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User Commentary

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Manager

Functionality and Upgrades

The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...

Oct 2020
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Manager

Functionality and Upgrades

The success rate of VidyoCloud functioning was so low, and that even colored the successful...

Sep 2020
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Manager

ROI / Cost (care and feeding)

VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...

Sep 2020
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Manager

Technology

Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...

Sep 2020
 Helpful

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Manager

Service and Support

The people at Vidyo remind us whenever we have to do updates to the system.

Sep 2020
 Helpful

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CIO

Interfacing and Integration

VidyoCloud was a really good platform because we had integration with our patient portal. The...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don't know exactly how well the system is working in terms of interoperability, but it is being...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...

Aug 2020
 Helpful

 or  to see details.

Director

Lessons Learned

If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.

Aug 2020
 Helpful

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CMIO

Lessons Learned

We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...

Aug 2020
 Helpful

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Analyst/Coordinator

Technology

We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...

Aug 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...

Aug 2020
 Helpful

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Analyst/Coordinator

Technology

Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...

Aug 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...

Aug 2020
 Helpful

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CMIO

Interfacing and Integration

I would not give the vendor a high rating for supporting our integration goals. We have had some...

Aug 2020
 Helpful

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CIO

Relationship

I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...

Aug 2020
 Helpful

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CIO

Service and Support

Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...

Aug 2020
 Helpful

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CIO

Future Outlook

Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...

Aug 2020
 Helpful

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Manager

Sales and Contracting

There have been some recent scenarios where we have either misunderstood the vendor's promises or...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...

Aug 2020
 Helpful

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Manager

Implementation and Training

I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Since Vidyo has been acquired, they have started to deliver more and more upgrades.

Aug 2020
 Helpful

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Manager

Service and Support

When I engage the vendor's support, they are very responsive, and they follow up very well. But I...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

With VidyoCloud, patients can schedule appointments. Established patients can do that through our...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...

Aug 2020
 Helpful

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Director

Service and Support

We have to educate Vidyo’s support people. When we get upper management involved, it is because we...

Aug 2020
 Helpful

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Manager

Implementation and Training

I was impressed that we were able to leverage the system as quickly as we did and have a solution in...

Aug 2020
 Helpful

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Director

Service and Support

We are testing some things with another vendor's product, and so far, our experience has been better...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...

Aug 2020
 Helpful

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Director

Relationship

Vidyo has been slow to respond to and communicate with us. They have been very difficult to get in...

Jul 2020
 Helpful

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Director

Implementation and Training

Vidyo didn’t proactively send me anything for onboarding. I had to reach out and leave a message,...

Jul 2020
 Helpful

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Director

Technology

Vidyo has not kept up with the demand for change over the past few months and even the past year....

Jul 2020
 Helpful

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Director

Lessons Learned

We are using VidyoCloud. It is rolled out and live. There are still a lot of improvements that we...

Jun 2020
 Helpful

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Physician

Technology

Vidyo doesn't do a great job with low-bandwidth sites, so video quality suffers from time to time....

Jun 2020
 Helpful

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Physician

Service and Support

The vendor coordinator doesn't reach out to us proactively. I haven't had any direct contact with a...

Jun 2020
 Helpful

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Physician

Future Outlook

We want something that is easy for patients to use. That is our first priority. Our second priority...

Jun 2020
 Helpful

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Physician

Interfacing and Integration

We got the product when we were looking into telemedicine years ago, and we couldn't get traction...

Jun 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The program isn't intuitive. Other solutions have a virtual waiting room, and that is key because it...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

For a while, VidyoCloud was our EMR vendor’s primary recommendation for a video solution. Recently,...

Jan 2020
 Helpful

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Manager

Sales and Contracting

Vidyo has an all-encompassing contract, so they do not charge for additional things.

Jan 2020
 Helpful

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Manager

Technology

Vidyo hasn’t been a market leader in new feature functions or at least in what they have...

Jan 2020
 Helpful

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CMIO

Interfacing and Integration

I don’t think Vidyo was much of a healthcare company to begin with. I feel like healthcare was an...

Dec 2019
 Helpful

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CMIO

Other Observations & Comments

I would be perfectly happy to swap VidyoCloud out with anything else, but we aren’t actively looking...

Dec 2019
 Helpful

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CIO

Service and Support

VidyoCloud does exactly what the vendor says it does. The vendor promises things, and they keep...

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

VidyoCloud is essentially our software for video conferences. We don't use it for telemedicine; we...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We like that VidyoCloud is one of the few products that can address four of the six scenarios we...

Nov 2019
 Helpful

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Director

Other Observations & Comments

Vidyo is a well-established vendor, but there are other video products in the marketplace. There is...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Enghouse Systems is buying out Vidyo, but Enghouse Systems doesn't have as strong an understanding...

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VidyoCloud is not the cheapest video player on the market by any stretch of the imagination. Our EMR...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We talked with Enghouse Systems and discussed what is missing from VidyoCloud. We are waiting to see...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We were surprised when working with Vidyo that they have real-time communication servers that allow...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It is easy for our end users to use our EMR and VidyoCloud thanks to the integration between the two....

Nov 2019
 Helpful

 or  to see details.

Director

Technology

Vidyo has been ahead of the curve on delivering new technology. They provide a lot of integration...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Vidyo acknowledged that they don't really understand our EMR fully, but they are more knowledgeable...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't had to use Vidyo's service much. We wanted them to provide some upgrades a few times, and...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

We were impressed by how quickly Vidyo was able to get us answers about integrating future medical...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Vidyo has made it fairly easy to continue expanding our use of video visits with our patients. The...

Nov 2019
 Helpful

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Director

Other Observations & Comments

We have a mandate to provide an integrated experience for our physicians. They don't want to have to...

Nov 2019
 Helpful

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Director

Relationship

VidyoCloud has kept their promises, but they used to be clearer with us. The technology in...

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

VidyoCloud isn't cheap, but the vendor is very clear about costs up front. They are very clear and...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

VidyoCloud is a wonderful product. The product is always good quality. We may find little bugs here...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We upgraded the product. We did some training, and now our users are commenting that the new version...

Oct 2019
 Helpful

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Manager

Service and Support

Vidyo's help desk lacks responsiveness. There is a lack of good literature for support...

Oct 2019
 Helpful

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Manager

Relationship

We have weekly meetings, and Vidyo's executives are involved and interested. They know they can sell...

Oct 2019
 Helpful

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Manager

Technology

Vidyo seems to know where the industry is going and what it needs, and they are very innovative. I...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We switched over to VidyoCloud because of a merger. We have seen a world of difference for the...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

VidyoCloud is a less expensive solution than others in the market, but it probably costs us just as...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

VidyoCloud is a cheaper solution because users don't have to buy a particular end point. The system...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our implementation of VidyoCloud was very difficult because there wasn't a lot of service involved....

Oct 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

One positive thing about VidyoCloud is that we can integrate it with pretty much anything. We aren't...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

I haven't seen anything new from Vidyo. They are just there. VidyoCloud is essentially like a Webex...

Oct 2019
 Helpful

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Director

Other Observations & Comments

Vidyo is really a solution for video conferencing, and we are using this solution to do telehealth....

Oct 2019
 Helpful

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Director

Relationship

We use Vidyo's product specifically for deep integration with Epic's products. If a patient...

Oct 2019
 Helpful

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Director

Relationship

The executive involvement from Vidyo is very low. We didn't hear from Vidyo's executives at all...

Oct 2019
 Helpful

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Director

Service and Support

We will probably not be with Vidyo next year. Our biggest challenge with Vidyo is that they are not...

Oct 2019