Wellbe Comments

 

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Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

If I were starting over, I wouldn’t need to buy this tool again because we have another system that...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Wellbe was delayed on some of their initiatives, and there were some issues with the upgrades that...

Aug 2020
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VP/Other Executive

Interfacing and Integration

Our integration goals have changed because we want to do one-stop shopping and view another vendor's...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is great. It is simple to navigate and easy to use. It is also easy to get the data. The...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

If the system could integrate with our other vendor's product, I would rate it at the top of the...

Aug 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I know that we have had some problems recently with entering patients into the system. We have...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We would absolutely buy the Wellbe system again. It is a really strong product and aligns perfectly...

Dec 2019
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Director

ROI / Cost (care and feeding)

Wellbe has been open to negotiating the contract. Like any company, they have tried to get...

Dec 2019
 Helpful

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Director

Technology

Wellbe is always moving forward and coming out with new functionality, and we choose to adopt some...

Dec 2019
 Helpful

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Director

Interfacing and Integration

The Wellbe product is cloud based, and being in the cloud has its pros and cons. There isn't yet a...

Dec 2019
 Helpful

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Director

Relationship

We know the CEO, and the CEO knows us. Wellbe has been supportive of our needs. I have recommended...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The front-line staff chose this system over some of the other tools that were there. The front-line...

Oct 2019
 Helpful

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VP/Other Executive

Relationship

The system helps us track the work that my staff is doing so that we can have visibility. Wellbe has...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

With Wellbe's system, the patients now have the tools that they need to track their progress and...

Oct 2019
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VP/Other Executive

Other Observations & Comments

I don’t know whether this issue is with us or with Wellbe, but the engagement from the patients...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

Recently, the things that Wellbe is supposed to execute are a little slower than they were in the past....

Oct 2019
 Helpful

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VP/Other Executive

Implementation and Training

During training, Wellbe was not always looking at things from the perspective that the staff was...

Oct 2019
 Helpful

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Director

Relationship

Wellbe provides excellent support, in that we have a person who is our advocate. That person is very...

Jun 2019
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Director

Functionality and Upgrades

The system is customizable to further meet our patient population's quirks and complaints. For the...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Overall, the software is very good at what it does. The system performs exactly as purchased and is...

Jun 2019
 Helpful

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Manager

Technology

Wellbe is getting a little bit behind in the technology sector. We want the end user to easily get...

May 2019
 Helpful

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Manager

Functionality and Upgrades

Wellbe's system isn't very hands on, and that is great.

May 2019
 Helpful

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Manager

Functionality and Upgrades

Wellbe is very good at keeping up with conferences, letting us know what is in our data, and...

May 2019
 Helpful

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Manager

Other Observations & Comments

Over the years, Wellbe has tried to upsell different products, and we haven’t added any of the...

May 2019
 Helpful

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Manager

Service and Support

One of our ongoing issues with Wellbe is that we have continued to get infrequent messages from them...

May 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been able to create physical therapy videos in Wellbe, and I think that has been beneficial....

May 2018
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VP/Other Executive

Other Observations & Comments

Our patients and staff haven't used the system enough for us to justify purchasing Wellbe again. I...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The staff members are confused by the system, and they say that the patients are as well, so we...

May 2018
 Helpful

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VP/Other Executive

Service and Support

In the past, Wellbe's service has been great. But the service has changed. I think the person who...

May 2018
 Helpful

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VP/Other Executive

Lessons Learned

Providers who are considering Wellbe should definitely tell their staff members to be completely...

May 2018
 Helpful

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Director

Functionality and Upgrades

When a patient schedules a surgery, that patient is given a binder full of instructions and...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We can create surveys in the Wellbe tool. The system comes with a number of survey tools, and one is...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We really like that the Wellbe system aligns so nicely with bundled payments. If we do not mitigate...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

The system is configured for any electronic device, and that is really nice. The system isn't a...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We can build video content in the system. We have videos in the system on post-surgery exercises,...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

I could not imagine being involved in bundled payments without having the Wellbe system. Small...

Feb 2018
 Helpful

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Director

Interfacing and Integration

We are working on interfacing the Wellbe system with our EMR. Wellbe is actively working on that....

Feb 2018
 Helpful

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CEO/President

Other Observations & Comments

Scalability is something I have some concern about in Wellbe. It is not a terribly large concern,...

Feb 2018
 Helpful

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CEO/President

Interfacing and Integration

The integration issue we have is not on Wellbe’s side. But the system is not very integrated at all....

Feb 2018
 Helpful

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CEO/President

Functionality and Upgrades

Wellbe has been well received. Our patients are excited about the tool because it gives them the...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

Wellbe's product is very effective. Some patients who weren't going to have work done changed their...

Feb 2018
 Helpful

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Director

Sales and Contracting

I would buy Wellbe's product again; we will be expanding our use of the product. Wellbe has put...

Feb 2018
 Helpful

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Director

Service and Support

Wellbe is awesome with supporting integration. We have worked with good vendors, but Wellbe stands...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We have a large number of patients, and it can be time consuming to enroll patients and add their...

Jan 2018
 Helpful

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Director

Implementation and Training

Wellbe could improve their welcoming brochure. We get a lot of questions from patients after they...

Jan 2018
 Helpful

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Director

Service and Support

Wellbe's staff is the most outstanding aspect of their company. They have a great team. Their people...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

We were looking for a tool to help with patient education and to keep patients organized. We wanted...

Jan 2018
 Helpful

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Director

ROI / Cost (care and feeding)

We would be enticed to renew our contract by a Wellbe package that just contained the...

Jan 2018
 Helpful

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Director

Other Observations & Comments

We have a contract for Wellbe, but we will definitely evaluate Wellbe when it ends. We are in the...

Jan 2018
 Helpful

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Director

Lessons Learned

I would recommend Wellbe based on the needs of an organization. It can benefit certain programs. We...

Jan 2018
 Helpful

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Director

Service and Support

Wellbe told us they are trying to be helpful. They would like to meet with us to discuss...

Jan 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have been using Wellbe for a while. It gives us a way to manage patients without constantly...

Jan 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Patients enjoy interacting with Wellbe. Our response rates and utilization of the program have...

Jan 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I don’t think Wellbe can do much more to improve their system. Enrollment and getting physician...

Jan 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Wellbe gives us open communication with our patients. We are able to provide them with education. We...

Jan 2018
 Helpful

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Nurse

Relationship

Wellbe keeps all their promises. The solution is never fast enough for us, but that is because we...

Jan 2018
 Helpful

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Nurse

Functionality and Upgrades

We use an Excel dashboard, and I wish that Wellbe would create something similar to automatically...

Jan 2018
 Helpful

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Nurse

Functionality and Upgrades

We would like if Wellbe could keep all related things on one screen so that we wouldn't have to...

Jan 2018
 Helpful

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Nurse

Service and Support

We want to do more with Wellbe than it is capable of, and the vendor is always helping us. They...

Jan 2018
 Helpful

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Nurse

Service and Support

Wellbe added education to the system very quickly when we requested it. We changed how often...

Jan 2018
 Helpful

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Nurse

Functionality and Upgrades

We have received pretty good feedback from our patients using Wellbe. Some of the older patients...

Jan 2018
 Helpful

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Nurse

Functionality and Upgrades

We like that we can enable family members to use Wellbe. If a patient isn't tech-savvy, family...

Jan 2018
 Helpful

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Nurse

Relationship

Wellbe is a great patient tool, but its tracking features could use some work. We are trying to get...

Jan 2018
 Helpful

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Nurse

Future Outlook

We could use Wellbe in a lot of places in our health system because it is a really good tool. We...

Jan 2018
 Helpful

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Manager

Functionality and Upgrades

The Wellbe system is user friendly, and the patients seem to love it. The system gives them a lot of...

Jan 2018
 Helpful

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Manager

Relationship

Before we went live with the system, we had weekly meetings with Wellbe. We did phone conferences in...

Jan 2018
 Helpful

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Analyst/Coordinator

Service and Support

Wellbe is extremely responsive when we need anything. The are more responsive than any other vendor...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have a lot of surgeons, and they all have different ideas about post-operative care. Thankfully,...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Wellbe introduced us to different insight-tracking techniques. They taught us how to identify what...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

Wellbe offers phone support whenever we need it. We also have biweekly calls with the vendor. One of...

Nov 2017
 Helpful

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Analyst/Coordinator

Relationship

Abe Palmbach has been very involved with us ever since we purchased Wellbe. He isn't part of our...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Wellbe provides patient education. Before we had Wellbe, we gave our patients information, but we...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We use Wellbe as a patient education tool. It keeps the patients engaged in education about...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

I think the system is definitely a good tool with which to educate patients so that the patients...

Oct 2017
 Helpful

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Director

Implementation and Training

I was really overwhelmed with implementing Wellbe. It took us many months and a lot of information...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

It would be nice if the system followed up with patients who haven't logged on yet. We call and...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

Wellbe is working to resolve our issues with their system, but it isn't where we want it to be. It...

Oct 2017
 Helpful

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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Wellbe has been excellent. In a world of bundled solutions, things are changing pretty quickly, and...

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Wellbe has always been able to overdeliver, and that has always been a benefit, but lately, Wellbe's...

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Engaging patients in the process means that our patients have better clinical outcomes, shorter...

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

I see Wellbe as an education and engagement tool, with education being the greatest component. We...

Oct 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

I wish that calling to find out where the patient is in their progress was automated in Wellbe. The...

Oct 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

I want Wellbe to automatically manage my process steps for optimizing patients before they have...

Oct 2017
 Helpful

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VP/Other Executive

Other Observations & Comments

Wellbe keeps their promises 99% of the time. Wellbe was going to develop a tool to manage the periop...

Oct 2017
 Helpful

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VP/Other Executive

Service and Support

The support people from Wellbe are always available. They are available by text or by call. There is...

Oct 2017
 Helpful

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VP/Other Executive

Future Outlook

Wellbe is good in so many ways, but they have dropped the ball recently and have not fulfilled a...

Oct 2017
 Helpful