WellSky Rehabilitation
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Subject Expert
Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

We have been working closely with WellSky to get resolutions to some of our tickets quicker. I don't...

Apr 2022
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Analyst/Coordinator

WellSky does a lot of work in terms of updating, keeping compliance, and addressing any regulatory...

Apr 2022
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Manager

The product is not part of our long-term plans. We are transitioning to a new EMR enterprise wide....

Feb 2022
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Manager

Our annual fees cover a lot of things, but when there is something we need that is outside of scope,...

Feb 2022
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Manager

WellSky works really well with us when we do implementations. They are pretty well organized with...

Feb 2022
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Manager

WellSky's system is pretty easy to use for documentation. It is easier than other vendors' EHRs. The...

Feb 2022
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Manager

Every time something has come up, our representative has connected with us. One of the things that...

Feb 2022
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Manager

When we have asked for certain things, like SSO, it has taken a long time for the vendor to make new...

Feb 2022
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Manager

Interoperability is lacking with regard to the version we are on and its functionality. The...

Feb 2022
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Manager

We are on an old version of the application. We are staying on it because it offers us some of the...

Feb 2022
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Manager

Part of our product functionality problem is due to our old version of WellSky Rehabilitation. The...

Feb 2022
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Director

The fact that WellSky Rehabilitation was developed and built by therapists gives it more...

Feb 2022
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Director

The product support is slow. That is one of the only negative things about WellSky that comes to mind....

Feb 2022
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VP/Other Executive

WellSky Rehabilitation is a great product. The vendor keeps it updated regularly. I think we get one...

Jan 2022
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VP/Other Executive

The system is a one-stop shop for all of our entities. There are solutions for each service line,...

Jan 2022
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VP/Other Executive

Service from WellSky is really good. We get answers quickly, and they respond to us. We don’t...

Jan 2022
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VP/Other Executive

The reporting is excellent. We can get all the reports we need from the system in an easy, usable...

Jan 2022
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VP/Other Executive

The clinical interoperability across the healthcare delivery system could be better. We are large...

Jan 2022
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Director

Some of the new technology is really good, but we are an odd duck. We can't be the only organization...

Sep 2021
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Director

One of the big things that I really appreciate is that when we talk about staying on top of things,...

Sep 2021
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Director

The executive involvement used to be much better, but now, I don't even know which person is...

Sep 2021
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Director

I would tell others that if they are looking specifically for tools built by therapists and for...

Sep 2021
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Director

The product is not well integrated with our overall system, so we have challenges. Since we only use...

Sep 2021
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Director

We have had some account issues that have created a burden for the staff. We use recurring accounts,...

Sep 2021
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Director

WellSky keeps their promises, but over the past couple of years, we have noticed that the response...

Sep 2021
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Director

We get charged for things if we have WellSky redo things for us. If the system upgrades and then...

Sep 2021
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Director

WellSky did all the training remotely, and unfortunately, the trainer assumed far too much when they...

Sep 2021
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Director

The product works well for what the vendor says it will do. WellSky is spot on.

Sep 2021
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Analyst/Coordinator

If we are using the system correctly, the system can and does notify us of things that we need to...

Sep 2021
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Analyst/Coordinator

WellSky does really well at staying up with all the rules and regulations that are handed down...

Sep 2021
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Analyst/Coordinator

Getting changes made to the system is part of the contract. WellSky has a separate line item for any...

Sep 2021
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Analyst/Coordinator

I would like better communication between WellSky’s service desk and the engineers or designers....

Sep 2021
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Director

We are new to the solution, so it is still a work in progress. We were on the classic MediLinks...

Sep 2021
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Director

Our implementation was fine. We were initially unprepared for the volume of transactions and...

Sep 2021
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Director

I feel pretty good about where we have been with the solution since our go-live. Our go-live was a...

Sep 2021
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CIO

Other organizations should build their outpatient systems correctly with WellSky's help. If...

Jul 2021
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CIO

WellSky should know that they have great people working for them. I think organizations sometimes...

Jul 2021
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CIO

Because WellSky has a niche product for rehab, they are very knowledgeable about setting up and...

Jul 2021
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CIO

WellSky's first strength is their people. They have very dedicated, loyal people. WellSky doesn't...

Jul 2021
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CIO

I have yet to be disappointed by WellSky. They are very honest and open about what they can...

Jul 2021
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CIO

WellSky truly sees that what they are doing improves the product across the board rather than for...

Jul 2021
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CIO

WellSky does webinars almost weekly. Training can be group webinars, or WellSky will arrange a...

Jul 2021
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CIO

The outpatient product's interfacing for providers is top notch. We like that we can send mass text...

Jul 2021
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CIO

An ad hoc report writer would be helpful. We want something that we could give to a nontechnical...

Jul 2021
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CIO

I have run a few complaints up the line through my peer contact at WellSky, and those complaints...

Jul 2021
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CIO

Without the systems that we have in place, we wouldn't have the outcomes that we have. We wouldn't...

Jul 2021
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