FollowMyHealth Commentary
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Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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User Commentary

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Manager

Product

The patient experience with FollowMyHealth is too confusing. There is too much disjointed...

May 2024
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Manager

Culture, Relationship, Product

FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...

May 2024
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Manager

Product

With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...

May 2024
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Manager

Relationship, Product

The executives are so staunch about not admitting that there are any problems with the product. The...

May 2024
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Manager

Loyalty, Product

We are sticking with FollowMyHealth because there is no other option. If there were another option,...

May 2024
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Director

Product

FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...

May 2024
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Director

Operations, Product

Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...

May 2024
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Nurse

Product

The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...

May 2024
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Nurse

Operations

I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...

May 2024
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Nurse

Product

For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...

May 2024
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Analyst/Coordinator

Product

Veradigm does not keep promises. We have had some issues with what the vendor has told us their...

Apr 2024
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Analyst/Coordinator

Relationship

We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...

Apr 2024
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Analyst/Coordinator

Product, Value

The vendor has created an environment that easily allows us to communicate clinical results and data...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...

Apr 2024
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VP/Other Executive

Product

FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...

Jan 2024
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VP/Other Executive

Product, Value

The product does a good job of automatically sending out post-visit summaries to patients, and it...

Jan 2024
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VP/Other Executive

Product

With Veradigm, we can only get things for patients in two languages. I have always hoped that the...

Jan 2024
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VP/Other Executive

Loyalty

We are on an older version of the system because we use functionalities that the vendor doesn't have...

Jan 2024
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VP/Other Executive

Relationship, Value

Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...

Jan 2024
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VP/Other Executive

Operations

Veradigm's training could be better. I don't know whether that is a function of how many times the...

Jan 2024
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Director

Product

FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...

Nov 2023
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Director

Product

We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...

Nov 2023
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Director

Product

We have another system in place that we utilize for our patient intake process, so we are not taking...

Nov 2023
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Director

Operations, Product

The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...

Nov 2023
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Director

Product

With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...

Nov 2023
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Director

Culture, Value

Most of the time, Veradigm does not charge for every little thing. But there are some times when we...

Nov 2023
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Director

Product

Veradigm hasn't really added a whole lot of features to the product since we started with it several...

Nov 2023
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Director

Loyalty, Product

Veradigm did finally get rid of the multifactor authentication for every single login. That process...

Nov 2023
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VP/Other Executive

Relationship

This product makes people angry and doesn’t do much to make life easier. Those comments extend to...

Sep 2023
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VP/Other Executive

Relationship, Value

Allscripts has been disappointing regarding cost and support because the company keeps splitting and...

Sep 2023
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VP/Other Executive

Value

FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.

Sep 2023
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VP/Other Executive

Product

What works well is the ability to see results and read messages from the office. Outgoing...

Sep 2023
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VP/Other Executive

Product

Many things need attention. First and most importantly, patients should be able to tell when they...

Sep 2023
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VP/Other Executive

Product

Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...

Sep 2023
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VP/Other Executive

Product

It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...

Sep 2023
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VP/Other Executive

Product

There is one glitch or error message after another with FollowMyHealth. The system has a place where...

Sep 2023
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Manager

Product

There is little innovation or competition in the patient portal space, and that is unfortunate....

Sep 2023
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Manager

Value

I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...

Sep 2023
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Manager

Product

Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...

Sep 2023
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Manager

Product

FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...

Sep 2023
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Manager

Product

The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...

Sep 2023
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Manager

Product

The whole program needs attention. The virtual visit links disappear periodically from the site and...

Sep 2023
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VP/Other Executive

Loyalty

We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...

Sep 2023
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Manager

Relationship

For FollowMyHealth, the vendor doesn't really support anything, and they also don't let us know when...

Jul 2023
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Manager

Relationship, Operations

I would like the vendor to actually work with us. Instead, I have to log a case and learn about the...

Jul 2023
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Manager

Product

The biggest hiccup we have with FollowMyHealth is with registering for an account. With minors, we...

Jul 2023
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Manager

Relationship

The vendor never responds to my cases about FollowMyHealth. I have to keep asking them for updates,...

Jul 2023
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