WellSky Hospice & Palliative Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Product
WellSky will overpromise and underdeliver with technology that looks great in the staging but is not...
Login or Create an Account to see details.
Relationship
WellSky does answer us. When we have a question or an issue, we have to fill out a ticket and rank...
Login or Create an Account to see details.
Relationship, Operations
We no longer have the WellSky trainer that we initially had. We don't need training, but there are...
Login or Create an Account to see details.
Product
From a billing aspect, there are times when I do a task in the solution, and the result is...
Login or Create an Account to see details.
Relationship, Product
There are no new technology pieces that have come to the billing part of WellSky Hospice &...
Login or Create an Account to see details.
Relationship
The turnaround time for getting a response from WellSky’s support people has been longer than it...
Login or Create an Account to see details.
Operations, Product
I know the ease of use for WellSky Hospice & Palliative is getting better. When I have a question or...
Login or Create an Account to see details.
Product
There is something that I just noticed in WellSky Hospice & Palliative that must have been an...
Login or Create an Account to see details.
Operations, Product
Once we understood the billing part of the solution, WellSky Hospice & Palliative was pretty easy to...
Login or Create an Account to see details.
Operations, Product
I have not been able to update my software due to space limitations. The technology experts in our...
Login or Create an Account to see details.
Product
Since I don't deal in the financial aspect of the system, as far as I'm concerned, I do receive...
Login or Create an Account to see details.
Product, Value
I would buy the system again because I worked for two other organizations that used a different...
Login or Create an Account to see details.
Relationship
I wish we could talk to WellSky's support team instead of having to email them. Sometimes it takes a...
Login or Create an Account to see details.
Product
WellSky Hospice & Palliative is pretty simple. It is one of the simpler hospice systems I have ever...
Login or Create an Account to see details.
Operations
WellSky's implementation services are good. The vendor is pretty good about posting their updates....
Login or Create an Account to see details.
Loyalty
The marketplace is evolving almost constantly, and AI has only poured fuel on that fire of movement....
Login or Create an Account to see details.
Operations
WellSky’s initial training is stronger than their ongoing training, so I think they put forth a...
Login or Create an Account to see details.
Relationship
WellSky has provided us with a lot of support for the integration, and I don't know if that is...
Login or Create an Account to see details.
Value
Our last product was very broken and cost more than WellSky Hospice & Palliative, so we have...
Login or Create an Account to see details.
Loyalty
We are looking forward to some of the AI integrations that will make the product even better; they...
Login or Create an Account to see details.
Relationship
We are pretty happy with WellSky's support team. WellSky is very responsive when we submit tickets...
Login or Create an Account to see details.
Relationship, Product
WellSky has been very busy with a lot of changes in their product. They have been focused on beta...
Login or Create an Account to see details.
Relationship
WellSky has this pattern now of halting beta projects prematurely before the product is vetted....
Login or Create an Account to see details.
Product
I recommend WellSky Hospice & Palliative quite frequently. WellSky has a reference program where...
Login or Create an Account to see details.
Loyalty, Relationship
I have been very pleased with the fact that WellSky is open to having partnerships and working...
Login or Create an Account to see details.
Loyalty
When we chose WellSky Hospice & Palliative, we were at a place where we knew that multiple EMRs in...
Login or Create an Account to see details.
Operations
WellSky historically has not been very good at the financial side of implementations. People working...
Login or Create an Account to see details.
Operations, Product
WellSky Hospice & Palliative is pretty easy to use. It is very elementary in that aspect. If users...
Login or Create an Account to see details.
Product
I have a wish list for WellSky Hospice & Palliative. I need a report that shows me visits that have...
Login or Create an Account to see details.
Loyalty
We chose WellSky because of the cost of the build and also for compliance and documentation reasons....
Login or Create an Account to see details.
Product
I would not buy WellSky Hospice & Palliative again. I don't have access to add my own payers to the...
Login or Create an Account to see details.
Operations, Product
We would like to have more consistency with integration. We have had a lot of hiccups behind the...
Login or Create an Account to see details.
Product
The way documents are printed could be improved. We have been in an audit, and documentation...
Login or Create an Account to see details.
Relationship, Product
We had a recent major addition to the EHR that was required for regulations, and WellSky has had a...
Login or Create an Account to see details.
Relationship, Product
WellSky is restricted in certain ways with programming and software issues. We don't often get...
Login or Create an Account to see details.
Relationship, Product
Because of all of the regulations we have to keep up with, WellSky is very proactive in prepping our...
Login or Create an Account to see details.
Relationship
If someone were looking at using WellSky Hospice & Palliative, I would say they should go with it,...
Login or Create an Account to see details.
Operations
WellSky could do a whole lot better in relation to the recent HOPE implementation. It seemed that...
Login or Create an Account to see details.
Product
With the new HOPE measures, we don't know that problems are there until we try to submit things to...
Login or Create an Account to see details.
Relationship, Operations, Product
The changes to the new HOPE measures for CMS have been a disaster. For many years, we were using HIS...
Login or Create an Account to see details.
Operations, Product
WellSky Hospice & Palliative is relatively easy to use, but there are a lot of duplicates that could...
Login or Create an Account to see details.
Relationship
WellSky is very good when we put in a ticket. If our customer success professional is involved, we...
Login or Create an Account to see details.
Value
WellSky is very inclusive with what is in the package today. However, they are not very good at...
Login or Create an Account to see details.
Loyalty
Whether WellSky is part of our long-term plans is yet to be determined. Today, I would buy the...
Login or Create an Account to see details.
Culture
There is no silver bullet out there, so I would probably buy WellSky Hospice & Palliative again. The...
Login or Create an Account to see details.
Product
With our interface with our beds and WellSky, we had conversations a long time ago, but we still...
Login or Create an Account to see details.
Relationship
WellSky does their best with support. Typically, we get things escalated. The vendor does a great...
Login or Create an Account to see details.
Value
WellSky does much better than other vendors we have worked with in terms of not charging for every...
Login or Create an Account to see details.
Loyalty, Product
What I love about WellSky is that they have this product, and then based on our workflow, we make it...
Login or Create an Account to see details.
Operations, Product
When we have new staff coming in, the system is very user-friendly. It is easy for people to use. I...
Login or Create an Account to see details.
Value
If we want to use the vendor’s scheduler, there is a big charge. If we want extra reporting, there...
Login or Create an Account to see details.
Operations, Product
When there is any kind of upgrade, there is always a problem. There is always something that...
Login or Create an Account to see details.
Relationship
The vendor needs their customer assistance team to respond in a timely manner when we have an issue....
Login or Create an Account to see details.
Relationship, Product
As far as I know, we don’t need to update anything. The vendor kind of does their own updates.
Login or Create an Account to see details.
Operations
The implementation was awful. Our instructor was not good. They were teaching us stuff a bit here...
Login or Create an Account to see details.
Operations
None of us understood the training from WellSky. The person who trained us would not answer our...
Login or Create an Account to see details.
Product
This solution gives our newcomers issues. They have to go and pull stuff from different areas to do...
Login or Create an Account to see details.
Product
WellSky's system has a lot of ways that we can make errors, and there are no red flags saying we are...
Login or Create an Account to see details.
Relationship
WellSky generally takes care of all of our concerns and questions in a very timely manner. The...
Login or Create an Account to see details.
Product
WellSky Hospice & Palliative is a care plan-based solution, and it aligns nicely with the...
Login or Create an Account to see details.
Relationship
WellSky is asking users of the solution the right questions. They are involving the agencies that...
Login or Create an Account to see details.
Product
With WellSky Hospice & Palliative, I would love to see an improvement in the way that medications...
Login or Create an Account to see details.
Operations, Value
Training is something that is integral to understanding WellSky Hospice & Palliative, but it comes...
Login or Create an Account to see details.
Relationship
WellSky’s tier-one support people are excellent. They are empowered to escalate and engage us with...
Login or Create an Account to see details.
Operations
We have to find WellSky's upgrades ourselves. WellSky doesn't offer an email to key stakeholders...
Login or Create an Account to see details.
Culture, Product
One thing we don't like is that WellSky markets and promotes their system as being offline...
Login or Create an Account to see details.
Relationship
WellSky's support people aren't helpful. Recently, I got an error message. I didn't know what the...
Login or Create an Account to see details.
Product
WellSky's system meets our needs. However, WellSky could make reporting easier. They could add some...
Login or Create an Account to see details.
Product
Nothing in the system is intuitive. To change someone's level of care from routine home care to a...
Login or Create an Account to see details.
Relationship
If someone were to approach me about WellSky, I would tell them that WellSky doesn't have support....
Login or Create an Account to see details.
Culture, Value
WellSky charges us for everything. What makes it even worse is that WellSky will charge for anything...
Login or Create an Account to see details.
Culture, Relationship, Product
WellSky overpromises and underdelivers with their product. The product's reporting capabilities...
Login or Create an Account to see details.
Operations, Product
The timing with some of our upgrades could have been better. We would like those upgrades to happen...
Login or Create an Account to see details.
Product, Value
The hospice space is changing. Our regulations change all the time, and with those changes come...
Login or Create an Account to see details.
Product
I definitely feel like WellSky's system is ahead of some other EHRs based on what I have learned...
Login or Create an Account to see details.
Product
With some of the navigation of the solution, there are repetitive or duplicative sections. WellSky...
Login or Create an Account to see details.
Relationship
I am very happy with the system's EMR component in the solution. Things have been a lot better since...
Login or Create an Account to see details.
Relationship
WellSky keeps their promises, but on the old version of the system, we received a lot of requests...
Login or Create an Account to see details.
Operations
WellSky doesn’t have a solutions or training team, so the training is just the vendor giving us a...
Login or Create an Account to see details.
Loyalty
If my friend or peer were new to the homecare business or were operating a relatively small or...
Login or Create an Account to see details.
Operations
WellSky has not been able to meet a single implementation deadline for years. Their timelines are...
Login or Create an Account to see details.
Value
WellSky’s technology is delivered, but it is extremely delayed, and their competition is beating...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout