BoxPicker Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
Ongoing training does not exist with Swisslog Healthcare. After the initial launch of the product,...
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Product
The quality of the actual physical robot in the BoxPicker system is very high, but the solution is...
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Product
The BoxPicker robot has great functionality; it is relatively easy to use, and its dependability is...
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Relationship
Swisslog Healthcare’s support is very lacking. They don’t reach out to try to provide information...
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Relationship
Swisslog Healthcare does have their systems. Our facility pays for pretty much full coverage for...
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Relationship, Product
The technician is sometimes pulling from the wrong spot in the drawer. The BoxPicker robot isn't...
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Product
The BoxPicker robot can be a little fussy at times, but most of the time we don't have issues with...
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Product
We have concerns with the inventory management system that came with the BoxPicker. The integration...
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Product
The biggest benefits of the BoxPicker are the integration with our EMR and the safety functionality...
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Operations
Swisslog Healthcare needs better, more comprehensive training for their field service staff and...
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Relationship
The service and support from Swisslog Healthcare have not met our expectations. The time to respond...
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Product
I wouldn’t buy the BoxPicker robots again. There is a better option out there, and it would live on...
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Relationship
The hardware support for the BoxPicker robot is definitely better than it is for other Swisslog...
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Product
The BoxPicker robot is a simple device; it pretty much does what it says, not as cleanly as Swisslog...
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Operations
The BoxPicker robot is a bit of a mess. Swisslog Healthcare’s implementation was extremely poor. It...
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Product
With the BoxPicker, there is one size of box that we can divide into different-sized compartments....
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Product
Swisslog Healthcare potentially keeps all their promises with the BoxPicker. It has been a pretty...
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Relationship, Operations
At Swisslog Healthcare in the last year, they have tended to switch jobs all around. Our service...
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Product
The technology in the BoxPicker is great, accurate, and reliable, but it is very limited to a...
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Loyalty
The BoxPicker is a technology that works. I just know that we plan to continue to use it.
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Value
The vendor is not supporting the product in terms of maintenance because it is out of life. It would...
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Product
The BoxPicker is great. It runs, and it doesn't break down.
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Operations
The BoxPicker works. However, we have been on a hell of a rollercoaster with this product since its...
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Product
The product itself stores different medications in the warehouse. And within, we scan any of the...
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Product, Value
The BoxPicker is probably the best Swisslog Healthcare product that we have. The machine is very...
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Relationship
There is a big backlog of tickets with Swisslog Healthcare, and we hear back from the vendor after...
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Relationship
We have lots of communication with Swisslog Healthcare’s service team and account manager, but the...
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Product
The BoxPicker does what it is supposed to be doing, but we have had a workflow change, so the reason...
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Product
What I like about the BoxPicker is that it is well designed and it just works. There are very few...
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Product
The only ding I would give the BoxPicker is the refrigerated option that has a metal gate that opens...
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Operations
Swisslog Healthcare does a lot of training whenever a product gets launched, but the ability to...
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Loyalty, Product
We have been trying to get Swisslog Healthcare to work with us and integrate things with the...
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Relationship
Swisslog Healthcare doesn’t do a good job of getting back to us in a timely manner. We submit...
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Relationship
We put in a software ticket recently, and we have already gotten an answer back. We were shocked...
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Relationship, Operations
Our project manager on the Swisslog Healthcare side was fantastic. They kept everybody on task and...
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Culture
With Swisslog Healthcare, we have to have a maintenance contract. There are a lot of moving parts...
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Relationship
The vendor is delivering what we need, but we would like more. We ask for things, and especially on...
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Relationship
We have no problems with the BoxPicker. It is excellent. The service representative who services the...
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Relationship
Swisslog Healthcare hasn't changed the BoxPicker in years. I wouldn’t recommend it to others. We had...
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Product
The BoxPicker met our needs when we went live, but now that we have grown, we have seen the...
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