Tegria Partial IT Outsourcing
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Ryan Oliver
Research Director
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User Commentary

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Director

The firm has been great at listening to our needs and being flexible. When we went live with them,...

Apr 2022
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Director

Our previous firm was awful and extremely expensive. That firm staffed our clinical help desk with...

Apr 2022
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Director

We have negotiated rates with the firm. They have been really great about working with us in terms...

Apr 2022
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Director

We are adding to our outsourcing services, so of course, we will work with Bluetree Network again.

Apr 2022
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Director

The firm is starting to collect patterns and identify strategic areas. They are starting to provide...

Apr 2022
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Manager

Tegria goes above and beyond in taking care of things. They are always available for any questions I...

Apr 2022
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Manager

Tegria reaches out to me before I know there is a problem.

Apr 2022
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Manager

I would like to have a scheduled quarterly call with Tegria.

Apr 2022
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Director

Since Tegria got up to speed and got themselves adjusted, things have been good, and they have been...

Mar 2022
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Director

We get pretty high-up involvement from the firm. The higher-ups have all been empowered to make...

Mar 2022
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Director

The firm is going through a bit of change and turnover as they go from Bluetree Network to Tegria....

Mar 2022
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Director

We definitely get good service out of Tegria. The work that they have taken away from us has really...

Mar 2022
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Director

If someone is on hold with Tegria and has been waiting for a couple of minutes, there is an option...

Mar 2022
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Manager

Tegria uses our systems that we grant them access to, and I would also laud Tegria for their strong...

Mar 2022
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Manager

Tegria is definitely receptive to new lines of work, and they grow with us as we grow. Tegria has...

Mar 2022
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Manager

Tegria has a good training foundation that they send their staff through. Tegria doesn't just drop...

Mar 2022
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Manager

I don't think we have run into any issues with the management at Tegria. It is never the case that...

Mar 2022
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Manager

There is some room for improvement with driving tangible outcomes. That has to do with the scale and...

Mar 2022
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Director

Bluetree Network has worked great. My interactions with the firm have probably been the easiest that...

Oct 2021
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Manager

I can always reach out to Engage, and I have an engineer available to me no matter what time it is....

Aug 2021
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Manager

When we work on upgrades, there isn’t anything that Engage doesn't do properly. We frequently need...

Aug 2021
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Manager

If there was one thing that I would like Engage to do, it would probably be to schedule either a...

Aug 2021
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VP/Other Executive

Cumberland was asked to ramp up as COVID-19 initiatives started to come into play. Every time we...

Jul 2021
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VP/Other Executive

Cumberland supports the frontline users of all things related to our EMR system. When it comes to...

Jul 2021
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VP/Other Executive

We already had a familiarity with Cumberland’s services and their capabilities, so it made sense to...

Jul 2021
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VP/Other Executive

Because of the influx and turnover, the quality of Cumberland’s staff is not perfect. But their...

Jul 2021
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VP/Other Executive

The people that started the company were much more engaged from a customer engagement standpoint...

Jul 2021
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VP/Other Executive

I am a little concerned about the transition of the firm on a high level. Things are now more about...

Jul 2021
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VP/Other Executive

The firm has worked hand in hand with us, so we use our service management system with incident...

Jul 2021
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VP/Other Executive

Navin Haffty could improve their price. They are more expensive than others out there.

Jul 2021
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VP/Other Executive

Navin Haffty has a very good all-encompassing team for support and new projects. Navin Haffty is...

Jul 2021
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VP/Other Executive

I am seeing the competency of Bluetree Network's consultants. Perhaps we were lucky. We have been...

Jul 2021
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VP/Other Executive

We have more of a partnership with Bluetree Network. I feel like other third parties are just a warm...

Jul 2021
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VP/Other Executive

Every single time I talk to Bluetree Network, I know that they are looking for ways to expand their...

Jul 2021
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VP/Other Executive

Bluetree Network did an excellent job, and we were very happy with the results. That is why we...

Jul 2021
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Director

Cumberland offered us consulting rates that were far cheaper than what we would have gotten from...

Jul 2021
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Director

We get bits of strategic help from Cumberland sporadically, and the strategic help is valuable. It...

Jul 2021
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Director

The tier-two support has been good, but we are bringing the tier-one support back in-house because...

Jul 2021
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Director

We would probably buy these services again but under a different contractual agreement. We want our...

Jul 2021
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Director

I don’t feel like Cumberland nickel-and-dimes us. In the past, certain things were just not part of...

Jul 2021
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Director

If there were a little break, Cumberland would work on it. However, if Cumberland gets an issue that...

Jul 2021
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Director

Honestly, a huge reason we signed was due to the executive we spoke to. We were impressed by their...

Jul 2021
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Analyst/Coordinator

Things are going well with Cumberland. We have expanded our services, so we are in a bit of a...

Jul 2021
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Analyst/Coordinator

There are some standouts in Cumberland’s people, but if we group them all together, they are...

Jul 2021
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Analyst/Coordinator

Cumberland has had a lot of turnover. It is like any other industry that supports customers, but...

Jul 2021
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VP/Other Executive

Bluetree Network reached out to me to try to gain our community's interest. I was familiar with them...

Jun 2021
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VP/Other Executive

Bluetree Network gave us strong analysts. We enjoyed working with them. They were very...

Jun 2021
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VP/Other Executive

One person did a really good job of providing detailed information and documentation that helped us...

Jun 2021
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VP/Other Executive

Bluetree Network did a tremendous job, and I can't recall one issue. Nothing was ever brought to my...

Jun 2021
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VP/Other Executive

Executives meet with us every month to check in and do a very thorough job of making sure that the...

Jun 2021
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Manager

Based on customer surveys, the end-user experience with the help desk services is very good. The...

Jun 2021
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Manager

We have a pretty good arrangement with the firm in regard to how we are charged. Our cost is below...

Jun 2021
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Manager

Over the course of the contract, Cumberland did exceed expectations, although they did have a bit of...

Jun 2021
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Director

Bluetree Network definitely charges for everything. I want to pay them for the service they give,...

Jun 2021
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Director

Bluetree Network has been a really good partner. That is evidenced by our history together. They are...

Jun 2021
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VP/Other Executive

We want to make sure that the tickets are resolved in a timely fashion and that our end users needs...

May 2021
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VP/Other Executive

We transitioned to Bluetree Network because they had a better financial pitch in getting more global...

May 2021
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VP/Other Executive

The big thing that I have not seen is changing how we operate. Managed services are designed to...

May 2021
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VP/Other Executive

When our last vendor had somebody go out on vacation, they had prepared, backfilled people who were...

May 2021
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VP/Other Executive

Bluetree Network has been flexible, and they are performing well. The original reason we decided to...

May 2021
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VP/Other Executive

We went with Bluetree Network because we couldn’t find another good group out there. We never wanted...

May 2021
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