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Computer-Assisted Coding (CAC) 2019
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Computer-Assisted Coding (CAC) 2019
Is CAC Worth the Investment?

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When first released, computer-assisted coding (CAC) solutions were slow to deliver hoped-for outcomes. If your organization is one of the many wondering whether they are now worth the investment, you should know this: 94% of adopters interviewed by KLAS would purchase their CAC solution again. To help organizations understand what outcomes are possible with a CAC solution and how well the various vendors help their customers achieve these outcomes, KLAS gathered two types of customer feedback: (1) general performance feedback from across each vendor’s customer base, and (2) in-depth, outcomes-related feedback from vendors’ deepest adopters.

Key Findings

  1. Market Share Heavy Hitters 3M and Optum Have Improved Overall but Fall Short for Certain Customer Groups
  2. Dolbey Most Consistent at Driving Outcomes
  3. Suite Integration and Vendor Partnering Drive Outcomes for Optum and 3M Deep Adopters
  4. Advice from Deep Adopters on How to Achieve Outcomes
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.