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MSOW Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

We have been extremely satisfied with VerityStream over the years. We have been with the vendor for...

Mar 2024
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(0)
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Manager

Product

As systems change and we add on more departments, we have more needs for the data, and some systems,...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We would like to be able to stop using MSOW and to use something better. If we weren't in a period...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

More often than not, VerityStream doesn't keep their promises. We pay for things that we don't get...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We are constantly finding bugs and things in the system that don't work the way we would like them...

Jan 2024
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(0)
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Analyst/Coordinator

Product

MSOW's reliability and stability are pretty good. The system is hosted, so everything in it is...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

VerityStream's support is very good. We have a working relationship and connection with the...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship

There is no phone support for MSOW. We get web support, and it takes forever for VerityStream’s...

Jan 2024
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Manager

Product

There are a lot of problems with the web crawl feature in MSOW. The DEA site and other sites that we...

Jan 2024
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