Cactus/IntelliSoft Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty, Relationship

We are going to engage in an RFP process to see whether there is a better tool than Cactus Provider...

Feb 2024
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Director

Product

Cactus Provider Management Platform is an adequate credentialing database, and it has foundational...

Feb 2024
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Director

Relationship

symplr has had a lot of turnover, so we have had to stay on top of requests and tickets to help...

Feb 2024
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Manager

Value

We have had to pay for more electronic features with symplr. We have had to pay for product...

Feb 2024
||
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Manager

Product

Cactus Provider Management Platform is user friendly in terms of entering privileges and going...

Feb 2024
||
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Manager

Loyalty

We did not set up the platform as we should have in order to follow best practices. Originally, we...

Feb 2024
||
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Manager

Loyalty

Our management team wants to change from symplr's product to a different platform. Our organization...

Feb 2024
||
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Manager

Operations

We upgraded symplr's system because the version we had been using was not up to par; it was like...

Feb 2024
||
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Manager

Operations

Our end users are complaining quite a bit because many of them used the older version for a long...

Feb 2024
||
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Manager

Product

We have a lot of applications that Cactus Provider Management Platform integrates with. We provide...

Feb 2024
||
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Manager

Product

symplr has a separate module, and I looked into it for us to be able to just tease the information...

Feb 2024
||
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Manager

Relationship

I’m extremely satisfied with symplr’s support team; they are excellent. symplr's project manager is...

Feb 2024
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Manager

Product

There are places where symplr could improve, but Cactus Provider Management Platform is pretty good....

Feb 2024
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Manager

Culture, Relationship

The vendor doesn't know what their product is doing. For example, after an upgrade with symplr, I...

Feb 2024
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Manager

Value

The vendor's pricing is a major issue right now. They are nickel-and-diming us. They will not even...

Feb 2024
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Manager

Operations

We didn't like the vendor's training materials at all, but the training itself was okay. We got a...

Feb 2024
||
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Manager

Culture, Product

With the way the product looks, things are hard to read. The vendor touted the product as such an...

Feb 2024
||
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Manager

Loyalty, Product

This product has put us behind. We are trying to integrate other facilities with our system, but...

Feb 2024
||
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Manager

Relationship, Operations

The vendor gave us implementation people with the expertise needed to do the work. I have worked...

Feb 2024
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Manager

Culture, Relationship, Operations

When we took a certain upgrade, the vendor did not make us aware that there was a new feature we...

Feb 2024
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Manager

Relationship

When we need help from the vendor, everything has to be escalated. Every time we follow up with...

Feb 2024
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Manager

Loyalty

We want to move away from symplr because we have had a rough time with them in the last while. We...

Feb 2024
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Manager

Loyalty

We are planning to move away from symplr because of their product's issues. One issue we have is...

Feb 2024
||
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Manager

Loyalty, Relationship

We have had a lot of problems converting our reports and documents to the new system. We have had a...

Feb 2024
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Manager

Relationship, Operations

We did an upgrade to resolve some of the problems that we were having, but we should have never gone...

Feb 2024
||
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Manager

Product

I like Cactus Provider Management Platform and how it works for provider enrollment.

Jan 2024
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Manager

Loyalty

The only thing I have trouble with in Cactus Provider Management Platform is mass updating. If we...

Jan 2024
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Manager

Operations

symplr's implementation wasn’t timely. They are probably busy, but it took so much time to go...

Jan 2024
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Manager

Culture, Operations

I don't hear too much from symplr about new or cool stuff that would help us. It would be helpful if...

Jan 2024
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Manager

Loyalty, Product

I have seen other products that are newer and do a lot more than Cactus Provider Management Platform...

Jan 2024
||
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Manager

Product

I would like more capabilities on the enrollment side of Cactus Provider Management Platform. For...

Jan 2024
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Manager

Relationship, Operations

I am getting pretty good web support from symplr when I have a question. Also, when I go to...

Jan 2024
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Manager

Value

I would buy Cactus Provider Management Platform again depending on how large my organization was.

Jan 2024
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Manager

Operations

We have been using IntelliCred for a long time, and when we have new employees, the system's...

Jan 2024
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Manager

Product

We use data from the system to feed into what we create. The system works well for that. However, we...

Jan 2024
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Manager

Value

The application mapping options that the system provides are valuable to us. However, when we need...

Jan 2024
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Manager

Relationship

Since IntelliSoft was bought out by symplr, we have noticed a sharp decline in things like executive...

Jan 2024
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Director

Product

The thing I like the most about the system is that it has windows. If we are trying to find...

Jan 2024
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Director

Product

The process of running a report in the system is a little complicated because we first have to...

Jan 2024
||
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Director

Culture, Value

Some of symplr's representatives aren't friendly. Whenever I ask whether I can do something in the...

Jan 2024
||
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Director

Operations

There are different ways that we can use the system. The vendor's training should cover that. That...

Jan 2024
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Analyst/Coordinator

Relationship

symplr has gone through some different acquisitions, and they are trying to keep up, advance their...

Jan 2024
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Analyst/Coordinator

Relationship

I enjoy symplr as a vendor. They are very responsive. They are a great team to work with.

Jan 2024
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Analyst/Coordinator

Relationship

The vendor's phone and web support are good. They are always there. What the vendor does well is...

Jan 2024
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Analyst/Coordinator

Product

Our users always enjoy the product. As a product, depending on the use, Cactus Provider Management...

Jan 2024
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Analyst/Coordinator

Loyalty

symplr did not have real-time integrations available for us. I wanted out-of-the-box integration...

Jan 2024
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Analyst/Coordinator

Culture, Loyalty

One of the huge pluses of the product, for the price, was that it did deliver; it just didn't meet...

Jan 2024
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Director

Product

There are some functionalities in Cactus Provider Management Platform that I would like to see...

Jan 2024
||
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Director

Value

There are certain things, like advanced privileging, that symplr shouldn't be charging for. It...

Jan 2024
||
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Director

Product

symplr’s license monitoring system is only good for licenses that have a state attached to them. So...

Jan 2024
||
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Manager

Product

Having seen other software systems, I don't think Cactus Provider Management Platform has some of...

Jan 2024
||
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Manager

Relationship

We have a lot of support tickets that are getting close to a year old. When I have called, I have...

Jan 2024
||
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Manager

Product

The current platform we are on is very user friendly. It is easy to train new coworkers on the...

Jan 2024
||
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Manager

Relationship, Operations

I feel that symplr either doesn't have enough people on their implementation team or is focusing on...

Jan 2024
||
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Analyst/Coordinator

Value

The nickel-and-diming by symplr seems to be on the rise. Also, a major report feature was just taken...

Dec 2023
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Analyst/Coordinator

Operations

The training for the product is quite strong. symplr has some good, very skilled staff on their...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been using the product for so long, and there is very little turnover among the staff of the...

Dec 2023
||
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Analyst/Coordinator

Product

I am extremely dissatisfied with Cactus Provider Management Platform because we have been engaged in...

Dec 2023
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Analyst/Coordinator

Relationship

I don't see a lot of innovation from the vendor. It is hard to get past the ongoing issues that we...

Dec 2023
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Analyst/Coordinator

Relationship

Some issues we have been experiencing have gone on for so long and have required a lot of...

Dec 2023
||
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Analyst/Coordinator

Value

All things considered, the solution does do what it is supposed to one way or another, even if that...

Dec 2023
||
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Director

Product

symplr upgraded and just totally changed the way things are done. We don’t like the change in how we...

Dec 2023
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Director

Operations

symplr should have had more training on the new product. They told us there were no big changes, and...

Dec 2023
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Director

Loyalty, Relationship

We aren't on the most current version of symplr's system because we were upgrading, but we didn't...

Dec 2023
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Director

Relationship

When we have questions about things and call the help desk, symplr’s people are very helpful. The...

Dec 2023
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Director

Relationship, Value

NCQA has a new requirement for an audit of all the files and all the changes that we make to any...

Dec 2023
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Director

Relationship

symplr’s help desk is good, but they don’t have good customer support in terms of asking the...

Dec 2023
||
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Director

Culture

We didn't buy all of the products that symplr has. If we had purchased more of their products, we...

Dec 2023
||
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Analyst/Coordinator

Operations

We have asked the vendor for an implementation expansion to track the turnaround from the time we...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Cactus Provider Management Platform is not the product it was even two or three years ago. The...

Dec 2023
||
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Analyst/Coordinator

Relationship

I was a huge fan of Cactus Software before they merged with symplr and even for a time afterward....

Dec 2023
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(0)
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Director

Product

Cactus Software really hasn't kept up with the times. They haven't added a lot more features to...

Dec 2023
||
(0)
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Director

Relationship

The vendor’s customer support quality has really gone down. To give an example, it took me a year to...

Dec 2023
||
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Director

Relationship, Product

We have had releases in the last year that the vendor had to pull back because there were bugs....

Dec 2023
||
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Director

Relationship

We have had issues with Cactus Software, and we have had regular meetings and stuff. they assigned...

Dec 2023
||
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Director

Operations, Product

Our downtime with the platform is very limited. Until recently, the platform has been pretty stable...

Dec 2023
||
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Analyst/Coordinator

Product

We use a provider profile, but it is not working, even though it is a crucial part of our day-to-day...

Dec 2023
||
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Analyst/Coordinator

Product

We have had some issues with sorting provider flat files correctly. Some other features have added...

Dec 2023
||
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Analyst/Coordinator

Relationship, Value

When adding addresses from a group practice, the platform defaults to a value. It is already...

Dec 2023
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Analyst/Coordinator

Culture

We purchased a couple of modules from the vendor years ago, and we are still waiting for one of them...

Dec 2023
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Manager

Relationship

I don't know whether symplr is really proactive. I get notifications that there was some issue or...

Nov 2023
||
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Manager

Loyalty

One of the biggest things that sold me on IntelliCred was that with a lot of systems, we have to...

Nov 2023
||
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Manager

Relationship

symplr is very easy to work with, and they are always looking for advice. If we have a problem, they...

Nov 2023
||
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Manager

Product

One thing that could be better in IntelliCred is that they have a medical staff option and a...

Nov 2023
||
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Manager

Relationship

We stretch the limits for symplr, but the system does what we need it to do. There haven't been...

Nov 2023
||
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Manager

Operations, Value

Cactus Provider Management Platform is difficult for some users to understand, but sometimes that is...

Nov 2023
||
(0)
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Manager

Product

There are always enhancements and integrations. symplr is obviously acquiring every other company...

Nov 2023
||
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Manager

Relationship, Product

I would definitely recommend the product, especially considering other products on the market. The...

Nov 2023
||
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Manager

Product, Value

The solution's ability to help us drive tangible outcomes is pretty high. The system is like the...

Nov 2023
||
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Manager

Loyalty

We would not buy the product again. We tried upgrading to symplr’s web-based product. Our company...

Nov 2023
||
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Manager

Relationship

My team members and I have had problems with Cactus Provider Management Platform performing as...

Nov 2023
||
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Manager

Product

When Cactus Provider Management Platform is working, it is great. When it is not working, we want to...

Nov 2023
||
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Manager

Relationship

When Cactus Software owned the product, I could talk to the vice presidents and see them at the...

Nov 2023
||
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Manager

Loyalty, Product, Value

symplr eliminated a function we needed. Now, we can’t take the providers on our roster for the week...

Nov 2023
||
(0)
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Director

Relationship

There were projects we had in place with symplr, and we struggled with communication and a lack of...

Nov 2023
||
(0)
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Director

Operations, Value

symplr implemented Cactus Provider Management Platform without testing it, so we have had some...

Nov 2023
||
(0)
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Director

Product

Cactus Provider Management Platform supports our needs for credentialing processing.

Nov 2023
||
(0)
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Director

Relationship

symplr is familiar and easy to work with and get an answer from. In the product, they have an...

Oct 2023
||
(0)
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Director

Relationship

We have contact with the project manager, and that individual is very responsive. However, the...

Oct 2023
||
(0)
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Director

Relationship, Product

symplr needs clearer statements or information for the providers in the application manager. The...

Oct 2023
||
(0)
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Director

Culture

Maybe it is typical when organizations are buying software for them to be presented with a lot of...

Oct 2023
||
(0)
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Director

Operations

The initial training and documentation for Cactus Provider Management Platform are very robust. We...

Oct 2023
||
(0)
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Director

Relationship, Value

symplr will say they can of course do something for us, but it will be a custom development, so they...

Oct 2023
||
(0)
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Director

Product

Cactus Provider Management Platform is a very robust platform that complies with what we need in...

Oct 2023
||
(0)
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Director

Product

We haven’t been able to optimize or utilize the system to its full capability and capacity; that is...

Sep 2023
||
(0)
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Director

Operations, Product

We expended a tremendous amount of time, resources, and energy to get a recent upgrade accomplished,...

Sep 2023
||
(0)
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Director

Culture, Value

The vendor’s invoices are incredibly opaque, and it is confusing to understand how things are...

Sep 2023
||
(0)
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Manager

Operations, Product

Cactus Provider Management Platform is very intuitive. I barely have to train somebody brand new to...

Aug 2023
||
(0)
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Manager

Loyalty, Product

Cactus Provider Management Platform has a lot of things going for it; the vendor just needs to...

Aug 2023
||
(0)
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Manager

Culture, Relationship

I have tried to get some issues corrected with symplr, and they never followed through. One time, an...

Aug 2023
||
(0)
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Manager

Loyalty

We are leaving Cactus Provider Management Platform and going to a new platform. Our organization...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

symplr does not always have trained people on their end who are able to provide us with the support...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

We have a few people who work very closely with the Cactus team to implement training sessions down...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Sometimes symplr cannot foresee how an upgrade will impact a facility. Our organization lost data...

Jul 2023
||
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Analyst/Coordinator

Operations, Product

I actually recommend symplr all the time because I have grown with Cactus Provider Management...

Jul 2023
||
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Analyst/Coordinator

Loyalty, Relationship, Product

symplr is working with us to go web based with Cactus Provider Management Platform. Personally, I am...

Jul 2023
||
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Analyst/Coordinator

Product

Building a query in Cactus Provider Management Platform is not very straightforward because when we...

Jul 2023
||
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Analyst/Coordinator

Value

symplr's product is worth the money we pay for it because it helps us manage information. That is...

Jul 2023
||
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Analyst/Coordinator

Culture, Relationship

Whether or not symplr keeps their promises depends on what the promise is. We can put in requests...

Jul 2023
||
(0)
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Manager

Relationship

symplr's response rate in general usually isn't too good. For instance, I wanted to contact our...

Jul 2023
||
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Manager

Relationship

If we have to call for support, the support people are usually really responsive. They sometimes...

Jul 2023
||
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Manager

Loyalty

There are a couple of issues with the new release. The advanced search function for groups wasn't...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

I like the symplr platform better than the system we were on before. The symplr platform is...

Jul 2023
||
(0)
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Manager

Product

The only thing that I would like to see get better is the reporting. Right now, with this version, I...

Jul 2023
||
(0)
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Manager

Operations

symplr really doesn't have too much training that I am aware of. I have been using the system for so...

Jul 2023
||
(0)
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Manager

Relationship, Operations

It sometimes takes a long time to get upgrades and other things coordinated. I understand that...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

There are not a whole lot of things that I like about IntelliApp right now. The interface is very...

Jul 2023
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Analyst/Coordinator

Product

I like that we can have a self-hosted solution with IntelliApp.

Jul 2023
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Analyst/Coordinator

Operations, Product

Overall, IntelliCred functions, but it has an outdated design. symplr solutions are all integrated...

Jul 2023
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Manager

Relationship

We lost our symplr representative, and we weren't informed of who our new representative from symplr...

Jul 2023
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Manager

Relationship

The only people we have access to who are empowered to solve our problems are from the vendor's...

Jul 2023
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Manager

Relationship

I am a creature of habit. If I receive good service from a vendor, then I will stay with that...

Jul 2023
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Manager

Value

When we were putting in some programs, we reached the point where we were getting nickel-and-dimed....

Jul 2023
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Manager

Relationship

I can't say enough good things about the system. The vendor's support people have been very...

Jul 2023
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Manager

Product

The system is fantastic. When it comes to the way things grow in an organization, there are a lot of...

Jul 2023
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Manager

Product

Cactus Provider Management Platform gets the job done, so I would buy it again. I probably use the...

Jul 2023
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Manager

Operations, Product

I don't know how to use all the tools that I can use with Cactus Provider Management Platform. Maybe...

Jul 2023
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Manager

Loyalty, Relationship

We have to request reports from the vendor's help desk. That is a big downer. We need reports for...

Jul 2023
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Analyst/Coordinator

Product

We need support for older versions of the software, such as what we have. In a large institution...

Jun 2023
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Analyst/Coordinator

Product

The querying and form letters and label functionality is working well, with the exception of a...

Jun 2023
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Analyst/Coordinator

Relationship, Product

If I could make any changes or advancements to the software to better suit my needs or make it...

Jun 2023
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Manager

Product

symplr's product has a lot of functionality for getting the provider profiles in the solution. The...

May 2023
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Manager

Relationship

The vendor has a lot of new people, and there is too much turnover. When we call for support, the...

May 2023
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Manager

Culture, Loyalty, Value

I would tell a peer that the product is phenomenal if it is used to the fullest. For its price, this...

May 2023
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Manager

Operations, Product

With our last upgrade, the vendor did not correct errors properly before going into the upgrade....

May 2023
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Manager

Relationship, Product

symplr does a good job of delivering the technology we need, but they take too long. The vendor’s...

May 2023
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Manager

Relationship

I used to love symplr. The system itself does wonders, but now, working with the vendor's customer...

May 2023
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Director

Culture, Loyalty, Value

I don’t think we will buy from symplr again. They have acquired great products, but what they have...

May 2023
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Director

Relationship, Relationship

IntelliCred has been bought out by so many other people that it is really not advanced. However, it...

Apr 2023
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Director

Operations, Operations

There is no easy training for new employees.

Apr 2023
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Director

Product, Product

The reporting module for IntelliCred is awful. We have to know SQL to write reports, and that is...

Apr 2023
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Director

Product, Product

IntelliCred is not set up to interface with other software.

Apr 2023
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Director

Relationship, Relationship

The vendor’s support people take a long time to get back to us.

Apr 2023
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Manager

Culture, Culture, Relationship, Relationship

symplr is not overly proactive. They do not come to me and check in. But they are good about letting...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

There are a couple of things that I have put in requests for symplr to do some upgrades on, and we...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

symplr is great. We are really happy with them. We like their consistency. I recommend IntelliCred...

Apr 2023
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Manager

Product, Product

People have to spend some time with IntelliCred. It is not always user friendly. When we are using...

Apr 2023
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Manager

Relationship, Relationship

There are almost never any problems, but symplr is always willing to solve problems. Their service...

Apr 2023
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Director

Culture, Value

symplr does tend to charge quite a bit for a lot of little things. We have had to fight and argue...

Apr 2023
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Director

Relationship

When we find potential problems and bring them to the vendor, they are often already known issues....

Apr 2023
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Director

Operations

The trainer from symplr did not come on time for our initial training. They were late and had a...

Apr 2023
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Director

Operations, Product

Navigating through symplr's system is a lot faster than navigating through our old system.

Apr 2023
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Director

Relationship

The last time I called the support team, I was on hold for about 40 minutes. Then I left my phone...

Apr 2023
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Manager

Product

The product is not terrible. It works, and we can get the credentialing functions done. We can work...

Apr 2023
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Manager

Operations

I wasn't super impressed with the implementation. It felt very stressful. We were able to function...

Apr 2023
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Director

Product

We are able to function with the system. The credential files are moving, and we are able to track...

Apr 2023
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Director

Value

The last several months have been very stressful for us, and I will not be recommending symplr to anyone....

Apr 2023
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Manager

Operations

The vendor’s training is very generic. Everybody utilizes the system a little differently, and it...

Apr 2023
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Manager

Culture, Loyalty

One of our main issues with the product is that it doesn’t work as promoted. The vendor’s...

Apr 2023
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Manager

Relationship

We are not able to email from the program because there are some issues with the way it talks with...

Apr 2023
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Manager

Relationship

When I put in a ticket or call symplr's support team, my issues are usually minor. Most people I...

Apr 2023
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Manager

Relationship

Things are improving because an executive of our organization is talking with the vendor’s...

Apr 2023
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Manager

Loyalty

If the vendor can do what they say they will be able to do, then I will probably be more satisfied...

Apr 2023
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Analyst/Coordinator

Relationship, Product

The system's layout isn't the most user friendly or aesthetically pleasing. The system also lags a...

Apr 2023
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Analyst/Coordinator

Operations

I have never had training for the product beyond my coworkers showing me how to use it.

Apr 2023
||
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Analyst/Coordinator

Operations, Product

IntelliApp could have easier functionality. Everything in the system is individualized. There are...

Apr 2023
||
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Analyst/Coordinator

Product

IntelliApp is pretty basic and straightforward when it comes to adding information to the system....

Apr 2023
||
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Manager

Loyalty

We plan to keep the product because we have put so much time and energy into it. We would like to...

Apr 2023
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Manager

Relationship

When we email symplr about issues with potential upgrades, the vendor immediately forwards the...

Apr 2023
||
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Manager

Value

The automation-related things symplr did for us saved us from getting a full-time employee. We...

Apr 2023
||
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Manager

Loyalty, Operations

At a conference, I had a meeting with symplr. The vendor showed me some upcoming new functionality....

Apr 2023
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Manager

Operations, Product

The system is doing well. We had some hiccups during the implementation, but things mostly turned...

Apr 2023
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Manager

Loyalty, Product

We are integrating some things with symplr. If the integration does what it is supposed to do, then...

Apr 2023
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Manager

Culture, Relationship

symplr finalized something for us and took longer than the timeline they promised. We had an issue...

Apr 2023
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Manager

Culture, Product

I have a lot of peers in the business, and symplr is talked about at all of the conferences....

Apr 2023
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Analyst/Coordinator

Loyalty, Product

We are learning about more integration products that symplr has as our needs are changing. That...

Apr 2023
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Analyst/Coordinator

Product

symplr Provider is easy to use, and it is laid out really well so that the data is segregated into...

Apr 2023
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Analyst/Coordinator

Culture, Relationship

When the vendor has a new product that they want to sell, they definitely contact us, but they...

Apr 2023
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Analyst/Coordinator

Culture, Operations

I would look at any new credentialing software out there, and I would definitely make a comparison....

Apr 2023
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Analyst/Coordinator

Product

In the most recent version, help comes in the form of a PDF manual. We used to be able to click a...

Apr 2023
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Director

Loyalty

We have technology delays related to our IT staff or lack thereof, so those issues aren’t symplr’s...

Apr 2023
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Director

Culture, Value

Overall, Cactus Provider Management Platform works well. The only bad experience we have had is the...

Apr 2023
||
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Director

Relationship

We were undergoing an NCQA audit a while ago and needed a certain report out of Cactus Provider...

Apr 2023
||
(0)
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Director

Product

Overall, Cactus Provider Management Platform works well. It does what it is supposed to do. There...

Apr 2023
||
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Director

Culture

symplr has had a lot of transitions within their company. There are people we started with that told...

Apr 2023
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Director

Loyalty

We have merged with a health system that uses another product. Unfortunately, we have had to switch...

Mar 2023
||
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Analyst/Coordinator

Culture

symplr promoted their credentialing database to us as having a lot of widgets and tools that would...

Mar 2023
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Analyst/Coordinator

Culture, Relationship

The last time that we tried to get ahold of symplr was during an upgrade. We wanted to know why the...

Mar 2023
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Analyst/Coordinator

Relationship

symplr's support people have been good when we have called them to work with them, but there always...

Mar 2023
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Analyst/Coordinator

Relationship

symplr's management group seems to have a lot of turnover. We tend to get a new representative...

Mar 2023
||
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Director

Product, Value

The system is wonderful. I don't really have anything negative to say about it. It is superb. The...

Mar 2023
||
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Director

Operations

The vendor's technical support people give us some of our training, and that training has gotten...

Mar 2023
||
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Director

Product, Value

The system saves us a lot of time. It has different modules that are helpful. I would highly...

Mar 2023
||
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Analyst/Coordinator

Relationship, Operations

We officially switched over to a cloud-based environment with symplr, and that was a disaster. That...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

Our implementation took too long from beginning to end. A lot of that was due to the vendor's staff...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

symplr didn't offer us any training, so I learned how to use the system myself and gave my team...

Mar 2023
||
(0)
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Analyst/Coordinator

Product, Value

Our overall experience with symplr could be described as frustrating. symplr's system meets a lot of...

Mar 2023
||
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Analyst/Coordinator

Loyalty

There are better solutions out there that are more current and innovative than IntelliCred. If we...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

IntelliApp is a time-saver once it is set up. It essentially allows us to take a PDF image and map...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

symplr may roll out new features, but they may not be what we have asked for. There are times when...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

IntelliApp is very slow to work with. It is not responsive, so users spend a lot more time waiting...

Mar 2023
||
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Analyst/Coordinator

Product

It isn't hard to install IntelliCred. The system's quality is decent, and it works slightly better...

Mar 2023
||
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Analyst/Coordinator

Product

IntelliCred is a very slow system to work with.

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I don't see IntelliCred getting better because I have no insight into the vendor's product road map....

Mar 2023
||
(0)
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Manager

Operations, Product

Cactus Provider Management Platform is a little more complicated to navigate through than our other...

Mar 2023
||
(0)
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Manager

Product

Trying to modify a report in the platform is challenging. Even small modifications are not easy to...

Mar 2023
||
(0)
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Manager

Operations

The initial training by the vendor was inadequate. We didn't know that at the time, but after having...

Mar 2023
||
(0)
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Manager

Loyalty, Operations, Value

Our decision to switch away from Cactus Provider Management Platform has nothing to do with the...

Mar 2023
||
(0)
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Manager

Loyalty, Product

The automated privileging piece in the platform is not functioning in a way that meets our needs....

Mar 2023
||
(0)
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Manager

Relationship

There are certain people from symplr that are wonderful, and then there are others who are not as...

Mar 2023
||
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