ZocDoc Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Relationship, Product
One area where the vendor could improve would be with our medical system and recognizing that our...
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Loyalty
When we decided to use ZocDoc, it preceded our ability to have open schedules in our EMR. Once we...
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Relationship, Operations
One thing that I like about the product is that it requires relatively low technical effort for us...
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Loyalty, Relationship
One thing that has made it a little difficult for us to want to stay with the vendor is that they...
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Value
There are individuals out there who are utilizing this product. ZocDoc provides a way for practices...
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Loyalty, Relationship
The reason we really liked the vendor was that they scored high on engagement. They tried to bring a...
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Loyalty
ZocDoc is not part of our long-term plans, but the issue is not that the product is without value....
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Value
Zocdoc has built a pretty good mousetrap in the sense that they have a good footprint in our market,...
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Relationship
Zocdoc could look at their health system partnerships and figure out how and where their product...
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Relationship, Product
Zocdoc needs a kind of concierge service to take over once the new patient is in our system. If we...
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Product
Working with the system isn't very easy, and things could be improved. The enrollment process was...
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Operations
While we haven’t had any training per se for ZocDoc, the vendor does provide regular reports, and...
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Product
When a patient is trying to make an appointment through the system, there are no guardrails, so...
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Relationship, Operations
We don't have a lot of interaction with Zocdoc's executive side. That is somewhat understandable,...
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Value
Zocdoc was amazing during the COVID-19 pandemic. When we were being swamped by cases, Zocdoc stepped...
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Loyalty
At an enterprise level, Zocdoc partnered with us very early on. The pricing models worked perfectly,...
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Value
We have been using Zocdoc's marketplace, website, and app. A lot of patients in our area use...
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Loyalty
When we were looking into the solution, Zocdoc was the only player around that was doing patient...
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Value
We pay Zocdoc to bring in new patients, and we have to make sure the return is greater than the...
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Product
Zocdoc's key strength is that they have built a huge marketplace in our area; our area has a very...
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Product, Value
To be successful with ZocDoc, a customer has to make sure the return is more than the investment....
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Product
The system's appointment schedule doesn't sync with another solution we have, so that makes things a...
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Product
Zocdoc's system gets our name out there. At this point, with many young millennials coming into the...
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Value
The problem with Zocdoc is that they almost have a monopoly in their area, so they are increasing...
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Culture, Relationship
The vendor does what they say they do, and they are very good at reminding people.
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Product
Zocdoc is not really delivering new technology. They deliver technology, but that is immaterial...
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Loyalty, Product
Other vendors are trying to do online scheduling in healthcare, but historically, no one has...
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Culture, Value
Our big problem with ZocDoc right now is that costs have increased dramatically with their new...
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Relationship
The vendor's key strengths are their reputation, their market share, and their customizable and...
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Product
While the tool is really good, the process of scheduling things for providers is tough. We want to...
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Value
In some areas, we definitely receive our money’s worth, but in other areas, we definitely do not....
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Product
Customers need to have provider buy-in to use the tool, knowing that it might not be 100% perfect....
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Loyalty, Product
ZocDoc's strengths are that they do some pretty good marketing in the area and that the app they...
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Product
We would like the ability to customize rules a little more in ZocDoc. The improvement that could...
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Relationship
ZocDoc has always been very cooperative whenever we have needed to do anything. They are always...
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Product
ZocDoc is extremely user friendly. It is a very well-designed product; the app is nice, and the...
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Loyalty
We signed on with ZocDoc to help us gather new patients for our practice. They do their own...
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Product
After a patient self-schedules with ZocDoc, our staff always confirms with the patient. There are a...
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Loyalty
We chose to use ZocDoc because one of the practices we integrated with was on ZocDoc, so when we...
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Relationship
For the most part, the customer service from ZocDoc has been great. We have been lucky to have good...
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Relationship, Product
Once in a while, we find things that are not how we left them in the system. There are times when...
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Value
We have to pay a set amount for each new patient, and the patients decide whether to deem themselves...
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Product
ZocDoc specifically needs to work on the OB/GYN journey, particularly the journey for pregnant...
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Loyalty
We are moving away from ZocDoc due to the pricing structure. The main thing is that we want online...
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Relationship
Customers need to make sure that their healthcare providers have adequate near-term availability for...
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Product
A strength of ZocDoc is its two-way integration with our EMRs.
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Relationship, Relationship, Product, Product
One unexpected outcome has been that ZocDoc has taken a bit more management in terms of the data...
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Product, Product
To be successful with ZocDoc, a customer needs to understand how the search rankings work and ensure...
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Relationship, Relationship
ZocDoc’s huge reach is one of their strengths. Obviously, they are a well-known name, and the...
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Product, Product
ZocDoc’s data reporting is improving, but especially when it comes to sponsored results, there could...
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Product, Value
ZocDoc provides us with a way to market our newer providers who have low volume, We can provide them...
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Product
ZocDoc allows a self-scheduling feature for a patient or community member who may do a Google search...
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Relationship
Anyone working with ZocDoc needs to stay engaged with the account representative to ensure that all...
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Loyalty, Product
ZocDoc will be around for the long term because as long as people have their cell phones in their...
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Product
We are really satisfied with the way ZocDoc works for us. It gives us access to patients who are...
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Loyalty, Relationship, Product
The vendor is working on making sure we get the right patient to the right doctor. We also want...
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Product
ZocDoc provides patients with online scheduling access for physician appointments. ZocDoc does that...
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Relationship, Operations, Product
The product works extremely well, so the vendor's strengths are their strong product delivery and...
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Product
I don't see areas for change in development in ZocDoc other than improving the triage algorithms.
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Product, Value
The expected outcome we have is an increase in patient appointments. There have not been any...
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Loyalty
We selected ZocDoc's product primarily because of the product's deep integration with our EMR and...
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Relationship, Product
ZocDoc’s strengths are their customer experience and their unique marketplace model. They put a lot...
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Product
ZocDoc’s long-term viability is good. They have had to pivot their model a bit with COVID-19 in...
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Product
The majority of appointments through ZocDoc don't require any staff involvement. But occasionally,...
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Relationship
We have relationships all across the vendor's organization, and we have a dedicated account team....
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Product, Value
Our outcomes from ZocDoc have all been positive; we have had lots of success. There are certain...
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Operations
To be successful with ZocDoc, customers need someone to oversee and own the process. For us,...
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Relationship, Product
The vendor’s strengths are their responsiveness and their ability to continue improving their...
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Culture, Loyalty, Product
The solution has long-term viability. I see the vendor advertising the solution more in the...
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Relationship, Product
ZocDoc provides patients with a marketplace where they can search for providers that are close to...
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Relationship
The vendor meets with us regularly and is super responsive. When we ask them for something, they get...
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Loyalty, Value
We expected to attract new patients to the organization, and we saw that happen. Almost all of the...
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Product, Value
We get a lot of patient cancelations, and since we pay per booking, we pay for a lot of...
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