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Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
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Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
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Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
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Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
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Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
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Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
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Product
If there is a new version of the product, I want to try it.
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Product
What I like most about the system is its ease of use; however, it has some shortcomings.
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Relationship, Product
In terms of opportunities, all my problems can be reported, but some issues cannot be solved.
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Product
The system's strength is the fact that it is used in most centers.
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Culture, Relationship
Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...
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Relationship
Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...
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Product
There are one or two special applications. I do a lot of cardiac things, and those things aren't...
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Value
We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...
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Relationship, Operations
Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...
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Relationship
The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...
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Relationship, Product
I don't think there is a lot of negative feedback for Sectra. They have so many positive things....
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Culture, Loyalty, Relationship
There was one aspect that Sectra worked on that we complained about, and that was voice recognition....
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Operations
We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...
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Loyalty
We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...
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Operations
A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...
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Relationship
Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...
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Loyalty, Product
The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...
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Relationship, Operations
Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...
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Relationship
Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...
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Relationship
Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...
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Product
One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...
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Relationship
Our customer success manager and the regional lead are really nice. If we shout loud enough, they...
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Relationship
In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...
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Product
There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...
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Relationship, Product
The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....
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Relationship, Product
I really like the fact that as a user, I can configure worklists. I love the reporting templates and...
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Product
The product is working fine. There are a few issues. We just had an upgrade, and there are a few...
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Relationship
Personally, I would buy Sectra PACS again because it has been really easy on the admin side....
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Loyalty, Relationship
We still have some needs from the research department because there are things that they can't do...
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Relationship, Operations
There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....
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Relationship
Sectra tries to keep a high standard with their customer service. I think they will keep trying to...
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Operations
Sectra’s training is really good. They have online platforms and videos. We had really good training...
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Operations
The implementation of the solution took a while. When we did our implementation, even though the...
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Value
For me personally, I would say we got our money's worth. Compared to how it was with our previous...
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Product
In terms of the product, the range of things we can do with Sectra PACS and the configurability of...
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Product
We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...
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Relationship
Sectra is always developing stuff. They are very responsive to our requests as an organization....
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Relationship
I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...
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Operations
To increase the ease of use, Sectra could do interactive training. That is something they are...
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Relationship
Sectra's support people are very good. They trace us if we put in a call. There have been two or...
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Operations, Product
We just had an upgrade, and that went very well. With integration, we actually didn't push to the...
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Value
We are paying for software, and it costs a big amount of money. Sectra provides what they offer....
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Relationship, Product
There is Sectra’s monitoring system and email communications when a server is down or something, but...
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Product
The overall experience is okay for the users. The layout is fantastic, and people can easily...
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Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
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Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
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Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
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Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
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Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
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Product
One change Sectra could make to improve our experience is with the interface.
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Product
Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...
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Product
Sectra PACS is basically the same today as it was when it was installed years ago; there are just...
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Operations
One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...
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Relationship, Value
The thing that I like the most about Sectra's proactivity in relation to their support is that the...
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Relationship, Operations
Sectra is a company that cares about their customers, the stability of their customers' situations,...
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Product
From the point of view of log accessibility, especially with legal compliance, the vendor has...
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Loyalty
I don't have any complaints about the system. People like the product. I anticipate that we will...
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Culture, Value
In terms of costs and what functionality is out there, the system is very good.
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Product, Value
For stability, we have been able to greatly reduce space in terms of image archiving and providing...
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Product
I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...
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Operations
Sectra’s training is not that good. The biggest problem that I see with it is when we do an upgrade,...
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Product
The latest upgrade that we did for Sectra PACS was improved in stability and performance. That also...
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Product
Sectra will say that the end users are good. From a clinician standpoint, I know that end users...
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Relationship
We did have a conflict with Sectra in the past. There has been a huge improvement in their way of...
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Product
I would like more user-friendly comparison tools for specialty imaging. Additionally, when searching...
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Product
Sectra's biggest strengths are that the product is multifunctional, that the product has...
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Product
I like that Sectra PACS is very practical, but Sectra could use AI more.
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Relationship
Sectra's biggest strength is they pay attention to the demands of the radiologists.
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Loyalty, Product
We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...
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Relationship
For us, the support is really extraordinary.
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Loyalty
We actually evaluated many different versions of PACS solutions, and one key feature that we were...
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Product
The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...
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Relationship, Product, Value
Sectra's biggest opportunity to improve is in reducing lag time in the product.
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Product
The product is stable and easy to use. Sectra's strengths are the product's configurability and the...
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Relationship
Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...
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Product
What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...
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Relationship
I don't have complaints about Sectra's work because they are a reference in terms of support. When I...
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Product
Sectra could improve UI features and add new functionality to address specialties.
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Product
I like that the product is patient-centric and fit for its purpose.
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Product
Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...
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Relationship, Product
Sectra's strengths are their innovation and R&D and that they are a market leader.
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Relationship, Operations
Sectra should have a dedicated person assigned to my site. The initial communication regarding the...
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Relationship
Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...
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Relationship
Sectra's strength is that they are a large organization with a large support team.
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Relationship, Operations
Sectra does the function implementation well, although they have stopped supporting hardware because...
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Operations
Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...
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Product
Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...
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Product
The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...
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Product
Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...
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Loyalty, Value
The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...
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Product
I like the functionality, availability, and support of Sectra PACS.
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Value
The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...
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Relationship
Sectra's greatest strengths are product functionality, availability, and knowledgeable support...
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Relationship, Product
Two changes Sectra can make to improve the customer experience are providing a user access portal or...
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Culture, Value
Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...
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Operations
Sectra's training could maybe be more about the practical part. For example, a technical training...
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Value
It is evident that in the next versions of Sectra PACS, some things could be improved, but...
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Relationship
The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...
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Relationship
Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...
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Product
The thing I like most about the product is that it is a reliable product that fulfills its purpose.
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Product
I think the annual upgrades could help improve the product more.
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Relationship
The supplier's greatest strengths are their commitment, quality, and technical capacity.
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Relationship
I wouldn't say there is anything the vendor could do to improve my experience. I would just like...
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Product
Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...
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Loyalty, Product
There is probably a conversation for Sectra to have with the healthcare world regarding the fact...
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Loyalty, Product
Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...
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Product
While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...
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Product
Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...
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Relationship
Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...
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Product
The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...
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Product
The vendor could make the system more simplified and could check previously logged tickets.
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Relationship
The vendor's biggest strength is their great support.
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Loyalty, Product
I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...
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Loyalty, Product
Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...
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Operations, Product
For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...
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Product
We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...
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Product
I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...
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Relationship
The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...
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Product
The biggest opportunity for product improvement involves its connection to teleinformatics...
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Relationship, Product
The biggest opportunity to improve would be more frequent updates.
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Product
The biggest strengths are the dependability and simplicity. I like the speed and performance.
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Product
Sectra's biggest strength is that their system is intuitive.
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Relationship
Some changes Sectra could make to improve my experience would be having direct engagement and early...
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Product
I am perfectly happy with Sectra.
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Product
The provider's greatest strengths are the product's stability and intuitive operation.
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Product
I really like the intuitive operation and the ability to create dynamic and static worklists.
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Loyalty
One of the main reasons that we picked Sectra back in the day was that they had a solution for...
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Relationship
Sectra is very responsive. It is rare that the system goes down, but when it does, the vendor is...
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Relationship, Product
Sectra has continued to improve their product. They keep us on an update cycle where we get a new...
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Relationship
We don't have a direct connection with Sectra, but through our local distributor, we have a great...
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Product
The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...
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Product
Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...
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Product
In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...
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Relationship
To improve my customer experience, Sectra could increase proactive error detection, but that is not...
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Product
Sectra has some options for improvements concerning the reading and visibility options included in...
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Product
The biggest opportunity for product improvement is monitoring and logging.
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Product
Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...
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Relationship, Product
Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...
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Product
Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...
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Operations
Our experience with Sectra has been quite refreshing. From the beginning of the process through the...
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Relationship
Sectra PACS has been great. We have had some challenges, but they weren't because of the...
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Loyalty, Product
With Sectra one of the things that I really appreciate is their ability to evolve and adapt. So with...
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Loyalty, Relationship, Product
Sectra PACS works very well. One of the things that stood out to our IT department was Sectra's...
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Relationship, Operations
I feel I had a good relationship with our previous vendor and their availability and whatnot. But I...
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Product
I am probably being overly critical, but we do a peer-review process with our radiologists, and the...
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Relationship
Sectra’s online picketing system also includes the ability to submit new ideas. And Sectra doesn't...
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Relationship
Sectra has a monitoring solution that we have access to. We get access to their monitoring tool that...
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Relationship
Sectra’s executive involvement has been excellent, I have had conversations with the original...
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Relationship
Because of the advent of our regular governance meetings, Sectra doesn’t hide behind anything. If...
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Relationship
I brag about Sectra to others as much as I possibly can.
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Loyalty
Sectra’s payment model is subscription-based, and it has been great. I found in the past that we...
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Relationship
Sectra set up silos, so we have access to our own silo team within Sectra that we have regular...
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Operations
One of my previous issues with Sectra was documentation, and they have definitely upped their game...
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Relationship
Sectra doesn’t just hire anybody. They hire the right people. And sometimes that takes time. So I...
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Relationship
The vendor could improve their customer engagement. They are growing exponentially, so they need to...
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Culture, Value
One of my previous negatives about Sectra was that we couldn't afford some of their other products,...
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Operations, Product
I train every new physician who walks into the building, regardless of their specialty. And so many...
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Loyalty
We decided to select Sectra PACS because the vendor’s demos were all very good, and there were...
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Product
Sectra PACS has some nice vessel analysis that is built in. Sectra PACS is not as sophisticated as...
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Operations
The installation of Sectra PACS was flawless. That was quite incredible because I have done other...
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Relationship
The challenges that we see with Sectra are fairly minor. Sectra sells a lot in our market, and they...
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Product
I’m very happy with Sectra PACS. There is a lot of thought behind the tool in the user interface, in...
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Relationship, Product
Sectra had some forms that we could adapt to our purposes, but I was a little disappointed that they...
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Value
Sectra has something called AI Amplifier Server that we can get. They offer a couple of different...
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Loyalty, Relationship, Product
Our experience with Sectra has been very good, basically excellent, and that is probably informed by...
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Relationship
Sectra is overall much more responsive to any questions or concerns compared to previous vendors we...
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Operations
Sectra was very good with the implementation. Overall, I have no real concerns with Sectra. My...
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Operations
We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...
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Product
Sectra's PACS is modern software that is very open in terms of connectivity and communication with...
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Loyalty, Relationship, Product, Value
Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...
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Product
We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...
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Relationship
Sectra is constantly developing the main software, and we see that. We have been live for a few...
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Relationship
We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...
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Relationship
Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...
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Loyalty, Product
There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...
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Value
Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...
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Product
We do a lot of business intelligence, and with structural reporting, if we know what the report is...
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Culture, Relationship, Operations
We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...
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Relationship
Sectra is a bit of a victim of their own success right now. Their service team has not kept up with...
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Relationship
Sectra has a team of people that we can call, and they will assign a primary person and a couple of...
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Relationship
There have been a few times that Sectra PACS has been down, and there is an international, 24-hour...
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Value
I have been doing this for years with a lot of different vendors, and I have never met an...
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Value
I find Sectra’s costs and practices infuriating. They changed a couple of years ago to Sectra One....
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Product
Everybody is generally happy with Sectra PACS as a product.
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Loyalty
We just put some new hardware in for Sectra PACS, but I’m going to be strongly suggesting at the end...
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Product
I’m a little jaded about Sectra’s product. Its search capabilities are terrible, but it has...
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Relationship
I have never talked to Sectra's executives. They don’t call me and ask how things are going.
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Relationship
We have done an upgrade with Sectra, and they are super organized. They get things done. They are...
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Relationship
All the staff members and radiologists are very happy since we switched to Sectra PACS. Sectra has a...
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Relationship, Operations
Sectra is always willing to listen to what the client is looking for and try to build it into their...
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Culture, Product
Sectra does try their very best to make integration work, but there are often limitations depending...
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Loyalty, Relationship, Product
We are at the forefront and always looking for new features. What we would like to see is the...
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Relationship
Sectra's customer service model is excellent. Anytime there is a ticket or we have a question, the...
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Operations
Recently, Sectra implemented a new training for on-site PACS admins. In that training, the vendor...
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Loyalty, Relationship, Product
Sectra is a very forward-looking organization. There are some features that we want in the system...
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Relationship, Operations
At our last meeting with Sectra, the things we brought forward at our previous meetings still hadn't...
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Relationship
Even though Sectra has grown exponentially over the last few years, their community and...
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Operations
Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...
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Culture, Relationship
We have been able to meet in the middle with Sectra as we have had a lot of discussions about...
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Relationship
We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...
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Product
Perfection doesn't exist. If perfection existed, everyone would be on the same system. Sectra PACS...
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Loyalty, Relationship, Product
I like Sectra. I find them to be a very engaged company, and I have dealt with so many vendors over...
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Value
Sectra PACS is not cheap. The price is on the higher end, but we get what we pay for. We have to...
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Loyalty
There is some new functionality coming to Sectra PACS that we are going to embrace. Sectra PACS will...
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Relationship
Sectra could improve my customer experience by making volumetric measurements easier.
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Relationship, Product
Sectra's biggest opportunity for product improvement would be automating report writing so that we...
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Product
I most like that Sectra PACS is user friendly.
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Relationship
Sectra's biggest strengths are working efficiently, having support available 24/7, and having a very...
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Product
The vendor's biggest strength is their product.
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Product
I most like that the product is user friendly and reliable.
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Product
The cardiology module in the product could be improved, and we would like Sectra to integrate voice...
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Relationship, Product
Sectra's biggest strength is their fast response to client requests. I like that the product is easy...
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Operations, Product
The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...
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Relationship
One of Sectra's biggest strengths is their technical help.
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Product
The biggest improvement we would like to see is a voice recognition system for our language.
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Product
I like the reliability of Sectra PACS.
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Relationship
If the vendor were to make changes to improve my experience as a customer, they could have advanced...
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Relationship
Even though Sectra has above-average service quality, they don't keep their promises, and that puts...
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Relationship, Product
To improve my experience as a customer, Sectra could solve problems such as assigning images on the...
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Product
I like that post-process operations can be done through Sectra PACS.
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Relationship
Sectra's technical team in our country is generally reachable and can solve problems, but the...
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Relationship
One of Sectra's biggest strengths is fast technical service support.
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Relationship, Product
One way Sectra PACS can improve is by evaluating our demands; Sectra's main center is not very...
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Relationship, Operations
Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...
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Product
Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...
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Loyalty
With Sectra PACS, we are looking for more within the workflow and analytics perspective. We have...
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Relationship
Our struggles with Sectra’s support are due to growing pains. We previously had pretty good support,...
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Relationship
We would like Sectra to be proactive. Our monitoring systems usually detect when there is an issue,...
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Relationship
Sectra has excellent support, and I like the ease of configuration in the product.
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Product
The things I like most about the product are its ease of use and interoperability.
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Product
The biggest opportunity for product improvement is AI.
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Relationship
The vendor's biggest strength is they know their space.
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Operations
Sectra's implementations are straightforward. We have never had an issue, concern, or problem with...
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Relationship
I haven't had any concerns about the vendor, and they haven't failed on any of their promises. The...
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Operations, Product
Sectra PACS is really intuitive and easy to use. I haven't been trained on it, but I can do...
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Culture, Value
Sectra introduces new things every other year that users can purchase as add-ons. The vendor is very...
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Relationship
Sectra is proactive. They monitor all of our systems. We actually trip the vendor up sometimes when...
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Loyalty, Product
I was very glad when the hospitals in this region went for Sectra PACS because I had previous...
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Relationship
Whenever I have been in contact with the vendor's support team, they have always been eager to help,...
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Product
Sectra PACS has integration with several programs, and it seems to be working very well. It is...
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Relationship, Product
The product just has small issues, which are very specific, strange things that sometimes affect...
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