Cactus/IntelliSoft
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Operations, Product

Cactus Provider Management Platform is very intuitive. I barely have to train somebody brand new to...

Aug 2023
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Manager

Loyalty, Product

Cactus Provider Management Platform has a lot of things going for it; the vendor just needs to...

Aug 2023
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Manager

Culture, Relationship

I have tried to get some issues corrected with symplr, and they never followed through. One time, an...

Aug 2023
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Manager

Loyalty

We are leaving Cactus Provider Management Platform and going to a new platform. Our organization...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

symplr does not always have trained people on their end who are able to provide us with the support...

Jul 2023
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Analyst/Coordinator

Operations

We have a few people who work very closely with the Cactus team to implement training sessions down...

Jul 2023
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Analyst/Coordinator

Operations, Product

Sometimes symplr cannot foresee how an upgrade will impact a facility. Our organization lost data...

Jul 2023
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Analyst/Coordinator

Operations, Product

I actually recommend symplr all the time because I have grown with Cactus Provider Management...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

symplr is working with us to go web based with Cactus Provider Management Platform. Personally, I am...

Jul 2023
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Analyst/Coordinator

Product

Building a query in Cactus Provider Management Platform is not very straightforward because when we...

Jul 2023
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Analyst/Coordinator

Value

symplr's product is worth the money we pay for it because it helps us manage information. That is...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

Whether or not symplr keeps their promises depends on what the promise is. We can put in requests...

Jul 2023
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Manager

Relationship

symplr's response rate in general usually isn't too good. For instance, I wanted to contact our...

Jul 2023
||
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Manager

Relationship

If we have to call for support, the support people are usually really responsive. They sometimes...

Jul 2023
||
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Manager

Loyalty

There are a couple of issues with the new release. The advanced search function for groups wasn't...

Jul 2023
||
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Manager

Loyalty, Operations

I like the symplr platform better than the system we were on before. The symplr platform is...

Jul 2023
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Manager

Product

The only thing that I would like to see get better is the reporting. Right now, with this version, I...

Jul 2023
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Manager

Operations

symplr really doesn't have too much training that I am aware of. I have been using the system for so...

Jul 2023
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Manager

Relationship, Operations

It sometimes takes a long time to get upgrades and other things coordinated. I understand that...

Jul 2023
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Analyst/Coordinator

Product

There are not a whole lot of things that I like about IntelliApp right now. The interface is very...

Jul 2023
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Analyst/Coordinator

Product

I like that we can have a self-hosted solution with IntelliApp.

Jul 2023
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Analyst/Coordinator

Operations, Product

Overall, IntelliCred functions, but it has an outdated design. symplr solutions are all integrated...

Jul 2023
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Manager

Relationship

We lost our symplr representative, and we weren't informed of who our new representative from symplr...

Jul 2023
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Manager

Relationship

The only people we have access to who are empowered to solve our problems are from the vendor's...

Jul 2023
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Manager

Relationship

I am a creature of habit. If I receive good service from a vendor, then I will stay with that...

Jul 2023
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Manager

Value

When we were putting in some programs, we reached the point where we were getting nickel-and-dimed....

Jul 2023
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Manager

Relationship

I can't say enough good things about the system. The vendor's support people have been very...

Jul 2023
||
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Manager

Product

The system is fantastic. When it comes to the way things grow in an organization, there are a lot of...

Jul 2023
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Manager

Product

Cactus Provider Management Platform gets the job done, so I would buy it again. I probably use the...

Jul 2023
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Manager

Operations, Product

I don't know how to use all the tools that I can use with Cactus Provider Management Platform. Maybe...

Jul 2023
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Manager

Loyalty, Relationship

We have to request reports from the vendor's help desk. That is a big downer. We need reports for...

Jul 2023
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Analyst/Coordinator

Product

We need support for older versions of the software, such as what we have. In a large institution...

Jun 2023
||
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Analyst/Coordinator

Product

The querying and form letters and label functionality is working well, with the exception of a...

Jun 2023
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Analyst/Coordinator

Relationship, Product

If I could make any changes or advancements to the software to better suit my needs or make it...

Jun 2023
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Manager

Product

symplr's product has a lot of functionality for getting the provider profiles in the solution. The...

May 2023
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Manager

Relationship

The vendor has a lot of new people, and there is too much turnover. When we call for support, the...

May 2023
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Manager

Culture, Loyalty, Value

I would tell a peer that the product is phenomenal if it is used to the fullest. For its price, this...

May 2023
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Manager

Operations, Product

With our last upgrade, the vendor did not correct errors properly before going into the upgrade....

May 2023
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Manager

Relationship, Product

symplr does a good job of delivering the technology we need, but they take too long. The vendor’s...

May 2023
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Manager

Relationship

I used to love symplr. The system itself does wonders, but now, working with the vendor's customer...

May 2023
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Director

Relationship, Relationship

IntelliCred has been bought out by so many other people that it is really not advanced. However, it...

Apr 2023
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Director

Operations, Operations

There is no easy training for new employees.

Apr 2023
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(0)
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Director

Product, Product

The reporting module for IntelliCred is awful. We have to know SQL to write reports, and that is...

Apr 2023
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(0)
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Director

Product, Product

IntelliCred is not set up to interface with other software.

Apr 2023
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(0)
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Director

Relationship, Relationship

The vendor’s support people take a long time to get back to us.

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

symplr is not overly proactive. They do not come to me and check in. But they are good about letting...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

There are a couple of things that I have put in requests for symplr to do some upgrades on, and we...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

symplr is great. We are really happy with them. We like their consistency. I recommend IntelliCred...

Apr 2023
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Manager

Product, Product

People have to spend some time with IntelliCred. It is not always user friendly. When we are using...

Apr 2023
||
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Manager

Relationship, Relationship

There are almost never any problems, but symplr is always willing to solve problems. Their service...

Apr 2023
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Director

Culture, Value

symplr does tend to charge quite a bit for a lot of little things. We have had to fight and argue...

Apr 2023
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Director

Relationship

When we find potential problems and bring them to the vendor, they are often already known issues....

Apr 2023
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Director

Operations

The trainer from symplr did not come on time for our initial training. They were late and had a...

Apr 2023
||
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Director

Operations, Product

Navigating through symplr's system is a lot faster than navigating through our old system.

Apr 2023
||
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Director

Relationship

The last time I called the support team, I was on hold for about 40 minutes. Then I left my phone...

Apr 2023
||
(0)
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Manager

Product

The product is not terrible. It works, and we can get the credentialing functions done. We can work...

Apr 2023
||
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Manager

Operations

I wasn't super impressed with the implementation. It felt very stressful. We were able to function...

Apr 2023
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Director

Product

We are able to function with the system. The credential files are moving, and we are able to track...

Apr 2023
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Director

Value

The last several months have been very stressful for us, and I will not be recommending symplr to anyone....

Apr 2023
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Manager

Operations

The vendor’s training is very generic. Everybody utilizes the system a little differently, and it...

Apr 2023
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Manager

Culture, Loyalty

One of our main issues with the product is that it doesn’t work as promoted. The vendor’s...

Apr 2023
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Manager

Relationship

We are not able to email from the program because there are some issues with the way it talks with...

Apr 2023
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Manager

Relationship

When I put in a ticket or call symplr's support team, my issues are usually minor. Most people I...

Apr 2023
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Manager

Relationship

Things are improving because an executive of our organization is talking with the vendor’s...

Apr 2023
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Manager

Loyalty

If the vendor can do what they say they will be able to do, then I will probably be more satisfied...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The system's layout isn't the most user friendly or aesthetically pleasing. The system also lags a...

Apr 2023
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Analyst/Coordinator

Operations

I have never had training for the product beyond my coworkers showing me how to use it.

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

IntelliApp could have easier functionality. Everything in the system is individualized. There are...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

IntelliApp is pretty basic and straightforward when it comes to adding information to the system....

Apr 2023
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Manager

Loyalty

We plan to keep the product because we have put so much time and energy into it. We would like to...

Apr 2023
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Manager

Relationship

When we email symplr about issues with potential upgrades, the vendor immediately forwards the...

Apr 2023
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Manager

Value

The automation-related things symplr did for us saved us from getting a full-time employee. We...

Apr 2023
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Manager

Loyalty, Operations

At a conference, I had a meeting with symplr. The vendor showed me some upcoming new functionality....

Apr 2023
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Manager

Operations, Product

The system is doing well. We had some hiccups during the implementation, but things mostly turned...

Apr 2023
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Manager

Loyalty, Product

We are integrating some things with symplr. If the integration does what it is supposed to do, then...

Apr 2023
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Manager

Culture, Relationship

symplr finalized something for us and took longer than the timeline they promised. We had an issue...

Apr 2023
||
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Manager

Culture, Product

I have a lot of peers in the business, and symplr is talked about at all of the conferences....

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are learning about more integration products that symplr has as our needs are changing. That...

Apr 2023
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Analyst/Coordinator

Product

symplr Provider is easy to use, and it is laid out really well so that the data is segregated into...

Apr 2023
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Analyst/Coordinator

Culture, Relationship

When the vendor has a new product that they want to sell, they definitely contact us, but they...

Apr 2023
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Analyst/Coordinator

Culture, Operations

I would look at any new credentialing software out there, and I would definitely make a comparison....

Apr 2023
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Analyst/Coordinator

Product

In the most recent version, help comes in the form of a PDF manual. We used to be able to click a...

Apr 2023
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Director

Loyalty

We have technology delays related to our IT staff or lack thereof, so those issues aren’t symplr’s...

Apr 2023
||
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Director

Culture, Value

Overall, Cactus Provider Management Platform works well. The only bad experience we have had is the...

Apr 2023
||
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Director

Relationship

We were undergoing an NCQA audit a while ago and needed a certain report out of Cactus Provider...

Apr 2023
||
(0)
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Director

Product

Overall, Cactus Provider Management Platform works well. It does what it is supposed to do. There...

Apr 2023
||
(0)
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Director

Culture

symplr has had a lot of transitions within their company. There are people we started with that told...

Apr 2023
||
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Director

Loyalty

We have merged with a health system that uses another product. Unfortunately, we have had to switch...

Mar 2023
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Analyst/Coordinator

Culture

symplr promoted their credentialing database to us as having a lot of widgets and tools that would...

Mar 2023
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Analyst/Coordinator

Culture, Relationship

The last time that we tried to get ahold of symplr was during an upgrade. We wanted to know why the...

Mar 2023
||
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Analyst/Coordinator

Relationship

symplr's support people have been good when we have called them to work with them, but there always...

Mar 2023
||
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Analyst/Coordinator

Relationship

symplr's management group seems to have a lot of turnover. We tend to get a new representative...

Mar 2023
||
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Director

Product, Value

The system is wonderful. I don't really have anything negative to say about it. It is superb. The...

Mar 2023
||
(0)
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Director

Operations

The vendor's technical support people give us some of our training, and that training has gotten...

Mar 2023
||
(0)
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Director

Product, Value

The system saves us a lot of time. It has different modules that are helpful. I would highly...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We officially switched over to a cloud-based environment with symplr, and that was a disaster. That...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

Our implementation took too long from beginning to end. A lot of that was due to the vendor's staff...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

symplr didn't offer us any training, so I learned how to use the system myself and gave my team...

Mar 2023
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(0)
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Analyst/Coordinator

Product, Value

Our overall experience with symplr could be described as frustrating. symplr's system meets a lot of...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

There are better solutions out there that are more current and innovative than IntelliCred. If we...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

IntelliApp is a time-saver once it is set up. It essentially allows us to take a PDF image and map...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

symplr may roll out new features, but they may not be what we have asked for. There are times when...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

IntelliApp is very slow to work with. It is not responsive, so users spend a lot more time waiting...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

It isn't hard to install IntelliCred. The system's quality is decent, and it works slightly better...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

IntelliCred is a very slow system to work with.

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I don't see IntelliCred getting better because I have no insight into the vendor's product road map....

Mar 2023
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(0)
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Manager

Operations, Product

Cactus Provider Management Platform is a little more complicated to navigate through than our other...

Mar 2023
||
(0)
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Manager

Product

Trying to modify a report in the platform is challenging. Even small modifications are not easy to...

Mar 2023
||
(0)
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Manager

Operations

The initial training by the vendor was inadequate. We didn't know that at the time, but after having...

Mar 2023
||
(0)
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Manager

Loyalty, Operations, Value

Our decision to switch away from Cactus Provider Management Platform has nothing to do with the...

Mar 2023
||
(0)
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Manager

Loyalty, Product

The automated privileging piece in the platform is not functioning in a way that meets our needs....

Mar 2023
||
(0)
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Manager

Relationship

There are certain people from symplr that are wonderful, and then there are others who are not as...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

The people from symplr only tell us what we want to hear. The vendor's shortcoming is giving us...

Feb 2023
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(0)
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VP/Other Executive

Operations

The deficit in symplr’s training is their documentation. We absolutely have no documentation, and...

Feb 2023
||
(0)
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VP/Other Executive

Relationship, Product

Some of the features within the product are not working well. The product is causing problems within...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

symplr has had a lot of turnover with their tier-one and tier-two support. We are now working with a...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

As we move forward with symplr's product line, we customize things, and then the vendor adds...

Feb 2023
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(0)
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VP/Other Executive

Relationship

When we bring up issues to symplr, we expect a rapid turnaround with some sort of response. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture, Loyalty, Relationship

We have had some issues with symplr's service, support, and way of releasing new versions. The...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

symplr hasn't provided us with enough support staff members to be successful with their product....

Feb 2023
||
(0)
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Director

Relationship

My biggest concern with symplr has been with gaps in communication in the last several months. Some...

Jan 2023
||
(0)
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Director

Product

Right now, Cactus Provider Management Platform is managing the credentialing for our providers, and...

Jan 2023
||
(0)
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Director

Relationship

Our experience with symplr has been collaborative. However, there has been a lot of turnover...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The customer service representatives we talk to are usually very friendly and knowledgeable for the...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty

The version of the platform that we are currently using is very outdated. And symplr merged with the...

Jan 2023
||
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Manager

Product, Value

IntelliCred’s upgrades are done automatically and are really easy. I am extremely satisfied with the...

Jan 2023
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Manager

Product

IntelliCred has broad aspects to it. It gets used a lot in the medical staff field, and the system...

Jan 2023
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Manager

Relationship

When we call symplr’s support, we have to leave a message. We don’t get a live person; we have to...

Jan 2023
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Manager

Relationship, Product

One of my staff members has gotten access to one of symplr's websites, and that person receives...

Jan 2023
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Manager

Operations

There is not really a whole lot of training. We can go to the vendor's class, or we can ask them a...

Jan 2023
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Manager

Relationship

The vendor is suffering from a lack of people on their development team. Some of their people jumped...

Jan 2023
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Manager

Loyalty

We have several symplr products, so if we wanted to move away from symplr, it would be a huge...

Jan 2023
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Manager

Relationship

The vendor needs to get their customer care in place to solve day-to-day problems. To keep things...

Jan 2023
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Manager

Loyalty, Product, Value

We have problems with symlpr because we have been unable to go paperless. We are struggling with the...

Jan 2023
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Manager

Culture, Operations

The vendor promised we would have a side-by-side setup for training. We have people who have been...

Jan 2023
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Manager

Relationship

The top executives from the vendor have met with us, so they are involved. But at the same time, I...

Jan 2023
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Manager

Relationship

When we did a conversion, we had an excellent project manager from symlpr. But if I request that...

Jan 2023
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CIO

Operations

We had a bad upgrade experience with Cactus Provider Management Platform. Things broke. Questions...

Jan 2023
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CIO

Relationship

On the positive side, when we complained to symplr, one of their senior leaders reached out. We had...

Jan 2023
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CIO

Loyalty

Now we are trying to figure out whether we are going to stay with symplr or switch to another...

Jan 2023
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Analyst/Coordinator

Relationship, Operations

symplr doesn't reach out to us about upgrades. I have to do all the engaging to initiate the...

Nov 2022
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Analyst/Coordinator

Product, Value

It would be great if the system had an automatic expiration system where I didn't have to manually...

Nov 2022
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CIO

Product

We had some significant challenges with a recent upgrade to symplr’s product. We had some loss of...

Nov 2022
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Manager

Relationship

symplr has been doing a much better job of listening to consumers, taking our suggestions, and...

Oct 2022
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Manager

Product

symplr doesn't make integrations super easy, but they also don't make things super difficult. We...

Oct 2022
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Manager

Product

Cactus Provider Management Platform is the best credentialing product out there, and it is very user...

Oct 2022
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Manager

Relationship

symplr tries a lot, but things don't always work out as planned. They say that they will release...

Oct 2022
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Manager

Value

symplr nickel-and-dimes us for every penny that they can. In the training with symplr, we were...

Oct 2022
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Manager

Relationship

symplr’s tier-one support team is not helpful other than asking whether we have tried restarting the...

Oct 2022
||
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Manager

Operations

The implementation and upgrade teams have been very flexible, willing to work, and willing to answer...

Oct 2022
||
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Manager

Operations

symplr’s trainers have been very knowledgeable. When symplr does training, they show us all of the...

Oct 2022
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Manager

Value

The vendor’s support is very good within the license we have. For anything additional we need...

Oct 2022
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Manager

Operations

Cactus Provider Management Platform is very flexible around customization. The trainers don’t always...

Oct 2022
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Manager

Relationship

The vendor strives for customer success. They are responsive. They take the time to help us. We get...

Oct 2022
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Manager

Loyalty, Relationship, Product

There are some areas where symplr is falling behind in the market. Some of the other competitors...

Oct 2022
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Analyst/Coordinator

Value

If I had to make the choice to buy IntelliCred again, I would probably include a web version on my...

Oct 2022
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Analyst/Coordinator

Relationship

I rely on symplr’s support team to help set up certain things in the reports, and I would like to be...

Oct 2022
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Analyst/Coordinator

Loyalty, Product

The product works fine as a data source and to get reports to people, but for sending out...

Oct 2022
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Analyst/Coordinator

Loyalty

symplr has added new technology with regard to a portal for affiliation letters and that sort of...

Oct 2022
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Analyst/Coordinator

Relationship, Product

symplr’s customer support is excellent, and the database works well. I like the OIG functionality of...

Oct 2022
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