Kareo Telehealth Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Product

There are some simple fixes that I have requested several times that have not been changed. For...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

When I take care of pediatric patients, if I have a family with more than one child, the parent...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

The product meets most of my needs, and that is why I don't want to change it. The product is very...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The only time I saw some changes where the system wasn't working optimally was when the vendor...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

I filled out one of tebra's customer service requests weeks ago, and I still haven't gotten a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

We have issues with the fact that even if I set my phone to no interruptions, it will still...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We like Kareo Telehealth because we are remote at times. It is nice to be able to access things online....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

When we first start patients on the system, they don't always know that they need to knock. That was...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

tebra is proactive. It seems like there are always little notices about things that the vendor is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We haven't had connections to real people at tebra in a long time. In the past, people would...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

I would tell a friend about the system's cost value because a lot of programs are pretty expensive....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

When the system doesn't work, that has a huge impact on patients. It can be really challenging to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor went through a merger, so they have been doing some technical changes. This has been a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I would like everything in the system to be integrated so that we could just use one system. I see...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The vendor's training is good. We can look up anything in the system at the drop of a hat.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When the system has outages, we are often supposed to respond to the vendor first to let them know...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

tebra would not respond to any request for support. We would put in a support ticket, and it would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There were many things with Kareo Telehealth that were problematic and compounded the situation. One...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Kareo Telehealth has been a huge thing because some patients can’t afford or don’t have the time to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When I first began with Kareo Telehealth, it was not working well, and when I reached out for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The initial training was great. tebra did a really good job.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

There is always room for improvement, but I am very satisfied with the product. And my overall...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The ease of use is probably one of the best things about the product. Kareo Telehealth is so easy...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

It would be nice if we didn't have to go into the general settings every time to use some of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Once we have learned how to use Kareo Telehealth, it is good. Learning how the system works is rough...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor always contacts us and lets us know whether there are issues going on, technical or otherwise....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have only used the system for multiparty scenarios a handful of times because it is difficult to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is fairly consistent downtime with the system. There are consistent stability and latency...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Something we like about the system is how the links are automatically sent to the patients. They...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

During the COVID-19 pandemic when we were all having to work from home, the Kareo Telehealth...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Our initial training with the previous vendor was really rough. Now, the training is all online, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

I am slightly unsatisfied but not completely unsatisfied because the vendor has made some changes...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship, Operations

Things have gotten better with Kareo Telehealth because I am better at using it, but that is because...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The vendor did a pretty good job of trying to train me on things. But we were trained on it, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Tebra sends me lots of emails about the training that they offer, but a lot of the training isn't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The vendor should make the product a bit clearer because as it is now, it is a little more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Kareo recently switched over to Tebra, but the transition seemed to go pretty well. The change...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Tebra does really well at keeping technology up-to-date. One little quirky thing right now that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Kareo does not nickel-and-dime for every little thing. It is very clear what we are being charged...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Kareo Telehealth’s ability to handle multiparty scenarios has gone reasonably well. We are able to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We often have problems where we have to use the telephone to get sound with Kareo Telehealth because...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports