WellSky Hospice
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The piece for transitioning from home health to hospice is broken, but WellSky is working on an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky has added some great new features, including some upgrades in financial reporting and new...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky struggles with billing MSP claims electronically. If the vendor can do that, I am unaware. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky's product is a good system, and it is easy to use overall. I would recommend the system to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some things that WellSky could do to make the system more user friendly and workable....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we ask WellSky a question from a quality standpoint, it may take them a while to get us an...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Training for the full suite is very expensive. But the person we are working with has brought down...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The sad part is that online training is dependent on the individual. We don't get webinar-based...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The care planning is terrible in WellSky Hospice. If someone is in WellSky's home health system,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are working with the vendor on the system's integration capabilities, but that has been a very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very user friendly. We are able to log in to it and go to all of our sites instead of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The original hospice implementation seemed pretty fair, and we were able to get off the ground...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The call center is a lot better now than it was before. In the early days, we wanted to pull our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With upgrades and improvements, when we pop open the software, it says we have to upgrade, but we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Upgrades always mean something is glitchy on the back end and we have to fix it. I cannot remember a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The outcomes we get with the data that we collect clinically are what we are able to forward on HISP...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We don't pay a lot compared to other software out there, so we get what we pay for. We pay a monthly...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have time-sensitive information, and if we have missed the mark, taking a couple of weeks to get...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since the last time that I spoke to KLAS, we have seen some great improvements from WellSky and the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It sometimes takes a little while for us to get what we need from the vendor's support. We usually...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky is very good at staying ahead of the changes that CMS is rolling out. They make sure that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There aren't a lot of prefilled care plans in the system. We have to create those ourselves. I would...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am pretty satisfied with the system, and I would recommend it to others. Things are going very...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The world has changed a lot, and it will change again. A while ago, WellSky bought Consolo Services...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We do most things in the hospice area manually, like transitions of care. WellSky has another vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would like to have a better CAP report on the solution's hospice side. We have a laundry list of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would like to see the continuous care and physician parts of the system get better. I would also...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our transition to the system was pretty bumpy, but our implementation was fine. The vendor didn't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

WellSky's customer service has gotten way worse over the years. That is a bummer.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor has fixes for some of the things that we have been asking them for for years. I still...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky's support people say that they will work on things, but then we have to keep moving those...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system requires certain things for its upkeep. There are different things in the system that we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our training was fairly good. There were some things that I don't think that the vendor mentioned...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like it if WellSky Hospice's integration could be a little bit better. We want the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The quality of the vendor's ongoing support used to be better. We used to be able to call their...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor usually has little forums when things are going to be changing. When things change, we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are little banners that usually go up in the system if something is down, but it sometimes...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have someone who I can contact from WellSky if I feel that things aren't getting taken care of....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We knew what we were getting when we bought the product, and its price hasn't gone up much since...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When people ask me about WellSky Hospice, I tell them that it is very user friendly. It is a great...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky Hospice has been very user friendly for our field staff members, but I still have things...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be good if we had an unduplicated census because that is the number one thing that people...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy the solution again because our users are familiar with it. That makes orientation and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's customer service is pretty good. But when I call the support people, they say that I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky's service department’s response time is a little slow. However, when we get a hold of them...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky Hospice is extremely user friendly, and once people try it, they like it. When we have a new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky Hospice has some inconvenient downtime. A lot of our staff members work late at night, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From a manager perspective, one negative of WellSky Hospice is that we have issues with reporting,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

WellSky's ongoing training is lacking. One of the reasons we went with the system was that WellSky...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

WellSky is expanding their opportunities to assist with integration by acquiring CarePort, a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We often go to our account manager rather than going through the WellSky support channels because...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have received some executive involvement from WellSky. When we complained bitterly about extended...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

WellSky tweaks the hospice system and adds functionality through regular upgrades. We haven't had...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A positive aspect of WellSky Hospice is that the field staff is comfortable in the system and feel...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky's system is just not thorough and complete from a hospice perspective. When WellSky does...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The way WellSky keeps their promises is sometimes not exactly what we anticipate. Leading into the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky is working on integration between hospice and home health so that information can come over...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a representative that reaches out on a constant basis. We have recurring, ongoing meetings...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't see great value in some of WellSky’s predictive measures. They are trying to help with some...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has good support if we call them. It sometimes takes a while to get to them, but that is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky Hospice is very user friendly, especially on the clinician side. It seems like a very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky Hospice lacks a fail-safe on things that are required to be compliant. We have to remember...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is really created for home health and not hospice because WellSky has never stopped to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we get a referral with WellSky Hospice, my staff is very hesitant to put the patient in because...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky’s challenges are scheduling and care plans. We don’t have a lot of options in the system,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, WellSky was aware of me, and I had contact with the representatives. Now, we have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I do not like WellSky’s initial hospice admission form; it is not very good. For example, one of my...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a hospice standpoint, there usually aren’t a lot of problems in WellSky's system. There were...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have not been many problems with the system’s downtime. WellSky says that they will shut down...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t have any problems with doing what I need to do for the end of the month with WellSky...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky does really well at implementations. That does not necessarily mean that they are doing what...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

WellSky added BI information. I don’t personally use it a lot. I don’t have time to drill through...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have asked to have WellSky Hospice looked at for weeks, and no one has bothered to get back to me....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I really like the system. It is very friendly. I have only had problems when our internet service...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When I have a problem, I go to WellSky's help site and watch short videos, and they cover...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system is easy to deal with, and I can access it through the phone. After I finish a visit, I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

WellSky could make it easier to access information in the system. For example, if a patient has a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have ease and comfort in making sure that patient data is entered correctly. I know that some...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have personal interactions with the vendor’s support people. They are very thorough in researching...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not quite sure how to do Medicare secondary claims. There may be a way to do those, but I was...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I went to research payments, I found a report that worked, but it took me a little while to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Medicare doesn’t pay our episode in full, the adjustment report could possibly be better. There...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

WellSky is a partner because they listen. If I have a problem, they help me. They are current on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our clinical staff members like the product. Of course, nothing is 100% how we want it, but they are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF