FollowMyHealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The user interface in FollowMyHealth is clunky. It is difficult for patients to see things like...
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Product
From what I understand, Epic MyChart is more like a connection with one clinic, whereas...
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Value
The biggest strength of FollowMyHealth is that it is mostly integrated with our EHR already. The...
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Operations
If we need any training from Veradigm, we have to ask. We have to ask for anything we need. And...
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Relationship
Veradigm's main weakness is the language barrier when we are trying to get help on something. The...
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Product, Value
I have some patients who complain about the ease of using FollowMyHealth sometimes. Some of our...
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Product
The patient experience with FollowMyHealth is too confusing. There is too much disjointed...
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Culture, Relationship, Product
FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...
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Product
With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...
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Relationship, Product
The executives are so staunch about not admitting that there are any problems with the product. The...
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Loyalty, Product
We are sticking with FollowMyHealth because there is no other option. If there were another option,...
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Product
FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...
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Operations, Product
Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...
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Product
The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...
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Operations
I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...
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Product
For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...
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Product
Veradigm does not keep promises. We have had some issues with what the vendor has told us their...
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Relationship
We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...
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Relationship, Product
We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...
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Product, Value
The vendor has created an environment that easily allows us to communicate clinical results and data...
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Loyalty, Relationship
Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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