Sectra PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Relationship

The support is very strong with Sectra. We can call them, or we can have tickets on their platform....

Apr 2025
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Analyst/Coordinator

Culture, Value

Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Our experiences with Sectra have been quite good. How the PACS should work is communicated well....

Apr 2025
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Director

Relationship

The vendor could improve our experience by giving us a faster and more direct way to get in touch...

Apr 2025
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Manager

Product

Sectra offers a wide range of functionality and applications and drives continued development. The...

Apr 2025
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Manager

Relationship

The vendor could improve our customer experience by keeping stipulated time frames and not moving...

Apr 2025
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Manager

Product

The vendor's biggest opportunities for product improvement are moving more functions to a...

Apr 2025
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Director

Value

The biggest opportunity for improvement is the vendor making their products more affordable.

Apr 2025
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Director

Relationship, Product

The service is stable, and the downtime is short.

Apr 2025
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Manager

Product

The biggest opportunity the vendor has for product improvement would be to bring in more AI...

Apr 2025
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Manager

Product

The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...

Apr 2025
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Manager

Product

Sectra PACS is a comprehensive and reliable solution. I like its stability.

Apr 2025
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CIO

Relationship, Product

Sectra's greatest strengths are that we can trust them and that their product is reliable.

Apr 2025
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CIO

Product

I like the quality of the product. I also appreciate its performance and stability.

Apr 2025
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CIO

Culture, Relationship, Product

Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....

Apr 2025
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Director

Relationship, Operations

The vendor could improve our customer experience by implementing their breast MRI system.

Apr 2025
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Director

Relationship, Product

Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....

Apr 2025
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Manager

Value

When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...

Apr 2025
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Manager

Relationship

Even if I don't get any communication back from the vendor's help desk, I know that I can send an...

Apr 2025
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Manager

Relationship

Communication is the most important thing that Sectra needs to work on. We used to have client...

Apr 2025
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Manager

Culture, Relationship, Operations, Product

There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...

Apr 2025
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Manager

Loyalty

Sectra PACS is integrated with our electronic patient journal. That integration is good because...

Apr 2025
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Manager

Culture, Value

Sectra has good control when it comes to charging, but if they can charge us for something, they...

Apr 2025
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Manager

Culture, Loyalty

We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...

Apr 2025
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Manager

Relationship

I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...

Apr 2025
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Manager

Loyalty

Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...

Apr 2025
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Manager

Relationship, Product

We have some issues and needs that the vendor hasn't met. There was an issue where we would import...

Apr 2025
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Manager

Operations

The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...

Apr 2025
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Manager

Operations

We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...

Apr 2025
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Manager

Operations

I can say only positive things about Sectra. We can do a lot with the system. We have various small...

Apr 2025
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Manager

Relationship

A few years ago, Sectra would have scored a few points lower on support, but they have listened to...

Apr 2025
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Manager

Product

Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...

Apr 2025
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Manager

Relationship

We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...

Apr 2025
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Manager

Loyalty, Relationship

Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...

Apr 2025
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Manager

Culture, Value

Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...

Apr 2025
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Manager

Relationship, Product

In our region, we have a new journal system, and with every exam that we do in the journal system,...

Apr 2025
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Manager

Relationship, Product

Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...

Apr 2025
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Physician

Product

Sectra could improve the smart orchestration in the solution. They could also work on quantifying...

Apr 2025
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Physician

Relationship

With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...

Apr 2025
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Physician

Value

Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...

Apr 2025
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Director

Product

The biggest opportunity for product improvement is the user interface. The vendor could improve our...

Apr 2025
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Director

Relationship

The vendor's biggest strengths are having a robust product and their support. What I like most about...

Apr 2025
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VP/Other Executive

Relationship

Sectra could improve our customer experience by lowering the price of Sectra PACS.

Apr 2025
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VP/Other Executive

Relationship

Sectra's biggest strengths are their good support and the fact that their people speak our language.

Apr 2025
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VP/Other Executive

Product

The things that I like the most about the product are that it has great potential and that it offers...

Apr 2025
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Manager

Value

Sectra has a very good product. They have a deep understanding about the workflow that we perform...

Apr 2025
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Manager

Relationship, Operations

We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...

Apr 2025
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Manager

Relationship, Product

Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...

Apr 2025
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Manager

Loyalty, Relationship

Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...

Apr 2025
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Manager

Relationship

It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...

Apr 2025
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Manager

Loyalty, Relationship

The fact that Sectra is becoming a very big company is good in some parts because that gives them...

Apr 2025
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Manager

Value

The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...

Apr 2025
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Manager

Relationship, Product

The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...

Apr 2025
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Analyst/Coordinator

Product

Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...

Apr 2025
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Analyst/Coordinator

Product

Sectra PACS is a good reliable product, and the GUI is easy to use.

Apr 2025
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(0)
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Manager

Product

Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...

Apr 2025
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Manager

Relationship

Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...

Apr 2025
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Analyst/Coordinator

Relationship, Product

To account for our country’s specific needs, vendors need to know how we work in our hospitals....

Apr 2025
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Analyst/Coordinator

Operations, Product

Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...

Apr 2025
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Analyst/Coordinator

Operations

Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...

Apr 2025
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Analyst/Coordinator

Relationship

If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...

Apr 2025
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Analyst/Coordinator

Operations, Product

Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...

Apr 2025
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Analyst/Coordinator

Relationship

Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....

Apr 2025
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Analyst/Coordinator

Loyalty

If we had to make the choice again, we would buy the solution again. In our country, buying...

Apr 2025
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CIO

Product

Despite the excellent quality of Sectra's systems, there is always room for optimization....

Apr 2025
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(0)
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CIO

Relationship, Product

Sectra could improve our experience by improving their native AI instead of installing add-ons....

Apr 2025
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CIO

Relationship

Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...

Apr 2025
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CIO

Product

Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...

Apr 2025
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Director

Operations

Sectra is awesome with training. We get free access to all their libraries and everything online....

Apr 2025
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Director

Value

Sectra PACS more than pays for itself over and over. With Sectra PACS, there has never been an issue...

Apr 2025
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Director

Relationship

Sectra is fantastic. Sectra is a vendor that I measure everybody else against. Their customer...

Apr 2025
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(0)
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Manager

Product

I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.

Mar 2025
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(0)
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Manager

Product

Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.

Mar 2025
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Manager

Relationship

Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...

Mar 2025
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Director

Relationship, Value

Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...

Mar 2025
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Director

Relationship, Product

Reliability is Sectra's greatest strength and what we like most about their product.

Mar 2025
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Director

Product

We need to see the development of a better overview in terms of bookings and changes in daily operations....

Mar 2025
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Director

Culture

We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...

Mar 2025
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Director

Relationship, Operations

With Sectra's go-live production team, we had a virtual chat open and would ask questions when we...

Feb 2025
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Director

Operations, Product

As one of the project managers for Sectra PACS' busy at our organization, I would absolutely buy it...

Feb 2025
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VP/Other Executive

Operations

We do most of our ongoing training. Sectra doesn't really do training. With Sectra PACS, I can't see...

Feb 2025
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Analyst/Coordinator

Loyalty

We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...

Feb 2025
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Analyst/Coordinator

Culture

One of the things that has changed with Sectra is that with Sectra One, everything was included, but...

Feb 2025
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Manager

Operations

Sectra has some good application specialists who will come to the site after an upgrade. They will...

Feb 2025
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Manager

Relationship

Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...

Feb 2025
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Manager

Relationship, Product

Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...

Feb 2025
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(0)
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Manager

Product

Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...

Feb 2025
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Manager

Relationship

Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...

Feb 2025
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Manager

Value

When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...

Feb 2025
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Manager

Operations

We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...

Feb 2025
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Manager

Culture, Value

We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...

Feb 2025
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Director

Relationship

Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...

Jan 2025
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Director

Product

What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...

Jan 2025
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CMIO

Operations, Product

Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...

Jan 2025
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CMIO

Loyalty

Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...

Jan 2025
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CMIO

Relationship

Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...

Jan 2025
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CMIO

Value

Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...

Jan 2025
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(0)
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Physician

Operations

Sectra has better collaboration and better understands our needs than our previous PACS vendor did....

Jan 2025
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(0)
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Physician

Product

The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...

Jan 2025
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Physician

Operations, Product

The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...

Jan 2025
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Physician

Relationship

Sectra could probably be better at being proactive. When they have some new functionality, they ask...

Jan 2025
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Physician

Culture, Product

Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...

Jan 2025
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Physician

Loyalty, Relationship, Product

We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...

Jan 2025
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Physician

Loyalty, Product

We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....

Jan 2025
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Physician

Loyalty, Product

I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...

Jan 2025
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Physician

Loyalty, Relationship

We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...

Jan 2025
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(0)
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Physician

Culture, Value

Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...

Jan 2025
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(0)
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Physician

Relationship

Sectra will only promise what they can live up to, and they will say whether something is not...

Jan 2025
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(0)
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Physician

Loyalty, Value

We had major problems with the stability of our previous PACS product, so we motivated our clinical...

Jan 2025
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(0)
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Physician

Product

The product is very intuitive. I think that one of the best things about Sectra PACS is the...

Jan 2025
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Manager

Culture, Relationship, Value

There is a mechanism that archives images on the VNA. Sectra promised us that they had this...

Jan 2025
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Manager

Product

Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...

Jan 2025
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Analyst/Coordinator

Product

The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.

Jan 2025
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Analyst/Coordinator

Loyalty, Product

The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...

Jan 2025
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Director

Product

Users like the product's ease of use no matter their role in the radiological workflow.

Jan 2025
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Director

Product

The biggest opportunity for improvement is building the RIS completely into the PACS.

Jan 2025
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Director

Operations, Product

We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...

Jan 2025
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Director

Relationship

The vendor has the best product on the market. They have a strong and supportive service organization....

Jan 2025
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(0)
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Manager

Relationship

What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...

Jan 2025
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VP/Other Executive

Culture, Relationship, Operations

A few years back, we had several issues with the contract and the relationship between our...

Jan 2025
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VP/Other Executive

Relationship

If I had been asked a few years back, I would have rated our reseller for Sectra PACS very low....

Jan 2025
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VP/Other Executive

Operations

Sectra has done lots of new things. The vendor is excellent. I'm so happy. They impress us as a...

Jan 2025
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VP/Other Executive

Operations, Product

Sectra PACS is sophisticated and so advanced, so when users get used to all the available features,...

Jan 2025
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VP/Other Executive

Value

Sectra has lots of new stuff that we would be happy to get soon. Sectra rates at the top of the...

Jan 2025
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Physician

Relationship, Product

We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...

Dec 2024
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Physician

Relationship, Product

Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...

Dec 2024
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Manager

Product

Sectra PACS is really easy to use, providing hanging protocols, shortcuts by keyboard, and online...

Dec 2024
||
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Manager

Value

Sectra does a good job with delivering technology. For example, breast tomosynthesis was added...

Dec 2024
||
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Manager

Product

We like that Sectra PACS is easy to handle. We can create task-adaptive hanging protocols for each...

Dec 2024
||
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Manager

Product

The thing we like least about Sectra PACS is that there is a white pop-up at the beginning that we...

Dec 2024
||
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Manager

Relationship

Guaranteed access to Sectra’s technical support is immediately available via our regional support...

Dec 2024
||
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Manager

Relationship

To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest opportunity for product improvement is that the system performance slightly lags during...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

My favorite thing about the product is the configuration for the advanced search through the...

Dec 2024
||
(0)
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Manager

Operations, Product

The thing I like the most about the product is its ease of use.

Dec 2024
||
(0)
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Manager

Product

The biggest opportunity for product improvement is to have additional imaging specialty advanced...

Dec 2024
||
(0)
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Manager

Relationship

The biggest strength of the vendor is that they have a focused and engaged local team.

Dec 2024
||
(0)
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Manager

Relationship

The change that the vendor could make to improve our experience as a customer would be to increase...

Dec 2024
||
(0)
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Manager

Relationship

I like Sectra's immediate action or response around any incidents or issues that are logged to them....

Dec 2024
||
(0)
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Manager

Operations

Overall, Sectra has good initiative to support and help us anytime. They prepare training on-site....

Dec 2024
||
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Manager

Loyalty

We have a scheduled upgrade that will give us new features for statistics. We are encountering some...

Dec 2024
||
(0)
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Manager

Operations

What I would like Sectra to focus on is getting more local expertise for troubleshooting available....

Dec 2024
||
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Manager

Operations, Product

The best thing about Sectra PACS is that it is easy to train the new radiologists and other users on...

Dec 2024
||
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Manager

Relationship, Operations

Our experience with Sectra is great. I can only say good things about them. The vendor keeps their...

Dec 2024
||
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Manager

Product

We would like to see adaptation to modernized healthcare where referrals from different referrers...

Dec 2024
||
(0)
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Manager

Product

I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...

Dec 2024
||
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Director

Product

Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...

Dec 2024
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Director

Loyalty, Product

We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...

Dec 2024
||
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Director

Relationship

The vendor is mostly fine when it comes to support. It seems like their support was a little bit...

Dec 2024
||
(0)
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Director

Relationship

We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...

Dec 2024
||
(0)
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Director

Product

I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...

Dec 2024
||
(0)
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Director

Relationship

Sectra could improve our experience by having more transparency in their infrastructure setup and...

Dec 2024
||
(0)
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Director

Relationship

Sectra is a competent and reliable business partner that understands our needs as a customer. They...

Dec 2024
||
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Director

Product

Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....

Dec 2024
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Manager

Relationship, Value

Sectra is a specialist in PACS as a medical IT company. They generally want to come in and...

Dec 2024
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(0)
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Manager

Relationship

The relationship meetings with Sectra should occur at least every six months with the Sectra...

Dec 2024
||
(0)
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Manager

Culture, Relationship

I have been asking Sectra whether they have a specific offering, but it is taking a long time to get...

Dec 2024
||
(0)
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Manager

Relationship

Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...

Dec 2024
||
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Manager

Value

Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...

Dec 2024
||
(0)
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Manager

Relationship

The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...

Dec 2024
||
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Manager

Loyalty, Relationship

If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....

Dec 2024
||
(0)
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Manager

Product

There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...

Dec 2024
||
(0)
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Manager

Operations

We usually just have one training session for Sectra PACS, and then people are up and running with...

Dec 2024
||
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Manager

Product

Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...

Dec 2024
||
(0)
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Manager

Product

Sectra PACS is very stable. Our users appreciate that.

Dec 2024
||
(0)
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Manager

Relationship

We would like to see the vendor improve their availability for development and support issues. We...

Dec 2024
||
(0)
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Physician

Product

Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...

Dec 2024
||
(0)
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Physician

Relationship

I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...

Dec 2024
||
(0)
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Physician

Culture, Operations, Product

We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...

Dec 2024
||
(0)
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Physician

Loyalty, Value

We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...

Dec 2024
||
(0)
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Physician

Operations

Sectra's training is my concern. The software is fine. The touch time with the vendor on the...

Dec 2024
||
(0)
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Physician

Culture

Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...

Dec 2024
||
(0)
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Physician

Product

In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...

Dec 2024
||
(0)
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Physician

Relationship

Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...

Dec 2024
||
(0)
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Physician

Relationship

I think the main opportunities for improvement lie within the customer-servicing side rather than in...

Dec 2024
||
(0)
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Physician

Loyalty

We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...

Dec 2024
||
(0)
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Physician

Relationship

When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...

Dec 2024
||
(0)
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Physician

Loyalty, Product

To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...

Dec 2024
||
(0)
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Director

Relationship

I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...

Dec 2024
||
(0)
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Director

Operations

The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...

Dec 2024
||
(0)
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Director

Product

There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...

Dec 2024
||
(0)
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Manager

Product

It would be nice if the solution could mark whether examinations are presented for demos.

Dec 2024
||
(0)
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Manager

Product

The product is stable and intuitive for the users. It is trustworthy and easy to use.

Dec 2024
||
(0)
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Manager

Product

The biggest opportunity for product improvement would be to get the user manual back into the app.

Dec 2024
||
(0)
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Director

Relationship

There is uncertainty about Sectra’s ability to deliver on a number of enhancement requests that we...

Dec 2024
||
(0)
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Director

Relationship, Product

Sectra PACS hasn't really changed much. Every year we get upgrades and enhancements to the product...

Dec 2024
||
(0)
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Director

Culture, Relationship

There is a lack of delivery on the professional services side. Whenever we ask Sectra for new...

Dec 2024
||
(0)
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Manager

Relationship

There are still times when we make requests to Sectra that it is like pulling teeth. Sectra is...

Dec 2024
||
(0)
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Manager

Relationship

Sectra's management is getting thin. They have improved their hands-on resources, and that is great....

Dec 2024
||
(0)
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Manager

Loyalty, Relationship

Overall, Sectra is still a great vendor. I go by our radiologists' feedback, and they have pretty...

Dec 2024
||
(0)
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Manager

Culture

Sectra is trying to convert us to a subscription contract. There is a fundamental difference between...

Dec 2024
||
(0)
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Manager

Value

Sectra charges for every little thing now. I'm not saying they nickel-and-dime us, but we have to be...

Dec 2024
||
(0)
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Manager

Relationship

Sectra continues to grow in our region. They have been growing at an alarming rate over the past few...

Dec 2024
||
(0)
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 or  to see details.

Director

Relationship, Value

One way the vendor could improve is by lowering the price. They also need to improve the service.

Dec 2024
||
(0)
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Director

Product

What I like the most about the product is the stability. It is also user friendly.

Dec 2024
||
(0)
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Manager

Relationship, Operations

One change that Sectra could make to improve our experience would be to have a specific person who...

Dec 2024
||
(0)
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Manager

Relationship, Product

Sectra's people are the vendor's greatest strength. I like that that product is user friendly.

Dec 2024
||
(0)
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Analyst/Coordinator

Product

The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

Sectra could know their customers better because that is where their implementation services seem to...

Dec 2024
||
(0)
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Analyst/Coordinator

Value

Sectra charges us for every little thing. I think that as long as we have a general service...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

Sectra can improve and deliver more for us in the support branch of their company. I would like to...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...

Dec 2024
||
(0)
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Manager

Operations

Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...

Dec 2024
||
(0)
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Manager

Product

Sectra PACS' integrations have been excellent. That is something that we have done really well with....

Dec 2024
||
(0)
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Manager

Relationship

I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...

Dec 2024
||
(0)
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Manager

Relationship

Sectra takes the lead in communicating proactively where they can. There are obviously limits to...

Dec 2024
||
(0)
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Manager

Value

Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...

Dec 2024
||
(0)
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Manager

Loyalty, Product

Sectra's delivery of new technology has been excellent. The AI use case is a good example of...

Dec 2024
||
(0)
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Manager

Loyalty, Operations

There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...

Dec 2024
||
(0)
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Director

Value

Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...

Dec 2024
||
(0)
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Director

Relationship

Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...

Dec 2024
||
(0)
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Director

Culture

Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...

Dec 2024
||
(0)
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Director

Relationship

As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...

Dec 2024
||
(0)
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Physician

Relationship, Operations

One change that Sectra could make to improve my experience would be to provide feedback when changes...

Dec 2024
||
(0)
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Physician

Relationship

I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...

Dec 2024
||
(0)
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Physician

Product

Sectra's biggest opportunities to improve the product are with the integration of advanced...

Dec 2024
||
(0)
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Physician

Product

If there is a new version of the product, I want to try it.

Dec 2024
||
(0)
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Physician

Product

What I like most about the system is its ease of use; however, it has some shortcomings.

Dec 2024
||
(0)
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Physician

Relationship, Product

In terms of opportunities, all my problems can be reported, but some issues cannot be solved.

Dec 2024
||
(0)
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Physician

Product

The system's strength is the fact that it is used in most centers.

Dec 2024
||
(0)
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Physician

Culture, Relationship

Because Sectra is growing so quickly, they need people to scale up. So in our area, they probably...

Dec 2024
||
(0)
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Physician

Relationship

Sectra is evolving with radiology, and what is nice about Sectra is we get upgrades as the vendor...

Dec 2024
||
(0)
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Physician

Product

There are one or two special applications. I do a lot of cardiac things, and those things aren't...

Dec 2024
||
(0)
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Physician

Value

We have a SLA with a reseller in our area, and we also have a SLA with Sectra, and that covers most...

Dec 2024
||
(0)
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Physician

Relationship, Operations

Training is more on our reseller, not Sectra. In our area, there are a few application specialists,...

Dec 2024
||
(0)
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Physician

Relationship

The reseller we use to get Sectra PACS has gone through a lot of changes in ownership, and there has...

Dec 2024
||
(0)
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Physician

Relationship, Product

I don't think there is a lot of negative feedback for Sectra. They have so many positive things....

Dec 2024
||
(0)
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Physician

Culture, Loyalty, Relationship

There was one aspect that Sectra worked on that we complained about, and that was voice recognition....

Dec 2024
||
(0)
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Physician

Operations

We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...

Nov 2024
||
(0)
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Physician

Loyalty

We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...

Nov 2024
||
(0)
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Physician

Operations

A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...

Nov 2024
||
(0)
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Physician

Relationship

Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...

Nov 2024
||
(0)
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Physician

Loyalty, Product

The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...

Nov 2024
||
(0)
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Physician

Relationship, Operations

Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...

Nov 2024
||
(0)
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Physician

Relationship

Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...

Nov 2024
||
(0)
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Physician

Relationship

Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...

Nov 2024
||
(0)
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Director

Product

One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...

Nov 2024
||
(0)
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Director

Relationship

Our customer success manager and the regional lead are really nice. If we shout loud enough, they...

Nov 2024
||
(0)
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Director

Relationship

In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...

Nov 2024
||
(0)
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Director

Product

There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...

Nov 2024
||
(0)
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Director

Relationship, Product

The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....

Nov 2024
||
(0)
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Director

Relationship, Product

I really like the fact that as a user, I can configure worklists. I love the reporting templates and...

Nov 2024
||
(0)
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Director

Product

The product is working fine. There are a few issues. We just had an upgrade, and there are a few...

Nov 2024
||
(0)
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Manager

Relationship

Personally, I would buy Sectra PACS again because it has been really easy on the admin side....

Nov 2024
||
(0)
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Manager

Loyalty, Relationship

We still have some needs from the research department because there are things that they can't do...

Nov 2024
||
(0)
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Manager

Relationship, Operations

There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....

Nov 2024
||
(0)
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Manager

Relationship

Sectra tries to keep a high standard with their customer service. I think they will keep trying to...

Nov 2024
||
(0)
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Manager

Operations

Sectra’s training is really good. They have online platforms and videos. We had really good training...

Nov 2024
||
(0)
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Manager

Operations

The implementation of the solution took a while. When we did our implementation, even though the...

Nov 2024
||
(0)
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Manager

Value

For me personally, I would say we got our money's worth. Compared to how it was with our previous...

Nov 2024
||
(0)
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 or  to see details.

Manager

Product

In terms of the product, the range of things we can do with Sectra PACS and the configurability of...

Nov 2024
||
(0)
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Manager

Product

We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...

Nov 2024
||
(0)
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Manager

Relationship

Sectra is always developing stuff. They are very responsive to our requests as an organization....

Nov 2024
||
(0)
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Manager

Relationship

I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...

Nov 2024
||
(0)
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Manager

Operations

To increase the ease of use, Sectra could do interactive training. That is something they are...

Oct 2024
||
(0)
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Manager

Relationship

Sectra's support people are very good. They trace us if we put in a call. There have been two or...

Oct 2024
||
(0)
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Manager

Operations, Product

We just had an upgrade, and that went very well. With integration, we actually didn't push to the...

Oct 2024
||
(0)
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Manager

Value

We are paying for software, and it costs a big amount of money. Sectra provides what they offer....

Oct 2024
||
(0)
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Manager

Relationship, Product

There is Sectra’s monitoring system and email communications when a server is down or something, but...

Oct 2024
||
(0)
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Manager

Product

The overall experience is okay for the users. The layout is fantastic, and people can easily...

Oct 2024
||
(0)
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Manager

Operations

We have had an upgrade within the last 18 months, and we are always provided with robust training,...

Oct 2024
||
(0)
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Manager

Relationship

The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...

Oct 2024
||
(0)
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Manager

Relationship

I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....

Oct 2024
||
(0)
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Physician

Culture

Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...

Oct 2024
||
(0)
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Physician

Product

With Sectra, at least with my current setup, I don't have full integration so that everything is in...

Oct 2024
||
(0)
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Manager

Product

One change Sectra could make to improve our experience is with the interface.

Oct 2024
||
(0)
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CIO

Product

Our experience with Sectra PACS has been quite positive. It has had a good performance. I knew about...

Sep 2024
||
(0)
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CIO

Product

Sectra PACS is basically the same today as it was when it was installed years ago; there are just...

Sep 2024
||
(0)
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CIO

Operations

One thing that could improve with Sectra is training for collaborators. Sectra has been going down a...

Sep 2024
||
(0)
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Director

Relationship, Value

The thing that I like the most about Sectra's proactivity in relation to their support is that the...

Sep 2024
||
(0)
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CIO

Relationship, Operations

Sectra is a company that cares about their customers, the stability of their customers' situations,...

Sep 2024
||
(0)
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CIO

Product

From the point of view of log accessibility, especially with legal compliance, the vendor has...

Sep 2024
||
(0)
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CIO

Loyalty

I don't have any complaints about the system. People like the product. I anticipate that we will...

Sep 2024
||
(0)
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 or  to see details.

Physician

Culture, Value

In terms of costs and what functionality is out there, the system is very good.

Aug 2024
||
(0)
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Physician

Product, Value

For stability, we have been able to greatly reduce space in terms of image archiving and providing...

Aug 2024
||
(0)
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Physician

Product

I have recommended Sectra PACS more than once. To someone looking at Sectra PACS, I would first...

Aug 2024
||
(0)
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Director

Operations

Sectra’s training is not that good. The biggest problem that I see with it is when we do an upgrade,...

Aug 2024
||
(0)
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Director

Product

The latest upgrade that we did for Sectra PACS was improved in stability and performance. That also...

Aug 2024
||
(0)
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Director

Product

Sectra will say that the end users are good. From a clinician standpoint, I know that end users...

Aug 2024
||
(0)
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Director

Relationship

We did have a conflict with Sectra in the past. There has been a huge improvement in their way of...

Aug 2024
||
(0)
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Director

Product

I would like more user-friendly comparison tools for specialty imaging. Additionally, when searching...

Aug 2024
||
(0)
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 or  to see details.

Director

Product

Sectra's biggest strengths are that the product is multifunctional, that the product has...

Aug 2024
||
(0)
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Physician

Product

I like that Sectra PACS is very practical, but Sectra could use AI more.

Aug 2024
||
(0)
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Physician

Relationship

Sectra's biggest strength is they pay attention to the demands of the radiologists.

Aug 2024
||
(0)
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Physician

Loyalty, Product

We would love it if Sectra had more HTML structured reporting with tick boxes or numbers we could...

Aug 2024
||
(0)
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Physician

Relationship

For us, the support is really extraordinary.

Aug 2024
||
(0)
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Physician

Loyalty

We actually evaluated many different versions of PACS solutions, and one key feature that we were...

Aug 2024
||
(0)
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Physician

Product

The functionality doesn't meet all of our needs today. We see a lot of room for improvement and...

Aug 2024
||
(0)
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Physician

Relationship, Product, Value

Sectra's biggest opportunity to improve is in reducing lag time in the product.

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

The product is stable and easy to use. Sectra's strengths are the product's configurability and the...

Aug 2024
||
(0)
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 or  to see details.

CIO

Relationship

Sectra's biggest strengths are support quality and overall proactivity. They make regular reports...

Aug 2024
||
(0)
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CIO

Product

What I like most is that Sectra PACS is steady and reliable. I am very happy with Sectra's work, and...

Aug 2024
||
(0)
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CIO

Relationship

I don't have complaints about Sectra's work because they are a reference in terms of support. When I...

Aug 2024
||
(0)
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CIO

Product

Sectra could improve UI features and add new functionality to address specialties.

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

I like that the product is patient-centric and fit for its purpose.

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra could improve by having more seamless upgrades for bigger customers. They need better upgrade...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Sectra's strengths are their innovation and R&D and that they are a market leader.

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Sectra should have a dedicated person assigned to my site. The initial communication regarding the...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

Until our latest upgrade, Sectra offered a high-quality, feature-laden, relatively problem-free...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

Sectra's strength is that they are a large organization with a large support team.

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Sectra does the function implementation well, although they have stopped supporting hardware because...

Aug 2024
||
(0)
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 or  to see details.

Manager

Operations

Sectra doesn't provide training. I really like to keep things separate because, truth be told, a lot...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra is fantastic with the integration. Sectra PACS integrates with a fantastic product that...

Aug 2024
||
(0)
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Manager

Product

The results of using Sectra PACS are exactly what is expected. It receives images from equipment and...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra has few weaknesses, but they need to evolve in terms of modules and AI. Some other...

Aug 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Value

The product is part of our long-term plans. And we would, of course, buy Sectra PACS again. Many...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

I like the functionality, availability, and support of Sectra PACS.

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

The biggest opportunities for improvement of Sectra PACS are improving business intelligence and...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Sectra's greatest strengths are product functionality, availability, and knowledgeable support...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

Two changes Sectra can make to improve the customer experience are providing a user access portal or...

Aug 2024
||
(0)
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Manager

Culture, Value

Within the scope of the support contract, Sectra doesn't charge anything. Now, if we request, say, a...

Aug 2024
||
(0)
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Manager

Operations

Sectra's training could maybe be more about the practical part. For example, a technical training...

Aug 2024
||
(0)
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 or  to see details.

Manager

Value

It is evident that in the next versions of Sectra PACS, some things could be improved, but...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

The issue with Sectra's support is that they decide the priority of the problems, and sometimes what...

Aug 2024
||
(0)
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Manager

Relationship

Sectra PACS is very good. In principle, Sectra's support team is there for improvements, not to fix...

Aug 2024
||
(0)
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 or  to see details.

CIO

Product

The thing I like most about the product is that it is a reliable product that fulfills its purpose.

Jul 2024
||
(0)
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 or  to see details.

CIO

Product

I think the annual upgrades could help improve the product more.

Jul 2024
||
(0)
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 or  to see details.

CIO

Relationship

The supplier's greatest strengths are their commitment, quality, and technical capacity.

Jul 2024
||
(0)
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 or  to see details.

CIO

Relationship

I wouldn't say there is anything the vendor could do to improve my experience. I would just like...

Jul 2024
||
(0)
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 or  to see details.

CIO

Product

Overall, I am very impressed with Sectra. The cost model is good. The company is responsive. The...

Jul 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Product

There is probably a conversation for Sectra to have with the healthcare world regarding the fact...

Jul 2024
||
(0)
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CIO

Loyalty, Product

Sectra is good. They need to refresh the product a bit, though. I think they stormed into the market...

Jul 2024
||
(0)
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 or  to see details.

CIO

Product

While Sectra PACS is highly efficient, there is always room for enhancement in areas such as AI...

Jul 2024
||
(0)
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CIO

Product

Sectra PACS could have more enhanced AI features and integrate more advanced AI-driven tools for...

Jul 2024
||
(0)
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 or  to see details.

CIO

Relationship

Sectra excels in delivering reliable, high-quality, and user-friendly PACS. Their systems are known...

Jul 2024
||
(0)
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 or  to see details.

CIO

Product

The most impressive aspects of Sectra PACS are its intuitive interface and efficient workflow...

Jul 2024
||
(0)
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Manager

Product

The vendor could make the system more simplified and could check previously logged tickets.

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor's biggest strength is their great support.

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

I find Sectra PACS’ integration with Nuance's system from a cloud reporting solution frustrating. It...

Jul 2024
||
(0)
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Director

Loyalty, Product

Our system before Sectra PACS was probably quite good many years ago, but then it just lagged...

Jul 2024
||
(0)
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Director

Operations, Product

For voice recognition, Sectra PACS uses Nuance's system, and that is very good. It is the most...

Jul 2024
||
(0)
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Director

Product

We have a few gripes with Sectra PACS. Logging on is cumbersome. We have to go through three or four...

Jul 2024
||
(0)
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Director

Product

I use Sectra PACS for after-hours, on-call time, and how well Sectra PACS works makes a difference...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor's executive involvement is not necessary because everything runs smoothly. The biggest...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

The biggest opportunity for product improvement involves its connection to teleinformatics...

Jul 2024
||
(0)
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 or  to see details.

Physician

Relationship, Product

The biggest opportunity to improve would be more frequent updates.

Jul 2024
||
(0)
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 or  to see details.

Physician

Product

The biggest strengths are the dependability and simplicity. I like the speed and performance.

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra's biggest strength is that their system is intuitive.

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship

Some changes Sectra could make to improve my experience would be having direct engagement and early...

Jul 2024
||
(0)
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 or  to see details.

Physician

Product

I am perfectly happy with Sectra.

Jul 2024
||
(0)
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Physician

Product

The provider's greatest strengths are the product's stability and intuitive operation.

Jul 2024
||
(0)
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Physician

Product

I really like the intuitive operation and the ability to create dynamic and static worklists.

Jul 2024
||
(0)
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VP/Other Executive

Loyalty

One of the main reasons that we picked Sectra back in the day was that they had a solution for...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Sectra is very responsive. It is rare that the system goes down, but when it does, the vendor is...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Product

Sectra has continued to improve their product. They keep us on an update cycle where we get a new...

Jul 2024
||
(0)
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Physician

Relationship

We don't have a direct connection with Sectra, but through our local distributor, we have a great...

Jul 2024
||
(0)
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Physician

Product

The most demanding thing in our daily workflow would be prearranged layouts because all the layouts...

Jul 2024
||
(0)
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Physician

Product

Sectra PACS works flawlessly. We are really satisfied with the product, and it works great. That is...

Jul 2024
||
(0)
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Physician

Product

In general, we are satisfied with Sectra PACS. We would recommend it for purchase to others, and we...

Jul 2024
||
(0)
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Physician

Relationship

To improve my customer experience, Sectra could increase proactive error detection, but that is not...

Jul 2024
||
(0)
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Physician

Product

Sectra has some options for improvements concerning the reading and visibility options included in...

Jul 2024
||
(0)
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Director

Product

The biggest opportunity for product improvement is monitoring and logging.

Jul 2024
||
(0)
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 or  to see details.

Director

Product

Sectra PACS' strengths are performance, functionality, MPR, and 3D display. I like the performance...

Jul 2024
||
(0)
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Manager

Relationship, Product

Sectra's strengths are personal contact, honesty, and reliability. I like the product performance,...

Jul 2024
||
(0)
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 or  to see details.

Manager

Product

Sectra could increase the intuitiveness and functionality of solutions that go beyond the core...

Jul 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

Our experience with Sectra has been quite refreshing. From the beginning of the process through the...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Sectra PACS has been great. We have had some challenges, but they weren't because of the...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Product

With Sectra one of the things that I really appreciate is their ability to evolve and adapt. So with...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Sectra PACS works very well. One of the things that stood out to our IT department was Sectra's...

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Operations

I feel I had a good relationship with our previous vendor and their availability and whatnot. But I...

Jun 2024
||
(0)
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VP/Other Executive

Product

I am probably being overly critical, but we do a peer-review process with our radiologists, and the...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Sectra’s online picketing system also includes the ability to submit new ideas. And Sectra doesn't...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Sectra has a monitoring solution that we have access to. We get access to their monitoring tool that...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Sectra’s executive involvement has been excellent, I have had conversations with the original...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Because of the advent of our regular governance meetings, Sectra doesn’t hide behind anything. If...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

I brag about Sectra to others as much as I possibly can.

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

Sectra’s payment model is subscription-based, and it has been great. I found in the past that we...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Sectra set up silos, so we have access to our own silo team within Sectra that we have regular...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations

One of my previous issues with Sectra was documentation, and they have definitely upped their game...

Jun 2024
||
(0)
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Manager

Relationship

Sectra doesn’t just hire anybody. They hire the right people. And sometimes that takes time. So I...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

The vendor could improve their customer engagement. They are growing exponentially, so they need to...

Jun 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

One of my previous negatives about Sectra was that we couldn't afford some of their other products,...

Jun 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

I train every new physician who walks into the building, regardless of their specialty. And so many...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

We decided to select Sectra PACS because the vendor’s demos were all very good, and there were...

Jun 2024
||
(0)
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VP/Other Executive

Product

Sectra PACS has some nice vessel analysis that is built in. Sectra PACS is not as sophisticated as...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The installation of Sectra PACS was flawless. That was quite incredible because I have done other...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The challenges that we see with Sectra are fairly minor. Sectra sells a lot in our market, and they...

Jun 2024
||
(0)
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VP/Other Executive

Product

I’m very happy with Sectra PACS. There is a lot of thought behind the tool in the user interface, in...

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Product

Sectra had some forms that we could adapt to our purposes, but I was a little disappointed that they...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Value

Sectra has something called AI Amplifier Server that we can get. They offer a couple of different...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Our experience with Sectra has been very good, basically excellent, and that is probably informed by...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Sectra is overall much more responsive to any questions or concerns compared to previous vendors we...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

Sectra was very good with the implementation. Overall, I have no real concerns with Sectra. My...

Jun 2024
||
(0)
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 or  to see details.

Physician

Operations

We implemented the PACS during COVID-19, so that was an extra hurdle. Sectra managed that quite...

Jun 2024
||
(0)
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 or  to see details.

Physician

Product

Sectra's PACS is modern software that is very open in terms of connectivity and communication with...

Jun 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Relationship, Product, Value

Just by switching our PACS to Sectra's PACS, we improved our work efficiency quite tremendously. We...

Jun 2024
||
(0)
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Physician

Product

We are very happy with Sectra's PACS. It is reactive and highly customizable. That may be too much...

Jun 2024
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(0)
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Physician

Relationship

Sectra is constantly developing the main software, and we see that. We have been live for a few...

Jun 2024
||
(0)
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Physician

Relationship

We are very satisfied with Sectra, but I would be more satisfied if they were almost annoying in...

Jun 2024
||
(0)
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Physician

Relationship

Sectra’s support is ticket based, but we can also escalate things via the phone, and the vendor is...

Jun 2024
||
(0)
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Physician

Loyalty, Product

There is some stuff we would like to see on the reporting side in Sectra's PACS, such as more...

Jun 2024
||
(0)
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Physician

Value

Sectra's PACS is not the cheapest PACS, and it is not the most expensive, but we definitely get our...

Jun 2024
||
(0)
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Physician

Product

We do a lot of business intelligence, and with structural reporting, if we know what the report is...

Jun 2024
||
(0)
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Physician

Culture, Relationship, Operations

We had some initial issues with the reporting module when we had the go-live for Sectra's PACS. That...

Jun 2024
||
(0)
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Manager

Relationship

Sectra is a bit of a victim of their own success right now. Their service team has not kept up with...

Jun 2024
||
(0)
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Manager

Relationship

Sectra has a team of people that we can call, and they will assign a primary person and a couple of...

Jun 2024
||
(0)
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Manager

Relationship

There have been a few times that Sectra PACS has been down, and there is an international, 24-hour...

Jun 2024
||
(0)
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Manager

Value

I have been doing this for years with a lot of different vendors, and I have never met an...

Jun 2024
||
(0)
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Manager

Value

I find Sectra’s costs and practices infuriating. They changed a couple of years ago to Sectra One....

Jun 2024
||
(0)
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Manager

Product

Everybody is generally happy with Sectra PACS as a product.

Jun 2024
||
(0)
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Manager

Loyalty

We just put some new hardware in for Sectra PACS, but I’m going to be strongly suggesting at the end...

Jun 2024
||
(0)
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Manager

Product

I’m a little jaded about Sectra’s product. Its search capabilities are terrible, but it has...

Jun 2024
||
(0)
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Manager

Relationship

I have never talked to Sectra's executives. They don’t call me and ask how things are going.

Jun 2024
||
(0)
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Manager

Relationship

We have done an upgrade with Sectra, and they are super organized. They get things done. They are...

Jun 2024
||
(0)
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Director

Relationship

All the staff members and radiologists are very happy since we switched to Sectra PACS. Sectra has a...

Jun 2024
||
(0)
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Director

Relationship, Operations

Sectra is always willing to listen to what the client is looking for and try to build it into their...

Jun 2024
||
(0)
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Director

Culture, Product

Sectra does try their very best to make integration work, but there are often limitations depending...

Jun 2024
||
(0)
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Director

Loyalty, Relationship, Product

We are at the forefront and always looking for new features. What we would like to see is the...

Jun 2024
||
(0)
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Director

Relationship

Sectra's customer service model is excellent. Anytime there is a ticket or we have a question, the...

Jun 2024
||
(0)
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Director

Operations

Recently, Sectra implemented a new training for on-site PACS admins. In that training, the vendor...

Jun 2024
||
(0)
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Director

Loyalty, Relationship, Product

Sectra is a very forward-looking organization. There are some features that we want in the system...

Jun 2024
||
(0)
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Director

Relationship, Operations

At our last meeting with Sectra, the things we brought forward at our previous meetings still hadn't...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

Even though Sectra has grown exponentially over the last few years, their community and...

Jun 2024
||
(0)
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Manager

Operations

Physicians and nurses prefer learning with people rather than through eLearning. Sometimes, they...

Jun 2024
||
(0)
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 or  to see details.

Manager

Culture, Relationship

We have been able to meet in the middle with Sectra as we have had a lot of discussions about...

Jun 2024
||
(0)
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Manager

Relationship

We are very satisfied with our account manager. They are very quick to take our questions to Sectra,...

Jun 2024
||
(0)
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Manager

Product

Perfection doesn't exist. If perfection existed, everyone would be on the same system. Sectra PACS...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship, Product

I like Sectra. I find them to be a very engaged company, and I have dealt with so many vendors over...

Jun 2024
||
(0)
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Manager

Value

Sectra PACS is not cheap. The price is on the higher end, but we get what we pay for. We have to...

Jun 2024
||
(0)
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Manager

Loyalty

There is some new functionality coming to Sectra PACS that we are going to embrace. Sectra PACS will...

Jun 2024
||
(0)
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Physician

Relationship

Sectra could improve my customer experience by making volumetric measurements easier.

Jun 2024
||
(0)
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Physician

Relationship, Product

Sectra's biggest opportunity for product improvement would be automating report writing so that we...

Jun 2024
||
(0)
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Physician

Product

I most like that Sectra PACS is user friendly.

Jun 2024
||
(0)
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Physician

Relationship

Sectra's biggest strengths are working efficiently, having support available 24/7, and having a very...

Jun 2024
||
(0)
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Physician

Product

The vendor's biggest strength is their product.

Jun 2024
||
(0)
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Physician

Product

I most like that the product is user friendly and reliable.

Jun 2024
||
(0)
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Physician

Product

The cardiology module in the product could be improved, and we would like Sectra to integrate voice...

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Product

Sectra's biggest strength is their fast response to client requests. I like that the product is easy...

Jun 2024
||
(0)
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VP/Other Executive

Operations, Product

The biggest opportunities for improvement in Sectra PACS are the implementation of voice recognition...

Jun 2024
||
(0)
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Physician

Relationship

One of Sectra's biggest strengths is their technical help.

Jun 2024
||
(0)
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Physician

Product

The biggest improvement we would like to see is a voice recognition system for our language.

Jun 2024
||
(0)
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Physician

Product

I like the reliability of Sectra PACS.

Jun 2024
||
(0)
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Physician

Relationship

If the vendor were to make changes to improve my experience as a customer, they could have advanced...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

Even though Sectra has above-average service quality, they don't keep their promises, and that puts...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

To improve my experience as a customer, Sectra could solve problems such as assigning images on the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that post-process operations can be done through Sectra PACS.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra's technical team in our country is generally reachable and can solve problems, but the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of Sectra's biggest strengths is fast technical service support.

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

One way Sectra PACS can improve is by evaluating our demands; Sectra's main center is not very...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Sectra tries to really help all their customers as best as they can. Their recent upgrade was a bit...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Sectra does a very good job. The product is stable; it is easy to work with for the end...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

With Sectra PACS, we are looking for more within the workflow and analytics perspective. We have...

May 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Our struggles with Sectra’s support are due to growing pains. We previously had pretty good support,...

May 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We would like Sectra to be proactive. Our monitoring systems usually detect when there is an issue,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra has excellent support, and I like the ease of configuration in the product.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The things I like most about the product are its ease of use and interoperability.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for product improvement is AI.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's biggest strength is they know their space.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Sectra's implementations are straightforward. We have never had an issue, concern, or problem with...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

I haven't had any concerns about the vendor, and they haven't failed on any of their promises. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Sectra PACS is really intuitive and easy to use. I haven't been trained on it, but I can do...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Sectra introduces new things every other year that users can purchase as add-ons. The vendor is very...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra is proactive. They monitor all of our systems. We actually trip the vendor up sometimes when...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I was very glad when the hospitals in this region went for Sectra PACS because I had previous...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Whenever I have been in contact with the vendor's support team, they have always been eager to help,...

May 2024
||
(0)
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 or  to see details.

Physician

Product

Sectra PACS has integration with several programs, and it seems to be working very well. It is...

May 2024
||
(0)
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 or  to see details.

Physician

Relationship, Product

The product just has small issues, which are very specific, strange things that sometimes affect...

May 2024
||
(0)
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 or  to see details.

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