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User Commentary

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Manager

The only deficit that I can see with the system is that it can't integrate with CAQH. I don't think...

Oct 2021
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Manager

symplr is very good. Their turnaround time is usually sooner than expected. My contact gets into the...

Oct 2021
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Manager

Training new users on IntelliCred isn't too bad. The solution is pretty user friendly. Everything in...

Oct 2021
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Manager

Everyone from symplr who I deal had actual experience with credentialing for years before they came...

Oct 2021
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Manager

We have the ability to schedule expiration dates into the system. That brings up worksheets for my...

Oct 2021
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Analyst/Coordinator

We haven't received any updates for the system. We were keeping the product in our own IT system,...

Oct 2021
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Analyst/Coordinator

One thing that I didn't like about the system was that everything in it was extremely hard to read....

Oct 2021
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Analyst/Coordinator

symplr had a yearly fee that went up a little bit with each module. It was nice to only pay them...

Oct 2021
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Analyst/Coordinator

symplr always gave us options. They would also send out articles to help us get more out of the...

Oct 2021
||
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Analyst/Coordinator

I would give our current system a pretty low rating, but I know that the updated version is much...

Oct 2021
||
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Analyst/Coordinator

We can't integrate anything with our version of the solution at the moment, but I wish that we...

Oct 2021
||
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Director

IntelliApp is a button inside of IntelliCred, so everybody that goes inside IntelliCred uses...

Oct 2021
||
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Director

There are a couple of little things that I would suggest to the vendor, but IntelliApp is extremely...

Oct 2021
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Director

Payer enrollment is my stickler right now because that is a huge thing in the community too. We...

Sep 2021
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Director

I just learned that our version has the ability to have single sign-on functionality because we are...

Sep 2021
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Director

When we used to see the vendor's executives at conferences, things were great. We just don't get to...

Sep 2021
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Director

We have several symplr products, so I am a true believer of symplr. We have been in the SaaS...

Sep 2021
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Director

In our last implementation, we added a couple of entities to our SaaS environment, and we paid a lot...

Sep 2021
||
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Analyst/Coordinator

We have been waiting on the rollout of several new modules for symplr's system for many months. The...

Sep 2021
||
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Analyst/Coordinator

I cannot recommend symplr's system anymore because we have had so many issues lately. symplr has not...

Sep 2021
||
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Analyst/Coordinator

The symplr trainers are very knowledgeable, but we sometimes have personality issues. There is one...

Sep 2021
||
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Analyst/Coordinator

symplr has fallen short on several things in the last year. We have had issues with one module that...

Sep 2021
||
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Analyst/Coordinator

We have a complicated setup, and we occasionally need things from symplr's system that it hasn’t...

Sep 2021
||
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Analyst/Coordinator

We have invested a lot of capital into our symplr environment and have been dissatisfied. We have...

Sep 2021
||
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Analyst/Coordinator

symplr definitely likes to charge for every little thing. That wouldn’t even be as bad if the...

Sep 2021
||
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Analyst/Coordinator

We have had recent experiences with symplr's implementations where we have ended up being down...

Sep 2021
||
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VP/Other Executive

The product is pretty robust. However, we are trying to improve its efficiency. We don't use it to...

Sep 2021
||
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Manager

IntelliCred has a lot of customizations that I like. I like that we can customize a lot of the...

Aug 2021
||
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Manager

We have to access IntelliCred through Citrix, and I think there is a huge lag when going from the...

Aug 2021
||
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Manager

The leaders that we have that did all of the IntelliCred training keep all the ways to do things to...

Aug 2021
||
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Manager

I have to scrub reports constantly for duplications. If I just want to run a report for a specific...

Aug 2021
||
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Manager

We had a couple of staff members that got full, intense training and relayed the basics to the rest...

Aug 2021
||
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Manager

The board certifications are going to make me insane. If I go into a provider's record and check the...

Aug 2021
||
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Manager

We ran into an issue with a part of the product. Things weren't working appropriately, and the...

Jul 2021
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Manager

symplr charges for everything we ask for with their other product, but they don't do that with...

Jul 2021
||
(0)
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Manager

We have more headway with symplr's support for Cactus Provider Management Platform than we do with...

Jul 2021
||
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Analyst/Coordinator

We have been waiting a long-time for symplr's newest version. We will have to really scramble during...

Jul 2021
||
(0)
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Analyst/Coordinator

We always have a certain number of resources on the ready as far as the regular caring and feeding...

Jul 2021
||
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Analyst/Coordinator

We are having frequent discussions with symplr. There have been discussions scheduled to get some...

Jul 2021
||
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Manager

We are having issues with waiting for a new upgrade from symplr. The situation is causing us a lot...

Jul 2021
||
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Director

We have no plans to replace IntelliCred, but symplr may replace it themselves if they migrate to...

Jul 2021
||
(0)
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Director

We are a very complex organization when it comes to credentialing, so most of the issues that we...

Jul 2021
||
(0)
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Director

IntelliCred needs to be able to scale to larger clients. That is our biggest task. We can run the...

Jul 2021
||
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Analyst/Coordinator

The symplr application is good. The system is as good as what is put in. If our end users don’t use...

Jun 2021
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Analyst/Coordinator

The support is good. symplr has been awesome.

Jun 2021
||
(0)
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Analyst/Coordinator

IntelliCred does the functions of a credentialing clerk well.

Jun 2021
||
(0)
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Analyst/Coordinator

symplr needs to communicate with their customers better. The problems I have with IntelliCred are...

Jun 2021
||
(0)
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Analyst/Coordinator

Our initial project manager wasn't as responsive as they should have been. When we first started...

Apr 2021
||
(0)
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Analyst/Coordinator

We use the cloud version of the solution where the vendor hosts our information. We haven't really...

Apr 2021
||
(0)
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Analyst/Coordinator

The system has some good features, but the vendor still needs to add more helpful functionalities....

Apr 2021
||
(0)
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Analyst/Coordinator

symplr charges for everything. We have a statement of work and an order form. If we deviate from...

Apr 2021
||
(0)
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Analyst/Coordinator

Sometimes, I want to write a query. If I had access to SQL then I would be able to, but because of...

Apr 2021
||
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Analyst/Coordinator

There were a few areas where the vendor's people really excelled. I was really thankful that they...

Apr 2021
||
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Director

I have been happy with IntelliCred. It is easy to use and flexible. All of my documents are stored...

Mar 2021
||
(0)
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Director

I have noticed that if I enter the date wrong, the system tells me that I can't save, but then I...

Mar 2021
||
(0)
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Analyst/Coordinator

I use IntelliCred quite a bit. I like the system. It helps me keep track of what we have and what we...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft is extremely helpful. Anytime we have questions or need help, we can give the vendor a...

Mar 2021
||
(0)
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Analyst/Coordinator

Users have to manipulate the system a bit for the first couple of times that they use IntelliCred....

Mar 2021
||
(0)
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Director

We have a great relationship with the vendor. I have an account manager that is very helpful and...

Mar 2021
||
(0)
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Director

The workflow we have in IntelliCred is excellent. The processes set up work very well. We can manage...

Mar 2021
||
(0)
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Director

The user groups that IntelliSoft offers are very helpful. I come with a list of notes and questions,...

Mar 2021
||
(0)
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Director

When symplr took over IntelliCred, I did notice a change in many things. The support is not the same...

Mar 2021
||
(0)
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Director

When I speak to folks that are considering IntelliCred, I tell them to be very involved in the...

Mar 2021
||
(0)
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Director

We do not use the vendor's automatic push for updates. The reason is that our IT person likes to...

Mar 2021
||
(0)
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Director

Reporting is the one thing that is difficult with IntelliCred. The vendor offers many canned reports...

Mar 2021
||
(0)
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Analyst/Coordinator

The front-end system is dated, and the new version isn't any better. The system design is very...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor doesn't tell us about their road map. That way, they don't make promises they can't keep....

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor is very responsive. They may not always have a solution, but they are happy to work with...

Mar 2021
||
(0)
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Analyst/Coordinator

There is good potential for our satisfaction to go up. I know the upgrade we are looking at supports...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft is kind of in a special situation because they were bought out by symplr, who also has...

Mar 2021
||
(0)
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Analyst/Coordinator

I wouldn’t buy this solution again, and that has more to do with the approaches to software...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft makes promises that they end up having to keep. They walk that line very carefully. But,...

Mar 2021
||
(0)
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Analyst/Coordinator

IntelliSoft charges for every little thing, and the issue is more that the charges are not...

Mar 2021
||
(0)
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Analyst/Coordinator

There could be improvement in the vendor's self-guided documentation for referencing as part of...

Mar 2021
||
(0)
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Manager

Honestly, we haven't had a lot of interaction with the vendor. When we have issues, we call and talk...

Feb 2021
||
(0)
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Manager

We have been trying to get our product upgrade done for quite a while, and that upgrade is still not...

Feb 2021
||
(0)
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Manager

We have not received any training from the vendor at all. When I first came here, another staff...

Feb 2021
||
(0)
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Manager

IntelliCred is missing the ability to run things in the data banks. The vendor is missing the...

Feb 2021
||
(0)
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Manager

We don't have any web support from symplr. Whenever we send in a work order, someone will call us...

Feb 2021
||
(0)
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Manager

If we get the upgrade that we have been waiting for and can get everything going, our satisfaction...

Feb 2021
||
(0)
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Analyst/Coordinator

symplr has acquired the IntelliSoft software, and they have another product that might be more...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor's support has gone down significantly since symplr acquired IntelliSoft. In the past, I...

Feb 2021
||
(0)
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Analyst/Coordinator

I would be willing to share information about IntelliApp with others who are considering the...

Feb 2021
||
(0)
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Analyst/Coordinator

IntelliApp's biggest strength is its database functionality. I am able to create records of all the...

Feb 2021
||
(0)
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Analyst/Coordinator

The number one area that the vendor could improve in IntelliApp would be its reporting. The solution...

Feb 2021
||
(0)
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Manager

There was one time when the vendor sent somebody to us for support, but our issue still got left at...

Feb 2021
||
(0)
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Manager

It took us months to implement the software. That was a little discouraging. The vendor was very...

Feb 2021
||
(0)
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Manager

IntelliSoft doesn't understand that not everyone has used the software before. The vendor basically...

Feb 2021
||
(0)
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Manager

There are some things we asked the vendor to do around functionality, and they said they could do...

Feb 2021
||
(0)
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Manager

The functionality is available to us. How easy it is to use is another story. I have a pretty young...

Feb 2021
||
(0)
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Manager

Anytime I reach out to the vendor's support team, there is a lot of back and forth. We don’t get...

Feb 2021
||
(0)
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Manager

The vendor has been pretty good about pricing. When customers are in the implementation phase, the...

Feb 2021
||
(0)
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Manager

I definitely like IntelliApp. I would probably have recommended IntelliApp had I had input on it,...

Feb 2021
||
(0)
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Manager

As far as the capabilities of IntelliApp go, I would like to see more from the vendor when there are...

Feb 2021
||
(0)
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Manager

As we have evolved and incorporated things, IntelliSoft hasn't reached out to tell us how to better...

Feb 2021
||
(0)
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Manager

IntelliSoft is always helpful when we call. I have no qualms with IntelliSoft's technical support....

Feb 2021
||
(0)
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Manager

I would definitely recommend IntelliApp. When people ask me about the system, I tell them about its...

Feb 2021
||
(0)
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Analyst/Coordinator

Some of the ways we add things in or filter things out could be a bit more user friendly in terms of...

Feb 2021
||
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Analyst/Coordinator

There is a little lag time as we use the product. Maybe that happens because there is so much...

Feb 2021
||
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Analyst/Coordinator

The product does what we need it to do. It does have a lot of functionality and store a lot of...

Feb 2021
||
(0)
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Analyst/Coordinator

We were trying to join IntelliSolution with a DocuSign setup, and the product doesn't let us do...

Feb 2021
||
(0)
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Analyst/Coordinator

I haven't dealt with IntelliSoft a whole lot personally, but I haven't had any issues with reaching...

Feb 2021
||
(0)
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Analyst/Coordinator

IntelliSolution is essentially credentialing software. There might be a lot of people that use the...

Feb 2021
||
(0)
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Manager

The people that I work with respond well, but I think there is a disconnect between those folks who...

Feb 2021
||
(0)
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Manager

I think how the vendor packages things for new clients now is different than how they did that for...

Feb 2021
||
(0)
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Manager

Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...

Feb 2021
||
(0)
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Manager

The change that symplr made to assign specific account success managers to clients has been very...

Feb 2021
||
(0)
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Manager

symplr doesn't have as good of an education program as other vendors. There aren't best practices...

Feb 2021
||
(0)
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Manager

When symplr has a new product, there are always extra fees. The extra fees involved do not mesh well...

Feb 2021
||
(0)
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Manager

With symplr, there is customization, but it is in odd places where we don't necessarily need that...

Feb 2021
||
(0)
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Director

We use Cactus Provider Management Platform for credentialing providers. We track a lot of details in...

Feb 2021
||
(0)
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Director

We are waiting patiently for the next version. That is my biggest frustration. We got the web-based...

Feb 2021
||
(0)
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Director

My IT department doesn’t have negative concerns about the new cloud-based version. The medical staff...

Feb 2021
||
(0)
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Director

The symplr team does a very good job in their implementation when they are helping people...

Feb 2021
||
(0)
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Director

The support for the Cactus system has been high and low. It varies. symplr isn’t perfect with...

Feb 2021
||
(0)
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Director

We don’t have a completely online environment for the platform right now. I don’t have the...

Feb 2021
||
(0)
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Director

The ease of use for the solution is good because I know the software so well. I can take all kinds...

Feb 2021
||
(0)
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Manager

Every time we have an upgrade for Cactus Provider Management Platform, there is another upgrade two...

Feb 2021
||
(0)
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Manager

There are so many things that we could be doing with Cactus Provider Management Platform, but it is...

Feb 2021
||
(0)
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Manager

symplr asks us for every single piece of change; they ask us for money while we are paying for...

Feb 2021
||
(0)
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Manager

There are certainly costs associated with implementing the applications we purchased. There are...

Feb 2021
||
(0)
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Manager

The vendor could have improved our implementation process with more communication and transparency...

Feb 2021
||
(0)
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Manager

For the most part, the product works, so we have to just understand the data, what we are putting...

Feb 2021
||
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Manager

There should be more responsiveness from the vendor to customer suggestions and feedback. There are...

Feb 2021
||
(0)
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Manager

The project management was ineffective. I had to escalate an issue and go an alternate route because...

Feb 2021
||
(0)
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Manager

We have to pay extra for everything that the solution can do. The vendor hypes things up, but that...

Feb 2021
||
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Manager

The vendor is constantly sending out updates that we have to schedule with them. That is a bit time...

Feb 2021
||
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Manager

We paid for training when we changed to the vendor's new web-based module a few years ago. The...

Feb 2021
||
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Manager

It is rare that I talk to anyone at the vendor outside of their help desk. Sometimes I get an update...

Feb 2021
||
(0)
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Manager

The value of what I have spent so far has not been in the output, and I think it should have been....

Feb 2021
||
(0)
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Manager

Our satisfaction is dependent on whether symplr produces, is responsive to my needs, and helps us...

Feb 2021
||
(0)
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Director

We do a lot of training in-house. We designed our own training program based on our workflows. When...

Feb 2021
||
(0)
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Director

The product is very simplistic and follows the natural workflow of the medical staff and...

Feb 2021
||
(0)
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Director

When we dial in, we get a live person, and they talk to us right there. Then they escalate. It is...

Feb 2021
||
(0)
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Director

When requirements change and the product is updated, we have to wait until the last minute and make...

Feb 2021
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Manager

The vendor has been putting some things in place where they are not charging us for every little...

Jan 2021
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Manager

The vendor has a lot more important items that can go on the cloud. There are a lot of things that...

Jan 2021
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Manager

We are on such an old system that people can count their keystrokes right now because they are used...

Jan 2021
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Manager

I really like that the vendor has an engaged customer success group, and we have our own customer...

Jan 2021
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Manager

Every vendor system is expensive, so I am hoping that, because we are on such an old system right...

Jan 2021
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Manager

I never get up the chain to the vendor executives, but they are engaging with us, and that is really...

Jan 2021
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Manager

I am really sitting on the fence on whether I would buy the product again. I like working with the...

Jan 2021
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Manager

We are ready to move to the web version of the product that would run in parallel with the symplr...

Jan 2021
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Manager

We are looking for more automation that we would probably get through the web-based version of the...

Jan 2021
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Manager

The vendor has the ability to integrate some telehealth credentialing. We could do things from our...

Jan 2021
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Manager

Things had to be ramped up fast during the COVID-19 crisis. The vendor offered to get us equipment...

Jan 2021
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Manager

We are having a lot of problems with the system right now. The vendor is trying to maintain multiple...

Jan 2021
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Analyst/Coordinator

We definitely get our money's worth with IntelliCred. I would absolutely purchase the system again....

Jan 2021
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Analyst/Coordinator

IntelliSoft is able to do whatever I ask of them. They are very responsive. When I put in a ticket,...

Jan 2021
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Analyst/Coordinator

I haven't required any new training, but when I add modules, the training is there. We do have to...

Nov 2020
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Analyst/Coordinator

I believe that the vendor keeps their promises. The software does what IntelliSoft says it is...

Nov 2020
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Analyst/Coordinator

We have nothing negative to report. I am happy to share that we are implementing the functionality...

Nov 2020
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Analyst/Coordinator

Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...

Nov 2020
||
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Analyst/Coordinator

The vendor makes updates and new functionality available. Because of our larger system, we haven't...

Nov 2020
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Analyst/Coordinator

I have always felt we have been treated fairly. Anything that our analyst communicates is readily...

Nov 2020
||
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Analyst/Coordinator

There is one thing that symplr might be able to help with. I don't know whether they can because we...

Nov 2020
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Director

IntelliSoft does a good job. They have been very attentive through this migration process, and we do...

Oct 2020
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Director

There is no easy way for people outside of IntelliCred to see the participation status of our...

Oct 2020
||
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Director

IntelliCred is fine for credentialing, but the complexity is challenging. IntelliSoft is not really...

Oct 2020
||
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Director

The acquisition by symplr has been pretty smooth. The interesting thing is that the gentleman who...

Oct 2020
||
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Manager

Initially, we were very excited to purchase the IntelliCred database and for it to serve as a tool...

Oct 2020
||
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Manager

We felt like we were being put on the back burner sometimes by IntelliSoft. We would ask for things...

Oct 2020
||
(0)
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Manager

We weren’t told all the specifics that we needed going into implementing IntelliCred in order to...

Oct 2020
||
(0)
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Manager

We have not been able to productively use IntelliCred at all. We are basically just maintaining...

Oct 2020
||
(0)
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Manager

Recently, we have been getting more involvement from IntelliSoft because of escalation of issues....

Oct 2020
||
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