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EMR Interoperability 2014

EMR Interoperability 2014
Which Vendors Are Really Helping Providers?

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Thanks to meaningful use, most providers have started their journey down the Yellow Brick Road in pursuit of interoperability between disparate systems, but few have actually reached the Emerald City. This report explores where providers are in their journey and which EMR vendors are helping the most.

WORTH KNOWING:

THE EMERALD CITY IS BOTH CLOSER AND MORE DISTANT THAN IT APPEARS:

Today, providers judge interoperability success based on their unique goals rather than distance traveled on a common road. Although 82% feel at least moderately successful, only 6% have achieved a state of advanced interoperability. Cerner, Epic, and Siemens customers mentioned complex, multifaceted connections but did not always rate overall success as high. In contrast, athenahealth, MEDITECH, and NextGen customers feel successful but described common interfaces and les sophisticated capabilities. 

INTER-VENDOR COOPERATION IS A MAJOR DELAY ON THE YELLOW BRICK ROAD:

Less than half of providers said their vendor cooperates well with other vendors. athenahealth was the exception, with almost 85% giving above average marks. Epic has recently been scrutinized in the media, but they are among the next five highest performing vendors, along with Allscripts, Cerner, GE Healthcare, and MEDITECH. All had 50%–60% of customers say they cooperate well. With this backdrop, it’s no surprise that providers are putting little thought or stock into cross-vendor initiatives like CommonWell and Carequality. 

PAY NO ATTENTION TO THE INTERFACES BEHIND THE CURTAIN:

Some vendors demo fantastic capabilities and wonderful outcomes, but behind the curtain it takes a tremendous amount of work to build and maintain interfaces. Instead of plug-and-play wizardry, providers get to lay bricks. Allscripts, athenahealth, and Epic do the best job of facilitating interfaces and keeping costs down. Vendors rated highest for limiting interfacing costs had only about 55%–65% of their customers say they did so well or very well. 

HIES PLAY A STARRING ROLE:

HIE was named as the top interoperability platform currently used to impact patient care. It is also the most common target for future investment. Epic, McKesson, and Siemens have the most customers leveraging their HIE solutions. Allscripts dbMotion is most considered for enhancing future efforts. 

KLAS Report: EMR Interoperability 2014

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.