Premium Reports
2008 Top 20 Best in KLAS Awards

2008 Top 20 Best in KLAS Awards
Software & Professional Services

December 15, 2008 | Read Time: 4  minutes

The "2008 Best in KLAS: Software & Professional Services" is a summary of performance data collected over the past 13 months from healthcare professionals and IT Executives. Included in the report is a ranking of the Top 20 vendors overall, as well as a ranking of the top vendors in key areas of performance.

This report draws from data on over 750 products from more than 200 vendors.

What’s New?


* Speech Recognition (Front-End) has been combined with the speech recognition vendors from Transcription and Back-End Speech Recognition to form the Speech Recognition segment
* Dictation has been combined with the transcription vendors from Transcription and Back-End Speech Recognition to form the Dictation and Transcription segment
* Technical Consulting is now Technical Services
* Clearinghouse Services is now a Best in KLAS segment

Five new software and one new professional services market segments have been added to this report:
* Laboratory (Community)
* Laboratory (Ambulatory)
* Anatomic Pathology (Community)
* Anatomic Pathology (Ambulatory)
* Blood Bank (Community)
* Teleradiology Services

Occasionally you may not find the vendor you are looking for. In some cases, this is due to a merger or acquisition. The following vendors are now listed according to their acquiring vendor:
* Allscripts has acquired Misys
* Cardinal Health has acquired Care Fusion
* Clinix has acquired MedicWare
* Eclipsys has acquired MediNotes
* FUJIFILM has acquired Empiric Systems
* Ingenix has acquired Healthia Consulting
* Nuance has acquired eScription
* Premier has acquired CareScience

Market Movements


* Clearinghouse Services, a new market segment rated this year by KLAS, has become one of the highest-rated market segments in the KLAS professional services database.
* DMI has seen a steady rise in client satisfaction to become the second-highest market segment rated in the KLAS software database.
* Acute Care EMR has dropped over the past year to become the lowest-ranked market segment in the KLAS software database. Every vendor in that market segment has experienced a drop in their client satisfaction score.
* Cardiology has also seen a measurable drop in overall client satisfaction, becoming one of the lowest-rated market segments in the KLAS software database.



Inpatient Clinical Care

 
Surgery Management
USA ORMS

88.0

Ambulatory & Post Acute Care

 

Financial / Revenue Cycle / HIM

 

Services & Consulting

 

Imaging Systems & Equipment

 

Other

 
Application Hosting
(CIS/ERP/HIS)

NaviSite (NetASPx)

87.1

Clinical Implementation Principal
Perot Systems [Cerner, Meditech and Various]

84.3

Clinical Implementation Supportive
Coastal Healthcare Consulting [GE Only]

92.7

Financial Implementation
ACS [Mostly Lawson and Various]

83.8

Overall IT Services Firm
Hayes Management Consulting

88.0

Pharmacy
Epic EpicRx Inpatient

83.9

Planning & Assessment
Impact Advisors

94.2

Radiology
Epic Radiant

84.3


Inpatient Clinical Care

 
Laboratory
(Ambulatory)

Orchard Harvest LIS

90.8

Laboratory
(Community)

Orchard Harvest LIS

92.2

Laboratory Anatomic Pathology
Sunquest CoPath

80.9

Mobile Data Systems
Thomson Reuters Clinical Xpert Navigator

86.8

Ambulatory & Post Acute Care

 
Ambulatory EMR
(1 Physician)

Praxis EMR (Concept Process)

90.0

Behavioral Health
Netsmart Therapist Helper (Nightingale)

81.7

Financial / Revenue Cycle / HIM

 
Bed Management
TeleTracking Bed Management Suite

83.3

Medical Records Coding
3M Codefinder

88.7

Value Based Care

 

Services & Consulting

 
Extended Business Office
Perot Systems

83.6

IT Outsourcing
(Partial)

Accenx Technologies

92.9

Imaging Systems & Equipment

 

Other

 
Budgeting
Eclipsys Sunrise EPSi Budgeting

88.2

CAD
Hologic R2 ImageChecker Digital

88.0

Clinical Portals
MEDSEEK eConnect Physician Portal

85.9

Dictation and Transcription
3M ChartScript (T)

79.1

Discharge Planning
Allscripts Care Management (ECIN)

87.6

EMPI
Initiate Identity Hub

88.1

Laboratory Blood Bank
Sunquest Blood Bank

82.6

Mammography
PenRad MIS

88.3

Medical Records Other
3M ChartLocator

86.0

Medication Administration
Cerner Bridge MedPoint

85.6

Outsourced Billing
RelayHealth Patient Compass Patient Billing

82.4

Pharmacy
(Community)

QuadraMed Pharmacy

74.9

Radiology
(Ambulatory)

Avreo interWORKS interFLOW

88.6

Radiology
(Community)

NovaRad NovaRIS

81.9

Revenue Cycle - Medical Necessity
McKesson Pathways Compliance Advisor

80.6

Specialty
Novo Innovations Healthcare Grid

90.3

Specimen Collection Bar Coding
Iatric Systems MobiLab

90.6

Staff Augmentation
Beacon Partners

92.5

Teleradiology Services
Virtual Radiologic

91.3

Vendor Selection
Innovative Health Strategies (DBGC)

97.0



Inpatient Clinical Care

 
Surgery Management
USA ORMS

88.0

Ambulatory & Post Acute Care

 

Financial / Revenue Cycle / HIM

 

Services & Consulting

 

Imaging Systems & Equipment

 

Other

 
Application Hosting
(CIS/ERP/HIS)

NaviSite (NetASPx)

87.1

Clinical Implementation Principal
Perot Systems [Cerner, Meditech and Various]

84.3

Clinical Implementation Supportive
Coastal Healthcare Consulting [GE Only]

92.7

Financial Implementation
ACS [Mostly Lawson and Various]

83.8

Overall IT Services Firm
Hayes Management Consulting

88.0

Pharmacy
Epic EpicRx Inpatient

83.9

Planning & Assessment
Impact Advisors

94.2

Radiology
Epic Radiant

84.3


Inpatient Clinical Care

 
Laboratory
(Ambulatory)

Orchard Harvest LIS

90.8

Laboratory
(Community)

Orchard Harvest LIS

92.2

Laboratory Anatomic Pathology
Sunquest CoPath

80.9

Mobile Data Systems
Thomson Reuters Clinical Xpert Navigator

86.8

Ambulatory & Post Acute Care

 
Ambulatory EMR
(1 Physician)

Praxis EMR (Concept Process)

90.0

Behavioral Health
Netsmart Therapist Helper (Nightingale)

81.7

Financial / Revenue Cycle / HIM

 
Bed Management
TeleTracking Bed Management Suite

83.3

Medical Records Coding
3M Codefinder

88.7

Value Based Care

 

Services & Consulting

 
Extended Business Office
Perot Systems

83.6

IT Outsourcing
(Partial)

Accenx Technologies

92.9

Imaging Systems & Equipment

 

Other

 
Budgeting
Eclipsys Sunrise EPSi Budgeting

88.2

CAD
Hologic R2 ImageChecker Digital

88.0

Clinical Portals
MEDSEEK eConnect Physician Portal

85.9

Dictation and Transcription
3M ChartScript (T)

79.1

Discharge Planning
Allscripts Care Management (ECIN)

87.6

EMPI
Initiate Identity Hub

88.1

Laboratory Blood Bank
Sunquest Blood Bank

82.6

Mammography
PenRad MIS

88.3

Medical Records Other
3M ChartLocator

86.0

Medication Administration
Cerner Bridge MedPoint

85.6

Outsourced Billing
RelayHealth Patient Compass Patient Billing

82.4

Pharmacy
(Community)

QuadraMed Pharmacy

74.9

Radiology
(Ambulatory)

Avreo interWORKS interFLOW

88.6

Radiology
(Community)

NovaRad NovaRIS

81.9

Revenue Cycle - Medical Necessity
McKesson Pathways Compliance Advisor

80.6

Specialty
Novo Innovations Healthcare Grid

90.3

Specimen Collection Bar Coding
Iatric Systems MobiLab

90.6

Staff Augmentation
Beacon Partners

92.5

Teleradiology Services
Virtual Radiologic

91.3

Vendor Selection
Innovative Health Strategies (DBGC)

97.0

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.