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VidyoCloud Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Lessons Learned
We started using VidyoCloud because it integrated with our EMR, but there are some challenges with...
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CIO
ROI / Cost (care and feeding)
VidyoCloud is extremely expensive. I doubt very seriously that we would stay with it for the long...
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CTO
Functionality and Upgrades
Patient interactions and management happen, but we have to make sure that the document is set up...
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CTO
Other Observations & Comments
Vidyo can't charge more because of the contract. The government will bill the cost up front, and...
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CTO
Implementation and Training
With our implementation, there were a lot of issues, but those were on our side. The training went...
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CTO
Functionality and Upgrades
VidyoCloud is working well for us. The providers call the patients, and the providers log in to the...
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CTO
Service and Support
We use Vidyo's support all the time, but the quality depends on how responsive the people are. We...
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Manager
Functionality and Upgrades
The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...
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Manager
Functionality and Upgrades
The success rate of VidyoCloud functioning was so low, and that even colored the successful...
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Manager
ROI / Cost (care and feeding)
VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...
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Manager
Functionality and Upgrades
We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...
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Manager
Technology
Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...
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Manager
Service and Support
The people at Vidyo remind us whenever we have to do updates to the system.
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CIO
Interfacing and Integration
VidyoCloud was a really good platform because we had integration with our patient portal. The...
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Analyst/Coordinator
Functionality and Upgrades
I don't know exactly how well the system is working in terms of interoperability, but it is being...
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Analyst/Coordinator
Functionality and Upgrades
We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...
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Director
Lessons Learned
If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.
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CMIO
Lessons Learned
We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...
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Analyst/Coordinator
Technology
We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...
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Manager
Interfacing and Integration
Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...
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Analyst/Coordinator
Technology
Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...
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CMIO
ROI / Cost (care and feeding)
I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...
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CMIO
Interfacing and Integration
I would not give the vendor a high rating for supporting our integration goals. We have had some...
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CIO
Relationship
I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...
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CIO
Service and Support
Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...
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CIO
Future Outlook
Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...
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Manager
Sales and Contracting
There have been some recent scenarios where we have either misunderstood the vendor's promises or...
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Manager
ROI / Cost (care and feeding)
Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...
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Manager
Implementation and Training
I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....
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Manager
Functionality and Upgrades
Since Vidyo has been acquired, they have started to deliver more and more upgrades.
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Manager
Service and Support
When I engage the vendor's support, they are very responsive, and they follow up very well. But I...
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Manager
Other Observations & Comments
My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...
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Director
Functionality and Upgrades
We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...
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Director
Functionality and Upgrades
With VidyoCloud, patients can schedule appointments. Established patients can do that through our...
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Director
ROI / Cost (care and feeding)
Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...
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Director
Functionality and Upgrades
We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...
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Director
ROI / Cost (care and feeding)
If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...
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Director
Service and Support
We have to educate Vidyo’s support people. When we get upper management involved, it is because we...
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Manager
Implementation and Training
I was impressed that we were able to leverage the system as quickly as we did and have a solution in...
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Director
Service and Support
We are testing some things with another vendor's product, and so far, our experience has been better...
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Director
Functionality and Upgrades
We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...
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Director
Relationship
Vidyo has been slow to respond to and communicate with us. They have been very difficult to get in...
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Director
Implementation and Training
Vidyo didn’t proactively send me anything for onboarding. I had to reach out and leave a message,...
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Director
Technology
Vidyo has not kept up with the demand for change over the past few months and even the past year....
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Director
Lessons Learned
We are using VidyoCloud. It is rolled out and live. There are still a lot of improvements that we...
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Physician
Technology
Vidyo doesn't do a great job with low-bandwidth sites, so video quality suffers from time to time....
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Physician
Service and Support
The vendor coordinator doesn't reach out to us proactively. I haven't had any direct contact with a...
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Physician
Future Outlook
We want something that is easy for patients to use. That is our first priority. Our second priority...
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Physician
Interfacing and Integration
We got the product when we were looking into telemedicine years ago, and we couldn't get traction...
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Physician
Functionality and Upgrades
The program isn't intuitive. Other solutions have a virtual waiting room, and that is key because it...
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