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SR Health Platform (Mostly Ambulatory) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The system is not all horrible because it is decent in terms of user friendliness.
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Manager
The system could not integrate with our primary system. We had to do manual syncing. That was a...
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Manager
SR Health grew, and they grew for a reason. But they didn’t manage their growth correctly because...
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CTO
I meet with the SR Health executives quite often. They are a good crew. They are really trying to do...
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CTO
The vendor moves so fast and so light in their implementations that it seems like they haven't...
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CTO
SR Health provides a powerful patient communication platform, and that has been very valuable. The...
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CTO
When we first bumped into SR Health, their product just offered a standard API environment with JSON...
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CIO
Our overall experience has been very good. The vendor is extremely flexible in pricing and...
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Manager
In the beginning, things were great because we had a designated representative for our office. Our...
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Manager
In general, the product is nice. The vendor has done a lot of updates recently, especially through...
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Analyst/Coordinator
We have looked into other systems, but we have stuck with SR Health Platform because it seems to be...
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Analyst/Coordinator
The vendor nickel-and-dimes for every separate product and every added feature. They originally...
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Analyst/Coordinator
For end users, the product is simple to use. Appointment reminders go out automatically; staff...
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Analyst/Coordinator
We use SR Health Platform for our appointment reminders, and we also use some of the features we...
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Analyst/Coordinator
SR Health Platform is efficient and automated, but we don't get a lot of support. The vendor doesn't...
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Manager
Our end users find the system pretty easy to use. Some of the messages are a little hard to configure....
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Manager
The vendor could improve their training by doing more follow-up with their customer service representatives....
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Manager
We have had some problems with the tool synching daily. If we can make sure that the issues are...
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Manager
I don’t think we would have gotten through the COVID-19 crisis without SR Health because we were...
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Manager
If our enterprise vendor introduced a text system into their patient portal, we would probably drop...
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Manager
SR Health does a lot of bundling. If we add one service, they might go down on another service so...
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Manager
If I have an issue with something not working, I will log a case or call or try to do a chat, and...
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Manager
We can use the platform to determine which patients we want to contact. We can reach out via text or...
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Manager
SR Health Platform almost works better than the vendor told us it did. There were features we didn't...
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Director
We plan to continue with the vendor in different ways. They are making an effort to integrate...
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Director
There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...
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Director
There are still areas where we continue to need help. The vendor just hasn't gotten to improving...
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Director
The vendor's support is incredible. The support people are always available and transparent about...
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Director
I have met some of the executives, and we have had a few phone calls with them. The executives...
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Manager
Before COVID-19, I thought very highly of the vendor, but my opinion of them has really dropped. We...
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Director
The vendor has done a great job of being available to us. They are willing to help with anything...
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VP/Other Executive
We really haven't had to reach out to the vendor during the COVID-19 pandemic, but they have reached...
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VP/Other Executive
The implementation went really well. We had a really good account executive at the time, and that...
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Manager
There might be things that we are not using that are upgrades to the vendor, but we have not noticed...
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Manager
When we have issues with our newsletters, we have to put in a service ticket and wait two to four...
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Manager
I have never been contacted by anyone other than just the SR Health customer service person. In the...
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Manager
I don't know whether I would purchase the platform again. Our EMR vendor started offering the same...
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Director
We have definitely received our money's worth. We just pay a global fee, and there are no additional...
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Manager
I don't like that SR Health has different products that we have to pay for. I wish SR Health would...
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Director
Solutionreach exceeds our expectations. The support people from Solutionreach are very quick. If...
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Director
The most significant outcome with Solutionreach would be our drop in no-show rates. We have been...
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Director
Solutionreach’s system has instructions that go along with the appointment reminders, but the number...
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Director
A few years ago, we tried the platform for appointment reminders within our EMR, and we weren't...
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Director
The training we get from Solutionreach is great. They have made themselves available so many times....
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Director
We would love to see SR Health Platform integrate more with our EMR rather than just pull the...
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Director
We haven't really had to involve any executive-level individuals from Solutionreach. They solve...
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Director
Solutionreach has a lot of great features to help us reach our patients quickly; they even have...
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VP/Other Executive
We use the system as a communication platform for marketing, outreaches, newsletters, and text messages....
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VP/Other Executive
The vendor's training was very comprehensive. I wasn't hands on in using the system, but the team...
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VP/Other Executive
Our internal systems were not as interoperable as we would have liked, but the vendor made things...
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VP/Other Executive
The system is easy to use. Because the patients receive our text messages, the patients show up to...
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VP/Other Executive
The vendor's support people are very responsive and are always there day and night. We can call...
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VP/Other Executive
I would tell others looking at the platform that it is very modern and comprehensive and has a lot...
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CEO/President
If we could get SR Health Platform to work a little bit better, it would possibly be part of our...
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CEO/President
I have been frustrated trying to get the system to work the way I want it to. At the same time, I...
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CEO/President
The monthly charge is what we agreed to. The vendor has been fair in their charging; there are no surprises....
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Manager
The reason I would not give the system a high rating for supporting our integration goals is the...
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Manager
The vendor has very poor executive involvement. I can't get to anybody within the company, and I...
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Manager
We have had SR Health Platform for a couple of years. It sends out our regular reminders to...
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Manager
The system is definitely not part of our long-term plan. The main reason we want to replace the...
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Manager
When I started working with my practice, I got as much training as I could from the person who was...
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Manager
The system is available and is wonderful to use, but I can also do the things it does within another...
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Manager
I would give the vendor a low rating for being proactive. They never send out anything or reach out...
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Manager
We are fed up with the vendor. The main reason is their customer service and support. We had open...
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Manager
We used other services from the vendor that went downhill quickly. Because of the pandemic, we...
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Manager
At the end of the day, we just did not have a good business relationship with the vendor. We...
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Manager
We have been trying to reach out to the vendor to terminate our contract, and they aren't...
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Manager
As long as the product was working, it was great. I didn't have to do any self-training to figure...
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Manager
The implementation was a long time ago. There were no issues. The implementation was phenomenal. We...
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Manager
We had to do the training through the vendor's website, and it wasn't user friendly. We worked with...
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Manager
If I had a call with the vendor's president, I would be very honest and forthright. The president...
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Manager
We may eventually change to an EHR, and that may involve moving away from the Solutionreach product.
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Manager
We need to take the time to get fully trained; however, we find the solution to be very helpful. We...
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Manager
The product is just amazing. It allows us to communicate back and forth to patients super quickly...
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Manager
Getting ahold of the vendor’s people when we have an issue is hard. Once we do get ahold of...
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Manager
The vendor hasn’t delivered any new technology recently. A while back, we added a couple of new...
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Manager
We haven't done any training with SR Health in years. If there is a new component that has been...
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Manager
I like that I can look at each patient and see exactly what notifications have been sent. Everything...
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Manager
It would be nice to see SR Health Platform be a little more user friendly for messages based on...
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Manager
I don't remember the last time there was an upgrade. If the vendor has rolled something out, I am...
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COO
Solutionreach's platform is low cost, but the customer service is not great. Sometimes there are...
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COO
The great thing about Solutionreach is the appointment reminders and the very basic services at a...
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COO
Solutionreach does some things really well and other things really poorly. Their appointment...
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Manager
In terms of the COVID-19 crisis, the vendor has supported us by being flexible in sending out...
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Manager
The system isn’t customizable to the extent that we want it to be. For virtual visits, we are unable...
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Manager
The vendor has some really good online training available. We can look things up and get answers....
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Manager
The system has some capabilities that we talked about in terms of working as promoted, such as the...
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Manager
The system is a revenue and patient-communication system, but it doesn’t communicate back to our...
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Manager
The current functionality isn’t meeting our needs as much as it used to because of the telehealth...
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Manager
In terms of the vendor’s support, we have really long hold times when we are on the phone with the...
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Manager
The vendor executives are pretty supportive. They recognize the platforms that we request. The...
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Manager
The system does well in terms of driving tangible outcomes. I can really see a difference in our...
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Manager
The patients appreciate the ability to text and ask a question. With the system, we have noticed a...
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Manager
Our patients can review our clinic through the system. We can set criteria on how often patients get...
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Manager
The system is very affordable. My likelihood to recommend it is very high. The vendor isn’t perfect,...
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Manager
The vendor has come darn close to keeping all of their promises. They absolutely keep their promises...
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CEO/President
Solutionreach has really helped us during the COVID-19 crisis. We had them for a while, and then...
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CEO/President
It is hard to get in touch with Solutionreach’s support when we have an issue. I needed the support...
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Manager
We aren't using SR Health Platform at the moment. We have that paused because all of the automatic...
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Manager
I would probably tell someone who asked me about Solutionreach to go with a different vendor that...
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Manager
One of the reasons we went with Solutionreach was because they didn't promise things that they...
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Manager
The initial and ongoing training with Solutionreach has been really good. The vendor is always up to...
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Manager
There are some things about the system that are really annoying. It doesn't detect the language of...
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Director
SR Health Platform has been good about getting into different platforms to send out newsletters to...
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Director
My future goals tie into telehealth and being able to do more with that. With my specialty, I would...
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Director
We have an old population, and the patients don't understand how to get into SR Health Platform....
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Director
We had some issues, and the vendor fixed them in a day. The issues were worked out really quickly,...
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Director
I have never really had any interaction with any of the vendor's executives. I really don't know...
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Director
I would recommend the system because it frees up my front-office employees so that they don't have...
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Analyst/Coordinator
The vendor releases some helpful updates as well as good tips on how to use the system. We can...
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Analyst/Coordinator
We sometimes have an issue with notifications sent out to patients. The system doesn't send out...
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Manager
Things are going okay with Solutionreach. There are a few glitches in the system, such as the...
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Manager
We basically have had no ongoing training from Solutionreach, but that is more our fault than their...
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Manager
Solutionreach keeps all of their promises without any problems. Their product comes as advertised....
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Manager
There are some things the vendor could do better with implementations and upgrades. Sometimes the...
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Manager
Solutionreach supports us with integration and interoperability really well. I don’t have any...
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Manager
When we have an issue, we sometimes have to do a live chat with Solutionreach's support online, but...
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Manager
Solutionreach is very proactive. I hear from the vendor's executives all the time. I would...
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Manager
The vendor does well with contacting our patients, and they do excellent reminders, aside from when...
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Manager
With Solutionreach, we most definitely get our money’s worth. There are times when I have to call...
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Manager
Solutionreach's solution is excellent. The product works well, and the vendor gives us updates. The...
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