FollowMyHealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The patient experience with FollowMyHealth is too confusing. There is too much disjointed...
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Culture, Relationship, Product
FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...
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Product
With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...
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Relationship, Product
The executives are so staunch about not admitting that there are any problems with the product. The...
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Loyalty, Product
We are sticking with FollowMyHealth because there is no other option. If there were another option,...
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Product
FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...
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Operations, Product
Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...
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Product
The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...
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Operations
I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...
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Product
For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...
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Product
Veradigm does not keep promises. We have had some issues with what the vendor has told us their...
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Relationship
We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...
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Relationship, Product
We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...
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Product, Value
The vendor has created an environment that easily allows us to communicate clinical results and data...
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Loyalty, Relationship
Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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Product, Value
The product does a good job of automatically sending out post-visit summaries to patients, and it...
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Product
With Veradigm, we can only get things for patients in two languages. I have always hoped that the...
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Loyalty
We are on an older version of the system because we use functionalities that the vendor doesn't have...
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Relationship, Value
Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...
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Operations
Veradigm's training could be better. I don't know whether that is a function of how many times the...
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