PillPick Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 11:18:55 PM and Model.EvProductId = 2879

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

When the PillPick is working, it is great. However, the Pillpick is an older robot. It is quirky and...

Aug 2020
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VP/Other Executive

Service and Support

We have never had the same people for implementations or upgrades. We had a project manager from...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The pill packager works fine. The PillPick hardware just seems to run. Nobody ever mentions any...

Aug 2020
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Director

Lessons Learned

I would tell current or potential Swisslog Healthcare sites to push for a level of engagement from...

Aug 2020
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Director

Lessons Learned

From a functionality standpoint, Swisslog Healthcare has not necessarily kept their promises. We...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the barcode scanning feature. It helps with security and accuracy.

Jul 2020
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Analyst/Coordinator

Service and Support

I wish we could get better field support from Swisslog Healthcare for PillPick. The product is more...

Jul 2020
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Director

Technology

The only way to use an already-barcoded product is to overwrap it with another barcode, so the...

Jun 2020
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Director

Lessons Learned

When I was hired, I noticed there were issues with interfaces, and there were some upgrades that...

Jun 2020
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Manager

Other Observations & Comments

I would advise people to make sure to get redundant packaging and dispensing units on their machine...

Jun 2020
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Manager

Other Observations & Comments

Organizations should make sure to have adequate storage available for all of the supplies and...

Jun 2020
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Manager

Functionality and Upgrades

When the product is fully functional, the operations are very smooth. The uptime is very good, but...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

From what I understand, people are satisfied with the product. It is very fast, and the whole...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

The product integrates really well. The software is really good and stable. The biggest problems I...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor's phone and web support are pretty good, but we honestly don't have much executive...

Jun 2020
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Manager

Service and Support

Over the last year, we have seen slightly more attention given to us from Swisslog Healthcare in...

Jun 2020
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Manager

Functionality and Upgrades

I wouldn’t say that there is anything regarding the PillPick that Swisslog Healthcare needs to focus...

Jun 2020
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Manager

Service and Support

We have been using Swisslog Healthcare for such a long time. From our perspective, they have done a...

Jun 2020
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Manager

Implementation and Training

There was a training piece that Swisslog Healthcare could have helped end users with a little more....

Jun 2020
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Analyst/Coordinator

Service and Support

The PillPick has historically kept administration in high demand, so the service has elicited a lot...

Jun 2020
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Analyst/Coordinator

Implementation and Training

During the last time I experienced the vendor's training, I was just happy that I had had previous...

Jun 2020
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Analyst/Coordinator

Relationship

I don't have any contact with people who are proactively reaching out.

Jun 2020
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Manager

Service and Support

The vendor's service is pretty good. We are still working out a lot of things and learning about the...

Jun 2020
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Manager

Functionality and Upgrades

The product works well for us. When the product isn't working, that is crippling. An old system that...

Jun 2020
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Manager

Functionality and Upgrades

We have been able to increase efficiency and keep our staff numbers down. When the product is down,...

Jun 2020
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Manager

Lessons Learned

As much as we can, we just need to keep making sure that we can minimize drops or hiccups that...

Jun 2020
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Manager

Other Observations & Comments

On the vendor's carousel, when we go into the double deep bins and remove a level, I wish there were...

Jun 2020
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Manager

Other Observations & Comments

It is hard to say whether Swisslog Healthcare is a part of our long-term plans. We have sites...

Jun 2020
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Director

Other Observations & Comments

We have had a really bad year with Swisslog Healthcare. In general, our machine was in really bad...

May 2020
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Director

Technology

We have been looking at our model to see whether we want to change our distribution system, so we...

May 2020
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Director

Other Observations & Comments

When the PillPick is working and when we have a good technician, the product does what it needs to...

May 2020
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Director

Implementation and Training

The vendor provided little to no training to our technician, and that left our technician struggling...

May 2020
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Director

Technology

Currently, the product is working pretty well. However, we had to hound the vendor for weeks upon...

May 2020
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Director

Service and Support

We obviously get our money's worth out of the PillPick since it is up and running. However, with our...

May 2020
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Director

Service and Support

The vendor has definitely turned things around, and we have a good technician, so over the next 12...

May 2020
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Director

Technology

The vendor really hasn't done too much to the PillPick with COVID-19. They wanted to know what we...

May 2020
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Physician

Technology

If I had the choice, the PillPick would not be part of our long-term plans. The PillPick meets our...

Mar 2020
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Physician

Functionality and Upgrades

Swisslog Healthcare implements new ideas, but we always have issues with them. Their ideas are never...

Mar 2020
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Physician

Implementation and Training

The training is not very good. I would rate the training very low because we had a new person who...

Mar 2020
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Physician

Functionality and Upgrades

Swisslog Healthcare wants automation. They want automation going into the plan of the software, but...

Mar 2020
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Physician

Functionality and Upgrades

We always have problems with the PillPick. Swisslog Healthcare needs to train their people better....

Mar 2020
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Physician

Service and Support

When we call support, we talk to IT people, and we keep having to repeat ourselves. I want Swisslog...

Mar 2020
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Physician

Relationship

The executive involvement is good. We have had plenty of phone calls with the executives and...

Mar 2020
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Physician

Functionality and Upgrades

We are constantly having issues with drop bags. We have issues with floors getting stuck in our...

Mar 2020
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Physician

Functionality and Upgrades

A lot of people don’t like the machine. It is too hard to use. I think it is fine and easy to use,...

Mar 2020
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Director

Technology

Things have been pretty stable. We did some upgrades for the major components of the PillPick...

Dec 2019
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Director

Other Observations & Comments

We have wanted Swisslog Healthcare to make more progress on the software side for inventory...

Dec 2019
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Director

Other Observations & Comments

I always look at technology companies' visions, and I don't have a clear picture of Swisslog...

Dec 2019
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Manager

Functionality and Upgrades

The physical robot is a very good product. It operates well, and I like it. It is probably the only...

Nov 2019
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Manager

Service and Support

We have a technician who is dedicated to our site, and that person does well, but Swisslog doesn't...

Nov 2019
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Manager

Service and Support

Issues don't get escalated. They just get dropped. We have had this conversation with Swisslog....

Nov 2019
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Manager

Relationship

Swisslog is a very volatile company. There aren't enough people, and there is a high turnover rate...

Nov 2019
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Manager

Service and Support

The technician comes in regularly to do preventative maintenance or whenever there is an issue. That...

Nov 2019
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Manager

Relationship

I think Swisslog hears about our concerns, but since nothing has changed, I don't think Swisslog has...

Nov 2019
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Manager

Functionality and Upgrades

The PillPick is a slick piece of equipment, but it does break down. When it does, that shuts down...

Nov 2019
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Manager

Other Observations & Comments

We are using the PillPick's full capacity. Actually, if we use more than 95% of its capacity, the...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Swisslog charges us for quite a few things that should be covered by our maintenance agreement. We...

Nov 2019
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Manager

Service and Support

The PillPick is getting increasingly older and less appealing. The service needs to be more prompt...

Nov 2019
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Manager

Functionality and Upgrades

The PillPick is not an easy product to use. Using it can be daunting. We take a few weeks to train...

Nov 2019
 Helpful

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Director

Service and Support

The support has not been great. It has gone downhill over time. The day-to-day support is okay, but...

Oct 2019
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Director

Service and Support

Sometimes we have problems. The hardware side is not as much of an issue. We have an on-site...

Oct 2019
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Director

Interfacing and Integration

The product integrates with our enterprise system. The only reason I am not completely satisfied is...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor's consumables are so expensive, and the product itself was very expensive. If we had made...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is very efficient because of the way it packages everything and stores and tracks the...

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product has not been supporting our integration goals. Everything is embedded within the...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been having some issues with the product. The product is old, and there are a lot of moving...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are decentralized pharmacies and centralized pharmacies, and we are more of a centralized...

Oct 2019
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Analyst/Coordinator

Relationship

There is always turnover at Swisslog. Someone is always quitting or getting promoted. None of...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

If I were dating Swisslog, I would dump them. They don't avoid nickel-and-diming us, and they don't...

Oct 2019
 Helpful

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Manager

Technology

Overall, the downtime with the PillPick is pretty minimal. However, there are more things that go...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Getting the PillPick filled is a lot of work. There are a lot of consumable costs. The consumables...

Oct 2019
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Manager

Service and Support

Our local technician is great. The technician does preventive maintenance very well and comes...

Oct 2019
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Manager

Service and Support

I don’t have great things to say about the PillPick’s software. We are on an older version of the...

Oct 2019
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Manager

Technology

There are some quality issues with some of Swisslog’s consumables, mainly the ones for the PillPick....

Oct 2019
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Director

Functionality and Upgrades

The PillPick is good. It is a complicated device, and it has a lot of moving parts. There are many...

Oct 2019
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Director

Service and Support

The preventive maintenance on the PillPick happens daily. The field service technician basically...

Oct 2019
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Director

Service and Support

The Swisslog team that supports us really, really struggles with following through, even with...

Oct 2019
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Director

Other Observations & Comments

I would not buy from Swisslog again just because of their distribution philosophy. I think the...

Jun 2019
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Director

Technology

Because Swisslog is an Swiss company, they are somewhat difficult to work with if we have to go to...

Jun 2019
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Director

Technology

The machine provides barcoding and things like that to help us with patient safety. So that is good,...

Jun 2019
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Director

Functionality and Upgrades

Hopefully, the machine will be decommissioned in 12 months. It would do the job if we were just...

Jun 2019
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Director

Other Observations & Comments

Basically, we are going from a centralized distribution system to a decentralized distribution...

Jun 2019
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Manager

Other Observations & Comments

The PillPick is an old product. The PillPick is not web based, and that makes things really hard if...

Apr 2019
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Manager

Functionality and Upgrades

The PillPick works in the background since we just have the skeleton operating the BoxPicker. The...

Apr 2019
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Manager

Relationship

When each customer or region gets its own field service technician, the relationship with that...

Apr 2019
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Analyst/Coordinator

Service and Support

The machine has proven over the years to have high-quality, reliable pieces of hardware and...

Apr 2019