Cybersecurity Is Critical in Today's Environment
NDoc (Hospice)
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Analyst/Coordinator
When we were choosing a new system, we liked the fact that NDoc had a palliative care piece. Our...
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Analyst/Coordinator
We set up an interface between Thornberry and our clinical communications solution.
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Analyst/Coordinator
We are very happy with the responsiveness that we have seen from Thornberry's support team. Our...
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Analyst/Coordinator
The system isn't what we were hoping that it would be. Our providers are finding a lot of things...
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Analyst/Coordinator
NDoc's intake process is definitely more efficient than our previous product's process. That was a...
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Analyst/Coordinator
Our billing department isn't at all impressed with NDoc's billing module. That module is extremely...
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Analyst/Coordinator
We haven't seen any of the upgrades that Thornberry has told us are coming. If Thornberry delivers...
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Manager
Thornberry’s support is very responsive.
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Manager
Thornberry constantly gives us upgrades. We are hosted, so anytime our host site makes an upgrade,...
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Manager
NDoc is not part of our long-term plans. Every one of my clinical managers has asked me to...
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Manager
Thornberry has a timeline, but we have to manually enter everything. The only table that we can...
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Manager
Thornberry's training was poor. They had a great trainer at one point who we did some training with,...
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Manager
NDoc has syncing issues. Our staff members aren't able to see each other out in the field unless...
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Manager
The solution's integration and interoperability are okay, but their costs are outrageous, and the...
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Manager
There isn't anyone at Thornberry who is available for support. We are in a different time zone than...
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Manager
Thornberry doesn't drive outcomes for us. It took over a year for them to resolve a plan-of-care...
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Manager
When we first started using NDoc, I recommended it to two or three other organizations. Now, I feel...
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Manager
The system is fairly user friendly. I would like a little more ability to customize to our own...
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Manager
We have been with the company for so long that we have gotten used to very timely responses and...
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Manager
When we approach the vendor with the outcome we are trying to reach and what we are trying to do,...
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Analyst/Coordinator
The hospice solution is a great system. The charting is easy and well thought out. The functionality...
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Analyst/Coordinator
I like how well Thornberry communicates with us. We have bimonthly meetings with them to discuss any...
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Analyst/Coordinator
My main complaint is the hospice system does not integrate with our financial piece. I hear...
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Nurse
We are hosted, so we are always current on NDoc. Specific things I like about Thornberry are that...
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Nurse
It is tough to say whether I would buy NDoc again. I have seen Thornberry support and process things...
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Nurse
Sometimes the turnaround time to get things addressed takes a long time. I think that is because...
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Nurse
One thing that disappoints us about NDoc is the reporting. The data is not always visibly appealing....
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Nurse
There have been some issues with Thornberry’s charges. We have had to pay to get our test server...
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Analyst/Coordinator
I hope that our satisfaction will be very high in a year. With the things we have in the works, I...
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Analyst/Coordinator
NDoc has quite a bit of a learning curve for the clinicians, especially if they have never used the...
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