VidyoCloud
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

Vidyo's executives are more responsive than their help desk people. The salespeople respond very...

Apr 2022
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Manager

If someone were looking to purchase VidyoCloud, I would tell them to make sure it matches their...

Apr 2022
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Manager

VidyoCloud doesn't have some of the key functions that we want, such as the virtual waiting room....

Apr 2022
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Manager

Vidyo doesn't offer much training. We pretty much have to teach ourselves.

Apr 2022
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Manager

VidyoCloud doesn't integrate with our EMR and doesn't follow our workflow. VidyoCloud doesn't allow...

Apr 2022
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Manager

It takes forever to get any response from Vidyo's support people. We have had to create our own help...

Apr 2022
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Manager

In VidyoCloud, it takes seconds to set up a new user. That is very easy to do because we control our...

Apr 2022
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Manager

The deployment of the system is very easy because it isn't embedded in our EMR. VidyoCloud is easy...

Apr 2022
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Manager

We have had VidyoCloud for a while. We got the solution because it was available. When we did our...

Mar 2022
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Manager

The vendor hasn't let us down. The solution does what we need it to, but we don't know whether that...

Mar 2022
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Manager

Vidyo is a teleconferencing group that has gotten into healthcare. They are a little behind when it...

Mar 2022
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Manager

If a doctor calls us and says that they can't make a connection, we have to go through too many...

Mar 2022
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Manager

Vidyo doesn't really have training. Their communication about their training program could improve....

Mar 2022
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Director

Vidyo does a lot better job of living up to their road map than other vendors we work with, but...

Jan 2022
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Director

Vidyo doesn't seem to have subject matter experts involved in implementations. The staff is always...

Jan 2022
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Director

Vidyo is very hands off with training, and they don't reach out. If we have questions, we refer to a...

Jan 2022
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Director

Vidyo went through the acquisition with Enghouse Systems, and we went through a period where if we...

Jan 2022
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Director

Vidyo has a good, reliable product, but it seems very disorganized. The vendor has been able to...

Jan 2022
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Director

We have used VidyoCloud in improving patient satisfaction for the group education classes for...

Jan 2022
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VP/Other Executive

Telehealth platforms are very competitive, and their development moves very quickly. People who are...

Jan 2022
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CMIO

I couldn't even say who an executive at Vidyo is.

Jan 2022
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CMIO

VidyoCloud is our workhorse. It may not have all the bells and whistles, but it has been pretty darn...

Jan 2022
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CMIO

Vidyo actually has some add-on charges, so they don’t avoid nickel-and-diming. But VidyoCloud is...

Jan 2022
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Manager

VidyoCloud is a video application, and the way someone uses it is specific to their organization and...

Dec 2021
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Manager

I can't really criticize the product and the way it works. But with newer technologies coming out,...

Dec 2021
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Manager

We have used VidyoCloud in workflows that are wonderful for treating a variety of patients and...

Dec 2021
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Manager

By using the platform, we involve families remotely in the care of the patient. The families don't...

Dec 2021
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Manager

There are components from VidyoCloud and two other vendors' products, so we have a big integration....

Dec 2021
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VP/Other Executive

We will be reevaluating Vidyo once the contract comes up for renewal, and then we will make a...

Dec 2021
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VP/Other Executive

We have had very good success with the staff Vidyo has assigned to us. They do their best. But we...

Dec 2021
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Manager

The only negative thing about Vidyo is the after-hours support. During the day, the support is fine,...

Nov 2021
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Manager

For the most part, the physicians like VidyoCloud. It is super easy to use, but they experience...

Nov 2021
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Manager

I am a little bit jaded because, during the COVID-19 pandemic, we had some issues with Vidyo because...

Nov 2021
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Manager

We wanted a way to run a certain type of report. When I reached out to my representative, they said...

Nov 2021
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Manager

My Vidyo representative is awesome and pretty good about updating me on things.

Nov 2021
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CIO

VidyoCloud is not inexpensive, but it works. We are in the process of pursuing an enterprise...

Nov 2021
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CIO

VidyoCloud looks and feels better than another product we use.

Nov 2021
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CIO

The product has allowed us to leverage the technologies to have a broader reach. Also, VidyoCloud's...

Nov 2021
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Manager

We didn’t really integrate VidyoCloud directly because we didn’t want to have such a rigid...

Oct 2021
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Manager

During the COVID-19 rush in 2020, VidyoCloud became extremely critical for our business and the...

Oct 2021
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Manager

VidyoCloud does particularly well with scaling and handling the huge volume and huge changes in use...

Oct 2021
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Manager

Vidyo has already done some of the improvements that we have asked for. We complained about the need...

Oct 2021
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Manager

Vidyo is very flexible. We can choose which model of support we want, so if we want a model with...

Oct 2021
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Manager

Vidyo is really good in terms of implementation. The ongoing training is also good if it is paid...

Oct 2021
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Manager

We haven't implemented some features, so the overall experience for providers and customers is...

Oct 2021
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Manager

We need a digital front door, which comes with orchestration. Vidyo has a plan to get there. The...

Oct 2021
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Manager

Since Enghouse has taken over ownership, we have seen a lot more commitment to keeping up with and...

Oct 2021
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Analyst/Coordinator

The Vidyo system was our number-one platform until a few years ago when we started to migrate toward...

Oct 2021
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Analyst/Coordinator

VidyoCloud's infrastructure is rock solid. I don't think we've ever had an outage where any...

Oct 2021
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Analyst/Coordinator

The problem with VidyoCloud was the hardware endpoints in the ICU rooms. Those endpoints were...

Oct 2021
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Analyst/Coordinator

Vidyo is not responsive from a customer service standpoint. I don't think they have the resources to...

Oct 2021
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Analyst/Coordinator

Vidyo does not keep their promises. We are beyond the point in our relationship where we are even...

Oct 2021
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Director

A physician can’t start a video with a patient and decide that they want to loop in someone else....

Sep 2021
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Director

We are cloud hosted by Vidyo, and when our volume greatly increased due to COVID-19, we were able to...

Sep 2021
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Director

Everything is integrated within our EMR, and that is one of the nice things about it. The physician...

Sep 2021
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Director

The vendor's licensing for these products is based on prescriptions or seats, and that is the...

Sep 2021
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Director

VidyoCloud works. It is great. We got an expensive line item, and our executives asked why we had to...

Sep 2021
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Director

When we started talking about how to do things with third-party remote devices, such as cameras,...

Sep 2021
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Director

Vidyo doesn't have proactive service. They come and tell us about their new features, and they do...

Sep 2021
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Director

Vidyo recently got purchased or bought out by Enghouse. Vidyo used to be focused on healthcare, so...

Sep 2021
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Director

When we are in the integrated scenarios being passed via our EMR, we are limited to about four...

Sep 2021
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Manager

The product has performed satisfactorily, and the vendor has been very fair on their pricing. We...

Sep 2021
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Manager

The vendor could improve in their communication about features, new versions, and known problems. We...

Sep 2021
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CIO

Today, we use VidyoCloud as part of our main multimedia for our conference rooms. We have deployed...

Aug 2021
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CMIO

We will be moving away from VidyoCloud. We had a great partnership with Vidyo, and they met our...

Jul 2021
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Analyst/Coordinator

I am not sure what Vidyo is planning to do with new technology, but what I have heard is not a whole...

Jul 2021
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Analyst/Coordinator

Our organization is looking at better solutions. We are testing out moving to other platforms for...

Jul 2021
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Analyst/Coordinator

A lot of our problems come from the interface with our EMR and VidyoCloud. But VidyoCloud on its own...

Jul 2021
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Analyst/Coordinator

While doing video visits, patients don’t know that there are little bugs. They don’t realize what is...

Jul 2021
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Analyst/Coordinator

Vidyo has some customer support, but they can’t always fix what needs to be fixed, and lots of...

Jul 2021
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Analyst/Coordinator

VidyoCloud doesn’t even get close to meeting my needs. It does do some things. It does provide us...

Jul 2021
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Analyst/Coordinator

There are a lot of problems with audio and getting a video started on VidyoCloud through our EMR’s...

Jul 2021
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Analyst/Coordinator

I didn’t see much training from Vidyo. There wasn’t a whole lot there, and some of that was because...

Jul 2021
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Analyst/Coordinator

If we get a good connection and everything is working well, the quality of the video and audio are...

Jul 2021
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Analyst/Coordinator

With other platforms, we click on the picture, and the camera moves, but VidyoCloud makes us go to...

Jul 2021
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Manager

VidyoCloud is solid. There is nothing really negative to say about it. The system doesn't have any...

Jun 2021
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Director

We don't use the system much anymore. We use it for direct provider-to-provider consults or group...

Jun 2021
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Director

We haven't been happy with Vidyo's support. We would like them to be more engaged with their...

Jun 2021
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Manager

VidyoCloud currently has a full application that we have to download, and that is kind of bulky and...

Jun 2021
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Director

Vidyo tries and is making every effort to keep promises. They try really hard with their...

Jun 2021
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Director

Integration with our EMR is not great even though Vidyo claimed it was seamless. Maybe our EMR...

Jun 2021
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