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Clinical Communications 2024
Which Vendors Best Support Solution Adoption Enterprise-Wide?
Author
Paul Hess
Author
Paul Warburton
Healthcare organizations continue to deploy messaging applications and mobile devices in an effort to ensure HIPAA compliance, improve clinician response times, and reduce miscommunications and alert fatigue. However, many organizations have yet to navigate the complex ecosystem of clinical communications solutions, let alone fully embrace these solutions enterprise-wide, despite promised benefits. The level of solution adoption of a vendor’s clinical communications technology enterprise-wide is often determined by (1) the breadth of the vendor’s offerings, (2) the ease of rolling out modules and interfaces, and (3) the vendor’s ongoing support and guidance. Focused on acute care use cases for clinical communications, this report examines vendor performance in these three areas as well as barriers that prevent organizations from achieving greater adoption and standardization.
Note: EHR integration is often considered the most important interface, but this report focuses on integration with key communication modalities. While vendor performance data includes ratings from both acute care and ambulatory care organizations, data on clinical communications use cases comes only from acute care customers, as enterprise-wide adoption of these solutions is most often in the acute care space. Additionally, KLAS did not validate certain solutions (QliqSOFT, Spok, and Stryker Vocera Edge) being used to support enterprise clinical communications; thus, these solutions are not included in the report.
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Key Findings:
- PerfectServe Telmediq Customers Adopting the Most Clinical Communications Modules on Average
- TigerConnect & symplr Customers Appreciate Simple Deployments & Easy Adoption; Epic Highlighted for Implementation Model
- PerfectServe Customers Value CSMs; Baxter & Oracle Health* Struggle to Guide Customers to Enterprise Approach
- Lack of Training & Integration Are Biggest Challenges to Achieving Enterprise Clinical Communications
*Limited data
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.