VidyoCloud Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Loyalty

Our relationship with Vidyo is going to change. Our telemedicine is done through a different vendor...

Jan 2024
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Analyst/Coordinator

Relationship

Vidyo is plodding along, keeping the product running. I have been working with Vidyo for a few...

Jan 2024
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Analyst/Coordinator

Operations

Vidyo doesn't do any training at all, but the product is easy to use. It is not difficult to train...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Vidyo’s quality is not that great. I don't know how they can improve it. The product just needs to...

Jan 2024
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Director

Product

On the acute side, there are some benefits to being able to have nurses beam into a patient room....

Sep 2023
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Director

Product

VidyoCloud is inferior to other products on the market. There are some table stakes for telemedicine...

Sep 2023
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Director

Relationship

The support has been fine for VidyoCloud. The vendor picks up the phone when we call. The vendor is...

Sep 2023
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Director

Product, Value

VidyoCloud is fully integrated into our patient portal. The product is pretty straightforward,...

Sep 2023
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Director

Product

There are accessibility features for VidyoCloud to make the platform more usable for patients who...

Sep 2023
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Analyst/Coordinator

Product

We sometimes have audio issues and video issues. That isn’t Vidyo’s fault; sometimes the Wi-Fi...

Sep 2023
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Analyst/Coordinator

Product

Our patient portal is integrated with VidyoCloud, so the patient has to have an account. We do have...

Sep 2023
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Director

Product

The system prioritizes video over audio, while a lot of tools prioritize audio over video. That is...

Jul 2023
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Director

Product

Vidyo needs to focus on making a more robust, streamlined, and easy-to-use solution specific to our...

Jul 2023
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Director

Product, Value

We have integrated VidyoCloud with one of our other systems. That allows patients to connect more...

Jul 2023
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Director

Culture

When we first bought the product, the vendor was still Vidyo. The system has been purchased by...

Jul 2023
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Director

Relationship

Vidyo's development process could use some work. The system needs to be planned out better and the...

Jul 2023
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Director

Product

The new version of the product is clunky, and now we have to send out links to connect. I think that...

Jul 2023
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