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User Commentary
The piece for transitioning from home health to hospice is broken, but WellSky is working on an...
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WellSky has added some great new features, including some upgrades in financial reporting and new...
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WellSky struggles with billing MSP claims electronically. If the vendor can do that, I am unaware. I...
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WellSky's product is a good system, and it is easy to use overall. I would recommend the system to...
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There are some things that WellSky could do to make the system more user friendly and workable....
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When we ask WellSky a question from a quality standpoint, it may take them a while to get us an...
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Training for the full suite is very expensive. But the person we are working with has brought down...
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The sad part is that online training is dependent on the individual. We don't get webinar-based...
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The care planning is terrible in WellSky Hospice. If someone is in WellSky's home health system,...
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We are working with the vendor on the system's integration capabilities, but that has been a very...
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The system is very user friendly. We are able to log in to it and go to all of our sites instead of...
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The original hospice implementation seemed pretty fair, and we were able to get off the ground...
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The call center is a lot better now than it was before. In the early days, we wanted to pull our...
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With upgrades and improvements, when we pop open the software, it says we have to upgrade, but we...
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Upgrades always mean something is glitchy on the back end and we have to fix it. I cannot remember a...
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The outcomes we get with the data that we collect clinically are what we are able to forward on HISP...
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We don't pay a lot compared to other software out there, so we get what we pay for. We pay a monthly...
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We have time-sensitive information, and if we have missed the mark, taking a couple of weeks to get...
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Since the last time that I spoke to KLAS, we have seen some great improvements from WellSky and the...
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It sometimes takes a little while for us to get what we need from the vendor's support. We usually...
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WellSky is very good at staying ahead of the changes that CMS is rolling out. They make sure that...
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There aren't a lot of prefilled care plans in the system. We have to create those ourselves. I would...
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I am pretty satisfied with the system, and I would recommend it to others. Things are going very...
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The world has changed a lot, and it will change again. A while ago, WellSky bought Consolo Services...
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We do most things in the hospice area manually, like transitions of care. WellSky has another vendor...
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I would like to have a better CAP report on the solution's hospice side. We have a laundry list of...
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I would like to see the continuous care and physician parts of the system get better. I would also...
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Our transition to the system was pretty bumpy, but our implementation was fine. The vendor didn't...
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WellSky's customer service has gotten way worse over the years. That is a bummer.
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The vendor has fixes for some of the things that we have been asking them for for years. I still...
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WellSky's support people say that they will work on things, but then we have to keep moving those...
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The system requires certain things for its upkeep. There are different things in the system that we...
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Our training was fairly good. There were some things that I don't think that the vendor mentioned...
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I would like it if WellSky Hospice's integration could be a little bit better. We want the...
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The quality of the vendor's ongoing support used to be better. We used to be able to call their...
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The vendor usually has little forums when things are going to be changing. When things change, we...
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There are little banners that usually go up in the system if something is down, but it sometimes...
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I have someone who I can contact from WellSky if I feel that things aren't getting taken care of....
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We knew what we were getting when we bought the product, and its price hasn't gone up much since...
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When people ask me about WellSky Hospice, I tell them that it is very user friendly. It is a great...
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WellSky Hospice has been very user friendly for our field staff members, but I still have things...
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It would be good if we had an unduplicated census because that is the number one thing that people...
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I would buy the solution again because our users are familiar with it. That makes orientation and...
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The vendor's customer service is pretty good. But when I call the support people, they say that I...
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WellSky's service department’s response time is a little slow. However, when we get a hold of them...
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WellSky Hospice is extremely user friendly, and once people try it, they like it. When we have a new...
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WellSky Hospice has some inconvenient downtime. A lot of our staff members work late at night, and...
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From a manager perspective, one negative of WellSky Hospice is that we have issues with reporting,...
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WellSky's ongoing training is lacking. One of the reasons we went with the system was that WellSky...
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WellSky is expanding their opportunities to assist with integration by acquiring CarePort, a...
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We often go to our account manager rather than going through the WellSky support channels because...
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We have received some executive involvement from WellSky. When we complained bitterly about extended...
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WellSky tweaks the hospice system and adds functionality through regular upgrades. We haven't had...
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A positive aspect of WellSky Hospice is that the field staff is comfortable in the system and feel...
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WellSky's system is just not thorough and complete from a hospice perspective. When WellSky does...
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The way WellSky keeps their promises is sometimes not exactly what we anticipate. Leading into the...
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WellSky is working on integration between hospice and home health so that information can come over...
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We have a representative that reaches out on a constant basis. We have recurring, ongoing meetings...
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We don't see great value in some of WellSky’s predictive measures. They are trying to help with some...
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The vendor has good support if we call them. It sometimes takes a while to get to them, but that is...
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WellSky Hospice is very user friendly, especially on the clinician side. It seems like a very...
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WellSky Hospice lacks a fail-safe on things that are required to be compliant. We have to remember...
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The product is really created for home health and not hospice because WellSky has never stopped to...
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When we get a referral with WellSky Hospice, my staff is very hesitant to put the patient in because...
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WellSky’s challenges are scheduling and care plans. We don’t have a lot of options in the system,...
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In the past, WellSky was aware of me, and I had contact with the representatives. Now, we have...
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I do not like WellSky’s initial hospice admission form; it is not very good. For example, one of my...
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From a hospice standpoint, there usually aren’t a lot of problems in WellSky's system. There were...
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There have not been many problems with the system’s downtime. WellSky says that they will shut down...
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I don’t have any problems with doing what I need to do for the end of the month with WellSky...
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WellSky does really well at implementations. That does not necessarily mean that they are doing what...
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WellSky added BI information. I don’t personally use it a lot. I don’t have time to drill through...
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I have asked to have WellSky Hospice looked at for weeks, and no one has bothered to get back to me....
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I really like the system. It is very friendly. I have only had problems when our internet service...
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When I have a problem, I go to WellSky's help site and watch short videos, and they cover...
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The system is easy to deal with, and I can access it through the phone. After I finish a visit, I...
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WellSky could make it easier to access information in the system. For example, if a patient has a...
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I have ease and comfort in making sure that patient data is entered correctly. I know that some...
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I have personal interactions with the vendor’s support people. They are very thorough in researching...
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I am not quite sure how to do Medicare secondary claims. There may be a way to do those, but I was...
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When I went to research payments, I found a report that worked, but it took me a little while to...
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If Medicare doesn’t pay our episode in full, the adjustment report could possibly be better. There...
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WellSky is a partner because they listen. If I have a problem, they help me. They are current on the...
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Our clinical staff members like the product. Of course, nothing is 100% how we want it, but they are...
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