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WellSky Rehabilitation Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

WellSky will send us an invoice that just says the contract number, and that is all the information...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

When we are dealing with actual support representatives, WellSky has some of the best people. If...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

WellSky doesn’t have good training materials available. We did training when we went live, and that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Billing in WellSky Rehabilitation is one of the main reasons we are exploring other solutions. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

With WellSky, we experience a lot of glitches, or things just disappear, or the system goes down for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Two positives I would highlight about WellSky are their scheduling module and how they handle mental...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With WellSky, there is some customization. We can reach out to them and ask to change things, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The biggest benefit of WellSky Rehabilitation is that it was originated by rehabilitation...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have provided WellSky with some feedback, and they are working on it. The one glitch that happens...

Comment Tone Neutral
Pillars Product
Evaluation Unrated

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Manager

Over the last year, I feel like WellSky has not avoided charging for every little thing. They have...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

In terms of support, the biggest thing WellSky needs to focus on is their turnaround, like closing...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The system's compliance aspect is very good. WellSky is ahead of the game if the rules change for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

WellSky could make the product more user friendly to help therapists to be quicker in the clinic....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I wish that some of the reports that we had in another solution crossed over to what we have in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The person who did our training was excellent. However, there were a lot of things that came up...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

WellSky's support is very quick. The vendor's support people are quick to call us, and they don't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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