VidyoCloud Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 6:30:27 AM and Model.EvProductId = 194358

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User Commentary

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Manager

Functionality and Upgrades

The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...

Oct 2020
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Manager

Functionality and Upgrades

The success rate of VidyoCloud functioning was so low, and that even colored the successful...

Sep 2020
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Manager

ROI / Cost (care and feeding)

VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...

Sep 2020
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Manager

Functionality and Upgrades

We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...

Sep 2020
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Manager

Technology

Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...

Sep 2020
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Manager

Service and Support

The people at Vidyo remind us whenever we have to do updates to the system.

Sep 2020
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CIO

Interfacing and Integration

VidyoCloud was a really good platform because we had integration with our patient portal. The...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't know exactly how well the system is working in terms of interoperability, but it is being...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...

Aug 2020
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Director

Lessons Learned

If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.

Aug 2020
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CMIO

Lessons Learned

We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...

Aug 2020
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Analyst/Coordinator

Technology

We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...

Aug 2020
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Manager

Interfacing and Integration

Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...

Aug 2020
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Analyst/Coordinator

Technology

Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...

Aug 2020
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CMIO

ROI / Cost (care and feeding)

I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...

Aug 2020
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CMIO

Interfacing and Integration

I would not give the vendor a high rating for supporting our integration goals. We have had some...

Aug 2020
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CIO

Relationship

I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...

Aug 2020
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CIO

Service and Support

Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...

Aug 2020
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CIO

Future Outlook

Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...

Aug 2020
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Manager

Sales and Contracting

There have been some recent scenarios where we have either misunderstood the vendor's promises or...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...

Aug 2020
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Manager

Implementation and Training

I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....

Aug 2020
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Manager

Functionality and Upgrades

Since Vidyo has been acquired, they have started to deliver more and more upgrades.

Aug 2020
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Manager

Service and Support

When I engage the vendor's support, they are very responsive, and they follow up very well. But I...

Aug 2020
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Manager

Other Observations & Comments

My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...

Aug 2020
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Director

Functionality and Upgrades

We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...

Aug 2020
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Director

Functionality and Upgrades

With VidyoCloud, patients can schedule appointments. Established patients can do that through our...

Aug 2020
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Director

ROI / Cost (care and feeding)

Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...

Aug 2020
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Director

Functionality and Upgrades

We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...

Aug 2020
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Director

ROI / Cost (care and feeding)

If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...

Aug 2020
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Director

Service and Support

We have to educate Vidyo’s support people. When we get upper management involved, it is because we...

Aug 2020
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Manager

Implementation and Training

I was impressed that we were able to leverage the system as quickly as we did and have a solution in...

Aug 2020
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Director

Service and Support

We are testing some things with another vendor's product, and so far, our experience has been better...

Aug 2020
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Director

Functionality and Upgrades

We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...

Aug 2020
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Director

Relationship

Vidyo has been slow to respond to and communicate with us. They have been very difficult to get in...

Jul 2020
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Director

Implementation and Training

Vidyo didn’t proactively send me anything for onboarding. I had to reach out and leave a message,...

Jul 2020
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Director

Technology

Vidyo has not kept up with the demand for change over the past few months and even the past year....

Jul 2020
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Director

Lessons Learned

We are using VidyoCloud. It is rolled out and live. There are still a lot of improvements that we...

Jun 2020
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Physician

Technology

Vidyo doesn't do a great job with low-bandwidth sites, so video quality suffers from time to time....

Jun 2020
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Physician

Service and Support

The vendor coordinator doesn't reach out to us proactively. I haven't had any direct contact with a...

Jun 2020
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Physician

Future Outlook

We want something that is easy for patients to use. That is our first priority. Our second priority...

Jun 2020
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Physician

Interfacing and Integration

We got the product when we were looking into telemedicine years ago, and we couldn't get traction...

Jun 2020
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Physician

Functionality and Upgrades

The program isn't intuitive. Other solutions have a virtual waiting room, and that is key because it...

Jun 2020
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Manager

ROI / Cost (care and feeding)

For a while, VidyoCloud was our EMR vendor’s primary recommendation for a video solution. Recently,...

Jan 2020
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Manager

Sales and Contracting

Vidyo has an all-encompassing contract, so they do not charge for additional things.

Jan 2020
 Helpful

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Manager

Technology

Vidyo hasn’t been a market leader in new feature functions or at least in what they have...

Jan 2020
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CMIO

Interfacing and Integration

I don’t think Vidyo was much of a healthcare company to begin with. I feel like healthcare was an...

Dec 2019
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CMIO

Other Observations & Comments

I would be perfectly happy to swap VidyoCloud out with anything else, but we aren’t actively looking...

Dec 2019
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CIO

Service and Support

VidyoCloud does exactly what the vendor says it does. The vendor promises things, and they keep...

Nov 2019
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CIO

Functionality and Upgrades

VidyoCloud is essentially our software for video conferences. We don't use it for telemedicine; we...

Nov 2019
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Director

Functionality and Upgrades

We like that VidyoCloud is one of the few products that can address four of the six scenarios we...

Nov 2019
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Director

Other Observations & Comments

Vidyo is a well-established vendor, but there are other video products in the marketplace. There is...

Nov 2019
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Director

Relationship

Enghouse Systems is buying out Vidyo, but Enghouse Systems doesn't have as strong an understanding...

Nov 2019
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Director

ROI / Cost (care and feeding)

VidyoCloud is not the cheapest video player on the market by any stretch of the imagination. Our EMR...

Nov 2019
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Director

Functionality and Upgrades

We talked with Enghouse Systems and discussed what is missing from VidyoCloud. We are waiting to see...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We were surprised when working with Vidyo that they have real-time communication servers that allow...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

It is easy for our end users to use our EMR and VidyoCloud thanks to the integration between the two....

Nov 2019
 Helpful

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Director

Technology

Vidyo has been ahead of the curve on delivering new technology. They provide a lot of integration...

Nov 2019
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Director

Relationship

Vidyo acknowledged that they don't really understand our EMR fully, but they are more knowledgeable...

Nov 2019
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Director

Functionality and Upgrades

We haven't had to use Vidyo's service much. We wanted them to provide some upgrades a few times, and...

Nov 2019
 Helpful

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Director

Service and Support

We were impressed by how quickly Vidyo was able to get us answers about integrating future medical...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Vidyo has made it fairly easy to continue expanding our use of video visits with our patients. The...

Nov 2019
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Director

Other Observations & Comments

We have a mandate to provide an integrated experience for our physicians. They don't want to have to...

Nov 2019
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Director

Relationship

VidyoCloud has kept their promises, but they used to be clearer with us. The technology in...

Nov 2019
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Director

ROI / Cost (care and feeding)

VidyoCloud isn't cheap, but the vendor is very clear about costs up front. They are very clear and...

Nov 2019
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Manager

Other Observations & Comments

VidyoCloud is a wonderful product. The product is always good quality. We may find little bugs here...

Oct 2019
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Manager

Functionality and Upgrades

We upgraded the product. We did some training, and now our users are commenting that the new version...

Oct 2019
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Manager

Service and Support

Vidyo's help desk lacks responsiveness. There is a lack of good literature for support...

Oct 2019
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Manager

Relationship

We have weekly meetings, and Vidyo's executives are involved and interested. They know they can sell...

Oct 2019
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Manager

Technology

Vidyo seems to know where the industry is going and what it needs, and they are very innovative. I...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We switched over to VidyoCloud because of a merger. We have seen a world of difference for the...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

VidyoCloud is a less expensive solution than others in the market, but it probably costs us just as...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

VidyoCloud is a cheaper solution because users don't have to buy a particular end point. The system...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Our implementation of VidyoCloud was very difficult because there wasn't a lot of service involved....

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

One positive thing about VidyoCloud is that we can integrate it with pretty much anything. We aren't...

Oct 2019
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Analyst/Coordinator

Relationship

I haven't seen anything new from Vidyo. They are just there. VidyoCloud is essentially like a Webex...

Oct 2019
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Director

Other Observations & Comments

Vidyo is really a solution for video conferencing, and we are using this solution to do telehealth....

Oct 2019
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Director

Relationship

We use Vidyo's product specifically for deep integration with Epic's products. If a patient...

Oct 2019
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Director

Relationship

The executive involvement from Vidyo is very low. We didn't hear from Vidyo's executives at all...

Oct 2019
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Director

Service and Support

We will probably not be with Vidyo next year. Our biggest challenge with Vidyo is that they are not...

Oct 2019