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VidyoCloud
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Analyst/Coordinator

The Vidyo system was our number-one platform until a few years ago when we started to migrate toward...

Oct 2021
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Analyst/Coordinator

VidyoCloud's infrastructure is rock solid. I don't think we've ever had an outage where any...

Oct 2021
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Analyst/Coordinator

The problem with VidyoCloud was the hardware endpoints in the ICU rooms. Those endpoints were...

Oct 2021
||
(0)
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Analyst/Coordinator

Vidyo is not responsive from a customer service standpoint. I don't think they have the resources to...

Oct 2021
||
(0)
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Analyst/Coordinator

Vidyo does not keep their promises. We are beyond the point in our relationship where we are even...

Oct 2021
||
(0)
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Director

A physician can’t start a video with a patient and decide that they want to loop in someone else....

Sep 2021
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(0)
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Director

We are cloud hosted by Vidyo, and when our volume greatly increased due to COVID-19, we were able to...

Sep 2021
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(0)
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Director

Everything is integrated within our EMR, and that is one of the nice things about it. The physician...

Sep 2021
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(0)
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Director

The vendor's licensing for these products is based on prescriptions or seats, and that is the...

Sep 2021
||
(0)
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Director

VidyoCloud works. It is great. We got an expensive line item, and our executives asked why we had to...

Sep 2021
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(0)
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Director

When we started talking about how to do things with third-party remote devices, such as cameras,...

Sep 2021
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(0)
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Director

Vidyo doesn't have proactive service. They come and tell us about their new features, and they do...

Sep 2021
||
(0)
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Director

Vidyo recently got purchased or bought out by Enghouse. Vidyo used to be focused on healthcare, so...

Sep 2021
||
(0)
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Director

When we are in the integrated scenarios being passed via our EMR, we are limited to about four...

Sep 2021
||
(0)
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Manager

The product has performed satisfactorily, and the vendor has been very fair on their pricing. We...

Sep 2021
||
(0)
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Manager

The vendor could improve in their communication about features, new versions, and known problems. We...

Sep 2021
||
(0)
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CIO

Today, we use VidyoCloud as part of our main multimedia for our conference rooms. We have deployed...

Aug 2021
||
(0)
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CMIO

We will be moving away from VidyoCloud. We had a great partnership with Vidyo, and they met our...

Jul 2021
||
(0)
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Analyst/Coordinator

I am not sure what Vidyo is planning to do with new technology, but what I have heard is not a whole...

Jul 2021
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(0)
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Analyst/Coordinator

Our organization is looking at better solutions. We are testing out moving to other platforms for...

Jul 2021
||
(0)
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Analyst/Coordinator

A lot of our problems come from the interface with our EMR and VidyoCloud. But VidyoCloud on its own...

Jul 2021
||
(0)
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Analyst/Coordinator

While doing video visits, patients don’t know that there are little bugs. They don’t realize what is...

Jul 2021
||
(0)
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Analyst/Coordinator

Vidyo has some customer support, but they can’t always fix what needs to be fixed, and lots of...

Jul 2021
||
(0)
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Analyst/Coordinator

VidyoCloud doesn’t even get close to meeting my needs. It does do some things. It does provide us...

Jul 2021
||
(0)
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Analyst/Coordinator

There are a lot of problems with audio and getting a video started on VidyoCloud through our EMR’s...

Jul 2021
||
(0)
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Analyst/Coordinator

I didn’t see much training from Vidyo. There wasn’t a whole lot there, and some of that was because...

Jul 2021
||
(0)
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Analyst/Coordinator

If we get a good connection and everything is working well, the quality of the video and audio are...

Jul 2021
||
(0)
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Analyst/Coordinator

With other platforms, we click on the picture, and the camera moves, but VidyoCloud makes us go to...

Jul 2021
||
(0)
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Manager

VidyoCloud is solid. There is nothing really negative to say about it. The system doesn't have any...

Jun 2021
||
(0)
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Director

We don't use the system much anymore. We use it for direct provider-to-provider consults or group...

Jun 2021
||
(0)
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Director

We haven't been happy with Vidyo's support. We would like them to be more engaged with their...

Jun 2021
||
(0)
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Manager

VidyoCloud currently has a full application that we have to download, and that is kind of bulky and...

Jun 2021
||
(0)
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Director

Vidyo tries and is making every effort to keep promises. They try really hard with their...

Jun 2021
||
(0)
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Director

Integration with our EMR is not great even though Vidyo claimed it was seamless. Maybe our EMR...

Jun 2021
||
(0)
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Director

VidyoCloud is efficient and pretty easy to use. Our patients don't have a lot of technical issues in...

Feb 2021
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(0)
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Director

The things that we put in the system's chat do not go into the EMR. That is both a positive and a...

Feb 2021
||
(0)
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Director

Our training for this solution didn't come from Vidyo. The vendor made the solution easy enough to...

Feb 2021
||
(0)
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CIO

We started using VidyoCloud because it integrated with our EMR, but there are some challenges with...

Jan 2021
||
(0)
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CIO

VidyoCloud is extremely expensive. I doubt very seriously that we would stay with it for the long...

Jan 2021
||
(0)
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CTO

Patient interactions and management happen, but we have to make sure that the document is set up...

Jan 2021
||
(0)
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CTO

Vidyo can't charge more because of the contract. The government will bill the cost up front, and...

Jan 2021
||
(0)
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CTO

With our implementation, there were a lot of issues, but those were on our side. The training went...

Jan 2021
||
(0)
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CTO

VidyoCloud is working well for us. The providers call the patients, and the providers log in to the...

Jan 2021
||
(0)
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CTO

We use Vidyo's support all the time, but the quality depends on how responsive the people are. We...

Jan 2021
||
(0)
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