Kareo Telehealth Commentary
Filtered view: All
Subject Expert
Schafer Jackson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Value
The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...
Login or Create an Account to see details.
Loyalty
We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...
Login or Create an Account to see details.
Relationship
tebra would not respond to any request for support. We would put in a support ticket, and it would...
Login or Create an Account to see details.
Product
There were many things with Kareo Telehealth that were problematic and compounded the situation. One...
Login or Create an Account to see details.
Product
With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...
Login or Create an Account to see details.
Product
Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...
Login or Create an Account to see details.
Product
The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...
Login or Create an Account to see details.
Product
Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...
Login or Create an Account to see details.
Product
tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...
Login or Create an Account to see details.
Loyalty, Product
Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...
Login or Create an Account to see details.
Relationship, Product
I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...
Login or Create an Account to see details.
Operations, Product
We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...
Login or Create an Account to see details.
Relationship, Product
I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...
Login or Create an Account to see details.
Product
From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...
Login or Create an Account to see details.
Operations
I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...
Login or Create an Account to see details.
Product
I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...
Login or Create an Account to see details.
Product, Value
I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...
Login or Create an Account to see details.
Product
Kareo Telehealth has been a huge thing because some patients can’t afford or don’t have the time to...
Login or Create an Account to see details.
Relationship
When I first began with Kareo Telehealth, it was not working well, and when I reached out for...
Login or Create an Account to see details.
Operations
The initial training was great. tebra did a really good job.
Login or Create an Account to see details.
Loyalty
There is always room for improvement, but I am very satisfied with the product. And my overall...
Login or Create an Account to see details.
Operations, Product
The ease of use is probably one of the best things about the product. Kareo Telehealth is so easy...
Login or Create an Account to see details.
Product
It would be nice if we didn't have to go into the general settings every time to use some of the...
Login or Create an Account to see details.
Operations
Once we have learned how to use Kareo Telehealth, it is good. Learning how the system works is rough...
Login or Create an Account to see details.
Relationship
The vendor always contacts us and lets us know whether there are issues going on, technical or otherwise....
Login or Create an Account to see details.
Product
We have only used the system for multiparty scenarios a handful of times because it is difficult to...
Login or Create an Account to see details.
Product
There is fairly consistent downtime with the system. There are consistent stability and latency...
Login or Create an Account to see details.
Product
Something we like about the system is how the links are automatically sent to the patients. They...
Login or Create an Account to see details.
Product
During the COVID-19 pandemic when we were all having to work from home, the Kareo Telehealth...
Login or Create an Account to see details.
Operations
Our initial training with the previous vendor was really rough. Now, the training is all online, and...
Login or Create an Account to see details.
Culture, Relationship
I am slightly unsatisfied but not completely unsatisfied because the vendor has made some changes...
Login or Create an Account to see details.
Culture, Relationship, Operations
Things have gotten better with Kareo Telehealth because I am better at using it, but that is because...
Login or Create an Account to see details.
Operations
The vendor did a pretty good job of trying to train me on things. But we were trained on it, and...
Login or Create an Account to see details.
Operations
Tebra sends me lots of emails about the training that they offer, but a lot of the training isn't...
Login or Create an Account to see details.
Product
The vendor should make the product a bit clearer because as it is now, it is a little more...
Login or Create an Account to see details.
Operations, Product
Kareo recently switched over to Tebra, but the transition seemed to go pretty well. The change...
Login or Create an Account to see details.
Product
Tebra does really well at keeping technology up-to-date. One little quirky thing right now that...
Login or Create an Account to see details.
Culture, Value
Kareo does not nickel-and-dime for every little thing. It is very clear what we are being charged...
Login or Create an Account to see details.
Product
Kareo Telehealth’s ability to handle multiparty scenarios has gone reasonably well. We are able to...
Login or Create an Account to see details.
Relationship
We often have problems where we have to use the telephone to get sound with Kareo Telehealth because...
Login or Create an Account to see details.
Relationship
The customer support team answers quickly, within one business day.
Login or Create an Account to see details.
Relationship, Operations
In the very beginning, Kareo was very attentive to me. I haven't needed them since.
Login or Create an Account to see details.
Loyalty, Operations, Product
We wouldn’t buy Kareo Telehealth again. We would choose another product instead. That product is...
Login or Create an Account to see details.
Loyalty, Product
Kareo Telehealth’s only pro is its potential for good patient engagement with PatientPop's product....
Login or Create an Account to see details.
Relationship, Product
When the vendor upgrades Kareo Telehealth, there aren’t very many major changes, and some changes...
Login or Create an Account to see details.
Operations
The training for Kareo Telehealth isn’t very hands on. Kareo has an education program where people...
Login or Create an Account to see details.
Product
Kareo Telehealth doesn't provide a lot of the screening scales that I use, so I have to upload those...
Login or Create an Account to see details.
Product, Value
Kareo's system does its own reminders to inform patients that they have an appointment coming up,...
Login or Create an Account to see details.
Operations
There is no training after the initial training. We get our one training, and that is it.
Login or Create an Account to see details.
Product
The product is not like Zoom. Sometimes, when I am talking to a patient, there might be a Wi-Fi...
Login or Create an Account to see details.
Operations, Product
I have had a really hard time utilizing labs, interfacing the product with lab systems, and having...
Login or Create an Account to see details.
Product
Overall, on a day-to-day basis, Kareo Telehealth works well, serves its purpose, and allows me to...
Login or Create an Account to see details.
Loyalty, Relationship
Kareo has very good technical support. That is one of their strong points, and it is the reason that...
Login or Create an Account to see details.
Relationship
The way that Kareo runs their business is problematic. We have issues that should have been fixed...
Login or Create an Account to see details.
Relationship, Product
When there is an outage, we don't figure it out until we try to use the system. Kareo doesn’t alert...
Login or Create an Account to see details.
Loyalty
The most compelling reasons for selecting Kareo Telehealth were that it is web based, really easy to...
Login or Create an Account to see details.
Value
Kareo charges for telehealth and for the platform itself, but there are not a bunch of different...
Login or Create an Account to see details.
Product
Kareo's telehealth system is pretty simple. Patients are able to use a link to access it, and they...
Login or Create an Account to see details.
Relationship
I don't have a lot of interactions with Kareo. I typically have to call for everything, and my...
Login or Create an Account to see details.
Product
When I have patients who need to change their appointment types or who are scheduled for an...
Login or Create an Account to see details.
Product
The system is embedded in our EMR, and it is easy enough to use that we can switch to it from our...
Login or Create an Account to see details.
Product, Value
I have trouble with the vendor's receipts. Those receipts don't have dates on them, and certain...
Login or Create an Account to see details.
Loyalty, Value
The product is unreliable about 70% of the time when we need it to actually work. The product goes...
Login or Create an Account to see details.
Product
Kareo Telehealth gives patients a lot of flexibility. And when a provider is out sick or comes down...
Login or Create an Account to see details.
Operations
The biggest challenge we faced during the implementation of Kareo Telehealth was making things clear...
Login or Create an Account to see details.
Relationship, Product
Kareo Telehealth is reliable, and there have been only a few glitches.
Login or Create an Account to see details.
Operations, Product
I wish that Kareo would add more psychological tests that could be scored and become part of the...
Login or Create an Account to see details.
Operations, Product
Kareo Telehealth requires a really big learning curve at first, and I am still learning things like...
Login or Create an Account to see details.
Operations
The training about how to notify my patient of upcoming appointments was not great. I didn't know...
Login or Create an Account to see details.
Operations, Product
Kareo Telehealth is pretty easy to use. I would do more training on the other buttons that I don’t...
Login or Create an Account to see details.
Relationship
Sometimes Kareo helps out great, and other times, I feel like I get blown off. Kareo is not...
Login or Create an Account to see details.
Relationship
Every once in a while, we run into a bug that Kareo doesn't let people know about, but that doesn't...
Login or Create an Account to see details.
Loyalty, Relationship
Kareo used to have phone support, but they are sunsetting that soon. We were never able to get...
Login or Create an Account to see details.
Product
Kareo has an integrated ePrescribing tool, so I can prescribe medications inside the note, and that...
Login or Create an Account to see details.
Product
Kareo Telehealth itself is fine; it is a typical telehealth platform. All telehealth solutions are...
Login or Create an Account to see details.
Product
A dilemma we are having with the EMR portion of Kareo Telehealth is the eSignatures are supposed to...
Login or Create an Account to see details.
Relationship
It takes a long time to set up billing with Kareo, and I am still getting paper EOBs because the...
Login or Create an Account to see details.
Product
Kareo's system goes down more frequently than other solutions I have heard about, but it goes down...
Login or Create an Account to see details.
Value
Kareo Telehealth was included in a package we got from Kareo, and we appreciate the product and find...
Login or Create an Account to see details.
Relationship
Over the years, things have gone downhill. For the first few years we had the product, the vendor...
Login or Create an Account to see details.
Operations
The vendor has Kareo University for their training. They have webinars on how to use their functions....
Login or Create an Account to see details.
Product
We had an issue where the patients were not receiving the telehealth link for the visit. I don't...
Login or Create an Account to see details.
Featured Reports
Preferences