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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

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CIO

Lessons Learned

We started using VidyoCloud because it integrated with our EMR, but there are some challenges with...

Jan 2021
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CIO

ROI / Cost (care and feeding)

VidyoCloud is extremely expensive. I doubt very seriously that we would stay with it for the long...

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CTO

Functionality and Upgrades

Patient interactions and management happen, but we have to make sure that the document is set up...

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CTO

Other Observations & Comments

Vidyo can't charge more because of the contract. The government will bill the cost up front, and...

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CTO

Implementation and Training

With our implementation, there were a lot of issues, but those were on our side. The training went...

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CTO

Functionality and Upgrades

VidyoCloud is working well for us. The providers call the patients, and the providers log in to the...

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CTO

Service and Support

We use Vidyo's support all the time, but the quality depends on how responsive the people are. We...

Jan 2021
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Manager

Functionality and Upgrades

The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...

Oct 2020
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Manager

Functionality and Upgrades

The success rate of VidyoCloud functioning was so low, and that even colored the successful...

Sep 2020
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Manager

ROI / Cost (care and feeding)

VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...

Sep 2020
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Manager

Functionality and Upgrades

We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...

Sep 2020
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Manager

Technology

Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...

Sep 2020
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Manager

Service and Support

The people at Vidyo remind us whenever we have to do updates to the system.

Sep 2020
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CIO

Interfacing and Integration

VidyoCloud was a really good platform because we had integration with our patient portal. The...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't know exactly how well the system is working in terms of interoperability, but it is being...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...

Aug 2020
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Director

Lessons Learned

If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.

Aug 2020
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CMIO

Lessons Learned

We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...

Aug 2020
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Analyst/Coordinator

Technology

We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...

Aug 2020
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Manager

Interfacing and Integration

Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...

Aug 2020
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Analyst/Coordinator

Technology

Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...

Aug 2020
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CMIO

ROI / Cost (care and feeding)

I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...

Aug 2020
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CMIO

Interfacing and Integration

I would not give the vendor a high rating for supporting our integration goals. We have had some...

Aug 2020
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CIO

Relationship

I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...

Aug 2020
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CIO

Service and Support

Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...

Aug 2020
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CIO

Future Outlook

Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...

Aug 2020
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Manager

Sales and Contracting

There have been some recent scenarios where we have either misunderstood the vendor's promises or...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...

Aug 2020
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Manager

Implementation and Training

I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....

Aug 2020
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Manager

Functionality and Upgrades

Since Vidyo has been acquired, they have started to deliver more and more upgrades.

Aug 2020
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Manager

Service and Support

When I engage the vendor's support, they are very responsive, and they follow up very well. But I...

Aug 2020
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Manager

Other Observations & Comments

My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...

Aug 2020
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Director

Functionality and Upgrades

We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...

Aug 2020
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Director

Functionality and Upgrades

With VidyoCloud, patients can schedule appointments. Established patients can do that through our...

Aug 2020
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Director

ROI / Cost (care and feeding)

Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...

Aug 2020
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Director

Functionality and Upgrades

We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...

Aug 2020
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Director

ROI / Cost (care and feeding)

If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...

Aug 2020
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Director

Service and Support

We have to educate Vidyo’s support people. When we get upper management involved, it is because we...

Aug 2020
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Manager

Implementation and Training

I was impressed that we were able to leverage the system as quickly as we did and have a solution in...

Aug 2020
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Director

Service and Support

We are testing some things with another vendor's product, and so far, our experience has been better...

Aug 2020
(0)
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Director

Functionality and Upgrades

We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...

Aug 2020
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Director

Relationship

Vidyo has been slow to respond to and communicate with us. They have been very difficult to get in...

Jul 2020
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Director

Implementation and Training

Vidyo didn’t proactively send me anything for onboarding. I had to reach out and leave a message,...

Jul 2020
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Director

Technology

Vidyo has not kept up with the demand for change over the past few months and even the past year....

Jul 2020
(0)
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Director

Lessons Learned

We are using VidyoCloud. It is rolled out and live. There are still a lot of improvements that we...

Jun 2020
(0)
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Physician

Technology

Vidyo doesn't do a great job with low-bandwidth sites, so video quality suffers from time to time....

Jun 2020
(0)
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Physician

Service and Support

The vendor coordinator doesn't reach out to us proactively. I haven't had any direct contact with a...

Jun 2020
(0)
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Physician

Future Outlook

We want something that is easy for patients to use. That is our first priority. Our second priority...

Jun 2020
(0)
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Physician

Interfacing and Integration

We got the product when we were looking into telemedicine years ago, and we couldn't get traction...

Jun 2020
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Physician

Functionality and Upgrades

The program isn't intuitive. Other solutions have a virtual waiting room, and that is key because it...

Jun 2020
(0)
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