VidyoCloud
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

Relationship

Vidyo needs to focus their attention on the people that are using the product and listen to what is...

Dec 2022
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Analyst/Coordinator

Relationship

I would not buy VidyoCloud again if we had the chance. I would be looking for something better,...

Dec 2022
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Analyst/Coordinator

Product

We have extensive experience with VidyoCloud. It is not the best product or as robust as it could...

Dec 2022
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Analyst/Coordinator

Loyalty

We had at one point set something up through our EMR vendor and Vidyo to work for ambulatory...

Dec 2022
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Analyst/Coordinator

Product

With VidyoCloud, there are a lot of pain points. The solution just needs to be more responsive and...

Dec 2022
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Analyst/Coordinator

Loyalty

We are updating to VidyoConnect. VidyoConnect is a little bit nicer than the desktop and mobile...

Dec 2022
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Director

Loyalty

VidyoCloud has more features than other platforms, but it is not as reliable and sustainable as our...

Dec 2022
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Director

Product

We recently improved the seamlessness of the user experience by adding WebRTC. WebRTC takes away the...

Dec 2022
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Director

Operations

Vidyo does not give us a lot of support in ongoing training. The vendor does a roadshow training...

Dec 2022
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Director

Relationship

We have evolved over time and gotten better, but because we have VidyoCloud integrated with our EMR,...

Dec 2022
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Director

Relationship

I feel like Vidyo is getting a little distracted. Vidyo tries to get the right people at the table,...

Dec 2022
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Director

Loyalty

We chose VidyoCloud early on, and VidyoCloud was one of only a couple of available options that...

Dec 2022
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Director

Loyalty, Product

I suspect that Vidyo will continue to struggle to keep up with some other vendors who are investing...

Sep 2022
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Director

Relationship

When we need Vidyo's executives, we can usually get them on the line.

Sep 2022
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Director

Value

Vidyo's platform is crazy expensive for what they offer.

Sep 2022
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Director

Product

If I were to build a telehealth team from the ground up, I wouldn't select Vidyo as my preferred...

Sep 2022
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Director

Relationship, Product

Compared to other vendors, Vidyo is open about their ability to do customizations. Their platform...

Sep 2022
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Manager

Product

VidyoCloud is integrated into our EMR with the way we are using it today. We use VidyoCloud for...

Jun 2022
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Manager

Product

VidyoCloud works when it works, but it is complex. When we encounter an issue, it is very difficult...

Jun 2022
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Manager

Relationship, Product

When a user’s local browser on their device changes, that might affect the way VidyoCloud works. For...

Jun 2022
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Manager

Relationship, Product

Vidyo’s communication about updates that are available is lacking. We might notice a bug where we...

Jun 2022
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Manager

Relationship

We don't directly deal with Vidyo; we go through a reseller. Getting support feels hard and isn’t as...

Jun 2022
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Manager

Culture

For Vidyo, we pay a flat rate for users’ licenses, and we only have so many of those. That is an...

Jun 2022
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