Independent Ambulatory Patient Portals 2023
28 February 23
| Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
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CMIO
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We want to have some assurances from Veradigm that FollowMyHealth will...
CMIO
Product
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CMIO
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Things have been going okay with FollowMyHealth; it is not the...
Director
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It is just really difficult for patients to use FollowMyHealth....
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Buying FollowMyHealth was the right decision when we purchased it...
Director
Product
The user interface in FollowMyHealth is clunky. It is difficult for...
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From what I understand, Epic MyChart is more like a connection with...
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The biggest strength of FollowMyHealth is that it is mostly integrated...
Manager
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If we need any training from Veradigm, we have to ask. We have to ask...
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Relationship
Veradigm's main weakness is the language barrier when we are trying to...