MSOW
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Relationship

There have been misunderstandings during the time I have been working with VerityStream, but...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream’s implementation of upgrades is not perfect. When there are problems and mistakes,...

Nov 2022
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Manager

Implementation and Training

VerityStream has consultants that were end users before, and those folks are awesome, but the...

Nov 2022
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Manager

Functionality and Upgrades

There are quite a few features that have to do with contracting and group management that I would...

Nov 2022
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Manager

Relationship

We meet with VerityStream's support team regularly and can meet more frequently if we need to. The...

Nov 2022
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Manager

Relationship

The way in which VerityStream fosters a community of users is awesome; we can’t put a value on that....

Nov 2022
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Manager

Functionality and Upgrades

The system works great, but when we first get into MSOW, it is hard to launch the processes and...

Nov 2022
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Manager

Relationship

The way things are set up is that we do not talk to VerityStream directly. They have a point of...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Some of the measurable benefits of MSOW are the process of being able to send out our verification...

Nov 2022
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Manager

Lessons Learned

We would purchase MSOW again, and we would recommend VerityStream. They have one of the better...

Nov 2022
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Manager

Functionality and Upgrades

The way that the reports used to come up for letters was a lot faster before we upgraded to the...

Nov 2022
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Manager

Other Observations & Comments

When I moved organizations, my new company did not purchase the full version of MSOW. The full...

Nov 2022
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Manager

Implementation and Training

VerityStream did formal training when they first implemented the product, but unless we go into the...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream is continuing to maintain MSOW, but their focus has shifted to their new product. There...

Nov 2022
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Manager

Implementation and Training

The training that VerityStream offers is horrific. The training is for people who don’t work with...

Nov 2022
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Manager

Functionality and Upgrades

VerityStream’s database has always been very subpar. The module should work as it is meant to;...

Nov 2022
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Manager

Functionality and Upgrades

We like MSOW a lot, and there are select features about it that we really enjoy. There are always...

Nov 2022
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Manager

ROI / Cost (care and feeding)

There are some improvements that we have to pay for in MSOW, and I don’t think those are all that great....

Nov 2022
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Manager

Relationship

We recently had an issue with VerityStream, and they took too long to escalate the issue, so we...

Nov 2022
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Manager

Functionality and Upgrades

We like a lot of MSOW's functionalities. It is so much more user friendly than other products in the...

Nov 2022
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Director

Service and Support

The tech support team from VerityStream has been great; they have been Johnny-on-the-spot, so there...

Oct 2022
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Director

Relationship

Since the pandemic and all that, VerityStream has made a lot more things virtual. Trying to get...

Oct 2022
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Director

Future Outlook

One of the reasons why we are going out for RFPs is that we have areas in our organization that are...

Oct 2022
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Director

ROI / Cost (care and feeding)

VerityStream charges for every little thing. Our biggest joke in meetings is if we want to reach out...

Oct 2022
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Director

Functionality and Upgrades

VerityStream keeps all their promises to our organization. The vendor has been very good with upgrades....

Oct 2022
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Director

Functionality and Upgrades

VerityStream requires the use of Crystal Reports to build reports, and most people we try to hire to...

Oct 2022
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Director

Technology

All of VerityStream’s new technology is going to their new CredentialStream product, and they are...

Oct 2022
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Manager

Functionality and Upgrades

I really like the program. It works well. It is fairly easy to use and very user friendly. We can do...

Oct 2022
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Manager

Relationship

If we need anything, VerityStream is consistent in responding and taking care of any problems....

Oct 2022
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Manager

Functionality and Upgrades

Automated faxing would be a great addition to MSOW and our organization. MSOW does not currently...

Aug 2022
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Manager

Functionality and Upgrades

There is difficulty with MSOW because when we go to a screen, it has a pop-up. The separate pop-up...

Aug 2022
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Manager

Functionality and Upgrades

MSOW did an improvement with our A/R section so that it looks more modern, but the main product...

Aug 2022
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Manager

Functionality and Upgrades

I like the automated emailing within MSOW and the processes we can create. Some web crawls don't...

Aug 2022
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Manager

Functionality and Upgrades

Our organization is able to have the information automatically emailed, or we can select the fax or...

Aug 2022
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Director

Implementation and Training

There really hasn’t been any training from the vendor. I know that the product could have been set...

Aug 2022
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Director

Functionality and Upgrades

We have to do a lot of clicking and duplication of entries in MSOW. The system is just laborious. It...

Aug 2022
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Director

ROI / Cost (care and feeding)

Things are breaking in MSOW, and we are trying to customize the system to fit the new standards...

Aug 2022
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Director

Relationship

The vendor has been reactive about everything. If they know a web crawler is going to be down, they...

Aug 2022
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Director

Technology

The technology hasn’t really changed during our time with the vendor.

Aug 2022
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Director

Relationship

I have contact with the vendor’s executives, but I think that there could be more contact and communication....

Aug 2022
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Director

Technology

We have been really dissatisfied with MSOW. The system has been going down quite a bit and seems...

Aug 2022
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Director

Functionality and Upgrades

MSOW is not the most user friendly or flexible of systems. If changes need to be made to the system...

Aug 2022
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Director

Future Outlook

MSOW is due to be sunset. It has been decrepit. Our organization has gotten larger, so it would be...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Our offices love using the MSOW for credentialing, but we aren't so thrilled with MSOW because the...

Jul 2022
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Director

Relationship

Things are going very well with MSOW. The vendor keeps all of their promises, and the promises that...

Jun 2022
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Director

Service and Support

When we upgrade, we always find something that is broken that the vendor isn't aware of. When it...

Jun 2022
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Director

Service and Support

In one of our upgrades, we had a serious issue that affected our workflow. The vendor didn't fix...

Jun 2022
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Director

Implementation and Training

The quality and effectiveness of the vendor's initial and ongoing training are fine. We have no...

Jun 2022
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Director

Technology

One big problem is that the system's web crawling tool doesn't update the date. The system's...

Jun 2022
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Manager

Functionality and Upgrades

MSOW has been very successful for us. There are also a lot of other facilities that are similar...

Mar 2022
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Manager

Functionality and Upgrades

MSOW has the add-ons and functionalities that we need, but we have made additions to the system that...

Mar 2022
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Manager

Implementation and Training

The vendor is great. They provide us with education. They expand our capabilities based on what they...

Mar 2022
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Manager

Functionality and Upgrades

VerityStream has been awesome to work with. When we have a gap in our needs, they help us move...

Mar 2022
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Manager

Service and Support

If we didn't have a dedicated IT person, we probably wouldn't be as happy with the system as we are....

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

VerityStream does upgrades, and MSOW works just fine. It integrates with what we need it to. MSOW...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

MSOW is all I know right now. It is super easy to use. I like the workflow. We can easily forget to...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

When we go into the administrative review area, it lists all our files, and we have to search...

Feb 2022
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Analyst/Coordinator

Service and Support

I haven’t had any issues with VerityStream’s support, and I haven’t heard of anybody who has had...

Feb 2022
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Nurse

Technology

We are still working on either getting upgraded or moving to an entirely different platform from...

Feb 2022
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Nurse

Implementation and Training

VerityStream doesn't do very much training at all. The implementation was good, but the training...

Feb 2022
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Nurse

Future Outlook

MSOW is very easy to use. It meets all of our needs. It is just hard to get there because the...

Feb 2022
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Nurse

Relationship

Because we are on MSOW, we can subscribe to VerityStream's emails. I have learned a lot from those...

Feb 2022
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Nurse

Service and Support

The support we have received has been excellent. We are definitely staying with VerityStream.

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay extra for the web crawlers. When we have an expiring license, MSOW automatically goes out to...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Once references are completed, it would be nice if we could get an alert. Right now, we have to go...

Jan 2022
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Analyst/Coordinator

Relationship

I don't really hear from the executives, but there are people above me that hear from the...

Jan 2022
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Analyst/Coordinator

Implementation and Training

For our application, if we wanted to make a change to one page, it would cost a certain amount of...

Jan 2022
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Analyst/Coordinator

Service and Support

We have a dedicated IT person that is working with us and is at the forefront. Before, we didn't...

Jan 2022
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Analyst/Coordinator

Implementation and Training

If we click on VerityStream’s website, there are training documents available, and they seem to be...

Jan 2022
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Analyst/Coordinator

Relationship

VerityStream has been keeping us in the know. Every couple of days or at least once a week, we seem...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We don't need as much support anymore because things do seem to be flowing better with our software....

Jan 2022
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Manager

ROI / Cost (care and feeding)

The vendor will sometimes acquit costs and just do things for us if we need them.

Jan 2022
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Manager

Functionality and Upgrades

The major benefit of MSOW is that the product is going to allow us to populate physician and nurse...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The system has a batch update function that allows me to get a lot of work done with minimal effort....

Jan 2022
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Manager

Relationship

I feel like there is a bit of a disconnect in the communications between the vendor's different...

Jan 2022
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Manager

Future Outlook

Our satisfaction with the system will go up in a year because the modules that we are putting in...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We can't easily switch between practitioners and stay on the same page. We have to click on...

Jan 2022
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Analyst/Coordinator

Implementation and Training

We haven't had any training. If the vendor could facilitate training for corporate accounts, I would...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

I don’t know about VerityStream’s promotional items, but I don't see any changes happening.

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The reports need improvement. There are a lot of canned reports within the program, and we can't...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The privilege manager within the product has a lot of functionality. The vendor has put a lot of...

Jan 2022
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Analyst/Coordinator

Service and Support

When I have worked with the vendor, I found them to be very helpful and willing to go the extra mile...

Jan 2022
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Analyst/Coordinator

Future Outlook

I like the product. It is quite robust. But we are moving away from MSOW because our leadership...

Jan 2022
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Analyst/Coordinator

Service and Support

From an IS support perspective, I would not recommend the product. VerityStream's support model is...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Almost every question we have had for VerityStream about changes or configuration updates to get us...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

We want a modern application that shouldn't require us to pay for custom development for basic...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

VerityStream does not appreciate or understand the modern needs of a healthcare organization to...

Dec 2021
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Analyst/Coordinator

Technology

VerityStream continues to be a frustration both from a technological perspective and from a customer...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

In terms of customer service, we routinely run into issues where VerityStream is not following good...

Dec 2021
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Analyst/Coordinator

Relationship

We have good conversations with VerityStream's leadership both on their support side and with their...

Dec 2021
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Analyst/Coordinator

Future Outlook

We are exploring what other options are even available aside from VerityStream. There is a strong...

Dec 2021
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Manager

Functionality and Upgrades

MSOW runs reports the way that it is supposed to. Sometimes, the system times out quickly if we...

Dec 2021
||
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Manager

Service and Support

When we have issues with the system, we have a VerityStream representative who we can email. They...

Dec 2021
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Manager

Implementation and Training

Some of the people who we have received from VerityStream to help us with our upgrades have been...

Dec 2021
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Manager

Lessons Learned

I would tell others who are considering VerityStream to make sure that they know what their...

Dec 2021
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