PillPick
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Subject Expert
Jackson Tate
Research Director Level 2
KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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VP/Other Executive

We continue to use the PillPick for some of our sites, but for others, we are using a different...

Jun 2022
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VP/Other Executive

Swisslog Healthcare likes to collect their money. They charge us for anything we need, but they have...

Jun 2022
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VP/Other Executive

The integration is not good because the product doesn't have cabinets. The product interfaces with...

Jun 2022
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VP/Other Executive

Pharmacies have a lot of turnover. Part of the issue may be contract related, but compared to other...

Jun 2022
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VP/Other Executive

Swisslog Healthcare's service was great until they realized they weren't in our future plans. Then...

Jun 2022
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VP/Other Executive

The product works really well. There are a lot of parts that can break, but using the system is...

Jun 2022
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VP/Other Executive

The product has some downtime because our system is old. The vendor's technology isn't changing...

Jun 2022
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Manager

I would rather see our dispensing model in an automated dispensing cabinet, all-medication...

Jun 2022
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Manager

The PillPick system is fairly easy to use. There are some commands in Italian, but over time, we...

Jun 2022
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Manager

I would like Swisslog Healthcare to resolve issues more quickly and to manage orders better. We had...

Jun 2022
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Manager

We have a field technician assigned to our hospital, and when we have issues, the technician only...

Jun 2022
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Manager

The vendor claims that they are doing preventive maintenance on our machines, but the work seems...

May 2022
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Director

The PillPick has a lot of moving parts and requires a lot of preventative maintenance. It always...

May 2022
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Director

We upgraded the server, and the PillPick has been much better since then. Swisslog Healthcare...

May 2022
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Director

We have had the same tech for a while now, and that has been great. Previously, the techs weren't...

May 2022
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Director

The vendor hasn't utilized any type of platform to say where they are going and what their new...

May 2022
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Director

I have seen much less development from Swisslog Healthcare than other vendors that we work with....

Apr 2022
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Director

The device for the PillPick is a very hands-on piece of technology, and a lot of what we have...

Apr 2022
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Manager

When the PillPick is working, it is incredibly accurate and fast. It does talk properly to our EMR.

Mar 2022
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Manager

I am not as impressed with the PillPick as I would like to be. At one point, we got a new machine,...

Mar 2022
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Manager

The PillPick is smaller than another machine we use, so it carries fewer drugs, but I kind of like...

Mar 2022
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Manager

There must be a better method than that of the PillPick. I don't know what that method looks like,...

Mar 2022
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Manager

There are engineers and repair people who come out and regularly work on the PillPick. They do phone...

Mar 2022
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Manager

The PillPick has helped us manage pharmacy inventory, and it has allowed us to have real-time...

Feb 2022
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Manager

We have submitted tickets for product enhancements to the PillPick, but we spoke with the technician...

Feb 2022
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Manager

The product does what it does for us fairly well, and the issues that we do have mostly have to do...

Feb 2022
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Manager

The PillPick is much closer to what we would call perfect than a human because it uses barcodes, and...

Feb 2022
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Manager

The biggest complaint that we have about the PillPick is that if we want to do an upgrade, the cost...

Feb 2022
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Manager

The support desk at Swisslog Healthcare is not always perfect. Sometimes things don’t get done quite...

Feb 2022
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Manager

The trainings are pretty much completely handled by our own people. Anything that comes from...

Feb 2022
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Manager

The product is very user friendly. There is a lot to learn. Learning how to turn the machine on and...

Feb 2022
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Manager

I simply can’t criticize our maintenance person. They are available 24 hours a day, 7 days a week,...

Feb 2022
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Manager

The PillPick is a wonderful machine. It has its quirks, but it does what it is supposed to do, and...

Feb 2022
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Director

I feel very well supported by Swisslog Healthcare in that if I call, they are very responsive in...

Feb 2022
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Director

Our field service tech from Swisslog Healthcare is extremely knowledgeable, but they live kind of...

Feb 2022
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Director

One of the promises that Swisslog Healthcare made was that we would have a certain interface with...

Feb 2022
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Director

I have experience with other types of robotics, and all things considered, the PillPick churns out a...

Feb 2022
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Director

Our equipment was approaching the end of its life, and we surpassed it by a few years. That could be...

Feb 2022
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Director

My impression is that Swisslog Healthcare is underresourced on the software side, so we do not get...

Nov 2021
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Director

The PillPick is very complex. It is very finicky. We can’t expect to have a new user work with the...

Nov 2021
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Analyst/Coordinator

The first time we touched the product, the vendor threw a bunch of training things at us. We were...

Nov 2021
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Analyst/Coordinator

I would like to see more communication and proactive maintenance from our local service...

Nov 2021
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Analyst/Coordinator

I have gotten absolutely zero response to a ticket that I submitted a while ago. I would like to see...

Nov 2021
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Manager

Swisslog Healthcare charges for certain things but not for every little thing. They are pretty good...

Nov 2021
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Manager

The initial training was good, but Swisslog Healthcare doesn't do much to support new users. We...

Nov 2021
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Manager

Swisslog Healthcare is proactive in the sense that they do weekly maintenance. They are good about...

Nov 2021
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Manager

The PillPick does pretty much everything we need it to do, but it isn't part of our long-term plans....

Nov 2021
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Director

The PillPick can help a hospital that has a unit dose dispensing model from a central pharmacy....

Nov 2021
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Director

The PillPick is at end of its useful life, so we are looking at other options. My colleagues are...

Nov 2021
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Manager

Swisslog Healthcare charges us for everything. We pay for a lot of things with the Swisslog IMS service....

Oct 2021
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Manager

When the PillPick is working, it is great. Since we rely on it so much, we really miss the product...

Oct 2021
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Manager

The PillPick is a little complicated. There are a lot of moving parts. The system requires a lot of...

Oct 2021
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Manager

There haven't been any changes to the PillPick in years. For any new upgrade, we have to wait until...

Oct 2021
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Manager

A chronic problem with Swisslog Healthcare has always been the documentation of their services and...

Oct 2021
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Manager

Swisslog Healthcare has improved their overall call triage system. For the past few years, when we...

Oct 2021
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Manager

In terms of technology and efficiency, the PillPick is great. It does the job well. It just needs a...

Oct 2021
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Manager

Swisslog Healthcare doesn't push out updates to us. I don't know whether the vendor is really...

Oct 2021
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Manager

We escalate issues with the PillPick when they start to get really tough, and some of the top...

Oct 2021
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Manager

The PillPick costs a set amount, and there is a preventative maintenance document and schedule, so...

Oct 2021
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Manager

There is no ongoing training from Swisslog Healthcare. That would be beneficial for a new employee...

Oct 2021
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Manager

Some of the functionality of the system is contemporary. For example, when we implemented the new...

Oct 2021
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Manager

Swisslog Healthcare's technical support is our biggest issue. The support waxes and wanes depending...

Oct 2021
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Director

The PillPick really does everything it is supposed to. We have been satisfied with it. The longevity...

Aug 2021
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Director

The vendor’s support is pretty solid. We have had a few minor issues, but overall, Swisslog...

Aug 2021
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Director

We most definitely have gotten our money’s worth, given the years that the robot has been implemented....

Aug 2021
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Director

An organization's experience with the PillPick is really dependent on their facilities' dispensing...

Aug 2021
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Director

The vendor’s involvement is very good. We have access to anyone we need when we need it. When...

Aug 2021
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Director

The way technology is developing, there are different dose forms that we wish were included on the...

Aug 2021
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Director

There is an interface that Swisslog Healthcare has been working on for a few years that will allow...

Aug 2021
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Director

The PillPick has a lot of output. When it works really well, it fills quite a high percentage of our...

Aug 2021
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Director

The PillPick is a fabulous and incredible piece of machinery. If we sit there and watch it for a...

Aug 2021
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Director

There are suction cups that hold the packages all over the place; they are plastic and get worn down...

Aug 2021
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Director

The PillPick is an aging piece of equipment. It has probably outlived or is on the verge of...

Aug 2021
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Director

I don’t think we have had an upgrade recently, but we have gotten fixes. The PillPick is really...

Aug 2021
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Manager

The product is supposed to be integrated with the BoxPicker and another vendor so that tech people...

Jul 2021
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Manager

The PillPick was a little better with training. The trainers spent some time with the pharmacists...

Jul 2021
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Manager

The product works, but we have had it for many years, so things are breaking down and starting to...

Jul 2021
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Manager

The product is pretty easy to use, and it does a good job. However, I am not giving as high a score...

Jul 2021
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Manager

The executives don't come here or get involved too much unless we have a major problem.

Jul 2021
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Manager

We paid a lot of money for the product. Swisslog Healthcare charges us for every little thing. If I...

Jul 2021
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Manager

We lost one of our technicians and got somebody new. Then COVID-19 started, and we had problems. The...

Jul 2021
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Manager

I would like a closer connection with trainers to make sure that people are more educated about...

Jul 2021
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Manager

The solution needs some more integration. It is really weird that we have to hit the log in button...

Jul 2021
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Manager

I like the individualized barcoding of the doses that come out and how each dose is trackable. When...

Jul 2021
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Director

We have tried to escalate things multiple times and haven't gotten the response that we have needed.

Jul 2021
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Director

The service contract is expensive, and we are still having to pay for some parts that seem to be excessive....

Jul 2021
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Director

We have had hiccups with trying to integrate the PillPick with another system, such as when we...

Jul 2021
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