Sectra PACS (Global)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Service and Support

Sectra definitely needs to focus on support. For the first couple of years, the support quality was...

Mar 2023
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Manager

Service and Support

Sectra does include the service desk manager, so that person comes into the meetings sometimes if we...

Mar 2023
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Manager

Technology

We benefit from uptime, and Sectra PACS hasn't gone down. Our previous vendor's system used to go...

Mar 2023
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Manager

Implementation and Training

Sectra gave us a really long PowerPoint, and the embedded videos didn't work for us because of the...

Mar 2023
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Manager

Future Outlook

100% without a doubt, we would buy this solution again. It is a great PACS. We are happy with Sectra...

Mar 2023
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Manager

Lessons Learned

I would tell others looking at this solution to go for it. Customers need to make sure to detail...

Mar 2023
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Manager

Win/Loss - Why they were selected (by current clients)

We wanted Sectra PACS because we wanted to move away from having lots of different storage...

Mar 2023
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Manager

Implementation and Training

The upgrade wasn't too bad. With the documentation in our previous version of Sectra PACS, we had a...

Mar 2023
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Manager

Implementation and Training

In terms of training, there is a person who is very knowledgeable on the vendor's side. But this...

Mar 2023
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Manager

Implementation and Training

Sectra is quite good at setting up teleradiology sites. They have technical people who try and help...

Mar 2023
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Manager

Service and Support

Sometimes the support team is hard to get through to, and sometimes they won't know the answer to...

Mar 2023
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Manager

Functionality and Upgrades

Sectra PACS is not as easy to use as another solution because there is no graphical display of the...

Mar 2023
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Manager

Functionality and Upgrades

We had an upgrade, which had a lot of useful features that had been added. We are still working...

Mar 2023
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Director

Service and Support

Sectra seems a little lost at this point in time. They seem to be struggling with growing pains and...

Feb 2023
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Director

Functionality and Upgrades

We would like Sectra to develop more AI. They should be trying to connect with the companies that...

Feb 2023
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Manager

Future Outlook

Sectra is very good on the development side. We are getting new hardware and utilizing a model that...

Feb 2023
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Manager

Relationship

At times, it can be a bit difficult to get to people at Sectra’s executive level. However, the...

Feb 2023
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Manager

Functionality and Upgrades

Sectra PACS is a powerful system, and that makes it complicated for end users. I would like to see...

Feb 2023
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Manager

Functionality and Upgrades

Sectra PACS is an extremely good, high-quality solution. Doctors are very quick to complain when...

Feb 2023
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Physician

Other Observations & Comments

The support at Sectra was always pretty great, but recently one of the individuals that we usually...

Jan 2023
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Physician

Functionality and Upgrades

We like that the PACS is an integrated product with the rest of our system. It is also very...

Jan 2023
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Physician

Functionality and Upgrades

The way the reporting status of the studies is organized within Sectra PACS could be improved as...

Jan 2023
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Physician

Relationship

It would be nice if Sectra would have a superuser group, like a group for us clients to communicate...

Jan 2023
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Physician

Other Observations & Comments

When we went live, we had a really smart apps person who was great and knowledgeable, but they were...

Jan 2023
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Manager

Other Observations & Comments

I am sure we have some things that we would like to see improved in the product, but most of those...

Jan 2023
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Manager

Functionality and Upgrades

The product is pretty easy to use compared to some of the other PACS solutions. It is preferred. We...

Jan 2023
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Manager

Future Outlook

In terms of the current product functionality meeting our needs, there is a huge jump in the future...

Jan 2023
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Manager

Service and Support

Sectra’s support is very good compared to some of the other vendors we have. Sectra's support team...

Jan 2023
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Manager

Functionality and Upgrades

We are quite up-to-date with the product because we got forced into taking a version that we didn't...

Jan 2023
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Manager

Relationship

Sectra keeps the vast majority of their promises. We don't have any issues with them. They...

Jan 2023
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Manager

Implementation and Training

The training from Sectra has waned a bit with COVID-19. It is transitioning to online, which is...

Jan 2023
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Physician

Service and Support

The vendor's biggest strengths are the short lines and the fact that the vendor is quickly...

Jan 2023
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Physician

Interfacing and Integration

The vendor needs to work on the integrations with the structured reporting functionality and the...

Jan 2023
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Manager

Service and Support

In general, we receive fast and solution-oriented service.

Jan 2023
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Director

Functionality and Upgrades

We would like Sectra to focus more on the VNA in the future. The vendor can help create added value...

Dec 2022
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Physician

Relationship

Sectra has a really good attitude toward their customers. We are very happy with the vendor.

Dec 2022
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Physician

Other Observations & Comments

One concern with have with Sectra is that the vendor is growing, and with company scaling comes a...

Dec 2022
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Physician

Functionality and Upgrades

The product is very stable and intuitive to use. I like how we have the possibility to create case collections....

Dec 2022
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Physician

Functionality and Upgrades

What needs to be improved with Sectra PACS is the integration with our RIS and CIS. I would also...

Dec 2022
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Analyst/Coordinator

Relationship

I like the quality of the product itself, and I appreciate the efficient workflow it brings. The...

Dec 2022
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Manager

Relationship

The strongest characteristics of the vendor are that they are solid, clear, accessible, and future...

Dec 2022
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Manager

Technology

What I like most about the product is its solidity.

Dec 2022
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Manager

Interfacing and Integration

The biggest opportunities for product improvement would be structured reporting and more integration...

Dec 2022
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Manager

Service and Support

Sectra could improve the customer experience with better service, especially with regard to language...

Dec 2022
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CTO

Sales and Contracting

Sectra charges us for a pre-analysis that we think should be part of the product. As a customer, we...

Dec 2022
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Manager

Service and Support

The vendor's greatest strength is their ability to work with customers to find solutions to problems....

Dec 2022
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Manager

Functionality and Upgrades

My favorite thing about the product is its uncluttered, clear vision when it comes to patient safety....

Dec 2022
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Manager

Functionality and Upgrades

The biggest opportunity that the vendor has for improvement would be to deploy the product outside...

Dec 2022
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CTO

Service and Support

Sectra is a very flat organization, so we can speak to the CEO directly if needed, and that is...

Dec 2022
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Manager

Other Observations & Comments

It would be helpful if the vendor could put the product more sharply on the market.

Dec 2022
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CTO

Win/Loss - Why they were selected (by current clients)

We would buy Sectra's system again because we do not know of any other alternatives that contain all...

Dec 2022
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CTO

Functionality and Upgrades

There are certain things that are not supported in the Sectra software. For example, the master...

Dec 2022
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CTO

Functionality and Upgrades

We are very satisfied with Sectra, but there are a couple of things to improve on their platform....

Dec 2022
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Physician

Future Outlook

I am curious to see the trial of the AI platform because it has high potential.

Dec 2022
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Physician

Functionality and Upgrades

Sectra could provide a better way to link surveys because that often doesn't go well. And they could...

Dec 2022
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Manager

Service and Support

The vendor's support is substantively strong. Escalations, if necessary, are handled well.

Dec 2022
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Manager

Functionality and Upgrades

The PACS is intuitive. The product is increasingly fully manageable by local administrators.

Dec 2022
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Manager

Interfacing and Integration

The system's interoperability and integrations with EHRs and online portals could be improved. I...

Dec 2022
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Physician

Functionality and Upgrades

Sectra PACS has some strong features, like the large number of options within the system that can...

Dec 2022
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Physician

Functionality and Upgrades

The system's speech recognition is moderate to poor. That really needs to improve. The vendor could...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The product's biggest strength is its suitability for mammography. We like that the product is...

Dec 2022
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Director

Other Observations & Comments

The vendor's biggest strength is their competent employees. I like the vendor's product strategy the...

Dec 2022
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Physicist

Service and Support

Sectra helps us think through things. They are proactive without being intrusive.

Dec 2022
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Physicist

Service and Support

Sectra could improve the response times of their service desk.

Dec 2022
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Manager

Relationship

I appreciate Sectra's communication, commitment, and benevolence.

Dec 2022
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Manager

Functionality and Upgrades

The product lives up to expectations.

Dec 2022
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Manager

Other Observations & Comments

I think rapid implementations with external applications and AI tools would improve the product. And...

Dec 2022
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Director

Service and Support

I would like to see the vendor provide more support for our country and more insights into the...

Dec 2022
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Analyst/Coordinator

Relationship

The vendor's strongest characteristics are their passion, customer focus, and knowledge of employees....

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We like the general quality, intuitive use, workflow optimization, interoperability, and stability...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor needs to invest more in AI and cardiology capabilities.

Dec 2022
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Analyst/Coordinator

ROI / Cost

Our experience is fine, and the vendor is meeting our needs.

Dec 2022
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Analyst/Coordinator

Service and Support

The application specialists are proactive and helpful, and they have good eLearning. The application...

Dec 2022
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Manager

Service and Support

Sectra's most important property is their good service organization. When we have problems, those...

Dec 2022
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Manager

Functionality and Upgrades

My favorite thing about Sectra PACS is that our radiologists can work efficiently with it.

Dec 2022
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Manager

Lessons Learned

I can't think of anything concrete that the vendor could do to improve their customers' experiences...

Dec 2022
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Functionality and Upgrades

I like the look and feel of the PACS product, and I like that it is adjustable down to the detail...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the vendor's strengths are that they have a fast help desk team and good supplier solutions...

Dec 2022
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Director

Relationship

The vendor promised and marketed a functionality to us when we went through the evaluation process...

Dec 2022
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Director

Functionality and Upgrades

We were advised that some functionalities that our radiologists expected to be included in the basic...

Dec 2022
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Director

Service and Support

The initial response from Sectra’s support team is pretty good. The members of my team are pretty...

Dec 2022
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Director

Other Observations & Comments

If we hadn't had to look for some third-party products to meet some specific needs, Sectra PACS...

Dec 2022
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Director

Functionality and Upgrades

The system's performance is good compared to what our radiologists had as a baseline. Our...

Dec 2022
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Director

Functionality and Upgrades

The local team and our account team are really good. The vendor's support is often really good....

Dec 2022
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Physicist

Technology

The product has great stability and reliability. The product supports the clinical workflow.

Nov 2022
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Physicist

Service and Support

Support tickets occasionally do not get resolved proactively, and that means we need to follow up...

Nov 2022
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Manager

Functionality and Upgrades

The interface and DICOM router are good.

Nov 2022
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Manager

Interfacing and Integration

Sectra needs to improve the anatomical linking and provide better interoperability, especially...

Nov 2022
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Analyst/Coordinator

Service and Support

I would like to see improved customer service, and I would like the solution to better facilitate...

Nov 2022
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Manager

Functionality and Upgrades

Sectra's strengths are their good service and accessibility. I like the large number of features...

Nov 2022
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Manager

Relationship

The vendor's biggest strength is how committed they are. They think through things with us and...

Nov 2022
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Manager

Service and Support

The vendor's greatest opportunity for improvement is to collaborate with other healthcare providers....

Nov 2022
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Manager

Functionality and Upgrades

The strongest characteristic of the system is that it is easily accessible. And I like the various...

Nov 2022
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Manager

Functionality and Upgrades

It is very difficult to get new developments for the software. The last two projects we did left...

Nov 2022
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Manager

Service and Support

We would like more control over the course of the product. The vendor should actively develop things...

Nov 2022
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Manager

Service and Support

Some of Sectra's strengths are their expertise, service structure, and their focus on innovation. I...

Nov 2022
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Manager

Functionality and Upgrades

I would like to see some changes in the structural risk analysis on potential discontinuity, and the...

Nov 2022
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Physician

Functionality and Upgrades

Sectra PACS is a nice product, and Sectra is good to work with. There are helpful lists in the...

Nov 2022
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Physician

ROI / Cost

The greatest spot for improvement is in speech recognition; the product has mediocre...

Nov 2022
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Manager

Technology

The vendor's biggest strength is how well they keep promises. The product is extremely stable. I...

Nov 2022
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CIO

Relationship

Sectra’s technology is incredible, and we are pretty happy with it. Sectra has very good people that...

Nov 2022
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CIO

ROI / Cost

One thing that I would like to see Sectra do is reduce the pricing.

Nov 2022
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CIO

Service and Support

When we have called Sectra for support, we have noticed that they have had a lot of turnover. One of...

Nov 2022
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Manager

Service and Support

Sectra has no problem moving around upgrade timelines when we need them to, and that speaks volumes...

Nov 2022
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Manager

Relationship

When Sectra was only in the United States, things were very difficult because the vendor didn’t...

Nov 2022
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Manager

Functionality and Upgrades

Sectra has made some big changes with their organization about where they are going and what their...

Nov 2022
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Manager

ROI / Cost

Sectra does not nickel-and-dime us. Sectra is one of the more expensive vendors on the market, but...

Nov 2022
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Manager

Functionality and Upgrades

One of the negatives with Sectra is that they are becoming quite a large player in the imaging...

Nov 2022
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Manager

Functionality and Upgrades

I couldn’t be happier with the product, and I would buy it again. In fact, I would probably push to...

Nov 2022
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Manager

Implementation and Training

Right now, Sectra has some time set aside for webinars to share where they are going and what they...

Nov 2022
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Manager

Relationship

Sectra needs to be more interested in the customer and less interested in making a profit. Sectra is...

Nov 2022
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Manager

Functionality and Upgrades

We prefer the reporting from the PACS. We think it is a better environment for us than our...

Nov 2022
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Manager

Functionality and Upgrades

I get complaints about how the hanging protocols in Sectra's product are complicated. We are working...

Nov 2022
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Manager

Functionality and Upgrades

The clinicians like the UniView for the PACS; we have had quite positive feedback. There is more...

Nov 2022
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Physician

Service and Support

I would like Sectra to add more in-depth one-on-one training. The vendor's support team should also...

Nov 2022
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Manager

Service and Support

Sectra’s support team is excellent. We had an issue of slowness with our third-party system, and...

Nov 2022
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Manager

ROI / Cost

Sectra is negotiable with charges and will also give us things for free.

Nov 2022
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Manager

Lessons Learned

If I were making a purchasing decision, I would probably want to review the market again. I am not...

Nov 2022
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Manager

Service and Support

When we first got Sectra PACS, the vendor was outstanding on every single level, including the...

Nov 2022
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Manager

Relationship

We want a better relationship with the vendor, and they know we are unhappy. But even with the...

Nov 2022
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Director

Service and Support

Sectra offers good local support. The product is generally easy to use and has few bugs.

Nov 2022
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Director

Functionality and Upgrades

Sectra should change the storage of images, thumbnails, and scanned documents to be more simple and...

Nov 2022
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Director

Service and Support

Sectra needs to have a reliable phone support system that the support team responds to. More...

Nov 2022
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Manager

Interfacing and Integration

The product is easy to use, and the support team is good. I would like to see more options for...

Nov 2022
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Manager

Service and Support

The Sectra IDS7 tool's functionality is great. I wish Sectra would offer an AI-generated report....

Nov 2022
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Manager

Functionality and Upgrades

The user interface is intuitive for the end user.

Oct 2022
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Manager

Other Observations & Comments

The end users miss some functions in the PACS that can be performed in the RIS.

Oct 2022
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Manager

Functionality and Upgrades

It is easy to configure various worklists in the PACS, but configurators want more possibilities,...

Oct 2022
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CIO

Service and Support

Sectra offers good support. And I like the new technology.

Oct 2022
||
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CIO

Service and Support

It would be an improvement if the VNA included other specialties. Sectra needs to prioritize us, the...

Oct 2022
||
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Functionality and Upgrades

I like the product's easy-to-use interface. It is fast, and I like the ability to connect from any...

Oct 2022
||
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Relationship

An opportunity for improvement would be to have constant communication with the vendor.

Oct 2022
||
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Manager

Other Observations & Comments

Sectra PACS is a very good product that would have scored higher if it were not for the background...

Oct 2022
||
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Other Observations & Comments

I am very happy. We don't have any needed changes at this time.

Oct 2022
||
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Service and Support

The product is easy to use and quick, and the vendor's technical support team is very good.

Oct 2022
||
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Director

Functionality and Upgrades

Sectra PACS is an excellent product and is good for productivity. Our end users like the configurability....

Oct 2022
||
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Manager

Relationship

I like the friendliness, proactivity, and availability of Sectra. They are also efficient.

Oct 2022
||
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Manager

Functionality and Upgrades

I like the reliability and ease of use of the product.

Oct 2022
||
(0)
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Manager

Relationship

I really like the vendor because they have very good quality and always listen to us so they can...

Oct 2022
||
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Manager

Sales and Contracting

I would like to see improvements to the vendor's licensing structure. The vendor could improve that...

Oct 2022
||
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Director

Service and Support

Sectra has extremely good support. Their staff is excellent. We feel we have a say in the company's...

Oct 2022
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Director

Other Observations & Comments

We have handed over all our computing to Sectra’s cloud, so we have things serviced in the cloud. We...

Oct 2022
||
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Director

Relationship

Sectra is definitely happy to have conversations with us about whether we like their deployments and...

Oct 2022
||
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Director

ROI / Cost

Sectra is not the cheapest vendor in our region. Their product is definitely at the high end of...

Oct 2022
||
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Director

Relationship

The vendor’s monitoring is pretty good. They often tell us there is a problem before we notice there...

Oct 2022
||
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Interfacing and Integration

Sectra PACS' strengths are the ease of use and the integration with our hospital system. We also...

Oct 2022
||
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Analyst/Coordinator

Implementation and Training

Sectra did a good job with the project management of the implementation. They have good support and...

Oct 2022
||
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Manager

Functionality and Upgrades

We can change a lot of the settings by ourselves. Sectra gives us control of the product that we are...

Oct 2022
||
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Manager

Future Outlook

The vendor has a clear road map of what they are working on. They share it with us as a customer.

Oct 2022
||
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Manager

Future Outlook

We are very happy with Sectra as a vendor for our PACS. They keep improving and listen to my opinion...

Oct 2022
||
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Manager

Service and Support

We had some troubles with Sectra's customer service. The waiting time for tickets to be picked up...

Oct 2022
||
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Analyst/Coordinator

Service and Support

Sectra could improve the amount of adjustment, especially in terms of their support.

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

The product's strengths are the hyperlinking functionality, structured reporting, and lesion...

Oct 2022
||
(0)
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Physician

Interfacing and Integration

The product could have better speech recognition or work better with other operating systems. I...

Oct 2022
||
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VP/Other Executive

Functionality and Upgrades

I would like to see Sectra add a subaction function to the product.

Oct 2022
||
(0)
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Manager

Implementation and Training

We did not have an escalation procedure during the implementation or maintenance period. The support...

Oct 2022
||
(0)
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Manager

Implementation and Training

It would be very helpful if Sectra would send out videos about newly released functionality and...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

The biggest opportunity for Sectra to improve is in the world of integration. We would love to see...

Oct 2022
||
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Manager

Functionality and Upgrades

Sectra PACS is a strong, reliable, and safe tool. Our team has found it very easy to use.

Oct 2022
||
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Manager

Functionality and Upgrades

We have made the transition from RIS-based reporting to PACS-based reporting, and that transition...

Oct 2022
||
(0)
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Manager

ROI / Cost

With PACS-based reporting or the implementation of a particular module, the price is the price....

Oct 2022
||
(0)
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Director

Relationship

We don't have any complaints about Sectra or their product. The vendor resolves our issues in a...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Sectra PACS is an easy-to-use platform. Its functionality has improved with the vendor's last few...

Oct 2022
||
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Manager

Technology

We did a refresh of the hardware infrastructure, and now that the refresh is in place, the system...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

There is a part of neuroradiology that is concerned with brain perfusion scans, and that work is...

Oct 2022
||
(0)
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Manager

Implementation and Training

The training has been difficult. The training has to be delivered remotely, and the quality is gone...

Oct 2022
||
(0)
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Manager

Other Observations & Comments

The product is very configurable if someone knows what they are doing, but if someone doesn’t know...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

There are a lot of AI initiatives going on in our facility, and those have been very straightforward...

Oct 2022
||
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Manager

Service and Support

The quality of Sectra’s support has dropped off a bit because Sectra is short on staff. Urgent...

Oct 2022
||
(0)
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Manager

Relationship

At all levels, I find the executives very approachable. That is a result of having known Sectra’s...

Oct 2022
||
(0)
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Manager

Relationship

I think I need a lot more familiarity with the new aspects of the product. Those aspects are mainly...

Oct 2022
||
(0)
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Manager

Service and Support

If Sectra is somewhat underresourced, that does concern me because I have always been a big fan and...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

One of the product's strengths is reliability. Ease of use is one of the things that I like the most...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The biggest opportunity to improve the product is to offer the ability to archive clinical files....

Oct 2022
||
(0)
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Manager

Other Observations & Comments

I have worked with Sectra during all the years we have had their system, and I think their greatest...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Sectra PACS is so easy to use compared to other systems.

Oct 2022
||
(0)
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Manager

Interfacing and Integration

As things are now, we work administratively in one system while our doctors and nurses do their work...

Oct 2022
||
(0)
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Manager

Implementation and Training

In the beginning, application specialists trained us, and we would like to get that training model...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Sectra needs to add more opportunities to build worklists, filters, and notifications.

Oct 2022
||
(0)
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Physician

Other Observations & Comments

The functionality of the program is the vendor's biggest strength and what I like most about the...

Oct 2022
||
(0)
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Manager

Technology

The biggest strengths of Sectra are that they are technologically ahead and good at stability and...

Oct 2022
||
(0)
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Manager

Lessons Learned

If there are customer requests that could possibly be included in the product's next version, Sectra...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

One enhancement that I would love to see would be the ability to remotely access Sectra PACS.

Oct 2022
||
(0)
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Director

Service and Support

Sectra PACS is easy to use. We don't have to reach out to the vendor for help very often, but when...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Sectra's competence and commercial strength are their positives. We like how intuitive the product is....

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Compared with the vendor's main competitors, Sectra does not have a web interface that works with...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Sectra's expertise, assistance, availability, and transfer of information are strengths. Sectra PACS...

Oct 2022
||
(0)
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Manager

Technology

We would like to see a full web interface implementation in HTML5 that is usable with all browsers...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

A big strength of the product is that it is very stable. Most instances of downtime are due to our...

Oct 2022
||
(0)
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Manager

Service and Support

Unfortunately, as Sectra is growing in our area, they are suffering from growing pains with their...

Oct 2022
||
(0)
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Manager

Relationship

I recently did not have a positive experience with Sectra for the first time when doing a data...

Oct 2022
||
(0)
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Manager

Service and Support

The biggest strengths of the vendor include their customer success program. It has been a great...

Oct 2022
||
(0)
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Physician

ROI / Cost

The product is not so expensive, and the vendor doesn’t charge for every little thing. They even do...

Oct 2022
||
(0)
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Physician

Implementation and Training

The training is good because we can call the vendor. We can even call them at night, and they just...

Oct 2022
||
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Physician

Service and Support

We don’t get support directly from Sectra, and we don’t meet with Sectra. We get our support and...

Oct 2022
||
(0)
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Physician

Future Outlook

The vendor upgrades their platform, and in terms of service, they help us with the new things they...

Oct 2022
||
(0)
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Physician

Service and Support

The vendor comes up with new ideas for their product. And if I have an idea, they try to implement...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Things have been going very well with Sectra. I am always very positive about our experiences with...

Oct 2022
||
(0)
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Manager

Relationship

We have a collaborative relationship with the vendor, and we don't often have influence over what a...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

The vendor developed a functionality around implant masking. They developed that functionality...

Oct 2022
||
(0)
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Manager

Relationship

We have an account manager, and we have a dialogue with that person as needed. We have service...

Oct 2022
||
(0)
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Physician

ROI / Cost

I don't have anything negative to say about Sectra. The vendor updates the product regularly, and we...

Oct 2022
||
(0)
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Director

Other Observations & Comments

Sectra is good at what they do, and they are also good at charging for things. They are not...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Sectra’s main strengths are that they are reliable and intuitive. Using their system is a good way...

Oct 2022
||
(0)
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Director

Service and Support

We had a problem with lagging with some of the modules, but the vendor gave us quite a bit of help...

Oct 2022
||
(0)
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Manager

Relationship

Sectra's strengths are good collaboration and a focus on long-term relationships.

Oct 2022
||
(0)
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Manager

Service and Support

Sectra could improve some things because sometimes we wait a long time for local configurations and...

Oct 2022
||
(0)
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Manager

Relationship

The thing I like the most about Sectra is that they have a saturated presence in Sweden, so I can...

Oct 2022
||
(0)
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Manager

Technology

We would like to see Sectra improve the workflows for a research environment. We also need better...

Oct 2022
||
(0)
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Manager

Lessons Learned

A lot of our training was remote, but that was not the big issue. That worked fine. But Sectra had...

Oct 2022
||
(0)
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Manager

Service and Support

Sectra does not have the quickest response time with support matters. We must go into the web portal...

Oct 2022
||
(0)
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Manager

Technology

We had a big transformation going to a cloud environment, and we had a lot of discussions about...

Oct 2022
||
(0)
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Manager

Relationship

Sectra is a big organization that can handle challenges as they appear. There are also many...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

The product is easy for clinicians to use. It gives them a good view of the patients' examinations.

Oct 2022
||
(0)
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Manager

Relationship

We regularly meet with our contacts from the vendor, so it is easy for us to suggest improvements....

Oct 2022
||
(0)
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Manager

Lessons Learned

We recently started to get better follow-ups from Sectra on challenging cases. When we have...

Oct 2022
||
(0)
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Manager

Service and Support

The vendor's strengths are their personable service and their support. The system is intuitive and...

Oct 2022
||
(0)
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Manager

Relationship

The vendor has stopped visiting and talking with all their customers, although I am sure the vendor...

Oct 2022
||
(0)
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Manager

Service and Support

Sectra's biggest strengths are customer service and the product. I like the product's ease of use....

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

It does take us time to learn the ins and outs of the system. Display protocols are difficult to...

Oct 2022
||
(0)
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CIO

Functionality and Upgrades

We like the vendor and how they have developed the product.

Oct 2022
||
(0)
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Director

Relationship

One of the vendor's strengths is reliability.

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The PACS is a robust product with precise rules that protect our end users.

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Sectra could focus some of their development effort on improving their teleradiology management system....

Oct 2022
||
(0)
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Director

Technology

One of the things Sectra needs to focus on is evolving the product in parallel with patient safety...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Sectra needs to provide more tools at the management level for accessing information from the PACS,...

Oct 2022
||
(0)
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Director

Relationship

Sectra works very hard to have a good relationship with their clients. They search for the best...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Sectra PACS is end-user friendly. It also has good documentation functionality for system...

Oct 2022
||
(0)
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Manager

Interfacing and Integration

Sectra has a nice integration and development team that is focused on our domestic market and the...

Oct 2022
||
(0)
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Manager

Service and Support

We have a problem with the vendor’s licensing that applies to nearly all the vendor’s improvements...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

We like to consider ourselves at the forefront of hospital-wide imaging and media handling, yet some...

Oct 2022
||
(0)
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Manager

Service and Support

Like most customers, we have an SLA agreement for incidents and larger problems, but when we have...

Oct 2022
||
(0)
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CEO/President

Relationship

I like Sectra's availability and professionalism.

Oct 2022
||
(0)
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CEO/President

Interfacing and Integration

I like the product's availability rate, smoothness, ability to manage high-intensity flow, and...

Oct 2022
||
(0)
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CEO/President

Functionality and Upgrades

Sectra could improve the product by offering even more post-processing things, such as brain diffusion....

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

The product's strengths are ergonomics and reliability.

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

The vendor could improve the MRI image fusion capability.

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

Some of Sectra's strengths have to do with safety, customer relationships, follow-up, and the...

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

The product could be improved with more advanced tools.

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

Sectra could improve the customer experience by finding trade-offs between security and...

Oct 2022
||
(0)
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Physician

Technology

The vendor's biggest opportunity for improvement involves solving problems that arise over time and...

Oct 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Sectra PACS is a mature product. I like the