Cactus/IntelliSoft Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Operations

I would recommend the system, but organizations need to stay on it. They need to have a project...

Jun 2024
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Director

Product

I like the system. It is very easy to do things like data management in it and to add things to it,...

Jun 2024
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Director

Relationship

symplr's customer support is wonderful. symplr is always very professional, and they are in tune...

Jun 2024
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Director

Culture, Operations

We have started several things with the vendor only for the vendor to suddenly stop contacting us....

Jun 2024
||
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Analyst/Coordinator

Operations, Product

IntelliCred is basic enough that we can do what we need to do, but it would be nice if the system...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Value

IntelliCred is not part of our long-term plans. It is a project on the to-do list to look for new...

Jun 2024
||
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Analyst/Coordinator

Product

IntelliApp is hard to use, and it really requires a limited set of users that can actually use it...

May 2024
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Analyst/Coordinator

Culture, Operations

symplr doesn't provide training. Essentially, they pass that responsibility on to us. They give us...

May 2024
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Analyst/Coordinator

Product

Cactus Provider Management Platform works for us, and there is some opportunity for customization...

May 2024
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Analyst/Coordinator

Relationship

For the most part, our relationship with symplr is good. I get along with all the staff. The...

May 2024
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Analyst/Coordinator

Relationship

The back-end people and the product teams at symplr need to listen to their customers more. That is...

May 2024
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Analyst/Coordinator

Relationship

We would like to have more monitoring from the support team at symplr. For example, there was a...

May 2024
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VP/Other Executive

Value

symplr doesn't avoid charging me for every little thing. Also, this problem is not so much for the...

Apr 2024
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VP/Other Executive

Operations, Product

I have been using Cactus Provider Management Platform for many years, so I have great familiarity...

Apr 2024
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VP/Other Executive

Relationship

symplr is very responsive. If I have a question, their help desk is terrific. Recently, I did have...

Apr 2024
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VP/Other Executive

Culture, Loyalty, Product

We know we are not on symplr’s advanced piece, and that is our limitation. We can't move to their...

Apr 2024
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Manager

Relationship

When we need symplr, they are there. When we have money to do something and have ideas to do...

Mar 2024
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Manager

Loyalty, Product

We are integrating some things with symplr's system, and if the integration does what it is supposed...

Mar 2024
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Manager

Product

Cactus Provider Management Platform is on our servers, but we can only have so many things open...

Mar 2024
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Manager

Operations, Product

Cactus Provider Management Platform is pretty decent to navigate, and the queries are easy to build...

Mar 2024
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Manager

Product

We could definitely use more stuff in Cactus Provider Management Platform. We would like to see more...

Mar 2024
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Manager

Relationship, Product

I have used Cactus Provider Management Platform for years, and I don’t see a ton of new things...

Mar 2024
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Manager

Relationship

When I email symplr’s support people about issues that we have with something like an upgrade, they...

Mar 2024
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Manager

Relationship

symplr isn’t reaching out to me, but I'm not really the main contact for the system, so they could...

Mar 2024
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Manager

Loyalty

We plan to keep Cactus Provider Management Platform because we are so large that changing to another...

Mar 2024
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Manager

Loyalty, Value

If I had to choose a credentialing solution and Cactus Provider Management Platform was one of the...

Mar 2024
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Manager

Culture, Relationship

symplr finalized something for us that took longer than the time that was promised. Also, I had an...

Mar 2024
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Manager

Value

There are things that symplr could charge us for that they don't. Also, Cactus Provider Management...

Mar 2024
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Manager

Loyalty, Relationship

symplr doesn’t come to me and show me new stuff. We have to go and ask them about things. For...

Mar 2024
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Manager

Product

The system is meeting our needs for what we need it for because we are able to get our work done,...

Mar 2024
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Manager

Loyalty, Relationship, Product

There is a committee manager module that we are waiting on that would assist our medical staff...

Mar 2024
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Manager

Relationship, Operations

symplr has a great vision, but they haven't really delivered on it. They told us when we went live,...

Mar 2024
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Manager

Relationship

We meet with symplr frequently, and we go through the issues list. A lot of times we are just told...

Mar 2024
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Manager

Culture, Value

Everything that we get charged for was in the agreement from the get-go. We knew the charges would...

Mar 2024
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Manager

Operations

The trainings themselves are really good. However, symplr bunches all the training up front, so we...

Mar 2024
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Manager

Culture, Operations

We went live a couple of years ago, and we are still working through issues, so that is not great....

Mar 2024
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Manager

Operations

The implementation process could definitely use some work. Maybe our system is difficult to work...

Mar 2024
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Manager

Product

We do have some stall issues, and the system crashed one time, but that is just part of IT. Overall,...

Mar 2024
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Manager

Relationship

Why we are with symplr to begin with is that their vision is great and their leadership, who we...

Mar 2024
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Analyst/Coordinator

Relationship

I put in a ticket previously, and a person got back to me immediately and set up a meeting. They...

Mar 2024
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Analyst/Coordinator

Loyalty

Unless there are any drastic improvements, my satisfaction overall will be the same next year....

Mar 2024
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Manager

Product

There are pretty good integrations, which is something they promised us. There have been some new...

Mar 2024
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Analyst/Coordinator

Operations, Product

IntelliApp is super easy to use for basic functions, so it is something we can be self-taught on. In...

Mar 2024
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Analyst/Coordinator

Product

We use sylmpr’s application function, and we have PDF images attached to each of the applications....

Mar 2024
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Analyst/Coordinator

Relationship, Product

Over the past year, we have had a positive experience on the cloud-based platform. Since last year,...

Mar 2024
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Analyst/Coordinator

Product, Value

symplr tends to charge for every little thing, and some things are still manual within the platform....

Mar 2024
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Analyst/Coordinator

Operations

symplr doesn't provide any ongoing training, and they didn't provide training when we moved to the...

Mar 2024
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Analyst/Coordinator

Operations, Product

The platform does not integrate well. Our payer enrollment team uses the same system, but I don't...

Mar 2024
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Analyst/Coordinator

Relationship

We have asked the vendor about when things will be updated, specifically surrounding the application...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

symplr is usually good about sending us emails when they are going to update our system. Since we...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor is always cycling through new people, and we have a customer success manager, but they...

Mar 2024
||
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Analyst/Coordinator

Product

This platform would be good for a smaller hospital that is manual and needs something to house data...

Mar 2024
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Manager

Relationship, Operations

We didn't receive involvement from symplr's executives, but we knew people from symplr who could get...

Mar 2024
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Manager

Relationship, Product

symplr works to keep all of their promises. They are very willing to meet customers' needs when it...

Mar 2024
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Manager

Relationship, Product

There is no way for symplr to really apply new technology. We are just trying to get their base...

Mar 2024
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Director

Relationship

Cactus Provider Management Platform is very user friendly and intuitive. We don't have to go through...

Mar 2024
||
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Director

Relationship

symplr could work on getting more support staff members because if we call between 10:30 and 3:00...

Mar 2024
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Director

Relationship

Sometimes, we will get support from someone new from symplr who doesn't exactly know how to help us,...

Mar 2024
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CIO

Relationship

Cactus Provider Management Platform was an awesome product with excellent support prior to the...

Mar 2024
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CIO

Loyalty

Based on where symplr is right now, I would tell anyone looking at them to steer clear. We have been...

Mar 2024
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CIO

Loyalty

Since symplr bought the product, it has gone downhill. Our leadership wants to look at other...

Mar 2024
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CIO

Relationship, Operations, Product

The functionality of the product seems fine, but the quality of the product is buggier than in the...

Mar 2024
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Director

Loyalty, Relationship

We are going to engage in an RFP process to see whether there is a better tool than Cactus Provider...

Feb 2024
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Director

Product

Cactus Provider Management Platform is an adequate credentialing database, and it has foundational...

Feb 2024
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Director

Relationship

symplr has had a lot of turnover, so we have had to stay on top of requests and tickets to help...

Feb 2024
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Manager

Value

We have had to pay for more electronic features with symplr. We have had to pay for product...

Feb 2024
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Manager

Product

Cactus Provider Management Platform is user friendly in terms of entering privileges and going...

Feb 2024
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Manager

Loyalty

We did not set up the platform as we should have in order to follow best practices. Originally, we...

Feb 2024
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(0)
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Manager

Loyalty

Our management team wants to change from symplr's product to a different platform. Our organization...

Feb 2024
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(0)
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Manager

Operations

We upgraded symplr's system because the version we had been using was not up to par; it was like...

Feb 2024
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(0)
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Manager

Operations

Our end users are complaining quite a bit because many of them used the older version for a long...

Feb 2024
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Manager

Product

We have a lot of applications that Cactus Provider Management Platform integrates with. We provide...

Feb 2024
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Manager

Product

symplr has a separate module, and I looked into it for us to be able to just tease the information...

Feb 2024
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Manager

Relationship

I’m extremely satisfied with symplr’s support team; they are excellent. symplr's project manager is...

Feb 2024
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Manager

Product

There are places where symplr could improve, but Cactus Provider Management Platform is pretty good....

Feb 2024
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(0)
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Manager

Culture, Relationship

The vendor doesn't know what their product is doing. For example, after an upgrade with symplr, I...

Feb 2024
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Manager

Value

The vendor's pricing is a major issue right now. They are nickel-and-diming us. They will not even...

Feb 2024
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Manager

Operations

We didn't like the vendor's training materials at all, but the training itself was okay. We got a...

Feb 2024
||
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Manager

Culture, Product

With the way the product looks, things are hard to read. The vendor touted the product as such an...

Feb 2024
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Manager

Loyalty, Product

This product has put us behind. We are trying to integrate other facilities with our system, but...

Feb 2024
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Manager

Relationship, Operations

The vendor gave us implementation people with the expertise needed to do the work. I have worked...

Feb 2024
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Manager

Culture, Relationship, Operations

When we took a certain upgrade, the vendor did not make us aware that there was a new feature we...

Feb 2024
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Manager

Relationship

When we need help from the vendor, everything has to be escalated. Every time we follow up with...

Feb 2024
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Manager

Loyalty

We want to move away from symplr because we have had a rough time with them in the last while. We...

Feb 2024
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Manager

Loyalty

We are planning to move away from symplr because of their product's issues. One issue we have is...

Feb 2024
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Manager

Loyalty, Relationship

We have had a lot of problems converting our reports and documents to the new system. We have had a...

Feb 2024
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Manager

Relationship, Operations

We did an upgrade to resolve some of the problems that we were having, but we should have never gone...

Feb 2024
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Manager

Product

I like Cactus Provider Management Platform and how it works for provider enrollment.

Jan 2024
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Manager

Loyalty

The only thing I have trouble with in Cactus Provider Management Platform is mass updating. If we...

Jan 2024
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Manager

Operations

symplr's implementation wasn’t timely. They are probably busy, but it took so much time to go...

Jan 2024
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Manager

Culture, Operations

I don't hear too much from symplr about new or cool stuff that would help us. It would be helpful if...

Jan 2024
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Manager

Loyalty, Product

I have seen other products that are newer and do a lot more than Cactus Provider Management Platform...

Jan 2024
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(0)
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Manager

Product

I would like more capabilities on the enrollment side of Cactus Provider Management Platform. For...

Jan 2024
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Manager

Relationship, Operations

I am getting pretty good web support from symplr when I have a question. Also, when I go to...

Jan 2024
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Manager

Value

I would buy Cactus Provider Management Platform again depending on how large my organization was.

Jan 2024
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(0)
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Manager

Operations

We have been using IntelliCred for a long time, and when we have new employees, the system's...

Jan 2024
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(0)
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Manager

Product

We use data from the system to feed into what we create. The system works well for that. However, we...

Jan 2024
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Manager

Value

The application mapping options that the system provides are valuable to us. However, when we need...

Jan 2024
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Manager

Relationship

Since IntelliSoft was bought out by symplr, we have noticed a sharp decline in things like executive...

Jan 2024
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Director

Product

The thing I like the most about the system is that it has windows. If we are trying to find...

Jan 2024
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Director

Product

The process of running a report in the system is a little complicated because we first have to...

Jan 2024
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(0)
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Director

Culture, Value

Some of symplr's representatives aren't friendly. Whenever I ask whether I can do something in the...

Jan 2024
||
(0)
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Director

Operations

There are different ways that we can use the system. The vendor's training should cover that. That...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

symplr has gone through some different acquisitions, and they are trying to keep up, advance their...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

I enjoy symplr as a vendor. They are very responsive. They are a great team to work with.

Jan 2024
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Analyst/Coordinator

Relationship

The vendor's phone and web support are good. They are always there. What the vendor does well is...

Jan 2024
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Analyst/Coordinator

Product

Our users always enjoy the product. As a product, depending on the use, Cactus Provider Management...

Jan 2024
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Analyst/Coordinator

Loyalty

symplr did not have real-time integrations available for us. I wanted out-of-the-box integration...

Jan 2024
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(0)
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Analyst/Coordinator

Culture, Loyalty

One of the huge pluses of the product, for the price, was that it did deliver; it just didn't meet...

Jan 2024
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(0)
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Director

Product

There are some functionalities in Cactus Provider Management Platform that I would like to see...

Jan 2024
||
(0)
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Director

Value

There are certain things, like advanced privileging, that symplr shouldn't be charging for. It...

Jan 2024
||
(0)
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Director

Product

symplr’s license monitoring system is only good for licenses that have a state attached to them. So...

Jan 2024
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(0)
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Manager

Product

Having seen other software systems, I don't think Cactus Provider Management Platform has some of...

Jan 2024
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(0)
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Manager

Relationship

We have a lot of support tickets that are getting close to a year old. When I have called, I have...

Jan 2024
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Manager

Product

The current platform we are on is very user friendly. It is easy to train new coworkers on the...

Jan 2024
||
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Manager

Relationship, Operations

I feel that symplr either doesn't have enough people on their implementation team or is focusing on...

Jan 2024
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Analyst/Coordinator

Value

The nickel-and-diming by symplr seems to be on the rise. Also, a major report feature was just taken...

Dec 2023
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Analyst/Coordinator

Operations

The training for the product is quite strong. symplr has some good, very skilled staff on their...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been using the product for so long, and there is very little turnover among the staff of the...

Dec 2023
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(0)
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Analyst/Coordinator

Product

I am extremely dissatisfied with Cactus Provider Management Platform because we have been engaged in...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

I don't see a lot of innovation from the vendor. It is hard to get past the ongoing issues that we...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Some issues we have been experiencing have gone on for so long and have required a lot of...

Dec 2023
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(0)
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Analyst/Coordinator

Value

All things considered, the solution does do what it is supposed to one way or another, even if that...

Dec 2023
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(0)
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Director

Product

symplr upgraded and just totally changed the way things are done. We don’t like the change in how we...

Dec 2023
||
(0)
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Director

Operations

symplr should have had more training on the new product. They told us there were no big changes, and...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

We aren't on the most current version of symplr's system because we were upgrading, but we didn't...

Dec 2023
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Director

Relationship

When we have questions about things and call the help desk, symplr’s people are very helpful. The...

Dec 2023
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Director

Relationship, Value

NCQA has a new requirement for an audit of all the files and all the changes that we make to any...

Dec 2023
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Director

Relationship

symplr’s help desk is good, but they don’t have good customer support in terms of asking the...

Dec 2023
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Director

Culture

We didn't buy all of the products that symplr has. If we had purchased more of their products, we...

Dec 2023
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Analyst/Coordinator

Operations

We have asked the vendor for an implementation expansion to track the turnaround from the time we...

Dec 2023
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Analyst/Coordinator

Relationship

Cactus Provider Management Platform is not the product it was even two or three years ago. The...

Dec 2023
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Analyst/Coordinator

Relationship

I was a huge fan of Cactus Software before they merged with symplr and even for a time afterward....

Dec 2023
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Director

Product

Cactus Software really hasn't kept up with the times. They haven't added a lot more features to...

Dec 2023
||
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Director

Relationship

The vendor’s customer support quality has really gone down. To give an example, it took me a year to...

Dec 2023
||
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Director

Relationship, Product

We have had releases in the last year that the vendor had to pull back because there were bugs....

Dec 2023
||
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Director

Relationship

We have had issues with Cactus Software, and we have had regular meetings and stuff. they assigned...

Dec 2023
||
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Director

Operations, Product

Our downtime with the platform is very limited. Until recently, the platform has been pretty stable...

Dec 2023
||
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Analyst/Coordinator

Product

We use a provider profile, but it is not working, even though it is a crucial part of our day-to-day...

Dec 2023
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Analyst/Coordinator

Product

We have had some issues with sorting provider flat files correctly. Some other features have added...

Dec 2023
||
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Analyst/Coordinator

Relationship, Value

When adding addresses from a group practice, the platform defaults to a value. It is already...

Dec 2023
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Analyst/Coordinator

Culture

We purchased a couple of modules from the vendor years ago, and we are still waiting for one of them...

Dec 2023
||
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Manager

Relationship

I don't know whether symplr is really proactive. I get notifications that there was some issue or...

Nov 2023
||
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Manager

Loyalty

One of the biggest things that sold me on IntelliCred was that with a lot of systems, we have to...

Nov 2023
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Manager

Relationship

symplr is very easy to work with, and they are always looking for advice. If we have a problem, they...

Nov 2023
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Manager

Product

One thing that could be better in IntelliCred is that they have a medical staff option and a...

Nov 2023
||
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Manager

Relationship

We stretch the limits for symplr, but the system does what we need it to do. There haven't been...

Nov 2023
||
(0)
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Manager

Operations, Value

Cactus Provider Management Platform is difficult for some users to understand, but sometimes that is...

Nov 2023
||
(0)
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Manager

Product

There are always enhancements and integrations. symplr is obviously acquiring every other company...

Nov 2023
||
(0)
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Manager

Relationship, Product

I would definitely recommend the product, especially considering other products on the market. The...

Nov 2023
||
(0)
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Manager

Product, Value

The solution's ability to help us drive tangible outcomes is pretty high. The system is like the...

Nov 2023
||
(0)
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Manager

Loyalty

We would not buy the product again. We tried upgrading to symplr’s web-based product. Our company...

Nov 2023
||
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Manager

Relationship

My team members and I have had problems with Cactus Provider Management Platform performing as...

Nov 2023
||
(0)
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Manager

Product

When Cactus Provider Management Platform is working, it is great. When it is not working, we want to...

Nov 2023
||
(0)
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Manager

Relationship

When Cactus Software owned the product, I could talk to the vice presidents and see them at the...

Nov 2023
||
(0)
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Manager

Loyalty, Product, Value

symplr eliminated a function we needed. Now, we can’t take the providers on our roster for the week...

Nov 2023
||
(0)
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Director

Relationship

There were projects we had in place with symplr, and we struggled with communication and a lack of...

Nov 2023
||
(0)
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Director

Operations, Value

symplr implemented Cactus Provider Management Platform without testing it, so we have had some...

Nov 2023
||
(0)
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Director

Product

Cactus Provider Management Platform supports our needs for credentialing processing.

Nov 2023
||
(0)
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Director

Relationship

symplr is familiar and easy to work with and get an answer from. In the product, they have an...

Oct 2023
||
(0)
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Director

Relationship

We have contact with the project manager, and that individual is very responsive. However, the...

Oct 2023
||
(0)
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Director

Relationship, Product

symplr needs clearer statements or information for the providers in the application manager. The...

Oct 2023
||
(0)
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Director

Culture

Maybe it is typical when organizations are buying software for them to be presented with a lot of...

Oct 2023
||
(0)
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Director

Operations

The initial training and documentation for Cactus Provider Management Platform are very robust. We...

Oct 2023
||
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Director

Relationship, Value

symplr will say they can of course do something for us, but it will be a custom development, so they...

Oct 2023
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(0)
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Director

Product

Cactus Provider Management Platform is a very robust platform that complies with what we need in...

Oct 2023
||
(0)
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Director

Product

We haven’t been able to optimize or utilize the system to its full capability and capacity; that is...

Sep 2023
||
(0)
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Director

Operations, Product

We expended a tremendous amount of time, resources, and energy to get a recent upgrade accomplished,...

Sep 2023
||
(0)
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Director

Culture, Value

The vendor’s invoices are incredibly opaque, and it is confusing to understand how things are...

Sep 2023
||
(0)
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Manager

Operations, Product

Cactus Provider Management Platform is very intuitive. I barely have to train somebody brand new to...

Aug 2023
||
(0)
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Manager

Loyalty, Product

Cactus Provider Management Platform has a lot of things going for it; the vendor just needs to...

Aug 2023
||
(0)
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Manager

Culture, Relationship

I have tried to get some issues corrected with symplr, and they never followed through. One time, an...

Aug 2023
||
(0)
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Manager

Loyalty

We are leaving Cactus Provider Management Platform and going to a new platform. Our organization...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

symplr does not always have trained people on their end who are able to provide us with the support...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We have a few people who work very closely with the Cactus team to implement training sessions down...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Sometimes symplr cannot foresee how an upgrade will impact a facility. Our organization lost data...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I actually recommend symplr all the time because I have grown with Cactus Provider Management...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

symplr is working with us to go web based with Cactus Provider Management Platform. Personally, I am...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

Building a query in Cactus Provider Management Platform is not very straightforward because when we...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

symplr's product is worth the money we pay for it because it helps us manage information. That is...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Whether or not symplr keeps their promises depends on what the promise is. We can put in requests...

Jul 2023
||
(0)
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Manager

Relationship

symplr's response rate in general usually isn't too good. For instance, I wanted to contact our...

Jul 2023
||
(0)
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Manager

Relationship

If we have to call for support, the support people are usually really responsive. They sometimes...

Jul 2023
||
(0)
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Manager

Loyalty

There are a couple of issues with the new release. The advanced search function for groups wasn't...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

I like the symplr platform better than the system we were on before. The symplr platform is...

Jul 2023
||
(0)
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Manager

Product

The only thing that I would like to see get better is the reporting. Right now, with this version, I...

Jul 2023
||
(0)
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Manager

Operations

symplr really doesn't have too much training that I am aware of. I have been using the system for so...

Jul 2023
||
(0)
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Manager

Relationship, Operations

It sometimes takes a long time to get upgrades and other things coordinated. I understand that...

Jul 2023
||
(0)
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Manager

Relationship

We lost our symplr representative, and we weren't informed of who our new representative from symplr...

Jul 2023
||
(0)
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Manager

Relationship

The only people we have access to who are empowered to solve our problems are from the vendor's...

Jul 2023
||
(0)
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Manager

Relationship

I am a creature of habit. If I receive good service from a vendor, then I will stay with that...

Jul 2023
||
(0)
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Manager

Value

When we were putting in some programs, we reached the point where we were getting nickel-and-dimed....

Jul 2023
||
(0)
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Manager

Relationship

I can't say enough good things about the system. The vendor's support people have been very...

Jul 2023
||
(0)
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Manager

Product

The system is fantastic. When it comes to the way things grow in an organization, there are a lot of...

Jul 2023
||
(0)
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Manager

Product

Cactus Provider Management Platform gets the job done, so I would buy it again. I probably use the...

Jul 2023
||
(0)
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Manager

Operations, Product

I don't know how to use all the tools that I can use with Cactus Provider Management Platform. Maybe...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship

We have to request reports from the vendor's help desk. That is a big downer. We need reports for...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

We need support for older versions of the software, such as what we have. In a large institution...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

The querying and form letters and label functionality is working well, with the exception of a...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

If I could make any changes or advancements to the software to better suit my needs or make it...

Jun 2023
||
(0)
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