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User Commentary

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Manager

The support is not very good. I would like Swisslog Healthcare to have a software department like...

Jul 2021
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Manager

Our new leadership doesn't believe in training. Swisslog Healthcare provides the service for...

Jul 2021
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Manager

The product promotes stock rotation, and I appreciate the automated inventory control par levels for...

Jul 2021
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Manager

The QR codes are getting more sophisticated, and there are several that we have to keep making false...

Jul 2021
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Manager

User errors are causing me the most grief with the machine. There is also a need to increase the...

Jul 2021
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Manager

The BoxPicker works well with our EMR, and it achieves our integration goals with our inventory...

Jul 2021
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Manager

I know a higher-up who works for the vendor, and when I call them, they get things done right away....

Jul 2021
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Manager

We would like a few things to change. Some of the parts don't last as long as I hoped they would. We...

Jul 2021
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Manager

I am seeing outcomes that I expected to see, but my expectations are probably higher. If the vendor...

Jul 2021
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Manager

The BoxPicker runs great, and it would be an asset to any hospital that used it. The BoxPicker...

Jul 2021
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Manager

We have had new leadership come in, and they don't like the BoxPicker. When the new leadership first...

Jul 2021
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Analyst/Coordinator

The physical hardware is great. The BoxPicker is very well made. I can’t say enough about how well...

Jul 2021
||
(0)
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Analyst/Coordinator

My organization liked the flexibility of the system. That was why they chose it.

Jul 2021
||
(0)
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Analyst/Coordinator

We have a Swisslog Healthcare customer success manager, but I have yet to meet anyone in person. I...

Jul 2021
||
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Analyst/Coordinator

I would recommend the BoxPicker if it weren’t for the fact that people had to use Pharmacy Manager...

Jul 2021
||
(0)
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Director

There have been issues with the security patching. The vendor's software just seems to not go well...

Jul 2021
||
(0)
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Director

The only thing Swisslog Healthcare is unfortunately lacking is integration. Our inventory management...

Jul 2021
||
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Director

We have a dedicated repair person. There is a certain amount of time that they are supposed to be...

Jul 2021
||
(0)
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Director

Swisslog Healthcare is still up in the air. We are nearing the end of life for the machine. We are...

Jul 2021
||
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Director

Because of the downtime that we have, we aren't able to see the operational efficiencies and dollar...

Jul 2021
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Manager

Swisslog Healthcare isn’t great with releasing new technology. There was nothing terribly new...

Jul 2021
||
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Manager

Compared to our carousel, the BoxPicker is more secure. With the carousel, we have a shelf full of...

Jul 2021
||
(0)
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Manager

I would probably look at other products if we were buying again. I am not saying that I wouldn't...

Jul 2021
||
(0)
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Manager

There is a contract agreement. We pay a premium for the services. If there are replacement parts, we...

Jul 2021
||
(0)
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Manager

The customer support could be improved. Generally, if I reach out to support, I get transferred to a...

Jul 2021
||
(0)
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Manager

There is pretty weak reporting, and the BoxPicker doesn't have any sort of web-based interface where...

Jul 2021
||
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Manager

We are having good experiences with the device itself. It is very dependable, and we don't have a...

Jul 2021
||
(0)
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Analyst/Coordinator

We have had issues with Swisslog Healthcare's online support. They moved some of their staff around...

Jun 2021
||
(0)
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Analyst/Coordinator

The technology for the BoxPicker works well; it is just more dependent on support. I think it is...

Jun 2021
||
(0)
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Analyst/Coordinator

My complaint about the BoxPicker is the lack of innovation or flexibility. If we want to implement a...

Jun 2021
||
(0)
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Director

The BoxPicker is part of my long-term plans primarily because my space constraints warrant that I...

Jun 2021
||
(0)
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Director

The BoxPicker is basically an expensive way to save space and square footage in the department. It...

Jun 2021
||
(0)
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Director

To improve my satisfaction with the BoxPicker, Swisslog Healthcare would need to change the entire...

Jun 2021
||
(0)
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Director

The BoxPicker is pretty stable. It has fewer moving parts and isn't subject to as many breakdowns as...

Jun 2021
||
(0)
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Director

My biggest concern with Swisslog Healthcare is their support, specifically their software support....

Jun 2021
||
(0)
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Director

One issue that I have with Swisslog Healthcare is that their headquarters are based in Italy, so...

Jun 2021
||
(0)
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Director

My biggest issue with Swisslog Healthcare is the support on the hardware and software sides. We used...

Jun 2021
||
(0)
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Director

Lately, I have been trying to get dispensing data out of the product, but there isn't a built-in...

Jun 2021
||
(0)
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Manager

The BoxPicker is very easy to use. It is the easiest Swisslog Healthcare product we have, and it...

Jun 2021
||
(0)
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Manager

At our site, we haven't made the decision about whether to switch products, but we will be opening a...

Jun 2021
||
(0)
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Manager

The BoxPicker is probably a little more intuitive than another Swisslog Healthcare product we are...

Jun 2021
||
(0)
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Manager

Swisslog Healthcare's field technicians are excellent, and they are very responsive. They keep our...

Jun 2021
||
(0)
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Manager

Right now, we are in a service contract with Swisslog Healthcare, so for the most part, costs are...

Jun 2021
||
(0)
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Analyst/Coordinator

If given the chance, I would buy the BoxPicker again today. I understand that there are going to be...

Jun 2021
||
(0)
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Analyst/Coordinator

There is a lack of preventative maintenance from the vendor. We have asked them to keep some...

Jun 2021
||
(0)
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Analyst/Coordinator

Swisslog Healthcare hasn't offered any follow-up or additional training sessions. They don’t reach...

Jun 2021
||
(0)
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Director

We haven't seen any new innovations from Swisslog Healthcare, but we would definitely like to...

May 2021
||
(0)
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Director

The BoxPicker is run with the same program as the vendor's other robotics software, but the...

May 2021
||
(0)
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Director

We are successful with the product. We are not a hospital that has a lot of money by any means, and...

May 2021
||
(0)
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Director

I couldn’t be happier with Swisslog Healthcare. They take good care of me. They cover everything in...

May 2021
||
(0)
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Manager

Swisslog Healthcare has the worst support. When we need something done, like an upgrade, for...

Apr 2021
||
(0)
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Manager

When there are upgrades, we don't always get back the functionality of the integrations. We use a...

Apr 2021
||
(0)
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Manager

I want Swisslog Healthcare's system to integrate better with our other systems, but I don't know...

Apr 2021
||
(0)
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Manager

Initially, things were a little rocky. The implementation and training were lacking. But over time,...

Apr 2021
||
(0)
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Manager

We still have a decent amount of pain points when it comes to Swisslog Healthcare’s systems. Not...

Apr 2021
||
(0)
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Manager

We used to have another vendor's carousel before we went to BoxPicker, and then Swisslog Healthcare...

Apr 2021
||
(0)
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Manager

The integration between the BoxPicker and our other systems is pretty seamless. The messages are all...

Apr 2021
||
(0)
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Director

We have the BoxPicker integrated with our automated dispensing cabinets. We haven’t integrated them...

Mar 2021
||
(0)
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Director

We have been implemented for many years, and we have not really had any upgrades with the BoxPicker....

Mar 2021
||
(0)
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Director

The robot is efficient. It does pretty well in terms of picking boxes and making things efficient...

Mar 2021
||
(0)
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Director

For now, the BoxPicker is part of our long-term plans. It has become a good storage solution for us...

Mar 2021
||
(0)
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Director

Swisslog Healthcare’s support has gotten somewhat better over the years. It used to be terrible, and...

Mar 2021
||
(0)
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Director

We have a maintenance contract with Swisslog Healthcare that fulfills the majority of one-off...

Mar 2021
||
(0)
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Director

Something that Swisslog Healthcare could improve upon would be ensuring that there is less user...

Mar 2021
||
(0)
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Director

If the decision were up to me, I never would have chosen Swisslog Healthcare's BoxPicker. This...

Nov 2020
||
(0)
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Director

The belt for this solution's arm broke not long after we went live. The solution's bins aren't...

Nov 2020
||
(0)
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Director

The BoxPicker is good when the software works. The solution builds the orders. When it does miss...

Nov 2020
||
(0)
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Director

The vendor needs to take the time to go into the field and ask users what they would find ideal in a...

Nov 2020
||
(0)
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Director

We got some decent training initially with the BoxPicker, but the vendor has not reached out to us...

Nov 2020
||
(0)
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Director

The BoxPicker is only integrated with the system for data refills. The BoxPicker doesn't really...

Nov 2020
||
(0)
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Director

The support for the BoxPicker is better than it is for Pharmacy Manager. Swisslog Healthcare...

Nov 2020
||
(0)
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Director

We haven't gotten any significant upgrades, and the software is outdated. It looks like an old DOS...

Nov 2020
||
(0)
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Director

The BoxPicker is good, but I have seen better products. I like the BoxPicker product, but Swisslog...

Nov 2020
||
(0)
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Director

The BoxPicker doesn’t have good communication with our EMR. The BoxPicker doesn’t have the right interface....

Nov 2020
||
(0)
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Director

The BoxPicker is a simple system, and it is a little bit easier to use than other systems.

Nov 2020
||
(0)
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Director

The Swisslog Healthcare project managers are just spot on. We feel like they are always there to help....

Nov 2020
||
(0)
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Director

The vendor’s executives were involved until we were fully functional with the system, and then they...

Nov 2020
||
(0)
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Director

For what the BoxPicker costs compared to other systems, we got our money’s worth.

Nov 2020
||
(0)
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Director

I would recommend the BoxPicker but especially if Pharmacy Manager was bought to go with it because...

Nov 2020
||
(0)
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Manager

The BoxPicker breaks down a lot. The software glitches and crashes and has a lot of struggles.

Nov 2020
||
(0)
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Manager

The BoxPicker is new technology to us, and it is good technology. Picture a grocery store with...

Nov 2020
||
(0)
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Manager

I like the patient safety aspect of the BoxPicker. It is easy to track expiration dates, and the...

Nov 2020
||
(0)
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Manager

We have really struggled with efficiency for months. The reports have been a concern, and some of...

Nov 2020
||
(0)
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Manager

We are having some reporting issues, so I would give the machine a lower rating for driving tangible...

Nov 2020
||
(0)
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 or  to see details.

Manager

Some of the software components and the reporting need to be improved. Swisslog Healthcare is a...

Nov 2020
||
(0)
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 or  to see details.

Manager

After we installed the machine, everyone in the pharmacy and hospital liked it, so we are planning...

Oct 2020
||
(0)
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Manager

We are in the process of migrating the server, so we opened up a ticket with Swisslog Healthcare,...

Oct 2020
||
(0)
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Manager

The machine can interface very effectively with our EMR and third-party machines. We are using it...

Oct 2020
||
(0)
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Director

We have continued to expand the number of BoxPicker products we have. We have plans to add a...

Oct 2020
||
(0)
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Director

We are implementing incremental changes to the system, and those changes have been fine.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor provides on-site hardware support, which is very high quality. We have a field service...

Oct 2020
||
(0)
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Director

Swisslog Healthcare's software support is very low quality. It is very, very bad.

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Swisslog Healthcare is very poor at providing ongoing support for the software. The support for the...

Oct 2020
||
(0)
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Manager

Swisslog Healthcare is reasonable in what they charge us. They do a lot of things free of charge,...

Oct 2020
||
(0)
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Manager

Swisslog Healthcare doesn’t deliver a lot of new technology like software updates or changes to the...

Oct 2020
||
(0)
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Manager

Swisslog Healthcare should have more executive involvement from a customer viewpoint. They should...

Oct 2020
||
(0)
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Manager

The BoxPicker has been very reliable recently, and that is different than it was in the past. We...

Oct 2020
||
(0)
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Manager

The BoxPicker is a robot. Robots break down. But the breakdowns don't happen very much. I like the...

Oct 2020
||
(0)
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Director

We are planning on moving forward with the BoxPicker for the long term. I have been happier with the...

Oct 2020
||
(0)
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 or  to see details.

Director

We don't have a lot of integration goals, but the BoxPicker supports our integration goals very well...

Oct 2020
||
(0)
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 or  to see details.

Director

My biggest complaint with the BoxPicker is that the product runs on compressed air, so it has a lot...

Oct 2020
||
(0)
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Manager

We are moving away from the product because we haven't been satisfied with the performance of the...

Sep 2020
||
(0)
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 or  to see details.

Manager

If the decision were up to me, I would not purchase the system again. The system, the company, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There hasn’t really been any ongoing training or support from Swisslog Healthcare. We do all our own...

Sep 2020
||
(0)
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Manager

The BoxPicker works when it works, but the product isn’t always working. Swisslog Healthcare does do...

Sep 2020
||
(0)
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Manager

I would not give the product high marks for ease of use. Some of the ancillary functions, like...

Sep 2020
||
(0)
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Manager

There was quite a bit of turnover in the last year, so we went through a few technicians that we...

Sep 2020
||
(0)
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Manager

The new service manager just took over. My experience has been very positive with this person, but...

Sep 2020
||
(0)
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Manager

In terms of hardware, the BoxPicker is working great. It is pretty well designed, but it could be...

Sep 2020
||
(0)
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Manager

When we initially went live, the hardest part was actually working and collaborating with Swisslog...

Sep 2020
||
(0)
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Manager

Having a good field service tech that knows how to service the machine is very important. We need to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because we have the basic module, we have minimal issues. However, our sister site also purchased...

Sep 2020
||
(0)
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Director

Swisslog Healthcare keeps their promises with the qualifier that we had more implementation...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

We had a few last-minute surprises during the implementation of the product where we really had to...

Sep 2020
||
(0)
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Director

Swisslog Healthcare was very engaged and helpful when we went through our RFP and chose which...

Sep 2020
||
(0)
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VP/Other Executive

The BoxPicker went live a while ago, and we have struggled to get routine maintenance, which we are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The decision to purchase the product was made before I came to the organization. I would never have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The BoxPicker is a robot, and it works fine. Swisslog Healthcare has trouble with delivering,...

Aug 2020
||
(0)
 Thank you  Helpful

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Manager

We hardly have any issues with the BoxPicker. It is a solid robot that does the job. It is an...

Aug 2020
||
(0)
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VP/Other Executive

We have several years left on our BoxPicker agreement, so I feel I have more time to figure the...

Aug 2020
||
(0)
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Director

The BoxPicker is a little more user friendly than the PillPick, but from a training perspective, I...

Aug 2020
||
(0)
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Director

The on-site technical support is pretty good, but the vendor hasn't really been engaged at the...

Aug 2020
||
(0)
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