BoxPicker Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:44:40 PM and Model.EvProductId = 2880

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User Commentary

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Manager

Future Outlook

We are moving away from the product because we haven't been satisfied with the performance of the...

Sep 2020
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Manager

Relationship

If the decision were up to me, I would not purchase the system again. The system, the company, and...

Sep 2020
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Manager

Implementation and Training

There hasn’t really been any ongoing training or support from Swisslog Healthcare. We do all our own...

Sep 2020
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Manager

Technology

The BoxPicker works when it works, but the product isn’t always working. Swisslog Healthcare does do...

Sep 2020
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Manager

Functionality and Upgrades

I would not give the product high marks for ease of use. Some of the ancillary functions, like...

Sep 2020
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Manager

Lessons Learned

There was quite a bit of turnover in the last year, so we went through a few technicians that we...

Sep 2020
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Manager

Relationship

The new service manager just took over. My experience has been very positive with this person, but...

Sep 2020
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Manager

Interfacing and Integration

In terms of hardware, the BoxPicker is working great. It is pretty well designed, but it could be...

Sep 2020
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Manager

Technology

When we initially went live, the hardest part was actually working and collaborating with Swisslog...

Sep 2020
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Manager

Service and Support

Having a good field service tech that knows how to service the machine is very important. We need to...

Sep 2020
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Manager

Technology

Because we have the basic module, we have minimal issues. However, our sister site also purchased...

Sep 2020
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Director

Implementation and Training

Swisslog Healthcare keeps their promises with the qualifier that we had more implementation...

Sep 2020
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Director

Implementation and Training

We had a few last-minute surprises during the implementation of the product where we really had to...

Sep 2020
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Director

Technology

Swisslog Healthcare was very engaged and helpful when we went through our RFP and chose which...

Sep 2020
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VP/Other Executive

Service and Support

The BoxPicker went live a while ago, and we have struggled to get routine maintenance, which we are...

Aug 2020
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VP/Other Executive

Technology

The decision to purchase the product was made before I came to the organization. I would never have...

Aug 2020
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VP/Other Executive

Relationship

The BoxPicker is a robot, and it works fine. Swisslog Healthcare has trouble with delivering,...

Aug 2020
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Manager

Functionality and Upgrades

We hardly have any issues with the BoxPicker. It is a solid robot that does the job. It is an...

Aug 2020
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VP/Other Executive

Relationship

We have several years left on our BoxPicker agreement, so I feel I have more time to figure the...

Aug 2020
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Director

Implementation and Training

The BoxPicker is a little more user friendly than the PillPick, but from a training perspective, I...

Aug 2020
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Director

Relationship

The on-site technical support is pretty good, but the vendor hasn't really been engaged at the...

Aug 2020
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Manager

Functionality and Upgrades

The BoxPicker helps us to track our inventory, outdate medication, and keep everything under...

Jul 2020
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Manager

Functionality and Upgrades

The machine is super cool and really good. The BoxPicker prevents people from accessing medications...

Jul 2020
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Manager

Service and Support

For the BoxPicker implementation, Swisslog Healthcare sent over a really good technician who helped...

Jul 2020
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Manager

Functionality and Upgrades

We have a unique situation, so a lot of people at Swisslog Healthcare are confused with their own...

Jul 2020
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Manager

Implementation and Training

The initial training was very good because it was performed by me. The training was good and very...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

There is one thing that I would prefer in the BoxPicker. As we scan medications, we are only...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The BoxPicker is a more reliable product than our other Swisslog Healthcare product. The BoxPicker...

Jul 2020
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Manager

Technology

I would buy the hardware again, but I have issues with the software. I don’t like the refrigerator...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I think we only get charged for the times when Swisslog Healthcare orders something really special...

Jul 2020
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Manager

Implementation and Training

Any ongoing training occurs at the department level. Swisslog Healthcare is really not involved with...

Jul 2020
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Manager

Functionality and Upgrades

The interface works pretty well. We can block messages when we need to. We receive messages.

Jul 2020
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Manager

Service and Support

The vendor’s ticketing process could be improved. We have had pockets of really good field service...

Jul 2020
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Manager

Functionality and Upgrades

Swisslog Healthcare's inventory management system doesn't have a high-level view of products and...

Jul 2020
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Manager

Relationship

Swisslog Healthcare's executives don't get involved at all unless we have to significantly escalate...

Jul 2020
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Manager

Service and Support

We didn't really have a reduction in vendor visits during COVID-19. Swisslog Healthcare was able to...

Jul 2020
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Manager

Service and Support

I would buy the hardware again; the software is where we have issues. I like the hardware. We have a...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We only get charged when Swisslog Healthcare orders something special that broke. For the most part,...

Jul 2020
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Manager

Implementation and Training

Any ongoing training occurs at the department level. Swisslog Healthcare really isn't involved with...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

Although we get called back relatively quickly, the vendor's customer service process and ticket...

Jul 2020
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Manager

Functionality and Upgrades

We have monthly maintenance for the product, which means that we do have downtime, but it is always...

Jul 2020
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Manager

Service and Support

The person that comes in to do the maintenance every month doesn't touch the software; that person...

Jul 2020
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Manager

Other Observations & Comments

The vendor's executives were initially more involved when we first got the product. One of the...

Jul 2020
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Manager

Functionality and Upgrades

We are totally getting our money's worth from the product. I am very satisfied. Our staff members...

Jul 2020
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Manager

Functionality and Upgrades

I would buy the product again. There are still a lot of issues here and there, but overall, I have...

Jul 2020
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Manager

Relationship

Swisslog Healthcare has kept their promises. Since the go-live, they have said yes to fixing any...

Jul 2020
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Manager

Other Observations & Comments

Having the product has been a total transformation in the pharmacy for us. It has reduced our...

Jul 2020
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Manager

Other Observations & Comments

After Swisslog Healthcare upgraded the monthly dispensing report, I went through each line item and...

Jul 2020
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Manager

Interfacing and Integration

I am very happy with the product and would highly recommend it to hospitals. The product is...

Jul 2020
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Director

Functionality and Upgrades

When the BoxPicker is working, it works well. I have had to escalate a couple of issues, and...

Jul 2020
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Director

Functionality and Upgrades

There are a couple of things that Swisslog Healthcare could do better. We have their refrigerator...

Jul 2020
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Director

ROI / Cost (care and feeding)

We will see whether Swisslog Healthcare releases software updates. Every time they come out with...

Jul 2020
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Director

Implementation and Training

I wish Swisslog Healthcare would produce online videos to help train people. Some people need...

Jul 2020
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Director

Service and Support

Support from Swisslog Healthcare is pretty good. However, sometimes I feel like the technicians that...

Jul 2020
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Director

Functionality and Upgrades

The best feature of the BoxPicker is the capacity. I have a lot of drugs in a very small footprint....

Jul 2020
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Director

Functionality and Upgrades

I like the security measures in place with the BoxPicker. We have a barcode scanner, and we are...

Jul 2020
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Manager

Future Outlook

Our satisfaction with the BoxPicker will go down a year from now. We are replacing one of the robots...

Jul 2020
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Manager

Relationship

I don’t think there is nickel-and-diming with Swisslog Healthcare. The biggest hurdle with Swisslog...

Jul 2020
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Manager

Functionality and Upgrades

With the BoxPicker, the hardware works very well. The software does not work as dependably. When I...

Jul 2020
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Director

Service and Support

My overall experience with Swisslog Healthcare has been good. They are pretty responsive. We have an...

Jun 2020
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Director

Implementation and Training

Swisslog Healthcare doesn’t do that great with implementations. They have got some changes to make...

Jun 2020
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Manager

Service and Support

Swisslog Healthcare has been able to continue the maintenance of the BoxPicker during the COVID-19...

Jun 2020
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Manager

Service and Support

Swisslog Healthcare keeps their promises but only when we give them reminders. Getting Swisslog...

Jun 2020
 Helpful

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Manager

Implementation and Training

There isn't really any ongoing training from Swisslog Healthcare. We have to figure things out for...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The hardware and actual machine do what they are supposed to do. The machine grinds away. There were...

Jun 2020
 Helpful

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Manager

Relationship

I haven't seen Swisslog Healthcare's service be proactive at all. I have also had zero visibility...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

We haven't had anyone from the vendor on-site during the COVID-19 crisis, but we haven't really...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

We haven't had any significant problems with the vendor. The vendor does seem to be transitioning,...

Jun 2020
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Manager

Technology

The system from Swisslog Healthcare does what it is supposed to do. There are really no upgrades to...

Jun 2020
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Manager

Functionality and Upgrades

When we were going to implement the BoxPicker at one of our other hospitals, the vendor said we...

Jun 2020
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Manager

Functionality and Upgrades

The new software is taking us two steps back in productivity. There are some foibles. We had certain...

Jun 2020
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Manager

Service and Support

Whenever we call into support, we never know whether our case is being worked on or whether the...

Jun 2020
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Manager

Relationship

The machine is fabulous. The support technician that visits us frequently is phenomenal. One time,...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Our software is not quite up to date with the changes that we need, so when we are trying to...

Jun 2020
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Analyst/Coordinator

Service and Support

In reaching out to the representative, we have not had a resolution for ongoing problems. I just...

Jun 2020
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Analyst/Coordinator

Service and Support

The service people who come to repair the machines for the technical portion have been pretty...

Jun 2020
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Analyst/Coordinator

Future Outlook

Part of our issues is the software is old. I am hoping the new software isn’t as bad. We haven’t had...

Jun 2020
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Manager

Interfacing and Integration

Swisslog Healthcare doesn't help us with achieving our integration goals simply because of the...

Jun 2020
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Manager

Functionality and Upgrades

Upgrades really haven’t happened. The vendor has done some things that we don’t see on the front end...

Apr 2020
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Manager

Service and Support

The vendor has kept their promises for everything that they said they would do. Getting the vendor...

Apr 2020
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Manager

Other Observations & Comments

We give the overall quality of the product a high rating. We wish we got a bigger BoxPicker because...

Apr 2020
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Manager

Functionality and Upgrades

I wish that the process of accessing the BoxPicker was more streamlined. Each user types in a...

Apr 2020
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Manager

Service and Support

Overall, we get good support from the vendor. Our service person helps us whenever we need help, and...

Apr 2020
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Physician

Functionality and Upgrades

The software’s ease of use is very high. The BoxPicker is great. It works, and we don’t have too...

Mar 2020