Kareo Telehealth Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship
Kareo Telehealth is not reliable, and there is always some issue that requires tech support. When we...
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Product
I am very satisfied with Kareo Telehealth. It currently is meeting all our needs.
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Product
If I were to measure a year from now, with AI, I would say Kareo could really improve. I love the...
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Product
There is always room for improvement when it comes to Kareo Telehealth. Sometimes it bothers me that...
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Loyalty, Operations, Product, Value
Kareo Telehealth works half the time, and half the time it doesn't. We try to use telehealth through...
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Relationship
I don't know that we have been alerted about any potential problems or had any problems. I am sure...
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Product, Value
We see a lot of patients who cannot leave their homes, so having the ability to access telehealth is...
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Product
When Kareo Telehealth connects, it works great, but if patients can't figure it out, it doesn't. It...
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Operations, Product
Making Kareo Telehealth easier for the patients to connect to would be something for tebra to look...
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Operations
The implementation of Kareo Telehealth was mediocre; it wasn't excellent. We had to figure it out on...
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Relationship, Operations
The vendor's response times are generally quick and helpful. tebra offers different ways to build...
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Product
tebra could improve things for providers, like the ability to email clients together and have the...
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Product
There are some simple fixes that I have requested several times that have not been changed. For...
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Product
When I take care of pediatric patients, if I have a family with more than one child, the parent...
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Loyalty
The product meets most of my needs, and that is why I don't want to change it. The product is very...
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Product
The only time I saw some changes where the system wasn't working optimally was when the vendor...
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Culture, Relationship
I filled out one of tebra's customer service requests weeks ago, and I still haven't gotten a...
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Product, Value
We have issues with the fact that even if I set my phone to no interruptions, it will still...
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Product
We like Kareo Telehealth because we are remote at times. It is nice to be able to access things online....
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Operations, Product
When we first start patients on the system, they don't always know that they need to knock. That was...
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Relationship
tebra is proactive. It seems like there are always little notices about things that the vendor is...
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Relationship
We haven't had connections to real people at tebra in a long time. In the past, people would...
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Operations, Value
I would tell a friend about the system's cost value because a lot of programs are pretty expensive....
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Product, Value
When the system doesn't work, that has a huge impact on patients. It can be really challenging to...
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Relationship
The vendor went through a merger, so they have been doing some technical changes. This has been a...
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Loyalty, Product
I would like everything in the system to be integrated so that we could just use one system. I see...
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Operations
The vendor's training is good. We can look up anything in the system at the drop of a hat.
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Relationship
When the system has outages, we are often supposed to respond to the vendor first to let them know...
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Value
The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...
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Loyalty
We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...
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Relationship
tebra would not respond to any request for support. We would put in a support ticket, and it would...
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Product
There were many things with Kareo Telehealth that were problematic and compounded the situation. One...
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Product
With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...
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Product
Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...
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Product
The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...
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Product
Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...
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Product
tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...
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Loyalty, Product
Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...
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Relationship, Product
I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...
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Operations, Product
We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...
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Relationship, Product
I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...
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Product
From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...
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Operations
I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...
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Product
I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...
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Product, Value
I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...
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