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SR Health Platform (Mostly Ambulatory) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The reason I would not give the system a high rating for supporting our integration goals is the...
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Manager
Functionality and Upgrades
Right now, the system is meeting my ultimate needs. If we weren't in the middle of COVID-19 and some...
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Manager
Lessons Learned
I would not give the vendor a very high rating for ongoing support. That goes back to the length of...
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Manager
Relationship
The vendor has very poor executive involvement. I can't get to anybody within the company, and I...
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Manager
Functionality and Upgrades
We have had SR Health Platform for a couple of years. It sends out our regular reminders to...
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Manager
Future Outlook
The system is definitely not part of our long-term plan. We just haven't found a replacement. We...
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Manager
Future Outlook
If the decision were up to me, I would not purchase the system again because it lacks real-time...
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Manager
Implementation and Training
When I started working with my practice, I got as much training as I could from the person who was...
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Manager
Functionality and Upgrades
The system is available and is wonderful to use, but I can also do the things it does within another...
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Manager
Lessons Learned
I might be likely to recommend SR Health Platform depending on the needs of the person. If someone...
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Manager
Service and Support
We are fed up with the vendor. The main reason is their customer service and support. We had open...
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Manager
Functionality and Upgrades
We used other services from the vendor that went downhill quickly. Because of the pandemic, we...
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Manager
Relationship
At the end of the day, we just did not have a good business relationship with the vendor. We...
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Manager
Service and Support
We have been trying to reach out to the vendor to terminate our contract, and they aren't...
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Manager
Interfacing and Integration
As long as the product was working, it was great. I didn't have to do any self-training to figure...
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Manager
Implementation and Training
The implementation was a long time ago. There were no issues. The implementation was phenomenal. We...
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Manager
Implementation and Training
We had to do the training through the vendor's website, and it wasn't user friendly. We worked with...
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Manager
Other Observations & Comments
If I had a call with the vendor's president, I would be very honest and forthright. The president...
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Manager
Other Observations & Comments
We may eventually change to an EHR, and that may involve moving away from the Solutionreach product.
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Manager
Functionality and Upgrades
We need to take the time to get fully trained; however, we find the solution to be very helpful. We...
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Manager
Functionality and Upgrades
The product is just amazing. It allows us to communicate back and forth to patients super quickly...
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Manager
Service and Support
Getting ahold of the vendor’s people when we have an issue is hard. Once we do get ahold of...
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Manager
Implementation and Training
The vendor hasn’t delivered any new technology recently. A while back, we added a couple of new...
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Manager
Implementation and Training
We haven't done any training with SR Health in years. If there is a new component that has been...
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Manager
Functionality and Upgrades
I like that I can look at each patient and see exactly what notifications have been sent. Everything...
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Manager
Functionality and Upgrades
It would be nice to see SR Health Platform be a little more user friendly for messages based on...
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Manager
Service and Support
I don't remember the last time there was an upgrade. If the vendor has rolled something out, I am...
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COO
Service and Support
Solutionreach's platform is low cost, but the customer service is not great. Sometimes there are...
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COO
Functionality and Upgrades
The great thing about Solutionreach is the appointment reminders and the very basic services at a...
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COO
Functionality and Upgrades
Solutionreach does some things really well and other things really poorly. Their appointment...
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Manager
Service and Support
In terms of the COVID-19 crisis, the vendor has supported us by being flexible in sending out...
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Manager
Functionality and Upgrades
The system isn’t customizable to the extent that we want it to be. For virtual visits, we are unable...
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Manager
Implementation and Training
The vendor has some really good online training available. We can look things up and get answers....
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Manager
Functionality and Upgrades
The system has some capabilities that we talked about in terms of working as promoted, such as the...
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Manager
Other Observations & Comments
The system is a revenue and patient-communication system, but it doesn’t communicate back to our...
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Manager
Functionality and Upgrades
The current functionality isn’t meeting our needs as much as it used to because of the telehealth...
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Manager
Service and Support
In terms of the vendor’s support, we have really long hold times when we are on the phone with the...
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Manager
Relationship
The vendor executives are pretty supportive. They recognize the platforms that we request. The...
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Manager
Functionality and Upgrades
The system does well in terms of driving tangible outcomes. I can really see a difference in our...
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Manager
Functionality and Upgrades
The patients appreciate the ability to text and ask a question. With the system, we have noticed a...
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Manager
Functionality and Upgrades
Our patients can review our clinic through the system. We can set criteria on how often patients get...
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Manager
ROI / Cost (care and feeding)
The system is very affordable. My likelihood to recommend it is very high. The vendor isn’t perfect,...
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Manager
Relationship
The vendor has come darn close to keeping all of their promises. They absolutely keep their promises...
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CEO/President
Win/Loss - Why they were selected (by current clients)
Solutionreach has really helped us during the COVID-19 crisis. We had them for a while, and then...
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CEO/President
Service and Support
It is hard to get in touch with Solutionreach’s support when we have an issue. I needed the support...
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Manager
Functionality and Upgrades
We aren't using SR Health Platform at the moment. We have that paused because all of the automatic...
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Manager
Functionality and Upgrades
I would probably tell someone who asked me about Solutionreach to go with a different vendor that...
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Manager
Other Observations & Comments
One of the reasons we went with Solutionreach was because they didn't promise things that they...
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Manager
Implementation and Training
The initial and ongoing training with Solutionreach has been really good. The vendor is always up to...
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Manager
Functionality and Upgrades
There are some things about the system that are really annoying. It doesn't detect the language of...
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Director
Relationship
SR Health Platform has been good about getting into different platforms to send out newsletters to...
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Director
Other Observations & Comments
My future goals tie into telehealth and being able to do more with that. With my specialty, I would...
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Director
Functionality and Upgrades
We have an old population, and the patients don't understand how to get into SR Health Platform....
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Director
Service and Support
We had some issues, and the vendor fixed them in a day. The issues were worked out really quickly,...
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Director
Other Observations & Comments
I have never really had any interaction with any of the vendor's executives. I really don't know...
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Director
Functionality and Upgrades
I would recommend the system because it frees up my front-office employees so that they don't have...
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Analyst/Coordinator
Functionality and Upgrades
The vendor releases some helpful updates as well as good tips on how to use the system. We can...
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Analyst/Coordinator
Functionality and Upgrades
We sometimes have an issue with notifications sent out to patients. The system doesn't send out...
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Manager
Functionality and Upgrades
Things are going okay with Solutionreach. There are a few glitches in the system, such as the...
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Manager
ROI / Cost (care and feeding)
We basically have had no ongoing training from Solutionreach, but that is more our fault than their...
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Manager
Sales and Contracting
Solutionreach keeps all of their promises without any problems. Their product comes as advertised....
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Manager
Functionality and Upgrades
There are some things the vendor could do better with implementations and upgrades. Sometimes the...
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Manager
Interfacing and Integration
Solutionreach supports us with integration and interoperability really well. I don’t have any...
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Manager
Service and Support
When we have an issue, we sometimes have to do a live chat with Solutionreach's support online, but...
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Manager
Relationship
Solutionreach is very proactive. I hear from the vendor's executives all the time. I would...
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Manager
Other Observations & Comments
The vendor does well with contacting our patients, and they do excellent reminders, aside from when...
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Manager
ROI / Cost (care and feeding)
With Solutionreach, we most definitely get our money’s worth. There are times when I have to call...
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Manager
Relationship
Solutionreach's solution is excellent. The product works well, and the vendor gives us updates. The...
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CTO
Technology
We put in Solutionreach's system, which is a reminder system with texting. We replaced our previous...
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CTO
ROI / Cost (care and feeding)
The system is very inexpensive. We don't see Solutionreach's system as the be-all and end-all, but...
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CTO
Functionality and Upgrades
Solutionreach has some growing to do because their system is little. The system has cool technology...
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CTO
Other Observations & Comments
The vendor has some ambitious things going on. They are looking at using Google's tools for phone...
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Manager
Future Outlook
Solutionreach is not part of our long-term plans. I don't have a date for when we are moving, but my...
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Manager
Other Observations & Comments
I am able to see the reports. I can see how many phone calls have been made with the Solutionreach...
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Manager
Functionality and Upgrades
I am not completely dissatisfied with the system; I just wish it had more addresses available. I see...
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Manager
ROI / Cost (care and feeding)
The Solutionreach product functions well for the services we receive. The biggest drawback is the...
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Manager
ROI / Cost (care and feeding)
We work with multiple locations, and Solutionreach wants to charge us an additional fee per...
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Manager
Interfacing and Integration
Solutionreach's system integrates with one of our other systems to pull in appointments, but there...
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Manager
Interfacing and Integration
The Solutionreach system makes it easy for patients to get reminders through text messages and phone...
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Manager
Other Observations & Comments
We have to go through numerous steps before we can actually talk to a phone support person. I get...
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Manager
Implementation and Training
Solutionreach's system has very little control over our integration goals; it is more present on the...
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Manager
Functionality and Upgrades
The Solutionreach system is very good. It is super simple, straightforward, and easy to use.
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Manager
Technology
Solutionreach is very forward thinking. They are trying to come up with different products and...
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Manager
Relationship
We had a little snafu with Solutionreach where we lost some of the services that we had. The service...
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Manager
Functionality and Upgrades
In terms of driving tangible outcomes, I rate Solutionreach's system very highly. It has made a big...
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