BoxPicker Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Loyalty
We have a multiyear contract with Swisslog Healthcare. The BoxPicker still likely is the best...
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Relationship
The support on the hardware side is actually not bad. The service tech team is solid; they come out...
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Product
If I take out the negatives, the core functionality of the robotics and the storage of the BoxPicker...
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Product, Value
The downtime with the BoxPicker is labor-intensive, and it can be a challenge to access the drugs....
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Loyalty, Product
The software for the inventory part of the BoxPicker and the interface aren't that great. We are...
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Loyalty, Relationship
We seem to be chasing breaks and issues with Swisslog Healthcare instead of having the vendor lead...
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Product, Value
The BoxPicker's integration features allow us to store medications efficiently and retrieve them for...
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Relationship, Operations
I have not had a perfect product yet, but we tend to get good support from Swisslog Healthcare. It...
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Relationship, Product
There have been no changes with the BoxPicker. It is still going strong.
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Operations
Ongoing training does not exist with Swisslog Healthcare. After the initial launch of the product,...
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Product
The quality of the actual physical robot in the BoxPicker system is very high, but the solution is...
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Product
The BoxPicker robot has great functionality; it is relatively easy to use, and its dependability is...
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Relationship
Swisslog Healthcare’s support is very lacking. They don’t reach out to try to provide information...
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Relationship
Swisslog Healthcare does have their systems. Our facility pays for pretty much full coverage for...
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Relationship, Product
The technician is sometimes pulling from the wrong spot in the drawer. The BoxPicker robot isn't...
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Product
The BoxPicker robot can be a little fussy at times, but most of the time we don't have issues with...
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Product
If we get a new NDC, we are constantly building it. There is a bit more personalization in how big...
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Product
We have concerns with the inventory management system that came with the BoxPicker. The integration...
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Product
The biggest benefits of the BoxPicker are the integration with our EMR and the safety functionality...
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Operations
Swisslog Healthcare needs better, more comprehensive training for their field service staff and...
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Relationship
The service and support from Swisslog Healthcare have not met our expectations. The time to respond...
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Product
I wouldn’t buy the BoxPicker robots again. There is a better option out there, and it would live on...
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Relationship
The hardware support for the BoxPicker robot is definitely better than it is for other Swisslog...
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Product
The BoxPicker robot is a simple device; it pretty much does what it says, not as cleanly as Swisslog...
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Operations
The BoxPicker robot is a bit of a mess. Swisslog Healthcare’s implementation was extremely poor. It...
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Product
With the BoxPicker, there is one size of box that we can divide into different-sized compartments....
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Product
Swisslog Healthcare potentially keeps all their promises with the BoxPicker. It has been a pretty...
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Relationship, Operations
At Swisslog Healthcare in the last year, they have tended to switch jobs all around. Our service...
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Product
The technology in the BoxPicker is great, accurate, and reliable, but it is very limited to a...
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Loyalty
The BoxPicker is a technology that works. I just know that we plan to continue to use it.
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Value
The vendor is not supporting the product in terms of maintenance because it is out of life. It would...
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Product
The BoxPicker is great. It runs, and it doesn't break down.
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Operations
The BoxPicker works. However, we have been on a hell of a rollercoaster with this product since its...
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Product
The product itself stores different medications in the warehouse. And within, we scan any of the...
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