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KLAS Research Director - Tanya Egbert
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Director

I don’t want to say that VerityStream breaks all their promises, but I wouldn’t say VerityStream...

Jan 2021
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Director

Reflecting on my experience with the MSOW implementation, the vendor lacked significant project...

Jan 2021
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Director

VerityStream charges for everything, and they charge for any additional training. They do offer...

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Director

MSOW offers functionality and is a good program. MSOW is complicated, but it is a worthwhile program...

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Director

My boss isn't happy with the amount of money that VerityStream charges and with some other things...

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Director

We had planned to switch one of our teams over to MSOW from another product. But once we learned...

Jan 2021
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Director

MSOW doesn’t meet our integration needs extremely well. VerityStream had painted a picture at the...

Jan 2021
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Director

For a new user, MSOW would be pretty overwhelming. Everything has to be connected to a workflow, and...

Jan 2021
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Director

The support from VerityStream is pretty good. I am very blessed to have an IT person on my team who...

Jan 2021
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Director

I would tell someone considering MSOW that the product will do a comprehensive job, but it is...

Jan 2021
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Analyst/Coordinator

The whole reason why our department moved to MSOW for most of our credentialing was to have more...

Dec 2020
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Analyst/Coordinator

MSOW seems very antiquated. I don’t feel like it is state of the art at all. I feel like it is a...

Dec 2020
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Director

We added some go-lives this year. We didn't go live with all of them at once. We have done this many...

Oct 2020
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Director

For training, VerityStream first has users do the mapping piece, where users map information from...

Oct 2020
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Director

If we had all of the modules for MSOW, it would probably work the way it is promoted to and be the...

Oct 2020
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Director

We don't work directly with the vendor. When we have issues or are doing an upgrade with our EMR, we...

Oct 2020
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Director

The way VerityStream goes about upgrades can be very challenging. We get a process map, which is in...

Oct 2020
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Director

VerityStream has changed a lot in the past couple of years. The vendor went from acquiring MSOW to...

Oct 2020
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Director

We don't have all of MSOW's modules, but the product does what we expect it to for what we do have....

Oct 2020
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Director

VerityStream nickel-and-dimes us to death. While I do think that MSOW is a good product, I dislike...

Oct 2020
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Director

Our biggest challenge with MSOW is its reporting capability. It can be challenging to get a report...

Oct 2020
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Director

We will not be going forward with getting the additional modules for MSOW. I think that this product...

Oct 2020
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Director

Staying with VerityStream is part of our long-term plans. We want to get the new product. I think...

Oct 2020
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Director

If the decision were up to me, I would purchase the system again, but I would have asked our company...

Oct 2020
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Director

MSOW is an older software solution. The reporting structure that is used is called Crystal Reports,...

Oct 2020
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Analyst/Coordinator

I wouldn't buy MSOW again. I would look at other options. There is no customer support from...

Oct 2020
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Analyst/Coordinator

The product works as promoted and supports integration. Everything that we do is electronic.

Oct 2020
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Analyst/Coordinator

I would give the ease of use a lower score because we have to build half of the reports in Crystal...

Oct 2020
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Analyst/Coordinator

There is one person that I reach out to, and that person always responds. When nobody from the help...

Oct 2020
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Manager

If the choice were up to me, I wouldn't buy MSOW again. I prefer EchoCredentialing. Both products...

Oct 2020
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Manager

The longer users work in the system, the easier the product is to use. Users need to be able to work...

Oct 2020
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Manager

MSOW is a good product. The product will do what users need it to do, as long as their company...

Oct 2020
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Manager

Right now, we can only use Internet Explorer with MSOW. We cannot use any other platforms like...

Oct 2020
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Manager

We are looking to move to the vendor's new product, but the new product isn't ready for us yet....

Oct 2020
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Manager

VerityStream works with us when we have issues. They try very hard. I am not going to say that we...

Oct 2020
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Manager

The vendor will charge us if we want them to patch something or update a field that wasn't ideally...

Oct 2020
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Manager

I was not happy with the implementation of this product. When we went live with the vendor, the...

Oct 2020
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Manager

The vendor has trainers that come out to us. These trainers try very hard to train us. They offer...

Oct 2020
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Manager

There are some elements of MSOW that even I don't know. The vendor did not talk to a credentialing...

Oct 2020
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Manager

The system requires a lot of clicking. There are several areas in the solution where there is no...

Oct 2020
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Manager

We have a whole tracking process that is very painful for our facility. The vendor is aware of...

Oct 2020
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Manager

We are not using VerityStream's new technology yet. We are waiting to go to their new product....

Oct 2020
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Manager

VerityStream's support is very helpful. If we have an issue, the help desk is very attentive. The...

Oct 2020
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Manager

VerityStream's executives interacted with us in the superuser group. However, I don't feel that the...

Oct 2020
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Manager

I would recommend this solution to others, but I would be open and tell them that the system has...

Oct 2020
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Manager

I haven't seen the vendor reach out to us for issues concerning mandates, COVID-19, or our state...

Oct 2020
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Director

The only time VerityStream executives got involved was when we were interviewing different vendors...

Oct 2020
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Director

I would give low scores just because we are on a really old version of the system. Perhaps if we had...

Oct 2020
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Director

Our dissatisfaction is partly because our system is so old. VerityStream does offer newer versions...

Oct 2020
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Director

When I request additional training, the vendor wants to charge us for it. That is not great.

Oct 2020
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Director

There are so many things I want to see improved. One thing that could be improved is the web crawls;...

Oct 2020
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Director

The product's integration gets the job done, but we have to have a lot of Band-Aids for data that...

Oct 2020
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Director

VerityStream's support team is pretty decent. The team members are helpful and nice when we hit...

Oct 2020
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VP/Other Executive

The system meets and exceeds my needs. We have a system set up to do everything we need for help...

Oct 2020
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VP/Other Executive

I have asked VerityStream to step up to real-world credentialing and what my needs are, and we have...

Oct 2020
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VP/Other Executive

We like MSOW. The system works for us. We have the autonomy we want with designing the system. We...

Oct 2020
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VP/Other Executive

VerityStream does nickel-and-dime, but the base rate is designed that way. Everything I need outside...

Oct 2020
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VP/Other Executive

We just implemented a new module. It didn’t go well, but part of the problem was that the majority...

Oct 2020
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VP/Other Executive

VerityStream constantly has lunch-and-learn sessions and gets people from different hospitals to...

Oct 2020
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VP/Other Executive

VerityStream has something, but we can’t scan images to it. It doesn’t track or report things....

Oct 2020
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Analyst/Coordinator

VerityStream did the training in person, and it was hands on. I am a hands-on learner; training is...

Oct 2020
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Analyst/Coordinator

Any time I have a problem, I just put in an email request to VerityStream's support and hear back...

Oct 2020
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Analyst/Coordinator

I don’t think we use MSOW to the fullest extent. But to the extent that we use it, we are 110%...

Oct 2020
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Analyst/Coordinator

If I could afford it, I would keep using MSOW. But that is not going to happen that way....

Oct 2020
(0)
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Nurse

We are so far behind on upgrades on the product that we don't have all of the bells and whistles...

Sep 2020
(0)
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Nurse

The functionality we are most looking forward to is the bug fixes that we haven't been able to get...

Sep 2020
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Nurse

The process of working with the vendor is really good. Whenever I have to call the vendor's customer...

Sep 2020
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Nurse

When we see the vendor in person at conferences, they are great. They have great things on their...

Sep 2020
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Nurse

The system meets our needs very well. We could be using the system in such a way that it would meet...

Sep 2020
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Nurse

During the COVID-19 crisis, the vendor has offered a ton of webinars about COVID-19 and all of the...

Sep 2020
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Nurse

The vendor avoids charging us for every little thing. We had a consultant that we used in the...

Sep 2020
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Nurse

I would rate the product a little lower for working as promoted just because of the bugs. The...

Sep 2020
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Director

If the decision were up to me, I would purchase the system again, but I would do the implementation...

Sep 2020
(0)
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Director

Our implementation was painful. It wasn't organized, and we were very busy. We kept changing...

Sep 2020
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Director

We followed the train-the-trainer method. I don't know whether end-user training was offered or...

Sep 2020
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Director

MSOW is a nice product. Our end users find it to be very easy to use. I am comparing MSOW to the...

Sep 2020
(0)
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Director

The vendor has been very nice and kind. I would give them high marks for ongoing support. The vendor...

Sep 2020
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Director

I would tell others that overall, the product is user friendly. It could definitely be a little...

Sep 2020
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Manager

We see VerityStream as a potential partner. We are happy with them as a company. Every company has...

Sep 2020
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Manager

We are going through an RFP. VerityStream has acknowledged that MSOW is a legacy system. They do...

Sep 2020
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Manager

It is difficult to assess the system's ease of use. We are growing, so our business needs are...

Sep 2020
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Manager

We have noticed that things have dropped off. A lot of things have dropped off during the pandemic,...

Sep 2020
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Manager

I won't say that VerityStream avoids charging. They do charge for every little thing, but most...

Sep 2020
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Manager

When we upgrade from one platform to another because of operating system changes, VerityStream...

Sep 2020
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Manager

We don't rely on VerityStream for training. Their documentation has been poor, but I have seen them...

Sep 2020
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Manager

Over the years, we have taken a phased approach to integration. We are evolving internally. We are...

Sep 2020
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Manager

I haven't really had any interactions with VerityStream's executives. They aren't proactive. They...

Sep 2020
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VP/Other Executive

Our concern with VerityStream is around customer service. We are concerned that if we continue with...

Sep 2020
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VP/Other Executive

If our purchasing team goes through the vetting process with the third-party vendors that we are...

Sep 2020
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VP/Other Executive

We have one of VerityStream’s solutions for the customer service pieces. One of the vendor’s...

Sep 2020
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VP/Other Executive

We struggle with nickel-and-diming. We spend an awful lot of money each year. The vendor tried to...

Sep 2020
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VP/Other Executive

I wasn’t here when the product was implemented, but the team members still talk about how...

Sep 2020
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VP/Other Executive

The system isn’t robust enough to support a modern, integrated healthcare delivery system. It is...

Sep 2020
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VP/Other Executive

The solution isn’t very intuitive. I struggle with it. I have been in my role for a few years, and...

Sep 2020
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VP/Other Executive

I have been very disappointed with the vendor’s customer support. The vendor doesn’t deliver on...

Sep 2020
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Manager

Every time VerityStream does any little upgrade, there are issues for weeks. When we reach out to...

Aug 2020
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Manager

I haven’t been involved in any of the new training. I went through the training that VerityStream...

Aug 2020
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Manager

The solution has a lot of capabilities that I am not even aware of in terms of report building. If...

Aug 2020
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Manager

I feel like the software could do a lot more than my department even utilizes it for. It is not...

Aug 2020
(0)
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Manager

MSOW is a fairly good product, but it could be utilized a lot better on our side and their side....

Aug 2020
(0)
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Manager

I would like to see the capability of my providers to have a portal site that they can access and...

Aug 2020
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Manager

VerityStream seems to be on top of their technology, but it could be a lot more streamlined and user...

Aug 2020
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Manager

I don’t have that much involvement with VerityStream's support, but from what I have heard, they are...

Aug 2020
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Manager

The reports are one thing that MSOW does well. There might be glitches along the way while we try to...

Aug 2020
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Manager

The thing that would prevent me from buying the solution again is the customer service....

Aug 2020
(0)
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Director

With the software, I don't think it makes any difference whether providers are in state or out of...

Jul 2020
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Director

There was some guidance around regulations. VerityStream is dealing with people from all 50 states,...

Jul 2020
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Director

We are supposed to be a strategic account, but I don't think that we have a good representative or...

Jul 2020
(0)
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Director

I find VerityStream's billing system to be pretty complicated. I don't see all of the bills. Our...

Jul 2020
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Director

VerityStream keeps their promises, but there are some things. For example, we need to upgrade to the...

Jul 2020
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Director

The system is really simple and intuitive. I don't find it to be complicated at all. It absolutely...

Jul 2020
(0)
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Director

There is a new person at the help desk that I have been working with, and I just want to throttle...

Jul 2020
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Director

VerityStream has supported us through the COVID-19 crisis very well. They have done a lot of...

Jul 2020
(0)
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Director

The software product easily supports remote credentialing approvals. We don't use that component...

Jul 2020
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Director

Monitoring productivity is the biggest challenge with using a remote workforce. VerityStream helps...

Jul 2020
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Director

I don't know that the product exceeds expectations. I don't know what exceeding expectations looks...

Jul 2020
(0)
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Director

VerityStream does well at delivering new technology. We wonder why they don't do some things, so...

Jul 2020
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Director

VerityStream's support is pretty good. The quality sometimes depends on who we get at the help desk....

Jul 2020
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Director

We have an annual meeting with somebody, but I don't know that I find that meeting to be that...

Jul 2020
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Director

The executive involvement is pretty high. VerityStream's president is pretty accessible and seems...

Jul 2020
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Director

I am not 100% sure what we pay. I don't know the cost, and that is great because I don't have to...

Jul 2020
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Director

We haven't done anything recently in terms of implementation services. We acquired a facility, so we...

Jul 2020
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Director

I don't like VerityStream's CredentialStream platform because it is a change. We are just getting...

Jul 2020
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Director

I think the training was a health system issue; I don't think it was a VerityStream issue. When we...

Jul 2020
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Director

We have the managed-care component and network management. Those sides don't fully meet our needs. I...

Jul 2020
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Director

The product is stable, even though the end-user experience could be a lot better. The product is...

Jun 2020
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Director

The support and upgrades could definitely be better. In the modern application world, there are many...

Jun 2020
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Director

Aside from the vendor’s support and some of the nickel-and-diming for small things, I like...

Jun 2020
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Analyst/Coordinator

When I first came on, MSOW was expensive and didn’t have the full functionality that VerityStream...

Jun 2020
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Analyst/Coordinator

VerityStream has supported us well during the COVID-19 crisis. They really reached out with webinars...

Jun 2020
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Analyst/Coordinator

VerityStream has stepped up their online and free training offerings. Their newer product has more...

Jun 2020
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Analyst/Coordinator

We are on a legacy platform, and people are used to seeing new things. The product takes a while to...

Jun 2020
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Analyst/Coordinator

VerityStream's executives are on all the webinars. VerityStream has been building things up, and we...

Jun 2020
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Director

We have a very good relationship with the vendor. The vendor wants to maintain the relationship...

May 2020
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Director

MSOW works fine; however, it is starting to become outdated because it feels as if it is still on...

May 2020
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Director

The vendor was a bit late in facilitating communication, and I don’t know whether that was our fault...

May 2020
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Director

The vendor likes to charge us. The charges just depend on the scope of the project and the scope of...

May 2020
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