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WellSky Hospice & Palliative Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty

The marketplace is evolving almost constantly, and AI has only poured fuel on that fire of movement....

Nov 2025
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(0)
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Director

Operations

WellSky’s initial training is stronger than their ongoing training, so I think they put forth a...

Nov 2025
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Director

Relationship

WellSky has provided us with a lot of support for the integration, and I don't know if that is...

Nov 2025
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Director

Value

Our last product was very broken and cost more then WellSky Hospice & Palliative, so we have...

Nov 2025
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Director

Loyalty

We are looking forward to some of the AI integrations that will make the product even better; they...

Nov 2025
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Director

Relationship

We are pretty happy with WellSky's support team. WellSky is very responsive when we submit tickets...

Nov 2025
||
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Director

Relationship, Product

WellSky has been very busy with a lot of changes in their product. They have been focused on beta...

Nov 2025
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Director

Relationship

WellSky has this pattern now of halting beta projects prematurely before the product is vetted....

Nov 2025
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Director

Product

I recommend WellSky Hospice & Palliative quite frequently. They have a reference program where...

Nov 2025
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Director

Loyalty, Relationship

I have been very pleased with the fact that WellSky is open to having partnerships and working...

Nov 2025
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Director

Loyalty

When we chose WellSky Hospice & Palliative, we were at a place where we knew that multiple EMRs in...

Nov 2025
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Manager

Operations

WellSky historically has not been very good at the financial side of implementations. People working...

Nov 2025
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Manager

Operations, Product

WellSky Hospice & Palliative is pretty easy to use. It is very elementary in that aspect. If users...

Nov 2025
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Manager

Product

I have a wish list for WellSky Hospice & Palliative. I need a report that shows me visits that have...

Nov 2025
||
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Manager

Loyalty

We chose WellSky because of the cost of the build and also for compliance and documentation reasons....

Nov 2025
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Manager

Product

I would not buy WellSky Hospice & Palliative again. I don't have access to add my own payers to the...

Nov 2025
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Director

Operations, Product

We would like to have more consistency with integration. We have had a lot of hiccups behind the...

Nov 2025
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Director

Product

The way documents are printed could be improved. We have been in an audit, and documentation...

Nov 2025
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Director

Relationship, Product

We had a recent major addition to the EHR that was required for regulations, and WellSky has had a...

Nov 2025
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Director

Relationship, Product

WellSky is restricted in certain ways with programming and software issues. We don't often get...

Nov 2025
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Director

Relationship, Product

Because of all of the regulations we have to keep up with, WellSky is very proactive in prepping our...

Nov 2025
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Director

Relationship

If someone were looking at using WellSky Hospice & Palliative, I would say they should go with it,...

Nov 2025
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Director

Operations

WellSky could do a whole lot better in relation to the recent HOPE implementation. It seemed that...

Nov 2025
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Director

Product

With the new HOPE measures, we don't know that problems are there until we try to submit things to...

Nov 2025
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Director

Relationship, Operations, Product

The changes to the new HOPE measures for CMS have been a disaster. For many years, we were using HIS...

Nov 2025
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Director

Operations, Product

WellSky Hospice & Palliative is relatively easy to use, but there are a lot of duplicates that could...

Nov 2025
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Director

Relationship

WellSky is very good when we put in a ticket. If our customer success professional is involved, we...

Nov 2025
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Director

Value

WellSky is very inclusive with what is in the package today. However, they are not very good at...

Nov 2025
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Director

Loyalty

Whether WellSky is part of our long-term plans is yet to be determined. Today, I would buy the...

Nov 2025
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CCO

Culture

There is no silver bullet out there, so I would probably buy WellSky Hospice & Palliative again. The...

Nov 2025
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CCO

Product

With our interface with our beds and WellSky, we had conversations a long time ago, but we still...

Nov 2025
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(0)
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CCO

Relationship

WellSky does their best with support. Typically, we get things escalated. The vendor does a great...

Nov 2025
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CCO

Value

WellSky does much better than other vendors we have worked with in terms of not charging for every...

Nov 2025
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CCO

Loyalty, Product

What I love about WellSky is that they have this product, and then based on our workflow, we make it...

Nov 2025
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Analyst/Coordinator

Operations, Product

When we have new staff coming in, the system is very user-friendly. It is easy for people to use. I...

Nov 2025
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Analyst/Coordinator

Value

If we want to use the vendor’s scheduler, there is a big charge. If we want extra reporting, there...

Nov 2025
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Analyst/Coordinator

Operations, Product

When there is any kind of upgrade, there is always a problem. There is always something that...

Nov 2025
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Analyst/Coordinator

Relationship

The vendor needs their customer assistance team to respond in a timely manner when we have an issue....

Nov 2025
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(0)
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Analyst/Coordinator

Relationship, Product

As far as I know, we don’t need to update anything. The vendor kind of does their own updates.

Nov 2025
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(0)
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Director

Operations

The implementation was awful. Our instructor was not good. They were teaching us stuff a bit here...

Oct 2025
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Director

Operations

None of us understood the training from WellSky. The person who trained us would not answer our...

Oct 2025
||
(0)
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Director

Product

This solution gives our newcomers issues. They have to go and pull stuff from different areas to do...

Oct 2025
||
(0)
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Director

Product

WellSky's system has a lot of ways that we can make errors, and there are no red flags saying we are...

Oct 2025
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(0)
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Manager

Relationship

WellSky generally takes care of all of our concerns and questions in a very timely manner. The...

Sep 2025
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(0)
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Analyst/Coordinator

Product

WellSky Hospice & Palliative is a care plan-based solution, and it aligns nicely with the...

Aug 2025
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(0)
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Analyst/Coordinator

Relationship

WellSky is asking users of the solution the right questions. They are involving the agencies that...

Aug 2025
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(0)
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Analyst/Coordinator

Product

With WellSky Hospice & Palliative, I would love to see an improvement in the way that medications...

Aug 2025
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(0)
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Analyst/Coordinator

Operations, Value

Training is something that is integral to understanding WellSky Hospice & Palliative, but it comes...

Aug 2025
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(0)
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Analyst/Coordinator

Relationship

WellSky’s tier-one support people are excellent. They are empowered to escalate and engage us with...

Aug 2025
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(0)
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CNO

Operations

We have to find WellSky's upgrades ourselves. WellSky doesn't offer an email to key stakeholders...

Jul 2025
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(0)
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CNO

Culture, Product

One thing we don't like is that WellSky markets and promotes their system as being offline...

Jul 2025
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(0)
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CNO

Relationship

WellSky's support people aren't helpful. Recently, I got an error message. I didn't know what the...

Jul 2025
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(0)
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CNO

Product

WellSky's system meets our needs. However, WellSky could make reporting easier. They could add some...

Jul 2025
||
(0)
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CNO

Product

Nothing in the system is intuitive. To change someone's level of care from routine home care to a...

Jul 2025
||
(0)
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CNO

Relationship

If someone were to approach me about WellSky, I would tell them that WellSky doesn't have support....

Jul 2025
||
(0)
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CNO

Culture, Value

WellSky charges us for everything. What makes it even worse is that WellSky will charge for anything...

Jul 2025
||
(0)
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CNO

Culture, Relationship, Product

WellSky overpromises and underdelivers with their product. The product's reporting capabilities...

Jul 2025
||
(0)
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CEO/President

Operations, Product

The timing with some of our upgrades could have been better. We would like those upgrades to happen...

May 2025
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(0)
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CEO/President

Product, Value

The hospice space is changing. Our regulations change all the time, and with those changes come...

May 2025
||
(0)
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CEO/President

Product

I definitely feel like WellSky's system is ahead of some other EHRs based on what I have learned...

May 2025
||
(0)
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CEO/President

Product

With some of the navigation of the solution, there are repetitive or duplicative sections. WellSky...

May 2025
||
(0)
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CEO/President

Relationship

I am very happy with the system's EMR component in the solution. Things have been a lot better since...

May 2025
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(0)
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Analyst/Coordinator

Relationship

WellSky keeps their promises, but on the old version of the system, we received a lot of requests...

May 2025
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(0)
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CEO/President

Operations

WellSky doesn’t have a solutions or training team, so the training is just the vendor giving us a...

May 2025
||
(0)
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CEO/President

Loyalty

If my friend or peer were new to the homecare business or were operating a relatively small or...

May 2025
||
(0)
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CEO/President

Operations

WellSky has not been able to meet a single implementation deadline for years. Their timelines are...

May 2025
||
(0)
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CEO/President

Value

WellSky’s technology is delivered, but it is extremely delayed, and their competition is beating...

May 2025
||
(0)
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VP/Other Executive

Loyalty

The product isn't part of our long-term plans because of its ease of use. Due to its scheduling...

Feb 2025
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(0)
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VP/Other Executive

Relationship, Product

The vendor's compliance is terrible. The system has too many customization tools, and those open up...

Feb 2025
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(0)
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VP/Other Executive

Relationship

WellSky's support people will answer the phone if we call during office hours, and that is awesome....

Feb 2025
||
(0)
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VP/Other Executive

Product

I am not highly satisfied with the system's functionalities because I need at least the basic core...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty, Value

Our relationship with WellSky isn't great, but it is all right. It could be better because a lot of...

Feb 2025
||
(0)
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VP/Other Executive

Product, Value

The WellSky Hospice & Palliative product has helped us streamline our interdisciplinary groups and...

Jan 2025
||
(0)
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VP/Other Executive

Product

WellSky has a very shut-down system as far as integration goes. They don't like to do APIs with a...

Jan 2025
||
(0)
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VP/Other Executive

Loyalty

The WellSky Hospice & Palliative product is a little rough at this point, and it has some large...

Jan 2025
||
(0)
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VP/Other Executive

Culture

WellSky is not keeping all their promises at this point. They had two systems that they said would...

Jan 2025
||
(0)
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VP/Other Executive

Operations

Because WellSky Hospice & Palliative is still an imperfect system, WellSky needs someone who...

Jan 2025
||
(0)
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