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MSOW
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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Featured  Report

Credentialing 2022: What Solutions Have Fulfilled Their Efficiency Promise?
Credentialing 2022:
What Solutions Have Fulfilled Their Efficiency Promise?
October 2022
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User Commentary

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Manager

Value

There are some areas in MSOW where we buy packages, and there are some areas where we don’t. If we...

Jun 2023
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Manager

Product

I like that we are able to drag and drop items and documents into MSOW instead of searching for and...

Jun 2023
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Manager

Product

For some reason, we have freezes and glitches with the automatic faxing in MSOW, and I don’t know...

Jun 2023
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Manager

Loyalty

Our organization has made a decision to go with another vendor's product, so MSOW is not a part of...

Jun 2023
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Manager

Relationship, Value

VerityStream actively works with us, but there are some challenges and some things they still...

Jun 2023
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Manager

Relationship, Operations

The documentation on the vendor’s website is outdated. It usually doesn't show all the screens that...

Jun 2023
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Manager

Operations

A lot of the training is actually offered by end users from other hospitals who talk about what they...

Jun 2023
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Manager

Loyalty

When we went live with MSOW, we almost got rid of the product. We were going to make a decision to...

Jun 2023
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Manager

Product

The MSOW product is good. It is the best in the market. But there are some areas that are not well...

Jun 2023
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Manager

Product

We can't use all of the functionality in several of the modules because the functionality seems like...

Jun 2023
||
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Manager

Relationship, Product

I feel that VerityStream should include or query their end users more when trying to build...

Jun 2023
||
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Manager

Product, Value

Overall, MSOW is a good product. We deliver data in our downstream systems to many different fee...

Jun 2023
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Manager

Relationship

VerityStream’s support people are very helpful. When we open a ticket, they are usually very...

Jun 2023
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Director

Relationship, Value

VerityStream is always willing to work with us on a solution that can avoid charges. VerityStream...

Apr 2023
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Director

Operations, Product

The documentation on VerityStream’s customer website isn’t always kept up-to-date. That is a...

Apr 2023
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Director

Loyalty

MSOW is working well for us, and it would be a very big lift to transition to something else, so the...

Apr 2023
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Director

Product

The functionality of MSOW’s design is fine. However, the look of the design is very out of date, and...

Apr 2023
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Director

Relationship

Our account executive is very engaged, but we still have challenges with VerityStream’s technical...

Apr 2023
||
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Director

Product

We meet regulations, and MSOW helps automate processes, but the system doesn’t do much beyond that....

Apr 2023
||
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Director

Loyalty, Product

There are a couple of really good solutions in this space, and MSOW would be one of the solutions...

Apr 2023
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Director

Loyalty

The organization that we merged with had already standardized on a single platform from another...

Apr 2023
||
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Director

Operations

The issue isn’t that MSOW is not necessarily meeting our needs; the issue is just that MSOW wasn’t...

Apr 2023
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Director

Relationship, Product, Value

It is rare that any of the vendors in this space make any worthwhile upgrades in real time. It takes...

Apr 2023
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Director

Product

MSOW is one of the big powerhouse solutions for credentialing and privileging. There are certain...

Apr 2023
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Director

Operations

VerityStream does a nice job with their training. They are involved. VerityStream offers seminars,...

Apr 2023
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Director

Product

There is really only one integration point for MSOW, and I think it is an interface that was...

Apr 2023
||
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Director

Relationship

Our relationship with VerityStream is excellent. The vendor’s support people are fairly responsive,...

Apr 2023
||
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Manager

Relationship, Product

VerityStream is doing well at addressing concerns across the country, and other users in my state...

Apr 2023
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Manager

Relationship, Operations

Many systems use this product in our state, and that has made things even better for us as peers. We...

Apr 2023
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Manager

Value

We started out with a lesser product, and it has grown with us. We have increased our participation...

Apr 2023
||
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Director

Loyalty, Product

We are working with VerityStream to improve the product, and we plan on getting new functionality...

Mar 2023
||
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Director

Product

We manually send routine updates via email to the applicants. And because of our volume, we don't...

Mar 2023
||
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Director

Operations

We haven't had any official training since the implementation. The vendor has some online training...

Mar 2023
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Director

Product

The product has an administrative review process. It is a little funky and complicated. With the...

Mar 2023
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Director

Loyalty

In terms of new technology, the vendor hasn’t delivered anything to us recently that I am aware of....

Mar 2023
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Director

Relationship

Based on conversations I have had in the past and emails that I have been copied on, the vendor...

Mar 2023
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Analyst/Coordinator

Relationship

Our experience with the vendor has been pretty good. The vendor has still been very supportive of...

Mar 2023
||
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Analyst/Coordinator

Operations

The vendor doesn’t support us with training. In the past, we have asked for very specific training...

Mar 2023
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Analyst/Coordinator

Product

MSOW has a module where providers approve recommendations for other providers' privileges and sign...

Mar 2023
||
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Analyst/Coordinator

Product

MSOW is highly customizable, but there is a gap between what we would like to do and what we can do....

Mar 2023
||
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Analyst/Coordinator

Relationship, Operations

The vendor hosts a really nice virtual user conference every year. The vendor hosts different...

Mar 2023
||
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Manager

Product

MSOW is a credentialing software, and it does what we need it to. However, we would like to see more...

Mar 2023
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Manager

Product

Even though we have challenges with the product, the product is not something I am having to call...

Mar 2023
||
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Manager

Relationship

The vendor delivers on their vision. Their vision just doesn't always mesh with my vision.

Mar 2023
||
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Manager

Relationship

We have regular standing meetings with high-ranking executives from VerityStream regarding issues,...

Mar 2023
||
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Manager

Relationship

We have had challenges with the vendor’s support. When things go wrong, it can take a long time to...

Mar 2023
||
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Manager

Operations, Product

The vendor works through upgrades with us. Our most recent upgrades have gone quite smoothly. There...

Mar 2023
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Manager

Operations

The vendor has training that we can access, but it tends to be quite basic. If people are brand new...

Mar 2023
||
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Analyst/Coordinator

Product

I am very used to the product, so I am very comfortable with it. What I don't like about the product...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I have trained people on the product, and they catch on pretty quickly. There are different colors...

Jan 2023
||
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Analyst/Coordinator

Value

The vendor comes out with new technology, but it costs a lot of money. Right now, they are talking...

Jan 2023
||
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Analyst/Coordinator

Relationship

My experience with VerityStream is that we will have an issue and call their help desk people, and...

Jan 2023
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Analyst/Coordinator

Relationship

We get emails from the vendor if there is a major disruption, but other times, there are things that...

Jan 2023
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Analyst/Coordinator

Product, Value

An issue we have with the vendor is that the web crawlers keep stopping for many of the different...

Jan 2023
||
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Analyst/Coordinator

Relationship, Product

When the product has downtime, it only lasts for a few hours. The vendor tries to work around our...

Jan 2023
||
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Analyst/Coordinator

Product

I haven't noticed many bugs on my side of the product. By the time we get an upgrade, the bugs have...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor has videos and things available for training, but they don’t work for my learning style.

Jan 2023
||
(0)
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Manager

Loyalty, Relationship

There have been misunderstandings during the time I have been working with VerityStream, but...

Nov 2022
||
(0)
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Manager

Operations

VerityStream’s implementation of upgrades is not perfect. When there are problems and mistakes,...

Nov 2022
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(0)
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Manager

Operations

VerityStream has consultants that were end users before, and those folks are awesome, but the...

Nov 2022
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(0)
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Manager

Culture, Product

There are quite a few features that have to do with contracting and group management that I would...

Nov 2022
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Manager

Relationship

We meet with VerityStream's support team regularly and can meet more frequently if we need to. The...

Nov 2022
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(0)
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Manager

Relationship, Product

The way in which VerityStream fosters a community of users is awesome; we can’t put a value on that....

Nov 2022
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Manager

Operations, Product

The system works great, but when we first get into MSOW, it is hard to launch the processes and...

Nov 2022
||
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Manager

Relationship

The way things are set up is that we do not talk to VerityStream directly. They have a point of...

Nov 2022
||
(0)
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Manager

Product, Value

Some of the measurable benefits of MSOW are the process of being able to send out our verification...

Nov 2022
||
(0)
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Manager

Product

The way that the reports used to come up for letters was a lot faster before we upgraded to the...

Nov 2022
||
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Manager

Loyalty

When I moved organizations, my new company did not purchase the full version of MSOW. The full...

Nov 2022
||
(0)
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Manager

Operations

VerityStream did formal training when they first implemented the product, but unless we go into the...

Nov 2022
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Manager

Loyalty, Product

VerityStream is continuing to maintain MSOW, but their focus has shifted to their new product. There...

Nov 2022
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(0)
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Manager

Operations

The training that VerityStream offers is horrific. The training is for people who don’t work with...

Nov 2022
||
(0)
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Manager

Product

VerityStream’s database has always been very subpar. The module should work as it is meant to;...

Nov 2022
||
(0)
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Manager

Product

We like MSOW a lot, and there are select features about it that we really enjoy. There are always...

Nov 2022
||
(0)
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Manager

Value

There are some improvements that we have to pay for in MSOW, and I don’t think those are all that great....

Nov 2022
||
(0)
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Manager

Relationship

We recently had an issue with VerityStream, and they took too long to escalate the issue, so we...

Nov 2022
||
(0)
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Manager

Product

We like a lot of MSOW's functionalities. It is so much more user friendly than other products in the...

Nov 2022
||
(0)
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Director

Relationship

The tech support team from VerityStream has been great; they have been Johnny-on-the-spot, so there...

Oct 2022
||
(0)
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Director

Relationship

Since the pandemic and all that, VerityStream has made a lot more things virtual. Trying to get...

Oct 2022
||
(0)
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Director

Loyalty

One of the reasons why we are going out for RFPs is that we have areas in our organization that are...

Oct 2022
||
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Director

Value

VerityStream charges for every little thing. Our biggest joke in meetings is if we want to reach out...

Oct 2022
||
(0)
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Director

Relationship

VerityStream keeps all their promises to our organization. The vendor has been very good with upgrades....

Oct 2022
||
(0)
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Director

Operations, Product

VerityStream requires the use of Crystal Reports to build reports, and most people we try to hire to...

Oct 2022
||
(0)
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Director

Product, Value

All of VerityStream’s new technology is going to their new CredentialStream product, and they are...

Oct 2022
||
(0)
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Manager

Product

I really like the program. It works well. It is fairly easy to use and very user friendly. We can do...

Oct 2022
||
(0)
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Manager

Relationship

If we need anything, VerityStream is consistent in responding and taking care of any problems....

Oct 2022
||
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Article
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The Value of Credentialing
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As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those



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