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WellSky Rehabilitation (IRF)
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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Post–Acute Care EMR Product Suites 2022: Vendors’ Progress toward an Enterprise Offering
Post–Acute Care EMR Product Suites 2022:
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August 2022
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Commentary Summary

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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

WellSky charges more for the things that someone might think they wouldn't charge for.

Aug 2022
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VP/Other Executive

Service and Support

We have to go to WellSky instead of WellSky giving us an update or telling us they noticed that...

Aug 2022
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Director

Relationship

We have had a good experience with the vendor and the product. Our representative with WellSky is...

Jul 2022
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Manager

Implementation and Training

WellSky has always been very helpful in educating us and upgrading our system. The initial training...

Jun 2022
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Manager

Service and Support

Initially, we had routine calls with WellSky, but we slowly have weaned those down to monthly calls...

Jun 2022
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Manager

Functionality and Upgrades

My biggest disappointment with WellSky Rehabilitation is the way it looks. It is very antiquated,...

Jun 2022
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Manager

Sales and Contracting

When we first went live with the system, WellSky promised a return on investment. We have fought...

Jun 2022
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Manager

Interfacing and Integration

We would like to have the right integrations for and within the product. That would mean the world...

Jun 2022
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Manager

Service and Support

Our customer service representative is very responsive. They are very personable. WellSky has had a...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Some of the reporting functions within the product are invaluable. The system has helped our...

Jun 2022
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Analyst/Coordinator

Relationship

We are working to improve a few functionalities. Those things aren't huge issues; we would just like...

Apr 2022
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Manager

Functionality and Upgrades

The current problem we face with the system is the ability to communicate with staff and have some...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The system has been an excellent resource for our hospital in terms of communication between...

Feb 2022
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Manager

Functionality and Upgrades

I train new users on the system, and for someone who uses the product all the time, it is easy to...

Feb 2022
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Manager

Functionality and Upgrades

For inpatient rehab, there is a lot of interdisciplinary functionality within the system and the...

Feb 2022
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Manager

Functionality and Upgrades

The standard reports in the system aren't very robust. That might be a function of the old version...

Jan 2022
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Manager

ROI / Cost (care and feeding)

WellSky added a module for the KX modifier when outpatient therapy caps were implemented for...

Jan 2022
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Manager

Service and Support

WellSky is difficult to reach after hours or at late hours. We have people at our organization after...

Jan 2022
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Manager

Functionality and Upgrades

A few years ago, we went to the managed-content service where WellSky was supposed to provide...

Jan 2022
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Manager

Other Observations & Comments

When we first started shopping around for an electronic documentation product, there were quite a...

Jan 2022
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Manager

Functionality and Upgrades

WellSky's solution has been stable. We haven't had a lot of issues with it, so the vendor hasn't...

Jan 2022
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Manager

Service and Support

WellSky's response time on calls is often delayed, and it is sometimes difficult to reach them. I...

Jan 2022
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Manager

Implementation and Training

During our initial implementation, there was someone on-site who did a fair amount of training with...

Jan 2022
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VP/Other Executive

Interfacing and Integration

WellSky does a good job offering solutions across the continuum of care. I only wish they had a...

Jan 2022
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VP/Other Executive

Implementation and Training

We went live really quickly with WellSky's system. In under two years, we converted dozens of...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The user experience in the WellSky system has improved significantly. It is a one-stop shop with...

Jan 2022
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