Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
VidyoCloud Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CMIO
We will be moving away from VidyoCloud. We had a great partnership with Vidyo, and they met our...
Login or Create an Account to see details.
Analyst/Coordinator
I am not sure what Vidyo is planning to do with new technology, but what I have heard is not a whole...
Login or Create an Account to see details.
Analyst/Coordinator
Our organization is looking at better solutions. We are testing out moving to other platforms for...
Login or Create an Account to see details.
Analyst/Coordinator
A lot of our problems come from the interface with our EMR and VidyoCloud. But VidyoCloud on its own...
Login or Create an Account to see details.
Analyst/Coordinator
While doing video visits, patients don’t know that there are little bugs. They don’t realize what is...
Login or Create an Account to see details.
Analyst/Coordinator
Vidyo has some customer support, but they can’t always fix what needs to be fixed, and lots of...
Login or Create an Account to see details.
Analyst/Coordinator
VidyoCloud doesn’t even get close to meeting my needs. It does do some things. It does provide us...
Login or Create an Account to see details.
Analyst/Coordinator
There are a lot of problems with audio and getting a video started on VidyoCloud through our EMR’s...
Login or Create an Account to see details.
Analyst/Coordinator
I didn’t see much training from Vidyo. There wasn’t a whole lot there, and some of that was because...
Login or Create an Account to see details.
Analyst/Coordinator
If we get a good connection and everything is working well, the quality of the video and audio are...
Login or Create an Account to see details.
Analyst/Coordinator
With other platforms, we click on the picture, and the camera moves, but VidyoCloud makes us go to...
Login or Create an Account to see details.
Manager
VidyoCloud is solid. There is nothing really negative to say about it. The system doesn't have any...
Login or Create an Account to see details.
Director
We don't use the system much anymore. We use it for direct provider-to-provider consults or group...
Login or Create an Account to see details.
Director
We haven't been happy with Vidyo's support. We would like them to be more engaged with their...
Login or Create an Account to see details.
Manager
VidyoCloud currently has a full application that we have to download, and that is kind of bulky and...
Login or Create an Account to see details.
Director
Vidyo tries and is making every effort to keep promises. They try really hard with their...
Login or Create an Account to see details.
Director
Integration with our EMR is not great even though Vidyo claimed it was seamless. Maybe our EMR...
Login or Create an Account to see details.
Director
VidyoCloud is efficient and pretty easy to use. Our patients don't have a lot of technical issues in...
Login or Create an Account to see details.
Director
The things that we put in the system's chat do not go into the EMR. That is both a positive and a...
Login or Create an Account to see details.
Director
Our training for this solution didn't come from Vidyo. The vendor made the solution easy enough to...
Login or Create an Account to see details.
CIO
We started using VidyoCloud because it integrated with our EMR, but there are some challenges with...
Login or Create an Account to see details.
CIO
VidyoCloud is extremely expensive. I doubt very seriously that we would stay with it for the long...
Login or Create an Account to see details.
CTO
Patient interactions and management happen, but we have to make sure that the document is set up...
Login or Create an Account to see details.
CTO
Vidyo can't charge more because of the contract. The government will bill the cost up front, and...
Login or Create an Account to see details.
CTO
With our implementation, there were a lot of issues, but those were on our side. The training went...
Login or Create an Account to see details.
CTO
VidyoCloud is working well for us. The providers call the patients, and the providers log in to the...
Login or Create an Account to see details.
CTO
We use Vidyo's support all the time, but the quality depends on how responsive the people are. We...
Login or Create an Account to see details.
Manager
The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...
Login or Create an Account to see details.
Manager
The success rate of VidyoCloud functioning was so low, and that even colored the successful...
Login or Create an Account to see details.
Manager
VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...
Login or Create an Account to see details.
Manager
We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...
Login or Create an Account to see details.
Manager
Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...
Login or Create an Account to see details.
Manager
The people at Vidyo remind us whenever we have to do updates to the system.
Login or Create an Account to see details.
CIO
VidyoCloud was a really good platform because we had integration with our patient portal. The...
Login or Create an Account to see details.
Analyst/Coordinator
I don't know exactly how well the system is working in terms of interoperability, but it is being...
Login or Create an Account to see details.
Analyst/Coordinator
We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...
Login or Create an Account to see details.
Director
If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.
Login or Create an Account to see details.
CMIO
We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...
Login or Create an Account to see details.
Analyst/Coordinator
We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...
Login or Create an Account to see details.
Analyst/Coordinator
The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...
Login or Create an Account to see details.
Manager
Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...
Login or Create an Account to see details.
Analyst/Coordinator
Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...
Login or Create an Account to see details.
CMIO
I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...
Login or Create an Account to see details.
CMIO
I would not give the vendor a high rating for supporting our integration goals. We have had some...
Login or Create an Account to see details.
CIO
I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...
Login or Create an Account to see details.
CIO
Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...
Login or Create an Account to see details.
CIO
Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...
Login or Create an Account to see details.
Manager
There have been some recent scenarios where we have either misunderstood the vendor's promises or...
Login or Create an Account to see details.
Manager
Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...
Login or Create an Account to see details.
Manager
I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....
Login or Create an Account to see details.
Manager
Since Vidyo has been acquired, they have started to deliver more and more upgrades.
Login or Create an Account to see details.
Manager
When I engage the vendor's support, they are very responsive, and they follow up very well. But I...
Login or Create an Account to see details.
Manager
My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...
Login or Create an Account to see details.
Director
We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...
Login or Create an Account to see details.
Director
With VidyoCloud, patients can schedule appointments. Established patients can do that through our...
Login or Create an Account to see details.
Director
Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...
Login or Create an Account to see details.
Director
We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...
Login or Create an Account to see details.
Director
If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...
Login or Create an Account to see details.
Director
We have to educate Vidyo’s support people. When we get upper management involved, it is because we...
Login or Create an Account to see details.
Manager
I was impressed that we were able to leverage the system as quickly as we did and have a solution in...
Login or Create an Account to see details.
Director
We are testing some things with another vendor's product, and so far, our experience has been better...
Login or Create an Account to see details.
Director
We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...
Login or Create an Account to see details.
Related Reports View All Reports
​
Featured Report
Preferences
Related Blogs
Navigating the Telehealth Frontier