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WellSky Hospice & Palliative (Consolo) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship

WellSky’s customer support people answer the phones very quickly. They answer tickets quickly. They...

Apr 2024
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VP/Other Executive

Relationship

Before WellSky took over and the vendor was just Consolo, they were a little more receptive to...

Apr 2024
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VP/Other Executive

Culture

WellSky doesn't really do that great of a job of telling me about new products and services. That is...

Apr 2024
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VP/Other Executive

Relationship, Product

WellSky could do a better job with recertification reporting. Running the recertification report...

Apr 2024
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Director

Relationship, Product

WellSky Hospice & Palliative is a high-quality product. The vendor is always looking to upgrade...

Mar 2024
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Director

Culture, Value

We have always used WellSky for not only the EMR and the charting piece but also the billing side....

Mar 2024
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Director

Relationship

Occasionally, I have to reach out because WellSky doesn't immediately alert me of a known issue.

Mar 2024
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CEO/President

Loyalty

One thing in the product that could improve is the scheduling portion of the software, but we know...

Feb 2024
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CEO/President

Product

We love WellSky Hospice & Palliative. It has been an amazing solution for us, and the difference...

Feb 2024
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CEO/President

Product

One positive about the product is that it is user friendly. But the product is somewhat lacking in...

Feb 2024
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CEO/President

Culture, Relationship

If there are things that the vendor is not charging me for, they are not doing a good job of...

Feb 2024
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Manager

Product

WellSky doesn’t really have any new stuff going on. WellSky’s technology does not keep up with CMS...

Feb 2024
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Manager

Loyalty, Product

WellSky's product has a lot of clicking, and I don't like that. I always call it a rabbit hole when...

Feb 2024
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Manager

Relationship

WellSky’s support team never answers the phone, and they do not have a chat. It is just ridiculous...

Feb 2024
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Manager

Value

WellSky Hospice & Palliative is cheap, so it is affordable. That is on the pros list, and the...

Feb 2024
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COO

Product

We have problems with Consolo because we have outgrown what the solution can do. The system's...

Jan 2024
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COO

Relationship, Value

We have been in touch with some of the vendor's higher-ups. They have been trying to rebuild and fix...

Jan 2024
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Nurse

Relationship, Operations, Product

The product is very confusing for anybody new because they don't know where to look for things. It...

Jan 2024
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Nurse

Product

We have to do our own documentation. When I do chart reviews, Consolo doesn't guide that process at...

Jan 2024
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Nurse

Relationship

When the vendor says they are going to fix something or whatever, they do the best they can. Also,...

Jan 2024
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Nurse

Operations

The vendor doesn't do any training with the nurses. If the vendor has done training with upper-level...

Jan 2024
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Director

Loyalty

We are underutilizing WellSky’s potential offerings, but we have a good relationship with them. Our...

Jan 2024
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Director

Culture, Relationship

I'm not aware of any issues with WellSky; they keep their promises. As far as I know, the product...

Jan 2024
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Director

Operations

I don't think that our facility has really reached out to WellSky to look at the interoperability;...

Jan 2024
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Analyst/Coordinator

Product

The system has good reporting options. We run a lot of reports, and the system makes that easy. It...

Jan 2024
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Analyst/Coordinator

Relationship

WellSky's customer service is good. The vendor has a few customer service people who are really...

Jan 2024
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Analyst/Coordinator

Product

WellSky's charting options for our clinical team could be improved. Those options are a little...

Jan 2024
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Analyst/Coordinator

Operations, Product

Sometimes, WellSky will implement things that aren't user friendly. As new rules and regulations...

Jan 2024
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VP/Other Executive

Relationship

Consolo started as an independent company that offered a hospice and palliative care module. We had...

Dec 2023
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VP/Other Executive

Relationship, Product

The volume of errors we find is alarming. WellSky is supposed to be an expert in billing. Nobody...

Dec 2023
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VP/Other Executive

Relationship, Product

We have a designated biller who works for our account, and they have somebody who helps them....

Dec 2023
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VP/Other Executive

Relationship, Product

We have had a lot of extreme downtime recently. That was originally reported as a short-term thing...

Dec 2023
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VP/Other Executive

Product

The product’s billing is very basic. There are some functions WellSky said that the product would...

Dec 2023
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VP/Other Executive

Relationship

On the clinical side of WellSky Hospice & Palliative, there are some issues with the pertinent...

Dec 2023
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VP/Other Executive

Relationship

The healthcare sector has recently moved into the top five most targeted industries for ransomware....

Dec 2023
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VP/Other Executive

Product

What I appreciate about WellSky is that the software and the way we document are very hospice...

Dec 2023
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VP/Other Executive

Relationship

The vendor used to work hard not to upcharge us, but it feels like things have shifted in the past...

Dec 2023
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VP/Other Executive

Product

I have asked WellSky about what software integrates with theirs. I have been told that there is not...

Dec 2023
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Director

Product

The only issues that we have had with WellSky's system have been with scheduling because the system...

Dec 2023
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Director

Relationship

WellSky doesn't keep their promises about timing. Things keep getting pushed out, and we wonder...

Dec 2023
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Director

Operations, Product

The system is user friendly. I teach everyone how to use it, and I think it is fairly streamlined....

Dec 2023
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Director

Relationship

When we call WellSky, their people are great. They answer our questions and provide solutions. If...

Dec 2023
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Director

Loyalty, Product

I would recommend WellSky's system because it is a great product. I would tell others to use the...

Dec 2023
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Manager

Relationship, Product

We have a lot of issues right now with WellSky because of their conversion over to the cloud. We...

Dec 2023
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Manager

Product

We get a lot of error messages in WellSky Hospice & Palliative, and a lot of times, things are not...

Dec 2023
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Manager

Product

There are a lot of steps in WellSky Hospice & Palliative to get to certain areas in the system. For...

Dec 2023
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Director

Relationship, Operations

One big thing WellSky definitely needs to focus on is doing some check-ins after the implementation....

Dec 2023
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Director

Loyalty, Operations

WellSky is probably not in our long-term plans. We were really impressed with the platform for the...

Dec 2023
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(0)
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Director

Relationship

A long time ago, we had an issue where a provider couldn't sign off on orders. There was something...

Dec 2023
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(0)
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Manager

Product

WellSky's product serves the purpose of what we have to do for the patient. Additionally, on the...

Dec 2023
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Director

Operations, Product

There have been technical issues with integration recently, and I can certainly understand that...

Dec 2023
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(0)
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Director

Product

The system is pretty intuitive when it works well. I have no complaints about the way it looks. I...

Dec 2023
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(0)
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Director

Product

Some facets of the product are really helpful. I really appreciate the workflows when it comes to...

Dec 2023
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Director

Value

We don't really have variable charges with WellSky. The only thing that they charge extra for is...

Dec 2023
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(0)
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Director

Operations

With the implementation, I really liked the way that WellSky offered a hybrid capability so we would...

Dec 2023
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Director

Loyalty, Value

Knowing what I know now, I probably would be a lot more open to not going with WellSky and to going...

Dec 2023
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(0)
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Director

Culture, Product

WellSky promised certain integrations and things. For example, when we went live with a product,...

Dec 2023
||
(0)
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Director

Relationship

When we give feedback to WellSky, they send our feedback to their development team, and then we...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Lately, there seems to be something going on with the system really often that makes it so it takes...

Nov 2023
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(0)
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Analyst/Coordinator

Operations

The training on this solution was much more effective before Consolo was acquired by WellSky, and I...

Nov 2023
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(0)
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Analyst/Coordinator

Product

WellSky coordinated with the pharmacy vendor that we use so that when our nurses put information in...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

WellSky lets us know ahead of time when something is going to change in the system. They send us...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

When we have a new solution, we have to work the bugs out. However, this product has been around for...

Nov 2023
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(0)
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Director

Relationship

WellSky has been extremely slow in responding to tickets lately. They are doing some updates or...

Nov 2023
||
(0)
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Director

Culture, Value

Overall, WellSky avoids charging for everything, but it is annoying that they charge per fax. I...

Nov 2023
||
(0)
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Director

Relationship

WellSky’s integrations and implementations are usually flawless. We had an access issue recently,...

Nov 2023
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(0)
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Director

Operations

WellSky Hospice & Palliative is very easy to use. Having worked in other systems, I think the...

Nov 2023
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(0)
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Director

Relationship

I had to throw a fit to get something fixed in WellSky Hospice & Palliative, and I waited for a long...

Nov 2023
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(0)
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Director

Product

When I'm doing cost reporting in WellSky Hospice & Palliative, I run a statistical report, and I...

Nov 2023
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(0)
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Director

Loyalty

Our main issue with WellSky Hospice & Palliative is scheduling. We have had issues with scheduling...

Oct 2023
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(0)
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Director

Loyalty, Product

WellSky Hospice & Palliative is a cloud-based program that can have multiple people looking at a...

Oct 2023
||
(0)
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Director

Loyalty, Product

The vendor has worked hard to make WellSky Hospice & Palliative nice and pretty, and the scheduling...

Oct 2023
||
(0)
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Director

Value

WellSky charges a lot for the little upgrades, or we have to go onto a new platform and have a...

Oct 2023
||
(0)
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Director

Relationship

When we send cases in for support at WellSky, we wait a long time before they get resolved. The...

Oct 2023
||
(0)
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Director

Relationship, Product

WellSky sends out alerts within the system when they are planning to do something, but the alerts...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

Changes are made all the time without customer input. Staff members are always complaining about the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

I have been using Consolo for a long time, and I have used the product for many hospice start-ups...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

The company has grown too big since WellSky took over. Customer input is no longer an option. There...

Sep 2023
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(0)
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VP/Other Executive

Product

When we enter medications, it would be helpful if every medication got sent over electronically to...

Aug 2023
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(0)
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VP/Other Executive

Relationship

There are a few people from the vendor that I talk to all the time, and I love them. I also love the...

Aug 2023
||
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VP/Other Executive

Operations, Product

I absolutely love the product. It is easy to maneuver in. It is easy for me to chart like a nurse to...

Aug 2023
||
(0)
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CEO/President

Culture, Relationship, Operations

When we purchased the solution, the vendor actually sent a representative to get everything set up,...

Aug 2023
||
(0)
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CEO/President

Relationship

I haven't had any major issues with WellSky’s acquisition. When the vendor was beginning the...

Aug 2023
||
(0)
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CEO/President

Relationship, Product

I couldn't be happier with how the product meets the needs of hospice care. In terms of technology,...

Aug 2023
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(0)
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Manager

Relationship

Over the time we have spent with WellSky, I have seen their knowledge of their systems, and they are...

Jun 2023
||
(0)
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Manager

Operations

We have had a few sessions where the people from WellSky have gone through things with us in depth,...

Jun 2023
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(0)
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VP/Other Executive

Relationship

WellSky brags about customization, but when we ask to have things customized, the answer is no. The...

Jun 2023
||
(0)
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VP/Other Executive

Product

When I orient people to the WellSky product, it can be picked up quickly. On average, it is easy to...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

WellSky is constantly upgrading the product, and every time they do so, our staff feels disoriented...

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Product

I would tell people to find a different vendor. WellSky is not willing to customize things down to...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We have struggled with WellSky's product. If I weren't so busy, I would be actively looking for a...

Jun 2023
||
(0)
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VP/Other Executive

Product

The system's interface with the billing department's system is excellent.

Jun 2023
||
(0)
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View All Reports
Related Reports
Perception
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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