Kareo Telehealth Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
tebra’s support is terrible. It is a phone call, or we send an email. Then we get a ticket, and with...
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Product
In Kareo Telehealth, there is a piece under patient accounts and billing where I would like to have...
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Operations
Initial training was interesting because the people we worked with hardly spoke any English. This...
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Product
There have been alerts from tebra. On the upgrades, we do get emails, notifications, and texts about...
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Product
The big thing I want in Kareo Telehealth is AI documentation. I would like to see things like that...
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Relationship
The only place where Kareo Telehealth lacks is in some of their technical support and contacting...
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Product, Value
I use Kareo Telehealth for all my patient care, so that is whether they are seen in the office or...
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Product
I do use tebra's EHR, but I don't use it for video functionality. I had issues in the past with...
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Product
Kareo Telehealth doesn't say that a patient's ID is mandatory. I want to choose whether I want...
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Loyalty
I'm not sure whether Kareo Telehealth is part of my long-term plans. I was actively looking for...
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Relationship, Product
With Kareo Telehealth, I haven't had to transfer any information. But the referral process is a...
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Loyalty
Knowing about the other competitors, I probably would choose Kareo Telehealth again. I interviewed a...
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Product
Kareo Telehealth is meeting some of my needs. There are some things I would like to see in terms of...
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Loyalty, Product
There are some problems that I have been having for a long time, and I don't know whether anyone is...
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Operations
The Kareo Telehealth upgrades have been better. But there are certain things I could do before that...
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Operations
I had a good trainer for Kareo Telehealth, but I have heard about some people who haven't had good...
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Product
tebra promotes Kareo Telehealth for mental health practitioners, and there are a few things in the...
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Relationship
tebra is really proactive. They send a lot of messages out about things they are fixing and things...
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Value
I pay one monthly fee for Kareo Telehealth, and it doesn't matter what else I do. Also, the vendor...
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Relationship, Operations
tebra keeps us up-to-date on everything and does what they say they are going to do. If I need help...
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Relationship
Kareo Telehealth has been harder than I thought it would be, but it does what I need it to do....
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Value
tebra is charging for every claim. Every little thing that is done in the system has a charge.
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Product
Most things work smoothly with Kareo Telehealth, but the system definitely has some glitches, and...
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Product, Value
With Kareo Telehealth, any new technology helps, but we haven't spent anything. Most of our peers in...
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Relationship, Product
No one from tebra has worked with me at all.
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Product, Value
Kareo Telehealth is convenient. It helps keep our practice going when people can get it to work.
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Relationship
Kareo Telehealth is not reliable, and there is always some issue that requires tech support. When we...
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Product
I am very satisfied with Kareo Telehealth. It currently is meeting all our needs.
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Product
If I were to measure a year from now, with AI, I would say Kareo could really improve. I love the...
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Product
There is always room for improvement when it comes to Kareo Telehealth. Sometimes it bothers me that...
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Loyalty, Operations, Product, Value
Kareo Telehealth works half the time, and half the time it doesn't. We try to use telehealth through...
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Relationship
I don't know that we have been alerted about any potential problems or had any problems. I am sure...
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Product, Value
We see a lot of patients who cannot leave their homes, so having the ability to access telehealth is...
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Product
When Kareo Telehealth connects, it works great, but if patients can't figure it out, it doesn't. It...
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Operations, Product
Making Kareo Telehealth easier for the patients to connect to would be something for tebra to look...
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Operations
The implementation of Kareo Telehealth was mediocre; it wasn't excellent. We had to figure it out on...
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Relationship, Operations
The vendor's response times are generally quick and helpful. tebra offers different ways to build...
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Product
tebra could improve things for providers, like the ability to email clients together and have the...
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Product
There are some simple fixes that I have requested several times that have not been changed. For...
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Product
When I take care of pediatric patients, if I have a family with more than one child, the parent...
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Loyalty
The product meets most of my needs, and that is why I don't want to change it. The product is very...
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Product
The only time I saw some changes where the system wasn't working optimally was when the vendor...
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Culture, Relationship
I filled out one of tebra's customer service requests weeks ago, and I still haven't gotten a...
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Product, Value
We have issues with the fact that even if I set my phone to no interruptions, it will still...
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Product
We like Kareo Telehealth because we are remote at times. It is nice to be able to access things online....
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Operations, Product
When we first start patients on the system, they don't always know that they need to knock. That was...
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Relationship
tebra is proactive. It seems like there are always little notices about things that the vendor is...
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Relationship
We haven't had connections to real people at tebra in a long time. In the past, people would...
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Operations, Value
I would tell a friend about the system's cost value because a lot of programs are pretty expensive....
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Product, Value
When the system doesn't work, that has a huge impact on patients. It can be really challenging to...
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Relationship
The vendor went through a merger, so they have been doing some technical changes. This has been a...
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Loyalty, Product
I would like everything in the system to be integrated so that we could just use one system. I see...
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Operations
The vendor's training is good. We can look up anything in the system at the drop of a hat.
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Relationship
When the system has outages, we are often supposed to respond to the vendor first to let them know...
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