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WellSky Hospice
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

The world has changed a lot, and it will change again. A while ago, WellSky bought Consolo Services...

Nov 2021
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CEO/President

We do most things in the hospice area manually, like transitions of care. WellSky has another vendor...

Nov 2021
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CEO/President

I would like to have a better CAP report on the solution's hospice side. We have a laundry list of...

Nov 2021
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(0)
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CEO/President

I would like to see the continuous care and physician parts of the system get better. I would also...

Nov 2021
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(0)
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CEO/President

Our transition to the system was pretty bumpy, but our implementation was fine. The vendor didn't...

Nov 2021
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(0)
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CEO/President

WellSky's customer service has gotten way worse over the years. That is a bummer.

Nov 2021
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(0)
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CEO/President

The vendor has fixes for some of the things that we have been asking them for for years. I still...

Nov 2021
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Director

WellSky's support people say that they will work on things, but then we have to keep moving those...

Nov 2021
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(0)
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Director

The system requires certain things for its upkeep. There are different things in the system that we...

Nov 2021
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(0)
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Director

Our training was fairly good. There were some things that I don't think that the vendor mentioned...

Nov 2021
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(0)
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Director

I would like it if WellSky Hospice's integration could be a little bit better. We want the...

Nov 2021
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(0)
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Director

The quality of the vendor's ongoing support used to be better. We used to be able to call their...

Nov 2021
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Director

The vendor usually has little forums when things are going to be changing. When things change, we...

Nov 2021
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Director

There are little banners that usually go up in the system if something is down, but it sometimes...

Nov 2021
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Director

I have someone who I can contact from WellSky if I feel that things aren't getting taken care of....

Nov 2021
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Director

We knew what we were getting when we bought the product, and its price hasn't gone up much since...

Nov 2021
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(0)
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Director

When people ask me about WellSky Hospice, I tell them that it is very user friendly. It is a great...

Nov 2021
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Director

WellSky Hospice has been very user friendly for our field staff members, but I still have things...

Nov 2021
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Director

It would be good if we had an unduplicated census because that is the number one thing that people...

Nov 2021
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Director

I would buy the solution again because our users are familiar with it. That makes orientation and...

Nov 2021
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VP/Other Executive

The vendor's customer service is pretty good. But when I call the support people, they say that I...

Nov 2021
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Manager

WellSky's service department’s response time is a little slow. However, when we get a hold of them...

Sep 2021
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Manager

WellSky Hospice is extremely user friendly, and once people try it, they like it. When we have a new...

Sep 2021
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Manager

WellSky Hospice has some inconvenient downtime. A lot of our staff members work late at night, and...

Sep 2021
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VP/Other Executive

From a manager perspective, one negative of WellSky Hospice is that we have issues with reporting,...

Sep 2021
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VP/Other Executive

WellSky's ongoing training is lacking. One of the reasons we went with the system was that WellSky...

Sep 2021
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VP/Other Executive

WellSky is expanding their opportunities to assist with integration by acquiring CarePort, a...

Sep 2021
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VP/Other Executive

We often go to our account manager rather than going through the WellSky support channels because...

Sep 2021
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VP/Other Executive

We have received some executive involvement from WellSky. When we complained bitterly about extended...

Sep 2021
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VP/Other Executive

WellSky tweaks the hospice system and adds functionality through regular upgrades. We haven't had...

Sep 2021
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VP/Other Executive

A positive aspect of WellSky Hospice is that the field staff is comfortable in the system and feel...

Sep 2021
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Manager

WellSky's system is just not thorough and complete from a hospice perspective. When WellSky does...

Sep 2021
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Manager

The way WellSky keeps their promises is sometimes not exactly what we anticipate. Leading into the...

Sep 2021
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Manager

WellSky is working on integration between hospice and home health so that information can come over...

Sep 2021
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Manager

We have a representative that reaches out on a constant basis. We have recurring, ongoing meetings...

Sep 2021
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Manager

We don't see great value in some of WellSky’s predictive measures. They are trying to help with some...

Sep 2021
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Director

The vendor has good support if we call them. It sometimes takes a while to get to them, but that is...

Jul 2021
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Director

WellSky Hospice is very user friendly, especially on the clinician side. It seems like a very...

Jul 2021
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Director

WellSky Hospice lacks a fail-safe on things that are required to be compliant. We have to remember...

Jul 2021
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Director

The product is really created for home health and not hospice because WellSky has never stopped to...

Jul 2021
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Director

When we get a referral with WellSky Hospice, my staff is very hesitant to put the patient in because...

Jul 2021
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Director

WellSky’s challenges are scheduling and care plans. We don’t have a lot of options in the system,...

Jul 2021
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Director

In the past, WellSky was aware of me, and I had contact with the representatives. Now, we have...

Jul 2021
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Director

I do not like WellSky’s initial hospice admission form; it is not very good. For example, one of my...

Jul 2021
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Director

From a hospice standpoint, there usually aren’t a lot of problems in WellSky's system. There were...

Jul 2021
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Director

There have not been many problems with the system’s downtime. WellSky says that they will shut down...

Jul 2021
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Director

I don’t have any problems with doing what I need to do for the end of the month with WellSky...

Jul 2021
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Director

WellSky does really well at implementations. That does not necessarily mean that they are doing what...

Jul 2021
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Director

WellSky added BI information. I don’t personally use it a lot. I don’t have time to drill through...

Jul 2021
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CEO/President

I have asked to have WellSky Hospice looked at for weeks, and no one has bothered to get back to me....

Jun 2021
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Nurse

I really like the system. It is very friendly. I have only had problems when our internet service...

Jun 2021
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Nurse

When I have a problem, I go to WellSky's help site and watch short videos, and they cover...

Jun 2021
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Nurse

The system is easy to deal with, and I can access it through the phone. After I finish a visit, I...

Jun 2021
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Nurse

WellSky could make it easier to access information in the system. For example, if a patient has a...

Jun 2021
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Manager

I have ease and comfort in making sure that patient data is entered correctly. I know that some...

Jun 2021
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Manager

I have personal interactions with the vendor’s support people. They are very thorough in researching...

Jun 2021
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Manager

I am not quite sure how to do Medicare secondary claims. There may be a way to do those, but I was...

Jun 2021
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(0)
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Manager

When I went to research payments, I found a report that worked, but it took me a little while to...

Jun 2021
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Manager

If Medicare doesn’t pay our episode in full, the adjustment report could possibly be better. There...

Jun 2021
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Manager

WellSky is a partner because they listen. If I have a problem, they help me. They are current on the...

Jun 2021
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Manager

Our clinical staff members like the product. Of course, nothing is 100% how we want it, but they are...

Jun 2021
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Manager

The biggest issue with the vendor is their communication. I cannot get anyone to contact me to tell...

May 2021
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Manager

The vendor's support is helpful. When we ask the vendor questions, they walk us through things.

May 2021
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Manager

The vendor has webinars, although I haven't seen one lately that has been helpful.

May 2021
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Manager

The integration in other systems is much more user friendly. In WellSky Hospice, we have to click on...

May 2021
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COO

The strength of the product is that it is clinician friendly. We have had clinicians who are...

Feb 2021
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Director

Things that we need to get fixed and upgraded are still pending. The ongoing support doesn’t have...

Jan 2021
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Director

The system is user friendly. It is easy for our staff members to navigate in the system, but we have...

Jan 2021
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Director

We are still in the process of working with the integration with our pharmacy system, so the system...

Jan 2021
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Director

If I could tell the executives anything, I would just ask that communication with their customers be...

Jan 2021
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CIO

WellSky takes enhancement requests from us on how they can enrich and make the product better. I...

Dec 2020
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(0)
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CIO

There are a few things that WellSky could improve that would potentially make the flow a little...

Dec 2020
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CIO

Executives listen in on a lot of calls. I report to one person directly, and I have communicated...

Dec 2020
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CIO

I have worked with multiple products, and I don't think there is a perfect product out there, but...

Dec 2020
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CEO/President

If I were a small user, I would absolutely buy WellSky Hospice again. Every time WellSky says that...

Dec 2020
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CEO/President

WellSky is receptive to input on what they need to do better. However, they could improve the lines...

Dec 2020
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(0)
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Manager

WellSky makes everything really easy when it comes to integration.

Dec 2020
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(0)
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Manager

Most of the time, I feel like I get information from the vendor before I read an email with the...

Dec 2020
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(0)
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Manager

It is easy to get ahold of someone from WellSky, but there was a lot more technical support when the...

Dec 2020
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Manager

The vendor does a good job with new technology. WellSky Hospice has to catch up with WellSky Home...

Dec 2020
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Director

We don’t have any ongoing training for WellSky Hospice. Everything comes as a release note for...

Dec 2020
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(0)
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Director

We use another product within WellSky’s realm; it is not like it is a separate vendor, but we have...

Dec 2020
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Director

WellSky’s quality would be better if they started fixing their glitches and answering questions....

Dec 2020
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(0)
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