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PillPick
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

My impression is that Swisslog Healthcare is underresourced on the software side, so we do not get...

Nov 2021
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Director

The PillPick is very complex. It is very finicky. We can’t expect to have a new user work with the...

Nov 2021
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Analyst/Coordinator

The first time we touched the product, the vendor threw a bunch of training things at us. We were...

Nov 2021
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Analyst/Coordinator

I would like to see more communication and proactive maintenance from our local service...

Nov 2021
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Analyst/Coordinator

I have gotten absolutely zero response to a ticket that I submitted a while ago. I would like to see...

Nov 2021
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Manager

Swisslog Healthcare charges for certain things but not for every little thing. They are pretty good...

Nov 2021
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Manager

The initial training was good, but Swisslog Healthcare doesn't do much to support new users. We...

Nov 2021
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Manager

Swisslog Healthcare is proactive in the sense that they do weekly maintenance. They are good about...

Nov 2021
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Manager

The PillPick does pretty much everything we need it to do, but it isn't part of our long-term plans....

Nov 2021
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Director

The PillPick can help a hospital that has a unit dose dispensing model from a central pharmacy....

Nov 2021
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Director

The PillPick is at end of its useful life, so we are looking at other options. My colleagues are...

Nov 2021
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Manager

Swisslog Healthcare charges us for everything. We pay for a lot of things with the Swisslog IMS service....

Oct 2021
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Manager

When the PillPick is working, it is great. Since we rely on it so much, we really miss the product...

Oct 2021
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Manager

The PillPick is a little complicated. There are a lot of moving parts. The system requires a lot of...

Oct 2021
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Manager

There haven't been any changes to the PillPick in years. For any new upgrade, we have to wait until...

Oct 2021
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Manager

A chronic problem with Swisslog Healthcare has always been the documentation of their services and...

Oct 2021
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Manager

Swisslog Healthcare has improved their overall call triage system. For the past few years, when we...

Oct 2021
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Manager

In terms of technology and efficiency, the PillPick is great. It does the job well. It just needs a...

Oct 2021
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Manager

Swisslog Healthcare doesn't push out updates to us. I don't know whether the vendor is really...

Oct 2021
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Manager

We escalate issues with the PillPick when they start to get really tough, and some of the top...

Oct 2021
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Manager

The PillPick costs a set amount, and there is a preventative maintenance document and schedule, so...

Oct 2021
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Manager

There is no ongoing training from Swisslog Healthcare. That would be beneficial for a new employee...

Oct 2021
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Manager

Some of the functionality of the system is contemporary. For example, when we implemented the new...

Oct 2021
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Manager

Swisslog Healthcare's technical support is our biggest issue. The support waxes and wanes depending...

Oct 2021
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Director

The PillPick really does everything it is supposed to. We have been satisfied with it. The longevity...

Aug 2021
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Director

The vendor’s support is pretty solid. We have had a few minor issues, but overall, Swisslog...

Aug 2021
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Director

We most definitely have gotten our money’s worth, given the years that the robot has been implemented....

Aug 2021
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Director

An organization's experience with the PillPick is really dependent on their facilities' dispensing...

Aug 2021
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Director

The vendor’s involvement is very good. We have access to anyone we need when we need it. When...

Aug 2021
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Director

The way technology is developing, there are different dose forms that we wish were included on the...

Aug 2021
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Director

There is an interface that Swisslog Healthcare has been working on for a few years that will allow...

Aug 2021
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Director

The PillPick has a lot of output. When it works really well, it fills quite a high percentage of our...

Aug 2021
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Director

The PillPick is a fabulous and incredible piece of machinery. If we sit there and watch it for a...

Aug 2021
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Director

There are suction cups that hold the packages all over the place; they are plastic and get worn down...

Aug 2021
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Director

The PillPick is an aging piece of equipment. It has probably outlived or is on the verge of...

Aug 2021
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Director

I don’t think we have had an upgrade recently, but we have gotten fixes. The PillPick is really...

Aug 2021
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Manager

The product is supposed to be integrated with the BoxPicker and another vendor so that tech people...

Jul 2021
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Manager

The PillPick was a little better with training. The trainers spent some time with the pharmacists...

Jul 2021
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Manager

The product works, but we have had it for many years, so things are breaking down and starting to...

Jul 2021
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Manager

The product is pretty easy to use, and it does a good job. However, I am not giving as high a score...

Jul 2021
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Manager

The executives don't come here or get involved too much unless we have a major problem.

Jul 2021
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Manager

We paid a lot of money for the product. Swisslog Healthcare charges us for every little thing. If I...

Jul 2021
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Manager

We lost one of our technicians and got somebody new. Then COVID-19 started, and we had problems. The...

Jul 2021
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Manager

I would like a closer connection with trainers to make sure that people are more educated about...

Jul 2021
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Manager

The solution needs some more integration. It is really weird that we have to hit the log in button...

Jul 2021
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Manager

I like the individualized barcoding of the doses that come out and how each dose is trackable. When...

Jul 2021
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Director

We have tried to escalate things multiple times and haven't gotten the response that we have needed.

Jul 2021
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Director

The service contract is expensive, and we are still having to pay for some parts that seem to be excessive....

Jul 2021
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Director

We have had hiccups with trying to integrate the PillPick with another system, such as when we...

Jul 2021
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Analyst/Coordinator

For a little more than a year, we have struggled a lot with Swisslog Healthcare’s online service and...

Jun 2021
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Analyst/Coordinator

For what the PillPick is intended for, it is pretty complete.

Jun 2021
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Analyst/Coordinator

The product is hardware heavy; there is more hardware than software. We do require a technician...

Jun 2021
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Analyst/Coordinator

We are trying to switch everything to one model, so we will use another product for functionalities...

Jun 2021
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Analyst/Coordinator

I don’t think our decision to move away from using the PillPick for certain things has impacted the...

Jun 2021
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Analyst/Coordinator

The PillPick has a different value depending on an organization’s goals, directives, and dispensing...

Jun 2021
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Director

The product is very needy. We need a really good tech from Swisslog Healthcare to maintain it. As...

Jun 2021
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Director

We implemented the Swisslog Healthcare product many years ago. Since then, there has obviously been...

Jun 2021
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Manager

I don't like the PillPick and would never recommend it to anyone. It isn't a very good machine; it...

Jun 2021
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Director

Swisslog Healthcare keeps their promises but very slowly. They don’t move nearly as fast as we would...

Jun 2021
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Director

I would probably not buy the PillPick again. Many years ago, when we implemented it, I was the one...

Jun 2021
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Manager

When Swisslog Healthcare does upgrades, they do so in the background, so I don't know about the...

Jun 2021
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Manager

The service isn't the greatest; it could be better. Swisslog Healthcare needs to resolve issues...

Jun 2021
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Manager

In terms of training, all we had is one person who went around and trained a few of us, and then we...

Jun 2021
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Manager

Swisslog Healthcare's technicians sometimes email and text me. When I have an issue with the...

Jun 2021
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Manager

I don't like Swisslog Healthcare. There is no one else to talk to besides our Swisslog Healthcare...

Jun 2021
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Manager

I would tell others a couple of things before recommending they buy the PillPick product. One thing...

Jun 2021
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Manager

Swisslog Healthcare's support on the hardware side is fantastic because of the field service...

Jun 2021
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Manager

I have been asking for shoulder-to-shoulder training from Swisslog Healthcare for years, and that...

Jun 2021
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Manager

When the product works, it works, but it is more in depth and less intuitive than the other Swisslog...

Jun 2021
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Analyst/Coordinator

Swisslog Healthcare is trying to meet our needs when it comes to service of things that aren’t...

Jun 2021
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Analyst/Coordinator

There are gaps in our ability to report out of the system to better maximize the effectiveness in...

Jun 2021
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Analyst/Coordinator

Since we have had the hardware, there have not been any changes. Swisslog Healthcare has not...

Jun 2021
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Analyst/Coordinator

We have issues at times with releasing our orders. We have to go to the computer to click on them...

Jun 2021
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Director

We are using the PillPick very heavily, and we actually did some refurbishment with some items that...

May 2021
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Director

The PillPick is less of a headache than other products we have because we have only one site that is...

May 2021
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Director

Swisslog Healthcare has a problem with keeping its promises because of staffing. When we have key...

May 2021
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Manager

The user interface for the PillPick could improve in terms of the workstation and not the aptitude...

May 2021
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Manager

Overall, the PillPick works really well considering the size of our health system and the number of...

May 2021
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Manager

The PillPick is an incredible machine. When the current functionality is running well, it is...

May 2021
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Manager

We have some pretty bad quality components from them. One of the components that is used in the...

May 2021
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Manager

It takes a lot of training to run this machine. If people are properly trained with long-term...

May 2021
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Manager

We seem to have one very knowledgeable person and one not-so-knowledgeable person that we work with...

May 2021
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Director

The product is solid, but Swisslog Healthcare's customer service is bad. The support is located in...

Apr 2021
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