BoxPicker
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
The biggest challenge we faced was the interoperability between the product and our other partners'...
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Technology
The BoxPicker is elegant and good looking. The product has significantly improved over time, but has...
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Relationship
The BoxPicker has been a good product, and Swisslog Healthcare has even made a few enhancements to...
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Implementation and Training
We would suggest that people who are implementing the solution take their time during the...
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Relationship
When it is upgrade time, Swisslog Healthcare makes sure we are successful. Early in our tenure with...
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Technology
The biggest issue we have had with the BoxPicker has been on the refrigeration side. We have been...
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Technology
Based on the BoxPicker's size and level of automation, it seems to be an efficient utilization of...
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Technology
The BoxPicker has been fairly reliable. There is some wear and tear, but we love the BoxPicker when...
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Other Observations & Comments
Swisslog Healthcare has gone through a lot of turnover lately, so finding the right person has been...
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Service and Support
A part of the product's refrigeration has been unavailable, so a whole portion of the product has...
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Functionality and Upgrades
We do not feel that there are a lot of reports and data that we can take from the BoxPicker, and...
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Other Observations & Comments
The product is less expensive, and to some degree, we get what we pay for with that.
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Relationship
We got limited follow-up from Swisslog Healthcare during the implementation, and...
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Other Observations & Comments
Generally speaking, the product fits into solutions well. We use a different vendor for our...
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Service and Support
The biggest frustration we face with Swisslog Healthcare's phone support is that we feel we get...
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Functionality and Upgrades
We don’t have new technology from Swisslog Healthcare; they have not made any. When they update the...
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Functionality and Upgrades
I don’t want to say that the BoxPicker is simple, but it is user friendly. The first time someone...
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Relationship
Our representative at Swisslog Healthcare is pretty reactive, and I don't feel like there is a lot...
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Service and Support
Swisslog Healthcare needs to have responsive customer service that anybody can go to in order to get...
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Relationship
We have had a pretty positive partnership around trying to develop some future enhancements with...
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Interfacing and Integration
One of the main reasons that we are staying with Swisslog Healthcare is that we have been satisfied...
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ROI / Cost
Swisslog Healthcare will charge for little things, and that is kind of a joke sometimes, but for the...
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Implementation and Training
Swisslog Healthcare comes in for a one-day or two-day training, and then it is up to us to train...
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Interfacing and Integration
The BoxPicker has some integration issues. I am missing some transactions. When a particular item...
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Technology
The BoxPicker meets the needs we have right now. When we have hardware issues, we can usually solve...
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ROI / Cost
We recently had an issue where we thought something was included in the cost of the service...
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Service and Support
In terms of the hardware and the service contract we have, the vendor does keep their promises. The...
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Service and Support
The technician on the hardware side is always willing to show me how to fix things, and I really...
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Future Outlook
The product is compatible with another medication product that we use. We have that interface out,...
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Other Observations & Comments
Overall, I like the hardware of the BoxPicker. I think it is pretty cool. It is very helpful with...
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Relationship
I tried to start meeting with our customer success manager, but that just didn't really go anywhere....
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Lessons Learned
We would probably not buy this product again. If we did, I would recommend to my organization that...
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ROI / Cost
The vendor previously did not nickel-and-dime us. But then a hardware part broke, and they charged...
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Service and Support
We are trying to get something scheduled with the vendor, but things keep coming up, so we keep...
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Other Observations & Comments
The training was okay, and the vendor gave us a manual for the product. We had to do a lot of trial...
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Interfacing and Integration
The product can talk with another product we have, and that integration provides us with refills, so...
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Functionality and Upgrades
The product is hard to troubleshoot sometimes because, with the way it is designed, it doesn't...
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Service and Support
The vendor is always putting out fires. They are never finding better ways to do things.
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Service and Support
It took me a long time to get access to the vendor’s customer portal. The vendor said it was in...
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Other Observations & Comments
With enough prodding, we are able to get across to somebody from the vendor, and we can get some...
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Functionality and Upgrades
The reporting could definitely be improved, especially for purchasing. For example, we were trying...
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ROI / Cost
The vendor could do better with giving us our money’s worth in terms of some of the upgrades we have...
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Service and Support
The vendor's service is very reactive instead of proactive. And it doesn’t help that the vendor only...
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Service and Support
The vendor has an on-site support technician who is very good. They are very responsive. In terms of...
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Functionality and Upgrades
The BoxPicker is designed for storing controlled substances, but because of the reporting system,...
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Functionality and Upgrades
The BoxPicker is a very minimal product. It has worked great the way it is right now, and Swisslog...
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Relationship
I don't have much communication with the Swisslog Healthcare team, so they don't give us a lot of...
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Functionality and Upgrades
The BoxPicker has software issues that I am not a fan of. The product is not intuitive, but the...
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Technology
The BoxPicker is a great concept, but the product is slow. I understand the slowness because the...
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Service and Support
We have been having a lot of software issues, so Swisslog Healthcare is working on the issues for...
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Implementation and Training
The whole process of getting and implementing the product and getting the software set up went...
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Service and Support
Our hardware service person is not too bad; they will help us with our problems over the phone and...
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Lessons Learned
I would tell a peer to ask Swisslog Healthcare whether the BoxPicker really needs to have two users,...
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Service and Support
There are pros and cons to the performance of the vendor. As part of our service agreement with the...
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Service and Support
Sometimes there are issues with being able to escalate something to the right people and get the...
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Functionality and Upgrades
The vendor is not as innovative with this particular product. They have done version upgrades and...
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Service and Support
To improve, the vendor needs to be more proactive with replacing equipment or parts that are going...
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Other Observations & Comments
I would choose this product again, but our hospital system probably wouldn’t. There aren’t a lot of...
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Service and Support
I wouldn’t say that Swisslog Healthcare breaks their promises, but I would say that the vendor could...
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Relationship
Swisslog Healthcare has had constant leadership changes through all of the projects and time that we...
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Implementation and Training
The go-lives with the BoxPicker were very rocky, and we didn't have any good training on any of the...
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Other Observations & Comments
The BoxPicker is fairly reliable. If there are issues, many times they come from something that our...
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Functionality and Upgrades
The system is pretty user friendly, and the product is an efficient delivery system. The BoxPicker...
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Functionality and Upgrades
There is very minimal reporting that is available right now with the BoxPicker. It would be great to...
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Functionality and Upgrades
Swisslog Healthcare’s timelines are fine, but the functionality of the software is not ideal. It...
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Interfacing and Integration
The BoxPicker only runs on Pharmacy Manager through an interface, so the integration is not...
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Technology
The BoxPicker hardware is awesome. I would order that instead of a carousel any day because of how...
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Implementation and Training
I would ask Swisslog Healthcare to not provide their current training because they don’t really know...
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Functionality and Upgrades
One example of functionality that the BoxPicker lacks is the ability to scan the bar codes of all of...
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Relationship
The remote support from Swisslog Healthcare has been very challenging for a number of reasons. Those...
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Relationship
Swisslog Healthcare’s support team and research and development team are limited. There are not a...
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Technology
It feels like once we have the product, there is not much proactiveness from Swisslog Healthcare to...
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Interfacing and Integration
BoxPicker struggles with integration because the product usually only talks to itself, so the...
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Win/Loss - Why they were selected (by current clients)
The BoxPicker is really nice. It does what it is supposed to do when it is functioning, and I love...
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Implementation and Training
The startup crew that we had with the BoxPicker is probably the best startup crew and installation...
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Service and Support
After our implementation, our service deteriorated. The BoxPicker is at the end of its life, and we...
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Other Observations & Comments
When the vendor got here with the product, some parts were missing. The tools that they needed to...
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Technology
Our satisfaction rates for the BoxPicker would be much better if we didn't have so many problems...
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Functionality and Upgrades
When we got it, the BoxPicker matched exactly what we wanted. I was extremely satisfied at the very...
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Implementation and Training
Every time we upgrade things, the process is slow. The vendor does not have a great process for...
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Interfacing and Integration
Swisslog Healthcare does a pretty good job with integration. Currently, we don't need to integrate...
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Functionality and Upgrades
In terms of new technology, the product hasn’t had an update that affects us in almost a year....
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Interfacing and Integration
The BoxPicker itself is fine, but it is a bit more expensive than it should be. There should be a...
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ROI / Cost
Swisslog Healthcare makes a lot of empty promises. We have been promised things since the initial...
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Functionality and Upgrades
BoxPicker isn't terrible, but I don't know whether the product offers enough things to make up for...
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Implementation and Training
Swisslog Healthcare did initial training, but everything after that was up to us. The training was...
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Interfacing and Integration
Swisslog Healthcare doesn't even shake hands with their own products well. Things fall out of sync...
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Interfacing and Integration
I currently have a major issue with the BoxPicker that has been going on for quite a while. Some of...
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Implementation and Training
We have really not received much training from Swisslog Healthcare whatsoever, and their education...
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Technology
We have a lot of downtime with the BoxPicker. The product is not very stable in terms of running all...
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Relationship
Swisslog Healthcare has not tried to bring any new technology into the BoxPicker. We have...
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Service and Support
I have access to some people to support the BoxPicker, and one would think that some of those people...
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Relationship
Swisslog Healthcare is awful at being proactive about anything. They wait for things to break, and...
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Future Outlook
Swisslog Healthcare has done alright at keeping promises. The vendor is not my favorite in the...
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Technology
We have been happy with the BoxPicker. We feel that it is a better technology than some of the other...
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Service and Support
Swisslog Healthcare’s support needs improvement. The service on the BoxPicker and the mechanical...
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Technology
In terms of technology, Swisslog Healthcare is a little behind.
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Service and Support
Swisslog Healthcare has somewhat kept their promises. The lead programmer recently left the company...
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Functionality and Upgrades
The BoxPicker is fairly easy to use from a technician's standpoint. It is easy to load and unload,...
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Functionality and Upgrades
One of the negatives about the BoxPicker is that from an inventory perspective, we have a box and...
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Functionality and Upgrades
The BoxPicker machine has held up well throughout the years.
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Other Observations & Comments
We have issues with needing Swisslog Healthcare parts, and the parts come from another country, so...
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Service and Support
There haven't been any upgrades for the BoxPicker. With the vendor's ticketing system, we are told...
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ROI / Cost
The BoxPicker actually has been more stable than other robots we have had. The BoxPicker has a lot...
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Functionality and Upgrades
The software is a little bit outdated, so the processing speed and the workflow could be optimized,...
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Implementation and Training
In all our years, I don't think I have seen a trainer actually come on-site, view the processes, and...
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Relationship
We made Swisslog Healthcare start a cadence of meetings. They didn't really initiate the meetings,...
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Functionality and Upgrades
The system is reliable and doesn't break down much. But the software and the operations of the...
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Functionality and Upgrades
The system stores the medications, so having some type of integrated inventory with remote stock or...
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Relationship
Swisslog Healthcare has improved recently, and they have continued to reach out to us in order to...
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Functionality and Upgrades
When we install the BoxPicker unit at a new organization, a new instance of the software has to be...
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Sales and Contracting
The contracting process and the negotiations with Swisslog Healthcare went very smoothly. These...
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Relationship
Over the many years that we have been using the Swisslog Healthcare products, we have only had one...
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Functionality and Upgrades
Things are a little rocky when the BoxPicker breaks down. We have logged more life cycles with the...
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Functionality and Upgrades
Using the BoxPicker is significantly slower than if just our technicians were picking the...
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Technology
The BoxPicker isn't as loud and noisy as the other machine we use. We are all grateful for that. The...
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Service and Support
Our support contact for the BoxPicker is still learning this product, so they are available and...
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Other Observations & Comments
My dream would be to have much larger automatic dispensing systems on the floor and probably move a...
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Functionality and Upgrades
If the vendor could find a way to speed up the BoxPicker, that would definitely make the system more...
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ROI / Cost
We used to have problems with drugs that had different formulations. The wrong formulation would get...
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Functionality and Upgrades
Swisslog Healthcare hasn’t made any real improvements to the interface in the time we have had the...
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Service and Support
On the hardware side of the BoxPicker, we get good support. The service people get back to us in a...
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Functionality and Upgrades
The BoxPicker does the job that we expect. A lot of the technicians stay in one place and bring the...
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Functionality and Upgrades
When the BoxPicker goes down, it is very disruptive. The downtime procedures are borderline...
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ROI / Cost
The basic functions of getting medications out and loading medications in are pretty simple...
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Relationship
The vendor is good to work with. They are having staffing issues as everyone else is, so getting...
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Service and Support
In terms of hardware issues, the vendor representative that we reach out to has been fantastic. The...
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Functionality and Upgrades
The product we have works well, so I can’t complain about that. I wish that the system could do more...
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ROI / Cost
The vendor does their best to keep things affordable. If things break, the vendor's field techs are...
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Implementation and Training
The initial training for the BoxPicker was good. Swisslog Healthcare identified several superusers...
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Relationship
I don't have nice things to say about Swisslog Healthcare as a company. I wish we owned nothing from...
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Functionality and Upgrades
There is no way in hell I would buy the BoxPicker again. My entire team despises the BoxPicker and...
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Technology
The BoxPicker jams. If we look at the data, the product is functional 98% of the time, but when it...
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Functionality and Upgrades
Swisslog Healthcare manages the servicing we need them to do, but they promised us certain...
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ROI / Cost
The BoxPicker is just an overpriced piece of hardware, and Swisslog Healthcare nickel-and-dimes on...
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Future Outlook
I don’t know whether the labor shortage within the past year or so has really started to take its...
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