Zocdoc Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
Zocdoc has no up-front costs. We only pay a fee per booking that they bring us. While there are...
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Value
If a patient no-shows or cancels, we still have to pay for it. There is actually no way in Zocdoc's...
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Product
With upgrades, Zocdoc will sometimes roll things out that won't work as well as Zocdoc thinks they...
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Product
We have asked Zocdoc a bunch of times to help us change some things on their end that would...
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Relationship
Zocdoc's customer service has declined over the past few years, and that has caused concerns due to...
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Value
While the costs associated with Zocdoc are generally fair, there are some aspects that seem unfair....
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Product
It seems like the API in the new version of the system is still simple. It would be nice to have...
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Operations
We don't really get any written documentation when Zocdoc makes changes to the platform. So when we...
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Product
It seems like Zocdoc's system was designed for small practices that didn't have access to a large...
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Product, Value
Since our onboarding requires patients to set up an account with us, even if a patient is going to...
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Relationship, Product
We have some issues with Zocdoc's system that our providers, business unit, and growth team...
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Relationship
I interact with Zocdoc through meetings or emails on a pretty regular basis. For the most part, the...
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Culture, Value
Zocdoc tries to keep their pricing simple, but they shifted their business model. The licensing...
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Relationship, Product
If an organization is looking for a way to bring new patients in, Zocdoc is really helpful. They...
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Value
Zocdoc's system is a little expensive. When we first got into our relationship with them, the...
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Relationship
We have a representative from Zocdoc who came on-site, so the vendor does try to visit us. Sometimes...
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Relationship, Value
Zocdoc has been very honest about what they can and cannot do. We don’t get nickel-and-dimed at all....
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Relationship
We get a lot of patients, and we have worked very closely with Zocdoc. They send us files so that we...
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Loyalty
We have talked about leaving Zocdoc before, not because we are dissatisfied but because their system...
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Relationship
We have regular meetings with Zocdoc, and they have had some changeover in their leadership. That...
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Relationship
One problem that I have had with Zocdoc in the last few years is their customer service liaisons...
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Product, Value
The way Zocdoc charges is we pay if somebody books an appointment with us, stays, and doesn't change...
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Relationship
Zocdoc has a senior person who has jumped in periodically, and that has really helped because they...
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Operations
We have regular meetings with Zocdoc, and they tell us about the new initiatives, but there isn't...
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Relationship, Product
Even though I have some concerns with Zocdoc's system and need it to have further fine-tuning,...
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Relationship, Product
Zocdoc understands our issues and is very responsive, but certain features within Zocdoc's product...
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Product
In terms of technology, we have some issues with Zocdoc's product's interface with our EHR. It...
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Product
Zocdoc promoted having insurance verification and being able to restrict people from booking certain...
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