NDoc (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
The ease of use is there in the system for clinicians, but there is a little redundancy. I would...
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When the vendor said they were rolling out a solution for hospice, I was thrilled. I thought it was...
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Having both the home health and hospice sides integrated into the software is clunky. NDoc was...
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Many of the reports and features of NDoc are broken, so we have people and departments that have to...
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There are some things that are awesome about Thornberry. The vendor keeps their commitments for...
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I ask questions about any costs that might be associated whenever we are doing something, and the...
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There isn't much training, and what the vendor does post-training is not applicable to us in every...
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Thornberry really works hard. They are committed to supporting us, and they are responsive with the...
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We have to use the remote desktop to use the system. Throughout all of the years, our end users have...
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The vendor is trying to make the system browser agnostic, so they pushed something out to make it...
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I wish we could customize the solution for what we need and even take it to the next level. I wish...
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The vendor's executives are awesome. They are always available. I can call them at two o'clock in...
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I often find myself asking the vendor for clarity when they send out a communication. They have...
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Thornberry has options with the costs, and I know about the options. If the decision were up to me,...
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I do like the vendor's hands-on management and the ease of getting help when I need it. That said,...
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When we were choosing a new system, we liked the fact that NDoc had a palliative care piece. Our...
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We set up an interface between Thornberry and our clinical communications solution.
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We are very happy with the responsiveness that we have seen from Thornberry's support team. Our...
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The system isn't what we were hoping that it would be. Our providers are finding a lot of things...
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NDoc's intake process is definitely more efficient than our previous product's process. That was a...
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Our billing department isn't at all impressed with NDoc's billing module. That module is extremely...
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We haven't seen any of the upgrades that Thornberry has told us are coming. If Thornberry delivers...
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Thornberry’s support is very responsive.
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Thornberry constantly gives us upgrades. We are hosted, so anytime our host site makes an upgrade,...
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NDoc is not part of our long-term plans. Every one of my clinical managers has asked me to...
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Thornberry has a timeline, but we have to manually enter everything. The only table that we can...
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Thornberry's training was poor. They had a great trainer at one point who we did some training with,...
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NDoc has syncing issues. Our staff members aren't able to see each other out in the field unless...
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The solution's integration and interoperability are okay, but their costs are outrageous, and the...
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There isn't anyone at Thornberry who is available for support. We are in a different time zone than...
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Thornberry doesn't drive outcomes for us. It took over a year for them to resolve a plan-of-care...
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When we first started using NDoc, I recommended it to two or three other organizations. Now, I feel...
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The system is fairly user friendly. I would like a little more ability to customize to our own...
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We have been with the company for so long that we have gotten used to very timely responses and...
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When we approach the vendor with the outcome we are trying to reach and what we are trying to do,...
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The hospice solution is a great system. The charting is easy and well thought out. The functionality...
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I like how well Thornberry communicates with us. We have bimonthly meetings with them to discuss any...
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My main complaint is the hospice system does not integrate with our financial piece. I hear...
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