Commentary Summary
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User Commentary
Value
There are some areas in MSOW where we buy packages, and there are some areas where we don’t. If we...
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Product
I like that we are able to drag and drop items and documents into MSOW instead of searching for and...
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Product
For some reason, we have freezes and glitches with the automatic faxing in MSOW, and I don’t know...
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Loyalty
Our organization has made a decision to go with another vendor's product, so MSOW is not a part of...
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Relationship, Value
VerityStream actively works with us, but there are some challenges and some things they still...
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Relationship, Operations
The documentation on the vendor’s website is outdated. It usually doesn't show all the screens that...
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Operations
A lot of the training is actually offered by end users from other hospitals who talk about what they...
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Loyalty
When we went live with MSOW, we almost got rid of the product. We were going to make a decision to...
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Product
The MSOW product is good. It is the best in the market. But there are some areas that are not well...
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Product
We can't use all of the functionality in several of the modules because the functionality seems like...
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Relationship, Product
I feel that VerityStream should include or query their end users more when trying to build...
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Product, Value
Overall, MSOW is a good product. We deliver data in our downstream systems to many different fee...
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Relationship
VerityStream’s support people are very helpful. When we open a ticket, they are usually very...
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Relationship, Value
VerityStream is always willing to work with us on a solution that can avoid charges. VerityStream...
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Operations, Product
The documentation on VerityStream’s customer website isn’t always kept up-to-date. That is a...
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Loyalty
MSOW is working well for us, and it would be a very big lift to transition to something else, so the...
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Product
The functionality of MSOW’s design is fine. However, the look of the design is very out of date, and...
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Relationship
Our account executive is very engaged, but we still have challenges with VerityStream’s technical...
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Product
We meet regulations, and MSOW helps automate processes, but the system doesn’t do much beyond that....
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Loyalty, Product
There are a couple of really good solutions in this space, and MSOW would be one of the solutions...
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Loyalty
The organization that we merged with had already standardized on a single platform from another...
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Operations
The issue isn’t that MSOW is not necessarily meeting our needs; the issue is just that MSOW wasn’t...
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Relationship, Product, Value
It is rare that any of the vendors in this space make any worthwhile upgrades in real time. It takes...
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Product
MSOW is one of the big powerhouse solutions for credentialing and privileging. There are certain...
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Operations
VerityStream does a nice job with their training. They are involved. VerityStream offers seminars,...
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Product
There is really only one integration point for MSOW, and I think it is an interface that was...
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Relationship
Our relationship with VerityStream is excellent. The vendor’s support people are fairly responsive,...
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Relationship, Product
VerityStream is doing well at addressing concerns across the country, and other users in my state...
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Relationship, Operations
Many systems use this product in our state, and that has made things even better for us as peers. We...
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Value
We started out with a lesser product, and it has grown with us. We have increased our participation...
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Loyalty, Product
We are working with VerityStream to improve the product, and we plan on getting new functionality...
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Product
We manually send routine updates via email to the applicants. And because of our volume, we don't...
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Operations
We haven't had any official training since the implementation. The vendor has some online training...
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Product
The product has an administrative review process. It is a little funky and complicated. With the...
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Loyalty
In terms of new technology, the vendor hasn’t delivered anything to us recently that I am aware of....
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Relationship
Based on conversations I have had in the past and emails that I have been copied on, the vendor...
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Relationship
Our experience with the vendor has been pretty good. The vendor has still been very supportive of...
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Operations
The vendor doesn’t support us with training. In the past, we have asked for very specific training...
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Product
MSOW has a module where providers approve recommendations for other providers' privileges and sign...
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Product
MSOW is highly customizable, but there is a gap between what we would like to do and what we can do....
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Relationship, Operations
The vendor hosts a really nice virtual user conference every year. The vendor hosts different...
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Product
MSOW is a credentialing software, and it does what we need it to. However, we would like to see more...
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Product
Even though we have challenges with the product, the product is not something I am having to call...
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Relationship
The vendor delivers on their vision. Their vision just doesn't always mesh with my vision.
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Relationship
We have regular standing meetings with high-ranking executives from VerityStream regarding issues,...
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Relationship
We have had challenges with the vendor’s support. When things go wrong, it can take a long time to...
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Operations, Product
The vendor works through upgrades with us. Our most recent upgrades have gone quite smoothly. There...
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Operations
The vendor has training that we can access, but it tends to be quite basic. If people are brand new...
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Product
I am very used to the product, so I am very comfortable with it. What I don't like about the product...
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Operations, Product
I have trained people on the product, and they catch on pretty quickly. There are different colors...
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Value
The vendor comes out with new technology, but it costs a lot of money. Right now, they are talking...
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Relationship
My experience with VerityStream is that we will have an issue and call their help desk people, and...
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Relationship
We get emails from the vendor if there is a major disruption, but other times, there are things that...
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Product, Value
An issue we have with the vendor is that the web crawlers keep stopping for many of the different...
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Relationship, Product
When the product has downtime, it only lasts for a few hours. The vendor tries to work around our...
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Product
I haven't noticed many bugs on my side of the product. By the time we get an upgrade, the bugs have...
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Operations
The vendor has videos and things available for training, but they don’t work for my learning style.
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Loyalty, Relationship
There have been misunderstandings during the time I have been working with VerityStream, but...
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Operations
VerityStream’s implementation of upgrades is not perfect. When there are problems and mistakes,...
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Operations
VerityStream has consultants that were end users before, and those folks are awesome, but the...
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Culture, Product
There are quite a few features that have to do with contracting and group management that I would...
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Relationship
We meet with VerityStream's support team regularly and can meet more frequently if we need to. The...
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Relationship, Product
The way in which VerityStream fosters a community of users is awesome; we can’t put a value on that....
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Operations, Product
The system works great, but when we first get into MSOW, it is hard to launch the processes and...
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Relationship
The way things are set up is that we do not talk to VerityStream directly. They have a point of...
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Product, Value
Some of the measurable benefits of MSOW are the process of being able to send out our verification...
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Product
The way that the reports used to come up for letters was a lot faster before we upgraded to the...
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Loyalty
When I moved organizations, my new company did not purchase the full version of MSOW. The full...
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Operations
VerityStream did formal training when they first implemented the product, but unless we go into the...
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Loyalty, Product
VerityStream is continuing to maintain MSOW, but their focus has shifted to their new product. There...
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Operations
The training that VerityStream offers is horrific. The training is for people who don’t work with...
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Product
VerityStream’s database has always been very subpar. The module should work as it is meant to;...
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Product
We like MSOW a lot, and there are select features about it that we really enjoy. There are always...
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Value
There are some improvements that we have to pay for in MSOW, and I don’t think those are all that great....
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Relationship
We recently had an issue with VerityStream, and they took too long to escalate the issue, so we...
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Product
We like a lot of MSOW's functionalities. It is so much more user friendly than other products in the...
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Relationship
The tech support team from VerityStream has been great; they have been Johnny-on-the-spot, so there...
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Relationship
Since the pandemic and all that, VerityStream has made a lot more things virtual. Trying to get...
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Loyalty
One of the reasons why we are going out for RFPs is that we have areas in our organization that are...
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Value
VerityStream charges for every little thing. Our biggest joke in meetings is if we want to reach out...
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Relationship
VerityStream keeps all their promises to our organization. The vendor has been very good with upgrades....
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Operations, Product
VerityStream requires the use of Crystal Reports to build reports, and most people we try to hire to...
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Product, Value
All of VerityStream’s new technology is going to their new CredentialStream product, and they are...
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Product
I really like the program. It works well. It is fairly easy to use and very user friendly. We can do...
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Relationship
If we need anything, VerityStream is consistent in responding and taking care of any problems....
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