Cactus/IntelliSoft
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product
Cactus Provider Management Platform is very intuitive. I barely have to train somebody brand new to...
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Loyalty, Product
Cactus Provider Management Platform has a lot of things going for it; the vendor just needs to...
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Culture, Relationship
I have tried to get some issues corrected with symplr, and they never followed through. One time, an...
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Loyalty
We are leaving Cactus Provider Management Platform and going to a new platform. Our organization...
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Relationship, Operations
symplr does not always have trained people on their end who are able to provide us with the support...
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Operations
We have a few people who work very closely with the Cactus team to implement training sessions down...
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Operations, Product
Sometimes symplr cannot foresee how an upgrade will impact a facility. Our organization lost data...
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Operations, Product
I actually recommend symplr all the time because I have grown with Cactus Provider Management...
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Loyalty, Relationship, Product
symplr is working with us to go web based with Cactus Provider Management Platform. Personally, I am...
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Product
Building a query in Cactus Provider Management Platform is not very straightforward because when we...
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Value
symplr's product is worth the money we pay for it because it helps us manage information. That is...
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Culture, Relationship
Whether or not symplr keeps their promises depends on what the promise is. We can put in requests...
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Relationship
symplr's response rate in general usually isn't too good. For instance, I wanted to contact our...
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Relationship
If we have to call for support, the support people are usually really responsive. They sometimes...
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Loyalty
There are a couple of issues with the new release. The advanced search function for groups wasn't...
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Loyalty, Operations
I like the symplr platform better than the system we were on before. The symplr platform is...
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Product
The only thing that I would like to see get better is the reporting. Right now, with this version, I...
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Operations
symplr really doesn't have too much training that I am aware of. I have been using the system for so...
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Relationship, Operations
It sometimes takes a long time to get upgrades and other things coordinated. I understand that...
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Product
There are not a whole lot of things that I like about IntelliApp right now. The interface is very...
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Product
I like that we can have a self-hosted solution with IntelliApp.
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Operations, Product
Overall, IntelliCred functions, but it has an outdated design. symplr solutions are all integrated...
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Relationship
We lost our symplr representative, and we weren't informed of who our new representative from symplr...
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Relationship
The only people we have access to who are empowered to solve our problems are from the vendor's...
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Relationship
I am a creature of habit. If I receive good service from a vendor, then I will stay with that...
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Value
When we were putting in some programs, we reached the point where we were getting nickel-and-dimed....
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Relationship
I can't say enough good things about the system. The vendor's support people have been very...
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Product
The system is fantastic. When it comes to the way things grow in an organization, there are a lot of...
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Product
Cactus Provider Management Platform gets the job done, so I would buy it again. I probably use the...
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Operations, Product
I don't know how to use all the tools that I can use with Cactus Provider Management Platform. Maybe...
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Loyalty, Relationship
We have to request reports from the vendor's help desk. That is a big downer. We need reports for...
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Product
We need support for older versions of the software, such as what we have. In a large institution...
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Product
The querying and form letters and label functionality is working well, with the exception of a...
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Relationship, Product
If I could make any changes or advancements to the software to better suit my needs or make it...
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Product
symplr's product has a lot of functionality for getting the provider profiles in the solution. The...
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Relationship
The vendor has a lot of new people, and there is too much turnover. When we call for support, the...
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Culture, Loyalty, Value
I would tell a peer that the product is phenomenal if it is used to the fullest. For its price, this...
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Operations, Product
With our last upgrade, the vendor did not correct errors properly before going into the upgrade....
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Relationship, Product
symplr does a good job of delivering the technology we need, but they take too long. The vendor’s...
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Relationship
I used to love symplr. The system itself does wonders, but now, working with the vendor's customer...
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Relationship, Relationship
IntelliCred has been bought out by so many other people that it is really not advanced. However, it...
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Operations, Operations
There is no easy training for new employees.
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Product, Product
The reporting module for IntelliCred is awful. We have to know SQL to write reports, and that is...
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Product, Product
IntelliCred is not set up to interface with other software.
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Relationship, Relationship
The vendor’s support people take a long time to get back to us.
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Culture, Culture, Relationship, Relationship
symplr is not overly proactive. They do not come to me and check in. But they are good about letting...
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Relationship, Relationship, Product, Product
There are a couple of things that I have put in requests for symplr to do some upgrades on, and we...
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Relationship, Relationship, Product, Product
symplr is great. We are really happy with them. We like their consistency. I recommend IntelliCred...
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Product, Product
People have to spend some time with IntelliCred. It is not always user friendly. When we are using...
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Relationship, Relationship
There are almost never any problems, but symplr is always willing to solve problems. Their service...
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Culture, Value
symplr does tend to charge quite a bit for a lot of little things. We have had to fight and argue...
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Relationship
When we find potential problems and bring them to the vendor, they are often already known issues....
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Operations
The trainer from symplr did not come on time for our initial training. They were late and had a...
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Operations, Product
Navigating through symplr's system is a lot faster than navigating through our old system.
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Relationship
The last time I called the support team, I was on hold for about 40 minutes. Then I left my phone...
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Product
The product is not terrible. It works, and we can get the credentialing functions done. We can work...
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Operations
I wasn't super impressed with the implementation. It felt very stressful. We were able to function...
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Product
We are able to function with the system. The credential files are moving, and we are able to track...
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Value
The last several months have been very stressful for us, and I will not be recommending symplr to anyone....
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Operations
The vendor’s training is very generic. Everybody utilizes the system a little differently, and it...
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Culture, Loyalty
One of our main issues with the product is that it doesn’t work as promoted. The vendor’s...
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Relationship
We are not able to email from the program because there are some issues with the way it talks with...
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Relationship
When I put in a ticket or call symplr's support team, my issues are usually minor. Most people I...
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Relationship
Things are improving because an executive of our organization is talking with the vendor’s...
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Loyalty
If the vendor can do what they say they will be able to do, then I will probably be more satisfied...
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Relationship, Product
The system's layout isn't the most user friendly or aesthetically pleasing. The system also lags a...
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Operations
I have never had training for the product beyond my coworkers showing me how to use it.
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Operations, Product
IntelliApp could have easier functionality. Everything in the system is individualized. There are...
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Product
IntelliApp is pretty basic and straightforward when it comes to adding information to the system....
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Loyalty
We plan to keep the product because we have put so much time and energy into it. We would like to...
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Relationship
When we email symplr about issues with potential upgrades, the vendor immediately forwards the...
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Value
The automation-related things symplr did for us saved us from getting a full-time employee. We...
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Loyalty, Operations
At a conference, I had a meeting with symplr. The vendor showed me some upcoming new functionality....
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Operations, Product
The system is doing well. We had some hiccups during the implementation, but things mostly turned...
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Loyalty, Product
We are integrating some things with symplr. If the integration does what it is supposed to do, then...
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Culture, Relationship
symplr finalized something for us and took longer than the timeline they promised. We had an issue...
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Culture, Product
I have a lot of peers in the business, and symplr is talked about at all of the conferences....
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Loyalty, Product
We are learning about more integration products that symplr has as our needs are changing. That...
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Product
symplr Provider is easy to use, and it is laid out really well so that the data is segregated into...
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Culture, Relationship
When the vendor has a new product that they want to sell, they definitely contact us, but they...
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Culture, Operations
I would look at any new credentialing software out there, and I would definitely make a comparison....
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Product
In the most recent version, help comes in the form of a PDF manual. We used to be able to click a...
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Loyalty
We have technology delays related to our IT staff or lack thereof, so those issues aren’t symplr’s...
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Culture, Value
Overall, Cactus Provider Management Platform works well. The only bad experience we have had is the...
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Relationship
We were undergoing an NCQA audit a while ago and needed a certain report out of Cactus Provider...
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Product
Overall, Cactus Provider Management Platform works well. It does what it is supposed to do. There...
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Culture
symplr has had a lot of transitions within their company. There are people we started with that told...
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Loyalty
We have merged with a health system that uses another product. Unfortunately, we have had to switch...
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Culture
symplr promoted their credentialing database to us as having a lot of widgets and tools that would...
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Culture, Relationship
The last time that we tried to get ahold of symplr was during an upgrade. We wanted to know why the...
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Relationship
symplr's support people have been good when we have called them to work with them, but there always...
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Relationship
symplr's management group seems to have a lot of turnover. We tend to get a new representative...
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Product, Value
The system is wonderful. I don't really have anything negative to say about it. It is superb. The...
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Operations
The vendor's technical support people give us some of our training, and that training has gotten...
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Product, Value
The system saves us a lot of time. It has different modules that are helpful. I would highly...
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Relationship, Operations
We officially switched over to a cloud-based environment with symplr, and that was a disaster. That...
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Operations
Our implementation took too long from beginning to end. A lot of that was due to the vendor's staff...
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Operations
symplr didn't offer us any training, so I learned how to use the system myself and gave my team...
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Product, Value
Our overall experience with symplr could be described as frustrating. symplr's system meets a lot of...
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Loyalty
There are better solutions out there that are more current and innovative than IntelliCred. If we...
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Operations, Product
IntelliApp is a time-saver once it is set up. It essentially allows us to take a PDF image and map...
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Relationship, Operations, Product
symplr may roll out new features, but they may not be what we have asked for. There are times when...
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Relationship, Product
IntelliApp is very slow to work with. It is not responsive, so users spend a lot more time waiting...
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Product
It isn't hard to install IntelliCred. The system's quality is decent, and it works slightly better...
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Product
IntelliCred is a very slow system to work with.
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Product
I don't see IntelliCred getting better because I have no insight into the vendor's product road map....
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Operations, Product
Cactus Provider Management Platform is a little more complicated to navigate through than our other...
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Product
Trying to modify a report in the platform is challenging. Even small modifications are not easy to...
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Operations
The initial training by the vendor was inadequate. We didn't know that at the time, but after having...
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Loyalty, Operations, Value
Our decision to switch away from Cactus Provider Management Platform has nothing to do with the...
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Loyalty, Product
The automated privileging piece in the platform is not functioning in a way that meets our needs....
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Relationship
There are certain people from symplr that are wonderful, and then there are others who are not as...
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Relationship
The people from symplr only tell us what we want to hear. The vendor's shortcoming is giving us...
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Operations
The deficit in symplr’s training is their documentation. We absolutely have no documentation, and...
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Relationship, Product
Some of the features within the product are not working well. The product is causing problems within...
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Relationship
symplr has had a lot of turnover with their tier-one and tier-two support. We are now working with a...
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Loyalty
As we move forward with symplr's product line, we customize things, and then the vendor adds...
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Relationship
When we bring up issues to symplr, we expect a rapid turnaround with some sort of response. The...
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Culture, Loyalty, Relationship
We have had some issues with symplr's service, support, and way of releasing new versions. The...
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Relationship
symplr hasn't provided us with enough support staff members to be successful with their product....
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Relationship
My biggest concern with symplr has been with gaps in communication in the last several months. Some...
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Product
Right now, Cactus Provider Management Platform is managing the credentialing for our providers, and...
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Relationship
Our experience with symplr has been collaborative. However, there has been a lot of turnover...
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Relationship
The customer service representatives we talk to are usually very friendly and knowledgeable for the...
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Loyalty
The version of the platform that we are currently using is very outdated. And symplr merged with the...
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Product, Value
IntelliCred’s upgrades are done automatically and are really easy. I am extremely satisfied with the...
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Product
IntelliCred has broad aspects to it. It gets used a lot in the medical staff field, and the system...
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Relationship
When we call symplr’s support, we have to leave a message. We don’t get a live person; we have to...
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Relationship, Product
One of my staff members has gotten access to one of symplr's websites, and that person receives...
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Operations
There is not really a whole lot of training. We can go to the vendor's class, or we can ask them a...
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Relationship
The vendor is suffering from a lack of people on their development team. Some of their people jumped...
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Loyalty
We have several symplr products, so if we wanted to move away from symplr, it would be a huge...
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Relationship
The vendor needs to get their customer care in place to solve day-to-day problems. To keep things...
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Loyalty, Product, Value
We have problems with symlpr because we have been unable to go paperless. We are struggling with the...
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Culture, Operations
The vendor promised we would have a side-by-side setup for training. We have people who have been...
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Relationship
The top executives from the vendor have met with us, so they are involved. But at the same time, I...
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Relationship
When we did a conversion, we had an excellent project manager from symlpr. But if I request that...
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Operations
We had a bad upgrade experience with Cactus Provider Management Platform. Things broke. Questions...
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Relationship
On the positive side, when we complained to symplr, one of their senior leaders reached out. We had...
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Loyalty
Now we are trying to figure out whether we are going to stay with symplr or switch to another...
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Relationship, Operations
symplr doesn't reach out to us about upgrades. I have to do all the engaging to initiate the...
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Product, Value
It would be great if the system had an automatic expiration system where I didn't have to manually...
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Product
We had some significant challenges with a recent upgrade to symplr’s product. We had some loss of...
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Relationship
symplr has been doing a much better job of listening to consumers, taking our suggestions, and...
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Product
symplr doesn't make integrations super easy, but they also don't make things super difficult. We...
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Product
Cactus Provider Management Platform is the best credentialing product out there, and it is very user...
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Relationship
symplr tries a lot, but things don't always work out as planned. They say that they will release...
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Value
symplr nickel-and-dimes us for every penny that they can. In the training with symplr, we were...
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Relationship
symplr’s tier-one support team is not helpful other than asking whether we have tried restarting the...
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Operations
The implementation and upgrade teams have been very flexible, willing to work, and willing to answer...
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Operations
symplr’s trainers have been very knowledgeable. When symplr does training, they show us all of the...
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Value
The vendor’s support is very good within the license we have. For anything additional we need...
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Operations
Cactus Provider Management Platform is very flexible around customization. The trainers don’t always...
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Relationship
The vendor strives for customer success. They are responsive. They take the time to help us. We get...
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Loyalty, Relationship, Product
There are some areas where symplr is falling behind in the market. Some of the other competitors...
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Value
If I had to make the choice to buy IntelliCred again, I would probably include a web version on my...
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Relationship
I rely on symplr’s support team to help set up certain things in the reports, and I would like to be...
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Loyalty, Product
The product works fine as a data source and to get reports to people, but for sending out...
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Loyalty
symplr has added new technology with regard to a portal for affiliation letters and that sort of...
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Relationship, Product
symplr’s customer support is excellent, and the database works well. I like the OIG functionality of...
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