Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Credentialing on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Cactus/IntelliSoft Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Credentialing on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Our initial project manager wasn't as responsive as they should have been. When we first started...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the cloud version of the solution where the vendor hosts our information. We haven't really...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system has some good features, but the vendor still needs to add more helpful functionalities....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

symplr charges for everything. We have a statement of work and an order form. If we deviate from...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sometimes, I want to write a query. If I had access to SQL then I would be able to, but because of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There were a few areas where the vendor's people really excelled. I was really thankful that they...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been happy with IntelliCred. It is easy to use and flexible. All of my documents are stored...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have noticed that if I enter the date wrong, the system tells me that I can't save, but then I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I use IntelliCred quite a bit. I like the system. It helps me keep track of what we have and what we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSoft is extremely helpful. Anytime we have questions or need help, we can give the vendor a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Users have to manipulate the system a bit for the first couple of times that they use IntelliCred....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a great relationship with the vendor. I have an account manager that is very helpful and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The workflow we have in IntelliCred is excellent. The processes set up work very well. We can manage...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The user groups that IntelliSoft offers are very helpful. I come with a list of notes and questions,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When symplr took over IntelliCred, I did notice a change in many things. The support is not the same...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I speak to folks that are considering IntelliCred, I tell them to be very involved in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do not use the vendor's automatic push for updates. The reason is that our IT person likes to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Reporting is the one thing that is difficult with IntelliCred. The vendor offers many canned reports...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The front-end system is dated, and the new version isn't any better. The system design is very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't tell us about their road map. That way, they don't make promises they can't keep....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is very responsive. They may not always have a solution, but they are happy to work with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is good potential for our satisfaction to go up. I know the upgrade we are looking at supports...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSoft is kind of in a special situation because they were bought out by symplr, who also has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wouldn’t buy this solution again, and that has more to do with the approaches to software...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSoft makes promises that they end up having to keep. They walk that line very carefully. But,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSoft charges for every little thing, and the issue is more that the charges are not...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There could be improvement in the vendor's self-guided documentation for referencing as part of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Honestly, we haven't had a lot of interaction with the vendor. When we have issues, we call and talk...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been trying to get our product upgrade done for quite a while, and that upgrade is still not...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have not received any training from the vendor at all. When I first came here, another staff...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliCred is missing the ability to run things in the data banks. The vendor is missing the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have any web support from symplr. Whenever we send in a work order, someone will call us...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we get the upgrade that we have been waiting for and can get everything going, our satisfaction...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

symplr has acquired the IntelliSoft software, and they have another product that might be more...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support has gone down significantly since symplr acquired IntelliSoft. In the past, I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would be willing to share information about IntelliApp with others who are considering the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliApp's biggest strength is its database functionality. I am able to create records of all the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The number one area that the vendor could improve in IntelliApp would be its reporting. The solution...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was one time when the vendor sent somebody to us for support, but our issue still got left at...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It took us months to implement the software. That was a little discouraging. The vendor was very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliSoft doesn't understand that not everyone has used the software before. The vendor basically...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things we asked the vendor to do around functionality, and they said they could do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The functionality is available to us. How easy it is to use is another story. I have a pretty young...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime I reach out to the vendor's support team, there is a lot of back and forth. We don’t get...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been pretty good about pricing. When customers are in the implementation phase, the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I definitely like IntelliApp. I would probably have recommended IntelliApp had I had input on it,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as the capabilities of IntelliApp go, I would like to see more from the vendor when there are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As we have evolved and incorporated things, IntelliSoft hasn't reached out to tell us how to better...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliSoft is always helpful when we call. I have no qualms with IntelliSoft's technical support....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely recommend IntelliApp. When people ask me about the system, I tell them about its...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the ways we add things in or filter things out could be a bit more user friendly in terms of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a little lag time as we use the product. Maybe that happens because there is so much...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product does what we need it to do. It does have a lot of functionality and store a lot of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were trying to join IntelliSolution with a DocuSign setup, and the product doesn't let us do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't dealt with IntelliSoft a whole lot personally, but I haven't had any issues with reaching...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSolution is essentially credentialing software. There might be a lot of people that use the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The people that I work with respond well, but I think there is a disconnect between those folks who...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think how the vendor packages things for new clients now is different than how they did that for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Migrating to another product is a huge decision, and anyone who thinks we can just move to a new...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The change that symplr made to assign specific account success managers to clients has been very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr doesn't have as good of an education program as other vendors. There aren't best practices...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When symplr has a new product, there are always extra fees. The extra fees involved do not mesh well...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With symplr, there is customization, but it is in odd places where we don't necessarily need that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use Cactus Provider Management Platform for credentialing providers. We track a lot of details in...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are waiting patiently for the next version. That is my biggest frustration. We got the web-based...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My IT department doesn’t have negative concerns about the new cloud-based version. The medical staff...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The symplr team does a very good job in their implementation when they are helping people...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support for the Cactus system has been high and low. It varies. symplr isn’t perfect with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have a completely online environment for the platform right now. I don’t have the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of use for the solution is good because I know the software so well. I can take all kinds...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time we have an upgrade for Cactus Provider Management Platform, there is another upgrade two...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are so many things that we could be doing with Cactus Provider Management Platform, but it is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr asks us for every single piece of change; they ask us for money while we are paying for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are certainly costs associated with implementing the applications we purchased. There are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could have improved our implementation process with more communication and transparency...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, the product works, so we have to just understand the data, what we are putting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There should be more responsiveness from the vendor to customer suggestions and feedback. There are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The project management was ineffective. I had to escalate an issue and go an alternate route because...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to pay extra for everything that the solution can do. The vendor hypes things up, but that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is constantly sending out updates that we have to schedule with them. That is a bit time...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We paid for training when we changed to the vendor's new web-based module a few years ago. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is rare that I talk to anyone at the vendor outside of their help desk. Sometimes I get an update...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The value of what I have spent so far has not been in the output, and I think it should have been....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction is dependent on whether symplr produces, is responsive to my needs, and helps us...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We do a lot of training in-house. We designed our own training program based on our workflows. When...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very simplistic and follows the natural workflow of the medical staff and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we dial in, we get a live person, and they talk to us right there. Then they escalate. It is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When requirements change and the product is updated, we have to wait until the last minute and make...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been putting some things in place where they are not charging us for every little...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a lot more important items that can go on the cloud. There are a lot of things that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are on such an old system that people can count their keystrokes right now because they are used...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like that the vendor has an engaged customer success group, and we have our own customer...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every vendor system is expensive, so I am hoping that, because we are on such an old system right...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I never get up the chain to the vendor executives, but they are engaging with us, and that is really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am really sitting on the fence on whether I would buy the product again. I like working with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are ready to move to the web version of the product that would run in parallel with the symplr...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking for more automation that we would probably get through the web-based version of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has the ability to integrate some telehealth credentialing. We could do things from our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things had to be ramped up fast during the COVID-19 crisis. The vendor offered to get us equipment...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are having a lot of problems with the system right now. The vendor is trying to maintain multiple...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We definitely get our money's worth with IntelliCred. I would absolutely purchase the system again....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IntelliSoft is able to do whatever I ask of them. They are very responsive. When I put in a ticket,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't required any new training, but when I add modules, the training is there. We do have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I believe that the vendor keeps their promises. The software does what IntelliSoft says it is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have nothing negative to report. I am happy to share that we are implementing the functionality...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some documents can't accept an Adobe signature. We have managed to assist people in the best way we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor makes updates and new functionality available. Because of our larger system, we haven't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have always felt we have been treated fairly. Anything that our analyst communicates is readily...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is one thing that symplr might be able to help with. I don't know whether they can because we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliSoft does a good job. They have been very attentive through this migration process, and we do...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no easy way for people outside of IntelliCred to see the participation status of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliCred is fine for credentialing, but the complexity is challenging. IntelliSoft is not really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The acquisition by symplr has been pretty smooth. The interesting thing is that the gentleman who...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Initially, we were very excited to purchase the IntelliCred database and for it to serve as a tool...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We felt like we were being put on the back burner sometimes by IntelliSoft. We would ask for things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We weren’t told all the specifics that we needed going into implementing IntelliCred in order to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have not been able to productively use IntelliCred at all. We are basically just maintaining...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Recently, we have been getting more involvement from IntelliSoft because of escalation of issues....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does upgrades quite a bit. I feel like upgrades happen almost every Friday. That is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is good about trying to find new ways to store information and present information. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't feel like the vendor nickel-and-dimes us at all. IntelliCred is very easy to use. I feel...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality is great. It is one of those things that users want to stay updated on. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have a meeting with IntelliSoft about a small training, the vendor usually charges for those....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from the vendor seems to be a hospital-based training, and we are not a hospital. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a couple of things that we would like to see from the vendor. Even so, I don't want to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are having some integration issues with IntelliCred right now. These issues are on our end...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The overall product quality is very good. I think that our satisfaction will stay high in the future...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support staff members that I work with are awesome. Even though they have been working off-site...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to see some changes to the product reports. The vendor could fill out some other...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is always supportive and proactive. When we have to open tickets with the vendor, the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The overall quality of the upgrades has been poor because there have been so many bugs that still...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are actually in the process of moving over to another product. IntelliSoft really just couldn’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The business people and the end users never liked IntelliCred from the beginning. They couldn’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not on the current version of IntelliCred. Once we knew we were going to find another vendor,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that for the most part, IntelliSoft keeps promises. They definitely try not to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliSoft always tries their best to help us implement upgrades. They tried to make the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system’s functionality does work for the most part. We struggle with the web crawlers, but the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliCred didn’t have any kind of real-time integration. IntelliSoft could have done things with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The functionality does not meet all our needs, and that is why we left the system. I don’t think...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliSoft’s support was always fairly good. The executive involvement was actually very good. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We wouldn’t be able to do what we do without the solution. Actually, we could, but using paper would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor no longer uses the training program that they used on us. The training we received from...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does what the vendor says it would. Sometimes in a demo, a vendor will only show the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a couple of things in the product that we would like to see improved or changed. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Up until Cactus Software got sold, we had nothing but good experiences with the product and customer...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a lot of delegated credentialing contracts, so we work with several managed care companies...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a terrible experience with the system. It is not a true web-based product. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had the solution for many, many years. For 80% of the time that we have had the system, it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The previous vendor kept their promises. symplr does not. Cactus Provider Management Platform was a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There has been no additional support throughout COVID-19. The vendor has not reached out to ask...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard to bring in a person that knows how to do credentialing, so we train people on how to do...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution has made us better, and it is making us better every day. We never had so much...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to let IntelliSoft know that we are having a problem; they don't have a crystal ball. If...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We got what we asked for, and we use the solution every day. The delivery was spot on in terms of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The executive involvement is great, and we have personal contacts. If we get into a jam, we have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t think the vendor charges for every little thing. They charge for different parts of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we implemented the product, we had to meet a lot of stipulations and do a lot of work to get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have only called the vendor’s support once or twice, and the people did answer our questions, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have never reached out to a vendor executive, but the executives are available. They contact me...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system probably meets our integration and interoperability goals, but that is because we don’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had to train people on the system before, and getting people to understand how to use the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During the COVID-19 crisis, the vendor put out a lot of articles and webinars. The vendor did a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I had the opportunity to deal with the owners at first. When I first signed up for the corporation...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We got one doctor on the system in 24 hours. That was amazing. We can actually show and produce...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is costly. Medical credentialing and the credentialing department itself are targets of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would definitely buy the solution again. We have invested so much, and it has really increased our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a couple of issues with the system when we first implemented it, but symplr was able to fix...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cactus Provider Management Platform should be current. Things still come through symplr, but the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is not simple or user friendly. It doesn’t really meet our needs. We have physicians...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not getting nickel-and-dimed. And it could be that when symplr bought out our previous...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has always been pretty good about implementation services. They are very helpful when it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In our eyes, we don’t think the system works as it has been promoted to work. It just doesn’t work...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have never had to deal with the vendor executives at all. We have always dealt with the tech...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr avoids charging us for every little thing. There is just a standard price. symplr doesn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has some downfalls. We have an older version, and symplr is coming up with new things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an issue that we have been waiting for symplr to fix for months, and the issue is not fixed...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At this point, whether the system is part of our long-term plan is questionable. We are on the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr nickel-and-dimes us for each piece. That is why we don't have everything. We don't buy a lot...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know whether the problem is on symplr's end or ours, but there are problems every time there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know that symplr is doing anything for us right now. They are paying too much attention to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we get to symplr, the support is good. The other day, I sent an email to get help with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The phone and web support are great. The support people know what they are doing. When I ask them a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never needed executive involvement. The executives are available, but I have never had issues...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cactus Provider Management Platform is worth the money. I would like for the price to be lower, but...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr has amazing training. They have offered us free training classes during COVID-19. I haven't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cactus Provider Management Platform definitely meets our needs. The system functions exactly the way...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cactus Provider Management Platform is very easy to use if people have common sense. If people don't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr is not a partner; they basically provide a credentialing database for us. They do not get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hope we are on the current version of Cactus Provider Management Platform, but since I have been...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I used symplr for another product at another place, and they don’t keep their promises. We talk to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cactus Provider Management Platform is a convoluted system. It is not very user friendly in terms of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am getting the same pushback here that I got in my previous place. Trying to get help from symplr...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr doesn't necessarily nickel-and-dime us for the product. Their charges are clearly stated. But...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are working on interfacing with symplr, but we are not quite there yet. This is not a slight to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

symplr has visions of where the product needs to go, but we may not buy the new modules. I know that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A year from now, we will probably be busier. I am obviously worried because the vendor was purchased...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Because I am coming from working for a physician practice with a lot of doctors and people, I feel...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The fact that the product only meets our needs is probably partially the fault of management. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We just had a change in regulations, so I need to add a field to a particular table where the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't have any issues with IntelliApp. I really like it. There could maybe be the capability to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation was good. The vendor's training was excellent. They gave us a massive amount of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution does what we expected it to do. It is easy to use. There are some suggestions in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have some things we are going to implement, like privileging options, and we are going to have...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My overall satisfaction is very high. The service is great. The vendor gets back to us in a timely...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One really great thing I like about symplr is they have a users’ forum where we can search for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cactus Software has really come a long way since symplr bought them. Their product was really good...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were having issues with one product, and symplr got us in contact with somebody who could help...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

symplr has gotten a lot better at not nickel-and-diming in the last two years. If I had a product...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of use depends on what the end user is doing. For our provider enrollment specialist, using...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support has really improved since symplr bought Cactus Software. We can call them and tell them...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The executive involvement is great. The one time I had to get somebody involved, that person made...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of telehealth credentialing, the issue comes down to reporting capabilities. While the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I won't go to another vendor. As long as I have a say in the decision, we will keep Cactus Provider...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been waiting several months for symplr to fix a feature in a certain module that they...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

No implementation is perfect; that is one thing that my people need to understand. symplr does try...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a difference between training people to click buttons and training people to work in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are always issues with the imports between the Application Manager software and the database....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution can feed real-time information downstream through the API format to all the modules...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting aspect and the imports from the Application Manager software just aren't user...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we have a really simple question and we call support, we can get help. But it is hard for tickets...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past two months, symplr has been very proactive. But prior to that, they weren't very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

symplr is the most expensive vendor. They are astronomically priced, especially considering the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have talked about transferring to another platform. I think, at least for the immediate future,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliSoft keeps their promises as much as any vendor does. There is always a gap between what...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliSoft could improve their training by being more familiar with how we are using the database....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliCred has some workflow processes that are inflexible and don't work with what we need to do....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

IntelliSoft could improve their IntelliCred system by having a more user-friendly back end to create...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our issues with IntelliSoft's vendor support come from them not being familiar with how we are using...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others who are interested in IntelliCred that there is a great deal of customization....

Sep 2020
||
(0)
 Thank you  Helpful