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Cactus/IntelliSoft
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Technology

There are better solutions out there that are more current and innovative than IntelliCred. If we...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

IntelliApp is a time-saver once it is set up. It essentially allows us to take a PDF image and map...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

symplr may roll out new features, but they may not be what we have asked for. There are times when...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

IntelliApp is very slow to work with. It is not responsive, so users spend a lot more time waiting...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

It isn't hard to install IntelliCred. The system's quality is decent, and it works slightly better...

Mar 2023
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Analyst/Coordinator

Technology

IntelliCred is a very slow system to work with.

Mar 2023
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Analyst/Coordinator

Service and Support

I don't see IntelliCred getting better because I have no insight into the vendor's product road map....

Mar 2023
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Manager

Functionality and Upgrades

Cactus Provider Management Platform is a little more complicated to navigate through than our other...

Mar 2023
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Manager

Functionality and Upgrades

Trying to modify a report in the platform is challenging. Even small modifications are not easy to...

Mar 2023
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Manager

Implementation and Training

The initial training by the vendor was inadequate. We didn't know that at the time, but after having...

Mar 2023
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Manager

Future Outlook

Our decision to switch away from Cactus Provider Management Platform has nothing to do with the...

Mar 2023
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Manager

Functionality and Upgrades

The automated privileging piece in the platform is not functioning in a way that meets our needs....

Mar 2023
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Manager

Service and Support

There are certain people from symplr that are wonderful, and then there are others who are not as...

Mar 2023
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VP/Other Executive

Relationship

The people from symplr only tell us what we want to hear. The vendor's shortcoming is giving us...

Feb 2023
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VP/Other Executive

Implementation and Training

The deficit in symplr’s training is their documentation. We absolutely have no documentation, and...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

Some of the features within the product are not working well. The product is causing problems within...

Feb 2023
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Analyst/Coordinator

Service and Support

symplr has had a lot of turnover with their tier-one and tier-two support. We are now working with a...

Feb 2023
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Analyst/Coordinator

Service and Support

As we move forward with symplr's product line, we customize things, and then the vendor adds...

Feb 2023
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VP/Other Executive

Service and Support

When we bring up issues to symplr, we expect a rapid turnaround with some sort of response. The...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

We have had some issues with symplr's service, support, and way of releasing new versions. The...

Feb 2023
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Analyst/Coordinator

Service and Support

symplr hasn't provided us with enough support staff members to be successful with their product....

Feb 2023
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Director

Service and Support

My biggest concern with symplr has been with gaps in communication in the last several months. Some...

Jan 2023
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Director

Functionality and Upgrades

Right now, Cactus Provider Management Platform is managing the credentialing for our providers, and...

Jan 2023
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Director

Relationship

Our experience with symplr has been collaborative. However, there has been a lot of turnover...

Jan 2023
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Analyst/Coordinator

Service and Support

The customer service representatives we talk to are usually very friendly and knowledgeable for the...

Jan 2023
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Analyst/Coordinator

Future Outlook

The version of the platform that we are currently using is very outdated. And symplr merged with the...

Jan 2023
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Manager

Functionality and Upgrades

IntelliCred’s upgrades are done automatically and are really easy. I am extremely satisfied with the...

Jan 2023
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Manager

Technology

IntelliCred has broad aspects to it. It gets used a lot in the medical staff field, and the system...

Jan 2023
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Manager

Other Observations & Comments

I don't know what the vendor’s vision is because I don't speak with them a whole lot. They used to...

Jan 2023
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Manager

Service and Support

When we call symplr’s support, we have to leave a message. We don’t get a live person; we have to...

Jan 2023
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Manager

Other Observations & Comments

One of my staff members has gotten access to one of symplr's websites, and that person receives...

Jan 2023
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Manager

Implementation and Training

There is not really a whole lot of training. We can go to the vendor's class, or we can ask them a...

Jan 2023
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Manager

Service and Support

The vendor is suffering from a lack of people on their development team. Some of their people jumped...

Jan 2023
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Manager

Future Outlook

We have several symplr products, so if we wanted to move away from symplr, it would be a huge...

Jan 2023
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Manager

Service and Support

The vendor needs to get their customer care in place to solve day-to-day problems. To keep things...

Jan 2023
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Manager

Functionality and Upgrades

We have problems with symlpr because we have been unable to go paperless. We are struggling with the...

Jan 2023
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Manager

Implementation and Training

The vendor promised we would have a side-by-side setup for training. We have people who have been...

Jan 2023
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Manager

Other Observations & Comments

The top executives from the vendor have met with us, so they are involved. But at the same time, I...

Jan 2023
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Manager

Other Observations & Comments

When we did a conversion, we had an excellent project manager from symlpr. But if I request that...

Jan 2023
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CIO

Relationship

We had a bad upgrade experience with Cactus Provider Management Platform. Things broke. Questions...

Jan 2023
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CIO

Relationship

On the positive side, when we complained to symplr, one of their senior leaders reached out. We had...

Jan 2023
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CIO

Other Observations & Comments

Now we are trying to figure out whether we are going to stay with symplr or switch to another...

Jan 2023
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Analyst/Coordinator

Relationship

symplr doesn't reach out to us about upgrades. I have to do all the engaging to initiate the...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be great if the system had an automatic expiration system where I didn't have to manually...

Nov 2022
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CIO

Functionality and Upgrades

We had some significant challenges with a recent upgrade to symplr’s product. We had some loss of...

Nov 2022
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Manager

Relationship

symplr has been doing a much better job of listening to consumers, taking our suggestions, and...

Oct 2022
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Manager

Interfacing and Integration

symplr doesn't make integrations super easy, but they also don't make things super difficult. We...

Oct 2022
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Manager

Functionality and Upgrades

Cactus Provider Management Platform is the best credentialing product out there, and it is very user...

Oct 2022
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Manager

Relationship

symplr tries a lot, but things don't always work out as planned. They say that they will release...

Oct 2022
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Manager

ROI / Cost

symplr nickel-and-dimes us for every penny that they can. In the training with symplr, we were...

Oct 2022
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Manager

Service and Support

symplr’s tier-one support team is not helpful other than asking whether we have tried restarting the...

Oct 2022
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Manager

Implementation and Training

The implementation and upgrade teams have been very flexible, willing to work, and willing to answer...

Oct 2022
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Manager

Implementation and Training

symplr’s trainers have been very knowledgeable. When symplr does training, they show us all of the...

Oct 2022
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Manager

ROI / Cost

The vendor’s support is very good within the license we have. For anything additional we need...

Oct 2022
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Manager

Implementation and Training

Cactus Provider Management Platform is very flexible around customization. The trainers don’t always...

Oct 2022
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Manager

Relationship

The vendor strives for customer success. They are responsive. They take the time to help us. We get...

Oct 2022
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Manager

Functionality and Upgrades

There are some areas where symplr is falling behind in the market. Some of the other competitors...

Oct 2022
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Analyst/Coordinator

Lessons Learned

If I had to make the choice to buy IntelliCred again, I would probably include a web version on my...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I rely on symplr’s support team to help set up certain things in the reports, and I would like to be...

Oct 2022
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Analyst/Coordinator

Lessons Learned

The product works fine as a data source and to get reports to people, but for sending out...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

symplr has added new technology with regard to a portal for affiliation letters and that sort of...

Oct 2022
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Analyst/Coordinator

Service and Support

symplr’s customer support is excellent, and the database works well. I like the OIG functionality of...

Oct 2022
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Manager

Functionality and Upgrades

We are ready to take the system to the next level, but it is still a bit clunky. The system can...

Sep 2022
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Manager

Functionality and Upgrades

The way that the system is organized is better than the ways that a lot of other systems are...

Sep 2022
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Manager

Relationship

The system's main weakness and one reason that we are looking at other systems is that it was built...

Sep 2022
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Manager

Service and Support

We get errors in the system all the time, and the vendor's support people don't always know how to...

Sep 2022
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Analyst/Coordinator

Service and Support

symplr doesn't have a very big IT department. When we do an update and things are not updating...

Aug 2022
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Analyst/Coordinator

Implementation and Training

symplr has a test site where we can play with the product and learn how to do things, and they have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that when there is an update, symplr updates our system. They try not to wait too long to do...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor didn’t involve themselves in anything. They just gave us the system, and that was all. I...

Aug 2022
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Analyst/Coordinator

Sales and Contracting

The contract with symplr was a little different from what we were expecting. Maybe we didn’t...

Aug 2022
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Analyst/Coordinator

Service and Support

For the most part, I have no issues with this software. However, the document portion of the...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Though I do store documents in the application, I cannot attach copies of a medical license straight...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Training new users is not easy. It is hard to change certain settings in the application, and though...

Jul 2022
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Director

Functionality and Upgrades

Our experience with the system has unfortunately changed for the worse recently. We upgraded to...

Jun 2022
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Director

Implementation and Training

With the latest upgrade, we hardly got any training. I am very disappointed that there have been no...

Jun 2022
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Director

ROI / Cost

The product is not working as promoted. It is not meeting our needs. About 80% of the system is...

Jun 2022
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Director

ROI / Cost

The vendor hasn’t done anything exciting or new lately. There wasn't much enhancement with the...

Jun 2022
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Director

Service and Support

If we have an issue that goes beyond tier-two support and to the development stage, it goes into a...

Jun 2022
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Manager

Relationship

The vendor's vision is not routinely communicated to the clients.

Jun 2022
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Manager

Service and Support

The vendor's timeliness is sometimes an issue, but their effectiveness is excellent. For example,...

Jun 2022
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Manager

Functionality and Upgrades

The system's ability to capture data for providers with privileges at multiple facilities without...

Jun 2022
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Manager

Technology

This is not at the fault of symplr, but because the IntelliCred database resides internally behind...

Jun 2022
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Analyst/Coordinator

Relationship

symplr has lost site of the little people. The vendor is more interested in acquisitions than they...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The automation to alert us to license expirations has had a big impact on us.

Jun 2022
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Analyst/Coordinator

ROI / Cost

symplr has some third-party functionalities for peer reference, but those functionalities would be...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The system isn't configurable. We have to work around the system's functionality. It would be better...

Jun 2022
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Analyst/Coordinator

ROI / Cost

The vendor tries to charge us for things. For example, the vendor has a generic application that...

May 2022
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Analyst/Coordinator

Relationship

We have purchased several additional modules, which haven't been implemented for various reasons....

May 2022
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Analyst/Coordinator

Implementation and Training

The initial support was pretty decent. The vendor came and helped us. But if we don't use the...

May 2022
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Analyst/Coordinator

Service and Support

Because of the type of arrangement we went into when buying the product, when we try to call the...

May 2022
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Analyst/Coordinator

Other Observations & Comments

We had an incident that led to us losing our entire database, and we were very upset with symplr....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

IntelliCred kept me on track with all the providers. The tracking system was good.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

With IntelliCred, we could only have one user, and we needed to upgrade so that multiple individuals...

Apr 2022
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Manager

Functionality and Upgrades

I really like IntelliCred; it works very well and is easy to use. The system is very reliable, and I...

Mar 2022
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Manager

ROI / Cost

The vendor does not nickel-and-dime us. We have an annual maintenance agreement, and we pay one time...

Mar 2022
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Manager

Functionality and Upgrades

The web crawling service is a great idea, and it would be amazing if we could get that working, but...

Mar 2022
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Manager

Service and Support

If I have issues or need something more complex with the data, symplr’s support team is right on top...

Mar 2022
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Manager

Functionality and Upgrades

symplr’s online application for providers is not very intuitive and user friendly. It would be nice...

Mar 2022
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