Commentary Summary
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User Commentary
Relationship
At one point, a team from WellSky came and met with our superuser group, and WellSky certainly had a...
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Relationship
The vendor does a good job of being proactive around the issues they see coming. That is all I can...
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Implementation and Training
The upgrades that have happened here over the last couple of years have gone smoothly, but the...
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Technology
The fact that the vendor is located outside of our time zone has presented problems when we are...
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Other Observations & Comments
The vendor has an information bank for us to access training modules, but it is underutilized. The...
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Technology
Part of our issue with WellSky's product is that the interfaces that are available to be built with...
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Other Observations & Comments
The product itself and the interface and the theoretical things that WellSky can bring to our...
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Functionality and Upgrades
The vendor’s upgrades have been timely. Over the years, they have done a good job of continuing to...
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Service and Support
We have a liaison from the vendor, but they feel like a middleman. They are empathetic and take...
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Lessons Learned
If a friend of mine opened up their own little clinic, I would absolutely recommend WellSky...
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Functionality and Upgrades
We really like WellSky’s scheduling system. I can control it from a centralized location, so I know...
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Relationship
We have had a very positive experience with WellSky. The way they work is by attaching builders to...
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Service and Support
WellSky responds immediately to our needs. However, some bills take a little time.
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Service and Support
When we have an issue or want product enhancement, it sometimes takes WellSky quite a while to fix...
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Relationship
I feel like I have a pretty strong voice within WellSky. They don’t go around changing whatever they...
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Lessons Learned
One of the areas WellSky could improve, especially for long-term customers, is in updating us on the...
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Relationship
WellSky is a great company to work with. When we interact with companies, we can see the dynamics...
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Functionality and Upgrades
I like the compliance side of the product because our regulations for PT change yearly and WellSky...
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Technology
I would love to be able to hand the patient an iPad and have them fill out the information we need...
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Service and Support
When we put in tickets to WellSky’s support team, things take longer than the vendor says they will.
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Functionality and Upgrades
We were never able to fully get rid of paper, and that was because WellSky's system never figured...
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Other Observations & Comments
Reports were still a challenge with the WellSky system because it didn't give us a lot of reports....
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Functionality and Upgrades
WellSky's system is well developed for how an outpatient therapy clinic runs. The product makes it...
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Functionality and Upgrades
WellSky still has not figured out a way to show quality outcomes, and that is becoming a huge part...
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Functionality and Upgrades
I liked WellSky in many ways. For example, I liked that they were working to continue improving...
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Relationship
The team over at Wellsky is pretty great; their management is responsive to our concerns.
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Interfacing and Integration
WellSky Rehabilitation met our needs; it was just slower than we wanted. The vendor was a bit behind...
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Service and Support
We have been working closely with WellSky to get resolutions to some of our tickets quicker. I don't...
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ROI / Cost
WellSky does a lot of work in terms of updating, keeping compliance, and addressing any regulatory...
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