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Thank you !

Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

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BoxPicker Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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Director

Relationship

If the decision were up to me, I never would have chosen Swisslog Healthcare's BoxPicker. This...

Nov 2020
(0)
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Director

Technology

The belt for this solution's arm broke not long after we went live. The solution's bins aren't...

Nov 2020
(0)
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Director

Service and Support

The BoxPicker is good when the software works. The solution builds the orders. When it does miss...

Nov 2020
(0)
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Director

Other Observations & Comments

The vendor needs to take the time to go into the field and ask users what they would find ideal in a...

Nov 2020
(0)
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Director

Implementation and Training

We got some decent training initially with the BoxPicker, but the vendor has not reached out to us...

Nov 2020
(0)
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Director

Interfacing and Integration

The BoxPicker is only integrated with the system for data refills. The BoxPicker doesn't really...

Nov 2020
(0)
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Director

Service and Support

The support for the BoxPicker is better than it is for Pharmacy Manager. Swisslog Healthcare...

Nov 2020
(0)
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Director

Technology

We haven't gotten any significant upgrades, and the software is outdated. It looks like an old DOS...

Nov 2020
(0)
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Director

Service and Support

The BoxPicker is good, but I have seen better products. I like the BoxPicker product, but Swisslog...

Nov 2020
(0)
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Director

Interfacing and Integration

The BoxPicker doesn’t have good communication with our EMR. The BoxPicker doesn’t have the right interface....

Nov 2020
(0)
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Director

Functionality and Upgrades

The BoxPicker is a simple system, and it is a little bit easier to use than other systems.

Nov 2020
(0)
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Director

Relationship

The Swisslog Healthcare project managers are just spot on. We feel like they are always there to help....

Nov 2020
(0)
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Director

Relationship

The vendor’s executives were involved until we were fully functional with the system, and then they...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

For what the BoxPicker costs compared to other systems, we got our money’s worth.

Nov 2020
(0)
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Director

Interfacing and Integration

I would recommend the BoxPicker but especially if Pharmacy Manager was bought to go with it because...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The BoxPicker breaks down a lot. The software glitches and crashes and has a lot of struggles.

Nov 2020
(0)
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Manager

Functionality and Upgrades

The BoxPicker is new technology to us, and it is good technology. Picture a grocery store with...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I like the patient safety aspect of the BoxPicker. It is easy to track expiration dates, and the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have really struggled with efficiency for months. The reports have been a concern, and some of...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We are having some reporting issues, so I would give the machine a lower rating for driving tangible...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Some of the software components and the reporting need to be improved. Swisslog Healthcare is a...

Nov 2020
(0)
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Manager

Functionality and Upgrades

After we installed the machine, everyone in the pharmacy and hospital liked it, so we are planning...

Oct 2020
(0)
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Manager

Service and Support

We are in the process of migrating the server, so we opened up a ticket with Swisslog Healthcare,...

Oct 2020
(0)
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Manager

Interfacing and Integration

The machine can interface very effectively with our EMR and third-party machines. We are using it...

Oct 2020
(0)
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Director

Technology

We have continued to expand the number of BoxPicker products we have. We have plans to add a...

Oct 2020
(0)
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Director

Functionality and Upgrades

We are implementing incremental changes to the system, and those changes have been fine.

Oct 2020
(0)
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Director

Service and Support

The vendor provides on-site hardware support, which is very high quality. We have a field service...

Oct 2020
(0)
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Director

Service and Support

Swisslog Healthcare's software support is very low quality. It is very, very bad.

Oct 2020
(0)
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Manager

Service and Support

Swisslog Healthcare is very poor at providing ongoing support for the software. The support for the...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Swisslog Healthcare is reasonable in what they charge us. They do a lot of things free of charge,...

Oct 2020
(0)
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Manager

Technology

Swisslog Healthcare doesn’t deliver a lot of new technology like software updates or changes to the...

Oct 2020
(0)
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Manager

Relationship

Swisslog Healthcare should have more executive involvement from a customer viewpoint. They should...

Oct 2020
(0)
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Manager

Service and Support

The BoxPicker has been very reliable recently, and that is different than it was in the past. We...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The BoxPicker is a robot. Robots break down. But the breakdowns don't happen very much. I like the...

Oct 2020
(0)
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Director

Future Outlook

We are planning on moving forward with the BoxPicker for the long term. I have been happier with the...

Oct 2020
(0)
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Director

Interfacing and Integration

We don't have a lot of integration goals, but the BoxPicker supports our integration goals very well...

Oct 2020
(0)
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Director

Technology

My biggest complaint with the BoxPicker is that the product runs on compressed air, so it has a lot...

Oct 2020
(0)
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Manager

Future Outlook

We are moving away from the product because we haven't been satisfied with the performance of the...

Sep 2020
(0)
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Manager

Relationship

If the decision were up to me, I would not purchase the system again. The system, the company, and...

Sep 2020
(0)
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Manager

Implementation and Training

There hasn’t really been any ongoing training or support from Swisslog Healthcare. We do all our own...

Sep 2020
(0)
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Manager

Technology

The BoxPicker works when it works, but the product isn’t always working. Swisslog Healthcare does do...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would not give the product high marks for ease of use. Some of the ancillary functions, like...

Sep 2020
(0)
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Manager

Lessons Learned

There was quite a bit of turnover in the last year, so we went through a few technicians that we...

Sep 2020
(0)
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Manager

Relationship

The new service manager just took over. My experience has been very positive with this person, but...

Sep 2020
(0)
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Manager

Interfacing and Integration

In terms of hardware, the BoxPicker is working great. It is pretty well designed, but it could be...

Sep 2020
(0)
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Manager

Technology

When we initially went live, the hardest part was actually working and collaborating with Swisslog...

Sep 2020
(0)
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Manager

Service and Support

Having a good field service tech that knows how to service the machine is very important. We need to...

Sep 2020
(0)
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Manager

Technology

Because we have the basic module, we have minimal issues. However, our sister site also purchased...

Sep 2020
(0)
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Director

Implementation and Training

Swisslog Healthcare keeps their promises with the qualifier that we had more implementation...

Sep 2020
(0)
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 or  to see details.

Director

Implementation and Training

We had a few last-minute surprises during the implementation of the product where we really had to...

Sep 2020
(0)
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Director

Technology

Swisslog Healthcare was very engaged and helpful when we went through our RFP and chose which...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The BoxPicker went live a while ago, and we have struggled to get routine maintenance, which we are...

Aug 2020
(0)
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VP/Other Executive

Technology

The decision to purchase the product was made before I came to the organization. I would never have...

Aug 2020
(0)
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VP/Other Executive

Relationship

The BoxPicker is a robot, and it works fine. Swisslog Healthcare has trouble with delivering,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We hardly have any issues with the BoxPicker. It is a solid robot that does the job. It is an...

Aug 2020
(0)
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VP/Other Executive

Relationship

We have several years left on our BoxPicker agreement, so I feel I have more time to figure the...

Aug 2020
(0)
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Director

Implementation and Training

The BoxPicker is a little more user friendly than the PillPick, but from a training perspective, I...

Aug 2020
(0)
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Director

Relationship

The on-site technical support is pretty good, but the vendor hasn't really been engaged at the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The BoxPicker helps us to track our inventory, outdate medication, and keep everything under...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The machine is super cool and really good. The BoxPicker prevents people from accessing medications...

Jul 2020
(0)
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Manager

Service and Support

For the BoxPicker implementation, Swisslog Healthcare sent over a really good technician who helped...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have a unique situation, so a lot of people at Swisslog Healthcare are confused with their own...

Jul 2020
(0)
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Manager

Implementation and Training

The initial training was very good because it was performed by me. The training was good and very...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There is one thing that I would prefer in the BoxPicker. As we scan medications, we are only...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The BoxPicker is a more reliable product than our other Swisslog Healthcare product. The BoxPicker...

Jul 2020
(0)
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Manager

Technology

I would buy the hardware again, but I have issues with the software. I don’t like the refrigerator...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

I think we only get charged for the times when Swisslog Healthcare orders something really special...

Jul 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Any ongoing training occurs at the department level. Swisslog Healthcare is really not involved with...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The interface works pretty well. We can block messages when we need to. We receive messages.

Jul 2020
(0)
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Manager

Service and Support

The vendor’s ticketing process could be improved. We have had pockets of really good field service...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Swisslog Healthcare's inventory management system doesn't have a high-level view of products and...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

Swisslog Healthcare's executives don't get involved at all unless we have to significantly escalate...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

We didn't really have a reduction in vendor visits during COVID-19. Swisslog Healthcare was able to...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

I would buy the hardware again; the software is where we have issues. I like the hardware. We have a...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We only get charged when Swisslog Healthcare orders something special that broke. For the most part,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Any ongoing training occurs at the department level. Swisslog Healthcare really isn't involved with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Although we get called back relatively quickly, the vendor's customer service process and ticket...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We have monthly maintenance for the product, which means that we do have downtime, but it is always...

Jul 2020
(0)
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Manager

Service and Support

The person that comes in to do the maintenance every month doesn't touch the software; that person...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The vendor's executives were initially more involved when we first got the product. One of the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We are totally getting our money's worth from the product. I am very satisfied. Our staff members...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would buy the product again. There are still a lot of issues here and there, but overall, I have...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

Swisslog Healthcare has kept their promises. Since the go-live, they have said yes to fixing any...

Jul 2020
(0)
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Manager

Other Observations & Comments

Having the product has been a total transformation in the pharmacy for us. It has reduced our...

Jul 2020
(0)
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Manager

Other Observations & Comments

After Swisslog Healthcare upgraded the monthly dispensing report, I went through each line item and...

Jul 2020
(0)
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Manager

Interfacing and Integration

I am very happy with the product and would highly recommend it to hospitals. The product is...

Jul 2020
(0)
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Director

Functionality and Upgrades

When the BoxPicker is working, it works well. I have had to escalate a couple of issues, and...

Jul 2020
(0)
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Director

Functionality and Upgrades

There are a couple of things that Swisslog Healthcare could do better. We have their refrigerator...

Jul 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We will see whether Swisslog Healthcare releases software updates. Every time they come out with...

Jul 2020
(0)
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Director

Implementation and Training

I wish Swisslog Healthcare would produce online videos to help train people. Some people need...

Jul 2020
(0)
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Director

Service and Support

Support from Swisslog Healthcare is pretty good. However, sometimes I feel like the technicians that...

Jul 2020
(0)
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Director

Functionality and Upgrades

The best feature of the BoxPicker is the capacity. I have a lot of drugs in a very small footprint....

Jul 2020
(0)
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Director

Functionality and Upgrades

I like the security measures in place with the BoxPicker. We have a barcode scanner, and we are...

Jul 2020
(0)
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Manager

Future Outlook

Our satisfaction with the BoxPicker will go down a year from now. We are replacing one of the robots...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

I don’t think there is nickel-and-diming with Swisslog Healthcare. The biggest hurdle with Swisslog...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

With the BoxPicker, the hardware works very well. The software does not work as dependably. When I...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

My overall experience with Swisslog Healthcare has been good. They are pretty responsive. We have an...

Jun 2020
(0)
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 or  to see details.

Director

Implementation and Training

Swisslog Healthcare doesn’t do that great with implementations. They have got some changes to make...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Swisslog Healthcare has been able to continue the maintenance of the BoxPicker during the COVID-19...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Swisslog Healthcare keeps their promises but only when we give them reminders. Getting Swisslog...

Jun 2020
(0)
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 or  to see details.

Manager

Implementation and Training

There isn't really any ongoing training from Swisslog Healthcare. We have to figure things out for...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The hardware and actual machine do what they are supposed to do. The machine grinds away. There were...

Jun 2020
(0)
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Manager

Relationship

I haven't seen Swisslog Healthcare's service be proactive at all. I have also had zero visibility...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

We haven't had anyone from the vendor on-site during the COVID-19 crisis, but we haven't really...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We haven't had any significant problems with the vendor. The vendor does seem to be transitioning,...

Jun 2020
(0)
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 or  to see details.

Manager

Technology

The system from Swisslog Healthcare does what it is supposed to do. There are really no upgrades to...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we were going to implement the BoxPicker at one of our other hospitals, the vendor said we...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The new software is taking us two steps back in productivity. There are some foibles. We had certain...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Whenever we call into support, we never know whether our case is being worked on or whether the...

Jun 2020
(0)
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Manager

Relationship

The machine is fabulous. The support technician that visits us frequently is phenomenal. One time,...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our software is not quite up to date with the changes that we need, so when we are trying to...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

In reaching out to the representative, we have not had a resolution for ongoing problems. I just...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

The service people who come to repair the machines for the technical portion have been pretty...

Jun 2020
(0)
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Analyst/Coordinator

Future Outlook

Part of our issues is the software is old. I am hoping the new software isn’t as bad. We haven’t had...

Jun 2020
(0)
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Manager

Interfacing and Integration

Swisslog Healthcare doesn't help us with achieving our integration goals simply because of the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Upgrades really haven’t happened. The vendor has done some things that we don’t see on the front end...

Apr 2020
(0)
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Manager

Service and Support

The vendor has kept their promises for everything that they said they would do. Getting the vendor...

Apr 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We give the overall quality of the product a high rating. We wish we got a bigger BoxPicker because...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I wish that the process of accessing the BoxPicker was more streamlined. Each user types in a...

Apr 2020
(0)
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Manager

Service and Support

Overall, we get good support from the vendor. Our service person helps us whenever we need help, and...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The software’s ease of use is very high. The BoxPicker is great. It works, and we don’t have too...

Mar 2020
(0)
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Physician

Other Observations & Comments

I would buy the BoxPicker again, but I would want Swisslog Healthcare to add more drawers at the bottom....

Mar 2020
(0)
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Physician

Functionality and Upgrades

With the BoxPicker, Swisslog Healthcare keeps all their promises because the machine doesn’t break down....

Mar 2020
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Physician

Service and Support

I don’t think Swisslog Healthcare adds any technology to the BoxPicker. If they do, I am not 100%...

Mar 2020
(0)
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Physician

Service and Support

There was no training. When it comes to Swisslog Healthcare’s service being proactive, I have had...

Mar 2020
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Manager

Functionality and Upgrades

The BoxPicker itself is functioning as we would expect and like it to. We don't have problems with...

Mar 2020
(0)
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Manager

Service and Support

Swisslog Healthcare is actively working to get new technology to us, but we haven't been able to...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The BoxPicker has antiquated software that is due for an enhancement. I believe the machine is...

Mar 2020
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Manager

Service and Support

The quality has gotten better in the last year. We are just not achieving our goals. We are working...

Mar 2020
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Manager

Service and Support

The service has not been proactive at all. It is reactive. Things break, and we don't seem to be...

Mar 2020
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