BoxPicker
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Jackson Tate
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User Commentary

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VP/Other Executive

Other Observations & Comments

The biggest challenge we faced was the interoperability between the product and our other partners'...

Jan 2023
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VP/Other Executive

Technology

The BoxPicker is elegant and good looking. The product has significantly improved over time, but has...

Jan 2023
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VP/Other Executive

Relationship

The BoxPicker has been a good product, and Swisslog Healthcare has even made a few enhancements to...

Jan 2023
||
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VP/Other Executive

Implementation and Training

We would suggest that people who are implementing the solution take their time during the...

Jan 2023
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Manager

Relationship

When it is upgrade time, Swisslog Healthcare makes sure we are successful. Early in our tenure with...

Jan 2023
||
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Director

Technology

The biggest issue we have had with the BoxPicker has been on the refrigeration side. We have been...

Jan 2023
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Director

Technology

Based on the BoxPicker's size and level of automation, it seems to be an efficient utilization of...

Jan 2023
||
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Manager

Technology

The BoxPicker has been fairly reliable. There is some wear and tear, but we love the BoxPicker when...

Jan 2023
||
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Manager

Other Observations & Comments

Swisslog Healthcare has gone through a lot of turnover lately, so finding the right person has been...

Jan 2023
||
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Director

Service and Support

A part of the product's refrigeration has been unavailable, so a whole portion of the product has...

Jan 2023
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Director

Functionality and Upgrades

We do not feel that there are a lot of reports and data that we can take from the BoxPicker, and...

Dec 2022
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Director

Other Observations & Comments

The product is less expensive, and to some degree, we get what we pay for with that.

Dec 2022
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Director

Relationship

We got limited follow-up from Swisslog Healthcare during the implementation, and...

Dec 2022
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Director

Other Observations & Comments

Generally speaking, the product fits into solutions well. We use a different vendor for our...

Dec 2022
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Director

Service and Support

The biggest frustration we face with Swisslog Healthcare's phone support is that we feel we get...

Dec 2022
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Manager

Functionality and Upgrades

We don’t have new technology from Swisslog Healthcare; they have not made any. When they update the...

Dec 2022
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Manager

Functionality and Upgrades

I don’t want to say that the BoxPicker is simple, but it is user friendly. The first time someone...

Dec 2022
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Analyst/Coordinator

Relationship

Our representative at Swisslog Healthcare is pretty reactive, and I don't feel like there is a lot...

Dec 2022
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Analyst/Coordinator

Service and Support

Swisslog Healthcare needs to have responsive customer service that anybody can go to in order to get...

Dec 2022
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Director

Relationship

We have had a pretty positive partnership around trying to develop some future enhancements with...

Dec 2022
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Director

Interfacing and Integration

One of the main reasons that we are staying with Swisslog Healthcare is that we have been satisfied...

Dec 2022
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Analyst/Coordinator

ROI / Cost

Swisslog Healthcare will charge for little things, and that is kind of a joke sometimes, but for the...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Swisslog Healthcare comes in for a one-day or two-day training, and then it is up to us to train...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

The BoxPicker has some integration issues. I am missing some transactions. When a particular item...

Nov 2022
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Analyst/Coordinator

Technology

The BoxPicker meets the needs we have right now. When we have hardware issues, we can usually solve...

Nov 2022
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Analyst/Coordinator

ROI / Cost

We recently had an issue where we thought something was included in the cost of the service...

Nov 2022
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Analyst/Coordinator

Service and Support

In terms of the hardware and the service contract we have, the vendor does keep their promises. The...

Nov 2022
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Analyst/Coordinator

Service and Support

The technician on the hardware side is always willing to show me how to fix things, and I really...

Nov 2022
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Analyst/Coordinator

Future Outlook

The product is compatible with another medication product that we use. We have that interface out,...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

Overall, I like the hardware of the BoxPicker. I think it is pretty cool. It is very helpful with...

Nov 2022
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Analyst/Coordinator

Relationship

I tried to start meeting with our customer success manager, but that just didn't really go anywhere....

Nov 2022
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Analyst/Coordinator

Lessons Learned

We would probably not buy this product again. If we did, I would recommend to my organization that...

Oct 2022
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Analyst/Coordinator

ROI / Cost

The vendor previously did not nickel-and-dime us. But then a hardware part broke, and they charged...

Oct 2022
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Analyst/Coordinator

Service and Support

We are trying to get something scheduled with the vendor, but things keep coming up, so we keep...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

The training was okay, and the vendor gave us a manual for the product. We had to do a lot of trial...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The product can talk with another product we have, and that integration provides us with refills, so...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is hard to troubleshoot sometimes because, with the way it is designed, it doesn't...

Oct 2022
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Analyst/Coordinator

Service and Support

The vendor is always putting out fires. They are never finding better ways to do things.

Oct 2022
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Analyst/Coordinator

Service and Support

It took me a long time to get access to the vendor’s customer portal. The vendor said it was in...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

With enough prodding, we are able to get across to somebody from the vendor, and we can get some...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting could definitely be improved, especially for purchasing. For example, we were trying...

Oct 2022
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Analyst/Coordinator

ROI / Cost

The vendor could do better with giving us our money’s worth in terms of some of the upgrades we have...

Oct 2022
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Analyst/Coordinator

Service and Support

The vendor's service is very reactive instead of proactive. And it doesn’t help that the vendor only...

Oct 2022
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Manager

Service and Support

The vendor has an on-site support technician who is very good. They are very responsive. In terms of...

Oct 2022
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Manager

Functionality and Upgrades

The BoxPicker is designed for storing controlled substances, but because of the reporting system,...

Oct 2022
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Manager

Functionality and Upgrades

The BoxPicker is a very minimal product. It has worked great the way it is right now, and Swisslog...

Oct 2022
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Manager

Relationship

I don't have much communication with the Swisslog Healthcare team, so they don't give us a lot of...

Oct 2022
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Manager

Functionality and Upgrades

The BoxPicker has software issues that I am not a fan of. The product is not intuitive, but the...

Oct 2022
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Analyst/Coordinator

Technology

The BoxPicker is a great concept, but the product is slow. I understand the slowness because the...

Oct 2022
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Analyst/Coordinator

Service and Support

We have been having a lot of software issues, so Swisslog Healthcare is working on the issues for...

Oct 2022
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Analyst/Coordinator

Implementation and Training

The whole process of getting and implementing the product and getting the software set up went...

Oct 2022
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Analyst/Coordinator

Service and Support

Our hardware service person is not too bad; they will help us with our problems over the phone and...

Oct 2022
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Analyst/Coordinator

Lessons Learned

I would tell a peer to ask Swisslog Healthcare whether the BoxPicker really needs to have two users,...

Oct 2022
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Director

Service and Support

There are pros and cons to the performance of the vendor. As part of our service agreement with the...

Oct 2022
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Director

Service and Support

Sometimes there are issues with being able to escalate something to the right people and get the...

Oct 2022
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Director

Functionality and Upgrades

The vendor is not as innovative with this particular product. They have done version upgrades and...

Oct 2022
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Director

Service and Support

To improve, the vendor needs to be more proactive with replacing equipment or parts that are going...

Oct 2022
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Director

Other Observations & Comments

I would choose this product again, but our hospital system probably wouldn’t. There aren’t a lot of...

Oct 2022
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Manager

Service and Support

I wouldn’t say that Swisslog Healthcare breaks their promises, but I would say that the vendor could...

Sep 2022
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VP/Other Executive

Relationship

Swisslog Healthcare has had constant leadership changes through all of the projects and time that we...

Sep 2022
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VP/Other Executive

Implementation and Training

The go-lives with the BoxPicker were very rocky, and we didn't have any good training on any of the...

Sep 2022
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VP/Other Executive

Other Observations & Comments

The BoxPicker is fairly reliable. If there are issues, many times they come from something that our...

Sep 2022
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Manager

Functionality and Upgrades

The system is pretty user friendly, and the product is an efficient delivery system. The BoxPicker...

Sep 2022
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Manager

Functionality and Upgrades

There is very minimal reporting that is available right now with the BoxPicker. It would be great to...

Sep 2022
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Manager

Functionality and Upgrades

Swisslog Healthcare’s timelines are fine, but the functionality of the software is not ideal. It...

Sep 2022
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Manager

Interfacing and Integration

The BoxPicker only runs on Pharmacy Manager through an interface, so the integration is not...

Sep 2022
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Manager

Technology

The BoxPicker hardware is awesome. I would order that instead of a carousel any day because of how...

Sep 2022
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Manager

Implementation and Training

I would ask Swisslog Healthcare to not provide their current training because they don’t really know...

Sep 2022
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Manager

Functionality and Upgrades

One example of functionality that the BoxPicker lacks is the ability to scan the bar codes of all of...

Sep 2022
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Manager

Relationship

The remote support from Swisslog Healthcare has been very challenging for a number of reasons. Those...

Sep 2022
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Analyst/Coordinator

Relationship

Swisslog Healthcare’s support team and research and development team are limited. There are not a...

Sep 2022
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Analyst/Coordinator

Technology

It feels like once we have the product, there is not much proactiveness from Swisslog Healthcare to...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

BoxPicker struggles with integration because the product usually only talks to itself, so the...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

The BoxPicker is really nice. It does what it is supposed to do when it is functioning, and I love...

Sep 2022
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(0)
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Manager

Implementation and Training

The startup crew that we had with the BoxPicker is probably the best startup crew and installation...

Sep 2022
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Manager

Service and Support

After our implementation, our service deteriorated. The BoxPicker is at the end of its life, and we...

Sep 2022
||
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Manager

Other Observations & Comments

When the vendor got here with the product, some parts were missing. The tools that they needed to...

Sep 2022
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Manager

Technology

Our satisfaction rates for the BoxPicker would be much better if we didn't have so many problems...

Sep 2022
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Manager

Functionality and Upgrades

When we got it, the BoxPicker matched exactly what we wanted. I was extremely satisfied at the very...

Sep 2022
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Manager

Implementation and Training

Every time we upgrade things, the process is slow. The vendor does not have a great process for...

Sep 2022
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Manager

Interfacing and Integration

Swisslog Healthcare does a pretty good job with integration. Currently, we don't need to integrate...

Sep 2022
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Manager

Functionality and Upgrades

In terms of new technology, the product hasn’t had an update that affects us in almost a year....

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

The BoxPicker itself is fine, but it is a bit more expensive than it should be. There should be a...

Sep 2022
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Analyst/Coordinator

ROI / Cost

Swisslog Healthcare makes a lot of empty promises. We have been promised things since the initial...

Sep 2022
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Manager

Functionality and Upgrades

BoxPicker isn't terrible, but I don't know whether the product offers enough things to make up for...

Aug 2022
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Manager

Implementation and Training

Swisslog Healthcare did initial training, but everything after that was up to us. The training was...

Aug 2022
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Manager

Interfacing and Integration

Swisslog Healthcare doesn't even shake hands with their own products well. Things fall out of sync...

Aug 2022
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Director

Interfacing and Integration

I currently have a major issue with the BoxPicker that has been going on for quite a while. Some of...

Aug 2022
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Director

Implementation and Training

We have really not received much training from Swisslog Healthcare whatsoever, and their education...

Aug 2022
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Director

Technology

We have a lot of downtime with the BoxPicker. The product is not very stable in terms of running all...

Aug 2022
||
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Director

Relationship

Swisslog Healthcare has not tried to bring any new technology into the BoxPicker. We have...

Aug 2022
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Director

Service and Support

I have access to some people to support the BoxPicker, and one would think that some of those people...

Aug 2022
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Director

Relationship

Swisslog Healthcare is awful at being proactive about anything. They wait for things to break, and...

Aug 2022
||
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Director

Future Outlook

Swisslog Healthcare has done alright at keeping promises. The vendor is not my favorite in the...

Aug 2022
||
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Director

Technology

We have been happy with the BoxPicker. We feel that it is a better technology than some of the other...

Jul 2022
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Manager

Service and Support

Swisslog Healthcare’s support needs improvement. The service on the BoxPicker and the mechanical...

Jun 2022
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Manager

Technology

In terms of technology, Swisslog Healthcare is a little behind.

Jun 2022
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Manager

Service and Support

Swisslog Healthcare has somewhat kept their promises. The lead programmer recently left the company...

Jun 2022
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Manager

Functionality and Upgrades

The BoxPicker is fairly easy to use from a technician's standpoint. It is easy to load and unload,...

Jun 2022
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Manager

Functionality and Upgrades

One of the negatives about the BoxPicker is that from an inventory perspective, we have a box and...

Jun 2022
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Manager

Functionality and Upgrades

The BoxPicker machine has held up well throughout the years.

Jun 2022
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Manager

Other Observations & Comments

We have issues with needing Swisslog Healthcare parts, and the parts come from another country, so...

Jun 2022
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Manager

Service and Support

There haven't been any upgrades for the BoxPicker. With the vendor's ticketing system, we are told...

Jun 2022
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Director

ROI / Cost

The BoxPicker actually has been more stable than other robots we have had. The BoxPicker has a lot...

May 2022
||
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Director

Functionality and Upgrades

The software is a little bit outdated, so the processing speed and the workflow could be optimized,...

May 2022
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Director

Implementation and Training

In all our years, I don't think I have seen a trainer actually come on-site, view the processes, and...

May 2022
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(0)
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Director

Relationship

We made Swisslog Healthcare start a cadence of meetings. They didn't really initiate the meetings,...

May 2022
||
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Director

Functionality and Upgrades

The system is reliable and doesn't break down much. But the software and the operations of the...

May 2022
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Director

Functionality and Upgrades

The system stores the medications, so having some type of integrated inventory with remote stock or...

May 2022
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Director

Relationship

Swisslog Healthcare has improved recently, and they have continued to reach out to us in order to...

Apr 2022
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Director

Functionality and Upgrades

When we install the BoxPicker unit at a new organization, a new instance of the software has to be...

Apr 2022
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Director

Sales and Contracting

The contracting process and the negotiations with Swisslog Healthcare went very smoothly. These...

Apr 2022
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Director

Relationship

Over the many years that we have been using the Swisslog Healthcare products, we have only had one...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Things are a little rocky when the BoxPicker breaks down. We have logged more life cycles with the...

Apr 2022
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Manager

Functionality and Upgrades

Using the BoxPicker is significantly slower than if just our technicians were picking the...

Mar 2022
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Manager

Technology

The BoxPicker isn't as loud and noisy as the other machine we use. We are all grateful for that. The...

Mar 2022
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Manager

Service and Support

Our support contact for the BoxPicker is still learning this product, so they are available and...

Mar 2022
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Manager

Other Observations & Comments

My dream would be to have much larger automatic dispensing systems on the floor and probably move a...

Mar 2022
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Manager

Functionality and Upgrades

If the vendor could find a way to speed up the BoxPicker, that would definitely make the system more...

Mar 2022
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Manager

ROI / Cost

We used to have problems with drugs that had different formulations. The wrong formulation would get...

Mar 2022
||
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Director

Functionality and Upgrades

Swisslog Healthcare hasn’t made any real improvements to the interface in the time we have had the...

Mar 2022
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Director

Service and Support

On the hardware side of the BoxPicker, we get good support. The service people get back to us in a...

Mar 2022
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Director

Functionality and Upgrades

The BoxPicker does the job that we expect. A lot of the technicians stay in one place and bring the...

Mar 2022
||
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Director

Functionality and Upgrades

When the BoxPicker goes down, it is very disruptive. The downtime procedures are borderline...

Mar 2022
||
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Analyst/Coordinator

ROI / Cost

The basic functions of getting medications out and loading medications in are pretty simple...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor is good to work with. They are having staffing issues as everyone else is, so getting...

Mar 2022
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Analyst/Coordinator

Service and Support

In terms of hardware issues, the vendor representative that we reach out to has been fantastic. The...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product we have works well, so I can’t complain about that. I wish that the system could do more...

Mar 2022
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Analyst/Coordinator

ROI / Cost

The vendor does their best to keep things affordable. If things break, the vendor's field techs are...

Mar 2022
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Manager

Implementation and Training

The initial training for the BoxPicker was good. Swisslog Healthcare identified several superusers...

Feb 2022
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Manager

Relationship

I don't have nice things to say about Swisslog Healthcare as a company. I wish we owned nothing from...

Feb 2022
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Manager

Functionality and Upgrades

There is no way in hell I would buy the BoxPicker again. My entire team despises the BoxPicker and...

Feb 2022
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Manager

Technology

The BoxPicker jams. If we look at the data, the product is functional 98% of the time, but when it...

Feb 2022
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Manager

Functionality and Upgrades

Swisslog Healthcare manages the servicing we need them to do, but they promised us certain...

Feb 2022
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Manager

ROI / Cost

The BoxPicker is just an overpriced piece of hardware, and Swisslog Healthcare nickel-and-dimes on...

Feb 2022
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Director

Future Outlook

I don’t know whether the labor shortage within the past year or so has really started to take its...

Feb 2022
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