Kareo Telehealth Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

Value

The vendor does avoid charging for every little thing. I did get a specific rate as long as I didn't...

Oct 2023
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Physician

Loyalty

We went with another vendor because Kareo was that bad. A few months ago, Kareo was bought by a...

Oct 2023
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Physician

Relationship

tebra would not respond to any request for support. We would put in a support ticket, and it would...

Oct 2023
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Physician

Product

There were many things with Kareo Telehealth that were problematic and compounded the situation. One...

Oct 2023
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Physician

Product

With Kareo Telehealth, children could not have separate accounts from their parents. In our state,...

Oct 2023
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Physician

Product

Kareo Telehealth had a problem with the duplication of client accounts. Whenever a client or a...

Oct 2023
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Physician

Product

The billing was terrible. I had been with the vendor for a while, but I couldn’t even set up some of...

Oct 2023
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Physician

Product

Kareo Telehealth had some issues of its own. It seemed to require a higher bandwidth to be able to...

Oct 2023
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Physician

Product

tebra’s telehealth is good; clients can simply jump in. There was a time when another client could...

Aug 2023
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Physician

Loyalty, Product

Kareo Telehealth has had trouble with connectivity and lagging issues since Kareo became tebra. When...

Aug 2023
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Physician

Relationship, Product

I can get Kareo Telehealth to work about 50% of the time with my clients. I can get it to work on my...

Jul 2023
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Physician

Operations, Product

We would like to see something, such as easy-to-follow setup instructions, for Kareo Telehealth that...

Jul 2023
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Physician

Relationship, Product

I haven't seen anything change in Kareo Telehealth. I am still dealing with the same issues, and I...

Jul 2023
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CEO/President

Product

From what I can see, the portal only serves a couple of purposes. Clients can send emails back and...

Jul 2023
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CEO/President

Operations

I explained to my trainer that I was a hands-on learner. We had to rush at the end of training, and...

Jul 2023
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CEO/President

Product

I like Kareo Telehealth because it is there. It is easy to navigate through the dashboard with the...

Jul 2023
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Physician

Product, Value

I am trying to get out of insurance billing, so I would like to go with a product that is cheaper. I...

Jul 2023
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CEO/President

Product

Kareo Telehealth has been a huge thing because some patients can’t afford or don’t have the time to...

Jul 2023
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CEO/President

Relationship

When I first began with Kareo Telehealth, it was not working well, and when I reached out for...

Jul 2023
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CEO/President

Operations

The initial training was great. tebra did a really good job.

Jul 2023
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CEO/President

Loyalty

There is always room for improvement, but I am very satisfied with the product. And my overall...

Jul 2023
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CEO/President

Operations, Product

The ease of use is probably one of the best things about the product. Kareo Telehealth is so easy...

Jul 2023
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CEO/President

Product

It would be nice if we didn't have to go into the general settings every time to use some of the...

Jul 2023
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Manager

Operations

Once we have learned how to use Kareo Telehealth, it is good. Learning how the system works is rough...

Jul 2023
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Manager

Relationship

The vendor always contacts us and lets us know whether there are issues going on, technical or otherwise....

Jul 2023
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VP/Other Executive

Product

We have only used the system for multiparty scenarios a handful of times because it is difficult to...

Jun 2023
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VP/Other Executive

Product

There is fairly consistent downtime with the system. There are consistent stability and latency...

Jun 2023
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VP/Other Executive

Product

Something we like about the system is how the links are automatically sent to the patients. They...

Jun 2023
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CEO/President

Product

During the COVID-19 pandemic when we were all having to work from home, the Kareo Telehealth...

Jun 2023
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CEO/President

Operations

Our initial training with the previous vendor was really rough. Now, the training is all online, and...

Jun 2023
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CEO/President

Culture, Relationship

I am slightly unsatisfied but not completely unsatisfied because the vendor has made some changes...

Jun 2023
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CEO/President

Culture, Relationship, Operations

Things have gotten better with Kareo Telehealth because I am better at using it, but that is because...

Jun 2023
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CEO/President

Operations

The vendor did a pretty good job of trying to train me on things. But we were trained on it, and...

Jun 2023
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CEO/President

Operations

Tebra sends me lots of emails about the training that they offer, but a lot of the training isn't...

Jun 2023
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CEO/President

Product

The vendor should make the product a bit clearer because as it is now, it is a little more...

Jun 2023
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CEO/President

Operations, Product

Kareo recently switched over to Tebra, but the transition seemed to go pretty well. The change...

Jun 2023
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CEO/President

Product

Tebra does really well at keeping technology up-to-date. One little quirky thing right now that...

Jun 2023
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CEO/President

Culture, Value

Kareo does not nickel-and-dime for every little thing. It is very clear what we are being charged...

May 2023
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CEO/President

Product

Kareo Telehealth’s ability to handle multiparty scenarios has gone reasonably well. We are able to...

May 2023
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CEO/President

Relationship

We often have problems where we have to use the telephone to get sound with Kareo Telehealth because...

May 2023
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CEO/President

Relationship

The customer support team answers quickly, within one business day.

Apr 2023
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CEO/President

Relationship, Operations

In the very beginning, Kareo was very attentive to me. I haven't needed them since.

Apr 2023
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Director

Loyalty, Operations, Product

We wouldn’t buy Kareo Telehealth again. We would choose another product instead. That product is...

Mar 2023
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Director

Loyalty, Product

Kareo Telehealth’s only pro is its potential for good patient engagement with PatientPop's product....

Mar 2023
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Director

Relationship, Product

When the vendor upgrades Kareo Telehealth, there aren’t very many major changes, and some changes...

Mar 2023
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Director

Operations

The training for Kareo Telehealth isn’t very hands on. Kareo has an education program where people...

Mar 2023
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CEO/President

Product

Kareo Telehealth doesn't provide a lot of the screening scales that I use, so I have to upload those...

Feb 2023
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CEO/President

Product, Value

Kareo's system does its own reminders to inform patients that they have an appointment coming up,...

Feb 2023
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CEO/President

Operations

There is no training after the initial training. We get our one training, and that is it.

Feb 2023
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CEO/President

Product

The product is not like Zoom. Sometimes, when I am talking to a patient, there might be a Wi-Fi...

Feb 2023
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CEO/President

Operations, Product

I have had a really hard time utilizing labs, interfacing the product with lab systems, and having...

Feb 2023
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CEO/President

Product

Overall, on a day-to-day basis, Kareo Telehealth works well, serves its purpose, and allows me to...

Feb 2023
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VP/Other Executive

Loyalty, Relationship

Kareo has very good technical support. That is one of their strong points, and it is the reason that...

Feb 2023
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CEO/President

Relationship

The way that Kareo runs their business is problematic. We have issues that should have been fixed...

Jan 2023
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CEO/President

Relationship, Product

When there is an outage, we don't figure it out until we try to use the system. Kareo doesn’t alert...

Jan 2023
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CEO/President

Loyalty

The most compelling reasons for selecting Kareo Telehealth were that it is web based, really easy to...

Jan 2023
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CEO/President

Value

Kareo charges for telehealth and for the platform itself, but there are not a bunch of different...

Jan 2023
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Physician

Product

Kareo's telehealth system is pretty simple. Patients are able to use a link to access it, and they...

Jan 2023
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Physician

Relationship

I don't have a lot of interactions with Kareo. I typically have to call for everything, and my...

Jan 2023
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Physician

Product

When I have patients who need to change their appointment types or who are scheduled for an...

Jan 2023
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Physician

Product

The system is embedded in our EMR, and it is easy enough to use that we can switch to it from our...

Jan 2023
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Physician

Product, Value

I have trouble with the vendor's receipts. Those receipts don't have dates on them, and certain...

Jan 2023
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Physician

Loyalty, Value

The product is unreliable about 70% of the time when we need it to actually work. The product goes...

Jan 2023
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CEO/President

Product

Kareo Telehealth gives patients a lot of flexibility. And when a provider is out sick or comes down...

Jan 2023
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CEO/President

Operations

The biggest challenge we faced during the implementation of Kareo Telehealth was making things clear...

Jan 2023
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CEO/President

Relationship, Product

Kareo Telehealth is reliable, and there have been only a few glitches.

Jan 2023
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Nurse

Operations, Product

I wish that Kareo would add more psychological tests that could be scored and become part of the...

Jan 2023
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(0)
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Nurse

Operations, Product

Kareo Telehealth requires a really big learning curve at first, and I am still learning things like...

Jan 2023
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Nurse

Operations

The training about how to notify my patient of upcoming appointments was not great. I didn't know...

Jan 2023
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Nurse

Operations, Product

Kareo Telehealth is pretty easy to use. I would do more training on the other buttons that I don’t...

Jan 2023
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Nurse

Relationship

Sometimes Kareo helps out great, and other times, I feel like I get blown off. Kareo is not...

Jan 2023
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CEO/President

Relationship

Every once in a while, we run into a bug that Kareo doesn't let people know about, but that doesn't...

Jan 2023
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Physician

Loyalty, Relationship

Kareo used to have phone support, but they are sunsetting that soon. We were never able to get...

Jan 2023
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Physician

Product

Kareo has an integrated ePrescribing tool, so I can prescribe medications inside the note, and that...

Jan 2023
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Physician

Product

Kareo Telehealth itself is fine; it is a typical telehealth platform. All telehealth solutions are...

Jan 2023
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Physician

Product

A dilemma we are having with the EMR portion of Kareo Telehealth is the eSignatures are supposed to...

Jan 2023
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Physician

Relationship

It takes a long time to set up billing with Kareo, and I am still getting paper EOBs because the...

Jan 2023
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Physician

Product

Kareo's system goes down more frequently than other solutions I have heard about, but it goes down...

Jan 2023
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CEO/President

Value

Kareo Telehealth was included in a package we got from Kareo, and we appreciate the product and find...

Jan 2023
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Analyst/Coordinator

Relationship

Over the years, things have gone downhill. For the first few years we had the product, the vendor...

Jan 2023
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Analyst/Coordinator

Operations

The vendor has Kareo University for their training. They have webinars on how to use their functions....

Jan 2023
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Analyst/Coordinator

Product

We had an issue where the patients were not receiving the telehealth link for the visit. I don't...

Jan 2023
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