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MSOW
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Tanya Egbert
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KLAS Research Director - Tanya Egbert
 
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User Commentary

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Manager

Going with MSOW was a corporate decision. Our partner used the solution. That is why we went with...

Oct 2021
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Manager

The solution freezes a lot, and then we have to relaunch it. The major issue with the solution is...

Oct 2021
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Director

When MSOW works, it works well. The vendor offers excellent CEUs. I feel like they offer more than...

Oct 2021
||
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Director

We implemented MSOW before the pandemic. Our implementation was a nightmare. Everything was delayed...

Oct 2021
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(0)
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Director

I don't know whether the solution is a problem or whether we just have knowledge issues. However, I...

Oct 2021
||
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Director

MSOW is a clumsy system. It takes many steps to do things. We have to go into one screen and then...

Oct 2021
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Director

Things are going pretty well. We have a lot of projects and partnerships going on, and VerityStream...

Aug 2021
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Director

One interesting thing is that I asked VerityStream for a proposal for a specific thing, and I am...

Aug 2021
||
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Director

The vendor nickel-and-dimes us. We know that if we ask for something to add on, there is always a...

Aug 2021
||
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Director

Some things occurred with the last upgrade that lowered my score. The most recent upgrade had quite...

Aug 2021
||
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Director

The facility screen on the network management side is actually not very useful for credentialing a...

Aug 2021
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Director

If there is a new product, nothing proactive is done. We read about the new thing in the newsletter...

Aug 2021
||
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Director

The support has been pretty good. One person in the vendor's IT area isn't always customer service...

Aug 2021
||
(0)
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Director

Our users on the health plan side are very frustrated with MSOW because they don't have a facility...

Aug 2021
||
(0)
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Manager

Our experience has been pretty good. We have had some issues, but one of the customer service people...

Aug 2021
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Manager

We have had more one-on-one training rather than training where we get told to do A, B, and C. There...

Aug 2021
||
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Manager

When we were implementing the online application, we asked whether we could do X, Y, and Z....

Aug 2021
||
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Manager

There was an extra fee to get a project manager to help implement the upgrade, but I don't know...

Aug 2021
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Manager

There are little gaps in functionality, such as having a cursor go back to where we started instead...

Aug 2021
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Manager

Right now the solution is working. But if something goes wrong and we are on Internet Explorer and...

Aug 2021
||
(0)
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Manager

It has taken a long time to get to where we are now, but we love the solution now. If something is...

Aug 2021
||
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Analyst/Coordinator

VerityStream is much closer to the level of maturity of two guys in the garage than any other vendor...

Jul 2021
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Analyst/Coordinator

VerityStream's marketing is exceptional, but their support is not. If they spent as much time...

Jul 2021
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Analyst/Coordinator

It seems more and more that the upgrades that are pushed out are bug fixes that invariably introduce...

Jul 2021
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Analyst/Coordinator

VerityStream makes changes in the production environment, and we may or may not know about it in...

Jul 2021
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(0)
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Analyst/Coordinator

A lot of the training material the vendor has online is severely outdated with old branding. The...

Jul 2021
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Analyst/Coordinator

The base product works, but the new modules that the vendor does a great job of marketing are very...

Jul 2021
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Analyst/Coordinator

The vendor hosts the product for us, and that largely eliminates any of our ability to directly work...

Jul 2021
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(0)
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Analyst/Coordinator

Between the older modules and the newer modules, the vendor has not been able to keep pace with our...

Jul 2021
||
(0)
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Analyst/Coordinator

We have had continual problems in the past. We have had to establish a one-on-one relationship with...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor makes changes in production without testing things first. Their support people just...

Jul 2021
||
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Analyst/Coordinator

When we are having difficulties, we oftentimes have to initiate the conversation before it escalates...

Jul 2021
||
(0)
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Analyst/Coordinator

Compared to what we have been told of the vendor's road map, we are not seeing a lot of significant...

Jul 2021
||
(0)
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Analyst/Coordinator

We can only extract data out of MSOW is by writing very specific Crystal reports or web reports or...

Jul 2021
||
(0)
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Analyst/Coordinator

We know that MSOW is not the product the vendor is primarily marketing any longer, but we also know...

Jul 2021
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Analyst/Coordinator

Where the vendor fails miserably is in the bolt-ons that hospitals and clinics have to buy. Some are...

Jul 2021
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Director

I don’t want to say that VerityStream breaks all their promises, but I wouldn’t say VerityStream...

Jan 2021
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(0)
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Director

Reflecting on my experience with the MSOW implementation, the vendor lacked significant project...

Jan 2021
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Director

VerityStream charges for everything, and they charge for any additional training. They do offer...

Jan 2021
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Director

MSOW offers functionality and is a good program. MSOW is complicated, but it is a worthwhile program...

Jan 2021
||
(0)
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Director

My boss isn't happy with the amount of money that VerityStream charges and with some other things...

Jan 2021
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Director

We had planned to switch one of our teams over to MSOW from another product. But once we learned...

Jan 2021
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Director

MSOW doesn’t meet our integration needs extremely well. VerityStream had painted a picture at the...

Jan 2021
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Director

For a new user, MSOW would be pretty overwhelming. Everything has to be connected to a workflow, and...

Jan 2021
||
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Director

The support from VerityStream is pretty good. I am very blessed to have an IT person on my team who...

Jan 2021
||
(0)
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Director

I would tell someone considering MSOW that the product will do a comprehensive job, but it is...

Jan 2021
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(0)
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Analyst/Coordinator

The whole reason why our department moved to MSOW for most of our credentialing was to have more...

Dec 2020
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Analyst/Coordinator

MSOW seems very antiquated. I don’t feel like it is state of the art at all. I feel like it is a...

Dec 2020
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Director

We added some go-lives this year. We didn't go live with all of them at once. We have done this many...

Oct 2020
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Director

For training, VerityStream first has users do the mapping piece, where users map information from...

Oct 2020
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(0)
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Director

If we had all of the modules for MSOW, it would probably work the way it is promoted to and be the...

Oct 2020
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(0)
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Director

We don't work directly with the vendor. When we have issues or are doing an upgrade with our EMR, we...

Oct 2020
||
(0)
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Director

The way VerityStream goes about upgrades can be very challenging. We get a process map, which is in...

Oct 2020
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(0)
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Director

VerityStream has changed a lot in the past couple of years. The vendor went from acquiring MSOW to...

Oct 2020
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(0)
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Director

We don't have all of MSOW's modules, but the product does what we expect it to for what we do have....

Oct 2020
||
(0)
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Director

VerityStream nickel-and-dimes us to death. While I do think that MSOW is a good product, I dislike...

Oct 2020
||
(0)
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Director

Our biggest challenge with MSOW is its reporting capability. It can be challenging to get a report...

Oct 2020
||
(0)
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Director

We will not be going forward with getting the additional modules for MSOW. I think that this product...

Oct 2020
||
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