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MSOW
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

MSOW has been very successful for us. There are also a lot of other facilities that are similar...

Mar 2022
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Manager

MSOW has the add-ons and functionalities that we need, but we have made additions to the system that...

Mar 2022
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Manager

The vendor is great. They provide us with education. They expand our capabilities based on what they...

Mar 2022
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Manager

VerityStream has been awesome to work with. When we have a gap in our needs, they help us move...

Mar 2022
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Manager

If we didn't have a dedicated IT person, we probably wouldn't be as happy with the system as we are....

Mar 2022
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Analyst/Coordinator

VerityStream does upgrades, and MSOW works just fine. It integrates with what we need it to. MSOW...

Feb 2022
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Analyst/Coordinator

MSOW is all I know right now. It is super easy to use. I like the workflow. We can easily forget to...

Feb 2022
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Analyst/Coordinator

When we go into the administrative review area, it lists all our files, and we have to search...

Feb 2022
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Analyst/Coordinator

I haven’t had any issues with VerityStream’s support, and I haven’t heard of anybody who has had...

Feb 2022
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Nurse

We are still working on either getting upgraded or moving to an entirely different platform from...

Feb 2022
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Nurse

VerityStream doesn't do very much training at all. The implementation was good, but the training...

Feb 2022
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Nurse

MSOW is very easy to use. It meets all of our needs. It is just hard to get there because the...

Feb 2022
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Nurse

Because we are on MSOW, we can subscribe to VerityStream's emails. I have learned a lot from those...

Feb 2022
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Nurse

The support we have received has been excellent. We are definitely staying with VerityStream.

Feb 2022
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Analyst/Coordinator

We pay extra for the web crawlers. When we have an expiring license, MSOW automatically goes out to...

Jan 2022
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Analyst/Coordinator

Once references are completed, it would be nice if we could get an alert. Right now, we have to go...

Jan 2022
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Analyst/Coordinator

I don't really hear from the executives, but there are people above me that hear from the...

Jan 2022
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Analyst/Coordinator

For our application, if we wanted to make a change to one page, it would cost a certain amount of...

Jan 2022
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Analyst/Coordinator

We have a dedicated IT person that is working with us and is at the forefront. Before, we didn't...

Jan 2022
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Analyst/Coordinator

If we click on VerityStream’s website, there are training documents available, and they seem to be...

Jan 2022
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Analyst/Coordinator

VerityStream has been keeping us in the know. Every couple of days or at least once a week, we seem...

Jan 2022
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Analyst/Coordinator

We don't need as much support anymore because things do seem to be flowing better with our software....

Jan 2022
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Manager

The vendor will sometimes acquit costs and just do things for us if we need them.

Jan 2022
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Manager

The major benefit of MSOW is that the product is going to allow us to populate physician and nurse...

Jan 2022
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Manager

The system has a batch update function that allows me to get a lot of work done with minimal effort....

Jan 2022
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Manager

I feel like there is a bit of a disconnect in the communications between the vendor's different...

Jan 2022
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Manager

Our satisfaction with the system will go up in a year because the modules that we are putting in...

Jan 2022
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Analyst/Coordinator

We can't easily switch between practitioners and stay on the same page. We have to click on...

Jan 2022
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Analyst/Coordinator

We haven't had any training. If the vendor could facilitate training for corporate accounts, I would...

Jan 2022
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Analyst/Coordinator

I don’t know about VerityStream’s promotional items, but I don't see any changes happening.

Jan 2022
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Analyst/Coordinator

The reports need improvement. There are a lot of canned reports within the program, and we can't...

Jan 2022
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Analyst/Coordinator

The privilege manager within the product has a lot of functionality. The vendor has put a lot of...

Jan 2022
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Analyst/Coordinator

When I have worked with the vendor, I found them to be very helpful and willing to go the extra mile...

Jan 2022
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Analyst/Coordinator

I like the product. It is quite robust. But we are moving away from MSOW because our leadership...

Jan 2022
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Analyst/Coordinator

From an IS support perspective, I would not recommend the product. VerityStream's support model is...

Dec 2021
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Analyst/Coordinator

Almost every question we have had for VerityStream about changes or configuration updates to get us...

Dec 2021
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Analyst/Coordinator

We want a modern application that shouldn't require us to pay for custom development for basic...

Dec 2021
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Analyst/Coordinator

VerityStream does not appreciate or understand the modern needs of a healthcare organization to...

Dec 2021
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Analyst/Coordinator

VerityStream continues to be a frustration both from a technological perspective and from a customer...

Dec 2021
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Analyst/Coordinator

In terms of customer service, we routinely run into issues where VerityStream is not following good...

Dec 2021
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Analyst/Coordinator

We have good conversations with VerityStream's leadership both on their support side and with their...

Dec 2021
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Analyst/Coordinator

We are exploring what other options are even available aside from VerityStream. There is a strong...

Dec 2021
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Manager

MSOW runs reports the way that it is supposed to. Sometimes, the system times out quickly if we...

Dec 2021
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Manager

When we have issues with the system, we have a VerityStream representative who we can email. They...

Dec 2021
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Manager

Some of the people who we have received from VerityStream to help us with our upgrades have been...

Dec 2021
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Manager

I would tell others who are considering VerityStream to make sure that they know what their...

Dec 2021
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Manager

Overall, the product is pretty efficient, and we can do what we need to do. The product could be a...

Dec 2021
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Manager

The items we currently have that are automated are pretty much in line with what we really need. We...

Dec 2021
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Manager

We don't get any training from VerityStream. We have had some trainings, but they have charged us an...

Dec 2021
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Manager

The product's ease of use depends on whether a staff member has been trained. If they haven't been,...

Dec 2021
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Manager

The vendor always makes small changes to the product, so they are doing okay at delivering new...

Dec 2021
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Manager

Sometimes it is difficult to get VerityStream to respond. We must contact them through email. Before...

Dec 2021
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Manager

It takes forever to open things in MSOW. There is a delay. For example, opening an image in the...

Nov 2021
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Manager

Creating reports in the system is more efficient than using Excel spreadsheets, but we still have so...

Nov 2021
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Manager

The system is able to generate specific lists that are functional, like address lists and facility...

Nov 2021
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Manager

When we go to the vendor for help, to fix something, or to adjust something, the vendor doesn't do...

Nov 2021
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Director

If we need assistance, or something needs to be tweaked with MSOW, there is always a charge. There...

Nov 2021
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Director

MSOW is credentialing software that only kind of functions. If we would enhance the modalities or...

Nov 2021
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Director

Internet Explorer is being sunsetted and will not be supported by MSOW. The only solution is to...

Nov 2021
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Manager

The system is very outdated, even in its most current release. We don't receive training when the...

Nov 2021
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Manager

MSOW doesn't always make sense for new users. The system isn't intuitive or consistent in terms of...

Nov 2021
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Manager

We can run reports, but we are unable to build them because they are built through another software...

Nov 2021
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Manager

In the future, we will upgrade to another version of the product, and it will be a bit more user...

Nov 2021
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Manager

I would like more training on MSOW or to be made aware of what is happening. We must be hands on to...

Nov 2021
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Manager

I like MSOW. It is very user friendly. There are always some glitches with every product, but for...

Nov 2021
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Manager

Going with MSOW was a corporate decision. Our partner used the solution. That is why we went with...

Oct 2021
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Manager

The solution freezes a lot, and then we have to relaunch it. The major issue with the solution is...

Oct 2021
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Director

When MSOW works, it works well. The vendor offers excellent CEUs. I feel like they offer more than...

Oct 2021
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Director

We implemented MSOW before the pandemic. Our implementation was a nightmare. Everything was delayed...

Oct 2021
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Director

I don't know whether the solution is a problem or whether we just have knowledge issues. However, I...

Oct 2021
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Director

MSOW is a clumsy system. It takes many steps to do things. We have to go into one screen and then...

Oct 2021
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Director

Things are going pretty well. We have a lot of projects and partnerships going on, and VerityStream...

Aug 2021
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Director

One interesting thing is that I asked VerityStream for a proposal for a specific thing, and I am...

Aug 2021
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Director

The vendor nickel-and-dimes us. We know that if we ask for something to add on, there is always a...

Aug 2021
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Director

Some things occurred with the last upgrade that lowered my score. The most recent upgrade had quite...

Aug 2021
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Director

The facility screen on the network management side is actually not very useful for credentialing a...

Aug 2021
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Director

If there is a new product, nothing proactive is done. We read about the new thing in the newsletter...

Aug 2021
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Director

The support has been pretty good. One person in the vendor's IT area isn't always customer service...

Aug 2021
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Director

Our users on the health plan side are very frustrated with MSOW because they don't have a facility...

Aug 2021
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Manager

Our experience has been pretty good. We have had some issues, but one of the customer service people...

Aug 2021
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Manager

We have had more one-on-one training rather than training where we get told to do A, B, and C. There...

Aug 2021
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Manager

When we were implementing the online application, we asked whether we could do X, Y, and Z....

Aug 2021
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Manager

There was an extra fee to get a project manager to help implement the upgrade, but I don't know...

Aug 2021
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Manager

There are little gaps in functionality, such as having a cursor go back to where we started instead...

Aug 2021
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Manager

Right now the solution is working. But if something goes wrong and we are on Internet Explorer and...

Aug 2021
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Manager

It has taken a long time to get to where we are now, but we love the solution now. If something is...

Aug 2021
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Analyst/Coordinator

VerityStream is much closer to the level of maturity of two guys in the garage than any other vendor...

Jul 2021
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Analyst/Coordinator

VerityStream's marketing is exceptional, but their support is not. If they spent as much time...

Jul 2021
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Analyst/Coordinator

It seems more and more that the upgrades that are pushed out are bug fixes that invariably introduce...

Jul 2021
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Analyst/Coordinator

VerityStream makes changes in the production environment, and we may or may not know about it in...

Jul 2021
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Analyst/Coordinator

A lot of the training material the vendor has online is severely outdated with old branding. The...

Jul 2021
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Analyst/Coordinator

The base product works, but the new modules that the vendor does a great job of marketing are very...

Jul 2021
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Analyst/Coordinator

The vendor hosts the product for us, and that largely eliminates any of our ability to directly work...

Jul 2021
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Analyst/Coordinator

Between the older modules and the newer modules, the vendor has not been able to keep pace with our...

Jul 2021
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Analyst/Coordinator

We have had continual problems in the past. We have had to establish a one-on-one relationship with...

Jul 2021
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Analyst/Coordinator

The vendor makes changes in production without testing things first. Their support people just...

Jul 2021
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Analyst/Coordinator

When we are having difficulties, we oftentimes have to initiate the conversation before it escalates...

Jul 2021
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Analyst/Coordinator

Compared to what we have been told of the vendor's road map, we are not seeing a lot of significant...

Jul 2021
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Analyst/Coordinator

We can only extract data out of MSOW is by writing very specific Crystal reports or web reports or...

Jul 2021
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Analyst/Coordinator

We know that MSOW is not the product the vendor is primarily marketing any longer, but we also know...

Jul 2021
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Analyst/Coordinator

Where the vendor fails miserably is in the bolt-ons that hospitals and clinics have to buy. Some are...

Jul 2021
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