VidyoCloud
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
Vidyo's executives are more responsive than their help desk people. The salespeople respond very...
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If someone were looking to purchase VidyoCloud, I would tell them to make sure it matches their...
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VidyoCloud doesn't have some of the key functions that we want, such as the virtual waiting room....
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Vidyo doesn't offer much training. We pretty much have to teach ourselves.
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VidyoCloud doesn't integrate with our EMR and doesn't follow our workflow. VidyoCloud doesn't allow...
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It takes forever to get any response from Vidyo's support people. We have had to create our own help...
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In VidyoCloud, it takes seconds to set up a new user. That is very easy to do because we control our...
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The deployment of the system is very easy because it isn't embedded in our EMR. VidyoCloud is easy...
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We have had VidyoCloud for a while. We got the solution because it was available. When we did our...
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The vendor hasn't let us down. The solution does what we need it to, but we don't know whether that...
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Vidyo is a teleconferencing group that has gotten into healthcare. They are a little behind when it...
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If a doctor calls us and says that they can't make a connection, we have to go through too many...
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Vidyo doesn't really have training. Their communication about their training program could improve....
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Vidyo does a lot better job of living up to their road map than other vendors we work with, but...
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Vidyo doesn't seem to have subject matter experts involved in implementations. The staff is always...
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Vidyo is very hands off with training, and they don't reach out. If we have questions, we refer to a...
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Vidyo went through the acquisition with Enghouse Systems, and we went through a period where if we...
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Vidyo has a good, reliable product, but it seems very disorganized. The vendor has been able to...
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We have used VidyoCloud in improving patient satisfaction for the group education classes for...
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Telehealth platforms are very competitive, and their development moves very quickly. People who are...
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I couldn't even say who an executive at Vidyo is.
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VidyoCloud is our workhorse. It may not have all the bells and whistles, but it has been pretty darn...
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Vidyo actually has some add-on charges, so they don’t avoid nickel-and-diming. But VidyoCloud is...
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VidyoCloud is a video application, and the way someone uses it is specific to their organization and...
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I can't really criticize the product and the way it works. But with newer technologies coming out,...
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We have used VidyoCloud in workflows that are wonderful for treating a variety of patients and...
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By using the platform, we involve families remotely in the care of the patient. The families don't...
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There are components from VidyoCloud and two other vendors' products, so we have a big integration....
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We will be reevaluating Vidyo once the contract comes up for renewal, and then we will make a...
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We have had very good success with the staff Vidyo has assigned to us. They do their best. But we...
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The only negative thing about Vidyo is the after-hours support. During the day, the support is fine,...
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For the most part, the physicians like VidyoCloud. It is super easy to use, but they experience...
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I am a little bit jaded because, during the COVID-19 pandemic, we had some issues with Vidyo because...
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We wanted a way to run a certain type of report. When I reached out to my representative, they said...
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My Vidyo representative is awesome and pretty good about updating me on things.
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VidyoCloud is not inexpensive, but it works. We are in the process of pursuing an enterprise...
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VidyoCloud looks and feels better than another product we use.
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The product has allowed us to leverage the technologies to have a broader reach. Also, VidyoCloud's...
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We didn’t really integrate VidyoCloud directly because we didn’t want to have such a rigid...
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During the COVID-19 rush in 2020, VidyoCloud became extremely critical for our business and the...
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VidyoCloud does particularly well with scaling and handling the huge volume and huge changes in use...
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Vidyo has already done some of the improvements that we have asked for. We complained about the need...
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Vidyo is very flexible. We can choose which model of support we want, so if we want a model with...
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Vidyo is really good in terms of implementation. The ongoing training is also good if it is paid...
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We haven't implemented some features, so the overall experience for providers and customers is...
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We need a digital front door, which comes with orchestration. Vidyo has a plan to get there. The...
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Since Enghouse has taken over ownership, we have seen a lot more commitment to keeping up with and...
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The Vidyo system was our number-one platform until a few years ago when we started to migrate toward...
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VidyoCloud's infrastructure is rock solid. I don't think we've ever had an outage where any...
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The problem with VidyoCloud was the hardware endpoints in the ICU rooms. Those endpoints were...
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Vidyo is not responsive from a customer service standpoint. I don't think they have the resources to...
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Vidyo does not keep their promises. We are beyond the point in our relationship where we are even...
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A physician can’t start a video with a patient and decide that they want to loop in someone else....
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We are cloud hosted by Vidyo, and when our volume greatly increased due to COVID-19, we were able to...
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Everything is integrated within our EMR, and that is one of the nice things about it. The physician...
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The vendor's licensing for these products is based on prescriptions or seats, and that is the...
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VidyoCloud works. It is great. We got an expensive line item, and our executives asked why we had to...
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When we started talking about how to do things with third-party remote devices, such as cameras,...
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Vidyo doesn't have proactive service. They come and tell us about their new features, and they do...
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Vidyo recently got purchased or bought out by Enghouse. Vidyo used to be focused on healthcare, so...
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When we are in the integrated scenarios being passed via our EMR, we are limited to about four...
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The product has performed satisfactorily, and the vendor has been very fair on their pricing. We...
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The vendor could improve in their communication about features, new versions, and known problems. We...
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Today, we use VidyoCloud as part of our main multimedia for our conference rooms. We have deployed...
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We will be moving away from VidyoCloud. We had a great partnership with Vidyo, and they met our...
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I am not sure what Vidyo is planning to do with new technology, but what I have heard is not a whole...
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Our organization is looking at better solutions. We are testing out moving to other platforms for...
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A lot of our problems come from the interface with our EMR and VidyoCloud. But VidyoCloud on its own...
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While doing video visits, patients don’t know that there are little bugs. They don’t realize what is...
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Vidyo has some customer support, but they can’t always fix what needs to be fixed, and lots of...
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VidyoCloud doesn’t even get close to meeting my needs. It does do some things. It does provide us...
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There are a lot of problems with audio and getting a video started on VidyoCloud through our EMR’s...
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I didn’t see much training from Vidyo. There wasn’t a whole lot there, and some of that was because...
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If we get a good connection and everything is working well, the quality of the video and audio are...
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With other platforms, we click on the picture, and the camera moves, but VidyoCloud makes us go to...
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VidyoCloud is solid. There is nothing really negative to say about it. The system doesn't have any...
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We don't use the system much anymore. We use it for direct provider-to-provider consults or group...
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We haven't been happy with Vidyo's support. We would like them to be more engaged with their...
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VidyoCloud currently has a full application that we have to download, and that is kind of bulky and...
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Vidyo tries and is making every effort to keep promises. They try really hard with their...
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Integration with our EMR is not great even though Vidyo claimed it was seamless. Maybe our EMR...
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