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TruBridge EHR Commentary
Filtered view: (Small - 1-150 Beds)

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CIO

From an IT perspective, a lot of TruBridge EHR is still based on the vendor's core software that...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CNO

We're working hard to get rid of TruBridge EHR. The vendor just got bought out by another company,...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CNO

Onboarding consists of us showing each other TruBridge EHR. TruBridge has problems with the CPSIQ...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CNO

We have an informatics nurse whom we holler at. They open a ticket with TruBridge and has a good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNO

We don't have a problem with TruBridge EHR. We've been using the system forever and ever. TruBridge...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We've been with TruBridge for a long time and have seen the solution both improve and stagnate. As a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

This is something on TruBridge’s road map, but currently, there isn't functionality for outpatient...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Having data in TruBridge EHR to validate staff productivity, justify adding another staff member, or...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One of our organization's main priorities is learning how to follow best practices and use data to...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

We are a part of TruBridge’s client advisory council, and it has been really valuable for us to have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

TruBridge is very quick to respond. We put in tickets, and we almost immediately get a phone call or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

TruBridge does not provide complete training. Even after using the system for a long time, we still...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

TruBridge is not helpful with getting things done. They do not come on-site to assist, and there is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

If we were using the solution for a smaller scope, it might be acceptable. We have experienced many...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

TruBridge charges for many incremental changes. Updates and enhancements often come with additional...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We have trouble here and there with TruBridge EHR. For most users, there is a lot of clicking...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

TruBridge’s support has started to level off now. They're making a lot of changes, and it's...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

TruBridge is providing more organizational training, and they are providing a little bit better road...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

With TruBridge EHR, the big thing is that the value of what we pay for is what we get. The best...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

From the time TruBridge EHR went live until now, it has become a totally different system. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

TruBridge has lagged fiercely behind the EHR market with regard to functionality. The sheer number...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

TruBridge has made some improvements to their online call system, so usually we get sent to an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I know the pandemic put a lot of people behind, but I feel like instead of sticking to their road...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Clinically, if TruBridge could get data entry and retrieval to be more streamlined instead of having...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

TruBridge has a separate learning management system called TruLearn that we can use for training. We...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

From what I understand from the business office and our CFO, they absolutely hate the financial side...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

I would tell others to make sure that, when they are setting TruBridge EHR up, they should have an...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We have been searching for another solution for the last several years. We have been shopping around...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

TruBridge wasn’t transparent during an incident we had. If we put a ticket in on their web client...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Everything was limited with TruBridge EHR. It seemed like we had to do everything ourselves, and...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

TruBridge always just seemed behind the game. We would ask for changes for a long time, and they...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Director

It just seemed like we were nickel-and-dimed for everything with TruBridge. Up front, TruBridge EHR...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

TruBridge didn't have training. And when we reached out to them, they were incredibly unhelpful....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

TruBridge EHR is not the best EHR out there, so I don't know what our plans are. Right now we are...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I feel like TruBridge EHR goes down often. We frequently get emails from TruBridge stating they are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

TruBridge EHR does have some bells and whistles, but only things that would be standard for any...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of my pet peeves with TruBridge EHR is that it has two separate sections. There is a more modern...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of our specialties doesn’t have a module in TruBridge EHR, so they are still all on paper, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

It seemed like the pre-training from TruBridge started early, but most people in healthcare are more...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

TruBridge has had a lot of turnover, and I don’t really have a relationship with them. We don’t work...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

TruBridge is trying hard to partner with us and keep us as a customer. I have had to get past the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The CPSI EHR is archaic at best. It kind of appears like an old green-screen Mac from the 80s. It is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Other than just hospital-based training with our staff here teaching people how to use the system, I...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Some of the product stuff that TruBridge says works doesn't actually work or is difficult to make...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

TruBridge’s support team is great. If there is an issue, they are on it. They are quick. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Things never go how TruBridge says they will. There are always issues, especially when it comes to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

TruBridge does not avoid charging for every little thing, and they have been that way since day one....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

We are looking to change our EHR because we are dissatisfied with TruBridge EHR. It is not...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

TruBridge EHR is not user-friendly. It is definitely difficult, and our employees struggle even...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sometimes we get support from TruBridge, and sometimes we don't. We have to get the right person,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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