Cactus/IntelliSoft
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship

symplr doesn't reach out to us about upgrades. I have to do all the engaging to initiate the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be great if the system had an automatic expiration system where I didn't have to manually...

Nov 2022
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CIO

Functionality and Upgrades

We had some significant challenges with a recent upgrade to symplr’s product. We had some loss of...

Nov 2022
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Manager

Relationship

symplr has been doing a much better job of listening to consumers, taking our suggestions, and...

Oct 2022
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Manager

Interfacing and Integration

symplr doesn't make integrations super easy, but they also don't make things super difficult. We...

Oct 2022
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Manager

Functionality and Upgrades

Cactus Provider Management Platform is the best credentialing product out there, and it is very user...

Oct 2022
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Manager

Relationship

symplr tries a lot, but things don't always work out as planned. They say that they will release...

Oct 2022
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Manager

ROI / Cost (care and feeding)

symplr nickel-and-dimes us for every penny that they can. In the training with symplr, we were...

Oct 2022
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Manager

Service and Support

symplr’s tier-one support team is not helpful other than asking whether we have tried restarting the...

Oct 2022
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Manager

Implementation and Training

The implementation and upgrade teams have been very flexible, willing to work, and willing to answer...

Oct 2022
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Manager

Implementation and Training

symplr’s trainers have been very knowledgeable. When symplr does training, they show us all of the...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The vendor’s support is very good within the license we have. For anything additional we need...

Oct 2022
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Manager

Implementation and Training

Cactus Provider Management Platform is very flexible around customization. The trainers don’t always...

Oct 2022
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Manager

Relationship

The vendor strives for customer success. They are responsive. They take the time to help us. We get...

Oct 2022
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Manager

Functionality and Upgrades

There are some areas where symplr is falling behind in the market. Some of the other competitors...

Oct 2022
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Analyst/Coordinator

Lessons Learned

If I had to make the choice to buy IntelliCred again, I would probably include a web version on my...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I rely on symplr’s support team to help set up certain things in the reports, and I would like to be...

Oct 2022
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Analyst/Coordinator

Lessons Learned

The product works fine as a data source and to get reports to people, but for sending out...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

symplr has added new technology with regard to a portal for affiliation letters and that sort of...

Oct 2022
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Analyst/Coordinator

Service and Support

symplr’s customer support is excellent, and the database works well. I like the OIG functionality of...

Oct 2022
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Manager

Functionality and Upgrades

We are ready to take the system to the next level, but it is still a bit clunky. The system can...

Sep 2022
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Manager

Functionality and Upgrades

The way that the system is organized is better than the ways that a lot of other systems are...

Sep 2022
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Manager

Relationship

The system's main weakness and one reason that we are looking at other systems is that it was built...

Sep 2022
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Manager

Service and Support

We get errors in the system all the time, and the vendor's support people don't always know how to...

Sep 2022
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Analyst/Coordinator

Service and Support

symplr doesn't have a very big IT department. When we do an update and things are not updating...

Aug 2022
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Analyst/Coordinator

Implementation and Training

symplr has a test site where we can play with the product and learn how to do things, and they have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that when there is an update, symplr updates our system. They try not to wait too long to do...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor didn’t involve themselves in anything. They just gave us the system, and that was all. I...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

The contract with symplr was a little different from what we were expecting. Maybe we didn’t...

Aug 2022
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Analyst/Coordinator

Service and Support

For the most part, I have no issues with this software. However, the document portion of the...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Though I do store documents in the application, I cannot attach copies of a medical license straight...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Training new users is not easy. It is hard to change certain settings in the application, and though...

Jul 2022
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Director

Functionality and Upgrades

Our experience with the system has unfortunately changed for the worse recently. We upgraded to...

Jun 2022
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Director

Implementation and Training

With the latest upgrade, we hardly got any training. I am very disappointed that there have been no...

Jun 2022
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Director

ROI / Cost (care and feeding)

The product is not working as promoted. It is not meeting our needs. About 80% of the system is...

Jun 2022
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Director

ROI / Cost (care and feeding)

The vendor hasn’t done anything exciting or new lately. There wasn't much enhancement with the...

Jun 2022
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Director

Service and Support

If we have an issue that goes beyond tier-two support and to the development stage, it goes into a...

Jun 2022
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Manager

Relationship

The vendor's vision is not routinely communicated to the clients.

Jun 2022
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Manager

Service and Support

The vendor's timeliness is sometimes an issue, but their effectiveness is excellent. For example,...

Jun 2022
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Manager

Functionality and Upgrades

The system's ability to capture data for providers with privileges at multiple facilities without...

Jun 2022
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Manager

Technology

This is not at the fault of symplr, but because the IntelliCred database resides internally behind...

Jun 2022
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Analyst/Coordinator

Relationship

symplr has lost site of the little people. The vendor is more interested in acquisitions than they...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The automation to alert us to license expirations has had a big impact on us.

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

symplr has some third-party functionalities for peer reference, but those functionalities would be...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system isn't configurable. We have to work around the system's functionality. It would be better...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to charge us for things. For example, the vendor has a generic application that...

May 2022
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Analyst/Coordinator

Relationship

We have purchased several additional modules, which haven't been implemented for various reasons....

May 2022
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Analyst/Coordinator

Implementation and Training

The initial support was pretty decent. The vendor came and helped us. But if we don't use the...

May 2022
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Analyst/Coordinator

Service and Support

Because of the type of arrangement we went into when buying the product, when we try to call the...

May 2022
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Analyst/Coordinator

Other Observations & Comments

We had an incident that led to us losing our entire database, and we were very upset with symplr....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

IntelliCred kept me on track with all the providers. The tracking system was good.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

With IntelliCred, we could only have one user, and we needed to upgrade so that multiple individuals...

Apr 2022
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Manager

Functionality and Upgrades

I really like IntelliCred; it works very well and is easy to use. The system is very reliable, and I...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime us. We have an annual maintenance agreement, and we pay one time...

Mar 2022
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Manager

Functionality and Upgrades

The web crawling service is a great idea, and it would be amazing if we could get that working, but...

Mar 2022
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Manager

Service and Support

If I have issues or need something more complex with the data, symplr’s support team is right on top...

Mar 2022
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Manager

Functionality and Upgrades

symplr’s online application for providers is not very intuitive and user friendly. It would be nice...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I hope that our organization won't ever leave the system. IntelliCred is very ingrained into our...

Mar 2022
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Manager

Relationship

IntelliCred is a self-driven system. We never have to deal with symplr unless we have issues. We...

Mar 2022
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Manager

Functionality and Upgrades

On the medical staff side of the system, there is a function that automatically checks a provider's...

Mar 2022
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Manager

Relationship

There have been instances where symplr has proactively emailed us about a problem. However, there...

Mar 2022
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Manager

ROI / Cost (care and feeding)

IntelliCred has had a tremendous effect on our processes. It took our process from being completely...

Mar 2022
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Director

Future Outlook

The reporting is my favorite part of the system because I am able to create my own queries, slice...

Mar 2022
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Manager

Relationship

The vendor keeps their promises now. We had a period of time when I wouldn't have been able to say...

Mar 2022
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Manager

Implementation and Training

It would be nice to have more focused training. The trainer we had was all over the place. We left...

Mar 2022
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Manager

Functionality and Upgrades

Overall, the system is great. A lot of my dissatisfaction comes from us trying to automate based on...

Mar 2022
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Manager

Service and Support

We have a customer solution specialist from the vendor that we can reach out to if something isn't...

Mar 2022
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VP/Other Executive

Interfacing and Integration

IntelliCred doesn't really integrate with anything. It is completely separate. We use email as a way...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We have rolled out a workflow for the providers to go in and complete the portals, but the providers...

Mar 2022
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Analyst/Coordinator

Relationship

For the most part, the vendor is really good when we suggest tweaks. Some things have been delayed...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are in the process of utilizing IntelliCred more. We are still learning a lot. We had the system...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Once we went to a web version of IntelliCred, that helped us add our office managers so they could...

Mar 2022
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Analyst/Coordinator

Sales and Contracting

We have a basic contract, and I know what is in our contract. Whenever we have an issue, symplr...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We never have any issues when symplr does upgrades. They seem to roll out pretty smoothly. For the...

Mar 2022
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Analyst/Coordinator

Service and Support

I have my main contact, and that person can run issues up the ladder through different departments....

Mar 2022
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CIO

Functionality and Upgrades

Cactus' software has always been one of the leading credentialing tools. We are okay with that tool...

Mar 2022
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CIO

ROI / Cost (care and feeding)

symplr is retiring the on-premises legacy API software. But they are jacking up the prices big time...

Mar 2022
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Analyst/Coordinator

Service and Support

The support person I talk to from symplr is wonderful. If we have to call symplr with issues, they...

Mar 2022
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Manager

Relationship

When the vendor is introducing a new product or module within the system, they should be up front...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Lately, there have been a lot of hidden costs and challenges with the electronic applications, and...

Mar 2022
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Director

Functionality and Upgrades

IntelliCred has been a good product for the organization for automating provider data. The...

Feb 2022
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Director

Functionality and Upgrades

Some tasks are cumbersome. Report writing and application automation have been pain points.

Feb 2022
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Manager

Functionality and Upgrades

Recently, symplr decided that they could not support credit card payments for the NPDB; symplr said...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We have a standard contract with symplr. When we renew the contract, the cost might go up a bit....

Feb 2022
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Manager

Implementation and Training

We aren't implementing anything new. symplr has pushed new builds to us, but that process involves...

Feb 2022
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Manager

Service and Support

The support was better before symplr bought IntelliSoft, and I think that is because symplr is...

Feb 2022
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Manager

Relationship

symplr is one of the few vendors that will work with us to make things easier and to help us...

Feb 2022
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Manager

Relationship

I am not very familiar with symplr’s internal structure. However, I can reach out to people there,...

Feb 2022
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Manager

Other Observations & Comments

I think symplr keeps their promises to the best of their ability, but I don't have any experience...

Feb 2022
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Manager

Lessons Learned

I am more than happy to refer IntelliCred to others. I have spoken candidly with individuals about...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I don't think anybody is perfect, and some things are never as great as we want them to be. But...

Feb 2022
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Manager

Interfacing and Integration

The systems have enough synergy because they are all under the same parent company, but the...

Feb 2022
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Manager

Relationship

The vendor’s support teams are generally good, but symplr needs to start talking to their clients...

Feb 2022
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Manager

Relationship

When we initially installed the product, I told the vendor what I needed, and they catered the...

Feb 2022
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Director

ROI / Cost (care and feeding)

The vendor's rates are negotiable. The vendor has been open to the conversation, but I am certainly...

Feb 2022
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Director

Implementation and Training

I haven’t had any additional training, and the initial training wasn’t helpful. The basis for the...

Feb 2022
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Director

Technology

The vendor hasn’t brought us a whole lot of new technology. They have some things that are still...

Feb 2022
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Director

Implementation and Training

Our implementation was a while ago, so the vendor might have better processes by now. But we needed...

Feb 2022
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Director

Relationship

My account representative schedules regular touchpoints and connects me with specialists for...

Feb 2022
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Manager

Service and Support

The support from symplr is outstanding. They have one of the best support structures in the...

Feb 2022
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Manager

Functionality and Upgrades

We haven't turned on a lot of features in IntelliApp because we haven’t had time to implement them....

Feb 2022
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Manager

Service and Support

When Cactus Software merged with symplr, a lot of Cactus Software's employees moved. They have new...

Feb 2022
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Manager

Relationship

In 12 months, we hope that our overall satisfaction with symplr will go up. They are having a lot of...

Feb 2022
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Manager

Functionality and Upgrades

I like symplr's software. It is easy to use. If users have access to all of the vendor's modules and...

Feb 2022
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Manager

Service and Support

symplr has grown horizontally, so they have breadth, but they are losing content expertise for the...

Feb 2022
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Manager

Relationship

We like the product, but we don't feel like the vendor's acquisition has improved the product or...

Feb 2022
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Manager

Functionality and Upgrades

Some of the user experience could be fine-tuned a little and a little more user friendly. We had...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I like IntelliCred because a lot of credentialing software companies don't give me the ability to...

Feb 2022
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Manager

Relationship

When I have had issues that have needed to be escalated, the vendor has been able to come through...

Feb 2022
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Manager

Interfacing and Integration

I would not buy this product again because of its difficulty interfacing with another vendor's...

Feb 2022
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Manager

Relationship

We thought we would talk with the vendor about some work that we wanted to have done. We set a time...

Feb 2022
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Manager

Implementation and Training

The product has the capability to drive outcomes, but we don't have sufficient training to actually...

Feb 2022
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Manager

Service and Support

symplr is inconsistent with their service. There are certain people there that know things and...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't think I have ever been hit with any extra costs from symplr. There are many things that I...

Feb 2022
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Analyst/Coordinator

Implementation and Training

There are some self-directed modules and videos that I can watch for training. Many of them are...

Feb 2022
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Analyst/Coordinator

Relationship

I don't get a lot of communications from symplr other than the notices we have gotten now and then...

Feb 2022
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Analyst/Coordinator

Service and Support

There is a very light need for executive involvement from symplr. I haven't really ever had to reach...

Feb 2022
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Manager

Service and Support

It would be nice to see a newsletter from the vendor or have something that could tell us about...

Feb 2022
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Manager

Functionality and Upgrades

I really like the product, but I think that the vendor could make its user experience a little...

Feb 2022
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Manager

Service and Support

When I reach out to the vendor to ask them to fix or update things and add functionality, I don't...

Feb 2022
||
(0)
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Manager

Implementation and Training

There were some really unnecessary steps with our upgrades that should have been automatically done...

Feb 2022
||
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Manager

Functionality and Upgrades

There are some functions in the platform that are more manual, and I thought those would have been...

Feb 2022
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Manager

Service and Support

The vendor is really easy to communicate with, and they take our suggestions seriously. They are...

Feb 2022
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Manager

Implementation and Training

The vendor tries to keep things going. They could provide better education and training on what the...

Feb 2022
||
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Manager

Functionality and Upgrades

When doing implementations, the vendor could improve the ease of customer updates. We had to...

Feb 2022
||
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Manager

Interfacing and Integration

So far, the system hasn't done a good job of supporting our integration goals. Our satisfaction in a...

Feb 2022
||
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Manager

Lessons Learned

There are some things that I would like the system to do that it doesn't do. If I were to start...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us a lot. We have to buy modules and extra extensions. There are parts...

Feb 2022
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Manager

Relationship

symplr sometimes struggles to keep up with necessary things. They always keep their promises in the...

Feb 2022
||
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Manager

Functionality and Upgrades

The system's user interface is pretty customizable and easy to use. That is nice. There are things...

Feb 2022
||
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Manager

Functionality and Upgrades

The system could be better with things like reports and audits. There are more regulations coming...

Feb 2022
||
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Manager

Functionality and Upgrades

As a leader, I would like to be able to have more leadership functionality in the platform with...

Feb 2022
||
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Manager

Functionality and Upgrades

symplr needs to be aware of the regulations that organizations have to follow. In order for us to...

Feb 2022
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Physician

Future Outlook

From what I have seen, the system is not supporting us very efficiently. I can’t think of any...

Feb 2022
||
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Physician

Relationship

The vendor does not keep promises. They don’t meet deadlines, and they overpromise and underdeliver....

Feb 2022
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Physician

ROI / Cost (care and feeding)

The vendor charges for everything, and everything is expensive and comes with an additional charge....

Feb 2022
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Physician

Service and Support

We can never get our upgrades. We have to get our upgrades to really get training on the system, and...

Feb 2022
||
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Physician

Interfacing and Integration

So many of our downstream systems are connected to symplr's system, so while the integration is...

Feb 2022
||
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Physician

Functionality and Upgrades

We are still very much paper based, and part of the challenge in moving to more electronic workflows...

Feb 2022
||
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Analyst/Coordinator

Other Observations & Comments

We upgraded the system, and we were excited about some new things that came with that upgrade....

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We moved from the basic version of the solution to its online version. That improved things a lot....

Feb 2022
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Analyst/Coordinator

Implementation and Training

We had frequent calls with the vendor during our installation process. symplr had a lot of turnover...

Feb 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We had to negotiate with symplr because they wanted to add some charges. They eventually agreed to...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

The vendor is very responsive when we call them with questions.

Feb 2022
||
(0)
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Director

Functionality and Upgrades

I was used to another product, and when I started using IntelliCred, I thought it really needed help...

Jan 2022
||
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Director

Service and Support

When I call the vendor with an issue, they are able to explain things and walk me through things. I...

Jan 2022
||
(0)
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Director

Other Observations & Comments

I would tell a peer to make sure that they spend their time wisely picking the software they need...

Jan 2022
||
(0)
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Director

Future Outlook

IntelliCred is not compatible with our EMR and other systems for data to flow through, so we are...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

A while back, we decided to upgrade the system, so now we are on the web-based version. We started...

Jan 2022
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

If I were in charge of the purchasing decision, I would probably not buy the system again, although...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

symplr says that they hope to have certain things resolved by a certain date, but a lot of the dates...

Jan 2022
||
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Analyst/Coordinator

Implementation and Training

symplr sent a team to do training when we were going from one program to the next. There were...

Jan 2022
||
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Analyst/Coordinator

Future Outlook

Right now, a lot of things in the product aren't functioning. For example, I can't query another...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product definitely helps with organization really well. When other users take the time to look...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I find the product to be fairly easy to use. There are definitely things that I may not do a lot...

Jan 2022
||
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Analyst/Coordinator

Service and Support

I have only needed support from symplr a few times, and it has never taken too long for the vendor...

Jan 2022
||
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Manager

Functionality and Upgrades

Our organization rolled out an electronic application for initial appointments and reappointments,...

Jan 2022
||
(0)
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Manager

Implementation and Training

We receive training from symplr over the phone. The training would be better if symplr had webinars...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The system does what it is supposed to do, but it doesn't do what we want it to do. I would like...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

The system only integrates with our EMR. The integration is okay, but both systems can't talk to...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Having the privileges online and loaded in the system has been very helpful. The vendor recently...

Jan 2022
||
(0)
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Director

Implementation and Training

symplr's ongoing training is really good. We pay for the training, but symplr's advisors are good,...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The product isn't as user friendly as it could be, and there aren't many tools readily available. We...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The contract management piece is very good. We like the query reports and the flat file options....

Jan 2022
||
(0)
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Director

Future Outlook

The next version of the system will be web based, and that will allow us to move documents easily in...

Jan 2022
||
(0)
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Director

Service and Support

We have some challenges with symplr's support. It is inconsistent at times. symplr is not very...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

As much as symplr frustrates me sometimes, their solution is still viable, and we would buy it again...

Jan 2022
||
(0)
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Manager

Implementation and Training

symplr's implementation services for upgrades have gone well. symplr has been very helpful and has...

Jan 2022
||
(0)
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Manager

Service and Support

symplr's customer service has gone downhill. We are hard pressed to call and immediately get a...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

One of the biggest issues with the system is saving files to the system. We can't just copy files...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We purchased reporting functionality from symplr that turned out to be more cumbersome than I...

Jan 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

I haven't noticed any differences or upgrades to the system.

Jan 2022
||
(0)
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VP/Other Executive

Service and Support

The symplr executives are involved. I have had one of them visit me. Overall, the service in the...

Jan 2022
||
(0)
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Manager

Other Observations & Comments

I would not buy the system again because it is geared toward provider enrollment more than...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

One of my biggest struggles with the system is the reports. The process to do queries and reports...

Jan 2022
||
(0)
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Director

Relationship

The responsibility to communicate with the vendor falls on me because they don’t call and tell us...

Jan 2022
||
(0)
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Director

Relationship

I think the vendor could meet our long-term needs if we could sit down and chat. Once we get some...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The vendor charges for every module, and that eventually gets expensive. I don't know whether the...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The product upgrades seem to be seamless. I don't think we have any issues with them.

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The product is simple except when it comes to reporting. The reporting is a little quirky. We need...

Jan 2022
||
(0)
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Director

Service and Support

The vendor is short staffed because of the pandemic, so now it takes a couple of days for them to...

Jan 2022
||
(0)
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Director

Lessons Learned

Depending on what a peer needed the system for, I would recommend it. If they wanted more advanced...

Jan 2022
||
(0)
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Manager

Relationship

With the changing of hands, it seems like Cactus was trying to spread themselves out and do more...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

There is a real lack of automation in the product. Anytime we want to customize something, it is...

Dec 2021
||
(0)
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Manager

Relationship

The technology is far below other vendors in the space. symplr is way behind with their workflows in...

Dec 2021
||
(0)
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Manager

Service and Support

The symplr support does fine when they can answer questions. Sometimes, things are complicated, but...

Dec 2021
||
(0)
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Manager

Service and Support

Initially, we weren't happy with symplr's inability to meet our needs. symplr wouldn't follow up...

Dec 2021
||
(0)
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