Sectra PACS (Global)
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Service and Support
Sectra definitely needs to focus on support. For the first couple of years, the support quality was...
Login or Create an Account to see details.
Service and Support
Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...
Login or Create an Account to see details.
Technology
We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...
Login or Create an Account to see details.
Implementation and Training
Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...
Login or Create an Account to see details.
Future Outlook
100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...
Login or Create an Account to see details.
Lessons Learned
I would tell others looking at this solution to go for it. Customers need to make sure to detail...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We wanted Sectra PACS because we wanted to move away from having lots of different storage...
Login or Create an Account to see details.
Implementation and Training
The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...
Login or Create an Account to see details.
Implementation and Training
In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...
Login or Create an Account to see details.
Implementation and Training
Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...
Login or Create an Account to see details.
Service and Support
Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is not as easy to use as another solution because there is no graphical display of the...
Login or Create an Account to see details.
Functionality and Upgrades
We had an upgrade, which had a lot of useful features that had been added. We are still working...
Login or Create an Account to see details.
Service and Support
Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...
Login or Create an Account to see details.
Functionality and Upgrades
We would like Sectra to develop more AI. They should be trying to connect with the companies that...
Login or Create an Account to see details.
Future Outlook
Sectra is very good on the development side. We are getting new hardware and utilizing a model that...
Login or Create an Account to see details.
Relationship
At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...
Login or Create an Account to see details.
Other Observations & Comments
The support at Sectra was always pretty great, but recently one of the individuals that we usually...
Login or Create an Account to see details.
Functionality and Upgrades
We like that the PACS is an integrated product with the rest of our system. It is also very...
Login or Create an Account to see details.
Functionality and Upgrades
The way the reporting status of the studies is organized within Sectra PACS could be improved as...
Login or Create an Account to see details.
Relationship
It would be nice if Sectra would have a superuser group, like a group for us clients to communicate...
Login or Create an Account to see details.
Other Observations & Comments
When we went live, we had a really smart apps person who was great and knowledgeable, but they were...
Login or Create an Account to see details.
Other Observations & Comments
I am sure we have some things that we would like to see improved in the product, but most of those...
Login or Create an Account to see details.
Functionality and Upgrades
The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...
Login or Create an Account to see details.
Future Outlook
In terms of the current product functionality meeting our needs, there is a huge jump in the future...
Login or Create an Account to see details.
Service and Support
Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...
Login or Create an Account to see details.
Functionality and Upgrades
We are quite up-to-date with the product because we got forced into taking a version that we didn't...
Login or Create an Account to see details.
Relationship
Sectra keeps the vast majority of their promises. We don't have any issues with them. They...
Login or Create an Account to see details.
Implementation and Training
The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...
Login or Create an Account to see details.
Service and Support
The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...
Login or Create an Account to see details.
Interfacing and Integration
The vendor needs to work on the integrations with the structured reporting functionality and the...
Login or Create an Account to see details.
Service and Support
In general, we receive fast and solution-oriented service.
Login or Create an Account to see details.
Functionality and Upgrades
We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...
Login or Create an Account to see details.
Relationship
Sectra has a really good attitude toward their customers. We are very happy with the vendor.
Login or Create an Account to see details.
Other Observations & Comments
One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...
Login or Create an Account to see details.
Functionality and Upgrades
The product is very stable and intuitive to use. I like how we have the possibility to create case collections....
Login or Create an Account to see details.
Functionality and Upgrades
What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...
Login or Create an Account to see details.
Relationship
I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...
Login or Create an Account to see details.
Relationship
The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...
Login or Create an Account to see details.
Technology
What I like most about the product is its solidity.
Login or Create an Account to see details.
Interfacing and Integration
The biggest opportunities for product improvement would be structured reporting and more integration...
Login or Create an Account to see details.
Service and Support
Sectra could improve the customer experience with better service, especially with regard to language...
Login or Create an Account to see details.
Sales and Contracting
Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...
Login or Create an Account to see details.
Service and Support
The vendor's greatest strength is their ability to work with customers to find solutions to problems....
Login or Create an Account to see details.
Functionality and Upgrades
My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....
Login or Create an Account to see details.
Functionality and Upgrades
The biggest opportunity that the vendor has for improvement would be to deploy the product outside...
Login or Create an Account to see details.
Service and Support
Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...
Login or Create an Account to see details.
Other Observations & Comments
It would be helpful if the vendor could put the product more sharply on the market.
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
We would buy Sectra's system again because we do not know of any other alternatives that contain all...
Login or Create an Account to see details.
Functionality and Upgrades
There are certain things that are not supported in the Sectra software. For example, the master...
Login or Create an Account to see details.
Functionality and Upgrades
We are very satisfied with Sectra, but there are a couple of things to improve on their platform....
Login or Create an Account to see details.
Future Outlook
I am curious to see the trial of the AI platform because it has high potential.
Login or Create an Account to see details.
Functionality and Upgrades
Sectra could provide a better way to link surveys because that often doesn't go well. And they could...
Login or Create an Account to see details.
Service and Support
The vendor's support is substantively strong. Escalations, if necessary, are handled well.
Login or Create an Account to see details.
Functionality and Upgrades
The PACS is intuitive. The product is increasingly fully manageable by local administrators.
Login or Create an Account to see details.
Interfacing and Integration
The system's interoperability and integrations with EHRs and online portals could be improved. I...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS has some strong features, like the large number of options within the system that can...
Login or Create an Account to see details.
Functionality and Upgrades
The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...
Login or Create an Account to see details.
Functionality and Upgrades
The product's biggest strength is its suitability for mammography. We like that the product is...
Login or Create an Account to see details.
Other Observations & Comments
The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...
Login or Create an Account to see details.
Service and Support
Sectra helps us think through things. They are proactive without being intrusive.
Login or Create an Account to see details.
Service and Support
Sectra could improve the response times of their service desk.
Login or Create an Account to see details.
Relationship
I appreciate Sectra's communication, commitment, and benevolence.
Login or Create an Account to see details.
Functionality and Upgrades
The product lives up to expectations.
Login or Create an Account to see details.
Other Observations & Comments
I think rapid implementations with external applications and AI tools would improve the product. And...
Login or Create an Account to see details.
Service and Support
I would like to see the vendor provide more support for our country and more insights into the...
Login or Create an Account to see details.
Relationship
The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....
Login or Create an Account to see details.
Functionality and Upgrades
We like the general quality, intuitive use, workflow optimization, interoperability, and stability...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor needs to invest more in AI and cardiology capabilities.
Login or Create an Account to see details.
ROI / Cost
Our experience is fine, and the vendor is meeting our needs.
Login or Create an Account to see details.
Service and Support
The application specialists are proactive and helpful, and they have good eLearning. The application...
Login or Create an Account to see details.
Service and Support
Sectra's most important property is their good service organization. When we have problems, those...
Login or Create an Account to see details.
Functionality and Upgrades
My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.
Login or Create an Account to see details.
Lessons Learned
I can't think of anything concrete that the vendor could do to improve their customers' experiences...
Login or Create an Account to see details.
Functionality and Upgrades
I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...
Login or Create an Account to see details.
Relationship
The vendor promised and marketed a functionality to us when we went through the evaluation process...
Login or Create an Account to see details.
Functionality and Upgrades
We were advised that some functionalities that our radiologists expected to be included in the basic...
Login or Create an Account to see details.
Service and Support
The initial response from Sectra’s support team is pretty good. The members of my team are pretty...
Login or Create an Account to see details.
Other Observations & Comments
If we hadn't had to look for some third-party products to meet some specific needs, Sectra PACS...
Login or Create an Account to see details.
Functionality and Upgrades
The system's performance is good compared to what our radiologists had as a baseline. Our...
Login or Create an Account to see details.
Functionality and Upgrades
The local team and our account team are really good. The vendor's support is often really good....
Login or Create an Account to see details.
Technology
The product has great stability and reliability. The product supports the clinical workflow.
Login or Create an Account to see details.
Service and Support
Support tickets occasionally do not get resolved proactively, and that means we need to follow up...
Login or Create an Account to see details.
Functionality and Upgrades
The interface and DICOM router are good.
Login or Create an Account to see details.
Interfacing and Integration
Sectra needs to improve the anatomical linking and provide better interoperability, especially...
Login or Create an Account to see details.
Service and Support
I would like to see improved customer service, and I would like the solution to better facilitate...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra's strengths are their good service and accessibility. I like the large number of features...
Login or Create an Account to see details.
Relationship
The vendor's biggest strength is how committed they are. They think through things with us and...
Login or Create an Account to see details.
Service and Support
The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....
Login or Create an Account to see details.
Functionality and Upgrades
The strongest characteristic of the system is that it is easily accessible. And I like the various...
Login or Create an Account to see details.
Functionality and Upgrades
It is very difficult to get new developments for the software. The last two projects we did left...
Login or Create an Account to see details.
Service and Support
We would like more control over the course of the product. The vendor should actively develop things...
Login or Create an Account to see details.
Service and Support
Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see some changes in the structural risk analysis on potential discontinuity, and the...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...
Login or Create an Account to see details.
ROI / Cost
The greatest spot for improvement is in speech recognition; the product has mediocre...
Login or Create an Account to see details.
Technology
The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...
Login or Create an Account to see details.
Relationship
Sectra’s technology is incredible, and we are pretty happy with it. Sectra has very good people that...
Login or Create an Account to see details.
ROI / Cost
One thing that I would like to see Sectra do is reduce the pricing.
Login or Create an Account to see details.
Service and Support
When we have called Sectra for support, we have noticed that they have had a lot of turnover. One of...
Login or Create an Account to see details.
Service and Support
Sectra has no problem moving around upgrade timelines when we need them to, and that speaks volumes...
Login or Create an Account to see details.
Relationship
When Sectra was only in the United States, things were very difficult because the vendor didn’t...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra has made some big changes with their organization about where they are going and what their...
Login or Create an Account to see details.
ROI / Cost
Sectra does not nickel-and-dime us. Sectra is one of the more expensive vendors on the market, but...
Login or Create an Account to see details.
Functionality and Upgrades
One of the negatives with Sectra is that they are becoming quite a large player in the imaging...
Login or Create an Account to see details.
Functionality and Upgrades
I couldn’t be happier with the product, and I would buy it again. In fact, I would probably push to...
Login or Create an Account to see details.
Implementation and Training
Right now, Sectra has some time set aside for webinars to share where they are going and what they...
Login or Create an Account to see details.
Relationship
Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...
Login or Create an Account to see details.
Functionality and Upgrades
We prefer the reporting from the PACS. We think it is a better environment for us than our...
Login or Create an Account to see details.
Functionality and Upgrades
I get complaints about how the hanging protocols in Sectra's product are complicated. We are working...
Login or Create an Account to see details.
Functionality and Upgrades
The clinicians like the UniView for the PACS; we have had quite positive feedback. There is more...
Login or Create an Account to see details.
Service and Support
I would like Sectra to add more in-depth one-on-one training. The vendor's support team should also...
Login or Create an Account to see details.
Service and Support
Sectra’s support team is excellent. We had an issue of slowness with our third-party system, and...
Login or Create an Account to see details.
ROI / Cost
Sectra is negotiable with charges and will also give us things for free.
Login or Create an Account to see details.
Lessons Learned
If I were making a purchasing decision, I would probably want to review the market again. I am not...
Login or Create an Account to see details.
Service and Support
When we first got Sectra PACS, the vendor was outstanding on every single level, including the...
Login or Create an Account to see details.
Relationship
We want a better relationship with the vendor, and they know we are unhappy. But even with the...
Login or Create an Account to see details.
Service and Support
Sectra offers good local support. The product is generally easy to use and has few bugs.
Login or Create an Account to see details.
Functionality and Upgrades
Sectra should change the storage of images, thumbnails, and scanned documents to be more simple and...
Login or Create an Account to see details.
Service and Support
Sectra needs to have a reliable phone support system that the support team responds to. More...
Login or Create an Account to see details.
Interfacing and Integration
The product is easy to use, and the support team is good. I would like to see more options for...
Login or Create an Account to see details.
Service and Support
The Sectra IDS7 tool's functionality is great. I wish Sectra would offer an AI-generated report....
Login or Create an Account to see details.
Functionality and Upgrades
The user interface is intuitive for the end user.
Login or Create an Account to see details.
Other Observations & Comments
The end users miss some functions in the PACS that can be performed in the RIS.
Login or Create an Account to see details.
Functionality and Upgrades
It is easy to configure various worklists in the PACS, but configurators want more possibilities,...
Login or Create an Account to see details.
Service and Support
Sectra offers good support. And I like the new technology.
Login or Create an Account to see details.
Service and Support
It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...
Login or Create an Account to see details.
Functionality and Upgrades
I like the product's easy-to-use interface. It is fast, and I like the ability to connect from any...
Login or Create an Account to see details.
Relationship
An opportunity for improvement would be to have constant communication with the vendor.
Login or Create an Account to see details.
Other Observations & Comments
Sectra PACS is a very good product that would have scored higher if it were not for the background...
Login or Create an Account to see details.
Other Observations & Comments
I am very happy. We don't have any needed changes at this time.
Login or Create an Account to see details.
Service and Support
The product is easy to use and quick, and the vendor's technical support team is very good.
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....
Login or Create an Account to see details.
Relationship
I like the friendliness, proactivity, and availability of Sectra. They are also efficient.
Login or Create an Account to see details.
Functionality and Upgrades
I like the reliability and ease of use of the product.
Login or Create an Account to see details.
Relationship
I really like the vendor because they have very good quality and always listen to us so they can...
Login or Create an Account to see details.
Sales and Contracting
I would like to see improvements to the vendor's licensing structure. The vendor could improve that...
Login or Create an Account to see details.
Service and Support
Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...
Login or Create an Account to see details.
Other Observations & Comments
We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...
Login or Create an Account to see details.
Relationship
Sectra is definitely happy to have conversations with us about whether we like their deployments and...
Login or Create an Account to see details.
ROI / Cost
Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...
Login or Create an Account to see details.
Relationship
The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...
Login or Create an Account to see details.
Interfacing and Integration
Sectra PACS' strengths are the ease of use and the integration with our hospital system. We also...
Login or Create an Account to see details.
Implementation and Training
Sectra did a good job with the project management of the implementation. They have good support and...
Login or Create an Account to see details.
Functionality and Upgrades
We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...
Login or Create an Account to see details.
Future Outlook
The vendor has a clear road map of what they are working on. They share it with us as a customer.
Login or Create an Account to see details.
Future Outlook
We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...
Login or Create an Account to see details.
Service and Support
We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...
Login or Create an Account to see details.
Service and Support
Sectra could improve the amount of adjustment, especially in terms of their support.
Login or Create an Account to see details.
Functionality and Upgrades
The product's strengths are the hyperlinking functionality, structured reporting, and lesion...
Login or Create an Account to see details.
Interfacing and Integration
The product could have better speech recognition or work better with other operating systems. I...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see Sectra add a subaction function to the product.
Login or Create an Account to see details.
Implementation and Training
We did not have an escalation procedure during the implementation or maintenance period. The support...
Login or Create an Account to see details.
Implementation and Training
It would be very helpful if Sectra would send out videos about newly released functionality and...
Login or Create an Account to see details.
Interfacing and Integration
The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.
Login or Create an Account to see details.
Functionality and Upgrades
We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...
Login or Create an Account to see details.
ROI / Cost
With PACS-based reporting or the implementation of a particular module, the price is the price....
Login or Create an Account to see details.
Relationship
We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...
Login or Create an Account to see details.
Technology
We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...
Login or Create an Account to see details.
Functionality and Upgrades
There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...
Login or Create an Account to see details.
Implementation and Training
The training has been difficult. The training has to be delivered remotely, and the quality is gone...
Login or Create an Account to see details.
Other Observations & Comments
The product is very configurable if someone knows what they are doing, but if someone doesn’t know...
Login or Create an Account to see details.
Functionality and Upgrades
There are a lot of AI initiatives going on in our facility, and those have been very straightforward...
Login or Create an Account to see details.
Service and Support
The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...
Login or Create an Account to see details.
Relationship
At all levels, I find the executives very approachable. That is a result of having known Sectra’s...
Login or Create an Account to see details.
Relationship
I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...
Login or Create an Account to see details.
Service and Support
If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...
Login or Create an Account to see details.
Functionality and Upgrades
One of the product's strengths is reliability. Ease of use is one of the things that I like the most...
Login or Create an Account to see details.
Functionality and Upgrades
The biggest opportunity to improve the product is to offer the ability to archive clinical files....
Login or Create an Account to see details.
Other Observations & Comments
I have worked with Sectra during all the years we have had their system, and I think their greatest...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is so easy to use compared to other systems.
Login or Create an Account to see details.
Interfacing and Integration
As things are now, we work administratively in one system while our doctors and nurses do their work...
Login or Create an Account to see details.
Implementation and Training
In the beginning, application specialists trained us, and we would like to get that training model...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra needs to add more opportunities to build worklists, filters, and notifications.
Login or Create an Account to see details.
Other Observations & Comments
The functionality of the program is the vendor's biggest strength and what I like most about the...
Login or Create an Account to see details.
Technology
The biggest strengths of Sectra are that they are technologically ahead and good at stability and...
Login or Create an Account to see details.
Lessons Learned
If there are customer requests that could possibly be included in the product's next version, Sectra...
Login or Create an Account to see details.
Functionality and Upgrades
One enhancement that I would love to see would be the ability to remotely access Sectra PACS.
Login or Create an Account to see details.
Service and Support
Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra's competence and commercial strength are their positives. We like how intuitive the product is....
Login or Create an Account to see details.
Functionality and Upgrades
Compared with the vendor's main competitors, Sectra does not have a web interface that works with...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...
Login or Create an Account to see details.
Technology
We would like to see a full web interface implementation in HTML5 that is usable with all browsers...
Login or Create an Account to see details.
Functionality and Upgrades
A big strength of the product is that it is very stable. Most instances of downtime are due to our...
Login or Create an Account to see details.
Service and Support
Unfortunately, as Sectra is growing in our area, they are suffering from growing pains with their...
Login or Create an Account to see details.
Relationship
I recently did not have a positive experience with Sectra for the first time when doing a data...
Login or Create an Account to see details.
Service and Support
The biggest strengths of the vendor include their customer success program. It has been a great...
Login or Create an Account to see details.
ROI / Cost
The product is not so expensive, and the vendor doesn’t charge for every little thing. They even do...
Login or Create an Account to see details.
Implementation and Training
The training is good because we can call the vendor. We can even call them at night, and they just...
Login or Create an Account to see details.
Service and Support
We don’t get support directly from Sectra, and we don’t meet with Sectra. We get our support and...
Login or Create an Account to see details.
Future Outlook
The vendor upgrades their platform, and in terms of service, they help us with the new things they...
Login or Create an Account to see details.
Service and Support
The vendor comes up with new ideas for their product. And if I have an idea, they try to implement...
Login or Create an Account to see details.
Functionality and Upgrades
Things have been going very well with Sectra. I am always very positive about our experiences with...
Login or Create an Account to see details.
Relationship
We have a collaborative relationship with the vendor, and we don't often have influence over what a...
Login or Create an Account to see details.
Interfacing and Integration
The vendor developed a functionality around implant masking. They developed that functionality...
Login or Create an Account to see details.
Relationship
We have an account manager, and we have a dialogue with that person as needed. We have service...
Login or Create an Account to see details.
ROI / Cost
I don't have anything negative to say about Sectra. The vendor updates the product regularly, and we...
Login or Create an Account to see details.
Other Observations & Comments
Sectra is good at what they do, and they are also good at charging for things. They are not...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...
Login or Create an Account to see details.
Service and Support
We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...
Login or Create an Account to see details.
Relationship
Sectra's strengths are good collaboration and a focus on long-term relationships.
Login or Create an Account to see details.
Service and Support
Sectra could improve some things because sometimes we wait a long time for local configurations and...
Login or Create an Account to see details.
Relationship
The thing I like the most about Sectra is that they have a saturated presence in Sweden, so I can...
Login or Create an Account to see details.
Technology
We would like to see Sectra improve the workflows for a research environment. We also need better...
Login or Create an Account to see details.
Lessons Learned
A lot of our training was remote, but that was not the big issue. That worked fine. But Sectra had...
Login or Create an Account to see details.
Service and Support
Sectra does not have the quickest response time with support matters. We must go into the web portal...
Login or Create an Account to see details.
Technology
We had a big transformation going to a cloud environment, and we had a lot of discussions about...
Login or Create an Account to see details.
Relationship
Sectra is a big organization that can handle challenges as they appear. There are also many...
Login or Create an Account to see details.
Functionality and Upgrades
The product is easy for clinicians to use. It gives them a good view of the patients' examinations.
Login or Create an Account to see details.
Relationship
We regularly meet with our contacts from the vendor, so it is easy for us to suggest improvements....
Login or Create an Account to see details.
Lessons Learned
We recently started to get better follow-ups from Sectra on challenging cases. When we have...
Login or Create an Account to see details.
Service and Support
The vendor's strengths are their personable service and their support. The system is intuitive and...
Login or Create an Account to see details.
Relationship
The vendor has stopped visiting and talking with all their customers, although I am sure the vendor...
Login or Create an Account to see details.
Service and Support
Sectra's biggest strengths are customer service and the product. I like the product's ease of use....
Login or Create an Account to see details.
Functionality and Upgrades
It does take us time to learn the ins and outs of the system. Display protocols are difficult to...
Login or Create an Account to see details.
Functionality and Upgrades
We like the vendor and how they have developed the product.
Login or Create an Account to see details.
Relationship
One of the vendor's strengths is reliability.
Login or Create an Account to see details.
Functionality and Upgrades
The PACS is a robust product with precise rules that protect our end users.
Login or Create an Account to see details.
Functionality and Upgrades
Sectra could focus some of their development effort on improving their teleradiology management system....
Login or Create an Account to see details.
Technology
One of the things Sectra needs to focus on is evolving the product in parallel with patient safety...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra needs to provide more tools at the management level for accessing information from the PACS,...
Login or Create an Account to see details.
Relationship
Sectra works very hard to have a good relationship with their clients. They search for the best...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is end-user friendly. It also has good documentation functionality for system...
Login or Create an Account to see details.
Interfacing and Integration
Sectra has a nice integration and development team that is focused on our domestic market and the...
Login or Create an Account to see details.
Service and Support
We have a problem with the vendor’s licensing that applies to nearly all the vendor’s improvements...
Login or Create an Account to see details.
Functionality and Upgrades
We like to consider ourselves at the forefront of hospital-wide imaging and media handling, yet some...
Login or Create an Account to see details.
Service and Support
Like most customers, we have an SLA agreement for incidents and larger problems, but when we have...
Login or Create an Account to see details.
Relationship
I like Sectra's availability and professionalism.
Login or Create an Account to see details.
Interfacing and Integration
I like the product's availability rate, smoothness, ability to manage high-intensity flow, and...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra could improve the product by offering even more post-processing things, such as brain diffusion....
Login or Create an Account to see details.
Functionality and Upgrades
The product's strengths are ergonomics and reliability.
Login or Create an Account to see details.
Functionality and Upgrades
The vendor could improve the MRI image fusion capability.
Login or Create an Account to see details.
Functionality and Upgrades
Some of Sectra's strengths have to do with safety, customer relationships, follow-up, and the...
Login or Create an Account to see details.
Functionality and Upgrades
The product could be improved with more advanced tools.
Login or Create an Account to see details.
Functionality and Upgrades
Sectra could improve the customer experience by finding trade-offs between security and...
Login or Create an Account to see details.
Technology
The vendor's biggest opportunity for improvement involves solving problems that arise over time and...
Login or Create an Account to see details.
Functionality and Upgrades
Sectra PACS is a mature product. I like the
Featured Reports
Preferences