Premium Reports
2008 Top 20 Best in KLAS Awards

2008 Top 20 Best in KLAS Awards
Software & Professional Services

The "Top 20 Best in KLAS Awards: Software & Professional Services" report is published annually on December 15th and is meant to provide an overview of the state of each market segment. Each product or service is listed by market segment. In this report, leaders in the selected Best in KLAS categories receive the Best in KLAS designation, which lasts for one calendar year. Additional performance information and more detailed results are available online through KLAS Online, Platinum KLAS, or in targeted KLAS specialty reports.

What’s New?

  • Speech Recognition (Front-End) has been combined with the speech recognition vendors from Transcription and Back-End Speech Recognition to form the Speech Recognition segment
  • Dictation has been combined with the transcription vendors from Transcription and Back-End Speech Recognition to form the Dictation and Transcription segment
  • Technical Consulting is now Technical Services
  • Clearinghouse Services is now a Best in KLAS segment

Five new software and one new professional services market segments have been added to this report:

  • Laboratory (Community)
  • Laboratory (Ambulatory)
  • Anatomic Pathology (Community)
  • Anatomic Pathology (Ambulatory)
  • Blood Bank (Community)
  • Teleradiology Services

Occasionally you may not find the vendor you are looking for. In some cases, this is due to a merger or acquisition. The following vendors are now listed according to their acquiring vendor:

  • Allscripts has acquired Misys
  • Cardinal Health has acquired Care Fusion
  • Clinix has acquired MedicWare
  • Eclipsys has acquired MediNotes
  • FUJIFILM has acquired Empiric Systems
  • Ingenix has acquired Healthia Consulting
  • Nuance has acquired eScription
  • Premier has acquired CareScience

Market Movements

  • Clearinghouse Services, a new market segment rated this year by KLAS, has become one of the highest-rated market segments in the KLAS professional services database.
  • DMI has seen a steady rise in client satisfaction to become the second-highest market segment rated in the KLAS software database.
  • Acute Care EMR has dropped over the past year to become the lowest-ranked market segment in the KLAS software database. Every vendor in that market segment has experienced a drop in their client satisfaction score.
  • Cardiology has also seen a measurable drop in overall client satisfaction, becoming one of the lowest-rated market segments in the KLAS software database.

The "2008 Best in KLAS: Software & Professional Services" is a summary of performance data collected over the past 13 months from healthcare professionals and IT Executives. Included in the report is a ranking of the Top 20 vendors overall, as well as a ranking of the top vendors in key areas of performance.

This report draws from data on over 750 products from more than 200 vendors.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.