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KLAS Research & Sales Director - Schafer Jackson
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Schafer Jackson

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CMIO

We will be moving away from VidyoCloud. We had a great partnership with Vidyo, and they met our...

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Analyst/Coordinator

I am not sure what Vidyo is planning to do with new technology, but what I have heard is not a whole...

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Analyst/Coordinator

Our organization is looking at better solutions. We are testing out moving to other platforms for...

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Analyst/Coordinator

A lot of our problems come from the interface with our EMR and VidyoCloud. But VidyoCloud on its own...

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Analyst/Coordinator

While doing video visits, patients don’t know that there are little bugs. They don’t realize what is...

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Analyst/Coordinator

Vidyo has some customer support, but they can’t always fix what needs to be fixed, and lots of...

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Analyst/Coordinator

VidyoCloud doesn’t even get close to meeting my needs. It does do some things. It does provide us...

Jul 2021
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Analyst/Coordinator

There are a lot of problems with audio and getting a video started on VidyoCloud through our EMR’s...

Jul 2021
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Analyst/Coordinator

I didn’t see much training from Vidyo. There wasn’t a whole lot there, and some of that was because...

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Analyst/Coordinator

If we get a good connection and everything is working well, the quality of the video and audio are...

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Analyst/Coordinator

With other platforms, we click on the picture, and the camera moves, but VidyoCloud makes us go to...

Jul 2021
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Manager

VidyoCloud is solid. There is nothing really negative to say about it. The system doesn't have any...

Jun 2021
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Director

We don't use the system much anymore. We use it for direct provider-to-provider consults or group...

Jun 2021
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Director

We haven't been happy with Vidyo's support. We would like them to be more engaged with their...

Jun 2021
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Manager

VidyoCloud currently has a full application that we have to download, and that is kind of bulky and...

Jun 2021
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Director

Vidyo tries and is making every effort to keep promises. They try really hard with their...

Jun 2021
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Director

Integration with our EMR is not great even though Vidyo claimed it was seamless. Maybe our EMR...

Jun 2021
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Director

VidyoCloud is efficient and pretty easy to use. Our patients don't have a lot of technical issues in...

Feb 2021
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Director

The things that we put in the system's chat do not go into the EMR. That is both a positive and a...

Feb 2021
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Director

Our training for this solution didn't come from Vidyo. The vendor made the solution easy enough to...

Feb 2021
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CIO

We started using VidyoCloud because it integrated with our EMR, but there are some challenges with...

Jan 2021
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CIO

VidyoCloud is extremely expensive. I doubt very seriously that we would stay with it for the long...

Jan 2021
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CTO

Patient interactions and management happen, but we have to make sure that the document is set up...

Jan 2021
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CTO

Vidyo can't charge more because of the contract. The government will bill the cost up front, and...

Jan 2021
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CTO

With our implementation, there were a lot of issues, but those were on our side. The training went...

Jan 2021
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CTO

VidyoCloud is working well for us. The providers call the patients, and the providers log in to the...

Jan 2021
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CTO

We use Vidyo's support all the time, but the quality depends on how responsive the people are. We...

Jan 2021
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Manager

The Vidyo platform is of higher quality than other video platforms, and that could be a reflection...

Oct 2020
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Manager

The success rate of VidyoCloud functioning was so low, and that even colored the successful...

Sep 2020
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Manager

VidyoCloud had a very expensive setup. Because I hadn't worked with Vidyo in a while, I didn't know...

Sep 2020
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Manager

We are just using VidyoCloud as if it were a simple videoconferencing tool. We built all of the...

Sep 2020
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Manager

Vidyo kind of neglected their on-premises customers in a way. Their cloud solution, which they...

Sep 2020
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Manager

The people at Vidyo remind us whenever we have to do updates to the system.

Sep 2020
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CIO

VidyoCloud was a really good platform because we had integration with our patient portal. The...

Aug 2020
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Analyst/Coordinator

I don't know exactly how well the system is working in terms of interoperability, but it is being...

Aug 2020
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Analyst/Coordinator

We are using VidyoCloud when there is a presumptive check for COVID-19, providers are not quite sure...

Aug 2020
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Director

If anybody is evaluating Vidyo, I would advise them to evaluate their competitors.

Aug 2020
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CMIO

We have gotten the tangible outcome of being able to see patients during the COVID-19 pandemic when...

Aug 2020
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Analyst/Coordinator

We replaced our old system with VidyoCloud. There is a difference. We went from a really good system...

Aug 2020
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Analyst/Coordinator

The upside to VidyoCloud is that it is really cheap compared to our old system in terms of licensing...

Aug 2020
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Manager

Vidyo has link integration, but I don't know whether the problems we are having aren't from our own...

Aug 2020
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Analyst/Coordinator

Vidyo is responsive regarding the COVID-19 crisis. We did have some problems with getting licenses...

Aug 2020
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CMIO

I do think the licenses are somewhat expensive. We pay per license for VidyoCloud, but Vidyo is very...

Aug 2020
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CMIO

I would not give the vendor a high rating for supporting our integration goals. We have had some...

Aug 2020
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CIO

I think the vendor is actually pretty strong in the area in terms of patients’ telehealth...

Aug 2020
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CIO

Vidyo doesn’t keep their promises. I wouldn’t say they nickel-and-dime us. Support is probably our...

Aug 2020
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CIO

Vidyo is not part of our long-term plans. They just haven’t been a partner. Our use of their product...

Aug 2020
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Manager

There have been some recent scenarios where we have either misunderstood the vendor's promises or...

Aug 2020
||
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Manager

Vidyo absolutely nickel-and-dimes us. Everything is an add-on. Maybe that is a value proposition for...

Aug 2020
||
(0)
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Manager

I would rate the vendor's implementations pretty high. When we engage Vidyo, they get the job done....

Aug 2020
||
(0)
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Manager

Since Vidyo has been acquired, they have started to deliver more and more upgrades.

Aug 2020
||
(0)
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Manager

When I engage the vendor's support, they are very responsive, and they follow up very well. But I...

Aug 2020
||
(0)
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Manager

My forecasted satisfaction is going to be dependent on Vidyo's road map. If their road map is about...

Aug 2020
||
(0)
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Director

We are using VidyoCloud integrated with our EMR, and that was the technology that enabled us to...

Aug 2020
||
(0)
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Director

With VidyoCloud, patients can schedule appointments. Established patients can do that through our...

Aug 2020
||
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Director

Vidyo gave us the lines we needed for COVID-19, but they gouged us, and they gouged every client I...

Aug 2020
||
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Director

We were able to deliver care through COVID-19 as a result of using VidyoCloud. I am trying to not be...

Aug 2020
||
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Director

If everything stays the same with Vidyo, my satisfaction is not going to improve. They seemed to be...

Aug 2020
||
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Director

We have to educate Vidyo’s support people. When we get upper management involved, it is because we...

Aug 2020
||
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Manager

I was impressed that we were able to leverage the system as quickly as we did and have a solution in...

Aug 2020
||
(0)
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Director

We are testing some things with another vendor's product, and so far, our experience has been better...

Aug 2020
||
(0)
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Director

We have been doing telemedicine in certain areas for decades. We moved to the Vidyo platform many...

Aug 2020
||
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