WellSky Hospice
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
The world has changed a lot, and it will change again. A while ago, WellSky bought Consolo Services...
Login or Create an Account to see details.
We do most things in the hospice area manually, like transitions of care. WellSky has another vendor...
Login or Create an Account to see details.
I would like to have a better CAP report on the solution's hospice side. We have a laundry list of...
Login or Create an Account to see details.
I would like to see the continuous care and physician parts of the system get better. I would also...
Login or Create an Account to see details.
Our transition to the system was pretty bumpy, but our implementation was fine. The vendor didn't...
Login or Create an Account to see details.
WellSky's customer service has gotten way worse over the years. That is a bummer.
Login or Create an Account to see details.
The vendor has fixes for some of the things that we have been asking them for for years. I still...
Login or Create an Account to see details.
WellSky's support people say that they will work on things, but then we have to keep moving those...
Login or Create an Account to see details.
The system requires certain things for its upkeep. There are different things in the system that we...
Login or Create an Account to see details.
Our training was fairly good. There were some things that I don't think that the vendor mentioned...
Login or Create an Account to see details.
I would like it if WellSky Hospice's integration could be a little bit better. We want the...
Login or Create an Account to see details.
The quality of the vendor's ongoing support used to be better. We used to be able to call their...
Login or Create an Account to see details.
The vendor usually has little forums when things are going to be changing. When things change, we...
Login or Create an Account to see details.
There are little banners that usually go up in the system if something is down, but it sometimes...
Login or Create an Account to see details.
I have someone who I can contact from WellSky if I feel that things aren't getting taken care of....
Login or Create an Account to see details.
We knew what we were getting when we bought the product, and its price hasn't gone up much since...
Login or Create an Account to see details.
When people ask me about WellSky Hospice, I tell them that it is very user friendly. It is a great...
Login or Create an Account to see details.
WellSky Hospice has been very user friendly for our field staff members, but I still have things...
Login or Create an Account to see details.
It would be good if we had an unduplicated census because that is the number one thing that people...
Login or Create an Account to see details.
I would buy the solution again because our users are familiar with it. That makes orientation and...
Login or Create an Account to see details.
The vendor's customer service is pretty good. But when I call the support people, they say that I...
Login or Create an Account to see details.
WellSky's service department’s response time is a little slow. However, when we get a hold of them...
Login or Create an Account to see details.
WellSky Hospice is extremely user friendly, and once people try it, they like it. When we have a new...
Login or Create an Account to see details.
WellSky Hospice has some inconvenient downtime. A lot of our staff members work late at night, and...
Login or Create an Account to see details.
From a manager perspective, one negative of WellSky Hospice is that we have issues with reporting,...
Login or Create an Account to see details.
WellSky's ongoing training is lacking. One of the reasons we went with the system was that WellSky...
Login or Create an Account to see details.
WellSky is expanding their opportunities to assist with integration by acquiring CarePort, a...
Login or Create an Account to see details.
We often go to our account manager rather than going through the WellSky support channels because...
Login or Create an Account to see details.
We have received some executive involvement from WellSky. When we complained bitterly about extended...
Login or Create an Account to see details.
WellSky tweaks the hospice system and adds functionality through regular upgrades. We haven't had...
Login or Create an Account to see details.
A positive aspect of WellSky Hospice is that the field staff is comfortable in the system and feel...
Login or Create an Account to see details.
WellSky's system is just not thorough and complete from a hospice perspective. When WellSky does...
Login or Create an Account to see details.
The way WellSky keeps their promises is sometimes not exactly what we anticipate. Leading into the...
Login or Create an Account to see details.
WellSky is working on integration between hospice and home health so that information can come over...
Login or Create an Account to see details.
We have a representative that reaches out on a constant basis. We have recurring, ongoing meetings...
Login or Create an Account to see details.
We don't see great value in some of WellSky’s predictive measures. They are trying to help with some...
Login or Create an Account to see details.
The vendor has good support if we call them. It sometimes takes a while to get to them, but that is...
Login or Create an Account to see details.
WellSky Hospice is very user friendly, especially on the clinician side. It seems like a very...
Login or Create an Account to see details.
WellSky Hospice lacks a fail-safe on things that are required to be compliant. We have to remember...
Login or Create an Account to see details.
The product is really created for home health and not hospice because WellSky has never stopped to...
Login or Create an Account to see details.
When we get a referral with WellSky Hospice, my staff is very hesitant to put the patient in because...
Login or Create an Account to see details.
WellSky’s challenges are scheduling and care plans. We don’t have a lot of options in the system,...
Login or Create an Account to see details.
In the past, WellSky was aware of me, and I had contact with the representatives. Now, we have...
Login or Create an Account to see details.
I do not like WellSky’s initial hospice admission form; it is not very good. For example, one of my...
Login or Create an Account to see details.
From a hospice standpoint, there usually aren’t a lot of problems in WellSky's system. There were...
Login or Create an Account to see details.
There have not been many problems with the system’s downtime. WellSky says that they will shut down...
Login or Create an Account to see details.
I don’t have any problems with doing what I need to do for the end of the month with WellSky...
Login or Create an Account to see details.
WellSky does really well at implementations. That does not necessarily mean that they are doing what...
Login or Create an Account to see details.
WellSky added BI information. I don’t personally use it a lot. I don’t have time to drill through...
Login or Create an Account to see details.
I have asked to have WellSky Hospice looked at for weeks, and no one has bothered to get back to me....
Login or Create an Account to see details.
I really like the system. It is very friendly. I have only had problems when our internet service...
Login or Create an Account to see details.
When I have a problem, I go to WellSky's help site and watch short videos, and they cover...
Login or Create an Account to see details.
The system is easy to deal with, and I can access it through the phone. After I finish a visit, I...
Login or Create an Account to see details.
WellSky could make it easier to access information in the system. For example, if a patient has a...
Login or Create an Account to see details.
I have ease and comfort in making sure that patient data is entered correctly. I know that some...
Login or Create an Account to see details.
I have personal interactions with the vendor’s support people. They are very thorough in researching...
Login or Create an Account to see details.
I am not quite sure how to do Medicare secondary claims. There may be a way to do those, but I was...
Login or Create an Account to see details.
When I went to research payments, I found a report that worked, but it took me a little while to...
Login or Create an Account to see details.
If Medicare doesn’t pay our episode in full, the adjustment report could possibly be better. There...
Login or Create an Account to see details.
WellSky is a partner because they listen. If I have a problem, they help me. They are current on the...
Login or Create an Account to see details.
Our clinical staff members like the product. Of course, nothing is 100% how we want it, but they are...
Login or Create an Account to see details.
The biggest issue with the vendor is their communication. I cannot get anyone to contact me to tell...
Login or Create an Account to see details.
The vendor's support is helpful. When we ask the vendor questions, they walk us through things.
Login or Create an Account to see details.
The vendor has webinars, although I haven't seen one lately that has been helpful.
Login or Create an Account to see details.
The integration in other systems is much more user friendly. In WellSky Hospice, we have to click on...
Login or Create an Account to see details.
The strength of the product is that it is clinician friendly. We have had clinicians who are...
Login or Create an Account to see details.
Things that we need to get fixed and upgraded are still pending. The ongoing support doesn’t have...
Login or Create an Account to see details.
The system is user friendly. It is easy for our staff members to navigate in the system, but we have...
Login or Create an Account to see details.
We are still in the process of working with the integration with our pharmacy system, so the system...
Login or Create an Account to see details.
If I could tell the executives anything, I would just ask that communication with their customers be...
Login or Create an Account to see details.
WellSky takes enhancement requests from us on how they can enrich and make the product better. I...
Login or Create an Account to see details.
There are a few things that WellSky could improve that would potentially make the flow a little...
Login or Create an Account to see details.
Executives listen in on a lot of calls. I report to one person directly, and I have communicated...
Login or Create an Account to see details.
I have worked with multiple products, and I don't think there is a perfect product out there, but...
Login or Create an Account to see details.
If I were a small user, I would absolutely buy WellSky Hospice again. Every time WellSky says that...
Login or Create an Account to see details.
WellSky is receptive to input on what they need to do better. However, they could improve the lines...
Login or Create an Account to see details.
WellSky makes everything really easy when it comes to integration.
Login or Create an Account to see details.
Most of the time, I feel like I get information from the vendor before I read an email with the...
Login or Create an Account to see details.
It is easy to get ahold of someone from WellSky, but there was a lot more technical support when the...
Login or Create an Account to see details.
The vendor does a good job with new technology. WellSky Hospice has to catch up with WellSky Home...
Login or Create an Account to see details.
We don’t have any ongoing training for WellSky Hospice. Everything comes as a release note for...
Login or Create an Account to see details.
We use another product within WellSky’s realm; it is not like it is a separate vendor, but we have...
Login or Create an Account to see details.
WellSky’s quality would be better if they started fixing their glitches and answering questions....
Login or Create an Account to see details.
Preferences