Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Director
Relationship
If the decision were up to me, I never would have chosen Swisslog Healthcare's BoxPicker. This...
Login or Create an Account to see details.
Director
Technology
The belt for this solution's arm broke not long after we went live. The solution's bins aren't...
Login or Create an Account to see details.
Director
Service and Support
The BoxPicker is good when the software works. The solution builds the orders. When it does miss...
Login or Create an Account to see details.
Director
Other Observations & Comments
The vendor needs to take the time to go into the field and ask users what they would find ideal in a...
Login or Create an Account to see details.
Director
Implementation and Training
We got some decent training initially with the BoxPicker, but the vendor has not reached out to us...
Login or Create an Account to see details.
Director
Interfacing and Integration
The BoxPicker is only integrated with the system for data refills. The BoxPicker doesn't really...
Login or Create an Account to see details.
Director
Service and Support
The support for the BoxPicker is better than it is for Pharmacy Manager. Swisslog Healthcare...
Login or Create an Account to see details.
Director
Technology
We haven't gotten any significant upgrades, and the software is outdated. It looks like an old DOS...
Login or Create an Account to see details.
Director
Service and Support
The BoxPicker is good, but I have seen better products. I like the BoxPicker product, but Swisslog...
Login or Create an Account to see details.
Director
Interfacing and Integration
The BoxPicker doesn’t have good communication with our EMR. The BoxPicker doesn’t have the right interface....
Login or Create an Account to see details.
Director
Functionality and Upgrades
The BoxPicker is a simple system, and it is a little bit easier to use than other systems.
Login or Create an Account to see details.
Director
Relationship
The Swisslog Healthcare project managers are just spot on. We feel like they are always there to help....
Login or Create an Account to see details.
Director
Relationship
The vendor’s executives were involved until we were fully functional with the system, and then they...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
For what the BoxPicker costs compared to other systems, we got our money’s worth.
Login or Create an Account to see details.
Director
Interfacing and Integration
I would recommend the BoxPicker but especially if Pharmacy Manager was bought to go with it because...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker breaks down a lot. The software glitches and crashes and has a lot of struggles.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker is new technology to us, and it is good technology. Picture a grocery store with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like the patient safety aspect of the BoxPicker. It is easy to track expiration dates, and the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have really struggled with efficiency for months. The reports have been a concern, and some of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are having some reporting issues, so I would give the machine a lower rating for driving tangible...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Some of the software components and the reporting need to be improved. Swisslog Healthcare is a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
After we installed the machine, everyone in the pharmacy and hospital liked it, so we are planning...
Login or Create an Account to see details.
Manager
Service and Support
We are in the process of migrating the server, so we opened up a ticket with Swisslog Healthcare,...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The machine can interface very effectively with our EMR and third-party machines. We are using it...
Login or Create an Account to see details.
Director
Technology
We have continued to expand the number of BoxPicker products we have. We have plans to add a...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are implementing incremental changes to the system, and those changes have been fine.
Login or Create an Account to see details.
Director
Service and Support
The vendor provides on-site hardware support, which is very high quality. We have a field service...
Login or Create an Account to see details.
Director
Service and Support
Swisslog Healthcare's software support is very low quality. It is very, very bad.
Login or Create an Account to see details.
Manager
Service and Support
Swisslog Healthcare is very poor at providing ongoing support for the software. The support for the...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Swisslog Healthcare is reasonable in what they charge us. They do a lot of things free of charge,...
Login or Create an Account to see details.
Manager
Technology
Swisslog Healthcare doesn’t deliver a lot of new technology like software updates or changes to the...
Login or Create an Account to see details.
Manager
Relationship
Swisslog Healthcare should have more executive involvement from a customer viewpoint. They should...
Login or Create an Account to see details.
Manager
Service and Support
The BoxPicker has been very reliable recently, and that is different than it was in the past. We...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker is a robot. Robots break down. But the breakdowns don't happen very much. I like the...
Login or Create an Account to see details.
Director
Future Outlook
We are planning on moving forward with the BoxPicker for the long term. I have been happier with the...
Login or Create an Account to see details.
Director
Interfacing and Integration
We don't have a lot of integration goals, but the BoxPicker supports our integration goals very well...
Login or Create an Account to see details.
Director
Technology
My biggest complaint with the BoxPicker is that the product runs on compressed air, so it has a lot...
Login or Create an Account to see details.
Manager
Future Outlook
We are moving away from the product because we haven't been satisfied with the performance of the...
Login or Create an Account to see details.
Manager
Relationship
If the decision were up to me, I would not purchase the system again. The system, the company, and...
Login or Create an Account to see details.
Manager
Implementation and Training
There hasn’t really been any ongoing training or support from Swisslog Healthcare. We do all our own...
Login or Create an Account to see details.
Manager
Technology
The BoxPicker works when it works, but the product isn’t always working. Swisslog Healthcare does do...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would not give the product high marks for ease of use. Some of the ancillary functions, like...
Login or Create an Account to see details.
Manager
Lessons Learned
There was quite a bit of turnover in the last year, so we went through a few technicians that we...
Login or Create an Account to see details.
Manager
Relationship
The new service manager just took over. My experience has been very positive with this person, but...
Login or Create an Account to see details.
Manager
Interfacing and Integration
In terms of hardware, the BoxPicker is working great. It is pretty well designed, but it could be...
Login or Create an Account to see details.
Manager
Technology
When we initially went live, the hardest part was actually working and collaborating with Swisslog...
Login or Create an Account to see details.
Manager
Service and Support
Having a good field service tech that knows how to service the machine is very important. We need to...
Login or Create an Account to see details.
Manager
Technology
Because we have the basic module, we have minimal issues. However, our sister site also purchased...
Login or Create an Account to see details.
Director
Implementation and Training
Swisslog Healthcare keeps their promises with the qualifier that we had more implementation...
Login or Create an Account to see details.
Director
Implementation and Training
We had a few last-minute surprises during the implementation of the product where we really had to...
Login or Create an Account to see details.
Director
Technology
Swisslog Healthcare was very engaged and helpful when we went through our RFP and chose which...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
The BoxPicker went live a while ago, and we have struggled to get routine maintenance, which we are...
Login or Create an Account to see details.
VP/Other Executive
Technology
The decision to purchase the product was made before I came to the organization. I would never have...
Login or Create an Account to see details.
VP/Other Executive
Relationship
The BoxPicker is a robot, and it works fine. Swisslog Healthcare has trouble with delivering,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We hardly have any issues with the BoxPicker. It is a solid robot that does the job. It is an...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We have several years left on our BoxPicker agreement, so I feel I have more time to figure the...
Login or Create an Account to see details.
Director
Implementation and Training
The BoxPicker is a little more user friendly than the PillPick, but from a training perspective, I...
Login or Create an Account to see details.
Director
Relationship
The on-site technical support is pretty good, but the vendor hasn't really been engaged at the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker helps us to track our inventory, outdate medication, and keep everything under...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The machine is super cool and really good. The BoxPicker prevents people from accessing medications...
Login or Create an Account to see details.
Manager
Service and Support
For the BoxPicker implementation, Swisslog Healthcare sent over a really good technician who helped...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have a unique situation, so a lot of people at Swisslog Healthcare are confused with their own...
Login or Create an Account to see details.
Manager
Implementation and Training
The initial training was very good because it was performed by me. The training was good and very...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
There is one thing that I would prefer in the BoxPicker. As we scan medications, we are only...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The BoxPicker is a more reliable product than our other Swisslog Healthcare product. The BoxPicker...
Login or Create an Account to see details.
Manager
Technology
I would buy the hardware again, but I have issues with the software. I don’t like the refrigerator...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I think we only get charged for the times when Swisslog Healthcare orders something really special...
Login or Create an Account to see details.
Manager
Implementation and Training
Any ongoing training occurs at the department level. Swisslog Healthcare is really not involved with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The interface works pretty well. We can block messages when we need to. We receive messages.
Login or Create an Account to see details.
Manager
Service and Support
The vendor’s ticketing process could be improved. We have had pockets of really good field service...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Swisslog Healthcare's inventory management system doesn't have a high-level view of products and...
Login or Create an Account to see details.
Manager
Relationship
Swisslog Healthcare's executives don't get involved at all unless we have to significantly escalate...
Login or Create an Account to see details.
Manager
Service and Support
We didn't really have a reduction in vendor visits during COVID-19. Swisslog Healthcare was able to...
Login or Create an Account to see details.
Manager
Service and Support
I would buy the hardware again; the software is where we have issues. I like the hardware. We have a...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We only get charged when Swisslog Healthcare orders something special that broke. For the most part,...
Login or Create an Account to see details.
Manager
Implementation and Training
Any ongoing training occurs at the department level. Swisslog Healthcare really isn't involved with...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Although we get called back relatively quickly, the vendor's customer service process and ticket...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have monthly maintenance for the product, which means that we do have downtime, but it is always...
Login or Create an Account to see details.
Manager
Service and Support
The person that comes in to do the maintenance every month doesn't touch the software; that person...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor's executives were initially more involved when we first got the product. One of the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are totally getting our money's worth from the product. I am very satisfied. Our staff members...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would buy the product again. There are still a lot of issues here and there, but overall, I have...
Login or Create an Account to see details.
Manager
Relationship
Swisslog Healthcare has kept their promises. Since the go-live, they have said yes to fixing any...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Having the product has been a total transformation in the pharmacy for us. It has reduced our...
Login or Create an Account to see details.
Manager
Other Observations & Comments
After Swisslog Healthcare upgraded the monthly dispensing report, I went through each line item and...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I am very happy with the product and would highly recommend it to hospitals. The product is...
Login or Create an Account to see details.
Director
Functionality and Upgrades
When the BoxPicker is working, it works well. I have had to escalate a couple of issues, and...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are a couple of things that Swisslog Healthcare could do better. We have their refrigerator...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We will see whether Swisslog Healthcare releases software updates. Every time they come out with...
Login or Create an Account to see details.
Director
Implementation and Training
I wish Swisslog Healthcare would produce online videos to help train people. Some people need...
Login or Create an Account to see details.
Director
Service and Support
Support from Swisslog Healthcare is pretty good. However, sometimes I feel like the technicians that...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The best feature of the BoxPicker is the capacity. I have a lot of drugs in a very small footprint....
Login or Create an Account to see details.
Director
Functionality and Upgrades
I like the security measures in place with the BoxPicker. We have a barcode scanner, and we are...
Login or Create an Account to see details.
Manager
Future Outlook
Our satisfaction with the BoxPicker will go down a year from now. We are replacing one of the robots...
Login or Create an Account to see details.
Manager
Relationship
I don’t think there is nickel-and-diming with Swisslog Healthcare. The biggest hurdle with Swisslog...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
With the BoxPicker, the hardware works very well. The software does not work as dependably. When I...
Login or Create an Account to see details.
Director
Service and Support
My overall experience with Swisslog Healthcare has been good. They are pretty responsive. We have an...
Login or Create an Account to see details.
Director
Implementation and Training
Swisslog Healthcare doesn’t do that great with implementations. They have got some changes to make...
Login or Create an Account to see details.
Manager
Service and Support
Swisslog Healthcare has been able to continue the maintenance of the BoxPicker during the COVID-19...
Login or Create an Account to see details.
Manager
Service and Support
Swisslog Healthcare keeps their promises but only when we give them reminders. Getting Swisslog...
Login or Create an Account to see details.
Manager
Implementation and Training
There isn't really any ongoing training from Swisslog Healthcare. We have to figure things out for...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The hardware and actual machine do what they are supposed to do. The machine grinds away. There were...
Login or Create an Account to see details.
Manager
Relationship
I haven't seen Swisslog Healthcare's service be proactive at all. I have also had zero visibility...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
We haven't had anyone from the vendor on-site during the COVID-19 crisis, but we haven't really...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We haven't had any significant problems with the vendor. The vendor does seem to be transitioning,...
Login or Create an Account to see details.
Manager
Technology
The system from Swisslog Healthcare does what it is supposed to do. There are really no upgrades to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When we were going to implement the BoxPicker at one of our other hospitals, the vendor said we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The new software is taking us two steps back in productivity. There are some foibles. We had certain...
Login or Create an Account to see details.
Manager
Service and Support
Whenever we call into support, we never know whether our case is being worked on or whether the...
Login or Create an Account to see details.
Manager
Relationship
The machine is fabulous. The support technician that visits us frequently is phenomenal. One time,...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Our software is not quite up to date with the changes that we need, so when we are trying to...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
In reaching out to the representative, we have not had a resolution for ongoing problems. I just...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The service people who come to repair the machines for the technical portion have been pretty...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
Part of our issues is the software is old. I am hoping the new software isn’t as bad. We haven’t had...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Swisslog Healthcare doesn't help us with achieving our integration goals simply because of the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Upgrades really haven’t happened. The vendor has done some things that we don’t see on the front end...
Login or Create an Account to see details.
Manager
Service and Support
The vendor has kept their promises for everything that they said they would do. Getting the vendor...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We give the overall quality of the product a high rating. We wish we got a bigger BoxPicker because...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I wish that the process of accessing the BoxPicker was more streamlined. Each user types in a...
Login or Create an Account to see details.
Manager
Service and Support
Overall, we get good support from the vendor. Our service person helps us whenever we need help, and...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The software’s ease of use is very high. The BoxPicker is great. It works, and we don’t have too...
Login or Create an Account to see details.
Physician
Other Observations & Comments
I would buy the BoxPicker again, but I would want Swisslog Healthcare to add more drawers at the bottom....
Login or Create an Account to see details.
Physician
Functionality and Upgrades
With the BoxPicker, Swisslog Healthcare keeps all their promises because the machine doesn’t break down....
Login or Create an Account to see details.
Physician
Service and Support
I don’t think Swisslog Healthcare adds any technology to the BoxPicker. If they do, I am not 100%...
Login or Create an Account to see details.
Physician
Service and Support
There was no training. When it comes to Swisslog Healthcare’s service being proactive, I have had...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker itself is functioning as we would expect and like it to. We don't have problems with...
Login or Create an Account to see details.
Manager
Service and Support
Swisslog Healthcare is actively working to get new technology to us, but we haven't been able to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The BoxPicker has antiquated software that is due for an enhancement. I believe the machine is...
Login or Create an Account to see details.
Manager
Service and Support
The quality has gotten better in the last year. We are just not achieving our goals. We are working...
Login or Create an Account to see details.
Manager
Service and Support
The service has not been proactive at all. It is reactive. Things break, and we don't seem to be...
Login or Create an Account to see details.
Advanced Filters
Featured Report
Preferences