NDoc (Hospice)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Nurse

The ease of use is there in the system for clinicians, but there is a little redundancy. I would...

Dec 2021
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Nurse

When the vendor said they were rolling out a solution for hospice, I was thrilled. I thought it was...

Dec 2021
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Nurse

Having both the home health and hospice sides integrated into the software is clunky. NDoc was...

Nov 2021
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Nurse

Many of the reports and features of NDoc are broken, so we have people and departments that have to...

Nov 2021
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Nurse

There are some things that are awesome about Thornberry. The vendor keeps their commitments for...

Nov 2021
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Nurse

I ask questions about any costs that might be associated whenever we are doing something, and the...

Nov 2021
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Nurse

There isn't much training, and what the vendor does post-training is not applicable to us in every...

Nov 2021
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Nurse

Thornberry really works hard. They are committed to supporting us, and they are responsive with the...

Nov 2021
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Nurse

We have to use the remote desktop to use the system. Throughout all of the years, our end users have...

Nov 2021
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Nurse

The vendor is trying to make the system browser agnostic, so they pushed something out to make it...

Nov 2021
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Nurse

I wish we could customize the solution for what we need and even take it to the next level. I wish...

Nov 2021
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Nurse

The vendor's executives are awesome. They are always available. I can call them at two o'clock in...

Nov 2021
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Nurse

I often find myself asking the vendor for clarity when they send out a communication. They have...

Nov 2021
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Director

Thornberry has options with the costs, and I know about the options. If the decision were up to me,...

Oct 2021
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Director

I do like the vendor's hands-on management and the ease of getting help when I need it. That said,...

Oct 2021
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Analyst/Coordinator

When we were choosing a new system, we liked the fact that NDoc had a palliative care piece. Our...

Aug 2021
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Analyst/Coordinator

We set up an interface between Thornberry and our clinical communications solution.

Aug 2021
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Analyst/Coordinator

We are very happy with the responsiveness that we have seen from Thornberry's support team. Our...

Aug 2021
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Analyst/Coordinator

The system isn't what we were hoping that it would be. Our providers are finding a lot of things...

Aug 2021
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Analyst/Coordinator

NDoc's intake process is definitely more efficient than our previous product's process. That was a...

Aug 2021
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Analyst/Coordinator

Our billing department isn't at all impressed with NDoc's billing module. That module is extremely...

Aug 2021
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Analyst/Coordinator

We haven't seen any of the upgrades that Thornberry has told us are coming. If Thornberry delivers...

Aug 2021
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Manager

Thornberry’s support is very responsive.

Jun 2021
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Manager

Thornberry constantly gives us upgrades. We are hosted, so anytime our host site makes an upgrade,...

Apr 2021
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Manager

NDoc is not part of our long-term plans. Every one of my clinical managers has asked me to...

Apr 2021
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Manager

Thornberry has a timeline, but we have to manually enter everything. The only table that we can...

Apr 2021
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Manager

Thornberry's training was poor. They had a great trainer at one point who we did some training with,...

Apr 2021
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Manager

NDoc has syncing issues. Our staff members aren't able to see each other out in the field unless...

Apr 2021
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Manager

The solution's integration and interoperability are okay, but their costs are outrageous, and the...

Apr 2021
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Manager

There isn't anyone at Thornberry who is available for support. We are in a different time zone than...

Apr 2021
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Manager

Thornberry doesn't drive outcomes for us. It took over a year for them to resolve a plan-of-care...

Apr 2021
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Manager

When we first started using NDoc, I recommended it to two or three other organizations. Now, I feel...

Apr 2021
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Manager

The system is fairly user friendly. I would like a little more ability to customize to our own...

Apr 2021
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Manager

We have been with the company for so long that we have gotten used to very timely responses and...

Apr 2021
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Manager

When we approach the vendor with the outcome we are trying to reach and what we are trying to do,...

Apr 2021
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Analyst/Coordinator

The hospice solution is a great system. The charting is easy and well thought out. The functionality...

Mar 2021
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Analyst/Coordinator

I like how well Thornberry communicates with us. We have bimonthly meetings with them to discuss any...

Mar 2021
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Analyst/Coordinator

My main complaint is the hospice system does not integrate with our financial piece. I hear...

Mar 2021
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