Kareo Telehealth Commentary
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Relationship

Kareo Telehealth is not reliable, and there is always some issue that requires tech support. When we...

Jun 2024
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Manager

Product

I am very satisfied with Kareo Telehealth. It currently is meeting all our needs.

May 2024
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Manager

Product

If I were to measure a year from now, with AI, I would say Kareo could really improve. I love the...

May 2024
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Manager

Product

There is always room for improvement when it comes to Kareo Telehealth. Sometimes it bothers me that...

May 2024
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Manager

Loyalty, Operations, Product, Value

Kareo Telehealth works half the time, and half the time it doesn't. We try to use telehealth through...

May 2024
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Manager

Relationship

I don't know that we have been alerted about any potential problems or had any problems. I am sure...

May 2024
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Manager

Product, Value

We see a lot of patients who cannot leave their homes, so having the ability to access telehealth is...

May 2024
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Manager

Product

When Kareo Telehealth connects, it works great, but if patients can't figure it out, it doesn't. It...

May 2024
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Manager

Operations, Product

Making Kareo Telehealth easier for the patients to connect to would be something for tebra to look...

May 2024
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Manager

Operations

The implementation of Kareo Telehealth was mediocre; it wasn't excellent. We had to figure it out on...

May 2024
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CEO/President

Relationship, Operations

The vendor's response times are generally quick and helpful. tebra offers different ways to build...

Apr 2024
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CEO/President

Product

tebra could improve things for providers, like the ability to email clients together and have the...

Apr 2024
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Physician

Product

There are some simple fixes that I have requested several times that have not been changed. For...

Mar 2024
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Physician

Product

When I take care of pediatric patients, if I have a family with more than one child, the parent...

Mar 2024
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Physician

Loyalty

The product meets most of my needs, and that is why I don't want to change it. The product is very...

Feb 2024
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Physician

Product

The only time I saw some changes where the system wasn't working optimally was when the vendor...

Feb 2024
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CEO/President

Culture, Relationship

I filled out one of tebra's customer service requests weeks ago, and I still haven't gotten a...

Feb 2024
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CEO/President

Product, Value

We have issues with the fact that even if I set my phone to no interruptions, it will still...

Feb 2024
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CEO/President

Product

We like Kareo Telehealth because we are remote at times. It is nice to be able to access things online....

Feb 2024
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CEO/President

Operations, Product

When we first start patients on the system, they don't always know that they need to knock. That was...

Feb 2024
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CEO/President

Relationship

tebra is proactive. It seems like there are always little notices about things that the vendor is...

Feb 2024
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CEO/President

Relationship

We haven't had connections to real people at tebra in a long time. In the past, people would...

Feb 2024
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CEO/President

Operations, Value

I would tell a friend about the system's cost value because a lot of programs are pretty expensive....

Feb 2024
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CEO/President

Product, Value

When the system doesn't work, that has a huge impact on patients. It can be really challenging to...

Jan 2024
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CEO/President

Relationship

The vendor went through a merger, so they have been doing some technical changes. This has been a...

Jan 2024
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CEO/President

Loyalty, Product

I would like everything in the system to be integrated so that we could just use one system. I see...

Jan 2024
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CEO/President

Operations

The vendor's training is good. We can look up anything in the system at the drop of a hat.

Jan 2024
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CEO/President

Relationship

When the system has outages, we are often supposed to respond to the vendor first to let them know...

Jan 2024
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Physician

Value

The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...

Oct 2023
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Physician

Loyalty

We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...

Oct 2023
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Physician

Relationship

tebra would not respond to any request for support. We would put in a support ticket, and it would...

Oct 2023
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Physician

Product

There were many things with Kareo Telehealth that were problematic and compounded the situation. One...

Oct 2023
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Physician

Product

With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...

Oct 2023
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Physician

Product

Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...

Oct 2023
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Physician

Product

The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...

Oct 2023
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Physician

Product

Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...

Oct 2023
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Physician

Product

tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...

Aug 2023
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Physician

Loyalty, Product

Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...

Aug 2023
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Physician

Relationship, Product

I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...

Jul 2023
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Physician

Operations, Product

We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...

Jul 2023
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Physician

Relationship, Product

I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...

Jul 2023
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CEO/President

Product

From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...

Jul 2023
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CEO/President

Operations

I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...

Jul 2023
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CEO/President

Product

I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...

Jul 2023
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Physician

Product, Value

I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...

Jul 2023
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CEO/President

Product

Kareo Telehealth has been a huge thing because some patients can’t afford or don’t have the time to...

Jul 2023
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CEO/President

Relationship

When I first began with Kareo Telehealth, it was not working well, and when I reached out for...

Jul 2023
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CEO/President

Operations

The initial training was great. tebra did a really good job.

Jul 2023
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CEO/President

Loyalty

There is always room for improvement, but I am very satisfied with the product. And my overall...

Jul 2023
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CEO/President

Operations, Product

The ease of use is probably one of the best things about the product. Kareo Telehealth is so easy...

Jul 2023
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CEO/President

Product

It would be nice if we didn't have to go into the general settings every time to use some of the...

Jul 2023
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