SR Health Platform (Mostly Ambulatory) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 7:28:09 PM and Model.EvProductId = 86594

Commentary Summary

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Neither
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User Commentary

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Manager

Functionality and Upgrades

The reason I would not give the system a high rating for supporting our integration goals is the...

Sep 2020
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Manager

Functionality and Upgrades

Right now, the system is meeting my ultimate needs. If we weren't in the middle of COVID-19 and some...

Sep 2020
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Manager

Lessons Learned

I would not give the vendor a very high rating for ongoing support. That goes back to the length of...

Sep 2020
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Manager

Relationship

The vendor has very poor executive involvement. I can't get to anybody within the company, and I...

Sep 2020
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Manager

Functionality and Upgrades

We have had SR Health Platform for a couple of years. It sends out our regular reminders to...

Sep 2020
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Manager

Future Outlook

The system is definitely not part of our long-term plan. We just haven't found a replacement. We...

Sep 2020
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Manager

Future Outlook

If the decision were up to me, I would not purchase the system again because it lacks real-time...

Sep 2020
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Manager

Implementation and Training

When I started working with my practice, I got as much training as I could from the person who was...

Sep 2020
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Manager

Functionality and Upgrades

The system is available and is wonderful to use, but I can also do the things it does within another...

Sep 2020
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Manager

Lessons Learned

I might be likely to recommend SR Health Platform depending on the needs of the person. If someone...

Sep 2020
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Manager

Service and Support

We are fed up with the vendor. The main reason is their customer service and support. We had open...

Sep 2020
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Manager

Functionality and Upgrades

We used other services from the vendor that went downhill quickly. Because of the pandemic, we...

Sep 2020
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Manager

Relationship

At the end of the day, we just did not have a good business relationship with the vendor. We...

Sep 2020
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Manager

Service and Support

We have been trying to reach out to the vendor to terminate our contract, and they aren't...

Sep 2020
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Manager

Interfacing and Integration

As long as the product was working, it was great. I didn't have to do any self-training to figure...

Sep 2020
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Manager

Implementation and Training

The implementation was a long time ago. There were no issues. The implementation was phenomenal. We...

Sep 2020
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Manager

Implementation and Training

We had to do the training through the vendor's website, and it wasn't user friendly. We worked with...

Sep 2020
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Manager

Other Observations & Comments

If I had a call with the vendor's president, I would be very honest and forthright. The president...

Sep 2020
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Manager

Other Observations & Comments

We may eventually change to an EHR, and that may involve moving away from the Solutionreach product.

Sep 2020
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Manager

Functionality and Upgrades

We need to take the time to get fully trained; however, we find the solution to be very helpful. We...

Sep 2020
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Manager

Functionality and Upgrades

The product is just amazing. It allows us to communicate back and forth to patients super quickly...

Sep 2020
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Manager

Service and Support

Getting ahold of the vendor’s people when we have an issue is hard. Once we do get ahold of...

Sep 2020
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Manager

Implementation and Training

The vendor hasn’t delivered any new technology recently. A while back, we added a couple of new...

Sep 2020
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Manager

Implementation and Training

We haven't done any training with SR Health in years. If there is a new component that has been...

Jul 2020
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Manager

Functionality and Upgrades

I like that I can look at each patient and see exactly what notifications have been sent. Everything...

Jul 2020
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Manager

Functionality and Upgrades

It would be nice to see SR Health Platform be a little more user friendly for messages based on...

Jul 2020
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Manager

Service and Support

I don't remember the last time there was an upgrade. If the vendor has rolled something out, I am...

Jul 2020
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COO

Service and Support

Solutionreach's platform is low cost, but the customer service is not great. Sometimes there are...

Jul 2020
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COO

Functionality and Upgrades

The great thing about Solutionreach is the appointment reminders and the very basic services at a...

Jul 2020
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COO

Functionality and Upgrades

Solutionreach does some things really well and other things really poorly. Their appointment...

Jul 2020
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Manager

Service and Support

In terms of the COVID-19 crisis, the vendor has supported us by being flexible in sending out...

Jun 2020
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Manager

Functionality and Upgrades

The system isn’t customizable to the extent that we want it to be. For virtual visits, we are unable...

Jun 2020
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Manager

Implementation and Training

The vendor has some really good online training available. We can look things up and get answers....

Jun 2020
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Manager

Functionality and Upgrades

The system has some capabilities that we talked about in terms of working as promoted, such as the...

Jun 2020
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Manager

Other Observations & Comments

The system is a revenue and patient-communication system, but it doesn’t communicate back to our...

Jun 2020
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Manager

Functionality and Upgrades

The current functionality isn’t meeting our needs as much as it used to because of the telehealth...

Jun 2020
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Manager

Service and Support

In terms of the vendor’s support, we have really long hold times when we are on the phone with the...

Jun 2020
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Manager

Relationship

The vendor executives are pretty supportive. They recognize the platforms that we request. The...

Jun 2020
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Manager

Functionality and Upgrades

The system does well in terms of driving tangible outcomes. I can really see a difference in our...

Jun 2020
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Manager

Functionality and Upgrades

The patients appreciate the ability to text and ask a question. With the system, we have noticed a...

Jun 2020
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Manager

Functionality and Upgrades

Our patients can review our clinic through the system. We can set criteria on how often patients get...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The system is very affordable. My likelihood to recommend it is very high. The vendor isn’t perfect,...

Jun 2020
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Manager

Relationship

The vendor has come darn close to keeping all of their promises. They absolutely keep their promises...

Jun 2020
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CEO/President

Win/Loss - Why they were selected (by current clients)

Solutionreach has really helped us during the COVID-19 crisis. We had them for a while, and then...

Jun 2020
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CEO/President

Service and Support

It is hard to get in touch with Solutionreach’s support when we have an issue. I needed the support...

Jun 2020
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Manager

Functionality and Upgrades

We aren't using SR Health Platform at the moment. We have that paused because all of the automatic...

Jun 2020
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Manager

Functionality and Upgrades

I would probably tell someone who asked me about Solutionreach to go with a different vendor that...

Jun 2020
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Manager

Other Observations & Comments

One of the reasons we went with Solutionreach was because they didn't promise things that they...

Jun 2020
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Manager

Implementation and Training

The initial and ongoing training with Solutionreach has been really good. The vendor is always up to...

Jun 2020
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Manager

Functionality and Upgrades

There are some things about the system that are really annoying. It doesn't detect the language of...

Jun 2020
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Director

Relationship

SR Health Platform has been good about getting into different platforms to send out newsletters to...

Jun 2020
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Director

Other Observations & Comments

My future goals tie into telehealth and being able to do more with that. With my specialty, I would...

Jun 2020
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Director

Functionality and Upgrades

We have an old population, and the patients don't understand how to get into SR Health Platform....

Jun 2020
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Director

Service and Support

We had some issues, and the vendor fixed them in a day. The issues were worked out really quickly,...

Jun 2020
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Director

Other Observations & Comments

I have never really had any interaction with any of the vendor's executives. I really don't know...

Jun 2020
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Director

Functionality and Upgrades

I would recommend the system because it frees up my front-office employees so that they don't have...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor releases some helpful updates as well as good tips on how to use the system. We can...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We sometimes have an issue with notifications sent out to patients. The system doesn't send out...

May 2020
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Manager

Functionality and Upgrades

Things are going okay with Solutionreach. There are a few glitches in the system, such as the...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We basically have had no ongoing training from Solutionreach, but that is more our fault than their...

Apr 2020
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Manager

Sales and Contracting

Solutionreach keeps all of their promises without any problems. Their product comes as advertised....

Mar 2020
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Manager

Functionality and Upgrades

There are some things the vendor could do better with implementations and upgrades. Sometimes the...

Mar 2020
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Manager

Interfacing and Integration

Solutionreach supports us with integration and interoperability really well. I don’t have any...

Mar 2020
 Helpful

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Manager

Service and Support

When we have an issue, we sometimes have to do a live chat with Solutionreach's support online, but...

Mar 2020
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Manager

Relationship

Solutionreach is very proactive. I hear from the vendor's executives all the time. I would...

Mar 2020
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Manager

Other Observations & Comments

The vendor does well with contacting our patients, and they do excellent reminders, aside from when...

Mar 2020
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Manager

ROI / Cost (care and feeding)

With Solutionreach, we most definitely get our money’s worth. There are times when I have to call...

Mar 2020
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Manager

Relationship

Solutionreach's solution is excellent. The product works well, and the vendor gives us updates. The...

Mar 2020
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CTO

Technology

We put in Solutionreach's system, which is a reminder system with texting. We replaced our previous...

Feb 2020
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CTO

ROI / Cost (care and feeding)

The system is very inexpensive. We don't see Solutionreach's system as the be-all and end-all, but...

Feb 2020
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CTO

Functionality and Upgrades

Solutionreach has some growing to do because their system is little. The system has cool technology...

Feb 2020
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CTO

Other Observations & Comments

The vendor has some ambitious things going on. They are looking at using Google's tools for phone...

Feb 2020
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Manager

Future Outlook

Solutionreach is not part of our long-term plans. I don't have a date for when we are moving, but my...

Feb 2020
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Manager

Other Observations & Comments

I am able to see the reports. I can see how many phone calls have been made with the Solutionreach...

Feb 2020
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Manager

Functionality and Upgrades

I am not completely dissatisfied with the system; I just wish it had more addresses available. I see...

Feb 2020
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Manager

ROI / Cost (care and feeding)

The Solutionreach product functions well for the services we receive. The biggest drawback is the...

Feb 2020
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Manager

ROI / Cost (care and feeding)

We work with multiple locations, and Solutionreach wants to charge us an additional fee per...

Feb 2020
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Manager

Interfacing and Integration

Solutionreach's system integrates with one of our other systems to pull in appointments, but there...

Feb 2020
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Manager

Interfacing and Integration

The Solutionreach system makes it easy for patients to get reminders through text messages and phone...

Feb 2020
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Manager

Other Observations & Comments

We have to go through numerous steps before we can actually talk to a phone support person. I get...

Feb 2020
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Manager

Implementation and Training

Solutionreach's system has very little control over our integration goals; it is more present on the...

Feb 2020
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Manager

Functionality and Upgrades

The Solutionreach system is very good. It is super simple, straightforward, and easy to use.

Feb 2020
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Manager

Technology

Solutionreach is very forward thinking. They are trying to come up with different products and...

Feb 2020
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Manager

Relationship

We had a little snafu with Solutionreach where we lost some of the services that we had. The service...

Feb 2020
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Manager

Functionality and Upgrades

In terms of driving tangible outcomes, I rate Solutionreach's system very highly. It has made a big...

Feb 2020