WellSky Rehabilitation (IRF) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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Commentary Summary

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Neither
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Negative
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User Commentary

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Director

Loyalty

I hope WellSky is part of our long-term plans. I know that our leadership doesn't like that we pay...

Jan 2024
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Director

Relationship

I would change the speed at which we get tech support or problem-solving support from WellSky when...

Jan 2024
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Director

Product, Value

WellSky Rehabilitation isn't integrated with our documentation system. That is the beef. We had...

Jan 2024
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Director

Relationship

We used to have a few of WellSky's products and were big-time customers of theirs. One of the things...

Jan 2024
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Analyst/Coordinator

Relationship

WellSky's service desk people are always great and willing to help us out. I love WellSky.

Jan 2024
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Analyst/Coordinator

Operations

We have worked with WellSky for a very long time, and the person who did our training for WellSky...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship, Product, Value

We have custom options that WellSky is gracious enough to work with us on. The vendor is also great...

Jan 2024
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Analyst/Coordinator

Product

There are a few design things that could be improved in the system. For example, we would like to...

Jan 2024
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Analyst/Coordinator

Relationship, Product

I can't think of the last time I got an alert from WellSky ahead of time. Usually, when we have...

Jan 2024
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Analyst/Coordinator

Relationship

WellSky's executive involvement has declined. The vendor used to be very good, and we would have...

Jan 2024
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Analyst/Coordinator

Product

One thing the system has that other systems don't is scheduling. We are able to put a patient's...

Jan 2024
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Analyst/Coordinator

Loyalty

We will likely be moving away from WellSky's system in order to consolidate vendors.

Jan 2024
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Manager

Product

I like that the product is web based and accessible anywhere. I like that there are a lot of options...

Aug 2023
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Manager

Product

We have to go through so many clicks to make changes in the system that even quick changes take a...

Aug 2023
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Manager

Culture, Relationship, Operations

A while ago, there was a glitch in WellSky's system that the vendor knew about, but they didn't tell...

Aug 2023
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Manager

Relationship

When reaching out to WellSky, it can sometimes be a bit hard to narrow down exactly who we should...

Aug 2023
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Director

Loyalty, Product

We originally wanted to display the patients' schedules in their rooms on the TV screens, but we...

Mar 2023
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Director

Value

We sort of catch wind of when something is not being paid, and we get included on emails. WellSky...

Mar 2023
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Director

Relationship

We hoped to integrate WellSky's product with our EMR, but that wasn't WellSky's responsibility. We...

Mar 2023
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Director

Product

The product meets the needs of the program that we use it for. The product is very user friendly. It...

Mar 2023
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