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WellSky Rehabilitation
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Relationship

At one point, a team from WellSky came and met with our superuser group, and WellSky certainly had a...

Dec 2022
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Director

Relationship

The vendor does a good job of being proactive around the issues they see coming. That is all I can...

Dec 2022
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Director

Implementation and Training

The upgrades that have happened here over the last couple of years have gone smoothly, but the...

Dec 2022
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Director

Technology

The fact that the vendor is located outside of our time zone has presented problems when we are...

Dec 2022
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Director

Other Observations & Comments

The vendor has an information bank for us to access training modules, but it is underutilized. The...

Dec 2022
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Director

Technology

Part of our issue with WellSky's product is that the interfaces that are available to be built with...

Dec 2022
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Director

Other Observations & Comments

The product itself and the interface and the theoretical things that WellSky can bring to our...

Dec 2022
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Director

Functionality and Upgrades

The vendor’s upgrades have been timely. Over the years, they have done a good job of continuing to...

Dec 2022
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Director

Service and Support

We have a liaison from the vendor, but they feel like a middleman. They are empathetic and take...

Dec 2022
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Director

Lessons Learned

If a friend of mine opened up their own little clinic, I would absolutely recommend WellSky...

Dec 2022
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Director

Functionality and Upgrades

We really like WellSky’s scheduling system. I can control it from a centralized location, so I know...

Dec 2022
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Director

Relationship

We have had a very positive experience with WellSky. The way they work is by attaching builders to...

Dec 2022
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Director

Service and Support

WellSky responds immediately to our needs. However, some bills take a little time.

Dec 2022
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Director

Service and Support

When we have an issue or want product enhancement, it sometimes takes WellSky quite a while to fix...

Dec 2022
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Director

Relationship

I feel like I have a pretty strong voice within WellSky. They don’t go around changing whatever they...

Dec 2022
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Director

Lessons Learned

One of the areas WellSky could improve, especially for long-term customers, is in updating us on the...

Dec 2022
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Director

Relationship

WellSky is a great company to work with. When we interact with companies, we can see the dynamics...

Dec 2022
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Director

Functionality and Upgrades

I like the compliance side of the product because our regulations for PT change yearly and WellSky...

Dec 2022
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Director

Technology

I would love to be able to hand the patient an iPad and have them fill out the information we need...

Dec 2022
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Director

Service and Support

When we put in tickets to WellSky’s support team, things take longer than the vendor says they will.

Dec 2022
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Director

Functionality and Upgrades

We were never able to fully get rid of paper, and that was because WellSky's system never figured...

Dec 2022
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Director

Other Observations & Comments

Reports were still a challenge with the WellSky system because it didn't give us a lot of reports....

Dec 2022
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Director

Functionality and Upgrades

WellSky's system is well developed for how an outpatient therapy clinic runs. The product makes it...

Dec 2022
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Director

Functionality and Upgrades

WellSky still has not figured out a way to show quality outcomes, and that is becoming a huge part...

Dec 2022
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CEO/President

Functionality and Upgrades

I liked WellSky in many ways. For example, I liked that they were working to continue improving...

Oct 2022
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CEO/President

Relationship

The team over at Wellsky is pretty great; their management is responsive to our concerns.

Oct 2022
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CEO/President

Interfacing and Integration

WellSky Rehabilitation met our needs; it was just slower than we wanted. The vendor was a bit behind...

Oct 2022
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Analyst/Coordinator

Service and Support

We have been working closely with WellSky to get resolutions to some of our tickets quicker. I don't...

Apr 2022
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Analyst/Coordinator

ROI / Cost

WellSky does a lot of work in terms of updating, keeping compliance, and addressing any regulatory...

Apr 2022
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