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NDoc (Hospice)
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KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Analyst/Coordinator

When we were choosing a new system, we liked the fact that NDoc had a palliative care piece. Our...

Aug 2021
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Analyst/Coordinator

We set up an interface between Thornberry and our clinical communications solution.

Aug 2021
||
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Analyst/Coordinator

We are very happy with the responsiveness that we have seen from Thornberry's support team. Our...

Aug 2021
||
(0)
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Analyst/Coordinator

The system isn't what we were hoping that it would be. Our providers are finding a lot of things...

Aug 2021
||
(0)
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Analyst/Coordinator

NDoc's intake process is definitely more efficient than our previous product's process. That was a...

Aug 2021
||
(0)
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Analyst/Coordinator

Our billing department isn't at all impressed with NDoc's billing module. That module is extremely...

Aug 2021
||
(0)
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Analyst/Coordinator

We haven't seen any of the upgrades that Thornberry has told us are coming. If Thornberry delivers...

Aug 2021
||
(0)
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Manager

Thornberry’s support is very responsive.

Jun 2021
||
(0)
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Manager

Thornberry constantly gives us upgrades. We are hosted, so anytime our host site makes an upgrade,...

Apr 2021
||
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Manager

NDoc is not part of our long-term plans. Every one of my clinical managers has asked me to...

Apr 2021
||
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Manager

Thornberry has a timeline, but we have to manually enter everything. The only table that we can...

Apr 2021
||
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Manager

Thornberry's training was poor. They had a great trainer at one point who we did some training with,...

Apr 2021
||
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Manager

NDoc has syncing issues. Our staff members aren't able to see each other out in the field unless...

Apr 2021
||
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Manager

The solution's integration and interoperability are okay, but their costs are outrageous, and the...

Apr 2021
||
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Manager

There isn't anyone at Thornberry who is available for support. We are in a different time zone than...

Apr 2021
||
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Manager

Thornberry doesn't drive outcomes for us. It took over a year for them to resolve a plan-of-care...

Apr 2021
||
(0)
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Manager

When we first started using NDoc, I recommended it to two or three other organizations. Now, I feel...

Apr 2021
||
(0)
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Manager

The system is fairly user friendly. I would like a little more ability to customize to our own...

Apr 2021
||
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Manager

We have been with the company for so long that we have gotten used to very timely responses and...

Apr 2021
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Manager

When we approach the vendor with the outcome we are trying to reach and what we are trying to do,...

Apr 2021
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(0)
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Analyst/Coordinator

The hospice solution is a great system. The charting is easy and well thought out. The functionality...

Mar 2021
||
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Analyst/Coordinator

I like how well Thornberry communicates with us. We have bimonthly meetings with them to discuss any...

Mar 2021
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Analyst/Coordinator

My main complaint is the hospice system does not integrate with our financial piece. I hear...

Mar 2021
||
(0)
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Nurse

We are hosted, so we are always current on NDoc. Specific things I like about Thornberry are that...

Jan 2021
||
(0)
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Nurse

It is tough to say whether I would buy NDoc again. I have seen Thornberry support and process things...

Jan 2021
||
(0)
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Nurse

Sometimes the turnaround time to get things addressed takes a long time. I think that is because...

Jan 2021
||
(0)
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Nurse

One thing that disappoints us about NDoc is the reporting. The data is not always visibly appealing....

Jan 2021
||
(0)
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Nurse

There have been some issues with Thornberry’s charges. We have had to pay to get our test server...

Jan 2021
||
(0)
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Analyst/Coordinator

I hope that our satisfaction will be very high in a year. With the things we have in the works, I...

Jan 2021
||
(0)
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Analyst/Coordinator

NDoc has quite a bit of a learning curve for the clinicians, especially if they have never used the...

Jan 2021
||
(0)
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