Population Health Vendor Overview 2023
15 June 23
| Andy Paulsen and Bradley Hunter
As more healthcare organizations start to leverage population health management (PHM) technology in their journey toward offering value-based care, they are sometimes uncertain about how well vendors can fulfill their unique needs, as PHM programs vary in breadth and complexity. This report—a follow-up to KLAS’ 2021 report —provides an overview of several PHM offerings to help readers understand (1) what types of organizations typically use the solutions, (2) what the customer experience is like, (3) which solutions see the most market energy and why, (4) which vendors facilitate value-based contract revenue, and (5) how broadly PHM capabilities are adopted.
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
Being Replaced
CNO
Arcadia Analytics is very robust, but the biggest challenge is that it is not built within the EHR,...
Login or Create an Account to see details.
Title Goes Here
Physician
We decided to replace Arcadia because of their service levels. They took months and months to ingest...
Login or Create an Account to see details.
Title Goes Here
Manager
We are replacing Arcadia Analytics because it has not been reliable for the last few years and has...
Login or Create an Account to see details.
Decided / Likely Choice
CIO
We are rolling out Arcadia Analytics. It has the ability to bring in and normalize data, including...
Login or Create an Account to see details.
Title Goes Here
Unknown
We picked up Arcadia. The two biggest things with Arcadia were one, integrating the clinical and the...
Login or Create an Account to see details.
Title Goes Here
Unknown
We looked at Arcadia, and I thought that their solution was better than the software we ended up...
Login or Create an Account to see details.
Title Goes Here
Analyst/Coordinator
We had an initial meeting with Arcadia, and they didn't present as well as other vendors did. The...
Login or Create an Account to see details.
Title Goes Here
Manager
We are looking at HealthEC because, unlike our current vendor, their products would meet our needs,...
Login or Create an Account to see details.
Title Goes Here
Manager
We are now part of a health system that is in the process of converting to Epic. I anticipate that...
Login or Create an Account to see details.
Title Goes Here
Physician
We are moving to Epic’s platform because it is part of the strategy to go to a single source with everything....
Login or Create an Account to see details.
Title Goes Here
CNO
We have chosen to go with Epic. Healthy Planet is built within the EHR, so we can get the...
Login or Create an Account to see details.
Title Goes Here
Manager
We are switching to Healthy Planet from our previous solution because our organization uses other...
Login or Create an Account to see details.
Title Goes Here
Manager
We are an Epic shop, and Healthy Planet is basically integrated into the workflows of all of our...
Login or Create an Account to see details.
Title Goes Here
Manager
We have worked with Epic before and are familiar with their products, so we are debating moving over...
Login or Create an Account to see details.
Title Goes Here
Manager
We are considering Health Catalyst because they have a comprehensive suite of products that align...
Login or Create an Account to see details.
Title Goes Here
Analyst/Coordinator
I can't get anything from Health Catalyst. After I call, they reply once four days later. I answer a...
Login or Create an Account to see details.
Title Goes Here
Physician
Innovaccer was an atrocious vendor, so we terminated our painful agreement with them. At the time we...
Login or Create an Account to see details.
Title Goes Here
Director
We moved to InCare from our previous product for our value-based operations.
Login or Create an Account to see details.
Title Goes Here
Unknown
We considered Innovaccer, but their demo didn’t go well, so we went with someone else.
Login or Create an Account to see details.
Title Goes Here
Unknown
We considered Innovaccer in our vendor selection process since we were looking for a vendor whose...
Login or Create an Account to see details.
Title Goes Here
Manager
We are considering Innovaccer because they seem more reliable than our current vendor.
Login or Create an Account to see details.
Title Goes Here
Manager
We decided to leave Lightbeam Population Health Management because we work clinically in another...
Login or Create an Account to see details.
Title Goes Here
VP/Other Executive
For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...
Login or Create an Account to see details.
Title Goes Here
Manager
Lightbeam seems like they would be able to help us push certain initiatives forward, unlike our...
Login or Create an Account to see details.
Title Goes Here
Manager
NexGen Healthcare seems like a good option for us because working with them wouldn’t disrupt our...
Login or Create an Account to see details.
Title Goes Here
Manager
We made the decision to transition to our EHR vendor's population health product, which boasts a...
Login or Create an Account to see details.
Title Goes Here
Manager
We have decided to move to our EHR vendor's population health solution. That solution has better...
Login or Create an Account to see details.
Title Goes Here
Analyst/Coordinator
I have approached Optum, but they have been cautious in asking questions and have showed me what...
Login or Create an Account to see details.
Title Goes Here
Manager
HealtheIntent is being replaced because we are a part of a new health system that is on another...
Login or Create an Account to see details.
Title Goes Here
Unknown
We decided to move away from Oracle Health because there were gaps in their solution regarding...
Login or Create an Account to see details.
Title Goes Here
Director
We moved our value-based operations from HealtheIntent to another product. We will still use...
Login or Create an Account to see details.
Title Goes Here
Director
We went with HealtheCareManager because our previous system didn’t integrate into our EMR, but...
Login or Create an Account to see details.