BoxPicker Commentary
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Jackson Tate
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User Commentary

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Manager

Product

The technology in the BoxPicker is great, accurate, and reliable, but it is very limited to a...

May 2024
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Analyst/Coordinator

Loyalty

The BoxPicker is a technology that works. I just know that we plan to continue to use it.

Apr 2024
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Analyst/Coordinator

Value

The vendor is not supporting the product in terms of maintenance because it is out of life. It would...

Apr 2024
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Manager

Product

The BoxPicker is great. It runs, and it doesn't break down.

Apr 2024
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Analyst/Coordinator

Operations

The BoxPicker works. However, we have been on a hell of a rollercoaster with this product since its...

Mar 2024
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Analyst/Coordinator

Product

The product itself stores different medications in the warehouse. And within, we scan any of the...

Mar 2024
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Manager

Product, Value

The BoxPicker is probably the best Swisslog Healthcare product that we have. The machine is very...

Jan 2024
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Manager

Relationship

There is a big backlog of tickets with Swisslog Healthcare, and we hear back from the vendor after...

Jan 2024
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Manager

Relationship

We have lots of communication with Swisslog Healthcare’s service team and account manager, but the...

Jan 2024
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Director

Product

The BoxPicker does what it is supposed to be doing, but we have had a workflow change, so the reason...

Dec 2023
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VP/Other Executive

Product

What I like about the BoxPicker is that it is well designed and it just works. There are very few...

Nov 2023
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VP/Other Executive

Product

The only ding I would give the BoxPicker is the refrigerated option that has a metal gate that opens...

Nov 2023
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VP/Other Executive

Operations

Swisslog Healthcare does a lot of training whenever a product gets launched, but the ability to...

Nov 2023
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VP/Other Executive

Loyalty, Product

We have been trying to get Swisslog Healthcare to work with us and integrate things with the...

Nov 2023
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VP/Other Executive

Relationship

Swisslog Healthcare doesn’t do a good job of getting back to us in a timely manner. We submit...

Nov 2023
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Analyst/Coordinator

Relationship

We put in a software ticket recently, and we have already gotten an answer back. We were shocked...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

Our project manager on the Swisslog Healthcare side was fantastic. They kept everybody on task and...

Oct 2023
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Analyst/Coordinator

Culture

With Swisslog Healthcare, we have to have a maintenance contract. There are a lot of moving parts...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor is delivering what we need, but we would like more. We ask for things, and especially on...

Oct 2023
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Director

Relationship

We have no problems with the BoxPicker. It is excellent. The service representative who services the...

Oct 2023
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Director

Relationship

Swisslog Healthcare hasn't changed the BoxPicker in years. I wouldn’t recommend it to others. We had...

Oct 2023
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Director

Product

The BoxPicker met our needs when we went live, but now that we have grown, we have seen the...

Oct 2023
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Manager

Product

Even though the system works very well, the product’s reporting features that can be extracted into...

Sep 2023
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Manager

Relationship

It would be nice to have somebody assigned to our area to check in with us. We don't really have any...

Sep 2023
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Manager

Operations

All of Swisslog Healthcare’s training was done up front. They have not provided any resources for...

Sep 2023
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Manager

Product

The BoxPicker’s safety features are superior to any alternative product that I have seen. The...

Sep 2023
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Manager

Product

The BoxPicker is a very efficient system. With manual pulling in other systems I have seen, I still...

Sep 2023
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Manager

Product

The BoxPicker is pretty easy to use. The BoxPicker is designed to do one thing, so I can't imagine...

Aug 2023
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Manager

Operations

The implementation for the BoxPicker was messy, but the upgrades have gone better. There is a...

Aug 2023
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Manager

Operations

The initial training for the BoxPicker was okay. Honestly, not much ongoing training has been needed...

Aug 2023
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Manager

Product

The BoxPicker doesn't really have any integration or interoperability functions. The BoxPicker is a...

Aug 2023
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Manager

Value

The BoxPicker was insanely expensive, and there was a lot of time required for things up front. But...

Aug 2023
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Director

Product

The vendor talks about the BoxPicker being a very robust product, and it just breaks down a lot. It...

Aug 2023
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Director

Product

The BoxPicker breaks down a lot. It really meets our needs except for the fact that we need it to be...

Aug 2023
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Director

Relationship

When we call Swisslog Healthcare’s support people and can get ahold of our regular support person,...

Aug 2023
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Director

Culture, Loyalty

The way our contract worked with Swisslog Healthcare is that we bought the BoxPicker outright, and...

Aug 2023
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Director

Culture, Relationship

We received promises from Swisslog Healthcare about notifications and when they were going to take...

Aug 2023
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Manager

Relationship

The main reason I would not repurchase the BoxPicker is that the support, at least in our region, is...

Aug 2023
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Manager

Product

When everything is working, the BoxPicker is a great product. It does what it is supposed to do. It...

Aug 2023
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Manager

Product

The issues that we run into are mainly hardware failures, and there can be issues related to the...

Aug 2023
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Manager

Relationship

The biggest challenge is that the vendor’s support team does not meet expectations regarding their...

Aug 2023
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Manager

Relationship

I suggest that Swisslog Healthcare have a more proactive approach to their customer relationships....

Aug 2023
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Manager

Product

Since a recent hardware upgrade, things with the BoxPicker have been more stable than in recent years....

Jul 2023
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Manager

Product

I would like to see new innovations to the BoxPicker. Other competitors or products in the market...

Jul 2023
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Manager

Product

The BoxPicker functions well. The product’s biggest strength is that it has a pretty simple design,...

Jun 2023
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Manager

Relationship, Product

When the BoxPicker does have issues, the alarms could be a bit more user friendly. We had an issue...

Jun 2023
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