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User Commentary
Relationship
Vidyo needs to focus their attention on the people that are using the product and listen to what is...
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Relationship
I would not buy VidyoCloud again if we had the chance. I would be looking for something better,...
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Product
We have extensive experience with VidyoCloud. It is not the best product or as robust as it could...
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Loyalty
We had at one point set something up through our EMR vendor and Vidyo to work for ambulatory...
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Product
With VidyoCloud, there are a lot of pain points. The solution just needs to be more responsive and...
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Loyalty
We are updating to VidyoConnect. VidyoConnect is a little bit nicer than the desktop and mobile...
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Loyalty
VidyoCloud has more features than other platforms, but it is not as reliable and sustainable as our...
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Product
We recently improved the seamlessness of the user experience by adding WebRTC. WebRTC takes away the...
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Operations
Vidyo does not give us a lot of support in ongoing training. The vendor does a roadshow training...
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Relationship
We have evolved over time and gotten better, but because we have VidyoCloud integrated with our EMR,...
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Relationship
I feel like Vidyo is getting a little distracted. Vidyo tries to get the right people at the table,...
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Loyalty
We chose VidyoCloud early on, and VidyoCloud was one of only a couple of available options that...
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Loyalty, Product
I suspect that Vidyo will continue to struggle to keep up with some other vendors who are investing...
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Relationship
When we need Vidyo's executives, we can usually get them on the line.
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Value
Vidyo's platform is crazy expensive for what they offer.
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Product
If I were to build a telehealth team from the ground up, I wouldn't select Vidyo as my preferred...
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Relationship, Product
Compared to other vendors, Vidyo is open about their ability to do customizations. Their platform...
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Product
VidyoCloud is integrated into our EMR with the way we are using it today. We use VidyoCloud for...
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Product
VidyoCloud works when it works, but it is complex. When we encounter an issue, it is very difficult...
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Relationship, Product
When a user’s local browser on their device changes, that might affect the way VidyoCloud works. For...
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Relationship, Product
Vidyo’s communication about updates that are available is lacking. We might notice a bug where we...
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Relationship
We don't directly deal with Vidyo; we go through a reseller. Getting support feels hard and isn’t as...
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Culture
For Vidyo, we pay a flat rate for users’ licenses, and we only have so many of those. That is an...
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