PillPick
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
I am told that Swisslog Healthcare plans to have more training for individual sites. That training...
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Technology
When the PillPick is working, it is awesome because the product does whatever a user tells it to in...
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Functionality and Upgrades
Our main issue with the PillPick is that the solution is complex. There are a lot of moving parts....
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Service and Support
Fixing a problem with the PillPicker typically requires a few people. The person that is assigned to...
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Functionality and Upgrades
The PillPick makes things convenient because nurses have everything ready to administer. That is a...
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Functionality and Upgrades
I looked at the PillPick before coming into my role and was excited about it. However, I have been...
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Relationship
In our dealings with our representative, we told Swisslog Healthcare we were looking at exiting our...
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Service and Support
I would like the PillPick to run correctly. It breaks down. We have been having an issue. The vendor...
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Functionality and Upgrades
When the PillPick runs, it runs great. I like that we are able to run two cart fills off of two...
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Service and Support
The person from Swisslog Healthcare that we work with above the technician level is not that great,...
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Functionality and Upgrades
The PillPick is not user friendly. It is hard to use for some people because of all the moving parts...
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Service and Support
Swisslog Healthcare has made improvements to their support structure; we get a live body.
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Relationship
Once in a while, we will get contact from Swisslog Healthcare, and they will say they will do...
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Functionality and Upgrades
There are no product developments or upgrades in the works for the PillPick. Maybe that just goes...
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ROI / Cost
The PillPick doesn’t have 100% throughput. It drops pills at almost every point in the process. So...
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Technology
The biggest challenges with the PillPick are having to work around downtime issues and manage some...
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ROI / Cost
Swisslog Healthcare is good at honoring our service contract and not charging for every little...
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Implementation and Training
There isn't any ongoing training from Swisslog Healthcare. We would like ongoing training. That...
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Service and Support
The PillPick isn’t that difficult to use, but some of it is in Italian. Swisslog Healthcare doesn’t...
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Service and Support
Swisslog Healthcare is not proactive at all. We had some catastrophic hardware failures recently,...
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Functionality and Upgrades
I know the Swisslog Healthcare software very well, and I know it better than anyone in my...
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Service and Support
We put a ticket in with the support people, and then it goes to Neverland. We get an automated...
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Service and Support
Software is definitely a sore subject for me with Swisslog Healthcare. I am still waiting on some...
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Service and Support
We pay to have a service technician from Swisslog Healthcare, and that is not inexpensive, but...
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Technology
Swisslog Healthcare has made improvements to their technology. The new version of the PillPick is a...
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Relationship
Our experience with Swisslog Healthcare has not been great. We have had a lot of issues with the...
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Lessons Learned
I would recommend never uninstalling the PillPick because I heard of another organization that did...
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Technology
When the PillPick works, it is great. The downtime obviously creates a lot of delays, and the...
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Relationship
We have had a bad experience with the executive-level support and the account-level support. We...
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Service and Support
We contract with the vendor for a technician to do preventative maintenance and fix things, and that...
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Functionality and Upgrades
We have one of the older robots, but one of the issues we have is that the PillPick will...
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Functionality and Upgrades
Our experience with day-to-day maintenance and day-to-day operations has been excellent. The...
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Technology
We continue to use the PillPick for some of our sites, but for others, we are using a different...
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ROI / Cost
Swisslog Healthcare likes to collect their money. They charge us for anything we need, but they have...
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Interfacing and Integration
The integration is not good because the product doesn't have cabinets. The product interfaces with...
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Implementation and Training
Pharmacies have a lot of turnover. Part of the issue may be contract related, but compared to other...
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Relationship
Swisslog Healthcare's service was great until they realized they weren't in our future plans. Then...
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Functionality and Upgrades
The product works really well. There are a lot of parts that can break, but using the system is...
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Technology
The product has some downtime because our system is old. The vendor's technology isn't changing...
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Functionality and Upgrades
I would rather see our dispensing model in an automated dispensing cabinet, all-medication...
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Functionality and Upgrades
The PillPick system is fairly easy to use. There are some commands in Italian, but over time, we...
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Service and Support
I would like Swisslog Healthcare to resolve issues more quickly and to manage orders better. We had...
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Service and Support
We have a field technician assigned to our hospital, and when we have issues, the technician only...
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ROI / Cost
The vendor claims that they are doing preventive maintenance on our machines, but the work seems...
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Functionality and Upgrades
The PillPick has a lot of moving parts and requires a lot of preventative maintenance. It always...
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Functionality and Upgrades
We upgraded the server, and the PillPick has been much better since then. Swisslog Healthcare...
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Relationship
We have had the same tech for a while now, and that has been great. Previously, the techs weren't...
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Relationship
The vendor hasn't utilized any type of platform to say where they are going and what their new...
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Service and Support
I have seen much less development from Swisslog Healthcare than other vendors that we work with....
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Technology
The device for the PillPick is a very hands-on piece of technology, and a lot of what we have...
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Interfacing and Integration
When the PillPick is working, it is incredibly accurate and fast. It does talk properly to our EMR.
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Functionality and Upgrades
I am not as impressed with the PillPick as I would like to be. At one point, we got a new machine,...
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Functionality and Upgrades
The PillPick is smaller than another machine we use, so it carries fewer drugs, but I kind of like...
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Technology
There must be a better method than that of the PillPick. I don't know what that method looks like,...
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Service and Support
There are engineers and repair people who come out and regularly work on the PillPick. They do phone...
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ROI / Cost
The PillPick has helped us manage pharmacy inventory, and it has allowed us to have real-time...
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Relationship
We have submitted tickets for product enhancements to the PillPick, but we spoke with the technician...
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Functionality and Upgrades
The product does what it does for us fairly well, and the issues that we do have mostly have to do...
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Functionality and Upgrades
The PillPick is much closer to what we would call perfect than a human because it uses barcodes, and...
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ROI / Cost
The biggest complaint that we have about the PillPick is that if we want to do an upgrade, the cost...
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Service and Support
The support desk at Swisslog Healthcare is not always perfect. Sometimes things don’t get done quite...
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Other Observations & Comments
The trainings are pretty much completely handled by our own people. Anything that comes from...
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Functionality and Upgrades
The product is very user friendly. There is a lot to learn. Learning how to turn the machine on and...
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Service and Support
I simply can’t criticize our maintenance person. They are available 24 hours a day, 7 days a week,...
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Functionality and Upgrades
The PillPick is a wonderful machine. It has its quirks, but it does what it is supposed to do, and...
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Service and Support
I feel very well supported by Swisslog Healthcare in that if I call, they are very responsive in...
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Other Observations & Comments
Our field service tech from Swisslog Healthcare is extremely knowledgeable, but they live kind of...
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Interfacing and Integration
One of the promises that Swisslog Healthcare made was that we would have a certain interface with...
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Functionality and Upgrades
I have experience with other types of robotics, and all things considered, the PillPick churns out a...
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Other Observations & Comments
Our equipment was approaching the end of its life, and we surpassed it by a few years. That could be...
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