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WellSky Rehabilitation Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The rehab component of the system has become the least important aspect of WellSky, and they don't...
I would suggest that WellSky have the capacity to incorporate AI into the rehab solution. I do think...
Before, because rehab was important to WellSky, it felt like they always really reached out to us to...
WellSky will send us an invoice that just says the contract number, and that is all the information...
When we are dealing with actual support representatives, WellSky has some of the best people. If...
WellSky doesn’t have good training materials available. We did training when we went live, and that...
Billing in WellSky Rehabilitation is one of the main reasons we are exploring other solutions. We...
With WellSky, we experience a lot of glitches, or things just disappear, or the system goes down for...
Two positives I would highlight about WellSky are their scheduling module and how they handle mental...
With WellSky, there is some customization. We can reach out to them and ask to change things, and...
The biggest benefit of WellSky Rehabilitation is that it was originated by rehabilitation...
We have provided WellSky with some feedback, and they are working on it. The one glitch that happens...
Over the last year, I feel like WellSky has not avoided charging for every little thing. They have...
In terms of support, the biggest thing WellSky needs to focus on is their turnaround, like closing...
The system's compliance aspect is very good. WellSky is ahead of the game if the rules change for...
WellSky could make the product more user friendly to help therapists to be quicker in the clinic....
Commentary Summary
Comment Type Breakout