Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Patient Self-Scheduling

Zocdoc Commentary
Filtered view: All

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Self-Scheduling 2024: An Early Look at Standalone Solutions
Patient Self-Scheduling 2024:
An Early Look at Standalone Solutions
March 2024
View Report
Zocdoc 2023: Helping Providers Acquire New Patients and Helping Patients Self-Schedule through a Cloud-Based Platform
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Relationship

One problem that I have had with Zocdoc in the last few years is their customer service liaisons...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The way Zocdoc charges is we pay if somebody books an appointment with us, stays, and doesn't change...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zocdoc has a senior person who has jumped in periodically, and that has really helped because they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have regular meetings with Zocdoc, and they tell us about the new initiatives, but there isn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Even though I have some concerns with Zocdoc's system and need it to have further fine-tuning,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Zocdoc understands our issues and is very responsive, but certain features within Zocdoc's product...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In terms of technology, we have some issues with Zocdoc's product's interface with our EHR. It...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Zocdoc promoted having insurance verification and being able to restrict people from booking certain...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been talking about some new technology with Zocdoc for a long time, but we haven't really...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zocdoc's customer service is great. Their people go above and beyond. They are always willing to run...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our ambulatory practices cover all of the system's costs, but a lot of downstream costs go to our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The downside to Zocdoc is its cost. The vendor changed their business model a few years ago. Now, it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Things have been going well with Zocdoc. It is a fantastic new patient capture tool for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

For some reason, when we implement a new provider, we always find a problem with the way Zocdoc has...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have regular check-ins with Zocdoc where they highlight areas where we can improve with the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system's dashboards and things like that are easy to maneuver.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have an ongoing issue with the system. A lot of that has to do with the fact that we are a larger...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Zocdoc is evolving. They have evolved over time since we started using their system. They do a good...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

With Zocdoc, our ROI is 100%. We have done a lot of cost analysis on the benefits that Zocdoc brings...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

There are always extra add-ons with Zocdoc that I understand we will have to pay for. There are so...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Zocdoc has always been awesome with implementations and upgrades, and their training is amazing....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that Zocdoc fills a gap in our patient experience. We see it being used in predominantly...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The onboarding and upgrades need to be modernized a bit. Zocdoc uses Excel sheets for provider...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The dashboard for end users could be modernized a bit. I want to look at it from an overall...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Zocdoc is a great product. There have been some hiccups along the way, but overall, I'm very...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Zocdoc keeps all promises. There hasn't been anything that would make me second-guess what they have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I have noticed that some of the providers' profiles aren't accurate based on what we gave Zocdoc....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Some of the platforms on the market can be a little pricey, but we just have to go out and choose...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I like the convenience of people being able to look for a provider 24 hours a day, whether it is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One area where the vendor could improve would be with our medical system and recognizing that our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we decided to use ZocDoc, it preceded our ability to have open schedules in our EMR. Once we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

One thing that I like about the product is that it requires relatively low technical effort for us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

One thing that has made it a little difficult for us to want to stay with the vendor is that they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

There are individuals out there who are utilizing this product. ZocDoc provides a way for practices...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The reason we really liked the vendor was that they scored high on engagement. They tried to bring a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

ZocDoc is not part of our long-term plans, but the issue is not that the product is without value....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​