TruBridge EHR Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship
I like the TruBridge customer support team. They are very responsive. I can always get somebody on...
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Value
My biggest gripe with TruBridge is that they nickel-and-dime the hell out of us. That is their...
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Loyalty
I would not buy TruBridge EHR again just because of the scattered history, stagnant growth, updates...
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Value
TruBridge likes to charge for everything. They have talked to us about the functionality of some of...
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Operations
TruBridge is heavily reliant on videos and not on on-site, in-person updates. There is not a whole...
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Product
Interoperability has given us problems. We have had issues with CMS' promoting interoperability...
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Loyalty, Product
The newer product is good, but it isn't all new. What is available is okay, but we are very limited...
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Loyalty, Value
TruBridge EHR works, but it is not optimal. It might be optimal for a smaller facility or somebody...
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Product
As an organization, we need very specific things or functionalities for the new rollouts. That gets...
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Culture, Relationship
There is some functionality TruBridge said they could do that they could not, and that was...
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Relationship
TruBridge’s support is not great; they have not been very supportive. They will walk us through some...
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Loyalty, Product
TruBridge EHR is not user-friendly at all. Things that could be a couple of clicks take about 10...
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Loyalty, Product
TruBridge has two different types of reports: ad hoc reports and reports in their old EHR system....
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Relationship, Product
TruBridge EHR has not been user-friendly as far as best practices have been concerned. TruBridge...
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Product
Things are at a standstill with TruBridge. There haven’t been many improvements, even with their...
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Product
I would not buy TruBridge EHR again. There are a lot of steps to many different things. The...
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Relationship
I haven't worked much with TruBridge executives. In fact, we have had a lot of issues with TruBridge...
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Operations
TruBridge's training is really good. They are always available for ongoing training. Even when I...
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Product
TruBridge EHR is user friendly, and a lot of that has to do with the fact that we have control over...
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Value
We don't have to pay for every little thing with TruBridge because we have maintenance fees, but...
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Product
The way that TruBridge does education now can make it hard to find what we are looking for because...
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Loyalty, Operations, Product
TruBridge needs to change their platform. Part of TruBridge EHR is written with COBOL. I don't know...
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Culture, Product
TruBridge EHR integrates with the things the vendor gave us, and it doesn't integrate with anything...
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Relationship
With TruBridge’s support team, we can at least grab a person. We can open a ticket online or call...
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Value
With TruBridge EHR, I would say we are getting what we are paying for, so we can't complain. If...
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Relationship
The support that we get from TruBridge is really good, and the vendor has really worked hard to...
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Product
There is always something breaking in TruBridge EHR, and when it breaks, it breaks down all of our...
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Loyalty, Relationship
We have struggled with TruBridge's involvement a little bit. The vendor has changed their module, so...
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Product
The system's ease of use for end users really depends because the system is all over the place....
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Relationship, Product
TruBridge is bringing out some new things. The only bad part of that is that those new things are...
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Operations, Product
We wouldn't buy TruBridge EHR again because of certain little things. For example, some things are...
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Value
TruBridge EHR is cheaper than some other solutions, so we pay for what we get. However, I would...
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Product
TruBridge EHR is not easy to use. It allows too many variables that lead to risky care for patients....
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Relationship
TruBridge's response time is horrible. If I have an issue, the vendor often says they aren't sure...
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Product
Things are horrible. From a pharmacy standpoint, the program is very unsafe. It is nice when we want...
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Product, Value
When we have to integrate with another company, TruBridge does charge a lot. It seems like a lot to...
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Product
The past year overall has been fine with TruBridge. The system generally doesn't break down or go...
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Product
TruBridge EHR is an adequate system for a little hospital. The system can probably do what that size...
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Loyalty
It is a little hard sometimes to pull data that can be used either internally or that other...
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Operations
It was difficult for us to go between TruBridge and a third-party vendor. It was on us to get...
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Product
We have two separate versions of the program. One is a web-browser version, and the other is client...
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Culture, Product
TruBridge didn't promise us much. The vendor was up front about the fact that the system wasn't a...
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Loyalty, Value
The positives about the product are cost and control from a laboratory perspective, control over lab...
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Relationship, Operations
For the most part, the vendor's service hasn't been good. Some of the vendor's implementation...
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Product
I would like to see a blood bank in the system. The system has almost no inventory control. We have...
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Operations
The person who trained our entire department had just come out of their training, and most of what...
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Product
TruBridge has been rolling out new technology, and their rollouts have been a lot smoother than they...
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Operations
A lot of TruBridge’s training stuff is available through a learning portal that we go through, but...
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Relationship
If I have an issue with TruBridge EHR, I can either pick up the phone and call or open a ticket on...
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Culture
TruBridge has some work to do, but that is more related to contracts than anything else. We have a...
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Product
TruBridge EHR is totally awful. We went backward in time clinically. There is just a lot of trouble...
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Product, Value
All in all, the system is beneficial for patients. It gives them the information they need and a way...
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Relationship
TruBridge has pretty good support. They do whatever they can to meet the needs of all the different...
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Product
There are a few things that would be nice for the system that the vendor is trying to modify. The...
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Culture, Loyalty
As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...
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Operations, Product
The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...
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Relationship
When we submit a ticket to TruBridge's customer support team, they update the status to say they are...
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Loyalty, Relationship, Value
We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...
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Loyalty, Value
One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...
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Product
Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...
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Product
Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...
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Loyalty, Relationship
We will soon have to report on gender preferences and things, and there is a field in the EHR for...
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Loyalty
If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...
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Product
The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...
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Product
Inputting a patient's medical history and social history is not a streamlined part of the visit. We...
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Loyalty, Product
The vendor's most recent upgrades, including their updates to their service when we have a problem...
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Operations
A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...
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Product
The vendor’s updates to move to the web client were great, but the in between when we were on two...
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Product
The health history tab is great; however, we need a better way to integrate this into the...
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Operations, Product
I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...
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Product
Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...
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Product
Some of the registration elements are not easy, especially the emergency contact element. The...
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Operations, Product
I have had a hard time getting the interoperability options to work properly. We had a whole year...
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Product
I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...
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Relationship
When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...
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Operations
In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...
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Product
It requires a lot of clicks for us to get from one place to another in the system. I would like it...
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Product
We have a little trouble every time the vendor does an update because that update always breaks...
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Operations
TruBridge told us that they could customize something for our organization. That was only halfway...
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Relationship, Operations
I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....
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Product
I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...
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Relationship
TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...
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Value
My expectations for Trubridge are that they will charge us for everything. I have become accustomed...
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Operations
Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...
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Value
We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...
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Relationship, Product
TruBridge is awful at supporting our organization’s integration goals because they had an...
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Relationship
TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...
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Culture, Value
CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...
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Relationship
CPSI is really trying to improve their system. They have a new portal called their Dream Factory...
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Product
The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...
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Relationship
CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...
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Product
Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...
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Product
We have problems getting Evident Thrive EHR to operate with our other systems. There are some...
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Value
I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....
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Culture, Relationship, Product
CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...
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Value
CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...
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Relationship, Product
CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...
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