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MSOW Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
My boss isn't happy with the amount of money that VerityStream charges and with some other things...
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Director
ROI / Cost (care and feeding)
We had planned to switch one of our teams over to MSOW from another product. But once we learned...
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Director
Functionality and Upgrades
MSOW doesn’t meet our integration needs extremely well. VerityStream had painted a picture at the...
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Director
Functionality and Upgrades
For a new user, MSOW would be pretty overwhelming. Everything has to be connected to a workflow, and...
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Director
Service and Support
The support from VerityStream is pretty good. I am very blessed to have an IT person on my team who...
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Director
Other Observations & Comments
I would tell someone considering MSOW that the product will do a comprehensive job, but it is...
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Analyst/Coordinator
Interfacing and Integration
The whole reason why our department moved to MSOW for most of our credentialing was to have more...
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Analyst/Coordinator
Functionality and Upgrades
MSOW seems very antiquated. I don’t feel like it is state of the art at all. I feel like it is a...
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Director
Implementation and Training
We added some go-lives this year. We didn't go live with all of them at once. We have done this many...
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Director
Implementation and Training
For training, VerityStream first has users do the mapping piece, where users map information from...
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Director
Functionality and Upgrades
If we had all of the modules for MSOW, it would probably work the way it is promoted to and be the...
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Director
Relationship
We don't work directly with the vendor. When we have issues or are doing an upgrade with our EMR, we...
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Director
Other Observations & Comments
The way VerityStream goes about upgrades can be very challenging. We get a process map, which is in...
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Director
Relationship
VerityStream has changed a lot in the past couple of years. The vendor went from acquiring MSOW to...
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Director
Other Observations & Comments
We don't have all of MSOW's modules, but the product does what we expect it to for what we do have....
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Director
ROI / Cost (care and feeding)
VerityStream nickel-and-dimes us to death. While I do think that MSOW is a good product, I dislike...
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Director
Functionality and Upgrades
Our biggest challenge with MSOW is its reporting capability. It can be challenging to get a report...
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Director
Functionality and Upgrades
We will not be going forward with getting the additional modules for MSOW. I think that this product...
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Director
Future Outlook
Staying with VerityStream is part of our long-term plans. We want to get the new product. I think...
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Director
Lessons Learned
If the decision were up to me, I would purchase the system again, but I would have asked our company...
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Director
Technology
MSOW is an older software solution. The reporting structure that is used is called Crystal Reports,...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I wouldn't buy MSOW again. I would look at other options. There is no customer support from...
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Analyst/Coordinator
Interfacing and Integration
The product works as promoted and supports integration. Everything that we do is electronic.
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Analyst/Coordinator
Functionality and Upgrades
I would give the ease of use a lower score because we have to build half of the reports in Crystal...
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Analyst/Coordinator
Relationship
There is one person that I reach out to, and that person always responds. When nobody from the help...
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Manager
Functionality and Upgrades
If the choice were up to me, I wouldn't buy MSOW again. I prefer EchoCredentialing. Both products...
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Manager
Implementation and Training
The longer users work in the system, the easier the product is to use. Users need to be able to work...
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Manager
Functionality and Upgrades
MSOW is a good product. The product will do what users need it to do, as long as their company...
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Manager
Technology
Right now, we can only use Internet Explorer with MSOW. We cannot use any other platforms like...
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Manager
Other Observations & Comments
We are looking to move to the vendor's new product, but the new product isn't ready for us yet....
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Manager
Service and Support
VerityStream works with us when we have issues. They try very hard. I am not going to say that we...
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Manager
Lessons Learned
The vendor will charge us if we want them to patch something or update a field that wasn't ideally...
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Manager
Implementation and Training
I was not happy with the implementation of this product. When we went live with the vendor, the...
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Manager
Implementation and Training
The vendor has trainers that come out to us. These trainers try very hard to train us. They offer...
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Manager
Technology
There are some elements of MSOW that even I don't know. The vendor did not talk to a credentialing...
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Manager
Technology
The system requires a lot of clicking. There are several areas in the solution where there is no...
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Manager
Functionality and Upgrades
We have a whole tracking process that is very painful for our facility. The vendor is aware of...
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Manager
Lessons Learned
We are not using VerityStream's new technology yet. We are waiting to go to their new product....
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Manager
Service and Support
VerityStream's support is very helpful. If we have an issue, the help desk is very attentive. The...
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Manager
Lessons Learned
VerityStream's executives interacted with us in the superuser group. However, I don't feel that the...
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Manager
Lessons Learned
I would recommend this solution to others, but I would be open and tell them that the system has...
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Manager
Other Observations & Comments
I haven't seen the vendor reach out to us for issues concerning mandates, COVID-19, or our state...
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Director
Relationship
The only time VerityStream executives got involved was when we were interviewing different vendors...
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Director
Other Observations & Comments
I would give low scores just because we are on a really old version of the system. Perhaps if we had...
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Director
Functionality and Upgrades
Our dissatisfaction is partly because our system is so old. VerityStream does offer newer versions...
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Director
ROI / Cost (care and feeding)
When I request additional training, the vendor wants to charge us for it. That is not great.
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Director
Functionality and Upgrades
There are so many things I want to see improved. One thing that could be improved is the web crawls;...
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Director
Interfacing and Integration
The product's integration gets the job done, but we have to have a lot of Band-Aids for data that...
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Director
Service and Support
VerityStream's support team is pretty decent. The team members are helpful and nice when we hit...
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VP/Other Executive
Functionality and Upgrades
The system meets and exceeds my needs. We have a system set up to do everything we need for help...
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VP/Other Executive
Functionality and Upgrades
I have asked VerityStream to step up to real-world credentialing and what my needs are, and we have...
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VP/Other Executive
ROI / Cost (care and feeding)
We like MSOW. The system works for us. We have the autonomy we want with designing the system. We...
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VP/Other Executive
ROI / Cost (care and feeding)
VerityStream does nickel-and-dime, but the base rate is designed that way. Everything I need outside...
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VP/Other Executive
Implementation and Training
We just implemented a new module. It didn’t go well, but part of the problem was that the majority...
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VP/Other Executive
Implementation and Training
VerityStream constantly has lunch-and-learn sessions and gets people from different hospitals to...
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VP/Other Executive
Relationship
VerityStream has something, but we can’t scan images to it. It doesn’t track or report things....
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Analyst/Coordinator
Implementation and Training
VerityStream did the training in person, and it was hands on. I am a hands-on learner; training is...
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Analyst/Coordinator
Service and Support
Any time I have a problem, I just put in an email request to VerityStream's support and hear back...
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Analyst/Coordinator
Functionality and Upgrades
I don’t think we use MSOW to the fullest extent. But to the extent that we use it, we are 110%...
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Analyst/Coordinator
Other Observations & Comments
If I could afford it, I would keep using MSOW. But that is not going to happen that way....
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Nurse
Future Outlook
We are so far behind on upgrades on the product that we don't have all of the bells and whistles...
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Nurse
Functionality and Upgrades
The functionality we are most looking forward to is the bug fixes that we haven't been able to get...
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Nurse
Relationship
The process of working with the vendor is really good. Whenever I have to call the vendor's customer...
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Nurse
Relationship
When we see the vendor in person at conferences, they are great. They have great things on their...
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Nurse
Functionality and Upgrades
The system meets our needs very well. We could be using the system in such a way that it would meet...
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Nurse
Service and Support
During the COVID-19 crisis, the vendor has offered a ton of webinars about COVID-19 and all of the...
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Nurse
ROI / Cost (care and feeding)
The vendor avoids charging us for every little thing. We had a consultant that we used in the...
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Nurse
Functionality and Upgrades
I would rate the product a little lower for working as promoted just because of the bugs. The...
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Director
Implementation and Training
If the decision were up to me, I would purchase the system again, but I would do the implementation...
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Director
Implementation and Training
Our implementation was painful. It wasn't organized, and we were very busy. We kept changing...
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Director
Implementation and Training
We followed the train-the-trainer method. I don't know whether end-user training was offered or...
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Director
Functionality and Upgrades
MSOW is a nice product. Our end users find it to be very easy to use. I am comparing MSOW to the...
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Director
Service and Support
The vendor has been very nice and kind. I would give them high marks for ongoing support. The vendor...
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Director
Functionality and Upgrades
I would tell others that overall, the product is user friendly. It could definitely be a little...
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Manager
Future Outlook
We see VerityStream as a potential partner. We are happy with them as a company. Every company has...
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Manager
Service and Support
We are going through an RFP. VerityStream has acknowledged that MSOW is a legacy system. They do...
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Manager
Future Outlook
It is difficult to assess the system's ease of use. We are growing, so our business needs are...
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Manager
Functionality and Upgrades
We have noticed that things have dropped off. A lot of things have dropped off during the pandemic,...
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Manager
ROI / Cost (care and feeding)
I won't say that VerityStream avoids charging. They do charge for every little thing, but most...
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Manager
ROI / Cost (care and feeding)
When we upgrade from one platform to another because of operating system changes, VerityStream...
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Manager
Implementation and Training
We don't rely on VerityStream for training. Their documentation has been poor, but I have seen them...
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Manager
Other Observations & Comments
Over the years, we have taken a phased approach to integration. We are evolving internally. We are...
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Manager
Relationship
I haven't really had any interactions with VerityStream's executives. They aren't proactive. They...
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VP/Other Executive
Service and Support
Our concern with VerityStream is around customer service. We are concerned that if we continue with...
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VP/Other Executive
Other Observations & Comments
If our purchasing team goes through the vetting process with the third-party vendors that we are...
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VP/Other Executive
Relationship
We have one of VerityStream’s solutions for the customer service pieces. One of the vendor’s...
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VP/Other Executive
ROI / Cost (care and feeding)
We struggle with nickel-and-diming. We spend an awful lot of money each year. The vendor tried to...
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VP/Other Executive
Implementation and Training
I wasn’t here when the product was implemented, but the team members still talk about how...
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VP/Other Executive
Functionality and Upgrades
The system isn’t robust enough to support a modern, integrated healthcare delivery system. It is...
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VP/Other Executive
Functionality and Upgrades
The solution isn’t very intuitive. I struggle with it. I have been in my role for a few years, and...
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VP/Other Executive
Service and Support
I have been very disappointed with the vendor’s customer support. The vendor doesn’t deliver on...
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Manager
Functionality and Upgrades
Every time VerityStream does any little upgrade, there are issues for weeks. When we reach out to...
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Manager
Implementation and Training
I haven’t been involved in any of the new training. I went through the training that VerityStream...
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Manager
Functionality and Upgrades
The solution has a lot of capabilities that I am not even aware of in terms of report building. If...
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Manager
Lessons Learned
I feel like the software could do a lot more than my department even utilizes it for. It is not...
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Manager
Functionality and Upgrades
MSOW is a fairly good product, but it could be utilized a lot better on our side and their side....
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Manager
Other Observations & Comments
I would like to see the capability of my providers to have a portal site that they can access and...
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Manager
Technology
VerityStream seems to be on top of their technology, but it could be a lot more streamlined and user...
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Manager
Other Observations & Comments
I don’t have that much involvement with VerityStream's support, but from what I have heard, they are...
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Manager
Functionality and Upgrades
The reports are one thing that MSOW does well. There might be glitches along the way while we try to...
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Manager
Service and Support
The thing that would prevent me from buying the solution again is the customer service....
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Director
Functionality and Upgrades
With the software, I don't think it makes any difference whether providers are in state or out of...
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Director
Service and Support
There was some guidance around regulations. VerityStream is dealing with people from all 50 states,...
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Director
Relationship
We are supposed to be a strategic account, but I don't think that we have a good representative or...
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Director
Sales and Contracting
I find VerityStream's billing system to be pretty complicated. I don't see all of the bills. Our...
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Director
Implementation and Training
VerityStream keeps their promises, but there are some things. For example, we need to upgrade to the...
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Director
Functionality and Upgrades
The system is really simple and intuitive. I don't find it to be complicated at all. It absolutely...
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Director
Service and Support
There is a new person at the help desk that I have been working with, and I just want to throttle...
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Director
Relationship
VerityStream has supported us through the COVID-19 crisis very well. They have done a lot of...
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Director
Other Observations & Comments
The software product easily supports remote credentialing approvals. We don't use that component...
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Director
Functionality and Upgrades
Monitoring productivity is the biggest challenge with using a remote workforce. VerityStream helps...
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Director
Functionality and Upgrades
I don't know that the product exceeds expectations. I don't know what exceeding expectations looks...
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Director
Technology
VerityStream does well at delivering new technology. We wonder why they don't do some things, so...
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Director
Service and Support
VerityStream's support is pretty good. The quality sometimes depends on who we get at the help desk....
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Director
Relationship
We have an annual meeting with somebody, but I don't know that I find that meeting to be that...
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Director
Relationship
The executive involvement is pretty high. VerityStream's president is pretty accessible and seems...
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Director
ROI / Cost (care and feeding)
I am not 100% sure what we pay. I don't know the cost, and that is great because I don't have to...
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Director
Implementation and Training
We haven't done anything recently in terms of implementation services. We acquired a facility, so we...
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Director
Other Observations & Comments
I don't like VerityStream's CredentialStream platform because it is a change. We are just getting...
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Director
Lessons Learned
I think the training was a health system issue; I don't think it was a VerityStream issue. When we...
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Director
Implementation and Training
We have the managed-care component and network management. Those sides don't fully meet our needs. I...
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Director
Functionality and Upgrades
The product is stable, even though the end-user experience could be a lot better. The product is...
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Director
Service and Support
The support and upgrades could definitely be better. In the modern application world, there are many...
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Director
Service and Support
Aside from the vendor’s support and some of the nickel-and-diming for small things, I like...
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Analyst/Coordinator
Other Observations & Comments
When I first came on, MSOW was expensive and didn’t have the full functionality that VerityStream...
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Analyst/Coordinator
Service and Support
VerityStream has supported us well during the COVID-19 crisis. They really reached out with webinars...
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Analyst/Coordinator
Interfacing and Integration
VerityStream has stepped up their online and free training offerings. Their newer product has more...
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Analyst/Coordinator
Other Observations & Comments
We are on a legacy platform, and people are used to seeing new things. The product takes a while to...
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Analyst/Coordinator
Future Outlook
VerityStream's executives are on all the webinars. VerityStream has been building things up, and we...
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Director
Relationship
We have a very good relationship with the vendor. The vendor wants to maintain the relationship...
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Director
Technology
MSOW works fine; however, it is starting to become outdated because it feels as if it is still on...
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Director
Service and Support
The vendor was a bit late in facilitating communication, and I don’t know whether that was our fault...
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Director
ROI / Cost (care and feeding)
The vendor likes to charge us. The charges just depend on the scope of the project and the scope of...
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