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Zocdoc Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

I like that Zocdoc fills a gap in our patient experience. We see it being used in predominantly...

Apr 2024
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Director

Operations, Product

The onboarding and upgrades need to be modernized a bit. Zocdoc uses Excel sheets for provider...

Apr 2024
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Director

Product

The dashboard for end users could be modernized a bit. I want to look at it from an overall...

Apr 2024
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Director

Product

Zocdoc is a great product. There have been some hiccups along the way, but overall, I'm very...

Feb 2024
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Director

Relationship

Zocdoc keeps all promises. There hasn't been anything that would make me second-guess what they have...

Feb 2024
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Director

Relationship, Product

I have noticed that some of the providers' profiles aren't accurate based on what we gave Zocdoc....

Feb 2024
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Director

Culture, Value

Some of the platforms on the market can be a little pricey, but we just have to go out and choose...

Feb 2024
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Director

Product, Value

I like the convenience of people being able to look for a provider 24 hours a day, whether it is...

Feb 2024
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Director

Relationship, Product

One area where the vendor could improve would be with our medical system and recognizing that our...

Nov 2023
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Director

Loyalty

When we decided to use ZocDoc, it preceded our ability to have open schedules in our EMR. Once we...

Nov 2023
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Director

Relationship, Operations

One thing that I like about the product is that it requires relatively low technical effort for us...

Nov 2023
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Director

Loyalty, Relationship

One thing that has made it a little difficult for us to want to stay with the vendor is that they...

Nov 2023
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CMO

Value

There are individuals out there who are utilizing this product. ZocDoc provides a way for practices...

Nov 2023
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(0)
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Director

Loyalty, Relationship

The reason we really liked the vendor was that they scored high on engagement. They tried to bring a...

Nov 2023
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(0)
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Director

Loyalty

ZocDoc is not part of our long-term plans, but the issue is not that the product is without value....

Nov 2023
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VP/Other Executive

Value

Zocdoc has built a pretty good mousetrap in the sense that they have a good footprint in our market,...

Aug 2023
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VP/Other Executive

Relationship

Zocdoc could look at their health system partnerships and figure out how and where their product...

Aug 2023
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VP/Other Executive

Relationship, Product

Zocdoc needs a kind of concierge service to take over once the new patient is in our system. If we...

Aug 2023
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VP/Other Executive

Product

Working with the system isn't very easy, and things could be improved. The enrollment process was...

Aug 2023
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VP/Other Executive

Operations

While we haven’t had any training per se for ZocDoc, the vendor does provide regular reports, and...

Aug 2023
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VP/Other Executive

Product

When a patient is trying to make an appointment through the system, there are no guardrails, so...

Aug 2023
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VP/Other Executive

Relationship, Operations

We don't have a lot of interaction with Zocdoc's executive side. That is somewhat understandable,...

Jul 2023
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VP/Other Executive

Value

Zocdoc was amazing during the COVID-19 pandemic. When we were being swamped by cases, Zocdoc stepped...

Jul 2023
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VP/Other Executive

Loyalty

At an enterprise level, Zocdoc partnered with us very early on. The pricing models worked perfectly,...

Jul 2023
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VP/Other Executive

Value

We have been using Zocdoc's marketplace, website, and app. A lot of patients in our area use...

Jul 2023
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VP/Other Executive

Loyalty

When we were looking into the solution, Zocdoc was the only player around that was doing patient...

Jul 2023
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VP/Other Executive

Value

We pay Zocdoc to bring in new patients, and we have to make sure the return is greater than the...

Jul 2023
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VP/Other Executive

Product

Zocdoc's key strength is that they have built a huge marketplace in our area; our area has a very...

Jul 2023
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VP/Other Executive

Product, Value

To be successful with ZocDoc, a customer has to make sure the return is more than the investment....

Jul 2023
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(0)
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CEO/President

Product

The system's appointment schedule doesn't sync with another solution we have, so that makes things a...

Jun 2023
||
(0)
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CEO/President

Product

Zocdoc's system gets our name out there. At this point, with many young millennials coming into the...

Jun 2023
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(0)
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CEO/President

Value

The problem with Zocdoc is that they almost have a monopoly in their area, so they are increasing...

Jun 2023
||
(0)
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CEO/President

Culture, Relationship

The vendor does what they say they do, and they are very good at reminding people.

Jun 2023
||
(0)
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CEO/President

Product

Zocdoc is not really delivering new technology. They deliver technology, but that is immaterial...

Jun 2023
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(0)
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Director

Loyalty, Product

Other vendors are trying to do online scheduling in healthcare, but historically, no one has...

May 2023
||
(0)
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Director

Culture, Value

Our big problem with ZocDoc right now is that costs have increased dramatically with their new...

May 2023
||
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Director

Relationship

The vendor's key strengths are their reputation, their market share, and their customizable and...

May 2023
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Director

Product

While the tool is really good, the process of scheduling things for providers is tough. We want to...

May 2023
||
(0)
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Director

Value

In some areas, we definitely receive our money’s worth, but in other areas, we definitely do not....

May 2023
||
(0)
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Director

Product

Customers need to have provider buy-in to use the tool, knowing that it might not be 100% perfect....

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

ZocDoc's strengths are that they do some pretty good marketing in the area and that the app they...

May 2023
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VP/Other Executive

Product

We would like the ability to customize rules a little more in ZocDoc. The improvement that could...

May 2023
||
(0)
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VP/Other Executive

Relationship

ZocDoc has always been very cooperative whenever we have needed to do anything. They are always...

May 2023
||
(0)
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VP/Other Executive

Product

ZocDoc is extremely user friendly. It is a very well-designed product; the app is nice, and the...

May 2023
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(0)
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VP/Other Executive

Loyalty

We signed on with ZocDoc to help us gather new patients for our practice. They do their own...

May 2023
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(0)
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Manager

Product

After a patient self-schedules with ZocDoc, our staff always confirms with the patient. There are a...

May 2023
||
(0)
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Manager

Loyalty

We chose to use ZocDoc because one of the practices we integrated with was on ZocDoc, so when we...

May 2023
||
(0)
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Manager

Relationship

For the most part, the customer service from ZocDoc has been great. We have been lucky to have good...

May 2023
||
(0)
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Manager

Relationship, Product

Once in a while, we find things that are not how we left them in the system. There are times when...

May 2023
||
(0)
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Director

Value

We have to pay a set amount for each new patient, and the patients decide whether to deem themselves...

May 2023
||
(0)
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Director

Product

ZocDoc specifically needs to work on the OB/GYN journey, particularly the journey for pregnant...

May 2023
||
(0)
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Director

Loyalty

We are moving away from ZocDoc due to the pricing structure. The main thing is that we want online...

May 2023
||
(0)
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Director

Relationship

Customers need to make sure that their healthcare providers have adequate near-term availability for...

May 2023
||
(0)
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Director

Product

A strength of ZocDoc is its two-way integration with our EMRs.

May 2023
||
(0)
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