MSOW
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Future Outlook

We are working with VerityStream to improve the product, and we plan on getting new functionality...

Mar 2023
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Director

Functionality and Upgrades

We manually send routine updates via email to the applicants. And because of our volume, we don't...

Mar 2023
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Director

Implementation and Training

We haven't had any official training since the implementation. The vendor has some online training...

Mar 2023
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Director

Functionality and Upgrades

The product has an administrative review process. It is a little funky and complicated. With the...

Mar 2023
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Director

Other Observations & Comments

In terms of new technology, the vendor hasn’t delivered anything to us recently that I am aware of....

Mar 2023
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Director

Relationship

Based on conversations I have had in the past and emails that I have been copied on, the vendor...

Mar 2023
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Analyst/Coordinator

Service and Support

Our experience with the vendor has been pretty good. The vendor has still been very supportive of...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The vendor doesn’t support us with training. In the past, we have asked for very specific training...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

MSOW has a module where providers approve recommendations for other providers' privileges and sign...

Mar 2023
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Analyst/Coordinator

Technology

MSOW is highly customizable, but there is a gap between what we would like to do and what we can do....

Mar 2023
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Analyst/Coordinator

Implementation and Training

The vendor hosts a really nice virtual user conference every year. The vendor hosts different...

Mar 2023
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Manager

Functionality and Upgrades

MSOW is a credentialing software, and it does what we need it to. However, we would like to see more...

Mar 2023
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Manager

Functionality and Upgrades

Even though we have challenges with the product, the product is not something I am having to call...

Mar 2023
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Manager

Other Observations & Comments

The vendor delivers on their vision. Their vision just doesn't always mesh with my vision.

Mar 2023
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Manager

Relationship

We have regular standing meetings with high-ranking executives from VerityStream regarding issues,...

Mar 2023
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Manager

Service and Support

We have had challenges with the vendor’s support. When things go wrong, it can take a long time to...

Mar 2023
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Manager

Implementation and Training

The vendor works through upgrades with us. Our most recent upgrades have gone quite smoothly. There...

Mar 2023
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Manager

Implementation and Training

The vendor has training that we can access, but it tends to be quite basic. If people are brand new...

Mar 2023
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Analyst/Coordinator

Technology

I am very used to the product, so I am very comfortable with it. What I don't like about the product...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I have trained people on the product, and they catch on pretty quickly. There are different colors...

Jan 2023
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Analyst/Coordinator

Technology

The vendor comes out with new technology, but it costs a lot of money. Right now, they are talking...

Jan 2023
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Analyst/Coordinator

Service and Support

My experience with VerityStream is that we will have an issue and call their help desk people, and...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We get emails from the vendor if there is a major disruption, but other times, there are things that...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

An issue we have with the vendor is that the web crawlers keep stopping for many of the different...

Jan 2023
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Analyst/Coordinator

Service and Support

When the product has downtime, it only lasts for a few hours. The vendor tries to work around our...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I haven't noticed many bugs on my side of the product. By the time we get an upgrade, the bugs have...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The vendor has videos and things available for training, but they don’t work for my learning style.

Jan 2023
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Manager

Relationship

There have been misunderstandings during the time I have been working with VerityStream, but...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream’s implementation of upgrades is not perfect. When there are problems and mistakes,...

Nov 2022
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Manager

Implementation and Training

VerityStream has consultants that were end users before, and those folks are awesome, but the...

Nov 2022
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Manager

Functionality and Upgrades

There are quite a few features that have to do with contracting and group management that I would...

Nov 2022
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Manager

Relationship

We meet with VerityStream's support team regularly and can meet more frequently if we need to. The...

Nov 2022
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Manager

Relationship

The way in which VerityStream fosters a community of users is awesome; we can’t put a value on that....

Nov 2022
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Manager

Functionality and Upgrades

The system works great, but when we first get into MSOW, it is hard to launch the processes and...

Nov 2022
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Manager

Relationship

The way things are set up is that we do not talk to VerityStream directly. They have a point of...

Nov 2022
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Manager

ROI / Cost

Some of the measurable benefits of MSOW are the process of being able to send out our verification...

Nov 2022
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Manager

Lessons Learned

We would purchase MSOW again, and we would recommend VerityStream. They have one of the better...

Nov 2022
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Manager

Functionality and Upgrades

The way that the reports used to come up for letters was a lot faster before we upgraded to the...

Nov 2022
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Manager

Other Observations & Comments

When I moved organizations, my new company did not purchase the full version of MSOW. The full...

Nov 2022
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Manager

Implementation and Training

VerityStream did formal training when they first implemented the product, but unless we go into the...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream is continuing to maintain MSOW, but their focus has shifted to their new product. There...

Nov 2022
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Manager

Implementation and Training

The training that VerityStream offers is horrific. The training is for people who don’t work with...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream’s database has always been very subpar. The module should work as it is meant to;...

Nov 2022
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Manager

Functionality and Upgrades

We like MSOW a lot, and there are select features about it that we really enjoy. There are always...

Nov 2022
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Manager

ROI / Cost

There are some improvements that we have to pay for in MSOW, and I don’t think those are all that great....

Nov 2022
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Manager

Relationship

We recently had an issue with VerityStream, and they took too long to escalate the issue, so we...

Nov 2022
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Manager

Functionality and Upgrades

We like a lot of MSOW's functionalities. It is so much more user friendly than other products in the...

Nov 2022
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Director

Service and Support

The tech support team from VerityStream has been great; they have been Johnny-on-the-spot, so there...

Oct 2022
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Director

Relationship

Since the pandemic and all that, VerityStream has made a lot more things virtual. Trying to get...

Oct 2022
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Director

Future Outlook

One of the reasons why we are going out for RFPs is that we have areas in our organization that are...

Oct 2022
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Director

ROI / Cost

VerityStream charges for every little thing. Our biggest joke in meetings is if we want to reach out...

Oct 2022
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Director

Functionality and Upgrades

VerityStream keeps all their promises to our organization. The vendor has been very good with upgrades....

Oct 2022
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Director

Functionality and Upgrades

VerityStream requires the use of Crystal Reports to build reports, and most people we try to hire to...

Oct 2022
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Director

Technology

All of VerityStream’s new technology is going to their new CredentialStream product, and they are...

Oct 2022
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Manager

Functionality and Upgrades

I really like the program. It works well. It is fairly easy to use and very user friendly. We can do...

Oct 2022
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Manager

Relationship

If we need anything, VerityStream is consistent in responding and taking care of any problems....

Oct 2022
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Manager

Functionality and Upgrades

Automated faxing would be a great addition to MSOW and our organization. MSOW does not currently...

Aug 2022
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Manager

Functionality and Upgrades

There is difficulty with MSOW because when we go to a screen, it has a pop-up. The separate pop-up...

Aug 2022
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Manager

Functionality and Upgrades

MSOW did an improvement with our A/R section so that it looks more modern, but the main product...

Aug 2022
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Manager

Functionality and Upgrades

I like the automated emailing within MSOW and the processes we can create. Some web crawls don't...

Aug 2022
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Manager

Functionality and Upgrades

Our organization is able to have the information automatically emailed, or we can select the fax or...

Aug 2022
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Director

Implementation and Training

There really hasn’t been any training from the vendor. I know that the product could have been set...

Aug 2022
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Director

Functionality and Upgrades

We have to do a lot of clicking and duplication of entries in MSOW. The system is just laborious. It...

Aug 2022
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Director

ROI / Cost

Things are breaking in MSOW, and we are trying to customize the system to fit the new standards...

Aug 2022
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Director

Relationship

The vendor has been reactive about everything. If they know a web crawler is going to be down, they...

Aug 2022
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Director

Technology

The technology hasn’t really changed during our time with the vendor.

Aug 2022
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Director

Relationship

I have contact with the vendor’s executives, but I think that there could be more contact and communication....

Aug 2022
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Director

Technology

We have been really dissatisfied with MSOW. The system has been going down quite a bit and seems...

Aug 2022
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Director

Functionality and Upgrades

MSOW is not the most user friendly or flexible of systems. If changes need to be made to the system...

Aug 2022
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Director

Future Outlook

MSOW is due to be sunset. It has been decrepit. Our organization has gotten larger, so it would be...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Our offices love using the MSOW for credentialing, but we aren't so thrilled with MSOW because the...

Jul 2022
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Director

Relationship

Things are going very well with MSOW. The vendor keeps all of their promises, and the promises that...

Jun 2022
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Director

Service and Support

When we upgrade, we always find something that is broken that the vendor isn't aware of. When it...

Jun 2022
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Director

Service and Support

In one of our upgrades, we had a serious issue that affected our workflow. The vendor didn't fix...

Jun 2022
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Director

Implementation and Training

The quality and effectiveness of the vendor's initial and ongoing training are fine. We have no...

Jun 2022
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Director

Technology

One big problem is that the system's web crawling tool doesn't update the date. The system's...

Jun 2022
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