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VidyoCloud Commentary
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Trey Dye
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
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Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
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User Commentary

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Director

Relationship

Vidyo has delivered, but then we have found issues, and the vendor has had to go back and address...

Jun 2024
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Director

Value

VidyoCloud is a little more manual, but on the virtual visit side, it is totally automated. The core...

Jun 2024
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Director

Loyalty, Product

Providing breakout room capability is one thing we are waiting for Vidyo to do, but the bigger, more...

Jun 2024
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VP/Other Executive

Product

VidyoCloud is a host of different hardware solutions in terms of the pan-tilting cameras in the...

May 2024
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VP/Other Executive

Operations, Product

It is hard to even call the process of setting up VidyoCloud an implementation. The process is super...

May 2024
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VP/Other Executive

Product, Value

VidyoCloud is like a Camry, and there is nothing wrong with that. It is reliable and works as built,...

May 2024
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Analyst/Coordinator

Loyalty

Our relationship with Vidyo is going to change. Our telemedicine is done through a different vendor...

Jan 2024
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Analyst/Coordinator

Relationship

Vidyo is plodding along, keeping the product running. I have been working with Vidyo for a few...

Jan 2024
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Analyst/Coordinator

Operations

Vidyo doesn't do any training at all, but the product is easy to use. It is not difficult to train...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Vidyo’s quality is not that great. I don't know how they can improve it. The product just needs to...

Jan 2024
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Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.



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