MSOW Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

We would like to be able to stop using MSOW and to use something better. If we weren't in a period...

Jan 2024
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Analyst/Coordinator

Relationship

More often than not, VerityStream doesn't keep their promises. We pay for things that we don't get...

Jan 2024
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Analyst/Coordinator

Relationship, Product

We are constantly finding bugs and things in the system that don't work the way we would like them...

Jan 2024
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Analyst/Coordinator

Product

MSOW's reliability and stability are pretty good. The system is hosted, so everything in it is...

Jan 2024
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Analyst/Coordinator

Relationship

VerityStream's support is very good. We have a working relationship and connection with the...

Jan 2024
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Manager

Loyalty, Relationship

There is no phone support for MSOW. We get web support, and it takes forever for VerityStream’s...

Jan 2024
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Manager

Product

There are a lot of problems with the web crawl feature in MSOW. The DEA site and other sites that we...

Jan 2024
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Manager

Relationship, Product, Value

The technology industry is always growing, so maintaining a tool that keeps up with the latest and...

Nov 2023
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Manager

Relationship

The biggest struggles that I have are just normal struggles. The vendor’s support has A, B, and C...

Nov 2023
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Manager

Loyalty, Relationship

I will advocate for staying with VerityStream because they do keep their promises. They are not...

Nov 2023
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Manager

Relationship

I had a situation a couple of months ago with VerityStream where we had a work stoppage issue that...

Nov 2023
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Director

Value

The vendor wants to charge us for any additional builds or things that are different or new and will...

Oct 2023
||
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Director

Culture, Product

We had a glitch in the system that had to do with something that was done in a recent upgrade.

Oct 2023
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(0)
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Director

Operations

All of VerityStream's training requires people to go to their site and find a document or watch a...

Oct 2023
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Director

Product

If I could tell VerityStream to do one thing, it would be to get rid of crystal reporting. That is...

Oct 2023
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Director

Loyalty

We are moving away from MSOW because it isn't as up-to-date as we need it to be. CredentialStream is...

Oct 2023
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Director

Relationship

The system has had crashes, but the vendor has really good customer support. Their support people...

Oct 2023
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Manager

Value

There are some areas in MSOW where we buy packages, and there are some areas where we don’t. If we...

Jun 2023
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Manager

Product

I like that we are able to drag and drop items and documents into MSOW instead of searching for and...

Jun 2023
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Manager

Product

For some reason, we have freezes and glitches with the automatic faxing in MSOW, and I don’t know...

Jun 2023
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Manager

Loyalty

Our organization has made a decision to go with another vendor's product, so MSOW is not a part of...

Jun 2023
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Manager

Relationship, Value

VerityStream actively works with us, but there are some challenges and some things they still...

Jun 2023
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Manager

Relationship, Operations

The documentation on the vendor’s website is outdated. It usually doesn't show all the screens that...

Jun 2023
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Manager

Operations

A lot of the training is actually offered by end users from other hospitals who talk about what they...

Jun 2023
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Manager

Loyalty

When we went live with MSOW, we almost got rid of the product. We were going to make a decision to...

Jun 2023
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Manager

Product

The MSOW product is good. It is the best in the market. But there are some areas that are not well...

Jun 2023
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Manager

Product

We can't use all of the functionality in several of the modules because the functionality seems like...

Jun 2023
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Manager

Relationship, Product

I feel that VerityStream should include or query their end users more when trying to build...

Jun 2023
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(0)
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Manager

Product, Value

Overall, MSOW is a good product. We deliver data in our downstream systems to many different fee...

Jun 2023
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Manager

Relationship

VerityStream’s support people are very helpful. When we open a ticket, they are usually very...

Jun 2023
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Director

Relationship, Value

VerityStream is always willing to work with us on a solution that can avoid charges. VerityStream...

Apr 2023
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(0)
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Director

Operations, Product

The documentation on VerityStream’s customer website isn’t always kept up-to-date. That is a...

Apr 2023
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Director

Loyalty

MSOW is working well for us, and it would be a very big lift to transition to something else, so the...

Apr 2023
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Director

Product

The functionality of MSOW’s design is fine. However, the look of the design is very out of date, and...

Apr 2023
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Director

Relationship

Our account executive is very engaged, but we still have challenges with VerityStream’s technical...

Apr 2023
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Director

Product

We meet regulations, and MSOW helps automate processes, but the system doesn’t do much beyond that....

Apr 2023
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Director

Loyalty, Product

There are a couple of really good solutions in this space, and MSOW would be one of the solutions...

Apr 2023
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Director

Loyalty

The organization that we merged with had already standardized on a single platform from another...

Apr 2023
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Director

Operations

The issue isn’t that MSOW is not necessarily meeting our needs; the issue is just that MSOW wasn’t...

Apr 2023
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Director

Relationship, Product, Value

It is rare that any of the vendors in this space make any worthwhile upgrades in real time. It takes...

Apr 2023
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Director

Product

MSOW is one of the big powerhouse solutions for credentialing and privileging. There are certain...

Apr 2023
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Director

Operations

VerityStream does a nice job with their training. They are involved. VerityStream offers seminars,...

Apr 2023
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Director

Product

There is really only one integration point for MSOW, and I think it is an interface that was...

Apr 2023
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Director

Relationship

Our relationship with VerityStream is excellent. The vendor’s support people are fairly responsive,...

Apr 2023
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Manager

Relationship, Product

VerityStream is doing well at addressing concerns across the country, and other users in my state...

Apr 2023
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Manager

Relationship, Operations

Many systems use this product in our state, and that has made things even better for us as peers. We...

Apr 2023
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Manager

Value

We started out with a lesser product, and it has grown with us. We have increased our participation...

Apr 2023
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(0)
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Director

Loyalty, Product

We are working with VerityStream to improve the product, and we plan on getting new functionality...

Mar 2023
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(0)
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Director

Product

We manually send routine updates via email to the applicants. And because of our volume, we don't...

Mar 2023
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(0)
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Director

Operations

We haven't had any official training since the implementation. The vendor has some online training...

Mar 2023
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(0)
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Director

Product

The product has an administrative review process. It is a little funky and complicated. With the...

Mar 2023
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Director

Loyalty

In terms of new technology, the vendor hasn’t delivered anything to us recently that I am aware of....

Mar 2023
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(0)
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Director

Relationship

Based on conversations I have had in the past and emails that I have been copied on, the vendor...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

Our experience with the vendor has been pretty good. The vendor has still been very supportive of...

Mar 2023
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Analyst/Coordinator

Operations

The vendor doesn’t support us with training. In the past, we have asked for very specific training...

Mar 2023
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Analyst/Coordinator

Product

MSOW has a module where providers approve recommendations for other providers' privileges and sign...

Mar 2023
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(0)
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Analyst/Coordinator

Product

MSOW is highly customizable, but there is a gap between what we would like to do and what we can do....

Mar 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The vendor hosts a really nice virtual user conference every year. The vendor hosts different...

Mar 2023
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Manager

Product

MSOW is a credentialing software, and it does what we need it to. However, we would like to see more...

Mar 2023
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Manager

Product

Even though we have challenges with the product, the product is not something I am having to call...

Mar 2023
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Manager

Relationship

The vendor delivers on their vision. Their vision just doesn't always mesh with my vision.

Mar 2023
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Manager

Relationship

We have regular standing meetings with high-ranking executives from VerityStream regarding issues,...

Mar 2023
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Manager

Relationship

We have had challenges with the vendor’s support. When things go wrong, it can take a long time to...

Mar 2023
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Manager

Operations, Product

The vendor works through upgrades with us. Our most recent upgrades have gone quite smoothly. There...

Mar 2023
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Manager

Operations

The vendor has training that we can access, but it tends to be quite basic. If people are brand new...

Mar 2023
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