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SR Health Platform (Mostly Ambulatory) Comments
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KLAS Research Director - Adam Cherrington
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User Commentary

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Manager

The system is not all horrible because it is decent in terms of user friendliness.

Mar 2021
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Manager

The system could not integrate with our primary system. We had to do manual syncing. That was a...

Mar 2021
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Manager

SR Health grew, and they grew for a reason. But they didn’t manage their growth correctly because...

Mar 2021
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CTO

I meet with the SR Health executives quite often. They are a good crew. They are really trying to do...

Feb 2021
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CTO

The vendor moves so fast and so light in their implementations that it seems like they haven't...

Feb 2021
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CTO

SR Health provides a powerful patient communication platform, and that has been very valuable. The...

Feb 2021
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CTO

When we first bumped into SR Health, their product just offered a standard API environment with JSON...

Feb 2021
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CIO

Our overall experience has been very good. The vendor is extremely flexible in pricing and...

Feb 2021
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Manager

In the beginning, things were great because we had a designated representative for our office. Our...

Feb 2021
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Manager

In general, the product is nice. The vendor has done a lot of updates recently, especially through...

Feb 2021
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Analyst/Coordinator

We have looked into other systems, but we have stuck with SR Health Platform because it seems to be...

Feb 2021
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Analyst/Coordinator

The vendor nickel-and-dimes for every separate product and every added feature. They originally...

Feb 2021
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Analyst/Coordinator

For end users, the product is simple to use. Appointment reminders go out automatically; staff...

Feb 2021
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Analyst/Coordinator

We use SR Health Platform for our appointment reminders, and we also use some of the features we...

Feb 2021
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Analyst/Coordinator

SR Health Platform is efficient and automated, but we don't get a lot of support. The vendor doesn't...

Feb 2021
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Manager

Our end users find the system pretty easy to use. Some of the messages are a little hard to configure....

Jan 2021
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Manager

The vendor could improve their training by doing more follow-up with their customer service representatives....

Jan 2021
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Manager

We have had some problems with the tool synching daily. If we can make sure that the issues are...

Jan 2021
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Manager

I don’t think we would have gotten through the COVID-19 crisis without SR Health because we were...

Jan 2021
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Manager

If our enterprise vendor introduced a text system into their patient portal, we would probably drop...

Jan 2021
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Manager

SR Health does a lot of bundling. If we add one service, they might go down on another service so...

Jan 2021
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Manager

If I have an issue with something not working, I will log a case or call or try to do a chat, and...

Jan 2021
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Manager

We can use the platform to determine which patients we want to contact. We can reach out via text or...

Jan 2021
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Manager

SR Health Platform almost works better than the vendor told us it did. There were features we didn't...

Jan 2021
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Director

We plan to continue with the vendor in different ways. They are making an effort to integrate...

Dec 2020
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Director

There wasn't a lot of initial training, but I had standing meetings with the vendor. I would give...

Dec 2020
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Director

There are still areas where we continue to need help. The vendor just hasn't gotten to improving...

Dec 2020
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Director

The vendor's support is incredible. The support people are always available and transparent about...

Dec 2020
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Director

I have met some of the executives, and we have had a few phone calls with them. The executives...

Dec 2020
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Manager

Before COVID-19, I thought very highly of the vendor, but my opinion of them has really dropped. We...

Dec 2020
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Director

The vendor has done a great job of being available to us. They are willing to help with anything...

Dec 2020
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VP/Other Executive

We really haven't had to reach out to the vendor during the COVID-19 pandemic, but they have reached...

Dec 2020
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VP/Other Executive

The implementation went really well. We had a really good account executive at the time, and that...

Dec 2020
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Manager

There might be things that we are not using that are upgrades to the vendor, but we have not noticed...

Dec 2020
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Manager

When we have issues with our newsletters, we have to put in a service ticket and wait two to four...

Dec 2020
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Manager

I have never been contacted by anyone other than just the SR Health customer service person. In the...

Dec 2020
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Manager

I don't know whether I would purchase the platform again. Our EMR vendor started offering the same...

Dec 2020
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Director

We have definitely received our money's worth. We just pay a global fee, and there are no additional...

Dec 2020
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Manager

I don't like that SR Health has different products that we have to pay for. I wish SR Health would...

Dec 2020
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Director

Solutionreach exceeds our expectations. The support people from Solutionreach are very quick. If...

Dec 2020
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Director

The most significant outcome with Solutionreach would be our drop in no-show rates. We have been...

Dec 2020
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Director

Solutionreach’s system has instructions that go along with the appointment reminders, but the number...

Dec 2020
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Director

A few years ago, we tried the platform for appointment reminders within our EMR, and we weren't...

Dec 2020
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Director

The training we get from Solutionreach is great. They have made themselves available so many times....

Dec 2020
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Director

We would love to see SR Health Platform integrate more with our EMR rather than just pull the...

Dec 2020
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Director

We haven't really had to involve any executive-level individuals from Solutionreach. They solve...

Dec 2020
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Director

Solutionreach has a lot of great features to help us reach our patients quickly; they even have...

Dec 2020
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VP/Other Executive

We use the system as a communication platform for marketing, outreaches, newsletters, and text messages....

Nov 2020
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VP/Other Executive

The vendor's training was very comprehensive. I wasn't hands on in using the system, but the team...

Nov 2020
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VP/Other Executive

Our internal systems were not as interoperable as we would have liked, but the vendor made things...

Nov 2020
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VP/Other Executive

The system is easy to use. Because the patients receive our text messages, the patients show up to...

Nov 2020
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VP/Other Executive

The vendor's support people are very responsive and are always there day and night. We can call...

Nov 2020
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VP/Other Executive

I would tell others looking at the platform that it is very modern and comprehensive and has a lot...

Nov 2020
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CEO/President

If we could get SR Health Platform to work a little bit better, it would possibly be part of our...

Oct 2020
(0)
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CEO/President

I have been frustrated trying to get the system to work the way I want it to. At the same time, I...

Oct 2020
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CEO/President

The monthly charge is what we agreed to. The vendor has been fair in their charging; there are no surprises....

Oct 2020
(0)
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Manager

The reason I would not give the system a high rating for supporting our integration goals is the...

Sep 2020
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Manager

The vendor has very poor executive involvement. I can't get to anybody within the company, and I...

Sep 2020
(0)
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Manager

We have had SR Health Platform for a couple of years. It sends out our regular reminders to...

Sep 2020
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Manager

The system is definitely not part of our long-term plan. The main reason we want to replace the...

Sep 2020
(0)
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Manager

When I started working with my practice, I got as much training as I could from the person who was...

Sep 2020
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Manager

The system is available and is wonderful to use, but I can also do the things it does within another...

Sep 2020
(0)
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Manager

I would give the vendor a low rating for being proactive. They never send out anything or reach out...

Sep 2020
(0)
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Manager

We are fed up with the vendor. The main reason is their customer service and support. We had open...

Sep 2020
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Manager

We used other services from the vendor that went downhill quickly. Because of the pandemic, we...

Sep 2020
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Manager

At the end of the day, we just did not have a good business relationship with the vendor. We...

Sep 2020
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Manager

We have been trying to reach out to the vendor to terminate our contract, and they aren't...

Sep 2020
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Manager

As long as the product was working, it was great. I didn't have to do any self-training to figure...

Sep 2020
(0)
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Manager

The implementation was a long time ago. There were no issues. The implementation was phenomenal. We...

Sep 2020
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Manager

We had to do the training through the vendor's website, and it wasn't user friendly. We worked with...

Sep 2020
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Manager

If I had a call with the vendor's president, I would be very honest and forthright. The president...

Sep 2020
(0)
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Manager

We may eventually change to an EHR, and that may involve moving away from the Solutionreach product.

Sep 2020
(0)
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Manager

We need to take the time to get fully trained; however, we find the solution to be very helpful. We...

Sep 2020
(0)
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Manager

The product is just amazing. It allows us to communicate back and forth to patients super quickly...

Sep 2020
(0)
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Manager

Getting ahold of the vendor’s people when we have an issue is hard. Once we do get ahold of...

Sep 2020
(0)
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Manager

The vendor hasn’t delivered any new technology recently. A while back, we added a couple of new...

Sep 2020
(0)
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Manager

We haven't done any training with SR Health in years. If there is a new component that has been...

Jul 2020
(0)
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Manager

I like that I can look at each patient and see exactly what notifications have been sent. Everything...

Jul 2020
(0)
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Manager

It would be nice to see SR Health Platform be a little more user friendly for messages based on...

Jul 2020
(0)
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Manager

I don't remember the last time there was an upgrade. If the vendor has rolled something out, I am...

Jul 2020
(0)
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COO

Solutionreach's platform is low cost, but the customer service is not great. Sometimes there are...

Jul 2020
(0)
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COO

The great thing about Solutionreach is the appointment reminders and the very basic services at a...

Jul 2020
(0)
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COO

Solutionreach does some things really well and other things really poorly. Their appointment...

Jul 2020
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Manager

In terms of the COVID-19 crisis, the vendor has supported us by being flexible in sending out...

Jun 2020
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Manager

The system isn’t customizable to the extent that we want it to be. For virtual visits, we are unable...

Jun 2020
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Manager

The vendor has some really good online training available. We can look things up and get answers....

Jun 2020
(0)
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Manager

The system has some capabilities that we talked about in terms of working as promoted, such as the...

Jun 2020
(0)
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Manager

The system is a revenue and patient-communication system, but it doesn’t communicate back to our...

Jun 2020
(0)
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Manager

The current functionality isn’t meeting our needs as much as it used to because of the telehealth...

Jun 2020
(0)
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Manager

In terms of the vendor’s support, we have really long hold times when we are on the phone with the...

Jun 2020
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Manager

The vendor executives are pretty supportive. They recognize the platforms that we request. The...

Jun 2020
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Manager

The system does well in terms of driving tangible outcomes. I can really see a difference in our...

Jun 2020
(0)
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Manager

The patients appreciate the ability to text and ask a question. With the system, we have noticed a...

Jun 2020
(0)
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Manager

Our patients can review our clinic through the system. We can set criteria on how often patients get...

Jun 2020
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Manager

The system is very affordable. My likelihood to recommend it is very high. The vendor isn’t perfect,...

Jun 2020
(0)
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Manager

The vendor has come darn close to keeping all of their promises. They absolutely keep their promises...

Jun 2020
(0)
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CEO/President

Solutionreach has really helped us during the COVID-19 crisis. We had them for a while, and then...

Jun 2020
(0)
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CEO/President

It is hard to get in touch with Solutionreach’s support when we have an issue. I needed the support...

Jun 2020
(0)
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Manager

We aren't using SR Health Platform at the moment. We have that paused because all of the automatic...

Jun 2020
(0)
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Manager

I would probably tell someone who asked me about Solutionreach to go with a different vendor that...

Jun 2020
(0)
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Manager

One of the reasons we went with Solutionreach was because they didn't promise things that they...

Jun 2020
(0)
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Manager

The initial and ongoing training with Solutionreach has been really good. The vendor is always up to...

Jun 2020
(0)
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Manager

There are some things about the system that are really annoying. It doesn't detect the language of...

Jun 2020
(0)
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Director

SR Health Platform has been good about getting into different platforms to send out newsletters to...

Jun 2020
(0)
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Director

My future goals tie into telehealth and being able to do more with that. With my specialty, I would...

Jun 2020
(0)
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Director

We have an old population, and the patients don't understand how to get into SR Health Platform....

Jun 2020
(0)
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Director

We had some issues, and the vendor fixed them in a day. The issues were worked out really quickly,...

Jun 2020
(0)
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Director

I have never really had any interaction with any of the vendor's executives. I really don't know...

Jun 2020
(0)
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Director

I would recommend the system because it frees up my front-office employees so that they don't have...

Jun 2020
(0)
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Analyst/Coordinator

The vendor releases some helpful updates as well as good tips on how to use the system. We can...

May 2020
(0)
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Analyst/Coordinator

We sometimes have an issue with notifications sent out to patients. The system doesn't send out...

May 2020
(0)
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Manager

Things are going okay with Solutionreach. There are a few glitches in the system, such as the...

Apr 2020
(0)
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Manager

We basically have had no ongoing training from Solutionreach, but that is more our fault than their...

Apr 2020
(0)
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Manager

Solutionreach keeps all of their promises without any problems. Their product comes as advertised....

Mar 2020
(0)
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Manager

There are some things the vendor could do better with implementations and upgrades. Sometimes the...

Mar 2020
(0)
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Manager

Solutionreach supports us with integration and interoperability really well. I don’t have any...

Mar 2020
(0)
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Manager

When we have an issue, we sometimes have to do a live chat with Solutionreach's support online, but...

Mar 2020
(0)
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Manager

Solutionreach is very proactive. I hear from the vendor's executives all the time. I would...

Mar 2020
(0)
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Manager

The vendor does well with contacting our patients, and they do excellent reminders, aside from when...

Mar 2020
(0)
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Manager

With Solutionreach, we most definitely get our money’s worth. There are times when I have to call...

Mar 2020
(0)
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Manager

Solutionreach's solution is excellent. The product works well, and the vendor gives us updates. The...

Mar 2020
(0)
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