BoxPicker
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
The BoxPicker actually has been more stable than other robots we have had. The BoxPicker has a lot...
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The software is a little bit outdated, so the processing speed and the workflow could be optimized,...
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In all our years, I don't think I have seen a trainer actually come on-site, view the processes, and...
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We made Swisslog Healthcare start a cadence of meetings. They didn't really initiate the meetings,...
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The system is reliable and doesn't break down much. But the software and the operations of the...
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The system stores the medications, so having some type of integrated inventory with remote stock or...
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Swisslog Healthcare has improved recently, and they have continued to reach out to us in order to...
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When we install the BoxPicker unit at a new organization, a new instance of the software has to be...
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The contracting process and the negotiations with Swisslog Healthcare went very smoothly. These...
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Over the many years that we have been using the Swisslog Healthcare products, we have only had one...
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Things are a little rocky when the BoxPicker breaks down. We have logged more life cycles with the...
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Using the BoxPicker is significantly slower than if just our technicians were picking the...
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The BoxPicker isn't as loud and noisy as the other machine we use. We are all grateful for that. The...
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Our support contact for the BoxPicker is still learning this product, so they are available and...
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My dream would be to have much larger automatic dispensing systems on the floor and probably move a...
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If the vendor could find a way to speed up the BoxPicker, that would definitely make the system more...
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We used to have problems with drugs that had different formulations. The wrong formulation would get...
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Swisslog Healthcare hasn’t made any real improvements to the interface in the time we have had the...
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On the hardware side of the BoxPicker, we get good support. The service people get back to us in a...
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The BoxPicker does the job that we expect. A lot of the technicians stay in one place and bring the...
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When the BoxPicker goes down, it is very disruptive. The downtime procedures are borderline...
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The basic functions of getting medications out and loading medications in are pretty simple...
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The vendor is good to work with. They are having staffing issues as everyone else is, so getting...
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In terms of hardware issues, the vendor representative that we reach out to has been fantastic. The...
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The product we have works well, so I can’t complain about that. I wish that the system could do more...
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The vendor does their best to keep things affordable. If things break, the vendor's field techs are...
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The initial training for the BoxPicker was good. Swisslog Healthcare identified several superusers...
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I don't have nice things to say about Swisslog Healthcare as a company. I wish we owned nothing from...
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There is no way in hell I would buy the BoxPicker again. My entire team despises the BoxPicker and...
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The BoxPicker jams. If we look at the data, the product is functional 98% of the time, but when it...
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Swisslog Healthcare manages the servicing we need them to do, but they promised us certain...
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The BoxPicker is just an overpriced piece of hardware, and Swisslog Healthcare nickel-and-dimes on...
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I don’t know whether the labor shortage within the past year or so has really started to take its...
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We have always had a problem with the crediting feature in the BoxPicker. Scanning a patient doesn’t...
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The current upgrade we have with the BoxPicker is not good. The software is not as solid as it...
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If I call Swisslog Healthcare's field service tech with a hardware problem, that is taken care of as...
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The BoxPicker meets all of our needs, and it has increased our medication safety and workflow. The...
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The person who handles most of the hardware things is pretty good. That person does all our...
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Swisslog Healthcare’s support for software maintenance is awful. They don’t fix things. They don’t...
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Swisslog Healthcare’s technology hasn’t changed. Part of what they sell is technology to support the...
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For hardware issues, we go through to our local service representative, but with the 1-800 number, I...
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If there are any bugs, we have to find the bugs and ask the vendor what is going on. We have to push...
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I have finally been assigned a customer experience representative who is supposed to be our point...
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There is no ongoing training from Swisslog Healthcare outside of a PDF document.
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The BoxPicker is very reliable. We have experienced pretty much no issues with the product, so we...
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Swisslog Healthcare does a decent job of integrating with our system.
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The BoxPicker works, but it is old. It breaks down more often because of its age. The BoxPicker was...
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I don't know of any executives that are involved. An executive gets in evolved only if there is a...
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When Swisslog Healthcare switches our project managers, things that we had been working on get lost,...
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I was disappointed with the BoxPicker because Swisslog Healthcare didn't explain the refrigerated...
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If a hospital has a unit dose dispensing model from a central pharmacy, the BoxPicker helps...
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We are waiting on the expiration dates to be updated in the BoxPicker. The BoxPicker tracks every...
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The product fits in a hole that exists between the technology options that are currently available...
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So far, I would give the product a C+ in terms of doing what we want it to do. I am not certain we...
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The critique that we have with Swisslog Healthcare compared to some other vendors in this space is...
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The hardware of the Boxpicker is well designed; however, when we have unplanned downtime, it can be...
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The BoxPicker is extremely easy to use. At the start, we had on-site superuser training, but there...
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The BoxPicker is good, but we can tell it was designed for a huge warehouse. We only have a small...
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In terms of the ease of use, the BoxPicker is an Italian company, and they don't Americanize the...
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Compared to another vendor, I don't hear a lot about Swisslog Healthcare's vision of the future. I...
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Our satisfaction probably won’t increase in the future because the biggest thing we need isn’t...
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The vendor has a pretty responsive person that we can reach out to, but I don’t know any of the...
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Things with the system will improve when the COVID-19 pandemic goes away. The reporting in the...
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I like the system's functionality. The system is very compact and leaves space. It is a really nice...
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The vendor is a company that is run out of Italy. If we can get someone to respond, we don’t know...
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In terms of trying to get Swisslog Healthcare to address the quality of their support, I have...
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The Swisslog Healthcare device is old. It is at the end of its life. We have gone through a great...
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The interface for the BoxPicker is antiquated. The user interface is not an elegant experience. It...
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Swisslog Healthcare hasn't really been present, even when things are escalated. It is clear that our...
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We would like to stick with the BoxPicker, but there are scenarios where we may move to another...
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The BoxPicker is functioning well. We use it as our workhorse for getting the majority of...
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The biggest challenge that we have as an organization and that I have specifically in my role is the...
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The BoxPicker does exactly what it says it will do. I really like the ease of use for end users. The...
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I wish I had at least a little ability to maintain the BoxPicker on my own. We have to contact the...
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I have three things that seem like no-brainers for the BoxPicker. First, there should be lights as a...
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I have had experience with a few different vendors for automation. I would buy the BoxPicker again...
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We really haven't had a lot of interaction with Swisslog Healthcare in terms of training us on...
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Integrating with our EMR is the most critical part of using the BoxPicker, and we have been...
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One of the things that we are looking for as we look to the future is whether the vendor is going to...
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Swisslog Healthcare is really good at being proactive with their service. They have pretty extensive...
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There are certainly other carousels and other automated storage and retrieval systems out there that...
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The lesson learned with the BoxPicker is around the integration piece and making sure that we are...
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We have a customer success manager. Our field service tech is awesome. Sometimes the tech has...
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The BoxPicker is pretty reliable. Every once in a while, something happens, but it is usually user...
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The support is not very good. I would like Swisslog Healthcare to have a software department like...
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Our new leadership doesn't believe in training. Swisslog Healthcare provides the service for...
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The product promotes stock rotation, and I appreciate the automated inventory control par levels for...
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The QR codes are getting more sophisticated, and there are several that we have to keep making false...
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User errors are causing me the most grief with the machine. There is also a need to increase the...
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The BoxPicker works well with our EMR, and it achieves our integration goals with our inventory...
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I know a higher-up who works for the vendor, and when I call them, they get things done right away....
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We would like a few things to change. Some of the parts don't last as long as I hoped they would. We...
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I am seeing outcomes that I expected to see, but my expectations are probably higher. If the vendor...
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The BoxPicker runs great, and it would be an asset to any hospital that used it. The BoxPicker...
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We have had new leadership come in, and they don't like the BoxPicker. When the new leadership first...
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The physical hardware is great. The BoxPicker is very well made. I can’t say enough about how well...
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My organization liked the flexibility of the system. That was why they chose it.
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We have a Swisslog Healthcare customer success manager, but I have yet to meet anyone in person. I...
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I would recommend the BoxPicker if it weren’t for the fact that people had to use Pharmacy Manager...
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There have been issues with the security patching. The vendor's software just seems to not go well...
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The only thing Swisslog Healthcare is unfortunately lacking is integration. Our inventory management...
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We have a dedicated repair person. There is a certain amount of time that they are supposed to be...
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Swisslog Healthcare is still up in the air. We are nearing the end of life for the machine. We are...
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Because of the downtime that we have, we aren't able to see the operational efficiencies and dollar...
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Swisslog Healthcare isn’t great with releasing new technology. There was nothing terribly new...
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Compared to our carousel, the BoxPicker is more secure. With the carousel, we have a shelf full of...
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I would probably look at other products if we were buying again. I am not saying that I wouldn't...
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There is a contract agreement. We pay a premium for the services. If there are replacement parts, we...
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The customer support could be improved. Generally, if I reach out to support, I get transferred to a...
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There is pretty weak reporting, and the BoxPicker doesn't have any sort of web-based interface where...
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We are having good experiences with the device itself. It is very dependable, and we don't have a...
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We have had issues with Swisslog Healthcare's online support. They moved some of their staff around...
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The technology for the BoxPicker works well; it is just more dependent on support. I think it is...
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My complaint about the BoxPicker is the lack of innovation or flexibility. If we want to implement a...
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The BoxPicker is part of my long-term plans primarily because my space constraints warrant that I...
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The BoxPicker is basically an expensive way to save space and square footage in the department. It...
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To improve my satisfaction with the BoxPicker, Swisslog Healthcare would need to change the entire...
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The BoxPicker is pretty stable. It has fewer moving parts and isn't subject to as many breakdowns as...
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My biggest concern with Swisslog Healthcare is their support, specifically their software support....
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One issue that I have with Swisslog Healthcare is that their headquarters are based in Italy, so...
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My biggest issue with Swisslog Healthcare is the support on the hardware and software sides. We used...
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Lately, I have been trying to get dispensing data out of the product, but there isn't a built-in...
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The BoxPicker is very easy to use. It is the easiest Swisslog Healthcare product we have, and it...
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At our site, we haven't made the decision about whether to switch products, but we will be opening a...
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The BoxPicker is probably a little more intuitive than another Swisslog Healthcare product we are...
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Swisslog Healthcare's field technicians are excellent, and they are very responsive. They keep our...
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Right now, we are in a service contract with Swisslog Healthcare, so for the most part, costs are...
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If given the chance, I would buy the BoxPicker again today. I understand that there are going to be...
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There is a lack of preventative maintenance from the vendor. We have asked them to keep some...
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Swisslog Healthcare hasn't offered any follow-up or additional training sessions. They don’t reach...
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