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User Commentary

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VP/Other Executive

When we bought the PillPick, Swisslog Healthcare was the only vendor that had automation. Since...

Dec 2020
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VP/Other Executive

With technical issues, our support call goes to one person’s cell phone. We have one person...

Dec 2020
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VP/Other Executive

The PillPick requires certain consumable products, like labels, overwraps, and things that we need...

Dec 2020
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VP/Other Executive

Swisslog Healthcare has definitely charged us for every little thing. We have been able to waive...

Dec 2020
(0)
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VP/Other Executive

When the PillPick works, it works great. But when it goes down, we go down, and we have to depend on...

Dec 2020
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VP/Other Executive

Swisslog Healthcare's technology is very advanced. It offers a lot of potential benefits. Once we...

Dec 2020
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VP/Other Executive

It is important for customers to be aware of the potential challenges with the PillPick. The...

Dec 2020
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VP/Other Executive

The PillPick is supposed to be much better for nursing with the PickRing, but the initial feedback...

Dec 2020
(0)
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Director

We are negotiating with Swisslog Healthcare to add a certain system. At the time we installed the...

Oct 2020
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Director

The system is all integrated; there are just little areas that we might want to tweak. Swisslog...

Oct 2020
(0)
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Director

We haven't really requested any new technology from Swisslog Healthcare. What we have is pretty...

Oct 2020
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Manager

The PillPick saves us a lot of time. I have to go through some of the medications to make sure that...

Oct 2020
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Manager

We have an old machine, and it breaks down a lot. We will be installing a newer model. Obviously, we...

Oct 2020
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Manager

Swisslog Healthcare's support during the COVID-19 pandemic hasn't been great. The company is based...

Oct 2020
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Manager

The service from Swisslog Healthcare is proactive. Somebody comes out weekly. That stipulation is in...

Oct 2020
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Manager

The on-site field technician is very good, but the software support takes a few days to process our...

Oct 2020
(0)
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Manager

We are happy with the PillPick from a user standpoint, a medication management standpoint, and a...

Oct 2020
(0)
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Manager

Whenever we have a problem, we bring it up to the vendor. Most of the time, they listen and are...

Oct 2020
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Manager

When the vendor was fairly new, the training and support weren't good. But after we provided...

Oct 2020
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Manager

The user interface is very straightforward, but I can’t give the system the highest rating because...

Oct 2020
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Manager

I would recommend the PillPick to a peer or friend. The technology works very well and as expected....

Oct 2020
(0)
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Manager

Some new systems have additional safety checks, which is nice. We don't have those, but Swisslog...

Oct 2020
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Manager

Swisslog Healthcare notifies us when they make changes. They work with us in advance of any major...

Oct 2020
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Manager

The PillPick holds hundreds of our different drugs. We have to package them, and that is a little...

Oct 2020
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Manager

There is really no ongoing training. That is all handled internally at our site. The vendor is slow...

Oct 2020
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Manager

Unfortunately, in some situations, Swisslog Healthcare drives outcomes in a negative manner.

Oct 2020
(0)
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Manager

When the PillPick is working, it is great. However, the Pillpick is an older robot. It is quirky and...

Aug 2020
(0)
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VP/Other Executive

We have never had the same people for implementations or upgrades. We had a project manager from...

Aug 2020
(0)
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VP/Other Executive

The pill packager works fine. The PillPick hardware just seems to run. Nobody ever mentions any...

Aug 2020
(0)
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Director

I would tell current or potential Swisslog Healthcare sites to push for a level of engagement from...

Aug 2020
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Director

From a functionality standpoint, Swisslog Healthcare has not necessarily kept their promises. We...

Aug 2020
(0)
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Analyst/Coordinator

I like the barcode scanning feature. It helps with security and accuracy.

Jul 2020
(0)
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Analyst/Coordinator

I wish we could get better field support from Swisslog Healthcare for PillPick. The product is more...

Jul 2020
(0)
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Director

The only way to use an already-barcoded product is to overwrap it with another barcode, so the...

Jun 2020
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Director

When I was hired, I noticed there were issues with interfaces, and there were some upgrades that...

Jun 2020
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Manager

I would advise people to make sure to get redundant packaging and dispensing units on their machine...

Jun 2020
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Manager

Organizations should make sure to have adequate storage available for all of the supplies and...

Jun 2020
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Manager

When the product is fully functional, the operations are very smooth. The uptime is very good, but...

Jun 2020
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Analyst/Coordinator

From what I understand, people are satisfied with the product. It is very fast, and the whole...

Jun 2020
(0)
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Analyst/Coordinator

The product integrates really well. The software is really good and stable. The biggest problems I...

Jun 2020
(0)
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Analyst/Coordinator

The vendor's phone and web support are pretty good, but we honestly don't have much executive...

Jun 2020
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Manager

Over the last year, we have seen slightly more attention given to us from Swisslog Healthcare in...

Jun 2020
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Manager

I wouldn’t say that there is anything regarding the PillPick that Swisslog Healthcare needs to focus...

Jun 2020
(0)
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Manager

We have been using Swisslog Healthcare for such a long time. From our perspective, they have done a...

Jun 2020
(0)
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Manager

There was a training piece that Swisslog Healthcare could have helped end users with a little more....

Jun 2020
(0)
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Analyst/Coordinator

The PillPick has historically kept administration in high demand, so the service has elicited a lot...

Jun 2020
(0)
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Analyst/Coordinator

During the last time I experienced the vendor's training, I was just happy that I had had previous...

Jun 2020
(0)
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Analyst/Coordinator

I don't have any contact with people who are proactively reaching out.

Jun 2020
(0)
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Manager

The vendor's service is pretty good. We are still working out a lot of things and learning about the...

Jun 2020
(0)
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Manager

The product works well for us. When the product isn't working, that is crippling. An old system that...

Jun 2020
(0)
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Manager

We have been able to increase efficiency and keep our staff numbers down. When the product is down,...

Jun 2020
(0)
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Manager

As much as we can, we just need to keep making sure that we can minimize drops or hiccups that...

Jun 2020
(0)
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Manager

On the vendor's carousel, when we go into the double deep bins and remove a level, I wish there were...

Jun 2020
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Manager

It is hard to say whether Swisslog Healthcare is a part of our long-term plans. We have sites...

Jun 2020
(0)
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Director

We have had a really bad year with Swisslog Healthcare. In general, our machine was in really bad...

May 2020
(0)
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Director

We have been looking at our model to see whether we want to change our distribution system, so we...

May 2020
(0)
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Director

When the PillPick is working and when we have a good technician, the product does what it needs to...

May 2020
(0)
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Director

The vendor provided little to no training to our technician, and that left our technician struggling...

May 2020
(0)
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Director

Currently, the product is working pretty well. However, we had to hound the vendor for weeks upon...

May 2020
(0)
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Director

We obviously get our money's worth out of the PillPick since it is up and running. However, with our...

May 2020
(0)
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Director

The vendor has definitely turned things around, and we have a good technician, so over the next 12...

May 2020
(0)
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Director

The vendor really hasn't done too much to the PillPick with COVID-19. They wanted to know what we...

May 2020
(0)
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Physician

If I had the choice, the PillPick would not be part of our long-term plans. The PillPick meets our...

Mar 2020
(0)
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Physician

Swisslog Healthcare implements new ideas, but we always have issues with them. Their ideas are never...

Mar 2020
(0)
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Physician

The training is not very good. I would rate the training very low because we had a new person who...

Mar 2020
(0)
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Physician

Swisslog Healthcare wants automation. They want automation going into the plan of the software, but...

Mar 2020
(0)
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Physician

We always have problems with the PillPick. Swisslog Healthcare needs to train their people better....

Mar 2020
(0)
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Physician

When we call support, we talk to IT people, and we keep having to repeat ourselves. I want Swisslog...

Mar 2020
(0)
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Physician

The executive involvement is good. We have had plenty of phone calls with the executives and...

Mar 2020
(0)
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Physician

We are constantly having issues with drop bags. We have issues with floors getting stuck in our...

Mar 2020
(0)
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Physician

A lot of people don’t like the machine. It is too hard to use. I think it is fine and easy to use,...

Mar 2020
(0)
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