Cactus/IntelliSoft
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

A while back, we decided to upgrade the system, so now we are on the web-based version. We started...

Jan 2022
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Analyst/Coordinator

If I were in charge of the purchasing decision, I would probably not buy the system again, although...

Jan 2022
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Analyst/Coordinator

symplr says that they hope to have certain things resolved by a certain date, but a lot of the dates...

Jan 2022
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Analyst/Coordinator

symplr sent a team to do training when we were going from one program to the next. There were...

Jan 2022
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Analyst/Coordinator

Right now, a lot of things in the product aren't functioning. For example, I can't query another...

Jan 2022
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Analyst/Coordinator

The product definitely helps with organization really well. When other users take the time to look...

Jan 2022
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Analyst/Coordinator

I find the product to be fairly easy to use. There are definitely things that I may not do a lot...

Jan 2022
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Analyst/Coordinator

I have only needed support from symplr a few times, and it has never taken too long for the vendor...

Jan 2022
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Manager

Our organization rolled out an electronic application for initial appointments and reappointments,...

Jan 2022
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Manager

We receive training from symplr over the phone. The training would be better if symplr had webinars...

Jan 2022
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Manager

The system does what it is supposed to do, but it doesn't do what we want it to do. I would like...

Jan 2022
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Manager

The system only integrates with our EMR. The integration is okay, but both systems can't talk to...

Jan 2022
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Manager

Having the privileges online and loaded in the system has been very helpful. The vendor recently...

Jan 2022
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Director

symplr's ongoing training is really good. We pay for the training, but symplr's advisors are good,...

Jan 2022
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Director

The product isn't as user friendly as it could be, and there aren't many tools readily available. We...

Jan 2022
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Director

The contract management piece is very good. We like the query reports and the flat file options....

Jan 2022
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Director

The next version of the system will be web based, and that will allow us to move documents easily in...

Jan 2022
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Director

We have some challenges with symplr's support. It is inconsistent at times. symplr is not very...

Jan 2022
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Manager

As much as symplr frustrates me sometimes, their solution is still viable, and we would buy it again...

Jan 2022
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Manager

symplr's implementation services for upgrades have gone well. symplr has been very helpful and has...

Jan 2022
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Manager

symplr's customer service has gone downhill. We are hard pressed to call and immediately get a...

Jan 2022
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Manager

One of the biggest issues with the system is saving files to the system. We can't just copy files...

Jan 2022
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Manager

We purchased reporting functionality from symplr that turned out to be more cumbersome than I...

Jan 2022
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VP/Other Executive

I haven't noticed any differences or upgrades to the system.

Jan 2022
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VP/Other Executive

The symplr executives are involved. I have had one of them visit me. Overall, the service in the...

Jan 2022
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Manager

I would not buy the system again because it is geared toward provider enrollment more than...

Jan 2022
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Manager

One of my biggest struggles with the system is the reports. The process to do queries and reports...

Jan 2022
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Director

The responsibility to communicate with the vendor falls on me because they don’t call and tell us...

Jan 2022
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Director

I think the vendor could meet our long-term needs if we could sit down and chat. Once we get some...

Jan 2022
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Director

The vendor charges for every module, and that eventually gets expensive. I don't know whether the...

Jan 2022
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Director

The product upgrades seem to be seamless. I don't think we have any issues with them.

Jan 2022
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Director

The product is simple except when it comes to reporting. The reporting is a little quirky. We need...

Jan 2022
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Director

The vendor is short staffed because of the pandemic, so now it takes a couple of days for them to...

Jan 2022
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Director

Depending on what a peer needed the system for, I would recommend it. If they wanted more advanced...

Jan 2022
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Manager

With the changing of hands, it seems like Cactus was trying to spread themselves out and do more...

Dec 2021
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Manager

There is a real lack of automation in the product. Anytime we want to customize something, it is...

Dec 2021
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Manager

The technology is far below other vendors in the space. symplr is way behind with their workflows in...

Dec 2021
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Manager

The symplr support does fine when they can answer questions. Sometimes, things are complicated, but...

Dec 2021
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Manager

Initially, we weren't happy with symplr's inability to meet our needs. symplr wouldn't follow up...

Dec 2021
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VP/Other Executive

The system as a whole could work better to meet the needs of our organization. IntelliCred has a...

Dec 2021
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VP/Other Executive

Something that has been excellent is the security involved in the system. We have had no issues with...

Dec 2021
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VP/Other Executive

IntelliCred helps us stay organized and provide tracking, but the software could use many...

Dec 2021
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VP/Other Executive

I am always looking for something that will help us become more efficient. symplr is not necessarily...

Dec 2021
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VP/Other Executive

The vendor's expectations were laid out from the start, so we were aware of the charges that would...

Dec 2021
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VP/Other Executive

The vendor is very responsive, and they are constantly providing updates and upgrades to the system....

Dec 2021
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VP/Other Executive

The vendor has a great online portal where they constantly monitor and update the training modules...

Dec 2021
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VP/Other Executive

The vendor is responsive, but I don't really reach out to them because I know that there is no money...

Dec 2021
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VP/Other Executive

The system has a lot of capabilities, but it is not necessarily intuitive for brand-new users...

Dec 2021
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Manager

When I ran reports in the product, I had to click multiple things multiple times. It was ridiculous....

Dec 2021
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Manager

We are at the point where we are done with the product. But I think that the vendor is trying to...

Dec 2021
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Manager

The vendor's support was hit or miss. When we called their help desk, some people were happy to be...

Dec 2021
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Manager

We were paying for the system, but we had people doing the same work manually, so the product didn't...

Dec 2021
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Manager

We were able to make assignments for providers when applications would come in for different...

Dec 2021
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Director

Our conversion of data was a few years ago, and it was the worst conversion I have ever been...

Dec 2021
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Director

The product doesn’t work as promoted. We purchased modules, and when it was time to go live, symplr...

Dec 2021
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Director

I would tell other providers to really read through their contract closely, and if they don’t...

Dec 2021
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Manager

We left the system because it wasn't very user friendly. None of our people have ever excelled at...

Dec 2021
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Manager

I almost feel bad because there isn't really anything good that I can say about the vendor other...

Dec 2021
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Analyst/Coordinator

When I call and ask about things that seem like they would make the use of the product more...

Dec 2021
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Analyst/Coordinator

I am always pleased with the response time with the customer service representatives, and they are...

Dec 2021
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Analyst/Coordinator

symplr offers quite a few learning experiences, webinars, and things like that. symplr tries to pull...

Dec 2021
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Analyst/Coordinator

The vendor works well to help us add things that will maximize our efficiency in our processes....

Dec 2021
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Analyst/Coordinator

When I started, I wasn't given any type of training from the vendor. All my training came from using...

Dec 2021
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Analyst/Coordinator

I have never seen a promotion for the Cactus Software solution, but I have seen so many promotions...

Dec 2021
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Analyst/Coordinator

I would score Cactus Software higher if they could meet all our goals. However, they try. They build...

Dec 2021
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Analyst/Coordinator

Cactus Software informed us before the National Practitioner Data Bank (NPDB) password change was...

Dec 2021
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Analyst/Coordinator

The vendor’s support team tries to find workarounds for issues behind the scenes for us, but they...

Dec 2021
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Analyst/Coordinator

Cactus Software supports provider enrollment. That is an awesome attribute that the vendor has, so I...

Dec 2021
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Manager

symplr has a lot of resources for training.

Dec 2021
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Manager

When I have to retrieve data and update credentialing, it is really easy to navigate to the place to...

Dec 2021
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Manager

If something goes wrong, we have to try to get somebody to call us back. We can never get anybody in...

Dec 2021
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Manager

Connecting with the vendor is very difficult. If there are any integration problems that cause a...

Dec 2021
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Manager

There is nothing that needs to be improved for me at this time. I am perfectly happy with what we...

Dec 2021
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Manager

The vendor offered training a few years back, and we can sign up for classes, but when the vendor...

Dec 2021
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Manager

I know a literature change is expected with the product. I am going to predict that our future...

Dec 2021
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Manager

When I came to our organization, the product seemed easy to learn. It was easy to jump in and start...

Dec 2021
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Analyst/Coordinator

symplr has continued to upgrade versions of the product. I like the system. Some of its...

Nov 2021
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Analyst/Coordinator

We moved to this product from an Excel spreadsheet. However, we still do some things in our old...

Nov 2021
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Analyst/Coordinator

We share the solution with several other entities, but we aren't connected to those entities. We are...

Nov 2021
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Analyst/Coordinator

symplr could improve by not charging us for everything. They should also follow through with implementations....

Nov 2021
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Analyst/Coordinator

The system's integration has room for improvement, but the product is okay for what we need it to do...

Nov 2021
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Analyst/Coordinator

Our platform had not been updated in a while or utilized to the best of its ability. But we have...

Nov 2021
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Analyst/Coordinator

As easy as it is to use the platform once we learn it, it is time consuming to learn. I taught...

Nov 2021
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Analyst/Coordinator

We have had several account managers for the platform just in the last few months. That position has...

Nov 2021
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Analyst/Coordinator

We are upgrading from Cactus to symplr, and the vendor is helping us make that transition, but that...

Nov 2021
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Director

The system is very easy to use. It integrates very well with our own forms, and we can create our...

Nov 2021
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Director

The main improvement I would like to see is integrating the state standardized applications. Many of...

Nov 2021
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Director

I would not personally buy IntelliCred again. The product is great and very customizable, but it...

Nov 2021
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Director

When we first purchased IntelliCred, I think it supported our integration and interoperability...

Nov 2021
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Director

Because IntelliCred is so customizable, we have to create our own training for any tools that we...

Nov 2021
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Director

IntelliCred's web crawlers need improvement. We purchased them because we thought they would help us...

Nov 2021
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Director

symplr charges a lot for support. We have a high number of users, but all those users wouldn't call...

Nov 2021
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Director

I don't see symplr being proactive or reaching out to us. For example, they added a field where we...

Nov 2021
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Analyst/Coordinator

IntelliCred is a little outdated and slow. It isn't a very responsive system, and it feels like it...

Nov 2021
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Analyst/Coordinator

We have to buy additional modules to integrate the system with things, so there is no real integration....

Nov 2021
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Analyst/Coordinator

I don't know that symplr comes to us proactively unless there is a regulatory issue or a sales opportunity....

Nov 2021
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Analyst/Coordinator

I am not the lead on upgrade implementations, but I have read the notes from the leads so that I can...

Nov 2021
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Analyst/Coordinator

The one thing I would like to see is the reduction of potential errors by end users. symplr's...

Nov 2021
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Analyst/Coordinator

We use symplr's system as true north. Everything revolves around providers and the services that...

Nov 2021
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Analyst/Coordinator

We don't integrate at all. It would be lovely if symplr's product could integrate. We had to look at...

Nov 2021
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Analyst/Coordinator

The very few times that I have had to call the support people, they have been great. If an issue...

Nov 2021
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Analyst/Coordinator

One of the highlights of the system is that it has made our credentialing process much more...

Nov 2021
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Analyst/Coordinator

I would absolutely buy the newer version of the product again. We have grown past what the other...

Nov 2021
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Director

We are currently using the system, but an audit found that the system isn't robust enough to support...

Oct 2021
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Director

Historically, the vendor has had issues with the solution's pricing. They have always played games...

Oct 2021
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Director

If I compare another vendor to symplr, the other vendor is much more open to connecting with us....

Oct 2021
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Director

Cactus Provider Management Platform's end users are our credentialing staff members. One issue that...

Oct 2021
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Director

Ever since symplr merged with Cactus Software, I have felt like their developments have been...

Oct 2021
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Director

I don't receive any unsolicited communication from our client manager.

Oct 2021
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Director

Cactus Provider Management Platform isn't a very expensive software solution. I don't know whether...

Oct 2021
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Manager

We rolled out an online approval piece for all of the service chiefs and committees just in time for...

Oct 2021
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Manager

The system could use some improvement. It is old and just a little clunky.

Oct 2021
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(0)
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Manager

The acquisition of Cactus Software by symplr was mostly uneventful. The customer service is...

Oct 2021
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Manager

I have been surprised to hear about other facilities moving off the Cactus system, but we are going...

Oct 2021
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Director

The vendor has never billed us for anything that we haven't used. We are charged a flat rate.

Oct 2021
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Director

The vendor’s support is online. They are there 24/7. They are very involved and get back to us in a...

Oct 2021
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Director

symplr is at the forefront of the market because they are very into the latest and greatest. The...

Oct 2021
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Director

The product is user friendly and connects well. We rarely have any downtime, and symplr lets us know...

Oct 2021
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Director

The product helps us get away from doing credentialling on paper. The human error rate has dropped...

Oct 2021
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Director

The product needs more interstate verification automation because interstate verifications are...

Oct 2021
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Manager

I would have to take a hard look at the solution if we were in the market again. The Cactus system...

Oct 2021
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Manager

When it comes to what the end product is, the sales team says one thing, and the production team...

Oct 2021
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Manager

The interface and usability of navigating through the system are easier than with most other...

Oct 2021
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Manager

symplr comes out with new modules, but they just don't make them user friendly for providers. There...

Oct 2021
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Manager

The bigger that symplr is getting, the worse that the Cactus system is getting, and that is very...

Oct 2021
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Manager

We no longer use the platform because of how expensive and unhelpful it is. We transitioned to...

Oct 2021
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Manager

symplr continues to do good upgrades. They are pushing us to a new platform, and unfortunately, the...

Oct 2021
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Manager

As symplr is moving the majority of their people to cloud systems, and the new platform has to be in...

Oct 2021
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Analyst/Coordinator

I am not sure that the product's upgrades have changed it much over time, but we can upgrade the...

Oct 2021
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Analyst/Coordinator

The vendor needs a better user group to support their product road map and ensure that they are on a...

Oct 2021
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Director

IntelliCred is doing great, and we are using it every single day. We are in the process of expanding...

Oct 2021
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Director

The vendor keeps everything updated for us. We are no longer self-hosted; we switched over to the...

Oct 2021
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Director

IntelliSoft is wonderful. Their support and sales teams are great. IntelliSoft doesn't try to shove...

Oct 2021
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Director

I like that IntelliSoft doesn't nickel-and-dime us to death for everything that we need to have...

Oct 2021
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Director

We have a dedicated salesperson for our organization, and that is huge. We don't just call a 1-800...

Oct 2021
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Analyst/Coordinator

COVID-19 had a huge impact on our use of the product last year. We definitely had to have a crash...

Oct 2021
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Analyst/Coordinator

When we purchased the product, we started to train on it, and then COVID-19 hit. Things were a...

Oct 2021
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Analyst/Coordinator

There are a lot of neat features in IntelliCred. Using the system is definitely better than working...

Oct 2021
||
(0)
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Analyst/Coordinator

We are experiencing issues with some of the online compatibilities built into the system. We are...

Oct 2021
||
(0)
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Analyst/Coordinator

We started with mapping, and that took too much time, so we decided that it would be easier to do...

Oct 2021
||
(0)
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Analyst/Coordinator

IntelliCred is the same product and has the same functionalities that it had when we first started....

Oct 2021
||
(0)
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Analyst/Coordinator

We haven't really dug deep into the vendor's support. There are folks that I deal with and address...

Oct 2021
||
(0)
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Analyst/Coordinator

We don't hear much about symplr doing anything proactive. We have to take the initiative on what we...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor has mostly met our needs. Everything is humming like a bird. Because of the product, we...

Oct 2021
||
(0)
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Analyst/Coordinator

Before the merger, the vendor kept sending me to their online training, but it was outdated.

Oct 2021
||
(0)
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Analyst/Coordinator

I wanted the system to do a couple of things that I thought were basic, but the system can't do...

Oct 2021
||
(0)
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Analyst/Coordinator

The vendor offers minimal reporting, but we can build our own reports exactly the way we need them...

Oct 2021
||
(0)
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Manager

The only deficit that I can see with the system is that it can't integrate with CAQH. I don't think...

Oct 2021
||
(0)
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Manager

symplr is very good. Their turnaround time is usually sooner than expected. My contact gets into the...

Oct 2021
||
(0)
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Manager

Training new users on IntelliCred isn't too bad. The solution is pretty user friendly. Everything in...

Oct 2021
||
(0)
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Manager

Everyone from symplr who I deal had actual experience with credentialing for years before they came...

Oct 2021
||
(0)
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Manager

We have the ability to schedule expiration dates into the system. That brings up worksheets for my...

Oct 2021
||
(0)
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Analyst/Coordinator

We haven't received any updates for the system. We were keeping the product in our own IT system,...

Oct 2021
||
(0)
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Analyst/Coordinator

One thing that I didn't like about the system was that everything in it was extremely hard to read....

Oct 2021
||
(0)
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Analyst/Coordinator

symplr had a yearly fee that went up a little bit with each module. It was nice to only pay them...

Oct 2021
||
(0)
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Analyst/Coordinator

symplr always gave us options. They would also send out articles to help us get more out of the...

Oct 2021
||
(0)
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Analyst/Coordinator

I would give our current system a pretty low rating, but I know that the updated version is much...

Oct 2021
||
(0)
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Analyst/Coordinator

We can't integrate anything with our version of the solution at the moment, but I wish that we...

Oct 2021
||
(0)
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Director

IntelliApp is a button inside of IntelliCred, so everybody that goes inside IntelliCred uses...

Oct 2021
||
(0)
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Director

There are a couple of little things that I would suggest to the vendor, but IntelliApp is extremely...

Oct 2021
||
(0)
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Director

Payer enrollment is my stickler right now because that is a huge thing in the community too. We...

Sep 2021
||
(0)
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Director

I just learned that our version has the ability to have single sign-on functionality because we are...

Sep 2021
||
(0)
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Director

When we used to see the vendor's executives at conferences, things were great. We just don't get to...

Sep 2021
||
(0)
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Director

We have several symplr products, so I am a true believer of symplr. We have been in the SaaS...

Sep 2021
||
(0)
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Director

In our last implementation, we added a couple of entities to our SaaS environment, and we paid a lot...

Sep 2021
||
(0)
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Analyst/Coordinator

We have been waiting on the rollout of several new modules for symplr's system for many months. The...

Sep 2021
||
(0)
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Analyst/Coordinator

I cannot recommend symplr's system anymore because we have had so many issues lately. symplr has not...

Sep 2021
||
(0)
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Analyst/Coordinator

The symplr trainers are very knowledgeable, but we sometimes have personality issues. There is one...

Sep 2021
||
(0)
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Analyst/Coordinator

symplr has fallen short on several things in the last year. We have had issues with one module that...

Sep 2021
||
(0)
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Analyst/Coordinator

We have a complicated setup, and we occasionally need things from symplr's system that it hasn’t...

Sep 2021
||
(0)
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Analyst/Coordinator

We have invested a lot of capital into our symplr environment and have been dissatisfied. We have...

Sep 2021
||
(0)
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Analyst/Coordinator

symplr definitely likes to charge for every little thing. That wouldn’t even be as bad if the...

Sep 2021
||
(0)
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Analyst/Coordinator

We have had recent experiences with symplr's implementations where we have ended up being down...

Sep 2021
||
(0)
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VP/Other Executive

The product is pretty robust. However, we are trying to improve its efficiency. We don't use it to...

Sep 2021
||
(0)
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Manager

IntelliCred has a lot of customizations that I like. I like that we can customize a lot of the...

Aug 2021
||
(0)
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Manager

We have to access IntelliCred through Citrix, and I think there is a huge lag when going from the...

Aug 2021
||
(0)
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Manager

The leaders that we have that did all of the IntelliCred training keep all the ways to do things to...

Aug 2021
||
(0)
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Manager

I have to scrub reports constantly for duplications. If I just want to run a report for a specific...

Aug 2021
||
(0)
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Manager

We had a couple of staff members that got full, intense training and relayed the basics to the rest...

Aug 2021
||
(0)
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Manager

The board certifications are going to make me insane. If I go into a provider's record and check the...

Aug 2021
||
(0)
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Manager

We ran into an issue with a part of the product. Things weren't working appropriately, and the...

Jul 2021
||
(0)
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Manager

symplr charges for everything we ask for with their other product, but they don't do that with...

Jul 2021
||
(0)
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Manager

We have more headway with symplr's support for Cactus Provider Management Platform than we do with...

Jul 2021
||
(0)
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Analyst/Coordinator

We have been waiting a long-time for symplr's newest version. We will have to really scramble during...

Jul 2021
||
(0)
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Analyst/Coordinator

We always have a certain number of resources on the ready as far as the regular caring and feeding...

Jul 2021
||
(0)
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Analyst/Coordinator

We are having frequent discussions with symplr. There have been discussions scheduled to get some...

Jul 2021
||
(0)
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Manager

We are having issues with waiting for a new upgrade from symplr. The situation is causing us a lot...

Jul 2021
||
(0)
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Director

We have no plans to replace IntelliCred, but symplr may replace it themselves if they migrate to...

Jul 2021
||
(0)
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Director

We are a very complex organization when it comes to credentialing, so most of the issues that we...

Jul 2021
||
(0)
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Director

IntelliCred needs to be able to scale to larger clients. That is our biggest task. We can run the...

Jul 2021
||
(0)
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Analyst/Coordinator

The symplr application is good. The system is as good as what is put in. If our end users don’t use...

Jun 2021
||
(0)
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Analyst/Coordinator

The support is good. symplr has been awesome.

Jun 2021
||
(0)
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Analyst/Coordinator

IntelliCred does the functions of a credentialing clerk well.

Jun 2021
||
(0)
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Analyst/Coordinator

symplr needs to communicate with their customers better. The problems I have with IntelliCred are...

Jun 2021
||
(0)
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Analyst/Coordinator

Our initial project manager wasn't as responsive as they should have been. When we first started...

Apr 2021
||
(0)
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Analyst/Coordinator

We use the cloud version of the solution where the vendor hosts our information. We haven't really...

Apr 2021
||
(0)
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Analyst/Coordinator

The system has some good features, but the vendor still needs to add more helpful functionalities....

Apr 2021
||
(0)
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Analyst/Coordinator

symplr charges for everything. We have a statement of work and an order form. If we deviate from...

Apr 2021
||
(0)
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Analyst/Coordinator

Sometimes, I want to write a query. If I had access to SQL then I would be able to, but because of...

Apr 2021
||
(0)
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Analyst/Coordinator

There were a few areas where the vendor's people really excelled. I was really thankful that they...

Apr 2021
||
(0)
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Director

I have been happy with IntelliCred. It is easy to use and flexible. All of my documents are stored...

Mar 2021
||
(0)
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Director

I have noticed that if I enter the date wrong, the system tells me that I can't save, but then I...

Mar 2021
||
(0)
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Analyst/Coordinator

I use IntelliCred quite a bit. I like the system. It helps me keep track of what we have and what we...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft is extremely helpful. Anytime we have questions or need help, we can give the vendor a...

Mar 2021
||
(0)
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Analyst/Coordinator

Users have to manipulate the system a bit for the first couple of times that they use IntelliCred....

Mar 2021
||
(0)
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Director

We have a great relationship with the vendor. I have an account manager that is very helpful and...

Mar 2021
||
(0)
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Director

The workflow we have in IntelliCred is excellent. The processes set up work very well. We can manage...

Mar 2021
||
(0)
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Director

The user groups that IntelliSoft offers are very helpful. I come with a list of notes and questions,...

Mar 2021
||
(0)
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Director

When symplr took over IntelliCred, I did notice a change in many things. The support is not the same...

Mar 2021
||
(0)
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Director

When I speak to folks that are considering IntelliCred, I tell them to be very involved in the...

Mar 2021
||
(0)
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Director

We do not use the vendor's automatic push for updates. The reason is that our IT person likes to...

Mar 2021
||
(0)
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Director

Reporting is the one thing that is difficult with IntelliCred. The vendor offers many canned reports...

Mar 2021
||
(0)
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Analyst/Coordinator

The front-end system is dated, and the new version isn't any better. The system design is very...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor doesn't tell us about their road map. That way, they don't make promises they can't keep....

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor is very responsive. They may not always have a solution, but they are happy to work with...

Mar 2021
||
(0)
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Analyst/Coordinator

There is good potential for our satisfaction to go up. I know the upgrade we are looking at supports...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft is kind of in a special situation because they were bought out by symplr, who also has...

Mar 2021
||
(0)
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Analyst/Coordinator

I wouldn’t buy this solution again, and that has more to do with the approaches to software...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft makes promises that they end up having to keep. They walk that line very carefully. But,...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft charges for every little thing, and the issue is more that the charges are not...

Mar 2021
||
(0)
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Analyst/Coordinator

There could be improvement in the vendor's self-guided documentation for referencing as part of...

Mar 2021
||
(0)
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Manager

Honestly, we haven't had a lot of interaction with the vendor. When we have issues, we call and talk...

Feb 2021
||
(0)
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Manager

We have been trying to get our product upgrade done for quite a while, and that upgrade is still not...

Feb 2021
||
(0)
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Manager

We have not received any training from the vendor at all. When I first came here, another staff...

Feb 2021
||
(0)
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Manager

IntelliCred is missing the ability to run things in the data banks. The vendor is missing the...

Feb 2021
||
(0)
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Manager

We don't have any web support from symplr. Whenever we send in a work order, someone will call us...

Feb 2021
||
(0)
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Manager

If we get the upgrade that we have been waiting for and can get everything going, our satisfaction...

Feb 2021
||
(0)
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Analyst/Coordinator

symplr has acquired the IntelliSoft software, and they have another product that might be more...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's support has gone down significantly since symplr acquired IntelliSoft. In the past, I...

Feb 2021
||
(0)
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Analyst/Coordinator

I would be willing to share information about IntelliApp with others who are considering the...

Feb 2021
||
(0)
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Analyst/Coordinator

IntelliApp's biggest strength is its database functionality. I am able to create records of all the...

Feb 2021
||
(0)
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Analyst/Coordinator

The number one area that the vendor could improve in IntelliApp would be its reporting. The solution...

Feb 2021
||
(0)
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Manager

There was one time when the vendor sent somebody to us for support, but our issue still got left at...

Feb 2021
||
(0)
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Manager

It took us months to implement the software. That was a little discouraging. The vendor was very...

Feb 2021
||
(0)
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Manager

IntelliSoft doesn't understand that not everyone has used the software before. The vendor basically...

Feb 2021
||
(0)
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Manager

There are some things we asked the vendor to do around functionality, and they said they could do...

Feb 2021
||
(0)
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Manager

The functionality is available to us. How easy it is to use is another story. I have a pretty young...

Feb 2021
||
(0)
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Manager

Anytime I reach out to the vendor's support team, there is a lot of back and forth. We don’t get...

Feb 2021
||
(0)
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Manager

The vendor has been pretty good about pricing. When customers are in the implementation phase, the...

Feb 2021
||
(0)
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Manager

I definitely like IntelliApp. I would probably have recommended IntelliApp had I had input on it,...

Feb 2021
||
(0)
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Manager

As far as the capabilities of IntelliApp go, I would like to see more from the vendor when there are...

Feb 2021
||
(0)
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Manager

As we have evolved and incorporated things, IntelliSoft hasn't reached out to tell us how to better...

Feb 2021
||
(0)
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Manager

IntelliSoft is always helpful when we call. I have no qualms with IntelliSoft's technical support....

Feb 2021
||
(0)
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Manager

I would definitely recommend IntelliApp. When people ask me about the system, I tell them about its...

Feb 2021
||
(0)
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Analyst/Coordinator

Some of the ways we add things in or filter things out could be a bit more user friendly in terms of...

Feb 2021
||
(0)
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Analyst/Coordinator

There is a little lag time as we use the product. Maybe that happens because there is so much...

Feb 2021
||
(0)
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Analyst/Coordinator

The product does what we need it to do. It does have a lot of functionality and store a lot of...

Feb 2021
||
(0)
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Analyst/Coordinator

We were trying to join IntelliSolution with a DocuSign setup, and the product doesn't let us do...

Feb 2021
||
(0)
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Analyst/Coordinator

I haven't dealt with IntelliSoft a whole lot personally, but I haven't had any issues with reaching...

Feb 2021
||
(0)
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Analyst/Coordinator

IntelliSolution is essentially credentialing software. There might be a lot of people that use the...

Feb 2021
||
(0)
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Manager

The people that I work with respond well, but I think there is a disconnect between those folks who...

Feb 2021
||
(0)
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Manager

I think how the vendor packages things for new clients now is different than how they did that for...

Feb 2021
||
(0)
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Manager

Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...

Feb 2021
||
(0)
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Manager

The change that symplr made to assign specific account success managers to clients has been very...

Feb 2021
||
(0)
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Manager

symplr doesn't have as good of an education program as other vendors. There aren't best practices...

Feb 2021
||
(0)