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VidyoCloud
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Schafer Jackson
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User Commentary

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Analyst/Coordinator

Relationship

Vidyo needs to focus their attention on the people that are using the product and listen to what is...

Dec 2022
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Analyst/Coordinator

Relationship

I would not buy VidyoCloud again if we had the chance. I would be looking for something better,...

Dec 2022
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Analyst/Coordinator

Product

We have extensive experience with VidyoCloud. It is not the best product or as robust as it could...

Dec 2022
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Analyst/Coordinator

Loyalty

We had at one point set something up through our EMR vendor and Vidyo to work for ambulatory...

Dec 2022
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Analyst/Coordinator

Product

With VidyoCloud, there are a lot of pain points. The solution just needs to be more responsive and...

Dec 2022
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Analyst/Coordinator

Loyalty

We are updating to VidyoConnect. VidyoConnect is a little bit nicer than the desktop and mobile...

Dec 2022
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Director

Loyalty

VidyoCloud has more features than other platforms, but it is not as reliable and sustainable as our...

Dec 2022
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Director

Product

We recently improved the seamlessness of the user experience by adding WebRTC. WebRTC takes away the...

Dec 2022
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Director

Operations

Vidyo does not give us a lot of support in ongoing training. The vendor does a roadshow training...

Dec 2022
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Director

Relationship

We have evolved over time and gotten better, but because we have VidyoCloud integrated with our EMR,...

Dec 2022
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Director

Relationship

I feel like Vidyo is getting a little distracted. Vidyo tries to get the right people at the table,...

Dec 2022
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Director

Loyalty

We chose VidyoCloud early on, and VidyoCloud was one of only a couple of available options that...

Dec 2022
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Director

Loyalty, Product

I suspect that Vidyo will continue to struggle to keep up with some other vendors who are investing...

Sep 2022
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Director

Relationship

When we need Vidyo's executives, we can usually get them on the line.

Sep 2022
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Director

Value

Vidyo's platform is crazy expensive for what they offer.

Sep 2022
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Director

Product

If I were to build a telehealth team from the ground up, I wouldn't select Vidyo as my preferred...

Sep 2022
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Director

Relationship, Product

Compared to other vendors, Vidyo is open about their ability to do customizations. Their platform...

Sep 2022
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Manager

Product

VidyoCloud is integrated into our EMR with the way we are using it today. We use VidyoCloud for...

Jun 2022
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Manager

Product

VidyoCloud works when it works, but it is complex. When we encounter an issue, it is very difficult...

Jun 2022
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Manager

Relationship, Product

When a user’s local browser on their device changes, that might affect the way VidyoCloud works. For...

Jun 2022
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Manager

Relationship, Product

Vidyo’s communication about updates that are available is lacking. We might notice a bug where we...

Jun 2022
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Manager

Relationship

We don't directly deal with Vidyo; we go through a reseller. Getting support feels hard and isn’t as...

Jun 2022
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Manager

Culture

For Vidyo, we pay a flat rate for users’ licenses, and we only have so many of those. That is an...

Jun 2022
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Related Articles
Article
KLAS article icon
Navigating the Telehealth Frontier
21 August 20    |   Jeremy Goff and Jonathan Christensen
In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing othe
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Related Reports
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
Performance
KLAS article icon
Telehealth Ecosystem 2021
20 May 21    |   Adam Cherrington and Ciera Walker
The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.



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