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BoxPicker Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
If the decision were up to me, I never would have chosen Swisslog Healthcare's BoxPicker. This...
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Director
Technology
The belt for this solution's arm broke not long after we went live. The solution's bins aren't...
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Director
Service and Support
The BoxPicker is good when the software works. The solution builds the orders. When it does miss...
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Director
Other Observations & Comments
The vendor needs to take the time to go into the field and ask users what they would find ideal in a...
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Director
Implementation and Training
We got some decent training initially with the BoxPicker, but the vendor has not reached out to us...
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Director
Interfacing and Integration
The BoxPicker is only integrated with the system for data refills. The BoxPicker doesn't really...
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Director
Service and Support
The support for the BoxPicker is better than it is for Pharmacy Manager. Swisslog Healthcare...
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Director
Technology
We haven't gotten any significant upgrades, and the software is outdated. It looks like an old DOS...
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Director
Service and Support
The BoxPicker is good, but I have seen better products. I like the BoxPicker product, but Swisslog...
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Director
Interfacing and Integration
The BoxPicker doesn’t have good communication with our EMR. The BoxPicker doesn’t have the right interface....
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Director
Functionality and Upgrades
The BoxPicker is a simple system, and it is a little bit easier to use than other systems.
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Director
Relationship
The Swisslog Healthcare project managers are just spot on. We feel like they are always there to help....
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Director
Relationship
The vendor’s executives were involved until we were fully functional with the system, and then they...
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Director
ROI / Cost (care and feeding)
For what the BoxPicker costs compared to other systems, we got our money’s worth.
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Director
Interfacing and Integration
I would recommend the BoxPicker but especially if Pharmacy Manager was bought to go with it because...
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Manager
Functionality and Upgrades
The BoxPicker breaks down a lot. The software glitches and crashes and has a lot of struggles.
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Manager
Functionality and Upgrades
The BoxPicker is new technology to us, and it is good technology. Picture a grocery store with...
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Manager
Functionality and Upgrades
I like the patient safety aspect of the BoxPicker. It is easy to track expiration dates, and the...
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Manager
Functionality and Upgrades
We have really struggled with efficiency for months. The reports have been a concern, and some of...
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Manager
Functionality and Upgrades
We are having some reporting issues, so I would give the machine a lower rating for driving tangible...
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Manager
Functionality and Upgrades
Some of the software components and the reporting need to be improved. Swisslog Healthcare is a...
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Manager
Functionality and Upgrades
After we installed the machine, everyone in the pharmacy and hospital liked it, so we are planning...
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Manager
Service and Support
We are in the process of migrating the server, so we opened up a ticket with Swisslog Healthcare,...
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Manager
Interfacing and Integration
The machine can interface very effectively with our EMR and third-party machines. We are using it...
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Director
Technology
We have continued to expand the number of BoxPicker products we have. We have plans to add a...
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Director
Functionality and Upgrades
We are implementing incremental changes to the system, and those changes have been fine.
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Director
Service and Support
The vendor provides on-site hardware support, which is very high quality. We have a field service...
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Director
Service and Support
Swisslog Healthcare's software support is very low quality. It is very, very bad.
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Manager
Service and Support
Swisslog Healthcare is very poor at providing ongoing support for the software. The support for the...
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Manager
ROI / Cost (care and feeding)
Swisslog Healthcare is reasonable in what they charge us. They do a lot of things free of charge,...
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Manager
Technology
Swisslog Healthcare doesn’t deliver a lot of new technology like software updates or changes to the...
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Manager
Relationship
Swisslog Healthcare should have more executive involvement from a customer viewpoint. They should...
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Manager
Service and Support
The BoxPicker has been very reliable recently, and that is different than it was in the past. We...
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Manager
Functionality and Upgrades
The BoxPicker is a robot. Robots break down. But the breakdowns don't happen very much. I like the...
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Director
Future Outlook
We are planning on moving forward with the BoxPicker for the long term. I have been happier with the...
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Director
Interfacing and Integration
We don't have a lot of integration goals, but the BoxPicker supports our integration goals very well...
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Director
Technology
My biggest complaint with the BoxPicker is that the product runs on compressed air, so it has a lot...
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Manager
Future Outlook
We are moving away from the product because we haven't been satisfied with the performance of the...
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Manager
Relationship
If the decision were up to me, I would not purchase the system again. The system, the company, and...
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Manager
Implementation and Training
There hasn’t really been any ongoing training or support from Swisslog Healthcare. We do all our own...
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Manager
Technology
The BoxPicker works when it works, but the product isn’t always working. Swisslog Healthcare does do...
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Manager
Functionality and Upgrades
I would not give the product high marks for ease of use. Some of the ancillary functions, like...
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Manager
Lessons Learned
There was quite a bit of turnover in the last year, so we went through a few technicians that we...
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Manager
Relationship
The new service manager just took over. My experience has been very positive with this person, but...
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Manager
Interfacing and Integration
In terms of hardware, the BoxPicker is working great. It is pretty well designed, but it could be...
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Manager
Technology
When we initially went live, the hardest part was actually working and collaborating with Swisslog...
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Manager
Service and Support
Having a good field service tech that knows how to service the machine is very important. We need to...
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Manager
Technology
Because we have the basic module, we have minimal issues. However, our sister site also purchased...
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Director
Implementation and Training
Swisslog Healthcare keeps their promises with the qualifier that we had more implementation...
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Director
Implementation and Training
We had a few last-minute surprises during the implementation of the product where we really had to...
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Director
Technology
Swisslog Healthcare was very engaged and helpful when we went through our RFP and chose which...
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VP/Other Executive
Service and Support
The BoxPicker went live a while ago, and we have struggled to get routine maintenance, which we are...
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VP/Other Executive
Technology
The decision to purchase the product was made before I came to the organization. I would never have...
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VP/Other Executive
Relationship
The BoxPicker is a robot, and it works fine. Swisslog Healthcare has trouble with delivering,...
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Manager
Functionality and Upgrades
We hardly have any issues with the BoxPicker. It is a solid robot that does the job. It is an...
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VP/Other Executive
Relationship
We have several years left on our BoxPicker agreement, so I feel I have more time to figure the...
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Director
Implementation and Training
The BoxPicker is a little more user friendly than the PillPick, but from a training perspective, I...
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Director
Relationship
The on-site technical support is pretty good, but the vendor hasn't really been engaged at the...
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Manager
Functionality and Upgrades
The BoxPicker helps us to track our inventory, outdate medication, and keep everything under...
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Manager
Functionality and Upgrades
The machine is super cool and really good. The BoxPicker prevents people from accessing medications...
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Manager
Service and Support
For the BoxPicker implementation, Swisslog Healthcare sent over a really good technician who helped...
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Manager
Functionality and Upgrades
We have a unique situation, so a lot of people at Swisslog Healthcare are confused with their own...
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Manager
Implementation and Training
The initial training was very good because it was performed by me. The training was good and very...
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Analyst/Coordinator
Other Observations & Comments
There is one thing that I would prefer in the BoxPicker. As we scan medications, we are only...
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Analyst/Coordinator
Functionality and Upgrades
The BoxPicker is a more reliable product than our other Swisslog Healthcare product. The BoxPicker...
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Manager
Technology
I would buy the hardware again, but I have issues with the software. I don’t like the refrigerator...
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Manager
ROI / Cost (care and feeding)
I think we only get charged for the times when Swisslog Healthcare orders something really special...
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Manager
Implementation and Training
Any ongoing training occurs at the department level. Swisslog Healthcare is really not involved with...
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Manager
Functionality and Upgrades
The interface works pretty well. We can block messages when we need to. We receive messages.
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Manager
Service and Support
The vendor’s ticketing process could be improved. We have had pockets of really good field service...
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Manager
Functionality and Upgrades
Swisslog Healthcare's inventory management system doesn't have a high-level view of products and...
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Manager
Relationship
Swisslog Healthcare's executives don't get involved at all unless we have to significantly escalate...
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Manager
Service and Support
We didn't really have a reduction in vendor visits during COVID-19. Swisslog Healthcare was able to...
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Manager
Service and Support
I would buy the hardware again; the software is where we have issues. I like the hardware. We have a...
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Manager
ROI / Cost (care and feeding)
We only get charged when Swisslog Healthcare orders something special that broke. For the most part,...
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Manager
Implementation and Training
Any ongoing training occurs at the department level. Swisslog Healthcare really isn't involved with...
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Manager
Other Observations & Comments
Although we get called back relatively quickly, the vendor's customer service process and ticket...
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Manager
Functionality and Upgrades
We have monthly maintenance for the product, which means that we do have downtime, but it is always...
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Manager
Service and Support
The person that comes in to do the maintenance every month doesn't touch the software; that person...
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Manager
Other Observations & Comments
The vendor's executives were initially more involved when we first got the product. One of the...
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Manager
Functionality and Upgrades
We are totally getting our money's worth from the product. I am very satisfied. Our staff members...
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Manager
Functionality and Upgrades
I would buy the product again. There are still a lot of issues here and there, but overall, I have...
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Manager
Relationship
Swisslog Healthcare has kept their promises. Since the go-live, they have said yes to fixing any...
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Manager
Other Observations & Comments
Having the product has been a total transformation in the pharmacy for us. It has reduced our...
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Manager
Other Observations & Comments
After Swisslog Healthcare upgraded the monthly dispensing report, I went through each line item and...
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Manager
Interfacing and Integration
I am very happy with the product and would highly recommend it to hospitals. The product is...
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Director
Functionality and Upgrades
When the BoxPicker is working, it works well. I have had to escalate a couple of issues, and...
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Director
Functionality and Upgrades
There are a couple of things that Swisslog Healthcare could do better. We have their refrigerator...
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Director
ROI / Cost (care and feeding)
We will see whether Swisslog Healthcare releases software updates. Every time they come out with...
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Director
Implementation and Training
I wish Swisslog Healthcare would produce online videos to help train people. Some people need...
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Director
Service and Support
Support from Swisslog Healthcare is pretty good. However, sometimes I feel like the technicians that...
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Director
Functionality and Upgrades
The best feature of the BoxPicker is the capacity. I have a lot of drugs in a very small footprint....
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Director
Functionality and Upgrades
I like the security measures in place with the BoxPicker. We have a barcode scanner, and we are...
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Manager
Future Outlook
Our satisfaction with the BoxPicker will go down a year from now. We are replacing one of the robots...
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Manager
Relationship
I don’t think there is nickel-and-diming with Swisslog Healthcare. The biggest hurdle with Swisslog...
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Manager
Functionality and Upgrades
With the BoxPicker, the hardware works very well. The software does not work as dependably. When I...
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Director
Service and Support
My overall experience with Swisslog Healthcare has been good. They are pretty responsive. We have an...
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Director
Implementation and Training
Swisslog Healthcare doesn’t do that great with implementations. They have got some changes to make...
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Manager
Service and Support
Swisslog Healthcare has been able to continue the maintenance of the BoxPicker during the COVID-19...
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Manager
Service and Support
Swisslog Healthcare keeps their promises but only when we give them reminders. Getting Swisslog...
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Manager
Implementation and Training
There isn't really any ongoing training from Swisslog Healthcare. We have to figure things out for...
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Manager
Functionality and Upgrades
The hardware and actual machine do what they are supposed to do. The machine grinds away. There were...
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Manager
Relationship
I haven't seen Swisslog Healthcare's service be proactive at all. I have also had zero visibility...
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Analyst/Coordinator
Service and Support
We haven't had anyone from the vendor on-site during the COVID-19 crisis, but we haven't really...
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Analyst/Coordinator
Relationship
We haven't had any significant problems with the vendor. The vendor does seem to be transitioning,...
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Manager
Technology
The system from Swisslog Healthcare does what it is supposed to do. There are really no upgrades to...
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Manager
Functionality and Upgrades
When we were going to implement the BoxPicker at one of our other hospitals, the vendor said we...
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Manager
Functionality and Upgrades
The new software is taking us two steps back in productivity. There are some foibles. We had certain...
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Manager
Service and Support
Whenever we call into support, we never know whether our case is being worked on or whether the...
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Manager
Relationship
The machine is fabulous. The support technician that visits us frequently is phenomenal. One time,...
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Analyst/Coordinator
Functionality and Upgrades
Our software is not quite up to date with the changes that we need, so when we are trying to...
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Analyst/Coordinator
Service and Support
In reaching out to the representative, we have not had a resolution for ongoing problems. I just...
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Analyst/Coordinator
Service and Support
The service people who come to repair the machines for the technical portion have been pretty...
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Analyst/Coordinator
Future Outlook
Part of our issues is the software is old. I am hoping the new software isn’t as bad. We haven’t had...
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Manager
Interfacing and Integration
Swisslog Healthcare doesn't help us with achieving our integration goals simply because of the...
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Manager
Functionality and Upgrades
Upgrades really haven’t happened. The vendor has done some things that we don’t see on the front end...
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Manager
Service and Support
The vendor has kept their promises for everything that they said they would do. Getting the vendor...
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Manager
Other Observations & Comments
We give the overall quality of the product a high rating. We wish we got a bigger BoxPicker because...
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Manager
Functionality and Upgrades
I wish that the process of accessing the BoxPicker was more streamlined. Each user types in a...
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Manager
Service and Support
Overall, we get good support from the vendor. Our service person helps us whenever we need help, and...
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Physician
Functionality and Upgrades
The software’s ease of use is very high. The BoxPicker is great. It works, and we don’t have too...
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Physician
Other Observations & Comments
I would buy the BoxPicker again, but I would want Swisslog Healthcare to add more drawers at the bottom....
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Physician
Functionality and Upgrades
With the BoxPicker, Swisslog Healthcare keeps all their promises because the machine doesn’t break down....
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Physician
Service and Support
I don’t think Swisslog Healthcare adds any technology to the BoxPicker. If they do, I am not 100%...
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Physician
Service and Support
There was no training. When it comes to Swisslog Healthcare’s service being proactive, I have had...
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Manager
Functionality and Upgrades
The BoxPicker itself is functioning as we would expect and like it to. We don't have problems with...
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Manager
Service and Support
Swisslog Healthcare is actively working to get new technology to us, but we haven't been able to...
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Manager
Functionality and Upgrades
The BoxPicker has antiquated software that is due for an enhancement. I believe the machine is...
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Manager
Service and Support
The quality has gotten better in the last year. We are just not achieving our goals. We are working...
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Manager
Service and Support
The service has not been proactive at all. It is reactive. Things break, and we don't seem to be...
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