Kareo Telehealth Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
There are some simple fixes that I have requested several times that have not been changed. For...
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Product
When I take care of pediatric patients, if I have a family with more than one child, the parent...
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Loyalty
The product meets most of my needs, and that is why I don't want to change it. The product is very...
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Product
The only time I saw some changes where the system wasn't working optimally was when the vendor...
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Culture, Relationship
I filled out one of tebra's customer service requests weeks ago, and I still haven't gotten a...
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Product, Value
We have issues with the fact that even if I set my phone to no interruptions, it will still...
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Product
We like Kareo Telehealth because we are remote at times. It is nice to be able to access things online....
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Operations, Product
When we first start patients on the system, they don't always know that they need to knock. That was...
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Relationship
tebra is proactive. It seems like there are always little notices about things that the vendor is...
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Relationship
We haven't had connections to real people at tebra in a long time. In the past, people would...
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Operations, Value
I would tell a friend about the system's cost value because a lot of programs are pretty expensive....
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Product, Value
When the system doesn't work, that has a huge impact on patients. It can be really challenging to...
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Relationship
The vendor went through a merger, so they have been doing some technical changes. This has been a...
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Loyalty, Product
I would like everything in the system to be integrated so that we could just use one system. I see...
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Operations
The vendor's training is good. We can look up anything in the system at the drop of a hat.
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Relationship
When the system has outages, we are often supposed to respond to the vendor first to let them know...
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Value
The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...
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Loyalty
We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...
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Relationship
tebra would not respond to any request for support. We would put in a support ticket, and it would...
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Product
There were many things with Kareo Telehealth that were problematic and compounded the situation. One...
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Product
With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...
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Product
Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...
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Product
The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...
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Product
Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...
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Product
tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...
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Loyalty, Product
Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...
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Relationship, Product
I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...
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Operations, Product
We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...
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Relationship, Product
I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...
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Product
From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...
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Operations
I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...
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Product
I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...
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Product, Value
I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...
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Product
Kareo Telehealth has been a huge thing because some patients can’t afford or don’t have the time to...
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Relationship
When I first began with Kareo Telehealth, it was not working well, and when I reached out for...
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Operations
The initial training was great. tebra did a really good job.
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Loyalty
There is always room for improvement, but I am very satisfied with the product. And my overall...
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Operations, Product
The ease of use is probably one of the best things about the product. Kareo Telehealth is so easy...
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Product
It would be nice if we didn't have to go into the general settings every time to use some of the...
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Operations
Once we have learned how to use Kareo Telehealth, it is good. Learning how the system works is rough...
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Relationship
The vendor always contacts us and lets us know whether there are issues going on, technical or otherwise....
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Product
We have only used the system for multiparty scenarios a handful of times because it is difficult to...
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Product
There is fairly consistent downtime with the system. There are consistent stability and latency...
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Product
Something we like about the system is how the links are automatically sent to the patients. They...
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Product
During the COVID-19 pandemic when we were all having to work from home, the Kareo Telehealth...
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Operations
Our initial training with the previous vendor was really rough. Now, the training is all online, and...
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Culture, Relationship
I am slightly unsatisfied but not completely unsatisfied because the vendor has made some changes...
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Culture, Relationship, Operations
Things have gotten better with Kareo Telehealth because I am better at using it, but that is because...
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Operations
The vendor did a pretty good job of trying to train me on things. But we were trained on it, and...
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Operations
Tebra sends me lots of emails about the training that they offer, but a lot of the training isn't...
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Product
The vendor should make the product a bit clearer because as it is now, it is a little more...
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Operations, Product
Kareo recently switched over to Tebra, but the transition seemed to go pretty well. The change...
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Product
Tebra does really well at keeping technology up-to-date. One little quirky thing right now that...
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Culture, Value
Kareo does not nickel-and-dime for every little thing. It is very clear what we are being charged...
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Product
Kareo Telehealth’s ability to handle multiparty scenarios has gone reasonably well. We are able to...
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Relationship
We often have problems where we have to use the telephone to get sound with Kareo Telehealth because...
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