Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

(Your Products / Your Organization's Products)


PillPick Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Pharmacy Automation - Dispensing Robotics on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Swisslog Healthcare is trying to meet our needs when it comes to service of things that aren’t...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are gaps in our ability to report out of the system to better maximize the effectiveness in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Since we have had the hardware, there have not been any changes. Swisslog Healthcare has not...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have issues at times with releasing our orders. We have to go to the computer to click on them...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are using the PillPick very heavily, and we actually did some refurbishment with some items that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The PillPick is less of a headache than other products we have because we have only one site that is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Swisslog Healthcare has a problem with keeping its promises because of staffing. When we have key...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The user interface for the PillPick could improve in terms of the workstation and not the aptitude...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the PillPick works really well considering the size of our health system and the number of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PillPick is an incredible machine. When the current functionality is running well, it is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have some pretty bad quality components from them. One of the components that is used in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a lot of training to run this machine. If people are properly trained with long-term...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We seem to have one very knowledgeable person and one not-so-knowledgeable person that we work with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is solid, but Swisslog Healthcare's customer service is bad. The support is located in...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we bought the PillPick, Swisslog Healthcare was the only vendor that had automation. Since...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With technical issues, our support call goes to one person’s cell phone. We have one person...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PillPick requires certain consumable products, like labels, overwraps, and things that we need...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Swisslog Healthcare has definitely charged us for every little thing. We have been able to waive...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When the PillPick works, it works great. But when it goes down, we go down, and we have to depend on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Swisslog Healthcare's technology is very advanced. It offers a lot of potential benefits. Once we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is important for customers to be aware of the potential challenges with the PillPick. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PillPick is supposed to be much better for nursing with the PickRing, but the initial feedback...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are negotiating with Swisslog Healthcare to add a certain system. At the time we installed the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is all integrated; there are just little areas that we might want to tweak. Swisslog...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't really requested any new technology from Swisslog Healthcare. What we have is pretty...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PillPick saves us a lot of time. I have to go through some of the medications to make sure that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an old machine, and it breaks down a lot. We will be installing a newer model. Obviously, we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare's support during the COVID-19 pandemic hasn't been great. The company is based...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service from Swisslog Healthcare is proactive. Somebody comes out weekly. That stipulation is in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The on-site field technician is very good, but the software support takes a few days to process our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are happy with the PillPick from a user standpoint, a medication management standpoint, and a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we have a problem, we bring it up to the vendor. Most of the time, they listen and are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor was fairly new, the training and support weren't good. But after we provided...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The user interface is very straightforward, but I can’t give the system the highest rating because...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the PillPick to a peer or friend. The technology works very well and as expected....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some new systems have additional safety checks, which is nice. We don't have those, but Swisslog...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Swisslog Healthcare notifies us when they make changes. They work with us in advance of any major...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PillPick holds hundreds of our different drugs. We have to package them, and that is a little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is really no ongoing training. That is all handled internally at our site. The vendor is slow...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Unfortunately, in some situations, Swisslog Healthcare drives outcomes in a negative manner.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the PillPick is working, it is great. However, the Pillpick is an older robot. It is quirky and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have never had the same people for implementations or upgrades. We had a project manager from...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pill packager works fine. The PillPick hardware just seems to run. Nobody ever mentions any...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell current or potential Swisslog Healthcare sites to push for a level of engagement from...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a functionality standpoint, Swisslog Healthcare has not necessarily kept their promises. We...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the barcode scanning feature. It helps with security and accuracy.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish we could get better field support from Swisslog Healthcare for PillPick. The product is more...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only way to use an already-barcoded product is to overwrap it with another barcode, so the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was hired, I noticed there were issues with interfaces, and there were some upgrades that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would advise people to make sure to get redundant packaging and dispensing units on their machine...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Organizations should make sure to have adequate storage available for all of the supplies and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the product is fully functional, the operations are very smooth. The uptime is very good, but...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF