BoxPicker Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
What I like about the BoxPicker is that it is well designed and it just works. There are very few...
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Product
The only ding I would give the BoxPicker is the refrigerated option that has a metal gate that opens...
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Operations
Swisslog Healthcare does a lot of training whenever a product gets launched, but the ability to...
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Loyalty, Product
We have been trying to get Swisslog Healthcare to work with us and integrate things with the...
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Relationship
Swisslog Healthcare doesn’t do a good job of getting back to us in a timely manner. We submit...
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Relationship
We put in a software ticket recently, and we have already gotten an answer back. We were shocked...
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Relationship, Operations
Our project manager on the Swisslog Healthcare side was fantastic. They kept everybody on task and...
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Culture
With Swisslog Healthcare, we have to have a maintenance contract. There are a lot of moving parts...
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Relationship
The vendor is delivering what we need, but we would like more. We ask for things, and especially on...
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Relationship
We have no problems with the BoxPicker. It is excellent. The service representative who services the...
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Relationship
Swisslog Healthcare hasn't changed the BoxPicker in years. I wouldn’t recommend it to others. We had...
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Product
The BoxPicker met our needs when we went live, but now that we have grown, we have seen the...
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Product
Even though the system works very well, the product’s reporting features that can be extracted into...
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Relationship
It would be nice to have somebody assigned to our area to check in with us. We don't really have any...
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Operations
All of Swisslog Healthcare’s training was done up front. They have not provided any resources for...
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Product
The BoxPicker’s safety features are superior to any alternative product that I have seen. The...
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Product
The BoxPicker is a very efficient system. With manual pulling in other systems I have seen, I still...
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Product
The BoxPicker is pretty easy to use. The BoxPicker is designed to do one thing, so I can't imagine...
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Operations
The implementation for the BoxPicker was messy, but the upgrades have gone better. There is a...
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Operations
The initial training for the BoxPicker was okay. Honestly, not much ongoing training has been needed...
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Product
The BoxPicker doesn't really have any integration or interoperability functions. The BoxPicker is a...
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Value
The BoxPicker was insanely expensive, and there was a lot of time required for things up front. But...
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Product
The vendor talks about the BoxPicker being a very robust product, and it just breaks down a lot. It...
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Product
The BoxPicker breaks down a lot. It really meets our needs except for the fact that we need it to be...
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Relationship
When we call Swisslog Healthcare’s support people and can get ahold of our regular support person,...
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Culture, Loyalty
The way our contract worked with Swisslog Healthcare is that we bought the BoxPicker outright, and...
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Culture, Relationship
We received promises from Swisslog Healthcare about notifications and when they were going to take...
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Relationship
The main reason I would not repurchase the BoxPicker is that the support, at least in our region, is...
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Product
When everything is working, the BoxPicker is a great product. It does what it is supposed to do. It...
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Product
The issues that we run into are mainly hardware failures, and there can be issues related to the...
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Relationship
The biggest challenge is that the vendor’s support team does not meet expectations regarding their...
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Relationship
I suggest that Swisslog Healthcare have a more proactive approach to their customer relationships....
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Product
Since a recent hardware upgrade, things with the BoxPicker have been more stable than in recent years....
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Product
I would like to see new innovations to the BoxPicker. Other competitors or products in the market...
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Product
The BoxPicker functions well. The product’s biggest strength is that it has a pretty simple design,...
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Relationship, Product
When the BoxPicker does have issues, the alarms could be a bit more user friendly. We had an issue...
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Relationship, Product
The BoxPicker needs a little work in terms of the vendor’s vision and how the vendor wants the...
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Value
The vendor is relatively accepting of changes that don't incur additional charges.
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Loyalty, Relationship
We are looking to replace BoxPicker because of the age of the machine and cost. The other part is...
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Culture, Relationship
Swisslog Healthcare's product is working as intended, but we found issues in execution with Swisslog...
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Relationship, Product
We recently upgraded to a new operating system, and the BoxPicker has been slow since that upgrade....
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Relationship
Working with the BoxPicker takes a lot of tender loving care. We have to have people doing...
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Operations, Product
The BoxPicker looked promising, but when we went live, we were very close to calling it quits until...
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Relationship
Swisslog Healthcare has gone through a lot of leadership changes, and I just don't feel that they...
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Product
The BoxPicker is fairly easy to use. It is a well-made machine. It works as advertised for a...
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Culture, Operations
It is pretty frustrating when we sit with the trainers and they tell us how to do things; when we...
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Relationship, Operations
Swisslog Healthcare will say all the right things, but with regard to actually coming through and...
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Product
The BoxPicker gets a little finicky and annoying when the actual suckers on the machine aren't...
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Relationship
I really like the service technician, their team, and Swisslog Healthcare in general. They keep the...
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Loyalty
We are switching to another product. The BoxPicker is coming to the end of its life. Once past a...
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Relationship
Usually, we have to have a physical person come in. Swisslog Healthcare's people are very good. And...
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Value
The BoxPicker does what it is supposed to do. And it is not hard to use. We really received our...
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Product
One of the downsides is that the BoxPicker can be tricky to get medications out of because of the...
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Loyalty, Product
The biggest challenge we faced was the interoperability between the product and our other partners'...
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Product, Value
The BoxPicker is elegant and good looking. The product has significantly improved over time, but has...
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Relationship
The BoxPicker has been a good product, and Swisslog Healthcare has even made a few enhancements to...
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Operations
We would suggest that people who are implementing the solution take their time during the...
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Relationship, Operations
When it is upgrade time, Swisslog Healthcare makes sure we are successful. Early in our tenure with...
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Product
The biggest issue we have had with the BoxPicker has been on the refrigeration side. We have been...
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Product
Based on the BoxPicker's size and level of automation, it seems to be an efficient utilization of...
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Product
The BoxPicker has been fairly reliable. There is some wear and tear, but we love the BoxPicker when...
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Relationship
Swisslog Healthcare has gone through a lot of turnover lately, so finding the right person has been...
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Relationship
A part of the product's refrigeration has been unavailable, so a whole portion of the product has...
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Product
We do not feel that there are a lot of reports and data that we can take from the BoxPicker, and...
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Value
The product is less expensive, and to some degree, we get what we pay for with that.
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Operations
We got limited follow-up from Swisslog Healthcare during the implementation, and...
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Product
Generally speaking, the product fits into solutions well. We use a different vendor for our...
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Relationship
The biggest frustration we face with Swisslog Healthcare's phone support is that we feel we get...
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Product
We don’t have new technology from Swisslog Healthcare; they have not made any. When they update the...
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Product
I don’t want to say that the BoxPicker is simple, but it is user friendly. The first time someone...
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