Sectra PACS (Global)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
Overall, the Sectra product is great. There are certain components of the product that have a lot of...
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Relationship
Sectra has improved their ticket support. They used to attend to tickets less urgently. Sectra...
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Product
I would love to see a few items for which we requested technical changes to improve the workflow in...
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Culture, Product
I would buy Sectra PACS again with a few disclaimers. One classic example is a specialty package....
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Product
Sectra offers upgrades that introduce new functionality every year. Some of them are good, and some...
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Loyalty
Sectra told us that automatically attaching images to an email would be simple, but it is not that...
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Relationship
Sectra has done internal restructuring and education for their product. Also, their main phone line...
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Value
Sectra PACS is a cloud-based solution, and I think we get our money's worth.
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Product
Generally, the end users have been happy with Sectra. One of the things that was flagged on a state...
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Product
Sectra PACS is a very mature product and has all the new features.
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Relationship
We like that Sectra has a very clear vision of how they will expand to nonradiology examinations....
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Relationship
Sectra’s support website is very good. We can get all the information that we want without needing...
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Operations
Sectra has a very extensive teaching portal where they provide an online course.
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Relationship
We had a big project with Sectra, and we had serious problems with reaching them and solving the...
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Relationship
Sectra is reasonably transparent, and they seek personal contact. The user can easily work with the...
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Product
Sectra PACS has good availability, reactivity, and security. It is also easy to use and navigate. I...
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Product
Sectra PACS is a very good, stable product. In the last few years that we have been using Sectra...
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Relationship, Operations, Product
The vendor does well with preparing for everything before they put their products on the market....
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Product
Sectra PACS is a really stable product. It is not difficult for us as system administrators to...
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Relationship
The support with Sectra can be difficult as it can fluctuate depending on what is happening with the...
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Product
I like the flexibility of the worklists in the product. They are easy to set up, and that is an area...
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Relationship
The vendor’s support was getting worse for a couple of years, but the support has been improving...
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Operations
During our implementation, we were very reliant on one engineer who was the expert for our system,...
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Loyalty
We will be upgrading to a different Sectra system. That will be exciting for us. That upgrade will...
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Product
One thing that Sectra isn't quite good at is handling DICOM-instructed reports. The system isn't...
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Culture, Relationship
Sectra tries hard to keep their promises. It isn't Sectra's fault that we have a lack of...
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Relationship
Things have been going well with Sectra. We are trying to get the system going in our organization,...
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Relationship, Relationship, Operations, Operations
Every year, we upgrade to the latest version of Sectra PACS, and the product works. We haven't...
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Operations, Operations, Product, Product
Sectra is making a lot of enhancements to the product, but they have so many functionalities that it...
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Relationship, Relationship
Sectra doesn't leave us alone, and that is a good thing. They are persistent. I couldn't ask them...
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Culture, Culture, Loyalty, Loyalty
Sectra One is a good concept. The problem is that we have no choice. We cannot continue with our...
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Relationship
Sectra seems to have become a little more strict nowadays with planning and with getting changes...
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Relationship, Product
I would love to see even greater interoperability with Sectra PACS and more integration...
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Relationship, Relationship, Product, Product
Technically, the product is very good. Sectra still seeks to be reasonable. That directly contrasts...
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Loyalty
Things are going much better with Sectra PACS than they were. We are finally happy. We were...
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Product
With Sectra PACS, we have integration with our EMR.
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Relationship
The support team had lots of complaints about us being on the old version of the platform. We were...
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Loyalty
We are thinking that we may replace Sectra PACS. If we replace Sectra PACS, it will be to unify our...
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Relationship
Sectra is actually with a very weak intermediary company in our region. Sectra’s competitor has a...
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Relationship
Sectra definitely needs to focus on support. For the first couple of years, the support quality was...
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Relationship
Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...
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Product
We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...
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Culture, Operations
Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...
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Loyalty
100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...
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Relationship, Value
I would tell others looking at this solution to go for it. Customers need to make sure to detail...
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Loyalty
We wanted Sectra PACS because we wanted to move away from having lots of different storage...
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Operations, Product
The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...
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Operations
In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...
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Relationship, Operations
Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...
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Relationship
Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...
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Loyalty, Product
Sectra PACS is not as easy to use as another solution because there is no graphical display of the...
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Loyalty, Product
We had an upgrade, which had a lot of useful features that had been added. We are still working...
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Relationship
Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...
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Relationship, Product
We would like Sectra to develop more AI. They should be trying to connect with the companies that...
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Loyalty
Sectra is very good on the development side. We are getting new hardware and utilizing a model that...
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Relationship
At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...
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Product
Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...
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Loyalty, Product
Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...
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Relationship
The support at Sectra was always pretty great, but recently one of the individuals that we usually...
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Product
We like that the PACS is an integrated product with the rest of our system. It is also very...
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Product
The way the reporting status of the studies is organized within Sectra PACS could be improved as...
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Relationship, Operations
It would be nice if Sectra would have a superuser group, like a group for us clients to communicate...
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Operations
When we went live, we had a really smart apps person who was great and knowledgeable, but they were...
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Product
I am sure we have some things that we would like to see improved in the product, but most of those...
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Product
The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...
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Loyalty, Product
In terms of the current product functionality meeting our needs, there is a huge jump in the future...
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Relationship
Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...
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Product
We are quite up-to-date with the product because we got forced into taking a version that we didn't...
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Culture
Sectra keeps the vast majority of their promises. We don't have any issues with them. They...
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Operations
The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...
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Relationship
The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...
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Relationship, Product
The vendor needs to work on the integrations with the structured reporting functionality and the...
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Relationship
In general, we receive fast and solution-oriented service.
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Product
We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...
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Relationship
Sectra has a really good attitude toward their customers. We are very happy with the vendor.
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Relationship
One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...
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Product
The product is very stable and intuitive to use. I like how we have the possibility to create case collections....
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Relationship, Operations, Product
What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...
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Relationship, Product
I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...
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Relationship, Product
The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...
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Product
What I like most about the product is its solidity.
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Product
The biggest opportunities for product improvement would be structured reporting and more integration...
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Relationship
Sectra could improve the customer experience with better service, especially with regard to language...
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Culture, Value
Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...
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Relationship
The vendor's greatest strength is their ability to work with customers to find solutions to problems....
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Product
My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....
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Product
The biggest opportunity that the vendor has for improvement would be to deploy the product outside...
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Relationship
Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...
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Product
It would be helpful if the vendor could put the product more sharply on the market.
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Loyalty
We would buy Sectra's system again because we do not know of any other alternatives that contain all...
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Product
There are certain things that are not supported in the Sectra software. For example, the master...
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Relationship, Product
We are very satisfied with Sectra, but there are a couple of things to improve on their platform....
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Loyalty
I am curious to see the trial of the AI platform because it has high potential.
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Relationship, Product
Sectra could provide a better way to link surveys because that often doesn't go well. And they could...
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Relationship
The vendor's support is substantively strong. Escalations, if necessary, are handled well.
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Product
The PACS is intuitive. The product is increasingly fully manageable by local administrators.
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Product
The system's interoperability and integrations with EHRs and online portals could be improved. I...
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Product
Sectra PACS has some strong features, like the large number of options within the system that can...
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Relationship, Product
The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...
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Relationship, Product
The product's biggest strength is its suitability for mammography. We like that the product is...
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Relationship
The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...
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Relationship
Sectra helps us think through things. They are proactive without being intrusive.
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Relationship
Sectra could improve the response times of their service desk.
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Relationship
I appreciate Sectra's communication, commitment, and benevolence.
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Product
The product lives up to expectations.
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Product
I think rapid implementations with external applications and AI tools would improve the product. And...
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Relationship
I would like to see the vendor provide more support for our country and more insights into the...
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Relationship
The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....
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Product
We like the general quality, intuitive use, workflow optimization, interoperability, and stability...
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Product
The vendor needs to invest more in AI and cardiology capabilities.
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Relationship
Our experience is fine, and the vendor is meeting our needs.
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Relationship, Operations
The application specialists are proactive and helpful, and they have good eLearning. The application...
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Relationship
Sectra's most important property is their good service organization. When we have problems, those...
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Product
My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.
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Relationship
I can't think of anything concrete that the vendor could do to improve their customers' experiences...
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Product
I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...
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Relationship, Product
Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...
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Culture
The vendor promised and marketed a functionality to us when we went through the evaluation process...
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Culture, Product
We were advised that some functionalities that our radiologists expected to be included in the basic...
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Relationship
The initial response from Sectra’s support team is pretty good. The members of my team are pretty...
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Loyalty
If we hadn't had to look for some third-party products to meet some specific needs, Sectra PACS...
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Relationship, Product
The system's performance is good compared to what our radiologists had as a baseline. Our...
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Relationship, Operations
The local team and our account team are really good. The vendor's support is often really good....
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Product
The product has great stability and reliability. The product supports the clinical workflow.
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Relationship
Support tickets occasionally do not get resolved proactively, and that means we need to follow up...
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Product
The interface and DICOM router are good.
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Product
Sectra needs to improve the anatomical linking and provide better interoperability, especially...
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Relationship
I would like to see improved customer service, and I would like the solution to better facilitate...
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Relationship, Product
Sectra's strengths are their good service and accessibility. I like the large number of features...
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Relationship
The vendor's biggest strength is how committed they are. They think through things with us and...
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Relationship
The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....
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Product
The strongest characteristic of the system is that it is easily accessible. And I like the various...
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Product
It is very difficult to get new developments for the software. The last two projects we did left...
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Relationship
We would like more control over the course of the product. The vendor should actively develop things...
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Relationship
Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...
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Product
I would like to see some changes in the structural risk analysis on potential discontinuity, and the...
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Product
Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...
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Product, Value
The greatest spot for improvement is in speech recognition; the product has mediocre...
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Relationship, Product
The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...
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Relationship, Product
Sectra’s technology is incredible, and we are pretty happy with it. Sectra has very good people that...
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Value
One thing that I would like to see Sectra do is reduce the pricing.
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Relationship
When we have called Sectra for support, we have noticed that they have had a lot of turnover. One of...
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Relationship, Value
Sectra has no problem moving around upgrade timelines when we need them to, and that speaks volumes...
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Relationship
When Sectra was only in the United States, things were very difficult because the vendor didn’t...
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Loyalty, Product
Sectra has made some big changes with their organization about where they are going and what their...
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Value
Sectra does not nickel-and-dime us. Sectra is one of the more expensive vendors on the market, but...
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Product
One of the negatives with Sectra is that they are becoming quite a large player in the imaging...
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Product, Value
I couldn’t be happier with the product, and I would buy it again. In fact, I would probably push to...
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Operations
Right now, Sectra has some time set aside for webinars to share where they are going and what they...
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Relationship
Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...
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Product
We prefer the reporting from the PACS. We think it is a better environment for us than our...
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Loyalty, Relationship, Operations, Product
I get complaints about how the hanging protocols in Sectra's product are complicated. We are working...
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Product
The clinicians like the UniView for the PACS; we have had quite positive feedback. There is more...
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Relationship, Operations
I would like Sectra to add more in-depth one-on-one training. The vendor's support team should also...
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Relationship
Sectra’s support team is excellent. We had an issue of slowness with our third-party system, and...
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Value
Sectra is negotiable with charges and will also give us things for free.
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Loyalty, Value
If I were making a purchasing decision, I would probably want to review the market again. I am not...
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Relationship
When we first got Sectra PACS, the vendor was outstanding on every single level, including the...
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Relationship
We want a better relationship with the vendor, and they know we are unhappy. But even with the...
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Relationship
Sectra offers good local support. The product is generally easy to use and has few bugs.
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Product
Sectra should change the storage of images, thumbnails, and scanned documents to be more simple and...
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Relationship
Sectra needs to have a reliable phone support system that the support team responds to. More...
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Culture
The product is easy to use, and the support team is good. I would like to see more options for...
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Relationship
The Sectra IDS7 tool's functionality is great. I wish Sectra would offer an AI-generated report....
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Product
The user interface is intuitive for the end user.
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Product
The end users miss some functions in the PACS that can be performed in the RIS.
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Product
It is easy to configure various worklists in the PACS, but configurators want more possibilities,...
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Relationship
Sectra offers good support. And I like the new technology.
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Relationship
It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...
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Product
I like the product's easy-to-use interface. It is fast, and I like the ability to connect from any...
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Relationship
An opportunity for improvement would be to have constant communication with the vendor.
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Relationship, Product
Sectra PACS is a very good product that would have scored higher if it were not for the background...
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Relationship, Product
I am very happy. We don't have any needed changes at this time.
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Relationship
The product is easy to use and quick, and the vendor's technical support team is very good.
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Product
Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....
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Relationship
I like the friendliness, proactivity, and availability of Sectra. They are also efficient.
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Product
I like the reliability and ease of use of the product.
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Relationship
I really like the vendor because they have very good quality and always listen to us so they can...
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Culture
I would like to see improvements to the vendor's licensing structure. The vendor could improve that...
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Relationship
Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...
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Relationship, Product
We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...
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Relationship
Sectra is definitely happy to have conversations with us about whether we like their deployments and...
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Value
Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...
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Relationship
The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...
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Product
Sectra PACS' strengths are the ease of use and the integration with our hospital system. We also...
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Operations
Sectra did a good job with the project management of the implementation. They have good support and...
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Relationship, Product
We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...
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Loyalty, Relationship
The vendor has a clear road map of what they are working on. They share it with us as a customer.
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Loyalty, Relationship
We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...
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Relationship
We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...
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Relationship
Sectra could improve the amount of adjustment, especially in terms of their support.
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Product
The product's strengths are the hyperlinking functionality, structured reporting, and lesion...
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Product
The product could have better speech recognition or work better with other operating systems. I...
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Product
I would like to see Sectra add a subaction function to the product.
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Operations
We did not have an escalation procedure during the implementation or maintenance period. The support...
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Operations
It would be very helpful if Sectra would send out videos about newly released functionality and...
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Loyalty, Product
The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...
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Product
Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.
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Product
We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...
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Culture, Value
With PACS-based reporting or the implementation of a particular module, the price is the price....
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Relationship
We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...
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Product
Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...
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Product
We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...
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Relationship, Product
There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...
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Operations
The training has been difficult. The training has to be delivered remotely, and the quality is gone...
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Product
The product is very configurable if someone knows what they are doing, but if someone doesn’t know...
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Relationship, Operations, Product
There are a lot of AI initiatives going on in our facility, and those have been very straightforward...
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Relationship
The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...
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Relationship
At all levels, I find the executives very approachable. That is a result of having known Sectra’s...
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Relationship, Product
I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...
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Relationship
If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...
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Product
One of the product's strengths is reliability. Ease of use is one of the things that I like the most...
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Product
The biggest opportunity to improve the product is to offer the ability to archive clinical files....
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Relationship
I have worked with Sectra during all the years we have had their system, and I think their greatest...
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Product
Sectra PACS is so easy to use compared to other systems.
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Product
As things are now, we work administratively in one system while our doctors and nurses do their work...
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Operations
In the beginning, application specialists trained us, and we would like to get that training model...
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Relationship, Product
Sectra needs to add more opportunities to build worklists, filters, and notifications.
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Product
The functionality of the program is the vendor's biggest strength and what I like most about the...
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Relationship, Product
The biggest strengths of Sectra are that they are technologically ahead and good at stability and...
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Relationship
If there are customer requests that could possibly be included in the product's next version, Sectra...
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Product
One enhancement that I would love to see would be the ability to remotely access Sectra PACS.
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Relationship
Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...
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Relationship
Sectra's competence and commercial strength are their positives. We like how intuitive the product is....
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Product
Compared with the vendor's main competitors, Sectra does not have a web interface that works with...
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Relationship, Product
Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...
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Product
We would like to see a full web interface implementation in HTML5 that is usable with all browsers...
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Value
The product is not so expensive, and the vendor doesn’t charge for every little thing. They even do...
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Operations
The training is good because we can call the vendor. We can even call them at night, and they just...
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Relationship
We don’t get support directly from Sectra, and we don’t meet with Sectra. We get our support and...
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Loyalty, Relationship
The vendor upgrades their platform, and in terms of service, they help us with the new things they...
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Relationship
The vendor comes up with new ideas for their product. And if I have an idea, they try to implement...
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Relationship, Operations, Product
Things have been going very well with Sectra. I am always very positive about our experiences with...
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Relationship
We have a collaborative relationship with the vendor, and we don't often have influence over what a...
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Loyalty, Product
The vendor developed a functionality around implant masking. They developed that functionality...
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Relationship
We have an account manager, and we have a dialogue with that person as needed. We have service...
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Product
I don't have anything negative to say about Sectra. The vendor updates the product regularly, and we...
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Value
Sectra is good at what they do, and they are also good at charging for things. They are not...
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Operations, Product
Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...
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Relationship
We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...
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Relationship
Sectra's strengths are good collaboration and a focus on long-term relationships.
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Relationship
Sectra could improve some things because sometimes we wait a long time for local configurations and...
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