PillPick
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Jackson Tate
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User Commentary

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Manager

Other Observations & Comments

I am told that Swisslog Healthcare plans to have more training for individual sites. That training...

Jan 2023
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Manager

Technology

When the PillPick is working, it is awesome because the product does whatever a user tells it to in...

Jan 2023
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Manager

Functionality and Upgrades

Our main issue with the PillPick is that the solution is complex. There are a lot of moving parts....

Jan 2023
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Manager

Service and Support

Fixing a problem with the PillPicker typically requires a few people. The person that is assigned to...

Jan 2023
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Director

Functionality and Upgrades

The PillPick makes things convenient because nurses have everything ready to administer. That is a...

Jan 2023
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Director

Functionality and Upgrades

I looked at the PillPick before coming into my role and was excited about it. However, I have been...

Jan 2023
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Director

Relationship

In our dealings with our representative, we told Swisslog Healthcare we were looking at exiting our...

Jan 2023
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Manager

Service and Support

I would like the PillPick to run correctly. It breaks down. We have been having an issue. The vendor...

Dec 2022
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Manager

Functionality and Upgrades

When the PillPick runs, it runs great. I like that we are able to run two cart fills off of two...

Dec 2022
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Manager

Service and Support

The person from Swisslog Healthcare that we work with above the technician level is not that great,...

Dec 2022
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Manager

Functionality and Upgrades

The PillPick is not user friendly. It is hard to use for some people because of all the moving parts...

Dec 2022
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Manager

Service and Support

Swisslog Healthcare has made improvements to their support structure; we get a live body.

Nov 2022
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Manager

Relationship

Once in a while, we will get contact from Swisslog Healthcare, and they will say they will do...

Nov 2022
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Manager

Functionality and Upgrades

There are no product developments or upgrades in the works for the PillPick. Maybe that just goes...

Nov 2022
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Manager

ROI / Cost

The PillPick doesn’t have 100% throughput. It drops pills at almost every point in the process. So...

Nov 2022
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Manager

Technology

The biggest challenges with the PillPick are having to work around downtime issues and manage some...

Nov 2022
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Manager

ROI / Cost

Swisslog Healthcare is good at honoring our service contract and not charging for every little...

Nov 2022
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Manager

Implementation and Training

There isn't any ongoing training from Swisslog Healthcare. We would like ongoing training. That...

Nov 2022
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Manager

Service and Support

The PillPick isn’t that difficult to use, but some of it is in Italian. Swisslog Healthcare doesn’t...

Nov 2022
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Analyst/Coordinator

Service and Support

Swisslog Healthcare is not proactive at all. We had some catastrophic hardware failures recently,...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I know the Swisslog Healthcare software very well, and I know it better than anyone in my...

Nov 2022
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Analyst/Coordinator

Service and Support

We put a ticket in with the support people, and then it goes to Neverland. We get an automated...

Nov 2022
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Analyst/Coordinator

Service and Support

Software is definitely a sore subject for me with Swisslog Healthcare. I am still waiting on some...

Nov 2022
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Analyst/Coordinator

Service and Support

We pay to have a service technician from Swisslog Healthcare, and that is not inexpensive, but...

Nov 2022
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Analyst/Coordinator

Technology

Swisslog Healthcare has made improvements to their technology. The new version of the PillPick is a...

Nov 2022
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VP/Other Executive

Relationship

Our experience with Swisslog Healthcare has not been great. We have had a lot of issues with the...

Sep 2022
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VP/Other Executive

Lessons Learned

I would recommend never uninstalling the PillPick because I heard of another organization that did...

Sep 2022
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VP/Other Executive

Technology

When the PillPick works, it is great. The downtime obviously creates a lot of delays, and the...

Sep 2022
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Director

Relationship

We have had a bad experience with the executive-level support and the account-level support. We...

Jul 2022
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Director

Service and Support

We contract with the vendor for a technician to do preventative maintenance and fix things, and that...

Jul 2022
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Director

Functionality and Upgrades

We have one of the older robots, but one of the issues we have is that the PillPick will...

Jul 2022
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Director

Functionality and Upgrades

Our experience with day-to-day maintenance and day-to-day operations has been excellent. The...

Jul 2022
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VP/Other Executive

Technology

We continue to use the PillPick for some of our sites, but for others, we are using a different...

Jun 2022
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VP/Other Executive

ROI / Cost

Swisslog Healthcare likes to collect their money. They charge us for anything we need, but they have...

Jun 2022
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VP/Other Executive

Interfacing and Integration

The integration is not good because the product doesn't have cabinets. The product interfaces with...

Jun 2022
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VP/Other Executive

Implementation and Training

Pharmacies have a lot of turnover. Part of the issue may be contract related, but compared to other...

Jun 2022
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VP/Other Executive

Relationship

Swisslog Healthcare's service was great until they realized they weren't in our future plans. Then...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The product works really well. There are a lot of parts that can break, but using the system is...

Jun 2022
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VP/Other Executive

Technology

The product has some downtime because our system is old. The vendor's technology isn't changing...

Jun 2022
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Manager

Functionality and Upgrades

I would rather see our dispensing model in an automated dispensing cabinet, all-medication...

Jun 2022
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Manager

Functionality and Upgrades

The PillPick system is fairly easy to use. There are some commands in Italian, but over time, we...

Jun 2022
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Manager

Service and Support

I would like Swisslog Healthcare to resolve issues more quickly and to manage orders better. We had...

Jun 2022
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Manager

Service and Support

We have a field technician assigned to our hospital, and when we have issues, the technician only...

Jun 2022
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Manager

ROI / Cost

The vendor claims that they are doing preventive maintenance on our machines, but the work seems...

May 2022
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Director

Functionality and Upgrades

The PillPick has a lot of moving parts and requires a lot of preventative maintenance. It always...

May 2022
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Director

Functionality and Upgrades

We upgraded the server, and the PillPick has been much better since then. Swisslog Healthcare...

May 2022
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Director

Relationship

We have had the same tech for a while now, and that has been great. Previously, the techs weren't...

May 2022
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Director

Relationship

The vendor hasn't utilized any type of platform to say where they are going and what their new...

May 2022
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Director

Service and Support

I have seen much less development from Swisslog Healthcare than other vendors that we work with....

Apr 2022
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Director

Technology

The device for the PillPick is a very hands-on piece of technology, and a lot of what we have...

Apr 2022
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Manager

Interfacing and Integration

When the PillPick is working, it is incredibly accurate and fast. It does talk properly to our EMR.

Mar 2022
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Manager

Functionality and Upgrades

I am not as impressed with the PillPick as I would like to be. At one point, we got a new machine,...

Mar 2022
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Manager

Functionality and Upgrades

The PillPick is smaller than another machine we use, so it carries fewer drugs, but I kind of like...

Mar 2022
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Manager

Technology

There must be a better method than that of the PillPick. I don't know what that method looks like,...

Mar 2022
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Manager

Service and Support

There are engineers and repair people who come out and regularly work on the PillPick. They do phone...

Mar 2022
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(0)
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Manager

ROI / Cost

The PillPick has helped us manage pharmacy inventory, and it has allowed us to have real-time...

Feb 2022
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Manager

Relationship

We have submitted tickets for product enhancements to the PillPick, but we spoke with the technician...

Feb 2022
||
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Manager

Functionality and Upgrades

The product does what it does for us fairly well, and the issues that we do have mostly have to do...

Feb 2022
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Manager

Functionality and Upgrades

The PillPick is much closer to what we would call perfect than a human because it uses barcodes, and...

Feb 2022
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Manager

ROI / Cost

The biggest complaint that we have about the PillPick is that if we want to do an upgrade, the cost...

Feb 2022
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Manager

Service and Support

The support desk at Swisslog Healthcare is not always perfect. Sometimes things don’t get done quite...

Feb 2022
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Manager

Other Observations & Comments

The trainings are pretty much completely handled by our own people. Anything that comes from...

Feb 2022
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Manager

Functionality and Upgrades

The product is very user friendly. There is a lot to learn. Learning how to turn the machine on and...

Feb 2022
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Manager

Service and Support

I simply can’t criticize our maintenance person. They are available 24 hours a day, 7 days a week,...

Feb 2022
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Manager

Functionality and Upgrades

The PillPick is a wonderful machine. It has its quirks, but it does what it is supposed to do, and...

Feb 2022
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Director

Service and Support

I feel very well supported by Swisslog Healthcare in that if I call, they are very responsive in...

Feb 2022
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Director

Other Observations & Comments

Our field service tech from Swisslog Healthcare is extremely knowledgeable, but they live kind of...

Feb 2022
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Director

Interfacing and Integration

One of the promises that Swisslog Healthcare made was that we would have a certain interface with...

Feb 2022
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Director

Functionality and Upgrades

I have experience with other types of robotics, and all things considered, the PillPick churns out a...

Feb 2022
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Director

Other Observations & Comments

Our equipment was approaching the end of its life, and we surpassed it by a few years. That could be...

Feb 2022
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