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Extended Business Office Services

Extended Business Office Services
Money Talks

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Most healthcare provider organizations use third-party firms for Extended Business Office Services (EBOS), but the engagements are varied. These services range from temporary project-based work, such as netting down A/R or handling batches of legacy receivables, to continual assistance with things like financial clearance or ongoing A/R follow-up of a certain insurer, age, or dollar amount. Just as there is a wide variety of services that business process outsourcing (BPO) firms offer, there is a wide variety of firms from which providers can choose. The 90 provider survey respondents in this study identified a total of 21 total firms they were utilizing, of which 10 qualified to be included in this report (7 ranked and 3 for early trending). To make the landscape even more complex, many of these BPO firms specialize in one or two revenue cycle services and in certain facility sizes.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.