Tegria Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Manager

Tools and Methodology

Tegria is making improvements and adjustments all the time. They are trying to keep their metrics up...

Sep 2022
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CIO

Relationship

There is nothing that differentiates Tegria from anybody else. They are not doing anything cutting...

Sep 2022
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CIO

Relationship

When I was working with the firm when it was owned by Engage, I had an all-encompassing agreement,...

Sep 2022
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CIO

People and Knowledge

My team did not have enough knowledge, and I needed to augment my staff. Tegria’s staff is the best...

Sep 2022
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Manager

People and Knowledge

Tegria has not exceeded our expectations overall. The group at large is very good and meets or...

Sep 2022
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Manager

Other Observations

As a firm, strategic ability is something that Tegria is capable of. I just don’t think that we are...

Sep 2022
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Manager

ROI and Cost

Tegria adds good value. The contract that we have with them is a little odd because there are...

Sep 2022
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Manager

Project Results

We were drowning when we started working with Tegria. They were the light at the end of the tunnel....

Aug 2022
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CIO

People and Knowledge

We have a regular support agreement meeting with Tegria. The resources that the firm provides are...

Aug 2022
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CIO

People and Knowledge

Tegria goes far beyond what any other firm can provide; Tegria knows their platform very well. They...

Aug 2022
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VP/Other Executive

Project Results

Tegria helped us as part of our transition team, and they were vital in standing up our EMR in a...

Aug 2022
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VP/Other Executive

Tools and Methodology

There have been a few times when I would have liked for Tegria to present us with some best...

Aug 2022
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VP/Other Executive

ROI and Cost

For the most part, Tegria’s day-to-day people are more than competent in terms of taking care of our...

Aug 2022
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VP/Other Executive

Project Results

With the things that we have outlined and have had to get done, Tegria’s people have been very...

Aug 2022
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Manager

People and Knowledge

Tegria is a good company. Some firms out there have the worst client-facing people. Tegria is very...

Jul 2022
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Manager

Lessons Learned

Compared to what others charge, I would recommend Tegria. Our experiences with the firm's services...

Jul 2022
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Manager

Relationship

Tegria could have done better with their turnaround time on some of the things that we requested....

Jul 2022
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Manager

Relationship

We didn’t get where we are because we let vendors just do whatever they want to do. We are a tough...

Jul 2022
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Manager

Relationship

We have seen a lot of turnover in the firm’s staff because of the transition from Bluetree to...

Jul 2022
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VP/Other Executive

Project Results

Tegria brings their expertise in this space to the table. We gave them a portion of our low-level...

Jun 2022
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VP/Other Executive

Tools and Methodology

I would like the firm to be more proactive in making recommendations on how to improve services and...

Jun 2022
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Director

Relationship

The firm has been great at listening to our needs and being flexible. When we went live with them,...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

Our previous firm was awful and extremely expensive. That firm staffed our clinical help desk with...

Apr 2022
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Director

ROI and Cost

We have negotiated rates with the firm. They have been really great about working with us in terms...

Apr 2022
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Director

Future Outlook

We are adding to our outsourcing services, so of course, we will work with Bluetree Network again.

Apr 2022
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Director

Project Results

The firm is starting to collect patterns and identify strategic areas. They are starting to provide...

Apr 2022
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Manager

Project Results

Tegria goes above and beyond in taking care of things. They are always available for any questions I...

Apr 2022
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Manager

People and Knowledge

Tegria reaches out to me before I know there is a problem.

Apr 2022
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Manager

Other Observations

I would like to have a scheduled quarterly call with Tegria.

Apr 2022
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Director

Tools and Methodology

Tegria uses our systems that we grant them access to, and I would also laud Tegria for their strong...

Mar 2022
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Director

Relationship

Tegria is definitely receptive to new lines of work, and they grow with us as we grow. Tegria has...

Mar 2022
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Director

Project Results

Since Tegria got up to speed and got themselves adjusted, things have been good, and they have been...

Mar 2022
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Director

People and Knowledge

We get pretty high-up involvement from the firm. The higher-ups have all been empowered to make...

Mar 2022
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Director

Relationship

I don't think we have run into any issues with the management at Tegria. It is never the case that...

Mar 2022
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Director

People and Knowledge

The firm is going through a bit of change and turnover as they go from Bluetree Network to Tegria....

Mar 2022
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Director

Relationship

There is some room for improvement with driving tangible outcomes. That has to do with the scale and...

Mar 2022
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Director

People and Knowledge

If someone is on hold with Tegria and has been waiting for a couple of minutes, there is an option...

Mar 2022
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Director

Project Results

We definitely get good service out of Tegria. The work that they have taken away from us has really...

Mar 2022
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Director

Tools and Methodology

Tegria has a good training foundation that they send their staff through. Tegria doesn't just drop...

Mar 2022
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Director

Relationship

Bluetree Network has worked great. My interactions with the firm have probably been the easiest that...

Oct 2021
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