WellSky Rehabilitation (IRF)
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Subject Expert
Mark Allphin
Research Director
Commentary Summary
User Commentary
We don’t have as much change on the inpatient side of WellSky, but there are not many change...
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WellSky is proactive when it comes to regulation changes, but when WellSky encounters and fixes an...
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WellSky keeps their promises when trying to get a new client, but they are iffy on keeping promises...
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If a WellSky service desk employee cannot fix a problem, the issue usually ends up going to an...
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For WellSky’s inpatient product, our PPS module is spot on. It is regulatory created, and the score...
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Since the product is a niche system, the only thing we truly integrate from our EHR is some of the...
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I think the newer versions of the inpatient product are easier. The product could also use some sort...
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There is some room for improvement in WellSky’s support. They switched to a new call-center type...
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I have been on focus groups with the president of the company. The group has included people from...
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I have talked to a few other rehab areas, and inpatient scheduling is something to absolutely get...
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The only lesson I learned with WellSky is to keep up with updates because they will make life...
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WellSky is good at taking in client feedback. They are good at listening to what the client wants...
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We would not be able to do what we do with an out-of-the-box EMR system, especially the schedulers....
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There is always the opportunity for growth. Unfortunately, with so many of the big box EMRs, it is...
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Part of due diligence in IT is always seeing what else is out there to continue doing demos and see...
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WellSky's system is not a Cadillac like other EMRs are, but WellSky's system is very much ahead of...
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Our implementations with WellSky went extremely smoothly. We are still in the process of getting...
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The staff members at WellSky are very attentive to us and eager to improve their product. They do a...
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We were using a homegrown, hybrid scheduling system that was mostly on paper with a bit on the...
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WellSky's solution has allowed us to be more efficient with our billing. We have taken manual...
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The vendor definitely doesn’t nickel-and-dime for everything. They are very easy to work with. They...
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The vendor's support teams are available, and they try to stay up on what customers want. The vendor...
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The system is rehab driven versus hospital driven. We use the scheduling tool and not the...
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The vendor could improve the speed of the system. It needs to be faster. It would also be nice to...
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The system makes scheduling a lot more efficient. In the beginning, the product was used for...
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The vendor's service is proactive. They keep us aware of upgrades, do monthly maintenance, and keep...
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As we have progressed further with the software, we haven't needed to deal with the vendor...
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The vendor provides me with the outcomes measures I need and desire. While they do provide...
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I have yet to receive a true ROI with the product. From a compliance standpoint, I feel much safer...
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I would recommend the system. It has excellent reporting functions and education for legislative and...
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The vendor really just needs to make the system more user friendly for the end users. It needs to...
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WellSky keeps 90% of their promises. We were asking for an ROI from the initial purchase, and we...
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I would love to see automatic upgrades on the system. I know they exist. Automatic upgrades would...
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The vendor provides excellent Medicare training to our facilities. They keep us up to snuff on the...
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The product is not well received by our end users. From an administrative standpoint, I love all the...
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The system is integrated with our host system. We are paying for every component of that...
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The reporting functions in the system are excellent. Since we have been on the system, there has...
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We fill out written cases for the vendor's support. Those tickets are hit or miss. The support...
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The WellSky product has been really life changing. There are unbilled accounts that I have been able...
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There isn't anything WellSky could do to improve at this time. There are no glitches that haven't...
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