WellSky Rehabilitation
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Subject Expert
Aaron Gleave
Senior Research Director
Commentary Summary
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User Commentary
We have been working closely with WellSky to get resolutions to some of our tickets quicker. I don't...
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WellSky does a lot of work in terms of updating, keeping compliance, and addressing any regulatory...
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The product is not part of our long-term plans. We are transitioning to a new EMR enterprise wide....
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Our annual fees cover a lot of things, but when there is something we need that is outside of scope,...
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WellSky works really well with us when we do implementations. They are pretty well organized with...
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WellSky's system is pretty easy to use for documentation. It is easier than other vendors' EHRs. The...
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Every time something has come up, our representative has connected with us. One of the things that...
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When we have asked for certain things, like SSO, it has taken a long time for the vendor to make new...
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Interoperability is lacking with regard to the version we are on and its functionality. The...
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We are on an old version of the application. We are staying on it because it offers us some of the...
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Part of our product functionality problem is due to our old version of WellSky Rehabilitation. The...
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The fact that WellSky Rehabilitation was developed and built by therapists gives it more...
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The product support is slow. That is one of the only negative things about WellSky that comes to mind....
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WellSky Rehabilitation is a great product. The vendor keeps it updated regularly. I think we get one...
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The system is a one-stop shop for all of our entities. There are solutions for each service line,...
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Service from WellSky is really good. We get answers quickly, and they respond to us. We don’t...
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The reporting is excellent. We can get all the reports we need from the system in an easy, usable...
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The clinical interoperability across the healthcare delivery system could be better. We are large...
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Some of the new technology is really good, but we are an odd duck. We can't be the only organization...
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One of the big things that I really appreciate is that when we talk about staying on top of things,...
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The executive involvement used to be much better, but now, I don't even know which person is...
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I would tell others that if they are looking specifically for tools built by therapists and for...
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The product is not well integrated with our overall system, so we have challenges. Since we only use...
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We have had some account issues that have created a burden for the staff. We use recurring accounts,...
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WellSky keeps their promises, but over the past couple of years, we have noticed that the response...
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We get charged for things if we have WellSky redo things for us. If the system upgrades and then...
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WellSky did all the training remotely, and unfortunately, the trainer assumed far too much when they...
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The product works well for what the vendor says it will do. WellSky is spot on.
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If we are using the system correctly, the system can and does notify us of things that we need to...
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WellSky does really well at staying up with all the rules and regulations that are handed down...
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Getting changes made to the system is part of the contract. WellSky has a separate line item for any...
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I would like better communication between WellSky’s service desk and the engineers or designers....
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We are new to the solution, so it is still a work in progress. We were on the classic MediLinks...
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Our implementation was fine. We were initially unprepared for the volume of transactions and...
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I feel pretty good about where we have been with the solution since our go-live. Our go-live was a...
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Other organizations should build their outpatient systems correctly with WellSky's help. If...
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WellSky should know that they have great people working for them. I think organizations sometimes...
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Because WellSky has a niche product for rehab, they are very knowledgeable about setting up and...
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WellSky's first strength is their people. They have very dedicated, loyal people. WellSky doesn't...
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I have yet to be disappointed by WellSky. They are very honest and open about what they can...
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WellSky truly sees that what they are doing improves the product across the board rather than for...
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WellSky does webinars almost weekly. Training can be group webinars, or WellSky will arrange a...
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The outpatient product's interfacing for providers is top notch. We like that we can send mass text...
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An ad hoc report writer would be helpful. We want something that we could give to a nontechnical...
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I have run a few complaints up the line through my peer contact at WellSky, and those complaints...
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Without the systems that we have in place, we wouldn't have the outcomes that we have. We wouldn't...
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