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Zocdoc Commentary
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Adam Cherrington
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KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Director

Relationship

One problem that I have had with Zocdoc in the last few years is their customer service liaisons...

Jul 2024
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Director

Product, Value

The way Zocdoc charges is we pay if somebody books an appointment with us, stays, and doesn't change...

Jul 2024
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Director

Relationship

Zocdoc has a senior person who has jumped in periodically, and that has really helped because they...

Jul 2024
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Director

Operations

We have regular meetings with Zocdoc, and they tell us about the new initiatives, but there isn't...

Jul 2024
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Director

Relationship, Product

Even though I have some concerns with Zocdoc's system and need it to have further fine-tuning,...

Jul 2024
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Director

Relationship, Product

Zocdoc understands our issues and is very responsive, but certain features within Zocdoc's product...

Jul 2024
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Director

Product

In terms of technology, we have some issues with Zocdoc's product's interface with our EHR. It...

Jul 2024
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Director

Product

Zocdoc promoted having insurance verification and being able to restrict people from booking certain...

Jul 2024
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Director

Product

We have been talking about some new technology with Zocdoc for a long time, but we haven't really...

May 2024
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Director

Relationship

Zocdoc's customer service is great. Their people go above and beyond. They are always willing to run...

May 2024
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Director

Value

Our ambulatory practices cover all of the system's costs, but a lot of downstream costs go to our...

May 2024
||
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Director

Culture, Value

The downside to Zocdoc is its cost. The vendor changed their business model a few years ago. Now, it...

May 2024
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Director

Relationship

Things have been going well with Zocdoc. It is a fantastic new patient capture tool for...

May 2024
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VP/Other Executive

Relationship, Product

For some reason, when we implement a new provider, we always find a problem with the way Zocdoc has...

May 2024
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VP/Other Executive

Relationship

We have regular check-ins with Zocdoc where they highlight areas where we can improve with the...

May 2024
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VP/Other Executive

Product

The system's dashboards and things like that are easy to maneuver.

May 2024
||
(0)
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VP/Other Executive

Relationship, Product

We have an ongoing issue with the system. A lot of that has to do with the fact that we are a larger...

May 2024
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VP/Other Executive

Relationship, Product

Zocdoc is evolving. They have evolved over time since we started using their system. They do a good...

May 2024
||
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VP/Other Executive

Value

With Zocdoc, our ROI is 100%. We have done a lot of cost analysis on the benefits that Zocdoc brings...

May 2024
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VP/Other Executive

Relationship, Value

There are always extra add-ons with Zocdoc that I understand we will have to pay for. There are so...

May 2024
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(0)
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VP/Other Executive

Relationship, Operations

Zocdoc has always been awesome with implementations and upgrades, and their training is amazing....

May 2024
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(0)
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Director

Product

I like that Zocdoc fills a gap in our patient experience. We see it being used in predominantly...

Apr 2024
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Director

Operations, Product

The onboarding and upgrades need to be modernized a bit. Zocdoc uses Excel sheets for provider...

Apr 2024
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(0)
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Director

Product

The dashboard for end users could be modernized a bit. I want to look at it from an overall...

Apr 2024
||
(0)
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Director

Product

Zocdoc is a great product. There have been some hiccups along the way, but overall, I'm very...

Feb 2024
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Director

Relationship

Zocdoc keeps all promises. There hasn't been anything that would make me second-guess what they have...

Feb 2024
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(0)
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Director

Relationship, Product

I have noticed that some of the providers' profiles aren't accurate based on what we gave Zocdoc....

Feb 2024
||
(0)
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Director

Culture, Value

Some of the platforms on the market can be a little pricey, but we just have to go out and choose...

Feb 2024
||
(0)
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Director

Product, Value

I like the convenience of people being able to look for a provider 24 hours a day, whether it is...

Feb 2024
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(0)
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Director

Relationship, Product

One area where the vendor could improve would be with our medical system and recognizing that our...

Nov 2023
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(0)
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Director

Loyalty

When we decided to use ZocDoc, it preceded our ability to have open schedules in our EMR. Once we...

Nov 2023
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(0)
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Director

Relationship, Operations

One thing that I like about the product is that it requires relatively low technical effort for us...

Nov 2023
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(0)
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Director

Loyalty, Relationship

One thing that has made it a little difficult for us to want to stay with the vendor is that they...

Nov 2023
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(0)
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CMO

Value

There are individuals out there who are utilizing this product. ZocDoc provides a way for practices...

Nov 2023
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(0)
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Director

Loyalty, Relationship

The reason we really liked the vendor was that they scored high on engagement. They tried to bring a...

Nov 2023
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(0)
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Director

Loyalty

ZocDoc is not part of our long-term plans, but the issue is not that the product is without value....

Nov 2023
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(0)
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VP/Other Executive

Value

Zocdoc has built a pretty good mousetrap in the sense that they have a good footprint in our market,...

Aug 2023
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VP/Other Executive

Relationship

Zocdoc could look at their health system partnerships and figure out how and where their product...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Product

Zocdoc needs a kind of concierge service to take over once the new patient is in our system. If we...

Aug 2023
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(0)
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VP/Other Executive

Product

Working with the system isn't very easy, and things could be improved. The enrollment process was...

Aug 2023
||
(0)
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VP/Other Executive

Operations

While we haven’t had any training per se for ZocDoc, the vendor does provide regular reports, and...

Aug 2023
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(0)
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VP/Other Executive

Product

When a patient is trying to make an appointment through the system, there are no guardrails, so...

Aug 2023
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